yashsingh1/xdaforums huggingface dataset:
[HTC One X] TobiS87:
9 devices? Really. I would not be that patient with HTC. I will get my 4th HOX on Thursday. If this is a faulty device I have to say bye bye to HTC and wait for the next nexus for example...! I like the HOX. It's a great phone.. but the quality control is really a mess.
[HTC One X] rjvrijn:
Hi, can you order about 10% one x's that htc has in stock? I think that will cleanup al the bads and save others from the same horror you expirence. ;-)

Seriously, you must have someone above that really don't like you. I'v a ht24 hox with really no problems from day one. Hope your tenth hox wil be of the same quality as mine.
[HTC One X] andreasy:
Im currently in rush so ill do my reading tomorrow. In the meantime some helpfull feedback is really apreciated. Has anyone returned the phone to simplyelectronics.net within the 30 days period during which they offer moneyback guarantee? Did thei honor their promise for this? Anyone returned even unlocked phone and was accepted?

Im returning mine due to gps problem but i dont want repair as i have seen so many cases where it doesnt gets fixed. I cant afford receiving 10 phones before i get one good.
[HTC One X] heavy16:
Yes, you are right man.

I love the One x, an amazing phone, but the quality control is a joke !
[HTC One X] Idavoll:
Booked mine in for tomorrow, I've been told that the average time is 5 days excluding delivery.

I'm going to miss this phone whilst it's gone but fingers crossed for a speedy return.

Back to my HTC wildfire...sob...
[HTC One X] Genkville:
On my 3rd HTC one x now (UK - phones4you)

First one - left screen popped out of shell :eek:

Secound one - yellow dots on screen :rolleyes:

Third one - to be tested as i've just got it :D

If my third if faulty, i don't think i'll ask for a new one, i'll send it to HTC for repair :D:D:cool:
[HTC One X] catachresistant:
Um, don't the yellow dots naturally go away after awhile?

That was the case with the iPhone4/4S.
[HTC One X] Audioboxer:
If ANYONE is sending their phone to HTC UK repair I urge you to pack the device with someone in your presence (for visual and verbal confirmation of your act), and also to take photos or even a video of you packing the device. Take photos of the problem you have with the phone if you can as well.

I wouldn't trust HTC's UK repair centre Regenersis with my phone ever again after this - http://xdaforums.com/showthread.php?t=1695590&page=4
[HTC One X] heavy16:
crazy story man !
[HTC One X] nooomoto:
Dont hold your breath bro. I'm going on a month and a half.
[HTC One X] Goku80:
been through what you guys have and it was not nice. the only thing i would advice is keep calling every two days to get updates on the phone. mine was suppose to be a five day job as well and it took three to four weeks...so keep pestering them to speed things up
[HTC One X] MFoged:
I just got a white One X back today after being send to HTC due to;

1. Dead pixels

2. GPS issue

3. Overheating

4. Heavy bleeding

5. Screen flickering

6. Constant software crash regardless of hard reset

7. Issues with the speaker on the back

What HTC told me was that they could not see any of the issues and put the blame on Apex Launcher Pro for causing these issues.

I actually started laughing when I read that. Luckily I work at a the place (Elgiganten where I sell phones and GPS) where I bought the phone and got to replace it anyway. So I went to the stock to get a new One X. The newest we had was a HT24 so obviously I tried to open it and check it for physical errors. On the right side there was red colour (ink or something - non removeable) and the left side there was blue dots on the phone. So I tried the next one a HT23 which had some black spots under the screen. Tried another HT23 which also had the red and blue colours on the phone. And finally I tried yet another HT23 which physically looks perfect and no dead pixels.

The next couple of days I am going to be testing the phone for issues and hopefully I have a fully working One X.

But I am actually not comfortable selling HTC One X now. 3 out of 5 products I checked had physical defects. And I lost a lot of respect to HTC for that answer to my issues. If I did not work at the place I bought the phone I would have had to go home with a defect phone.
[HTC One X] leoni1980:
I got mine back yesterday after 15 days. It had a stuck pixel and a faulty GPS unit. It came back from Regenesis with a stuck pixel elsewhere (albeit a less noticeable one) and the front camera lens cover appears to be missing.

I will be less than impressed if I'm not offered a collect and exchange now I've escalated the situation to management. I had a dire experience with my Sensation and was hoping HTC quality control had improved.
[HTC One X] Audioboxer:
Regenersis aren't doing themselves any favours at all.
[HTC One X] leoni1980:
Can anyone confirm that there is supposed to be a clear protector flush with the housing on the One X? If so mine was BUILT without one as I have moaned on Twitter about what a shoddy design it is, allowing dust into the hole as it did. You might have expected the repair specialist to have noticed this and put one in for me, being as they take these things apart every day....but no.

I now have to wait till Monday at the earliest for a response from HTC. Does anyone have any idea what powers the escalation team have? I have a feeling I'm just going to end up without a phone for another two weeks. Life really would have been much simpler if this had been an iPhone :P

I really like the handset but it cheapens the experience when you know It's going to have to go back for yet another repair and you can't just settle back and enjoy you £500 device .

I'm now thoroughly put off HTC. Lovely phone; terrible quality control and repair service.
[HTC One X] heavy16:
Hi,

I received my 10th one X today (my day of birth) and same **** !

Sh25 from china like the 9th.

Same Creak at the right of the camera as the 9th & dust under screen.

This is a joke i guess !!! :mad::mad::mad:

i can't believe this **** !!
[HTC One X] rjvrijn:
Any pics? I'll think there is someone overthere whom will laugh his longs out and keeps returning doa's to you.
[HTC One X] Idavoll:
... :(

I contacted HTC today for an update, they said it's on hold pending a request for parts. I've replied asking them to state which parts are on order as my issue doesn't require parts - the screen wasn't correctly sealed, they just needed to reseal it.

Originally I was on target to getting it back before my business trip on Monday, now it looks like I'll be taking my little Wildfire... :(
[HTC One X] nooomoto:
Ha...interesting. I just contacted them today. I noticed the "received" date under the repair section of my status has been changed three times, most recently to 6/29. So I call to see what's up and spoke to Rocky in tier 2. He told me that they are waiting for parts shipped from Taiwan. Without me prompting him he said he was going to forward my case to corporate with a request for a replacement as we are closing in on 2 months since my phone arrived at HTC.

I was sure to stress that if they do replace it, I absolutely do not want the US version of the phone and that it must be the international tegra 3 version. He said I should hear something on Monday.
[HTC One X] clyder:
Yesterday I discovered that the new device I got as a replacement for the old one with malfunctioned touchscreen is defective too.

It is not really a problem because it is not visible 99% of time I am using the phone, but it is still annoying.

There is a yellow spot in the bottom left corner that is only visible when behind it is a solid white background, and it is almost invisible at that time untill phone gets warmer after use.

I dont wanna wait for another month to get that sorted out so I will postpone claiming warrenty on that.

omg, I miss my HD2 so much.
[HTC One X] xdn:
a few days ago i got a replacement htc one x and it's a HT23WW device. I expected a HT/SH25 so this came as a big surprise. The device seems fine so far though, with the exception of some backlight flickering when using wifi/mobile networks which i'm not sure if it's software or hardware related.

is it normal to get a HT23WW at the end of june? this is from the same store that gave me a HT24 device a few weeks back. Could it be a repaired and resold device?
[HTC One X] nooomoto:
Yeah I'm guessing it's either old stock or refurbished.
[HTC One X] Robert542:
I had the same yellow spot on my Evo Lte and it went away after a couple of weeks. Some members were stating that the yellowing is glue that isn't completely dry yet.

Sent from my Evo Lte
[HTC One X] Zulake:
Got my phone back. New SN: MB221W

CID is: HTC_E11 and it's locked with SHIP S-ON.

Anyone ever seen this SN before?
[HTC One X] DeniCevap:
Sent my phone in at 1th July.

Sent it in because of 3G/H & WiFi connection failure, basically it would connect and then stop working after a couple of seconds, the only way to make it work is either turning off mobile data/WiFi or reboot the device.

My worst fears is that the garbage service centre it got send to, will not acknowledge the faults and try to cheat me like they tried before with a different phone ( they really suck at their job ).

Hopefully I'll get a new phone that'll work!

EDIT: Got an update on 6th July - THE PROBLEM COULD NOT BE RECREATED, THE PHONE WAS USING A 3G CONNECTION A LONG TIME WHILE IDLE - I am going to obliviously send it back when I get it, if it is the same and trust me LORD I hate Anovo Nordic AB. Like I said before those bastards did the exact same with the Samsung Ace - and now the same thing happens...
[HTC One X] TotalManiac:
Hey guys,

I just joined the One X club and I hate to say I had to turn it back. After 15 minutes I called the company where I got the phone from, to tell them there was a scratch on the camera lens.

Luckily I called within 48 hours of arrival of the phone, so I could send it back and they will send a new one. Hopefully I will have a new one on Saturday.

So yeah, bad start for me and I'm not happy at all because it came damaged out of the factory.
[HTC One X] nooomoto:
So I called again today after expecting a reply on Monday and hearing nothing, only to get more "I don't know", "I don't have that information" etc etc. I just went ahead and filed a complaint with the BBB in Houston, Texas which is where the facility is that I shipped my phone to. I included a detailed synopsis of my situation. I'm not sure what if anything this will accomplish, but I don't really know what to do any more.

Update: BBB in Texas sent my case over to BBB Washington which is where HTC America, Inc. is. Hopefully this shortcut to corporate will result in a resolution.
[HTC One X] nooomoto:
I got an email today from HTC:

Dear Eric ,

I am emailing you to make sure you contact HTC with regards to your repair. We unfortunately will not be able to repair your device due to an issue with trying to get the replacement parts to fix your device. Can you please call us at 1-888-617-1113 open 6am to 1am eastern 7 days a week we then can discuss your options. The quicker you contact us the quicker we can get this resolved for you. Please ask to speak with escalations.

Sincerely,

Randy

HTC

So I call in to find out whats going on. Isiah in tier 2 escalations informs me that they cannot import the motherboards to repair the waiting Tegra 3 devices because of an Apple injunction on the parts (motherboards), so HTC cannot repair them at all. He offered two solutions, which aren't really solutions at all.

1) HTC will ship a brand new AT&T HTC One X to my house

or

2) HTC will return my broken phone to me (after more than two months of waiting!)

I opted for the new AT&T HTC One X, which I will promptly sell, and then use the funds to purchase another Tegra 3 HOX...which will be last HTC device I buy or recommend anyone to buy.

I also noticed that I had about a 10 minute wait time when calling in. I've NEVER had to wait to speak to anyone at HTC warranty service. They must be getting swamped with calls after sending out that email today.
[HTC One X] Idavoll:
So I got my phone back last Wednesday (4th July) after them saying it would be with me on the Monday (2nd July), Opened the box, stroked it and swore to never leave it...then touched the screen. It wasn't just screen flex, the pixels turned black under my finger and I wasn't even pressing hard, no more harder than a swipe. This issue happened both sides of the screen. So I called HTC, got a foreign call centre, complained to her and she asked whether I tried hard rebooting. Yes, apparently a software reset fixes a dodgy screen. After asking to speak to someone else I got a guy who eventually passed me onto his manager and long story short...off it went to HTC again.

This time it went with a letter of complaint to HTC. I'm also going to raise this with trading standards because it's appalling service. Apparently their "testing" is to plug it into a computer. As I pointed out, how will that test for screen issues like the yellow tint people have complained about, yellow spots, dead pixels or in my case, major screen flex.

Someone from HTC complaints department said my phone should be with me next week, if it comes back with yet another fault I'm going to turn green and smash things.
[HTC One X] BarryH_GEG:
This makes sense but not for the reasons given. The U.S. One X's have the "app picker" disabled; users have to pre-set an event in settings for a single action to occur when clicking on a link in an app. Those sold outside the U.S. present a list of apps to choose from each time you click on a link just as every other Android device. Making sure the U.S. versions didn't have this feature enabled therefore violating Apple's patent is what held them up at customs. HTC U.S. restoring that feature, even on an international device, would be in violation of the patent. So if they had to replace the motherboard they couldn't load the international s/w on it and they have no alternative ROM with the feature disabled that runs on Teg3.

So basically, we in the U.S. with international devices are now screwed if any repair requires re-loading the s/w. More than likely HTC U.S. will no longer repair international phones and either send them abroad or have us do it ourselves. Swell. :rolleyes:

---------- Post added at 02:07 PM ---------- Previous post was at 01:54 PM ----------

You definitely shouldn't buy a Samsung international phone either. They won't repair an international device in the U.S. either under warranty or if you're willing to pay for it. It needs to be shipped back at the owner’s expense to its country of intended sale. There are benefits of importing an international device in to the U.S. and there are downsides. Warranty support is a big downside and one people often overlook.
[HTC One X] nooomoto:
****ing Apple and their patent war.
[HTC One X] Idavoll:
I got my HTC back *party popper* but the screen still not only ripples on the side but the top left isn't fitted correctly (feels springy if pressed, will likely pop out like the bottom left did originally).

Called HTC and got through to a chap who claimed to understand my grief, said he'll push for a doorstop swap as it's been a month of a faulty phone requiring a repair. :/

Why oh why oh why can't they get it right?!
[HTC One X] nooomoto:
Well my One XL shipped from HTC America on Friday and will be here Monday. I decided I'm going to keep it. The reason being is that I fear if I buy another One X, it will also have something wrong with it and then I'll be stuck as HTC cannot import motherboards to the US in order to repair the phones for the time being. I don't feel like going through this whole debacle again with HTC warranty service from another country. I only had the phone for two weeks, but it was a great two weeks.

So long and thanks for all the shoes!

I also thought I was done being an early adopter...but then I pre-ordered a Nexus 7 tablet from the Play Store...damn you technology, damn you and your alluring ways.
[HTC One X] Idavoll:
Over one week since I was told HTC would aim to get me a doorstep swap, so far nothing.

As I've already raised a complaint with HTC for their poor service, it's off to trading standards I go.
[HTC One X] date0:
Yellow Spot

I have been using mine for a week now and I still have two small yellow spots on the bottom part of the screen... Can this be considered a defect?
[HTC One X] wargasm009:
This thread scares me....I was planning on buying a One X but thinking seriously about it....
[HTC One X] Nos0x:
If you still have them now I'd be starting to get worried. Heat seems to be the thing to shift them so try getting your phone warm with some gaming.
[HTC One X] ghori1989:
I purchased my phone from amazon uk on the day that it was launched. I had no defect problems until last week(HT23Y Made in Taiwan). I turned the phone on once it was charged (i always turn my phone off to charge it at night) and noticed two yellow dots one on the top right and one on the bottom right of the screen during the white htc start screen. The dots have not got bigger or reduced.

Should i return it to amazon for a replacement handset and risk getting a one x with other problems or should i sent it to htc to get the screen fixed?
[HTC One X] lawrence750:
your contract is with the retailer (amazon), return to them and let them deal with it. they might not offer a replacement this long after purchase anyways
[HTC One X] sabret00the:
Returned mine on September 5th via T-Mobile, I'm awaiting a repair or replacement still.

Screen shows "analog TV like" flicker

Some games and apps are laggy

Heat issues around camera area

Slow/Weak and other WiFi issues

Yellow defect in bottom corner of phone screen

Mobile data disconnects

Phone signal gets choppy when sitting down and left alone.
[HTC One X] lawrence750:
what version fw were you running?
[HTC One X] sabret00the:
The 2.17 was out, but as mine was branded, I had the previous update. I can't recall the version but it was running Android 4.0.3
[HTC One X] lawrence750:
ok - some, not all of your issues i suspect were software related. particularly the flicker etc. hopefully when you get it back it'll be working nicely. make sure once its fixed get it updated and if flicker is there when you get it back, the new fw should sort this out.
[HTC One X] grant190492:
WiFi Issue

Hi Guys,

After four months on ownership my HTC One X is having to be returned due to the WiFi Issue. I read up that HTC confirmed this as a hardware fault back in June 2012... the month after I got mine lol. So it sounds like this is the issue. The screen is perfect, never drops out from 3G connection or that. Due to Orange (my network provider) having a six month replacement on the phone they are picking the phone up tomorrow and giving me a new one, fantastic service I must say.

I did read a few posts in here about the batch numbers, now am not too much of an Android geek, but I do know what Root is and .apk files blah blah blah... Assuming this batch number is the device serial number mine is the HT23 batch...

Anyways am still a noob on this forum :) I will start to post more but lol
[HTC One X] lawrence750:
the 6 month replacement sounds good, first i've heard of it!

glad its being sorted out for you. hopefully the next one will have the wifi fix and that will be that!

i got mine fixed a few weeks ago, and the wifi is great, got connected to my wifi about 100-200metres away from my house!
[HTC One X] sabret00the:
I'm really hoping so. I haven't get my eye too firmly on the firmware situation, but last I checked, both T-Mobile and Orange were stalling, I guess we'll see. Fingers crossed.
[HTC One X] slef2003:
Good experience

UK

Batch HT23

Phone started losing wifi connections coupled with random freezes and reboots and power problems in that the phone would discharege extremely quickly.

Following call to HTC support in UK received RMA details, printed of delivery forms, packed up the phone and dropped of with UPS on a Friday afternoon, phone arrived at regeneris on Monday, no movement or update on system then phone returned following Friday.

No note in to say what was done or any email to say it was being returned!

Phone call to HTC support to find out what had been done and was informed that the Motherboard and battery had been replaced.

On a power front the phone is much better at keeping a charge and I have to report taht apart from the non existent contact Regeneris at Huntingdon seem to have done a good job and I am happy with turnaround time and the repair.....well done HTC.
[HTC One X] lawrence750:
Those are the people who didn't repair mine twice, I'm really really happy to hear that they're sorting it out.
[HTC One X] ghori1989:
Amazon uk dont have any in stock so i have to get a refund and pruchase form another retailer.
[HTC One X] lawrence750:
This could make it easier for you, try to inspect the phone first, hamdir wrote up a great guide for everything to check when buying the phone. Most shops would normally be fine with you checking it first. Particularly if you explain situation first
[HTC One X] ghori1989:
I will check the guide out.

Thanks
[HTC One X] Michealtbh:
My One X has developed a dead spot on the digitiser. I bought it used so obviously don't have any proof of purchase.

Does anyone know if HTC will honour a warranty without proof of purchase?
[HTC One X] uqadwe:
I don't think so. In my encounters with HTC or it's partners they've always requested the proof of purchase before any serios action.

Try to talk with the seller, he might help you.
[HTC One X] Michealtbh:
Thought so. It was a local classified site and I no longer have the sellers number.

Looks like I'll just have to pay to have it fixed or sell it :(
[HTC One X] ste1164:
They have never asked for proof of purchase from me. I have had loads of second hand HTC devices bought 2nd hand and sent them away.
[HTC One X] ghori1989:
I got my new one x today. Its a HT24W. So far i cant see or feel any defects. It did take about 6 hours to charge before i turned it on. The big question now is, do i wait for the offical jelly bean or should i go and piss most of my warrenty away by using htc dev :confused:
[HTC One X] sabret00the:
If you're a custom ROM type of person, you'll end up there anyway and it's just a matter of how long will you be delayed. I'd say try out Sense until you can't take it any more.
[HTC One X] skr_xd:
HTC distributor in UAE, SIT distribution is the worst in customer care for HTC and spoiling their name here. I have sent my device for screen creaking and power button lost its click and stuck problems. They sent me back after 4 days just reflashing the ROM without doing ANYTHING else.

Planning to go to them in person next week. Let me see what they answer me.
[HTC One X] ghori1989:
You got that right. Im trying out viper at the mo.
[HTC One X] Michealtbh:
HTC have agreed to fix it despite having no proof of purchase.

Now on to my next problem: the bootloader is unlocked. Since it's clearly a hardware issue does anyone think I'll have any problems?
[HTC One X] Baz Scotland:
Just received my o2 one x back from HTC after the third repair, this time they've replaced it with a new unbranded handset :D cid HTC__001 :D happy days.
[HTC One X] Michealtbh:
Mine ships tomorrow, hope everything goes smoothly. The dead spot on my screen isn't there constantly, knowing my luck it won't show up at all!
[HTC One X] huwwatkins:
Sent mine off for creaking when you press to top right hand side of the screen below the camera and rainbow effect when pushing screen.

I hope they don't claim its not covered under warranty!
[HTC One X] Michealtbh:
Just to update, I got my HOX back with a new digitizer/LCD and the dead spot is of course gone. No problems with warranty due to relocked bootloader at all. However it came back with the wifi fault which I didn't previously have. They have offered to repair it but I'm either going to live with it or fix it myself as I don't want to be without my phone for another week.

Overall I'm very happy with HTC's customer service.
[HTC One X] ste1164:
I had some dust under the screen. I got my phone back really quickly and they also fixed the ripple problem I had :D amazing customer service.