[HTC One X] BarryH_GEG:
Like every other issue thread on this forum, there are multiples going at the same time. This is from the other thread...

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Da: Returns [mailto:Returns@clove.co.uk]

Inviato: mercoledì 2 maggio 2012 16:59

A: xxxxx xxxxxxxx

Oggetto: RE: Clove Return (RM120410473F)

Paolo

We are contacting you concerning the HTC One X which you returned to us due to there being a yellow tint on the display. As you are aware we sent the handset to the HTC service centre as it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked and illegal software having been installed. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated.

Simply unlocking and relocking the bootloader would not have invalidated the warranty.

Due to illegal software being installed on the handset while it was in your possession HTC has issued a quotation for the replacement of the mainboard. The total of the quotation for the repair is £199.81 and we will need to charge an additional £24 for the return of the handset to your Italian address by International Signed post. This provides a total repair and return cost of £223.81.

It is possible for the handset to be returned to you without it being repaired. The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you. This means that the total to return the handset to you without it being repaired is £47.70.

Regards

Sales Team

Clove Technology

TEL: +44 (0)1202 552936

FAX: +44 (0)1202 552937

Email: sales@clove.co.uk

Website: www.clove.co.uk

http://xdaforums.com/showthread.php?t=1631466

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Assuming this is the uninformly enforced policy, unlocking your bootloader isn't what invalidates your warranty, it's flashing other ROMs.

There's two imbedded conversations going on here.

1) People's view toward HTC taking a harder line than they have previously.

2) HTC using the word "may" in T&C that everyone using HTCdev agrees to when unlocking their bootloader.

As for item one, yes, it appears HTC's taking a less friendly stance toward third party development. Asus, Motorola, and now HTC are taking the same stance. Others like Samsung and LG could maintain existing policies or move to something tougher to save on warranty repairs. Regardless, if HTC's newly declared position holds, the choice is yours as whether you continue to remain a customer.

As for item two, having nothing to do with HTC, before you accept the terms of any agreement, the burden is on you to understand the ramifications of what you're agreeing to. If you had to accept something this burdensome simply to use the phone, you could cry foul play. But unlocking the bootloader is a choice, not a need. HTC can make the agreement as one-sided as they like, your acceptance of it binds you to it. Warranty rights vary by country but accepting an undefined "may" here in the U.S. is pretty much like bending over. And a judge will focus not on what "may" should mean, but why you accepted it if it wasn't clear to you.

I'm by no means defending HTC's apparent new position, but screaming like Chinese tree monkeys isn't going to change it or invalidate agreements people entered in to on HTCdev.