[Member-Found Deals] svtfmook:
yep. sticker on back says sc-04d. battery cover also says docomo sc-04d

what's the difference? my sim works, i flashed the latest 4.0.4, i get "H".

maybe i'll put a bug in neweggs ear and get a partial refund

---------- Post added at 06:59 PM ---------- Previous post was at 06:19 PM ----------

i heart newegg, lol

Monica (Listening)

Monica: Hi, my name is Monica. How may I help you?

John ********: i ordered a Samsung Galaxy GSM i9250, but received a Samsung Galaxy Docomo SD-04D.

Monica: I'd be happy to help you with that. May I please have a moment to look into this for you?

John ********: ok

Monica: Thank you for holding. May I please have your order #?

John ********: ********

Monica: Thank you for the information. Would you please give me the model #, serial # and UPC code of the item you received?

John ********: the upc says samsung galaxy nexus i9250, but the device says docomo sc-04d. there is a serial number sticker over the original on the box, serial on the box is 8806071768755

Monica: The UPC is a bar code on the outside of an item's retail packaging, usually on the back or bottom of the box.

John ********: yes, there is a sticker that was placed over the original bar code that has the serial that i typed on it

Monica: Ok. I will issue RMA refund for you.

Monica: Could you please verify your current shipping address?

John ********: to be honest, i don't really want an rma, i desperately need a phone right now. i wanted newegg to know that the item they are advertising, is not the item they are selling.

John ********: the docomo is a galaxy nexus from a carrier in japan, that sometimes cannot be unlocked to work on other carriers. mine happens to work fine. but, other customers may have issues getting voice and data to work on their current plans with the docomo phones.

Monica: this may happened due to our warehouse has sent wrong item to you.

Monica: We apologize for any inconvenience this may have caused.

Monica: Would you still like to refund or not?

John ********: this most likely happened with your exporter. they labelled it as the i9250, and they also flashed the phone to a international firmware. i'm just giving you a heads up because some of your customers may receive something they don't want or can't use.

Monica: I have forwarded this issue to our warehouse to double check our warehouse.

John ********: like i said, i will keep the phone, if you would like to issue a partial refund, that would be great since the docomo phones are not worth as much as the international i9250

John ********: they will need to open the boxes and look at the back of the phones. on the bottom of the battery cover, it will say docomo sc-04d. the international i9250's should just say "samsung"

Monica: OK. I will forward this issue to our warehouse to double check.

John ********: so no chance of a partial refund?

Monica: I can offer you $5 gift card as a compensation for the inconvenience. If this is acceptable, please let me know, I will issue it for you in a timely manner.

John ********: eh, the phone i received is about $50 less as expensive as the phone i ordered. can we split the difference and call it a $25 gift card? you don't have to rma, restock and reship, i'm happy, we all walk away friends

Monica: In this case, I can only offer you up to $10 gift card as a compensation for the inconvenience. If this is acceptable, please let me know.

John ********: you drive a hard bargain monica! you're lucky i love newegg! this is acceptable to me. thank you

Monica: You're welcome. We have issued you a $10 Newegg gift card for the inconvenience this may have caused you. The gift card will be emailed to your email address on file with your account within 1-3 business days. It does have 90-day expiration date and can be used as payment on any future Newegg purchase (with the exception of other gift cards which can only be purchased via credit or debit card).

Monica: Is there anything else I can help you with today?

John ********: nope, thank you very much!