yashsingh1/xdaforums huggingface dataset:
[HTC One X] Goku80:
mate..the best thing is to never get from this third party dealers anymore...i had many problems with chitter chatter last year when i had my galaxy s2. phone was getting extremely hot and that was due to a faulty battery. i told them about the problem and i returned the phone. they said they had to get their technician to see what the problem was before they replaced it. anyways they send me the phone back after a week and said they could not find a fault. and so i took it to sammy itself and they were good enough to replace the whole thing within a day. same now with 3. i took the contract directly from them. and they were kind enough to replace 2 of my previous handsets without any questions asked. and they paid for all the couriers and stuff..were chitter chatter and other third party companies you end up paying for the postage of the phone to send it back...

so just be careful buddy who you take it with
[HTC One X] Audioboxer:
They're paying for courier to pick it up, but they do have a clause on their website where if they deem any issues to be user created they charge £9.99 to return the handset.

I'm hoping as I have a faulty power button, which is a physical button even if their "technicians" don't see the flickering they can't simply ignore the power button.

We'll see. Any issues and I'm going directly to HTC.
[HTC One X] BigRD:
I've had mine since 10th April amazing device but I have screen issues.

I have 2 bright white pixels 1cm x 1cm from the top left corner. Also suffering from discolouration down the left hand side of the screen with minimal pressure.

Vodaphone are arranging a replacement 18/04

Fingers crossed...
[HTC One X] joplayer:
Just sent mine back for the strobing/flickering issue :(
[HTC One X] lexi1986:
Same here :(
[HTC One X] treebill:
Mine was sent back to due to a single dead pixel on the top of the screen just right of the middle.
[HTC One X] Audioboxer:
Has anyone had a replacement recently? What serial number are you getting?

My faulty device going in is HT23, I know HT24 devices are out in the wild, wonder if HT25 is about yet? (guessing that's what's next for batch numbering).

The serial number is on the sleeve which goes around the paper box.
[HTC One X] JimmyEatFood:
I'm getting pretty worried that my phone is lost in the post. I still haven't recieved any notification from Dial-A-Phone that they have it, and I sent it out yesterday morning First Class.

I hope not paying for Special Delivery doesn't come back and bite me in the arse.
[HTC One X] eddyedwards007:
Mate, with a phone that expensive you should always,and I mean always send it either registered or recorded delivery.

It's not worth taking the chance just to save a few quid on postage.
[HTC One X] devvfata1ity:
I am about to return mine. Just waiting for my online retailer to send me the invoice. In my country as the return policy is totally f****d up, I have to first take the phone to the service center.

My phone has a tiny gap between the polycarbonate and the screen bezel, through which the LCD backlight bleeds out.

Here are a couple of pics of the issue

http://imageshack.us/photo/my-images/838/dsc01335lc.jpg/

http://imageshack.us/photo/my-images/822/dsc01332va.jpg/

Hopefully I will get the replacement soon
[HTC One X] DazNoonan:
I've had two White devices so far both from Vodafone. I must firstly say that Vodafone's CS has been really helpful whith this and really good about the exchanges. My 3rd device is on the way; which they were more than happy to sort for me. Breakdown below;

1st: I got last Tuesday, that was exchanged by a currier on Thursday. Reason: jumping/bumping screen

2nd: I got last Thursday that is being exchanged by currier this Thursday coming. Reason: Backlight flickering

3rd: Let's wait and see...
[HTC One X] JimmyEatFood:
I'm only an apprentice so I can't afford to pay £6+ for Special Delivery :D

Dial A Phone were meant to send a prepaid Special Delivery envelope. They didn't. Spoke to them earlier and they were very apologetic for not sending the correct envelope.

****ting mesen that my phones lost now though :(
[HTC One X] DaveDesire:
Really didn't want to return my phone as it was just about perfect apart from slight creaking/clicking from the top left of the screen, but it seems to have got noticeably worse over the week I've had it, so I didn't have much choice.

Waiting for my pre-paid envelope :(

Really? You're returning it for that..?
[HTC One X] coolaudio:
goodbye htc

Got 3rd hox today , screen flickering again. Decided to return and cancel my upgrade with 3.

1st grey HTC one DOA

2nd screen flickering and usual graphic anomalies.

3rd screen flicker, phone coming apart at screen on right , usual glitching

All batch HT23

I so wanted to like this device but HTC blew it. Too many bugs and real bad quality control.

Customer service tried to get me to switch to another handset , telling me the sg2 had better screen resolution , full 1080p , unbelievable! I tried to put them right but they were insistent. They must know something I don't .

Good luck everyone

Back to my trusty HTC desire

D
[HTC One X] nikzDHD:
Don't worry Jimmy I sent mine SD on same day as you as well no communication from them so far as well. Were as my return to Handtec was acknowledged by them sent on Monday as well for a refund.

My cousin's grey from Amazon is working fine no issues at all. Tested it all day today no issues with strobing but glitches now and then. Glitches is down to software 100% I think but the strobing might be HW.
[HTC One X] jlegrange:
I'm now on my fourth handset! The first one had horrific battery life. The second had flickering on the screen. Picked up my third this morning and there was a scratch and marks on the casing. So went to a Vodafone store again. Swapped the third one and got a fourth now which has a loose screen as the bottom left corner clicks when pressed. I do wish I checked the device more thoroughly in store but didn't have the time, Im either extremely unlucky which I doubt or the hox has poor build quality and even worse quality control.

I'm loosing my faith in HTC!!!

3 of my devices have been in batch 23 and the other was 24.
[HTC One X] Audioboxer:
The great thing for me this time around is NO!

I unlocked all the others and relocked them, but this time I left it alone :D I noticed the same gap on the phone right away so I didn't even bother using it.
[HTC One X] heavy16:
HTC guys are freaks!

This is clearly a manufacturing defect.

After, they are surprised to lose customers!

Jesus.....
[HTC One X] Goku80:
i am getting mine on friday.:D after 3 weeks of waiting i am finally getting to play with my baby and hopefully it will perfect. had the same issue as your self mate and rattling and basically the top of the phone popping out of the shell. they basically build the whole back from scratch..

new camera lense was told today they ordered(nothing wrong with it in the first place) but apparently they had to replace all the parts at the back as it is mandatory and for them to get to the root of the problem they needed to do so. i am not objecting to that. and you never know i might be running the latest updates to:D

and in a perfect world they might send it unlocked and unbranded and with s-off as well...here is to me dreaming:D

i know you been having troubles mate with yours as well. hopefully there is light at the end of the tunnel for you as well
[HTC One X] clyder:
I am waiting for mine for about 16 days now. And I requested to get a new device instead of repaired one since by the consumer law I am entitled to choose that. But I might have some problems with carrier and htc service here claiming that right since both of them are ignoring me.

I am so pissed from having to wait so much for getting a expensive device back after using it for little more then a month.
[HTC One X] Goku80:
You will have issues as I tried that and no luck. Your best bet is to wait. Keep calling them every day and see what happens. Try to get the number of the repair center mate.
[HTC One X] clyder:
I already talked few times with repair center. They are currently waiting for replacement part and they are blewing me off talking something about htc's policy regarding replacements and refering me back to carrier who's reply I am still waiting. I mailed them with quotes from consumer law and saying that I want either a replacement or a termination of my 2 year contract with them with me getting cache back that I already paid for the oneX.
[HTC One X] Goku80:
Damn. Well I do not know what to say but just hope they solve it for you. Should not take long. Would of thought you could of found more info from the repair guys. The carriers are useless.
[HTC One X] twe69:
On my 2nd week, have had a few calls from HTC apologising for the delay due to the bank holiday and out of stock replacement parts.

I sent my phone back for the screen flex issue and kicked up a fuss about the many software problems as being stuck on Three and their slow releases.... Did ask as compensation to have my phone unlocked but probably won't happen! Also said I find it difficult to want to purchase another HTC phone as I am having so many problems a full month after release with the software and obviously the hardware!
[HTC One X] clyder:
Everyone in Serbia are useless when it comes to respecting the rights of a consumer, after the consumer already paid for something. Last time I claimed warranty on a Nokia phone (few years ago) it took 4 returns to repair,and almost 3 months and some impact on my health from frustrating before I got a functional device.

Everyone involved except for a consumer are covered by some rule, law or ignoring the law and slow process of claiming rights as a consumer.
[HTC One X] nooomoto:
That sucks man. They have had my phone for a month now and haven't told me anything other than "it is in diagnostics"
[HTC One X] Goku80:
Damn you still waiting. One more day and my worries are over soon. Phone bk with me Friday.
[HTC One X] nooomoto:
LOL...so after 1 month of having my device, I finally get this message from HTC. They want money to diagnose my phone?

Repair Description

Repair of your device requires a $20 handling fee as it has been identified as an global device carrying an international service policy. Please refer to the warranty card received at time of purchase and repair terms and conditions for additional clarification.

Once payment is received, we will proceed with the diagnosis of the device for any non-warranty damage and will contact you in the event that any damage is found. Otherwise, your device will be repaired and shipped back to you once repair has completed.

What should I do?

EDIT: I called and asked for tier 2 service, was put on the phone with Raymond. I guess I made a very convincing argument as Raymond agreed to have HTC cover the $20 "fee". I asked him for his supervisor and informed her that since the beginning of all this and the many, many phone calls I have had with HTC customer service, Raymond is the only person that has left me feeling satisfied at the end of the call. EVERY other person I've talked to has bombarded me with "I don't know" and variations of such.

Should also note that I have asked to speak to a supervisor before, and I've been told there is no one else I can talk to. Interesting how they don't want to put you on with their bosses when you are pissed off and not satisfied, but when you want to give them a good commendation the boss is available within 1 minute. Ha!
[HTC One X] Goku80:
finally got my device back. and i have to say it was worth the wait. brand new back cover from the looks of it. screws are more tighten the letter said and whole new parts were replaced. whole body of the phone feels more tight and no gaps anymore. very happy and very happy to enjoy my phone the way it should be.

overall might of been 3 weeks but glad with the outcome.:)
[HTC One X] distortedloop:
i see you're in Miami. I'm assuming you sent yours to Houston, TX repair center? (please confirm that)

I've got an RMA for a bad HOX to send there, but haven't shipped it off yet because of the one month they quoted I'd be without my phone. Now you're saying they sat on the phone for a month before even starting to look at it! Damn HTC! They must really have a flood of crappily built phones hitting the repair center if they have one month queues on returned devices! ironic considering HTC fanbois always yell about how great the build quality of HTC phones are.

And kudos to you for standing up for your $20. I'd have probably just paid it, but one of the reasons I hadn't sent my phone in yet was I was afraid that since it was the international HOX they won't have the parts to fix it in a US repair center.
[HTC One X] Audioboxer:
That's awesome! I really hope my case get's sorted as well, still waiting to hear back from HTC.
[HTC One X] Goku80:
fingers crossed for you matey. i can really see the difference they have done to my phone. although i have a case over it now the difference is huge. more sturdier feels like a proper phone in hand and no gap. power button do not think they touch but hey not fussed about that. overall beautiful handset and finally i can enjoy it now..let me know how you get on
[HTC One X] distortedloop:
Thanks for the reply. Got a chuckle out of your HTC comments.

I'm on the same page with you. Not a big fan of HTC and especially with their build quality, despite the renown geeks usually give it. My experience with HTC devices has not been great:

Nexus One - terrible pink blur, never fixed by software, on all pictures taken with its camera, and a horrible overly saturated red that made fleshtones horrible in videos and pictures.

HTC Evo (Sprint) - Screen separated from body less than 2 weeks after owning it. This was a well documented issue with lots of people complaining of it. I returned the phone to Sprint and cancelled because of the build quality, and even more so because of the horrible 3G service and no WiMax in my part of town at the time.

HTC Thunderbolt - Not a bad device, actually, but still has its warts. Screen very susceptible to scratching, despite kid-glove treatment. Finish on the kickstand (that wonderful-why-doesn't-every-phone-have-one? kickstand) wore away pretty fast. Worst thing about Thunderbolt was it was supposedly a flagship phone, but it never got any real software love (ICS anyone) from HTC.

HTC One X - most gorgeous screen i've seen on any device; it actually turned me off of my multi-year love affair with Samsung SAMOLED+ screens. I have two of these. One a big lemon with bad GPS and overheating problems, but no other faults. The other one perfect.

The only bad Samsung I ever had was the original SGS had wonky GPS, but it was actually eventually fixed with software. Other than that, they've all been much more reliable and durable phones for me.
[HTC One X] nooomoto:
Yeah, my SGS1 AT&T had zero GPS ability, but I was willing to live with it as it was the only fault with the phone and Samsung straight up refused to acknowledge the issue. I eventually traded it in for an Inspire which was a decent phone.

I traded the Inspire for the SGS2 AT&T, which has zero flaws and is the phone I'm using right now, good thing I didn't sell it or I'd have had to shell out more money for another phone.

Maybe I'll give the new Nexus devices a whirl when they come out, as I'm sure they won't be HTC.
[HTC One X] clyder:
After several complains about not wanting to get a repaired device but a new one, calling them and the htc authorized repair service many times, threatening to end the 2 year contract, mentioning some legal stuff, etc......I just got mail from my carrier saying that the htc service authorized replacement of my device and that they will contact me soon regarding that.

I guess it pays out to be as annoying as possible and call them as much as you can :)

I am without android phone for about 25 days and I am hating every second of it.
[HTC One X] heavy16:
Hi,

I receive my 8th One x tomorrow.

I hope it's flawless because i start to loose my patience with HTC.
[HTC One X] barondebxl:
Your 8th??!!!!!???? Wow man that's crazy.... Thank God so far, mine is perfect.
[HTC One X] DallasGT01:
i returned mine because it kept saying loading like it was moving slow.. in which it was... i had horrible connection issues... and not on this one the headphone jack wont read my power beat... my old hox did... idk wtf the deal is...
[HTC One X] xl VipeR lx:
Mine has just gone in for repair cuz of the yellow spot!
[HTC One X] YorubaDey:
Wow! So much trouble with this phone, I had no idea.

I'm going to pick up my first in a few minutes, let's hope it works. I don't want the 4x or S3. LG software is always bad, and Samsung has ugly looking plastic phones. I hope HTC fixes the issues with One X and hand out working replacements.
[HTC One X] stuart0001:
You'll probably be ok.

Reports of faults on internet forums will skew the true failure rate as people are much more likely to post when they have an issue but remain silent if everything's ok.

Just make sure you give it a thorough check and consult the defects thread so you can return ASAP if you have to.
[HTC One X] YorubaDey:
Do you have a link to this thread?
[HTC One X] danlat1415:
Returning mine for repairing the faulty GPS positioning when WiFi/data antenna is turned on.

They're sending UPS to collect then return back to me, hopefully fixed.
[HTC One X] stuart0001:
http://xdaforums.com/showthread.php?p=26000212#post26000212
[HTC One X] YorubaDey:
Thanks! Seems like my device turned out just fine.
[HTC One X] heavy16:
Hi,

I received my 8th One X this morning.

I just saw it has a scratch under the glass bottom of the screen.

Oh god ... this is a joke!

This is my 8th!

I must go back i for the 8th time !

I can't believe that !
[HTC One X] xdn:
after giving up on HTC a few weeks ago after SIX One X's (all of them Taiwan made), I decided to go for the blue SGS3 but because of the delays in releasing it, i've given the One X a couple more chances... this time the models are made in China

7th HOX (SH24RW)... dead pixel in the middle of the screen

8th HOX (SH24RW)... FINALLY a device with a really good build, however GPS is dead

seems like HTC will force me to stick to my original plan and go for the blue SGS3 in a few days
[HTC One X] xl VipeR lx:
they collected mine yesterday , its currently in repair, god knows how long!
[HTC One X] narist:
I'm on my second HOX. The first one would shut off completely while in my pocket and a few hours before it would drain the battery at an alarming rate even when I wasn't using it. ( 60-15% in two hours and I never touched it once ). That happen to me after the second day I got it.

Last night my phone shut off again while in my pocket at around 1am. Went to sleep a little later with more than 50% battery and I woke up to a dead phone. When I looked at the usage it dropped from around 50% battery to 0% in a matter of minutes, if not instantly. Seriously considering returning this phone and getting the G3. Has anyone else seen ANYTHING like this?
[HTC One X] Laurentius26:
Hi,

Looking at your screenshot I see you use a lot of third party apps.

My advise, restore your phone to factory default, don't install apps for a few days for test and see if the battery improved.
[HTC One X] tadas_max:
I had this too. Thats the only issue i had with the hox, and still it wasnt battery fault. It is because of bad apps. After factory restore i choose more carefully what i install.
[HTC One X] hetalmp:
Just monitor your apps with badass battery monitor. I found that the phandroid app was my culprit. The settings developer menu confirmed it with the running process option. Uninstalled and all other apps behaving correctly.
[HTC One X] narist:
Hi,

How can you tell that I use a lot of third party apps? This is my second HOX and I have hardly downloaded any apps besides a few games. I have heard of rouge apps, but this looks like it drained 50% my battery in seconds.
[HTC One X] Laurentius26:
As I said, because I look at your screenshot, I see Juice Defender and some kind of alarm clock?

You can ignore my suggestion, I was only trying to help.
[HTC One X] Nos0x:
I've tried to like my One X but it just isn't taking :( Will be putting it on eBay this weekend.
[HTC One X] xl VipeR lx:
whats wrong with it?
[HTC One X] Nos0x:
Technically nothing I guess. The sound quality through headphones isn't as good as I'd hoped and the battery life isn't what I'd class as usable for a full day of usage but judging from everyone else on here those niggles of mine seem to be par for the course.
[HTC One X] Idavoll:
Sigh. Looks like I spoke too soon about my phone being good enough, today it started creaking and not just in the corner like before but all up the left and the screen started flexing - my guess that it's due to not being fitted and slowing lifting up. :(

I've emailed HTC and asked for an estimate fix time if I send it in.
[HTC One X] xl VipeR lx:
They told me its 5 to 7 working days
[HTC One X] Idavoll:
Fingers crossed. All I need them to do is fix the screen firmly, hopefully it won't go like others have said and they won't fiddle with anything else. Other than the screen it's a decent phone...

:'(
[HTC One X] danlat1415:
They told me the same thing.

mine goes back tomorrow - for faulty GPS and faulty wifi (gps worse than wifi).
[HTC One X] heavy16:
I receive my 9th One x tomorrow.

I hope it's flawless beacuse i'm tired about random quality build of htc.

It's supposed to be a high end phone?

Maybe I'm unlucky, but this is not acceptable!
[HTC One X] obsydian:
Vodafone replacement

Had my HOX about 16 days, had an issue with the volume down button from day 1, so called to get it replaced was given some bollocks about being out of the 14 day period, I escalated it stating in the UK we have 30 days statutory rights I want a new phone or to return it and cancel.

Anyway 10 minutes later got told a new phone was on its way.

Got th new phone, but no mention of what to do with the old one :D

I got this same crap when i went to return on iPhone about a year ago, it was a day after buying it as a gift (PAYG), I spent 45mins in the shop just stating the same point until I got a full refund.

They just try it on, but just keep pushing and escalating it.
[HTC One X] SamPersona:
Headphones Don't work with my HOX

Tentatively picked up my new HOX yesterday as an upgrade via Tmob. Was able to test the physical build quality of the phone in store, but as it held no charge was unable to turn it on to check it out.

Pleased to find that when I got home it charged (after 10mins of doing nothing), I was able to turn on and all seems fine. No creaks, wifi, GPS etc all work.

Tried listening to music before bed and discovered headphones don't register when plugged in and music/videos/media play sound through phone speaker. Tried 3 sets of phones, including, obviously the cheap phones that came bundled with the phone and no joy.

Will be calling Tmob shortly and requesting a replacement ASAP. What makes matters worse is that due to HOX using micro sim, and the old sim being deactivated when the new one was activated I can't easily go back to using no my old desire.
[HTC One X] saranyan:
Did anyone get their phone replaced for the rattling sound issue as mentioned here.

http://xdaforums.com/showthread.php?t=1713676

I am interested in knowing whether they are replacing the phone for this, As my service center claims that its not even an issue!

I swear that my old Nexus S never had any rattling sounds when shook.
[HTC One X] heavy16:
I received my 9th One x this morning.

Sh25 from china.

Huge creaks at right of the camera, dead pixel(black) in top right of screen and screen ripple.

oh god .... :mad::mad:
[HTC One X] bgodhania:
just update

i had call from htc on friday saying sorry and i told them i dont want my device repaired i want replacement they said ''we will see what we can do for you.'' today i got my device back from htc and they actually replace my device its look good and perfect. thanks htc.