yashsingh1/xdaforums huggingface dataset:
[HTC One X] mertzi:
I've tipped swedroid and engadget.
[HTC One X] oxfordmark:
Please tell your model ie HT23 and the numbers
[HTC One X] pastey:
It wouldn't be do frustrating if we didn't actually want to own this device. Using my iPhone4 now and it just doesn't cut it . ( but at least the screen is flicker free :) )
[HTC One X] oxfordmark:
What's the model details
[HTC One X] HaTeC:
I am stress testing the phone:

WIFI , GPS , BLUETOOTH ON

Brightness at MAX.

1 hour loop HD video on Youtube, going on now for 20 min.

The phone is getting very warm and the flickering is just intensifying.

Who am i fooling... this won't solve itself.

Let's see what answer i get from the companies i contacted.
[HTC One X] janne303:
Låter bra det :) in English : sounds good. :)

Skickat från min GT-I9100 via Tapatalk 2
[HTC One X] farnsbarns:
UPDATE AGAIN - 26 Apr - A U-TURN

I have just had a call.

This is a game changer. The head of customer service for HTC just called me from Denmark, it's 9.30pm there! He was very apologetic about the email that was sent to me and explained that from their perspective a statement for distribution to everyone couldn't be very personable or individual. He also agreed that it wasn't informative and regretted that. He told me they DO KNOW WHAT IS CAUSING IT and they are working on it night and day. He was extremely humble and pleasant to talk to. I explained my exacerbation over waiting 2 days for someone to write 2 lines saying contact support and told him I had ranted on the internet and told all the signators to return their devices and he said that's exactly what he would have said, no one should have a sub standard device from HTC. However...

And This is the good bit... He is going to get proper info from Taiwan for me with updates on progress and information about the fault, he assures me they now know what it is too. I made sure he understood that there are 2 faults, I called them screen flickering and screen corruption and described them both as at one point he was talking about the corruption on the task bar and then subsequently in the camera and video's etc and I was talking about a flickering back-light bulb so we should get info on both.

I know we've been here before and I ended up looking a pillock but this really feels different. He rang me and suggested sending me out information which is specifically about this issue and not just canned responses that mean nothing. He said it would be great if I would post that information online but that it was up to me, I think he was worried I'd feel like I had to stand up for them or become an evangelist but I know what he meant, I really believe he just honestly wants to pass on information to help his customers. We'll see what comes of this, I have his mobile number and he said I could text him any time. He said he hoped he could get some info tomorrow but clearly didn't want to commit to that at 9.30pm, I can't argue with that.

This feels like the HTC I know and love again.
[HTC One X] craggybuk:
My love/hate relationship with this device and HTC in general continues and I havent even bought the bloody thing yet.

I'm just waiting for the definitive 'its hardware' or 'its software' and my mind will be made up whether to buy or wait.

Thanks for all the efforts you are putting into this campaign on behalf of us all. I for one truly appreciate the lengths you are going to.
[HTC One X] MarylandCookie:
^Sounds like they may have read your updated 1st OP ;)
[HTC One X] mitas35:
+1 it will make the difference on if i will buy it or not

:)
[HTC One X] BarryH_GEG:
They never really weren't. Everyone took the absence of communication as negative but, in the mean time, if what was said is to be believed, they've been working on this night-and-day. The irony being all of the angst expressed hasn't in anyway altered the outcome and the fix will be here as soon as humanly possible. Reputable companies do the right thing. Even if their communication sucks.
[HTC One X] diegosps:
Let's hope he is serious about that and not bullshiting us like Collins did.
[HTC One X] ShyamSasi:
I never had this problem with screen. But I'll blog about this in my website. I have pretty good traffic and decent crowd in Twitter and Facebook. I'll ask them to re-tweet it.
[HTC One X] craggybuk:
I'm a freelance writer in my spare time so I'll wait for the outcome from Denmark and if the response isnt favourable I'll gladly write an article for online publication about the issues (I'll need permission from the OP to use the extracts of correspondance sent to them by HTC)

I'll then tweet this to my 1400 followers and post the link here so that others can do the same.
[HTC One X] DazNoonan:
Did he at any point say if it was hardware or software? That's the number one thing we do need to know. appreciate your efforts and thanks for the update.

I'm assuming by him agreeing people should return devices that he means hardware as if it was software he wouldn't agree too this?
[HTC One X] saih:
The last update is great news. Glad they came to their senses and are treating their customer with respect and not buying us off with lame official statements. Hope they come with an answer soon.
[HTC One X] H88RRY:
I'm truly gutted about this. I pre ordered mine back in March on a company purchase scheme and after going a desire to a galaxy ace I was looking forward to returning to HTC. However I don't want to own a faulty device that keeps going wrong and I'm very tempted to exchange with the galaxy S III when it's released. But you can't beat HTC sense :( I'm going to keep a close eye on this thread.

I wanted to ask if anyone else is getting over heated phones and poor battery life which I've put down to the over heating. Does anyone know how to properly calibrate the battery?

Join me on dropbox http://db.tt/aijaD3Wr

Follow me on Twitter _H88RRY_
[HTC One X] oxfordmark:
I'm still going to exchange the phone tomorrow, incase I get a better one. Least we have the fall back that they are looking to resolve it.
[HTC One X] 0kk0:
same for me
[HTC One X] DazNoonan:
Yeah I'm still exchanging too and will continue to do so until we have a confirmation on if its a hardware or software fault and have some clear direction on what we should do.
[HTC One X] pastey:
Result, good work. Slightly worrying he was getting confused between the issues but hopefully they know causes for both.

Got my replacement coming Monday...
[HTC One X] evo6:
Good job m8 I am glad they have actually taken action now, and I hope they do fix all the problems we have had. I mean I had to change my phone six times before I got a good one this is not good for me or HTC considering their last year profit reports!

The first response we got was pathetic he may as well been first line support on the HTC chat, even staff on that chat gave better assurance than he did...But i'm glad the guy from Denmark called back and i'm sure we will get the service which we have paid for.

RESULT!
[HTC One X] Arthur Hucksake:
In a strange place right now. I'm stuck using a rubbish old Blackberry that i've borrowed having sent my second One X back.

Now I have the choice of getting the Note, or waiting to see about the SIII. The problem is, I know they are announcing the SIII in May but there is no ETA of an actual release. It could be months down the line when it wouldn't be worth the wait.
[HTC One X] jonstatt:
It is good news, but I still have a niggling doubt that the real flickering issue (backlight problems) is getting confused with the screen corruption issues. This was also implied with the conversation betwen the OP and the latest HTC Denmark person. One is undoubtedly fixable in firmware....the other, not convinced yet...but I really really hope so!

My sincerest thanks to the OP for all his efforts though. Top work!
[HTC One X] ste1164:
Yea I am also worried about them getting confused about the issue :/
[HTC One X] BarryH_GEG:
The backlight is controlled by s/w. Never before in the history of smartphones has any display shown the degree of physical defect necessary to warrant this number of complaints. It's most likely a drivers issue and all of the graphics issues are most likely related.

This is from a well-respected dev who was experiencing the problem himself...

This was posted m-a-n-y pages back but you'll find it interesting.

http://xdaforums.com/showthread.php?t=1619432

P.S. - The XL's been released in Canada and has been in peoples hands for almost a week. There have been no similar issues and it uses the same two warm and cool displays as the One X. The differences between them are a Qualcomm vs. Nvidia chip and different radios. Since I doubt the radios are responsible for graphics issues you can pretty much assume the problem(s) on the One X are related to Teg3 h/w, s/w, or a combination of both.
[HTC One X] Sebianoti:
Hmm just read the update, my device has unlocked bootloader and this feels like I'm totally screwed
[HTC One X] pewpewbangbang:
re-lock it? I decided to just go back completely stock for now.

And yea, I really think it's a software issue also most likely. Hopefully it is at least.
[HTC One X] DanteGR:
Something that has been bugging me..

If u have unlocked the bootloader (like me) if u want to get it back to htc for repair u have to relock the device. Now, wouldn't htc know that the device has been unlocked before (since now this is being done through htcdev) and deny the guarantee?

I guess though that if ur talking about DOA this shouldn't be an issue because they are not examining it at the store u bought it from.
[HTC One X] Atrixx:
But they would still be able to see that you had once unlocked to bootloader? So does that mean the retail warranty along with manufactures warranty are both void?
[HTC One X] BarryH_GEG:
I'm not that familiar with HTC's unlock process. Has anyone called in for service and had it denied because of something that ended up on their HTC account from unlocking the phone? If it's a s/w unrelated h/w problem (display, ports, build issues) why would the status of the bootloader even come up? And using the reasonable man theory, once it's received for repair, is the repair tech going to say "this display is sure f-d up, good thing we can deny the repair because of the bootloader?" There's been lots of speculation but does anyone have real experiences to share from other HTC phones they've owned or links to posts talking about it?
[HTC One X] DanteGR:
I think this time round it's different my friend as it's the first device that can only be unlocked through htcdev. In all previous htcs i believe the unlocking process was done independent of htc themselves so if u went back and relocked then there was no possible way they would know it.

Now though maybe they keep track of device IDs that are unlocked somehow??

No expert at this but i'm just speculating..
[HTC One X] BarryH_GEG:
I'm sure a lot of people used HTCdev before the One X. I'm asking the same question you are. How has HTC historically dealt with issues on phones they've helped unlock? Have they been pricks or only used the policy to cover their ass when someone's obviously fried their CPU from overclocking? Threatening an action and acting on it are two different things. There's theory and practice and so far only theory has been discussed. This comes up a lot so it would be cool to hear how HTC actually manages the policy rather than interpreting what it's supposed to mean.
[HTC One X] wayne56:
Wrong (UK Only, may have similar laws in place else where) :)

Section 13 of the sale of goods and services act. Phone trading standards to get more info, Say what they tell you to in store and they shut up instantly and run along to grab you a new phone, worked a treat for me :)
[HTC One X] NewForce:
farnsbarns,

Your lengthy statements and reports, reminded me of what Chainfire has did back in 2008 with HTC TytnII/Kaiser, Polaris, Nike.

http://xdaforums.com/showthread.php?t=359534

Look like history keep repeating on HTC devices bad quality issues.

In Taiwan, HTC insiders having information that, HTC put the blamed the problem on Sharp SLCD2 display supply, where Sony display supply showed better quality (still not flawless though).

On 04/18, one Taiwanese press even reporting that the HTC Lady chairman Ms. Cher Wang issued a statement to cease the fire, a 1-to-1 replacement for problem found One-X.

Link, http://www.appledaily.com.tw/realtimenews/article/finance/20120418/118985/

Same day, Taiwan ePrice website claimed it was otherwise, http://www.eprice.com.tw/mobile/talk/4542/4762288/1/

HTC, currently there's minority users feedback on One-X info. We've already put the issue on a emergency repair and will helps the users for a remedy. HTC will provide a firmware update to fix by end of April for problem relating to screen flickering, camera failed to take picture issues.

Regarding the press claimed of "1-to-1 repalcement as long as problem found One-X" was not true. It is just a specualtion without affirmation from any HTC authority/staff.

So there's no replacement for problem found One-X?

HTC, users who encountering problematic One-X can "contact support" applying for repair. Support team will first examining the device issue's, before proceed for software update, hardware repair. A replacement only the hardware found with severe malfuntions, not just any problem found. So if your One-X with problem's, send it for repair first.

4/20/2012, more blaming statements from HTC.

http://tw.stock.yahoo.com/news_content/url/d/a/120420/3/34282.html

http://tw.stock.yahoo.com/news_content/url/d/a/120420/3/342ep.html

farnsbarns,

In short, if I have the resources like you, I'll launch a legal action against Apple new iPad 3G connection and weak WiFi issue. The same thing you should do with HTC One-X issuesss.

Lastly, don't trust too much on your "Denmark call update".

I had "0" yes zero faith in HTC Taiwan reponse or reaction. The same I had for Apple USA. They just don't know how to deal with crisis, or they simply didn't train for it. Is that simple. They will just wait for the time fly till the next device release and people long forgooten the previous device issue.
[HTC One X] Eggcake:
The thing is, that they won't release that many other devices in the near future. If this gets more publicity, they will HAVE to act - otherwise, they won't sell s*** this year.
[HTC One X] Jakob1379:
Screen Flicker - Also in Denmark

Count me in. Jakob G. Aaes, Dk
[HTC One X] doree:
Hi,

regarding the "Unlocked Bootloader" issue:

I've contacted HTC to exchange my device because of a little hair under the Display and I was told, that an obvious hardware fault DOESN'T affect my warranty status regardless if the bootloader was unlocked or not.

I'm getting my new device on monday/tuesday and it'll be swapped at my door directly. No need to send it in!

Maybe this little info "helps" somehow ...
[HTC One X] maverick1103:
Did you contact HTC direct then? As I brought my phone from DialaPhone Nd they said I had to send this one back before getting a replacement One.

If HTC do straight swap I will be happy.
[HTC One X] The-Last-Hylian:
How's it all going?

I hear that Farnsbarns heard from someone in Denmark about HTC possibly knowing about a fix?

Anyword from HTC since then?

T-L-H
[HTC One X] doree:
Yes, I did. They just checked my IMEI and the exchange was initiated immediately.
[HTC One X] Eggcake:
I wonder about this too. I bought my phone at a local Swisscom shop (my provider). Can I actually get an exchange from HTC directly? That would be awesome of course as I don't want to get into lengthy discussion at the shop about my issues etc...and I could tell them that my screen is yellowish and maybe they'll send a phone with proper white.

@doree

Where did you buy your phone then and how did you "initiate" your exchange? Thanks for the info!
[HTC One X] doree:
MediaMarkt in Hamburg, Germany
[HTC One X] maverick1103:
Wow that's great, as DialaPhone said it would take about a week to get a replacement. So HTC swap directly at your door, this is great then.

Btw what number did you ring to get this process set?
[HTC One X] doree:
The number that was shown to me at htc.com: http://www.htc.com/de/contact/#phone

I really hope they are exchanging it at my door, because the mentioned email and the sms with the exchange appointment is still missing. Hope I'm getting it ASAP so I can post it here as reference!
[HTC One X] Eggcake:
Ah thanks, so then it should work here too. The thing is: the swisscom shop only has very old devices. But if I exchange, I'd like a new batch...

Would be nice if you keep us posted!
[HTC One X] ayan15:
i contacted htc-care middle east... and they are going to swapped my mobile as said by them.. just need to email them the receipt and problems about the device.. flickering! free shipment..
[HTC One X] ste_cubo:
htc one x

Rear speaker rattles and its pretty quite.

Screen flicker during video recording.

No copy and paste. not correctly when it does allow.

No pinch zoom. Not correctly anyway when it does decide to let me.

Also doesn't copy url the same as hd.

Very poor pic quality. Compared to my desire hd.

I find myself still using my desire hd but I'm sure HTC will sort these problems. And I'm sure I'm missing a couple off.

Oh how do you individually clear items off the recent item apps?

Put me on list please.... Steven cubitt, UK. HTC one x (graphite)

My desire hd started off its life with the same sort of problems but have since then been corrected. Thanx.

Oh key pad disappears same as hd7 during online.

One last thing. Phones need bigger memory for apps. After each update my phone is left pretty full and running slow. I now have no apps installed because it runs and freezes.

Also why don't we have memory card anymore? It works wonders for phone book back up. Better than google
[HTC One X] P1n3apqlExpr3ss:
Once you get some solid information/statement from the Denmark/Taiwan, I'll put up an article over on www.kitguru.net, this should be at least some UK press coverage you're hoping for
[HTC One X] jonstatt:
I noticed HTC referred in their message as having a 2 year warranty. Can anyone confirm that UK sim-free models have a 2 year, and not the usual 1 year warranty?
[HTC One X] hamdir:
lol i can't even touch the DHD anymore, bulky and the screen is so washed out

but one thing i miss is the incredible build of the DHD
[HTC One X] Eggcake:
According to my warranty document inside the box, its 24months for the device and 12 months for accesories.
[HTC One X] ste_cubo:
HTC offer 18 month handset warranty.... If your phone isn't as old as 18 month you should be covered. Sim free. It's still a HTC lol
[HTC One X] Eggcake:
Source? In my box, it clearly says 24 months. And according to HTC, the battery is included in those 24months as it's part of the device (it doesn't say otherwise in the warranty document).
[HTC One X] rickimalone:
Fingers crossed, I got my third handset today!
[HTC One X] Eggcake:
Just to clarify: you see the flickering constantly also when you dont scroll etc? Open grey img for example, do nothing and it flickers constantly?
[HTC One X] DanteGR:
For me it seems to settle down and not flicker after i leave the screen untouched for a bit.
[HTC One X] twistedh:
I clearly see it when I open play store and you see the grey loading screen briefly. I can't look at my screen for too long any more as it tires my eyes out. Hoping to get a replacement handset from my phone company today (telia).

Thankfully we also have a law here in denmark that helps consumers with returns or exchanges - Its a rule that states that there's a presumption that flaws with a product that appear within 6 months were also there at time of purchase. So they must exchange it
[HTC One X] Huey85:
Tried replicating the screen flicker issue multiple times but still have not seen it occur apart from once when I opened my camera app, but apart from that.. nada.

I've got a HT23xxx device as well so it looks like its that batch that seem to be defect free..
[HTC One X] farnsbarns:
I think you're talking about the screen corruption, like an old VHS vedeo player with bad tracking. The fault this thread started out dealing with is the back-light flickering.

The fact is, I think these two issues have been getting confused by people since launch.

I am 100% confident that the screen corruption will be software and will be fixed. The flickering back-light issue however, I believe is likely to be hardware.

In the interest of separating these two issues, and for clear conversation about them I suggest the old vhs player effect be referred to as corruption and the flickering back-light be referred to as flickering. If everyone who reads this sticks to that convention we have our first step towards separation of the two issues.

I have described both to HTC in great detail and hope that they understand the two separate issues and will communicate we me about both.
[HTC One X] Huey85:
thanks for clearing up the confusion on my end - in that regard then, I have not had any screen flickering issues due to the backlight going spaz.
[HTC One X] farnsbarns:
By the way, to recreate the screen corruption...

On your home screen (Important that your are on home) pull the notification drawer up and down a few times.

Now pull it part way down but keep hold of it (Keep finger in place).

Move it back up to the top but don't let go (Keep finger in place).

You will see the graphics that were on the notification bar (battery indicator etc) go corrupt. (Not a big issue in itself).

Now open your camera, you should see the corruption along the bottom (in landscape), or on the left (in portrait) very clearly. You'll also see it intermittently on you tube videos in full screen (landscape) but not at all in part screen (portrait).

I am yet to find anyone who is not confident that this issue is software and, therefore, to my mind, far less serious and far less of a problem as a fix will be almost certainly be possible OTA.
[HTC One X] mertzi:
maybe you should change the subject to "...Screen backlight flicker - a pledge..." just to clarify. I'm impressed by your efforts, hopefully the dane will have some more useful information
[HTC One X] farnsbarns:
It's a good point, but....

Since we now have the opportunity to discuss both with HTC I will leave it as is, that way we can use this thread as a tool to separate the issues and clear up some confusion as well.
[HTC One X] Eggcake:
Then I really don't understand the huge fuss about it. I mean, how long does it take the play store to load? Half a second?

My screen flickers when I scroll in menus and stop scrolling (then it changes brightness like 3 times slightly) but then it stops. Until now I was under the impression you guys were talking about a constant flickering?!
[HTC One X] Sramie:
mine is HT26
[HTC One X] twistedh:
I went into my phone store to get a replacement and they said they wouldn't change it there and then - only send it for repair :( I expected an instant replacement. So I am now chatting with HTC Denmark and my phone companies customer service to try and sort it. Neither seem very clued up on the issue tbh
[HTC One X] jonstatt:
Which means your unit is made in June...that would be clever :)
[HTC One X] DanteGR:
Many people have constant flickering mate but not all. I am still in the exactly same position as you atm. It seems like the screen is trying to adjust he brightness for a few seconds and flickers but then stops. I hope it stays that way but some people started like this and ended up with constant flickering.

Btw at full brightness i hsve never ever witnessed flickering until now (fingers crossed)

And do u have flicker on ur ht26 device my friend?
[HTC One X] Eggcake:
Exactly as you describe it. If it stays that way, I can live with it, let's see. The device is only 4 days old.

Of course, I understand everyone who has more severe flickering, don't get me wrong.
[HTC One X] twistedh:
It is a constant flickering. I was stating that it was more evident on a grey screen/background such as the playstore. If it was a half a second flicker I wouldnt care, but it is constant.