yashsingh1/xdaforums huggingface dataset:
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Anyone want to spam their twitter live chat?

"@RadioShack: Join us TODAY from Noon-1pm CST for our #RSChat with Lauren Kushnerick who is our Product Marketing Manager: http://t.co/sKVe3Zb7"
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
Yep and guess what they have remove all my FB posts regarding this issue even though I was very careful to stay polite...:eek:
[AT&T, Rogers HTC One X, Telstra One XL] the orange bandit:
Hi all - my real name is Ricky Cadden (as mentioned in my sig, lol) and I'm the Social Media Community Manager at RadioShack. The HTC One X is an awesome phone, and we're glad you decided to pre-order through RadioShack. We sincerely apologize for the issues with this pre-order, and are actively working to get everyone taken care of.

Please note that we don't remove Facebook posts, unless they violate the Community Guidelines listed here: http://www.facebook.com/RadioShack/info. Also note, one of the guidelines is not to post duplicate messages. ;)

We really appreciate your patience and your business, and we understand that delays in shipping a pre-order are not the best customer experience.
[AT&T, Rogers HTC One X, Telstra One XL] Zeros:
Ricky, can you at least tell us what the actual issue is with these pre-orders? We have now heard out of stock, pricing issue, technical issue, activation issue, etc. Thanks
[AT&T, Rogers HTC One X, Telstra One XL] BoosterSilver:
I pre-ordered my HTC One X Gray on May 4th so I assume I'm low on the list to receive a phone.

The order status reads:

Estimated ship date:5/8/2012, pending approval

Estimated delivery date:TBD

I called Radio Shack an at 10am this morning asking about the delay and they told me that they HAVE been having pricing issues with the activation on the phone but that the order would be updated and that I should receive an email within the next 24 hours once the order has been processed and the phone is shipped out.

I've had my HTC Aria for almost two years and I passed up on the Vivid to wait for this one. After snagging it for $50 I think I can be patient for another day or so...I hope. :)
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
Hi Rick, post did not violate guidelines and were removed twice from RS post announcing the return of RS twitter chats...

The RS post asked what we would like to Ask Lauren and I simply said I'd like to know where my HTC One X is. Does that violate guidelines ?

I just really would like to find out for myself how "awesome" the HTC One X is ?

We (the people/CUSTOMERS) have repeatedly asked what the hold up is, especially when everybody else (Amazon, Best Buy, ATT,...) has shipped pre-orders ? to no avail... We have been given a bunch of different lame excuses - i really should say lies but i'm polite (if you have a minute explore this thread we have posted several transcripts of conversation with RS reps)

So yes I'm getting very frustrated with my RS experience and wish I had ordered it with a more customer friendly company.

Thanks though for being the only one so far at RS that has actually taken the time to acknowledge the problem;)

---------- Post added at 11:33 AM ---------- Previous post was at 11:31 AM ----------

Does not matter when your ordered it we are all seeing the same thing. I'm yet to hear of anyone that has received an RS pre-order for HTC One X (I did however hear from people who have picked it up in stores !)

Don't you know there is a "pricing issue" !!!
[AT&T, Rogers HTC One X, Telstra One XL] BoosterSilver:
Yea, I knew most people were seeing the same thing. I guess I was just under the impression that the pre-orders would be filled on a 'first come, first serve' basis. If they were and there weren't enough phones to go around then even after they had finally fixed their activation problem (with the phones coming up as $199 instead of $49) the latest pre-orders would have to wait for a later shipment anyway. I'm just glad that's not the case. :)
[AT&T, Rogers HTC One X, Telstra One XL] rfound:
Well, mine ($149, not $49) just got another checkmark.... now just waiting for the "Shipped".... but it says shipping today, delivery tomorrow. Crossing my fingers.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
same, and now it says estimate delivery is tomorrow instead of TBD. Maybe they got this mess sorted out?

edit: still not been charged for it though...
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Yours was a $149 too? My $49 still says TBD for delivery.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Mine was $49. Looks like this now...
[AT&T, Rogers HTC One X, Telstra One XL] Zeros:
Just to be clear, this is a second One X that you ordered (for $149) after your pre-ordered $49 One X, correct? The pre-ordered one has not had it's status updated, just like everyone else, I'm assuming.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Look at mine, Mine was a $49 preorder from 5/3 and just got updated per my screenshot.
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
I'll keep my fingers crossed for you!

EDIT: Placed mine on 5/3 and no update, when did you place yours?
[AT&T, Rogers HTC One X, Telstra One XL] Zeros:
OK, I see that now. My pre-order from 5/4 is still on the single check mark, TBD screen. I'll let you all know if it changes.
[AT&T, Rogers HTC One X, Telstra One XL] emre1903:
My order has this now, I believe it's a good sign, right ?
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
hope so...
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Mine was preordered on May 3rd and it's still on the single check mark and TBD screen.
[AT&T, Rogers HTC One X, Telstra One XL] Cryosx:
Same here
[AT&T, Rogers HTC One X, Telstra One XL] emre1903:
may be it has something to do with the location, I'm in CA for example
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
same
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
So am I
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Mine was placed 5/3, I'm in CA and my order still hasn't been validated (2/4 checks).

EDIT: For what it's worth my order was placed at 4:06pm according to the RS site.
[AT&T, Rogers HTC One X, Telstra One XL] emre1903:
my prediction fell short then, I've ordered on 5/3 at 9:16 pm
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Someone on the FB said they ordered on 5/1 and no change. Looks like luck of the draw...
[AT&T, Rogers HTC One X, Telstra One XL] Zeros:
Mine just changed to order validated. I ordered 5/4.
[AT&T, Rogers HTC One X, Telstra One XL] rfound:
Well, I ordered on the $49 deal, but I wasn't the primary number(figured it was worth a try anyway), so I had to have about 4 conversations with customer service to authorize the additional $100 charge. Then it went into a bit of a holding pattern and finally seems to have started rolling again.

I am in california.
[AT&T, Rogers HTC One X, Telstra One XL] BoosterSilver:
My 5/4 preorder has been validated now with estimated delivery date for 5/9. I guess it's just taking some time to work through updating everyone's orders.
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Same, 5/3 order updated with delivery of 5/9.

EDIT: Now, I just want to see someone's actually say shipped!
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
Not sure if date matters, since I preorder on april 27th and mines Been changing between 1-3 check marks every day practically.
[AT&T, Rogers HTC One X, Telstra One XL] the orange bandit:
Update on HTC One X pre-orders: We know some of you have questions about your shipments - I can confirm that all orders will be confirmed and they will ship today. Please feel free to reach out to us at Help@RadioShack.com with any questions and we apologize again for the frustration.
[AT&T, Rogers HTC One X, Telstra One XL] Cryosx:
well, radio shack wireless went down and i needed to input more information... decided to cancel and get it straight from att
[AT&T, Rogers HTC One X, Telstra One XL] Xandlinger:
Thank you very much for informing us of the issue! Can't wait for tomorrow now :)
[AT&T, Rogers HTC One X, Telstra One XL] shadestalker:
"Preorder"

From wiktionary:

Before; used to form words meaning "before (in time)".

Before; used to form words meaning superiority or excellence.

Fail and fail. People have been walking into stores (including Radio Shack) and picking up these phones since 05/06. My "preorder" initiated on 04/30 is in some kind of administrative limbo, and I'm being thanked for my patience while more promises are made that everything will be better in the morning.

Definitely price matching elsewhere from now on.
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
Fun, Radioshackwireless site down.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
the cherry on the cake... conveniently just as i received this confirmation via Twitter

Ricky Cadden ‏ @rcadden official updates going out, but wanted to let you know all orders will be confirmed and shipped today. Sorry again for the issues.

---------- Post added at 04:02 PM ---------- Previous post was at 04:01 PM ----------

Don't we all regret no thinking about that earlier ?!!;)
[AT&T, Rogers HTC One X, Telstra One XL] rfound:
Awesome, site is totally borked now. I will be fairly happy still if it gets here tomorrow as promised... but this experience compared to buying from AmazonWireless... well, frankly, it sucks. Given the same price in the future, AMZN will be getting my business next time.
[AT&T, Rogers HTC One X, Telstra One XL] khag7:
I just went to a Best Buy and a Best Buy Mobile with a copy of your receipt and a copy of my Radio Shack pre-order receipt. Employees at both places said they couldn't match a pre-order price, but they could match the current price (which was $200). They also said that the person who sold you the phone for that price wasn't allowed to do that and will probably get in a lot of trouble and maybe fired if their supervisor finds out.

I also tried going to Radioshack and they told me that they would pricematch their website, but not the preorder price, the current price of $200.

So I guess I'm waiting.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
I did get a few emails from AT&T about my rate plan change. Is it safe to call AT&T now and revert to unlimited, or wait until I have the One X?
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
wait for you phone and activate it by calling att directly. If you want to make xtra sure call ATT prior and have them note in your account that you're upgrading and want to keep your unlimited data. DO NOT ACTIVATE with RS !!!
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Will do. I called AT&T about 2 hours before I ordered my OneX, so it's been noted already. I will call AT&T directly tomorrow when I get it.

It's weird that the plan changed before I activated though. My online acct already shows DataPro 3GB. With the way RS messed up, I will def. call AT&T to activate.
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
The RS order status site is back up.
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
Yep, and I moved from a measly single check to "ready to ship"! Estimated delivery of tomorrow. Finally.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
WTF !!!AARRRGH:mad: !!! Just talked to ATT to make sure my unlimited did not disappear and the RS upgrade still has not been processed but ATT definitely confirmed I should activate with them to err on the side of caution

Where are my blood pressure pills. LOL
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Same. I will be excited when people start saying their orders have shipped and have a tracking #.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
When did you place your order. mine still is on "order received"...
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
I obviously have not gotten my phone yet, so no activation. This is what my AT&T account looks like now.

I was unlimited before the order. I did let AT&T know I would be upgrading with RS, so hopefully this is no big deal come tomorrow when I call to activate.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Same here
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
last Friday 5/4.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
did you get the $49 deal. mine was place on 5/2...
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
No, the $150 white deal.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
I just contacted customer support and they're still saying the same BS about activating problems... this will be my (or our) last phone I upgrade with this company.
[AT&T, Rogers HTC One X, Telstra One XL] khag7:
Still only 1/4 checks...
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
I guess that's why you're getting it...LOL

---------- Post added at 05:50 PM ---------- Previous post was at 05:45 PM ----------

Same here. You can get someone on the phone at 1800 444 9543, it's the corporate office and you can get a supervisor on the phone. Note sure it helped any but it sure felt good
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
Finally, progress! Just got an email notification from AT&T saying changes wree made to my account, checked my radio shack page and it shows the item is ready to be shipped. Didnt say it shipped yet, but at least now it says ready to ship and that it should arrived tomorrow. Finger's crossed!
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
Guessing I have to wait until I activate before I call AT&T to "grandfather" me.
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
Same here. They best return us to our grandfathered status. Currently its showing for me the $50 plan for 5gb+tethering.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
agreed!
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
Why did u select the $50 plan? That might actually flag something when you move down to the $30 unlimited grandfathered plan.

The reason I chose the $30 (3GB) plan is because I didn't want Radio Shack to flip out that I'm "lowering" my monthly commitment and cause some penalty since the grandfathered plan is the same $30 price as the 3GB plan.

Dropping from the $50 to $30 plan could probably flag you as in violation of the terms of contract.
[AT&T, Rogers HTC One X, Telstra One XL] garrettjjjj:
Good luck getting back the grandfathered data. Doubt you will but fingers crossed.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Several people have had luck, and idea why not?
[AT&T, Rogers HTC One X, Telstra One XL] Xandlinger:
I think he may be referring to the guy that got the $50 data plan. I believe it is a breach of the ISD constract from Radioshack if he "downgrades" to the $30 data plan.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Same as every other day at 4:00 PM... the site has updated the Estimated ship date. No point in contacting them anymore since all they're going to tell you is to wait 24 hours and they're having trouble activating. It's been 4-3 days now and the same story and no real explanation.
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
I didnt pick it, they automatically put me on it. They didnt even ask me which plan I wanted. I also specifically told me that I didnt want anything changed on my plan and that I wanted to keep my originally grandfathered plan. I specifically told the sales person before I pre-ordered and once again with another agent after I pre-ordered.

So if anything I'll just plead my case. I hoping it'll work. They try to do it to me before when I bought at radio shack when the Atrix first came out. I had to call AT&T to change it for me.
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
Yeah, when I went through the ordering process, they auto-selected a bunch of the "top" features and I had to go through and deselect them. I'm sure they asked which data plan you wanted though, but I do think it had the $50 selected by default.
[AT&T, Rogers HTC One X, Telstra One XL] Futan21:
Looks like mine might actually be shipping today. Didn't auto-push back at 7PM EST like yesterday. Not getting my hopes up though.
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
And mine has regressed back to "TBD"...
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
:(

Mine hasn't regressed yet, but mine was a $49.99 grey one.
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
No they didnt ask which dataplan I wanted. But I did specifically tell them I wanted to keep my grandfathered plan and they said it was ok. Man so many lies. I am getting very worried.
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
TO ALL: if you want to keep your grandfathered data plan you need to make sure ATT has a note in your account about it and you NEED to activate over the phone with ATT not RS. If not good luck getting your plan back. Also as said in earlier post it is not a good idea to downgrade your plan with RS it would breach your agreement with them and they could hit you with serious fees since the phone is heavily subsidized and that's how they get paid...so beware.;)

Has anyone receive shipping confirmation from RS for the grey model at $49 ?
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Wonder what's up with tracking numbers....
[AT&T, Rogers HTC One X, Telstra One XL] Zeros:
Estimated ship date:5/9/2012, pending approval

So much for them shipping today.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
They probably want us to cancel our order.
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
And I will be if it doesn't ship tomorrow.
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
My ship date hasn't pushed to 5/9... so hoping they have actually shipped, and are just slow to update w/ tracking info.

Nguyenhuu, you may want to contact Radio Shack and let them know that part was a mistake, but you intend to keep $30 data plan option instead... so when you switch back, you may avoid Radio Shack's hammer.
[AT&T, Rogers HTC One X, Telstra One XL] Crizthakidd:
i really need my phone, im almost certain i would of paid 149 whever but damn this is annoying. my mom get her from amazon for 50 bucks is that deal still going on? this is so annoying i need it for work yet shes just playing around with the camera all day lmao not fair. radioshack sucks so much what do we even get with it no car charger like amazon, no wait we get 7 free coldplay songs. AWEZUM !
[AT&T, Rogers HTC One X, Telstra One XL] ceo.mtcl:
I cannot get this deal ... LOL anyway I can get this now?

Sent from my HTC One X on Leedroid's ROM v5.0.0.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Trust me, you don't.
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
I contacted them today and they switched me to the 3gb plan $30, they even let me go to the 300mb if I wanted with no retribution. After I get it and activated, I'm going to call ATT and see what I can do with escalation.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Why did my order just get bumped to TBD on both lines?
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
As did mine, this is a *expletive* joke.
[AT&T, Rogers HTC One X, Telstra One XL] voipben:
My theory is that this "bump" to "TBD" is an indication our orders are actually being processed and shipped out. Hopefully this isn't just wishful thinking.
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Your optimism is lasting much longer than mine in this fiasco. I lost mine right around midday Monday... Hope you're right.
[AT&T, Rogers HTC One X, Telstra One XL] Futan21:
I'm leaning towards the opposite. :x And my pessimistic self just got changed from Shipping 5/8, Delivery 5/9 to TBD.

In the email it says

My guess is it got caught up in the QA process. We'll see tomorrow, maybe.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Is yours the $50 Gray?
[AT&T, Rogers HTC One X, Telstra One XL] Futan21:
No, $150. Not the primary account or whatever they call it. :x
[AT&T, Rogers HTC One X, Telstra One XL] t0mmy:
This is a complete f***in joke. I will never buy another product from this pathetic excuse for company ever again. When you try to call them, their brain dead reps that can barely speak english has no clue what is going on. Now, whereismyorder.com is down again. Here's something that may cheer you up guys:

This is their 2 year stock prices. I can't wait till this company goes bankrupt so I can piss on the vacant retail space that used to be a radio shack.
[AT&T, Rogers HTC One X, Telstra One XL] mzimmer88:
Amen.
[AT&T, Rogers HTC One X, Telstra One XL] xandr115:
You know who really lost in this? Amazon for price matching and matching the next day shipping... LoL. Who knew? (WE SHOULD'VE). haha
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Lol I know Amazon must be pissed.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
The whole thing is bull****. I know it's only 2 days in the scheme of things but don't sell it as a "ships on release day" preorder then.
[AT&T, Rogers HTC One X, Telstra One XL] Sam3gX:
Do you guys think this will ever be shipped to us?
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Hazy. Ask again later.
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
I thoguht there was progress today but now I checked and mines got change to "TBA" as well now... so sad. But good news, there looks like root method now for our phones! http://xdaforums.com/showthread.php?t=1644002
[AT&T, Rogers HTC One X, Telstra One XL] Crappyvate:
Let's keep posting messages on their FB page, you can also tweet @rcadden (social media dude for RS), also call 1 800 444 9543 which is the corporate office number for RS wireless (really Simplexity- this number will get you directly to someone in the US not the offshore call center)
[AT&T, Rogers HTC One X, Telstra One XL] Crizthakidd:
seriously do not back out of your order they cant do this lol noone should be able to place things that cost 199 normally at 49 and then go whooops! out of order lets hold out and see how many cancel so we can save the money lost. yes i know its an issue activating it because it will show up at their system as 199 because the deal was funky in the first place but guess what take the loss like a man radioshak and ship these phones TODAY. keep harassing live above posted posted all ways to contact them
[AT&T, Rogers HTC One X, Telstra One XL] Futan21:
...Such BS.
[AT&T, Rogers HTC One X, Telstra One XL] the orange bandit:
You're obviously free to do so, but I will let you know that RadioShack is well aware of the situation, and we're working to get it resolved as soon as possible. As you can imagine, we get no benefit from continued delays. Repeated messages will not speed things up.

As many of you noticed, our partner had a site outage roughly 30 minutes after our Social Media Post that impacted their website and internal systems. All orders not processed yesterday will get shipped out within the next 24 hours.

Also, while the $49 price was an inadvertent pricing error, we will be honoring it for those orders. Thanks again for your patience.
[AT&T, Rogers HTC One X, Telstra One XL] Linked25:
I guess not all the support reps have been given all the information yet. Called in to make sure that I had the 30.00 plan set up not the 50.00 and figured I would ask about the status..

Got the "Problems with pricing" answer and was told there is not yet any word on when these would be shipped out. They did offer me a free bluetooth headset for waiting though. I figure I might have to wait till 2015 to see that bad boy.

Also, it did turn out they put me on the 50.00 plan even though asked for the 30.00 , they were very nice about switching it to the 30.00 for me.

Finger's crossed I guess that maybe we might see this going out today? Did anyone from the batch that were set to To Be Delivered 5/9 get a tracking number yet?

PJ
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
Score on the free headset at least!
[AT&T, Rogers HTC One X, Telstra One XL] ThisWasATriumph:
They fricken calceled my order after all that. Said they could not work with my account type. Well thanks for waiting 5 days to tell me! Amazon told me immediately. I wrongly assumed it would not be a problem when my order went through...off to the AT&T store where I can actually get a phone.
[AT&T, Rogers HTC One X, Telstra One XL] mbaran:
What's the account type?