yashsingh1/xdaforums huggingface dataset:
[HTC One X] jaaystott:
This is pathetic and all a big farse. I live in the Uk & I have owned many

many

HTC devices. I've sent a HTC Desire that was completely on customised firmware and they have sent me a new one back? I bought my phone from Phones4U, however due to it being after 30 days I had to directly send my phone off to HTC.

HTC arranged for UPS to transport the phone to them for free. It took about 3-4 weeks and I received a brand new HTC Desire. The one I sent off was running Cynanogen.. It's all very weird.
[HTC One X] abc27:
HTC can say "Our devices come with a one hour limited warranty" but at the end of the day it doesn't make any difference. Your statutory rights can't be waived away.
[HTC One X] JeepFreak:
OK, so is there another option besides unlocking the bootloader through HTCdev?

Is there any hope of skirting HTCdev in the future? What do we need? s-off?

Is there any way to use HTCdev without being marked as a "modder"? (I have not used the HTCdev unlocker before.) What if I had more than one One X... do they know which one I unlocked and which I didn't?

To be clear, I would never expect something to be repaired free of charge if I caused the problem! I am only seeking to protect myself from hardware defects without losing the functionality to sells me on the phone in the first place! (If I couldn't mod it, I wouldn't buy it!)

Thanks,

Billy
[HTC One X] knoxploration:
To be clear, unlocking doesn't remove your hardware warranty. The OP still has a hardware warranty, too. It's just that the problem he's complaining about is one that could be caused by software, at least as he's described it currently.

If he restored the phone to completely stock software, I don't doubt that HTC would continue to honor the warranty, but they can't be expected to determine whether or not the problem is the fault of the software he's chosen.
[HTC One X] pat333:
Regardless of whether this is true, the warranty is irrelevant in many cases. If you are under UK law and purchase from a retailer in the UK, you have a legal contract with that retailer that has nothing at all to do with the manufacturer's warranty. The retailer must replace or refund a defective item for up to 6 years after purchase, if that defect was not caused by reasonable wear and tear. Furthermore, if a customer returns an item within 6 months of purchase, it is up to the retailer to prove that the defect was not present at the point of sale or the result of reasonable wear and tear.

Many retailers will refuse to take returns and attempt to refer you to the manufacturer beyond some arbitrary period after the sale but even the act of advising you incorrectly about your legal rights can be grounds for prosecution. They will comply if you gently persist ;)

Google: treating-customers-fairly/sogahome/sogaexplained
[HTC One X] Pumpiron579:
You should change the title to this,

It says, "Simply unlocking and relocking the bootloader would not have invalidated the warranty."

They are saying that you had illegal software on the phone? That is the problem.

I would flash the original rom on it then Send it to HTC.
[HTC One X] ninja.rogue:
I do have flashed the original Rom before shopping it back.

Nonetheless both the seller and the manufacturer refuse to repair or exchange the faulty phone with a non-defective one.

As simple as this.

Phone manufacturer is HTC.

Phone seller is Clove.

I gave Clove the link to this thread and they are following it without any reply. Apart from giving low rating to the thread,, maybe.....
[HTC One X] knoxploration:
Nope, credit where it's due, the first low rating was from me. (And it's fully deserved, because the title is intentionally misleading, you haven't provided sufficient information to back up your assertions, and you knew full-well when you unlocked your phone that you were potentially invalidating your warranty by doing so.)

It looks like you've since had a couple of slightly higher ratings; apparently other people have higher BS tolerance than I do.
[HTC One X] treebill:
Lol also there are a few topics on this and the part that's the kicker is the word may, follow the process and it says throughout May void, which indicates that in some circumstances the warranty would remain which is not the case.
[HTC One X] ninja.rogue:
To be sincere, I would like to know how come you know my intentions. I have a hardware fault and both my counterparts refuse to repair the phone. That's it. As misleading as this. If HTC does not repair even a hardware fault, I strongly suspect that software faults are out of question...

Simply stating that warranty may be void is both misleading and against the law. As simple as this.

But no offence and no flame intended.

Just unlocking and flashing here in Europe has no effect on warranty, irrespective of what anybody can state in their declarations or caveats.

My very best regards
[HTC One X] pat333:
I believe you can have a UK retailer replace the item under SOGA, even if you are based overseas. Using the HTCdev tool or installing a new rom should have no impact on your legal standing under SOGA, as long as no damage was caused. The warranty is the retailer's problem. It has no bearing on your contract.

They can't simply refuse to replace a defective item you purchased from them. They need to prove you caused the defect. So make them do that and make it their problem. Perhaps they will have more success in making HTC see the light on the warranty issue than us.
[HTC One X] knoxploration:
Wrong. Read the forum; there are numerous instances of people stating that they received repair on unlocked phones. HTC says they "may" repair, and they sometimes do.

The factually incorrect statement in the title of this thread. The OP, who should know better, stated that HTC "will never" repair, when threads in this forum prove the opposite to be true.

You have provided absolutely nothing to prove you have a hardware fault. You'll find more sympathy if you provide indisputable evidence, and don't post with deliberately misleading titles designed solely to provide negative publicity for a company that gave you the *option* to unlock your phone (and warned you that doing so could affect warranty coverage), when most manufacturers don't provide you with any chance to unlock, and force the community to try and find ways to break into the hardware instead.

Here's how you can provide proof. Provide details of the problem beyond that you have a "yellow tint" -- that can be caused by hardware or by software, depending on whether it is full-screen or splotchy, as I have stated more than once. If it is not full-screen, provide unretouched video or photos demonstrating it.

In the absence of that, and in the presence of an intentionally misleading title, I'm sorry but I will choose to believe HTC over you.
[HTC One X] ninja.rogue:
Phone has a yellow circe of 5 mm diameter on the low left corner.

You are right opening post was unclear so I added a photo and I assume that this will end it.

Now the phone is at HTC Service Center in UK.

I am waiting to see whether Clove will respect UK consumer law or not.

HTC on the supplier side is not backing Clove, this as a matter of fact.

AND, to be honest, I didn't open this thread hoping to convince anybody. Just to inform.
[HTC One X] fi3ry_icy:
HTC is an MNC.. they definitely know the law..

they are just trying to play u like a fool.. dun let them do this to you..
[HTC One X] abc27:
Except they don't.
[HTC One X] ninja.rogue:
Update

I talked yesterday with a representative of Clove.

He told me that, regardless of HTC's position, they will try and find a solution on their own. I really hope that they will stand up to their name and they will repair/exchange my phone.

I will keep you posted.
[HTC One X] Sim-1:
While I wish ninja.rogue the best of luck with the repair being done, once again I read bad reports about Clove UK.

What I know for sure is that I would

NEVER

buy anything from them.
[HTC One X] kemmo123:
out of interest why did you return the handset for repair?
[HTC One X] ninja.rogue:
Read post #1 ...?
[HTC One X] kemmo123:
oh... sorry...
[HTC One X] Google_Nexus:
So sue or pay to fit as its cheaper to fix it then pay for one hour of an attorneys fee.

The leason here is that if you don't want the hassle of this the. Don't root with HTC dev and wait until someone else does a root and unroot. That or buy Samsung that has Odin for CD a this can return to stock and no one knows it ever rooted
[HTC One X] f4flake:
Many responses in this thread show how lacking most are in basic comprehension.
[HTC One X] abc27:
Maybe it is in the US. Over here in Europe (Or certainly at least the UK and Ireland), we can just go to the small claims court. You don't need to have representation and you pay a small fee of about €10.
[HTC One X] colin_404:
"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty."

I think the important issue here is that HTC have to prove the fault was caused by the unlocking of the bootloader, not for you or Clove to prove it wasn't.
[HTC One X] leaston:
In the end, none of the arguing the toss over wording of this thread title matters. The simple question is: how far are Clove willing to go in order to shirk their contractual obligation when their customer makes a warranty claim? Right or wrong is completely irrelevant here. The Law is very clearly on the op's side. So, it's plain and simple.
[HTC One X] ferraripassion:
Why don't you restore it to the original status? I am not aware if there are any tools yet to lock the bootloader again.

But even HTC will say the same that you have flashed etc..
[HTC One X] nooomoto:
I just sent mine in because the USB/charging port died. I couldn't relock or anything so let's see if they determine my "illegal" software to be the cause of the hardware issue.
[HTC One X] doublecheese:
I have bought from Clove many times since many years. I am sure they will replace your device once they understand unlocking a bootloaders has nothing to do with yellow tints.

Keep pushing Clove .... They are a huge HTC distrubutor and HTC would listen to them.
[HTC One X] ninja.rogue:
I have bought many phones from them. I trust they will defend their customer.
[HTC One X] Meltus:
Judging by their letter it seems the only reason they didn't repair it is because you sent it to them with "illegal" firmware on it.

Are you sure you flashed the Stock firmware that came on your device and not a modified stock (got rid of custom recovery, etc.)?

They say that simply unlocking the bootloader doesn't void your warranty, so how would they know you've flashed custom firmware on it if you re-flash stock? Can they trace that? :confused:
[HTC One X] ninja.rogue:
Seems they can as I reflashed original firmware
[HTC One X] audiavant:
Had my rooted and S-OFF DHD to repair 5 months ago because bad sound, they changed mainboard, sender and receaver and sent it back to me just as new. Good support will I say for my case.

You must have been in contact with HTC service guy as wake up on wrong leg that day.

As I see it they shall fix your device anyway so far you dont have done somthing as you know will breake it.
[HTC One X] ninja.rogue:
We will soon find out.

I think that Clove will contact me today, and I will post their reply.

I am confident that they look at this thread and at the potential negative commercial feedback coming from their customers.
[HTC One X] ref1ux:
If Clove/HTC refuse to repair your phone, ill be selling my one x on and going back to my galaxy nexus. no way am I going to buy another HTC phone when they're treating customers like this. If they can prove a fault is to do with custom software fair enough but a blanket warranty void is wrong and unfair. Most of us bought the phone sim free or preordered and the Dev community is a valuable customerbase. If they don't want us, so be it.
[HTC One X] phil.W:
I just bought 2 HOX and if it turned out that unlocking the bootloader would void my hardware warranty you can damned well be sure that if this is ever an issue with me I will not ever buy another HTC again even though I've grown very accustomed to and love the Sense platform.

HTC should honor their obligations to their customers as a major producer of handsets. Assuming they want to remain on top anyways....
[HTC One X] ninja.rogue:
Here is their reply.

Paolo

Thank you for the email,

We are continuing to liaise with HTC concerning your HTC One X handset. This does however take time, but we will ensure that your case is dealt with as soon as possible.

Regards

Sales Team

Clove Technology
[HTC One X] offenberg:
I have the same yellow tint spot in bottom left corner of the panel. I just traded my Galaxy Note for this device. It is funny how its the same defect.

But I unlocked and rooted it before even noticing it. So I will have to live with that little yellow dot :)
[HTC One X] JeckyllHavok:
No, after european law the seller has to prove that you produced the fault within the first 6 months, that has nothing to do with waranty
[HTC One X] offenberg:
Yeah I know. But it would be too much trouble. The person I traded with bought it from a carrier with a contract. So it has to be done in his name, and I would be without a phone for a month or how long I don't know. And the dot is only visible on white or bright background. So I guess I will live with it.
[HTC One X] SB13X:
Got this from the UK Government portal for Consumer Advice:
[HTC One X] ninja.rogue:
Update

Many thanks to Clove.

They solved my problem.

I am very happy.

I can confirm that HTC considers any bootloader unlock as voiding the warranty.
[HTC One X] chrisjcks:
Which is disgusting....

Community's not only fix bugs, but find them too, they also improve things - basically, HTC don't want this.

Its inexcusable as there are many valuable apps on the play store that require root access, of which cannot be had without voiding your warranty.
[HTC One X] Nit3m4re:
Haha wow this was weird, as I was reading through this thread I was thinking the whole time, I swear I remember sending my Desire off to be repaired and that had a custom ROM on it, which got repaired with no issues at all. So yeah, I am assuming they did do that for me lol! Must be Clove being awkward or HTC changed their policy.
[HTC One X] Th3Aaron:
My advice to people who wants to root their phone when u buy ur new phone wait for like 1to2 weeks for it to settle down just incase u have a faulty device and can repair them :)
[HTC One X] Nit3m4re:
Yeah I haven't received my One X yet, its coming though. I am going to hold off doing any flashing probably for a good month or 2 maybe longer as I can't be bothered for the hassle I will get should I need to repair it. Then again though, my Desire went off for repair well into the 2nd year and I had no issues with it going off.
[HTC One X] andreasy:
Sadly once you unlock with htcdev, even if you relock, it will still be visible to HTC. Sadly also, all online resellers have the same policy. Replace as doa if you return it within the first 7-10 days or deal with HTC after that period. Unfortunately this is written on the warranty rules and it is announced to us during the unlock process which you accept. This can be really proven by HTC so they are fully covered legally. Don't believe that they have not done their homework.
[HTC One X] f4flake:
You really haven't done your homework.
[HTC One X] andreasy:
Well, this is my perception from experiences I had with similar situations and which I share here without giving full details which I find unnecessary for everyone to read. I may be wrong but at least I share this publicly and anyone can draw his own conclusions.

Now, if you have different knowlede, share it. By just claiming that this is true only if you bend over and sending me to do my homework, you don't contribute a lot.

Before I said what I said, I had at least 3 experiences with sending back faulty products to online shops and once with local HTC. I had to write letters to HTC HQs and take many other steps. All of this made me draw the conclusion I outlined. That's my homework. How about you?
[HTC One X] f4flake:
I read the thread.
[HTC One X] prankstarr:
I have read most of this thread with interest...I am hoping what I about to ask has not already been covered!!

So, I have a One X that is locked to Vodafone in the UK.

I want to get my device onto STANDARD, HTC provided and approved Sense 4.0 - so nothing illegal or unapproved about the software!!

I want to do this because Vodafone have included apps on the One X that I cant remove and these aps are using quite a few Mb of RAM constantly!! Also, I want standard OTA updates as and when the manufacturer intended without tinkering by the carrier...

Okay - so hopefully you understand my motivation - no request for custom ROM, no mods / tweaks / etc, I just want a standard, factory original brand of sense 4.0 as opposed to a carrier modified one...

So given the above, is this possible WITHOUT voiding warranty? If Vodafone are not happy to keep my warranty in tact, would HTC given i'd be running their stock software?

If its possible, how do we do it? I have read some on here comment about waiting for S-Off. Why is this significant? Does it allow us to cover our tracks if we root, unlock, debrand our devices?

If im posting in the wrong place / forum, please point me to the right place...but you guys seem to be trying to do similar things and its quite active here so i thought i'd ask...Thanks for any advice / information you can offer....
[HTC One X] f4flake:
It's not possible without voiding your warranty, according to the rules set out by HTC, however, for the first six months you're covered regardless under UK and European law with Vodafone.

HTC's warranty does extend further but they will deny it still exists as soon as you unlock the bootloader. Whether this is true or not only depends on how far you are willing to take it.

HTC stating someting is true is far, far removed from it actually being true. It simply implies the course of action they are likely to take.
[HTC One X] jayeshrc:
wait, what does this have to do with unlocking it from htcdev? you couldve locked it and flashed a stock ruu before sending it over.. it looks like this was your fault
[HTC One X] BarryH_GEG:
It would be a lot simpler if there were stated rules. Up until the One's, HTC was repairing defects unrelated to s/w under warranty. The terms on HTCdev said "may" void your warranty and they seemed to be taking a fairly lenient approach. Without communicating anything they've suddenly denied repairs over the bootloader being unlocked and introduced the term "illegal software."

This is from OP's first post...

HTC service centre (said) it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked

and illegal software having been installed

. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated.

Simply unlocking and relocking the bootloader would not have invalidated the warranty

.

The policy quoted by Clove may have changed again. Has anyone that has just rooted their phone and only used the stock ROM received warranty service recently? From most posts it seems that just unlocking the bootloader is now prompting the "your warranty's void" message from HTC. Also, it doesn't seem that every regional repair center's applying the same rules and definitions. The UK's been extremely strict while folks in other countries/regions have gotten work covered on phones unlocked via HTCdev when it wasn't related to s/w. It might be helpful for a bunch of people to e-mail HTC support in their region and ask them to confirm the policy and then post the responses here. At least that way people could understand what the impact is based on their region/country.

It's all pretty confusing and HTC's communication has been pretty much non-existent. For now, people should just assume their warranty is 100% void unless a government body in your country forbids it. Even then, that won't fix your phone. HTC will still deny the repair and you'll spend weeks/months and a ton of time trying to get it sorted. In the U.S., a company called SquareTrade offers third party insurance to cover repairs when the manufacturer won't. It costs about $100 USD for two-years of coverage and includes ADH which is valuable. If something similar is available in your country it might be worth looking in to. Repairs involving the motherboard have been 250-300 GBP.
[HTC One X] Sckank:
I had an unlocked one, and suddenly the screen didnt work. Got it back yesterday after they changed the motherboard, and it's been locked again, just like it was new. :-)
[HTC One X] chuckymoerder:
GPS and warranty

Hi,

how is this actually a problem with the GPS and the Custom Rom? Is this a warranty claim ? (GPS Jump at Navigation)

Best regards from Kiel

chucky
[HTC One X] sabret00the:
Harsh experience. Glad it got fixed in the end. HTC must really stop with this locked bootloader nonsense. Can't wait till we get S-Off.
[HTC One X] BarryH_GEG:
So I asked HTC in the U.S. what their warranty policy is for devices unlocked via HTCdev. This is their response...

Dear Barry,

I understand you have some questions about the Bootloader unlock tool and the warranty for your device. I know how important it is for you to receive correct information and I will be happy to answer any questions you may have.

Unlocking the bootloader means that you now have the ability to customize software on your device. Barry, please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means. The final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.

As for the warranty, your device does have Global Warranty so if you ever need your device repaired, we can do so here in the United States. Again, the final decision about what is covered under the warranty (and the cost) is up to the repair technicians if you have your device repaired.

To set up a repair ticket, you will need to speak to the HTC America Warranty & Repair Center. Their contact information is 1-888-617-1113 from 8 A.M. – 8 P.M. ET, 7 days a week. Barry, they will be able to answer any questions you have about the warranty and repair process.

I hope this was helpful and that I have answered all of your questions. If you ever have any questions, Barry, please do not hesitate to send us another email. We will be more than happy to answer any questions you have about your device. Thank you for taking the time to contact us and I hope you have a great week!​

It's pretty inconclusive but certainly not as harsh as the policy in the UK. Using terms like "render your device unusable" and "you are responsible for the recovery" are very specific to s/w created issues. So taking something like the screen delaminating or the Wi-Fi h/w issue as examples, it would appear to be covered under warranty; at least here in the U.S.
[HTC One X] DeeZZ_NuuZZ:
wait for s-off it might be in few days or so releasing and then the bootloader can be made to locked like original state when you bought it ...
[HTC One X] sabret00the:
Where did you pull that random perspective ETA from. S-Off is nowhere in sight but people are putting in maximum effort.
[HTC One X] mibikin:
He is right though, at least, with the Vivid and S-OFF, when you have S-OFF you can then write the secure flag to 3 (I don't remember the number exactly) using fast boot. This then changes the Unlocked to Locked and S-OFF to S-ON. Also with the process of S-OFF on the Vivid, achieving S-OFF also changed the Unlocked flag to Locked.

Sent from my HTC One X