yashsingh1/xdaforums huggingface dataset:
[HTC One X] Totòòò:
Send it to the carrier, there are very few chances they will check the bootloader. It depends on their return policy though, they might not accept it if you passed the deadline
[HTC One X] heavy16:
Hi guys,

I am in my 5th one x.

I'll send it back again because it has creaking and dust under the screen.

HTC dissapoint me .

Jesus ... ****ty quality control !

PS: i have seen that in only 3 days.
[HTC One X] Goku80:
do not worry am with you on that.. i am on my 3rd phone taking it into the store tomorrow...here is hoping for some good news:o
[HTC One X] heavy16:
You'r welcome man.

But what is wrong with HTC ?
[HTC One X] clyder:
Hi,

I started having some issues with touchscreen today so I wanted to see if there are more people with it.

I have problem with touch not recognizing vertical movements in one part of the screen just below the notification bar. There was occasions where there would be fantom touches, and whole phone stopped being responsinve to touch or soft buttons, and I need to turn the screen off and wake the phone to get those working. But this happened only few times today.

With the problematic touch area there was one time where the area got much smaller and it almost worked OK, but than it got wider again.

I uploaded the video demonstrating the problem.

At first I thought that it might be some bug after I got the 1.29.401.11 update, so I did a factory reset, but the issue is probably with the touchscreen itself and not related to software.

I am going to try and return it tommorow, or maybe after the weekend.
[HTC One X] Goku80:
send it bk my friend.

Don't know buddy. And not that confident sending my phone back to get it repaired.
[HTC One X] heavy16:
I'm coming to my 6th one x .

I start to get pissed !

**** QC HTC !
[HTC One X] Totòòò:
...Give them a shot lol
[HTC One X] heavy16:
HT24T has not better build than HT23 models.

i will sent back my 5th one in 14 days.

Come on htc !
[HTC One X] Goku80:
well just gave my one back today to get it for repairs...might have to wait up to two weeks for it to get fixed, replaced or whatever...if they come back though and they do not fix it i will raise hell..till then i will just keep calm and enjoy my wildfire s that makes me look like a girl..man it is tiny
[HTC One X] heavy16:
That's bad man !

HTC needs serious QC **** !

Edit: I blew to remove dusts on the left side of the screen and there is a dust that seeped under the screen !

I am sure she was not there before.

WHat the **** HTC ?

i'm going crazy !
[HTC One X] Goku80:
I know my friend. What can i do though. Not much. All i know is i will never get another HTC phone again that is for sure. Here is to hoping when i get the phone back it is perfect and no issues:)
[HTC One X] welshandy2322:
How many people are making up problems or just looking for a problems.like one example who presses the screen so hard to notice it moves???
[HTC One X] Goku80:
well i know in my situation the problems are there..if i am committing myself in a two year contract i want to have the phone that matches it. i want to have a decent working phone and not to have any issues regarding build quality. and unfortunately my one has it all..from a wonky power button to a creaking sound whenever i touch the screen when texting to the phone on the left hand side being out of place...so i had to return it. for a flagship phone the posts i been reading is utterly stupid..
[HTC One X] JimmyEatFood:
I think I suffered from this. I was convinced my phone screen wasn't on straight as text was slanted. I then came to the conclusion that my eyes are ****ed as even my computer monitor and the TV are distorted.

Think I need glasses. :cool:
[HTC One X] hamdir:
so can u explain dust under the screen? how can u tell? you see the dust while the screen is off?
[HTC One X] Nitin985:
Anyone have a quote from HTC about the screen flex saying its a problem?
[HTC One X] heavy16:
Yes, i can see the dust under screen when it's off.

And creaking problem.

I bought the phone three days ago !

This is my 6th One X

Oh god ...

Poor QC HTC !
[HTC One X] Goku80:
dude just send the freaking phone back. you feel that it is not right send it...simple as that..tell them you are not happy and see what they can do for you. i had to give in and send the phone for repairs....i know this is a very long shot but i am hoping they can not fix it and tell me they will send me a brand new one..if that is the case then i will say can i change it for a different handset..if they say yes..then S3 here i come and bye bye One X...but knowing me luck properly stuck wit the one x..at least if they return it back as a brand spanking new one with the build like a tank i will be more than happy:) but hey you never know
[HTC One X] heavy16:
i will sent it back for a full refund for the six time !

i start to lose my patience man !
[HTC One X] Fornowagain:
I'm not surprised. I have to admit I'd think twice about getting another HTC after this one.
[HTC One X] Goku80:
like i said mate. my mate is due an upgrade soon. it will be his first android phone. i said to him go for the S3. simple as that. One X great potential to be the best but they way the build quality and the way their QC is with handling their stuff very big no no..Customer service stinks and all in all not a great journey for me so far..And i am not scared to admit it i do like the phone but how things are over the last month really have put me off it and really hope i do get an exchange and i can choose a different handset
[HTC One X] Vertron:
Had the same problem with a HTC Desire 2 years ago. Went through 3 of them that all had dust under the screen and dead pixels.

They haven't changed... I won't be buying another HTC anytime soon.
[HTC One X] holygeesus:
Buy it from a decent retailer. My first one was faulty and amazon sent a replacement next day. Can't argue with that. It's worth persevering as they are cracking phones.
[HTC One X] Nitin985:
I must agree, I went for a less known retailer and didn't give me a replacement for screen flex and back light bleeding and said it was part of their design
[HTC One X] ozkarah:
Same problem l had and went for a replacement. We'll see if the new unit has any problems
[HTC One X] clyder:
I wish you luck with that. I returned mine phone yesterday. They game me some crummy old samsung phone as a temporary replacement. I hope I wont have to wait long.
[HTC One X] Goku80:
i feel your pain my friend..i got a crappy htc wildfire..man this phone is slow as hell and tiny compare to my baby one x...but i will be without my phone for two weeks:(
[HTC One X] dlau77:
Less than a week after getting a brand new replacement HOX, the screen-flickering has resurfaced all of a sudden - happened after I downloaded a game? Possibly linked?

And, I've just noticed a dead pixel. Is this enough reason to warrant sending it back again in hope for a new handset?
[HTC One X] Fornowagain:
For the amount these cost anything less than 100% is justified.
[HTC One X] -juanito-:
what it's mean of screen flex ?
[HTC One X] clyder:
If I got a wildfire I would cry from hapiness....Instead I got this. omg samsung phones prior to android ones used to be retarded........where is my HD2 now :(

BTW, I hope to hear something about my device soon. I had a terrible experience few years ago claiming my warrenty on a nokia phone. I hope that htc is not so bad in such things here.

Also this is my second month on a new contract and I am already without my phone so it kind of pisses me off.......
[HTC One X] Goku80:
first month on my new contract and already without my phone mate and might be like two weeks till i get my one x:(
[HTC One X] proudy99:
HOX no 4 HT25 with some ripple and a dead pixel / or dust under the screen. This may be my final one now - tempted to go back to my DHD now, had almost two weeks of constant phone swapping now. :mad:
[HTC One X] hamdir:
HT25....and still trouble :eek:

been waiting for HT25 to buy my another HOX
[HTC One X] proudy99:
I know, its an o2 phone and both times there has been dust in the screen it has been in the bottom left corner.
[HTC One X] fallenwout:
Ah man! I was also waiting on HT25 to get my 4th HOX swap. How can they still keep producing below average phones as their high-end model.

I'm really pissed of now as I bought premium navigation license and have no HTC. HTC, go bankrupt... and fast pls!
[HTC One X] hamdir:
so you want a company to go bankrupt and all of its people going home just because they have higher than average defect rates? on one of their products?
[HTC One X] fallenwout:
Offcourse not, I was ranting.
[HTC One X] xgolyx:
another replacement

Hi

Would like to say im on my 3rd one now. Great customer service on carphone warehouse, replacing instatly....
[HTC One X] Nitin985:
They do have great customer service, wish i had got my phone through them
[HTC One X] Platty182:
Hi all. New to the forum but been a long time lurker.

I got myself a HTC One X last week (O2 Upgrade) and after 3 days use I got a Yellow/Orange spot and screen flickering.

Screen flickering is not a problem as I heard the new update sorts that (when O2 decide they want to roll it out) but the yellow spot is so annoying.

It's in the bottom right of the screen and gets brighter and bigger when the phone heats up. If I press on it, it disappears. I read that these sort of spots are something to do with the bad lamination process and some people have been lucky enough that their yellowing has gone after a certain period of time.

I'm not taking that risk and as I was within my 14 grace period I have decided to return it. Shame as apart from those two issues, I love the phone, a massive step up from my Desire and the battery has been fine for me to be honest except when I play football manger which drains the battery no end.

O2 couldn't have been nicer and have arranged next day door to door swap no questions asked. Just hope I get a better built unit for my next one. It's just so frustrating and the hassle it brings. Backing everything up, removing all my accounts, factory reset, trying to be in doors when DPD deliver.

For info, the one I'm sending back is a Grey HT24V O2 branded made in Taiwan. Was running the latest 1.28 software update.

Cheers for reading.
[HTC One X] laneyofdeath:
Having same flicker problem as u pal (also on o2 (UK)) not got the yellow dot I seen so Much of already but I getting face unlock problem. The red camera light stay on but camera not doing anything, just comes up with enter unlock code straight away.when I go to enter code the buttons don't respond. Managed to reboot by holding power Down till it forced off. Also it gets very hot. Taking it to o2 tomoz to be replaced (gonna be real .nice c if they'll let me swap for s3 I think.)
[HTC One X] slvrarrow:
Which batch did Carphone Warehouse give you in your most recent replacement?
[HTC One X] Platty182:
I wish I could go in store and sort through the phones. Not allowed to do that as I ordered online despite me pleading with them to let me and telling them how bad DPD usually are in my area....
[HTC One X] laneyofdeath:
Why did u have to do it online?
[HTC One X] Idavoll:
Still, at least they'll allow you to do a swap. Some places will make you return it for examination before sending out a fresh one.

If you buy it online then the shops won't touch it. From my understanding they are still the same company but they don't act as one. So you need to weigh up your options; get the phone cheaper online or get it in store and know that issues (like returns) will be handled swiftly.
[HTC One X] Nitin985:
Could you get a replacement for saying you wanted the phone in grey
[HTC One X] Goku80:
same issue with my network carrier..got the phone online. tried to see if i could replace my handset instore rather than sending it for repairs with the online customer service..anyways long story short just like you they could only send it for repairs...and it would of been different if i got it from the store..they said they could of replaced it for a one off even though it would of been my 4th replacement..:( now just playing a waiting game now
[HTC One X] Idavoll:
I guess so if it was within the cooling off period. After that though my guess is that they would say that you got to pick your colour when buying it.

:(

I really hate sending things away. They only ever seem to ship it to my home address (for obvious reasons) but it's a bugger trying to find someone who will wait for it. Not only that but I would be fuming if the replacement was worse than what I sent away to be fixed.

I'm thinking of just sitting on my hands and living with my phone a while longer. Once HTC have their stuff together (in a few months) and I feel I can trust them with my lovely One X, I may send it to them to fix the screen.
[HTC One X] Goku80:
Do not wait send it now. If you are anything like me just knowing what the problem is it will bug you. So send it either to carrier or HTC and get it repaired..and if it does come back and it is worse or not then you have more leverage in your favor to get a replacement;)
[HTC One X] Idavoll:
Yeah, I stare at that little raised corner every day...

My best bet would be HTC for repair as it's only resealing the screen but you know what they're like. Plus I'm off to France next week and I need to allow at least 5 days (according to HTC, but will likely be 12 days) to get it repaired.
[HTC One X] Platty182:
Cos I'm lazy and upgrade online rather than go into the shop! :D and as Idavoll says if you order online the shops wont touch it despite being the same company.

True. O2 do pride themselves on good UK based customer service and I've always had good dealings when having to contact them. The 14 day grace period was pretty sweet too and only took a 5 minute phone call to get an exchange set up for the next day.
[HTC One X] xdn:
agreed.

however their customer service is a bit inconsistent at times and seems to depend a lot on who you talk with. Most of the time you get an exchange with no problem at all, but at times you'll be offered a refund (which in theory they don't do) and in a few occasions they won't see the defects you claim your device has. But overall I think it's definitely worth spending a bit more and buying in store with them.
[HTC One X] Platty182:
For context this is why I'm sending mine back.
[HTC One X] laneyofdeath:
I'm still very new on HOX as I doing a lot of reading up as fsstboot n things like that are new to me they were not on my last phone. Everything a bit different, still to get my head round few things. Have seen the problem u having a few times pal there is a thread (1 sec ill find it) I think there is certainly a problem with the rollout of the latest ota updates but it seems to depend on your carrier.
[HTC One X] twe69:
Whats peoples thoughts with sending to HTC directly in the UK?

I have had the phone for a month now and the left side of the screen is flexing (physically).... And they are picking it up tomorrow.

Am on Three which means it is locked to their software and still on 1.28.... I have soooo many issues with it like gps not working well, signal problems, battery life 12hrs or less, having to charge it almost twice in a day!
[HTC One X] proudy99:
Got HOX number 5 today a ht257w and touch wood all seems to be good with the phone.
[HTC One X] hamdir:
7th of may nice! hope its perfect mate
[HTC One X] Goku80:
I'm on three. Took it in store. Waiting now for them to repair it. So send it to three instead. But if you not unlocked you be fine.
[HTC One X] twe69:
Its only sim unlocked...

I didnt buy it straight from Three though which is the problem there....
[HTC One X] Goku80:
ah then HTC is were it should go..were did you get it from
[HTC One X] Nitin985:
Told chittar chatter my phone came back with a scratch. And then they said if I send it back I will get a replacement. Not sure if it will happen but fingers crossed. Will update here
[HTC One X] Audioboxer:
You will most likely get an unlocked and unbranded phone back which is a plus.

That happened with me with the 3 handset I sent to HTC, unfortunately the replacement whilst unlocked and unbranded had a badly fitted screen (gap on left side).

So back it went :( Waiting on my next phone, think it shipped today.
[HTC One X] abo_mara7:
The same problem here. I am thinking of returning it although its visibility is much less than yours, but still you can see it.
[HTC One X] dapimp011:
I just got my HOX back without replacing for new one.

My problem was screen ripple effect when I touch it in upper left corner.

They told me it's normal for this phone and that they not accepting to replace my brand new one HOX with that problem. I really cant belive.
[HTC One X] fallenwout:
This is bad. You would think HTC would spoil One X owners because they owe them for all the defects. They are not even trying to keep customers.

They have your money, they don't care anymore. This would make me insane, glad I got my money back after the 3rd one.

HTC called me last week out of the blue, asking why I asked my money back instead of swapping. Told him to read XDA and that I don't want to swap 10 times or get a phone that breaks right after the swapping period to only get a repair denied. Guy on the phone came silent for a few seconds, said he understand but asked me to also understand as it is a brand new design and technology. I told him HTC should to do some research before selling inferior phones. He became silent again.

He apologized and said some things trying to choose his words carefully. But I got the clue, he basically said he would act the same as me. Funny conversation :)
[HTC One X] markd66:
Thankfully I purchased my One X from Amazon - so when it started to develop yellow spots and screen flex getting it replaced was easy. Second one was only about 300 higher in serial number than the first (both HT24W) and had similar issues. Asked Amazon to check and they said they had no HT25s in stock as yet so they are refunding my money. Checked with my local retailers and both only had HT24 and they also had screen flex problems. Interestingly whilst talking to one of the retailers she told me that her boyfriend had a One X and the screen cracked whilst he was sending a text!

So, as much as I liked the HTC One X, it's time to move on.
[HTC One X] Platty182:
Got my replacement today only 16 hours after reporting the problem to O2. Great customer service, can't fault them.

It's currently on charge before I start using it, I did have a quick turn on to give it a once over. It's a HT25 (had HT24 before) and looks alright on first inspection. But then my HT24 was perfect until 4 days in so we will see how this one goes...
[HTC One X] Nitin985:
Same thing happened to me. Tell them you are disgusted and will take it further and request that they do something.
[HTC One X] bobmarsh72:
Just got my 3rd today from dialaphone. This one is sh24lw, and it feels so much better than my last two from Taiwan. But did have two yellow dots that have seem to dissapered, hope they don't come back.

Also with my new one the screen flex is worse! Will see how it's goes for a few days...
[HTC One X] 3473:
Bought a white One X from Amazon UK yesterday. It was a HT23 Model and had the issue where touching the lower left or right of the screen (or along the bottom of the screen, above the buttons) caused a ripple effect. Can't see it on light backgrounds but can on dark backgrounds

Have asked for a replacement

Edit: Interesting that people that ordered weeks ago received a HT24 model... why are the HT23 still in stock? Are the HT24 reserved for the tech savvy who notice the problems and ask for a replacement (i.e are they hoping to offload as many HT23's as possible and then if people notice defects send them a HT24? (or am I just being paranoid ;)))
[HTC One X] tossero:
My HT23 model is flawless and I think that its not the only one !:)( I have it for a week now ...)

Cheers~
[HTC One X] bobmarsh72:
My second was ht24 it creaked like mad and had dust under the screen.
[HTC One X] hamdir:
defects and no defects were reported equally from both HT23 and HT24 and we also had reports of the same old defects in HT25

so nevermind the serial its just luck
[HTC One X] Gomezie:
Figured id add my details to the pile,

had a HT24 model from phones4u online in the UK.. after a few days a faint yellow streak appeared on the right edge of the screen.

Organised a replacement under the cool off period because im a fuss ass :)

I did unlock the bootloader however to install custom roms, but then relocked after and then performed an RUU.. fingers crossed I still get a replacement :cool:

Wasnt a doorstep swap though like I was expecting/hoping.. they had to send me a prepaid envelope... b*stards!
[HTC One X] clyder:
I just got in contact with repair service that is handling my device. I am not getting a replacement, but instead they will replace the touch. Not very happy about that. I was hoping for new device since this one is little over 1 month old and it is already being tempered with.
[HTC One X] Audioboxer:
First time I sent to repair centre I got a new device back (from a 23 serial, to 24). It had a gap though, so it had to go back. I was happy it was an unbranded and unlocked device.

Got it back today, phone seems okay physically, but they've locked it to 3 :( Phone was sent in unbranded and unlocked. I sent a copy of my receipt as they ask for proof of purchase, so I assume they've read that I was on 3 and put the 3 software back on for my convenience :rolleyes:

Now I'm stuck unable to update the software to the new versions in a reasonable time frame which is especially annoying as 3 are still on 1.28 and the latest two new firmwares have included good fixes. Soo annoying that the carriers are slow as **** with new firmware, have no idea why.

Btw the repair list from HTC is strange, they replaced the motherboard, audio chip and a whole host of other things and all that was wrong was a misaligned screen. Funnily enough they didn't replace the LCD, just put it back in.

I know I can unlock the bootloader, done that previously but I wanted to stay official for a while and locked to make sure the handset is 100% okay.
[HTC One X] Goku80:
how long did it take mate for them to send you the phone back? just curious as i am waiting for mine to come back as well...be honest with you if they do the same that they did to your phone i will be happy as long as the whole casing is solid and no creaks. if it is unbranded will be a bonus if not again no harm just as long as it feels solid in my hand...missing it badly.

and strange that they did that though to your handset..sure they did not replace it with a branded one then
[HTC One X] totes187:
First time poster and long time lurker here. I've just signed up to add to this thread. I signed up for a 21.50 pound a month, 24 month contract on o2 through Tesco Mobile Phone Shop (alongside a 60 pound cashback on quido), was excited about getting this phone. Opened the phone, booted it, cried aghast at the yellow spot in the bottom left corner. Found this forum instantly while trying to resolve it. From reading threads here, I tried waiting a few days to see if it would go, no such luck. The phone was a HT23 model, and also displayed LCD discolouration when pushed on the edges. Asked for a replacement, took TWO weeks because they were apparently out of stock, I thought maybe thats a good thing, maybe I'll get a HT24 or 25. Just arrived this morning, its a HT241W and so far...so good! No screen flex, no spots, minor flickering on grey backgrounds, but the update should hopefully resolve that. I realise I'm probably very lucky to get a good handset on the 1st try, but I'd be happy to answer any questions about my replacement.
[HTC One X] holygeesus:
That's the same day as mine and it has been flawless for me aside from the minor grey flickering
[HTC One X] fallenwout:
I'm following these threads closely cuz I had 3 One X's and loved them like I never loved a phone before (no wrong thoughts pls ;)). Waiting to look at a galaxy S3 but I'm almost sure I want a One X again cuz of sense.

I've concluded that buying a HTC One X is like filling in a lottery ticket, you might win, you might loose. There is no constant in the defect handsets.