yashsingh1/xdaforums huggingface dataset:
[HTC One S] real187:
if that was true, there arent many s-users.

you have to realise its all in the in peoples nature to only ***** about something is there is really a problem, and if it aint broke what the **** im gonna look over here for a problem. And then we all (

including me

) gonna say htc is crap, never gonna buy again. worst ever. gonna sue them....

But when they release a new thing its all heaven again. go figure
[HTC One S] kyuubi_ac:
I agree absolutely with that statement. Forums always tend to provide a quite negative image of products. Nevertheless we quite have an issue here.
[HTC One S] mitchgixer6:
Maybe it's just my cynical mind working over time, but perhaps HTC knew about this problem before launch.

Maybe they had a meeting and talked about which country would be least likely to complain about some small chips appearing on the phone within less than a week.

Obviously the UK would be the perfect country, as we all know the Brits are much less likely to complain then most other European countries?? Could possibly explain HTC's immediate decision to replace handsets with no argument. Almost seems that they were expecting this to happen......
[HTC One S] ossy1337:
Or maybe these Smartphones were sent to us from an other, high intelligent civilisation from outer space to test our potential of aggression :rolleyes:
[HTC One S] mitchgixer6:
Eh, think the aliens might have figured out many years ago we're pretty prone to aggression without having to send us faulty smartphones!
[HTC One S] Whyzor:
It may be true that the outsourced components were not made up to specs, but in the end it's still HTC's responsibility to do quality assurance afterwards, random-sample testing or some sort of inspection. Just because something is outsourced, doesn't mean it should be forgotten.
[HTC One S] onlyrider:
That's can explain why here, in France, the country of frogs, cheese and people on strike, we don't have any case yet of people complaining about the chipping issue on their devices :cool:
[HTC One S] mitchgixer6:
OK, fair point. I didn't realise the phone had been released in other Euro countries at the same time.

My point still stands though, and I'm willing to bet that HTC knew about this problem before release date.
[HTC One S] mremolt:
The german forums are quite active on this topic as well. Seems almost worse than on xda itself.

Maybe they wanted control groups in their study ;-)
[HTC One S] mardon85:
My replacement is just as bad. I'm going to email HTC to ask them if they will be fixing the problem or should I just swap for the silver one. Bit of a pain but I certainly don't hate HTC.
[HTC One S] MemphisLeak:
did you get the replacement from HTC or did you just exchange for a new one in shop?
[HTC One S] h.han:
Just thought about this, maybe no need but just be cautious.

Say if I plan to exchange my chipped black one s outside the initial 14 days cooling period in UK (BTW I don't have one s yet), but somehow I dropped the phone just before I send it off to HTC and damage it, not bad but makes the chipping part difficult to be differentiated from the actual damage I made.

In this case, will HTC still honour their commitment of customer satisfaction or they would deny my exchange using tear and wear as reason?

Again I don't have one s yet, just day dreaming.
[HTC One S] Komadyret:
Had mine for the weekend now hiking in the mountains and generally using the phone as I expect to use it, and I see no chipping i can't explain. Edges look fine, as do the rest of the bodywork.

Only places I can see glimpse of aluminum is around (almost inside) the micro-usb entry hole. This I would say is expected, as I have a little trouble getting the cable to hit the hole right in pitch dark (alright, I've gone to bed a fair bit later than my spouse, and didn't want to turn on the lights and wake her up)

So far I must say I'm happy with the phone and the finish. Lets see how it fares after a week at work. Two days in the delivery-truck followed by two nights of unloading parcels and pallets from containers. I expect it to hit the floor at least once, falling from my pocket :p

Expect an update next weekend :)
[HTC One S] jigr69:
No scratches yet - touch wood!

I finally received my phone on Friday morning last week, so still a young four days old, but so far there doesn't appear to be any chips around the edges. It has been in my pocket without any cover whilst running the line for 90 mins for my eldest's football team, went on a 120 minute bike ride stuffed in the back pocket of my cycling jacket, and has been used by my 11 year old on many an occasion (Angry Birds has a lot to answer for). I've charged it up four times now, plugged it into my computer several times in order to transfer files etc, and even the USB socket still looks good.

Like a lot of people on here, the black version is smarter than the grey one, however, if the chipping starts and there isn't a proper explanation as to the cause and cure from HTC, I may have to change colours. Else any replacement black one could simply suffer from the same fate, regardless of whether it is immediate, or in a months time.
[HTC One S] jandari:
Can you make a photo of the usb port, who does not have chipping there. Im interested if it also has the same sharp edges.
[HTC One S] mitchgixer6:
Ok, so the courier is booked to come and take my One S away tomorrow back to where it came from for a replacement.

The question now is, do I get another black S, a grey S, or stump up another £50 for an X? Can't quite make up my mind! Have already ordered the zagg invisible shield for the S though, so if I get another one that'll be going straight on there.
[HTC One S] h.han:
Just came back from Phone4U and T-Mobile and played both grey and black version again, yes, I visited all the 6 operators/shops on my high street to check out the real device. The more I looked at them, the more I like the grey one, very weird, initially I hated the grey colour especially the blue camera ring, but now it just feels so nice.

The black one, is still awesome but I might be tired of the always-the-same-not-changed-black back which chips over time (at least before HTC solves the problem). But just my opinion.

However, the grey one is sooo slippery, I knew that before hand but still almost dropped it in the shop today within 2 mins of holding it...

So, a transparent shell case or invisible shield full body protector may just be the answer!!

if you decide to still go for one s, which IMO is better than one x in numbers of ways, could you post some picture of your device with invisible shield on please? Also, did you buy the maximum coverage one or the full body easy install one?
[HTC One S] lm85:
was deciding the same myself, except i wasn't going for the X just the other colour

htc said it's covered by 24 month warranty, so if anything happens to the casing in the next 2 years you'll be covered, phones4u have mailed my replacement today(i replaced it due to another issue with something under the screen) i'm quite glad they've mailed it now as it stops me wondering if i should just get the grey one now rather than later

i love how the black one feels, at first i wanted the grey but not now, scratches do rub off the black back, even if the coating isn't working properly on the edges and many people have said the grey does slip out of your hands

i use mine with one hand quite often, this is the main reason i didn't choose the X as it's just a bit too big for one hand use

i couldn't type properly with a case on my desire which is another reason to keep the black instead of the grey which looks like it needs a case all the time

worst case for me is i use this new one for a few weeks, if it shows signs of wear i will contact htc directly and see if they will send me a handset which has been treated differently
[HTC One S] mitchgixer6:
Went for the maximum coverage version as I thought that would be the best idea! Think I've pretty much decided just to stick with the S in black. Was considering just buying a gel case, but hate the idea that the phone would end up thicker, so the Zagg shield is a good alternative. Also, the grey looks nice, but not quite as nice as the black.if the Zagg skin ends up looking out of place on there, I'll just take it off and risk the cermic coating again. Can always return to htc down the line if need be.

Don't think the X would be worth the extra £, just been reading up on all the screen issues folks seem this having, p,us I think it would be just too big for me. The S is big enough I think.

I'll post some pics up in the accessories thread once I get the skin fitted to my replacement handset.
[HTC One S] ccart:
I've had my one S 6 days now (black) and first I have to say what an amazing phone this is. My Desire HD feels and looks like a brick now. Its so sleek and thin and just feels like quality in your hand. The black finish is amazing, didn't think much of it when ordering, I just thought I prefer black but it feels and looks great.

Anyway, upon opening the box for the first time I immediately did an inspection for scratches/marks (and I was not aware of this MAO issue either). Everything was spotless apart from the usb port which already had 2 teeth marks and some silver showing around the rim of the port (this was straight out the box, not even plugged in). I was disappointed but figured even if I do get a replacement this is going to happen anyway as inserting the usb into the port is metal on metal is there is going to be some wear and tear there.

So, after almost a weeks use I have 1 tiny chip like thing on the famous sharp top edge above the speaker. Since it is white/silver underneath it is noticeable but small so to anyone else it will be missed. Since it is tiny I am going to live with it for now, but this was with extreme care taken when using the phone. All it has done is gone from my pocket (with nothing else in it), to my desk at work, back into my pocket and onto my table at home. It has had no bumps, drops and I wear no rings. I don't think the top edge has even come into contact with something hard yet such is the care that has been used when handling this phone. No other chips/marks so far. I hope HTC sort this out because what a great phone this is, both functionality and looks wise. I loved my DHD but this thing blows it out of the water in every way. Will update in a week or 2.
[HTC One S] sloveridge:
Hi, I am a newbie to the forum so I hope I don’t put my foot in it!

I have had my One S for just over a week and I too am suffering from the chipped MAO coating around the edge despite the fact that it has been handled with kid gloves and not dropped or knocked at all. T-Mobile UK have agreed to provide a replacement (arrives tomorrow) but when I called them they were not aware that this was an issue or the HTC statement acknowledging the issue, and were not in a position to determine which handsets come from which MAO process batch, so the replacement could be as bad as the first.

I also called HTC UK direct this morning to see if they were aware of the issue and HTC statement being published on a number of web sites/forums; however the customer service rep I spoke to said this was the first he had heard of it and there was nothing on his system to give them guidance on how to process such complaints – how screwed up is that!
[HTC One S] mr_stoosh:
That's screwed up considering I spoke to a customer service rep last week at HTC UK and made them aware of the chipping situation so they should have something on their systems in regards to the defect!

I really want a black One S but fear of getting another defective One S (I've already swapped two) I've bought a HTC One X instead which is a shame because I prefer the One S over the One X.
[HTC One S] noble8:
You always have the option to wait a few months until you contact HTC for a replacement. This way you ensure the bad units are flushed from circulation and you receive a working device.
[HTC One S] wilcoholic:
I have the black S for about a week now and I handle my stuff pretty roughly. I did not experience this problem yet. The one thing that I do have is some scratches around the usb port.

I just want to tell you guys. Don't worry about this and just get the color and material type that you want.
[HTC One S] mr_stoosh:
That's true...I think I'll take a chance and buy another black One S next Monday and see what happens.

It's a shame that I've had a bad experience with two replacements already as the phone itself is awesome. You never know it may well be third time lucky this time round?!
[HTC One S] Untouchab1e:
So far mine is still in pristine condition. I'm dreadfully careful when I plug in the USB cable though but I wonder how easily it would scratch if I got a bit less careful with it. The ceramic coating should be pretty scratch resistant shouldnt it?
[HTC One S] ossy1337:
HTC said that everyone who has this problem will get a new phone.. Will they get a new phone when they did the htcdev unlock?
[HTC One S] kyuubi_ac:
htcdev does not erase the warranty. as long as the occuring problem cannot be referred to the unlocked bootloader the warranty is not harmed.
[HTC One S] Procake:
I live in the UK, so far only the USB port is having this problem. I have until May 17th to send it back to Amazon, so will wait a few weeks and if the problem does get bigger will hopefully get a device that doesn't chip like this.

However, if it starts chipping after the point I can send it back to Amazon, do HTC do free deliveries or anything like that for when I send it to them?
[HTC One S] Sebastian768:
I'm amazed at how horrible HTC is handling this issue, it's not like it will go away if they stay quiet. They need to get a handle on this, fast.

They should have a dedicated webpage detailing the issue, affected batch numbers, how-to's and dont's, who to contact, waiting time before repair etc. etc.

Sometimes I wonder if these people (HTC is not alone) have any marketing education at all. Bad press is ALWAYS worse than coming clean to issues like this...djises...
[HTC One S] QuintusDias:
I agree. People are left in the dark wondering by now if it's better to get the grey version or even a different phone entirely. That cannot possibly be what HTC wants.
[HTC One S] kyuubi_ac:
Do actually know any smaprtphone producer that would have done those things different than HTC, at least in this time? Not that I like all this stuff, but I doubt that other producers would handle it that different.
[HTC One S] ossy1337:
I had an LG Optimus 2x and almost everyone had the problem that the phone got extreemly hot in standby and sleep of death...LG was like "***** please, you paid that piece of ****, now deal with it" ...not to mention the LG-gingerbread update that came out when htc almost rolled out ics...

what i want to say is that it can be much worse than htc.....MUCH worse..
[HTC One S] QuintusDias:
If HTC thinks they can be lazy about this because other companies might be too they have lost their minds. In fact, if all companies would not do stuff bacause others might not either they could just as well quit.
[HTC One S] lm85:
pretty sure if you have to send it to HTC they will pay for postage both ways, i read recently you get an email from fedex with collection details and a label for your package

the usb port looking crappy will really bother me if it happens to my replacement handset, it happened after such a short amount of time with the first one i had

i agree htc should tell us if they're fixing the problem, i'd like to think if we send our phones to htc in a few weeks time, they will send us a fixed one back, that or tell us it's just how it'll be with the black one and they can't do anything about it, in which case i will exchange for a grey

all these people, including myself, swapping for current UK stock are probably just wasting their time and the providers time

hasn't put me off HTC though and i'll probably always have a htc phone
[HTC One S] hon kin:
Really want to get a black One S[i even bought a pair of iBeats and Xtreme Xplosive to pair with it], but the chipping issue is just... unacceptable... Well, guys, does a protective case prevent it from chipping?

Edit: Dont get me wrong, the iBeats is just to pair with the beats branding on the One S, while Xtreme Xplosive is for the perfect sound quality. =)
[HTC One S] AndroidBlizzard:
How much were the iBeats and where did you buy them from?
[HTC One S] ccart:
Just noticed a small chip/white mark between the volume buttons and the inside edge of the phone. I think it would be almost impossible to chip the phone in this location which just shows how the MAO coat just flakes off without any sort of pressure on it. My phone is a week old today and in fact I've only been using it 5 days. It has always been kept in my official Desire HD leather pouch (whilst I wait for the one S case to be released) which covers both front and back of the phone. I've been busy with work as well so my usage of the phone has been minimal, just calls and texts and a bit of customising things. The USB port looks like s**t. I'd accept its condition after 6-12 months use cause thats how it looks but for a phone which has been plugged in maybe 4-5 times its unacceptable. I want to love this phone but I find I'm checking it almost hourly for more damage.
[HTC One S] mardon85:
After my replacement phone also showed signs of chipping I contacted HTC again. Here is the relevant part of the reply:

Seems to me ether stick with your black S or swap it for a silver one. I'm gonna hold on to this for a month or so then swap if a new design comes out.
[HTC One S] QuintusDias:
I sincerely hope some influential HTC employees are reading this. And agreeing.
[HTC One S] kolyan:
Like I said earlier, its not the first time HTC screws up big time. Nexus One still has touchscreen problems which HTC did not fix, my HD2 touchscreen died 1 month after I sold the phone....and it was a very well known issue on HD2. I am sure there is more....

VERY POOR QA
[HTC One S] masterkui:
i am sending back my second htc one s device, the chipping is not bad bad but unacceptable nevertheless. around the usb port and small chips on the top edge.

my network is o2, some staff are aware of the issue while others like the guy i spoke to today are not. which is odd, because one woman from o2 told me "o2 is aware of the issue and have extended the returns policy to 28 days". the guy who dealt with exchanging my phone today was unaware of the MAO issue. My third htc one s will arrive tomorrow. I am slightly confused to be honest. i dont have the option of the grey one on o2, and the battery life of the htc one x puts me off.

it is never easy is it?
[HTC One S] MemphisLeak:
i don't understand why you are exchanging it with o2. they are just sending you another one from the same stockpile.
[HTC One S] kolyan:
yep, thats what they did with Nexus One
[HTC One S] lm85:
received my replacement one s today from phones4u, charged once and i put the cable in extremely carefully and after removing it there is some missing black, if it doesn't get worse it wont be a problem as it is small but it shouldn't be there

if it chips more i will just deal with htc directly in a month or so once they've(hopefully) solved the problem

no point in wasting everyones time and money with replacements from providers
[HTC One S] sloveridge:
Update

Having rasied this issue with HTC UK via their spt web site, their response was:

"Dear Steve Loveridge,

Thank you for your reply to my email regarding the cermaic casing chipping off your HTC One S for which you have got a replacement.

No official statement has been made by HTC on this issue, but please keep your eye on the official HTC.com web page and linked Twitter feeds and Facebook pages for any official HTC statements.

I hope you are enjoying your new phone nad have no further issues."

Although I have seen a statement from HTC made via a number of websites (see earlier post), but it does not appear to be formally recognized by HTC UK.
[HTC One S] kyuubi_ac:
I really do not understand you guys who are replacing the devices like dirty socks... You can't actually be expecting the new devices to be better in any way, can you? There's absolutely no purpose in changing the device for each few days and hoping that this time god himself will let some magic rain down on you :p

I really understand that this bothers you and that you want to do something about this, but wait for HTC to improve something about the production and change it as soon as the reasons for the probs are known and eradicated. Otherwise you actually are (like others already said) only wasting peoples time and money.

@sloveridge:

That really is bit strange. I was sure, that HTC made its statement officially but to be honest, I never heard of it to be on their official sites. There is only the same statement repeated by several blogs, sites und forums. Does anyone know where this statement originally comes from?
[HTC One S] raikesy:
Would it be an idea to start posting on the HTC Facebook page? At least we can stir some 'official' response from them there..
[HTC One S] kolyan:
here is a link for easy access :)

http://www.facebook.com/HTC
[HTC One S] hakking:
I ordered my HTC One S today - and checked here afterwards and found this issue. D'oh!:rolleyes: I phoned Orange to ask them if they could switch the colour but they only sell black :rolleyes: . Anyway, will receive it on Thursday and take pictures out of the box.
[HTC One S] kyuubi_ac:
If you should have those well known problems you could maybe ask HTC directly to swap it for a geys One S telling them, that your provider only sells the black one. This way you would even get rid of the branding (if there is a branding at Orange). :rolleyes:
[HTC One S] raikesy:
I posted on the UK site :)
[HTC One S] Sebastian768:
Perhaps to extend the warranty? Each device comes with a 28 daywhatever extension.

If you make it expensive for them, they will HAVE to do something...
[HTC One S] sloveridge:
Posted on HTC facebook as suggested - hope someone at HTC is actually reading and taking notice.

I received a replacement One S from T-mobile today (excellent doorstep exchange within 48hrs policy). I will keep you updated if the issue rears its ugly head again.
[HTC One S] kyuubi_ac:
Posting on their Facebook-Site only results in the already known standard answers.. I love this copy'n'paste-strategy..

http://www.facebook.com/HTC/posts/10150938801573084?notif_t=feed_comment_reply
[HTC One S] MemphisLeak:
Think I might just get a HTC one x instead or a galaxy note. The battery life thread for the one x has some not too bad results
[HTC One S] hon kin:
Around 60bucks [~ RM200] Not cheap at all man!:(

BTW, One S still hasn't enter Malaysia market yet, hope that we will receive an unaffected batch!
[HTC One S] mitchgixer6:
OK, so just received my second One S in black. All looks OK fresh out the box apart from a tiny mark at the bottom corner, but I'm going to ignore this.

Was going to wait and not use it until my Zagg Invisible Shield arrives, but tempted to just use the handset without it and see what happens. I have a funny feeling that the coating is going to chip again, at which point I will be exchanging for a grey version, so might just keep the Zagg for that. Don't really want to waste the Zagg on the Black one if the bits that aren't covered by it will just chip anyway.
[HTC One S] ZeppeMan:
I think this is big issue if all (black) devices have this. And if HTC is not going to fix this issue I will be forced to buy an iphone, trololo just kidding :D

No, but serious, I don't like the grey version as much as the black version.. And there is no other phone (for me at least) that match my expectations like the One S :(
[HTC One S] l3ft3r1s:
Are there any grey One S owners reading this? If yes, could you tell us whether you have noticed anything similar?
[HTC One S] Rosinior:
I would like to know that aswell. I'm considering returning the black One S and getting a silver one if this issue is not present for the silver version.
[HTC One S] thinkgreen:
Apologies. That part actually belong to the unibody. Sorry my mistake.

My One S is ok so far. I had one scratch on the back when it had contact with my keys. But after one day was not there any more.