yashsingh1/xdaforums huggingface dataset:
[HTC One X] skyn8t:
I dont how much of this is true but I just had a chat with the HTC customer service - Ryan B and it seems that the update for UK was pushed only two days back.

Ryan B: Hi Mike, thank you for contacting HTC Support. How may I help you today?

Mike B: Hi Ryan

Mike B: I was wondering when will the UK get the 1.29 update?

Ryan B: We are pleased to announce that HTC have released version 1.29.401.7 for the ONE X across Europe and UK.

Mike B: Or will we get the 1.30 update directly

Mike B: yeah but so far I havent come across anybody who has got the 1.29 update in the UK

Mike B: its been almost 2 weeks since the May 1 rollout

Ryan B: The update has started to be released in the UK as a few devices have been updated already.

Mike B: So when did the update actually get released for the UK then?

Ryan B: I believe two days ago but we have hit some delays as the original release date was the 4th of May.

Mike B: So just two days back....

Mike B: Alright I guess we just have to wait then

Mike B: So will phones get updated in a particular sequence of IMEI numbers

Ryan B: Yes the update is sent in serial number order.
[HTC One X] abc27:
They've been repeating the exact same nonsense for days now. Either someone has made a stupid error or there's something delaying the update for the UK/Ireland.
[HTC One X] chrisrosevilla:
Just had this from Kev at HTC Tech Support in response to my question about why 1.29 doesn't appear to have released in the UK yet apparently has all over Europe:

'I understand that you are inquiring about an update for your HTC device. This information has not been officially confirmed. As I would not want to give you any misleading information at this time I am unable to comment. Also please note that the UK is part or Europe and when updates get released it is don across the whole of Europe. Also when updates do get released the updates will be a over the air update only. As these updates can not be sent to all devices at once it is sent out on what is known as a rolling server and will be sent out over a period of time. If you manually search for this update and your device does not fined the update then please do not worry as the update would not have been sent to your device yet. Please note if your device is branded to a network then the update will first have to be approved buy your network before they send you the update.'
[HTC One X] abc27:
What is with customer support and their ability to talk a lot yet say nothing?
[HTC One X] knoxploration:
Unfortunately, it has a lot to do with how tech support operations are run these days. The most important metric that says whether an employee is "good" or "bad" is how quickly they can get you off the phone or how many emails / chat requests they can respond to. For questions where there isn't an official scripted answer, there's no incentive for them to do real research inside the company and answer the problem; that just destroys their metrics. Hence the system encourages them making up believable-sounding answers just to get the customer to shut up and go away.
[HTC One X] tooney:
I've given up waiting, did the adb backup, RUU then adb restore. Didn't put phone in fastboot just let the RUU do it. All apps restored with their data but lost sms messages and 'remembered' passwords for web site logins. Wallpaper returned but had to set up homescreens again. Other than that, all good! My yellow screen still has a tint to it but does seem better. Might be a placebo as I could be getting used to it now.
[HTC One X] Joshhudsy:
It's on its way!

Hi there,

Been a while since i've posted on here! :p

I hope im not repeating anyone, but i have just spoken to HTC and they told me that it is not yet properly avalible in the UK because their server releases the update to 30,000 devices daily in serial number order so sould be a few weeks for everyone to recive the update!

Hope this helps! :D
[HTC One X] vsnlweb:
That's the same thing they've been telling everyone... I used the RUU and that worked just fine... And I'm happy with the update....
[HTC One X] Spewy1:
Why then has not one person in the UK admitted to getting the update?
[HTC One X] dannysmith43:
Perhaps its done in Alphabetical order....anyone from the Ukraine or United States got it yet :rolleyes:
[HTC One X] abc27:
That's the same rubbish they've been telling people for the past 12 days. Nothing new i'm afraid.
[HTC One X] androiddoughnut:
1.29 euro RUU

1.29 RUU doesn't work on my Vodafone branded handset. Going to have to wait for Vodafone to roll it out...
[HTC One X] eddyedwards007:
That's because it's for unbranded handsets ;)
[HTC One X] mickfitz:
All good here in Uganda.
[HTC One X] ghori1989:
Still no update for me here in Scotland :(

I have decided to update with the link below

http://xdaforums.com/showthread.php?t=1646575
[HTC One X] Evil-Santa:
Storm OR a tea cup

A bit off topic, but reading through this forum reminded me of when I was a child and whinging and whining to my parents about buying me a toy "now" just because some of the other kids at school already had it. Anyone else got that feeling?

Just for reference, I have an unbranded EU One X on V1.28 based in Autralia and have not yet received the update. I have though been in Asia over the last 2 weeks and only got back today.

And to finish my 2 cents worth, the reps have said they have no visability of the update server so all they can tell us is what they have been told. Is it possible that the updates to older model HTC's are being pushed out by this server and is included in the 30,000 number quoted?
[HTC One X] EddyOS:
ALL HTC OTA updates come from the same server - so it's having to update all handsets, not just the One X
[HTC One X] androiddoughnut:
october tivepeo

I think a lot of people are hoping it fixes some of the many bugs/glitches. I am waiting for it to see if it fixes the screen flickering problem
[HTC One X] mhbr12742:
It doesn't, i still have flickering on 1.29. HTC has stated that the one after 1.29 will
[HTC One X] chrisjcks:
Lol, after using the RUU, 1.29 is such old news for me.

I'm waiting for 1.30 :)

I want Android 4.0.4, an ICS kernel and some bug fixes such as live wallpapers, minor home screen lag and for some people, screen flicker.
[HTC One X] skyn8t:
Damn it. I going down the RUU road.
[HTC One X] Ripley:
RUU ftw
[HTC One X] :
Give up waiting. RUU it is!
[HTC One X] ULJ:
Just updated with the RUU (CID__001). Took approx. an hour with the help of the internal backup feature of ICS: http://xdaforums.com/showthread.php?t=1420351 (all user apps and their data restored perfectly)
[HTC One X] Ripley:
deleted post due to unfair test
[HTC One X] johnnymiller1000:
Wow, almost double the 2D score?? must be a lot of work going on with th display drivers.
[HTC One X] Ripley:
Actually no, the 2d score could be doubled on 1.28 by testing immediately after a reboot
[HTC One X] Ripley:
Here is 1.28 after a reboot, vs 1.29

1.29

1.29 after a reboot
[HTC One X] casci:
If I flash 1.29 with the RUU file, can I still enable to return to previous 1.28, using the appropriate RUU 1.28 file?
[HTC One X] kazgor:
how long does a update take? just got the phone today with 1.26, there a 35meg update.. and it now being running for 20mins... its on the Green Arrow screen.. but its static ie no animation.

should it be taking so long? and what if its stuck.. is it goosed?
[HTC One X] abc27:
Unplug your charger.
[HTC One X] kazgor:
thanks mate... that was exactly the issue... i actually tried it just before reading this..

isn't that just silly though?

update only went to 1.28 (im UK on simfree)
[HTC One X] Ripley:
Kazgor, this will take you to 1.29 http://xdaforums.com/showthread.php?t=1646575
[HTC One X] BenPope:
It's inconvenient, but it is in the on screen instructions, which were hardly lengthy. I guess everything is tldr for some.
[HTC One X] kazgor:
maybe i should have taken off the "IM THE ONE" cover first..... but yes... i obviously fell in to the RTFM... users...we never learn.
[HTC One X] lbeliak:
So is 1.29 is actually SLOWER than 1.28?
[HTC One X] chrisjcks:
Slightly slower in benchmarks, slightly faster in UI feel/performance

Device on 1.29 gives less heat from the phone.
[HTC One X] RBFesquire:
So, fed up of waiting for the update and considering RUU route. But a a couple of things. Will it up date to to 1.30 naturally, and is it really worth it since my phone is near perfect besides the battery only giving a max of 3 hours screen time? I have no other issues bar that!

Sorry for the tedious question.
[HTC One X] Ripley:
Yes your phone will still update naturally, RUU delivers the same file as OTA.

I have noticed a reduction in heat with 1.29, and wifi connects alot quicker, so there are noticable benefits
[HTC One X] RBFesquire:
Well thank you. I'm going to charge my phone up and give it a crack. Ta :)
[HTC One X] hamdir:
Yup 1.29 solves all the glitches and reduces heat
[HTC One X] smartmove:
Didn't think it solved the screen flicker on greys?
[HTC One X] cilsoe:
Didn't solve it for me...
[HTC One X] dmestriner:
nope, but it did fix the notification bar glitches and the screen artefacts that some people were having.
[HTC One X] The-Last-Hylian:
I don't suppose anyone has had any kind of an update in the UK?
[HTC One X] Torc'qua:
Nothing as of yet.

I fail to see that we are going to get this update. Probably just get the next one first.
[HTC One X] c4llum:
Yeh lets hope UK is first in the queue for 1.30... If there's one thing us Brits are good at, it's queueing! They should make it a new sport at London 2012!

As it stands HTC are still refusing to acknowledge that there is an issue with UK users not getting 1.29, i keep getting told rollout started on 1 May and to "be patient...". Why couldnt HTC be patient and test the phone more thoroughly before a hurried release!?
[HTC One X] Torc'qua:
We're also the best in these situations at being the most impatient ;)

Clearly, they wanted to be the first and best new powerhouse phone on the market and knew we would all buy the phone and then allow HTC to rollout all these 'fixes'

Really, they sit back, relax, make a brew and take their time whilst our phones superheat and feel like it's going to melt with that unstable processor power.
[HTC One X] smartmove:
I think I have just been lucky, only issue I have is the flickering screen on greys and even that doesn't overly bother me. I did have yellow spots when I first got the phone but that's gone now. Apart from that, it's an awesome phone and I am glad I have it!
[HTC One X] c4llum:
Yeh i only have short screen time and overheating, none of the flicker or yellow spot glitches... Phone is still awesome, but it isnt too much to expect the latest ota fix as soon as possible though, come on htc sort it out!
[HTC One X] EddyOS:
Thing is, though, 1.29 will be the pre-requisite for the next OTA as HTC always patches the existing version
[HTC One X] Torc'qua:
Then surely HTC would know and realise this themselves and not leave us out, as that would cause a lot more issues in the long run.
[HTC One X] surfer1000:
I sent off to them another email today, expressing my concern over not receiving this update.

No reply as yet

I am utterley gobsmacked to find this update released into the wild 14 days ago, has still not arrived for us in the UK.

They are working on a fix for the sms notification bug, so are you saying we will need 1.29 before any other fix can be made ?

We need to keep on this topic and keep it top of the forum, and just hope someone from HTC gets to see it!
[HTC One X] abc27:
HTC are complete fools for how they've handled this. No public explanation or communication with their UK/Ireland customers. Instead their customer service representatives have been spinning all sorts of lies and fiction to keep people quiet.

How difficult is it to be honest?
[HTC One X] Torc'qua:
When you're as imcompotent as HTC are, it's extremely difficult.
[HTC One X] swissynopants:
I chuckled this morning at HTC Ireland's response: source

Me - 10th may

hey all!

Anyone here received the 1.29 OTA update for the ONE X perchance?

I'm not having any update even though I'm checking this a couple of times a day :(

HTC Ireland - today

Hi Swissy, thanks for your query. The latest update has been released and its arrival is imminent for your device. Thanks for your patience
[HTC One X] surfer1000:
I've just asked the site "neowin" to help us bring this problem to the forefront!

Hope they will post a news topic about it!
[HTC One X] combat goofwing:
So are us UK users ever lukley to get this or is it a waiting game for 1.30. This update was released 13 days agoand no one in the UK has it yet

Sent from the Beast that is the HTC One X in white...... :-)
[HTC One X] c4llum:
Just chatted to "Gemma" at HTC Online support... got these (un)helpful responses that apparently prove UK users DO have the update (really???!!) and also that people on the 3 network have it first!!?? Can anyone on 3 confirm this? also it appears its being rolled out at "random"!!!

Me: I am in the UK and as you may or may not be aware, no-one in the UK has received this update OTA since it was released 14 days ago

Gemma: This is not correct information, 3 networks branded handsets have received the OTA Update and it is currently in rollout process now to other branded and unbranded devices via Automatic Notification on the phone in random IMEI order

Gemma: I understand what you are saying, however, some users have received this update in the UK, we are in the UK and UK support and I can confirm users are getting this update. No one is being missed you will need to wait for the update to reach your device.

Gemma: I am unable to provide you with another answer and neither will another agent, the answer has been given the update is released in the UK, it is on it's way to the devices, there is not a known issue, we thank you for your patience as this update is being rolled out
[HTC One X] surfer1000:
I think Gemma is confused with the 1.28 update!!!
[HTC One X] nokian90:
I am from Northern Ireland and am still waiting for the update..... I got the 1.28 the same day it was released.....

I would love to know what is up with HTC this time ,is the UK and IRELAND not important any more and are they just going to forget about us here....

Very poor service and from what read from the forums customer service is even worse..

HTC need to get your act together !!!!!
[HTC One X] c4llum:
interesting, because I repeatedly said the 1.28 update was quick and that it was 1.29 we were concerned about... ridiculous
[HTC One X] surfer1000:
You would think as your on to customer support (like i have been)....and your on complaining about not getting the update, that they would/could do something right away with your IMEI to get it to you, on an individual basis, it cant be that hard ??? and wouldnt that just be good customer service ?
[HTC One X] EddyOS:
I don't think ARE leaving us out on purpose - just use the RUU and be done with it! You have the option and although you shouldn't have to use it it does stop a pointless complaint thread ;)
[HTC One X] Torc'qua:
This is very true Eddy.

Over the past couple of days my battery has serious been dropping, some days it's alright, at the moment it's not lasting a full day on the same usage.

It's tempting to run the RUU and yes, this would stop half the rants and complaints on this thread!
[HTC One X] surfer1000:
I certainly wont use an RUU....I don't want to run the risk of having a £480 paper weight :eek:
[HTC One X] EddyOS:
If you're running x.xx.401.x then the 1.29.401.7 RUU will run fine and not cause a brick (so long as you're fully charged)
[HTC One X] Ripley:
It's an official HTC update file, your phone will not install any non HTC update (unless you're rooted, which you are not)
[HTC One X] Wielki.Brat:
My friend have HTC one X from three Uk and he check today for update and nothing coming yet. I have unbranded HTC one X and still nothing as well (:
[HTC One X] :
I flashed the RUU and it was fine. Nothing to worry about
[HTC One X] skyn8t:
Battery performance

Guys if you have'nt got the 1.29 update, flash the RUU. Its worth it. Battery performance is awesome. Screenshot below since flashing the RUU.

http://www.dropbox.com/s/t6bwaxapxboqk8m/Screenshot_2012-05-14-20-02-48.png
[HTC One X] andresalonika:
I flashed ruu and everything's cool !!
[HTC One X] surfer1000:
Well i don't want to risk it, especially since we really don't know whats really behind the lack of OTA.
[HTC One X] Zipperface:
Same as... it's bloody ridiculous that the UK & others are still waiting for this update!!
[HTC One X] andresalonika:
There's zero risk its like flashing an official samsung firmware to ur samsung handset through Odin ( if u had a samsung device b4). It only wipes apps. Photos are still there!
[HTC One X] craigymuk:
Where the link to ruu sod it am going to do it
[HTC One X] surfer1000:
I've just phoned them again!....

I know it's like talking to a brick wall with them, but i feel the more they get hassled from me, the more chance I've got of them doing something about it.

No change though on there stance, same old crap, just a different day.

The chap said i could try a factory reset to see if it manages to find the update after that, but I would lose all my data, so thats out the question.

He actually said they have set up a new team to scour the forums to aid in there customer help/responce.
[HTC One X] EddyOS:
Here you go

http://hoxroms.serveftp.com/RUU_END...Radio_1.1204.104.14_release_259281_signed.exe
[HTC One X] craigymuk:
Thanks mate what will i lose off my phone
[HTC One X] EddyOS:
All data - it'll be back as if you just got it out the box

Could use this to back things up first (not tried it myself)

http://xdaforums.com/showthread.php?t=1581653&highlight=backup
[HTC One X] craigymuk:
O right ummm not sure now lol so my pics and music will be gone too
[HTC One X] EddyOS:
Just back the folder(s) up before flashing, then copy it back IF it gets wiped
[HTC One X] knoxploration:
At this point, that's basically our only chance. They apparently won't escalate calls regarding this, so our only hope is to waste enough of their resources (it costs money to answer phones) that they are forced to pay attention to this.

It is now two weeks since the update was supposedly released, according to HTC themselves. We still don't have a single report of a single UK, retail phone that has received the update.

That in itself is enough to be seen as proof that the update has not been released in the UK, no matter what HTC claims. It is simply too great a suspension of disbelief required that out of the hundreds (or more) of UK HTC One X owners we have here, not a single one has received the update by some weird coincidence if it's actually available.

I am not sure I would label HTC as incompetent, but (and I say this as somebody who spent years working technical support myself) I would label their level one tech support as completely and utterly useless at this point. We have numerous reports of the same individuals in HTC support being contacted about the lack of UK availability for this update, so they are well aware this is a widespread issue. Two weeks later they're still clinging to their script, when they should long since have escalated this inside HTC, and pushed the issue to get an answer -- if not for the sake of their customers, then for the sake of their own call volumes and workload.

It's pretty pitiful that apparently nothing at all has been done.
[HTC One X] surfer1000:
wow, well said!

Their customer service are there until 9pm people 0845 890 0079
[HTC One X] goulies:
It is possible that htc didnt want to release 1.29 untill all the branded phones had 1.28, i would imagine the the likes of o2 and three would be giving htc sh1t if they had of released 1.29 and the branded phones where still on 1.26.

Just a taught.
[HTC One X] surfer1000:
I don't think thats the case, if it was why not just tell people ???

It appears like everybody has now got 1.28, it seems to have been released by the various networks last week.

Also i think it would be HTC giving the networks hassle over not getting their fingers out and getting the updates out.

I dont think the networks do the dictating to the Phone manufacturers.

Their customer service are there until 9pm people 0845 890 0079
[HTC One X] goulies:
Its the networks that sell their phone and deal with the customers directly so im sure that the networks have some say with htc. weather they threaten to stop selling there phone or what ever. Look at what happened with Amazon they just stopped selling the one x. Thats bad for htc big time and they wouldnt like the networks to follow suit.
[HTC One X] surfer1000:
There is a zillion reasons why Amazon might not have the model available at present, perhaps they sold out, or didnt pay the bill to name just 2!

There is still over a dozen buying options backed up by amazons guarantee system on the site, so i wouldnt read to much into that.

Personally i've never purchased a phone direct from a network, always been a 3rd party in my case

Their customer service are there until 9pm people 0845 890 0079
[HTC One X] tooney:
Pics and music stay, just wipes data, system etc.
[HTC One X] Wielki.Brat:
Hire is my conversation with HTC support about update:
[HTC One X] surfer1000:
wow that's Deja Vue for yeah!

In fairness to HTC I will say this about there customer support, at least they have "proper" english staff manning their phones!

So at least the bull**** is loud and clear

Their customer service are there until 9pm people 0845 890 0079
[HTC One X] :
Same ****, different day. More pointless complaining tomorrow *yawn*
[HTC One X] c4llum:
Maybe not for much longer, just seen this encouraging tweet...

Phones 4U HTC one X's receiving OTA update to 1.29.401.9 -- Gavin Lewandowski (@gavinlew)

...can anyone confirm?
[HTC One X] jonstatt:
If you follow this link

http://www.amazon.co.uk/HTC-One-Sim...XM40/ref=sr_1_1?ie=UTF8&qid=1337014513&sr=8-1

You will see it is nothing to do with stock or anything like that. They only use that message when they have a concern with the stock itself.

If they were just sold out it would say "Temporarily Unavailable" and nothing else.
[HTC One X] knoxploration:
If you follow this link, you will see that the assertion that Amazon is not selling the HTC One X is completely and utterly, patently false:

http://www.amazon.co.uk/HTC-One-Sim...E&s=electronics&ie=UTF8&qid=1337034386&sr=1-1

That is the HTC One X, available to buy today, SIM free, in stock, and "Dispatched from and sold by Amazon.co.uk.".
[HTC One X] :
It's the white one that they're not selling. The link you posted refers to the grey version.
[HTC One X] knoxploration:
...which means they're still selling the phone. At no point did the person I was replying to say that Amazon stopped selling one color (which is not big news; retailers are free to sell whatever they want, and almost certainly they just took the listing down briefly for some minor reason. They certainly haven't stopped selling the One X; had they done so they'd have stopped selling both colors, not just one.)

Exact quote:

Note: no mention of color, and flat-out incorrect information. The tinfoil hat conspiracy theory falls apart if you note that Amazon are still selling the grey version.
[HTC One X] jonshipman:
You guys should have listened to audiavant. Got the OTA to flash with CWM. Here's his quoted post.

Now, I'll do one better and link to my copy that flashed fine.

http://dl.dropbox.com/u/600620/CWM_...rope_1.29.401.7-1.28.401.9_release_259295.zip

Here's my software about screen for proofs:

https://www.dropbox.com/s/73d6d1an5njtt8m/2012-05-14 23.43.28.png

Anyone can mirror it in case Dropbox gets stingy.
[HTC One X] knoxploration:
Interesting. Does the phone still look like a stock UK phone as far as HTC's concerned, or does it end up looking like (and taking updates for) a European phone, if we apply the European update file? Or does it end up as somewhere in between the two?

I still have warranty concerns, but less than other methods, if this allows me to flash the update file I downloaded from HTC's own server.