yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] JeffTech:
Update: received dongle Friday May 25! Works great!
[Asus  Eee Pad Transformer Prime] jordache16:
Looks like this fiasco may be coming to an end... it looks like I will be getting mine on Friday.

I was just compiling an email to send to ASUS about how I haven't received my GPS dongle yet and how I saw on FedEx that a shipping label had been created but nothing else. I was going to reference the FedEx page that contained the tracking information but when I went to search for my tracking information again I noticed that there were now two shipment tracking records. Sure enough the new one looks legit and has an estimated delivery date of June 1st.
[Asus  Eee Pad Transformer Prime] alfei:
As an update for UK users, my dongle was received today!

Champagne - Wales UK
[Asus  Eee Pad Transformer Prime] Metacloud:
Champange - Finland

received today!

Applydate: 2012/04/17
[Asus  Eee Pad Transformer Prime] ranwanimator:
You can mark me received! Thanks again for keeping track of us.
[Asus  Eee Pad Transformer Prime] XPAction:
I live in Denmark and i got the dongle, but i was not sendt with fedex but with TNT

Send from: asus NL 25/05/12

The ref.nr : NLASxxxx (ASxxxx is the last in the serial nr)

Hope it helps
[Asus  Eee Pad Transformer Prime] bills742:
Received my dongle(s). Thanks!
[Asus  Eee Pad Transformer Prime] stewsta:
Received 2012/05/29

looks like all the Aussies are getting them now
[Asus  Eee Pad Transformer Prime] Evil_Sephiroth:
Arrived today in Italy (from TNT)
[Asus  Eee Pad Transformer Prime] FHSPSU67:
Got mine just now!

Thanks to NeoMagus and Gary Key.
[Asus  Eee Pad Transformer Prime] anoneemooz:
Mine still says submitted :\ 2012/04/23 application date. I'm in the Philippines :o
[Asus  Eee Pad Transformer Prime] 2kmcse:
Just received another one, this time with the original-format reference number.
[Asus  Eee Pad Transformer Prime] tsmt971@yahoo:
My application satus is changed to shipped. Awaiting for it to come to (Australia - Sydney)

Edit: I have received it.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I removed the 4/18 Limbo list from OP and have reverted to a straight tracking thread... from the sounds of it everyone that had a problem seems to have had it sorted out :D
[Asus  Eee Pad Transformer Prime] bluefoam:
Mine is still listed as 'submitted. Tech support have been useless and I would even venture to say they are evasive.
[Asus  Eee Pad Transformer Prime] MBerlowitz81:
Just wanted to let everyone know I just got what I assume is my original GPS Kit. Hopefully it works better than the "sorry we lost your first shipment a month ago" kit they sent me back on the 24th. It works off and on, and is unreliable. If this new one doesn't work worth a darn, I think I may be contacting ASUS for a full refund on my prime at this point.
[Asus  Eee Pad Transformer Prime] wwr8bz:
Hey guys so mine still says it shipped on April 18th but fedex hasn't moved passed the shipping info received stage. I'm really concerned because the promotion ends July 31 and I'm worried I won't get it if it doesn't ship by then. Advice?
[Asus  Eee Pad Transformer Prime] khaoohs:
Applied for the dongle on 5/16. Status still say 'application is being reviewed'. I do have a FedEx tracking # created on 5/21 though.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Email Gary Key or Asus_USA and detail them with your situation, they are well aware of problem with 4/18 shipments - make sure to leave a return email address, your name and address, Serial number and color of your Prime, and the tracking number that didn't ship.

Group resolution was already sent in so you'll just have to wait til they get around to it...
[Asus  Eee Pad Transformer Prime] clouds5:
My dongle just arrived :D I ordered it on the first day the site was available and actually already gave up on it because its been a few months now.

But it arrived :) Nice nice. THX ASUS!
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
The fedex man just delivered my second dongle.
[Asus  Eee Pad Transformer Prime] unforgiven512:
Got my 2 dongles today, ordered roughly 1.5-2 weeks ago.
[Asus  Eee Pad Transformer Prime] Mjailme:
Entered info in on 5/31 got the dongle on 6/5. Status still says being processed. Was a little shocked today when arrived.
[Asus  Eee Pad Transformer Prime] Brickhill:
My gold dongle arrived yesterday (6 June) here in Spain, having been ordered on 26 April. It would appear from my own and others experiences that TNT is the courier for European destinations and the dongle comes from Netherlands. I was able to track the delivery using the TNT reference of NLAS******, where the stars are the last six numbers of your TF201's serial number.

Just a shame that the TNT delivery man was a miserable so and so...... At least the dongle works OK, so that is something!
[Asus  Eee Pad Transformer Prime] bluefoam:
Mine arrived a couple of days ago in Dubai. Can't understand why they rang me saying they had the wrong phone number...

Thanks Asus
[Asus  Eee Pad Transformer Prime] buxtahuda:
Fedex does work closely with them though, and even has a service which will start Fedex and end in USPS. That's how I got my Prime from Amazon, USPS tracking number but shipped through Fedex up until the closest USPS hub.
[Asus  Eee Pad Transformer Prime] derrace:
Mine still says "Your application has been submitted" since 2012/04/23.

How long did it take for you guys to have this status changed?

I tried checking on FedEx just in case they did ship and not update status but no go there too.
[Asus  Eee Pad Transformer Prime] copc:
Ok a quick story,

I have a grey prime, first piece picked up from my gamestop on first sale day.

I applied for the GPS kit on 4-16-12

Fedex shows they created a shipment label to be shipped on 4-18-12 (per phone call with Fedex).

Been checking daily with fedex on phone and website with the tracking reference # with NO change.

Sent in two e-mails through vip.asus.com

Sent Gary a PM

Finally got an e-mail from VIP that stated:

Dear valued customer,

Thank you for contacting ASUS Customer Service.

Sorry for the delay.

You may ask local service center for help.The telephone number is 888-678-3688 (24/7 support).

If you have another problem, please get contact with us ASAP.

Best Regards,
Joe
ASUS Customer Service

So I called the number today and spoke with a rep, he had no idea why it has not shipped, he tried to tell me it has not I cleared that up by telling him both the fedex rep and their site only show a label being created and I am not the only one.

He has escalated my case to the next level and they will contact me within 24hrs.

So I suggest anyone in the USA who shows theirs as a label being created only to call and ask where there kit is. They need to know we are watching these things.

Let me know if you have any questions, and I will post HERE with any updates.

**I am in no hurry really, I just do not like being told one thing and then finding they have not done what they said! ;)
[Asus  Eee Pad Transformer Prime] NeoMagus:
Copc looks like you got the same exact reply email from "Joe" that I did. I submitted an all ones survey for his response when they send me the questionnaire. Still have not heard anything back from when I called in and spoke to "Ashley" Thursday. Seems to me they just say their escalating you to get you off the phone.. if you do hear back from somebody let us know.

Very frustrated nobody at Asus knows what's going on and keep getting this runaround. It's even weaker people who submitted AFTER us when we submitted 4/16 are receiving their dongles just fine! Where the hell are ours?? I understand Gary is busy but I sent a message the first time the registration went up and couldn't submit because of already being registered what was that beginning of April and now last week and it doesn't seem like he's responded to anyone in this situation. Asus customer service really is abysmal!!
[Asus  Eee Pad Transformer Prime] NeoMagus:
Got my Dongle thread was stickied so everybody that stuck in shipped limbo might want to post back in there as well since its up top
[Asus  Eee Pad Transformer Prime] NeoMagus:
Sunday refreshment
[Asus  Eee Pad Transformer Prime] NeoMagus:
Anyone else getting an exception error when trying to submit the cs questionnaire about how they handled your call? They sent me another one and when I went to give it all ones again and submit it keeps giving an error, not surprising... doesn't matter what browser I use, their site is almost as bad as their customer service
[Asus  Eee Pad Transformer Prime] knowaczark:
Mine shipped 4/18 from Newark, CA and arrived South Central, PA on April 25th.

Works great!
[Asus  Eee Pad Transformer Prime] cyiam40:
COPC - Support Number Feedback

Ok, so I called the 888 number you provided. I can honestly say it was the best ASUS CS experience I have had to date. The gentlemen was very understanding. I provided him with all information including the tracking number that shows that the Dongle has not shipped. The CSR escalated my issue and took my phone number and shipping address. The CSR repeated what he was doing was escalating the issue with the tracking number and requesting that a Dongle be shipped asap to my shipping address. Wow! That's exactly what I wanted and I didn't have to ask for it! I will be watching and waiting next week to see if another label is made for my address, I will update when I know more. Thanks for the info COPC!
[Asus  Eee Pad Transformer Prime] kinglou0:
FedEx Ground will NOT deliver to PO Boxes.

FedEx Smartpost is different from FedEx Ground. Smartpost uses USPS to complete final delivery including to PO Boxes.

I would have given ASUS my home address if they mentioned how the dongle was to going to ship.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Well I am on hold with the 888 number right now. STILL in this limbo hell. Guy I'm speaking with has no idea whats going on either, just as clueless as the last two. I'm losing faith that I'm ever going to get this fix. Has anybody successfully spoken to someone who can get something done and not been told there gonna be called back? Same result still no idea where this package is at least I have a case number for reference for the NEXT time I have to call again

Wish I could say the same ! Same dates, going to the same place, 4/30 and "Shipment info sent to FedEx" only here wtf Asus
[Asus  Eee Pad Transformer Prime] HarnessTech:
I'm in Oregon and have a champagne Prime, submitted my request on 4/19. Using the method in the OP (and changing GRAY to GOLD), I see that FedEx says the information for shipping has been provided, but there's no location information. It does say that it "will ship" (as opposed to "has shipped") on 4/27 and expected to arrive on 5/1. So I guess we'll see.

The Asus VIP site still says "Your application has been submitted".
[Asus  Eee Pad Transformer Prime] cromanorn:
Still no change to mine either. :mad::mad:
[Asus  Eee Pad Transformer Prime] givver:
Mine still says "Your application has been submitted" on the website but I received it today April 30.
[Asus  Eee Pad Transformer Prime] mkatforum:
When did you order?
[Asus  Eee Pad Transformer Prime] houtx2:
Same here, no change, still in limbo dingle hell! :mad:
[Asus  Eee Pad Transformer Prime] NeoMagus:
If anybody needs added to the limbo list please let me know.

I'm assuming nobody else has heard anything. This is really ridiculous considering people are posting they not only submitted after us and are receiving but I've also read now people whos status' still say "submitted" are receiving them now too!! :mad: Is there a black hole in the Asus warehouse or did somebody jack our dongles or what
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Please add me

My experience has been almost identical to yours
[Asus  Eee Pad Transformer Prime] Severion:
I think its a bit of b*tching

you are going to receive it, dont worry i opened the thread that the dongle was available i filled it in seconds after opening, and now mine is still submitted and not shipped yet..

chill out
[Asus  Eee Pad Transformer Prime] NeoMagus:
Take a hike

Nobody is *****ing, all of us "*****ing" have packages that according to VIP HAVE changed to SHIPPED going on two weeks now, our estimated delivery date HAS passed and all FedEx can tell is it hasn't been picked up from Asus yet. Nobody at Asus knows whats going on.. so if you're not in this situation... BE GRATEFUL.. don't like it , don't post then !!

All I want is the fix to my defective GPS that Asus "was so nice" to offer not be teased with it... if it ever gets here I'll gladly stop "*****ing" if thats what you consider it to be
[Asus  Eee Pad Transformer Prime] MK17:
2 Gold dongles shipped out on April 27

Asus VIP still says, "Your application has been submitted"
[Asus  Eee Pad Transformer Prime] copc:
Ok just to update you...

I called on Saturday afternoon, they pushed me up the chain and gave me a service #.

Told me to expect a call within 24hrs.

Never got a call on Sunday

Just got home and called them 48hrs from my call on Sat. I gave them my service number. He told me I had to wait for the call from initial call 24 -48hrs, I explained I was told 24hrs.

he said I need to wait for a supervisor to call me, if I do not hear from them today I should hear from them tomorrow.

I told him I would be calling tomorrow as I do not see them calling me back, as the track record has not been good.

I'm kind of expecting them to say tomorrow when I call I need to wait 24 to 72hrs, LOL.

I explained that I am not the only one that is having this issue. I also mention to this tech as well that people have submitted there app after me and received it already.

Remember I am only 8hrs from Freemont, CA (i'm in the same damn state). :(

I have seen people posting to stop complaining and whining it will eventually get here. LOL, right...

I am not complaining on my GPS, wifi, light bleed, etc... I am only upset as they say it has been shipped but Fedex says it has not and their website reflects that, not to mention the other users here in the same boat. I am upset on there poor service on this manner, shipping it out with out giving us tracking #. Once we get the tracking number to find out mine had a label created on 4/18 and that is as far as it got.

Squeaky wheel gets the grease people...
[Asus  Eee Pad Transformer Prime] ilostmypistons:
I basically said the same damm thing to the CS person and he acted like I was the first person who had called with this problem.. :confused:
[Asus  Eee Pad Transformer Prime] copc:
That is sad, but typical with any CS. There is never any communication.

I just sent all that info to Gary hoping for a miracle! If anyone can make light of this it's Gary!!!
[Asus  Eee Pad Transformer Prime] NSeiki:
Please add me to the list as well. VIP says shipped 4/17, FedEx tracker shows no pick up. Amethyst Gray, in USA.
[Asus  Eee Pad Transformer Prime] urself25:
Received mined today. Still showing submitted on Asus website. Dongle fantasticly accurate and that's inside.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Nothing back here yet.. so as long as he understands there's a problem maybe something will get done - People submit a week after us they're getting them makes me smdh.

I just want to not have to use GPS2Bluetooth on my Nexus anymore
[Asus  Eee Pad Transformer Prime] NeoMagus:
I wish Asus would figure out where mine is already. Here's mine, fantasticly dead!!

Doesn't matter if I'm inside or outside if I want GPS I have to use my Nexus.
[Asus  Eee Pad Transformer Prime] dude6595:
Add me as well....."shipped" 4/18....I had mail get to me from China faster! (in Texas)
[Asus  Eee Pad Transformer Prime] knowaczark:
Been there, done that.

I made over 5 calls after multiple emails. Told numerous times that my claim has been escalated and a supervisor would call tomorrow. That is the scripted response by the "I am Peggy..." CSR's. Never received the call. Only received the new charger cord after a month worth of "*****ing" and persistence.
[Asus  Eee Pad Transformer Prime] NewbieKeepItSimple:
"submitted" & no Fed-Ex reference. As far as the CS goes - I contacted them twice with common problems I've read about on the forums and the response is always 'your the first with that problem'.
[Asus  Eee Pad Transformer Prime] NeoMagus:
Another day... still no change here... :mad:

Posting to Facebook and Twitter usually gets me a quick response from a company rep when I call them out... NOT SO with Asus... seems they would rather just sweep us under the rug. Trying to stay positive about this but just from the CS experience with this I highly doubt I'll EVER buy ANYTHING Asus ever again. I really feel for people trying to fight with them about RMA's and such if we can't even get them to find a package in their warehouse and we even went through the hassle of finding the tracking number out for them
[Asus  Eee Pad Transformer Prime] houtx2:
Same here, nothing. I have a service ticket open and thought I'd reply back on the email they sent to check the status and *surprise* *surprise* delivery failure.:mad:
[Asus  Eee Pad Transformer Prime] NeoMagus:
Contacting Media??

Do any of you guys have any media connections ie Engadget, MDW etc ??

Maybe a news story or an update to their previous stories will get Asus to take action. Just from reading the last few pages of this thread something has to be wrong with our packages that nothing has occured since 4/18. I've been adding 2-3 ppl a day to the list so obviously nothing is being done.

I am going to call again Thursday with the case number I got from the previous rep because I doubt any change will happen tomorrow- but I could be wrong :rolleyes:
[Asus  Eee Pad Transformer Prime] Yatyas:
Fed Ex say they have received the shipment info for my CG dongle on April 27th but as of today they still haven't received the package. Asus site says application received. Estimated delivery date is May 3rd (I don't think they will hit that mark)
[Asus  Eee Pad Transformer Prime] buxtahuda:
Well, here we are exactly two weeks (ten business days) from submission and I'm still sitting on no change from ASUS and no information from FedEx when I try every possible combination of the reference number I can think of. Suppose it's about time to start tracking it down :rolleyes:
[Asus  Eee Pad Transformer Prime] dbattenfl:
I too am in the shipping hole

I have been following post here and other places. Used the fedex reference and I am also in the same boat as many of you.

Asus Member site shows a status of "The GPS extension kit has been shipped" and it was applied for on 4/17/12.

Fedex shows the billing info only was submitted on 4/18/12, but no other info.

So, I too can be added to the growing list.

I have not yet wasted my time by calling Asus. No one has got anywhere yet.

David
[Asus  Eee Pad Transformer Prime] dude6595:
I sent them (Asus) a message last night asking what's the deal and to please not tell me I'm the only one cause it's many of us with this problem. I'm not trying to be on the phone so I guess I will wait to see what they say....will keep everyone posted if I get any good news.
[Asus  Eee Pad Transformer Prime] Scumbag Inc.:
Holy crap it worked! My gold dongle was shipped yesterday and on its way to Texas.

I feel much better now. :)
[Asus  Eee Pad Transformer Prime] JutGra:
Sorry was away for the weekend. Same situation with mine.

Asus site still showing shipped, with my applied date of 04/19.

Fedex site shows Shipment info sent to Fedex on 04/20.

Nothing changed. No dongle has arrived. I am at residential address no problems getting fedex/ups when I am not here.

TF201,Tapatalk
[Asus  Eee Pad Transformer Prime] NeoMagus:
Just a recap of #'s I have used to contact Asus so far, to no success. If anyone reaches a rep or supervisor who helps without the canned response of escalation or a callback that you wont get- let us know

888-678-3688

510-791-3705

510-739-3777

Have they updated you at all? Or did the rep just say that to get you off the phone and you haven't heard anything since I'm guessing?
[Asus  Eee Pad Transformer Prime] NeoMagus:
two weeks today for those who shipped 4/18
[Asus  Eee Pad Transformer Prime] allthatinny:
thanks bro this helped me alot :)
[Asus  Eee Pad Transformer Prime] DirtyRatRacing:
Add me to the list

Please add me to the list...

Submitted application 4/16 - "Shipped" 4/18 still have not received and no update as of 5/2
[Asus  Eee Pad Transformer Prime] cyiam40:
NeoMagnus -

So, I called yesterday because I haven't seen a new tracking number or heard anything from the case being escalated. The CSR asked me to wait one more day and I agreed. I called back today and the CSR was giving me the same song and dance about 2-3 weeks to receive it. I stated that your VIP Member website says it was shipped almost two weeks ago and the CSR said that is what he shows and it takes 2-3 weeks. GOTCHA! OK, so if we both agree that it has shipped then where is it? SILENCE I repeated if we both agree that it has shipped but your own preferred carrier says there is NO PACKAGE coming to my address except for the label that was printed on 4/18/12 by ASUS then where is the DONGLE???? SILENCE Then he had the nerve to tell me that I need to wait three weeks and I said for what? Nothing has been shipped! I then asked him to put me thru to a Supervisor. The Supervisor got on the line and was actually more understanding and agreed that everything shows that it should have been sent out and he is going to look into the matter and get back to me within the next two days. OK, I look forward to your call. So, I don't know if I am getting the run around again but we shall see. I will post again when I know more. If your experience is any indicator I am about to get really upset with this Supervisor!:mad::mad::mad:
[Asus  Eee Pad Transformer Prime] VinceT3:
Ordered on 4/21, still shows as application has been submitted via ASUS website. Nothing in Fedex yet.
[Asus  Eee Pad Transformer Prime] Dachande:
NeoMagus -

You can add me to the list of people that shows a shipping date 4/18 and still haven't received it. Fedex shows received packing info only. I applied for the dongle on 4/16 when it became available to the public.
[Asus  Eee Pad Transformer Prime] jefffeely:
NeoMagus

Please add me to the list of people that shows a shipping date 4/18 and still haven't received it as well. I applied on 4/16.
[Asus  Eee Pad Transformer Prime] wish2k4:
I haven't received one either. Registered early, then had a phone call and email from Asus. VIP showed shipping on April 18th. Still no package as of may 2, 2012. So I guess I can join the list!
[Asus  Eee Pad Transformer Prime] theeggman:
My application was submitted to ASUS on 4/17 on the VIP website the application says submitted. I used this Fedex trick and it says it was Initialized on 4/27 with an estimated delivery date of 5/3. However, the tracking status says shipping information has been received with no further details.

I tried calling the ASUS 888 number and they were 100% useless. They said they can't help track the status of the GPS orders and directed me to the VIP website.

EDIT: this is for a Champagne GPS dongle.