yashsingh1/xdaforums huggingface dataset:
[AT&T, Rogers HTC One X, Telstra One XL] x3phyr:
Location	Date	Local Time	Activity

Louisville, KY, United States	05/03/2012	10:42 A.M.	Arrival Scan

DFW Airport, TX, United States	05/03/2012	7:47 A.M.	Departure Scan

DFW Airport, TX, United States	05/02/2012	8:31 P.M.	Origin Scan

United States	05/02/2012	9:36 P.M.	Order Processed: Ready for UPS

GUYS GUYS GUYS IT LEFT KENTUCKY IT LEFT KENTUCKYYYYYY.
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
Mine is in orlando!
[AT&T, Rogers HTC One X, Telstra One XL] tehdef:
Awww yeah, mine just got here! This display smokes the iphone so hard.
[AT&T, Rogers HTC One X, Telstra One XL] crazylilazn:
Mine has not been updated since it arrived in DFW airport last midnight....COME ON!
[AT&T, Rogers HTC One X, Telstra One XL] nino313:
Yep 10:42 but i just checked and i guess its back on the road :D
[AT&T, Rogers HTC One X, Telstra One XL] BBock9:
Does ups let you pick up a package from a distribution center? My phone is 10 miles from me but wont go out for delivery until tomorrow ....
[AT&T, Rogers HTC One X, Telstra One XL] Artimus009:
So is mine...I don't understand why ups doesn't ship to Jacksonville...its the largest hub in the us.
[AT&T, Rogers HTC One X, Telstra One XL] AliLaPointe:
I just tried the same and no dice. Ughhh. I want the phone for $50!! Lol
[AT&T, Rogers HTC One X, Telstra One XL] BoostedSR20:
Ok, thats what I figured. I'll just plan on having it sent to the fedex location.
[AT&T, Rogers HTC One X, Telstra One XL] americasteam:
Just pre-ordered mine online and it stated UPS 2 day delivery.
[AT&T, Rogers HTC One X, Telstra One XL] nunyabiziz:
FedEx unless you are employed by another shipping carrier.
[AT&T, Rogers HTC One X, Telstra One XL] ricktat:
Be right back.... Fed Ex is at the door.
[AT&T, Rogers HTC One X, Telstra One XL] bryyte:
back-order

ordered on the 24th, heard anything after 3:00 p.m. would have to wait till the release.. completed the checkout at 3:01 and my order is on back-order.. :mad:
[AT&T, Rogers HTC One X, Telstra One XL] onthezone:
There is no back order, don't worry everyone's is showing back order due to no inventory yet.
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
The deadline to get the phone by Friday is ordering tomorrow by 4:00 EST. I have a feeling that if the lumia 900 is any indication, it will ship Thursday with one day shipping.

I hope no one waits that long though... haha
[AT&T, Rogers HTC One X, Telstra One XL] tehdef:
What does everyones status look like on the AT&T Business Direct order status page? Mine just says "Pre-ordered". When I check via my phone, it says processing, and nothing else.

Edit: No crap. As I clicked reply, I got an email about my HTC One deliver from ATT.

"Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.

We wanted to confirm that your order for HTC One TM X on 04-21-12 is still scheduled to be delivered as early as May 6, 2012.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment on-line.

"
[AT&T, Rogers HTC One X, Telstra One XL] craig@xatik:
I just got a confirmation email from ATT.

"We wanted to confirm that your order for HTC One TM X on 04-26-12 is still scheduled to be delivered as early as May 6, 2012. "

That made it sound like I won't be getting it before the 6th??
[AT&T, Rogers HTC One X, Telstra One XL] JamesR913:
I just go the same email. I dont like ths highlighted line
[AT&T, Rogers HTC One X, Telstra One XL] MattMJB0188:
I sure its possible to go into an AT&T store on Sunday and buy. This phone is becoming too popular. :D
[AT&T, Rogers HTC One X, Telstra One XL] tehdef:
Not at all happy about this either, since the 6th is a sunday. It's possible they could be doing the whole "under commit, over deliver" tactic, which would work in their favor due to ATT being hated by most people, lol.
[AT&T, Rogers HTC One X, Telstra One XL] nephipower:
I work for a Fortune 500 company and thus we have a lot of IT employees. As part of that we also have a lot of 3rd party contractors who are mostly Indian. I can say I have seen several things written by contractors that have poorly written English in it.

So i wouldn't be surprised if this was poorly written by someone. Also you have to realize that this is probably a canned message and they just merge with the release date into the message. Since the release date for the device is the 6th that just automatically got merged into the message with no logic checking to see if that date is on a weekend and the device would have to be shipped early in order to get to the customer BY the 6th.
[AT&T, Rogers HTC One X, Telstra One XL] Maroon Mushroom:
Most of the time. It depends how it was preordered too.

For the Galaxy Note, mine came in about 4 days late because it was shipped USPS
[AT&T, Rogers HTC One X, Telstra One XL] ricktat:
ATT told every rep in the country that if the if the phone is ordered my 2PM 5/2 then it will be delivered on 5/4.

This is what they put in writing for the training about the pre-order. So they may ship 2-day on 5/2 or 1 day on 5/3. But lets wait an see what happens.

It is possible that they oversold.... and if they did and you don't get one of 5/4... Just go to the store on 5/6 and pick one up and complain...and you will be rewarded..
[AT&T, Rogers HTC One X, Telstra One XL] sassij:
I just received the same email and I called At&t premier to inquire about the new status.

The guy's answer was the phone will be delivered on the 6th even though it is a Sunday, Fedex will make an excption. How incompetent!!!

I highly doubt the phone will be delivered on the 6th.

I am pretty sure the phones will be shipped and delivered by the 4th and if not, we can complain and get rewarded in the same fashion when they shipped the galaxy note via USPS rather than Fedex, I got a 100 dollars credit on my account for the inconvenience
[AT&T, Rogers HTC One X, Telstra One XL] Minor723:
I just ordered my phone from att over the phone and they told me they would ship it overnight and I will have it tomorrow.

We shall see if this really holds true. Waiting for tracking information.

Don't see how this is possible when the phone is supposed to come out on the 6th.
[AT&T, Rogers HTC One X, Telstra One XL] onthezone:
Are you sure you ordered the HTC one X ? lol
[AT&T, Rogers HTC One X, Telstra One XL] Minor723:
Yes. See attachment.
[AT&T, Rogers HTC One X, Telstra One XL] sigtau2001:
How did you get it for $99??
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
It's odd...

If it reaches my local UPS today, can I take my tracking numbers and ask for it?

Nevermind! It departed Orlando then arrived back at orlando...? Lol
[AT&T, Rogers HTC One X, Telstra One XL] mobilehavoc:
Bump.

Also the people that are having their phones shipped, when did you order? Just wondering how long I'll have to wait on mine
[AT&T, Rogers HTC One X, Telstra One XL] Ninety Four:
I ordered mine on Monday 4/30 and I see it finally left DFW airport at 3:17 P.M. today.
[AT&T, Rogers HTC One X, Telstra One XL] nunyabiziz:
What method of shipping did you choose?
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
End of business day Thursday now and no shipping confirm yet for me =(

Since release date is May 6th on a Sunday, no mail is delivered that day. So I might have to wait until maybe even Tuesday to get my phone, since they will ship it Monday, takes one day, so Tuesday get it. So sad if this is true.

If they ship it tomorrow, then I have a chance of getting it Saturday. Crosses fingers. If I get it on tuesday that would really suck since I coulda just gone to AT&T store to get it sunday, 2 days earlier haha.

Owell, the risk and rewards of being impatient.
[AT&T, Rogers HTC One X, Telstra One XL] dimgl:
This is happening to me as well. Because I'm ordering through Amazon I'm getting it Tuesday. :rolleyes:
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
I ordered today at an AT&T store. Still pending as of now, but it was only a couple of hours ago. Will update when I see it change. Hoping against hope that i get it tomorrow, but very doubtful :(
[AT&T, Rogers HTC One X, Telstra One XL] nunyabiziz:
Ordered @ 2:36pm CST with overnight shipping, just got the shipped email. Will be here by 3pm tomorrow.
[AT&T, Rogers HTC One X, Telstra One XL] mobilehavoc:
Wow, I'm impressed. Ordered at 3pm and it's shipped already, will be here by 3pm tomorrow. Excited to have the weekend to play with it and use the camera.
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
You'll get it tomorrow only if you choose one day shipping. The friday guarantee was 4pm EST yesterday. Good luck.
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
Hm, they didn't ask me what shipping method i wanted and i had them send it to the AT&T store instead of my house (since no one would be there to pick it up). Probably means i'm waiting until Sunday :(
[AT&T, Rogers HTC One X, Telstra One XL] alibox87:
usps

i think am the only one here had the phone shipped by USPS, i ordered on 05/02/12 the send me a link with the tracking number its leaving Texas now hopefully i receive it by Saturday. in VA.
[AT&T, Rogers HTC One X, Telstra One XL] NextNexus:
Mine is still at DFW Airport in Texas. Just called UPS and it sounds like it's lost and they need to put a trace on it. Just my luck!!
[AT&T, Rogers HTC One X, Telstra One XL] expertzero1:
probably shipped usps since they deliver on saturday so thats probably why!
[AT&T, Rogers HTC One X, Telstra One XL] Pumpiron579:
You stole the Sonics from us
[AT&T, Rogers HTC One X, Telstra One XL] designgears:
Mine is going all the way to the east coast, then to me... hehe. I'm in Utah.
[AT&T, Rogers HTC One X, Telstra One XL] nunyabiziz:
DG will you be happy enough once the HOX arrives at your location to release the Note leak? Saw your twitter screenshot:-)
[AT&T, Rogers HTC One X, Telstra One XL] john1028:
:(

After reading about what happened with the iphone 4s launch, I feel like I'm screwed. Customer support was nice about hearing my story, but they didn't offer me a solution. Gonna call business accounts or whatever tomorrow morning and see what's up. I'll try the store where I pre-ordered also to see if maybe someone will take pity on me and let me have a phone tomorrow. Hopefully AT&T decides to take care of a new customer or I'll be forced to walk away. Really, really, really don't want to, but there's some principle involved here. I'm about to be locked into a 2-year term, I expect AT&T to have my back when I need them.
[AT&T, Rogers HTC One X, Telstra One XL] mesko402:
Um.. its UPS, not the most reliable carrier in the world. I'm sure you would save yourself a lot of grief, frustration and Xanax if you just called UPS to see whats up with the order first before pulling a **** storm on At&t, or for that matter any retailer over a delay in shipping. It might be something as simple as, hey UPS whats up with this? oh we need additional info, cool here u go. ok u will have ur phone asap

maybe not, worth giving it a try though. good luck
[AT&T, Rogers HTC One X, Telstra One XL] john1028:
So this afternoon, I was refreshing the tracking page on UPS. I saw the error about the street address being wrong. I called AT&T, but there's no way for them to change the address once it's shipped.

I called UPS then to see if I was able to change the address. They said it was up to the shipper, but they did give me the option of picking up at will-call this evening. I agreed and thought I was set, but when I arrived at will-call they said AT&T requested the device be returned to sender so it was out of my and UPS' hands at that point. AT&T has final say about where their packages go.

I wish I had caught the address error, but since I'm a new account without an activated number, I can't see any of my info online or I would've double/triple/quadruple-checked. I still haven't seen a shipping confirmation e-mail and I think in the future, a pre-shipping e-mail would be a good idea to prevent this sort of thing from happening again.

I've had time to cool-off (I was seriously ticked when I left UPS), but if AT&T had a "common sense" method of dealing with these issues, I could've had a phone now. It's the nature of the beast when you're this big, you rely so much on automation, but a human touch here would've helped.

If I'm AT&T and I want to focus on serving my customers better, I ask myself:

1.) What do I need to do to ensure orders get to customers beyond shipping them on-time?

2.) When things do go wrong, I need to be as flexible as possible in giving customers great solutions. In my case, why can't I just go pick up a device in-store right now? When I called AT&T about the shipping error, why not cross-ship me a device and overnight it?

3.) In the process of contacting AT&T, I came across 3 toll-free numbers. One was for activation, another was solely automated order-tracking, finally I found customer service. This was confusing and unnecessary in my opinion.

4.) Why can't the left hand talk to the right hand regarding stores and phone-based customer service? When I talked to customer service the first time, they transferred me to the store I pre-ordered at and although they tried, they really couldn't do anything for me.

Instead of AT&T customer service being a single monolithic entity, it feels like a loosely connected archipelago.

As a consumer who wants to give this company close to $2600 worth of business over the next two years. I think I should get a much more unified and solutions-driven customer service experience.

Sorry for the mini-rant, I'm sure I'm not the first or the last.
[AT&T, Rogers HTC One X, Telstra One XL] Gun Bunny:
Well mine is out for delivery! I'm stoked!!! :D
[AT&T, Rogers HTC One X, Telstra One XL] Artimus009:
Me too!!!! Ups gets to my job in 1hr!!!!!
[AT&T, Rogers HTC One X, Telstra One XL] x3phyr:
rant or not, I feel this is a very helpful and thought producing post. I think AT&T does need to sit down and consider what would make them a better more reliable company. my shipping has had no issues -knock on wood- thus far, and I hope it stays that way. I'm very sorry to hear about your issues, and I hope it gets to you soon.

And on that segue, I say that mine is out for delivery and I'm extremely excited.
[AT&T, Rogers HTC One X, Telstra One XL] ricktat:
Mine is out for delivery also. I have it going to the ATT store since they had an address error on me... and I needed to have them program a differnent SIM from the one thats in the box
[AT&T, Rogers HTC One X, Telstra One XL] NextNexus:
Well UPS is officially the dumbest shipping company on the planet. I checked this morning and my package is out for delivery! I'm glad the woman I spoke with last night told me my package was lost and that AT&T would have to put in a trace claim. At least it worked out for me in the end (assuming the drivers actually delivers it today!)!
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
Hm, I ordered yesterday and i'm getting a delivery date of Tuesday. Must be a long trek from Texas to Kansas...Maybe it's coming by mule cart.

Anyway, considering trying to cancel the order and pick one up in store on Sunday. Anyone else have this problem after ordering yesterday?

Guess this is what i get for holding out to find out what the S3 was gonna pack.
[AT&T, Rogers HTC One X, Telstra One XL] craig@xatik:
In order to get the phone by today, the cut off date for pre ordering was may 2nd.
[AT&T, Rogers HTC One X, Telstra One XL] gruiz3:
On the way

It's out for delivery, but damn stuck at school....
[AT&T, Rogers HTC One X, Telstra One XL] Oridus:
Mine's being delivered to work - and I'm guaranteed morning delivery because I work at at&t - UPS truck only stops once a day, so everything going to that location gets put on the same truck. :D
[AT&T, Rogers HTC One X, Telstra One XL] americasteam:
Out for delivery!!!!! Having it delivered to work. Probably won't be that productive today! :p
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
Well yeah, but i'd at least like to get it by sunday. It'll be in stores after all.
[AT&T, Rogers HTC One X, Telstra One XL] PattyWagon915:
Guess Im going to have a drunken blacked out weekend so monday can get here faster =/ Enjoy your phone guys!
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
No delivery on the weekend unfortunately, I hope you get it Monday though!
[AT&T, Rogers HTC One X, Telstra One XL] BBock9:
Mine is out for delivery but ups is normally here by now...the anticipation is killing me!!!
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
But stores will have stock on Sunday right? I'm hoping i can just cancel it since it's being shipped to the store anyway and grab one on Sunday. Each day using this Captivate is killing me a little more inside :(
[AT&T, Rogers HTC One X, Telstra One XL] gruiz3:
Must hit ten posts!

Have an idea to post... Might not even be possible lol.
[AT&T, Rogers HTC One X, Telstra One XL] faithfulshark:
Received mine yesterday

Love it! Great display, fells great in the hand and is lightweight (considering the size)
[AT&T, Rogers HTC One X, Telstra One XL] txmade:
Love it too, I recieved mine yesterday about 1:30 pm Texas Time. I LOVE it, the only grip is all the pre installed bloat ware. Also how can I convert my iphone ( itunes ) ringtones in to mp3? They are M4r type. If I knew how to do that I would even more happier.

HD Movies on the Screen is AWESOME!!!
[AT&T, Rogers HTC One X, Telstra One XL] tae_254:
As far as the bloatware goes. I just disabled then so they don't take up space or can be seen in the app drawer
[AT&T, Rogers HTC One X, Telstra One XL] chaosjh:
itunes will convert for you. also converters are everywhere.
[AT&T, Rogers HTC One X, Telstra One XL] :
What does "By end of day" mean? By 9:00pm? :(
[AT&T, Rogers HTC One X, Telstra One XL] NextNexus:
It means they're not giving a specific time and it will be delivered during the normal time UPS usually comes to your house/office.
[AT&T, Rogers HTC One X, Telstra One XL] :
I just bought a new house in a new neighborhood. Im not sure what time they get to my neighborhood.
[AT&T, Rogers HTC One X, Telstra One XL] onthezone:
Mine says that too and I have to leave for work in an hour. Hoping but not counting on it.
[AT&T, Rogers HTC One X, Telstra One XL] filthyfnj24:
Well the store closes at 7 Mon-Fri so I'm assuming before then. I'm heading there now before work.
[AT&T, Rogers HTC One X, Telstra One XL] MWilt:
:Dwoohoo...mines waiting for me at the AT&T store:D
[AT&T, Rogers HTC One X, Telstra One XL] GrandAdmiral:
It's very, VERY vague. Basically it's when the driver is done. I remember I was waiting on some medication to arrive that was packed in ice coming from the West Coast to College Station. It was damn near 9 PM before the driver arrived. The people at UPS was called everything but a child of God...
[AT&T, Rogers HTC One X, Telstra One XL] vioalas:
For me and my UPS guy, that means 7pm-ish? 4 If I'm a good boy....
[AT&T, Rogers HTC One X, Telstra One XL] blackout203:
End of day for UPS means by 7 PM.

Mine just came in though! Can't wait to play :)
[AT&T, Rogers HTC One X, Telstra One XL] GrandAdmiral:
About to take an extended lunch to go pick mine up from the house. Woohoo!!!
[AT&T, Rogers HTC One X, Telstra One XL] NguyenHuu:
I pre-ordered April 27th. It's Friday now, 12Pm here in California, and I still haven't gotten a shipping notice from radioshack yet, so sad haha. I guess my dreams of early arrival is a bust.
[AT&T, Rogers HTC One X, Telstra One XL] nunyabiziz:
You thought that you would get the HOX early by pre-ordering from RS?
[AT&T, Rogers HTC One X, Telstra One XL] lsxrx7:
radio shack sucks

i canceled my order from them and gonna get it at best buy
[AT&T, Rogers HTC One X, Telstra One XL] expertzero1:
Lulz radio shack is not AT&T... How did you get that mixed up ?
[AT&T, Rogers HTC One X, Telstra One XL] Shallots:
x

I ordered my upgrade from AT&T premier yesterday around 1pm (shouldn't have waited on the GS3 reveal, turns out), but I'm still getting this message on my order status screen:

"Your order contains items that are not yet available for shipping. When the pre-ordered items are available, we'll process and then ship all items in your order at the same time."

Should I just cancel this and pick one up from bestbuy/AT&T store on Sunday?
[AT&T, Rogers HTC One X, Telstra One XL] expertzero1:
Yes cancel and pick up Sunday because you won't he the phone until Tuesday or so if you order on AT&T.com
[AT&T, Rogers HTC One X, Telstra One XL] Shallots:
So you don't think I'll have to worry about one of these stores being out of stock or something weird?
[AT&T, Rogers HTC One X, Telstra One XL] expertzero1:
Most likely not but just incase look up when your local stores opens and head over to be first in line without waiting lol
[AT&T, Rogers HTC One X, Telstra One XL] Artimus009:
Well...after going to work and blowing out my knee...I come home from the hospital and the ups driver is putting my box under the mat. Whoo hooo!!!!
[AT&T, Rogers HTC One X, Telstra One XL] fielddb:
All I can do is wait while I pretend I have a HOX with a sense 4 ROM. I ordered with bestbuy....Monday needs to come faster.
[AT&T, Rogers HTC One X, Telstra One XL] Oridus:
Got mine in this morning. Loving it!
[AT&T, Rogers HTC One X, Telstra One XL] co.ag.2005:
Mine said that when I ordered Wednesday night. However, it shipped by the end of yesterday, set to arrive on Monday. But if you are able to, I'd just pick it up in store on Sunday.
[AT&T, Rogers HTC One X, Telstra One XL] centex99:
I ordered mine today through AT&T... not sure if it'll end up shipping today... either way I guess I won't get it until Monday or Tuesday... wish I could just drive down to distrubution center and pick it up since I live in the DFW area...
[AT&T, Rogers HTC One X, Telstra One XL] phishie:
Dude, thanks so much for posting this - I modified your approach and now I have the One X(L) coming in the mail for only $50! I have a personal (single) line with a corporate discount and an available upgrade. I called the premier line and told them I wanted to use my upgrade on the HTC One X but would like it price-matched to Radioshack.

The rep said he could only sell it to me for $199 so I suggested the option of purchasing it and then getting an account credit. He said that was doable, he'd just have to get manager approval. The full charge for the phone and shipping ended up being $211 and I was credited $158 (had to pay $50 still to match Radioshack). So pumped, can't wait to get this in the mail!
[AT&T, Rogers HTC One X, Telstra One XL] centex99:
I was primary and somehow got them to price match the $50... they said the phone was $299... and offered at one point $199 (which it shows online as with the instant $100 off, premier pricing)... but they were able to match the $50, waived the shipping, and credited the upgrade fee...
[AT&T, Rogers HTC One X, Telstra One XL] UMGixxer:
still waiting on the ups guy to show up
[AT&T, Rogers HTC One X, Telstra One XL] MWilt:
Haha...I love my first android experience so far
[AT&T, Rogers HTC One X, Telstra One XL] UMGixxer:
Finally got mine about 2 hours ago, came with 1% on the meter so I stuck it on the charger patiently waiting for it to charge up, I did peal the sticker off of the back tho :)
[AT&T, Rogers HTC One X, Telstra One XL] centex99:
Live in DFW and my phone shipped today (ordered today) out of Memphis... I thought they were shipping these out of DFW... now I might have to wait until Tuesday. :(
[AT&T, Rogers HTC One X, Telstra One XL] UMGixxer:
Mine shipped from DFW, but either way it didnt take very long for it to get to Memphis, so you still may get it tomorrow if it did indeed ship out today from Memphis
[AT&T, Rogers HTC One X, Telstra One XL] pearlbrian:
Thought they didn't deliver on Saturday?
[AT&T, Rogers HTC One X, Telstra One XL] americasteam:
That's what I wanted to know!
[AT&T, Rogers HTC One X, Telstra One XL] Minor723:
Special government pricing
[AT&T, Rogers HTC One X, Telstra One XL] itzsnookums:
U suck....i had to pay $217 for mine, but i hope its worth it, hoping for Thursday delivery....since maybe it will get shipped tonight....fingers crossed.....