[HTC One X] gc48067:
Chat with HTC Support. Did feel like going crazy about this not being good enough etc etc but there seemed little point.

Please wait while we find an agent to assist you...You have been connected to Robert.Robert: Hi Greg, thank you for contacting HTC Support, I am looking in to your query now.

Greg Curtis: Thank you.

Robert: What HTC model or phone do you have?

Greg Curtis: HTC One X

Greg Curtis: On the latest software release

Robert: Have you also tried this when using wi-fi?

Greg Curtis: WiFi alone or when WiFi is on?

Greg Curtis: ie do you mean turn off GPS and try it or try GPS with WiFi on?

Robert: If it has occurred still after all of the troubleshooting I will just be one moment while I speak with my mentor to see if there is anything else we can go through with you.

Robert: Can I also ask how old the phone is?

Robert: tested with GPS and wi-fi on at the same time.

Greg Curtis: Maybe a month old.

Greg Curtis: Yes I have tried it with GPS and WiFi on at the same time

Greg Curtis: If I turn GPS off and only use WiFi the problem goes away, just tried it.

Robert: Have you been able to test this in multiple locations?

Robert: Please also ensure there are no applications running in the background or Bluetooth for testing purposes.

Robert: When you say you have reset the phone do you mean a factory data reset?

Greg Curtis: Hi, yes, tried it with the phone just powered up and have tried factory data reset (basically every reset option I can find)

Robert: I will just be one moment while I speak with my mentor to see if there is anything else we can go through with you.

Robert: Thank you for your patience, just to let you know I am still looking into your issue.

Greg Curtis: Thanks

Robert: Thank you for your patience and co-operation. Please test the device in multiple locations. Please also use the GPS with mobile data enabled. Please also test the device with multiple navigation or maps, making sure they are up to date. As some application services may not function correctly.

Robert: As stated in the T&C.

Digital location and maps can be inaccurate and incomplete to some extent. The availability and accuracy of GPS and related services are dependent, among other things on wireless networks and satellite systems. They may not function in all areas or at all times. Therefore never rely solely on the aforementioned material and services e.g. for essential communications like emergencies.

Greg Curtis: Hi

Greg Curtis: It isn't a location problem, I've had HTC phones before and they've worked perfectly in my current location, my Wife's iPhone also works fine here.

Greg Curtis: The problem happens in all locations I've tried, walking around in four different town centers (open spaces with clear view of the sky), in the car when driving 100's of miles around London, M25, Essex and suffolk.

Robert: Thank you for your patience, just to let you know I am still looking into your issue.

Robert: I apologise that you feel this way. We can if you wish send the phone in for repair to be tested. Or dependant on your retailer they may swap the device if you believe it is faulty. I have sent your fault details onto the software developers just encase they find this to be a software fault.

Robert: HTC is committed to making our phones safe and secure for customers. HTC’s policy is to test all our software for any issues and vulnerabilities prior to launch and to provide software updates to address and fix any problems that may arise. We remain committed to working closely with our partners to ensure that our customers have the best possible experience.

I have submitted your Bug Report case to the escalation Department. They will investigate this case, and if needed pass the information onto the software development team who can start a system software update to fix the issue.

As this is a software bug Being reported, this may take some time for a solution to be found or made available to the public.

For the latest news releases Please go to Our official HTC website, http://www.htc.com/uk/

Or web Fan pages e.g. Facebook & Twitter.

HTC understands how important it is to get the issue resolved. You have not been forgotten. All escalated cases go into a queuing system and there is no specific time-frame for when your case will be resolved.

We are sorry for the inconvenience and thank you for your continued patience and co-operation.

Greg Curtis: Ok, I will keep my eye on the website. Thank you.