yashsingh1/xdaforums huggingface dataset:
[HTC One S] spyz88:
Okay so I was JUST about to purchase one but I'm not paying $600 for a phone that's going to chip.
[HTC One S] jandari:
Can you write down first 4 letters of the serial number to see, if the affected phones are from the same batch.

Im getting mine tomorrow and hope it's not affected.

I hate problems with not evenly illuminated buttons and dust under screen from my IncS. Not this again!
[HTC One S] packetlos:
SH23, a model purchased in the UK. I think its a design issue rather than a batch problem to be honest. :(

And to top it off I have had a few 'abnormal resets' and radio drop outs.
[HTC One S] PulpzillA:
oh jesus you got to be kidding me... knew i should have held fire before i bought one.
[HTC One S] Piter1225:
I assume you guys are 100% sure it's not your fault?

The black MAO looks great, but if it's a common issue maybe I should consider the grey one...
[HTC One S] malimal:
I have the one x right now and ordered the one s. Im going to keep an eye on this thread.
[HTC One S] ascot17:
One X scratch test here:

http://xdaforums.com/showthread.php?t=1590172

I am wondering if the One S would survive this? (And still undecided about which one to order tomorrow)....
[HTC One S] jodue:
of course it would. it has the same gorilla glass as the x and many other devices. i used to "make scratches" on a galaxy s with a wine opener (which is much sharper than keys) when i had friends over for a drink. there were never any scratches on the display the next day :D
[HTC One S] ascot17:
I was thinking more of the 2nd test on the back of the casing. There are already reported problems with the black S casing ....
[HTC One S] mardon85:
Happened on mine too, exact same thing not been dropped!
[HTC One S] Piter1225:
Guys, could you post some pics showing how does it look on your devices?
[HTC One S] mardon85:
Yeah will do tomorrow in work. Its not as bad as the OP but still not what you want from a 4 day old phone which has been treated like a new born baby :(
[HTC One S] robban87:
I'm having the same problem, a tiny chip on the top of it, right on the sharp edge. Didn't drop it, see pic below. I think everyone having this problem should post pictures of their chipped devices in order to prove the point to HTC. Also, please report your issues straight to HTC through their website or by phone!

Tiny chip on the top:
[HTC One S] thekitkatshuffler:
Very annoying. Especially as T Mobile don't do the grey one, so it's either the black or nowt. :confused:
[HTC One S] TramainM:
Tmo is only getting the grey one.....
[HTC One S] bugsy:
He might be referencing t-mobile in another country.
[HTC One S] h.han:
Just slightly off topic about Zagg invisible shield, if you bought it directly from Zagg or from some certified cites (what cites are certified should be listed on Zagg website), you do get life-time warranty or shall I say life-time replacement and no question asked.

The only catch is you have to pay for the shipping of the new invisible shield and send back the old one, but as far as I remember it does not cost you more than £3.

I have a full body one for my wife's iphone4 and I have replaced it 4 times since 2 years ago, even once I did not send the old one back because I just simply lost it, but they gave me a one time exception. Just perfect customer service!

I am not a Zagg sales man you know :) just a normal guy waiting to buy a one s and waiting for your picture with invisible shield on your new one s :D
[HTC One S] mitchgixer6:
OK, thanks for that info. Yeah, just bought from the Zagg website with delivery from Ireland to UK. Guess I'll just fit it then and get a replacement if need be. Hopefully should have the skin in the next few days, so will post up pics once it's fitted.

Cheers
[HTC One S] h.han:
Thanks mate, checked Zagg website, it costs $4.5 for the shipping new one, plus sending back the old shield which costs you less than £1, so in total, a bit more than £3 but less than £4 :)
[HTC One S] masterkui:
sent my third htc one s back today, this time was scratched all over straight out the box.

i have told o2 not to send another. I have asked them to cancel my upgrade and to return me back on a rolling contract. i am going to use my old htc desire for now.

some people on this thread have stated i am treating the phone as dirty socks or that me and others who return them are somehow wasting other peoples money.

the way i see it is, if i buy a product it works as it says or it goes back, if anyone has been screwed over its the consumer as per usual. i would get the grey one but o2 dont do it. i would get the one x but the battery is woeful.

HTC has really messed up with this. they just say to return the phone to the network, but how many times? my life does not revolve around mobile phones, i actually do have a job and a life. just want it to do what it says on the tin as they say.
[HTC One S] h.han:
Why not upgrade to the grey one from Phones4U, I just got mine from the shop and It's sim free unbranded as well. £27, 300mins, 500mb
[HTC One S] ossy1337:
Today I managed to swap my black to a grey one and i really love how it looks like and how it feels, + no scratches at all...some people mentioned that the grey one s would feel like a block of wet soap in their hands...someone even said it took him 3 trials to pull it out of the pocket.. that's just extraordinary dumb :D..seriously..are you sure that you didn't buy a trout?
[HTC One S] masterkui:
to my knowledge phones4u do not do 12 month contracts on o2, only on vodafone. i am very insistent on getting a 12 month deal. but i will check again. Thanks
[HTC One S] h.han:
wrong post pls ignore or delete.
[HTC One S] kyuubi_ac:
I still don't get it..I don't care about what HTC actually is saying these days. For each reasonable thinking person it should be very clear, that not a single producer would be able to solve this problem just right away. Analyzing and changing something in the production process, followed by a new rollout and international shipping takes at least a couple of weeks, if not months... So to answer your question regarding "how many times?": you can swap it even a hundred times but as long as HTC does not change anything, it won't help.. It's not like I like what happens right now and of course HTC is all responsible for this and has to do something about this quickly. But I'm simply wondering about the behaviour of some consumers..

I would personally swap any product max. once, if it's not better: going back to old device or another one.
[HTC One S] lm85:
this is very true but this is a known fault with many many handsets so really not worth the time and effort sending it back all the time, i'm on my second because of another issue with the screen, the one i have now is the first one since i've been aware of the chipping issue, it took over a week to get a replacement from phones4u so i wont be bothering to send it back if it chips

htc have told people they will swap them directly, the email they sent me said within the next 2 years. i don't see why you don't just put up with it for a few weeks and get htc to swap it once the issue is fixed? the first few weeks of having a new phone are when you're most likely to drop it/scratch it or something

i'm quite pleased i can use mine and if something cosmetic happens/it chips i can get htc to give me a new one, using this mao failing as an excuse. obviously you couldn't get away with a broken screen etc but anything else would be fine
[HTC One S] sguler:
Right away? Well, I have been on these forums for long time, and I can easily say they(HTC) had many issues with their previous phones which they were not even able to fix after a year. I personally experienced this with my HTC HD2. Manufactiring defect results in break down of the LCD after 1 year of usage, then they change the LCD, but the very same thing occurs with the brand new LCD too after a few months.

I was going to give another chance to HTC, since I liked the ONE S very much. But seeing this thread scared me off again... wishing good luck to all of you guys :cool:
[HTC One S] kolyan:
The thing is that HTC never acknowledges the problem and they say that only a few devices have been reported with this issue and they assure you that you will get one without this issue

---------- Post added at 07:18 PM ---------- Previous post was at 07:14 PM ----------

Yes, I wouldn't be surprised if this issue is NEVER fixed. They might improve the process which will result in less chipping, but most likely it will never be "5 times stronger then aerospace aluminum" as per their advertisement

"strong" phone doesnt mean it should survive a bullet or a fall from air plane, strong phone should be able to survive a fall from your hand with minimal damage

I have to give HTC props for Nexus One materials and design, it was almost scratch free after like 2 years or so. My G2x is also bullet proof with $2.80 rubber case, dropped it so many times and nothing....
[HTC One S] psych0t1c:
I am interested in hearing from a few of those who postd earlier in this thread with heavy chipping.

Phones returned? If not, has the chipping worsened at a steady, accelerating or slowing down pace? Or is it stagnant after a while.

This would be interesting to know because it might be a telltale if the whole oxidation layer is faulty or if it there are just "spotty" localized failures on the cases which quickly come off while the rest stays fine. Or, as someone earlier mentioned in the thread "cool, keep using the phone and in 4 weeks yours will be chrome colored..."

I have my phone for a while now and with regular usage the only thing I have been able to find with very careful inspection are two VERY TINY white marks et the edges of the USB port. That is with a good 10 days of usage.

They have indeed very much acknowledged that there are faulty devices and that they are working in solutions etc. That is more than many other companies would do in similar situations (from "eat it, mofo, thats what first adopters get" to "your fault, it was mishandled" to "we'll replace it in silence and won't make a big deal out of it which might hurt brand reputation").
[HTC One S] kyuubi_ac:
I wouldn't say, that they do not acknowledge it in any way and just like psych0t1c said: Other producers are not really better in this situation. I just want to mention the so famous quality producer Apple: "You can hold the phone simply this way and there is no problem with the antenna"..

But I absolutely agree that HTC's statement of "a few, isolated reports of issues" is making things only worse. It doesn't actually feel good, when you know about 58 issued devices out of 103 (in a german forum-poll). But ok, I simply try to watch at this issue realistic: big companies are controlled by managers who in first place tend to calculate. The normal, unexperienced user wouldn't even notice about the issue and simply think that it's his fault. This is sad and I really don't like it, but I think it is hardly avoidable.

Well, we'll have to wait and see what happens..
[HTC One S] kyuubi_ac:
I'm quite aware of the fact that such polls are not representive :p But they provide a certain image and that's hard to ignore. But anyway, I completely agree with what you say (since it's quite the same I said before :cool:).
[HTC One S] nafonja:
Received my HTC One S in black yesterday(UK), used it a few times, kept in HTC One S Leather Pouch while was away, many small white points near the usb port after first charge...

Batch number is SH23...
[HTC One S] onlyrider:
I have a SH23 (FR) and nothing to be worry about after 4 day of use and 3 charges
[HTC One S] hakking:
The phone was spotless out of the box. After the first charge there are 3 small white dots at the edge of the usb port. We'll see how it continues...
[HTC One S] solace88:
3rd day on the htc one S with careful use and also have noticed markings on the sharp edges on particularly the top > bottom areas of the micro arc-ed black layers.. guess i can live with it
[HTC One S] sloveridge:
Day 2 using the replacment handset and after only 1 charge and 2 syncs there are a couple of minute chips on the MAO coating around the USB port. I'm keeping a close eye on it.

PS - where do i find the batch number?
[HTC One S] lm85:
had my replacement a few days, charged a few times and there are tiny marks around the usb port, haven't taken it outside yet as my case hasn't arrived

marks around the usb port are going to happen sooner or later, i don't see any possible way to avoid it with an aluminum case which is covered/treated in something which is a different colour to the actual aluminum

to find your serial number

settings -> about -> phone identity
[HTC One S] pzboyz:
Despite being kept in a leather fitBag I have my first chip now somewhere other than the USB socket. The USB socket is very chipped on the left and right sides due to how you naturally have to guide the charger into the socket.

I am not a rough user of phones, far from it, I am careful with them. My DHD looks like new, my HOS does not.

Going to keep an eye on reports here as to whether the replacements are better or not.
[HTC One S] kolyan:
dont forget, it should be "5 times stronger that aerospace aluminum" :)

ps. Android Central did a review of both MAO and regular one, and they said even thou they didnt have any chipping in 1-2 weeks, they still prefer regular one without any coating. Made me feel kinda better considering MAO is not coming to T-Mobile
[HTC One S] QuintusDias:
Ok, I decided for 99% to swap my pre-ordered MAO One S for the grey one. The only thing holding me back is that the grey one is supposed to be very slippery.

How bad is it really? Does is slide of your had when you hold it at an, say, 30-40 degrees angle?
[HTC One S] kyuubi_ac:
Hmm some people posted that is very slippery, they even had problems with getting it out of the pocket. I've been playing around with it for about 15min and have to admit that it's slippery, but not "too slippery". I don't know but I have no problems with handing it, not even one-handed. It surely should be no reason for not buying it (my opinion).

Little plus: you dont see finger prints or sweat on it like on the MAO version.
[HTC One S] Reviewers:
I don't feel as it's slippery played with it just a few hours ago.
[HTC One S] TurkzZ:
a week of using the phone allot all day, in pocket without a case, no chipping round the edges, just the same specs around the USB port, not sure if they were there on delivery and had i not read the article on Engadget wouldn't think about em.

In UK do we have 14 days to return the phone no questions asked? Also say a 2 months in its all chipped up, would HTC repair it for free? (doubt it) and if not how much would a new unibody cost ?
[HTC One S] QuintusDias:
Ok then I decided. I'm going for the grey version! I'll go look at the black one in the shop once it's available here to see what that feels like and what I am missing, or not lol
[HTC One S] lm85:
htc told me via email that they will swap it/repair it if it chips in the next 24 months, below is the reply i got from them when i asked about the chipping issue with the black one s

Thank you for contacting HTC regarding your htc one s

I understand that you are concerned about the warranty cover of the device following the forums you have visited. Please rest assured that all htc devices go through multiple testing before they are out for public consumption. furthermore each HTC device benefit from a repair warranty of 24 months as long as the cause of the issue is not physical damage,wear and tear or illegal software.

I hope that this information meets with your requirements. Should you have any further questions please do not hesitate to contact me again.
[HTC One S] kolyan:
^ thats a copy paste
[HTC One S] TurkzZ:
24 months, nice, ... surprised there hasn't been a proper durability test on the one s since it was sold on its hard shell, theres already a couple for the one x
[HTC One S] MemphisLeak:
Theres one earlier in this thread of some German guy rubbing the one s in gravel and spitting on it.
[HTC One S] kyuubi_ac:
lol he's not german :eek:
[HTC One S] raptor2003:
I have a SH23P (French model like Onlyrider) and also nothing to worry about.
[HTC One S] virtq:
Have had my black device now for about 5 days, no chipping yet. But I suppose the USB cutout will probably be worn out pretty soon.

I also got one scratch on the back from my ring, thought it should handle scratches better than that. My Desire S have no signs of scratches. I think that the rough surface on the device is probably more sensitive than the smooth surface on the DS.

S/N HT23
[HTC One S] Stiflerlv:
Got my HTC One S yesterday, so far good, 2nd time charging, no spots around micro usb port...

S/N HT242W

P.S. I have HT24 - that means I got a little "later" edition?
[HTC One S] jigr69:
I also have the same 5 starting digits and, touch wood, have no problems after a weeks worth of use (charging nightly). This includes 2 bike rides (stuffed in back pocket of jersey), many miles of walks (in pocket listening to music) and other general use.

Although I have ordered a cover for it, since I would like it to remain scratch free!
[HTC One S] hon kin:
Any chipping issue on T-Mo version?
[HTC One S] croustibat:
I have SH23R and have no problems after one week.
[HTC One S] kolyan:
T-Mobile doesnt have MAO coating so no chipping
[HTC One S] TurkzZ:
HT23SW - 1 week no chipping around phone, slight wear on USB port
[HTC One S] Untouchab1e:
Same here :)
[HTC One S] jetsetwilly:
My wife dropped hers last night (the phone not her knickers) and there's a few dinks along the back. But there's also wear around the usb port from charging. She's had it about 6 days :(

On a side note, her screen is not nearly as sharp as my HOX. It looks a little blurry around the fonts etc.
[HTC One S] hon kin:
Oh, T-Mo doesnt have the black version? Hmmm...

300+ ppi is just too superior to One S, but i still too addicted to the sexy appearance of One S. If One S still chips like this, i'll get One X instead.:cool:
[HTC One S] 18inch:
maybe it is a wise choice after all for T-mobile... lol, why have headaches when its already known and all over the net that the black version is a PITA if sold to a customer.
[HTC One S] Senzune:
While there's one guy crazy enough to destroy his One S's MAO coating on gravel.. is there anyone else crazy enough to carefully peel off the coating? Or use sandpaper to do it? I'm actually quite curious now to the silver-ish material underneath which still looks like it's blasted with plasma, only.. grey.
[HTC One S] jetsetwilly:
Yep, don't think the S screen is as sharp as the Sensation either.
[HTC One S] Android_Mark:
Interesting that some people with later serial numbers (towards the end of March and early April) are not having this problem.

This is before the news of the chips hit the net, so did HTC know about it and change the process towards the end of March?

My contract on my Desire runs out in May, so hopefully all the rogue handsets will be off the market by then.

---------- Post added at 06:43 PM ---------- Previous post was at 06:39 PM ----------

Just a quick point - make sure you ask to see a 'real' handset - Don't know about all shops, but the display model in CarPhone Warehouse (UK) was black but definately not MAO - felt like plastic to me.
[HTC One S] aureleuz:
I've had my phone for almost 2 weeks now and there appear to be no visible chipping around edges at all. Just the inside of the micro-USB port as you just explained, since obviously, before coming to this thread I wasn't being particulary touchy about plugging the cable in.

My phone is also bought in Norway btw, at a Netcom store. Sorry to hear other people complaining so much about their handset when mine turned out to be such a fantastic and fabulous looking device ;)

Just luck I guess?
[HTC One S] Summacity:
Not a big deal for me.

Is it really that big deal? Imo it's not BUT, every person thinks their own way :cool:
[HTC One S] Komadyret:
Might be. I bought mine on a Telenor contract from spaceworld.

Still the only scratches I have are those around the usb port. I dropped by the store and had them register the issue with HTC, just to have it on record. It is not annoying me, and I'm going to live with it. But if there is a call-back from HTC or I start to see serious chipping , I do at least have it documented at an early stage.
[HTC One S] AndroidBlizzard:
Is the chipping on the One S due to a poor production or a flawed design?
[HTC One S] titus1:
Perhaps the technology behind it. HTC may have overlooked it.
[HTC One S] wilcoholic:
I had no issues for more than a week except for the inside of the usb port.

Then I accidentally dropped it a few days ago and now theres a huge spot where the paint came off. Larger than any of the pictures in this thread. Ever since then I have been experiencing two more small chips on the exact same location as many other users.

bummer
[HTC One S] hemingway60:
Can you be kind enough and post a picture of that spot? And where exactly did you drop and from what height? I want to buy the black version, but now I'm not so sure about it...

Thanks
[HTC One S] wilcoholic:
I would really like to post the picture but I can't post outside links. Forum regulations because I am a new user.

But I dropped it from about 50cm, about knee height.
[HTC One S] QuintusDias:
You need like 3 more posts, just troll the One X forum :D
[HTC One S] hon kin:
BTW, some off topic one, does the flickering screen issue of One X exist on One S?
[HTC One S] mardon85:
Nope the screen is decent.
[HTC One S] Android_Mark:
How long will it take HTC to solve problem

Looking over the most recent 2 pages of posts in this thread, it seem that some people with later serial numbers have got phones whithout the chipping problem.

When posting, telling us how good / bad your MAO coating is, please state the first 5 digits of the serial number

eg HT23R

Hopefully if enough people do this, we might be able to guage if the problem is resolved or not.

ALSO, I've seen some comments of people who GUESS that it will take x weeks for HTC to sort, and new products to hit the shops. Does anyone in the mobile phone industry actually know how long it takes from 'problem solved in factory' to 'product on shelves in shops'

Thanks
[HTC One S] kyuubi_ac:
Nobody can give you an answer to this question, most likely HTC themselves not. The problem is not solved yet in this way that people can buy those new devices which are a result of change in production. Devices that are bought right now have een produced already before this issue was published. Either HTC actually knew internally about the problems and calculated the swaps to keep the release dates or there are now people commenting who are lucky and do not have those issues (since the rest immediately entered forums to get answers).

Between the state "problem solved in factory" and "product on shelves in shops" there are different distribution times which depend on dozens of factors (like destination country, demand of product etc.). Anyway, I personally would doubt that HTC already reached the state "problem solved in factory" :rolleyes:
[HTC One S] Teddy ruxpin:
Scratch

Unfortunately after having the phone for 2 weeks and thinking id got away with the scratch, but last night the phone was showing the scratch of death. Its nothing major but like everyone else it shouldn't happen this soon for a premium handset, getting another sent out.

The serial is SH23
[HTC One S] Gaba90:
i have no issues with chipping, but today i took the phone out of my pocket and strifed my jacket´s zipper and it got some little scratches ??