yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] copc:
Ok so my latest update:

submitted app on VIP site 4/16

VIP site says shipped 4/18

4/21 Called Fedex #1 No package scheduled to my address?

4/22 Called Fedex #2 they show Asus created a label on 4/18 but no package picked up?

Checked tracking daily on fedex.com no change onl shows label being created

Sent multiple emails through vip site and PM to Gary

VIP site says call local 888 #

Never got word back from Gary?

4/28 called 888 # spoke with Bertrand he was no reall help only escalated my case and said somesone should call within 24hrs.

4/29 No call

4/29 afternoon called 888 # spoke with Shawn again no reall help in fact he told me call would be 24- 48 hrs not 24hrs. I told him I would call back asn no one will call me.

4/30 No call

5/1 No call

5/1 Evening called 888 # spoke with Nicholas a bit more helpful but not really as there was nothing he could do as my case was escalated already. He said he would try to escalate it at the service center and would do his best to make sure someone contacted me within 48hrs.

So that will put us to 5/3 which if I do not get a call or e-mail I will call one more time and see what they say and then ask for a supervisor. At that point I will open a case with the better busines Bureau, unforntunatley the BBB sometimes is the only way to get attention. I will also contact all the online tech media sites to see if we can get some push.
[Asus  Eee Pad Transformer Prime] houtx2:
Welcome to the jungle. ASUS CS is totally useless.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Updated post for 5/2..very disappointing nobody STILL has got a hold of them what a joke!

Its crazy 2012 a multi million dollar company like Asus has CS this pathetic.. nobody knows whats going on so all they can do is promise callbacks that never happen I think contacting media may be the only way we will get results. Someone has to be in charge and accountable for these packages. I really would like for Gary to respond to at least one of us (I sent my PM 4/20, and also one two weeks before when the app was leaked and couldn't sign up NO RESPONSE TO EITHER)- but its looking pretty clear to me we're up a creek here and nobody from Asus is willing to throw us a paddle :mad:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Let us know after tomorrow if your estimated delivery disappears. Mine was 4/25 now its just the anticipated ship which was 4/18
[Asus  Eee Pad Transformer Prime] copc:
The sad thing is they only return contact they have given me is all these stupid surveys for their support.

I am holding off even filling one out till this is done so I can make a finally judgement.

Still no calls here, the BBB is looking better every moment!
[Asus  Eee Pad Transformer Prime] dude6595:
Do it, I am.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Same here! I gave them all ones on the first one they sent me, the two others they sent I get this error every time with this crap, every browser I use. Doesn't surprise me at all..

If you guys go to the BBB and open a complaint please link us so we can join in.
[Asus  Eee Pad Transformer Prime] dude6595:
Don't think it can be "linked"....I believe everyone has to do their own, I did mine on the service center

http://bbbsilicon.org/
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just took a look , only thing that comes up for Asus is the service center, not just the company. Their rating should also not be a surprise lol... the report says they didn't respond to the complaints. Like I said its shocking this day and age that it seems their operating policy is just lie to the customer say you'll call them back then let them fall into a hole
[Asus  Eee Pad Transformer Prime] dude6595:
Goto the main BBB.org I think it is and you can select a different "division" of the company
[Asus  Eee Pad Transformer Prime] NeoMagus:
Found it, it's under Asus Computer International. Looks like the record is the same there as well

Big surprise...
[Asus  Eee Pad Transformer Prime] copc:
I'm giving them till 5/3 afternoon when I get home. Then I will unleash the hounds! :eek:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just filed my complaint with BBB. From their record I doubt it will help but anything to get the ball moving.

I'm gonna call again tomorrow but I doubt I'll see any results..

** Just so you guys know the BBB site seemed to hang when I submitted using Chrome but went through fine with Firefox just an fyi
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
Mine says anticipated ship date April 19th. But also still says shipment iniciated. WTF ASUS.
[Asus  Eee Pad Transformer Prime] theeggman:
Quick update, it looks like the GPS dongle is finally on its way to me. Got an email update from fedex tracking saying it has been picked up and it now has a new estimated delivery of 5/8.

I still haven't heard anything from ASUS on my application status (it still remains the same). But I did write Gary an email from the forums here and magically the package has been suddenly picked up.
[Asus  Eee Pad Transformer Prime] NeoMagus:
That's doubtful more likely there was never any problem with your shipment
[Asus  Eee Pad Transformer Prime] NeoMagus:
Did you submit 4/16? Sounds like you're in the group
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
My apply date is 4/18/12. Strange it says anticipated ship date is 4/19 when asus' site didn't change to shipped until like the 21st.
[Asus  Eee Pad Transformer Prime] NewbieKeepItSimple:
I learned of this Fedex technique April 30 and got no tracking number and the VIP just listed me as submitted. Today I am still listed as submitted but I have the dongle in my hands - go figure.

Left the Prime at the office cause I have chores to do so I can't try it now. Looks like a neat small add on and I'm not using GPS when I'm docked - I can live with this. If this works as good as I've heard - Asus has brought me back from my general disappointment late in December.

For those waiting - don't trust the site or fedex tracking reference. It could be already on it's way.
[Asus  Eee Pad Transformer Prime] NeoMagus:
The tracking number should be on your package you recieved. Your saying when you put that in nothing comes up at all? If the package moves thru FedEx it will update when they scan it- also if they attempt delivery you should get the doortag or itd be up for reference to search with that number. I'm sure somebody out of the 20+ people would say something if it just showed up.

Our problem is nothing at all has changed since the label was sent.. no hold can be placed with FedEx because they tell you they dont have the package in their possession

**I see you might be from Canada might be different for international. US here...
[Asus  Eee Pad Transformer Prime] mbo1951:
I hate to say this, but I have sent several PMs to Gary and have never received a reply. Good luck. I truly hope he will respond to you.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Do eet!!!
[Asus  Eee Pad Transformer Prime] Erusman:
Heck both of mine I submitted 4/17. They say shipped. But, I haven't seen anything yet. odd.
[Asus  Eee Pad Transformer Prime] texstar:
Hello,

Asus. I'd like to speak to someone about my missing free GPS dongle that has never been shipped and no return emails for the past 2 weeks.
[Asus  Eee Pad Transformer Prime] dude6595:
BBB.org
[Asus  Eee Pad Transformer Prime] NeoMagus:
I laughed so hard but its true. I wish I could get paid to work for Asus CS.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Have you searched the reference number w/ FedEx? Let me know if I should add you to the list. If its been multiple days sitting on Initiated and just label no delivery dates chances are same as us
[Asus  Eee Pad Transformer Prime] effezie:
Still haven't received mine. Tomorrow is my 48 hours with customer no service. No record or can't be found now on FedEx site. Will update after call tomorrow. (today)
[Asus  Eee Pad Transformer Prime] Walter00:
Serial number_BCOKAS******

Country/Region_Netherlands

Status_Your application is currently being processed

ApplyDate_2012/04/16

And still waiting...:mad:
[Asus  Eee Pad Transformer Prime] nattylite:
thanks.

My shipping info has been submitted but not "Picked Up" yet either

Texas - Grey - subumitted april 17th, "shipped" 18th, not received hardware or update

The thing is I have been having trouble with my ASUS mobo recently and the support and RMA system sucks. Due to the reviews on newegg, I can honestly say it is a bad quality product b/c it would die after a year and usually no one wait that long to review it the first time (which is why I bought at the time).

I was an ASUS fan and own their monitor, their mobo, their video card, their router, the first Transformer. But is it me or has ASUS really gone down in recent years? All of my recent purchased has lack quality and support to back it up. It's like they rushed to release without making sure works long term. ASUS got too big and now they don't care anymore? (except for Gary that is)

Sorry about the rant, just need to get it off my chest.
[Asus  Eee Pad Transformer Prime] Shinare:
just checked fedex. shipping information sent yesterday but not picked up yet either.
[Asus  Eee Pad Transformer Prime] cromanorn:
Day 16 Dongle watch update: SOSDD
[Asus  Eee Pad Transformer Prime] NeoMagus:
Added you to the list.

***Just got off the phone with the 888#, spoke with "Brad". Again, same thing, no help. Now that I'm past two weeks shipped (what he said hes supposed to say on his script 2 weeks for gray 3 for gold), all he said he could do was "escalate" the case to the appropriate people, which so far haven't done anything. I demanded he put in an order to have another one sent, and he told me that they don't have that power at the call center, not even the supervisors.(so cyiam they totally lied to you). I made sure to have him write down my BBB complaint case # to forward along since they can talk to them now since they don't want to talk to me about it. This whole thing is a joke guess I should just settle for my broken GPS and when anyone else asks me my opinion on Asus I'll tell em how much of crapshoot they are
[Asus  Eee Pad Transformer Prime] nanias:
Weird diverging info

I haven't received mine yet but;

Color: Gray

Form submitted: 2012/04/21

ASUS Status: Your application has been submitted

Fedex search: Anticipated ship date May 2, 2012 / Estimated delivery May 4, 2012

May 2, 2012 1:10 PMShipment information sent to FedEx

Is this reasonable?

I have also tried a contact with ASUS (e-mail through the site) with no luck.
[Asus  Eee Pad Transformer Prime] VinceT3:
Fedex finally received the info.. vip site still says it hasn't shipped.. just being processed.. 4/21 was my submitted date..
[Asus  Eee Pad Transformer Prime] dude6595:
Asus, welcome to my enemies list lol
[Asus  Eee Pad Transformer Prime] NeoMagus:
I actually had a high opinion of Asus until this and calling in and having to deal with such atrocious CS... honestly I'd be fired at my job if I gave their level of service
[Asus  Eee Pad Transformer Prime] houtx2:
I'm with you. I am really appalled. I expected much more from ASUS.
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
I'm submitting a complaint to the bbb when I get home. This is bs
[Asus  Eee Pad Transformer Prime] dude6595:
Same here, this will also make sure I stay away from them with my new PC build....yes I know the dongle was free and what not but don't tease me and say something you can't deliver on....
[Asus  Eee Pad Transformer Prime] NewbieKeepItSimple:
Yes the tracking number was on the door tag and I put it in to see it was sent a couple days earlier from California. Until I read the door tag (and shortly after when I checked) - the VIP site simply said 'Submitted'. Using the reference guide that included my serial number did not cough up a tracking number so I wasn't expecting anything.

Yes once i had the door tag - I used the tracking number to claim it from the local FedEx office. My post was just that the FedEx procedure to get a tracking number doesn't always work and the status 'Submitted' doesn't necessarily mean the dongle isn't on it's way.

It is smaller than I thought with no weight to it but the GPS works great. Zoomed into my maps and the movement was smooth and better at pinpointing my position than my Garmin.

I am a happy camper now.:D
[Asus  Eee Pad Transformer Prime] NeoMagus:
This is why people should read

Hence why people should read the OP... they shouldn't even be attempting this until their status says "Shipped"! Not submitted!
[Asus  Eee Pad Transformer Prime] NeoMagus:
Has anyone else on the list had their shipping info update or received a useful callback/email yet? FedEx info for me is still there and the same, initiated.
[Asus  Eee Pad Transformer Prime] NewbieKeepItSimple:
Hey NM - I'm not finding fault with your FedEx routine - just that there are exceptions. If the status says 'Submitted' there is no point checking FedEx until the status says 'Shipped' since they have not received the product to deliver.

In my case 'Submitted' did not indicate the product had not shipped. If it read 'Submitted' after I received the product from FedEx we do know that regardless of the VIP status indication: FedEx was in possession of my dongle and shipping it when I used the reference number to find the tracking number (unsuccessfully). Whether the VIP said 'Submitted' or 'Shipped' was irrelevant at that stage as the reference guide is based on the serial number not the VIP status indication.

Based solely on my experience - the VIP status 'Submitted' does not necessarily mean the dongle hasn't shipped & the failure of FedEx serial number reference guide may not give you a tracking number - even if it is FedEx is actively shipping it.

I was surprised by the delivery - someone else could be.
[Asus  Eee Pad Transformer Prime] cromanorn:
No change but I think I found the Asus workflow for problem solving
[Asus  Eee Pad Transformer Prime] houtx2:
Nothing here.
[Asus  Eee Pad Transformer Prime] dude6595:
April fools was last month! Lol
[Asus  Eee Pad Transformer Prime] copc:
Latest update:

5/3 Called spoke with Shivell, She had the usual info She said that when would have to request for corp to get tracking info so they could find out where it is. I told her as I told everyone I have the tracking # (why do I have more info than ASUS?)

I was on hold with her 3 times and a total call time of 45min. I told her I did not want to be told she was passing it on and I neede to wait 48hrs for a contact that was not going to happen. I told her I wanted my gps and move on.

She transferred me to a supervisor when I mentioned the BBB. I spoke with him for another 10min and he told me that he as taking ownership of my case and would contact me by Tuesday regardless if he had it solved or not to give me an update. I told him I was trusting him. Tuesday will tell me if I will be escalating it on my end.

They are not the only ones that can escalate things! :eek:
[Asus  Eee Pad Transformer Prime] texstar:
I posted this on their facebook page (juvenile I know) and got an email right away. Told me to call the #888 number and apologized for the delay.

hmmmmmm
[Asus  Eee Pad Transformer Prime] ilostmypistons:
If you get anywhere with CS can you tell us exactly who helped you so we can try the same person... maybe get a EXT# for the rest of us and post it please

Good luck and thanks
[Asus  Eee Pad Transformer Prime] Privateers69:
You can add my name to your list. Fedex right now is just showing that theres a shipping label on 5/2 with the expected delivery date of 5/8 (right... :rolleyes: ) it has yet to be picked up from Asus.

Oh, the application was submitted on 4/27
[Asus  Eee Pad Transformer Prime] gwick64:
Still showing as Anticipated Ship Date of 4/18/12

Are they making them and then shipping as they go along?

We are already into May and no movement. Just crazy.

Add me to the list as gwick64
[Asus  Eee Pad Transformer Prime] guiv1:
Just want to tell you guys that on VIP.asus.com, my GPS dongle is still saying Application has been submitted, and I've received it 3 days ago....
[Asus  Eee Pad Transformer Prime] ilostmypistons:
on the phone with CS supervisor right now freaking out

telling to just print another ****ING shipping label and ****ING ship the ****ING thing. :mad:

Ill let you guys know how it goes

Edit: Total failure
[Asus  Eee Pad Transformer Prime] wish2k4:
So I called fedex today, they have no record of a shipment. VIP site has shown shipped since 4/18....
[Asus  Eee Pad Transformer Prime] brownrt:
My status on fedex says that the shipping was initiated on April 20....wtf
[Asus  Eee Pad Transformer Prime] urself25:
Me too!
[Asus  Eee Pad Transformer Prime] NeoMagus:
Nothing new on my end. I'll update OP once I get on the comp, feeling a little under the weather today.
[Asus  Eee Pad Transformer Prime] mario_1603:
my brother received my champagne dongle today :D
[Asus  Eee Pad Transformer Prime] houtx2:
Just got off the phone with the not so CS. I spoke to Maurice. Got the standard line, it will take 2 to 3 weeks to receive the GPS dongle bla bla bla. I politely informed him that 3 weeks is next Wednesday so if that is true it has to be shipped today. He told me that he will escalate the matter (standard BS) to get it resolved for which I am not holding my breath. Personally, I can't wait until next Wednesday to call to see what the excuse becomes then.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Well the last guy Brad told me it was 2 weeks for the gray, 3 for the gold. He didn't have an excuse for it going past 2 weeks so likely they wont for you either. All he said he could do is escalate.

I've never dealt with such an inept company ever... For such a big "Tech" company it's crazy they cant cross reference a few numbers in a database :confused:
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Yes wouldn't you think a computer company would have a pretty kick ass system lol

I just got a reply @ 4:30 from the email I sent on 5/1 telling me basically nothing :D

Ahhhhh classic
[Asus  Eee Pad Transformer Prime] demandarin:
i told asus to cancel your dongle order. forget about it now. :p
[Asus  Eee Pad Transformer Prime] NeoMagus:
Dude since you are the only one that can get a hold of Gary, why don't you let him know next time you speak about the 25 or so of us in this hole and how we can't get a hold of ANYONE that can fix the situation.. cause he hasn't responded to me or anyone else here stuck honestly its bull****
[Asus  Eee Pad Transformer Prime] demandarin:
Actually i did earlier today. CopC had contacted me the other day and wrote me about all of you all situation and linked me to the threads. i sent all that info to gary through email. he wrote me back and said he will look into it.

One thing he also said is that if anyone contacts him via pm or email through xda, MAKE SURE TO LEAVE AN EMAIL ADDRESS OR THERE WILL BE NO RESPONSE. he said he had to many people message him then he contact them back and can never get a hold of them.

So pass the word along, if Gary Keys is contacted, make sure to leave an email address in that message so he can have a better way of reaching you.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Twice now I've sent with all my info, numbers, emails and nothing. But if he said hes looking into it that would be great if we could get a resolution because all the people on the end of CS and email are just feeding us the runaround. And I'm literally adding 2-3 ppl a day to the list.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I added you, something is wrong with ours obviously. If you check the Dongle discussion thread you will see a couple posts where people who submitted 4/19 and even after have received them already .. so somethings not right
[Asus  Eee Pad Transformer Prime] copc:
Thanks again for doing that, I have contact Gary multiple times and gave him all my info including e-mail, but never received a response from him. I am truly grateful you have his ear and he is looking into it.

Thanks again!
[Asus  Eee Pad Transformer Prime] bills742:
Hey, can you please add me to the list. I'm in the 4/16 4/18 club :(
[Asus  Eee Pad Transformer Prime] prettyboy85712:
Submitted 4/17 with no status change and was sitting on my doorstep when I got home from work today.
[Xperia Arc Q&A, Help & Troubleshooting] noxas:
Hey,

I have just installed the official ICS todays since its release for UK yesterday. I have now rooted it with DoomLords "android emulator" hack thing. I have also now removed a bunch of system apps which i dont need. And im just wondering if CWM recovery is available for ICS on the arc s yet? and if so, where can i get it?
[Xperia Arc Q&A, Help & Troubleshooting] Retrosid:
If you have unlocked bootloader you can install a kernel with pre-installed cwm. If not, there are plenty apps on the market that can do that for you
[Xperia Arc Q&A, Help & Troubleshooting] noxas:
By 'do that for you' do you mean install cwm recovery, or alternative apps that are similar to cwm? If the latter, do you have any recommendations for any good alternatives?
[Xperia Arc Q&A, Help & Troubleshooting] hush66:
Kernels with CWM:

Stock with CWM

ArcKnight

DooMKernel
[Xperia Arc Q&A, Help & Troubleshooting] smartarse93:
He means they will install cwm inside your Rom for you.
[Xperia Arc Q&A, Help & Troubleshooting] pvyParts:
Dunno about plenty either :P there are lots of apps that install CWM but there is only 1 as far as i know that works on the ARC.

Kernel CWM is always better than the System version tho.

this is my app (installs CWM into System) will work but currently breaks offline charging :) will fix when i get time.

http://xdaforums.com/showthread.php?t=1437840

there are other CWM installers that work from the PC but i dont have the links handy ATM.

;)

Pvy.
[Xperia Arc Q&A, Help & Troubleshooting] jayman1986:
That charger file you posted to me worked just fine in my arc s. I now have offline charging working as well as cwm.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bioniceric:
Hi XDA developers,

I'm a newbie. I've been searching posts on xda and still couldn't remedied the problem. I currently have the i9000m from Bell Canada. I upgraded my i9000m to 2.3.3 Gingerbread earlier in Kies. Recently, I've been trying to unlock my phone and without rooting, the best solution seems to be going back to Eclair, so I followed the youtube tutorial by djeddieone and tried to go back to Eclair using Odie. It basically flashes a rom (I suspect that's a T-mobile rom that shouldn't be flashed onto my phone) in Odin. My phone no longer boots and cannot get into recovery mode. (When I try to start the phone, there are random colour dots showing on the screen.) The only mode that works seems to be downloading mode. I think I need to flash a stock rom from bell, but the link on sammobile (i9000ugjk3) seems to be expired and cannot be downloaded. So i'm trying to find alternative ways to see how to remedy this problem.

Thanks in advance.
[Galaxy S I9000 Q&A, Help & Troubleshooting] vassosman:
I highly doubt that Bell will release a new update for the i9000m. You are better finding a newer rom (JVT or newer) and flashing that via Odin. Im using CM9 nightlies (but I feel it has too many bugs for daily use). If you can find a newer rom that is tweaked, you should notice better battery, faster, etc.

Just my $0.02 :)
[Galaxy S I9000 Q&A, Help & Troubleshooting] sparcflash:
Hey I had similar issue - tried flashing new firmware w/odin & stuck with download only... I finally went to a Bell store to send it in, but they were able to use new firmware recovery software to re-flash stock gb2.3.3! I just said Kies messed-up the phone... Anyway, it will get you back to stock functionality. Good luck!

Sent from my GT-I9000M
[Galaxy S I9000 Q&A, Help & Troubleshooting] pk1025:
I have not found any bugs since I update to the latest update-cm-9-20120425-NIGHTLY-galaxysmtd-signed.zip
[Galaxy S I9000 Q&A, Help & Troubleshooting] Black Rose:
Since you can still get into download mode, you're OK.

You can download the UGKG3 ROM files from this thread:

http://xdaforums.com/showthread.php?t=1102881

Search for UGKG3.

The file is in 7Zip format. If you don't have something to unpack it, get IZArc.

Flash the 3 files and you should be up and running.