yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] brewkelyn:
Mine was obvious. As soon as backlight went to lowest setting the gray box turned purple but also the background was a dark blue.

To follow up my previous post, I put ICS on my tab tonight and it went real smooth esp. for my first go around. I almost don't want the nexus anymore....almost. :rolleyes:
[Samsung Galaxy Nexus] bobsbbq:
Great mine looks like the one on the left, so I guess I got a good one. Thanks.
[Samsung Galaxy Nexus] snowglyder:
Not sure that would matter as they throttle your speed down, not kick you to the 2G tower.

Sent from another Galaxy
[Samsung Galaxy Nexus] mgymnop:
My replacement is nice. Grey is grey and whites are almost white. Just a slight screen retention is still visible when changing between high contrast areas. Slightly disappointed but I guess this is normal.
[Samsung Galaxy Nexus] jdiddy_ub:
are there any long term negative effects of having the defective screen? is it gonna get worse over time or is it just the purple tint on low and people dont want that kind of defect if they paid so much for the phone

im asking cause i might have the bad one but it doesnt bother me cause its not noticeable unless its on a really really dark setting...so if its just a pet peeve or principle i wont bother to send it in and possibly have to deal with another defective one
[Samsung Galaxy Nexus] soldierblue348:
The first had vertical banding and a problem image retention, the second had an uneven yellow tint and a less severe problem with image retention. I dunno, I had sworn I'd never buy another Samsung device and, to be honest, if Google wasn't selling these direct, I never would have bought one.

I really want to test the Android waters, but I can't find a device that stacks up with what I want. Maybe the One X? I don't want Sense, but... I'm sure the build quality is better, and the display has to be better.
[Samsung Galaxy Nexus] intel352:
My gnex must be rare, as I have zero screen artifacts, banding, purple tint, yellow tint, etc.

This phone is just so damned good, if I were you, I'd stick it out and keep returning. Amazing device.

---------- Post added at 03:39 AM ---------- Previous post was at 03:34 AM ----------

CM has never appealed to me, but that's probably just me :-)

BTW, re: google voice, I simply installed GrooVe IP, works awesome. No tricks via SIP, and since not using SIP, my voip calls don't have to hit more hosts than necessary.

Since I'm on T-Mobile, I was hoping to find their Wifi Calling app available, but alas, appears it's a OS-level modification...

---------- Post added at 03:54 AM ---------- Previous post was at 03:39 AM ----------

As long as you are able to call using Google Voice via GrooVe IP, or call via a SIP acct, for the majority of your calls, you'll likely be fine. Esp if you stay aware of your minute usage, and quickly end calls that are non-voip.

I've got a family plan for my wife and myself on T-Mobile, 1000 whenever min shared, 2gb data for each phone. Currently halfway mark thru month, wife has 40 whenever minutes used, I have 78. I've not been paranoid about calls since I have 1000 min, and I had a business call that lasted 56 min on the 3rd day into new billing cycle, so I would actually be ~20 min for the month if I were paranoid and had avoided that one long call.

My minute usage via voip, nights, weekends, totals up to just over 400.

I've been tethering pretty heavily on weekends while working away from office, have ~800mb used of my 2gb limit.

All-in-all, while it seems that my data plan will be the right size for me, I should be able to drop my minutes down to 500 shared or so (if that level exists). If it were just me, I'd go down to 100 even...
[Samsung Galaxy Nexus] wackyfordrums:
I believe thats a sprint warehouse.
[Samsung Galaxy Nexus] UCFJake:
I just got shipping confirmation from Google and as others have stated my tracking number only indicates a label printed and no scans yet by UPS. I ordered around midnight Sunday night. <\unnecessary post - I'm just excited for the phone>
[Samsung Galaxy Nexus] patruns:
I received mine yesterday and set it up last night. No real issues with the phone. Update pushed automatically after about 15 minutes. For anyone wanting to sync their apps during set up be advised: Mine started syncing OTA and I blew through my 100MB 4G limit. Wi-fi is not on by default so it goes straight to OTA. I was expecting a warning first but none showed up. While I have an Android tablet, this is my first Android phone and is a bit of a learning curve from Nokia. I am still looking for a setting that would require the device to try wi-fi first before trying OTA. It may be automatic when wi-fi is enabled and you are in range of a remembered spot, but at this point I don't know. Symbian always asked me first which connection to use. I also don't like that assisted GPA requires you turn all location services on so Google and track you everywhere you go, even when the phone is idle. I have not tested the regular GPS yet to see if it really matters.
[Samsung Galaxy Nexus] zsouthboy:
Anyone else have their radio die?

Got mine Friday, didn't screw around with it, completely stock. It autoupdated to 4.0.4. Phone works great on TMo.

Saturday afternoon, I go to make a call and didn't have service. Swapped SIMs with the wife's imported gal nex, no dice.

Rebooted. Pulled battery. Tried doing a factory reset as a last resort.

The "baseband" section on the about screen shows "Unknown". Don't know what it was before it died.

Guy at google said I was the first person to have to get an exchange for this reason, he had never heard of it before (I agreed). They overnighted me a new one for today, but I haven't got it yet.

_really_ hoping I get another one with a good screen. First one was flawless. So dissappointed. :(
[Samsung Galaxy Nexus] rmcsc:
It's already been mentioned before. It's not a Sprint warehouse, it's a "UPS center" of sorts. Different companies use it to store their items there. :rolleyes:

It seems I'll be getting mine soon. Google emailed me this morning that my order had shipped. Hooray! :D

Also, about my data limits: I'm lucky enough to have an unlimited T-Mobile data plan. It has been confirmed to me by various reps that I certainly do not have a data cap on the plan I got almost three years ago when I bought the myTouch 3G. I've always been recommended simply not messing with it or changing anything in my plan. I happily pay ~$85 a month (~$70 for unlimited data, messaging and calls + $10 insurance + taxes) for what I get. :D

(I just discovered the emoticons on Tapatalk. Heh. :thumbup: )
[Samsung Galaxy Nexus] secondclaw:
Has anyone who had their Gnex replaced by Google get an RMA yet? My replacement was shipped yesterday and arriving today - but no RMA on the old one.
[Samsung Galaxy Nexus] mgymnop:
It will be in the box of your replacement phone.
[Samsung Galaxy Nexus] bfspider:
I got the purple screen when the brightness is set to zero and up a few ticks along with, banding on the bottom, and image retention issues.

Called the 855 number and getting a replacement.

My build was from the Feb 2012 (C2) batch using the S/N on the back of the phone.
[Samsung Galaxy Nexus] ingenious247:
Got mine yesterday.. DOA. Not to mention the phone and receipt was for some guy in New York! (I'm in Cali)

Needless to say I was very upset.

Supposedly they are going overnight my replacement..yet to get the email with tracking. They've got about two hours before I call again

Sent from my T989 hunting for Siri Connor
[Samsung Galaxy Nexus] rmcsc:
Wow, and you didn't even receive your phone. I'm guessing Mr. New York gets yours?
[Samsung Galaxy Nexus] servantz:
I too was sent a broken GN. I got mine Thursday last week. They were going to overnight me a replacement. Today is Tuesday and I still do not have a replacement phone. I have called over and over and the staff at the Google Play store are the most unhelpful bunch of people I have come across in a long time. I have called every single day since Thursday trying to get an update on where my replacement is and I still have no answer. It kills me that some of the guys here on the forum got their replacements immediately. The worst part is that there is really no way to complain about your experience. All you can do is call the same number for the Google Play store. I searched high and low on the internet for a corporate number or a customer service email...anything at all and I could not find one single outlet. Coming from an iphone I have to say I am really disappointed in the customer service that Google offers.

I really hope my replacement is good, but there are plenty of recent posts in which people are getting replacement phones that are either not new and/or still have screen issues, etc. The quality control appears to be abysmal for this phone.
[Samsung Galaxy Nexus] ingenious247:
Not to mention my personal information, as in Full name and home address.

Yes, I am borderline furious.

I don't even think I will wait another hour, I may call them back in ten minutes.
[Samsung Galaxy Nexus] knight4led:
My GNex is waiting for me at my apartment's package room.

I bought a Galaxy Note from AT&T about 3 weeks ago, before the GNex became available officially here. Since I have until the 9th to return the Note, I figured might as well give both devices a try and then return the one I like less.

Physically I am really starting to love the screen real estate on the Note. My old Infuse and the GNex dummies I've seen just seem small now. The Note screen just seems brighter and more vibrant honestly, but I'll wait til I have both.

On the other hand, the main reason I wanted to get away from the Infuse was development. I hated how stagnant it was over there (not the devs faults, no kernel source or official GB ever dropped). I had an N1 previously and got a little flash happy. So the GNex really appeals to me on this. Also I am a big fan of the native UI's so the GNex has that plus as well.

I'll have a few days to play with both then I'll have to make a decision. Anyone gone through this?
[Samsung Galaxy Nexus] ingenious247:
Just called again and they are following up for me.

If I don't have the tracking# in a few hours they gentleman I spoke to said to contact him directly.

It may have helped that I mentioned I am an active member on many Android forums including XDA and the Nexus community, and that the reports I am seeing about Google Play Store support have been very disheartening.. and that I would love to be able to tell the community "Hey, don't worry, they take care of their customers well!"

I laced a little honey with the vinegar, let's see what happens.

Not to mention I never once raised my voice or spoke with an attitude since the very beginning.. I kept it very calm and matter-of-fact, while expressing my extreme displeasure with the situation.

So far the support has been great, I just want them to keep their word and send my replacement overnight as promised. If they do that, we're golden, and I will always praise their support team.

Now if they don't....
[Samsung Galaxy Nexus] servantz:
Good luck, man. I have spoken to them everyday since Thursday of last week. Each time I was super nice and I have gotten zero help. When I have spoken to them they keep saying things like " I have forwarded your request for a replacement to the team that handles that..." So I don't know if that is true, that the customer support for Google Play isn't the same as the people who are working on sending out the replacements. Each time I talked to them they made it seems like they were personally going to take care of my issue. I think that is just a trick they teach anyone doing customer service - always apologize to the customer for their inconvenience, etc. etc.
[Samsung Galaxy Nexus] ingenious247:
That is unfortunate, and I mentioned your type of situation specifically, and I will be following up every few hours until I get my tracking#.

The more I have to call, the less nice I will become. Until I finally have to just dispute the charge on my credit card, and buy one again to speed up the "replacement" process.

Nobody likes dings on their merchant account.. not even Google..
[Samsung Galaxy Nexus] servantz:
What is amazing is that Google doesn't really care, as there is no way to complain about them really besides places like XDA. I used my debit card or I would be disputing this. Its crazy to think that I could have repurchased one and probably have gotten the new one by now, as opposed to waiting for the replacement. I just hope to God that my replacement is not a refurb. I am in no way, shape or form, an apple fanboy, but at least apple will overnight you a replacement asap. You will not wait a week for them. Google could learn something from Apple's customer service.
[Samsung Galaxy Nexus] UCFJake:
My tracking number updated at 12:20pm est to show it departing KY to be delivered here in GA tomorrow. Super fast IMO so no complaints yet.
[Samsung Galaxy Nexus] bfspider:
When I called in for my replacement the CS rep on the phone was aware of the screen issues. I'm sure they are back logged with all these requests for replacements and wasn't prepared to handle so many exchanges.
[Samsung Galaxy Nexus] mgymnop:
I have a perfect unit except that I still have this screen retention (temporary burn in) problem. It is just for 1-3 seconds but somehow it bothers me. If I would knew that there are units without this problem I would try to replace it again but I have the feeling that this is a general problem with the HD pentile AMOLED screen on the Nexus and some people are just less picky or are not aware of it. It's worst on the grey google play market background and on the blue Facebook splash screen. I clearly see the launcher bar icons for 1-2 seconds.
[Samsung Galaxy Nexus] secondclaw:
I see it too now :(

Though I'd rather have screen retention than horrible horizontal/vertical banding and a purple screen.
[Samsung Galaxy Nexus] Jjday7:
I called yesterday around 8 and just got an overnight shipping email. Not sure why some people aren't getting confirmation. Theu said FedEx and it turns out its UPS...who takes till 5 to deliver my packages.

Personally if I get a phone that's full of problems or refurb. Deal is off and I want to be compensated to keep it or just a flat out return at their expense of shipping.
[Samsung Galaxy Nexus] soldierblue348:
I'm trying one more and that's it.
[Samsung Galaxy Nexus] ingenious247:
Update - After my third call, they finally admitted that my replacement was not even being processed. They claimed they had not received the "I consent" email to deactivate the IMEI # of the defective phone they sent me. This was total BS because I did that over the phone with the very first rep, who said he received it and everything was set.

Then, after sending them the email yet again, they admitted they found my original email response and were not sure why it was not processed.

At this point, I was pretty much done talking to the lower level reps and demanded to speak to the "Supervisor"

Once the Supervisor got on the phone I had to go through explaining my entire situation again. He then apologized (as did all the other reps I spoke with) but told me he could not promise that a replacement would be sent today. He said it might take anywhere from 2-3 days just to get a reply from the replacement center, which support was not affiliated with in any way.

I told him that was unacceptable and that I was promised a replacement by Wednesday, worse case scenario. I said I could not believe there was no way for Management to contact the replacement center to ensure the phone gets sent out - and that I am concerned that someone in NY has my personal information including full name and home address. I told him that in this day and age of identify fraud, the fact that some stranger had my personal information left me feeling uneasy.

He said he understood and they were going to do their "best" to make sure this gets taken care of quickly.

About ten minutes after the call, low and behold! I get an email from the supervisor PROMISING that my replacement would ship today, overnight.

About 30 minutes later, BAM! Email with tracking#

Don't believe them when they say they can't do anything to help you. Remember to stay calm, be professional, but do not accept "I can't do anything from here" as an answer. He did tell me they are extremely overloaded with support calls/replacements, and I believe him. Overall every rep was courteous and I can't say anything bad about the way the calls were handled, except that the initial rep did not process my replacement. As far as I am concerned that guy should be reprimanded

I will let everyone know what happens with the replacement.. better be good..
[Samsung Galaxy Nexus] cwizardtx:
My eyes suck or I got a good unit, either way I'm very happy with my new phone.
[Samsung Galaxy Nexus] 3sixV:
I just recieved mine a couple minutes ago and I'm letting it charge first before using it.

Very first impression is this thing feels really flimsy. It's like a kids toy phone. Coming from the T-mobile GS2 I feel this is a huge step down in build quality.
[Samsung Galaxy Nexus] bfspider:
Yeah, it's quite noticeable. Kinda annoying, like you said.

Same here. My previous phone is a Sensation and it feels twice as heavy as the GN. So, it's going to take time to get used to. It seems sturdy enough. I've seen some TPU bumpers that I might try out.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290705606214
[Samsung Galaxy Nexus] xHausx:
I have to say, I love everything about this phone except the pentile screen and it not having expandable storage. The storage I knew about before getting it, but the pentile on this screen is a damn shame. At times it can be gorgeous but the more I look at it the grainier it looks.

IMHO, it just looks flat out cheap. The picture below is taken with me Evo 3D (which has a crappy camera) and it's still clearly visible.

http://dl.dropbox.com/u/18734200/IMAG0203.jpg

I really loved this phone but I'm too OCD to look at this screen all day.
[Samsung Galaxy Nexus] rmcsc:
Let's hope for the latter, then.

Wait, 32GB?
[Samsung Galaxy Nexus] xHausx:
That was part of the reason why I was willing to give it a chance w/o a SD card.
[Samsung Galaxy Nexus] rmcsc:
So you have an international model, then?

I'm sure I'll be just fine with the 16GB model. I've survived for the past three and a half years (myTouch 3G and G2) with just 8GB... and now I don't have to haul around my music on the phone, either, thanks to the almighty cloud.
[Samsung Galaxy Nexus] xHausx:
It's a Sprint model
[Samsung Galaxy Nexus] rmcsc:
I see. Did you talk to the Sprint reps about the screen?
[Samsung Galaxy Nexus] soldierblue348:
They cancelled my replacement because of a "miscommunication". Amateurs.
[Samsung Galaxy Nexus] Jjday7:
I'm wondering what the next step will be if the second phone comes and their is still a screen issue. Anyone on their third or attempting for a third?
[Samsung Galaxy Nexus] mgymnop:
Yes, I will call probably today regarding the screen retention issue. Let's see what they tell me.
[Samsung Galaxy Nexus] 3sixV:
Wow I'm really disappointing with this phone so far. I'm really regretting selling my GS2 for this.

It feels cheap, the screen is worse (I have the stupid purple screen, horrible banding, and graininess), and everything is really small (though I can just root and change the dpi so that's not really an issue), and worst of all it's really slow and choppy. I was hoping to stay stock but it looks like I'm going to have to put some custom rom on this.
[Samsung Galaxy Nexus] johninsf:
Received Thursday last week - observations so far.

In 1st week.

1. ICS is a big leap forward for Android in refinement, usability, multi-tasking and UI design. Fingers crossed that this continues in JB5.0.

2. The device has a nice shape/form factor but is a bit larger than I anticipated. Even having seen video and comparisons to other phones, it is just beyond the ideal size. (Guessing somewhere between this and iPhone would do it.) I can live with it though.

3. External casing: It feels like it NEEDS a case to protect it.(Ordered an Incipio Feather to help with grip/prevent scratches.) An aluminum rim on the device would give it the right kind of heft and a bit more protection from a drop.

4. Hardware: it sizzles in the stock Google form but am certain there is more to give. My NT with CM7 almost seems snappier. Hoping JB5.0 taps into more speed and refinement.

5. Display: Amazing despite being pentile which I have never been able to clearly call out. Certainly my sub-par vision helps here but I think it has great picture quality and large as stated before.

6. Mobile/WIFI: Waiting on service upgrade to 4g but 3g seems a little less like sucking a super thick milkshake. 802.11n is nice.

7. To root or not root? That is the question. I am feeling really good with the device unrooted for the first time on any Android device. This is big and likely has to do with the lack of 3rd party software/purchased unlocked. (I love the Google but all of their services are bordering on bloatware.)

8. Google Music streaming or offline is a nice feature. Although my music library is not that expansive, what a great way to maximize the 16gb limitation of the device.

Please let me know of anything that I should REALLY do with an unrooted GN to help maximize its potential. (Besides rooting it...for now.) :)
[Samsung Galaxy Nexus] @rbiter:
If you think Google services are anything close to bloat ware you're on the wrong phone. Some apps there are better or side way alternatives but the fact they're free and you're not locked into them hardly makes for bloat ware. And if you want to maximize your Google experience unlock and root already. Root access makes the experience a lot better and no brick walls.

let it be.
[Samsung Galaxy Nexus] @rbiter:
let it be.
[Samsung Galaxy Nexus] johninsf:
Like I said I love the Google...
[Samsung Galaxy Nexus] jdiddy_ub:
man...i guess my question is being ignored :rolleyes:
[Samsung Galaxy Nexus] Jjday7:
I've been wondering the same thing. I don't think anyone really knows. The phones not a year old to say if it is going to be a concern down the road.
[Samsung Galaxy Nexus] brewkelyn:
Well I'm back just to mope...the ups email from yesterday said scheduled delivery today for my replacement but I got nothing :confused:

Makes me wonder if google just made shipping label to buy time. I would imagine they're having a tough first week with all these defective units coming back. A fresh ICS rom on my tab has pacified me a lil, :rolleyes:
[Samsung Galaxy Nexus] jdiddy_ub:
oh ok lol...i didnt like being ignored :mad:

maybe someone that has/or knows someone that got it when it launched can answer?
[Samsung Galaxy Nexus] xur17:
For people that got a replacement unit from Google. Was yours a refurbished unit, or a brand new one?

There is a user over here that got a refurbished one that looked pretty bad, and now I am concerned: http://xdaforums.com/showthread.php?t=1628965

Is there any easy way to make sure the replacement device is brand new?
[Samsung Galaxy Nexus] brewkelyn:
hmm, just got tracking details, phone's coming from Sunnyvale, CA. Don't know what that means but interesting.

Anyone else's originated from Cali instead of KY??

EDIT: oh that's where the google complex is in CA. Oooh straight from the motherland, haha. fingers crossed.
[Samsung Galaxy Nexus] bbgt2:
Wow, sorry to hear ur having issues. Def. get a replacement. I'm totally opposite of u, this phone I have runs circles around my SGS2 and thats out of the box, just rooted and running CM9 and loving it even more. Like i said get a replacement u won't be sorry. Biggest mistake I made is not buying this phone 5 mos ago.
[Samsung Galaxy Nexus] sean1984:
i received original phone from kentucky and replacement from cali and both had purple screens and now a third on the way coming from cali :confused:
[Samsung Galaxy Nexus] xur17:
My original came from Kentucky also. It looks like they drop shipped all of the originals, but are shipping the replacements directly. Was your replacement device refurbished? Another user on here apparently received a device that was.