yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] travisw0204:
Here's my BB story.........

I picked up my EVO 4G LTE yesterday at BB in Holmdel, NJ. I had to go through a couple obstacles because they weren't trying to give me the extra $50 Gift Card for activating my phone through them as their promotion stated. I got $50 for the trade in but they were not giving me the other $50 off the LTE as the promotion stated for trading in my EVO. Luckily, as someone posted here, I printed the promotion from the website and showed them the paperwork. They still didn't get it. The Mobile Supervisor kept saying that the phone would be $150 and I was like how if I am supposed to be getting $100 off JUST from trading in my OG EVO? Plus I get another $50 just for preordering right? She was like no you didn't pay to get the gift card at the time you preordered. I said yeah because it wasn't offered to me at the time. I waited until she left and started chatting up the guy who was helping me. Finally, after leaving and returning twice, he said I think you're right. Hold on. He leaves again and comes back with a Operations Supervisor and he too said this is the same promotion. He doesn't get the $50 Gift Card for activating the phone because he's getting a Gift Card from trading in the phone plus another $50 off for a total of $100. He continued to say the wording is just different but the $50 Gift Card promotion for activating the phone is the same as the $50 off he is getting for trading in the phone, not including the phone itself. They are just wording it differently. It's the same promotion. He can't combine them to get $150 in Gift Cards. The guy helping me was like no these are two different promotions. He DOES get $50 for the trade in PLUS another $50 off the phone as it says here PLUS the $50 Gift Card for activating the phone like it says on this paper on the desk right here. Finally, after about 40 minutes, he took care of it for me. I ended up walking out the door with my LTE, a Platinum Series case, Zagg shield installed and a car charger for $179 with tax included PLUS a $50 gift card. He said I was the first person to get all those savings. I was like can I use this extra $50 GC today? He was like not for this purchase so I said ok cool. I'll just use that $50 and throw in another $50 and get some Dre earbuds. The moral of this story is to fight for what you know is right. They don't read the paperwork a lot of times and they try to talk fast so you agree with them. Luckily, I got a great guy who was on the ball and knew what he was doing.
[Sprint HTC EVO 4G LTE] tourbound129:
My experience at Best Buy was just fine. I was the first pre-order so I got the first call on Thursday but I had to work so I set up my appointment for Friday at 10am. Walked in the door as they opened and started the process. The mobile guy was pretty new so he didn't know how to process a trade in so he took me over to the returns counter and the guy there went through it. I showed him the printed out paperwork from this thread. The system wasn't showing it but when he fully processed the trade in it printed out a barcode for the $50 off and he handed me the $50 gift card for the EVO. I walked back to the mobile guy and we finished off the transaction. $50 Phone Freedom, $50 upgrade discount, $50 Evo trade in gift card got it down to $49. I paid for Black Tie insurance (month to month) and signed up for the Buy Back program for $29. After tax my total was $103. I gave the guy $103 in gift cards for payment and then he handed me the $50 gift card for the promotion. So my net cost was $53 in gift cards.

I will be going back to Best Buy again.
[Sprint HTC EVO 4G LTE] Riff76:
If the rumors are true about bestbuy going down which I believe they are I would be careful buying a buy back from them, they might not be around for the next EVO or the one after. Glad some people have had a good experience thus far

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] Ep3n3wp:
If they can't fill a pre order to one customer it goes to the next in line...

My best buy got 12 phones and I was 13 on the list well... They guy that was number 12 was trying to get the phone on a sero plan... Well they couldn't activate it so he forfeited his pre order and I got it since I was next on the list... And I guess while they were trying to activate his phone they installed a zagg HD screen protector.. and they gave it to me for free.

So keep calling your best buy to see if some one didn't pick theirs up.
[Sprint HTC EVO 4G LTE] tourbound129:
They very well may go the way of Circuit City in a few years; who knows at this point. But for $30 for Buy Back, its worth the gamble. For that $30 I'm guaranteed 20% of the retail price of the phone after owning it for 18 months when my next upgrade hits. So if they are still around for my next phone purchase I will get another great deal on a phone.
[Sprint HTC EVO 4G LTE] CraigP17:
Best Buy as you know now may not exist... And probably won't. But the Best Buy Mobile specialty mall stores (340 and growing) will be there. And whatever sort of smaller box best buy will be there. The company isn't going away like CC. Just changing in order to avoid that.

My 2 cents...
[Sprint HTC EVO 4G LTE] shook187:
I too took Best Buy $30 buy back. It's definitely worth the gamble and I don't see BB going out of business within the next 18 months any ways. I also took them up on the monthly black tie protection cause its a bit cheaper then Sprint's and has no deductibles.
[Sprint HTC EVO 4G LTE] ava0425:
Well... I picked it up yesterday for about $62. What a pain it was. Traded in my OG EVO, had to tell them about the promotion. Dude told the other employee it ended. They gave me the promotion anyways. Probably took 15 minutes to upgrade and activate it. Then, checking out took about an hour or so. They did the $50 off coupon for the trade in, then they did the $50 gift card and then it was down to $112. The dude couldn't get the price to go down with the last giftcard I got for preordering. He had to call the manager to void it like 3 seperate times. Then the other BB Mobile worker tried explaining that I didn't get the $50 preorder gift card and I could only get $100 off. Then I said, they are 2 seperate promos on your website. They couldn't comprehend the preorder gift card. They looked at their best buy guide thing ob their computer for selling the EVO. Dude finally gets it. Has manager make a $50 gift card and rings it through. $62 is how much I paid. You have know idea how angry I was when the other employee tried to explain that I couldn't get the last gift card.

Anyways. This phone is absolutely stunning. Coming from an OG EVO, the display, speed and pure power of this phone is amazing.
[Sprint HTC EVO 4G LTE] smc333:
My local Best Buy system is down and they can't "fulfill" my preorder. Had my phone in hand and can't take it home. Such BS! Still haven't been able to get it... I'm pissed. :mad:
[Sprint HTC EVO 4G LTE] shook187:
System should be up in no time. You're in a better situation then the wirefly people.
[Sprint HTC EVO 4G LTE] scottspa74:
Finally! Just got the call from BB. But I'm at work til 8 and they close at 9 . Hope everyone else gets theirs soon. (Best buy everett, Wa.)

sent from 2yr old Evo on ICS
[Sprint HTC EVO 4G LTE] Sephirothvfc:
Sucks that a lot of you guys had a horrible experience getting your evo. Every phone I activated went down smoothly. My co workers on the other hand kept on forgetting to add the $50 pre order gift card and my manager had to do a lot of overrides lol. Sucks that a lot of bbym employees don't know their promotions when all it takes is to look at employee news and a launch guide is always put there for you to follow. On it said that no deposit needed, when activation phone to be sure to type EVO4GLTE on "Add promo" tab and the gift card is added.

When it comes to trading in the OG evo they have to go through the the normal trade in. They have to choose the condition of the phone. I.E. phone screen broken I choose poor and everything else what it is. Its going to say $0 trade in value but after u complete the "Functionality Test" it will give you the option to choose OG EVO trade in promo and turns the $0 to $50.

Just wish more BBYM employees just read their employee news with launch guides
[Sprint HTC EVO 4G LTE] lazydazed:
so youre an employee huh? is bb going to hook up on the cases for the wait like sprint?
[Sprint HTC EVO 4G LTE] Rippley05:
I just pre-ordered at best buy.. They didn't give me a gift card although the paper clearly says I need it, there is a paper with gift card details but no card. Does this mean my preorder isn't complete?
[Sprint HTC EVO 4G LTE] shadowhawk2020:
Don't feel to bad, I got to take one home only to have a defect. The camera has an issue so I have to take it back. Of course, they don't have a replacement and they still have preorders that aren't filled.
[Sprint HTC EVO 4G LTE] shizume:
You should be fine. Do you remember if they punch in the code 1069-999-9999 & todays date?
[Sprint HTC EVO 4G LTE] Rippley05:
Nah I don't remember, she did a bunch of stuff..I was also canceling my AT&T contract I started with the ONE-X a week ago so I was getting annoyed. She said they had some in waiting for people to pick them up so I'm hoping someone doesn't show and they call me.
[Sprint HTC EVO 4G LTE] benthe1:
Can you at least keep the defective one until they get new ones?
[Sprint HTC EVO 4G LTE] benthe1:
I have a feeling he doesn't know. Just because he's an employee doesn't mean he has "inside" information. I'm guessing he'll find out when we do.
[Sprint HTC EVO 4G LTE] CraigP17:
False. Usually pre orders require a $50 deposit on to a gift card. Best Buy did not require that for this pre order. Again, employee news and various other channels of communication possibly ignored.
[Sprint HTC EVO 4G LTE] CraigP17:
I would say no. No free case from Best Biy. Nor will they extend the $50 gc promo past June 2nd. It wasn't their fault.
[Sprint HTC EVO 4G LTE] ckoadiyn:
They might bb is sometimes nice lol
[Sprint HTC EVO 4G LTE] BigMosley:
I preordered mine last Thursday and I had to buy a $50 gc for deposit so your correct.
[Sprint HTC EVO 4G LTE] .Gibson.:
It wasn't Sprint's fault either yet..... Your logic is flawed again. I thought this was the Sprint/Evo4GLTE forum. I should go troll the Att One X forums.
[Sprint HTC EVO 4G LTE] OGPI:
My issue is that I traded in two Evo 4g, one of which had a cracked screen. Rep tries to tell me I can't get the gift card cause of that and I have to read them their own policy regarding the promotion. System gave me $50 for it anyway and I blew his mind.

In this instance I notice the terms state "Trade in an Evo 4G for a $50 gift card AND up to $50 for the value of your device." So we get into it about the other 4G I have being worth $30 but the system only adding a $20 gift card instead of $50.

I plan on getting it cleared up and would've that day but I had to go to work. Maybe I'm seeing something wrong and any insight would be helpful although I realize this might not be the place for it.
[Sprint HTC EVO 4G LTE] Veereihen6:
Ok, can someone link me to a post that can summarize what discounts we should be getting? I was in Germany all week and came back last night to this fiasco. I received my pickup email on Friday, so it 'should' be ready for me, but since i preordered and they told me I had to make a $50 deposit that I got back as a GC, I think they might still be a smidge misinformed. I need to be able to refence some docs or something to back everything up. Thanks!
[Sprint HTC EVO 4G LTE] ckoadiyn:
HTC EVO 4G LTE $50 Best Buy gift card offer Pre-order the HTC EVO 4G LTE and get a $50 Best Buy gift card when you activate the phone.* The HTC EVO 4G LTE boasts an amazing camera and authentic sound.

http://www.bestbuy.com/site/searchp...050001##0##2&list=y&usc=All+Categories&nrp=15
[Sprint HTC EVO 4G LTE] tourbound129:
Should be in Post # 241

http://xdaforums.com/showpost.php?p=26267499&postcount=241
[Sprint HTC EVO 4G LTE] scottspa74:
So I got mine last night. I thought (from what I had read) that I might be able to get the initial 50 off from GC and 50 more for upgrading/activating with BB. Turns out the 50 for upgrade/activation only works in conjunction with trading in old love for ~50 credit.

Ultimately I only got the initial 50 off (149$) and they suckered me into the black tie and buy back. So 204$ out the door.

My god this phone is thin and huge. Really hard to reach screen and back button.
[Sprint HTC EVO 4G LTE] benthe1:
You got suckered ha? Lol. The buy back is not worth it IMO. Not only do you have to pay for that "feature" you would probably get more from it by selling it on Ebay in two years. I just sold my OG EVO on Ebay and got $112. The Black Tie might be worth it if you're accident prone but I still think Sprint's TEP is better overall (until they start charging $11 a month for LTE devices).
[Sprint HTC EVO 4G LTE] ckoadiyn:
Even then its better for one dollar more if ur prone to ruin w water n submerging it or theft/lost not to mention same day repair usually etc.
[Sprint HTC EVO 4G LTE] lemonpeazy11:
black tie covers "water n submerging". with no deductible.

With sprint, every claim, ~$150.

Downfall of black tie: Doesn't cover lost or stolen. (Play store plan b from desktop)

but yeah if you lose your phone a lot sprints is better. ...why did you get evo?

Also, they might not have told you, but you can buy the black tie insurance up front for 170. thats one claim at sprint, unlimited for two years at best buy.

YES, i work for best buy.

If you want to change to the up front 170, go into any best buy mobile and they can add it if you have original receipt and not screwed up phone!
[Sprint HTC EVO 4G LTE] ckoadiyn:
Not according to him?
[Sprint HTC EVO 4G LTE] BigMosley:
What if you buy the 2 years outright for $170 but you upgrade to a new phone in a year. Does the remaining year go to the next phone or is it refunded?
[Sprint HTC EVO 4G LTE] scottspa74:
Ironic.

I bought the black tie plan ONLY for the purpose of reducing the cost of the buy back plan, and with the intention of cancelling it after 1st month. But it IS a really tough call. I like the lost/stolen coverage of asurion, but like the water damage coverage (there are 3 water damage stickers in the phone, as long as NOT all 3 are tripped you're all good) of black tie. Also like the 'no deductible' of black tie.

I don't like the idea of getting a refurb phone. I always prefer to have my exact phone fixed. (With Evo, I got it day 1, had it fixed MANY times --broken screens, dinged up bezel, blown speakers, scratched camera lenses, etc.-- but always had the same HW002 device. It's always been mine. In fact, I couldn't bring myself to trade it in to BB to get the 2 50$ credits. Too much history :rolleyes::o)

And to those who were saying BB going out of business in <2yrs. The girl I dealt with volunteeded that they are changing drastically, to where there will only be BB mobile anymore. She said she's worked there >4yrs and knows these things :)
[Sprint HTC EVO 4G LTE] freeza:
Got in on a late preorder (Friday) and I'm hoping someone doesn't pick up their phone today so that I can go grab it.

I was told to call back at around 2 today to see!

PRAY FOR ME GUYS!
[Sprint HTC EVO 4G LTE] PinnerProxy:
I preordered yesterday... is it possible for me to get it today or tomorrow lol?
[Sprint HTC EVO 4G LTE] freeza:
Yeah, if someone who preordered before their Thursday shipment hasn't picked theirs up by Today and no one else is ahead of you.
[Sprint HTC EVO 4G LTE] Mikee4fun:
Me too Freeza, I had ordered from EVP and got the shaft so I said screw it, I cancelled those orders and went to my local BB and pre ordered two and will save 50 bucks off each phone and should get 110 trade in on both my EVO 3D phones. Man I wish I had the phone now!!!
[Sprint HTC EVO 4G LTE] Veereihen6:
Oh this is going to be fun.....as I'm waiting here on line at BB, I get an email telling me my preorder was just cancelled because I haven't picked it up yet. Good thing I have my boarding pass with me!
[Sprint HTC EVO 4G LTE] rubber guard:
yeah, I have picked up and had my phone for 3 days and I still got the email.
[Sprint HTC EVO 4G LTE] AliLaPointe:
Just walked out of the best buy that I ordered from on thursday and they told me that they have three right now that they can't sell. Something about the patents and not being cleared to sell anything that wasn't part of the first batch. Fml
[Sprint HTC EVO 4G LTE] njfoses:
Total bs from them just so you know.
[Sprint HTC EVO 4G LTE] ckoadiyn:
Yeah probably saving it for.their buddies lol
[Sprint HTC EVO 4G LTE] freeza:
Yesssssssssssss someone didn't pick theirs up and Best Buy is now holding it for me! BRB!
[Sprint HTC EVO 4G LTE] AliLaPointe:
Yeah, I figured that much. Just really weird. He couldn't tell me who was in charge of making the decision nor what would happen if these people never picked up their phones. It's my only option though as BB is the only place running all these promotions. I can wait a little longer and even if I couldn't, not much I can tell this dude to make him sell me the phone.
[Sprint HTC EVO 4G LTE] butterbuns:
I just got a email from best buy telling me that they canceled my lte reserve. Lol good for them since I picked it up Thursday
[Sprint HTC EVO 4G LTE] gpz1100:
Folks, if you're not getting all your promos applied, please read the pdf's attached in post #241. I highlighted the important information. Make sure you read over the paperwork several times so that you fully understand for which conditions each promo is applicable.

Most stores even have a poster about the dual ($50x2) trade in discounts somewhere in the BB cell phone section.
[Sprint HTC EVO 4G LTE] Riff76:
I fully expect a freeza rom by Tuesday morning lol

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] CraigP17:
this is false. and the employee is not likely holding for a buddy...

the communication was that inventory that arrived this past week was for pre orders only. if a store got more inventory than pre orders, they still could not sell to walk in until Sprint/HTC announce a new release date (and they still havent).
[Sprint HTC EVO 4G LTE] ausch30:
Just got my call as well, I'm on my way to go pick it up!

They must have known today is my birthday :D
[Sprint HTC EVO 4G LTE] Veereihen6:
Big props to Sean and Devin at the Commack NY store (#200)!! I waited patiently on line, and knew I was in for a long sit down when I got my "preorder cancelled" email while on line. I must have been there a total of two hours, but I ended up going home with my new Evo 4G LTE for about $58 out of pocket. Ended up getting the $50 gift card for preorder, $50 gift card for trading in my old OG EVO plus a $50 discount with the trade in.

Luckily I brought my iPad with all of the PDFs to show them, but it wasn't too big of a deal! Now charging, this phone is way thin!
[Sprint HTC EVO 4G LTE] elas123:
One.time I preordered little big planet 2 for.my.kids and.went the day.it.came.out and picked it up and a week later they.send email saying I never.picked it up. They refunded.my money to.my bank card..dumb asses.
[Sprint HTC EVO 4G LTE] PinnerProxy:
pre ordered yesterday (; picked up today got the last one whassuppp. Kinda robbed another guy's preorder cuz he missed his pick up lollll
[Sprint HTC EVO 4G LTE] BigMosley:
I don't see how that's possible. Are you in a big city? I live near DC and my BBs don't have ****.
[Sprint HTC EVO 4G LTE] csidetrader:
Picked up my phones at BB on Friday with no issues. Although on Thursday I had Mike from BB Consumer Relations working with my store GM to extend my pick up date to Tuesday since I received my pick up email on late Thursday afternoon on a holiday weekend to pick up phone by Saturday or lose it.

I will give props to Mike for doing everything in his power to make it happen for me but in the end, BB's computer system is so automated that there was no way to override it. The GM didn't even know the order was coming to him on Thursday so once the order was scanned into the system, emails were automatically sent out to the pre-orders based on the time of pre-order. If you didn't pick up the order by Saturday, the system automatically sent an email to the next in line. The GM said he only had 2 people scheduled to work that evening so they ended up staying until midnight.

Luckily for me I was driving to my weekend destination so I delayed my trip by one day to pick up the EVO and well it was worth it. Oh and one lucky person got one of my phones because I pre-ordered 3 of them and one of my kids changed their mind and had to have an iPhone. (What are you gonna do :))

I kind of feel like I ripped off BB on the phones.

$50 off for Pre-order

$50 off for Freedom Plan

$50 off for EVO Trade-in plus

$50 off with Gift card

= Free and only paid tax plus the one month Black Tie charge for both EVO's.

I also bought 2 iphones for my kids:

One iPhone 4 $49.99 -$50 for Freedom Plan

One iPhone 4s $199.99 - $50 for Freedom Plan

Plus I asked the GM if he would do something for me for having to come to BB on my vacation so he discounted the 4 cases and ZAGG shields. They already had a promo for 1 case (up to $24.99) + zagg shield for $35 or one case (up to $34.99) + zagg shield for $45. He took off 25% on the promo price plus upgrades to the HD zagg shields for the 2 EVOs. I even paid the $7.99 charge per phone to have them put on the shields so they would be done and not have to mess with it even though on my original EVO it was free.

I couldn't be happier with my BB experience even with having to delay my vacation. The EVO LTE is an awesome phone.
[Sprint HTC EVO 4G LTE] Rippley05:
I wish I got that lucky. I pre-ordered yesterday and haven't heard a word. I imagine by the time Best Buy is able to fill my order, I'll be able to walk into Sprint and just grab one.
[Sprint HTC EVO 4G LTE] shook187:
You'll also pay more :D
[Sprint HTC EVO 4G LTE] Rippley05:
How is that? It was 199$ for me at Best Buy and Sprint..
[Sprint HTC EVO 4G LTE] shook187:
Then you getting ripped off, Rippley.
[Sprint HTC EVO 4G LTE] sminker:
+1

$50 for mine out the door with the preorder and evo trade-in deal.

For my Otter Box and Evo it was $111 after tax.
[Sprint HTC EVO 4G LTE] jrags72:
I had to put 50$ down got the gift card.. then traded my EVO in got nuther 45.. they took off 5$ cause I didn't have charger.. and gave me a printed 50$ coupon for new phone .. never got email about phone being in called bb they said it was in.. drove all the way there and forgot it was Sunday and they closed 15 mins earlier so ill be getting mine in the morning
[Sprint HTC EVO 4G LTE] gpz1100:
^^That's just wacked. I brought my box and all accessories with. All the store employee wanted was the phone itself. They let me keep the old charger/cable. No gift card purchase for pre order either. Also got $100 back for trade in.

The level of inconsistencies between BB stores is truly phenomenal.
[Sprint HTC EVO 4G LTE] javaraider:
Got my phone today. It took an hour and a half to set it up completely. The BBY Mobile where I picked it up was out of the Platinum Series cases. The other BBY in my city only had the white case in the Platinum Series case. I'm feeling like an Otterbox if I can't find a black Platinum case, but I can't seem to find the Commuter in stock anywhere.
[Sprint HTC EVO 4G LTE] purock:
Dang I preordered at BB on Friday since my Amazon preorder is in lala land. I was hoping their would be someone who missed picking up their preorder. No luck. 72 hour window has passed.

I've now had a Sprint Preorder, Amazon preorder, BB preorder and on a waiting list at Sprint. Yet no phone. Maybe its a sign.
[Sprint HTC EVO 4G LTE] Jahspree:
Just a heads up about the platinum case. I bought the black one 3 days ago and the holster that the case comes with keeps pressing the power button at the top which keeps turning my phone off and on. So I'll be taking mine back. If you don't use the holster and just use the case or turn your phone in the other direction then never mind me.