[HTC One S] psych0t1c:
That is however partly a psychological misconception IMO. People who are satisfied don't go out to the internet to complain or seek other people who have the same problem.

Statistically, the above poll says nothing but "out of xyz owners of the phone who frequent that site and have seen the poll (or located it via google), 58 clicked it cause they have the problem and voted "issues" while the rest clicked out of curiosity and clicked "no issues" cause their phone is fine. It does not say anything about how many people have seen the thread and did not click cause they do not have the issue and are not interested in reading up on it, neither does it tell us how many people have the problem and DO NOT go online to look for help cause they think they accidentally caused it themselves.

Then again, hearing (in this thread) that some big retailers have had a few dozen complaints since it was introduced is another story (if its true and the retailer did not overblow the numbers or something).

It will be truly hard to figure out HOW many phones are really affected unless you work for HTC and have a look into the ticket database / RMA statistics. Everything else is kinda like reading tea leaves.

And of course, while acknowledging the issue, I would give them the benefit of doubt when they claim that only small amounts are affected. Maybe they are not yet aware of the piles of chipped phones piling up with the retailers / carriers who collect them for one big RMA return. Maybe they are lying through their teeth.

Finally, it does not matter anymore to a customer really. As I have said before, EVEN if I had gotten a chipped version, I will just wait out a few weeks / months until there is a solution implemented and into the stores. The problem is acknowledged, meaning they will have a hard time giving you **** about "mishandling" cause the issue (no matter how big or small it actually is) is wide known.

Regarding an "official statement"... I would not count on them publishing it on their website ever. The web is advertising and showcasing. The fact that Engadget got a reply that included a not and promise towards the customers is prolly as far as it will go... and that, as said, is more than other companies would do.

It would be like BMW advertising that "1 out of 10 of our V8 engines will give you headaches and breakdowns and unexpected repair times withing the first 10.000 miles, so please purchase an cheaper V6 please". (Which is kinda true, although the numbers may be off - the V8s have a lot of problems while their V6s are running around in circles). You can't expect a corporate body to publish something in that way, in the same way you can't expect an employee who made a mistake to accept a shot to the knee to make up. You can just expect them to fix it and do better next time around. And it looks like HTC is going this way.

You are free to bash them if you are miffed about you phone, but then again applaud them for bringing a completely new technology to the market. Samsung has been spitting out plastic phones for a long time now, and even two years ago, when one would have assumed that they MIGHT have a grasp on the tech by now I still found the cases to squeak and squeal when pushing / slightly bending them. Imagine their reaction...

I know, comparisons suck, and again I do not wotk for HTC not am I going to defend them if they fail to make up on this, but hey... first wave of production, new technology... **** can happen.