yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Email to ASUS COO

I just sent this for what its worth, to the C.O.O of ASUS Jerry Shen

Mr. Shen,

I am sorry to have to be writing this email to you

I purchased a TF201 and dock as soon as they were available in my area.

I ordered the gps dongle kit on 16 apr 2012 ---fedex shows a shipping lable initiated on 4-18

My self and a list of 79 other people (XDA Members) are having the same issue.

I have called customer service on 4 occassions and was told my case has been escalated (so have many others)--Your companies customer service has really dropped the ball on this issue. They have fialed all 4 times to email or contact me back by phone.

How difficult would it be to just send one out!! other people who applied after the 16th are getting theirs--it has been over a month since we applied for these with no resolution on the issue

Sincerely;

Mark J. Bell
[Asus  Eee Pad Transformer Prime] subvecto:
I guess I was one of the few lucky one, sent an email to asus tech, they suggested to register prime to their site and a few days later I received the kit, works wonderfully...
[Asus  Eee Pad Transformer Prime] texstar:
Here are some internet memes for your entertainment while we wait for resolution to this issue.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Hmmmm

Make enough waves and things may happen

After several phone calls - emails and such an email from asus:

Dear Mr. Mark Bell,

This is to inform you GPS Dongle shipped by FEDEX tracking number: xxxxxxxxxxxxx

Thank you, Rodel L.ASUS Product SupportToll Free: (888) 678-3688Essentio Desktop: (877) 339-2787Business Hours: 24/7

So far track number not working on FedEx site--we will see!!

---------- Post added at 01:47 PM ---------- Previous post was at 01:27 PM ----------

Fed Ex tracking Number working

Estimated delivery 5-18-12

Overnight shipping evidently

Hopefully everybody has same results

Will post once it is actually in hand!!
[Asus  Eee Pad Transformer Prime] cromanorn:
Holy crap!!!!! Opened my front door and there was my dongle. Hai emailed me last night telling me he sent my information to the appropriate team and its here. He must of had them overnight it.

I also replied to his email and sent him a link to this thread and explained to him that you are here and are also suffering in the 4/18 void. I hope he visit and helps you as he has helped me.

Btw. ZERO locks without, 16 with the dongle in my living room.
[Asus  Eee Pad Transformer Prime] qskile:
Unfortunately have to add myself to this list. Submitted my application on 4/22 and still see no change in status on the update. Frustrating that it appears that people who submitted later are already getting theirs.
[Asus  Eee Pad Transformer Prime] metalyoda:
Just tried calling ASUS technical support @ 888-678-3688. Got the same excuse that the dongle is backordered and that I just need to wait. Even after explaining that the VIP site has listed it as shipped for a month now, that Fedex has nothing but a shipping label and that people who had submitted much later than I did had received their's already I got the same response. When pushed a little further, the CSR admitted that their site will show shipped status even when the dongle hasn't actually shipped.

So pretty much the same song and dance that everybody else has been getting. Got myself a case # out of the call so I can try again in a few days when nothing happens. Beyond frustrating how they can't even ship a simple part first come first serve, esp when the tablet & dock have lived up to my expectations thus far.
[Asus  Eee Pad Transformer Prime] Pecata:
Yes, the same story here. Please add me to the list. I've requested mine on 04/18/2012 and on Asus page it says shipped, however when I tracked it through FedEx it just says Initiated....haven't received it yet:-(
[Asus  Eee Pad Transformer Prime] NeoMagus:
You guys were already on the list its at the bottom of the OP. Again I have to stress CS will get you nowhere. They have no idea what is going on. If you want your dongle send your 4/18 tracking #, reference email phone number and detail your situation in an email to Gary and when he gets to it most likely he will send it to Hai who will overnight you a new one... seems to be what they are doing so far.
[Asus  Eee Pad Transformer Prime] gquit:
Submitted my application 4/17 showed shipped 4/19. Tracking by ref didn't work, still nothing received.
[Asus  Eee Pad Transformer Prime] dude6595:
I know there is the thank you option but I want to put it here anyways....NeoMagus, thank you for keeping up with this and for getting us help!
[Asus  Eee Pad Transformer Prime] aypanthony:
Registered for GPS Dongle on 04/17. Asus shows "The GPS extension kit has been shipped", however, Fed Ex says "Shipping info has been received".

Have not received anything. I PM'd Gary Key.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Ok everyone, big update.

Just received a mail from Hai and he is looking to gather the information necessary to get out all of your packages that is stuck in limbo. So if you have been asked to be added to the list, PLEASE get this info to me ASAP.

He needs your Full Name, Serial Number, Phone number, Email Address, Full Physical shipping Address (NO PO BOXES) , the Tracking number that is sitting on "Initiated", and the Color of your Prime. DO NOT POST THIS INFORMATION IN THE THREAD, PM IT TO ME. I need this info asap to get these out to you guys.

This is also only for people in North America. Any other questions can also go to my PM. The sooner the spreadsheet is complete, the sooner everyone will get their missing GPS!
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Thanks NeoMag.. PM sent.

BTW we really appreciate all your help in giving us a little direction for this Dongle issue. Way cool and mad props bro! :D
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
en route

checked my tracking--departed Oakland at 739 pm!!

BTW Thanks also Neo for keeping up on this

Strange thing--2 hrs after i sent email to ASUS exec--I got email from tech saying it was shipped

coincidence??? I think not LOL
[Asus  Eee Pad Transformer Prime] texstar:
I was able to get the attention of someone outside of Customer Service yesterday (thanks NeoMagus) and they got the ball rolling. The TF201 GPS Extension Kit is finally on its way and verified through FedEx tracking. So get your information together and sent to NeoMagus as soon as possible. This for me closes out a very frustrating experience.

Update 5/18/2012: The TF201 GPS Extension Kit has arrived, tested and functioning properly. Thanks again NeoMagus and thanks ASUS execs.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just wanted to get this up again for anyone who might not have seen it. I have been amending the OP as I receive info from everyone. Again I have to urge if you asked to be added to the list, PLEASE PM me the necessary info as soon as you can. I'd like to get the sheet back to Hai next week so he can begin clearing the list out. I know you all have been waiting to get these things and I obviously don't want to drag it out longer. :D
[Asus  Eee Pad Transformer Prime] RaiderX29:
PM sent to NeoMagus
[Asus  Eee Pad Transformer Prime] clenz:
I now have a second tracking # when I check using the reference method and it shows a new shipment initiated 5/17. Still no package info at Fedex yet, but I guess this at least progress.

I sent my info to Neo anyway - why should we trust the new info when it is also just in "initiated" like the original 4/18 shipment!
[Asus  Eee Pad Transformer Prime] gwick64:
PM to NeoMagus
[Asus  Eee Pad Transformer Prime] ksharp4444:
Shipment on its way

Mine also shows a new tracking number. It says shipment will show up at my door on the 21st. Might be a good sign for everyone. I owe a great deal of thanks to Neo Magus as am guessing he had a lot to do with this change.
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
same.. new tracking number and est deliv date. Cool beans :D
[Asus  Eee Pad Transformer Prime] fundun:
Same with me. New tracking number and delivery date. I received an email from Danny Tran asking for my address after I sent emails to the executives at Asus.
[Asus  Eee Pad Transformer Prime] imabug:
second tracking number here as well, initiated May 17 with estimated delivery May 24.

Will believe it when it gets here.
[Asus  Eee Pad Transformer Prime] augcelen:
Cool same here.

New tracking # with delivery of 21st.
[Asus  Eee Pad Transformer Prime] aokibusiness:
Same here. Just checked and have May 23 delivery date. FedEx still has the old one in database. PM to NeoMagus just in case.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Have added everyone who has PM'ed so far. If any of you guys who sent me your info end up receiving a separate one, make sure to let us know so I don't resend to Hai.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Received

Just got an email from FedEx---Delivered!!

Looking forrward to getting home and trying it out!:)
[Asus  Eee Pad Transformer Prime] aypanthony:
new tracking #, delivery date for 05/23
[Asus  Eee Pad Transformer Prime] Dachande:
sent you my info NeoMagus
[Asus  Eee Pad Transformer Prime] slasherJAK:
Just checked. I too have a new tracking number :D expected delivery date is May 24th.
[Asus  Eee Pad Transformer Prime] dbattenfl:
2 tracking numbers as well

I just checked and I also have a second Fedex tracking number. Both only have billing info. The new tracking number showed a ship date of 5/17.

But as of 5/18, no package has been scanned with either tracking number.

A wonderful game we have going here. 2 scores for Asus, 0 for me...LOL
[Asus  Eee Pad Transformer Prime] dude6595:
got a new tracking number and it has been picked up this time! :p
[Asus  Eee Pad Transformer Prime] theandies:
I was seen other say they have a new tracking number so I decided to try again and what do you know.........................................it shows my dongle is in transit to be delivered the 25th. Please keep me on your list because I'll believe it when I see it. Maybe by some chance they found the pallet of dongles they seem to have lost.

Again, thanks for doing this for us even though you already received your dongle.
[Asus  Eee Pad Transformer Prime] aokibusiness:
In route

FedEx® shows a delivery date of May 24 and it is in transit Many thanks to all who were responsible for getting this worked out.
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
In transit as well here! Thank you! :)
[Asus  Eee Pad Transformer Prime] metalyoda:
Gary and his team responded to my PM/email with a new tracking number that's confirmed to have been picked up by Fedex and is currently in transit. Should arrive on 5/21. Thanks to NeoMagus, Gary and Hai.
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
How are you guys getting this second tracking number. Mine has been sitting at "info sent to fedex" for since the Asus site said it shipped.
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Redo the steps to find a tracking number. In other words.. follow the instructions in the OP again and see if you too now have a second tracking number!
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
I just tried and this is what i get. Same tracking # as before.
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Did you PM neomagus your info?
[Asus  Eee Pad Transformer Prime] diecast17:
Nope still just one tracking number for me. And FedEx shows they still don't have the package.
[Asus  Eee Pad Transformer Prime] effezie:
Sorry I'm late. Maybe I can get in next batch you send. Just sent PM. Thanks!
[Asus  Eee Pad Transformer Prime] cyiam40:
Tired of Waiting for GPS Dongle?!

I am still waiting for my Dongle from ASUS like many others. However, I did get one for a decent price on well known auction site. There are still (2) available at this time. I am one those who hate waiting..especially the run around ASUS has been giving me! FYI
[Asus  Eee Pad Transformer Prime] NeoMagus:
I have not sent the sheet back to Hai yet, so far about half the list seems to have sent me their info, so the sooner everybody gets me their info I can send it back to him. Apparently somebody (maybe Tony?) resent to a few users, maybe some email or escalation finally got through, even I got another one coming it seems but its just sitting on "Initiated" like the first one- you can see its supposed to be here the 24th, just like the one that was supposed to be here 4/25 :confused:

If it is moving for you in transit and you sent me your info already please get back and let us know if you end up receiving something. I think some people might have even forgot about the thread altogether we'll see who chimes back.

Dont buy it dude I have your info. Once it gets to Hai you will have it overnight. Gimme til weds almost half the list has responded already, I feel Gary and Hai definitely trying to make it right. ** Oh I reread you already bought it. At least you got an extra one to mod now :D
[Asus  Eee Pad Transformer Prime] cyiam40:
Yeah, I have a big road trip coming Memorial Day weekend. I also bought the Tablet Windshield mount (from Arkon) for the Prime and I darn sure was not going to be stuck without a GPS dongle!! LOL Thanks for all your help!
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
What info do I need to send him?
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Its all here in this post. pm him your info!

http://xdaforums.com/showthread.php?p=26233025
[Asus  Eee Pad Transformer Prime] dbattenfl:
Still no movement on my second tacking number. I am supprised that some have different outcomes on the second tracking number.

For the people that have a second fedex tracking number that actually shows a package was picked up from Asus, did you call CS and open as case. I never did and wonder if that helped in any way.
[Asus  Eee Pad Transformer Prime] tajniacki:
What if i dont want any dongle just my money back ? ( Poland )
[Asus  Eee Pad Transformer Prime] krinkster:
Add me to the list

Found the thread late in the game and have received no help from CNS reps at Asus so I'll give this a try.
[Asus  Eee Pad Transformer Prime] dude6595:
When did you get your second number?
[Asus  Eee Pad Transformer Prime] skielbasa:
Still nothing, but I just PMed my info.
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
Just pm'ed the info
[Asus  Eee Pad Transformer Prime] cameronsutor:
Update

As I stated in a previous post, the status of my dongle has shown "shipped" since 4/18, and still have not received it. Just an update as to what has been going on: after the 3rd week, and still not having received my dongle, I called customer service. The guy I spole with said he was going to escalate the issue and I would get a call with 48 hours with a resolution. As you may have guessed, I did not receive a call, and subsequently, no resolution. After the 48 hour period was up, I called back and they told that I should wait for a call, because it was still being investigated. After waiting for a couple of days (again), I called back and was told the same thing, but after expressing my disatisfaction, I asked to speak with a supervisor who said he would put a higher category escalation and that I would definitely get a call within a couple of days ... I should have known he was full of crap too! Fast-forward to Saturday, 5/19 - called in and explained what was going on and that I was tired of dealing with them and product that they were not adequately supporting. I told the rep that I would like a refund, like I'd heard others had been receiving. He, of course, told me they would not do that. So, again, I asked to speak to a supervisor, but in the course of holding, I decided to hang up and file a complaint with the BBB.

Has anyone with this GPS issue done this? and had success?
[Asus  Eee Pad Transformer Prime] NeoMagus:
I filed a complaint with BBB just about the dongle but canceled the case since Gary and Hai have been more than accomdating.. Total refunds on the unit altogether (which I don't think they are still doing but I could be wrong) is not what this thread is about... If you are stuck with a 4/18 limbo case PM me all the info in the updated OP .. Hai will take care of it and get you the dongle once I send the sheet of everyone on the lists info this week.
[Asus  Eee Pad Transformer Prime] mbo1951:
Howdy Neo, I sent you the info. Thanks for your help. Monte
[Asus  Eee Pad Transformer Prime] dbattenfl:
The second tracking number shows a ship date of 5/17/12, but no package has yet been picked up by fedex.
[Asus  Eee Pad Transformer Prime] dude6595:
That's odd....and this one was given after contact with Gary/Hai?
[Asus  Eee Pad Transformer Prime] Ruprect:
Finally got mine in Australia today after close to 5 weeks.... Plug it in,...nothing... notice touchscreen no longer works.... reboot .... plug it in.... gps test- nothing, zip, nada...... Touchscreen operation very flakey. FFS Asus you are really testing the friendship here. Yes I have the latest update on a US SKU. Grrrr
[Asus  Eee Pad Transformer Prime] The_Stranger:
Applied 16th april, still being "processed".

Champagne gold, The Netherlands

Some people in my country have recieved theirs..
[Asus  Eee Pad Transformer Prime] cyiam40:
Whatever!

I checked Fedex with my info and I still see my old label that printed on 4/18 and now there is a new one printed with expected ship date of 5/17 except nothing shipped. Whatever! This must be ASUS Dejavu! If I hadn't already bought a Dongle, I'd be seriously chewing on a CS Supervisor right now. What a joke! Once is bad enough, but now I got two labels that haven't shipped.

-NEOMagnus, please give my info to Hai because I have no confidence that anything is going to ship to me right now. :mad:
[Asus  Eee Pad Transformer Prime] etm250r:
I checked back on the tracking and I am now "In transit" with an anticipated delivery of the 24th!!!!
[Asus  Eee Pad Transformer Prime] dbattenfl:
No, I have never called/contacted Asus or Gary/Hai. I checked the tracking by reference again after others posting about a second number. But neither of my numbers actually have a shipment. Only billing info....so far.

I have PM'ed NEOMagnus with all my info to be added to the list, but I do not think that list has been sent to Gary/Hai yet. He stated he would send it on Wed of this week.
[Asus  Eee Pad Transformer Prime] tmeader:
Same :)
[Asus  Eee Pad Transformer Prime] dude6595:
I just got mine, finally! Thank you!!
[Asus  Eee Pad Transformer Prime] cameronsutor:
Finally Received my dongle.

I just got home and my dongle was waiting on my porch! I find it strange because the last guy I spoke with told me that since I did not have a tracking number nothing had been shipped. Well, on the the package it said that it was shipped on 5/18, so while can appreciate the help that Gary (and apparently some guy named Hai) is doing for people hear, but if they are on page 50 and the rest of Asus is on page 10, then all I can say is that they need to get their act together.

Anyway, thanks for maintaining this thread, NeoMagus. I'm not sure if the dongle was sent due to the list you've compiled or not, but thank you anyway.

On a side note, and yes, I understand this is not a thread about whether the dongle works or not, but since this item is what everyone is waiting for, I thought i'd pass along that it, so far, does not work for me (with the dongle attached, and GPS on, it still can't find me in Google Maps).
[Asus  Eee Pad Transformer Prime] copc:
Neo, still have not heard from Hai. I sent another e-mail to the 3 of them today asking for some info on the group, still hoping for a reply. :)

---------- Post added at 11:01 AM ---------- Previous post was at 10:55 AM ----------

Guys, just got an e-mail: "We are working with the moderator on XDA for getting all the users contact info in North America for these now to have them sent out."

So looks like they are on it, please give them some time to get it all corrected, but please keep strong and committed so everyone gets there GPS unit. :D
[Asus  Eee Pad Transformer Prime] shaunm82:
Just wanted to update:

Submitted on the 18th of April. FedEx now says that it on the truck for delivery today! We will see~
[Asus  Eee Pad Transformer Prime] fundun:
Finally!!

Went home for lunch and my dongle was waiting on my porch. Eww...that sounds kind of dirty...
[Asus  Eee Pad Transformer Prime] azrowdydog:
am I the only one that thinks its bull**** and unprofessional that we have to give all our info to someone not associated with asus to get our gps?
[Asus  Eee Pad Transformer Prime] dude6595:
May be so but its getting the job done and its not like its a credit card number or ssn
[Asus  Eee Pad Transformer Prime] joeywv77:
uggh

This whole process is ridiculous. I have pm'd Neo my information and am confident I will get my dongle that way. What is ridiculous is after I have been going on and on and on and on with my open case with customer nonservice I get an email today telling me to update my mailing address so they can "ship my dongle as soon as possible". I reply but message is undeliverable. Just for s&g I call hotline to update. He does, then tells me to reply to email. I tell him undeliverable. He tells me he will forward my info to another set of personnel who will enter it into system. I'm sure this will happen. I don't even get mad anymore. I think I wanna work there so I can sleep all day at work.
[Asus  Eee Pad Transformer Prime] RedneckNerd:
So I just found this thread today. My Asus shows submitted on 4/17. It has shown shipped since at least few days after that (not sure if it was 4/18 or not).

The fed ed tracking number (thank you NeoMagus) shows initiated.

I PM'ed my info to Neo and am now waiting for the list to go to Hai.

On a positive note I have a bluetooth dongle from my Axim days and it works great.
[Asus  Eee Pad Transformer Prime] oddbin:
Now they just need to sort the rest of the worlds missing GPS dongles. I live in the uk and not a peep since the claimed despatch on 17/4.

Sent from my Transformer Prime TF201
[Asus  Eee Pad Transformer Prime] NeoMagus:
You don't have to PM me anything if you don't want to. I've stated numerous times in the thread if you want, email Gary all the info that I posted and he will help you out when he gets to it. I believe copc and myself were the first to get a hold of them, and Hai asked me to take care of it. All info sent to me in PM is deleted once I add it to the sheet, and once I send the sheet to Hai, I will delete my copy.

I've already got my dongle so honestly I really don't have to help anybody else out. I'm not getting anything extra out of this, and I could of just stopped updating.. but	I do want to help those that were in the same position as me.. broken GPS and getting the runaround. Yes it's unprofessional of them their CS sucks. But Gary and Hai are trying to make this screw up right. I also don't want to make anyone wait any longer which is why I put in the OP if you want in on the resolution that I worked out with them, get with me by Weds. Or you can get a hold of them yourselves makes no difference to me :) I'm still out and about right now those who got to my PM today I'll add you once I get home.
[Asus  Eee Pad Transformer Prime] NeoMagus:
**double post from my phone
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
For realz yo! :D
[Asus  Eee Pad Transformer Prime] OttoDeFe:
Hrm.... have a new tracking number that shows initiated. I hope this makes it!
[Asus  Eee Pad Transformer Prime] metalyoda:
Got my dongle this afternoon. Seems to work well enough after a reboot.
[Asus  Eee Pad Transformer Prime] imabug:
Fedex tracking is showing my GPS dongle is on the move and is scheduled to arrive at the end of the week. Starting to be a little more optimistic now
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Supposedly the ROM I'm using doesn't support the dongle.. oh great :p still haven't gotten it but I'll post here when I do!
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
GummyROM .. another user asked when or if it would be supported. So that made me think it's not supported by AOSP/AOKP which is essentially what the ROM is. ... but I just caught a glimpse of an article talking about integrating support in CM9 for the GPS extension kit so who knows :p