[HTC One X] Mcyates:
Just had a reply from HTC regarding my screen having a yellow spot and a dead pixel where the yellow spot it. I did tell them i've unlocked the bootloader and put on a custom rom. They said this!

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Thank you for your email regarding your HTC One X.

My name is Ine and I am a Technical Support Agent for the HTC Written Team.

I am sorry that your device is not in a perfect condition at this time. I would like to arrange for your phone to be repaired in our UK Repair Centre. However as you have unlocked the boot loader, this will not fall under the warranty. Please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.

During repair, we will install the latest software as part of the diagnosis and testing. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.

Do not send the SIM Card or any other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.

Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.

The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you and not repaired.

Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.

Your repair will take approximately 5 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.

UPS can collect your device from any address in the UK from Monday to Friday, 13:00 to 17:00 except weekends and public holidays.

Can you please reply to this email and give me the following information.

Full Name:

Address from where you would like the phone collected from:

(This will be the same address to return the device, unless you specify another one)

Telephone Number:

The IMEI and serial Number of the handset:

Your preferred date of collection (Please allow 48 hours notice):

If you would like to make the arrangement over the phone then please call our helpline on 08458900079 (within UK) or on +44 1279 206906 (outside UK) to arrange your booking.

I will be asking the repair centre to fix the following fault(s). Please correct me if I have misunderstood the issue or failed to list a fault.

- yellow spot on the screen

- dead pixel

I look forward to receiving the above information so that I may complete your repair booking.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Ine

HTC

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But surely hardware related issues such as the screen should still be covered surely?

The spot moves around when pressed on so its something to do with the stress on the screen on the bottom right hand corner!