yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] gadgetguy08:
I am in the same situation. Shipment information sent to FedEx Apr 18, 2012 11:18 AM.

Nothing after that.

UPDATE:

Dongle arrived today (5/24/12) via FedEx.
[Asus  Eee Pad Transformer Prime] LpSk8r:
Took 6 days. Signed up on may 9, FedEx just dropped my gps on door. Issue now is the GPS still needs a wifi connection. So this really made no difference. Not that i use navigation on my prime any damn way, but id surley want my moneys worth

From My S II (T989)

or My Asus TF201
[Asus  Eee Pad Transformer Prime] theandies:
What has Gary Key said about this? I've tried to PM him on this and another issue without any responce. I know he probably gets many PM's but I know some in this thread has been in contact with him. Please give us an update on what he has said regarding this issue if you have any information. It seems the only way to get results at this time is to call customer support many many times and hopefully get someone that knows about the dongles and this shipping problem.
[Asus  Eee Pad Transformer Prime] houtx2:
Mine has been delivered! Please update the my list status.

Thanks!
[Asus  Eee Pad Transformer Prime] NeoMagus:
Last I heard he was out of office with pneumonia. Hai was also out of office you can email them but you'll get an auto response.
[Asus  Eee Pad Transformer Prime] theredmonkey:
Same old crap

So I just got off the phone with Asus and got the run around. No movement. This is very frustrating.
[Asus  Eee Pad Transformer Prime] Pecata:
Mine just says the info was submitted to FedEx on 04/18/2012 and that's it! It just says Initiated on the status at FedEx and nothing. It has been almost a month now I haven't received it yet...:(
[Asus  Eee Pad Transformer Prime] Frooty:
I have the same problem. I signed up for on on 4/17/2012 and it was marked as 'shipped' on 4/18/2012. I just checked today and the fedex page says it wasn't even picked up yet and it's 5/14/2012. Almost a whole month later.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I applied the 20th of April, and mine still says "Your application is currently being processed"...
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Escalation

Just talked to asus support once again---called them on thursday--they said my case was escalted and someone would contact me within 48 hrs----BS!!!

So here it is Monday--support said it is under review by "escalation team" and they should contact me later today---this was at 3pm central---once again BS!!

This was my third call to them in 2 weeks--have also PM'd and emailed G. Key w no response

WHY ARE PEOPLE WHO REGISTERED AFTER US GETTING THEIRS!!! AND WE AREN'T ???????????:mad::mad::mad:
[Asus  Eee Pad Transformer Prime] ogrekane313:
I cant get the tracking to work . Mine said shipped 4/16
[Asus  Eee Pad Transformer Prime] trebuchet76:
Confirmed working. Let me know that the FedEx guy didn't even leave a notice three days ago.
[Asus  Eee Pad Transformer Prime] GreginNH:
ship info

Thanks for this!

Mine just says info sent to Fed Ex April 18th, no other tracking info is there so who knows when it will show. But thanks again for the info!
[Asus  Eee Pad Transformer Prime] buxtahuda:
I've come to the conclusion that honestly any and all forms of freight and postage just generally plain suck. I work in shipping/receiving along with handling all our computers and other office tech, so I see plenty of packages and pallets from across the nation: every package will eventually pass through some area or other where employees are generally lazy and inconsiderate about others' property. Doesn't matter which company.

Hell, dealing with our local post office is like trying headbutt a rhinoceros: you can do it but damn it you'll regret it. You can't even call up there to ask for a package to be held without facing all 9 gates of hellish attitude, and they act like it's impossible to pick out a package at 8 A.M. when they're sorting through their packages. I don't even work there and I know they keep it organized by truck, just have to look up the tracking number, pick the truck, and find the package out of its stack.
[Asus  Eee Pad Transformer Prime] jeremy81:
Thanks for the info. Mine has shipped for my Champagne Gold Prime.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Its a good thing this tracking method was revealed yesterday, or I would have called in again today to find out my package STILL hasn't moved or done anything... "Initiating" .. man this is frustrating.. even UK users are saying there getting them now :mad:

Any of you other guys sitting on Shipment information sent to FedEx 4/18 start moving yet?
[Asus  Eee Pad Transformer Prime] houtx2:
The "shipment" date of 4/18 seems to be a common thread. Someone at ASUS must have gotten a little crazy that day.:confused:
[Asus  Eee Pad Transformer Prime] NeoMagus:
I don't want to post this guys personal info, so check out Post #33 in this thread. His was scanned same time as ours 4/18 11:18AM and he got his just fine, this really makes me think something is wrong with ours or they ran out - something I mean wth
[Asus  Eee Pad Transformer Prime] NeoMagus:
Quite a few of us in this position:

copc

houtx2

cromanorn

theandies

effezie

imabug

cyiam40

and this is just from the threads I have been... if any of you guys have your package start moving post up or I think we may have to make some noise next week
[Asus  Eee Pad Transformer Prime] houtx2:
Wow, you are right!

Here is mine.

Apr 18, 2012 11:18 AM Shipment information sent to FedEx
[Asus  Eee Pad Transformer Prime] NeoMagus:
Conclusion I draw from that is our packages were left there when his was picked up 4/18 5:19PM and is waiting to go out on the next truck (doubtful since others are saying there still receiving dongles) or they ran out and just printed off the labels for when they restock without Asus to tell us whats going on who knows. Would be nice to hear back from Gary about it :rolleyes:
[Asus  Eee Pad Transformer Prime] houtx2:
I forwarded my FedEx screen to the ASUS e-store. May just maybe someone will look into it!
[Asus  Eee Pad Transformer Prime] 06g35meister:
Nice find. Just found out mine is at the front office of my apt complex and they forgot to call me!

YES!!!!!!
[Asus  Eee Pad Transformer Prime] cromanorn:
It looks like a batch of labels went out on 4/18 @ 11:18 AM EST. The only question is why hasn't anything happened since :confused::confused:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Cromanorn yours looks identical to mine..

I contacted Asus again earlier this afternoon at the 510-791-3705 number. This time I got a rep (Ashley) who was actually very pleasant, was able to pull up more than the last guy with my email address but couldn't tell me anything more than what it says on the vip site, that it shipped. I even gave her the Fedex reference and tracking numbers and she said this was handled by another "internal department" and that she would send over a request to find out what was going on and I'd get an email back but I highly doubt it. Only thing she could figure was its sitting in the warehouse somewhere :confused:

Just thought Id update where I was at.. make sure you guys post up if yours starts moving or you're able to contact someone who knows what they're talking about
[Asus  Eee Pad Transformer Prime] phree1:
I must be doing something wrong. I can not get either of my serial numbers to track.

I have already received one and the other one shows as shipped on the Asus site.

This is exactly what I have entered as the reference number on the page that says "Track by Reference."

TF201DONGLE-BCOKAS0XXXXX-GRAY

and

TF201DONGLE-C3OKAS0XXXXX-GRAY

I already have the first one, but it doesn't show in the system either.

Weird.

EDIT: I had to remove the dashes completely to get my first one to show, even though they showed on the packaging.
[Asus  Eee Pad Transformer Prime] augcelen:
I'm in the same boat as well. Registered on 16th, shipped on 18th. Nothing but label.
[Asus  Eee Pad Transformer Prime] urself25:
Wow just saw this thread look on fedex website and even though asus still show as submitted, fedex shows as shipped today with an expected delivery on the 30th. Thx!

Envoyé depuis mon Transformer Prime TF201 avec Tapatalk
[Asus  Eee Pad Transformer Prime] JutGra:
Same issue here. Can pull up my tracking # using fedex website, but does not say shipped or picked up or anything.

Shipment Dates

Anticipated ship date Apr 20, 2012

Estimated delivery Apr 27, 2012

Only detailed info it shows is:

Apr 20, 2012 10:54 Shipment information sent to FedEx

Sittin in a warehouse since the 20th??? Hope it shows up tomorrow.

TF201,Tapatalk
[Asus  Eee Pad Transformer Prime] NeoMagus:
After tomorrow your estimated delivery will disappear and you'll be in the same boat as us waiting with no idea where its at im betting let us know what happens
[Asus  Eee Pad Transformer Prime] TML1319:
This might sound dumb but I had the same exact problem. My fix was that I typed in the serial number manually then it worked. Other times I would copy and paste the serial number and it wouldn't work.
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/15 overnight.
[Asus  Eee Pad Transformer Prime] texstar:
Does FedEx records show in transit or delivered?
[Asus  Eee Pad Transformer Prime] NeoMagus:
My original is still on Initiated
[Asus  Eee Pad Transformer Prime] Felisek:
Status changed to "shipped" on the 25 April, which was 3 weeks ago. Haven't received yet. Phoned Asus and they say it has been "definitely" shipped, though they cannot find its tracking number (???). They are going to find it and phone me back within 48 hours with an update. Somehow I don't believe this is going to happen. It looks like a huge mess at Asus. I'm unimpressed.
[Asus  Eee Pad Transformer Prime] flyerchas:
Still no dongle

Like many of you, I signed up 4/16/12, and as of yesterday, 5/14/12, no delivery. The same run-around from Asus. I like the Prime, but based on this level of service, I will try to convince everybody not to buy Asus. Wish I bought an I-Pad!

Please add me to the list!
[Asus  Eee Pad Transformer Prime] JeffTech:
Mine still shows "Initiated" and "Anticipated Ship date: 4/18/2012"
[Asus  Eee Pad Transformer Prime] gwick64:
My shipment is still showing as "Initiated" and "Anticipated Ship date: 4/18/2012"
[Asus  Eee Pad Transformer Prime] alfei:
Could you let me know how you get on with this? I've emailed ASUS about this also, since mine has been "shipped" since about the 14th April and still nothing from them. I had an email back saying "We'll get back to you ASAP"...about a week ago...

Also, what is their number to contact them on? I think it's TNT for the UK.

Best of luck!
[Asus  Eee Pad Transformer Prime] ksharp4444:
No Luck

Same story,signed up 4/16/12, and as of yesterday, 5/14/12, no delivery. The same run-around from Asus. Showed shipped on 4/18/2012.
[Asus  Eee Pad Transformer Prime] Hab1:
I received mine last week. I actually received two of them in separate Fedex envelopes. Someone must've double printed the shipping info. It took about 3 weeks to get.
[Asus  Eee Pad Transformer Prime] onebyside:
applied 2012/04/21 and it arrived via Fedex this morning(2012/05/15).

online still shows "Your application has been submitted".

dongle matches the Champ color aswell
[Asus  Eee Pad Transformer Prime] 3rdamention:
Submitted for my Dongle on May 2nd, it is now the 15th of May. I am still sitting on submitted. Does it really take 13 days just to think about sending me this GPS thing? I say to think about it since ASUS has done NOTHING.

Even when Asus tries to make things right, they still get them wrong. I am a 6th Grade Computer Instructor and deal with tech companies and customer service ALL THE TIME! Asus is the worst I have dealt with. From my Serial Number Not Found issue, to the GPS issue, to my emails getting ignored, then finally canned responses, phone calls with service reps who have no idea about anything, my experience with Asus since I bought my 2nd Transformer Prime has been embarrassing and pathetic.

I gave them $500 to beta test the Transformer Prime, to Beta Test their Customer Service (that acts like they were just thrown together this morning) to beta test their Marketing Rep as a Customer Service Rep, to Beta Test their "free giveaway" infrastructure via this dongle BS.

Such a joke Asus!!!
[Asus  Eee Pad Transformer Prime] fatdoggie:
Add me to the 4/18 list.

Submitted on 4/16, shows "Shipped" on Asus website but FedEx tracking shows "Initiated" when I look up by reference ID.

Email sent to Asus, but I suspect that was a waste of time...
[Asus  Eee Pad Transformer Prime] ranwanimator:
You can add me to that list as well. I even sent an email through ASUS support and was told "Be patient." I kid you not. Not a reason why the thing was held up, just to "Be Patient." If I knew what the hold-up was I'd be patient. I just hate not knowing. Just felt that was a lousy response from ASUS.

Edit: My application date was 04/16. Status shows GPS extension kit shipped. FedEx shows no items listed for me using the methods described.
[Asus  Eee Pad Transformer Prime] kdn102:
I submitted mine on 4/24 and it's still showing a status of "Your application has been submitted".

I received it yesterday. I live in Central PA. Yes, their web site still shows "Your application has been submitted" even though it's in hand.

Bottom line...don't trust their status. Be patient.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Being patient isn't going to help people stuck in the shipping hole when Asus hasn't even sent their dongles out and is so disorganized they have no idea where they are. Had Gary not contacted me I'd still have to "be patient" when I applied the first day the app went live. When people who applied a week later are getting them they have a right to be pissed.
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/15 evening. 80 MIA now
[Asus  Eee Pad Transformer Prime] cromanorn:
:eek::eek::eek::eek::eek:

That's just not right
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Update

Still no return call from customer service!!!

650 for tablet and dock and this the best they will do???

I'm about to try and contact someone at asus and see about getting a refund--love the tablet but this is total crap how we are being treated as customers
[Asus  Eee Pad Transformer Prime] diecast17:
Asus is showing us they just don't care. Someone should drop Engadget an email and let them know of the dongle issue. I bet we would get some answers if Engadget covered the story.
[Asus  Eee Pad Transformer Prime] dude6595:
Do it....I'm to the point at which I'm about to give up on the thing....
[Asus  Eee Pad Transformer Prime] brainimpact:
still not got mine I signed up early April still not heard anything as to of been more than 30 days already counting weekends
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
.. my status with FedEx has been in the initiated step for days ..maybe even weeks. Just started checking my tracking number. Status with ASUS is "shipped"

Correction . Its been "Initiated" with FedEx since 4/18
[Asus  Eee Pad Transformer Prime] texstar:
It has been a month for me since I applied for the dongle and all I get over and over and over is they checked the vip site and it shows it was shipped 4-18. I've given them the fedex tracking number where it shows initiated but never shipped or delivered. OMG I'm have never dealt with such incompetence in all my life.

Edit 5-16-2012: I get this email today.

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

For such RMA request,please contact our RMA directly.

RMA?!?! I don't want to return anything. I want a gps dongle shipped! Loss for words this morning.
[Asus  Eee Pad Transformer Prime] DirtyRatRacing:
Called ASUS yesterday. Got hung up on the first time, then spoke to a representative that said there were a lot of orders from my time frame that never made it to FedEx. He said he was escallating my case and that I should receive an update email within 24-48 hours. I'll keep everyone posted.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
One Month

YAY

It has been exactly one month since we all applied for kit

Status still the same--initiated at FedEx

Really ASUS????

Hopefully Engadget will cover this---This will be a PR Nightmare for ASUS--You would think they would know this??

Im going to call again today--Gonna try a different rout then tech support this time
[Asus  Eee Pad Transformer Prime] seeingdouble:
GPS Dongle

I submitted my application for the GPS dongle on 05/01/2012 and received it in the mail yesterday. However, my application on the ASUS VIP site has not changed and still shows status as "Your application has been submitted". I was also never able to track the package, as I have checked probably 2-3 times a week since submitting my application.

Attached the dongle yesterday when I was at home and went from 0 satellite locks to 9 when near a window. Interior of the house only recognized 1 satellite with dongle attached.
[Asus  Eee Pad Transformer Prime] jjon90:
Nothing for me yet and mine said shipped on the VIP site when I checked it on 4-18!!
[Asus  Eee Pad Transformer Prime] aokibusiness:
ASUS Technical Reply:

Dear valued customer

Thank you for contacting ASUS Technical Service

I have checked for you and we can only gain the information as follows.

GPS Extension Kit Status :

Application GPS extension kit has been shipped!

Apply Date : 2012/4/16 ?? 10:48:43

Don't worry. It has been shipped, please be patient and wait.

If you need, please contact the local service center to gain more information about this device. Here is the phone number: 888-678-3688 (24/7 support)

Please have the serial number of your ASUS product handy when you call.

Hopefully, you can solve this problem after my suggestion. I wish any inconveniences which coursed by me could be understood by you. If you have any problems, please do not hesitate to contact us.

Wish you have a nice day!

Best Regards

Myra Xu

ASUS Service Center

Called Local Service Center and they hung up on me. Called back and they confirmed I should have received the kit by now. Promised I would receive a phone call or email within 2 business days to update me. They gave me a case number so I will at least have a reference in 2 days when they don't respond.
[Asus  Eee Pad Transformer Prime] Epedemic:
Heh, i ordered my dongle on 17/4... And on the page it still says " Your application is currently being processed" but TNT delivered it monday (Denmark)...
[Asus  Eee Pad Transformer Prime] maranello69:
I have ordered my dongle on 4 may and today, 16 may, i got a call from DHL and got it delivered to my door :)

Great job Asus
[Asus  Eee Pad Transformer Prime] alfei:
Does anyone have any idea about tracking via DHL/TNT for these devices? At least then anyone in Europe will hopefully be able to tell what is happening
[Asus  Eee Pad Transformer Prime] Minhster:
please add me on the list.

asus vip status: shipped on 4/18/2012

fedex status: not found
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
UPDATE

Spoke with ASUS once again after no contact from them--once again no help

They claim ASUS corporate is aware of issue and working on it---I asked for an ETA from supervisor and was told to be patient.

BTW I sent this info about this entire thread to Engadget, hopefully they will look into this
[Asus  Eee Pad Transformer Prime] theandies:
Thanks Sparky, I've call customer "support" and they just gave me the run around like a lot of people. I guess there is no sense trying anymore until Asus gets their **** together. I have taken a screen shot of my Asus VIP screen and my FedEx tracking information to be prepared when Asus says I never applied and I am no longer eligible for a dongle.
[Asus  Eee Pad Transformer Prime] desertflyer:
I purchased my unit in the US, but have been in Spain for a while. I applied on April 17th and my champagne dongle was delivered by TNT to my apartment in Spain today. It was never marked as shipped on vip.asus.com, just "processing."
[Asus  Eee Pad Transformer Prime] NeoMagus:
OP updated for 5/16 evening.

Totally agree with you guys I was looking into having Engadget update their original dongle story they ran. If you guys can get them to link up, go for it. The list is only getting bigger and Asus needs to figure out what happened to all these packages (lost, stolen?). You can take a look at my original package, just like all of yours still, to this day, is sitting on Initiated.

Only real advice I can give to you guys is to email Gary with all your info and hope he gets to it when he returns from being sick cause CS has completely dropped the ball.
[Asus  Eee Pad Transformer Prime] imabug:
Applied 17-Apr, vip.asus.com status said shipped around 18-Apr

Fedex tracking still says "Shipment information sent to FedEx"

this is starting to get silly now
[Asus  Eee Pad Transformer Prime] EnemyOfGlaDOS:
Same exact story w/ me. Problem is FedEx never got the package to ship, all they got was the shipping label, so your order is sittin in limbo. Spoke with them today and Asus.. Asus just escalated my case but that doesn't mean a whole lot :-\
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Escalation

My case has been "escalated" on 3 different occasions, not once did I receive a phone call or emai

Escalation seems to be their way of saying "have a nice day, now get off the phone and quit bothering us"

Yes Neo you are right CS has really dropped the ball on this--:eek:
[Asus  Eee Pad Transformer Prime] texstar:
That is wonderful news. I hope Engadget picks up on the story. Seems the only way we are going to get help is to get some media attention to the problem.

---------- Post added at 08:58 PM ---------- Previous post was at 08:56 PM ----------

Where your problem goes when they escalate it. :D
[Asus  Eee Pad Transformer Prime] bluefoam:
I signed up a month ago today & I still get:

I really hope they are not discriminating against me because of where I live, my money was good enough for them when I bought the prime... I will be livid if they cancel on me.
[Asus  Eee Pad Transformer Prime] nerdomatic:
I submitted a ticket and asked if ASUS planned to have the dongle to me by June, I'm going on a trip and would really like to use my GPS then.

Here is the reply from Myra...

_______________________________________

Dear valued customer

Thank you for contacting ASUS Technical Service

Don't worry. It has been submitted, please be patient and wait.

If you need, please contact the local service center to gain more information about this device. Here is the phone number: 888-678-3688 (24/7 support)

Please have the serial number of your ASUS product handy when you call.

I wish any inconveniences which coursed by me could be understood by you. If you have any problems, please do not hesitate to contact us.

Wish you have a nice day!

Best Regards

Myra Xu

ASUS Service Center

_____________________________

When someone tells me to "don't worry... be patient and wait" it makes me want to tear my hair out. I think I've been pretty patient with ASUS up until this point.
[Asus  Eee Pad Transformer Prime] sparkymarky-01:
Still the same

just checked FedEx--Still the same

and now my new EVO 4g/lte stuck in customs??

Can't a guy get a break!!! LOL
[Asus  Eee Pad Transformer Prime] houtx2:
Executive Email Carpet Bomb

If anyone is interested in pursuing this, it will probably get results. May be an option...

http://consumerist.com/2007/05/how-to-launch-an-executive-email-carpet-bomb.html