[HTC One X] baadnewz:
HTC ONE X nicotine tint on display also called yellow spots

So here it is my phone's dispay

let me explain how the situation is here after i tried Monday all day to make HTC repair my phone

HTC Romania does NOT have any services here, has just some offices for paper pushers and some limited support like call 0800 and they'll tell you how to reset your phone to factory settings.

They rely on 3rd party firm for service which they have a contract with, a 3rd party service which is autonomous and as i said is the goto service for all major brands imported here in romania (strange right? - one service for all major manufacturers )

I emailed HTC RO and HTC UK about the problems, proving with links that the issues is a general one that affects numerous devices.

See here:

http://xdaforums.com/showthread.php?t=1574058

and also see here HTC International press release:

http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aeco&TNo=&ID=201204180041

And while HTC UK said sure we'll fix it, HTC RO said "we will offer support if you choose to take legal action against the service that is in your warranty contract".

Then i replied to HTC RO that is not the service were i have warranty problem nor the service that they have partnership with problem, it's HTC's because they have build those malfunctioning devices. And even if they don't own a repair shop here they should at least force their only partner in Romania to fix my phone and forward the bill to HTC . this was happening yday afternoon. still no answer from them. Funny is that on chat everytime i talked (2 times) i talked to the same person and also when they replied to my mail was again the same person who kept telling the same bull****.

Now with the HTC UK which said they will fix my phone, they said that

1. i will have to support the shipping charges, funny is that if you want to send a phone from romania to uk with DHL costs 70 eurs, if you want to send it from uk to ro costs 15 eurs via the same DHL, dunno why they enormous price difference for the same service. so would be a total of 85 eurs just for shipping + 5 x 2 = 10 days just shipping time + the time it spends in service which can be upto to 15 days . so im close to a month no phone time and 85 eur out of my own pocket.

Sure i can try to send it via normal postal office but then the shipping time would be 14 days just to get to uk, would cost about 25 eurs and i'm not even sure if they will handle carefully the fragile package. might arrive in pieces there or not arrive at all, thats how reliable they are. if i want faster or safer or with insurance i have to pay extra and im going close to DHL rates

2. i asked HTC UK to tell HTC RO to fix it, they replied they can't interact with HTC RO in any way.

Now i have emailed : HTC RO, the crappy service on my warranty certificate and told them is not possible to wait for a service to return from vacation wtf, they have only one employee there, and also the official HTC service partner here.

While HTC responded to my 1st mail saying they will support me if i take my legal action, they choose to ignore my reply where i was proving my case with links and international press releases by HTC.

The others two didn't even bothered to answer yet, but the legal term to receive an answer is 48 hrs. Unfortunately by the way managers work their **** in romania they will probably never answer.

Tomorrow will be 48hours since i sent those emails. if i wont receive a reply or if the reply isn't a positive one like (yes we'll fix the damn phone) i'll contact ANPC which roughly translates to National Association of Customer Protection.

Problem with ANPC is that

1. may take up to 30 business day to investigate my claim ( this means almost 1 month and a half)

2. even after they complete the investigation and find my claims legit they CAN'T force any of the 3 above mentioned to fix my phone. They can only give them a fine because they didn't respected the contract.

Also being in Romania is a known fact, that companies play hard ball when users complain because they know that most of the clients will not take any legal measures because of the bureaucracy jungle that is here.

Most companies only react to public humiliation, but in this case the online shop that sold it doesn't seem to care, they care always make another site if the complains are too many, the official htc service doesn't give a **** because they don't sell anything, and HTC Romania is managed by idiots, who never understood that keeping your clients happy is good business

Update:

I received another reply from HTC which is telling me the same bull****. we appreciate your interest bla bla bla.

Then I got a comment on my post in romanian on my website from a user who bought from the same online shop a Galaxy Note. He tried to update via OTA, the phone refused to start anymore , he called them, they said the same thing "service is not working till 29th june, but we will not change / repair your phone because you update your software" WTF he updated with an official update from the device manufacturer. It is a idiotic thing to ask a smartphone users to not update his device with on official update