yashsingh1/xdaforums huggingface dataset:
[HTC One X] hamdir:
Dante my cous on his third week, no flicker

n had my hox over a week, no flicker

I'm typing now from my wife's sensation xl which is premium of premium quality, HTC never failed me in hardware, my desire HD was weapon grade quality, the buyer is using it without a case n he is very rough, 2 years old phone still unscratched, my sensation when I it offered for sale three buyers fought over it, one if them said it pisses over SGS2 build quality

whatever this mess is about, its has nvidia all over it
[HTC One X] lawrence750:
Don't wanna put you down, but I had the same at first on my first device, manual brightness fixed it, then two days later it happened on all brightness's
[HTC One X] studentu05:
30 minutes of flickerng here

Hi guys,

Was playing with my HOX yesterday and at one moment started flickering the screen.I was thinking I dont see right but for about 30 minutes did not stop from flickering.Was waching videos on youtube.

After it stoped.Now its ok..!?!?

I ve had it for 2 weeks now.From 3.

Definetly there is a problem but if I want to return it I can not demonstrate to them that has the problem.

Any ideeas what should I do?

Thanks:confused:
[HTC One X] DanteGR:
Agreed mate.

But still I have 10 days as i said before my DOA period ends so I want to investigate this as thoroughly as possible. Hope it doesn't fail on me in the next few days
[HTC One X] mrcgibb:
my second one on way back to chitter chatter lol so 3rd time lucky
[HTC One X] evo6:
My sixth one is looking good no flickering so far its usually doing it by now :). Returned my brothers today because his is doing it lets see how man times i have to replace his before he gets a good!

Just been thinking about this i have been through £3000 worth of hardware lol this cant be good for HTC.
[HTC One X] DazNoonan:
Still can't believe how many people are having problem and HTC can't be bothered to give an official statement about it. I wish the phone was completely rubbish than I could go for something else, bit other than this problem I love the phone!
[HTC One X] evo6:
I'm with you on this, i would never do this for any other phone! Dont know what it is that keeps pushing me towards it. Hopefully i am sorted now with any luck.
[HTC One X] DazNoonan:
I hope it is mate and that everything is okay for you now. I really thought this third one would be for me as it was perfect but guess it wasn't meant to be!
[HTC One X] wietse1988:
I was wondering what the serial numbers are of the phones that have and have not the flickering issues. I've been using the phone for a week now, and I have the flickering issues. My phone serial number starts with ht23.
[HTC One X] Ripley:
Unflickering HT24 here, bought 9 days after release in the UK
[HTC One X] mrcgibb:
the person i spoke to on chitter chatter said there suppliers had not said there was a problem with the phone , i said well i have now had 2 thats faulty , is my luck crap , or is there a problem lol the 2nd phone was ok apart from the home lights not working , screen looks great , then the flickering started 2 days ago ......
[HTC One X] DanteGR:
there was flickering reported in both ht23 and ht24 serials a few pages back
[HTC One X] DazNoonan:
Taken off a full charge this morning (phone was off when charging) and there was no flicker at all. Battery is currently at 100% and the temp is 19.4 degrees...

I'm not telling you this to think its a solved problem, as it will be flickering again in no time at all, probably by the time I have typed this. I'm just trying to gather information on what circumstances the flicker is there and when its worse than others.
[HTC One X] oxfordmark:
Let us know what % it starts, or odd interest,what app do you use to view your battery level?
[HTC One X] vegetaleb:
By the look of it more than 90% of faulty screens are in the UK.

So bad news for UK dudes and good news for the rest of the world, as it must be a shipment to UK with bad voltage component to be blamed.
[HTC One X] hamdir:
oh is that it? now i can tell you clearly i never seen it on any of my One Xes i bought for my group

its pretty messed up i can see why you guys r pissed now, you can try to film it if you want to prove it to HTC with another one x in slow motion mode (60fps video)

is this macbook carrying an Nv? i looked up macbook late 2006 specs and it has an intel GPU, but macbook pro 2006 had an Nv GPU, my friend had it and had the flicker problem and turns out its a screen issue he had to change the LCD
[HTC One X] DazNoonan:
Quick check on Facebook, Twitter, Instagram and a couple of text messages and I have noticed the flicker now. Battery 94% and temp 33.9 degrees.

---------- Post added at 08:29 AM ---------- Previous post was at 08:27 AM ----------

Battery Widget: https://play.google.com/store/apps/...xLDUwMSwiY29tLmVsdmlzb24uYmF0dGVyeXdpZGdldCJd You then just tap on the widget and it pops up with the info.
[HTC One X] Eggcake:
I also notice flickering, actually not only on grey but when I do certain things. For example, when I zoom out on the homescreen, the whole screen changes brightness very quickly.

It's hard to say whether it's hardware related or not. It definitely gets a bit stronger when you plug your phone to the AC adapter. It looks to me as if the screen changes brightness when the load of the CPU changes or something. For example: you scroll on a list (CPU/GPU load), you let go of your finger and wait till the list stops -> screen flickers once (CPU/GPU load stops).

I don't have it all the time, but when I do, I don't care ;)
[HTC One X] hamdir:
if it happens once i dont think it deserve to be named screen flicker
[HTC One X] oxfordmark:
Update, phone is on 88% and It's flickering...
[HTC One X] Eggcake:
Fair enough. It changes brightness of the whole screen several times for 1-2 seconds (just slightly), then stops (just to be more precise what I mean).
[HTC One X] vegetaleb:
Manual brightness at 100% will get grey flicker?
[HTC One X] DazNoonan:
Yes you will, or at least I do.
[HTC One X] lawrence750:
I'd disagree, because with 3 so far, that flicker just once, developed into a permanent flicker
[HTC One X] DazNoonan:
Thought I would try HTC again just to see what they had to say today and here is the script just for info. No help again, but I did try and emphasise my frustration to them.
[HTC One X] oxfordmark:
If I took the phone back to get it exchanged, do I then get another 7 days added on to return it?
[HTC One X] DazNoonan:
Yes you do, it's 7 days from each handset you get issued.

I think HTC's plan is simply "Let customers keep exchanging until they get lucky, we will deal with the bad devices when we get them back".

Nothing more and nothing less, its appalling from them. It's clear they want to admit nothing as this is their "Flagship Device", and any risk of announcing a problem would destroy what they are trying to build. As long as people keep exchanging handsets and doing things the way HTC are telling us they are still being able to sell more and more devices all over the world without a lot of people evening know issues are there.
[HTC One X] jonstatt:
They are all different on what/when/how they flicker.

I found another scenario that causes it on mine and my friends. We only get it under very specific scenarios.

1) Set brightness to lowest level

2) Go to the google play store

3) Hit the menu button and choose "my apps"

4) A list of installed apps will appear. This may only occur with lots of apps. I have over 100.

5) Now rotate the phone to landscape. Watch very carefully for the brightness of white. It may not flicker, but you will see after it stabilises that the brightness may gradually change upwards

6) Now rotate the phone back to portrait again. Watch for brightness changes on white for at least 3-4 seconds after the rotation completes

7) If it doesn't appear, try increasing the brightness just a touch to a max of 1/3 and try again

I am absolutely and totally convinced this is all to do with voltage regulation of the backlight.
[HTC One X] oxfordmark:
If it is the voltage regulation, would a software update fix it?
[HTC One X] ste1164:
Yea it should. Some transformer primes had a similar problem. An OTA fixed it.
[HTC One X] oxfordmark:
Thats good, I just called my store to ask what s/n they have. I have a HT23 now, i am going to try an exchange. The more people do that the more HTC will have to take notice and act.
[HTC One X] ste1164:
Just wish the problem would go away quickly I really want a one x again.
[HTC One X] DazNoonan:
Should is one of those scary words... It's great in principle but will it happen in realisation. I sincerely hope your right though, it being fixed via an OTA is the best thing we can all hope for.
[HTC One X] hamdir:
Asus solved it with OTA but it was not an easy ride, since they have to isolated troubled devices and not ruin good ones

Asus had a guy on XDA following up with troubled users and they basically acted like beta testers for him

until they found a global solution Nv+Asus effort

but Nvida should by now already know how to do deal with this after the T Prime trouble
[HTC One X] oxfordmark:
From HTC chat

Georgina: Hi Mark, thank you for contacting HTC Support. How may I help you today?

Mark : Hello, have you been aware of issues with a flickering screen on the One X?

Georgina: It is something that is currently being looked into.

Mark : So you are aware of the problems?

Georgina: We are yes

Mark : DO you know if it is a software issue or hardware?

Georgina: We are not sure at the moment. Once the issue has been looked into we will announce the resolution that we have come too.

Mark : where will this be announced?

Georgina: As soon as possible. We do not have an exact date currently.

Mark Can i ask, if this is a known hardware defect, what is the policy of HTC to resolve it for customers?

Georgina: We do not currently know what steps we will take once we have found out the issue and how to solve it. This will be looked into as quickly as possible. Once we know we will announce it through our facebook and twitter pages.
[HTC One X] Eggcake:
I also think it has to do with voltage regulation. I can also see the flickering when I zoom in and out of the homescreen on the white clock.
[HTC One X] DazNoonan:
Thanks for the info Mark...

---------- Post added at 11:20 AM ---------- Previous post was at 11:11 AM ----------

I do give up with HTC though as they know nothing at all...

State its software then go on to say the version is 1.28... Oh please!

---------- Post added at 11:24 AM ---------- Previous post was at 11:20 AM ----------

He continues with...
[HTC One X] oxfordmark:
My local store just called me, they have HT23's coming. I think im going to go ahead and get an exchange. Worth the risk.
[HTC One X] hamdir:
what your current phone? less than HT23?
[HTC One X] DazNoonan:
The more I think about it the more I fancy a job at HTC support centre, it must be a complete doddle as you simply need to know nothing at all and just be able to respond to customers.

It continues some more

I think I'm just going to give up on speaking to HTC now... I mean it gets you nowhere!
[HTC One X] evo6:
My htc chat transacript before i exhanged my phone for the fourth time.

Chat Transcript

Please wait while we find an agent to assist you...

You have been connected to Olga.

Imraan Sarwar: Hi

Olga: Hi Imraan, thank you for contacting HTC Support. How may I help you today?

Imraan Sarwar: I have bought a HTC one X

Imraan Sarwar: From t-mobile

Imraan Sarwar: i have had three replacement handsets now

Imraan Sarwar: and all of them have had screen flicker

Imraan Sarwar: what am I supposed to do?

Olga: I understand that you have a HTC one X and you are experiencing a screen flickering on your device.

Imraan Sarwar: yes

Olga: We would advise you to return the handset to the store for a replacement, or alternatively we can arrange a repair for your device.

Imraan Sarwar: if we do a repair

Imraan Sarwar: do i get a new handset?

Olga: i am afraid not.

Olga: We will repair your current handset.

Imraan Sarwar: this is my third hand set now

Imraan Sarwar: where do i get the repair done from?

Olga: I can arrange a pick up for your device if you like for this afternoon or the next pick up day which is Monday.

Imraan Sarwar: and how long will the repair take?

Olga: but that means that you will no longer be able to return the phone to the store.

Olga: Repairs take 7 working days or less.

Imraan Sarwar: no that’s not an option

Olga: No problem.

Imraan Sarwar: are HTC aware of the screen flicker

Imraan Sarwar: it’s not just me

Olga: We are aware that some devices are having this issue, that is why we have authorised the stored to provide exchange.

Imraan Sarwar: i guess i will go in store and exchange it a 4th time

Olga: I am very sorry this has happened.

Olga: You will have to exchange your device at the retail store you bought it from.

Olga: Is there anything else I can help you with today?

Imraan Sarwar: bye

What made me luagh is the part where she said they have authorised stores to take them back, T-Mobile had heard nothing from them lol. They were shocked when i showed them this transcript.

I cancelled my contract with T-Mobile because i swapped it four times and they said the fifth one would be the same. My sixth one came from Tesco phone shop sim free with a T-mobile contract, worked out better for me at the end since i got a sim free handset at the same cost lol.
[HTC One X] hamdir:
if you ask me repair is a better option

and what do you really expect them to do? wave a magic wand and make the flicker go away??? they are investigating it and these employees can do nothing until they hav a result from the tech team

really i dont see why do you have to get agressive with these people, if i was that worker i would tell u "&%^%" off you dont like to exchange it (which is another shot of luck) or let them repair it (which is more likely to get you results)

otherwise return and take ur money back
[HTC One X] cagdasal:
They are not handling this very well are they, first and last HTC phone i get me thinks
[HTC One X] DazNoonan:
This has continued some more... I think the conversation is coming to an end now though haha

Apparently they are looking in to it as a matter of URGENCY - Doesn't seem very urgent.
[HTC One X] hamdir:
ok im convinced UK people have 60FPS eyes that detect low high refresh rates flicker! :D
[HTC One X] DazNoonan:
I seriously urge people to contact HTC and just ensure they are getting the message from as many people as possible on this. UK Link: http://www.htc.com/uk/contact/#chat-online
[HTC One X] evo6:
And i how was i aggressive, did i not say bye at the end of the converstation? I was just asking them what i should do and what were my options. I have just spent £500 on a flagship device i expect it to be in fully working order, even if i got it free in my contract i am still paying for it. I have taken 2 days off work, been on the phone to T-mobile for around 3 hours and drove to the sore 5 times (fuel is not cheap) in total and your asking me why i might be a little tense? You sir are a fool.

And if you told me to F off i dont think you would hold the job for very long or any job for that matter.

Anyway lets get back on topic.
[HTC One X] hamdir:
i agree the return advice is stupid, but im saying at this point if your not willing to wait and its costing you so much, ask for refund, its just a phone in the end

all they have to do is say yes we have a problem, please hold, whether software or hardware we will take care of you

had HTC since the days of diamond and this is all new to me
[HTC One X] oxfordmark:
I have a HT23, some people say they have no flicker even after the 2-4 day period.
[HTC One X] hamdir:
ok this most be asked im sorry

but do anybody with flicker has a chinese made device? not taiwan
[HTC One X] DazNoonan:
Good question... All 3 of mine have been from Taiwan.
[HTC One X] hamdir:
yes ive been following on my build quality thread and i noticed most complaints are taiwan
[HTC One X] DazNoonan:
I'm just sat here thinking I have until tomorrow to exchange for my 4th device... Can I really be bothered to go through the exchange process again just to get another that won't work? What are my chances of getting a better one? I mean I've had 3 now and all had the screen flickering so it's not looking likely this will change :(

The only thing making me think its a good idea to exchange is that I get another brand new device rather than living with this one that might always be like this if they say it can't be fixed via an OTA. I really do hate the unknown.

Will give myself until 2pm and then make the decision whether to exchange or not I guess.
[HTC One X] Hereisphilly:
Just been on with HTC support and the woman advised that I get a replacement.

She stated that they have had no other reports of the screen flicker (which is a lie)

She then said I should contact the supplier, and request a handset from a different batch.

When i pressed if she had any reports of batches which were less affected, she said she had no idea.

Oh well, going to get on to amazon and request handset number 3...
[HTC One X] hamdir:
well the continous changing can not keep happening pretty soon stores will refuse to sell it
[HTC One X] DazNoonan:
You would imagine so... That is why its paramount that people contact HTC and that they ensure they are continuing to make exchanges whilst they can. This is the only way to get HTC to do something as the networks contact HTC with bad devices is much more powerful than us just talking to them on chat.

Talk to HTC for an update then contact your supplier to get it exchanged.
[HTC One X] EddyOS:
You seem to coming across as a bit of a div IMHO - what do you expect them to do over a web chat? OK, make them aware but the constant badgering is a bit harsh...they only know what they're told, same with anyone in a call center role. If you want to make HTC aware then email their head office directly, which the other thread going on about this issue has done.

I'm not trying to offend, btw, just highlight the need to take this issue higher than the low-level support staff :)
[HTC One X] farnsbarns:
I am soon to receive a statement from Robert Colins (the European Customer Experience Manager at HTC) about the problem. I'll post it here at XDA-devs soon after I receive it.
[HTC One X] DazNoonan:
Bit harsh really....

I expect the people on the web chat to be trained, I expect them to only answer questions they know the answer to and not to guess or lie on ones they don't. I would rather have no information than incorrect information. They are the people we are meant to go to for the help so they should be the people who know what's happening.

If the answer was to email the man at the top of HTC then why bother having those people? I have been in charge or a large IT support desk before and alway prided ourselves on ensuring we have all the information we could. If we didn't know something we would get the customers details and come back to them we wouldn't just try and blag the situation.
[HTC One X] :
When Overclocked Some Phones Flickers
[HTC One X] hamdir:
lol this would mean some AP33 are unable to meet their stock speeds

number on rule in chip making, you never release a chip at its maximum speed, you leave a big margin for error, this is why chips have OC headroom to begin with...

Nvidia taking risks at the cost of everyone's peace of mind

wish we can control the clocks of Tegra3 than it would have been easy to just root drop 200mhz and test
[HTC One X] EddyOS:
I agree, but in this case the first line support don't have any clout to get things done other than pass the details to their superiors. I feel that an issue of this apparent size needs to go higher to get a quicker response/solution. First line support are there for basic issues, it needs to go higher for software-related bugs
[HTC One X] oxfordmark:
Great, will you be making a new post for it?
[HTC One X] DazNoonan:
I imagine he will post it in the thread her started here: http://xdaforums.com/showthread.php?t=1617009
[HTC One X] EddyOS:
Probably update the existing one - no point on more than one thread...
[HTC One X] cagdasal:
This is what i got from HTC:

My name is Georgina and I am a Technical Support Agent for the HTC Written Team.

I’m sorry to hear that you are experiencing difficulties with the screen flickering.

I apologise that you have had this issue with your device and have had to have it replaced four times. This is currently something that we are looking into. As soon as we have found a resolution to the problem we will announce it through our facebook and twitter pages.

Again I do apologise for the issues you are experiencing.
[HTC One X] BustaVR6:
Well I have just been to the store where I got my phone to arrange a replacement. I'll be swapping to my 2nd device at 5pm.

I was a bit surprised to hear that no one else had returned one of these phones with the same problem and even more surprised when they told me the screen test app I had used to show them the fault 'was supposed to flicker as it's refreshing the screen'. I had to show them the same problem in other areas before they would take me seriously. Even now I suspect they don't believe me and that they have simply agreed to a swap to get rid of me.

Also I found out that in store I can only return the device within 14 days (not 28 as stated on the O2 website) and that the 14 days does not restart with a new device. Basically if the next one has a problem I'm either stuck with it or they have to send it for a repair to HTC.

Also despite the receipt saying that I can return to the store anytime within 28 days to get O2 insurance on the phone, you cannot do this. You have to call up customer services and insurance will be offered 'at their discretion'.

If I'm honest, I'm a bit peeved at all the incorrect information both on the receipt and online and this whole situation reminds me why I got out of having contracts with mobile providers in the past!
[HTC One X] vegetaleb:
Is this the wallpaper where flickering appear most?
[HTC One X] farnsbarns:
It's bull. 28 Days is statutory in the EU on electrical goods. NEVER buy insurance from your carrier either. Check if it's covered on your household insurance first too. Mine is!
[HTC One X] hamdir:
no mate just white snow field with sun in the middle top part
[HTC One X] DazNoonan:
No its the one attached here...
[HTC One X] vegetaleb:
I can't find it in the One S port rom, can you attach it here?

Edit: Thanks!!
[HTC One X] DazNoonan:
I've attached it in my post above ;)
[HTC One X] rickimalone:
Hi please add me to the list, I'm now on my second handset due to the same screen flickering.

Ricki Malone, UK
[HTC One X] optiknerv:
You want THIS thread.
[HTC One X] holygeesus:
Oh ok, will keep an eye on it and keep you all updated. It has been fine today.
[HTC One X] audioslim:
Yes for me certainly, and the blue coastline/sea one.

Slim
[HTC One X] oxfordmark:
The store just called me, they haven't had time to list the stock so i need to go back tomorrow, that's the 8th day... wonder if its a plan to stop me exchanging?
[HTC One X] lawrence750:
If you've reported it before the 7 days expired, and they haven't got stock until after, that isn't a valid reason at all to say that you're after the 7 days, as far as im concerned, they should honour the exchange.
[HTC One X] wietse1988:
Tomorrow I get a new one, let's hope this one don't have the flickering issues. I'll keep you posted. Btw, everybody who's having the flickering are on the 1.28.401 rom version? Or are people with the 1.26 rom version having also the flickering issues??
[HTC One X] DazNoonan:
Both ROM's are having issues mate.
[HTC One X] oxfordmark:
What was your decision
[HTC One X] lawrence750:
mine flickers permanently now, although its a really fast flicker unlike the other flickers i had.. weird.

although i have seen the slower flicker on this same device so will be returning for exchange again soon
[HTC One X] oxfordmark:
My battery is low. The flicker is faster
[HTC One X] optiknerv:
coming from a ht23 device with bad flicker I have had a ht24 device as replacement. No flicker out the box trying on various brightness settings. I will see how it goes over the next few days.