yashsingh1/xdaforums huggingface dataset:
[HTC One S] dc211:
T-mobile has a special department that gives out special rate plans and device discounts. It's call retentions or the loyalty department.

It's best if you know exactly what to ask for when you call but it takes some research to do it. It also helps to know the right key words so what your saying matches their computer system. Also, just because the first phone rep won't do what your asking for doesn't mean the next one will do it!

Here are some tips for you.

Best way to get to loyality is to Dial 611. When the system asks what you want to do say Cancel. Nothing else just cancel. It will then ask if you want to talk with someone push 1.

You will now be sent to the loyalty department and not the regular customer service. The person you will be speaking with knows it takes effort to get to their department. They know you either complained or are trying to cancel your account.

Again it's best to know what you want before calling. I've done this several times on several different accounts to get deals for my friends and family.

Normally I just tell them I was talking with my neighbor about cell phones and he showed me his bill and I want the same deal. Then I tell them what I want.

Or you can start the conversation by asking what it takes to port your numbers to another carrier. They will ask why and try to stop you by offering special deals.

Try which ever method you want and ask for a discount on the One S. Also, ask for the "preferred android data plan" It's $20 a month with a 5gb limit. They will try to deflect you to the $20 2gb plan but stay firm and they will give it to you. One of the other best features to ask for free UMA calling (it has 2 or 3 names). If you get this feature added if you make calls via wifi calling they won't count towards your minutes.

TL: DR

Dial 611

At voice prompt say "cancel"

Now your transferred to a special department

Threaten or ask nicely for discounted phones, plans or early upgrades.
[HTC One S] dlb92:
First of all you could switch to the classic plans and not pay the $200 etf but then you will be paying minimum $30 more per month for your plan ($30 x 24 = $720)

So you would be paying $919 over two years for your $600 phone
[HTC One S] xflatlinex:
I got mine for FREE..and free 2 day shipping..I guess thats what I get for being with them since 2003 and having 3 active lines on the account since then..I just had to reup my two year agreement
[HTC One S] kundica:
That's a great deal. I ordered one today for $100 before rebate, and I was able to get them to lower my monthly rate by $10. I'm 17 months into a two year contract, and a six year customer.
[HTC One S] johnjph:
I think I made a few bucks...

I took advantage of the guaranteed trade in for iPhones. I had the first generation iPhone laying around, which btw my son used after I upgrades and then my daughter used on Tmobile unlocked. So Tmobile gave me $200 for the trade and also gave me the $50 rebate...

I think I made a few bucks or is my math off...
[HTC One S] GGWC808:
Not true, they still locked me into a two year contract.
[HTC One S] avetny:
-Want a cookie?

Hahah
[HTC One S] el_smurfo:
Broke the USB connector on my old phone, so was in a bit of a bind. The best thing the first "loyalty department" person could give me was $394 with $100 credit because I'm 6 months from my upgrade window. Called back and a nice woman gave me the loyal customer price of $99. It pays to call a few times.
[HTC One S] edscholl:
uh, yeah. i think you're not getting it. you start with the classic plan to get the bigger discount, then pay the etf. not switch from something to classic. cheaper that way.
[HTC One S] GGWC808:
Yeah, chocolate chip please!
[HTC One S] MajorTom_:
I often purchase phones at full price way before my contract is over and they always give me about $200-$300 off on the spot. then when my contract is finally over I get the upgrade discount :)
[HTC One S] Harkunwar:
Please Help Me

My Cousin Lives in USA

He can Bring a Phone for Me

I really Love HTC One S. I can Ask Him To Bring The Phone on Contract and Cancel the Contract after 2 weeks with which I will get it for 220$

He was Just Asking me That he Will Only Do This if It Does Not Effect The Credit Rating of Him. Please Tell This. I wan To Get My HTC One S. I have Seen Many People Saying this that They have Done This But They Have Not Mentioned Anything About The Credit Rating. And He was also Asking How Can He Cancel The Contract
[HTC One S] Ecliptical:
What about that early termination fee you'll have to pay?
[HTC One S] mantiis:
heys guy did i get screwed?

I've been a Tmo customer for 7 years or so, was due for a upgrade in like earlier this year, or earlier last year, cant remember.

anyhow, I go in to "upgrade" / sign a new contract at the store.

They said I have to switch off my old contract 1000TTW

switched to 500 talk value or whatever(but i only ever use 300 minutes max so i didnt care)

I remember it used to be that you would get a discounted phone for an upgrade, but now they said its full cost but you spread it out over the course of time.

So I paid like $280 in the store and then it is going to add $20 to my bill for the two years. (or until I pay the phone off ahead of time).

I was pretty disappointed, but i had to do it because my mytouch4g was pretty much dead.

I'm still in the 14day window to return it ($50 restocking fee) so I am debating what to do.

I was off contract because it had expired. It just seems silly that I had to pay that much for the phone considering I was signing a new contract. Thoughts guys?
[HTC One S] mantiis:
Yea, the more I think about it, the more I feel like I got swindled.

I think no matter what I am going to call customer care tomorrow. Is there a way to get directly to retention/loyalty?

It's like he basically just sold me a phone at full price with installments, then put me on a new basic plan.

My bill wont come until june 6, but right now is looks like he didnt even add the service features. It just shows the talk plan and thats it. I used to pay like $82 a month for 1000 anytime, unlim messaging and 5GB web. (I think $69 plus taxes n fees)

Now if I add the features it looks like i'll be paying $97

When he was putting it in the computer he was like "I'll even throw in tethering, which is normally a fee" And on my MT4G I did get hit with a tethering warning here and there, so I figured that was a good tradeoff since I dont use the minutes, however, he might not have put any of that on the account!

So when it comes down to it, I'm basically paying more money for less minutes and full price for a phone. I only did it because I was in a pinch and the store was closing on a friday before the holiday weekend.

I just feel ripped off.

He also was like "There is no going back to your old plan once we do this" He said even within the 14 day period. The paper I signed however says it would revert back to pre-contract term pricing...

I'm just thinking, WTF is going on because wirefly has this phone for $189 with a 2 yr extension.
[HTC One S] flamingblue8z:
There is a bit of truth that indeed you can't go back to you old plan, but Loyalty Department has a magic wand, as long as you are quick to contact them, and diligent in explaining what happened, they'll take care of it. They should have you completely taken care of in ~30 minutes or so on the phone. Just make sure you let them know that employee mislead you to think you were signing a new 2 year contract to get a full discount on the device. All-in-all, the One S is $249.99, w/ a $50 mail-in, plus the $18 upgrade and taxes, comes out to the $286 I mentioned earlier, so the wirefly deal is pretty nice, but omits the nickel-and-dime stuff like taxes & upgrade fees.

Also, don't touch your plan on the website, that's something that Customer Care taught me a couple years back, that can break your plan if you're grandfathered-in. I'd LOVE to know how you got the free tethering, because I had one rep last week tell me I don't have free tethering included in my plan, and that I'd have to pay a promotional $9.99/mo for it, to which I replied BS, and hung up on them... All cuz I was getting texts warning me I was going to have my hotspot blocked, but I'm still able to use it just fine, so it's a bit confusing about whether I have hotspot & tethering or not.
[HTC One S] mantiis:
Well it remains to be seen whether I indeed have free tethering or not.

I think he was trying to entice me to get off my old plan. "You might actually save money" "This may actually be better for you anyway"

Possibly true. I also don't necessarily care if I am on a contract, so it doesn't bother me if I am indeed stuck for 2 years now. I just think its BS the way it was handled. Once I talk to someone I can find the details out.

When I call 611, is there a way to get to speak to loyalty right away instead of customer care?
[HTC One S] Bernardos70:
Been a TMobile customer on a 3 line family plan. I had an upgrade due.... talked to retention department, and I said "this is the first time I call you guys and a friend of mine said he talked to retention department and you guys gave him a free One S. Is that true?" She puts me on hold, comes back and says " I can't give it to you free outright, but if you pay 100 dollars today, we can send you the phone, activate it, and give you a 130 dollar credit on your next bill." I took that deal.... long story short, they gave me a 230 dollar credit, so the total came out to -130 dollars. Typing this message now from said phone!
[HTC One S] flamingblue8z:
Best you can do is press 0 as soon as you get the "How can I help you today?" prompt. It will then ask "To better serve you..." just say "retentions".
[HTC One S] mantiis:
update

So I called the loyalty dept. They really didnt want to do crap for me. She was explaining that even if I went on wirefly and paid like 200 for the phone, i would still be paying $20 more than I am now every month for the plan. She said my even more plus plan that I came off of didnt have upgrade pricing or something like that so I was just going to be stuck with paying the same price anyway I look at it.

Basically if i started a new activation with a new number i could get the phone cheap but not keeping it how i had it.

I asked why in the hell it made sense that I could switch to sprint, keep my number, get a cheap phone and a good plan and there was no benefit for me if i wanted to keep tmobile. Why would I keep tmobile?

She finally offered me 10 dollars off my plan making it approx $65 for 500min, unlim messaging, 5gb internet with tethering. So basically a $240 credit.

(NOTE: she said tethering is now a part of the $35 5gb internet plan, whether you use it or not)

I'm still paying like 360 for the phone essentially, but at least its something.

I still have 4 days if i wanted to return the phone for $50 restocking fee if I wanted to wait for the Galaxy SIII, though this phone is growing on me. I just hate that its essentially the same as my MT4G, except faster with a better camera.
[HTC One S] erikiksaz:
I don't see what else you want your phone to do, cook your breakfast in the morning and wipe your ass for you?

Of course the goal has been to make it faster. Not to mention a better camera. And screen. And thinness. And battery life. And ICS.

If those aren't enough for you I'd suggest hopping onto the apple bandwagon where buzz words like "retina" and "siri" might tickle your fancy.

--

Anyways, back on topic, I'm about 20 months into my contract and they offered a One S for 173 instant. Sounds decent, but I'll just wait for a GS3 to drop.

That and I've got two extra lines on my account collecting dust that I sure as hell do not want to renew. Anyone know if Tmobile will be willing to drop 2 out of 4 lines out of a family plan without huge ETF fees?
[HTC One S] el_smurfo:
I came from a MT4G...This phone is light years from that device. With a new toddler I'd pay the price fro the camera app alone. The rapid shot mode should be called toddler mode.
[HTC One S] Bigjokerjoe:
Hey i just wanna thanks for all the posts guys. Long time lurker, first time poster.

Here is my story, it won't blow your socks off but it was perfect for me

I Have a 4-line family plan, 2 of which are available for upgrades. My contract isn't up until next year tho because i got a free HTC sensation 4G last July from adding a line. The other two lines didn't have dada service so i gave my mom my BB Bold 9700 and she was happy cuz it was a smart phone and now had 2GB data. We are on the 59.99 1000 minutes fam classic plan.

So anyway i have 2 lines available for full upgrade. My mom wanted HTC one S while I am gonna hold out for the Samsung GS3 which comes out in a little over a week. I had to make 3 calls to tmo, first time just reg customer service.

Second time i got stiffed by a nice, but firm lady who told me 205.00 was the the best price she could get me for the One S and there was absolutely nothing she could do blah blah. I said i could just go on Fathers day sale and get it free but i would rather just do it now. She told me (which i did not know because that Fathers day sale was my original plan although i wasn't thrilled about having my 300.00 on hold for 6-8 weeks) that to take advantage of that deal you have to switch to an unlimited plan. And long story **** the cheapest it would be was 30 MORE per month, which i had a hard time not hanging up on her for haha

So i call 611 , press 0 right away, and then repeat "retenetion" a few times until it transfers me to them. I get on with nice lady and tell her my whole spiel about " i want to upgrade but price is too high blah blah and i want to cancel and go to carrier X Y or Z blah blah" she repeats what last woman said about 200 is the lowest they can go. I say "ok i understand, well how do i go about cancelling these two lines?" she says "ok well let me make sure there is absolutely nothing i can do before i help you cancel". Puts me on hold a min, sure enough comes back and says "ok this is the only and last thing i can do and it is a one time offer that expires as soon as this phone call is over. I can take 100 off and give you the One S for 100 dollars and i won't require the switch over to unlimited plan.

Again, not history making deal, but to get it for only 100 dollars and not have to change plan over to unlimited or anything is very solid for me. Now i just have to wait a little over a week to call and do some more negotiating when the Galaxy SIII comes out. My defense will mainly be "well she gave the me One S for 100 and they are both new top of the line phones" haha

Anyway thanks for all the insight guys
[HTC One S] cheaplikeafox:
So in summary, the best deal is either free after instant discount or free after credit? I called loyalty and I'm less than 2 mths away from a full discount. The best they could offer was the HTC One S for $275 minus $130 credit if all lines were renewed for 2 yrs. They first offered the HTC One S for $100, but then they took that back and said I had to be eligible for the full upgrade to get that deal. I've been a customer for 10 years, but it looks like people with less status have been able to get much better deals! :/
[HTC One S] AL1S:
I thought I had a good deal. When they told me that I could get the phone for $300 on the value plan I was like YES! But then I found out I had to pay $300 remaining over 20 months. So I told him NO CANCEL IT. Then I got the phone new for $300 from a local person, screen still had the sticker thing on it without bubbles(people on ebay will try to claim it is new and the screen has bubbles on it, noobs).
[HTC One S] gunked:
I was able to buy my HTC One S for $25.00 from T-Mobile. I thought that was a good deal.
[HTC One S] knickerblogger:
I just saw this thread but I got my deal in the beginning of July too for -$69 total for 4 phones

(thats right they gave me 4 phones and 69 dollars)

2X HTC One S + 2X Samsung Galaxy S2

1000 minutes unlimited texting and 200mb

The total is $120 per month and then 12% off before taxes.

I didnt get a good deal but I did get it with 4 months remaining on the contract so WTF
[HTC One S] teh_pwnrer:
Tell the story..!
[HTC One S] j0hnh0lmes:
Meh. I got my HTC one s one year into a two year contract for $60...
[HTC One S] waterstander:
Its all about shopping around. Those who can't seem to stick with contract terms and agreements switch to prepaid.........if you're willing to pay full price for phones drop consistent 4g speeds and roaming agreement..... ::shrug::

---------- Post added at 04:48 AM ---------- Previous post was at 04:46 AM ----------
[HTC One S] Brandonrz:
This made me lol
[G2 and Desire Z Q&A, Help & Troubleshooting] Steven How:
Any idea? I'm using virtuous unity 2.39...my frnd can't hear me,so I have to shout directly to the Mic..is it hardware problem?:confused:
[LG Optimus 2x] madhand1:
Hi all,

Please help in changing the cpu frequency from 450 mhz to 1 ghz.

Recently i was using battery saver on my optimus 2x which is running on latest MIUI on latest etana kernal with 725 baseband.

Since i was using battery saver with level 4 profile, i installed the latest MIUI x.x.40 and then my CPU frequency was set to 450 mhz has default. I m now mot able to change it to 1ghz as default.

Please help to change my cpu freqency from 450 to 1 ghz.
[LG Optimus 2x] Spekkie88:
Can't you change it in

settings => performance => Processor

and change the max cpu frequency or set the governor to performance?
[LG Optimus 2x] madhand1:
Thanks for the reply, i tried and now able to change it..

Sorry for such a noob question..

:banghead:
[LG Optimus 2x] Spekkie88:
Just glad I could help out ;)
[HTC One X] HTC-Gunge:
Hi all,

I noticed the price of the HTC One X has already dropped quite a lot from launch. Amazon and Expansys now have it for £449.99 that's a £40 saving from launch price of £489.99, unfortunately none of the high-street retailers have followed yet and with the issues I dont want to purchase one online with out seeing it first and with out an easy return route.
[HTC One X] johnnymiller1000:
amazon returns are fine, i had my first one x from them, it was built badly, they sent me an instant replacement before i'd sent the first one back. the second one was as bad so returned the whole lot and had my money back.

the fact they were faulty is an issue, but the returns process was a breeze
[HTC One X] shangostar:
Pre ordered from amazon a week before release for £489 on release day it dropped to £479 then to £469 a week later, now £449

Bit rude really isn't it.

Can confirm Amazon have a great returns policy, prepaid shipping and replacements sent out soon as the RMA is raised, they give you 30 days to return your item or they will charge you for both.
[HTC One X] HTC-Gunge:
do you need to pay yourself to return the item or do they send some sort of pre-paid envelope?
[HTC One X] pewpewbangbang:
You print out a return shipping label I believe. So it doesn't cost you anything.
[HTC One X] pwnerman:
im pretty sure they deduct this shipping fee from your refund
[HTC One X] Mean Bro Greene:
Amazon only does this when you return an item for reasons other than unsatisfactory product quality. For example, if an item is DOA, they eat the return shipping. If you just changed your.mind or no longer want an item, the cost of shipping comes out of your refund.
[HTC One X] UpSideDownHOX:
Well I got mine from three for £449 when it first came out, most ships just inflated the price when it came out.
[HTC One X] jeyml:
Only £449?In my country the only way i could get my hands on it was from Orange.The base price(without any contract or points) is 860 Euro.
[HTC One X] UpSideDownHOX:
Don't want to rub it but three UK also offers unlimited mobile broadband for £15 pay as you go (getting about 5mb speeds sometimes) this includes 300 minutes calls + 600 texts, this prices are unlike any other UK resellers or phone company's who always try to lock people in for 24 months contracts for a miserable 500mb or 1gb data plan & then charge a fortune if one goes over the plan.

The only down side is the coverage could be better but then we can't have it all.
[HTC One X] Ripley:
Terrible coverage in NE Scotland. As for the price, GifGaff gives unlimited texts & data & 250 mins for £10 a month, using the o2 network
[HTC One X] mhbr12742:
You got robbed, rub it in, do me a favour.

I pay Orange 9 quid a month for 300 mins talk, unlimited text and 1gb data.. Yes £9pm
[HTC One X] jeyml:
Yeah this is the downside at Orange here,the 2 year contract.And olso the offers are not so great,i mean,for 15 euro per month you only get 1 gb of net traffic witch isn't so great.I had luck that i've ordered the phone online and if you order the phone online you can only make a 1 year contract extension.For me it isn't that much of a deal because i am using Orange for more than 10 years and i won't change my network.
[HTC One X] miniudavid:
Got it from Vodafone Germany with unlimited homephone and Vodafone calls, 60 mins to other networks, 1gb data, 3000 sms to all networks and 300 mms to all. For 45€ a month..
[HTC One X] jeyml:
Verry expensive.I have 2000 minutes in all networks,2000 sms and mms in all networks and 200 mb of data,all with 20 euro per month.
[HTC One X] Ripley:
And a free One X?
[HTC One X] miniudavid:
I paid 129 at release
[HTC One X] nikzDHD:
Or do one even better, get the 12 month Sim 600 AYCE SIM only plan with £80ish cashback and then your laughing. 600 minutes, Texts and AYCE data for about £8ish pm. Only do this if Three is acceptable in your main areas.
[HTC One X] jeyml:
Sadly no.That is only my monthly subscription,the only thing that Orange offers me at this subscription are points witch i can use later to buy phones,accesories,etc.
[HTC One X] shuflie:
You forgot to say that of you top up once every 3 months its completely free to call or text other Giffgaff users, great for wives, girlfriends or kids. They also do a great referal program that gives £5 in top-up to both the person siging up and the referer. PM me or anyone else on GiffGaff for a link.
[HTC One X] miniudavid:
The nice thing here is is that it depends on the region where you live in Germany that one or another provider gots the market. And where I live close to everyone gots Vodafone. All my friends and family members got it. So that's the best choice for me. I can call about 50 hours and don't pay above. :)
[HTC One X] abc27:
Over here it's more or less €500 (€269 + 12 months * €19 for 200Mins/Texts). The phone itself is sim free.

Why would anyone buy it from Amazon or Handtec or anyone else?
[HTC One X] nikzDHD:
So we don't get tied into contracts. In the UK most contracts are 24 months. Hence we have the option of buying sim free so we have the power to sell anytime and not be tied down to 2 years contract.
[HTC One X] vegetaleb:
Price droped 180$ here after 3 weeks, but hey it's black market anyway ;)
[HTC One X] cronus101:
I got mine from Vodafone on a 12 month contract.

Sent from my HTC Desire
[HTC One X] nikzDHD:
So did I from DAP. But you have to admit current 12 month contracts are not as good as previous ones. Most contracts apart from three, and T-Mobiles The Full Monty are poor when considering data allowance.
[HTC One X] cronus101:
That's true. But at least for the next three months i have unlimited data :D.
[HTC One X] SamKia:
The prices dropped very fast here in Libya , HTC ONE X costs ~580$ with one year warranty and it is factory unlocked
[HTC One X] nikopol1:
I imagine the One X will continue sliding down in price for the next month - we've got the release of the next Galaxy this coming week which will further devalue it if the s3 or whatever it's called turns out to be the next big thing (the s3 will be priced in a similar initial price as the one x). I'm sitting tight before parting with money for the One X and am waiting for a clear resolution of the flicker issue.
[HTC One X] forumhookersdotcom:
Got it for my own 730$ no contract, I can use this phone as long as I wish with any sim or provider I need.