[HTC One X] lawrence750:
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Lawrence Cook: Hi Kevin, I'm having a problem with my One X

Lawrence Cook: well more than one

Lawrence Cook: http://dl.dropbox.com/u/10438181/One X Problems.txt

Lawrence Cook: thats the list of problems I've experienced so far - the main two being the top in the list

Lawrence Cook: the screen flickering

Lawrence Cook: are you able to confirm whether this is hardware or software related

Kevin: Hi Lawrence, thank you for contacting HTC Support, I am looking in to your query now.

Lawrence Cook: thanks - i assume the touchscreen issue is software related, so the thing that's worrying me most is this screen flickering

Lawrence Cook: although it is best to let HTC know of all the problems so they can be fixed also :)

Kevin: The device may need to be sent for repair so we can investigate whether the issue you are experiencing is software or hardware related.

Please confirm the following information in order to be able to book the device for repair:

From which address you wish the collection to happen

On which day you wish the collection to happen (please allow 48 hours’ notice)

The Serial Number of your device. (Serial Number can be found underneath the battery.)

E-mail address

Contact telephone number

We can arrange for UPS to collect your device from an address (Mainland UK only) that is convenient for you. UPS can collect on Monday through Friday from 1pm to 5pm. There is no UPS service on Weekends and Public Holidays.

Lawrence Cook: I've already arranged with Vodafone to have it swapped on a DOA basis. I'm sure they will send it to you so you can do the necessary tests?

Lawrence Cook: a lot of people also have this problem as well: http://xdaforums.com/showthread.php?t=1597448

Kevin: I am sorry but I am unable to make any comments regarding any 3rd party web sites or forums

Kevin: however I am sorry that your device is not in a perfect condition at this time.

Lawrence Cook: thats fine - surely you can forward that on to the relevant people for further investigation though

Kevin: I will be happy to pass on your feed back in the meantime is there any thing else I can help you with today?

Lawrence Cook: the only other thing, is the rest of the bugs/glitches in the link i sent before: http://dl.dropbox.com/u/10438181/One X Problems.txt

Lawrence Cook: is HTC working on an update for these problems?

Lawrence Cook: an official statement from HTC would be nice - the lack of communication is what is really ruining HTCs reputation at this time

Lawrence Cook: the general thoughts from people currently is to return it and simply wait for the Samsung GS3, or similar. I've used HTC phones very near to their release before (HTC Hero and HTC Desire HD) and none of them had quite so many problems.. I was a loyal follower of HTC , and would never hear a bad word of them. But this is pushing it too far! I appreciate it's not your fault, but the people high up in HTC should really read this conversation

Kevin: I can assure you that any known issues will be looked into and investigated. at the moment every issue is treated on an individual bases. with out us actually seeing the phone I am afraid I can not say what is causing the issue you are experiencing

Lawrence Cook: ok - well at least please can you also pass on that list i've sent you, so that they are at least aware and can start progressing with the fixes

Kevin: I will be very happy to pass this on for you so I can do this please can I ask you to confirm the following information

Kevin: IMEI number & Serial number

Kevin: From the following location: MENU - SETTINGS - ABOUT PHONE - SOFTWARE INFORMATION.

Android Version

Build Number

Software Number

Lawrence Cook: Yep no problem - Android version 4.0.3, Build number 1.26.161.2 CL47163 release-keys, software number,1.26.161.2

Lawrence Cook: imei is xxxxxxxxxxx and serial is xxxxxxxxxxxxxxx

Kevin: thank you i have logged this information on our system I do apologise that you was experiencing this issue please do contact us again if we can help you any further when you get your replacement device

Lawrence Cook: OK thanks for the help