yashsingh1/xdaforums huggingface dataset:
[HTC One X] gforker:
Build Quality Issue

Unfortunately, I too have what must now already be a notorious creaking case issue with my newly bought HTC One X. HTC, are you listening?!!

1. The creaking noise can be heard painfully loud during phone calls when the handset is pressed against the ear.

2. The creaking noise can also be easily reproducible by pressing against the back cover near the volume rock.

3. Also, as mentioned by one of the HOX owners in this thread there is a vertical hairline mark on both the right and left corners of the phone. ? defect

4. Mine is a China-made unit. Bought in Singapore.

Sigh... unlucky I guess. Gonna try to return it and DEMAND a replacement. HTC, I'm really disappointed.
[HTC One X] Steve_God:
Had previously voted saying everything was perfect, however the G-Sensor completely failed on me 3 weeks in.

Luckily it was within the 28 day period I ordered it in, so got a straight swap for a new one.
[HTC One X] Reckless187:
I also Voted perfectly working, but my One X has since developed a creaky lower case, just below the capacitive buttons and theres a tiny bit of light leakage coming through around the screen around the creaky case part.

I used to have light leakage on my Desire HD and Evo 3D too so I'm not too fussed about it on the One X, its only very very very minor and hard to spot, although it wasn't there when I first got the Phone. Or maybe it was and I never noticed it. Either way, meh.
[HTC One X] anoniemouse:
Grey Taiwanese One X no problems at all getting quite good battery life out of mine, comparable to my old desire 40 hours+ on a charge
[HTC One X] fallenwout:
I want to change my vote as well.

4 stuck pixels, yellow tint on the bottom, rattling vibrating, screen flicker under cpu stress.

What is this? HTC's first phone? ... noobs @ htc
[HTC One X] hamdir:
lol yea, still some people are carrying perfect ones and having tried it myself, i can say its apparently hard to make masterpiece, replace it mate

as for flicker im 99% convinced its software so i'm sure it will be sorted soon, its more over heat caused than CPU stress
[HTC One X] fallenwout:
I can't replace it. I owned it for 17 days and the replacement period here in Belgium is 14 days. I bought it at Coolblue and they wouldn't back date my complaint with 3.5 days to get it repaced.

Now I have to send it to HTC for repairs... wich I went to Coolblue on tuesday instead of friday, then i already had a new one. But I had to work... really sad attitude from Cooblue.

Don't buy from Coolblue for its warranty, as I am using HTCs direct warranty instead.
[HTC One X] LaneyEFC:
Why would you want to shake your phone hard ? Sorry but just intrigued to know :)
[HTC One X] gforker:
All this build quality problems are appalling. HTC One X flagship phone my arse.

Like the others have said, you pay a handsome amount of money for this phone, you want something sturdy, solid in return. Not a flimsy one which creaks like a rickety chair.

Sigh again...
[HTC One X] mythamp:
Wait a couple of weeks :P
[HTC One X] BarryH_GEG:
73% of those voting in the poll disagree with you. When the poll first started it was 75%/25%. So after many new users joined the forum the additional votes were statistically similar. 5% or less is an acceptable deviation rate in electronics so 25ish% is certainly nothing to write home about. But keep in mind it's likely lower than that because people with issues tend to be more vocal. Regardless, a 75% "mine is perfect" rating is far from "appalling." Especially because there was no middle ground; the vote is either "perfect" or "not." I know that’s no solace to people having issues but by the same token people shouldn’t be afraid to buy the phone.
[HTC One X] fallenwout:
Don't be misleas as some of us want to change their vote after 2 weeks.
[HTC One X] nikzDHD:
Right I'm on my second device. No flickering issues when compared to my first.

However, this one has started creaking badly at the back, near the camera area. Even when moving it in hand it creaks, that's awful!

Overheating which causes me to lose signal. Not good!

Sim issues, most my sim cards work fine but it's got an issue with my GG Sim, it keeps losing signal for some reason, not relating to overheating but just randomly. was in the pub yesterday colleague took my phone to make a call and great no signal as it seem to think I've not got a sim card inside.

It's not the cut as the sim works fine in my other phone.
[HTC One X] abubasim:
One out of every four devices has some kind of defect - not appalling? Pretty poor quality control if you ask me!

I have been trying to decide which one to pick of HTC One X, Galaxy Nexus, Galaxy Note and Xperia S. I think I'll scratch the One X from the list!!!
[HTC One X] BarryH_GEG:
Not one phone you listed doesn't have its own share of issues. And a forum poll on XDA is judging the phone to a harsher standard than the masses would apply so 1:4 is probably exaggerated. A display poll on the XS forum would be 1:4, as would stuttering issues on the Note's, and battery life and display issues on the GN. Factor in that those phones are all using established h/w (vs. the first use of Teg3 in the One x) and their issues are less excusable. The SGS2 had different but just as serious issues when it launched last year. Those of you looking for the perfect phone may never find it. When the SGS3 launches I’ll dredge up this thread so we can all have a laugh.

The graphics-related issues are the biggest and most in-your-face problem, while the other issues are more random. Once the update for the graphics problems is released the One X won't look that much different from any other phone (except for battery life which is an issue).
[HTC One X] hamdir:
i dont agree with those saying our poll is misleading, in fact its generous

i have unboxed over 17th HOXes so far, and today i purchased my third i picked in store i picked it out of two and one of them had a scratch under the middle of screen

out of the 17 i tried i can only confirm to you for sure just 3 perfect ones :eek:

im now leaning toward not production problems but in fact a different policy send those phones in this state and if the owner notice he can always exchange, this is the only realistic view, QC is intentionally tolerant, the amount of issues are so random that seriously you can't test for everything in store

i walked out with my second HOX thinking its perfect after i tested it out for 30 minutes in store and picked it out of two, when i got home i discovered it had HOT white pixels visible at angles only and whites, also i was gutted to find out the metal rim around the screen is in very bad shape, too much grain all around the reflective coating that it looks like a cheap knock off!!!

and today i bought my third, yes im buying and selling (under the buyer approval of defect) since we don't have DOA in my country
[HTC One X] Roybenz:
I had 8 and 2 of those was perfect
[HTC One X] BarryH_GEG:
To determine the defect rate would require a sampling of several thousand, not the 25 you guys have had the pleasure of viewing. I’ve seen two and neither had any issues so in my little world that’s a 0% defect rate. And in a real assessment of defects per “X” they'd all have to be judged against specific criteria, not just the subjective and varying views of a couple of people. So casual polls are fun and help understand the trending of issues but they are by no means scientific or representative of what’s happening in the real world. It’s also kind of ironic that the Americans and Canadians with the XL aren’t reacting the way this forum is. It’s the same phone with regards to all the issues except the graphics problems. Maybe they have lower standards.

And truthfully, some of what you are classifying as defects, especially regarding the display (not the graphics issues) is probably within the tolerances HTC's set and would be more than acceptable to the masses. I'm anal about my devices just like you but that doesn’t mean anything outside our definition of “perfect” is a “defect.” The SGS2 had a ton of physical QC issues when it launched and they died down about two months in to production. Hopefully the same will apply with the One X.

Before I bought my phone I came here to see what way going on with the launch. The front page was riddled with *****es and horror stories. I waded them through them all and drew my own conclusions as to what was likely real and what was being exaggerated. I bought the phone and couldn't be happier (except with battery life) and wouldn't have if I took everything shared here at face value. When friends ask me if I'd buy it again or if I think they should my response is "it's a fantastic phone suffering from some launch issues." I stand by that and it appears that 70ish% of the people on the forum still agree.
[HTC One X] hamdir:
yes but like we said, i should have voted twice for defect for my first two HOXes and now perfect for my third, so even those who voted positive are in question

anyway regarding battery my friend sent me an image of his battery use jumping to 18 hours and still 40% battery, he was *****ing about battery just one day before, so i all asked is how? and he replied that he applied the misplaced APK trick :confused:

something is fishy about that apk
[HTC One X] BarryH_GEG:
There's a lot going on that's strange that's unique to the X and not being experienced by the XL or S. Hopefully the update that fixes the graphics will be huge and take care of some of the other strangeness too.

As for defects and sampling, think about this. HTC will conservatively sell about 3MM X's this year. Assuming the production line runs seven days a week they're building 8K phones a day. If something happens to the robot that's setting the display in to the case causing them to be out of alignment and it goes on for three days that's 24K potentially "defective" phones. If all those phones end up distributed in the EU they'll be mixed in with inventory that isn't affected. Assuming that the good inventory already on hand was 48K, mixing in the 24K results in a potential defect rate of 1:3. With 3MM to be sold, 64K units is 2% which is statistically irrelevant. With the phone being so early in its release it's way too soon to say how widespread some of the issues are.
[HTC One X] xdn:
My HOX history:

1st one - grey HT23 - creaking in the upper right corner, problem started a week after getting the phone

2nd - grey HT23 - dead pixel

3rd - grey HT23 - creaking again, this time not only affecting particular parts of the phone. Simply grabbing it made it creak. Again noticeable only after a few days usage

4th - grey HT23 - weird one: screen had a white/cold tint on the upper half, a yellow/warm one on the lower half. Quite obvious on white backgrounds.

5th - grey HT243 - dead pixel and slight creaking (it wont surprise me if it gets more serious after some days usage)

This is in addition to other issues I can live with (though I shouldnt have to on a very expensive flagship device) such as backlight bleed/yellow tint at the bottom of the screen, 'rainbow' effect on the screen when tilting the phone, GPS going a bit crazy and always showing movement despite the phone being still and having locked successfully to satellites, plus software glitches.

It's acceptable for some people to have to get their phone replaced once or twice, but there have been multiple reports of people going through 6 or more HOX's only to find the same problems over and over again. While I understand HTC's strategy of releasing a beta device just to get it on the shelves before the SG3, it's quite a disrespectful one towards their customers and it can become a serious PR nightmare if some major media decides to report what some customers are experiencing.

HTC is my favourite smartphone manufacturer and I think this phone is easily the best right now in terms of hardware and software but if the next replacement I get is not free from serious issues I'll get a refund and my £500 will go to Samsung.
[HTC One X] Eddzz!!:
Grey One X begins to lose its matte grey finish after a while :o
[HTC One X] nikzDHD:
Grey HT23, dust under screen. Not a dead pixel. Only visible in white colours. This one also has screen rippling bad and screen not fitted properly as mentioned by Hamdir glue issues.
[HTC One X] Skolotaie:
I have also that Rattling when i Shake it Near my Ear,the Odd Color Changes when i Press near the Edge of the Screen,then it makes Bad Noises when i Press Gently in the Lower Right Corner.

I am Pretty Pissed about that
[HTC One X] Roybenz:
I just opended my 10th htc one x. Loose screen, dead pixel and scratches in the polycarbonat finnish around the screen. I think i will give up now. No more HTC
[HTC One X] WebghostDK:
Ive had most of the screen issues. Last 2 OTAs fixed them all :)
[HTC One X] cookay:
On my seconds HOX now... First one has SIM card disconnection issues and this one has random reboot issues....

Soon to be on my third..
[HTC One X] fallenwout:
Got my second HOX today in the store. Immediatly refused it as the screen discolored on slight touch. The store thinks it is a bad batch, they've ordered one from another country hoping it is batch related. I can pick it up tomorrow.
[HTC One X] hetalmp:
My second HOX also has GPS locking issues. Not experienced any of the other problems. Issue with GPS present on HT23 AND HT24
[HTC One X] emperact:
Sorry to see so many are having problems with their HOX. I have had mine for over 2 weeks and it is still as perfect and beautiful as when I got it. Have had no replacement, and if it helps, mine is a HT23 :)
[HTC One X] Ripley:
+1, mine is flawless and i love it
[HTC One X] xdn:
Today I got my 6th HOX, a HT24 with the screen flex issue that HTC claims they'd "never allow to ship".

I've had enough and will stop being some sort of hardware tester for HTC now.
[HTC One X] liberator72:
Gutted for you mate. That's some seriously ****ty luck!

HT24 Grey made in Taiwan from CPW UK. Had for a week only but no manufacturing defects. Only problem I had was laggy lock screen whilst charging, but that's gone since I ran the 1.29 RUU. Only gets warm when playing Tegra games (Dark Shadow) and I've had the memory bug (loosing SD space for no reason) but that must be software related as it the Live Wallpaper bug. Other than, smooth as silk, lightning fast and solidly built. Just iron out the software issues and this'll be a beast of a phone!
[HTC One X] hamdir:
yea mate the fact these glaring defects are ending up boxed and shipped is truly shocking

had better luck with SH248 the first HOX I held with absolutely fit screen, its gorgeous in its flawless state
[HTC One X] Nubzori:
When I press very hard on my OneX side of the screen, I get that effect like you're pressing lcd screen with your finger. Doesn't bother me because I never press that hard when I use my phone, so too lazy to send it back
[HTC One X] hamdir:
dont send it back they all have the LCD ripple effect when you press very hard!!!! Sensation classic and XL does too

the problem is some of the badly fit One Xs are rippling on the slightest touch especially if you have screen flex

but very hard, is a good sign :)
[HTC One X] Nubzori:
Thanks for clarifying, I got flawless X on my hands :)
[HTC One X] hamdir:
and those are pretty hard to find so whatever u do keep it!!!

my third HOX is perfect, the screen is perfectly fit with the metal rim and i still get the ripple if i press hard on the edges, took me over 10 unboxes to find one that is fit without screen imperfections
[HTC One X] ramis7:
Glamour Grey made in Taiwan, No issue so far
[HTC One X] stefan78:
White ht23

Send it back because extrem heat problems had it in my pocket when i suddenly felt it heating up checkt the batterystats showed a battery drop of about 55% in under 20min only way to make it stop was to reboot

Did a factory reset and installed betterbatterystats and nothing else used it for almost two days and no problems.

Then on third day same thing happens extreme heat and very rapid batteryloss 45% in under 20min checking batterystats dosent give me any wakelocks or other strange things after a reboot all is fine again.

Installing batterymonitor app to check were the juice is going dosent show anything but that the battery is overheating temp is about 64-66c during this episodes
[HTC One X] darthmelk:
I returned two One X phones already, both had the LCD ripple when pressing any side of the phone. Now I'm waiting for the third. In the mean time, I tried some more phones from two different shops, they had them on stand for people to play with. Two of them have the ripple only on the right side and corners, and the third one has the ripple everywhere. Also they had a Sensation XL, the same ripple effect there. The store staff said that it's normal, since the phone is very thin, but I think it's bull****. Besides HTC, no other thin phone (Galaxy Nexus, SGS2, Desire HD etc.) has that kind of ripple effect.

So the question is: am I being too picky? Do all the One X phones have this issue, some more, some less? I don't know if I should settle with it, or just keep replacing them until a new batch comes along, hopefully with a better build quality. I feel this is not normal on a high end, expensive phone like this.
[HTC One X] hamdir:
already been discussed, its in all One X phones, because both the Sensation XL and One X have laminated screens, the glass is glued to the LCD

it should have it only if the outer sides are under hard intentional effort, if its rippling under soft touch or corners causing the whole screen to ripple than something is off regarding the screen fitting
[HTC One X] darthmelk:
Well, I'm not pressing too hard - maybe a little more than normal. I'm not messing with the corners like others do, I just touch the screen. Please view this video I recorded: http://www.youtube.com/watch?v=ZHtMagShHIM&hd=1
[HTC One X] lawrence750:
+1 - all of mine except one had the ripple under hard pushing (normal) but one, the left side of the glass was ever so slightly sticking out, and after about 3 days normal use, just a very slight touch in that area would cause it to ripple.
[HTC One X] hamdir:
look now that I have perfect fit Hox I can get a better view of the flex problem

I initially thought my second Hox was perfectly fit but in few days I heard the creak on the left n got a fractionally soft but it remained very rigid under the screen, the first Hox was a lot worse the screen was soft and had lots of room in depth and left side gap to go in on pressure, this was defect out of box

so the first was badly glued out of box, the second is rigid but the screen is not locked completely and the third well fully and completely locked to the frame, rock solid and zero gaps

but for this perfect solid state to happen, the unibody has to be in perfect measure if any bending happens I imagine the screen would pop out be its clear the metal frame is clipped hard to the unibody and the weakest link is the glue

the problem for some out of box is not just the quality of the lamination but also the quality of the unibody, any fractional imperfections to the size will result in badly fit screen

looking at fit One X which is gorgeous its pretty clear the design is leaving zero room for structural flexibility
[HTC One X] fallenwout:
What about my ripple, any toughts? I for one, can't live with it, it's mmy 3rd one.

http://www.youtube.com/watch?v=elLrWWFVNOM
[HTC One X] markysd:
well heres mine..first one was the left side had a dent/warped on the side screen cant really see but when i slide my finger on the side i feel a dent lump..

card is pointing right where it is..

then another major defect..the back plate/casing was not snapped in to the screen/phone frame..you can see the tab that locks it down next to my pinky finger..

2nd replacement the side light leak on the screen..was not coated enough with the blacking ink/paint whatever they use..

called HTC told them they suck and have no quality control..will never look into HTC again till it has quality build..HTC is all telling us Oh its made with this nice back plate nice material blah blah blah....:rolleyes: its going back just got it sunday too..no wonder its 199$..back to my iphone 4 till GS3 comes out..
[HTC One X] hamdir:
lol google iphone4 build quality defects :)
[HTC One X] hamdir:
get rid of it!!! its a mess, see people are confusing flex is the screen loose, what you have the ripple problem and to be honest this is the first time i see it in the middle of the screen :eek:

send it back flying

i was lucky with the third, SH248 made in china, but i hand picked my unit after trying over a dozen units in store

to be honest i have a tiny feeling that china made ones are much less complained
[HTC One X] gforker:
Creaky Unibody Case

Just to follow up on my CREAKY UNIBODY CASE issue, I sent it back as mentioned and has been approved for a brand new replacement.

Fingers crossed and praying very hard...

So if you guys are experiencing similar issues, just take it back and demand a new replacement. Don't compromise. Unibody design is supposed to eliminate the creaky attachment problem. More importantly, you are paying premium hard-earned cash for this phone. You deserve a well-built phone. Nothing less.
[HTC One X] Goku80:
i know what you mean..just noticed that mine now as well has that creak on the left hand side..basically when i press the left hand side i can feel it not being in the right place and it makes a noise when i push it down..right side is fine. spoken with my carrier and they said they can not replace it they need to send it to get worked on...and then once i send it they get a quotation of £20 and if i accept then they will try and fix it..i declned that and said you must be joking. spoke to HTC and they said they can not replace it but send it in for repairs..i do not mind that as long as they do not charge me..but they said the carrier should replace it if i am getting dust under the screen...here is hoping..dissappointed..as i really like this phone and already spend like few bucks getting cases for this phone:( S3 looks more and more appealing now...:(
[HTC One X] danielhtc:
I have gone through 8 one x's all up.

1st: Yellow smudge top left of screen

2nd: Creaking and rattle

3rd: Scratch and dent under screen

4th: Dust and dead pixels

5th: Dead pixel

6th: Dead pixel

7th: Dust under screen

8th : Very large spec of dust just under HTC at top of screen

I am without one now. Very dissapointed. Such a great device. So for me it has been a 100% defect rate. I unsure how so many people are getting good ones. I can't seriously be this unlucky. I'm sure the majority of handsets are problem free but its most likely that many have problem devices and either don't realise it or choose to ignore it.
[HTC One X] Goku80:
well i am awaiting a decision by HTC today if they will replace my one or not. I have a very tiny gap on the left hand side of the phone were dust goes in and when you press the left hand side you can hear it creak. but after sleeping on it last night i decided most of the time i will have my baby in a case anyway so the gap will not even be that noticeable. second i am not one who is going to keep pressing it anyway so i can get away with the creaking noise. only time if i really will send it in is if the screen falls off or some other issue if it does not start or something like that. Apart from the creaking the phone is perfect no screen flicker or anything else. so a good case which i have ordered and a pouch and i am happy;)
[HTC One X] hamdir:
ok i need to ask you what you mean by dust under the screen, google dust under the screen and you will that often dust would appear when the screen is off which qualifies it as dust

do you actually mean this? faint "grain" in the screen glue, visible at white+angles, otherwise the screen look absolutely clean and flawless when observed under light while its off

if so im hoping its just the glue, since i've seen it in 12 One Xs i unboxed except a used One X that was running since April 5th

if anyone can share his point of view or experience about this?
[HTC One X] maniacaus:
HT24 here that is perfect!...apart from the battery life on the first charge :0