yashsingh1/xdaforums huggingface dataset:
[HTC One S] vasp3690:
I have the one S as well.

This is the second one as i bought the first one from Amazon as a preorder. 2 weeks down the line, i got a tiny mark on the top bit, no falls.

I also got some small markings from putting in and taking it out the jeans.

I had mine replaced with a new one from Amazon, which the first digits of the S/N are SH23MW

interestingly enough the previous phone had the same S/N 5 digits and the last few of them were an older number than the one i got sent!!!! as if it was a matter of luck that i got the first ones from the boxes delivered to Amazon and then just got the bottom ones on the piles, before they had an option of getting me a fresher batch.

Now i have a gel case for the new one and no markings whatsoever, but there is no guarentee that this wont happen.

As i contacted and explained this to HTC, ceramic production on a surface will improve their heat resistance and durability to scratching (as the scratch marks were later gone), but will make it easier to chip on the edges especially, as the ceramic material is difficult to cling on to the aluminium.

So if you ask me this is a design flaw, and if the top and bottom(where the chips are usually found) or the USB port as you are trying to plug the charger, where not edged but rounded, the problems would be much more difficult to appear.

Obviously i dont see HTC redisinging their whole line of One S again for this, and we will have to bear the fact that we use gel case to save the scratches and chips.

HTC however still denies this as being a flaw of manufacture and believes its just happened to a few phones. I cannot get a straight answer IF they decide to improve the manufacturing process, will they replace all the phones with specific S/N? or should i keep the phone without cover and just keep on replacing it with amazon before the 30 days end everytime to get a new one, in hope to get an updated version of the device?

to be honest im happy as it is now, and it works. I only hope HTC can deliver if they trully fix this in the future, rather than a consumer having to keep on replacing the phone until we get the right one.

The grey by the way, i would expect it may not chip, but believe me it will scratch much more easily.... My desire-Z did a few cm on the ground once and i had to replace the battery cover as it looked as if a train had gone over it!
[HTC One S] b_ignatov:
There's another thread for "batch with chipping issue".

Let all of us post there their firs 5 digits and share their opinion.This will help to make the proper choice getting this phone.
[HTC One S] aras1:
i emailed htc today they said that they will "repair" my ONE S.

i don't really understand how they would do that but i am excited what they will do. do you have any idea what they will do with the phone ?

i also have some sort of scratches on the matt middle part, is this a part of the MAO or will they won't repair it?
[HTC One S] vasp3690:
Only correspondence HTC still denies of this being a batch problem, and rather say that it's individual handsets that portrayed the issue.

Personally I doubt it but I'm not sure I want to put every handset I get to the test and keep replacing it!

sent using HTC1S
[HTC One S] vasp3690:
They will just replace your phone. I was also offered this at the beginning, but they advised me to just go through the retailer as it would get things sorted faster, rather than wait about 10days to get a result.

Ceramic cannot be redone without taking he phone apart and having the thing redone. I assume they may replace your alloy case completely with a new one.

sent using HTC1S
[HTC One S] Stiflerlv:
I also start getting a little chipping isue (small one, 2 dots only atm), but have phone less than a week.

How is this handled at your carrier where you return it? Do they take your phone and gives u a replacment, or they take it, send for service, service sends new one to carrier and then carrier gives it to u?
[HTC One S] wilcoholic:
Here is how my phone looked 2 days ago. I dropped it from knee height. I had no problems at all for like more than a week but after since I dropped it I have gotten a few more chips
[HTC One S] vasp3690:
I bought the phone sim free from amazon, and they sent me a replacement before I even sent the other one back. I was amazed! Yodel is picking up my old one tomorrow for free.

I also have another 30 days for the new one as well before I can do the same process.

sent using HTC1S
[HTC One S] vasp3690:
That's exactly what I meant about the ceramic surface. Unfortunately that is how it works

sent using HTC1S
[HTC One S] Android_Mark:
I've done a bit of research, but cannot find any other use of MAO on aluminium that is so thin. Any experts out there who can comment on this. Eg is the aluminium too thin, hence flexing too much for MAO to bond, or is it a manufacturing fault?
[HTC One S] kolyan:
thats from wiki

"Plasma electrolytic oxide coatings are generally recognized for high hardness, wear resistance, and corrosion resistance. However, the coating properties are highly dependent on the substrate used, as well as on the composition of the electrolyte and the electrical regime used (see 'Equipment used' section, above)"

---------- Post added at 11:05 PM ---------- Previous post was at 10:56 PM ----------

Here is another vid where HTC says its scratch resistant and super durable (at 5:30) ....might wanna mention this to HTC while getting replacement :)

[YOUTUBE]Q-LeMRheya4[/YOUTUBE]
[HTC One S] lm85:
actually started using mine instead of my desire a few days ago, charged it several times and theres only a tiny mark inside the usb port, i thought there was another mark there but it appears to have gone, no chipping elswhere

i am using a cheapo £2 case off ebay which fits perfectly,feels good and makes it easier to hold, much less chance of sliding out of your hand
[HTC One S] titus1:
HTC should change the One S housing material and fast. They could have just used like the one on Desire S.
[HTC One S] Saros:
I don't know about others, but my Desire S had lots of flaking/chipping as well. The back part of the case is practically silver. So please don't use the same Desire S material :p
[HTC One S] vasp3690:
The trouble is that while we can keep on doing that we don't have an official line off HTC either admitting that there is a general issue or that they have taken.action to improve their quality. So replacing the phone doesn't mean that there aren't going to be any new chipping again....

sent using HTC1S
[HTC One S] Pottsy:
SH23V chipped on the top right corner - visible when the phone was still in the box.
[HTC One S] viper_79:
Great macro shot you got there mate... I really love the S (the black version only), but I am a bit too clumsy with phones and drop them very often so there is no way getting the black.

Now waiting to see what Samsung has to offer on the 3rd of May, it's either going to be the GS3 if it doesn't have a plastic body or the grey HTC One S, even though I don't like it :( !!
[HTC One S] vasp3690:
Had a reply from HTC again stating that the people coming forward with this issue are a minority of owners only. But they are committed to replace our phones with newer ones even though they are not sure of the handsets having a manufacturing problem. As far as they are aware, they won't be changing anything to their manufacturing process at the moment.

sent using HTC1S
[HTC One S] mardon85:
I bet it happens to most people and if they are not aware there is an issue they will presume they have done it themselves.
[HTC One S] kolyan:
that's their standard reply,you are not gonna get anything else from them. they will never tell you if its majority....or in fact all devices are effected.

if its an easy fix, it will obviously get fixed by HTC. if its not so easy, they will simply decide if its cheaper to screw the customers or actually fix the glitch

edit: I wouldnt settle for anything that chips or scratches easy. this phone shouldnt really need the case to begin with. that was the whole point of this coating
[HTC One S] aras1:
sent my phone to htc today, let's see what will happen.
[HTC One S] h.han:
Totally agree with you on this point, HTC customer service wouldn't admit it is a massive issue only will give you standard/not fully satisfied answer. Because this is regarding the brand of HTC they are very cautious.

This is not to say HTC is a bad company does not care their customers, simply just a sensitive topic customer service cannot comment too much.

Wanted to say this for a while don't want to hurt anyone's feeling. But, personally I don't think purely trying your luck by sending the device back or waiting for a company to fix this not so easy issue is something wise to do.

Very likely there is something not quite right inside the design of the mao treatment, you may get a better build one in the near future but no one can guarantee that after 3 months of having the better one, the mao problem won't appear again. Or simply it may not even as scratch residence as the grey version in the long term.

Yes, I don't know anything about the mao technology but what I do know is no one can be sure about it on our phone either. Only this uncertainty will put me away from the black version.

Just IMHO, if were like all the people waiting, replacing, surprising, replacing again, I would simply get a grey version and start enjoy the phone.
[HTC One S] vasp3690:
To a certain extent I can sympathise with htc. Looks like they screwed up in their marketing words when they said no case required for this phone. I bet if hey are taken to court they would loose as he videos of their claims are obvious and cannot be refuted in court. Ceramic surfacing Wallace it scratch resistant and that is what they should have claimed. Not extra durable

sent using HTC1S
[HTC One S] mmceorange:
Woooowwwwww...... Reading through this thread I have questioned my plans on getting this phone, but ultimately decided I would deal with it.. maybe purposefully wet-sand the edge all around the phone for a racing stripe :p

but after seeing this picture? That is bad.. I'd be really pissed. I may just fix my Desire and use that a while longer...
[HTC One S] vasp3690:
I would say a nice gel case and its sorted. Havey new one for a week now and not a mark anywhere

sent using HTC1S
[HTC One S] wilcoholic:
Well I wasn't bothered by it before but now that I look at it I am kind of upset. But what can I do? Its already rooted and I bought it in another country
[HTC One S] vasp3690:
Thick black matte car paint with a thin paintbrush...?

And if I ask once the phone is rooted you cannot go back to stock, would that be foolish? :o

sent using HTC1S
[HTC One S] Kawaisa:
is this affecting the T-Mobile version?
[HTC One S] kolyan:
no
[HTC One S] Scupra:
I read through about 11 pages and just decided to post, apologies if this has been stated..

I was in an HTC training and the HTC reps were saying that T-mo us is only getting the grey/blue to start because they noticed a problem with the coating on the black version. He then said that t-mobile us will be getting black/red REVISED version in June.

This was just three of the reps at a corporate t-mobile training for the HTC one s.
[HTC One S] vasp3690:
How can we verify this? Surely HTC would have to make some official report...

I'm also considering replacing the new one for the WiFi issue now...

sent using HTC1S
[HTC One S] xufuchang:
nice info mate. I will wait till june then rather take defect one.
[HTC One S] 18inch:
x2

but would it be possible to get the blue/grey one in the meantime and then swap it for the black one when the revised version is out?
[HTC One S] mardon85:
So? Rooting it doesn't cause it to chip. Send it back for a replacement under warranty.

I wouldn't even call the phone scratch resistant! The plastic sim cover is more durable than the bloody unibody! Its seriously the MOST fragile phone i've ever owned! My replacement is a little older than my first and is worse than the first. I'm gonna hold on to it until June and hope there is an improved version.

<<<EDIT >>>

Here's an update on mine:
[HTC One S] MemphisLeak:
I wonder what it would look like sanded down......
[HTC One S] Komadyret:
One and a half week, and today I got my first two spots. On the upper left edge. Guess I'll take it to the retailer before the weekend and notify them. They already registered my complaint regarding the USB port.

We'll see how it works out....

Serial: HT23P
[HTC One S] QuintusDias:
That would be great, but since HTC has no reason to do such a thing I highly doubt it. After all, the grey version is a different product not suffering from this issue...
[HTC One S] h.han:
Just thought something.

Say you want a grey version but your operator doesn't have it, so you get a chipping black one and a month later, you send it straight to HTC because of the chipping and ask for a grey replacement, can the replacement even be sim free?!

Just my thought, if that is the case, I still don't recommend doing this.
[HTC One S] kyuubi_ac:
HTC most likely won't swap a black One S for an grey one since it is (like mentioned before) another product. But it might be possible that they swap a branded carrier version for a free one (as long as they don't have them in stock as seperated products as well).
[HTC One S] TurkzZ:
exactly the same, ganna go and get mine swapped tomorrow at the store,
[HTC One S] raikesy:
Just spoke to a guy in the returns team for T-Mob UK and he said that HTC have recognised the fault and have furnished T-Mob with a new, 'fixed' batch of MAO One S'. I expressed my surprise at the speed of HTC getting the 'fixed' devices out to them but he re-assured me they have new batches and even if it does happen they are well aware of it and have no problem swapping them out until it's gone.
[HTC One S] TurkzZ:
great news , i got mine from T-Mob Uk
[HTC One S] kyuubi_ac:
:eek: Interesting that T-Mob UK are the only ones who are able to tell us something new about the new batches. But so far: great news.

I would love HTC to state something official where they explain what went wrong and what they did about it..
[HTC One S] raikesy:
Yea, worth noting that the 'offshore' Phone support agents I spoke to knew nothing at all, it was only when I got through to the UK based returns team that I was able to speak to someone who would recognise the issue and provide the above information.
[HTC One S] vasp3690:
Well after a chat with amazon, I'll be getting yet another phone tomorrow from them. Looks like its becoming a trend. This time for the WiFi issue though hopefully the serial number will be newer

sent using HTC1S
[HTC One S] Scupra:
blue/grey does not suffer same problem is what I was told.
[HTC One S] kyuubi_ac:
Since it doesn't have MAO: nope.
[HTC One S] jandari:
In Austria an online seller didn't want to replace mine, but he send it for replacement to the repair center. I think it wont be replaced, but the housing changed. If there will be any marks of opening on a 7 days used phone then god help him.

I have very bad experience with HTC repair center with my IncS. For first time i was without phone almost 2 months and nothing was repaired. I had dust under screen and echoes during call. The second time the front housing with display was replaced, but i got uneven illuminated buttons and 2 white spots under screen. I informed them, but nothing was done further. If the same happens with OneS this is my last HTC phone. A phone for 500€ should be perfect.
[HTC One S] vasp3690:
I agree with you. This should be the case.

sent using HTC1S
[HTC One S] Teddy ruxpin:
Got a small chip on mine but I have to send it back to dial a phone and wait up to 5 days for a replacement, still got the Desire but it obviously doesn't have micro sim so I would be phoneless for a while, or shall i just not be concerned by it?
[HTC One S] vasp3690:
I would replace it. The more people do, the more HTC will realise their poor quality

sent using HTC1S
[HTC One S] packetlos:
Get a micro sim adapter so you can turn it back in to a full size sim.
[HTC One S] raikesy:
I had an adapter in my box, have you checked?
[HTC One S] Stiflerlv:
I dont know how its for desire. Is it same sim holder as S? (u have to slide it in).

I just gave my for warranty, and I managed to get micro sim working on my old Tattoo where I dont have to slid it anywhere, just get to stay under battery :P
[HTC One S] Teddy ruxpin:
No, but now you mention it it does ring a bell, I'll check when I get home from work..

Cheers
[HTC One S] aras1:
i also sent my phone to the repair center called "mobiletouch", but i thinkk they should replace the one s because HTC said that they will replace it.

if there will be other problems with the one s i will KILLLL THEM!!
[HTC One S] mitchgixer6:
Just slide the sim card in. As long as it's touching the contacts in the correct place then it will work. Used this method myself for 4 days whilst waiting for my replacement.
[HTC One S] Yobbo1985:
I had same issue with dialaphone. left with no phone since sending it away on Monday, hoping replacement will be sent today. If not will be weekend without it....

I did however stress the point I was phoneless and had no orange phone and my simcard would not fit. Gave me £15 bacs transfer to cover 10 quid PAYG phone and an adapter (not buying it but taking the money lol). They also gave me £60 for a set of beats earphones as was promised them from sales agent (got ibeats for £64 at Currys) and £40 cashback on top of advertised deal.

My advice - haggle and demand something for your inconvenience. Even £15 is not so bad but not having phone for a week or so is so annoying!!!
[HTC One S] Teddy ruxpin:
Yep agreed, Im going to call them once I receive new phone and claim inconvieniece for loss of phone, or at least a months free line rental..
[HTC One S] Android_Mark:
I agree, using micro sim instead of ordinary is not a problem. Might just need a very small blob of blu-tac to keep it still, and touching contacts.
[HTC One S] raikesy:
Got my second S today. Seems better although this one also had some marks around the USB port - can't see how to avoid that so not bothered. Experience with T Mobile has been great, doorstep swaps, no problems at all.
[HTC One S] vasp3690:
My new one had marks on the USB as well,out of the box.

I requested if amazon had any newer serial number phones so they said they only have the sh23 ones. They offered me a full refund if this second replacement doesn't deliver.

sent using HTC1S
[HTC One S] Untouchab1e:
Ive.got a tiny tiny chip on the edge now. Gah
[HTC One S] vasp3690:
I just cannot see how this can be sorted.

My cruzerlite gel cases are very nice at least

sent using HTC1S
[HTC One S] RiffyDivine:
What magic is this?
[HTC One S] kolyan:
This is what it says there....has nothing to do with MAO

"aluminium naturally form a passivating oxide layer which provides moderate protection against corrosion. The layer is strongly adherent to the metal surface, and it will regrow quickly if scratched off"
[HTC One S] vasp3690:
I don't think so....

sent using HTC1S
[HTC One S] Gaba90:
its true, mine got scratched from my jacket´s zipper some days ago and the scratches are gone now
[HTC One S] RiffyDivine:
Not to sound like an ass, but this sounds like the problem is just in the EU. But I thought the black and gray ones where built from the same parts?

I have the US Tmob gray and blue one.
[HTC One S] Komadyret:
To repeat:

The MAO layer of the black Ons S does not, repeat NOT, repair itself in any way.

"Scratches" that merely go away is due to residue from the item used to scratch the phone wearing off. The phone was actually never scratched.

But the pure clean untreated aluminum will have a regular oxidation layer, and if this grey-ish "coating" get scratched off it will lay bare the blank silver-looking aluminum. But this will fairly quickly be covered by a new oxidation layer (it's reacting with the surrounding air). But no micro-arc'ing.
[HTC One S] nickmv:
All the more reason to get an Invisible Shield or similar protector for the body. The glass is Gorilla Glass, so it should hold up VERY well. I installed an Invisible Shield full-body (Dry Kit) and it's very hard to tell that it's on the back of the phone.

The screen piece on the other hand, sucked hard. ZAGG needs to work on their Dry system. When you peel the alignment piece off, the shield is supposed to come off with it. Of course, just my luck, it doesnt. I ended up with a messed up and scratched shield because I had to apply it in a different manner.
[HTC One S] Komadyret:
Yes, but if the MOA layer is up to specs, it should be comparable to the gorilla-glass in scratch-resistance. Obviously it is not for this apliance, as there are a fair number of users experiencing chipping/peeling, me included.
[HTC One S] Android_Mark:
I've got an original Desire, coming up to its 2 year birthday. The week I got it I dropped it on some rough concrete and it has a couple of scuff marks in the corner. (Assume the body is aluminium under the silver/brown paint). Although it has greyed slightly over the 2 years, it is still quite silver/shiney - so if people are hoping the silver scratches are going to fade to dark grey and not look to bad against the black, don't be too certain. :(
[HTC One S] kyuubi_ac:
I can't find any spec where HTC says it's scratch-resistance.. The are stating a lot like it's extremely durable (ok obviously wrong), almost 5 times stronger than the original material (probably, ceramic really is extremely strong, but very brittle as well) and blah blah blah.. but they didn't state that it's scratch-resistant. Btw it's called MAO, not MOA (for your sig) :p
[HTC One S] mmceorange:
I also have a Desire, and have dismantled it several times for repair. The metal, while in my experience is quite durable finish, is only on the outside of the front of the phone. Most of the housing is plastic. FYI is all.
[HTC One S] kolyan:
Watch the vid several posts back. At One S presentation done by HTC they did say its scratch resistant. And what is 5 times stronger to begin with ? Phone is not supposed to take a bullet, phones fall from hands and its supposed to do that with minimal damage.
[HTC One S] psych0t1c:
Why would they give competitors a head start by telling them which adjustment was wrong on their MAO machines?
[HTC One S] Komadyret:
Thanks, nasty typo that one :o

And yes, they do actually say "scratch resistant" in that video iirc...
[HTC One S] jandari:
Yes, mine is also at mobiletouch.
[HTC One S] avataranjie:
Awesome :D hope this is true and can't wait for June to come quicker
[HTC One S] mardon85:
It doesn't matter what HTC say it is less durable than any phone I've had before despite the adverting. It is unacceptable.

Just keeping my 2nd one for now, no point swapping it until a new batch comes out or I get the grey one. I'm pretty sure every first batch phone will damage prematurely.
[HTC One S] vasp3690:
What I am afraid now though is that will this famous new batch ever be as good esp. When HTC us not bothering to officially announce there is a problem? Looks to me that if they did that, their profits would fall as people would hold off from buying them.

Personally I wouldn't want to be left without a phone for 10 days until HTC replaces a chipped one, I don't like the grey one, and I wouldn't get any replacement until HTC says and proves that it is more robust.

sent with HTC1S
[HTC One S] Spybreak:
I got my One S yesterday and it had its first chip 2 hours after the unboxing. Didn't place it in any hard surface, didn't drop it or hit it against anything.

So yeah, I'm holding off on exchanging it because I know the new one will be the same. I'll just wait until HTC offers a permanent solution.
[HTC One S] vasp3690:
Which could eventually be in a form of a free case from HTC! Hahaha

sent with HTC1S
[HTC One S] kyuubi_ac:
To gain back consumers trust. They do not have to in detail, but the issue is public and competitors are profiting just right now. But you're right, saying "what went wrong" would mean that everbody would have this issue and that the whole product line is a fail that has to be swapped. This way they will silently swap devices until nobody's talking about it anymore.