yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] kevg77:
Back from BestBuy, 68$ out the door with $9.99 Black Tie Protection.

BB Mobile wouldn't do the price matches that I had printed off, Target.com, Samclub.com, and Walmart.com. She attempted to call 3 local Walmarts to check if they had them in stock, no answer at any of them. She called Target and the Target Mobile rep told her that the 149 is online only. I'm just going to go back to the regular BB, not the Mobile and have them price match it. She rang it up all wrong and forgot to add the extra $50 from Sprint before she activated it, so she price adjusted it down to 99. I hope this doesn't mess up my price match. 199 is nowhere on my receipt. Side note, I asked them about the 100$ reward zone deal online and they said that it works in store too. Ill believe that when I see it. She forgot to add my RW points, so I did it at home. Fingers crossed. I love this phone so far. Thanks to everyone for their help with this kick ass deal.
[Sprint HTC EVO 4G LTE] SPreston2001:
Having it rung up at $99 will probably ruin ur chances of getting a price match since the CSR will only see the $99 sale price on the receipt. My dads receipt read $199.99 showed he paid $50 with the GC and the rest with his ccard. He then took the $149 target ad up there and they refunded him almost $54.
[Sprint HTC EVO 4G LTE] pwrmedia:
^^^This is exactly how it went for me as well.
[Sprint HTC EVO 4G LTE] tmuka:
After my big ordeal getting my phone correctly activated i wrote Sprint a letter at the suggestion of a *2 support person... thought some of you might want to read it...

https://plus.google.com/116323502718027661288/posts/TuWUNvV4zow
[Sprint HTC EVO 4G LTE] O.LPZ81:
I traded in an rooted OG Evo with a MIUI rom on it and broken charging port. They did not say anything still got the 100 trade in credit.
[Sprint HTC EVO 4G LTE] smilez23:
got mine love it
[Sprint HTC EVO 4G LTE] EasyEEE:
Well, I called Sprint back yesterday to follow up have them reverse the activation fees from a couple of weeks ago.

She said no problem.

Then I get a voicemail from a guy stating he got 3 of the 4 fees reversed, but had issues getting the 4th but was pushing up to his manager.

I call back a bit later and talk to a third person, and at the same time (I was looking at my bill online) we both realize I only got charged 2 of the 4 activation fees at $36 (with no pending charges), but the guy that had called and left me a voicemail had credited me with $99 and some change.

The guy I talked to said he wasn't going to mess with it.. Hehe. So long story short, got an extra $20 credit from Sprint.

Sent from my sexy EVO 4G LTE
[Sprint HTC EVO 4G LTE] EasyEEE:
That's awesome. Was wondering how it would pan out. Good work!

Sent from my sexy EVO 4G LTE
[Sprint HTC EVO 4G LTE] staeck20:
What do you think the odds are, since I'm out of the country for a few weeks, that they would price match if I gave them a call?!
[Sprint HTC EVO 4G LTE] NaterTots:
They told me over the phone that I need to go to the store for a price match.

Just received my phone I ordered online last Friday. Weirdly the phone had been opened. The box has 2 clear stickers to seal it shut. I peeled them off to see if they were both complete but the bottom one had been cut. I didn't go any farther with it. Probably fire it up tonight and see how it is.

Sent from my PC36100
[Sprint HTC EVO 4G LTE] Curb71:
how much did they give you for it?
[Sprint HTC EVO 4G LTE] dahauss:
Can I ask what AD we are all printing out and bringing into BEST BUY to get the price match??? I would love to do that.....

---------- Post added at 02:23 PM ---------- Previous post was at 02:04 PM ----------

This says ONLINE PRICE ONLY. will best buy match that?
[Sprint HTC EVO 4G LTE] NaterTots:
I bought mine online so I think they should.

Sent from my PC36100
[Sprint HTC EVO 4G LTE] Curb71:
All the best buys I called the said they would only match the price of a brick and mortar store. In that case Walmart @ $158 is your winner.
[Sprint HTC EVO 4G LTE] aigoo:
My local best buy told me they couldn't pricematch online only quotes, but they went ahead and did it anyway. Also, the lady helping me was quite the looker.

Win win!

Either way, doesn't hurt to try, but the walmart price isn't that much off so it might save you some hassle.
[Sprint HTC EVO 4G LTE] shook187:
I hate calling anyone a liar but you're a liar. No way did best buy give you $100 for your og EVO unless of course you had the buyback.
[Sprint HTC EVO 4G LTE] teamrealtree:
The guy at best buy said the 50 dollar gift card is not for preordering but purchasing the phone and activating. The deal for the trade in for EVO ended June 2.

I got mine for 59

50 for purchasing the EVO

50 for trading in the og EVO

50 for trading in a phone and activating a New phone
[Sprint HTC EVO 4G LTE] dahauss:
Where can I get a printout for walmart at $158 to take to best buy?
[Sprint HTC EVO 4G LTE] shook187:
At Walmart :p
[Sprint HTC EVO 4G LTE] lizziebetha:
did anyone get the price match for 149.99 even IF they were already rung in at 149.99? (got all $50 trade in, upgrade and preorder discounts but wanted my base price to be PM'ed to 149.99 before the promo) My stupid best buy rung that to include my "promo" so instead of 199.99, it was 149.99 and wouldn't allow me to price match "since it was already at 149.99" . I was so angry...they even accused me of "double dipping" and were so rude. never shopping there again! I argued with them forever to no avail. Corporate actually called me back and gave me a $50 gift card even though I vowed that I would never shop there again. I told them these promos THEY came up with, I didn't force it down their throats. I actually have half a mind to return the damn thing and buy it full $200 somewhere else I hate them so much.
[Sprint HTC EVO 4G LTE] njfoses:
Im as anti bestbuy as probably anybody but you cant be angry at them for not pricematching. You got a better deal. If not return the phone and re-purchase for the "better deal" at the competitor.
[Sprint HTC EVO 4G LTE] Wasney:
I work at best buy and its bull that they even called you. The store policy states ours or there price...You can either get best buy promos or match a competitor, not put them together...
[Sprint HTC EVO 4G LTE] lizziebetha:
oh boy, you sound just like them. I'm sorry but Best Buy was the one who came up with the promos, they came up with their own price match policies. Especially when the manager tells me that he would price match the $150 but not include my promos. I have read the PM policy and it does not say anything along the lines of whatever benefits best buy more. I did not come up with these promos out of thin air. As a business, you need your customers.

I was treated with such a rude, accusatory manner. Other BB's across the nation have price matched from what I've heard...and the BB guy just says "they are doing it wrong, I know the BB price match policy." Today is the last day to return my phone for upgrade eligibility and I'm still toying with returning it. If I had not traded in my old Evo, I would've returned it on the spot and never looked back. Luckily, corporate is sending me a $50 gc which I don't even want to spend in the damn store, but I'll probably return my case and rebuy using the GC and never ever shop there again.
[Sprint HTC EVO 4G LTE] njfoses:
Were you trying to match a local store that had the phone in stock or one of the web ads?
[Sprint HTC EVO 4G LTE] lizziebetha:
Can you show me where this is stated online? The PM policy says nothing along these lines, does not say anything about outside promotions. Thanks. BTW, the guy gave me a gift card for the way they treated me not because he thought I was right.

This is the PM policy on the site.

Buy It Now with Confidence

Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor's store, a local Best Buy retail store or BestBuy.com. Simply let us know when you are making your purchase or during the return and exchange period.

The Guarantee does not apply to: Our competitors' website prices, offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items, BestBuy.com Midnight Sale and special hour sale events, BestBuy.com Outlet Center and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.
[Sprint HTC EVO 4G LTE] benthe1:
You are a companies worse nightmare. ***** about every little thing so they feel obligated to give you something and in the end they lose money AND get a bad rep because you come on a web site a complain about your experience. Just be happy with what you got and live a happy life. Damn!
[Sprint HTC EVO 4G LTE] lizziebetha:
I had three different ads from Walmart, Target, and Sams all online pricing. The girl didn't even look at them because my price on the receipt was already 149.99 since the guy who rang me up put the $50 into the "bundle discount" or whatever he said so they said the system would not be able to override. I didn't even care if they at least gave me a $50 gc instore. I'm over it I guess, I just wanted my $50 difference...honestly, I'm not so pissed about not getting the discount but rather the way I was treated.
[Sprint HTC EVO 4G LTE] gpz1100:
As much as i'm anti BB too, I think this is one time I'll actually side with them. Here's why;

Most promotions, in general have a statement somewhere in the promotion stating that it cannot be combined with any other discounts.

Now, the evo promotions that BB has for this device are a bit ambiguous. There's their press release, then there's the wording in the store printed materials, and on the BB site. If anywhere in those, it has the above wording, then it's truly a ymmv case. Given the unique nature of the promos involved, and the wide variance of interpretation, PM'ing with an outside merchant is not likely to work. Finally, for those that were successful, good for you. Stick to BB any way you can!
[Sprint HTC EVO 4G LTE] lizziebetha:
Hi. Like i said, I didn't come up with the promos, they did. I hope you buy everything full price and live a happy life as well. As far as I'm concerned, I'm not the only person who has called them "worst buy"...but if I actually had the power to compel people not to shop there ever again, yay for me I guess. As far as I'm concerned, others have also had bad experiences. Heck the first time I went in to purchase, they guy flat out told me I couldn't use all the promos. Anyways, that was not my intention, as stated I really disliked the way I was treated more than me not being given my price match.
[Sprint HTC EVO 4G LTE] Curb71:
/end rant...

anyways, I just got back from best buy. I was hoping they would give me the $50 gift card AND do a price match of Walmarts $158 but the sup came over and said one or the other. which is what the other 3 or 4 best buys said when I called them and asked. So I took the $50 gift card and will go back in a week or so to see if they will price match. if they will, great. if they won't oh well. $115 contract buy out and $62 in tax I still come out WAY less than what it would of cost me to buy the phone outright if it wasnt for all the helpful peoples ideas from this forum. :D
[Sprint HTC EVO 4G LTE] CraigP17:
the BBY promo with the $50 gift card already makes the phone cheaper than who you wish to price match. it doesnt need to be in writting in the policy to understand that. what you are trying to do is take advantage of the system and double dip. YOU are whats wrong with people today.
[Sprint HTC EVO 4G LTE] Wasney:
Pretty much all of the best buy promos say they can't be combined...you should be happy that they let them anyways...I sure was.
[Sprint HTC EVO 4G LTE] lizziebetha:
That's what policies are for, no? Then why have them at all? Obviously others have been able to PM. As if these businesses don't take advantage of consumers. There are criminals, pedophiles, thieves, murderers and I'm what's wrong with people today? Um if you say so. I'm over it now,I'd just rather shop somewhere else from now on.
[Sprint HTC EVO 4G LTE] shook187:
What is Best Buy policies if I want to return my Evo for a GS3 and it falls within the 30 days but not within Sprints 14 days?
[Sprint HTC EVO 4G LTE] phantomevo77:
Best Buy gives you 14 days to return the device and get your upgrade back, but 30 days to exchange the device... So yes if the S3 comes out within 30 days you can exchange it..

( I work at BBYM)
[Sprint HTC EVO 4G LTE] jackpearce:
I walked into the best buy store on Lindbergh in St Louis and told customer service I was there to take advantage of the 30 day price match. I was telling her that Wal-Mart had the phone for $158, but I couldn't find an ad to prove it, the lady working there just smiled and said, is ok, I believe you and refunded $44 to me. Best experience I've had at best buy in a while.
[Sprint HTC EVO 4G LTE] qoqisha:
Just wanted to drop a note to say thanks for the info CaptainCool. Went to a BB store (different store than the one that I purchased my phone from), along with a Walmart printout and was able to get $52 off with a price match. Thank you!
[Sprint HTC EVO 4G LTE] CaptainCool:
Haha, thanks. I love working at Best Buy Mobile, and I take it somewhat personally when someone has a bad experience because an employee doesn't know what they need to be doing. I'm glad to hear that you got that taken care of!

And since I'm already posting, just wanted to have everyone know that the EVO 4G trade in promo has officially ended today (6/9/2012). However the $50 gift card for purchasing and having us activate it in store will be going on until close of business Saturday, July 7th. That's when the buyer's guide that has the ad on it expires.

Edit: if any of you have any questions, send me a pm and I'll try and reply asap.

Autocorrected by my EVO 4G LTE.
[Sprint HTC EVO 4G LTE] jackpearce:
I was quoted a price of $110 got my evo3d on a trade in until I actually took it in for trade. Once I was there another salesman said they would only give me $65 for it. The $44 I got returned to me using the price match guarantee made up for it. It definitely made me want to shop there again again after 3 previous unsatisfactory experiences there.
[Sprint HTC EVO 4G LTE] Ragster:
If you bought the phone from reward zone on 6/2, you might need to call them. Apparently best buy and sprint messed up the orders and will not fix it unless you call them. They will also not tell you the order is messed up unless you get someone smart on the line lol.

My order was processing for a week, so after 3 unanswered emails, I called and they fixed the issue apparently. Won't know until after the weekend however. Multiple people on other forums are reporting the processing thing too. So just call them and get it fixed if you want your new phone!
[Sprint HTC EVO 4G LTE] lazydazed:
They credited my bb account 88 bucks with that ad.. So i paid a grand total of 29.50.
[Sprint HTC EVO 4G LTE] Deveal2014:
I got 158.00 dollar price match, 50 dollar gift card and I traded in my 3D (really didn't want to) and they only wanted to give me at first 70 then she asked me for a charger which I didn't bring brought it down to 60 which I thought was crazy. But then I had my og Evo and she wanted to give me just 25 for that... But I should her the guaranteed 50 Evo trade in and she said I can trade In both for 105 which I did. It took her two hrs to active it and when she was done she said that will be $163.00 wtf. I asked are you going to price match and add the promos? She apologized but I know she did it purposely. The phone reps at best buy kill me like they own the store and they are the ones losing money smh. Then after I payed I noticed that the price match still wasn't on my receipt so I had to go to customer service to get the difference. She had the nerve to walk up there and ask what I was doing. I said you didn't price match & she said well your still getting it cheaper then you were before.... I was so pissed. I will never go to that particular store again. But I got the phone its amazing! But I am not going to lie I do miss my Evo 3D & kinda wish this phone had 3D functionality. 3D was an awesome wow factor ya know. But I'm happy! I showed it off to some friends and they want it
[Sprint HTC EVO 4G LTE] DroidRC1:
I went to a best buy mobile Thursday got a EVO lte and nobody told me about a $50 gift card!?? Can I go back and ask for it or not?
[Sprint HTC EVO 4G LTE] ckoadiyn:
Yes the promo was till the 9th I think so u hit the mark....
[Sprint HTC EVO 4G LTE] DroidRC1:
Okay thanks..I think this was answered but can I get the gift card for the best buy where i got the phone and then go to a different best buy and price match?
[Sprint HTC EVO 4G LTE] ckoadiyn:
I'm not sure should be able to do it the same place.. idk bout different places
[Sprint HTC EVO 4G LTE] DroidRC1:
So I could get the $50 gift card and get the Walmart price match without them telling me no?

Yes I'm greedy! 8)
[Sprint HTC EVO 4G LTE] ckoadiyn:
Well they may tell you no... Every bestbuy is is different depends on the manager
[Sprint HTC EVO 4G LTE] DroidRC1:
Well I guess one or the other is okay...thanks
[Sprint HTC EVO 4G LTE] angreelish:
No one told me about the $50 gift card either. Luckily we went back because I needed a case and saw the ad.

EVO 4G LTE
[Sprint HTC EVO 4G LTE] CaptainCool:
If you two are referencing the gift card for purchasing and activating the EVO LTE, your best bet of getting it would be to call 1888BestBuy. They won't turn you down.

Autocorrected by my EVO 4G LTE.
[Sprint HTC EVO 4G LTE] shook187:
Unfortunately I ended up calling the number and I had to call twice. One week later I'm still waiting for my $50 card. :(
[Sprint HTC EVO 4G LTE] StormMcCloud:
I just picked my phone from Best Buy this past Saturday. I love the fact that they let you use the $50 gift card towards the purchase of the phone.
[Sprint HTC EVO 4G LTE] jdogg836:
It sucks that they don't make it clear that the trade in amount is "UP TO $110". TBH, until they inspect the phone they can't tell you an exact total of what it's worth. I upgrade enough that the Buy Back program is extremely worth it. I got $280 for my EVO 3D. Too bad there are no more one year upgrades. Now I'll have to pay a difference to get the new phone.
[Sprint HTC EVO 4G LTE] .Gibson.:
I preordered online and have called numerous times about the $50 gift card. It supposedly has been on its way for 11 days. It is funny last I checked the website still stated you will receive the card 2 business days after activation. Looking forward to my usual call to them I've been making every two days. Good luck to anyone in a similar situation.

Sent from my El Tevo
[Sprint HTC EVO 4G LTE] eepyikes:
warranty

Did all you folks get the warranty? I passed it up due to sticker shock. But I'm having second thoughts. They said I can still add it (bought phone a week ago). But I also called Sprint and they said that you can bring the phone into a Sprint store for repairs and pay whatever the price is for that. Well, my OG Evo was far beyond warranty when the touch stopped working, they fixed it for $35. I'm thinking that if my LTE Evo breaks, I would just pay whatever $35-75 it costs to repair and I'd still come out ahead over the $10/month I'd be paying for geek squad. Anybody else risking it?
[Sprint HTC EVO 4G LTE] CaptainCool:
Yeah, it sucks... But that's the best option. They can't do anything at the store level unfortunately :(

Autocorrected by my EVO 4G LTE.
[Sprint HTC EVO 4G LTE] CaptainCool:
My sprint representative told me that some of the service centers are going to start charging more for the manufacturer warranty claims on LTE devices along with the bump in TEP up to $11.00 monthly, and the deductible up to 150-250. If you can deal with having a loaner phone or using an old phone for a few days, it's definitely worth it considering there's no deductible.

Autocorrected by my EVO 4G LTE.
[Sprint HTC EVO 4G LTE] jamerican413:
I called about this and finally got someone who knew what they were talking about. If you had a problem with your activation where they needed to call Sprint, that confused their computer and didn't give it the trigger it needed to send the gift card code. They have to do it manually, then it'll still take another 3 or so days. I should get mine Wednesday. I'll report back.
[Sprint HTC EVO 4G LTE] shook187:
I was told the same thing. 1 week later no gift card :mad:
[Sprint HTC EVO 4G LTE] jamerican413:
Keep blowing up their phone until you get it, or ask for a Supervisor. I sent an email and they replied back to tell me that I would need to call. I was actually on hold with them when I sent the email. I just sent it so I've have a paper trail.
[Sprint HTC EVO 4G LTE] .Gibson.:
This. I actually got dicked around by a csr and ended up complaining to his superior who offered me an extra 30 dollar gift card. I'm never the guy who just complains for free stuff, but this guy was belligerent. Sweet though, now I have another gift card to wait for.... indefinitely. I am one who had to call up to get the activation sorted before the phone shipped like the other guy whose hopes are way up right now. I definitely wouldn't expect a gift card that soon.

Sent from my El Tevo
[Sprint HTC EVO 4G LTE] jamerican413:
I got mine today. It did pay to call.

M
[Sprint HTC EVO 4G LTE] FawltyTowers:
I have both actually. It's probably overkill but I don't want to take any chances. Plus as I understand it TEP does not protect against dropping the phone or water damage. And as someone else pointed out there is no deductible with the black tie protection. Better safe than sorry I guess.
[Sprint HTC EVO 4G LTE] shook187:
You're paying $21 a month with a possibility of a $200 deductible for a phone that right now sells on EBay for $450 and in return you'll get a remanufactured phone. That sounds real smart :what:
[Sprint HTC EVO 4G LTE] Saneless One:
Anyone in the know... Looks like best buy will only refund your 200 if you return the phone days 15-30 but not reset your upgrade? What is the point of 30 days then? I'd I wanted to get rid of the phone and lose an upgrade I'd just sell it for more than double that
[Sprint HTC EVO 4G LTE] rubber guard:
I have never paid for insurance (except for one month when they had open enrollement for $8). I paid the $8, sent in my phone, got a new one then cancelled.

I have also never broken/dropped/lost my phone. I guess you could put the $100 in screen protectors/cases against the insurance costs, but I guarantee it was the wiser choice.

Thank you sprint for the $8 replacement.
[Sprint HTC EVO 4G LTE] gpz1100:
Sounds fair enough to me. Sprint is the one that actually resets your update. Sprint's policy is 14 days. Best buy is extending that by giving you an option to return or exchange it after that time period. You can exchange for the same phone or a different one. The terms during days 15-30 don't mirror those of days 1-14. Still, having 2 additional weeks for an exchange is better than not having them at all. Similar terms would apply with amazon's 30 day return too.
[Sprint HTC EVO 4G LTE] phantomevo77:
Here's the thing... Sprint gives everyone 14 days to return the equipment and reset your upgrade. What Best Buy does is allows you 30 days to exchange it. How I like to explain it to customers is this.... "You have 14 days to return the device and 30 days to exchange it." That's the way I explain to customers and never had a problem with someone coming back 15-30 days wanting to get their upgrade back
[Sprint HTC EVO 4G LTE] jackpearce:
So of I wanted to return my evo, which I don't, but if I did, I could and exchange it for say the sg3 and pay the difference between the upgrade prices or do I have to pay the outright cost of the sg3 minus weekday I paid for the evo?

Does that make sense? Lol
[Sprint HTC EVO 4G LTE] phantomevo77:
As long as you are within 30 days you will be able to exchange the phone. Pay the difference in upgrade pricing ( if there is a difference).