yashsingh1/xdaforums huggingface dataset:
[HTC One X] Idavoll:
The saga with Three may finally be over for me.

They emailed me to say that normally they would just repair the issue but as I have been telling them about issues with it for a while I can contact them for a replacement instead; and it will be a drop and swap.

Need to see if they will deliver to my local 3 store though as I want to inspect the device before accepting it for obvious reasons!!
[HTC One X] totes187:
I'm guessing the factory our phones came from wasn't staffed by pants gnomes. I haven't tested the battery life, but on my old ht23 I managed to get pretty amazing results.

One issue I'm facing again though is a missing 1gb from my SD card. I booted this new one up, checked the settings, and it'd already lost a gig. Anyone else seeing this?
[HTC One X] 3473:
Got my second One X today, also a HT23 (Amazon UK)

The screen ripple effect is a lot less on this one - I have to press really hard for it to appear, although interestingly it happens on the right side with this one, and on the left with my original one

There don't seem to be any other problems (yet), so I think I'll keep it
[HTC One X] holygeesus:
Yup I'm missing 1gb too
[HTC One X] hetalmp:
This has been fixed with the latest update 1.29.401.11
[HTC One X] holygeesus:
Not here it hasn't
[HTC One X] Audioboxer:
On the receipt of repair they tell you if your handset serial changes, mine was the same so the handset has to be the same.

Earlier on I had just had my first hands on with the handset after removing all the stickers it has on it, so it was a quick look before heading out for dinner tonight without the phone as I didn't have time to charge/sort it. I think it might be actual BS what is on the repair list, under better lighting the gap on the side of my phone is the same as the same bits of dust are still in it.

HTC telling a bit of a lie it seems. Will be on to them again tomorrow, it's one thing to be honest and say the gap doesn't deem a repair in their eyes, than to stay they've done all this work and nothing has changed.

The gap is annoying as lots of dust and dirt collect in the seal down the left of the phone which can't be removed or wiped away as they're in the seal itself within the LCD ridge and the body ridge.
[HTC One X] Goku80:
get on the phone to them mate..does not sound right to me from what you are saying to me. let me know how you get on
[HTC One X] Audioboxer:
Will do! HTC had my phone since the 3rd of this month and I only got it back yesterday, so I'm really hoping a stern tone with them tomorrow can assure a quick turnaround.

It seems they've just taken it in and flashed the RUU for 3 on it and sent it back out (why that took weeks I don't know). Wouldn't surprise me as a fellow XDA member was told that their repair was simply going to consist of a reflash of the rom. I remember he/she said that was unacceptable and the repair was apparently escalated, not sure what the exact problem was again, IIRC possibly screen flickering or screen flex.

I will tell the truth and say in order to see the gap in the ridge on this phone you do need to look at the left side of the phone with some intent, but as dust/dirt collects it becomes more visible. The major issue is whatever collects in it can't be cleaned out with fingers or a cloth as the gap acts as a sort of shallow ridge between the LCD and the outer seal which fingers are far too large to get to.

It's just shoddy build quality, as much as it pains me to say, my friends iphone 4s' are all pretty much identical with no gaps/creaks/screen flex or other crap these One X's are plagued with. Some of us like myself may be looking for problems now with the One X history, but the right side of my phone is air tight and the left isn't, that is simply a build defect as little as it may be to some it doesn't exist on other similarly priced phones.

If we don't speak up and hound HTC all they'll take from this is it's "okay" if the next flagship HTC is a little cheap on the build quality. So I can see why some people say shutup and enjoy the phone if it's 'working', I truly can, some of this topic may seem like whining in their eyes. These phones however ARE flagship and do cost a lot of money. HTC aren't going to lose major money spending a bit more per handset to make sure the phones are of a AAA build quality, they'll only lose reputation not making that the case as people remember the launch of the One X.

Playing the lottery exchange game and getting defects again is one thing, but the actual HTC repair centre not banging out pristine phones when they'll clearly know of reported issues is another thing. The repair centre has the chance to make things right with dodgy phones slipping by factory Q&A, especially when people like us tell HTC what is wrong with our individual handsets for the repair teams to fix. Without a spoon to feed them they couldn't be handed the issues any clearer when a handset is sent back in.
[HTC One X] nooomoto:
Update to my situation. 14 days with no word from HTC, so I call them up and find out they have absolutely no idea what happened to my phone after it was signed for from UPS at their loading dock in Texas. Great! Was escalated to tier 2 service and am supposed to hear from them in 24-48 hrs.
[HTC One X] hamdir:
bit so many devices have gaps

yet my current flawless hox is air tight on all sides

still its not a disaster as long as the screen is properly laminated no dust will get in
[HTC One X] heavy16:
i just received my 6th One X now.

This is HT23TW ( the previous one was a HT24TW).

This is the worst of all those I had :mad::mad:

Screen flickering, creaking below the camera, dust under screen and dead pixel.

Oh God ... I should have kept the old one.

Jesus!

:mad:
[HTC One X] Audioboxer:
This happened to me as well, one of the reasons it took over 20 days to get my phone back. It was put down to a serial number error on their end.

Your last sentence is true, but I spoke to HTC solely about the gap in my phone and that's what it was sent to repair to fix and it wasn't.

edit: The phone is getting picked up on Monday again to go back to HTC. I was hoping after all the drama that's gone on for me they would do a doorstop swap to avoid me having yet more down time, but unfortunately not. However I have been advised a supervisor is overseeing this repair. The CS support has always been very good for me, it's just the shoddy One X build quality we haven't escaped, even at HTC repair.
[HTC One X] Idavoll:
Well after calling Three last night for a lengthy phone call to get a replacement (during which they told me that if the replacement was also faulty that they would not replace it...), I got passed pillar to post as they arranged when I could get a new HTC. Then they asked to call me back later....that was at 7pm last night....they didn't call back.

I am never going to buy from Three again. No matter how cheap it is or how much cashback I would get. Their customer service is the worst.
[HTC One X] Nitin985:
Chitter chatter are complete wankers

First didn't give me a replacement because of screen flex saying its the same with all there one x

2nd when they sent my phone back, it came back with a scratch on it

Next that say they they will replace the phone so I sent it back and next thing you know they send back the same phone just repackaged in a new box

This has been a ****ing joke. Next time I buy a phone I'm going to buy it from somewhere that has good customer service
[HTC One X] Audioboxer:
On a sunny day like this is pretty shocking the gap on my phone was ignored, when looking at the screen all you can see is a white line of dust and dirt down the left hand side. None of it can be wiped away with a finger or cloth because it's in a 'ridge'.

I was double assured it would be sorted this time. I'm even putting a post it note on the phone with an arrow pointing to where the gap starts :rolleyes: :p
[HTC One X] heavy16:
Hi guys,

I guess the HT23 batch is really catastrophic.

I had one ht24 and it was better built than HT23 others.

But i have send back also the HT24 because dust under screen.(bad luck i think)

I had 5 different HT23 One X and all had the same problems : screen ripple and creaking under camera !

That's what I noticed with my six One X.

i will buy another One X and I expect this is a ht24 batch.
[HTC One X] Goku80:
gone a week since i took my phone in for repairs..Called them today to find out an update regarding the handset and see what the latest status is. As per usual the great"cough" customer service from 3 gave me the usual BS. Still being repaired and will take another 10 days to be fixed and returned..What are they doing to my phone? They building it from scratch and creating an Autobot or something?:p freaking hell i just want an update if it can be fixed or not...Has anyone else waited like weeks for their phone to come back from repairs and what happened?
[HTC One X] Audioboxer:
Is this from HTC?

They took 20 days on my last "repair" (phone came back with same gap). They chalked it up to a serial number issue.

I also noticed last night whilst packing up my phone for collection today there is a spec of dirt trapped under the screen at the top right. Wrote that on the sheet as well. So if they try to ignore the gap again, they cannot ignore the dirt under the screen.

3rd time it's going to HTC....
[HTC One X] Goku80:
no this is with 3 my network provider. :( i am hoping i do not have the same issues that most people on here faced. cause being with their loan phone is really getting me down.:mad: to slow and just plain crap. i miss my speedy phone...

Hope you do not have to wait that long for your phone again mate
[HTC One X] xchasa:
Returned a pretty much perfect ht24 but had issues with data and WiFi only. Got a new ht25. So perfect now touch wood.

No mentioned defects. 1st phone I unboxed too so I guess QC is better now.
[HTC One X] -juanito-:
my friend have One X and after 5 days or more purchased it then i compare it to my friend device

white color in the screen was in my friend device is better

WideAngle in my device better

my One X camera is better !!

he go to replace it and he got a new one then wr compared it to my One X

white color in the screen in my device is better

WideAngle in my friend device is better

my friend device camera is better

!!!!!

sorry for my english
[HTC One X] Idavoll:
Putting on a custom Rom will void the warranty. Should have not told them and just put the stock rom back on before sending it to them... :S
[HTC One X] Nos0x:
I thought UK consumer law overruled HTCs attempts at refusing to honour the warranty?
[HTC One X] Mcyates:
So we should be. I'll be writing a letter to them about this. I'll let you know how I got on.
[HTC One X] BenPope:
Technically not. A warranty is optional. But the retailer (or credit company if purchased on credit) is responsible for providing a product fit for purpose and free from defects, for a reasonable amount of time after purchase. The wording is wooly at best. Essentially it equates to a replacement if a hardware defect is found in the first 2-4 weeks, afterwards a repair, up to a period of usually 1 year for consumer electronics, although that is debateable. I heard that after 6months, the onus changes from the retailer proving the defect was caused by mistreatment to the user proving it wasn't. Most of this law is about what a "reasonable person" would expect, no specifics. IANAL.
[HTC One X] jonshipman:
And IIRC the disclaimer for HTCDev says it MAY void the warranty not that it definitely would. As far as I know your can't add these yellow spots and dead pixels via software mods (ok, you CAN but they'd go away if you reflashed it).
[HTC One X] BenPope:
Part of the problem is that they will repair a defect screen, but in order to ship it back with warranty, they charge you for a new mainboard, which is not cheap.
[HTC One X] distortedloop:
Just got a repair ticket for my One X for its horrible GPS (can't hold a solid position fix).

They said it will take 3-4 weeks to repair. Absolutely deplorable. $600 for a device that doesn't work right, then a month out of use hoping they actually read the problem ticket and fix the problem?

Seriously, I think this will be the last HTC product I will ever buy. Too many problems for too many people, and obviously the repair centers are overwhelmed.	The guy helping me said that most people, when told it would take so long to get the phone back, decided just to live with the defect they had. Incredible.

Edit: this is for repair service in the US. I'm too shop it off to Houston, TX.
[HTC One X] gonzo99:
Was it direct from T-mobile or via a third party?

I'm getting my 4th phone tomorrow (direct replacement on the doorstep) because of the yellow spots.

The first was yellow spots too, the second was awful GPS. My 3rd was looking good until about a week in, when any time playing a game and getting the thing hot causes very noticeable yellow spots at the bottom of the screen.

I've actually found T-mobile very helpful each time and there has been no problem at all with arranging an exchange. I got the phone direct through the website on an upgrade so they are the 'retailer' in terms of UK law and they are the ones who are liable if there are faults, rather than HTC.

The last time the guy I spoke to was clear that they would keep replacing it until I got one that actually worked as advertised. So thumbs up to T-Mobile and thumbs down to HTC!

The first one was rooted and had ARHD on, though I reloaded a clockworkmod backup before returning it. But since they get a courier to exchange on the doorstep I don't think that's a concern. The guy told me that they just send them all back to HTC (and he suggested there were quite a few)

There was a good post earlier on in this thread I think with a reply from the UK Consumer Council (or whatever they are called) which confirmed this.

Given the number that are being returned, its clearly obvious that the yellow spots are nothing to do with rooting, unlocking the bootloader, or anything else (I guess overclocking it might cause the problem but not aware any one can yet on an S-On device anyway).

Its clearly some problem with the screen lamination process and therefore a fault, not a 'feature'.

The problem is that by using HTC's repair centre you would be agreeing to their terms and conditions and their charges, however unreasonable they may be. If you go back to the retailer they will be legally bound to provide you with a phone 'fit for purpose' or a refund and if they refused a threat to take them to the small claims court would certainly succeed (assuming you haven't done anything silly with the phone like open it, etc.

It's unfortunate that HTC seem to have rather rushed the device out, presumably to compete with the S3 and may be undermining their previous reputation for good build quality.

I must admit that have refrained from rooting the phone until I am sure that everything is working because of HTC's seemingly harsh approach to warranty issues. In my opinion they would do better to reach out to the 'geeks' on places like here and help them in every way they can - as the people on here are the ones who are much more likely to be vocal about good or bad experiences and influence their friends.

Because of the way T-Mobile have reacted to my problems I am happy to wait on a perfect model and much more likely to stick with them long term. No amount of PR money can buy that sort of brand loyalty.

I have wondered a few times whether I should have waited and gone for the S3, but now they seem to be having build quality issues too, and to be honest I hate the look of some of the software, so I think its worth perservering. There do seem to be perfect examples out there!
[HTC One X] distortedloop:
Agreed about brand loyalty being impacted by these sort of things. Take note at what I said about my feelings towards HTC over all these issues.

If software is the main concern over the Samsung, bear in mind that Sammies are notoriously easy to unlock, root, and apply custom ROMs to. Unless they've made a major change with the S3, I think custom stuff dumping any of that questionable software will be out right quick. Samsung also seems more receptive to working with the Dev community.

HTC still playing games with us with their screwy half assed bootloader unlock.
[HTC One X] gonzo99:
Yep, and its T-mobile that I'm happy with, not HTC.

At the moment though I can live with the limitations - if this is how things go long term though it may well be that my next phone is not an HTC.

I did have a Samsung Omnia, so I'm not anti-Samsung, just that I like the contacts, dialler, messenging integration of Sense and really don't like the stock Android look...

I'd be happy with merely root access for Titanium Backup, etc. - maybe that is a middle ground that will eventually happen.
[HTC One X] Goku80:
spoken to repairs from 3. they said they had to order a connector for my One X whatever that is. and few other minor parts. told me they did not build it the way it should be and they are doing that for me and it should be with me on Friday to pick up. all honesty if it is true what they are telling me it should be brand spanking new when i get it back.

but all honesty i am kinda disappointed as i was hoping for a brand new replacement and i could of then argued to get a different handset. but anyways looks like it will not happen and getting the One X back. so might as well enjoy my baby when it comes bk and never mind. still a great phone just hope this time it is fully working and perfect and no need to worry no more and actually enjoy it for once. will keep you guys updated
[HTC One X] hamdir:
latest batches are getting better, SH in particular

especially the gap/flex issues seems to be fading away
[HTC One X] Goku80:
have you heard a part called connector mate? and yeah from what the advisor told me it sounded like good news from what they are doing to my phone. they seem to be having these problems with other handsets earlier versions that is and he said that they will build it with the new parts from scratch..apparently my phone was a level 2 situation hence why it was taking so long. just wished HTC took their time with releasing this phone instead of rushing it...
[HTC One X] clyder:
I am having the same issue with my device. It is in htc service for about 10 days, and several days I was told that I will get repaired device (changed touchscreen).

Since my device is about 2 months old I dont want a repaired one because by the consumer law here I am entitled to choose between a new device and repair. But both my operator and authorized htc service here dont give a crap about that so I might go into legal process against my operator to try and get a replacement.
[HTC One X] hamdir:
no i dont have concrete info just my observations from the dozens of One Xs i did or watched unbox

the recent perfect SH phones im talking about having few different things than i can confirm against the early HTs

- The spots like backlight bleed on the bottom of screen are gone, replaced by what appears like 3 clips on the right side of the screen

- very coarse kinda of more glue pattern visible on angles/whites suggesting a change in adhesive

- Gorilla glass left and right edges seems a bit different from the early perfect HT phones

- Extremely rigid screen, no gaps and fit on all sides

- Still some creaking sounds on pressure but nothing more

- Still some ripple but on outer edges pressure
[HTC One X] Goku80:
well the thing is if they can repair my phone and it will look good as new i will not have any problem. as long as it is fixed and no creaking and it is build from scratch properly again with the parts they ordered i do not care. but like i said i was hoping they say it could not get fixed and give me a few options were i would of said i would of gone for the s3 instead of a new one x. but again from the looks of things it will be fixed so no point arguing. one x is a good phone and if i will not have anymore issues with it i will be happy. and i did send it back unlocked but with the original firmware that came with the phone out of the box and they did not give me any issues regarding warranty;)

---------- Post added at 02:04 PM ---------- Previous post was at 02:02 PM ----------

thanks man. i can post screenshots if you like and show you guys what they have done to my phone if it would help:)
[HTC One X] hamdir:
ofcourse, lets hope its fixed properly for you

you returned it for the gap am i correct?
[HTC One X] twe69:
Mines been a week with HTC so far, not sure when I will get it back.

Disappointed in a 1 month old phone both software and hardware wise.

Definitely will think again when I choose my next phone, currently rate Sony Ericsson and Samsung above them from past experience.
[HTC One X] Goku80:
gap on the left hand side yes. power button suddenly became loose and for some reason the left hand side of the phone you had to push it down to pop back into place correctly hence the creaking

---------- Post added at 02:30 PM ---------- Previous post was at 02:28 PM ----------

One X is a great phone. Samsung are currently had to delay the blue version due to the back covers. something like that anyway..but yeah i still rate Sammy overall but if i can get my one x back in one piece and build like a rock i will not complain at all
[HTC One X] hamdir:
that's a loose screen situation most likely caused by an imperfect shell proportions, i think they are changing your uni shell
[HTC One X] Goku80:
well if they change it and it is not as loose and it is build like a rock then i will be happy. will keep you updated
[HTC One X] trongnghia2411:
I returned my first one since the charger makes high frequency noises when charging. Refunded 480 by AMAZON - amazing service, then bougt a new HTC One x on ebay for 370 =)
[HTC One X] distortedloop:
Samsung is delaying the blue version of the phone because the initial batch did not meet quality standards, per Samsung. They are destroying them and fixing the process. KUDOS to Samsung for this. If only HTC had done the same, so many of us with miserable experience on the HTC One X would be enjoying a great device instead of wasting our time in these forums discussing bad screens, bad build, bad GPS, or worse, sitting without a device for 3-4 weeks (how long mine will take to get back from HTC repair).

I'm not sure I'll ever buy an HTC product again. My Nexus One had serious issues with pink camera, overly-red screen, and a wonky touch screen. My HTC Thunderbolt was a scratch magnet on the screen and got zero software support from HTC. My HOX is generally perfect except for the deplorable GPS (http://youtu.be/_nxptMIPuIE) and it gets very very hot to the touch, but I'm not sure that's a defect.
[HTC One X] Goku80:
i know my friend that is really good on Sammy's part. As you say shame that HTC did not do the same thing. Oh well not much else we can do about it than just know better next time:)
[HTC One X] hamdir:
Heat depends on usage and its not HTC's fault its the nature of Tegra3, 1.29.401.11 has much less heat though

you say you always struggle with HTC QC, check how many HTC devices i had in my signature, not to mention friends and family never had issues with QC before the HOX

clearly they rushed to beat SGS3 to the market, guess they didn't expect the SGS3 to fair less than the HOX in many reviews, like Engadget's

but yes definitely all respect to Samsung, the amount of energy us newcomers wasted on tracking defects is depressing, HTC should have handled this with more transparency, especially for such an expensive high end, highly praised and well reviewed flagship

still latest serials are showing much more perfect state, so at least its good they sorted it out quick (relatively)
[HTC One X] catachresistant:
Still HTC's fault for picking a badly-designed part.
[HTC One X] hamdir:
its not that bad i personally in love with Tegra3

the iPad3 gets as hot so what

its only hot when it's pushed like gaming, all glitches and flicker are solved

and sonic4 episode 2 is running in ps3 quality so really for gamers Tegra is the best

in fact i want my next to be Tegra too

and HTC gave you the choice with the s4 variant