[HTC One X] farnsbarns:
Gotta love this chat transcript. Canned response? Caught out? I think so...

Please wait while we find an agent to assist you...

You have been connected to Aaron.

Aaron: Hi charlie, thank you for contacting HTC Support, I am looking in to your query now.

charlie myall: Hello? It's been quite a while, are you there?

charlie myall: Hello?

charlie myall: Are you there?

Aaron: hi, sorry

Aaron: How may I help

charlie myall: I thought you were loking at my enquiry?

charlie myall: Looking*

charlie myall: Hello?

charlie myall: Are you there?

Aaron: Hello

Aaron: Which phone do you have?

charlie myall: Well?

charlie myall: One X

Aaron: We have had isolated reports of the screen flicker issue which are being investigated, however this is not a fault across all handsets. If you have the issue we apologise and recommend returning the phone for a replacement

charlie myall: What are isolated reports?

charlie myall: I donlt know what that means

Aaron: Reports from customers of the issue

charlie myall: What about the reports makes them "isolated"? I don't understand.

charlie myall: Hello?

charlie myall: Are you there?

Aaron: Hello, I am typing

charlie myall: OK

Aaron: We have had the issue reported from certain customers and stores

Aaron: Please return your device is you are within the 30 day period

charlie myall: More than one customer? More than one store? I still ind the "isoated" to be interesting and I would like to understand better what you mean by "isolated"?

Aaron: Maybe isolated is the wrong word.

charlie myall: Maybe, perhaps you'd humour me and tell me why you used the word "isolated"?

Aaron: A mistake.

charlie myall: So if I took the word "isolated" out of your replies they'd make more sense?

charlie myall: Be more "true"?

Aaron: Yes

charlie myall: OK

charlie myall: So what do we do now then

charlie myall: I have returned it twice, I wonder how many times I have to return it before you fix the problem so I can get one that works

charlie myall: My friend has had 10

Aaron: If all the devices are from the same store I would recommend the store management to contact us regarding this

charlie myall: He went to the store and they allowed him to have the pick of them, they opened several, so in total he has looked at 10 and they all flickered. I cannot tell the store manager to contact HTC. Maybe HTC should contact the suppliers.

Aaron: If a retailer has a batch of faulty products they would need to contact us

Aaron: All of the products should not be faulty and I apologise if you and your friend have received faulty devices

charlie myall: But when they do you just tell them you're working on it. That's why I'm here asing you what is going to happen. It's not worth pretending there are answers out there, there just aren't.

Aaron: As this is being investigated unfortunately I do not have any more information at the moment, but if a software or hardware issue is discovered we will resolve this as soon as possible

charlie myall: but for now you are assuming that a handset that flickers is faulty and should be replaced?

Aaron: Yes. As not all devices have the issue we recommend returning the product

charlie myall: Thanks

:D :D :D ;)