yashsingh1/xdaforums huggingface dataset:
[HTC One S] vasp3690:
With the above comment I could easily get that impression. When you comment on a whole company from 2 handsets, that shows that you haven't either studied the issue enough or you didn't express yourself properly.

With the above post, you clarify that its the updates that mostly caused the bad impression of samsung rather than anything else. If that is the case, I cannot see htc being any better on my desire-z. Had it for almost 4 years, never had an android update on it. Just a couple of firmware updates.

By the way, updating on a higher version of android, you think it would make the handset, having the same memory and hardware to work any better? I get the impression that newer android versions are more memory consuming. What do you think from your experience?

I don't have an msc in computer science but I see this as a hobby. I do have a critical mind and seek logical answers.

sent with WSGS3
[HTC One S] s.illes79:
Higher version of Android the better its optimized, check out the jelly bean slow motion video taken at 150 fps. Its very fluid... but its not just android versions, i found stock android lot faster than one with Samsung touchwiz. I'm running cm 9.0 nighly on my 8.9 tab and it feels like a completely new device.
[HTC One S] vasp3690:
Hm. I see.

Back to the thread though.

I would agree with you that all companies will have their glitches. Its how they handle them that makes or brakes the relationship with their customers.

To me, being accused of mishandling a phone and therefore causing its problems rather than admitting of a serious flaw in the design is much more serious than a 'quick' phone esp. At this age where you can easily find equal if not better solutions out there. That's what made me turn away from htc for good.

sent with WSGS3
[HTC One S] deki88:
Well I've had my black HTC One S for over 2 weeks and I'm sad to say that it has started to chip. It actually started as soon as I got it out of the box; I noticed that there was a small 'dot' on the top right edge but I didn't think about it too much. I ended up dropping it on my chair and it hit the plastic arm rest right on where that dot was, and it chipped away a bit more. For over a week I've been carrying it around in a leather case where it rests between these two rubber clips. Every now and then I found myself adjusting the phone back to its original place because each time I'd press the power button it would slide down a little bit. The other day I took it out of the case and realised that all that adjusting (and hence rubbing against the phone) has chipped/faded away a small stretch of the black material on both sides of the phone, where the edges are. On one side there is a distinctive spot, where as on the other it's a more elongated chip/fade.

I am rather disappointed that it has turned out this way. Now I don't know how to carry it around with me; do I keep it in the case and make it worse? Do I keep it in my pockets/bag and risk even further chipping?

It's such a shame since this is such a nice phone; it feels great in the hand and I love the feel of the material, the quick processor and decent size compared to other smartphones out today. I don't know what to do now. The re-seller that I got it from said that I can send in some pictures of the chipping and depending on how bad it is, they might be able to "buy it back" but at a lower price than what I got it for and they'll give me a voucher to use with the amount they pay. The only other phone that appeals to me right now is the Galaxy Nexus, but that would be a down-grade to a lower processor and camera, plus it is more bulkier than the One S. Then again I wouldn't have to carry the GN around as if it were a baby, always inspecting it and having this thought in the back of my mind "how bad can it get?"

I don't know what to do. I paid $500 for this phone, and now I don't care about it anymore. You know how when you buy something brand new for the first time, and you pay extra attention to how you handle it, how you care for it; well after observing these new chips on the phone, I just don't care how I handle it, it's as if I've lost 'respect' for it to sound dramatic. A part of me knows that I'll get over it in time, just that I wish this weren't an issue. Suffice to say that next time I look into purchasing a new smartphone, HTC will be towards the end of my list.
[HTC One S] Ollaz:
Hmm, I got mine in the start of July and the only chipping so far has been on the top sharp edge and around the USB port. The top edge is actually my own fault, as I hit it against a car door by accident, but the chipping itself is not getting larger at all.
[HTC One S] rogerhcd:
Well, I got mine back from HTC yesterday - repaired promptly without quibble or charge, it looks like a new chassis has been fitted the type with modified bevelled edge to the USB port.

Fingers crossed I'll let you know if it was worth changing in a week or two......
[HTC One S] touch of jobo:
Plastic or rubber should not damage the MAO layer.

Have you tried contacting HTC directly?

Sounds like you have a bad unit. Your reseller may not know about this issue, but HTC surely does.

-Jobo
[HTC One S] djsubtronic:
You have the bevelled USB one right? How is yours holding up?
[HTC One S] touch of jobo:
Correct. I posted some photos in post#853 of this thread.

It's holding up beautifully. No case, no protector, no damage.

The red paint on the camera ring is rubbing off a bit, but I consider that wear, not damage. You can also tell from the plastic top and bottom covers that it's not brand new.

The body and the glass are perfect.

-Jobo
[HTC One S] leftcase:
I also suffered from the chipping issue outside of the 30 day return window. I took the phone back to Carphone Warehouse (UK) and was referred to the Geek Squad Agent. He hadn't heard about any issues with HTC One S chipping, and neither had anybody else there. I had a print out of a news article in which HTC acknowledge the problem and asked the guy in the shop to include that with the phone and send the lot back to HTC. He did, got the phone back today, and it looks like they've replaced the body.

Remains to be seen whether or not this one will chip, but at least the treatment around the USB port area seems thicker and more substantial (and is bevelled as has been suggested elsewhere in this thread).

My suggestion (for UK residents at least). Don't go to HTC directly, go to the business you bought the phone from and ask them to deal with it under their responsibility towards you as determined by the Sale of Goods Act.
[HTC One S] djsubtronic:
Nice. I have had mine for just over a month now and it's also completely flawless. Hopefully it will stay this way.
[HTC One S] Ollaz:
Can anyone take a picture of what the updated body looks like? With the new USB port design?
[HTC One S] touch of jobo:
-Jobo
[HTC One S] Ollaz:
Thanks. Seems that I have the first version without the redesign and it's starting to chip in very-very weird locations (there is no way I'm able to drop the phone on the edge of the bottom plastic cover.. yes, it started to chip between the body and the bottom plastic cover in the middle of the backing).
[HTC One S] usaff22:
I think I also have MAO chipping, serial number starts with HT23. Not sure if I have the redesigned USB port, because I seem to have chipping there too. Also have some stuff between the HTC logo area and the speakerphone. I think I may have chipping on one of the holes in the ear speaker! I'll post photos of that later though, since I'm on 3G now. Photos:
[HTC One S] Waskracht:
SH26CW

Hi Guys,

Been following this thread for a couple of weeks now, I wanted a One S, mostly the black one but when I read the chipping issues I decided to go for whatever was available (grey or black). Got a good deal on a black one (which I like in the first place) but find myself treating it carefully.

Has been in my pocket for a couple of days now (no case or anything) and no chipping so far. Hopefully it stays this way.

The serial is SH26CW (I suspect built in China because HW is taiwan, but correct me if im wrong).

Heard that the S3 chips are around, so was extra carefull before getting this one, was a bit of a gamble ofcourse but the modelnr. 520 reassured me somewhat. When I run CPUspy it says 1512mhz, so from what I can tell ive got the S4 :laugh:

So it seems that not all the new One S's around are S3 chipset. but it depends on where you live I guess.
[HTC One S] touch of jobo:
Does the hole for your USB port have sharp straight edges like in the post above you, or beveled edges like mine in post #853?
[HTC One S] Ollaz:
Oh man, my phone fell face down on concrete last night. Can't complain MAO failure in the store any more I guess..
[HTC One S] RealStrider:
its all good

I had my phone for about a month and i havent experienced any problems with chipping or any other aspect of the device. I dont know how you guys got those kind of problems , but i must say im pretty carefull about my device so maybe i preserved it better. cheers
[HTC One S] Co5min:
It has nothing to do with preservation as all the people with MAO issues have clearly explained how careful they were with the phone. I`m one of them.
[HTC One S] touch of jobo:
Agree.

Mine is 2.5 months old (bought it on May 26), has not been in a case or protector. I have never been really stupid with it, but still rough enough to have the paint rub off the red ring a bit. (See attached photo.) The lower part of the ring is the bit that touches the desk, so thats what wears off. I did drop it a few times, but only on wood, carpet, or soil. Never on brick or concrete. The glass and MAO are in perfect condition. Also no damage around the USB port. (See attached photo.) Sorry about the dust, I should have cleaned it off a bit for the photo..

Others have had MAO chipping pretty much out of the box, and it would chip further by just looking at it. Looks like there are just good units and bad units, not all along some continuum. Good units will just show normal wear from normal use. Bad units will damage no matter how careful you are. (I bet even good units will still damage on concrete tho...)

-Jobo
[HTC One S] Waskracht:
beveled or not?

@ touch of jobo

Does the hole for your USB port have sharp straight edges like in the post above you, or beveled edges like mine in post #853?

- It does look like yours is more rounded.But that could be the picture. As I have a SH26 it should be one of the latest batches from HTC (not with the S3 processor fortunately) it should have al the MAO fixes in place.

Got it one week now and still looking fine. Been very carefull with it ofcourse, but it looks like the finish is holding up. :fingers-crossed:
[HTC One S] Komadyret:
2nd repair attempt now. Just got a glimpse of the work-description. Changed body and display.

It's in the mail now, and I expect to pick it up around the middle of the coming week. Will give it a good look-over to see that they've done good work this time, and also check if I'm equipped with the new version of the unibody or if they still use spares of the old version.

I'll let you know how it works out :)
[HTC One S] SkuterPL:
@up

Did you get new screen for free? (warranty)??
[HTC One S] Komadyret:
They managed to make a bad fit at first repair attempt (they changed the housing due to chipping-issue), so they had to fix it. I don't care how, as long as they fix it ;)

Here is a list of parts used for this service (I have no idea what all this means, but the summary says "changed display and housing")
[HTC One S] SkuterPL:
@up

If I understand good, you sent phone to service and The service people changed body in your HTC, next you had some problem with body again and you decided to send it again, yes?

And in 2nd time you got new body and screen?
[HTC One S] Komadyret:
More or less, yes.

I sent it in because of the MAO-chipping issue (looked quite bad after only two weeks).

When I got it back, they had changed the body, but there was a bad fit between the body and display, big gaping crack that flexed as I pressed the display and body together. Also, within two weeks the chipping started appearing again. As I was about to set out for travel I registered the damages with my retailer, and got a deal that I could turn it in when I got back.

According to the work-summary I got a new body AND a new screen this time. Just hope they've managed to fit it together properly this time :highfive:

Now I'm sitting here waiting for it to return. Should be ready for pickup tomorrow or Thursday if I read the tracking-info correct (If I read it correct, I will actually carry it in the back of my truck from the cargo-train to the distribution-terminal myself this very night, as I work for the postal-service. And then it will be ready for pickup tomorrow :p )
[HTC One S] SkuterPL:
aha, so when you get phone, write how the phone looks
[HTC One S] Komadyret:
I'll post how it is. What is most interesting is whether I have the new body with beveled usb port, or if I got the same old body and may have to send it back AGAIN due to chipping :cowboy:
[HTC One S] rogerhcd:
Good news two weeks of normal use and no signs of chipping or coating rubbing off around the power switch - much improved compared to the first experience. Though I still treat it gently no coins/keys in the same pocket etc...
[HTC One S] Milanno:
Sorry guys for asking this kind of question, but I cant read whole thread that has 100+ pages to see user issues.

I am interested in HTC One S, but I am worried about chipping reports.

I want to know are you guys still experience chipping problems with brand new phones, or that problem was just on early bought models?

Is there difference between black & blue version? I heard that blue dont have micro arc oxidation treatment...
[HTC One S] Komadyret:
Picked up my phone from repair today.

Housing changed to the new type with beveled usb-port.

Still, there is a smal "gap" between the display and the housing that is noticeable if you push them together. Not sure if new phones have it? Notified the clerk in the store, and said I'd give it a few days to see how it developed :confused:

Also there was a sticker on the front with a new serial I couldn't recognize, but in phone-info it's still the same old hardware, so I presume it is the serial of the new display.

Now it's time to update the software and set it up with my backups :highfive:
[HTC One S] MrDuvet:
Hi,

I've got the HTC One S, too and have the same issues. I bought it in early april (at Media Markt, Germany). I waited until now to make sure the issue is solved which seems to be. My questions to the people how sent their phones back are:

1) did you instantly get a new phone or did you have to wait for repair (how long?)

2) did somebody complain about a rooted and/or unlocked phone (I use CM9)

3) did they believe that it's an production failure or did they say that you must have dropped it?

Sorry for my english. I'm from Germany and I don't speak/write often...

Thanks

Max

P.S.: Maybe there's someone from GER who has experience with Media Markt and HTC One S failure... Please tell me.

EDIT:

Since I'm currently on vacation i wrote an email to MediaMarkt:

In English:

The mail contains a discription of the problem and links to (german speaking) websites which are mentioning the problem. I ask them to replace it, since I don't have access to another MicroSIM Phone but need a working phone.

Let's wait for an answer...
[HTC One S] Komadyret:
Quoting myself here :cowboy:

Had the phone for the weekend, and updated it with latest RUU, rooted and started restoring backups. But after fiddling with it for a couple of days I decided I'd give them a run for their money and send it back due to the minuscule gap between the housing and the display. I should be treated to a nigh-to-perfect device, as I have used it for just about 8 weeks in total since I bought it just days after release.

Three times lucky, or they might just have to hand me a new device, but this time it'll be the gray, not the black, as even with the beveled usb port it did easily scratch as I plugged and unplugged a dozen or so times during the weekend. Seems noticeably more resistant than the original body tho, as the area around the usb port didn't scratch at all during this time and I didn't take extra care at all, scratching the body with the connector more than once in search for the port in the dark.

Anyway, it's on it's way back to the workshop now. I'm a patient guy, but this is an incredible phone. Hardware and size suits me close to perfect!
[HTC One S] lifeblows10:
Well... I guess I'll keep my eye out for this. :| Kinda sucks if it does start to discolor after a few weeks of use. Although, the demo at the T-Mobile store didn't look bad at all, and you better believe that it has had some use. lol
[HTC One S] cakira:
Komadyret, I didn't understand.

The body did get scratched or not?

If it did, I guess this is the first report in this thread of a new black body (beveled one) getting scratched. :(
[HTC One S] djsubtronic:
I think he meant only the inside of the USB port got scratched due to the corner of the USB plug. I don't think that's an issue with the hardware, that would happen on pretty much any phone after repeatedly removing and plugging the USB. These are the only marks I have on my beveled one too, they are on the inside of the port and only in the area where the two terminals protrude out of the USB plug. But the rest of the phone is still completely unchipped/scratched after about 2 months, without using a case or even being extra careful.
[HTC One S] mmceorange:
I can't believe how many people are having this issue.. Even more unbelievable is that I apparently lucked out this time, because after over four months my Black One S has no signs of chipping, except where it landed on pavement the day before my case came in :( But even so, those spots have not gotten any worse, and I have barely any wear showing around the USB port. So, I am happy :D But it really sucks that ANYbody would have this issue and that it apparently still isn't fully taken care of. But glad some people are hiving success with replacements at least.

Also, the eBay seller with replacement MAO housings is legit.. I bought one a while ago when they were $50 and it is definitely not a knock off. Saving it.. if I ever sell the phone I will give the option to replace the housing for brand new.
[HTC One S] Komadyret:
That is correct. There was no sign of wear on the body after these days, except inside the USB port. The only reason I returned it was because of the less than perfect fit between the body and the display. If this was a one year old phone I sent in for repair, I'd probably not bother as it would be on the second half of it's expected lifetime anyway, but this was a new item I bought, barely used and I expect it to be in mint condition when I get it back from service :cool:
[HTC One S] cakira:
I'm paying close attention to this topic because I think the HOS would be the almost perfect device to me (if its camera had great night shots, then it would be perfect) and I want a smartphone to replace my broken HTC Desire HD.

As HTC quit my country, I can't just have a look at it in the stores.

Thanks to your posts, I feel confident enough to try to import an One S.

But I guess I'll need to specify: "I want an HTC One S black, operator unlocked, with a clock of 1.5GHz (not 1.7GHz) and with serial number SH25 or higher". This won't be easy...
[HTC One S] djsubtronic:
Hey, can you point me in the direction of this ebay seller? And are the housings the new style with the bevelled USB?
[HTC One S] Komadyret:
Short update: After three weeks the repair-shop gave up on making a good fit between the display and the housing. How hard can it be???? Not that I care that much. I got a new phone, and went with ONE s again, but in blue/gray this time. Patience paid off :D
[HTC One S] Clubbysupercharged:
So the black One S still gets chipped for the older batches meaning that it isn't a production error?

Which one's better? Grey/Black.

Thought of replacing my current Wildfire since the 2 year contract just ended.

By the way, thanks! :)
[HTC One S] Komadyret:
I'm quite sure the new ones with the beveled USB is not chipping as easily. Had one for just short of a week, and it held up just fine. The first one did not.
[HTC One S] Rashaan:
So has your One S chipped yet or is it still flawless:confused:
[HTC One S] zazonk:
Does anybody know how to tell what headset version you are buying (beveled USB slot or not?) Serial number Starts with... or something?
[HTC One S] markeemark:
I was told by HTC yesterday that they can't tell for sure which phones are affected from the phone's serial number alone, apparently the case itself has a serial number on it and they know which batches are affected, which is why they want to see my phone before they commit to a repair under warranty.
[HTC One S] Rashaan:
Since this thread is kinda quiet nowadays does that mean less new phones are getting chipped?
[HTC One S] usaff22:
Probably.
[HTC One S] markeemark:
Mine is back from repair about a week with the replacement new design casing and that is chipping as much as the original, even though htc stated it was only certain batches of casings that were affected
[HTC One S] el_smurfo:
On the plus side, you can tell your nearsighted friends it's an iPhone5.
[HTC One S] markeemark:
Haha I would but they keep getting lost
[HTC One S] Beppemi:
I bought grey version to dont have this kind of failure. Btw i prefer the black version :(
[HTC One S] gelo01:
I recently bought an HTC One S (black) in Italy, and i don't think it is affected with the chipping issues. :) hopefully the newer batches of the One S aren't affected like the older ones..
[HTC One S] usaff22:
I spoke to an HTC rep on chat, and he told me that S4s are affected by the chipping but not the S3. He said that when Qualcomm ran out of S4 SoCs, they used S3s in the manufacturing process and also changed the coating at the same time. Two in one.
[HTC One S] gelo01:
SH24KW

in addition to what i've said earlier, my One S has chipped inside the USB port (the beveled ones), but the whole body itself doesn't have any chip. btw, my S/N is SH24KW. does anyone out there have the same S/N as mine? i bought mine at htc store somewhere in italy this month. also, i checked in quadrant if it's S4 or S3, fortunately, it says 384-1512 MHz, and MSM8960. i haven't use any cases, always put it in my pocket, and tried to scratch the metal of the usb to the body, luckily it doesn't scratch off or chip. hopefully after a few months, it'll still be good as new..
[HTC One S] touch of jobo:
Mine is pretty close to that. SH24TW
[HTC One S] usaff22:
Mine starts with HT23
[HTC One S] gelo01:
Do you know what's the difference between SH24KW and SH24TW?

Sent from my HTC One S
[HTC One S] gelo01:
Does yours suffer from chipping?

Sent from my HTC One S
[HTC One S] usaff22:
Not much, but it does.

Sent from my locked, tampered ville
[HTC One S] gelo01:
How about you, does yours chip? My One S is almost 4 weeks old now, other than the chip inside the USB port, there is not a single chip on its sides, neither in the body.. And I'm happy with that. :) one question, is there any chance that Quadrant don't show the true components of my phone? I'm still kinda worried if mine has S3 or the S4..
[HTC One S] usaff22:
If you run Vellamo Benchmark by Qualcomm, they have all of the specs. It even told me my internal storage was manufactured by Samsung!

If it says Adreno 225, you have an S4.
[HTC One S] touch of jobo:
I got mine about 5 months ago and the MAO is not damaged, altho I can't say it looks like new. Maybe if I give it a rub with a damp cloth. I never had a case or protector on it. The most obvious sign of wear is the red camera ring losing its paint. I posted a photo in post #1033 in this thread.

Quadrant reports what the kernel reports. I don't imagine anyone would take the effort to make a custom kernel for this ;) but if your score is close to 5000, you have an S4.

-Jobo