yashsingh1/xdaforums huggingface dataset:
[HTC One X] Nit3m4re:
The big issue is, that they drag the process out for so long when they illegitimately and incorrectly charge people for repairs when it isn't the motherboard that needs replacing that it just isn't worth doing anything. I am almost certain after reading everyones experiences that they know dragging it out is the best solution because people will most likely pay them over legal action after dragging it out over several months. Busting out Consumer Law references and quotes even in the UK doesn't seem to bother them in the slightest. It sucks and its the reason I won't unlock my bootloader because I know there's 0% chance if my phone goes south for some reason, that I won't I have to fork out a load to repair it. I love the phone, I really do, I don't like HTC's attitude though, its such an idiotic move when they are already getting annihilated by Samsung, to screw anyone who has chosen them instead.
[HTC One X] m2677086:
http://forums.androidcentral.com/ht...ootloader-means-warranty-completely-gone.html

I posted the story here and wish more ppl understand HTC s attitude. I rly doubt if the "warning sign" at the htcdev site is really valid. How can I void the warranty by acquiring root state. -_-.. And I wonder if anyone could suggest what am I to do.
[HTC One X] lawrence750:
go back to them, quoting the exact wording of the law, what law it is from, (if you're from uk i can help with this bit) and tell them that according to the law they should be repairing it for free, unless they can prove that the fault isn't caused by wear and tear or unlocking bootloader etc.

if you have a small claims court in your country, tell them that you intend to take them there if they choose not to repair for free, and then if they stick to their guns and continue to say they will charge, then actually open the case, and take em to court. (although bear in mind the law applies to who you bought the device from)

in the uk, you would almost definitely win this, if you have the device less than 6 months from purchase, and they cannot show hard evidence that it isn't a manufacturing fault, then you would win the case, and the seller would also have to pay the court costs on top of the costs of repair etc.

these people don't want to get taken to court anyway, so its unlikely it would get to that point.
[HTC One X] m2677086:
To update, I ve managed to make the SIM working again. It s hard to believe that the other well know defect, other than the yellow tint, screen flickering, and now the SIM tray design, showed its symptoms 5 months after purchase and usage. When I used a flash light to peek into the metal detecting the SIM, I see mine were much more flattened than my gf's one. And then by sticking certain small and thin paper on the back of the SIM the phone managed to detect that again.

Now that I wonder how much different is the law between UK and HK. I dun believe that they can do this simply by saying I agreed to that MAY and PART statement and then they have no responsibility. I will try my best to find the corresponding law statements for HK and make HTC do their job.

Regards,

Kenneth
[HTC One X] BenPope:
HK is pretty much buyer beware from what I can tell.

Give the nice people at 555 Nathan road a visit and see what they say.

A new sim tray (without your IMEI) is hkd40, which is surprisingly reasonable.
[HTC One X] m2677086:
I think it s the detection part on the phone but not the tray. The ppl at 555 Nathan road are not techs and they re just responsible to collect my phone, write down the faults and send to the repair center where techs would ask the assistant to call the client and told them a board must be replace (for all reported fault I experienced).

Regards,

Kenneth
[HTC One X] m2677086:
Hi ,

To update, I sent a mail to the local consumer council asking HTC either to prove the stupid problem was induced by my action of unlocking bootloader, or repairing the phone free of charge. After 1-2 months, HTC called me again, took my phone and replaced the motherboard for free. I hope HTC learns the responsibility as a company, before people complaining.

Regards,

Kenneth
[HTC One X] Brds7t7:
Wow fantastic result Kenneth!

Just goes to show a little persistence goes a long way! Glad I subscribed to this thread!

:D

Sent from my HTC One X
[HTC One X] Bossk128:
Great result.

I'll be testing it out myself as soon as I get a time I can be without my phone.

Yellow scorch mark on my screen after watching an mkv whilst on charge.
[HTC One X] XxVcVxX:
Wow, you went through all that? I just gave the phone relocked, and they just fixed it without any hassle. Your face, your fate I guess.
[HTC One X] ninjakettle:
UK

Reading all i can on this subject - great thread.

My phone is with HTC for the well documented Wifi antenna issue. A hardware fault they have admitted to on Tegra 3 models.

I sent the phone in, i had Unlocked/Relocked the bootloader. The phone was running a stock ROM and was factory reset.

They actually agree that it's a hardware fault and not software but are saying they won't fix it because by unlocking the bootloader I've voided my warranty.

Any advice? I seem to be going in circles at the moment. Anyone with a successful ticket number for same issue perhaps?
[HTC One X] xl VipeR lx:
Just read this thread. Htc.are rediculous
[HTC One X] MrT69:
I have the same trouble. My phone sometimes will not connect or just drop the call.

I will relock it and send it out for warranty.

They write on there page "it might void warranty". If they denied the replacement they will get Post via my lawer.

---------- Post added at 10:07 PM ---------- Previous post was at 09:37 PM ----------

I guess I will do the same trick as I have had it done 3 times on Sensation.

It's possible to complete brick the phone so no one is able to check if the bootloader was unlocked or is relocked again.

They have changed 3 times my Board because I was playing with S-OFF and it failed. Therefore it was required to repair it to get back the default settings. After I had S-OFF no more problems. But for this it was required to brick the device to keep warranty. That's not crazy - that's the logik of HTC.

If this will work I will post the how to do :) "Totaly brick your OneX for warranty"
[HTC One X] Mash23:
Bricking One X don't work since yhdy know from imei that bootloader has been unlocked.
[HTC One X] nitrous²:
AW: HTC Bootloader and Warranty an on-line conversation

I don't agree with that. You're the user HTC is scared of :D

Legal ways to claim your warranty rights are welcome but this doesn't seem to be legit in any way. Particularly, because you've caused the damage. This case makes your warranty invalid. Wait... wtf am I talking?... weird... nevermind o.O

Thank people as long as you can...
[HTC One X] f4flake:
If your handset was purchased in the UK then they have to prove you broke it. That being the case, they are simply trying it on as HTC will continue to do so in order to reduce costs.

It doesn't matter what they have or haven't agreed, they can either prove you broke it or fix it.

That's the UK consumer law for a device of this age. A consumer law which goes beyond the European law.

They're trying to have you on.

Another reason why I will never buy HTC again.
[HTC One X] ninjakettle:
Multiple calls, multiple emails later; finally got case escalated to head office. They've approved to fix as gesture of good will.

Said they were going to reset my phone to 'locked' too and that i should think carefully about unlocking it again as they are still standing by the fact it voids the warranty. Hope to get it back soon. It's been a bit of an ordeal
[HTC One X] BenPope:
It does void the warranty.

But UK consumer law is above and beyond the warranty.
[HTC One X] stuart0001:
The onus of proof switches to the owner after 6 months.
[HTC One X] Jak3Mac:
This made me laugh :D

I hate speaking to any customer service, especially where tech is involved.
[HTC One X] shinigamikris:
A little off topic but kind of on topic too with warranty. My GPS hasn't worked since like 2 months after getting my HOX. I had it pre ordered. Anyone with an unlocked boatloader and gps problem get it fixed on warranty???
[HTC One X] fridgie:
My hox has been sent away 3 times so far, twice with unlocked bootloader.

About to get a replacement as needs to go away again for camera not focusing, gps not working and wifi drop out. 3rd time in 2 months it needs to go back :banghead:

Haven't had any issues with warranty so far *touch wood*
[HTC One X] f4flake:
Congratulations.

It does not void the warranty in Europe or the UK. Simply saying unlocking the bootloader voids the warranty does not void the warranty.

It does, and it can become awkward, you are however still able to make a claim under warranty for up to 6 years in England, burden of proof not withstanding.

However, in the European union directive 1999/44/EC states ‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.’

This is irrespective of any burden of proof as suggested by UK law. It has also led to Apple being fined large amounts for miss-selling their own Apple Care by deceiving the purchaser that they must buy extra warranty to remain prote4cted beyond the first 6 months.
[HTC One X] iuly_vn:
In response to my previous inquiry:

"Dear Iuly Kostov,

Thank you for contacting HTC.

HTC is committed to assisting customers in unlocking bootloaders for HTC devices. Our devices have been designed with our hardware and software specifications in mind and unlocking the bootloader will change the software and may cause unexpected side effects. It is impossible for HTC to ensure the proper functioning of your device after this. Furthermore, although you will still be able to receive updates to your device via FOTA (‘firmware over the air’), we do not guarantee that updating your device via FOTA will not render your device unusable. We strongly suggest that you do not unlock the bootloader unless you are confident that you understand the risk involved. This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty, then you may refer to the following website, where we have provided the unlocking instructions:

http://www.htcdev.com/bootloader/

Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unblocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.

For further details, please go to http://www.htcdev.com/bootloader/

Thank you for using HTC products."

--------------------------------------------------------------------------------------

My last request:

"2013/1/25

Dear HTC Technical Support Team,

You have not answered the my question, whether after unlocking bootloader will terminate warranty regarding hardware manufacturing defects occurring later, under the laws of the European Union, which stated that you are required to recognize a guarantee in this case.

In the European union directive 1999/44/EC states ‘A two-year guarantee applies for the sale of all consumer goods everywhere in the EU.

Please reference see bottom website which says, that you are to enter the European market, are required to comply with applicable laws and regulations in this Union. https://fsfe.org/freesoftware/legal/flashingdevices.en.html

Would you still claim otherwise and proven in court, where I would have sought rights as a consumer, causing incidents?"

Now I am waiting for an answer. :)
[HTC One X] f4flake:
hahaha

excellent work.
[HTC One X] ninjakettle:
Very interesting. They do themselves no favors making power users do this strange warranty dance. I've gotten my device back. All is well (apart from the fact using speaker phone kill mic input[possibly software]) but i'm very reluctant to unlock again now given the hassle it can produce. The natural follow on from that thinking is that the next handset i buy will be from a manufacturer who does allow unlocking and who won't hide behind it as a reason to reject hardware faults.
[HTC One X] Brds7t7:
HTC seem to be doing all they can to stop people from rooting. The locked bootloader, warranty and now removal of ruu's just add to this. I've really lost a lot of faith and respect for htc now. I've had 3 htc phones but my next one won't be a HTC phone now :(

Sent from My Calculator!
[HTC One X] Wilks3y:
Dya know what, neither will I and I have seen many others saying this.

If HTC continue throwing their weight around, and making the customers feel trapped in a corner, but not only that feeling as though its their fault is not in. If they carry on like this, their wont be a HTC in a few years to come. As the customer base will lower and lower. How many of us here, used to rant and rave about HTC and how brilliant they are.

Now I just say their arseholes and a struggle to deal with, and if it were me I wouldn't buy one. Thats called word of mouth, and if this carries on, itll get to a point where the **** like this that they put on their customers will become a well known thing and people will just decide not to buy HTC.

I definately will not be recommending or buying another HTC device for a few years to come atleast....

Thats my crystal ball reading for you :)
[HTC One X] iuly_vn:
---------------------------------------------------------------------------------

and answer:

Dear Iuly Kostov,

Kindly be informed that I have send your request to a higher level because We as a technical support cannot confirm exactly. As soon as we receive any feedback, I will contact you back with a confirmation.

Thank you for the understanding!

Sincerely,

Suzi

HTC

---------------------------------------------------------------------------------

My last request:

Ok. I will waiting for your answer and be patient, because I still like the company HTC

---------------------------------------------------------------------------------

I'll keep pestering them. :laugh:
[HTC One X] f4flake:
I'm intrigued. Perhaps they've seen how much Apple were recently fined for mis-selling extended warranty protection.
[HTC One X] cuzzo94:
I totally agree with you. I had a p3300, an hd2 and than a one x, and i don't think that the next phone will be an htc, they are loosing really a lot of costumers this way...
[HTC One X] myself11:
For HTC, enthusiasts like us are a small portion of the sales. They want to be the Apple of Android. And they will fail. It's sad, but true.
[HTC One X] iuly_vn:
Today from HTC:

"Dear Iuly Kostov,

Dear Sir, your case has been escalated and we are currently waiting for resolution from our HQ and engineers. As you can presume this will take some time as we need to investigate your case. Bear in mind that we as technical support don’t have any influence in your case regarding the time and outcome or resolution in your case. We are working hard to resolve your issue to your satisfaction and we will contact you as soon as we have any news. Thank you for your understanding.

Sincerely,

Suzi

HTC"

---------------------------------------------------------------------------------

My last request:

Thanks for keeping me informed. I understand the difficulties you have because they are of a legal nature and in accordance with the provisions of EU trade and that they should be carefully considered by your team HQ and I will patiently wait for your answer.

Iuly Kostov.

---------------------------------------------------------------------------------

I think this time they are severely hampered, by the fact that they want to consult with their lawyer.

With interest I would expect their official statement. ;)
[HTC One X] f4flake:
Fantastic work. It's certainly set them buzzing.
[HTC One X] iuly_vn:
Thanks. There is not forgiveness for them. :)
[HTC One X] magiccooupons:
Locked bootloader from HTC Repair?

Not sure if this is the right place to post this, but I was scouring xda for warranty forums about the HOX and decided to post it in anyway, just to give it a go. I had relocked the bootloader and done all sorts of things, finally flashing this in recovery, an CWM image for stock Jelly Bean from this download (can't manage to find the forum post at the moment, guess my history isn't as useful as i thought)

https://www.dropbox.com/s/8gqfduy0jilyxbk/2012-10-29.07.35.43.rar?m

Now last time I checked before I sent it off to repair it was relocked with s-on, now I receive it back, with the latest version of JB, 3.16.110.4 software version and a LOCKED bootloader with S-ON, HBOOT version 1.39.0000...

What's going on here? I thought you couldn't go back from re-locked to locked?
[HTC One X] ninjakettle:
Yup, they can return it to a 'Locked' state. This was done with mine too.
[HTC One X] magiccooupons:
But no one has any idea how they do it?
[HTC One X] cjm1979:
They make the phone so they have the capabilities to do what they want to it. We don't.
[HTC One X] insanimal:
Hi all,

I've got a bit of a problem with my one x and I'm now in two minds over whether to take it into my vodafone shop to try and get them to repair it, or whether to just go for something like this service that says they'll do it for £25...

Basically last time I unplugged my phone from my car dock, the small piece of plastic that shields and holds the pins in place in the usb port decided not to stay attached to the phone and instead stay stuck in the dock's connector - leaving the pins unshielded in the phone. :eek:

Obviously I don't feel comfortable trying to plug it in now, fortunately I had taken a full backup of everything just hours before (lucky!), so I've wiped data and formatted the SD but of course I can't try and put it back to stock.

Would this be something Vodafone would be able to fix themselves or would they have to send it to HTC? If they're just going to say "we can't do it unless you pay us £200 or you can have it back untouched for £25" then I may as well not go to them and just send it to someone more... rom friendly to repair.

It also slightly worries me that as the charge has now run out on the phone, they would only be able to tell it was rommed after fixing the problem - leading to the situation where they want to charge me £200 and don't give me the option of returning unrepaired...

The phone also suffers from the known issue with the One X's wifi antenna - which hasn't bothered me enough to send for repair before but if they're going in there anyway I might as well ask them to look at that too.

Does anyone have any opinions or advice on what I should do here? :confused: I'm a little unsure and feeling a little like I've lost a limb without my phone :crying:

Cheers,

Sam
[HTC One X] BenPope:
2 year warranty, send it in.
[HTC One X] f4flake:
Hey if they want to actually unlock the phone, s-off, I'd think about swallowing it, but I'd still.come back to the same argument. It's not fair handed and its not legal.

We used to overclock our computers. It resulted in a better bios, with settings that protect the hardware.
[HTC One X] JeckyllHavok:
Thats a funny argumentation, in my opinion they should clearly tell what voids the warranty and what not, for ex. if i root for using titanium and my touchscreen stops responding, is my waranty void? Or if iwant to use OpenVPN and i need to manualy add the modules..... or camera hack that basically just reduces the jpeg compression. will all of that leads to a void waranty?
[HTC One X] abc27:
There's a difference between HTC saying "You overclocked your phone and damaged it yourself" and HTC saying "This is a manufacturing defect but since you did something with the software your warranty is void".

One is perfectly legal. One is completely illegal.
[HTC One X] f4flake:
I'm sorry, but your logic and argument is entirely flawed. There is no lack of certainty here as there is in the analogy you drew. A.k.a. its bollocks.
[HTC One X] JeckyllHavok:
and by the way, if tegra gets too hot it will automatically shut down to avoid damages
[HTC One X] supendal:
If just unlocking the bootloader costs entirely voiding our warranty, they should give us real s-off. That would compensate with completely voiding warranty.
[HTC One X] niels-cil:
Got the same answer from the Dutch HTC support, they say it will void all my warrenty.
[HTC One X] tkolev:
How can they know if you have just used titanium backup or overclocked the phone, which heated the screen (everything is so crammed inside that it's easy to happen) and caused damage? You can't tell which way the train went by just looking at the railroad ;)
[HTC One X] Andy:
I understand both sides of the argument here. But I side with HTC.

If you agreed to the fact that you "may" lose your warranty, then consider your warranty gone.

Users need to know & completely understand the risks of modifying their handsets, either soft or hardware.

One hypothetical question.

Now, yes there are differences but the gist is the same.

You agreed to do something that may invalidate your warranty. Consider it gone.

FYI. I have unlocked my handset through HTCDev. And the 32" LCD TV was my mums, I was 14.
[HTC One X] tkolev:
Can't argue with that. I can only speculate that by having s-off, you can erase all evidence of the phone ever being unlocked.
[HTC One X] tkolev:
Damage to what? Temperature that's "too hot" for the CPU can be fatal for something else that's too close to it.
[HTC One X] supendal:
Yes, but since the s-off procedure will be performed over HTC-dev, they will know you did it even if you go back to s-on. We can erase evidence from our devices but not from HTC servers.
[HTC One X] JeckyllHavok:
In my opinion thats a problem of the manufacturer HTC and NVIDIA both stated that Tegra shuts down at 80 degrees celsius and that the rest of the components can handle that temperature, as for example flakes yellow spot issue, it definitly a production failure, that happens when the glue didn't cool out enough after optical lamination process
[HTC One X] mathrania:
The statement would better suit when said "If you fall off a 10 floor building you WILL die"....

And yes, then hTC should say "you WILL void your warranty" instead of "you may" as stated on HTCdev.com
[HTC One X] f4flake:
Another poor argument. I bought a laptop, upgraded my os to something else. Is my warranty void? Then I decided to take the main board out and snapped a capacitor off.

So which analogy is actually closer to unlocking a bootloader?

I'm going back to my provider tomorrow to explore returningthe handset because of the changes in terms of ownership that I should have been informed of at the point of sale.
[HTC One X] chrisjcks:
No warranty should be void by just unlocking or rooting your phone.

But I get the feeling it would be... Hmm.

Warranty should only be voided if its proven to be damaged by anything custom.

If the CPU dies, or GPU, or charging port, or battery etc, HTC should not be allowed to charge for repairs when under warranty, REGARDLESS of an unlocked bootloader or not - this clearly isn't the cause of the fault.
[HTC One X] Andy:
However you perceive the situation to be.

If you used HTCDev, you agreed that you "may" lose your warranty. HTC have now confirmed that that you will lose it, as per the transcript you posted above.

All ambiguity has been removed. If you used HTCDev, your warranty is gone.