[HTC One X] georgemaier:
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Gemma: Hi George, thank you for contacting HTC Support, I am looking in to your query now.

Gemma: I understand you are experiencing an issue with the screen flickering on your HTC One X device.

George Maier: yes

Gemma: I am sorry this has happened. This issue is currently being investigated with HTC, until a resolution is found for this issue the current option will be to return the device to your retailer for a replacement if possible, if not we can arrange a repair service for your device in our repair centre

Gemma: This is not a known issue for all One X users although we appreciate this has happened with some isolated cases, have you spoken to your retailer regarding this ?

George Maier: I am outside of my return period with my retailer. I do have a question though, you say that your repair centre can fix the device? how is this possible if no resolution has been found? I am in a position where I can't really afford to go more than a few hours without a phone due to commitments and being in a position of emergency response.

Gemma: I am afraid I am unable to confirm whether the device issue is caused by hardware or software problem but if the device was sent to our repair centre the repair techncians will test the device and do what they need to resolve the issue if its need a part replacing or software reinstalled

Gemma: Your retailer may still be able to honour a replacement device but not a refund

Gemma: I would advise to contact them and request a replacement before you consider a repair

George Maier: How long might a repair through HTC take?

Gemma: The repair process will be 7 - 10 working days, we arrange courier service via UPS to collect and return your device when it is repaired

George Maier: Okay, well, thank you for your advice on the matter. I shall contact my network and if no solution is found I may have to consider the repair process.

Gemma: Can you tell me what ROM version is your device currently running?

From the Main Screen tap Menu > Settings > About phone > Software Information. What information you have in "Android version" and "Software number"?

Gemma: There may be an update enhancement available for you device which could help this issue

Gemma: Have you checked to see if an update is available for your phone?

Gemma: 2.Go to Settings -> About and try to update the software

George Maier: 4.0.3 & 1.26.771.2 - I have been waiting for a software update for a little while and it just this moment seems to have became available (I searched an hour ago and it wasn't), so I'm now in the process of installing the update

Gemma: Ok, users have reported this has helped but for others the issue continues, for this reason we need to gather all information to conduct the investigation. When you have downloaded the update can you provide me with the current rom and imei number of your phone

Gemma: Can you tell me what ROM version is your device currently running?

From the Main Screen tap Menu > Settings > About phone > Software Information. What information you have in "Android version" and "Software number"?

Gemma: Could you provide me with the IMEI number of the mobile phone? You can get the IMEI by dialling *#06# on the phone or it will be on the sticker found underneath the battery.

George Maier: Okay, update complete, i'm now running android version 4.0.3 and software number 1.28.771.9 and the flickering is still an issue. IMEI is *REMOVED*

Gemma: Ok thank you for the information I will log this into the case file, I would advise to contact your retailer and request the replacement

George Maier: Okay, thank you.

I have a feeling this translates to that they would just replace the device and just tell me they repaired it