yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] theeggman:
It's quite clear to me that ASUS is not tracking the orders very well; VIP website GPS application still says "submitted" and the GPS dongle was delivered today.

Sent from my Transformer Prime TF201
[Asus  Eee Pad Transformer Prime] copc:
No word as of yet, I checked Fedex and no change. I am really hoping they get a move on losing my patience on this whole thing.

Just sent them an e-mail, i will post when I hear something. I really hope for our and their sake this gets resolved by tomorrow.
[Asus  Eee Pad Transformer Prime] brainimpact:
not got mine yet and i applied before it was officially live when they made the mistake and had to phone ppl
[Asus  Eee Pad Transformer Prime] cyiam40:
:mad::mad::mad: So I never got a call back from the nice CS Supervisor who assured me that he was escalating the issue and would call me back. BS! Today is the 3 week mark. Just got off the phone with CS again. They told me that they are awaiting a reply back from the escalation by the Supervisor and expect it today or tomorrow. I was told to expect an email today or tomorrow with an update. I asked what I should do if I don't get an email today or tomorrow and he said I would have to call back. No $h!T! Glad he told me that! I have a feeling I am going to be making another phone call again tomorrow. :mad::mad::mad:
[Asus  Eee Pad Transformer Prime] VinceT3:
VIP still says submitted not shipped, fedex hasn't updated since last week but says it should be delivered tomorrow. So we shall see.
[Asus  Eee Pad Transformer Prime] seaham358:
Ordered the champagne on 4/17. Status never changed from submitted. It just showed up yesterday.. Status page still shows submitted. I never sent an email or called,I figured it would get here when it did.. Had a problem getting it on with the screen protector. It works well, I just don't see me using this much because it does not fit in my case which I must have on my TP..
[Asus  Eee Pad Transformer Prime] texstar:
We need to find out who is in charge over the CSR supervisors and get them on the horn otherwise they will just keep blowing it off within their department and nobody will know the better.
[Asus  Eee Pad Transformer Prime] dbattenfl:
Maybe we should call Asus and ask to have our status changed to back to submitted. We might get them then!

Seems that more people are getting them with the site only showing "submitted" than shipped...lol
[Asus  Eee Pad Transformer Prime] shaunm82:
Part of the 4/18 club, still nothing yet for me!
[Asus  Eee Pad Transformer Prime] soju59:
Same here.
[Asus  Eee Pad Transformer Prime] dude6595:
They know, they just don't care.
[Asus  Eee Pad Transformer Prime] dbattenfl:
I have worked in a support call center and when someone asked to speak to a supervisor. They were transfered to an area called the command center, but they were NOT Supervisors. Sure they over seen the operations of the support floor, but not an actual supervisor. I suspect its the same with the Asus callcenter.
[Asus  Eee Pad Transformer Prime] aokibusiness:
I'm a member of the 4/18 Club!

Applied 4/16. ASUS says shipped. FedEx says initiated 4/18. Gray dongle.
[Asus  Eee Pad Transformer Prime] houtx2:
So true. +1
[Asus  Eee Pad Transformer Prime] cromanorn:
22 days since our dongles "Shipped" or should I say 16 "business" days. :mad:

I could have driven from Pennsylvania to California, pick-ed up my dongle and maybe some others and made deliveries on my way back to Pennsylvania in the time its taking ASUS. :cool:

I'm going on a trip end of June. What's the likelihood that I'll have it by then?? :confused::confused:
[Asus  Eee Pad Transformer Prime] copc:
Ok, They have given me a new Tracking # and I can confirm FEDEX has picked it up

May 9, 2012 3:59 AM

In transit

SACRAMENTO, CA

I have asked them to confirm they are working on getting all of you your GPS kits, I know there were alot of us and I want to make sure they take care of every last one of us!

I will keep you updated on their response and my package arrival tomorrow. :D
[Asus  Eee Pad Transformer Prime] houtx2:
Is the reference field the same on the new tracking number? Maybe some of us also have new tracking numbers, too.
[Asus  Eee Pad Transformer Prime] elpiloto_51:
NeoMagus

Please add me to the list of people that shows a shipping date 4/18 and still haven't received it as well:mad:
[Asus  Eee Pad Transformer Prime] copc:
Great question, I did not think about that. After looking my reference # was only my serial #. Again this is how mine was done, they may do others differently, but please post results. :D
[Asus  Eee Pad Transformer Prime] theandies:
Maybe FeEx is using a Prime without a GPS dongle to get our GPS Dongles to us because their GPS dongle kit is in limbo like many of us. :D
[Asus  Eee Pad Transformer Prime] houtx2:
Nope, didn't work for me.

Another question, how will they know who we are (by serial number) or are they going to just clean up all the old 4/18 shipping labels?
[Asus  Eee Pad Transformer Prime] yoursexyhero:
Wow thank you! I been checking the asus site and it jus says "submitted" but not shipped. When searching the fedex, i get my package tomorrow. Thank you! definitely some good news today lol too bad i need to RMA my prime because of screen issues >_>
[Asus  Eee Pad Transformer Prime] copc:
Again, I sent the question if they were working on others as well. Since day one of contacting Asus via phone and e-mail I have told them I was not alone. Each contact I clearly told them I am only one of many having the same issue. I am telling them the same thing today, I await for their reply on the question.
[Asus  Eee Pad Transformer Prime] houtx2:
Well lets hope we all get similar good news so we can move on to the next crisis. :p

Thanks!
[Asus  Eee Pad Transformer Prime] theandies:
Just tried the reference # trick again and this time NOTHING came up. Checked with the tracking number I already have using the reference # trick and no change.
[Asus  Eee Pad Transformer Prime] MBerlowitz81:
Add me to the list

You might as well ad me to the list. I can't get anything to work using my serial number on the FedEx site.

My VIP page shows shipped, with an apply date of 4/15. Just called ASUS and they told me that I had to wait until Wednesday, which would be 3 weeks before I could call. I reminded the woman on the phone that here in the U.S it WAS Wednesday, and clearly with the details she gave me FRIDAY would be 3 weeks. She just said "Oh, yes, i meant Friday I am so sorry."

ASUS is showing how much they don't care and I will be filing a BBB complaint. Thanks for the support and knowledge guys!
[Asus  Eee Pad Transformer Prime] kapitankoz:
May never buy Asus again.

I have tried the processes outlined in this thread in an attempt to find my tracking number, but I sincerely believe it hasn't been shipped.

I'm part of the 4/18 club and as you might guess Asus customer support has no clue what is going on. Status has shown shipped for atleast the last two weeks and the 'customer sucksport' is trying to tell me to give them at least two weeks from the time it shows shipped. My experience with this device is turning me from an Asus fan, to an Asus heckler. I have used Asus products for years and have never had this much trouble.

This is a customer service nightmare.
[Asus  Eee Pad Transformer Prime] cardman827:
I haven't tried the serial number trick but just wanted to let you know my application is still sitting at submitted. I applied on 4-16 and just got my dongle today. Just wanted t give others some hope. I personally use my phone for gps so I was not going crazy looking for this.
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/9 afternoon.

I haven't heard anything official back yet. However copc, doing this pulls up a shipment for me which is moving through the system and I was able to place a hold on it, looks like they sent us replacements. My original # is still sitting on Initiated.

I will update as soon as I hear anything back about the group.
[Asus  Eee Pad Transformer Prime] RaiderX29:
Add me to the list too.

Applied on 4/16, status on Asus VIP says shipped on 4/18.

Fedex Tracking still says:

Shipment information sent to FedEx

Please check back later for shipment status or subscribe for e-mail notifications

Shipment Dates

Anticipated ship date Apr 18, 2012
[Asus  Eee Pad Transformer Prime] Shinare:
Was just about to ask to add my name to this list. Checked Asus VIP with no change, still says "submitted". Checked my FexEd tracking number and said it was delivered today. Called home and sure enough, was told I had a package.

I submitted on 4/21/2012 and just today received it with no change indicated on Asus website that it was even shipped.
[Asus  Eee Pad Transformer Prime] dbattenfl:
No change at all for me. Orginal tracking number still at "Anticipated ship date Apr 18, 2012"

Tried the new reference of just my S/N and nothing found :mad:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Well something definitely happened to the 4/18 group. No reason why this new one is updating fine and the 4/18 one is frozen. For everyones sake I hope they figure it out soon
[Asus  Eee Pad Transformer Prime] copc:
latest update,

Not good news for Asus I'm afraid. Got a VM on my Cell from support in regards to my numerous calls.

Call says they are getting back to me and do not have any news or tracking info. WTF? I gave them the tracking info and now they say they have no tracking info? Kind of par for the course with Asus phone support from what I have experienced. Now get this he says I need to wait 2 to 3 weeks for it to show up and call if it does not arrive after 3 weeks.

TODAY IS 3 WEEKS FROM 4-18!!!!!!!! Do they live on the same planet? I can't believe they actually leave messages like this without pulling out a calendar and calculator.

I'm glad that I had Gary and his team take the reigns on this one!

DO NOT TRUST ANYTHING PHONE SUPPORT SAYS. :eek: I am waiting for a answer on how Gary's team is taking care of the rest of you.
[Asus  Eee Pad Transformer Prime] nerdomatic:
I'm also waiting on the a 4/18 delivery.

You can add me to the list... here's my fedex tracking info:
[Asus  Eee Pad Transformer Prime] cameronsutor:
Please add me to the list.

Please add me to the list.

I registered and applied for the dongle on the 16th. The status of the dongle changed to "The GPS extension kit has been shipped" on the 18th of April. Today marks the end of the three week period, and I still have not received it. I attempted to search for my shipment via "Track by Reference" on the FedEx website, but it says "Not Found". Also, I called FedEx and provided my home address and she was unable to locate any shipments that were scheduled to be delivered to me.

To make things worse, I just got off the phone with Asus, and all they could tell me was that they will have to send my information to their escalation department to research it! I find it amazing that nobody at Asus ... at least no one that I have spoken with, knows what is going on! They didn't know what was going on when I called about my wifi issue, my bluetooth+wifi issue, or when I first called about my GPS issue.

My various encounters with their poor customer service has definitely left me with a bad impression of them. Apparently Gary is sick of it too ... he has pneumonia for god sakes! Look at what they're doing to that poor guy!
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/9 evening.
[Asus  Eee Pad Transformer Prime] NeoMagus:
My original package is also doing this now, even after adjusting the date sent, shows no info, but still comes up Initiated using the tracking number. May be since it has been past 15 days now. Might also explain why some are saying they're showing shipped but no info with Fedex? Everyone that is in this situation has pretty much confirmed there has been no movement in the packages since the label was sent 4/18 11:18AM
[Asus  Eee Pad Transformer Prime] myklt8:
Add me to the 4/18 club
[Asus  Eee Pad Transformer Prime] theandies:
Why do I have this feeling that there is a whole pallet of these things sitting in an ASUS warehouse somewhere in the world?

Also, why do I have this feeling that I'll never see the dongle?

Why don't all of us 4/18'ers demand a free dock or something?
[Asus  Eee Pad Transformer Prime] theeggman:
Hopefully the "04/18 club" people get SOMETHING from ASUS.

Sent from my Transformer Prime TF201
[Asus  Eee Pad Transformer Prime] astrodomine:
submitted 16th, finally got the dongle today in India!! :)
[Asus  Eee Pad Transformer Prime] captsakis:
cannot track none of my two that i applied
[Asus  Eee Pad Transformer Prime] Moturdrn:
Unable to find mine in the system.

Is there a way to find out what date exactly it changed to shipped, without having kept tabs each day?
[Asus  Eee Pad Transformer Prime] NeoMagus:
Your shipment might simply not have went out yet, even if it's showing shipped some are saying they got theirs and it still says submitted. I think you guys are international though you may need to change the country as well as the date shipped. May be unable to track anymore if nothing comes up even after adjusting date shipped over on the FedEx reference site since those who are in the hole are past 15 days now. I will update OP with a note once I get to the computer.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
MIA Dongle

HMMM

I called ASUS yesterday explained about the fed-ex situation saying received info etc.

ALSO told them there is a list of fifty or so and growing of people with the same issue!!

CSR was trying to be helpful--said she was escalating my case and that some one from ASUS will contact me within 48 hrs-----we will see!!

:D:(:confused:
[Asus  Eee Pad Transformer Prime] NeoMagus:
You won't, just look at us who've already called multiple times. Their phone support team really is clueless.

Wish I had more news for you from Gary's team but I don't, maybe copc will have heard something.
[Asus  Eee Pad Transformer Prime] Belgorm:
Please add me to the Submitted on 4/16 list.
[Asus  Eee Pad Transformer Prime] metalyoda:
Please add me to the list. Applied 4/16, changed to shipped status 4/18. Checking fedex with original reference code shows initiated as of 4/18 11:18am. No status change since. Also checked with just S/N as reference and found nothing.

Thanks much, this thread has been really useful for keeping track of all the frustration for what should be a simple thing.
[Asus  Eee Pad Transformer Prime] phildeman:
Please add me to the list. I submitted a request to ASUS for the GPS Dongle on 4/19/2012.
[Asus  Eee Pad Transformer Prime] copc:
Still waiting :(
[Asus  Eee Pad Transformer Prime] texstar:
Don't get your hopes up on a return contact after being escalated. It has been over 3 days now for me getting a return call or email from the escalation manager. I think the escalation manager at Asus is Nelson Muntz from the Simpsons. Every time I call he just goes HA HA! and hangs up the phone. :D
[Asus  Eee Pad Transformer Prime] copc:
This is what I see right now for mine

May 10, 2012 4:55 AM

On FedEx vehicle for delivery

ANAHEIM, CA

Anaheim is a 30min drive from home so it should make it today! Or I hunt down the truck!
[Asus  Eee Pad Transformer Prime] fundun:
Starting to lose faith

My status says it was shipped on April 18, but FedEx says it only received the shipping info. I opened a ticket on Asus' VIP website and they told me to call local support. So, I called local support today and the rep told me he couldn't access the database and I should call back later. I have been happy with my Prime, but now I'm starting to see why there are so many people upset with Asus. Oh yeah, I also PM'ed Gary last week about it and he still hasn't responded.
[Asus  Eee Pad Transformer Prime] mcb3:
In in the same boat as many others...still waiting!

======================================

VIP ApplyDate: 2012/04/16 | Status: The GPS extension kit has been shipped

FedEx shows a 04/18/2012 ship date for my serial number

However the only tracking activity is:

Shipment information sent to FedEx

======================================
[Asus  Eee Pad Transformer Prime] dude6595:
Lucky man.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
List

I just counted "the List" and noticed I am exactly #50!!

I should get a free ASUS shirt or something LOL:D

WHERE R OUR DONGLES!!!!!!!!!

:mad:
[Asus  Eee Pad Transformer Prime] kent c:
Add me too.
[Asus  Eee Pad Transformer Prime] copc:
Happy to say mine finally arrived! I still have not heard from Asus on the rest, going to send an e-mail right now!
[Asus  Eee Pad Transformer Prime] skielbasa:
add me too

Just found this thread; and I too am listed as shipped on th 18th and still nothing
[Asus  Eee Pad Transformer Prime] Apocracy656:
I am in same boat, fedex says 4/18 but still no dongle in my hands
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/11 overnite.
[Asus  Eee Pad Transformer Prime] cyiam40:
Getting My Dongle!!!

:mad::confused::cool:Just got off the phone with CS again! Same run around, asked for Supervisor and got a nicer run around. My case has been escalated (twice) over the last 5 business days and they don't know what or why....it's pathetic!

:DGood news...I found one on Ebay (brand new) for $24.95 with Free n' Fast shipping and bought it. I will have my Dongle next week. If I ever get my Dongle from ASUS, I will be selling it on Ebay. It's worth it to me to have the GPS capability...too bad ASUS couldn't live up to their Customer Satisfaction initiative of giving us all a free Dongle....Yeah right!

I have never been so disappointed with Customer Service in my life! Pathetic!
[Asus  Eee Pad Transformer Prime] fundun:
I'm in the same boat. The first guy I got in touch with today told me to go to the website and check the status. Duh! That is the whole problem. Then he sends me to the "Transformer Prime Hotline". It rings and I get the mailbox 65122 with a message informing me that they are currently closed. I was giving Asus the benfit of the doubt, but I am officially ready to start bad mouthing them to everyone I know.
[Asus  Eee Pad Transformer Prime] dbattenfl:
Thats were our dongles are. They are being sold on Ebay!
[Asus  Eee Pad Transformer Prime] NeoMagus:
as the rock would say "finally"

Picked up my replacement today. I can finally say GPS is fixed on my TF201, it works pretty good. So far I have not experienced any random reboots as some have said, and it goes on fine. You can see before and after I am obviously happy with the result. Still have no idea where my original is, its still sitting on Initiated.

Haven't heard anything back yet on a group resolution, my email was returned saying Hai is out of office for a couple days. I had also read Gary has pneumonia so he'll likely be away for a few days as well. All I can really recommend is to drop him an email off one of the stickies with your tracking number on the stale 4/18 and all of your other relevant info such as Asus case # and your email and phone number.

I really hope they come through for all you guys as well. Somebody really screwed up in that warehouse.
[Asus  Eee Pad Transformer Prime] copc:
I have not given up, sent an e-mail yesterday, I will continue my efforts to e-mail for a group resolution.
[Asus  Eee Pad Transformer Prime] dbattenfl:
I have 5 more days on my return at Bestbuy. Starting to wonder if the new C40 serial number units are better and have stronger Wifi reception.

Sure not going to depend on Asus for a solution.
[Asus  Eee Pad Transformer Prime] dude6595:
hey let's share! Lol ;)
[Asus  Eee Pad Transformer Prime] cromanorn:
On phone with ASUS support. They guy actually knows that they have dongles. He is looking into the FedEx issue. He asked for my tracking number among other things. I will update when I know more.

Ok, received a service number. I have been escalated. He went on FedEx a reviewed the tracking info. Let's see how this goes. I also informed them that we all have this issue. I'll update when I hopefully hear back from them.
[Asus  Eee Pad Transformer Prime] Privateers69:
Update: received my dongle today. Tried it out and it works somewhat. Better than nothing.
[Asus  Eee Pad Transformer Prime] snapplex:
Just requested mine today..
[Asus  Eee Pad Transformer Prime] -Lockheed-:
Submitted on 5/2 - has never changed from app submitted

I used the link from OP and followed instructions on tracking number

worked perfectly

dongle was shipped on 5/9 - will get it on 5/15 - in transit now

thanks
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP update 5/12 evening.
[Asus  Eee Pad Transformer Prime] MBerlowitz81:
Please add me to the list. Still nothing over on the FedEx Site. Asus fail!
[Asus  Eee Pad Transformer Prime] TremF:
I applied 17/04/12 and a couple of weeks ago the status updated to "The GPS extension kit has been shipped" but I have yet to receive it or hear anything else. I have contacted support (online) so hope to hear something soon.
[Asus  Eee Pad Transformer Prime] cromanorn:
I contacted online support 2 weeks ago. They don't reply:mad:
[Asus  Eee Pad Transformer Prime] etm250r:
Disappeared

I applied around 4/17 and the fedex site said it was initiated until I checked today. When I type in my reference number it says "not found," it looks like mine was deleted from their system... Add me to the list!
[Asus  Eee Pad Transformer Prime] texstar:
Be sure to put in the anticipated ship date not the applied date when tracking by reference. In my case I applied on 4/16 and vip.asus said shipped 4/18 so I used 4/18 as the reference date. Now I just use the FedEx tracking number as I feel it is more accurate than what is listed on the vip.asus site.

Oh I wish I had a GPS dongle,

That is what I'd truly like to see.

Cuz if I had a GPS dongle,

I would know Asus really loves me.
[Asus  Eee Pad Transformer Prime] theandies:
Just checked again - No change.:rolleyes:
[Asus  Eee Pad Transformer Prime] SAJdroid:
Got mine

Got mine in 2 weeks after applying (location framingham , MA) ! . But my status in Asus member page shows "application submitted"
[Asus  Eee Pad Transformer Prime] jguidera:
Ok so I see mine as listed as shipped by Asus. Checking FedEx I see that shopping information received on the 18th but that's it. I put in a tech support request with Asus let's see if I get a response
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/13 evening.
[Asus  Eee Pad Transformer Prime] azrowdydog:
Applied 4/16, vip site says shipped, fedex says shipping information sent on 4/18. I haven't recieved anything.
[Asus  Eee Pad Transformer Prime] cromanorn:
Final received a reply to my email inquiry.

" Dear valued customer,

Thank you for contacting ASUS Customer Service.

Sorry for the delay.

I checked the database and it shows: GPS Extension Kit Status : Application GPS extension kit has been shipped! Apply Date : 2012/4/16 ?? 06:15:29 If it could not help you solve your problem,you may ask local service center for help.The telephone number is 888-678-**** (24/7 support)

If you have another problem, please get contact with us ASAP. "

Holy Sh*t, what a wealth of information!!! Thanks ASUS for reading the same crap I see and sending it to me in an email. :mad:

Let's see if the phone call I made on Friday pans out.

This is just ridiculous. I have been giving them the benefit of the doubt but this will be my last product from ASUS.
[Asus  Eee Pad Transformer Prime] cyiam40:
Latest Update from ASUS Customer AntiService

:rolleyes: So, I call back today and the CSR is giving me the same song and dance. I asked to speak to a Supervisor. I tell the Supervisor that I have talked with 3 supervisors and my case has been escalated. Furthermore, I really have no faith that I am actually going to get my DONGLE! The Supervisor says that my case has been put on high priority and the update says that my Dongle will be shipped next week when they receive their next shipment of stock. I repeated to him that my Dongle will definitely be shipped next week when you receive your next stock shipment and the supervisor says that is correct. OK, I will wait until the end of next week and we shall see!:rolleyes:
[Asus  Eee Pad Transformer Prime] kent c:
I got this e-mail too.