yashsingh1/xdaforums huggingface dataset:
[HTC One S] vasp3690:
But the problem is that while HTC is swapping handsets, they are not telling us if the new ones ARE INDEED upgraded!

sent with HTC1S
[HTC One S] h.han:
They are not going to until they officially announce the solution.

Think, if they tell you the new ones are in any case "better" than the previous one, they are at the same time just like saying "we upgraded something to the new phones" then people will have the right to know what they have changed and there will be questions about why, when, how, why not, who, etc coming in from public, press, website... And they will be in a awkward situation.

So, understandably, they will replace the handset for you, but won't tell you if the new one is upgraded or not even if they INDEED upgraded something unless they have released a official statement.
[HTC One S] vasp3690:
So in other words it's either an official report or nothing. I ha e replaced 2 phones already and its a nuisance to keep on doing it. Have covered it with a silicone gel case now and hope for the best

sent with HTC1S
[HTC One S] kolyan:
No chipping on my Tmo One S :)

I wonder how MAO coating feels because without it Tmo phone feels great to begin with....
[HTC One S] vasp3690:
Can you tell us the first 5 digits of the serial number?

sent with HTC1S
[HTC One S] kyuubi_ac:
The Tmo-version cannot chip, there's no MAO on it. :cool:
[HTC One S] vasp3690:
I see! Grey version

sent with HTC1S
[HTC One S] kolyan:
that was a joke
[HTC One S] gwbestwick:
I got a one s black on day of release which chipped after 1 day. Never been in a pocket, not used at all as was waiting for my number to be transfered. They sent a courier to exchange it for a new one two days later. New one has same serial number as first one but has been fine .been carried around in pocket at work(welder) and not a mark. Nearly 2 weeks now .... Just thought id say this as not all are bad....:)
[HTC One S] Android_Mark:
Don't blame HTC

No disrespect to the above poster, or any who have said that HTC should admit that some phones are faulty... Problem is, that in this day and age of 'where there's a blame thers a claim', HTC would get hammered financially..

They have taken the senisble approach and agreed to replace any phones that customers are not satisfied with, without admiting that there is a fault.

Don't blame HTC, blame the legal firms that adverties all day, every day!

---------- Post added at 11:13 PM ---------- Previous post was at 11:05 PM ----------

Eventually yes. HTC do not really want to upset their customers. Once they realise their is a problem, they will look into it. Assuming it was manufacturing fault then non faulty MAO cotaings will be on the market sometime in the future (I don't know how long it takes from factory to retailer)

But assuming that this processis flawed as some people are saying (Don't agree with this myself), then HTC will look at another solution - maybe the same 'paint' as the grey/blue but in black, or the rubberised coating as used on the backof the original Desire (in black), on maybe the Samsung alternative - plastic (Noooooooooooo!) :eek:

---------- Post added at 11:24 PM ---------- Previous post was at 11:13 PM ----------

Can pople PLEASE read the whole thread before posting. This thread is about the BLACK MAO phones, not the blue gray. Telling us your blue gray is not chipping, is like saying the sun rose this morning - yes we know! This fact has been poseted several times :mad:

Rant over! :)

THIS PROBLEM ONLY AFFECT THE BLACK MAO PHONES. Blue/Grey One S is a toatally different coating and will not chip in the same way (it might if you drop it, but that's your fault)
[HTC One S] kyuubi_ac:
Ok, good that you at least mention "No disrespect to the above poster", because otherwise your post would be quite impolite. You're saying that people shall PLEASE read the whole thread, but obviously you're not doing so yourself:

I (e.g.) did not say that HTC "should" do that, but that I'd love them to do that. That's quite a difference.. I'm just aware of the situation a producer like HTC is in and I would never yell at them because they behave just like every other company which wants to survive on the market.

This now isn't meant to diss you, I just don't like it when people are posting the way other should behave and ignore those advises themselves. In future, please pay attention, then you will read something like this, before you're getting mad:

;)
[HTC One S] Komadyret:
Took my phone to the store yesterday, and they took a couple of pics and sent to HTC Norway. Got a call from them late last night, and they confirmed it was a warranty-issue, and that they would send in the device and HTC would "have it fixed".

I made a deal with the guy at the shop that I would keep the phone for another week or three before sending it in, just to see how bad it would get.

Then it's just to wait and see if I get MY phone back, or a replacement.
[HTC One S] mitchgixer6:
Ok, so been using my second Black One S for about 10 days now. I have the zagg invisible shield installed, and have been using the phone as I would normally handle a mobile phone. Thought I was onto a winner as my first handset took less than 24 hours to chip. Just tonight I inspected the phone and have 2 small chips down by the microphone, and have some metal showing round the usb port. I'm not going to waste my time sending it off for another replacement until we know there is a fixed version available. Pretty disappointed by this whole affair, although HTC seems to be handling it fairly well. Tempted to swap for the grey version, but much prefer the look of the black, so I'm going to hold on for now.
[HTC One S] vasp3690:
Can you tell me the s/n of the new phone they sent you?

sent with HTC1S
[HTC One S] godutch:
Sorry if this has already been asked on the 55 pages of this thread but I don't feel like reading all of them. Is this an issue with all black models or with some of them? I ordered a black model for my gf 3 weeks ago but still didn't receive it (probably due to MAO problems) Can I expect the MAO process to be improved or will the black model always be more prone to chipping (incidentally the grey model is 20 euros cheaper to boot)
[HTC One S] 18inch:
i wouldn't take a chance, wait until they release the revised/solid version of the black one s . apparently it should be in June or sooner hopefully ...

otherwise stick with blue/grey
[HTC One S] kyuubi_ac:
Well there's no real answer to it. Since now, not all devices suffer from this issue. But nobody can tell when it might start or which influences can cause it. Since there are a lot of people who have swapped their devices several times and got chipping every time, I (personally) would guess that theoretically each device is issued (but problem not occured until now). HTC states that there are making "small changes in production" to avoid this issue completely in future, but what else shall they say. ^^

If they have changed something, I doubt that you already will get such a new device (roll out and distribution take their time), but who knows.
[HTC One S] godutch:
thanks, I canceled the order for the black one and ordered the grey version instead, which is 20euros cheaper and will get delivered Tuesday (hopefully or else Wednesday since Monday is a public holiday in Holland instead of potentially waiting for several weeks for the black one); white is more feminine anyway
[HTC One S] Android_Mark:
New batch of black?

I may be wrong, but seem to think that the 'June' date was for T-Mobile in USA. As Europoe got the S about a month before USA, possible that we may get the new batches in sooner as well. Also, it would make sense to HTC to sort the problem in Europe first, as there is no official launch date for the black in USA as yet.

Also an earlier post (cannot find it now) commented that T-Mobile (not sure which country) had just received a batch of the 'improved' phones.

Either way, many of the phones in current stock could potentially be defective. I am going to wait another 2 weeks or so, and see what the current state of play is then.
[HTC One S] kyuubi_ac:
Good choice, I did exactly the same. :cool:
[HTC One S] vasp3690:
There is no proof of what T-Mobile is saying as it hasn't come officially from any HTC person.

If you like the grey go for it. If not then wait for some official report from HTC, as I don't think listening to one or another will be fruitful. It may be that is only wishful thinking that bit about the June supply.

sent with HTC1S
[HTC One S] raikesy:
I posted previously about T Mobile (UK) telling me they had a 'new' batch, one of which I am allegedly holding. I have had it since Thursday, no marks that I can see on the body yet, although it has been kept in the HTC leather pouch since I got it. Worth noting the marks around the USB port are still present. I am pleased with this phone and have no reason to send it back.... Yet.

I highly doubt they had a new batch of improved phones that quickly tbh, but don't care as they have confirmed I can doorstep swap the phone if it happens again no questions asked.
[HTC One S] vasp3690:
Exactly my point. Mine works well but has some USB marks as well. Now being in a gel case so no other chipping.

Can you tell me what s/n your replacement starts with? Is it still 23?

sent with HTC1S
[HTC One S] Android_Mark:
I've just spent the last hour trawling around mobile phone sites looking at reviews for the One S Black. Although there are the occasional comments about chipping, the majority of user reviews do not mention this.

Perhaps it's not as bad as it seems. There have already been commnets on this thread that if the phone is good, you're probably not going to go searching for this kind of thread, whereas if you type HTC One S chipping onto Google, this thread appears on the first page.

Just a thoguht.
[HTC One S] vasp3690:
I never wrote on this forum until I bought the one S and previous to that I was using other smartphones. Once I had the same happen to me, that's when I became proactive.

Perhaps all the preorder owners have not really looked into this matter and once hey start seeing chips on their phone they may become members and write about it.

If I didn't know, I'd think that chipping is normal! Esp. When aluminium although it has a nice feel, isuch more prone to scratches than polycarbonate.

So maybe that is why you don't see many people talking about it. I would just assume people are not aware.

sent with HTC1S
[HTC One S] raikesy:
Yes, it is HT23T.
[HTC One S] vasp3690:
So 23 pretty much means same batch to me, just made for t-mobile!

Anyway I solved my USB marks today. It's called satin black touch up from Halfords. Car paint in other words! Haha

It has a tiny little brush and since I'm good with this kind of thing managed to get rid of all the marks and outside it doesn't even show.

Thanks HTC!

sent with HTC1S
[HTC One S] Komadyret:
23 on mine too, and it sure ain't t-mo ;)

Still chipping tho, but warranty is heeded, so I'll wear it down a little more before shipping it off ;)
[HTC One S] vasp3690:
Here is a nice photo with my wife's 10MP cannon. So really up close!

You can tell which one is 'corrected' from this distanse, but its not visible with the naked eye! One of them is non chipped and the other one had some minor marks.
[HTC One S] mitchgixer6:
SH23ZW
[HTC One S] azzledazzle:
the one on the left looks likes its rusting :eek: i hope thats just the way the picture has been taken
[HTC One S] vasp3690:
It's just the flash of the photo.

The black of the ceramic is still more matt than a matt paint.

sent with HTC1S
[HTC One S] Harrysoon:
Just seen this thread now and had chipping on my phone since day 2. Had it 11 days now, and I just bought a leather pouch for it. I upgraded through carphone warehouse, so gonna go and see them when I get some free time this week and see what they say. My serial num begins with SH23LW, too. Which part of the start of the serial number denotes a newer/older serial number?
[HTC One S] vasp3690:
I would say that if it starts with

24... It should be a newer production

sent with HTC1S
[HTC One S] Android_Mark:
I think the 2 letters are code for factory of manufacture.

the 2 = 2012

the 3 = 3rd month - March

L is the day of the month (full codes on another posting, but are from 1 to z with a couple missing, but L is obviosuly about half way through March give or take a day or so)

As previous poster suggest, need to wait for XX24, indicating the month being April, and the larger the next number or letter, the later in the month.

M
[HTC One S] Harrysoon:
Thanks. I'm gonna go in to town tomorrow morning and see what they say.
[HTC One S] boojay:
Mine just arrived a few hours ago. S/N: HT242W...

Fingers crossed! Will report back if any issues.
[HTC One S] vasp3690:
Where are you located? Europe? US?

sent with HTC1S
[HTC One S] boojay:
Canada. Purchased unlocked from Expansys.
[HTC One S] vasp3690:
Good info. Let us know how it holds up

sent with HTC1S
[HTC One S] hmod:
hey guys i just bought the htc one s from ebay. recieved it today its someones unwanted upgrade but and in the black finish.... if i was to get the chipping issue what are my options?

do i take it to the network provider or send it off to htc?
[HTC One S] Geegeeoh:
Almost a month, mine is still pristine.
[HTC One S] vasp3690:
I assume that is without a case?

sent with HTC1S
[HTC One S] Teddy ruxpin:
Anyone got the chipping and not bothered sending it back?
[HTC One S] vasp3690:
I got a tiny bit on my last replacement but I mended it myself

sent with HTC1S
[HTC One S] Teddy ruxpin:
How did you fix it?
[HTC One S] Geegeeoh:
Yup.

And dropped twice.
[HTC One S] vasp3690:
Car paint, for touching up scratches, matt black.

It was easy on the USB front, so it's pretty good now and better than a plain marker.

No other scratches or chipping as I use a gel case

sent with HTC1S
[HTC One S] Harrysoon:
Went in to Carphone Warehouse today to see what they said. They weren't aware of the issue, but I told them HTC has said themselves they'll replace handsets, and they were happy to just give me another handset after seeing the issue themselves. Going back in a couple of hours once I get everything backed up. Didn't see if it was a different S/N yet though.
[HTC One S] Blackjack3d:
Just got mine today, had it out on my desk most of the time rooting and flashing and all that good stuff. No chips in it as of yet but checked the serial number and it's HT23 so I'll keep you all updated on it.

Does anyone else cringe every time they put the micro usb cable in it? lol
[HTC One S] Harrysoon:
Got mine replaced today too. Also got the HT23 one. It's fine at the moment too, so hopefully will stay this way.
[HTC One S] thekitkatshuffler:
Sorry, I meant UK T Mobile. I didn't specify when I ordered it, but they only have the black one on their website.
[HTC One S] Drzfr3shboialex:
I want this phone but can anyone clarify that's its not in the grey one?
[HTC One S] Tecardo:
I can verify that in an chance 90% the grey one won't get such a design problem.

The microarc oxidation surface is harder then the aluminum under it. Microarc oxidation is only applied to the surface. The aluminum under that surface is flexible and isn't so hard. So on edges with much pressure on it the surface will brake away. The underlying material should be 2 times harder than normal aluminum and the grey version only has normal aluminum. So at all it shouldn't be such a huge problem. It only looks bad  -.-

So I think that the grey version should be save of this failure.

Gesendet von meinem YP-G1 mit Tapatalk
[HTC One S] manlisten:
Time to break out the Sharpie...
[HTC One S] ZeppeMan:
But the question is... Does the grey version suffer from the same issue? Or is it only on the black version?
[HTC One S] Stiflerlv:
This should answer your question...

Anyone contacted HTC?
[HTC One S] ZeppeMan:
I'm going to wait couple more days to see what HTC has got to say about this. If they don't fix it then my i'm changing my order to the grey version.
[HTC One S] robban87:
Yes, and everyone having this issue should. Having worked in customer service I know that more reports generates a more serious response. So please contact HTC if you have issues!
[HTC One S] mardon85:
Can't post pics just yet since I dont have enough posts. Will post back here shortly.

Not happy at all the phone has been in an empty pocket and never dropped and this super hard cover can't even handle that?? We need everyone with this problem to respond so HTC can address it.

Dont really want the grey one, the black one S is probably the sleekest phone on the market if it wasn't for this issue.

---------- Post added at 08:53 AM ---------- Previous post was at 08:21 AM ----------

Here's the photo's of mine.

I'll ring HTC today and point them towards this thread:
[HTC One S] Piter1225:
Thanks for uploading those pics.

I was going to order One S today and I was totally in love with black & red version. I'm curious what HTC is going to say about this issue.
[HTC One S] rboekee:
I've contacted HTC and will update when I get a reply. We could also post on their facebook page, we'll either get a quick response or the posts will be removed!
[HTC One S] FraBle:
https://www.facebook.com/HTC/posts/283492608397486
[HTC One S] ewantoo:
Mine has this too after 4-5 days in my pocket with my car keys. Doesn't bother me hugely, but it is a bit of a shame.
[HTC One S] MemphisLeak:
Realistically there's not a lot they can do about it. Maybe they will offer a replacement grey one?
[HTC One S] jandari:
Guys, post first four SN of your device, to see if they are from the same batch.
[HTC One S] Piter1225:
Agreed.

Anyone with black One S without this issue?
[HTC One S] paulobrien:
Just a heads up that I also have this issue and i've posted about it here, which I've sent to HTC and will be getting an official response.

P
[HTC One S] rboekee:
First four characters of serial number are SH23

Here is the reply I got from HTC

"Thank you for contacting HTC regarding your One S device.

I understand that the coating on your device has been coming away, I am sorry to hear this.

I can confirm that this is not a known issue for the One S although I appreciate a minority of our users may have experienced this issue.

I would suggest to return the device to your retailer as you have only just purchased the phone and see if they can offer a replacement for you.

I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again."
[HTC One S] mardon85:
Hmm,

Any point in doing this? As it clearly is a problem?
[HTC One S] rboekee:
This is what I'm wondering, I really can't decide what to do. Such a shame as I love everything else about the phone.

Maybe it's just a finish problem on a certain batch. S/N numbers anyone... you can find it by going to Settings>About>Phone Identity! We just need the first four numbers.
[HTC One S] wilcoholic:
Mine is really badly chipped now. I dropped it twice which resulted in two huge chips. But the edge on top of the phone looks really butchered and I doubt thats because I dropped it.

So how long can you keep the phone before they refuse to exchange you a new phone
[HTC One S] mr11brick:
I wouldn't expect them to exchange it after you dropped it.

For most people the ceramic just chips of after using it some days, and that really is HTC's fault.
[HTC One S] wilcoholic:
How can they prove that I didn't drop it though.

But come on the drops weren't even major drops. It fell from knee height and landed softly and the paint is already totally gone on that area. That is not normal!

if you drop a black ipod nano then you wouldn't get that either. Both are made from the same materials.

But anyway I rooted my device already so I guess I am screwed
[HTC One S] vasp3690:
I'm veeeeery very careful when inserting that USB !

sent with HTC1S
[HTC One S] 18inch:
serial number?
[HTC One S] Harrysoon:
I've not bothered looking at rooting my One S or anything yet, but isn't there a RUU available yet or anything to unroot? Though I don't think they'll care if it's rooted or not. When I got mine replaced today, I just showed them where mine had chipped off, told them I hadn't dropped it or anything and they replaced it. Didn't bother checking phone software or anything.
[HTC One S] Android_Mark:
No new batch of One S at the moment?

I've had a Desire which I bought from Mobiles.co.uk (part of CarPhone Warehouse) about 23 months ago, so am due upgrade.

Sent them an email about this problem, and if they had had any repalcements from HTC. Just got a reply "..can confirm we have NOT received a replacement batch from HTC.." (I capitalised NOT just to emphasise) and goes on to say they offer 28 day faulty exchange.

Mobiles / Carphone Warehouse are probably the biggest independent retailer in UK, so would guess they'd be towards the from of the list to receive new phones.

The fact that people are still getting March serial numbers delivered in the last day or so (read last couple of pages of this thread), would seem to add to this.

Current advice - Don't buy or if you have already, don't waste your time sending back for replacement.

M
[HTC One S] Harrysoon:
But not everyone had the problem with the 23 S/N phones, so time will tell if I have the same problem with the replacement I got. If I do have the same problem, then I'll just go to a different Carphone Warehouse and check if they have a 24 S/N version :o
[HTC One S] Android_Mark:
Where do all the old One S's go?

Slightly off topic, but related.

I guess all of the phones that are sent back with chips will evantually make their way back to HTC. If that phone has been out to a customer, used for a day, week, or month, and then returned, I would hope that HTC cannot legally just put a new body on it, polish the innards and sell it as new?? (Might be diffeent for unsold phones, but that's OK)

So what will HTC do with £150-£200 of components for each handset returned. Will there be a grey market of 'used and chipped' handsets, will they go to developing countries, will HTC put new bodies on them and sell them as seconds for a reduced cost?

Anyone thoughts (or anybody in the business know?)

M

---------- Post added at 11:19 PM ---------- Previous post was at 11:14 PM ----------

Good point. Does anyone know what the first two letters of the serial number mean. I think (but am not certain) that this is a code for the factory. Maybe the month is not the problem, maybe it is just one production plant?? (might be just a couple of days in March that there were problems)

Unfortunately, there is not enough data to pin-point. So once again I ask, if you are posting with chipped or with unchipped phones, please tell us the first 5 digits of the serial number.

Thanks.
[HTC One S] andy3434:
Got my S from mobliescouk just over a week ago, s/n 23 but no problem yet with mao but I am treating my new toy with kid gloves...just hope it stays like this!!!
[HTC One S] chic.geek:
I've also purchased unlocked from Expansys to Canada, same SN prefix.

And noticed my first chip today. :(

(I've treated it SO carefully.)
[HTC One S] jaywhy13:
Just got mine from Expansys USA and realized I stupidly chose the ceramic one. I feel retarded... I don't know why I was putting "ceramic" alongside "silver" in my head. I'm hoping they'll facilitate the return. I don't want this one. Any one else bought from Expansys USA? And where did the poll for the MAO go?
[HTC One S] ajftl:
Tmo one S doesn't have it
[HTC One S] boojay:
That sucks. How long have you had it for? And are you already thinking of getting it replaced? Mine's still fine after a day. I've already rooted and flashed several custom roms, but our selection is quite limited.

I guess I'm somewhat treating my phone carefully, but eventually I will be using it semi-roughly as I would normally use my phone, (ex. no case, sometimes placing it face down, sliding it in and out of a holster case, etc.), since it's supposed to be durable and all my previous phones have been able to withstand that treatment.
[HTC One S] vasp3690:
So then a S/N beginning with 24 is NOT improved as we all thought they might following HTC reports that they would improve their production line?