yashsingh1/xdaforums huggingface dataset:
[Sprint HTC EVO 4G LTE] I Slap Fat Kids:
Now I'm officially raging, too. I pre-ordered online and had no updates 'till about noon today. I got this email saying there was a problem with my order and to call them within 48 hours or else my order would be cancelled. After spending nearly THREE HOURS on the phone with them, they tell me there was something wrong with pre-activation or something and I get a tracking number... It's being shipped from Illinois. All I had to tell them was my social, and that seemed to be all they needed, so it couldn't have been that big of a deal. No delivery for me until Wednesday... Graduation day... And it requires a signature (probably won't be there to get it)… That makes for next Tursday.

So yay for another week of waiting!!!

Not to mention I've been out the whole $218 since 5/7.
[Sprint HTC EVO 4G LTE] rubber guard:
maybe you shouldn't slap fat kids
[Sprint HTC EVO 4G LTE] P. Dexter85:
So what discounts did you get?
[Sprint HTC EVO 4G LTE] clownfart:
$50 gift card for ordering the new Evo

$50 gift card for trading in my old Evo

$50 off the new phone when you activate it for trading in the old Evo
[Sprint HTC EVO 4G LTE] regulator207:
Soooo I got mine today after work.... for $4.

A little background, I had the Evo 4G and the Evo 3D. I preordered the EVO 4G LTE on 5/10 without having to put money down and traded in my Evo 3D for $110.

I walk in the store with the printout in hand stating that trading in the Evo 4G would get me $50 off upgrade + $50 GC. And I informed them it stacks on top of the $50 GC with the preorder. They were happy to do it.

Anways I sit down and the BB mobile employee is very nice and she gets me halfway through the process and starts making all the gift cards. I tell her not to turn on the phone (didnt want it to download any update or anything) and just scan the MEID from the box. She did and went through the computer stuff.

She then starts making all my gift cards and did my trade in. This is where there was a glitch in the matrix. For some reason, when she applied my Evo 4G trade in, it took ~$163 off. I did not say anything until she caught it. She tried to redo it but everytime she applied the Evo 4G tradein, it took ~$163 off. She even called the manager and she tried to do it. No go same thing.

Of course, I was smiling from ear to ear because I already had my $50 GC in hand. Anyways, they quit after about ~30 mins and let me have it. I swiped my $50 preorder gift card, paid a few bucks, and went home.

So $199 + tax = $217 - 163 - 50 = $4

Now I regret trading in my Evo 3D. Could have hawked it on ebay or something instead of going the convenient route.
[Sprint HTC EVO 4G LTE] .Gibson.:
I ordered mine online also. This afternoon the status page changed from backordered to waiting for fulfillment with nothing about estimated shipping afterwards like some have posted. I haven't got that error email.....yet, but I certainly feel your pain. What makes me even more stupid is I thought having it sent here would be quicker than Best Buy would have it in stores. :(

Edit: I forgot to mention the main purpose of this post. Today the pending transactions for the two EVO4GLTE I ordered disappeared and the money is back in my available balance. I'm hoping maybe they complete the transaction at midnight? Strange.
[Sprint HTC EVO 4G LTE] butterbuns:
Took two hours at best buy but I got my phone!!! There was a long line and their systems were having issues with the promotions and activating. While I was in line there was a guy there with a One X that he wanted to trade in and get a LTE. Funny thing was he preordered at a different store and waited in line for hour before he was told there wasn't one there for him. Also got to see a broken LTE that came out the box with a screen that was going crazy, screen just flashed colors and woukdnt stop, bb told the women she was sol for at least a week maybe two. Fun trip though
[Sprint HTC EVO 4G LTE] gpz1100:
Regarding trading in the old evo.... While there was absolutely nothing wrong with mine (in fact, in excellent condition), my reasoning is this. The phone is ~18 months old. Cell phone technology has changed drastically. It made very little sense to hold on to it other than sentimental reasons. I don't get attached to my electronics. Right now the value for it as its peak. Once the official launch takes place, the marketplace will be flooded with them and prices will go down even lower.

$100 is roughly what i'd get for it on ebay/swappa/etc after fees and shipping (I do still need to get rid of my practically new seidio 3500 battery though). As an aside, all they wanted was the phone, battery and rear cover. I kept the charger and the cable (not worth a whole lot, but nice to have when traveling).

ymmv
[Sprint HTC EVO 4G LTE] Kalvan:
Got mine this evening after work and the store I went to was also having problems getting the promotion entered. Eventually they just took the $50 off. I kept my 4G as a WiFi/gaming device, something the kids can play with so they won't touch my precious new EVO...

Overall it seems great, haven't been able to do much with it other than get some basic apps installed.
[Sprint HTC EVO 4G LTE] shadowhawk2020:
Yeah I think their system for the discounts crashed once the west coast got off work. My Mobile manager who was really helpful decided to do an override and my two LTE's came to $119 after trading two evo;s. My store only got 6 evo's today, and my wife and I were #5 and #6.

I also had to show them there was a micro sd card slot. They were thrilled.
[Sprint HTC EVO 4G LTE] Drewh1991:
As I was off looking at accessories the girl at best buy thought she would 'help me out' by setting up my phone and RUNNING THE OVER THE AIR UPDATE. I just about smacked her. And that's after she got all of her greasy fingerprints all over my phone. Word of advice: ask them of you can activate it when you get home.
[Sprint HTC EVO 4G LTE] suprmallet:
I was not happy with the way my local Best Buy handled this launch. Their mobile station had three employees and a manager. I waited for an hour in line while the three employees leisurely helped two people. Two people in an hour. The manager was in and out, sometimes answering questions, but mainly looking like he was doing nothing.

When I walked in I had planned to get the phone, insurance, and the buyback program. At about 45 minutes, they sent a non-mobile employee to keep the long line occupied. He was hard selling the insurance and I stopped him and said, "Why should any of us buy insurance if we have to wait over an hour to get service?" This got a lot of murmurs of assent from the people who had been waiting behind me in line.

Eventually I walked out with the phone and no add-ons. There was a problem activating my account because I previously had an account with Sprint that I had closed and paid in full but it was making problems with the servers. The employee helping me was not communicative at all, telling me nothing unless I asked specifically. He didn't even tell me when I was done, he just sort of wandered off.

I will not be buying a phone from Best Buy again.
[Sprint HTC EVO 4G LTE] Zameus:
Do I need to unroot my EVO 4G?

So, I'm scheduled to pick up my EVO 4G LTE tomorrow afternoon. I'm switching my cell # the new phone and giving my old EVO to my son who will be joining my Sprint plan as a new #. Do I have to unroot the EVO 4G or will a simple restore to factory default settings be sufficient? Thanks in advance!
[Sprint HTC EVO 4G LTE] I Slap Fat Kids:
Nor will I

Same here. It seemed like that's what they implied. If they release the phone before I get it, I'm gonna try and get some free **** because they said they were going to make sure pre-orders were the first to get them.

Touché.

As long as you have the default dialer and launcher, you're golden. Sprint's policy is lenient on rooting.
[Sprint HTC EVO 4G LTE] Skullmonkey:
I might try something too because I have a screen shot on my confirmation page that says "Delivery date: 5/23-5/24." Since it doesn't look like the online orders will be arriving until next week, I am kinda pissed.
[Sprint HTC EVO 4G LTE] durandetto:
If they don't activate it you don't get the $50 gift card for activating through best buy.

Sent from my EVO LTE!!
[Sprint HTC EVO 4G LTE] pitch007:
No calls, no emails. I am beginning to feel like this is a conspiracy. What have I done to offend Best Buy #220?
[Sprint HTC EVO 4G LTE] sslbaron:
I just turned in my Photon with CM9 installed, and they didn't even notice (or care). They pulled off the battery to be sure that the water damage indicators weren't tripped and read off the numbers in the battery compartment, made sure that the phone booted, and did a quick visual of the phone.

You should be fine. :cool:

Edit: It was funny because when they rebooted the phone I was like "oh, no" because the "UNLOCKED" was very noticable in the upper corner of the screen and the sales rep was looking a little funny at it, but she didn't say anything. :o
[Sprint HTC EVO 4G LTE] elosoya:
do i NEED to get the email from best buy to get my $50 preorder gift card?

Best Buy Alamo Ranch in San Antonio received their shipment of phones yesterday but keeps telling me that I need to wait for the email from Best Buy stating that my phone is ready to be picked up in order to get the $50 off for pre-ordering. Is this the normal procedure? They said that if i get the phone before the email is sent to me, i will not get that discount...

How did it go for everyone else? did everyone wait for their email before picking up their EVO?
[Sprint HTC EVO 4G LTE] shook187:
Bull crap.
[Sprint HTC EVO 4G LTE] butterbuns:
I got a email and phone call while I was at work, so I got it before I picked it up.
[Sprint HTC EVO 4G LTE] 2k4mach:
wtf they have them?

ill be there in an hour and damnit im walking out with my damn phone.

i even went by there yesterday evening and the manager told me they havent got there shipment.
[Sprint HTC EVO 4G LTE] verbhertz:
I picked up 4 evos last night for $50 a pop. Problem is, they fooled around with my epic for some reason and now my data is broken. Going to Odin to stock and pray that fixes it!
[Sprint HTC EVO 4G LTE] elosoya:
Yea.. have you gotten an email from BB yet?
[Sprint HTC EVO 4G LTE] 2k4mach:
i havent gotten anything. this is bs.

i hope that stupid girl isnt there. worst experience ever with her, shes just plain stupid, she cant grasp basic questions like when there here do i have to wait for the email or can i just walk in and get my phone once you guys have them. her response "well we dont have the phones so no"
[Sprint HTC EVO 4G LTE] limeaid:
Is this true for online orders? I was under the impression we could just call sprint after receiving our phones
[Sprint HTC EVO 4G LTE] Skullmonkey:
I am wondering if I get my phone from UPS (When BB decides to FINALLY ship the damn thing) if I wait a few days to activate it and let BB do it if they would give us the gift card... Right now I am planning to wait to get the $50 gift card for pre ordering then going to BB and get a case and screen protector. If I can get that extra $50, who knows what else I can buy ^^
[Sprint HTC EVO 4G LTE] ExodusNirvana:
The people at my Best Buy were clueless as was management so I did'nt get mine yesterday.

For some reason the phone wouldn't register in the system unless they activated it and they couldn't activate it until they sell it to me and they could'nt sell it to me because it was'nt in the system.

Ridiculous....I'm gonna go back this afternoon hopefully I get my phone :rolleyes:
[Sprint HTC EVO 4G LTE] cbond007:
I preordered mine a couple of weeks ago. My BB is still saying they are in customs. WTF are they talking about!!!!???
[Sprint HTC EVO 4G LTE] Skullmonkey:
Has any online order people gotten anything past "Order in process of being fulfilled"?
[Sprint HTC EVO 4G LTE] butterbuns:
we need to bust some balls at BB cause now sprint is sending out free cases as a thank you and sorry for the delay.. come on best buy step up lol!
[Sprint HTC EVO 4G LTE] I Slap Fat Kids:
Mine says "1 item(s) shipped via STANDARD on 05/24/12 via [tracking number]."

However, at my "View Orders" screen, its status is listed as "Completed."

Yes.
[Sprint HTC EVO 4G LTE] mmmdieselfumes:
Yeah dudes, that one blows. The one @ 281 & 1604 is much better (though they're still not as good as some of the other people's stores are, ie only know what the poster in the store says). Was supposed to have mine from that BB yesterday (they got 68 units, or somewhere in that vicinity), but they weren't done "processing" it, so they only had the 1st 20 done at 6pm.

But I just got my email from them, so I'm going to pick mine up at lunch.
[Sprint HTC EVO 4G LTE] 2k4mach:
i would go there but i hate that 281/1604 clusterf*ck lol.
[Sprint HTC EVO 4G LTE] th3b055:
I preordered mine yesterday at the Alamo Ranch BB around 1pm and just got confirmation email that my phone ready for pick up!
[Sprint HTC EVO 4G LTE] blues2009:
Wow your lucky! I preordered yesterday at that time also and I just called my bb in jersey city and they told me I had 55 people ahead of me. Yikes!!!
[Sprint HTC EVO 4G LTE] Robbzilla:
Just got off the phone with Best Buy:

I'll preface this with saying that I always take what any sales tech/customer service person tells me with a grain of salt.

That being said, she didn't engender hope.

According to her, I should get a shipping label generated by next Tuesday, and hopefully will see my phone by next Thursday or Friday.

Of course, I expressed my dissatisfaction that the people who Pre-Ordered in Store were already receiving their phones, while those of us who Pre-Ordered for shipping to home weren't. She was about as helpful as a ball of wax in my ear, and about as annoying, but I kept my cool.

Now for the fun part... I'm figuring that there's probably not a quicker way to get this phone at this point, but I'm definitely going to look into alternatives, and Best Buy can smooch it, if I can come up with one. :mad:

Edit: Just got an email with a tracking number... Guess I'll likely get my phone on Tuesday...
[Sprint HTC EVO 4G LTE] OMJ:
yep, they let me use the free GC towards the purchase....$164 out the door :D
[Sprint HTC EVO 4G LTE] .Gibson.:
For online pre orders that do not have a tracking number and haven't received any emails or phone calls, make sure you call them right now. There is a problem with pre activation through Sprint and BestBuy thinks it is funny to just hold the phones at the warehouse and watch you nerd rage. I called them and the phone call lasted over an hour. All they needed was my social and other basic information and now they can ship it.

<Rant>

I may be just angry about this entire thing, but she said this problem is happening to almost everyone. .....OK, so if they know about the problem why can't they send out a mass email or make some phone calls. No, they want to sit on the phones and laugh at you. :-). I actually enjoyed all the people going all emo over the phone. I laughed at you. Now I am one of you. I will never buy anything from BestBuy again! </End Rant>
[Sprint HTC EVO 4G LTE] MJStephens:
I got a call and an email around the same exact time yesterday. The email said it was ready to pick up and the call said they the email was false and they had no idea when they would be getting them because they were held up in customs. So after reading this thread last night I went to BB this morning when they opened and said I had gotten an email that said my pre-order was ready for pickup. He asked if I also got a call and I said no. He looked around a bit and told me that the phones were there but he wasn't for sure if they were supposed to sell them yet. Luckily he got the green light and I was sent away with my new Evo (with my $50 discount). Now I'm just waiting for her to charge up, I'm going to install my screen protector and give her a whirl. :D
[Sprint HTC EVO 4G LTE] 2k4mach:
I'm at Alamo ranch getting mine right now lol
[Sprint HTC EVO 4G LTE] njfoses:
So the bb mobile manager called me today. He seems like a nice guy and is going to do everything he can to help. He is not sure where the ball was dropped but basically my phone doesnt seem to have been ordered. He is looking into getting one shipped from another store or ensuring when the next shipment comes in he will hold one. Needless to say im still not happy but at least i seem to have a competent employee now willing to help as he gave me his personal cell # to contact him.
[Sprint HTC EVO 4G LTE] mmmdieselfumes:
On my way now, excited!
[Sprint HTC EVO 4G LTE] Ep3n3wp:
You both suck!!!! Jk...

I pre ordered mine Wednesday and I'm stuck waiting cause I was 13 on the list and they only got 12 in...

I'm hoping they get more today!!!!
[Sprint HTC EVO 4G LTE] blonde76504:
i am SOOOO aggravated!! i pre-ordered one at our temple texas BB, all surrounding areas have recieved their phones, but temple is still telling me that they are not available. :mad:

i have called the 1-877 # for BB mobile, and no ones has no clue. there is NO WAY that someone doesnt have a trackin # for these phones. could i call the BB warehouse in Flower Mound, TX??
[Sprint HTC EVO 4G LTE] njfoses:
So i have to go to the store and preorder again as the original rep did not process the pre-order correctly. Apparently he did not even pick the right device! What a disaster, and you can bet i will get some type of deal on top for the aggravation. Who knows when i will actually get the device now! :mad:
[Sprint HTC EVO 4G LTE] 2k4mach:
There cabinet is stocked full of them here lol
[Sprint HTC EVO 4G LTE] skw5115:
I keep reading this but correct me if I am wrong...my question is can I preorder from best buy without paying the full amount until I pick my device up?
[Sprint HTC EVO 4G LTE] mwbarb:
Has anyone had issues getting Sprint to bump up their upgrade date early in order to be able to pick-up their phone from Best Buy? Best Buy emailed me that my phone is in but I'm technically not due for an upgrade until June 1. I've tried speaking to two customer service reps at Sprint and both have denied me an early upgrade even though we're literally 7 days away from my official upgrade date. They said that the only way they could have accelerated the upgrade date was if I had purchased the phone through Sprint's sales reps and not through Best Buy. This is so frustrating! I want to pick up my phone today.
[Sprint HTC EVO 4G LTE] pitch007:
Finally!!

I got the call and email within minutes of each other. I can't make it over there until 3:30, but I called and made sure they had one with my name on it. :D
[Sprint HTC EVO 4G LTE] Skullmonkey:
I just called about my online order. The person I had was very knowledgeable about the events that have been going on and said that my order should be out today. Apparently, something was wrong with my order and they were able to fix it. Not sure exactly what was wrong.
[Sprint HTC EVO 4G LTE] Riff76:
Call Sprint, get an agent and then immediately ask for Retentions. They have the power to override the upgrade date, not the first line people. You will have to pay an early upgrade fee, mine was $115, I got the 3D on launch day last year.
[Sprint HTC EVO 4G LTE] Beherrschen:
Keep calling and when they tell you no just ask to escalate the issue. My understanding is that they track the number of times you call about an issue to decide how likely you will be to cancel service because of it.

I called 3 times and on the last call kept asking to escalate. The 4th person I spoke to finally told me yes. I then ordered from Best Buy (of course this was before the initial launch date and I am being told by my local Best Buy that they do not have my pre order yet... they have other people's pre orders... just not mine... did I mention I ordered before the initial launch date?)

---------- Post added at 01:29 PM ---------- Previous post was at 01:27 PM ----------

I was able to get the early upgrade via the method I described above (without asking for Retentions) and didn't have to pay a fee.
[Sprint HTC EVO 4G LTE] Riff76:
Yeah the early upgrade is only available in certain areas in the country. Mine (Los Angeles) it was not available so I had to go through retentions. It could be the reason why the guy who asked was having trouble
[Sprint HTC EVO 4G LTE] Meanee:
I was told the same thing that NY does not have early upgrade buyout program. Called Retentions, they took down my info, promised a call back. 30 minutes later, he calls me back, telling me that I am good to go.

I got pretty tired checking all local Best Buys for the phone. I just said Screw It and preordered it. Might as well get the $50 bonus that BB is promising.
[Sprint HTC EVO 4G LTE] Beherrschen:
Wasn't aware of that. They told me many times that it was not possible to get the early upgrade any more. I am in Tampa, FL.
[Sprint HTC EVO 4G LTE] nuked4ever:
I keep calling my Best Buy and they're still just "on order". The mobile guy checked stores in the area, and he said it seems like only half of them have inventory. It's greatly upsetting to hear about people who preordered just a couple days ago already getting their phone when I did mine back on the first day.

The store I preordered from only had 5 preorders initially, so mayhaps orders are going out based on size of the store? :confused:
[Sprint HTC EVO 4G LTE] sslbaron:
Check out this sweet deal:

$50 - Pre-order GC

$50 - Phone Freedom GC

$280 - Buy Back of my Photon

--------

$380 off my new EVO LTE at BB.

They paid me $129.78 to walk out the door with my new EVO LTE!!! :eek:

I think this was a sweet deal :D:D:D
[Sprint HTC EVO 4G LTE] limeaid:
Online order update. Just received an email 10 minutes ago that my order shipped. I'm guessing I won't get it until Tuesday, which is pretty annoying
[Sprint HTC EVO 4G LTE] purock:
Good question. Anybody?

If I go into Best Buy at 3pm and ask to be on the preorder list, do I have to pay the money right now or when the phone comes in?

I only ask because I don't want Amazon & best Buy to charge my card at the same time.
[Sprint HTC EVO 4G LTE] sslbaron:
When I pre-ordered, I did not have to give them any money. The just verified my upgrade status and asked for my phone number and email address. It may be different now that the phones are at the stores, but I don't see why it would be. Just my $.02

Edit: This response was for skw5115 also. I guess multi-quote doesn't want to coorperate. lol
[Sprint HTC EVO 4G LTE] tmuka:
When I picked up my in-store preorder'd EVOlte at BB yesterday they didn't know how I was supposed to get the $50 gift card that they previously told me I could use to pay for my phone. Anybody else get the $50 preorder gift card in store when you picked it up?

(I don't want to get into the whole story of how they messed up the whole activation process by activating my phone on my wife's line while I was there for 2 hours waiting...)

edit: hmm, looks like the bb web site says the "gift card code" will be emailed within 1-2 business days of the ship date.

"Pre-order the HTC EVO 4G LTE and get a $50 Best Buy gift card when you activate the phone.*" "*Requires a 2-year agreement with Sprint and activation through Best Buy. Gift card code will be e-mailed within 1-2 business days of phone ship date. Limited 4G LTE availability in select markets." i don't know what they consider the ship date for a phone i bought in person at the store... guess i'll have to take the code in to customer service to have my price adjusted when i get the card.
[Sprint HTC EVO 4G LTE] Beherrschen:
I feel your pain. My store told me that they didn't get enough to give me one yet. I didn't order on the first day but i did order before the initial release date. Sucks.
[Sprint HTC EVO 4G LTE] nuked4ever:
Just got the call. My phone is in! :D

Brier Creek, Raleigh, NC