yashsingh1/xdaforums huggingface dataset:
[AT&T, Rogers HTC One X, Telstra One XL] supertrekie:
Just bought my HTC one x. Talking to the rep he said they received an internal memo today that said there were issues with the sync program (not sure what) and that if questions were asked about the "bootloader" to clarify an update will be released within the next two weeks to fix that and some other release day bugs.

The guy had no reason to bs me I had already bought the phone and was small talking about my galaxy s2 and how'd I'd miss flashing roms on a daily basis.

Take it for what it is worth...
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Was this an AT&T rep or HTC?
[AT&T, Rogers HTC One X, Telstra One XL] supertrekie:
At&t sales. Said they got the memo today right before they opened. He wasn't aware of any public ruckus over the downloader stuff
[AT&T, Rogers HTC One X, Telstra One XL] Pirateghost:
I will listen to a sales guy the day they know wtf they are talking about. There is no update needed to unlock bootloader.
[AT&T, Rogers HTC One X, Telstra One XL] mrvirginia:
i think, regardless of what ATT/HTC do about the locked bootloader, that the community here will work together to get it unlocked within a months time. the software side of this phone is almost crippled in comparison to what it's capable of. it has great potential.
[AT&T, Rogers HTC One X, Telstra One XL] supertrekie:
Oh and I didnt advise originally, the guy didn't know anything about dev stuff. He didn't know a bootloader from a Rom so again, good sign maybe?

I was rambling about roms and kernals and everything while he just obliviously nodded politely until and I said "boatloader" and bam that's when he said it. I asked him probably four or five times to verify it was the "locked bootloader" they said would be fixed with the first post launch patch.
[AT&T, Rogers HTC One X, Telstra One XL] mikelebz:
I just wish that they would be consistant with their responses so we can infer that something is official :-/
[AT&T, Rogers HTC One X, Telstra One XL] shark0807:
Was it a rep or the employee who sold you the phone? If its the latter and not the former, they don't know anything more about future updates than you do.
[AT&T, Rogers HTC One X, Telstra One XL] taylor.fowler:
Well, at least they released the kernel source code....

https://twitter.com/#!/htcdev/status/199283596350066688

too bad we cant do anything with it :(

Edit: My bad, NOT FOR THE US!
[AT&T, Rogers HTC One X, Telstra One XL] supertrekie:
Def employee, he just said there were issues with some kind of sync software that they were told to pass along assurances it was to be fixed within the next two weeks. Same memo mentioned the bootloader. Maybe he was full of sh!t, I'm not worried either way because we got great minds onboard here. It's just a matter of time.
[AT&T, Rogers HTC One X, Telstra One XL] DeathmonkeyGTX:
I hit up a friend at HTC in Taiwan about that. The bootloader unlock utility doesn't require you to enter a serial and as such they can't watermark it. If you relock the bootloader and put the stock ruu on it then they can't tell. Especially att warranty. Just take it to a device support center and if it looks stock they'll swap it right there. They know nothing past whether or not the boot animation and home screen are stock. If you brick it by not following instructions and they can get it to turn on and it's obviously been tampered with then you deserve to be shafted.
[AT&T, Rogers HTC One X, Telstra One XL] d.cortez:
not to thread-jack here, but another confirmed bug is the Hearing Aid Compatible feature that increases the in-call volume. it doesn't work, i tried it on 4 devices on the corp store and the store manager confirmed... maybe this will be fixed in 2 weeks as well.
[AT&T, Rogers HTC One X, Telstra One XL] danielsaenz:
There is no mention of the bootloader on this communication. Trust me, I just reread it.

---------- Post added at 12:09 PM ---------- Previous post was at 12:06 PM ----------

The communication is only about the delay of the program HTC Sync Manager, a program that will replace HTC Sync. The only mention of an update is to the program itself, not the phone. And it's mentioned that it is scheduled to be released THREE weeks from when the communication came out, which was 5/1/12.
[AT&T, Rogers HTC One X, Telstra One XL] rviqueira:
Retweeted!
[AT&T, Rogers HTC One X, Telstra One XL] shark0807:
I assumed as much. I would find it highly unlikely that there would ever be a communication to sales associates regarding whether or not a bootloader would be unlocked for a phone.
[AT&T, Rogers HTC One X, Telstra One XL] tom_m:
In my experiences, companies react real quick to being called out on social media. It's EXTREMELY important to them right now (though they actually don't fully know why which is the funny part). I do a LOT of work with social media marketing building campaigns on Facebook, etc. I also am building a social media analytics tool...Hmm, I should monitor "AT&T HTC One X" and see what progresses. Anyway, I don't know if it exactly has to be nice. In fact, I think a tone of anger and frustration would be better to hit up social media outlets with because they don't want other customers to see everyone upset. They react to that very quickly.

Well, depending on the company at least. Bank of America for example has a whole team of people on Twitter that will reply to you and ask you to DM them your e-mail so they can help. While I'm not a huge fan of BofA, I think that's at least really responsible and cool of them. Now, I have no idea about AT&T's customer service since I just switched to them yesterday...But I would personally not be afraid of minor harassment on Twitter :)

I did retweet the kind message though.
[AT&T, Rogers HTC One X, Telstra One XL] mrvirginia:
this is great news! hope it comes to fruition :)
[AT&T, Rogers HTC One X, Telstra One XL] taylor.fowler:
So I posted this up on HTC's facebook: https://www.facebook.com/HTC/posts/316795631722188?notif_t=share_comment

feel free to Like/comment etc.
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
I took some time today to email most of the people listed on the AT&T Public Relations pages...

http://www.att.com/gen/press-room?pid=1916

I'll post back if I get anything. So far, just a lot of autoresponses.

It might be worthwhile for other people to send emails to these people as well. As the people in charge of Public Relations for AT&T, they have the power to influence policy.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
Their Social Media Team is online on Facebook. And I'm at it again :D

EDIT: This will be fun

attdavido@att.com

(Social media manager)
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
I just got a phone call from the Office of the President of AT&T and the person on the other end of the call was very helpful.

Nothing to report, but I did point him to the HTCDev bootloader unlock page. He was (vaguely) familiar with the process as he had dealt with the HTC Vivid unlocking as well.

He is going to go around and gather information, and then call or email me back tomorrow. As it comes from the Office of the President of AT&T - I'm going to take his reply as an official response.

He didn't say no.. but he didn't say yes either. He did point me at the kernel source code and asked if that's what I wanted.. I explained that it was useless without an unlocked bootloader.

Fingers crossed!
[AT&T, Rogers HTC One X, Telstra One XL] khag7:
If we can't get David O to reply to our facebook comments maybe there's another way we could reach him?

David Osborn

attdavido@att.com

http://www.facebook.com/david.osborn.10

http://www.linkedin.com/pub/david-osborn/18/811/822

http://www.facebook.com/OMGItsCoffee

dosborn2009@yahoo.com

719-242-3218

2025 Hwy 50, Pueblo, CO 81003
[AT&T, Rogers HTC One X, Telstra One XL] chaosjh:
it's not HTC. people need to understand this. They are struggling to make it, and in so, get bullied to be able to sell phones. buy their phone if you want to help HTC. buy it for use on a different carrier if you want to hurt at&t. in short, unless tons of people jump to t-mobile, at&t won't care...ever. this phone rocks, but it's still no iPhone when it comes to hype (for better phone though).
[AT&T, Rogers HTC One X, Telstra One XL] tom_m:
This is actually quite amazing. If everyone just keeps posting on their wall to unlock the One X on every single post they make...They're Facebook page will be rendered useless to them. Same thing if we hit up Twitter. I mean you know, don't like be abusive but a fair amount of comments from the sheer number of people...They will likely need to answer or do something. They can remove posts and such, possibly complain to Facebook and Twitter but I doubt they'd get far with that...Even if Facebook and Twitter listened to them, then what? How can they block that many users? Can't and likely won't. It's part of why these networks were built in the first place. It's actually interesting to see that these social media sites are able to help us out. AT&T needs social media but they can't really control it. Funny, bet they never thought about that.
[AT&T, Rogers HTC One X, Telstra One XL] The_Zodiac:
if you get a written response can you send it to me or post it in my that (I'm posting all official responses) thx
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
How did you get in touch...share please

We could all add our 2 cents. LOL
[AT&T, Rogers HTC One X, Telstra One XL] mehdi_s82:
Seems like we are getting there! Here's what official HTC sense page posted here:

and AT&T was tagged in this post! Keep up the good job fellas!

---------- Post added at 07:02 PM ---------- Previous post was at 07:00 PM ----------

Also I still don't know why this thread is not a sticky yet!
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
I got in touch with AT&T by emailing their public relations contacts. I never got an email back about it, but I did provide my account info in the email and explained why I wanted the bootloader unlocked, and how it would do nothing but help them.

Then a few hours later I got a phone call..

Another email you could try is their CEO:

rs2982@att.com or randall.stephenson@att.com
[AT&T, Rogers HTC One X, Telstra One XL] xdp:
Thanks! That's awesome to hear if true, I've definitely been hearing conflicting information about it. In that case it would be really nice to have an official, easy unlock method.
[AT&T, Rogers HTC One X, Telstra One XL] tozfeekum:
That Facebook paged isn't owned by htc..
[AT&T, Rogers HTC One X, Telstra One XL] mehdi_s82:
You are right! I got excited for nothing
[AT&T, Rogers HTC One X, Telstra One XL] Root-Maniac:
ANY news on JCASE?? im wondering if any body is working on a unofficial way to unlock.... i would sure think so... lol
[AT&T, Rogers HTC One X, Telstra One XL] UnknownPleasures:
Haha, uh nope.

OOPS, got beat!
[AT&T, Rogers HTC One X, Telstra One XL] :
So I tried to contact htc through the htcdev website about the locked bootloader and here was their reply

Hello E.Cadro, thank you for contacting HTC.

I am sorry to hear that you are experiencing difficulty unlocking the bootloader of your HTC One X. At this time HTC does not support the unlocking of the bootloader of any of our One series devices.

As the One is not in the list of supported devices on our website we are not able to assist you with the unlocking process. All steps you take are entirely at your own risk and discretion and are not endorsed or supported by HTC. Your best option is to use the web and your favorite search engine to find additional help for this issue.

I apologize for any inconvenience this may cause you. If you require additional assistance please do not hesitate to contact me again by email, or you can also reach us by telephone at 1-866-449-8358.

If this answers your comment or question, please click here to complete the process.

To submit another comment, please click here.

Sincerely,

The HTCDev Team

I found this reply to be complete BS since we all know that the interntional and canadian version are supported more proof that no one at htc knows what the hell they are talking about.
[AT&T, Rogers HTC One X, Telstra One XL] nugzo:
What was the phone call? From ATT i'm assuming?
[AT&T, Rogers HTC One X, Telstra One XL] expertzero1:
Randal Stevenson was quoted talking about android and Google giving copies a head start and it's all Google fault. Etc lol its all over some websites. What a fool
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
Yes, it was just a corporate rep contacting me back about the bootloader. He wanted to know what I wanted, why I wanted it.. made a reference to the kernel source code being released. I explained that without an unlocked bootloader the source code wouldn't do much for us.

He went off and did some research supposedly, and said that he would be in touch with more information. He was familiar with the HTC Vivid bootloader issue, and mentioned that he also worked on that issue. So.. fingers crossed. I'll post whatever he sends me, when I get something.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
I wanted to say thanks for going the extra mile with this.

Means a lot to us.

Let us know what happens.
[AT&T, Rogers HTC One X, Telstra One XL] darkamikaze:
Best way ATT would reply is to file a complaint against them through BBB
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
I agree. I'll add that to the OP. Make sure under "Problems with Carrier Response to Date" under the additional details tab, that you check all the boxes that apply.

The BBB complaint takes about 5 minutes to do.
[AT&T, Rogers HTC One X, Telstra One XL] Highly Responsive:
I fired off a few messages earlier in the day to three AT&T executives that seemed likely to have some sort of ability to help. About an hour later, I received this response:

Does this seem at all hopeful? I've sent a message to his email with my name and the re: the original subject, but I admit I'm stumped by what he means by "my FB."
[AT&T, Rogers HTC One X, Telstra One XL] c5satellite2:
Enough screwing around! Unlock OUR phones! The cash cows just keep nickel and diming us to death. $200 for a phone, 35 to activate, over a 1000 a year service, 2 year contract=$2250 plus. And a locked bootloader to boot! Ponderous.
[AT&T, Rogers HTC One X, Telstra One XL] ECEXCURSION:
Sounds hopeful to me. Good work!
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
https://www.change.org/petitions/at-t-htc-let-us-unlock-the-htc-one-x-bootloader

First petition I've made. Let me know how I did / if I should change anything.

Thanks
[AT&T, Rogers HTC One X, Telstra One XL] Highly Responsive:
I think it looks great!

I also noticed that it got deleted from the AT&T facebook page in short order. Lovely. That's probably just a general policy thing carried out by a low-level staffer, though; most of the actual decision-makers are going to be either asleep or away at CTIA.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
They didn't remove my 200 other posts so it's fine.
[AT&T, Rogers HTC One X, Telstra One XL] Raadius:
Emailed both.
[AT&T, Rogers HTC One X, Telstra One XL] Scott:
My two cents

Well guys, I am with you on this. I was just about to pull the trigger today and leave my Verizon HTC Rezound and pick up the ATT ONe X on the way home... Until I saw this thread.... I kinda want to say thanks to Op for stopping me from making a mistake. So thanks op!

So I took a differnt route to let HTC know about how we feel about this. I am part of HTC Elevate. Its a private HTC community that can be found here: http://elevate.htc.com/index.html

In this community they ask for real user input and ideas. So I posted my two cents right on HTC Forums. I will probably get kicked out of Elevate now for posting the screenshot because to become a member you have to have super sealed lips about what is said and done in Elevate. But anyways, I am with you guys and here is a screenshot of what I posted....

I'll let you know what they say. They have big wigs in there that answer people for real.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
Thank you so much for posting there.

I really hope you'll reconsider getting the device though. You're an excellent dev and we'd love to have you here (used your rom for a galaxy tab)

Even without the unlocked bootloader, this has the best stock android experience I've had. Can't believe we haven't tapped into it's true potential yet.
[AT&T, Rogers HTC One X, Telstra One XL] CXENTE:
Sign already... I wont get this phone, till its unlock :-)
[AT&T, Rogers HTC One X, Telstra One XL] Scott:
Neither will I!
[AT&T, Rogers HTC One X, Telstra One XL] XsMagical:
I'm currently on sprint and since they throttle the hell out of my 3g I was thinking about getting the one x so I could develop, I signed 2 petitions so far to show my support. Should I jump ship and join you guys or wait for the evo? Plus side to Evo is the sdcard and larger battery, unlimited data, downside is sprint network is slow and spotty, lack of lte for now.
[AT&T, Rogers HTC One X, Telstra One XL] doin-it:
Signed..
[AT&T, Rogers HTC One X, Telstra One XL] ealvinito:
Signed!
[AT&T, Rogers HTC One X, Telstra One XL] E-MAC:
Signed!

And seriously guys, this is by far the best stock experience an Android phone has to offer...if you're on the fence, don't hesitate to pull the trigger. We'll get the boot loader unlocked one way or another.
[AT&T, Rogers HTC One X, Telstra One XL] :
Signed ;)
[AT&T, Rogers HTC One X, Telstra One XL] joker96:
well since we have 30 days to return the phone to att, i say we all return so they receive mass returns, that should make them notice.
[AT&T, Rogers HTC One X, Telstra One XL] tsuk87:
Did anyone else come from the vivid? I did. And this is really lame. But, once the vivid was unlocked it was the best phone I've ever had. So hopefully these AT&T-holes will get off there high horse and we can all join everyone else in being happy with our new devices...

Sent from my HTC One X using Xparent Blue Tapatalk 2
[AT&T, Rogers HTC One X, Telstra One XL] rohitp78:
Signed...

Getting this phone today if not unlocked its going back before 30 days... Let's all do that so they have a bunch of returned devices...
[AT&T, Rogers HTC One X, Telstra One XL] belyle:
Signed, tweeted, and posted on their Facebook page in a few different locations. I also submitted this thread to the Gizmodo tip box. I noticed that they haven't covered this story yet. It couldn't hurt if a few more of you guys submit this to them, too.
[AT&T, Rogers HTC One X, Telstra One XL] mikelebz:
Yes the petition ought to be submitted to them and engadget as well... Get some more signatures even if people don't own the phone just for the principle of the thing!
[AT&T, Rogers HTC One X, Telstra One XL] Andrews0508:
Petition tip

Tipped it to The Verge and Engadget.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
+1 ^^^^^. 30 days and it's going back...
[AT&T, Rogers HTC One X, Telstra One XL] xdp:
No, this not the right way to think about it. Buying (and keeping) the device regardless of AT&T's crap policies does nothing to help the situation. Once you're past the 30 day return period AT&T couldn't care less how satisfied you are or not with the device, they own you for 2 years. So if people care about the locked bootloader, they need to vote with their wallets and return the phone or not buy it in the first place until this is resolved.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
Absolutely agreed
[AT&T, Rogers HTC One X, Telstra One XL] fielddb:
Signed
[AT&T, Rogers HTC One X, Telstra One XL] Root-Maniac:
Signed...
[AT&T, Rogers HTC One X, Telstra One XL] jayv81:
Signed up to 110 signatures

Sent from my HTC VIVID LOADED WITH WCX MODDED SUPER ROM
[AT&T, Rogers HTC One X, Telstra One XL] darkamikaze:
Signed as well. 'Tip' sites like BGR, engadget, androidcentral about the petition!
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Signed
[AT&T, Rogers HTC One X, Telstra One XL] Loneeagle14:
Signed as well
[AT&T, Rogers HTC One X, Telstra One XL] HydroSkillet:
signed ,...
[AT&T, Rogers HTC One X, Telstra One XL] ECEXCURSION:
Signed
[AT&T, Rogers HTC One X, Telstra One XL] mehdi_s82:
Signed and tweeted
[AT&T, Rogers HTC One X, Telstra One XL] ratchetjaw:
Signed also
[AT&T, Rogers HTC One X, Telstra One XL] Root-Maniac:
I also put a link up in my old phone forums, maybe we will get some further help...
[AT&T, Rogers HTC One X, Telstra One XL] beef1218:
Signed. 153 now.
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
We are a legion..... Expect us.....
[AT&T, Rogers HTC One X, Telstra One XL] Vukadmos:
Signed, shared, and tipped.

Keep em' coming!
[AT&T, Rogers HTC One X, Telstra One XL] mrvirginia:
yes, please keep signing this thing guys!!! :)
[AT&T, Rogers HTC One X, Telstra One XL] abdielol:
Signed even though I don't even have an HTC. You should spread this on XDA.
[AT&T, Rogers HTC One X, Telstra One XL] Root-Maniac:
I will spread it... I started in the forums I've used... HTC glacier, HP touchpad.. I'm gonna try to put a post in all threads...
[AT&T, Rogers HTC One X, Telstra One XL] :
Starting to spread it around here on xda and will post something on my da page as well .
[AT&T, Rogers HTC One X, Telstra One XL] mikelebz:
How do we go about getting it in XDA main page?
[AT&T, Rogers HTC One X, Telstra One XL] fix-this!:
i don't own a x and im not with at&t but i signed this. htc need to grow a pair and stop caving into what these carriers want.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
The more we can get this spread around, the better. So feel free to link back to this thread and the petition.

Keep in mind this isn't just for the One X. It's a movement for the entire dev community.

We want ALL carriers and OEMs to recognize how much this hurts us.
[AT&T, Rogers HTC One X, Telstra One XL] gbrewman:
Signed and shared...
[AT&T, Rogers HTC One X, Telstra One XL] gharris040604:
Signed
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
So, I got a reply from AT&T. I had suggested that we might be able to hook them up with a contact at HTC in order to work through this issue.. and now they want that contact..

"I was forwarded this information by Justin, as he was called away on jury duty beginning today. However, he did advise me of the information you and he have discussed. We like to hear from our customers regarding issues they are having with equipment that can shed some additional light on the policies that are in force at AT&T, about unlocking devices, equipment, etc. I was able to review the thread you sent below about unlocking the bootloader, and as you advised, please feel free to reply to this email with a contact person that AT&T can reach out to about this issue. I wanted to set your expectations that any changes in our unlocking procedures will be discussed, but a timeframe to implement any specific changes would be based on ongoing research. I will advise Justin about this communication and appreciate your reply in advance."

So... who at HTC can these people with AT&T talk to in order to help get this process moving along?
[AT&T, Rogers HTC One X, Telstra One XL] Artimus009:
Same here...and posted it on my fb and twitter.

Edit: I'm pretty sure they know who at HTC they need to talk to. This is them playing coy and pulling the wool over our eyes...they want us to see them as trying to help us and show they are working on it. Its all BS.
[AT&T, Rogers HTC One X, Telstra One XL] Alex2x3:
Just signed this!

Thanks a lot for setting it up. I really hope AT & T Take note. I

I'm dying to buy this phone but the locked bootloader is keeping me from.
[AT&T, Rogers HTC One X, Telstra One XL] inktimi:
Even if it's them just playing along.. better to play along and at least give them the tools they want to help us.. no?

Also, this is just some senior customer care rep I'm sure.. so while they are given time to go off and research things for customers - they probably don't have access to legal and contracts or manufactures directly... but they have access to people to escalate things to if we give them enough information to know who to talk to about it.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
250! Keep it up