[HTC One X] farnsbarns:
I'm afraid not....

UPDATE 26 Apr

HTC are pathetic, It's time to get serious over this.

The statement emailed to me was...

Dear Charlie,

Good Afternoon,

HTC is committed to delivering a high quality product and great experience for all our customers. Some minor quality fluctuations are not unusual in consumer electronic manufacturing and there have been a few, isolated reports of this issue. However, HTC will address each reported issue. It is HTC's policy in Europe to provide in-warranty repair and support for device defects and malfunctions for two years and HTC is committed to delivering a quality experience without exception. We would encourage customers to contact our Call Centre for individual support. For details of opening hours please see our website at www. HTC.com

Regards

HTC

Furthermore, Robert Collins had said he would call me to ensure I had received his statement, he didn't, neither would I, given the lack of any meaning and my likely reaction. In stead, he has, in my opinion, hidden behind a protective barrier by asking someone else to send me this meaningless paragraph of text. Hiding like a pathetic little man without substance or balls. Because he didn't call I actually thought the above was an email coming a result of my communication with HTC support until I called him to chase the email. This is staggering, he may as well have simply said "contact support" when I first spoke with him rather than feigning interest.

It is clear to me that HTC are not taking this issue seriously and have no interest in users difficulties. Their email as good as says that we should all return our devices.

This is, in my opinion, a calculated decision to allow the faulty units to continue to be sold as it will be cheaper and easier to repair them once they have worked out the problem than it will be to deal with it in a conscientious and pro-active manor.

So where are we, HTC accept it is a known problem and it is common enough that all the staff at chat AND phone support now seem to know about it but they don't know if it's hardware or software, there is no information about time scale or what they intend to do in the event that it is hardware. I am of the opinion that this is a hardware issue, if something in software were causing the screen to flicker it would be all handsets and we would have seen some kind of pattern by now, I believe the bulbs for the back-light simply flicker intermittently with the effect being more visible on certain colours.

My advice to you all is to return your handsets, not for replacement, but for refund, and to await further news. If not, in my opinion, you face the possibility of being left with one option, repair at some unknown time in the future once they know what is causing it, in a long queue and facing possible shortage of parts. Don't forget, you've all got the new cut down sim cards now which are useless in most other handsets as well so ask your carrier to send you a new one!

I am very sorry people, I have let you all down. I was led to believe by Robert Collins that some meaningful statement would come of this.

I am trying to get some decent UK press coverage of this, they deserve it. I am not one to cross, they would have been better off teling me they were not interested in my list of names from the off and redirected me to support. It's a red rag to a bull now and I intend to screw them with their underwear on, hard. I have the resources to do so.

I also had a bit of a battle on my hands dealing with T-Mobile. They did not want to accept my handset as a return simply because "this is not a known issue" parrot style, like he was reading it of a screen. What's that got to do with it anyway? I am within my 28 day statutory return period. This leads me to believe it is very much a known issue and they are loathe to accept returns on it because they know they are going to loose a lot of money.