yashsingh1/xdaforums huggingface dataset:
[HTC Amaze 4G] AndroidAutobot:
Thumbs down. I strongly disagree with this statement. Be careful about what you say on here. You never know who your false opinionated statements might offend. I'm not one of the monkeys you describe.

Not all sales reps are ingenuine, infact there are very few people I've ever worked with who are the way you describe. You must have gone to some really messed up stores to have that kind of impression. The whole reason I'm not working elsewhere is that the values of the retail channel are in fact of much higher quality than anywhere else I could be working.

Overall I'd say this is terrible advice. It's a daily occurrence that someone got bad information from customer care over the phone coming into a store making unrealistic demands. Passing the buck to retail without even dialing 10 digits to verify that the expectations they set can even be met before sending them away, never to personally talk to them again. You can't EVER reach the same rep over the phone twice. If you get service in a store you don't care for or something goes wrong you can take that problem straight back to the person who created it.

Accountability = reliablity. Though most reps over the phone have the same values and are totally reliable, you can't hold the ones who aren't accountable when they give you bad advice because you have a 1/1000 chance of getting the same person when you call back.
[HTC Amaze 4G] mikeschevelle:
Sales reps are only selling phones? Wow what a concept for someone who works at T-mobile. Thanks for clearing up my job description. All this time I have been selling shoes, no wonder I havent been hitting quota.

Come on man, this is the dumbest advice I have seen given. Go to a store, find a trustable rep, and deal only with them.

Or call into CC and hope you get someone who speaks english, actually knows what they are doing, and wants to help you and your unfounded *****y complaints.

You sound like the kind of customer who tries to call retentions every time you pick up the phone and threaten to cancel over EVERYTHING.
[HTC Amaze 4G] :
Idk about Monkeys... But they are usually hopeless... I will 2nd this. I've NEVER had one help me that actually knew what he was doing or what he was talking about

Sent from my...

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!) Updated Often
[HTC Amaze 4G] mikeschevelle:
All the more reason to take it face to face.

When you have the ability to hide behind a keyboard or landline, its much easier to get away with sub standard service. Someone screws up face to face, you can actually go back and talk to them
[HTC Amaze 4G] getrdy:
Sorry didn't mean to offend you im just sharing my experience.
[HTC Amaze 4G] :
I honestly think Loyalty Department does the best job. In store workers usually make little $ and have little knowledge or don't care enough about your probs. Loyalty dept ALWAYS takes care of me

Sent from my...

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!) Updated Often
[HTC Amaze 4G] Dark Nightmare:
I can actually agree with GG on them not knowing anything, lol, +1 on the loyalty department, they're awesome, bought a G2x off of Amazon that started *****, the loyalty department shipped me a replacement for free the minute I was transferred to them.
[HTC Amaze 4G] mikeschevelle:
With all due respect, think about what you just said, you bought an LG product from a third party site and then complained to the company who didnt make the phone or sell it to you?

I agree the loyalty dept is great, but come on, find the correct channels to complain to.
[HTC Amaze 4G] Dark Nightmare:
I never complained actually, I just asked about the software update that they released, they transferred me without me requesting that, the dude from the loyalty department just said he'd send me a replacement, so get your info right before jumping down my throat sir, I don't waste the time *****ing at companies for nothing, I ask politely after I simply can't find a solution MYSELF.
[HTC Amaze 4G] mikeschevelle:
Loyalty does the best job because they have the ability to do so. In store I cannot rectify problems to the level that they can, and its REALLY annoying when customers cant see that and are disrespectful to me because of that, especially when their problems are their fault. :)

Had a customer who only had the tenure of 8 MONTHS, got pissed and admittedly threw his HTC Wildfire at someone and broke it into pieces, came into my store, had no insurance on it, and rudely demanded a free One S or he was cancelling. Once he found out that wasnt happening, cussed me out, spit on my floor and left. The worst part was he came in a few days later with a One S he said loyalty gave him.

Man did I really want to F with his bill. :)

---------- Post added at 10:04 AM ---------- Previous post was at 09:58 AM ----------

Then write sentences that make a little more sense

"bought a G2x off of Amazon that started *****"

Maybe you should have wrote what you just wrote to me in your first post. Being incorrectly transferred to Loyalty is one thing, but everyone else who gets transferred there from threat to cancel.

---------- Post added at 10:05 AM ---------- Previous post was at 10:04 AM ----------

Its just REALLY annoying that customers dont get that our instore power only goes so far.

I see way to many comments online where people say "dont go into a store, they cant help you, just call and threaten to cancel"

Like I said its annoying
[HTC Amaze 4G] Dark Nightmare:
I meant the G2x started to *****, not me, lol why would I waste my time *****ing? Dude, I know what it's like being a rep, I even have a few friends working with T-Mo customer service, I ask them for solutions or info before I even bother myself calling customer service, I didn't say a single hostile thing, she just simply told me to hold she's gonna transfer me to them, why? I have no clue, maybe she was having a bad night with customers and chose to pass me on to someone that could help more easily. Threatening to end my contract is out of the question, I have no issues with T-Mo what so ever, I get great service, great customer service when I call, to be honest it's the best I've had and a bill price that I can work with, 200 bucks for 3 lines and all those add ons I have is pretty nice, compared to 200 for two basic lines on sprint and at&t, 150 for one line on verizon, screw that, I rather use my google guru skills to help solve my problem, customer service being my last resort and they've always tried their best to help, so losing my cool? Na, I respect ya'll man, only the snobby ones I'd complain about, but haven't met any so far.
[HTC Amaze 4G] :
U have to admit... Most reps u encounter are entry level and MOST don't have anywhere near your knowledge.

Just as annoying as that is to u, its just as annoying to me when I get told to do 15 scripted basic troubleshooting steps that are completely unrelated to my issue, only to be transferred to level 2 tech support 15 min later. Than level 2 doesn't know what's going on, so they open a ticket and promise a call back in 24 hrs (that never comes).

All this over a data throttle. I was throttled for 3 days longer than I was supposed to be because they were idiots. Nothing I did.

Sent from my...

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[HTC Amaze 4G] AndroidAutobot:
I'll concede that yeah, unfortunately there are some of those in the workforce that aren't very bright. Not a ton of them, but they're out there. To every store that has one or two people that don't know what they're talking about there's usually an individual such as myself around who would chime in to make sure they do the right thing =). Not saying anything about my current co workers, finding myself in the midst of true champs that don't really need my help much in the way that others have desperately relied upon in the past =).

I say because you can hold a retail employee accountable for any mistakes, keep on trying different stores and reps till you find one that works for you. Even if rep A causes an issue and rep B is the one to fix it, that'd still give rep B to rip rep A another one lol. And accountability is close to nothing anywhere BUT retail. =)
[HTC Amaze 4G] WG5516:
WOW What happened after I left here the other day?

For the record, I've had 4 experiences with Tmo. One was in store with a rep that was very helpful & explained everything in great detail. You could tell he took pride in his job. I wish I would have gone back to him to take care of the situation I was in the other day.

The second, third & fourth experiences were the day I got phone. I spoke to 2 out of the 3 reps over the phone. Neither of them knew what they were doing. I'm a customer rep & my patience started to wane. I was so frustrated, I pulled out my credit card & was ready to cancel my service completely.

Then I took my complaint to twitter and directed my issues to the official Tmobile & HTC pages. Promptly, someone from @TmobileHelp responded to me along with a random Tmo employee giving me suggestions on what to do (they all said the same thing Android Autobot suggested I do). That lead to me speaking with a guy named Donovan from the T-Force staff via email & he calmly walked me through the steps of how to keep my phone & to ghost out my other lines.

I said all that to say, you can clearly tell who takes pride in their work. Not all experiences will be the same & it really depends on who you encounter.

- Oh and this phone was totally worth the wait. I'm in love with it & so is the other person I got an Amaze for. I would like to root it (total noob) and add a camera mod & remove the bloatware - but I'm content w/ my theme I added for now.
[HTC Amaze 4G] ITALIANNYC:
For anyone interested, Amaze is FREE till the 7th on T-Mobile.com to new and existing customers. I usually call retention to get the online prices myself =].
[HTC Amaze 4G] WG5516:
See that's what got me in trouble. Yes it's free, however, you must add a line to get the phone. Want 2 new phones, you add 2 new lines of service to your acct.
[HTC Amaze 4G] ITALIANNYC:
Well of course, unless your eligible for an upgrade or a new customer.

Surprised you didnt know that out right.
[HTC Amaze 4G] :
I just talked to tmobile. Paying bill on 15th. I'm gonna use one of my upgrades and get another amaze for free as advertised and will ship it to RMS to get some good **** cooking... :D

Sent from my HTC Ruby

HTC Amaze 4g BIBLE- Google.doc Updated Often

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!)
[HTC Amaze 4G] mikeschevelle:
Your a saint
[HTC Amaze 4G] Babydollll:
Or file a complaint with the FCC if it can't be ironed out. This is Their fault, not yours.
[HTC Amaze 4G] freakboy13:
What happened to getting the gs3 .... Hmmmm?

Change yer mind did ya? :cool:

Amaze has come down in price on eBay a lot, I may pick one up myself just mess around with see if I can get it to work on att with the mod. It's still one if the best phones out there, I'm going to go as far as saying probably better than the gs3 or my hoxl.

sent from my hoXl

got a-Dev ?

www.android-dev.us
[HTC Amaze 4G] :
I have 3 lines... Wife will get one S... I'll get an amaze to donate, and keep my amaze and my other upgrade ;)

#brilliant

Although... If we can get some cm9 I may hold off on gs3

Sent from my HTC Ruby

HTC Amaze 4g BIBLE- Google.doc Updated Often

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!)
[HTC Amaze 4G] JonathanBarca10:
nice, i did that same thing to get my evo 4g like two years ago. used my dad's upgrade and i got it, and he got to keep the upgrade and got the Blackberry flip phone a month later that he wanted.

its simple and so effective.
[HTC Amaze 4G] Brandonh13:
WHO are you talking to at tmobile!!!! I have called 3 times and did the online chat twice. First time I talked to retention and they are all saying that even though me and my wife are "out of contract" we can NOT be upgraded to the amaze because it "ships from a different warehouse for new customers instead of the upgrade warehouse" We both want the amaze and wouldn't mind sticking with t-mobile since we have both had them for 7+ years, but they arent trying to help in any way it looks like to me.
[HTC Amaze 4G] jjlean:
It's not a different warehouse.
[HTC Amaze 4G] Brandonh13:
I called retention and they said no, customer service and they said no, just got off the phone with Franceso from loyalty and he said they are out of stock for upgrades. Then offered me the one S for ONLY $205, but when I called retention I told him they offered me it for $120 and he asked why I didnt take the offer and I said I didnt want to pay for a phone like that when I can get the amaze for free. Then said that they told me to add a line, drop a line, add another line and then drop the other line so we would still have 2 lines and 2 amazes even though it would cost us $70 on activation fees. He then said that he didn't think tmobile would do that and that he hasnt heard of anything like that before, but wanted to give me $10 off a new plan....
[HTC Amaze 4G] Opentang:
Glacier - I'd go with a One S. We already have CM9 Nightlies and kernel source. Phone is blazing fast and light as a feather..

I own both phones, HTC One S development is truly booming.

Sent from my HTC Ville
[HTC Amaze 4G] :
When I talked to loyalty dept the other day, they said they didn't have any more but could probably work it out with the online site to get it to me... They are completely different sales groups though... So we will see... Either way... We gotta get RMS a phone...

One S is slightly tempting... :cool:

Especially now that reviewers/adjust/diabolic Jr/revolution has left the one S for sgs3, it may be a good idea :D

Sent from my HTC Ruby

HTC Amaze 4g BIBLE- Google.doc Updated Often

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!)
[HTC Amaze 4G] freakboy13:
Hey yeah Francesco...I know that guy, he wasn't even trying

sent from my hoXl

got a-Dev ?

www.android-dev.us
[HTC Amaze 4G] Opentang:
reviewers/adjust/diabolic Jr/revolution <--- That guy, lol. What a mess...

Sent from my HTC Ville
[HTC Amaze 4G] kisoon:
I think customers expect too much from the store staff as well as T-mobile CSR over the phone. One needs to realize that in order for T-mobile to offer such a low monthy price, T-mobile can't offer high salaried staff in the store or over the phone. I am not surprise if the staff over the phone are stationed in India by now. In fact, one may probably get more knowledgefuly staff if they were indeed stationed in India. Anyway, I am thinkfully that I am able to get my service at the price I am receving. I use mostly in wifi. I paid $104 for 1000 anytime minutes and two lines with 200 MB of data. T-mobile gave me 2 Amazes & 2 SII with 2 year committment. So far, I can live with the service. And very satisified with the pricing.
[HTC Amaze 4G] Brandonh13:
Yeah so I will call all day today and see if I can get someone to actually help me. Maybe I will try talking to loyalty again and seeing if they can work out a deal with the online people like glacierguy might of done. I called all the stores around and no one has any in my area, but funny is that COSTCO has a bunch!!!! Sadly though to only upgrade to it would cost me $100 from them :/ darn my luck.
[HTC Amaze 4G] justin lamantia:
I just ordered my second one on the phone yesterday ill be receiving it tomorrow
[HTC Amaze 4G] :
Just saw that amaze only free online through today... I think loyalty just pushed me off till its no longer available :mad:

Sent from my HTC Ruby

HTC Amaze 4g BIBLE- Google.doc Updated Often

The Ultimate Guide to Everything Amaze-ing!(Amaze 4g BIBLE!)
[HTC Amaze 4G] Brandonh13:
Yeah that is why I was trying like heck yesterday. When they ran the same sale like 3 weeks ago it was suppose to be for an entire week, but after 3 days they changed it to some other phone (maybe because of the customs thing) and this time it was yesterday and today only. Maybe the customs shipments went through and now they have a lot of them?!?!?
[HTC Amaze 4G] Brandonh13:
Again just got off with loyalty and the lady tried to tell me that they are out of stock of the amaze. Then tried to tell me that everyone has different upgrades per their account, so my friend might be able to upgrade to an amaze but under my account I can't....Yeah I don't really believe that either.

SO it looks like the only route to take is to add a line to our account, drop a line, add another line with one of the old numbers and then drop the other again. It might cost us the $35 activation fee, but its what $18 or $20 for an upgrade anyways?

It might suck, but that looks like the ONLY way to get around them right now for us "old" customers
[HTC Amaze 4G] AndroidAutobot:
Not exactlym. With no offendse intended, the user placed their order online. If that's the case the website would have (or should have, the likelihood that it wasn't is probably scarce) been clear on the fact that two lines were being upgraded or in this case, that two additional lines were being added to the account. Corporations tend to take liabilities seriously enough that they have their sh-- in order.
[HTC Amaze 4G] Brandonh13:
Just to let everyone know, the amaze is now on sale til the 10th for add a line or new customers
[HTC Amaze 4G] ITALIANNYC:
Can someone tell me if the Amaze replacement phones/ warrenty exchange phones come with GB or ICS.
[HTC Amaze 4G] zPacKRat:
got mine 3 weeks ago with GB
[HTC Amaze 4G] henry1970:
My wife got a new one on Friday with ICS.....
[Samsung Galaxy Fit GT 5670] lovegurulavdev:
*#*#34971539#*#*

This code is used to get information about phone camera. It shows following 4 menus:

Update camera firmware in image (Don't try this option)

Update camera firmware in SD card

Get camera firmware version

Get firmware update count

WARNING: Never use the first option otherwise your phone camera will stop working and you'll need to take your phone to service center to reinstall camera firmware.
[Samsung Galaxy Fit GT 5670] DQiB:
i dont think so ;-)

reflash whole firmware and voila Camera is working -.-
[Samsung Galaxy Fit GT 5670] Aspire:
reflash just the drivers, camera works.
[Samsung Galaxy Fit GT 5670] lovegurulavdev:
if you don't believe try it will delete your cam soft and you have to send it im customer care center
[Samsung Galaxy Fit GT 5670] DQiB:
no :mad:
[Samsung Galaxy Fit GT 5670] Aspire:
I entered the code, nothing happened...

no menus, nothing whatsoever..
[Samsung Galaxy Fit GT 5670] djozaa:
Cam drivers come with any rom. Reflashing works 100% No need to bring to service center. Becouse they will do same what u can do at home
[Samsung Galaxy Fit GT 5670] Utkarsh.bhatt12:
nothing happned:mad:
[HTC Rezound] werdna87:
is there any chance that S voice will be able to be ported to other android devices once we get a GSIII system dump?
[HTC Rezound] fo0you:
I would say highly unlikely at this point.

You know Sammy is gonna have that app so tied into the TouchWiz framework that it'll be damn near impossible to port to non-TW phones
[HTC Rezound] taptaptouch:
I can see Cm or Aokp coming up with something like this for their roms
[HTC Rezound] werdna87:
I feel like it would be a really nice feature to have
[EVO 4G Q&A, Help & Troubleshooting] thlinx:
So I'm up for upgrade and I was talking to rep and she says I gotta pay 36 dollars to upgrade?
[EVO 4G Q&A, Help & Troubleshooting] kaptainscoot:
Yeah when i got my upgrade i had to pay the fee also does suck i will say.
[EVO 4G Q&A, Help & Troubleshooting] austin420:
If any of you have AAA discount, the fee is waived. They will still add it to your bill, but you caan call back and have it waived.

Not just triple a, a lot of corp discounts offer this.
[EVO 4G Q&A, Help & Troubleshooting] kaptainscoot:
Didnt know that and me and the lady are under a family AAA plan cause her mom pays for it.
[EVO 4G Q&A, Help & Troubleshooting] detcup4evr:
Great info!!

Sent from my Synergized Aggressive Lionfish Evo using the XDA app
[EVO 4G Q&A, Help & Troubleshooting] thlinx:
Also your bill has to be completely caught up.
[EVO 4G Q&A, Help & Troubleshooting] austin420:
No prob. I got my info from here if any of y'all ever need to use it.

aaa.com/sprint
[EVO 4G Q&A, Help & Troubleshooting] scottspa74:
Yeah, I just found out about the fee too. Went to upgrade one of my lines, and was told about the fee. Rep said they used to be able to waive it, but not anymore. Pretty sh1tty, I think, given that I ALREADY have activated (3 lines) with sprint.

sent from 2yr old Evo on ICS
[EVO 4G Q&A, Help & Troubleshooting] PsiPhiDan:
Thank you! I have AAA, so I will be using this.

What does that Site mean when it says you get a $50 rebate on online purchases? Can I pre order the new EVO 4G LTE online and get $50 off? That would be awesome.
[Galaxy S I9000 Q&A, Help & Troubleshooting] jago25_98:
A nice quick camera app is "quickest camera". Unfortunately with no camera button on the i9000 and a lock screen it takes about 10 seconds to respond and then usually the moment has gone.

The best I can do do far is to:

use Tasker to

sense when the phone is on it's left side (a gesture is another way)

disable the lock screen

...and then run quickest camera.

(the screen is automatically relocked)

However:

- this happens everytime you put the phone on it's side so no landscape mode

- setting a button combination like vol down + power only while in the lockscreen would be quicker and probably save battery but I only see buttons as a task not a context...

- quickest camera isn't that quick. An app thatdoes use any UI might be quicker

Related threads:

http://xdaforums.com/showthread.php?t=1110775

http://xdaforums.com/showthread.php?t=745787

Notes:

Don't seem to need the secure settings plugin anymore for this particular thing:

http://xdaforums.com/showthread.php?t=1217767&page=2

A little intro to tasker: http://xdaforums.com/showpost.php?p=14923270&postcount=55

A big thread on tasker:

http://xdaforums.com/showthread.php?t=1110775&page=81
[Galaxy S I9000 Q&A, Help & Troubleshooting] jago25_98:
Ok... no responses.

Thinking laterally, any of the Gingerbread alternative unlock screens can do it but none afaik can maintain a pattern or code unlock as well as the quick camera.

Edit to avoid bump:

Its possible to set shake to camera but it costs a bit of battery. Personally I'd like it to only do this when lock screen is on but I can't get tasker to detect the lock screen... please throw me a bone
[Galaxy S I9000 Q&A, Help & Troubleshooting] btate0121:
I know this is really old... but having just started getting really into tasker I was kind of excited to respond. LOL.

So here's what I'd do, you CAN in the curent version of tasker detect if the screen is OFF and therefore it's presumed the lock would be activated... The way I currently run my tasker set up is off of variables. Basically the logic works like this "if the screen turns off... set the "@LockScreen" variable to "1". So your profile logic would be be... if "LockScreen" variable is 1 AND the phone is shaken, run this particular task (turn on the camera).

If you haven't figured this out yet, I hope this is helpful. Now I'm off to create a variant of this!
[Galaxy S I9000 Q&A, Help & Troubleshooting] jago25_98:
Cheers!

I never did get it working so the feedback is much appreciated. I'll give it a go later