[Asus  Eee Pad Transformer Prime] s1lenz:
I don't want to go back and forth on this. I'm not sure if you've only owned Nexus phones or if this is your first Android product but that's the name of the game. If you want to talk about leaving customers in the dust and letting them fend for themselves, try being a Samsung Vibrant owner who didn't even get Gingerbread when it came out less then a year after the Vibrant came out. And GPS dongle to fix that phone's GPS issues? LOL. The Vibrant had a plastic backplate and the GPS was STILL abysmal. We didn't get any official fixes. We didn't get and dongles. We didn't get anybody from Samsung officially supporting us. The small XDA vibrant community threw that phone on their backs and helped turn if from a POS phone to something spectacular after it was all said and done. Do you think they felt "used by Samsung?" No, they did it out of love for the phone.

I'm not going point-by-point but to reiterate:

Asus doesn't owe us ****.

The GPS feature was taken out of their website the week of launch. For all intents and purposes, the only people that should have felt entitled to the GPS are the people that bought their tablets on the first week. Or they could have said "hey we released these GPS fixes. Not working for you? Oh well." But they didn't. I don't think you understand the cost of manufacturing GPS dongles vs software fixes. Whenever you manufacture anything, even screws, you're taking a hit. Although I don't care about the dongle and it's super-ugly, it is a huge deal .

"Well Acer did this and so Asus had to do it too" has nothing to do with entitlement for an unlocked bootloader. Please refer to point 1. There's nothing in the specs that says your $500 purchase gets you an unlocked bootloader. You knew that before you bought the Prime.

The media assault, XDA *****ing and "class action lawsuits" are maginified by your views as a power user and a XDA fan.

You could make a fair argument that Asus is feeling pressure from Apple's customer service because the ipads are destroying the tablet market, and if I buy an ipad I have a guarantee that if anything happens to it or I just don't like it I can just drive to the Apple store and get a replacement or a refund.

But again, I can't stress this enough: the majority of users that have purchased the transformer prime will never have heard of xda. They will never root their tablets. They will never flash a rom.

These "class-action lawsuits" you keep referring to get brought up any time there's a launch on a new product. You don't think there was a class-action lawsuit against Apple when antennagate came out? How many of those were successful? What was Apple's response? A 10 cent rubber bumper? These lawsuits are just a bunch of whiny customers that feel like the product didn't live up to their expectations and want to ***** about it through financial means. Unless a product is hazardous to the customers health and they have to recall it, companies aren't phased by these "lawsuits."

Lastly, I want to correct myself about the two Asus employees on the forum. As far as I understand it, Gary cleared it up with his last post: he came here on his own accord initially and volunteered to help with any issues that came from the Prime. Asus didn't send him here. My guess is he then petitioned Asus to put someone on here full time, hence ASUS_USA.

So again, the theory that Asus initially put someone here because they were pressured by bad press, class action lawsuits and XDA *****ing is just plain wrong.