[HTC One S] Sebastian768:
"While that's hard, it doesn't mean it's impossible to damage" - HTC

Google Translate:

It's not hard enough, we know, but in any case we reserve the right to blame you (the user) if this issue becomes too expensive for us to fix, dependent on how many customers actually take the time to complain and send in the device, because this blows our DOA/recall budget out of the water. Also, all damage will be evaluated on a per-case basis, on at a time. If we find any user damage, no matter if this is related to the MAO issue, this will surpass any manufacturing defect from our side.

Crazy thing is, I actually WANT this device......STILL! So HTC has done SOMETHING right, but totally faceplanted 32,48 cm from the finish line in a world record setting 100m dash. They like TOTALLY blew Bolt out of the water from the starting gate, but then they started thinking too much about Sense and they fumbled.

Ok, joking asside (huhu, I said ass), this is semantics from HTC. No matter, they ARE actually trying to cover their ass with a statement like that. It's the legal department talking, not marketing. Together with accounting, they are weighing the costs of a complete recall, cost of repair and then comparing it to loss of brand value. The people who really care about the HTC brand must be pulling out their own hair by now.

BTW. they just "fired" their CE-O'H-NO. So this issue (MAO) is potentially just a "Minor Annoyance Obstacle" right know. I guess a company more on top of things would have handled this MAO-issue better. It's a shame, because we don't really care about stocks, CEO's and who's to blame. We care about the products in our hands.

Oh, I still want this phone.......man I really REALLY wish my Sensation XE was as slim, was as fast and had THAT exact camera. (It's like I think my wife is fat and I want to exchange her with a new model)..........

1. R&D

2. Product testing

3. Back to the drawing board

4. More testing

5. I don't want to see those screws on my device!!!

6. Back to the drawing board

7. More testing

8. Loosing a phone in a bar (free marketing).

9. Interweb goes WILD

10. Release product

I actually think this 10-step plan is the right way to go for HTC. The 4S "antenna gate" (actually the iPad 4G US-only issue as well) was a known-known, they were aware of it and didn't care. MAO was an unknown-unknown and it blew up.......hopefully, some sole Taiwanese-wiz kid said MAO would fail in a R&D meeting, then everybody told him to shut it, but it's right there in in Minutes of meeting. THAT'S the guy you put in charge of developing the next HTC phone, even if he's 17.

So, seriously, if you are still reading, what's happening with this?

1. Are resellers aware of the issue? (They should)

2. Do they know which batch-numbers are affected? (They should)

3. What about returns, are they handling this? (They should)

4. If I buy the black One S today, is it STILL part of the defect ones? (They shouldn't)

I still want the One S, dagnabit. How can a company fail at this level, I have the money, I want their products, but I'm not going to buy a DOA phone just to send it in...grr.....it's starting to piss me off now.

---------- Post added at 02:34 PM ---------- Previous post was at 02:34 PM ----------

HTC - Quietly making a mess of things