yashsingh1/xdaforums huggingface dataset:
[HTC One X] chrisrosevilla:
My 1st HOX was all over the place and navigation was unusable; it had me moving around (often at speed) when I was stationary and spinning around at times. I'd be 2 or 3 streets away from where I was. The replacement on the same firmware was perfect & has never done any of that. There's no doubt in my mind that it was a hardware fault.
[HTC One X] stu_tls:
I have just spent an hour on the phone to 3uk about this problem

the guy was really helpful and wanted me to send it in for repair but i want a new phone! it should work right from new!

anyway the rang HTC and spoke to them and HTC know nothing of the problem apparently!

seen as though I dont want to send it for repair they advised me to go back to store and try phones before I left with a new one! if the store will allow me to have another one!
[HTC One X] stuart0001:
After 20 minutes of logging this other HT241 seems to be rock solid too.

I've said it before (as of others) and I'll say it again, if you are in open sky then your position should not move by more than a couple of metres, If it does you have a hardware fault and no amount of software will fix it. Don't put up with it, get it fixed. This is a £500 device and so you shouldn't have to compromise, especially when you consider how accurate a fully working GPS can be on this phone.
[HTC One X] twe69:
People saying to try with wifi on, is that to see if signal gets worse?

I had bluetooth on instead, would that do since its the same antenna?

I got a lock on to 7 out of 10 satellites within about 15 seconds inside the car.

Used My Tracks driving to work and most of the time it was 100% correct, things like at roundabouts it put me as going across some than round them....

Also I couldn't see an option to keep the screen on for My Tracks, or maybe I am blind? Don't know!

I remember having really bad issues where my position would jump around when the phone was on a flat table.... But since I sent it into repair for the screen flex the gps has gotten mucher better.... And am using Google Location Services.... (remember it improved previously when I switched that off).....
[HTC One X] dezborders:
Missed a call this afternoon as I was in a meeting at work. Later I listened to a very garbled voicemail from HTC saying that they were aware my repair was taking longer than promised and they were trying to find out the cause of the delay... Told I would be contacted again within one week with an update.

Not gonna see my hox back here anytime soon me thinks ?

However I would rather see the repair job done properly rather than rushed.
[HTC One X] twe69:
I had that happen when mine was sent in for the screen flex just over a month back, apparently they had delays getting replacement parts, as they had ran out of stock....
[HTC One X] kelzie:
Mine is working fine? Used it for 40 minutes the other day and it was fine..
[HTC One X] ChefChaudart:
How my HOX looks like ? I do not remember ...

Should be returned next week :mad: ( 1 month ... )

They change the motherboard. ( not a lot of pieces ! )

( By the way, they didn't mentioned I put another ROM :angel: )
[HTC One X] danlat1415:
Further co.confirmation that its a hardware issue.

They wouldn't replace the motherboard unless they needed to.

Other people who have theirs with HTC on hold whilst parts are ordered also confirms its a hardware issue...
[HTC One X] stu_tls:
I've just had my phone replaced again under protest mind! This is the 3rd one

So far its not looking too bad!
[HTC One X] dezborders:
I don't think there's anyone on xda who still thinks software can fix this, yes it's a hardware fault.

However much testing was done to make temporary workarounds with WiFi off, etc for anyone who didn't want to send their hox to HTC for fear of voided warranty from custom rom use
[HTC One X] glegra123:
About Gps chip

Im new posting here, but I will tell you my experince with the gps!

My first Nox was working great until I used for more than 6 hours in the car for a long trip and charging all that time. So the phone said it was using more energy than is receiving from my charger.In the end the gps stop working as normal.So I think got some heat or either and electrical problem, but went down and I need to buy a new phone, and everything works in the new one! I hope I will not broken my gps chip anymore! Is all hardware!:rolleyes:
[HTC One X] dezborders:
HTC online tracking today says "Repair status: complete" so with any luck I will get my hox back (working?) In a few days ... Will update this thread once I have it and have tested GPS
[HTC One X] ChefChaudart:
Mine is on Status "Returned" for a week now :(:confused:

[Edit]

its back :laugh:

.. but the problem is still there :mad: I don't know what to do ....
[HTC One X] danlat1415:
Has yours come back yet pal? uPS normally deliver next working day.
[HTC One X] dezborders:
R A G E !!! :/

HOX returned today, exactly same issue as before. I imagine all the "engineer" did was flash an RUU (after my HOX sitting in their service centre for a week). So what was the point in writing an A4 detailed description with screengrab? Obviously HTC technicians were short of toilet paper so used my problem report.

Grrr. So wish I had bought (spit!) Samsung GS III
[HTC One X] stuart0001:
As HTC have failed to repair then 3 must replace your phone in accordance with the sales of goods act.
[HTC One X] danlat1415:
Sorry to hear that!

get straight back onto them and return it to them again.

If they don't repair after second 'attempt' you can legally request a replacement. They even state this in their terms of repair. They'll request you return the full device including charger etc after a second attempt.

If you PM me your email, I'll send you a copy of the sheet I sent along with mine. Make sure you STAPLE it to the 'tick sheet' so they don't get separated and used as toilet roll..

get straight back onto them and request it be returned
[HTC One X] dezborders:
3 not interested as its out of the 30 day exchange period ;/
[HTC One X] dezborders:
Thanks will pm u now
[HTC One X] danlat1415:
Sent - thanks
[HTC One X] gazzabwoy:
Carphone warehouse tried that with me, i.e. sent phone for repair and comes back just the same with faulty gps, but cpw have a one time fix policy, meaning if the cant fix it they will replace. So i had to practically drag manager out of his tin hut of a shop to prove gps was jumping around.

Then he said he'd need to send away for repair again, but changed his tune when i reminded him about the one time repair policy and advidsed him id aleady been onto his head office about my concerns about them being able to fix this fault.

Just shows you what a little knowlege can do as i got a replacement phone there and then and it was the 3rd one they brought from stores that had working gps, as i made them test the wifi and gps ... 1st one had faulty wifi, 2nd had crap gps.. 3rd is still working great :)

If your phone is not fit for purpose then you have 6 months warranty regardless if you have rooted or not (in uk) :silly:
[HTC One X] ChefChaudart:
HTC also asked me to send it AGAIN on repair ...

Could you point me to HTC 1-repair-only policy ?

[Edit] it is only for CWP ?
[HTC One X] danlat1415:
It's only CPW. HTC have a 2 time repair, then replace policy. It's mentioned somewhere in the emails they send you when you book a repair.
[HTC One X] gazzabwoy:
I believe this answers your question.
[HTC One X] superdioz:
me and a friend of mine we have the same problem.

i read the whole thread but i still didnt undestand if is an hw failure or a desing/chip problem.

if i will send the phone to the htc, at the 3th time the new phone will works? is it a russian roulette?

i'm very angry.
[HTC One X] stuart0001:
It's a manafacturing defect. It is indeed a lottery as I've had varying success with models built on the same day and factory
[HTC One X] tan1736:
my phone for repair and comes back,

and the brand new oneX is comes back, eveythings is fine, GPS is no problem and work fine.

Now restore to the JDROID rom and EternityProject Kerner 0.92b I used before, GPS is work fine too, so is not software fault.
[HTC One X] superdioz:
did you get it back working at the first time?
[HTC One X] datta.ca:
I too had problem with my GPS. It was jumping all over places.

Given for repair to HTC HK Service Center. They promised me to repair in 3 days but got it back after 2 days!

As per service sheet they changed the Main Board of the phone. I do I make sure they have changed it?

Pls let me reliable way to check if GPS is working fine or not?

One thing is good that they battery life is better after repair!

Cheers!
[HTC One X] stuart0001:
In open sky, record a track using my tracks for 20 minutes and your position should be static
[HTC One X] datta.ca:
Tried this and GPS again is all over place after replacing the main board :crying:

It looks like the problem is not fixed and phone has some other defect which causing this issue.

I have raised another ticket with HTC asking to replace my handset or refund the money. Lets see what the reply.

Cheers!
[HTC One X] tan1736:
yes,in origin sense ,gps work fine too.
[HTC One X] ChefChaudart:
HTC feedback

I get a call from HTC.

They saw I was unpleased with the repair.

They asked me again to explain the problem (...), and claimed my first description was unclear :mad:

( But did the technicians read my explanation on HTC mails ? no ! Did they read this thread I mentioned ? no !)

Well, they asked me to re-send the device, and they pretend it is a software failure ...:eek:

In fact, I´m sure they have absolutely no idea what´s the problem ...
[HTC One X] datta.ca:
Infact same was the issue with me. After changing my mainboard also GPS is all over the place.

They suggested to send once again for the repair for which I have clearly declined.

I told them, after changing Mainboard the problem is not solving that mean phone has a manufacturing defect and needs a replacement and not repair.

I am no way going to sent it back for repair!

Cheers!

Datta
[HTC One X] dezborders:
You say they changed your maiboard but problem still exists?

Was your phone unlocked with htcdev ?

When u got phone back did it say locked or RElocked in hboot ?
[HTC One X] ChefChaudart:
I relocked mine before sending, but miss to re-install original ROM.

They didn't complained....

But this time, for second return, as they pretend it is software fault, I will probably restore to original state ... for nothing ...
[HTC One X] dezborders:
Yes but asked what your hboot menu said when the phone came back .... If it said "Locked " then they did change the mainboard.

If it said ReLocked (or unlocked) then it's the original mainboard and has not been replaced ...

I am suspicious that you still have the same hardware faults after the entire mainboard has (allegedly) been changed
[HTC One X] ChefChaudart:
it was marked as "locked".

And by the way, I asked to HTC contacts to have a look at current thread, but they replied they NEVER look at forums ...
[HTC One X] dezborders:
Cool then u did get a new mainboard. It's VERY worrying that this didn't fix the issue though .(

As for HTC not reading forums ... Doesn't surprise me ... but they are missing out on a great source of information and product feedback
[HTC One X] liberator72:
So after suffering with the WiFi fault for quite some time I managed to convince CPW to replace my phone, which the begrudgingly did after weeks of arguing with them on the phone, through emails and going into stores. I finally got my new replacement yesterday. They replaced my original HT24 model with a HT23 model. I was happy enough with that though as it resets the 28 day exchange period and as stated here before, once they fix it once thy automatically replace (although my replacement was done through repairs so goes down as a fix anyway). Setting up Cerberus app today for tracking my phone if it's lost or stolen and low and behold, I have the GPS problem. Read this thread from page 1 all the way through and tried the various fixes (except rooting and altering gps.conf). Aeroplane mode on/off, WiFi on/off, AGPS on/off. All the same, will lock onto my position for a few moments, then shoot off up the road (according to GPS Status) at a rate of 250Mph and spin around eccentrically all over the place. Crazy how a £500 piece of hardware can have so many defects, be it WiFi, GPS, Screens etc. etc. Straight down to CPW today and unfortunately they have none in stock but have some arriving Monday at the latest. They have agreed that they will just replace it when some come in and I will stay there and test it for everything before I leave the store this time.
[HTC One X] MrKaon:
To be honest I'm using my DHD for almost 19 month now , I faced GPS problem as described in first post of this thread from early days. only solution I find out back in old days was restarting my phone and load navigation again, it worked but later noticed clearing agps cache and restarting navigation program will work as well in same way.

now I don't have this problem any more
[HTC One X] ffforce:
So I just got back my phone after having the same problem

They replaced my main board and also my battery because they damaged it during disassembly(I wonder how). Initial test on maps and it's working quite well.

With the change in main board the phone serial and imei changed.. My serial now starts with MB
[HTC One X] OysterCatcheRR:
So there isn't any chance of just getting a new phone then? (I'm about to send mine in also)

Hmm... Also, my phone is Three branded. Is there any chance I will get an unbranded replacement?
[HTC One X] dezborders:
If they fail to repair it in 2 attempts you get a new handset ... but branded and locked to same network as your original handset
[HTC One X] Duulis:
The battery is glued both to the bezel and the chassis. Rather easy to damage it while removing :P
[HTC One X] black beard:
So I think my problem is a little different to most people here..... what started out as GPS position jumping around and spinning when stationary in navigation (Gmaps) turned into complete failure to get any kind of GPS satellite lock at all (tried all troubleshooting in this thread, wifi on off, clear and reset AGPS etc etc etc). Tried factory reset twice myself on the phone before ringing HTC support. During my phone convo with them I mentioned the most recent factory reset and it hadn't made any difference and at that point he cut me off saying that if that hadn't fixed the problem it would have to go to place of purchase for repair.

So being in Australia this might be a bit different to how it's handled elsewhere - because as it turns out place of purchase (telechoice) don't send faulty HTC's to an authorized HTC repairer, they just send them all to their own repair mob... I obviously over estimated their intelligence because when I was asked to describe the fault - I stated that the GPS fails to get a lock on a satellite even when in clear view of the sky for a prolonged period of time. I offered to give them the reference number of the HTC call as further info (at this point I didn't realise it wasn't going to a HTC repair center) but was told that wasn't necessary.

So I get the phone back with a comment on the repair form that they have "updated software, and reset factory settings". I knew straight away that I'd just been without my phone for 2 weeks for nothing as these clowns hadn't even tried to fix my problem.... sure enough - problem is still there. Spent all afternoon on the phone to telechoice and HTC. Telechoice just want to send it back for repair again, but when I said "not good enough" they said that if HTC acknowledged it was faulty - try to get them to take ownership of the problem.... HTC tell me that warranty is thru the supplier not them.

Incredibly annoyed at this point..... Sent a nasty email to telechoice regional head office, even though I believe HTC are more to blame, it seems I can't hold them to account - have to deal direct with the supplier....
[HTC One X] manikm303:
after seeing my friends one working perfectly - i sent mine back even tho id unlocked (and relocked) the bootloader.

after repair seems to be working fine, i have a new IMEI number but same Serial number?

GPS working fine now, no tricks needed to make it work (how it should be)

:)

Happy at last.

(to confirm - deffo a hardware issue) - the only reason i unlocked it in the first place was to see if i had the same issues on various ROM builds.
[HTC One X] dezborders:
Still waiting for my HOX to be repaired, however thought I would share an observation with u all....

... in the UK newspapers there is not a single mobile network advertising the HOX on its deals. You can still get this handset if you specifically ask for it, but none of the UK networks are actually promoting HTCs flagship model... I wonder why that is?
[HTC One X] ffforce:
So in regards to my previous post, I tested the GPS and apparently I travelled 1.6km in 16 minutes (while the phone was still) even after sending it in for repair. What should I do? I'm really sick of sending in my phone
[HTC One X] dezborders:
Did you send directly to HTC for repair? After 2 failed attempts at repair their policy is to replace the handset. (May not apply if you sent phone to your network provider and not dIrectly to HTC)
[HTC One X] chrisrosevilla:
Mine's going back, which is a pity because the rest of the phone is flawless and I'm delighted with it.

I tried using navigation side by side with my Desire, which was perfect, and the X was all over the place; saying I was 2 streets away and going in the wrong direction, spinning round, etc.

Using maps in the garden with a clear view of the sky and with a Desire next to it, the Desire was accurate to approx 2 - 3 metres, the X out by typically 15 - 20 metres and worse still, even though GPS was locked and I was stationary, it would suddenly start to wander off all over the place, often at speed, up to a 100 metres away and the compass bearing was way off and swinging around. Needless to say, Navigation is unusable when it's doing this.

Thank heavens I've still got the Desire to fall back on. Just hope the replacement sorts it & I don't get one with other problems since the phone is potentially amazing.
[HTC One X] knoxploration:
You either have a problem with your navigation app, a calibration problem of some kind, or simply a hardware problem with your phone. The HTC One X I have works just perfectly for navigation. (As well as or better than my dedicated TomTom GPS receiver.)
[HTC One X] chrisrosevilla:
Thanks knozploration, I had 2 40 minute conversations with tech support, then HTC direct in which we tried just about everything because I didn't really want to send the phone back unless it was absolutely essential, since everything else was fine. And I'd spent ages setting and loading it up.

Whatever we did the problem was the same & it was Google maps and Google navigation. I notice a few others on here have mentioned a similar problem & replacement sorted it.

I would have thought the One X GPS would be at least as good as the Desire, which is perfect and thanks for confirming the One X is capable of doing this properly. That does make me feel reassured to some extent even though I hate sending it back.
[HTC One X] knoxploration:
Glad to help!
[HTC One X] Demented-Idiot:
Thanks for the info Barry, i will try running it on both and see what happens.

As soon as i can get away from my desk today i will try it in airplane mode and see what happens.
[HTC One X] Demented-Idiot:
Sadly it didnt help, still have this problem.

Funnily enough i just got off the online chat with HTC and dispite me explaining it to them and telling them that whilst the accuracy radius was small (indicating a good GPS lock) it thought i was at its worst, 400 meters away!

They consider this to not be a fault!?

Think ill pay a visit to Vodafone on the weekend and see what they can do, if anything
[HTC One X] mgdew:
when you are an avid runner like me and want to use Runkeeper on the HOX it turns into being a painful ordeal to say the least. I went for a walk last night, my GPS went crazy;

Not sure if you guys can see the map in runkeeper that it tracked.

http://runkeeper.com/user/mgdew/activity/83918178

Stupidly, this might be the very reason I take my HOX back. Battery life I can live with, some slowdowns now and again I could suffer, but the GPS is a major factor for me being able to track my runs and health, the iphone I had before was great for this.
[HTC One X] hetalmp:
I've got the same problem. Narrowed it down to something around magnetic fields interfering with compass , gps, maps etc. It seems to mess around with orientation . I'm going to get mine replaced, there is no way this is software.

Try this on your compass. Put it on a flat service and turn your phone and and north isn't always north.
[HTC One X] Whistler23:
Hi all,

Just wanted to pipe up that I've had no problems with GPS using Google Nav. I live in Surrey and spent the weekend down in Kent going all over the place. Was absolutely spot on with every direction.

I'm guessing some phones have GPS issues. Could it be related to where the phone was made? I'm sure I read somewhere about Taiwan and China and it seems to be Taiwanese phones that are having issues. I have a China made phone and got it on relsease day here in the UK and so far it's been faultless.
[HTC One X] knoxploration:
Taiwanese phone here and faultless.
[HTC One X] hetalmp:
I had the HTC One X build HT23 and HT24. Both have issues with GPS locking.

I've had it on builds 1.26 to 1.29.

Can those with a working GPS and no locking issues checked with gps status, google maps or htc locations let me know their htc build numbers. This has to be a hardware fault.
[HTC One X] gonzo99:
Damn, I was hoping it could be software and a gps.conf tweak.

Has anyone who had the problem tried rooting and adjusting gps.conf according to the posts in the Android thread?

For me it appears to be an A-GPS problem. If I run in airplane mode, the fix is slower, but it definitely gets more satellites and holds on to them better. In a-gps mode, its all over the place and bounces between a different set of about 4 satellites seemingly at random.

Yesterday in a drive of less than a mile, I went from 0 to 326mph, and from +1000 ft to -300 ft :eek:

Its not even an 'inaccuracy' problem. If that was consistent that would be ok, its just completely all over the place, which means that any navigation program is useless because of constant re-routing.

On my second (currently HT24) and everything else seems fine, so really don't want to send it back, but if thats what it takes.....
[HTC One X] matmar:
Did you try to erase a GPS data with GPS status on market?
[HTC One X] hetalmp:
I erased the agps, it's not rooted as I don't want to chance the warranty yet otherwise I would like to try changing that config file.

I have no other faults with the phone, but was expecting the 1.29 build to fix it, even HTC support said it would, but I don't think they have a clue. So far build HT25 might be good from another post. But I do get the feeling replacing it will just have the same issue.
[HTC One X] gonzo99:
Yes thanks - tried GPS Status and GPS Test. Not sure if it matters, but the ntp in gps.conf is set for North America, not the UK, but I can't change it without root.

In GPS Status the compass goes all over the place, often switching 180 degrees and then back again. I would guess since it keeps fixing on a small number of different satellites, its getting totally confused. It seems to pick up different satellites to my Desire Z too, which locks on perfectly with a stock ICS build, so its not an ICS issue I don't think.
[HTC One X] airwind:
Had a horrid time today navigating to and fro between central london and heathrow using hox. It was utter embarrassment in front of an iphone user driving the car and me helping navigate with this crap phone. As much I praised my old htc desire I detest this phone's gps capabilities. I was hoping for a resolution here but I think my phone will have to go back unless someone can help here please.
[HTC One X] OysterCatcheRR:
Just get it replaced. I had the same problem, but GPS works perfectly with my new HOX