[HTC One X] MarylandCookie:
Well ive had 2 failed repairs for screen corruption. The first time it was sent back in the EXACT same state of affairs it was sent in but with a flat battery! Seems like they just picked the handset up and put it to the side, battery ran out and sent it back!

The second time they replaced the board when the defect was the screen??? So issue was still there.

The third time i requested a replacement as i was "fuming" to say the least to which they stated that they will escalate it and get back to me. They didnt if your wondering lol.. i contacted them a week later only to be informed that a replacement had been approved "would i like to book it in??"

Anyway... its been a week and it's current status is showing in repair lol and heres my last chat dialogue:

Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to [B]HTC[/B].
[B]HTC[/B]: Hi [B]marylandcookie[/B], thank you for contacting HTC Support, I am looking in to your query now.
[B]HTC[/B]: Hello, a FRU swap has been approved for you I think and it is on hold for materials - we do not keep stiock of brand new boxed units. Let me check another system for you to see when it might be ready.
[B]HTC[/B]: Yes, a HTc One X in grey is awaiting parts to be built for you. I have no time scale for when the parts will arrive I'm afraid, but the system will show it as in repair as it is being built in the repair centre.
[B]marylandcookie[/B]: Materials? So i will be receiving a second hand repaired unit? Whats the point of that? My own handset is less than a month old, unused with a fault and is getting replaced with a repaired unit?
[B]marylandcookie[/B]: Very Dissapointing [B]HTC[/B], not your fault, i know but a shambles none the less.
[B]HTC[/B]: IT is getting replaced with a swap unit made of new parts. It will be thoroughly tested and new in every respect but will not be from a new box from a retailer as we manufacture the phones, we do not sell them.
[B]marylandcookie[/B]: Ok i see, my apologies.
[B]HTC[/B]: NO problem, I hope the new parts arrive soon for you.
[B]HTC[/B]: Is there anything else I can help you with today?
[B]marylandcookie[/B]: Is it not possible to send it in white instead if those parts are available?
[B]HTC[/B]: They ahve been ordered in grey, that cannot be cghanged now, I'm sorrry.
[B]marylandcookie[/B]: DO you have a timescale for the parts? A week, 2 weeks? a month?
[B]HTC[/B]: I am sorry I have no timescale for the parts .
[B]marylandcookie[/B]: Not even an approximation?
[B]HTC[/B]: I have not even an approximation, I do not know where they are coming from, they might have to be ordered from Taiwan to manufacture such a new model phone for you.
[B]marylandcookie[/B]: Ok thankyou HTC, you have been very helpfull. I will check back sometime next week.
[B]HTC[/B]: Thanks for chatting with me today, [B]marylandcookie[/B]. To end our conversation, please click End Session. You’ll be invited to take a short survey which I’d be grateful if you took a moment to complete. Enjoy the rest of your day!
Thank you for contacting us. To allow HTC to continue to improve our service can I ask that you complete a very short satisfaction survey by clicking here.

Fingers crossed it's built with improved parts... but i wont hold my breath!!