[Samsung Epic 4G Touch] Whosdaman:
You know what the major problem with Sprint is? No formal training at all for techs or sales. You learn by watching, and that's it. Sprint actually got rid of their live classes in major locations and replaced it with online training called STAR. It is the worst training ever. And on top of that there is no training for techs, it's just information about policy changes and how to handle them with customers and information about new devices coming soon. It's a terrible system and very unorganized. You can go to 10 different Sprint stores and get 10 completely different results.

IN FACT, I needed my Nexus S 4G replaced because it cannot connect to data. I had 3 stores work on it, and all of them cited different reasons, one of which turned me away because of "modified software" stating they can't work on devices that had been rooted. It was running the official IMM76D Android 4.0.4, and besides that Sprint does work on "rooted" devices. It is in their A&P Methods and in the likelihood that the rooting process is the cause of the issue, a system restore is to be completed on the device, which they refused to do as well. I about went straight to the manager and handed him the document myself that says they can work on modified devices. But instead I went to other stores.

I was then turned away at the last one, which was a corporate store, and they said I had exchanged my device "too much" in the past month. Saying it was 4 in one month. The other 4? First was the Epic Touch, I switched to white (I got my hometown guy to do it for me), the next three were for my Epic. First one, the earpiece went bad, the replacement had a bad display, the third one had the capacitive buttons issue were they were very hard to press. So they weren't the Nexus S 4G, and they weren't my fault! Not only that, but they didn't leave it at just I exchanged "too much."

Instead they said, if they exchange my device again, their store would be flagged for an audit/fraud. I said that it doesn't matter because you aren't committing fraud, so what is the worry? They never gave me bad an answer. They just basically handed my device back and told me to leave. So I called my bud again, and found out it's true, Sprint changed it to where if a store exchanges a customers device multiple times in one month they "might" be audited for fraud. Keyword MIGHT! He said it is in their A&P Methods as well all about it. He was going to send it to me to show them again, but i refused.

I was referred to call a specific department inside Sprint called "Multiple Device Exchange." I told them this is my only device I needed it to be replaced. 3 days of talking to them, the guy had to call one of the Sprint stores to verify the issue, and then finally put in a request to his manager to approve the exchange. Finally thinking I can get my Nexus S 4G replaced. Guess what? DENIED! He said the managers said that since I had another device and I sold it, it was my own fault, and they would not replace my Nexus S 4G. They guy, he was extremely nice, said he was sorry that he wishes he could do more. I wish I could have told off the managers, and even asked me if I would like to speak to them and I said no. I cannot believe I was held accountable because I sold a device before I knew this other device wasn't going to work, or stopped working.

Want to know the best part? I still work for Sprint and I do not comprehend anything they do at all. They could run themselves 1000 times better. If you guys only knew the utter stupidity behind the curtains. SMDH

---------- Post added at 09:27 PM ---------- Previous post was at 09:24 PM ----------

Are you serious?!

Epic 4G EB13

Intercept Original Froyo Update

Blackberry 8350i from 4.6 to 5.0 update on the DESKTOP

Moment had a problem to, I cannot recalled specifically what it was.

EDIT: EVO OTA Update bricked devices

ZIO OTA Update bricked devices

Nexus S 4G OTA

GALAXY Tab OTA

THESE are just the Sprint ones. I could go on and on about other devices too