[Xperia Play General] 216Monster:
Im getting the feeling we are on our own, my chat log with Sony Ericcson Support

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Agent Ray: Hi 216monster, thanks for choosing Sony Xperia™ Chat Support. My name is Ray your Xperia™ Support Representative. I'll be glad to help you with your question today.

216monster: Good morning Ray, thank you for your time

Agent Ray: What firmware version do you have currently installed? Could you please verify this by going to: Menu > Settings > About > Software or firmware version?

216monster: 4.0.2.E.0.57

216monster: It was Verizons recent 2.3.4 update

Agent Ray: Thank you. Is the auto-sync option enabled from the menu?

216monster: Yes sir

216monster: I have performed a factory data wipe as well and upon re-setting my google account and enabling auto-sync, the problem still persists.

Agent Ray: I understand. What accounts do you have activated for the auto-sync?

216monster: I have the Calendar, Contacts, and Gmail enabled to auto-sync.

Agent Ray: Okay. Is the background data traffic option enabled from the accounts and sync settings?

216monster: Yes sir

Agent Ray: In this case, you may want to go to: Menu > Settings > Accounts and sync > Go to your Google™ account > Uncheck calendar, contacts and Gmail™ and check them again.

216monster: I have done that as well. The synced then, and only then. The service bars remained white afterwards and the accounts did not auto-sync

Agent Ray: Where you able to auto-sync before updating the phone?

216monster: Yes, all was working just fine prior to the update.

Agent Ray: If you have the auto sync and the background data enabled and still not able to auto sync your Google™ account, I recommend that you reinstall the software of your phone by selecting the repaid option in PC Companion. If still a problem, you may want send the phone in to have it evaluated by our qualified technicians by contacting us at 1 866 766 9374 to verify warranty options for a possible repair under warranty.

216monster: I have repaired the phone already using Sony Ericsson Update Service and the problem still persists.

Agent Ray: If still a problem after the repair, the best option would be send the phone in to have it evaluated by our qualified technicians by contacting us at 1 866 766 9374 to verify warranty options for a possible repair under warranty.

216monster: Even though the firmware I was using before the update had worked just fine?

Agent Ray: Yes, even though. Try to send it in for evaluation to determine and fixed the source of the issue.

216monster: Ok, I will contact the number you have provided and try to set something up.

Agent Ray: You are welcome. Is there anything else I can help you with or have I answered all of your questions today?

216monster: I have one more question

216monster: When using the Sony Ericsson Update Service, the repair option always reverts me back down to firmware 3.0.1.E.0.88 Android 2.3.3 , which does not have the auto-sync problem. I then have to except the OTA update for 4.0.2.E.0.57 Android 2.3.4, My question is , Do you know when 4.0.2.E.0.57 will be available on Sony Ericsson Update Service?

Agent Ray: Not really. The Update Service is not meant to work with Smart Phone. Probably, this software will not be update with any further firmwares.

216monster: That is sad to hear, as "PC Companion" is not compatible with the R800x. Due to not having MTP mode on R800x firmwares.

Agent Ray: No it is not, I'm sorry.

216monster: Are there problems between Sony Ericsson and Verizon wireless? Im only asking because R800i / R800a seem to have many options the R800x does not.

Agent Ray: This option has been removed from Verizon. Keep in mind that if you purchased your phone directly from a service provider or carrier, it may not be able to access to certain options and features. This is because some carriers place restrictions on the software of their phones

Please contact Verizon™ for more information on this and other possible carrier customized features.

216monster: I have contacted them, with the same questions I have asked you, they blame it on Sony Ericsson.

216monster: I would like to thank you for your time and wish you a good day.

Agent Ray: Thank you for contacting Sony Xperia™ Support. If you require more information, please vist our Support Forum at http://talk.sonymobile.com/community/support to get help from other users. If you'd like to take part in our free recycling program, visit http://www.sonymobile.com/recycle/.