yashsingh1/xdaforums huggingface dataset:
[HTC One S] boojay:
I haven't had any problems.....yet.

The HTC One S packaging from Expansys was rather poor tho. Normally HTC uses very sleek looking boxes to house their phones, but this Expansys (or other) variant makes the phone look like a knockoff, which it's not, just the packaging.

Also, they supplied me with some French pamphlets that have no English counterpart. Just because I'm Canadian doesn't mean I speak French. For example, when I connect my phone to the Preyproject website to register for anti-theft protection, it keeps loading everything in French.
[HTC One S] vasp3690:
chic.geek said the S/N was as above, so i assume 24 and not 23.

if that is the case,then chipping can occur on that batch as well, hence no improvement.

mine is a 23 but hasnt chipped yet as i have it on a case, so the idea is to see if it chips if its left without one and you use it in the same manner as you would if you had it in a case.

im on hold for the otterbox case really and that will be the full package for my phone.
[HTC One S] Geegeeoh:
SH23, from Amazon.uk
[HTC One S] ze4life:
Just went into carphonewarehouse in Dublin to exchange my One S for the 2nd time, i was so close to buying the One X instead; held their demo and immediately hated it, not only is it too big for my hands but the ui was laggy and not as fast as the One S even though it was on the 1.29 firmware and after about 3 minutes of trying out the camera and browser and a demo game i could feel the phone heating up alot, so i decided against it. the guy at the till didn't seem to mind at all but the store manager was furious saying that the one series have been nothing but trouble for them and it should all be recalled by HTC, he rang their HTC rep who told him to exchange it again and that HTC has addressed the problem and thickened the MAO coating on the new batch, the phone i got had the same SH23 digits though so they extended my cooling off period to a new 28 days and said if it happens again i should wait till the end of the month and they should have the new batch by then, if not they will offer one of the same batch and a new 28 days.
[HTC One S] kyuubi_ac:
Folks the early 24-S/Ns are not the solution. First devices with SH/HT24 were out here already a couple of days after HTC stated anything about the chipping. It takes at least 1-2 months from consumer issue report until new batches in shops. We'll simply have to wait ;)
[HTC One S] jandari:
I just contacted mobiletouch in Austria whats up with my phone and they said that the damage on the phone is not covered under warranty and gave a Quotation for repair. I can not belive it.

Any other user that has the phone there?
[HTC One S] Komadyret:
Same thing I got here in Norway, but I can't see how they'll "repair" this, and I was assured it was covered by warranty. I'll send it in, and see what comes back. I'm not satisfied if they fresh it up with some paint, to put it that way....
[HTC One S] h.han:
Very surprised to hear your report, this is the first case I have ever heard.

I assume your phone had chipping problem and it was DEFINITELY not your fault but the material's.

I am not in Austria nor had dealt with mobiletouch before. But it sounds like either they are not aware of the chipping issue or they have a very bad customer service...

I would suggest telling them that HTC had acknowledged the issue and is willing to exchange or repair the device free of charge so they as a reseller should check with HTC and do the same cos it's their job to deal with HTC and to make every customer happy.

If they refuses to exchange or repair free of charge, if I were you, I would ask the phone back and contact HTC directly and just explain the chipping but don't mention the bad experience with mobiletouch. According to other people who sent their phone back to HTC, HTC should provide you a satisfied solution.
[HTC One S] chic.geek:
I've had it for a little under a week. I'm getting a case brought back to me from the UK, so it's been living in a padded pocket in my bag. No sharp bits whatever, away from keys.

I emailed expansys yesterday asking if I would deal with them or directly at HTC, and they sent an RMA return/exchange email back. I paid for a durable product, so I damn well better get one.

The packaging is from the OEM. I didn't mind it, it's what's inside that should make your heart race. ;) Yes, it was the France version of the phone, but I suppose that's the tradeoff for being on a continent where non-carrier phones are uncommon. You got through the process okay, though?

Correct.
[HTC One S] aras1:
i am also living in austria and i sent my phone to mobiletouch one week ago, i hope that they will repair/replace it because i talked with HTC before and they said that they will repair it
[HTC One S] vasp3690:
How unofficial or official is that?

sent with HTC1S
[HTC One S] jandari:
Call them and ask what is up with your phone. Im really interested what will they say to you.
[HTC One S] aureleuz:
Almost a month now with my black S and still very few signs of chipping, though, I kinda dropped it on the ground while drunkwalking my way home and caused a bit of minor scratching on the back. But apart from that I must say the edges are looking OK and no signs of white metal underneath. Most scratches I've been able to brush off with my fingers.. just as advertised.

It.. seems like a pretty durable phone to me? Hell, this is mostly the biggest reason why I bought it at least. But I shall wait another month to see how it goes. Here in Norway the warranty should cover all issues that have arisen from bad manufacturing. That should include a less than perfect coating I'm sure. :o
[HTC One S] adamwatkins:
returning my one. Have a picture to show you but the board wont allow pics from a member with less than 8 posts.
[HTC One S] jandari:
Just got info from my dealer, neither Mobiletouch Austria or HTC Austria aknowledge the problem with the MAO coating, and claim the damage on the phone is from unproper handling with the device. But he offered me my money back and suggest not to buy an One S black for now.
[HTC One S] Blackjack3d:
It's still early days but I've had mine since Tuesday and still no chips or scratches. Not using a case and being ridiculously careful with the micro usb! HT23 serial number.

Will keep you updated.
[HTC One S] boojay:
Hopefully it goes well for you. Let me/us know how you make out as I might have to go through the same process if my phone starts to chip, which it thankfully still hasn't yet. I really like the phone and have spent quite a bit of time customizing it already so I'd be really annoyed if it was defective.
[HTC One S] kadison:
I've had mine a week now (SH23MW) and even after being very careful I can see 3 places where the coating is coming away. One isn't even on a sharp edge, it's just above the front speaker.

I'm going to monitor it for the next week or so and see how it fares before sending back but it's a very disappointing issue on an otherwise great phone.
[HTC One S] raptor2003:
SH23P, 2 weeks and still nothing.
[HTC One S] vasp3690:
Yes mine is holding as well, perfectly.... THROUGH A CASE!!!!!!

sent with HTC1S
[HTC One S] Android_Mark:
Hmm. Two different stories, but 2 very similar serial numbers. (M to P is maximum of 3 days different, and same letters at begining, suggest manufactured in same place)

Means 1 of 2 things

1) Problem solved between the 2 days above (probably not, as we've seen some later serial numbers with problems)

2) This is a 'random' problem. ie it's affecting some but not all phones being manufactured.
[HTC One S] vasp3690:
3) Someone is taking care of the phone better than he other? More plausible I think

sent with HTC1S
[HTC One S] Android_Mark:
Ordinarily I would agree. But reading thread there are some people who have dropped phone and have minor scratches as expected, and others that have lovingly cared for their phone and have chips.

Without getting the people/phones together we will never know, but I really do not beleive that this problem is down to how the phone is looked after.

Might be wrong :)
[HTC One S] vasp3690:
I also agree with that as well. My first phone chipped but I only noticed it after I read the forums. Till then, slim HTC cover, and no drops, no hits.my metal pins near the jeans pockets left tiny marks on the top surface as little scratches but they disappeared after a day or so

So the chipping can be due to the thin MAO or tiny touches of the edges of the phone

sent with HTC1S
[HTC One S] Komadyret:
HT23P and chipped after about 10 days as mentioned before....
[HTC One S] Asdzaan:
Other posts

Just wanted to let folks know there is another thread about this at http://xdaforums.com/showthread.php?t=1614537.
[HTC One S] chic.geek:
With far fewer posts and discussion, as well as a misleading conclusion from one poster... I'd encourage folks to post here instead.

---------- Post added at 10:54 PM ---------- Previous post was at 10:48 PM ----------

Absolutely. I'm one of those people who researches and fawns over a product before any big purchase. I keep my phone in a velvet-lined cornerless box next to my bedside at night (locked of course), and it lives in packing peanuts when it takes any trip out of the house.

No not really, but I do take very good care of it. It lives in a padded and empty pocket in my bag or on my desk at work - there is no reason a phone should have a chip with this treatment, let alone a phone that totes a super-tough covering.

I got my RMA number from Expansys and am sending it back this afternoon. I asked if there would be any issues with this exchange, and the reply gave me the impression that they've done this a few times already.
[HTC One S] psych0t1c:
They will do what most every hardware manufacturer does in that case - take in faulty, used devices, fix the part that is the problem (as in pull the guts from unibody and slip a new on), run a series of tests to make sure it otherwise fine and restore the internal storage to factory default everything. And then they use those to fulfill warranty claims from other customers. Dunno about your countrys laws, but here when merchandise is faulty you do not have the right demand to demand a brand spanking new just off-the-productionline replacement. A refurbished has to do.

This is what happened to my XBOX360 when it had red ring of death, the same for the PS3 when the optical drive was gone, etc.
[HTC One S] teffr:
I just received a replacement for a handset with the chipping issue from buymobilephones.net in the UK and it is S/N SH23MW.

Upon opening it had the same chips around the USB port that developed on the original handset, but straight out of the box this time.

Back to square one. -angry face-
[HTC One S] neoantho:
Can I send it back directly to HTC?

Hi all!

I bought the black One S as a naked unlocked model (not carrier specific) from my phone provider in France (B&You).

As many of you, I'm starting to get a few chips appearing at the top edges without any drop or anything else.

Since my provider only sells the black model, do you think I could ask directly HTC for a grey replacement model?

Or am I stuck with a black replacement model from my provider?

Thanks for your advices :)
[HTC One S] vasp3690:
If you like the grey, go through HTC but it takes then at least 10 working days to return a phone.

If you ask me, the grey is not that nice optically, and it won't be much more robust either. It may not chip, but it will scratch more easily

sent with HTC1S
[HTC One S] wilcoholic:
So are there any DIY solutions that actually work?

My phone is really butchered now. I dropped it a few times and there are huge chucks on my phone where there is no paint at all. On top of the chips that happen naturally.

Seriously this just doesn't happen to a black ipad nano when you drop it and that is made out of the same material.
[HTC One S] ze4life:
not official at all! it was just what i heard from their conversation.

but anyways, third One S, started chipping again 2 days later, returned it and got the One X, now i hope this is the end
[HTC One S] Android_Mark:
For the phone that HTC sold as being the first phone that would not need a protective case, HTC are now selling....

http://phandroid.com/2012/05/04/htc-one-s-gets-a-kickstand-with-introduction-of-official-oem-case/

but quiet an expensive option to protect your S.

(Wonder if they'll give them away to users of current stock to reduce chipping?)
[HTC One S] Blackjack3d:
Is anyone else starting to think this is just a luck thing?

I have the same serial number as some of those who said that their devices either came chipped or chipped the day they got them even though they were being careful and my device hasn't a mark on it at all and I've had it for 5 days now. This is 5 days without using a case on it and it has been in and out of pockets lots of times.

Hope I didn't just jinx my phone with this post :p
[HTC One S] kyuubi_ac:
You did. :p

I don't want to upset or unsettle you but the chipping might start after several weeks (like it did for some people). Some people also told that they dropped the phone once without a visible damage. But then the chipping started slowly on the following days.

But let's hope you're a lucky one! :D
[HTC One S] Blackjack3d:
Nooooooooooooooooooooooooooooooo :p
[HTC One S] vasp3690:
Don't worry. It will happen. Just.... Wait a while!

In a case is as good as day one. Waiting for otterbox....

sent with HTC1S
[HTC One S] 18inch:
someone who is familiar with metals/ceramic metallurgy or wtv should chime in.. because as I see it, ceramic coating on phone will always chip and be fragile, weither its sooner or later, unless they use special procedure or high quality ceramic or something idk.. hope im wrong
[HTC One S] vasp3690:
I have already given an example for ceramics. In exhaust manifolds on race engines or upgraded ones, it keeps the heat in the tubular exhaust to improve performance. However if you drop or hit the exhaust anywhere it easily chips away.

Ceramic tends to be very tough in scratching resistance but can chip away esp from areas that have edges. So in other words if the phone was more curved on the top and bottom edge as well as the USB port, it would have beenuch harder to chip.

sent with HTC1S
[HTC One S] 18inch:
okay sry this thread is so long I probably missed it... but say they make it more "curvy" like you're saying, it would probably fix the chipping issue but still if you drop it, the ceramic will shatter anyways very easily vs. a regular phone no?

thx
[HTC One S] vasp3690:
Sure. It will probably will. But then again, which phone won't damage after a drop?

Only the cheap plastic ones that you can replace the parts are the only solution.

I personally don't think that HTC will change the shape of the phone. At most they might increase the thickness of the Mao to allow a bit more resistance.

The grey aluminium will be even more prone to both scratches and marks if dropped. That's aluminium. Nice but soft metal

sent with HTC1S
[HTC One S] 18inch:
so in your opinion, regardless of the issue on the black one S, its still better to get it vs. the grey/blue?

I'm just wondering after 1 or 2 year how would the ceramic coating look like...
[HTC One S] vasp3690:
if both phones are covered with a case, they will look like new. The only reason i am saying black over grey,(only in regards to durability) is the fact that IF both of them fall down, they will mark. Perhaps on the black you will see it more clearly due to the contrast difference(alloy vs black). However, if your phone was to fall and slide, as it happened to me on the desire-Z, (very common scenario, you take the phone out of your pocket, the phone slips, you try to grab it, and as it falls to the ground you aim it to fall on your foot, or shoe so as not to hit the concrete, but in my case it did hit my shoe and then slided 2-3 meters on it's back), the alloy cover will scratch as hell, whereas the ceramic will barely scratch. You can even see the guy on the tube that spits and kicks and scratches the one S, saying that its a crap phone etc... when he wipes the marks away, you can only see 1/10 of the actual scratches being permanent. Do the same on a grey one, and you will get...lets say a different look on the phone!!

Bottom line, IMO, if you use a case, when the time comes to resell the phone, it will be as good as new. If you want to use it with a case free, grey wont chip from everyday use, but make sure it doesnt drop. Black due to poor quality, may chip but it will be more scratch resistant.
[HTC One S] Harrysoon:
Noticed a chip on my second handset yesterday. I've been keeping it in a case and woke up and it was there. Gonna wait and see when this new revision comes out. S/n is HT23YW.
[HTC One S] h.han:
Is the chipping area covered by the case or not? This is quite important.
[HTC One S] vasp3690:
And also what kind of case do you use? Hard? Gel?

My chip on the first device was done while he phone always being in the hard slim line HTC case. That left top and bottom (as all hard cases do except otterbox and casemate ) exposed

sent with HTC1S
[HTC One S] nafonja:
one and a half week with One S and it starts chipping on the top... Chips around micro USB appeared on day one.
[HTC One S] Harrysoon:
It's an official HTC pouch for the One S I use and keep it in when I'm not using my phone. The top of the phone where the chip is isn't sticking out, so I know I haven't caught it on any surfaces.
[HTC One S] biggles1000:
(Device ID starts with SH23WW)

Got the black One S two days ago (Saturday), when I opened the box I could see a small silver chip on the top left corner. Nothing further developed though, apart from a friend throwing their Touch Diamond at me while I was holding my phone, and I caught the TD, but it hit the top of my phone and has produced three small but annoying chips on the main body on the very top edge, in the visual area between the power button and slot to access the sim tray. The damage doesn't seem to be disappearing at all, so if this stuff is however many times tougher than aerospace aluminium, I don't really fancy going on a plane again... :S My HTC Trophy held up better than this, and that didn't boast being made to withstand everyday life :/

Can't remember any definite keywords to search the thread, but what was the car paint someone suggested a while back? As I've tried black felt tip, and it covers the chips perfectly, but of course rubs off instantly.

Oh, also, on the back of the phone, is the segment with the speaker grille meant to feel sharp and a bit protruding on the join near the beats logo?
[HTC One S] chic.geek:
Annoying thing:

Shipped my phone back to Expansys US (I'm in Canada) last Thursday. It's been stuck in Memphis since early Saturday with a red flag because FedEx lost the FCC form I sent with it. Seems to be getting sorted now, but I can't get my new one until the old one goes back. Arg.

If you're in the states shipping back to Expansys, you shouldn't have this issue. But for me it's aggravation after aggravation.
[HTC One S] cirian75:
so

the black ones chip

the grey ones don't

?
[HTC One S] ninez:
I have same marks and didnt drop..
[HTC One S] kyuubi_ac:
Exactly: Grey version = no Micro Arc Oxidation = no chipping.
[HTC One S] cirian75:
cheers :)
[HTC One S] allunix:
contact points on back of phone fading

I'm not sure if this is the same issue, but after 10 days of use, on the back lower cover for

the speakerphone, the finish is fading where the phone makes contact with my table. Presumably from vibrating on the desk. Anyone seeing this?
[HTC One S] hemingway60:
Have you tried rubbing it off with a damp cloth? Could be just dust that needs a little wiping..
[HTC One S] hon kin:
agree with hemingway60. should be able to clean it off easily.

==============

Well, guys, i started to follow this post from the beginning until now, it has reached 66 pages, and seems like the chipping issue is quite bad... shall i really wait for it or simply get One X? I really like One S, but One S hasn't been launched in my country yet!:(

and off-topic, any audiophile using One S?:p
[HTC One S] DrJ76:
Here is another with the "micro arc oxidation" problem. The usb connector is very damaged, but only in the inside, so I could live with that. But now I have another little mark in one edge.... and the 15 days of exchange guarantee is over, so if I want the problem to be solved, I must send the phone and be without it for 20 days, snifff... I think I am going to wait until the marks are bigger or more.

It is a big mistake from HTC, and even bigger because the add the very good process they used to make this defective case, ...

Best regards
[HTC One S] aureleuz:
Well after the drop...

..the small scratches that I made on the back has practically disappeared ;)

But I've noticed one very tiny little miniscule white spot on the bottom edge. Pretty sure it's a "chip" that must have been the product of bumping against something sharp.

Apart from that - still looking out for any real issues here. Phone has been in most of my pockets by now ( including dirty ones ) surely that would have set off the chipping process if it was defective, right? :eek:
[HTC One S] vasp3690:
Don't be impatient. They will come if you don't use a case. And in a few months of use, send some photos of it!

Sorry for the irony, but it is just not worth it looking after it everyday

sent with HTC1S
[HTC One S] allunix:
It's not dust

It's not dust, I already tried wiping it. When you see it up close it's pretty

clear that it is damage.

I took great care of my sensation and after a year of use, there were no scratches.

This regression in quality is very disappointing, HTC.
[HTC One S] baumilein:
MOA issue feedback -1&1 Germany

I got small chipping at the upper edge, and requested repair by 1&1, Germany.

Today a 1&1 employee called me. That's basically what he said:

* HTC confirmed them that this is some batch issue

* He would not recommend me to insist on some exchange for now.

* New batch will be available at the end of the montch - and he they will automatically come back to me at this time.

* 20 EUR credit voucher for my inconvenience.

... so, I am happy to wait.

Best.
[HTC One S] Android_Mark:
Case or no case

There have been a lot of people saying use a case. This is my opinion...

HTC probably spent millions designing a sleek, superthin phone, and you add a case which doubles the thickness and hides the beauty? Why?

I'd rather see the beauty, risk the scratches, and IF the scratches get too bad, either send it back or hide it in a case at that point!

To be honset I did buy a cheap case for my Desire - but only used it when I knew it might get damaged - eg if I was decorating, fixing the car, going hiking with a risk of rain etc - but for every day use I want to show off the beauty of my phone.

And if this phone was as good as marketed, we would not need cases!

Still got 2 weeks until my Desire needs upgrading, so really hoping for some good news about a second batch of improved S's.

Slightly off thread - I have always used a screen protector om my Desire, as I thought the screen was thick plastic. Found out 6 weeks ago it was Gorilla glass. Took protector off, and had phone in pocket with keys etc - not a scratch on the screen. So when MAO is sorted, I will use my S totally nude!

M
[HTC One S] vasp3690:
That was the whole idea of this phone and why most bought it anyway. I couldn't agree with you more. Personally having used it for a month I have lost my patience and confidence in the maker, so good luck with it not chipping once you get it.

By the way, you wouldn't want it chipped and then hidden , as when you'd want to sell it on for a new device, you won't get much back

sent with HTC1S
[HTC One S] ninez:
vodafone swap

today i called vodafone center and tomorrow they will swap with a new one !!

:):):):)