[HTC One X] Kickasskev:
PMSL

I know its long but have a read was on chat with customer services

Welcome to O2. Someone will be with you soon.

You're through to Arnold.

Kevin: hi are you aware of any updates to be released for the HTX 1 x

Kevin: HTC sry

Arnold: Please give me a few minutes to check this.

Kevin: ok

Arnold: Thanks

Arnold: Thanks for waiting.

Arnold: Are you talking about HTC ONE X (ENDEAVOUR) NFC ?

Kevin: (Endeavour) EFC ??? what do you mean by this

Arnold: (Endeavour) EFC is special feature of HTC

Arnold: It has been released on O2

Kevin: I mean the OTA (over the air) updates, the phone is currently on version 1.26 and running like a bag of spanner, HTC have release 2 updates that o2 are meant to release which fix alot of problems on the phone

Arnold: However, it's out of stock. It'll be stock in 14 May 2012

Kevin: and they havn't released them yet, all other networks have released these updates

Kevin: software updates

Kevin: i have the phone

Arnold: We've already been released but from O2..

Arnold: It'll be available in stock on 14 May

Kevin: I already have the phone

Kevin: dont you undersatnd

Arnold: I'm checking this for you.

Kevin: OTA (over the air) updates, the phone is currently on version 1.26 and running like a bag of spanners, HTC have release 2 updates that put the software on to 1.29 o2 are meant to release these which fix alot of problems on the phone, they haven't released them im asking WHY

Arnold: In this case you'll need to set an appointment on O2 Guru. I'll provide you the link to set up an appointment.

Kevin: why you are customer support?

Arnold: Click here

Kevin: no, i want to deal with you, why cant you help

Arnold: The latest version we have released : 1.26.401.2

Kevin: yeah and that version runs like a bag of spanners, there are so any problems in this software version, HTC have releasde 2 newer versions which fix alot of problems people are having, all other networks have relased these update vis OTA updates , vodafone,3,T-Mobile, why not o2, these updates have been out for a good couple of weeks now

Arnold: I'm really sorry. But we've updated with 1.26.401.2. We'll update latest version very soon.

Kevin: how soon? ive bought in to a contract that costs me £36 a month and I have a phone that is so buggy and unusable at some points, you arnt giving me what I pay for

Arnold: I'm sorry we don't have exact time frame.

Arnold: Once we'll launch latest version we'll surely update this on our website.

Arnold: I can't give you wrong information.

Arnold: We'll send a notification to our customer once it'll be launched.

Kevin: thats not good enough, you cant give me wrong information but you can gladly give me a buggy glitchy phone and still take the £36 a month out my bank

Kevin: o2 can fix all the problems I am having with my phone the same as all other networks have fixed it for their customers, but o2 decide to hold back not give updates

Arnold: I'm sorry for any inconvenience that may have been caused. But it's O2 standard policy. Very soon we'll launch and update on our website and send you notification.

Arnold: The level of service you received isn't the service we want our customers to receive.

Arnold: We value you as a customer and we try to provide the best possible service to our customers.

Arnold: We're working on this to launch very soon.

Kevin: So why take so long in releaseing updates, whats so different to your updates compared to 3 t-mobile & vodafone? Nothing all you do is add your o2 apps and push it out.

Arnold: I'm sorry but all the network can't release this software at the same time.

Arnold: Some time O2 launch some updates, software etc on first.

Arnold: But this time we're working on this to launch. Because we try to provide the best possible service to our customers.

Kevin: your wrong look here http://xdaforums.com/forumdisplay.php?f=1533

Kevin: To give us the best possible service would be to give us the updates that HTC release, so in my eyes you arn't giving the best possible service

Arnold: I agree with your words Kevin.

Arnold: But we're working on this to release very soon. There is high possibility to release in a week.

Kevin: Ok im gonna go now cos you are boring me, thanks for nothing