[Member-Found Deals] Negri Electronics:
Reply?

Honestly didn't expect to have this type of response. You seem to have an issue with the way we handled this, however we are very transparent with our actions. Due to limited stock and the extremely high cost the coupon was to be excluding the newly released HTC One X. However, the coupon was set up incorrectly. Unlike other companies we came here to admit our mistake and alert you of the issue. We could have simply told you they where out of stock, and "thanks for trying", but we felt being honest and up front would be the proper way to go.

In writing the initial post we would have never thought to be called profanities and honestly never intended to anger anyone to the point of not returning to shop with us. We could choose to be like all the other companies you would rather by from, but we aren't. When we make a mistake we admit it. And our mistake was not caught by the "traffic spike" that XDA sent us, as there was none. Your post reached 2 people before we were able to alert the others. As you can see in your replies it's the same ex-customers calling the names.

There is one thing that some one should explain to you; and it will make you a better person. The companies that you speak to this way, are ran by real people just like you. Each person has a personality, feelings, and cares for you as a customer. Simply because you feel protected by your computer screen doesn't give you the right to call someone profane names and treat (whether a company or employee) Us with disrespect. There are companies out there that will do anything you want, and you can treat them however you please. This isn't one. Respect is something that is earned, not given.

There is one thing to be upset, it's another to insult someone here to update you on the situation. We understand you are angry and will not shop with us again, but others will, and be happy they received the same service you decided never to experience again.

Enjoy your holiday weekend.

---------- Post added at 01:34 PM ---------- Previous post was at 01:31 PM ----------

Your money is held by Google Checkout for a period of 7 days. For instance, someone placed an order today at 7:54 amand their order reads Expires Apr 14, 2012 7:54:58 AM PDT. Sorry for the issue. We did not intend for it to malfunction. We will be careful in every sale we give now; which will limit the amount of sales offered.

---------- Post added at 01:36 PM ---------- Previous post was at 01:34 PM ----------

We will address each complaint as we did these posts. We are unable to honor the coupon, and have store policies set to remind you why. Please use the Nevada BBB profile as they have yet to merge them when we relocated to Nevada.

---------- Post added at 01:39 PM ---------- Previous post was at 01:36 PM ----------

Handtech may tolerate you speaking to them this way. Our previous post addresses your concern regarding the authorization which was taken by Google Checkout. Stock is still available and you are able to purchase still at a better price than the competition, with free shipping and no import/duties tax. I assure you, like any other company you have or will ever shop at, they will all make mistakes.

---------- Post added at 01:43 PM ---------- Previous post was at 01:39 PM ----------

It's difficult to make everyone happy, all the time. But we do our best. We have taken your suggestion and sent to the correct department, however it has still not been corrected. Are you interested in purchase that unit, or is that just an example that you have?

Apologies for the incorrect image. Just a mistake when listed.

---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------

It's honest customer service. You'll appreciate it once you place an order.