yashsingh1/xdaforums huggingface dataset:
[HTC One X] hetalmp:
What is your build number where the GPS works?
[HTC One X] knoxploration:
HT23 here with no problems at all.
[HTC One X] wietse1988:
I have the ht23, and my garden sensor is messed up as well. When I do a function test, dial: *#*#3424#*#* I get a range error most times. Don't know if this could be fixed by software? If I use Google sky, the map goes all over the place. Should I get mine repaired??
[HTC One X] ffforce:
Yes I did. This is actually my 3rd set after having problems in the first 14 days with the screen. I don't want a new phone for fears that the screen might be problematic again. And also the process is so troublesome.
[HTC One X] dezborders:
I know how u feel. Check my Sig! If my HOX don't come back next week AND fully working its days are numbered.
[HTC One X] dezborders:
Your quotation is ready

"Dear xxxxxx

Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair.

We have prepared a quote for you which you can view, accept and pay for at hxxp://..............

If you decide not to complete this repair, your device will be returned to you following receipt of payment for the administration and shipping costs incurred. You may use the same link as above to arrange this.

Many thanks,

HTC Customer Care"

... so now the argument starts... :/
[HTC One X] OysterCatcheRR:
Had you rooted your phone, or what?
[HTC One X] aboveliquidice:
By looking as his sig, I would say yes.
[HTC One X] Soulfly999:
@dezborders oh damn that sucks and i can't understand that. Everybody knows it's a hardware fault!? :eek:

I have the same problem with gps hopping. Today i relocked my hox and installed the original vf ruu.

Now i have to talk to vodafone germany about a exchange or repair?. I hope there are no problems with the relocked bootloader.
[HTC One X] dezborders:
The vast majority (or all?) HTC owners who unlock a handset at htcddev.com then go on to flash a custom Rom... and HTC know this.

Whether HTC are legally justified in voiding the handset warranty if it's unlocked using HTCs own unlock tool is questionable. (Legally: probably?, Morally: No!)

For me a bigger question is that the quotation for a new mainboard is not because my GPS and WIFI faults are confirmed to require a new mainboard, but instead HTC claim this is required (and is chargeable) so that my handset can be returned to me in a "warrantable state." (Quote from HTC support web chat below).

"under the terms and conditions of your repair we must fully repair the phone

so it is in a warrantable state

which includes any repairs needed that may not be covered under warranty"

In other words I'm being asked to pay for a new mainboard to undo the htcdev unlock, even though the faults affecting my handset may not require this part to be replaced. If a car machanic did this he would be prosecuted by trading standards. HTC also did not confirm or deny that even if I did pay them £180 for a new mainboard, my warranty would still be voided.

Finally... yes my Sig says it all. The HOX was my last ever HTC device ...
[HTC One X] Soulfly999:
how much you have to pay?
[HTC One X] dezborders:
ENDEAVOUR RTV MB HUT GBR ENG WHT £116.90

Labor £22.00

Shipping £9.60

Tax £29.70

Total £178.20
[HTC One X] Soulfly999:
wow that sorry goddamn really sucks...
[HTC One X] dezborders:
Suggest you send HOX to Vodafone and cross your fingers they don't check for "relocked".

Flashing the original RUU before returning your handset won't help.

HTC only check the locking status in HBOOT to decide if the warranty is valid or void.
[HTC One X] stuart0001:
Whether it's locked or unlocked is irrelevant as far as the law is concerned

Vodafone must repair or replace unless they can prove you caused the fault.
[HTC One X] dezborders:
Yes but my point is don't send your hox directly to HTC if it was bought in a shop or from a network provider as the sale of goods act applies to the retailer not to the manufacturer
[HTC One X] stuart0001:
Indeed. But my point was mainly in response to your comment about hoping Vodafone don't see its been unlocked because this is not a valid reason to refuse remedy
[HTC One X] Phil402:
Do u guys think that the gps issues are based on a loose connection between mainboard and atenna like the wifi issues which are discussed in another thread?
[HTC One X] dezborders:
My opinion is that actually theres nothing wrong with GPS chip or GPS antennae...

For most HOX owner with GPS issues, the problem totally vanishes when Wi Fi is disabled.

Therefore I conclude the GPS issue is a side-effect of the Wi-fi antenna fault, resulting in signal cross-interference or degredation at the GPS antenna.

(only my own personal opinion though)
[HTC One X] Phil402:
well, not for me. Even on airplane mode my phone jumps through the neighbourhood while i'm standing still.
[HTC One X] stuart0001:
Same here but the problem was worse with wifi on but it certainly isn't the whole cause
[HTC One X] ChefChaudart:
HTC support, please read this thread.

From left to right ;

:silly:

Sitting on desk ...

HD2 -> Xperia S -> Guess what :p

Thanks, I got my Sony to go on holidays next week :cool:
[HTC One X] OysterCatcheRR:
Oh my god.. I send my phone off for repair, get it back suspiciously quickly, and they haven't even fixed it!!! Doesn't seem like HTC have done ANYTHING to it!

Literally the first thing I do is open Maps, before reinstalling anything, and straight away the cursor starts jumping about. So what has been the point in me being without my phone for the past week if I am just going to have to send it off again because they have messed up???

Ugh...:(
[HTC One X] dezborders:
On a 1st repair if the phone boots up ok the engineers simply flash the most up to date RUU for your network and return the phone to the customer "repaired"

On the 2nd repair they check if the handset has been unlocked at HTCdev.com. If this is the case HTC void your warranty and send u a quote for out of warranty repair with 3 options...

1. £175 for a new mainboard. This is not to repair the fault it is to "return the handset to a warantee-able state". This allows the original fault to be repaired under warranty (if the new mainboard isn't enough to fix the issue)

2. £24 for diagnostics and shipping fees to return your handset to you unrepaired.

3. No charge, and you authorise HTC to dispose of the faulty handset leaving you with no phone at all.

However, of course, if your handset has not been unlocked at htcdev.com, then your fault is repaired under warranty on 2nd repair.

Allegedly if the 2nd repair attempt doesn't fix your issues then HTC Replace the faulty handset with a brand new one.
[HTC One X] elot01:
Well, in the Netherlands it seems to go different.

They don't simply reinstall software again.

I just got mine back after 1.5 weeks. It was still rooted and with some changes in it.

I did sent it in with 4 problems.

They only solved 1 and not even good enough.

HTC arranged again the pickup. Again with same problems, but with shorter desciption.

It seems that the company that does the repairs over here (dynafix or something like that) can oy see 1 line of text in the computer of the problem desciption. My 1 page paper desciption has not been looked at by the technician.

The same company that repairsHTC also repairs Nokia's, iPhones etc. Same problems.

So i hope that they either repair it good, or that i can force HTC to send a new device.

Verstuurd van mijn A500 met Tapatalk
[HTC One X] OysterCatcheRR:
It's ridiculously badly organised if that's the case. Think about the amount they must spend on unneeded UPS deliveries, and extra man hours they waste by having to 'repair' the phone multiple times!!

Well it's my birthday on the Third, and if I don't have a working HOX back in time then I shall have to drunkenly find my way home without the aid of GPS and that simply isnt a good idea :/

Ugh how annoying!
[HTC One X] dezborders:
Yes I agree... but then again think how much they save on repairs declined because of voided warranty!

ISTR Nokia UK repair centres were exactly the same 5 years ago.... repair 1: flash latest software. Repair 2: check for illegal software and void the customers warranty... But at least then Nokia usedcto return handset to customers for. Free... now they want £24
[HTC One X] datta.ca:
I had a GPS issue with my HOX build SH24D and GPS was jumping all over place. Raised a complaint with HTC HK and they advised to send to repair center.

I went to repair center and submitted the phone. Got the phone after 2 days back with main board replaced. But issue was still not resolved.

Raised another complaint and they asked once again to send for repair, which I declined after that the case was escalated and I was told that my handset will be replaced with new HOX to be received from Taiwan in 15 days.

To my surprise I got the new HOX HT26L in 10 days only, everything looked fine and as I was in hurry to go back to office I didn’t spend much time on handset.

When I went to home I connected to Wi-Fi after some time I realized that when I bring my hand behind my phone and some part above the front facing camera the Wi-Fi signal reduces significantly.

Pls note I didn't squeeze the handset at all, just hands covering the top part of the handset.

It seems to be they have changed the wi-fi antenna design but it has created a new issue.

Anyone with SH/HT 26 serial number facing similar issues?
[HTC One X] sleet77:
You are lucky anyway. Im waiting for my hox to be rapaired for almost 1,5 month. And they are telling me each week that they are waiting for parts. Sick ****.
[HTC One X] OysterCatcheRR:
Well I have just got my HOX back after the second bout of 'repairs' and GPS is no different. I honestly don't see how they can send it back if it clearly isn't fixed.

HTC want me to send it back a third time before replacing, but I am not putting up with that. FFS HTC, if the S3 wasn't so goddamn ugly I would be with Samsung already :(
[HTC One X] dezborders:
Ouch poor you!

After great discussion (argument!) regarding warranty with unlocked bootloader, my HOX is showing on HTC tracking site with status of "in repair" for 2nd repair attempt.

Reading your post has left me with less confidence of a full repair to GPS than had 10 minutes ago... :(
[HTC One X] OysterCatcheRR:
Well it isn't all bad. When I spoke to their customer service agent, he said that sending it in for a third 'repair' was the best that he could do, but I explained to him that it just wasnt good enough, with time without phone, days off taken for UPS etc etc and he has agreed to replace it now.

They still pick the phone up to take it to the repair centre, but that is apparently only to check the device, and they should send a new one within 5 days.

It's a pain to have to jump through so many hoops to get this to work, but my journey is hopefully coming to an end (although with any luck they will actually fix yours and you won't need to get a replacement!)
[HTC One X] zerhoe:
Never going to buy another HTC phone again. Waited long enough for an update to fix gps but in the end rooted just to make it work. I cannot believe they let it go so long without a fix when xda devs had it working.
[HTC One X] dezborders:
Which devs fix are you referring to m8?
[HTC One X] PhilipL:
Hi

Things are rarely as simple as we might think. If it was a software issue we would all be experiencing the problem on the HTC One X, however my GPS (and friends) behaves like any other I have used and pin-points my position perfectly within seconds, once a fix is established it is pretty much static until I move.

Perhaps the ROM you are using has a fix that hides the problem (averaging out the position to stop it jumping around), rather than really fixing it. I thought GPS issues were down to a hardware fault? There isn't much software involved with the GPS, the GPS chip is self contained and reads out data via a serial connection to the main CPU, that data is the lat/long and status data and satellite reception values all in human readable form.

Regards

Phil
[HTC One X] UncleJimbo:
Yeah what's the fix? I think I'm experiencing GPS issues but I'm in the UK on Three so don't think I can root :(
[HTC One X] dezborders:
You can root any network locked HOX by unlocking bootloader on htcdev.com ... However this instantly and permanently voids your warranty with HTC

The GPS issue is HARDWARE fault, software can never totally fix it but as discussed in this thread over last few months there are ways to hide the problem by using airplane mode, disabling WiFi, disabling agps, disabling google gps integration, etc. Different combinations of the above work for different people, so there's no single workaround that works for all
[HTC One X] elot01:
Just got mine back from second repair. They had done nothing (stated on the paper) because they could not see any of the 4 problems. :confused:

I did send along an paper with explanation and screenshots, but that was not enough.

Made a new contact via website that i wanted a solution, but the guy only read part of the history and did read it wrong.

I have now stated that i want a solution before i go on vacation (end of the month) but i am loosing faith in the repaircenter and HTC.

Let's see what they comeup with.

Verstuurd van mijn A500 met Tapatalk
[HTC One X] sargorn:
I'm on my second One X from expansys (japan). The first had a faulty cellular radio. (No IMEI, unknown baseband).

This one seems fine, except the gps.

However it only seems to jump around when trying to get a lock -inside-.

I recorded a 40min track last night and while moving and standing still outside it seems "fine". GPS toolbox seems "fine" (altitude seems to be a bit off sometimes while standing still).

I'm lucky enough to have access to both the OneX and the Galaxy S3. I took both of them for the walk last night. The teleporting around on the OneX is when I went into a supermarket for about 10minutes. Otherwise I stopped at quite a few traffic lights along the way, and the One X doesn't seem to be jumping much then.

Distance travelled on the One X is almost double that of the S3. Which I assume is the teleporting around.

HTC One X:

Galaxy S3:
[HTC One X] supernova2:
gps problems

Hello folks,

I seem to have a faulty unit aswell. I am from romania and the device is bought from Orange.They accepted it in service right away and they said they did not encounter this in any other phone.Hope they fix or swap my phone.I will reply with conclusions.
[HTC One X] dezborders:
On tracking.HTC.com website ... My repair ticket now says "status: repair complete"

Let's see if they did any more than a simple re-flash of factory software and if they were able to confirm the problem existed and fix it properly

Should know in a day or 2 when it comes back to me... Will let you all know
[HTC One X] dezborders:
Yippee! (subject to further testing)

Got my HOX back from HTC UK repair centre today after its 3rd visit.

Or... Actually... Got what appears to be a brand new sim free HOX with no network branding.

Did a walk test with My Tracks round my office area, looking pretty darned accurate... Will test with sat nav on way home ...
[HTC One X] OysterCatcheRR:
Congrats mate. Nicely done!

Do you know if it is a replacement? Or what they did to fix it?
[HTC One X] dezborders:
The repair sheet contains no information apart from the new IMEI number.

I know they replaced the mainboard as the hboot status is "LOCKED" (not relocked or unlocked) and there was a small scratch next to sim tray eject hole which is gone as well, hence why I think I have an entirely New handset ;)
[HTC One X] sleet77:
Finally! They replaced motherboard, and everything is working as supposed to. But in fact, they replaced probably everything except screen (list contains almost 20 parts including battery).
[HTC One X] OysterCatcheRR:
Congrats guys! My to-be-replaced HOX has been sitting at their repair centre for days now and no sign of my new one.. It had better work properly when it does arrive!

Also, are you going to root now that you have a working device? Im guessing they are HT26?
[HTC One X] eugenbrl:
Hi, guys,

Same problems with GPS and compass, which are not accurate at all, especially with WIFI and 3G turned on.

After some conversations with HTC call center, the conclusion was that the GPS problem is an hardware problem.

So, yesterday, I tool my HOX to the service center, where it suppose to replace the GPS antenna!

Now I have to wait to see if the problem is solved.

Keep in touch!
[HTC One X] dezborders:
Haha... am I F**k !!!

I had to fight tooth and nail to have my HOX repaired under warranty with an unlocked bootloader. HTC made it very clear that if I unlocked the repaired unit they wouldn't entertain future repairs.

I think unless the S-Off devs come up with a way to allow rooting without HTC being able to detect it was done, then I won't ever root again.

Now that my HOX has a generic unbranded WWE ROM installed (officially) then I should get OTA updates fairly quickly after their release date, and not be months behind because of my network supplier dragging their heels. ;)
[HTC One X] OysterCatcheRR:
Well I am one of the unfortunates on Three (in the UK) who still hasn't even got 1.28 yet! I am afraid that the temptation of rooting, assuming the HOX is perfect, will be too much for me.

Lucky you for getting HTC to unbrand your phone btw, I'm very jealous!!
[HTC One X] dezborders:
That was me 2 months ago (on Three UK). It was Three technical support who mistakenly informed me that the GPS issue was a software issue fixed in the next release and to wait a month. When 3 didn't release the 1.28 or 1.29 upgrades I rooted and installed ARHD 6.0 (1.29 WWE Rom). Imagine my disappointment when GPS fault still existed and wasn't software fault after all...
[HTC One X] dezborders:
Goodbye all... I'm off to Samsung SG3 (spit!) Forums. I sold my HOX on eBay.

Although my replacement HOX works perfectly you can still fry eggs on the back if you try to use it whilst on mains charger... and using sat nav apps whilst connected to a car charger produces error "your device is using more current than your charger can provide - charging disabled".

The HOX is a deeply flawed design by HTC and the magic of owning one has worn away over the last 3 months.

It's been a pleasure working thru the GPS issue with various XDA forum members in this thread.

See you on the darkside. Lol
[HTC One X] supernova2:
pff!

I sent mine in service 6 days ago with this problem and today they said the phone is ready.The problem is that they said that what they did was to restore it to factory firmware and that the gps test was ok. Because i read this thread i really doubt the problem is solved and i think i will have to send it right back.Damn Cordon Electronics service in romania. I will keep you posted.

Have a nice day!
[HTC One X] ChefChaudart:
it is not only in Romania, it is everywhere :crying:

They do not read what you write ... :rolleyes: and also, they are proud to say "we do not look at forums !!!"
[HTC One X] craggybuk:
I've been following this thread with interest for a while and thought now was a good time to add my input.

I've had the phone since May and although I only used the GPS for short journeys, the lock and accuracy seemed good. Last week we went on our annual hols and I used the HOX with Sygic to get us there which was fine, the phone behaved beatifully. Just out of the blue, the phone started displaying the symptoms that have been described time and time again in this thread. All of a sudden, the accuracy appeared to vanish and I was being plotted in fields or even on completely the wrong road.

A sympton I've had which I havent seen mentioned before in this thead is that since these issues began, the GPS on my phone will suddenly lose all of the satellites after a few minutes use. This is completely random, sometimes I can do a full 45 minute journey without a problem while on other occasions, the signal will disappear after 5 minutes (the signal quality indicator is usually always perfect before it dies). On very rare occasions, the signal will automatically correct itself and return but the interesting fact is that if I turn off the GPS and turn in back on straight away, it will pick up my position.

The latter issue certainly seems to be software related due to the fact I can 'power cycle' the GPS and it will work again. Does the other issue seem SW or HW related? I'm running the stock ROM and am hoping the new 2.17 build will fix some of these issues (UK so having to wait)
[HTC One X] _deleted_:
Had this issue, it was fixed with a radio update which comes with newer bases, 2.17.401.2 :)
[HTC One X] Entreri:
I can confirm this. My location in Google Maps was jumping around inside of ~100-200 meters before (navigating through Sygic was fine). After the latest firmware update (I'm using ViperX 2.x), my location in Google Maps seems finally steady while not moving.
[HTC One X] manikm303:
2.17.401.2 manual update

Well after googling the manual 2.17.401.2 update (below), and installing the driver kit, and then putting phone into debug mode - I now have the latest firmware, which installed fine on mine, unfortunately, IT HAS NOT fixed my wandering GPS issue, i think therefore i will send it back again! (its already been off for a GPS fix!!)

RUU_ENDEAVOR_U_ICS_40_S_HTC_Europe_2.17.401.2_Radio_2.1204.135.20_release_274900_signed.exe

If i switch on GPS, and goto maps - the arrow wanders slowly around my exact location, and often wanders quite far away.

PS this is also in vodafones E-forum now

_http://forum.vodafone.co.uk/t5/HTC-One-Series/One-X-GPS-Issues/m-p/1233318#M3132

Pathetic really.
[HTC One X] ChefChaudart:
My phone was picked up for repair 2 weeks ago, but now HTC says they never received it :eek::crying:
[HTC One X] nuggeo:
My location also wanders a lot in gmaps and when using speedview or torque where GPS Speed is shown it jumps when driving with cruisecontrol anything between 0-500km/h .
[HTC One X] artymarty:
Cool, so either the shipping service or repair centre have to give you a new one or refund.

I am assuming you have the consignment number? Ask for copy of the signature of who signed for it when it was dropped off.

And of you used the shipping service recommended by the repair center, even better. Send the repair centre a copy of the consignment note, and tell them it's their problem to sort out with their shipping service they told you to use.

Sent from my tin can with a piece of string.
[HTC One X] chrisredmayne:
Can you fix this without rooting ? Took my phone into the shop and the girl said it goes funny when I have low signal? Surely if the maps are pre loaded it doesnt use the network does it?
[HTC One X] derlotse:
You cannot fix this at all on your own. If it's a defective GPS chip.

To test this, you can cache your region in Google maps. Then go into plane mode, so all data connection is disabled (GSM, 3G,wifi). Go outside and start maps w/ GPS enabled. If after successful sattelite fix your position is wandering around by significantly more then the GPS accuracy (circle around your GPS position) you have the broken GPS chip. -> send in for repair is the only way.
[HTC One X] ChefChaudart:
... and write a description as complete as possible :cool:
[HTC One X] ChefChaudart:
Mine received today :p ( HTC finally found it )

But problem is still there :crying:

So, 2 repairs for nothing.

( this time they repaired WiFi cause they noticed WiFi drop out )
[HTC One X] sgb101:
i to have GPS issue, when i got the device (first week) GPS was fine, i haven used it for ages, but lately decided i wanted to track my cycling and it cant lock on to a satellite even tho in GPS Test it can see 10+, ive tested it many time and it cant get a fix at all,

my issue is my device is now routed soi cant return it under warranty, by reading this thread i see thee is no fix. it loks like il have to drop it in some water (by accident of course) and claim on my phone insurance :crying:

by the way minedevice is HT23TW133262.

currently running CM10 alpha11