yashsingh1/xdaforums huggingface dataset:
[HTC One X] DazNoonan:
Are you serious? How can this be a consumers fault? I'm all down with the patience thing thats not a problem, but this is single handedly a fault down to HTC. They released the device, their flagship no less, and by releasing it that should mean its working.

This isn't just a small bug that people can live with and expect to be fixed in an OTA, its clear by the sheer amount of people with the problem and that fact that HTC have not made any statements that its something serious.

Saying its our fault for buying it when it came out is just silly, I'm sorry but it really is.
[HTC One X] hamdir:
look at the faultless thread so many others are claiming otherwise the defects polls are showing otherwise too mate

its just higher than usual amount of defect

im not blaming consumers, im saying with all companies racing ahead of each other for the market share, devices are clearly being rushed
[HTC One X] oxfordmark:
If we all waited 3 months to but it, wouldn't we still be in the same predicimant now?

I wouldn't buy a brand new laptop and expecting major faults like this.
[HTC One X] lawrence750:
yup

my dhd was bought shortly after launch, and i didn't come across nearly as many problems, i expected better than this from htc.
[HTC One X] DazNoonan:
Yeah those poll's are baffling me they really are. I mean as I was just told on the phone by HTC this is their number 1 priority and they are working on it as a matter of urgency. Now for them to make that statement its not just a few devices higher than normal having this problem its a massive amount higher. If it was a few we wouldn't be continuously talking about it and demanding a statement from them.

I mean I've just sorted my exchange to get my 4th and I'm fully expecting it to arrive with the flicker either there from the start or there within a few days. I'm almost willing to bet my house on it, it's that likely...

Agree though with the statement about companies rushing phones out etc...
[HTC One X] Nos0x:
Had my HT24 since Tuesday, today the flicker has started :(
[HTC One X] DazNoonan:
Exactly... In my eyes this isn't a small bug (like some of the others) this is a major bug and one you would expect to not be there when it was shipped. If for any reason it was, or in our cases it is then you would expect to any manufacture to be on the ball with fixing it, admitting the situation and state they are working on a resolution... Instead we are a few weeks in now and we are non the wiser as to whats going on.

I mean some manufactures are that spot on an update is there ready and waiting as soon as you get the device home, this is also the same with video games. I've never known another company go this long without doing something.
[HTC One X] hamdir:
yes i had to open as much as 5 HOXes to get to mine mate, although funny enough the early ones i bought for my friends like SH and HT23 are doing much better

however i do see at least a little brightness adjustment on all of them, it happens when i switch from somewhere to the gallery for example

only one horrible and another obvious flickering, so until i saw the horrible one yest, i didn't understand what you guys are talking about

Desire HD has silly issues on launch date compared to this, like imperfect plastics fitting and misaligned yet working camera sensor lol no screen issues what so ever, when i see a new DHD today with someone which has perfect finishing i laugh at all the old posts i read but seriously nothing was this major, Desire HD was built like a tank
[HTC One X] DazNoonan:
Yeah as I said earlier in the topic, if this 3rd device was my 1st one I might have just thought hmmm its not that bad maybe its just something that happens now and again as its not always there. But because the one before was really bad at flickering it made me search the web and find this forum where there was already an ongoing discussion about it all...

I imagine there are many people all over the world who have this the way i currently have who are thinking nothing about it. It's the people like us that know how bad it can be and have seen it first hand who are worried about what is going to happen and who are trapped in a continuous cycle of exchanges whilst they await an announcement.

Sometimes I wish i had just got this device 1st, as i would probably just have lived it with... maybe until it got worse yes but I would be none the wiser I guess. The other part of me is glad my previous device was bad so I now know that all flickering is bad and its something I shouldn't have to live with.

i think most of that makes sense haha!

---------- Post added at 05:34 PM ---------- Previous post was at 05:30 PM ----------

Also its that crazy that I am currently sat here with no flicker at all and have been using the device for a while now... I know its going to come back but god knows why. This is what I meant when I said if I didn't know how bad it could get I would just live with it as it can be perfectly fine... its the worry of it getting really bad especially over time etc... that drives you to exchange.
[HTC One X] BarryH_GEG:
There's no question it should have been caught. There are two types of testing. User acceptance and random sampling off the production line. Early units were probably using batches of chips provided by Nvidia and were pre-release phones. To test the components and how the h/w and s/w work together pre-release units are typically fine and represent what's expected in production units. If there are variances between Teg3 chips and Nvidia carefully screened what was provided for pre-release testing this issue wouldn't have presented itself. With HTC clawing their way back from a dismal Q4, I can't believe they'd knowingly ship the phone with these issues and risking their reputation in the process. They’re not incompetent and their testing processes seem to work as the XL and One S launches seem to be going better than average.

As for random sampling, it's typically light and checks more for quality and assembly than real-time performance. So if they were QC'ing phones off the assembly line I could see how this wouldn't have been caught there either.

Not excuses by any means, just some color. Candidly, if I could have gotten the HSPA One X with a S4 vs. Teg3 chip I would have been happier. Nvidia’s messed up Teg3 (h/w, s/w or both) and taken Asus, HTC, and us along with them.

As for communication, the early display issues that affected the SGS2 were covered by all the online media sites and users petitioned Samsung and spammed their social sites. They never commented even to provide a "no comment." I've been in these situations before and it's a tough decision whether to come out and say "we have a problem, don't know what it is, and don't know when we'll fix it" vs. staying quiet until you have more to say. Choosing the first option just redirects the anger and frustration and you typically get "Wow, their flagship phone's broken and they don't even know why; they really are incompetent." You're damned if you do and damned if you don't.
[HTC One X] janne303:
"HTC (Facebook) Hi, Jeff. We've heard of this from only a limited number of users, and we've handled those incidents. Rest assured there's no need to be afraid. We will gladly give you a replacement if you encounter any issues."
[HTC One X] oxfordmark:
Fobbed off
[HTC One X] oxfordmark:
Over on the other threadthe statement is in. Not helpful. Basically sayingtake it back.

I guess we just all do that until fixed?
[HTC One X] BarryH_GEG:
You guys have got to stop taking the comments from drones on the back end of social sites, e-mail, and on the phone at call centers as gospel. This has been covered in Taiwan and HTC's CEO has commented on it. Whatever formal communication is issued the people you're quoting will be far down the food chain in receiving it. Same thing applies regionally. HTC Taiwan will control the message, not HTC UK who is reliant on them for what is and isn’t acceptable to communicate. Silence sucks but I’d bet you my phone this isn’t an unknown issue to HTC Taiwan and that they’re scrambling for a fix.

As to not being aware of the problem, HTC contacted the XDA member that claimed a file was in the wrong folder causing battery issues to explain why he was incorrect. So they're obviously on the forum and it's not like this 75+ page thread or the petition for a response are easy to miss.
[HTC One X] lawrence750:
Bloody hope they're on here, might make em scramble faster!

I still don't understand how they missed this problem though. I could understand if only one of my 4 devices had had the problem, so far for me, its 100% of the devices that have flickered
[HTC One X] 0kk0:
Hi,

i was willing to get a HOX but im waiting till there is a fix or something like that...

but i was wondering... i think(or hope?) this is software issue. could it be that its related to lightsensor and in relation with battery? and the drivers are programmed with to small steps(more or less light in lightsensor) between the ammount of light received by the sensors related with battery lifetime?

ps: glitches were solved? in latest update?

bye
[HTC One X] pewpewbangbang:
Glitches were software and have been solved.

This strobe like effect on light grey colors is still unknown whether hardware or software. HTC seems to be treating it like hardware for a few people and getting exchanges. But I don't know how much that helps, as a lot of them have this problem and people that are getting exchanges still turn up with the problem sometimes.

I'm holding onto mine until more is known and if HTC releases any statements or anything. I e-mailed them to ask if I would even be able to get a replacement since i'm in the US.
[HTC One X] myself11:
I'm going tomorrow to a HTC Repair Center because of gap an flex on my screen.

Do your One X's flicker all the time or just sometimes? Mine only flickers on white/grey backgrounds for a few seconds after I change, for instance, from Home to Settings. Is this flicker?
[HTC One X] pewpewbangbang:
Yes?

Go into settings --> power --> battery use --> click the battery graph and see if the grey is flickering. Mine does and I have the SH23 batch which is supposed to be a lot better.

Change the brightness around too when checking it. On really low brightness, I have no flickering, but when I start increasing it, anything around the middle and above flickers.
[HTC One X] myself11:
Ok, now I see it. Thanks. But I have to be really close to notice it. Repair Center guys gonna laugh at me.
[HTC One X] pewpewbangbang:
If you turn the brightness up you will notice it even more haha.......I wonder how I can get this fixed/replaced in the US -.-
[HTC One X] wietse1988:
Tomorrow I get my exchange device, will see if this device is better. Today I haven't used my phone as much as last days, now I have the feeling that the phone is flickering less than the last days, know I don't know of changing the device is the right decision. Accept for the screen I love this phone very much!
[HTC One X] hamdir:
like i said all of them do have an amount of flicker or brightness adjustment

can not be really considered an issue unless it goes bad like some reported

about to test mine tonight wish me luck
[HTC One X] mwilky:
Received my replacement today and so far no flicker!

HT23
[HTC One X] oxfordmark:
What model number is it
[HTC One X] mwilky:
Where do i find this?
[HTC One X] HaTeC:
Settings --> About --> Hardware info (IMEI etc...)

You will find a Serial tab there that starts with HT...
[HTC One X] optiknerv:
Or on the box sleeve. Or the stickers in the box
[HTC One X] mwilky:
Ht23tw129446
[HTC One X] diegosps:
Did you got a reply? I would like to know if its warranty is globally accepted.
[HTC One X] pewpewbangbang:
No response yet......i'd expect them to fulfill warranty though and replacement if the issue really is hardware as I believe almost every single device has this problem bar a few.
[HTC One X] oxfordmark:
Mines a yw1355544
[HTC One X] oxfordmark:
The other thread reports something new from the head of HTC customer services.

I'm still going to exchange the phone tomorrow, incase I get a better one. Least we have the fall back that they are looking to resolve it.
[HTC One X] DazNoonan:
Yeah good to see a response finally from HTC, shame to doesn't make things any clearer as of yet though so I think you are right in exchanging; I will also be doing the same as I mentioned earlier.

Hopefully the lead in the other thread will eventually turn out to offer some concrete confirmation on what the issue actually is and if a software update will resolve it. For now it appears exchanging is the best option (if you can that is).
[HTC One X] darken_rahl:
But that guy who found the battery thing off course got a lot of media coverage. It was picked up by several off thw biggest sites including engadget. Not something you can say of this problem.

I noticed it (or it showed up) too late to declare it DOA. if I turn it in for repair it might take weeks before I get it back. I hope I get confirmation soon that it is software or hardware.
[HTC One X] limestone:
has anyone who believes that 1.28 is the cause of the flicker, tried going back to 1.26 to check for the flicker again?

I too experience flicker only this week when the 1.28 update was made available to me. the flicker is obvious enough in certain situations that i don't believe that i would have missed it if it was there back in 1.26...
[HTC One X] BarryH_GEG:
Those of you anticipating the worst possible outcome - your return window closes and the problem does turn out to be h/w; which of these do you think will most likely be HTC's response?

1) Realizing their flagship phone has had a serious launch issue, bend over backwards trying to accommodate loyal early adopters by either relaxing existing policies or coming up with new ones specific to this situation. Including overlooking any bootloarder’s that may have been unlocked. Applying the attitude "we'll do whatever it takes to make this right because our future depends on it."

2) Strictly enforce existing policies requiring people with defective phones to all simultaneously send them to HTC repair facilities which will become inundated by the requests prolonging turnaround times by weeks or even months. Applying the attitude "we've already lost money let's do as little as possible and focus purely on the bottom line."

First, I think its s/w. The Asus Prime's problems were just as erratic and updates normalized then. But if it is h/w, I'm voting for number one above. HTC's financial health isn't that great and they're a public company answering to shareholders. They've lost money because of this already because of the returns and exchanges and as tempting as number two is, the loss of face that accompanies it would be worse long term than doing what’s right.

Time will tell. ;)
[HTC One X] wayne56:
As this is a problem that isnt always noticable in the first week or so of purchase ( as with my case ), I thought I would share the info I have to get it sorted quicker than warranty, hope this helps some people.

I went into Vodafone after my '7 days of being able to return the phone' and they said all they can do is send it off for warranty... Hmmm, dont think so. Rang trading standards and explained my situation which they gave me a very helpful answer to, however I can't find the bit of paper I wrote it down on so you may have to ring yourself if you find yourself in a similar problem and don't want to be without a phone for a few weeks. The law that covers you on this is in section 13 of the sale of goods and services act 1982. Let trading standards tell you what to say, go back, ask again politely only to receive the same answer and quote what trading standards tell you to say (under the above law).

And boom! New phone, no sending back for warranty :)
[HTC One X] double_ofour:
Does the Section 13 of the sale of goods and services act 1982 is an international law? or does that apply only in your country?

Im too lazzy to read our local law about this.. lol..
[HTC One X] twistedh:
That would only apply in the UK. I'm sure most countries would have a similar policy though
[HTC One X] wayne56:
Sorry yes that is only a UK law, however if you did a google search on trading standards in your country or whatever its called over there, as twisted said you should find something similar, and most likely even a help line you can ring for advice.
[HTC One X] DazNoonan:
I thought the Sale of Goods Act was 1979? Wasn't it the Supply of Goods Act that was 1982? I would imagine this falls under the Sale of Goods Act 1979 though...
[HTC One X] DazNoonan:
Removed.
[HTC One X] EddyOS:
Quick question, and sorry if it's been asked already...

Are people running custom ROMs having the same issue? It seems to be people running stock that are having the problems (or I've just not read every post properly)
[HTC One X] DazNoonan:
Yeah people on custom ROM's are also having this problem... Would be hard to find in here as we are now on page 70; but yes it has been discussed.
[HTC One X] Stanimir Komitov:
I just got my replacement H24 made in Taiwan. Charging now, will see in a while.
[HTC One X] hamdir:
HT242 or HT243?
[HTC One X] DazNoonan:
Replacement has arrived from Vodafone and it has come with the UrBeats headphones again... I guess Vodafone havn't sold 10,000 devices yet?

Anyways its a HT23 model again and made in Taiwan just like before. I've stuck it on charge so should be able to report back in 3/4 hours if it's okay etc...
[HTC One X] Stanimir Komitov:
HT243
[HTC One X] oxfordmark:
Do you mean HT24 (two letters) then 3xxxxx?

(so, HT24xx1xxxx)?
[HTC One X] DanteGR:
I have had the phone for a week now and the first signs of flicker have started to appear. They are not visible on the sun and snow pic that everybody is talking about neither on the gray color of the "screen test" app.

Instead i am witnessing it on dim white screens (low brightness) like in tapatalk, whatsapp messenger, standard messages or people app etc.

But it's quite random and not all the time. But i guess they are signs that it will become permanent as others have mentioned.

I have one week of DOA period left so i will keep an eye on the development of the situation and the threads here hopefully for an official statement from htc.

If it is hardware though i suspect that htc is going down big time...

Btw there is no flicker if the device is plugged in the charger.

Finally, if it is indeed hardware fault then i would expect the release of the new batch of flicker-free phones no sooner than July-August..

Just my 2c
[HTC One X] EddyOS:
I'll have the 2nd pair of UrBeats ;)
[HTC One X] DazNoonan:
Haha I didn't keep them mate; if I had of done I would now have 4 pairs. I just did a complete like for like swap - Too honest I guess! :)
[HTC One X] hamdir:
im pretty sure all of the current One Xs are the slight flickering like you described, i also think its there out of box, no reason to worry unless it does get worse like its being reported
[HTC One X] hiya1987:
i have sent mine in for repair, i cant be bothered going through anymore handsets so im hoping they replace the lcd and see what happens its going to be a long 4 weeks
[HTC One X] DazNoonan:
Yeah I'm thinking your right there... I think its possible on all devices and it's just that maybe something is triggering it to make it star happening. Again your right about the fact it normally gets worse over time too.
[HTC One X] holygeesus:
Still no flickering here on my phone with auto-brightness off. I'm too scared to turn it back on and see if it returns lol

How long have people gone with seemingly good phones before the flicker has suddenly come on?
[HTC One X] muuu:
Is this http://youtu.be/cSj9J7VeEGU the screen flicker you see? :confused:

I hope not... Because that's a android 4.0 developer option...
[HTC One X] pewpewbangbang:
no.......then we'd all be idiots

Some people may have other problems and issues as there seem to be multiple screen issues

Mine is that light grey colors flicker similar to a strobe light when the brightness is medium to max setting. All the other colors are fine. And low brightness is fine.
[HTC One X] muuu:
lol so true ^^

Any chance you can find the color value/code(RGB/HEX), so that we can reproduce the same color.

Edit: Also does need to be fullscreen(almost) or just a small part in the right color?
[HTC One X] oxfordmark:
Hi go to http://www.lagom.nl/lcd-test/inversion.php and loom at the grey boot at the bottom. I found when looking at the red text you could see the flickering.
[HTC One X] DazNoonan:
So far so good on the flicker front. Heavily used the phone and seen no signs of any problems yet. See if it can continue!
[HTC One X] combat goofwing:
If I look at all the grey boxes it seems to flicker but ob a solid grey background it diesnt

Sent from the Beast that is the HTC One X in white...... :-)
[HTC One X] Stanimir Komitov:
Well, after a full day of use I must say that I have completely different device after replacement. The build quality is much better, screen feels smoother, no flickering at all and the led notification is different - smaller and not so bright, which is better. It is a perfect device.
[HTC One X] oxfordmark:
Give it more time.
[HTC One X] oxfordmark:
The solid box should flicker if you have the problem
[HTC One X] hamdir:
on my new ht243 I tried all the boxes and tests from 1 to 7, no flicker what so ever

the boxes flicker when moving them which is normal but when you hold nothing at all

my phone is at day 3, I think this is good stuff
[HTC One X] Ripley:
Ditto
[HTC One X] DazNoonan:
Sounds good so far then... Did you also scroll down to the really large box too and see if that flickered and not just go into the 1-7 ones?

I've just done it on this 4th device and so far so good...
[HTC One X] wietse1988:
I have my new device for one day now, so far so good. I haven't detect any flickering at all. I've did the antutu benchmark, and had similar results like my last phone. When I hold the phones next to each other, it looked that the phone that was flickering was brighter, white seamed more white and black more black. Both phones where a ht23 and then a different number. I'll let you know if the results stay the same in the next days.
[HTC One X] hamdir:
yup all the tests @ 35% brightness, no flicker what do ever, I can finally breath?
[HTC One X] DazNoonan:
I sincerely hope you can mate. Do keep us updated :)
[HTC One X] DanteGR:
I did all the tests too along with the last one and they don't flicker at all when stationary. Only when going up-down just like u. Does this mean i am ok?

Then why do i randomly have the occasional flicker on tapatalk screens and other ones that are dim white?

Could this be a problem of autobrightness trying to adjust mate??

Also never had flicker on the usual sun-snow pic that everyone is talking about or on other grey screens..

Don't know what to believe anymore :(
[HTC One X] twistedh:
As already said earlier on in the thread, I have this problem and more noticeable when over 50% brightness. But for the sake of battery life and the fact that I don't like the screen glowing like a neon stick I usually have my brightness at 30% all the time so in that respect the flickering wouldn't bother me at all.

The fact that I know that my phone has this fault makes it impossible for me to ignore it. I can't have anything knowing that there is something wrong with it, it slowly eats away at me, it bugs me. Hopefully HTC will release a statement early next week as stated in farnsbarns thread HERE and then I'll decide on a course of action.
[HTC One X] hamdir:
I don't think anything wrong with devices not showing obvious flicker

even my apple cinema display at work shows some sort of flicker sometimes

so no need to worry for no reason u still hav warranty
[HTC One X] gatorneedshisgat:
My advice is return your phone if you have the problem, i got mine replaced and it's working perfectly now. The people who keep getting bad ones might be that the retailer you bought it from has a faulty batch.