yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] speedysilwady:
Whoo after three primes i finally got a good one same serial number :)
[HTC One S] enlan:
Does anybody has got the problem with the ceramic surface which is shown in the following pictures??

Looks like a major problem with the production technology :-(
[HTC One S] real187:
Looks more like markings of a drop to me.
[HTC One S] TramainM:
Yeah looks like a drop
[HTC One S] NardVa:
Don't think the Micro Arc protects from drops.
[HTC One S] xufuchang:
you drop it? micro arc oxidation didn't give protection from drops.
[HTC One S] packetlos:
Guys,

When I first read this I thought the same thing that the device had been dropped... however I have just looked closely at my own device and the same thing is happening on the sharp edge on the left hand side :(

My device has NOT been dropped or mistreated in any way.
[HTC One S] Lox_Dev:
"It features aircraft 6,000 series aluminum which is treated with micro arc oxidation by blasting it with 10,000 volts of energy. This gives the metal a ceramic feel and causes it to become five times harder (that’s three times stronger than stainless steel).

The shell of the HTC One S is so durable that HTC claims that it does not even need a protective case. "
[HTC One S] enlan:
The shown devices were not droped. A lot of the One S look like this after one week of safely carrying . Belive me, your devices will show the same failure in approxamitly one or two weeks.

It looks like the brittle ceramic skin can't hold on to the flexible aluminum. Like I said major problem with the production technology.
[HTC One S] Settembrini:
The nice words of HTC are advertising words.

I am not surprised of the problem and I think it to be idiotic to have such a sharp edge. What else can you expect?
[HTC One S] Kamyu:
Is there anyone else who experiences the same thing?

Damn.. I really wanted the One S. Yet If the ceramic back is this easily damaged without dropping.. I might not get it. I hate cases.
[HTC One S] ZeppeMan:
Same here, this could be the only reason why I won't buy this phone. I never use cases because it makes the phone ugly imo. And I don't know if I want the grey version..
[HTC One S] jodue:
LOL...i noticed some spots up there too after reading this thread and was concerned at first but the white marks could be "rubbed-away" like the marks from fingernails on the back which was shown in a lot of videos ... just try it. ;)

hey, they use this stuff for satelites...
[HTC One S] packetlos:
Not working here my friend
[HTC One S] QuintusDias:
How bad is this problem? Do more people experience it?

Also, does it happen to the blue version as well? Otherwise I might change my pre-order to that..
[HTC One S] Jackmax32:
Gosh that looks bad... Does it really go after rubbing as mentioned by jodue??
[HTC One S] enlan:
The blue one got another treatment. There is no ceramic surface which can come off.

There is no way to rub the damage away. The Oxidation to Al2O3 happens only under high temperatures. If the ceramic skin can't hold on the the aluminum it will be damaged permanently
[HTC One S] thekitkatshuffler:
Wow. This is making me reconsider my choice. Got a One S due for delivery tomorrow and might be tempted to send it straight back either for the grey one or for the One X having seen this.
[HTC One S] Jackmax32:
Same here..

Though its not available in India yet , I was planning to buy it when it hits Indian market.
[HTC One S] Kamyu:
So if any One S user reads this, could he/she share some experiences with the ceramic surface? Even if you do not have any problems at all. It would be nice to find out if this is just a bad product, or a common problem..
[HTC One S] rboekee:
I've had mine a few days and not dropped it or anything, it seems to have started on mine though. If it gets any worse over the next couple of days I'll have to take it back, not sure what to do though as I love the phone and don't like it as much in grey/blue :confused:

Anybody contacted HTC about this yet?
[HTC One S] Vintos:
After 5 days of usage i have 3 minor scratches but not on the edges. One at the micro usb port and 2 just under the cap. buttons. Such scratches would be possible only after a drop or keys in the pocket, rings etc. but nothing like that is the case.

I see only 2 solutions: I get a case for the black or i exchange it for the silver. At both cases i end up with an aesthetically undesired result.....

I don't think is irrational if all of us demand a free case from HTC ;)

for the record, Sn.: SH23
[HTC One S] Untouchab1e:
I don't want a case though. If I wanted a case I could just spend €10 and get one. I want a phone that works the way it should and deliver what it promises!
[HTC One S] kolyan:
Gots to love their ad

[YOUTUBE]ZPZ7y1EDKvk[/YOUTUBE]Gots to love their ad
[HTC One S] Vintos:
I am totally with you!!

But to be honest, I don't believe that this is batch specific and it's rather a manufacturing-marketing mismatch, which we, the early adopters have to pay again :mad:
[HTC One S] kenyw:
I have been using my black One S for 6 days now, so far no issues with the finish.

I store the phone in a (cheap) pouch case, but it is bare in my hands when I am using it.

There is a barely visible mark in one corner of the metal case that has been there since day one, where it is dark grey rather than black; not like what has been shown here though. I'll be keeping an eye on the casing in the coming weeks.
[HTC One S] malimal:
I think im going to send the black one right back and order a grey one.
[HTC One S] mardon85:
I'm considering this, I love the look of the black one though!!
[HTC One S] umd:
Looks like HTC is investigating the issue.

http://www.theverge.com/2012/4/11/2940608/htc-one-s-micro-arc-oxidation-scratch-crack-chip
[HTC One S] dave il barbaro:
has the silver one this f***ing problem ????

who has it ????
[HTC One S] maestrochiller:
Guys, it is not a coating or a skin, it is a treatment to the aluminium itself
[HTC One S] AndroidBlizzard:
I am looking to get an HTC One S in the coming weeks.

The MAO black one is sexy but with all of these chipping problems, I don't think this is batch related and the ceramic/aluminum reasoning for this is logical.

Should I go and get the gray version instead. It looks quite nice the more I look at it or should I take my chances and still go ahead and order the black one?

Does anyone have the gray aluminum One S and can post their opinions about how their device looks and their thoughts about the light to fade finish on the gray one?

Any input would be appreciated!
[HTC One S] Pluto:
I was settled on the One X but One S took a few of my interest, me going for it only depends on how good is the screen, which means I'll make my decision on store.

That said, I just came here to ask this: Am I the only one who finds the gray version millennium years ahead of the black version?
[HTC One S] thekitkatshuffler:
Just opened my black One S. It's not half a sexy piece of kit in the flesh. Really hope I don't get any of these problems because, as it is now, it's looks flippin' stunning!
[HTC One S] robban87:
Even if it is the case, since they market the divice as having a durable coating, this should not happen. For the record, I have this issue and never wear rings.
[HTC One S] QuintusDias:
Where did you see a name?
[HTC One S] robban87:
It is a good and valid point, nevertheless one should still press on disregarding the challenge! My s/n is HT23 so as mentioned earlier it does not seem to be batch-specific.
[HTC One S] neoantho:
Wouldn't mind a brushed metal finish^^

Can barely touch it since I saw the thread!

Got an SH23 model

I'm on the 5th out of 7 days legal period (in France) to return it back, and very much hesitating to do it.

Mine is globally fine though. However, I can see coating on around the usb port edges which shows that the "painting" (or "MAO treatment") is very thin...

Hope HTC will communicate on this within 2 days...
[HTC One S] Whyzor:
I'm not planning to get the One S (only interested in the One V if it's coming to Virgin Mobile USA which may use the same shell). I hope it is just a manufacturing batch problem. If it's a design issue, then that speaks volumes about HTC's design & testing process, which should catch something like this easily if they only spent a week or two field testing it. Otherwise it's a HUGE red flag for the whole HTC One line of phones.

BTW nothing gets a company's attention than the mention of "legal" actions ;)
[HTC One S] masterkui:
I received my black one s replacement today, a scratch never appeared this time after 5 minutes in my pocket which contained no jagged, sharp or hard objects of any kind. i am keeping an eye on it, treating it like a baby to be honest. A very feint mark has appeared just to the left and above the vga camera but it is extremely feint.

I checked to see the serial number and it is exactly the same as the one which was replaced, HT23......
[HTC One S] ILoveAndroid77:
In the mail. I did not copy the name to my post.
[HTC One S] Untouchab1e:
Just got a response from HTC. Considering Ive been sending emails to both the Nordic support centers as well as their global support site, I expected a response sooner or later.

Basically they told me that they have received numerous reports about the issue and that they are looking into it. They recommended, as others here have posted, to send the phone in for repairs. But then again, I dont have one yet, so cant do that now can I, but at least HTC seems to be aware of the reports. Updated my post.

---------- Post added at 10:33 PM ---------- Previous post was at 10:12 PM ----------

I completely agree. There is no way this would not show up during testing which makes me put a big question mark on how HTC conducts testing and quality assurance.
[HTC One S] rboekee:
Well they're acknowledging multiple reports now which can only be a good thing, they've told me via facebook that they are looking in to the issue. Hopefully we'll hear something soon that involves a recall and a fault during the MAO process!

PS on my second One S now and no scratches so far. New S/N is the same as the last one... SH23
[HTC One S] Piter1225:
Via AndroidCentral:
[HTC One S] ascot17:
Could we add a poll to this thread to see how many black devices and how many grey devices have or do not have this problem?
[HTC One S] Procake:
Mine will be arriving Friday most likely. I don't know whether to open it and use it, or send it back to Amazon now. :confused:

Anyone know how good Amazon are with issues like this if I found the One S I'm getting was prone to this chipping?
[HTC One S] OldЕr:
Added the poll here: http://xdaforums.com/showthread.php?t=1594723.

Sorry, for multiply thread, but can`t wait any more - information is needed. = )

I think, moderators will merge the poll with this thread in future.
[HTC One S] kyuubi_ac:
We've started a poll yesterday in a german thread. Results are:

Black issued: 40

Black not issued: 27

Silver issues: 2

Silver not issued: 10

Total number: 79

The two cases with "silver issued" hab no problem with the unibody, but the plastic sim-cover. As far as I know all devices have HT23 or SH23 SN.

http://www.android-hilfe.de/htc-one-s-forum/poll-956-hat-lackschaeden-am-htc-one-s-nicht.html
[HTC One S] Desvbo:
ordered a black one, will do some test once I get it
[HTC One S] N'ash:
Good news:

http://www.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response
[HTC One S] xufuchang:
HTC responds to One S chipping issues: 'providing all customers with an immediate fix'​

Some early customers of HTC's ultra-thin, ceramic coated One S have alleged that the supposedly rugged finish — micro-arc oxidized, as it's called — has been surprisingly easy to damage. Whether they're chipping at a higher rate of incidence than average remains unclear, but HTC's put out a brief statement this afternoon to make it clear that they're looking into it:

HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that's hard, it doesn't mean it's impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.

It's unclear what HTC means when it says they're "providing all customers with an immediate fix" — we've reached out to the company for clarification — but they're clearly taking a Nokia-esque approach to nipping the complaints in the bud.

Update: We've heard back from HTC, and the "immediate fix" is simply to return the One S to the store where you bought it within the DOA period (typically 30 days, though it varies by country). Beyond that, HTC says it'll be happy to fix the phone under the standard warranty terms.

Source:http://www.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response

Good news guys...;)
[HTC One S] MemphisLeak:
OK. So nothing has changed?
[HTC One S] psych0t1c:
Er, well of course. They are aware of this now and even went through the trouble of publicly admiting it (instead of keping it under wraps und just acknorwledging it and exchanging / repairing once an individual complains). I assume they will cycle users of the first batch through the current stock via their suppliers until everyone has a phone version that does not have the chipping issue, while simultanusly the folks in Taiwan are scrambling to find a solution to improve the process to minimize returns in the next waves of production.

I am just interested to know how the suppliers will react to that. Basically HTC is working with THEIR investments and capital to go through the warranty exchange and some of them may not be happy about it or even decline that the phone was DOA (cause it hardly fits the DOA legal terms for most countries I guess).

But at least with that sort of press release you have a solid leg to stand on when you return it to your vendor. If i had / will get chipping I will prolly bite the toad and live with it for a month or three, keep my old Sensation around for that long and when the reports have calmed down (i.e. a better MAO process has been found and implemented) then return it to the vendor for an exchange into a model from a new productio batch.

I think this is the most stress free approach, cause if you go exchange now, you might draw unlucky and do this once every 10 days because you still always get a replacement phone from the first batch.
[HTC One S] Untouchab1e:
I think it's great HTC is offering to replace the affected units even if they in the press statement still almost seemingly blame the users by saying that the One S is hard to scratch, but not impossible.
[HTC One S] boojay:
Have there been any complaints about the grey anodized version? I really wanted to get the black MAO version due to the premium feel, but not at this expense. Besides, I actually like the blue ring camera.
[HTC One S] Famagoer:
I assume, the grey version won't have any such problems as the black one s - it's just anodized, which makes it have a hard and durable surface. I guess, the MAO makes a too hard surface for the edges of the phone :confused:
[HTC One S] mardon85:
Hey great news!!

Now I would like a black one. Do I speak to my store and tell them the situation and wait for the next batch or return it for a silver one and make do??
[HTC One S] QuintusDias:
Good news indeed! Do you think the first batch for the netherlands (release on 27th) will already be one that doest suffer from this issue?
[HTC One S] mattionline:
I'm wondering the same thing.

Yesterday I changed my order to the "grey" gradient metal version because of the problems. Still I like the black one if it's more durable...
[HTC One S] Untouchab1e:
I think that's rather difficult to answer. Only HTC would know when the batches delivered were manufactured.
[HTC One S] netrowdy:
nope!

The s/n indeed tells you.

It´s the fifths character. (numbering is 0-9 A-Z which some skipped letters inbetween)

http://xdaforums.com/showthread.php?t=472891

But you guys always just post the first four which only tells you country (okay, different ones possible and obviously year 2012 and month 03) ;)
[HTC One S] psych0t1c:
It still leaves the original question open. Unless HTC issues a press release claiming that they have found the fault in the process and that all phones made after dd/mm are just fine and can be used to oben beer bottles without damaging the surface you don't know if the phone you get is good or not, even if you can pinpoint the exact Date of Manufacturing.

Seeing as they are just about now starting to acnowledge the problem, I would say it is safe to assume that phones with a mfg. date up until the first week of April will be prone to the problem AT LEAST. Possibly even longer, until it is fixed. So SH/HT24x (where x is a number) phones should IMO still be avoided, and even if they catch up n the problem RIGHT NOW it will prolly take a month or so until those made after today /which would be HT/SH24B) make it to european stores. Or am I wrong here?

The formatting re: the S/N is an interesting note though, thanks for that. For the record, mine is HT23R (so from what i gather 2012, Month 3, Day 24)

Took the liberty to copypaste from the linked thread for esier reference.
[HTC One S] jandari:
To those who does not have problems, what about around the USB port? I plugged in USB maybe 3 times very carefully and there is already alluminium visible. On the top after 2 day in the pocket its ok.
[HTC One S] boojay:
If it's similar to the HTC Desire/Nexus One's build, I'd be more than happy with that. It was still the best phone I'd ever owned (for its time).
[HTC One S] ahmadfini:
Good news guys:

http://www.kitguru.net/desktop-pc/s...onds-to-one-s-chipped-ceramic-coating-issues/
[HTC One S] Untouchab1e:
As mentioned above, it would take at least a month for HTC to fix the issue and push out new improved phones. So I'm thinking if either getting the One S now, then return it for a new one. But I should probably just wait.....
[HTC One S] Teddy ruxpin:
Thats good news, that intimates to me then that there was a faulty batch? only had mine a day (loving it mind) although keeping a close eye on the bodywork, its SH23PW
[HTC One S] onlyrider:
According to HTC, you are free to return your phone for a new one directly with them (and not your local retailer) during the warranty period. So you're free to buy an One S today and ask for an exchange in 6 months if you have any trouble later
[HTC One S] ptr_hamilton:
surface flaw, no scratch

Have been at a surveyor. He told me this are doubtless no scratches. And indeed I did not drop my phone. On the pictures they took you can clearly see that there are no scratches aroud the affected area, which should be there if I dropped the phone.. What I think is the my reseller will tell me I am stupid if I show those very little flaws to him :o

Let's hope for HTC
[HTC One S] QuintusDias:
Was the surveyor able to deduct anything else besides confirmation these are no ordinary scratches?

Interesting pictures by the way :)
[HTC One S] mardon85:
Here's an update on mine since Tuesday. Noticeably more marks and its literally been on my desk charging or in my work trouser pocket (with nothing else in there).
[HTC One S] ptr_hamilton:
Unfortunately not,besides I should refer on that pictures :o They only said that this kind of oxidation treatment ends as coating. So it is possible that at sharp edges as we do have, it may not stick enough. Maybe HTC should try to avoid sharp edges to get a handle on that..
[HTC One S] onlyrider:
Aoutch, your USB port did not look good to see :eek:
[HTC One S] Sebastian768:
Two things...

First, the One S was on it's way to becoming my new phone, untill this little "hoopla" between HTC/The Internet/Users surfaced. I'm not ordering the phone, just to have it shipped back when problems arise. It's my money and my money's worth ain't worth anything if it sits at some random repair guy's desk waiting for HTC to figure things out. Oh, this WILL take time. I figure this affects most (if not all) of the first batch at least.

HTC has a couple of options to remedy this problem:

- Temporarily halt sale of the black One S until cause is found - a no brainer

and

- Exchange all the funky MAO alu-shell - will take time to repair all individual phones

or

- Echange all phones with new - Easier logistics, better for customers, removes bad products

Second, it amazes me that only a small amount of chatter about this is on the net. I would think this should be headlining most major tech blogs. This is the rebirth of Hight Tech Computers. If people by this phone, find out that this problem was known before they bought it, both the shop and HTC would look bad. They should have stopped this before the phone went to resellers. They didn't and they now have only a small window of opportunity before the HTC One will forever more be remembered for this.

I'm thinking, that the earnings reports from HTC lately has to do with product recall/warranty. My less than three months old S XE has been to the shops twice for a new flexboard.
[HTC One S] Tecardo:
I have HT23 and don't have any problems. But I like the device :)
[HTC One S] Untouchab1e:
You make some valid points, and my question to HTC is what exactly they expect us customers to do. I am calling them as Im typing this and I am being sent up the system now it seems, hopefully to someone who can give me some answers.

Im still curious as to why this doesnt affect all the phones though..
[HTC One S] pzboyz:
I have had my One S now since last Friday, I am a careful user, mine has some marks just around the USB socket just from a few days of plugging/unplugging the charger a few times. This is just 6 days of use. HTC this is not good. Did HTC rush the Beta trials to get a product launched?
[HTC One S] Untouchab1e:
Some sort of supervisor told me to encourage everyone affected by the issue to email HTC photos of damage along with the proof of purchase and to also include clear photos of the serial numbers of the devices which have this fault.
[HTC One S] masterkui:
It is interesting how none of the reviewers who got demo versions of the One S noticed anything like this.

It is day 2 for my second HTC One S (first one replaced). I am watching it like a hawk, I have noticed a miniscule chip on the top edge. you can barely see it to be honest but considering everything that is going on, i thought i would note it.
[HTC One S] Untouchab1e:
Actually, Eurodroid did notice the issue in their review.
[HTC One S] masterkui:
hmm, i never got to read this review. But thanks

---------- Post added at 04:44 PM ---------- Previous post was at 04:38 PM ----------

just to say though despite this micro arc oxidation issue, the phone is awesome! It is rapid, does everything I want, feels solid and is aesthetically pleasing (unless of course i start getting white marks everywhere).
[HTC One S] psych0t1c:
Well, with me now having one of those, I kinda try to look on the bright side (even though I do not have problems as of yet, not even anything noticeable around the USB port). I can be assured that with all this hubbub about the MAO problem, I can use the phone and EVEN if i mishandle it and get some real scratches in on the sides... i can kinda rely on HTC fixing those for free cause they will be having a hard time telling apart failures of MAO from slight dents that cause MAO defects.

So basically, a new shell is guaranteed to be exchanged onto my phone for free when I chose I need it (and know the issue is resolved). And maybe, just maybe HTC comes up with an One SE or SL with more storage sometimes in the future, so i might even be possible to RMA it through the vendor because of the well known defects and get the newer model by just paying the difference of price between the devices...

All a matter of perspective. :D

Also the close up pics are indeed interesting to look at. Must be a pretty heavy cam setup the guy used.
[HTC One S] Ariozo:
Took out a One S today and gona see how it will do in a few days, see if it will keep black or not :)