yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] deolarte:
just called best buy rego park, not in yet. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::(:(:(:(:(:(:(:(:(:o:o:o:o:rolleyes::rolleyes::):):):confused::confused::confused::confused::eek::eek::eek::eek::p:p:p

Im scared:eek:

---------- Post added at 02:49 PM ---------- Previous post was at 02:27 PM ----------

Your reserved order is	ready for pickup at the REGO PARK NY Best Buy store #483 on Friday, May 25, 2012.	Please pick it up by Sunday, May 27, 2012, to avoid order cancellation.

YESSS YES YES **** YES YES UGGHH YES!
[Sprint HTC EVO 4G LTE] BigMosley:
I just preordered mine thru bestbuy yesterday. Is there a possibility I will get my call this weekend or anytime soon?
[Sprint HTC EVO 4G LTE] miguelfp1:
got mine today, one of just TWO phones pre-ordered at the store.

I'm thinking that mine's one of maybe 10 or 20 Evo 4G LTE's in Puerto Rico right now :p
[Sprint HTC EVO 4G LTE] purock:
I feel like I just got punched in the face twice.

I just swung by BB and asked if I could get on the preorder/wait list and they said "no sorry, we can't anymore. " Punch 1.

Then there is this old mom next to me activating her new evo lte. She probably doesn't even know how to use the phone to its capabilities. Looks at me and grins.

I leave dejected.
[Sprint HTC EVO 4G LTE] whaddupdoe:
Ha Ha I feel ur pain. I walked into BB yesterday to Pre-Order since I finally got sprint to move my upgrade date up. Their was this old guy next to me getting his phone activated lol.
[Sprint HTC EVO 4G LTE] purock:
Well I went to Best Buy #2 and was able to get on preorder. Now I just need to find an original preorderer and have them change their minds.

Got preoders at Amazon and BB now.
[Sprint HTC EVO 4G LTE] Riff76:
Won't be buying from bestbuy next time

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] Meanee:
Try to speak to someone else. 2 stores turned me away, one accepted preorder for next shipment and offered me $50 off that they have.
[Sprint HTC EVO 4G LTE] benthe1:
If they don't email you go back to the store and demand it since they are the fools who messed up the activation. For me they just took it off the phone price but only a few best buys were doing that from what I heard.
[Sprint HTC EVO 4G LTE] bigmase23:
+1,000 Agreed!
[Sprint HTC EVO 4G LTE] javaraider:
+2000 Agreed.

I went to BB Mobile today to check on my preorder since I hadn't heard anything. They had 7 in stock, but my preorder wasn't one of them. What makes it even more annoying is the fact that I preordered 3 weeks ago.
[Sprint HTC EVO 4G LTE] 2k4mach:
+572376153272 on that. the lack of communication and just lack of knowledge of the whole situation was ridiculous. not to mention it took 2+ hours to go and get my phone from them
[Sprint HTC EVO 4G LTE] ausch30:
I just preordered at Best Buy about 5min ago. I figured it can't hurt, worst case, I get it when it's finally released.
[Sprint HTC EVO 4G LTE] Ep3n3wp:
I just called best buy to see if they got the second shipment in since I was number 13 on the list and their original order there was only 12...

Well when. I called the guy said hang on... and that there was a guy there trying to get the phone that he pre ordered but is on a sero plan and they think he might not be able to get it and it might be mine!!!!!

Ohh soooo close !!!!!!!
[Sprint HTC EVO 4G LTE] Riff76:
Good luck man

Sent via XDA Premium
[Sprint HTC EVO 4G LTE] gpz1100:
While the hoops BB makes you jump through is indeed a hassle, they do have the lowest price, or at least onpar with wirefly - $120. BB's price of $200 - $50 preorder - $50 phone freedom + tax.

I haven't been following the wirefly thread, but don't think any of their customers have received theirs yet. So what's it worth to you to be one of the first to get it. I made sure to read up on all the available offers just after preordering so I knew exactly what promos I was entitled to. Even came to the store with printouts.

As for the disorganized way these stores are getting shipments, what do you expect from BB. Makes you wonder how they figured the logistics before anything was shipped.
[Sprint HTC EVO 4G LTE] .Gibson.:
Agreed. I don't blame them for the delay at customs, but that was resolved Monday. My phones wouldn't even be ready to be shipped if I didn't call them and find out there was an error on my order. No communication, no email, no phone call. I'll be sure to tell others of my experience also.
[Sprint HTC EVO 4G LTE] purock:
Yea. At least BB has phones and seem to be in the pipeline. Wirefly and Amazon still haven't' gotten in one shipment yet from Sprint. No one single phone has made it to a WFer or Amazoner.
[Sprint HTC EVO 4G LTE] ausch30:
I hate Best Buy but it was a last resort. I went to the 2 corporate stores near me and neither of them have gotten any, weren't accepting pre-orders, and didn't have any kind of waiting list. Went to Radio Shack and they had no idea when they might get any. Finally went to Best Buy and pre-ordered. it does seem a bit strange making a pre-order a week after the phone was supposed to be released.
[Sprint HTC EVO 4G LTE] th3b055:
BestBuy FTW

As I previously stated, I pre-ordered my phone yesterday, 5/24//2012 around 1:00 p.m I picked up my phone today at 10:00 a.m. I was 66 on the list and I think I was probably like the 10th person that day to pick up their phone. I guess it depends on the store you go to how they are handling pre-orders.

Also traded in a water damaged, bad ESN OG EVO 4G and got $100 off lol.. <3 BB
[Sprint HTC EVO 4G LTE] emtchrisbishop:
Best Buy is been real good to me. I stayed on them yesterday and got mine. Then I called today and tried to preorder one for my woman. They actually let me do it over the phone! The guy said they had stopped preorders, but he tried to put it in the computer and it went through fine. I just got my email a minute ago confirming. Customer is always right :)
[Sprint HTC EVO 4G LTE] Ep3n3wp:
Thanks!!!

Just go a call back and they are holding it for ME!!!
[Sprint HTC EVO 4G LTE] butterbuns:
Best buy charged me 150 for the phone.then I got 50 off for preorder and 50 for my old evo.
[Sprint HTC EVO 4G LTE] CraigP17:
just observing the thread...have some thoughts..

Best Buy Mobile is still taking pre orders, it is essentially just organizing future incoming stock. Saving customers time and gas driving around trying to find them in stock. By pre-ordering (without any committment or money down btw) you are ensuring you have a device saved for you when they come in next. Seems pretty simple.

Not to mention the $50 gift card deal and the EVO 4G trade in that can save you $100 as well.

now can this process get messed up from store to store, whether with poor communication from a manager or to a part timer working 4 hours a week? sure...but the process in place has worked great to get pre-ordering customers their phones when its executed.
[Sprint HTC EVO 4G LTE] limeaid:
Online order update: UPS has my phone. Estimated delivery Wednesday, June 30th. This really sucks for a pre-order
[Sprint HTC EVO 4G LTE] gregkeys:
Got ours on Thursday, we left for the store the second we got the email that it was in , its a good thing too because apparently they were only doing appointments, but because we for there first they set us up while waiting for their first appointment.

The manager said we were the most complicated order he'd ever seen, our phones were free because of all the discounts and trade-ins but we also had several coupons and gift cards so we added two buy back programs, two warranties, two seido cases, two zag HD Shields all for $119 out the door. We couldn't be happier.

I love this phone its fast and the camera is amazing. I hope you all had similar luck.

« cast your vote on this whole ordeal at http://Appleban.com »
[Sprint HTC EVO 4G LTE] Skullmonkey:
STILL no updates on my order -.-
[Sprint HTC EVO 4G LTE] njfoses:
They are wrong. You are entitled to a $50 gift card separate from the one you "purchased" when you pre-ordered.
[Sprint HTC EVO 4G LTE] id_twin:
Haha, I walked into my local BB on Sunday, and not a single person had a clue what was going on, even to the point that they didn't know where the pre-order forms were. So after waiting for 20 minutes, one guy just tore a piece of computer paper off his podium and told me to write down all my personal information for the pre-order, and so I did. I hope this is as good as getting the manager's written approval on all the discounts you got! Even more so, I hope the BB employee actually did something with my contact info and has one for me come Friday!
[Sprint HTC EVO 4G LTE] njfoses:
Looks like we are prob not getting the phones Friday due to Apple! http://www.theverge.com/2012/5/15/3022907/at-t-htc-one-x-blocked-at-us-customs-infringing-apple
[Sprint HTC EVO 4G LTE] dhoshman:
Wtf!!!! Are you serious?
[Sprint HTC EVO 4G LTE] gpz1100:
I think there may be some delays, but do you really think product is not yet in the supply chain for a release in 3 days. I don't think so. I suspect there may be future delays, but that which is already onhand will be sold/shipped most likely.
[Sprint HTC EVO 4G LTE] fachadick:
How does the $50 upgrade with sprint part work? Do I have to trade in the phone I'm upgrading from? Can I trade in an old att phone? I'm coming from an og, but I'm keeping it.

Sent from my blah blah blah blah
[Sprint HTC EVO 4G LTE] id_twin:
Wow, Apple is such a damn cry baby - Well played though! Haha..
[Sprint HTC EVO 4G LTE] P. Dexter85:
Calling corporate! 1(800) Best-Buy
[Sprint HTC EVO 4G LTE] njfoses:
To get the $50/$50 deal you have to trade an evo. I believe you can trade in any phone but the only discount you will receive if its not an evo is whatever bestbuy determines their trade in price is for that particular handset.
[Sprint HTC EVO 4G LTE] dhoshman:
Im just gonna hope my local best buy has at least the pre-orders in stock. But back to topic I found this email that they sent me.

HTC EVO 4G LTE

$50 Best Buy gift card offer

Pre-order the HTC EVO 4G LTE and get a $50 Best Buy gift card when you activate the phone.*

The HTC EVO 4G LTE boasts an amazing 8.0MP camera and authentic Beats Audio sound.

*Requires a 2-year agreement

with Sprint and activation through Best Buy. Gift card code will be e-mailed within 1-2 business days of phone ship date.

Looks like they are wrong. What Im confused about is it says "Gift card code will be e-mailed within 1-2 business days of phone ship date". Does this mean it should come wednesday or thursday?

Link
[Sprint HTC EVO 4G LTE] njfoses:
The emailed code is if you pre-order online.
[Sprint HTC EVO 4G LTE] fachadick:
Are you sure? That offer link says the following;

Can I combine the following promotions on the purchase of the Sprint HTC EVO 4G LTE?

Yes, you can combine the following offers for up to $150 in gift cards. Please note that not all of the promotions are currently available anymore.

$50 Guaranteed Trade-In value for an EVO 4G.

$50 savings when you trade-in and purchase a Sprint phone with activation.

$50 gift card if you registered for our Choose Phone Freedom offer earlier this year and perform a qualified upgrade.

So it looks like there are three distinct $50 offers coming in to play (in addition to the pre-order gift card). The first is the $50 for trading in your evo 4G, the second seems to be a gift card for any trade in with a purchase and activation of a Sprint phone, and the third is that freedom offer.

Sent from my blah blah blah blah
[Sprint HTC EVO 4G LTE] P. Dexter85:
Launch date is still a go but just like the link read: its on a first come, first serve basis for anyone who pre-ordered. As for the online orders, the gift card comes 2-3 days after activation via email. And even when that you have to check the status online to see if its still on backorder.
[Sprint HTC EVO 4G LTE] fachadick:
Hey dex, think you can help me out with my question above? I saw your previous posts, but I'm still confused about one of the offers.

Sent from my blah blah blah blah
[Sprint HTC EVO 4G LTE] P. Dexter85:
Scratch my last statement.
[Sprint HTC EVO 4G LTE] P. Dexter85:
What's your question?
[Sprint HTC EVO 4G LTE] fachadick:
If you meant me, I was asking about the $50 trade in offer when purchasing and activating a new sprint phone. Note, this is not the freedom offer or the $50 for the Evo 4G offer. Can I trade in any phone? Even one from a different carrier?

Sent from my blah blah blah blah
[Sprint HTC EVO 4G LTE] P. Dexter85:
Even Best Buy can't come up with legitimate answers so in this case, some employees/managers should be owners and owners need to read a book. The offer is a little cloudy and even corporate can't explain it. You ask a question about store purchases and they give you an answer about online.

The offer is technically as states:

$50 gift card for trading the OG EVO 4G

$50 gift card for upgrade

The last $50 comes from after activation of the HTC EVO 4G LTE, which it states that can it can be used at time of purchase on the FAQs of BB site, but some say otherwise. The Phone Freedom promo is separate like other promos or deals but depending on the store when you go, may or may not accept it. $150 savings without other promo/deals.
[Sprint HTC EVO 4G LTE] shadowhawk2020:
Just gotta hope the delay doesn't last past the end of the Evo trade in promo.
[Sprint HTC EVO 4G LTE] P. Dexter85:
Me 2 bro but I'm think they might extend it because of what happened. Pre-order closing date for Thursday, May 17, should still be in effect but the deal for trade in on OG EVO 4G might close out after the weekend. Being aware that the pre-order pickups are limited for 72 hours for hold.
[Sprint HTC EVO 4G LTE] njfoses:
I dont care if they have the lowest price in the future i will never use them again. If it wasnt for me reading all these threads i would have been waiting for a phone call that never came as the rep that helped me originally basically just sold me a $50 gc and never processed my pre-order. So i had to pre-order again today and wait for next shipment.:mad:
[Sprint HTC EVO 4G LTE] .Gibson.:
I feel ya. Even after having to contact them to fix an error very early in the AM, I still have no email or tracking number. The only change I see is in the status page they now added after Order in the Process of Being Fulfilled: Usually ships in null - null days. Which obviously is just very ignorant. In this changing market where I can buy electronics for a third of the price at Amazon or Newegg, you would think they would send a member of Geek Squad to drive it to my house overnight.
[Sprint HTC EVO 4G LTE] Ep3n3wp:
Picking mine up now!!!!!
[Sprint HTC EVO 4G LTE] Skullmonkey:
Mine has been like that since yesterday. I called early this morning and they said it should ship it today but I have not gotten a tracking number. I might call them again in a few minutes. This is getting ridiculous.
[Sprint HTC EVO 4G LTE] Citizen Toxie:
Does best buy usually receive shipments on saturday? I pre-ordered three phones and called today about my order. They only had two of the three. They didn't know if they were getting any in tomorrow.
[Sprint HTC EVO 4G LTE] CraigP17:
Yeah it's best Buy's fault the entire thing at customs happened and has limited the amount of stock available for this phone. No matter how early you think you pre ordered... Someone ordered before you. Stop blaming.
[Sprint HTC EVO 4G LTE] CraigP17:
Not typically.
[Sprint HTC EVO 4G LTE] .Gibson.:
What does his and my problem of being told the phone shipped that a hasn't and having zero communication to resolve any possible errors have to do with BestBuy's stock or the customs fiasco?
[Sprint HTC EVO 4G LTE] CraigP17:
Just joining in with everyone else blaming the retailers
[Sprint HTC EVO 4G LTE] .Gibson.:
Oh sorry I didn't see any posts like that, including the one you quoted. I was lost I guess.
[Sprint HTC EVO 4G LTE] Skullmonkey:
It's Apples fault. And I am blaming Best Buy for having crappy communication for the online pre-orders. I have seen a ton of people getting them in the store and 3-5 people get tracking numbers. Seems to me that they should have been shipping online orders the same time they shipped to the stores.

Since your on AT&T and on that note assuming you are not getting an Evo LTE, why are you here badgering people? You probably don't have a clue what is going on.
[Sprint HTC EVO 4G LTE] CraigP17:
Based on my profession, and the fact that my store has been fulfilling Evo 4G LTE pre orders for the past 2 days IN THE ORDER THEY WERE PLACED, I do know what's going on.

No matter how early you believe you pre ordered... People pre ordered before you. In a perfect world, enough Evo inventory would've arrived day one to fulfill all the pre orders at once. But it's just not that.

Relax. If you pre ordered, you will get yours as inventory is available in the order in which your pre order was placed.
[Sprint HTC EVO 4G LTE] Skullmonkey:
That still does not explain why the majority of the in store orders had their phone yesterday and a few ONLINE ORDERS got tracking numbers today.

I pre-ordered on the 7th. One of my co workers ordered on the 14th and he has a tracking number. Care to explain that one?

Actually, don't. Not worth my time arguing with you.
[Sprint HTC EVO 4G LTE] Ep3n3wp:
So I got a couple nice surprises when I just picked up my phone... first surprise... I got one... second surprise the phone I got came with a zagg HD screen protector cause some one tried to get it on a sero plan and they couldn't activate it so it became mine...

Then turns out some how my next available upgrade is 1 year!!!!
[Sprint HTC EVO 4G LTE] scottspa74:
I'm soo fed up with BB. I called today from work (I work 7am-8pm) and the girl said they're supposed to be in today and shed call. She said call ID would read UNAVAILABLE. About 7pm I miss a call from UNAVAILABLE. (no voicemail, unless youmail being unreliable). So I try calling back . I spent from 7:15-9pm on hold (called a few different times) trying to find out if it came. Didn't wanna pay for a cab for no reason. They closed at 9.

Nearly 2hrs on hold and no info, no phone.

:banghead::banghead::banghead::banghead:

Anyone know of a way to check online if your preorder came if you're doing an in-store pick up?

sent from 2yr old Evo on ICS
[Sprint HTC EVO 4G LTE] dhoshman:
I'm with the majority in believing that its BB fault to some extent. True they had nothing to do with the delays but after the fact their communication flat out sucked. Also competency sucked. Some people (like me) were charged $50 to pre order, some not, some people automatically got the gift card when the device was activated, some (like me) had to say something about, and even then some were alllowed to be able to use those gift cards towards the phone, and some (like me) were not. Those things have nothing to do with any other company other than Best Buy. And to top it all off Sprint pre orders got TPU gel cases for their trouble, Best Buy customers Jack Squat. I'm sorry I like BB but I probably will not reserve another device with them or suggest someone else does. I dont care how much it is off. Unless maybe its free...and in that case they could maybe get a pass lol.
[Sprint HTC EVO 4G LTE] ticklemepinks:
i know u guys are gonna hate to hear this, especially with the fact that i'm not even gonna use the bb upgrade cuz i got a sprint pre-order that came 2 days ago, but the same day I got my sprint pre-order, bb called me and told me to come pick it up, they even sent me an email giving me 3 days to come get it before they give it away i hope the best for u all, but bb here is on it!
[Sprint HTC EVO 4G LTE] TorxT3D:
got my phone on release day.

dunno what number i was, but the females there looked pretty irritated, tired, or ready to go back to bed.

got my evo, paid and didnt get a gift card. when i questioned about it, they seemed to get an attitude, with an answer like bestbuy isnt doing that like the original evo 4g release.

i told myself i'd call bestbuy customer relations and see if i really was supposed to get one. got the phone fast, activated fast, left within an hour, no problems.

not dealing with bestbuy again on my next phone upgrade.

i honestly hope the chain goes under.
[Sprint HTC EVO 4G LTE] shook187:
Not going to happen when they're the only brick and mortar electronics store.
[Sprint HTC EVO 4G LTE] grad20_09:
brick and mortar music stores really don't exist anymore

and if best buy continues to be just a showroom for amazon and others, yes, it could still go under.

not all best buys have bad customer service. My Best Buy took the 50 off purchase because for whatever reason the system wasn't giving them the option to give me a gift card.

I understand your experience was unpleasant, you may be able stereotype the store, but the whole national chain, really?
[Sprint HTC EVO 4G LTE] robber:
Best Buy is doing horrible. I read a an article recently that pointed to a very real possibility of them going under. The sell electronics at retail and you can't even get them to answer the phone when you call. Bad comb
[Sprint HTC EVO 4G LTE] Skullmonkey:
Finally got shipped. Had to call in to get my tracking number since I haven't even gotten an email for that. Expected delivery of Tuesday. At least it's finally on its way to my grubby little hands! :cool:
[Sprint HTC EVO 4G LTE] deolarte:
It has becone the whole national chain, even though I hate to admit it. I used to love bestbuy.
[Sprint HTC EVO 4G LTE] RonZombie:
Weird? Couldn't have went better at my local Best Buy.

They called me hours before I got my email.

The phone rep was the same one who I got my OG EVO from 2 years ago.

Didn't have to ask for the $50 card it was just included.

Traded in my EVO 4G and walked out with my new EVO LTE for only $50.

Just like any other business with customer service there is good and bad.
[Sprint HTC EVO 4G LTE] purock:
Honestly Best Buy might not be around in two years. Their business model is dying, their top management has set them back. Their only real foothole is the wireless game.
[Sprint HTC EVO 4G LTE] bigmase23:
Don't people that were told their preorder was ready have 72 hours to pick it up? If they were alerted on the 24th, after the 26th they should cancel their preorder and move on to the next right? My BB said they have until Monday? That's a little long isn't it? Frustrating!
[Sprint HTC EVO 4G LTE] PodCulture:
Heh...yeah BB has had some annoying issues with preorders and communication, but for the extra 100 bucks or so off the phone...I can deal with it.
[Sprint HTC EVO 4G LTE] P. Dexter85:
That's true but I spoke to a BB manager and he explain that the system emails are only correct on canceling orders if the devices have reach the store, and not have been picked up yet. But if the store in which my case haven't received any devices, I can ignore the emails and he will honor every ones orders.