[Acer Iconia A500] wwelles:
No help from Acer. Please, everyone having this issue contact Acer Support Chat about this so we can get it resolved.

The

Case ID is 1607147U

, please mention this and hopefully they will get in gear.

Acer Support Chat: http://acer.custhelp.com/app/chat/chat_launch

Subin: Hi, my name is Subin. How may I help you?

(Me): I've been having several problems with my tablet since I upgraded yesterday.

Subin: I am sorry to know that and I will do my best to fix this issue.

(Me): 1) Orientation will not change (and the lock is off).

Subin: May I know the issue in detail, (Me)?

(Me): 2) Last night, the screen keep flashing at the homescreen and I had to reset it

(Me): 3) My Wifi connection disconnects frequently

(Me): 4) I have a PIN to unlock and currently the number buttons do not show up.

Subin: From, the serial number you provided, I see that the computer is in Standard manufacture warranty.

Subin: (Me), I suggest you to send the tablet for repair to fix the issue.

(Me): This only happened since the software upgrade yesterday.

(Me): Further, it issues seem to fix for a short period of time when I restart.

Subin: May I know whether you tried to reset the tablet?

(Me): I did last night as noted in #2

Subin: okay.

(Me): For #4 as well it works for a period of time after a reboot.

Subin: May I know the date of purchase of the computer?

(Me): It was sometime last summer, I don't know the date.

Subin: Okay.

Subin: Could you please confirm whether there is any password for the computer?

(Me): Yes, there is a PIN based password

Subin: May I know that password?

(Me): 1234

Subin: Thank you.

Subin: Please provide the following details for shipping the product: First and Last Name, Telephone Number, Email Address, Street Address, City, State, Postal Code and Country.

(Me): May I ask why that is needed?

Subin: I suggest you to send the system for repair.

Subin: The repair is free of cost for you.

Subin: You need to send the tablet to us for the repair.

(Me): I strongly do not believe this is a hardware issue. Further I have seen other owners with the same issues on internet message boards.

Subin: I am sorry (Me), we need to test the tablet. So we do not have any other option.

(Me): Well I'm not prepared to be without my product, or to loose all my data. Is there a way I can leave contact information for when Acer eventually acknowledges there are issues with the software build and is willing to offer a better response?

Subin: Sorry (Me), then you need to contact any local technician.

(Me): Is there no way to be notified when Acer acknowledges these issues?

(Me): Because I know this is a software issue (I am a Software Developer and know bugs when I see them).

Subin: (Me), we do not have any other option.

(Me): Does this conversation get recorded on my SSID?

Subin: The only one is a repair, and the issue will definitely resolved after repair.

(Me): How can you be sure of that since the software was released yesterday?

Subin: If you interested I will send this conversation to your email address.

(Me): I would like it documented for when I contact your support department again in the near future about this issue.

Subin: Sure.

Subin: I will provide you the case ID.

(Me): Can you paste it here please.

Subin: Here is the case ID: 1607147U

(Me): Thank you.