[Asus  Eee Pad Transformer Prime] joplin48:
From: Gregory Lee Joplin

To: "godwin_yan "jonney_shih "Jerry_Shen

Sent: Tuesday, April 3, 2012 10:18 PM

Subject: Re: Transformer Prime

Dear Mr Yan,Mr Shih,Mr Shen

I'm very sorry that you chose to not answer my email re the WI-Fi/GPS issues that continue to plague the Prime Tablet and I'm glad I decided to return mine. I feel your lack of interest in my concerns as a consumer mean you do not value me or the quality of the product you bring to the international market. So much for your mission statement(“Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.

There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700

is one of them.

As I said in my first email I REALLY WANTED the Asus Transformer Prime.

I'm considering sharing my Prime experience by posting this this email in the forums.

Yours truly.,

Gregory Lee Joplin

From: Gregory Lee Joplin

Sent: Friday, March 30, 2012 9:57 PM

Subject: Transformer Prime Concerns Case #1654881

To:

Jerry Shen, Godwin Yan, Jonney Shih

*

Re Transformer Prime TF201Case #1654881

*

I tried getting my case #1654881 resolved through Mr Hai Trat through emails and telephone calls with no success and totally unacceptable answers to my situation. I also tried through your head office in Ontario Canada and was put on hold.

As a last resort I'm going to the top and hoping you will look after me through ASUS’s mission statement states: “Passion for Technology, Focus on Quality, Long-Term Relationships and Perseverance”.* It's only a matter of time before people in the forums(Prime/Xda Developers will realize this truth also and that the magic software update that they continue to be promised will not fix the Wifi/Gps issues. This is why the Transformer Infinity 700 is going to be released.After the Prime I'm not waiting around you had your chance for another consumer and chose to ignore me.

There are plenty of new tablets coming out this year which can match the Infinity specifications the Acer Iconia Tab A 700

is one of them.

As I said in my first email I REALLY WANTED the Asus Transformer Prime.

I'm considering sharing my Prime experience by posting this this email in the forums.

Yours truly.,

Gregory Lee Joplin

*

*Here is my situation:

*

I recently purchased (within the last 90 days) the 32GB version of the Transformer Prime in Victoria, BC Canada from Staples and paid $600 and I was looking forward to getting the keyboard and getting a lot of use out of it. Instead of this I had nonexistent GPS in that I couldn't get a decent/accurate reading from my apartment. I live in a one bedroom apartment in a small building with no large buildings around. All I wanted was the location of my apartment and it could not do that. I had NO INTENTION of using it as a GPS unit in my car. Mr Hai Trat (ACI) answer to this question was GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately. I attach that email for your reference.

*

The Wi-Fi was not strong and varied strength even at a distance of less than 10 feet.* Mr Hai Trat’s answer to this was for the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly. I also attach that email for your reference.*

*

These are totally unacceptable answers in that I'm been told the product is not up to par and the previous model TF-101 has better download speeds. This makes no sense at all that an older model preforms better. *Besides the problems are due to the metal back on the Prime and these issues will not be fixed with software updates, this is where the new Asus Infinity 700 when released will solve these problems as it has a plastic strip on the back.* Mr Hai Trat confirms this in his email, (I believe this is because of the antenna redesign we had with the Prime)* What is the point of a $600 Wi-FI only tablet with lousy Wi-Fi and Gps problems* I ended up returning it to Staples.You are doing software updates on a regular basis but these do not address the WI-Fi/Gps issues at all.

*

Thanks for your time and I look forward to your response as I really want an Asus transformer prime that has the quality you talk about in your mission statement and lives up to its specifications.* My alternative plan is the just announced Acer A-510 or the A-700 the Lenova K2 when its released and than the Infinity A700 providing it works according to specifications.* I WANT NOTHING TO DO WITH APPLE PRODUCTS.

What I'm asking for is an Asus Transformer Prime that has a proper plastic panel along the top in the back so that WI-Fi/Gps/ can work fully the way they are intended to and download speeds that are better than the previous model TF-101* in other words a Prime that lives up to and matches the its specifications.this is what I want* just like your mission statement says Focus on Quality, Long-Term Relationships and Perseverance”.

I look forward to your response.

*

Yours truly.,

Gregory Lee Joplin

*

*

Here is a copy of the last email I sent to Hai Trat

JR. Technical Product Manager

*

From: Gregory Lee Joplin

Sent: Tuesday, March 27, 2012 4:51 PM

To: Hai Trat (ACI)

Subject: Re: Transformer Prime Concerns Case #1654881

*

Hi Hai

Its really important that you answer my questions as this will determine whether I wait for the infinity 700 or get the Acer A700 or the Lenovo K2.

Re The prime

1/ has the gps been disconnected?

2/Does the Gps function to find your current location?(ie home/wifi spot in Coffee Shop or on street)

(I'm not talking about using the Gps in a car at all)

3/ As the WiFi signal strength/problems been fixed at all withe the various updates?

There is so much contradiction on Blogs/forums I HAVE NO IDEA who to believe.

I would really prefer to get the 64gb prime along with the dock from Staples as I can get a good deal but on the other hand I expect gps/wifi to function really well for the price I would be paying.

I know the infinity is going to cost more and the Gps/Wifi will be better and it will have a higher resouloution screen and cost about a $100 more.

(I REALLY DO NOT WANT TO SPEND THIS EXTRA MONEY!!!

So Hai please tell me the answers to the above questions

You have never lied to me so i trust your opinion.

*

*

Thanks

Greg

*

From: "" <Hai_Trat

To: joplin_gl

Sent: Tuesday, March 27, 2012 5:05 PM

Subject: RE: Transformer Prime Concerns Case #1654881

*

Dear Gregory,

*

Yes, sorry I was out of office for some time.

*

Here is the answers as best as I can provide them for you.

*

1)***** GPS on the Prime has been removed from Marketing sheets so getting great accuracy will not occur if you purchase a Prime.* At this point it will not be up to par for this function unfortunately.

2)***** Yes, it will still function as an A-GPS (Assisted GPS) as long as the condition of keeping an active Wi-Fi and using it within the scope of Google Maps occurs.* All our testing has confirmed accuracy to be within 100 meters.* But this is mostly because of wi-fi location and not for GPS itself.

3)***** For the Wifi/BT strength/symptoms the newer iterations perform better, however they will not be as great as our Prior TF101.* I believe this is because of the antenna redesign we had with the Prime.* I have tested the new C3 batches and getting good download speeds within 15 feet of our routers.* Anything passed will degrade quite significantly.

*

I am not sure if I answered your question on the Infinity.* But it has not been declared for an official release on North American shores.* I am anticipating closer to the end of the year before it gets released.* But this may change as we have executive management from headquarters in Taiwan change info on release dates, I do not determine this.* When the time comes and more details emerge for the Infinity Pad for North America, I can let you know.

*

I do want to say that I would prefer to keep our customers but this is the best info I can provide to let you use for our tablets for making a good purchasing decision.

*

*

Thanks,

Hai Trat

JR. Technical Product Manager

Inspiring Innovation．Persistent Perfection