yashsingh1/xdaforums huggingface dataset:
[HTC One X] BarryH_GEG:
Asus did this when they released the Prime; the first of their devices with a locked bootloader. HTC's simply following them. Warranty and statutory rights vary by country but in the U.S. when you voluntarily agree to terms and conditions that supersede any previous terms you're waiving any previous rights. And it's perfectly legal. I agree these are stupid policies and that unrelated h/w issues should be covered. But unlocking the bootloader isn't necessary to receive all of what you paid for when you purchased the device. Because unlocking the bootloader is optional and not necessary to use the features of the device as it was originally sold, by you being informed you're voiding all or part of your warranty and choosing to unlock it anyway the manufacturers off the hook legally. Lawyers looked in to the when Asus first implemented the policy and there's no legal way around it. At least in the U.S.
[HTC One X] danlat1415:
All you need to do is kick up a fuss, and threaten legal action against HTC - they will then repair or replace your device.

Rooting/Bootlocking a phone was deemed legal and there is international court cases that have set a presedent for this. After the point of sale, the device is your legal property which you can do whatever you like (currently not the case with games consoles).

It is in breach of your rights for a manufacturer to refuse a warranty for something that you are legally doing to your own property, if the issue you are claiming under the warranty was not caused by you, but by a manufacturing problem.

Manufacturers are required by law in most countries to supply a warranty for a specific period of time which is deemed reasonable for the item to be free from fault. In the UK, it's 12 months, but some manufacturers offer 2 years.

People should really know their rights, and stand your ground if HTC or anyone else tried to tell you differently.
[HTC One X] BarryH_GEG:
Link?
[HTC One X] headart:
For anyone in Australia

I was talking to the Australian Competition and Consumer Commission (ACCC) the other day about this and they said, despite what HTC (and ASUS) state, for devices purchased in Australia, your warranty will still cover hardware faults after unlocking and will be enforced by the ACCC if need be.

I am just waiting for a written copy of my conversation from the ACCC and will upload it when i receive it.
[HTC One X] AdamLange:
The same in Poland, you can unlock it. All H/W aspect will still be covered.
[HTC One X] headart:
Maybe we should let some of the people in the HOX S-OFF forum know their hardware will still be covered if they dev unlock.

It might stop some of the bickering. :laugh:
[HTC One X] Tony Tan:
HTC should face the consequences.

Exactly. HTC should face the consequences.
[HTC One X] pokosik:
yes it's true. when i got my device from warranty they wrote that only hardware faults can be repaired under warranty because bootloader is unlocked. shame that after 4days I send it again because my screen was moving when i press it.
[HTC One X] BiDuSoft:
Having read so many horrible story about HTC warranty services, I highly doubt if having warranty makes such a difference or not.
[HTC One X] toonhead85:
I think this is a very good conversation. But Im not exactly sure where I stand.

On the one hand we are all dealing with an Open Source OS, where one person can take the work of another and tweak it re-compile it and call it their own (I know its more involved and the good ones will give credit where its due). Nothing is truly "illegal" here.

But on the other hand, your asking HTC to be responsible for every Joe-ROM compiler.... and lets face it, there are a lot of people out there who don't know what they are doing but put stuff on the net for others to flash, which causes problems. I guess what Im trying to say is, software "COULD" cause hardware issues, and I think HTC is just trying to cover their bases so they dont lose large sums of money fixing user caused hardware problems.

Does this mean I like how HTC is doing things? NO!!! I want them to be as transparent as possible. If I use HTCDev to Unlock my phone, I want to know - YES or NO - will I void my warranty. this "MAY" crap has to go.

But when all things are said and done, I hate to see that so many people are taking this "issue" to such extremes and saying they wont buy another HTC phone. My first Android phone was a Nexus S, Samsung did a horrible job with that phone... It never got updates unless I flashed them myself, the build quality was like a Preschool Play toy (plastic feel and durability) and I am glad to be rid of it. The International One X is a landmark phone - Tegra3, Beautiful display and Camera, you really cant expect a flawless phone out of the gate... though it would be nice to have it a little more refined?

just my 2 cents.
[HTC One X] AmgAdly:
HTC is Just a HARDWARE manufacturer

I can't imagine that I spent more than an hour to read your posts. Very interesting argument.

I am an HTC fan who moved through I-mates that was holding "HTC" logos in their boot screens and passing by multiple HTC models and finally with HTC one X, but I will not defend HTC this time.

HTC are suffering from feeling high on their customers who have always supported them by buying their products. Sometimes we were sacrificing things like battery life and just hoping they will improve in the future.

Let us separate Hardware from Software and define the rule of HTC. The hardware is supposed to run by any system installed as long as it is handled by the proper drivers, while the software is made for multiple hardware devices.

HTC is supposed to be a hardware manufacturer and should not play any rule in the operating system except for giving the proper drivers for their hardware. If they develop software to enhance their device like “HTC Sense”, we say thanks. But to force the user to use a specific operating system [ROM] that is only released from their side is against any user right of choice. Locking the bootloader for the sake of protecting the hardware is not an acceptable excuse as we all know that there are multiple ways to protect the hardware either through hardware protection system like a temperature sensor for the CPU or even by putting some software security system like “S-ON” ONLY.

Changing the software system [ROM], upgrading, or even creating a custom ROM is not supposed to be limited or even monitored by HTC (HTCdev). Users who choose ANDROID choose the freedom of open source.

If HTC doesn’t understand why we buy ANDROID phones, then we should find another manufacturer who understands the ANDROID customer mentality better.

I think we should submit a petition too HTC to let ANDROID customers get their freedom.
[HTC One X] BarryH_GEG:
Like Google's h/w division? The reference to "a way to unlock the bootloader" and "more details to come" in the second tweet sounds suspiciously like HTCdev and probably with the same consequences. You want S-OFF on the EU Razr? No problem. Buy the "developer" edition which offers no warranty of any kind.

Or what about the carriers now playing a role in locking bootloaders? You want an unlocked SGS3 on Verizon? No problem. Buy the "developers" edition and pay the full offering price with no subsidy ($600 vs. $200), give up any Verizon support, and place your warranty at risk. Now that the precedent has been set I can easily see other large carrier's following Verizon's lead to limit their support liability.

http://thedroidguy.com/2012/07/veri...developers-edition-with-unlocked-bootloaders/

Or Asus doing the same thing as HTC; shipping their devices with locked bootloaders and asking you to accept the 100% voiding of your warranty to unlock them. Coincidently, HTC adopted their less lenient all-or-nothing policy after Asus' successfully introduced theirs starting with the Prime.

http://androidcommunity.com/asus-transformer-pad-tf300-gets-bootloader-unlock-tool-20120522/

It certainly seems like fewer and fewer manufacturers are making it easy to unlock their devices and maintain your warranty. And if those with new "enthusiast" unfriendly policies are successful there's no reason the rest won't follow. Keep in mind too that these policies affect probably 5% of people buying Android devices; 95% don't know what a bootloader is. Like it or not it seem the future is very much going toward a "you play, you pay" model.

I posted this in another thread but it applies here...
[HTC One X] michael_or:
Australia

Any news on this mate?

Iv been wanting to rid my phone of Optus bloat for months now. Was waiting for S-OFF, dont think I can hold out much longer :eek:

Would love to see something from the ACCC before I commit to HTCdev.

Cheers.
[HTC One X] chriswaldeck:
Warranty

How can one use an Android phone without beeing rooted? Rather pay insurance on your phone than to worry about the waranty.
[HTC One X] headart:
No news sorry. Although, they were pretty adamant that HTC would still have to cover the hardware aspect.

I went ahead and unlocked my phone anyway and i have to say it is soooo much better.

I'll post back here as soon as i get a response.
[HTC One X] Feregorn:
Here in Greece the service company responsible for HTC devices, has been reported by various HOX users as accepting their phones for hardware problems even after they unlocked the bootloader.
[HTC One X] leppie:
TLDR the whole thread.

Has anyone had their warranty voided based on an unlocked bootloader due to a real physical defect?
[HTC One X] benno4403:
I called HTC Today and told them about my screen flickering issue (I don't know if it is really a hardware issue but the phone is just 4 days old! anyone has suggestions on how I might fix the backlight screen flickering/fluctuation?)

They asked me about my details for picking up the phone and told me that they saw a ticket of me having unlocked the bootloader at htc dev..

They said they would not repair ANYTHING under warranty.. I stated that if it is a HW issue it's the screen and has nothing to do with the bootloader or ROM.. the answer was: if it's a hardware issue it will probably cost you more then 230 euros.. :crying:
[HTC One X] stuart0001:
Warranty issues aside, have you checked for a software update as this does fix the flickering for many
[HTC One X] benno4403:
I am using ARHD 9.3.1 which as far as I know is based on the latest firmware/updates..

Are there any other options that I could try?
[HTC One X] KrisPerry:
Insure it
[HTC One X] lawrence750:
their own warranty wording says that it only voids it if its caused by unlocking the bootloader. which it isn't so go back to them and quote their warranty word for word, until they accept the facts and agree to repair it for free. DO NOT accept no for an answer. If the person you are talking to isn't helpful, then either persist with them (and I mean don't give up) to escalate the call there and then. Or just call back again and again and again until they get sick of you and actually do something about it.

Don't believe the crap they feed people saying that they will get somebody to call back, because they simply never ever ever call back.

point them to the screen flicker thread. but seriously, i know it'll wind you up, but don't let them win this. why should they have the right to rip off innocent customers?
[HTC One X] yogi7777:
hehe, nice information... thanks:)
[HTC One X] DrZoS:
And now I hate myself for unlocking my HOX.

Gruß Kevin,

Gesendet von meinem HTC One X // viperX 2.0.1 || Stock Kernel \\ via Tapatalk 2
[HTC One X] benno4403:
I really don't think this would help.. they are really persistent! I might give it a try though if nothing software related can help me out here
[HTC One X] giovannim400:
Hi, it can be software relat

ed. Just flash another ROM.
[HTC One X] f4flake:
Just tell them how you are actually protected in respect of your warranty under European Law and that they'd better get their **** together real quick and either prove that the problem is software related or mend the phone in line with all European warranty regulations.

They're simply trying it on. They have no grounds to do so.
[HTC One X] oliseo:
Well HTC give a two year warranty, which is longer than the Consumer law gives you.

Consumer law generally gives you the first 6 months, no quibbles, after that, it's up to you to prove there was an issue.

So actually, it this instance, it does matter what HTC says.

Especially if you have modified the product outside in such a way.

If I took my TV apart and made some changes, do you think the manufacturer is liable for any damage that occurs AFTER I have done this?

I'm sorry to tell you, but the judge will not come down on your side on this if you have modified your phone.

It's really up to HTC if you root your phone if they repair it or not.

Even more so outside of the first 6 months.
[HTC One X] Silverazzo:
Consumer Law in European union is 2 years

Inviato dal mio HTC One X con Tapatalk 2
[HTC One X] Brds7t7:
What happens if you have a phone through a network provider and not a bought one? I am with Orange UK and my phone is covered with Orange insurance?

Would it still be replaced with an unlocked bootloader or would Orange say "No Way"?
[HTC One X] narcoustic:
As far as I'm concerned HTC can wave good bye to my hard earned cash forever. I will never buy another HTC handset and I'm sure a lot of others here at xda feel the same.

I don't have an issue with them protecting their backs with warranty and bootloader but I really don't understand why they exert so much time and effort in behaving like Apple and completely locking the system down. The proportion of people actually rooting their devices is so minimal I would imagine it's hardly worth the effort.

If htc spent more time designing and manufacturing a decent fully functional phone rather than making it impossibleto s-off then iI wouldn't of had to root just to remedy the ridiculous launcher reboots, inexplicable screen flickering and woeful battery life.

My HOX feels almost like it should now that I'm running an asop jelly bean build. Samsung spend more time making the phone work and clearly don't consider this whole rooting debate to be much of a dilemma. They never lock their bootloaders... And Look how it affects their sales: it doesn't.
[HTC One X] schwenn:
Yes it is.. but with lots of fallbacks after 6 months, so it is basically 6 months
[HTC One X] The-Last-Hylian:
I may be wrong with this as I've only skimmed the thread but;

If I unlock my bootloader and then had a Hardware fault which was nothing to do with the unlocked bootloader then HTC will honor the warranty but if it was a software issue due to me being thick and flashing something wrongly or something along those lines then HTC will not honor the warranty?
[HTC One X] f4flake:
I'm with Orange UK, after my initial conversation with HTC regarding warranty I sought and received reassurance that warranty conditions would be unchanged in respect of either an unlocked bootloader or custom software.
[HTC One X] f4flake:
Modifications would still have to be shown by the provider to have caused any issues that result in a claim under warranty.

The analogies you're drawing are inappropriate. For example if I installed linux on my laptop and the DVD drive failed I would still expect it to be replaced under warranty or have the warrantor provide some evidence that my actions have led to its failure.

It's not up to HTC if they repair your phone after you have unlocked the bootloader,

Essentially your entire advice is errant.
[HTC One X] Brds7t7:
And what happens if it accidentally comes into contact with an extremely large, high-powered magnet? :D
[HTC One X] f4flake:
Then I imagine I would sue the magnet owners for insufficient warning signs. Dur. :p
[HTC One X] Brds7t7:
:D
[HTC One X] thekillingroad:
Hey everyone,

I'm sorry if the thread has moved along and the bootloader unlocking issues are out-of-date but I just read the first messages and wanted to write about my own experience with my current HTC HD2.

Short brief first.

I live in Turkey, and that is important because unless you go to court, many many companies can just ignore the consumer laws and the idea of "open source", ownership etc are not mature in here yet.

The service point is K.V.K (this information is for Turkish users only I think :) ) as HTC does not have a subsdiary in Turkey.

One additional information, as it might effect the behaviour of the service company, I was a member of Turkcell Platinum, an (so said) exclusivity club of the service provider Turkcell. I called em, a guy came up with a spare phone (a Samsung Galaxy.. No S's.. just the poor Galaxy) took my phone and brought it back.

What happened is, I've been using my HD2 with Android for about 1,5 years (1 year I think at the time of incident) and it just suddenly became unfriendly with my USB cables. It was only charging but the computers won't recognize it as a device or SD mass memory. (I may have also opened a thread about it on XDA :p)

What I did was, locate my recovery SD card which as the official ROM in it, just made it install the official WinMO ROM (and the bootloader as well ofcourse) with the original SPL.

Shortly, they didn't ask or tell anything about it, just replaced the motherboard and sent it back to me, under warranty.

I don't know if this story applies to a different case with HOX and Android but, I thought it can be just useful information to anyone out there.

Though I don't wanna encourage anyone to any act which can end up it losing their warranty.

Cheers.
[HTC One X] headart:
ACCC Written Response

Hi Everyone,

I got in contact with the Australian Competition and Consumer Commission (ACCC) earlier in the year in regards to HTC and ASUS voiding the warranty if we unlock the bootloader and they had this to say:

So basically HTC and ASUS are allowed to remove the warranty. However, we are still covered by the Consumer Guarantees.

Hope this helps some people in making their decisions in regards to unlocking their device.

Cheers
[HTC One X] atrako1973:
HTC have every right to void warranty if that

A: they didn't provide the tool

B:they precisely stated that unlocking bootloader WILL VOID WARRANTY

Saying may void warranty and then act as though it was a WILL VOID WARRANTY can be challenged
[HTC One X] f4flake:
No, no no and no.

in Europe, and seemingly in Australia, regardless of their declaration you are still guaranteed certain rights under consumer law.
[HTC One X] stuart0001:
Yes, but the legal obligation may well lie with the retailer and not the manafacturer. As is the case in the UK
[HTC One X] f4flake:
Of course but if the retailer's obligation expires you still have recourse to HTC REGARDLESS of their statements.,

This thread was intended to reassure consumers that regardless of HTC's intentions to **** you in the ass for your warranty that in fact in most territories you still have recourse to certain consumer rights, and that HTC would REGARDLESS of any statements have to prove that custom software was the cause of any issue before they denied a claim under warranty.

Unfortunately due to the constant input of people who do not have even a basic understanding of consumer rights law, the thread is full of FUD.

Very irritated.
[HTC One X] numyg:
So what is your guys opinions on the warranty issue in UK? Does the consumer law allow you to still have warranty rights even though the phone is unlocked? I have bought mine from phone4u so any idea on what they would do of I went to them after 28 days of purchase with a fault? Thanks for any replies :)
[HTC One X] Andy:
Make sure you have got a fault free unit before you unlock, then go for it.

In the UK we can fall back on the sale of goods act, that puts the onus of repairing onto the retailer. So you should be fine no matter what with regards to unlocking it via HTCDev.

Just ensure you know what you are flashing before you do anything. Read & understand and you will be fine.
[HTC One X] ThatNerdGuy:
Really want to unlock. I just want to know the pros and cons.

Where did the s-off discussion thread go?
[HTC One X] f4flake:
You don't need the s-off discussion thread to know whether to unlock or not. Unlocking is done via the official HTC dev site, s yet there is no s-off solution on the horizon. You are still currently able to unlock your bootloader, install a custom recovery and a custom rom. However, it's a little trickier than with previous HTC phones.

Pro's.

The ability to run a custom rom and revcovery,

Being rooted and the apps that come with it.

Cons.

HTC might try and blag you out of your warranty

The process is a little trickier than previous, though not too bad.

You need a computer to flash the boot.img, you can't just downoad a rom and flash it from recovery.

While there's no s-off solution bricking is possible though rare.
[HTC One X] RipperNash:
This makes me mad!

If they want to completely void the warranty and make us responsible for whatever happens to the phone, then they should have given us full S-off on all the phones. Atleast we could do what we please without having to flash the boot.img everytime via a computer!
[HTC One X] 6jaipur6:
I follow the steps from here http://xdaforums.com/showthread.php?t=1859714 and my phone say now that is RELOCKED.I can now send it to warranty?
[HTC One X] m2677086:
HI, My HOX was shipped with yellow tint on the left top corner. I unlocked the bootloader at the 1st day I received the phone. After abt 2 month the tint wont go away and I asked HTC for repair. 1 day later they phoned me and claimed that since I unlocked the bootloader, and the repair would 'require a change of motherboard' thus I would have to pay $300 for that. I insisted that the problem was obviously a hardware defect but not caused by custom software. Few hours later they phoned again and claimed the repair could be done 'without touching the motherboard' and thus no fees required. And the 'repaired screen' actually suffered from flickering problem for high-medium brightness, obvious while displaying grey color, although that could be fixed with using recent stock/some other chosen kernel.

And some days ago I was back from trip and when I turned off the airplane mode, the SIM card could not be detected. This time I go again to HTC for the SIM and screen flickering problem, and few hours ago they gave me the same statement like last time, while this time it's 'the repair must require a change of motherboard and thus the fee etc etc etc' and I replied like last time. This time I wonder what s gonna happen : /. This time I am not confident that they would go easy and change another set of screen and board for me.

@f4flake

When you said someone reassured you after the 1st conversation that the warranty state would not be touched due to unlocked bootloader/ custom ROM, was it HTC 's ppl or the provider's ppl ?

Regards,

Kenneth

Update: HTC just called back and refused repairing the phone without charging me 'as they cannot be sure if the unlocked bootloader caused the sim detection error'. I think may be I need to summit a complant to the consumer council.

Regards,

Kenneth
[HTC One X] m2677086:
edited
[HTC One X] lawrence750:
that would mean they don't have proof either way of what caused the fault. in the uk, consumer law states that it is up to the seller to prove that the problem isn't caused by them. so them saying 'oh well we're not sure why it broke so we're gonna charge you' is not good enough
[HTC One X] f4flake:
It was the provider's people however...

Is exactly correct for the European union. They can suspect all they ****ing want but unless they can prove it they can swallow it.

good luck.