yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] 4ktvs:
My old Razr had a green screen and over heated to over 120F and it even got to 144F. But I did not call to get it swaped for that. No I got it swaped for doing this: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel

Every day.

Any way thinking of e-mailing that guy, but don't know how I should do it yet.
[HTC Rezound] PeartFan40:
I watched the video, but couldn't tell what it was doing?
[HTC Rezound] 4ktvs:
The data connection was crap. My S2 is not the best video cam. I need to buy a new cam all ready so I can do better than that. I am not used to video tapeing and useing a phone at the same time.

The new one does the same, so I guess I am being throttled.
[HTC Rezound] fix-this!:
sorry to bump this but i too was charged $650 today for 2 phones i shipped back to verizon many months ago. for some reason it took over a month for these devices to show up in verizons warehouse but i received a text message stating id be charged. so i called verizon and they said do not worry and to disregard it. well then i get the charge today on my bill. i was super pissed and called and they say im getting a credit to my account because they did in fact receive both phones. i told them ill call back in a few days but if the charge does not disappear i will cancel my lines and move to another carrier. it's a good thing i saved both of my fed-ex receipts.

it seems verizon does not not know what the hell they are doing and give alot of empty promises when it comes to returns. well at least im my experience. by the way both of the phones were thunderbolts and were set 100% back to s-on and stock. :(
[HTC Rezound] badogg:
Man, relax. You have had multiple people on two separate phone calls telling you that it is nothing to worry about and that you are getting a credit. It's really simple, just ask them to send you something in writing like an email to confirm the credit.
[HTC Rezound] fix-this!:
hope you right as that's alot of cash. and no i had more like 5 reps tell me i would never be charged and i was.
[HTC Rezound] badogg:
Call them again and explain this ask for something in an email
[HTC Rezound] dottat:
well... i wouldn't yell at him for being worried..

http://consumerist.com/2012/04/verizon-charges-you-extra-700-for-returning-a-phone.html

It apparently happens more often than not.. and seems to have an impact on the service they provide you (if you fall into the same fate as that guy did).
[HTC Rezound] fix-this!:
yeah i called back and they say the $650 charge should be removed in a few days. i told them if it's not by monday ill call corporate and get out of my contract. i do like verizon but i don't like being lied to. they also claim they have no way of emailing you confirmation when the charge is removed. good thing i saved my receipts from fed-ex when i shipped these devices back in february. ive called them about 10x on this over the months, no reason for that.
[HTC Rezound] badogg:
Nah, I'm not yelling at him. Just trying to provide some level headed advice is all.
[HTC Rezound] LakerStar25:
Yep that just happened to me I sent back a replacement TB back in January that I never activated because it wasn't as good the one I had then out of the blue charged me $650 last month. Their warehouse received it they just never updated the system. Then they mixed up the serial #'s of which one was supposed to be returned and took like 2 1/2 weeks to get resolved after they saw the one they were charging me for never was activated to my account. Really big hassle.

Sent from my ICS Rezound
[HTC Rezound] movielover76:
Why I don't purchase insurance on phones

This is why, I never purchase insurance on my phone and If it's brand new I try (emphasis on the try) to wait 3 to 4 weeks before I root and unlock the bootloader and begin with the custom roms to ensure the device has no issues.

Theirs too many ways insurance and verizon can get you, water sensor tripped, some sign I've rooted or unlocked my phone, something they term abuse, etc. If you unlocked it with HTCDev.com they definitely know you unlocked it and voided the warrenty, even if you take the time to relock it and set it to stock.

I'm pretty careful with my phones, they always have a screen protector and case and I've never had to return a phone, and the simple fact is that once we root/unlock a phone we have legally voided the warrenty, you can argue all you want but that's the facts. We take that chance for our custom roms and root access. If one of my phones died, I'd probably just opt for buying something used in mint/excellent condition from ebay, I've had good luck with used phones, both of my currrent phones are from ebay, they are mid upgrade cycle upgrades :)

If I had to do a return, I'd do it in the store.

Still I feel bad for those who run into these problems.
[HTC Rezound] fix-this!:
just got off the phone with corporate and they said it should be removed in a few days. they are suppose to call me back next week to confirm. ill let you guys know what happens.
[HTC Rezound] LakerStar25:
I agree the only thing I don't is that Htcdev.com only says it voids your warranty if you unlock but nothing there says it voids it for receiving the unlock code. If you S-OFF and go completely stock and showing locked and S-ON there is no way for them to tell you actually used the key and unlocked. You could possibly keep S-OFF since there were some out before we had the method.

Sent from my ICS Rezound
[HTC Rezound] tekhna:
FWIW, when Verizon says 24-48 hours to clear a mistaken charge it can take 6 weeks. And then the charge disappears, but it takes another billing cycle for the sales tax on the mistaken charge to disappear. Been there, done that. How is that that a massive, massively profitable corporation like Verizon has such ****ty logistics?
[HTC Rezound] movielover76:
That's kind of mincing words, and I don't have the text of the website on hand but I doubt it doesn't mention that the process online is unlocking, lawyers much better at reading contracts designed all of the wording, you have the code to do it, your unlocked and that argument would never hold up.

The simple fact is that while you go through with the unlock process on the website it says, this will void your warranty, I'm pretty sure it's a safe bet that virtually no one went through all of the steps to unlock their phone and then didn't unlock it, your warranty is voided, Period.

I praise htc for even having a process for unlocking, Samsung has a somewhat similar feature in new firmware which can tell if flashed unsigned firmware to your device.

Both of these companies seem pretty reasonable, sure we'll let you install your custom roms and do whatever you want with the phone, but since you can do whatever you want, it's not our fault if the device fails, you could have overclocked it to 3Ghz or something equally dangerous that the phone wasn't designed to support.

Other manufacturers like motorola aren't even as reasonable as HTC and Samsung they lock their phones as tight as they can. Any manufacturer shouldn't be responsible for what happens when your using the device in a unsupported and dangerous manner, which is what custom roms are, we have to accept that responsibility.
[HTC Rezound] LakerStar25:
Yea took them 2 1/2 weeks to figure out their mistake then they said it was being credited it took about 3-4 days for the credit to be applied to my account.

Sent from my ICS Rezound
[HTC Rezound] tekhna:
For the last time, NO, it does NOT say that. Period. It says that it MAY void your warranty.

Screenshot, just for ****s and giggles.
[HTC Rezound] LakerStar25:
Possibly but I just saw the agreement and it says if you unlock you void your warranty and not by clicking ok is it voiding it your clicking ok to the terms that if you unlock you void clearly states if you unlock that's what voids it. My friend runs the corporate store in my city and he said there is no way that he know of to tell if you unlocked it or rooted if your completely stock and S-ON there's nothing they can use to prove you used the unlock code. But he also said they rarely check for those things they only check for damage to the phone other then that you should be ok. He said there is sometimes the occasional **** who will try to blame rooting for a problem with the phone when its not just so they don't have to help.

Sent from my ICS Rezound
[HTC Rezound] blestsol:
Yup May. I'm assuming it's what you did after unlocking that would lead to that.
[HTC Rezound] fix-this!:
Well if my charge isnt removed or credited by monday ill call corporate again. Id hate to jump ship but its their screwup not mine. My wife is pretty upset, you know how women are.
[HTC Rezound] movielover76:
Ugh

You've accepted that they may void your warranty, so you've accepted the fact that they can say, this warranty is void because you accepted the agreement.

If you agree they may void your warranty, it's at their discretion and you have to live with it.

I'm not saying that you can't get away with it by flashing back to s-on, and returning the device, I know for a fact that it's done all of the time, I'm not even saying they check the records from htcdev.com or that the verizon rep even bothers to check if the bootloader is unlocked when you try to make a warranty exchange/ repair.

But if your phones dies and you can't restore the locked bootloader or they can see that or they can see indications that you were rooted like a nonstock splash screen or you've unlocked the bootloader at some point they have every right to deny your warranty repair, and who knows maybe the engineers at htc can tell if you've used the code, but the people at verizon don't know how because it's not practical to train them on something so complex.

It's not an argument about what can or can't be gotten away with, or what they can or can't prove, it's an argument about the personal responsibility that you accept when you unlock a device through their website.

In most cases they won't catch it, but if they do and say you've been unlocked and this isn't covered by the warrenty accept it, you've agreed to it.

I don't want to start a flame war or something, so I'll drop it at this.

Everyone enjoy their rezound it's a great phone and I love the xda community and developers that make these phones so addictive and fun to play with :)
[HTC Rezound] LakerStar25:
It should take a few days for it to be credited back to your account because of the high amount. Give it at most a week from the day they say its gonna be credited.

Sent from my ICS Rezound
[HTC Rezound] platinumrims:
Well hopefully I don't get a charge. i won't deal with it. I'll just move on to the next.

I sent mine back because of bad light bleeding and screen separation around the bottom and because my keys faded pink. All factory defects. I sent it back unlock too...

I got like 2 text messages saying I was going to be charged if I didn't return the phone like a week or so after I sent it back. It made me lol. Anyway, I called and the guy on the phone told me they received it and asked how the replacement was...

Edit: I wonder if the misplace them or if workers steal them.
[HTC Rezound] fix-this!:
Your in the same boat i was. Im betting they will charge you. Im not thrilled with verizon right now.
[HTC Rezound] platinumrims:
What insurance did you have?
[HTC Rezound] fix-this!:
[/COLOR]

I dunno the one that costs $7 a month. I know it covers everything.
[HTC Rezound] LakerStar25:
They end up charging because the warehouse doesn't get around to updating the system letting so it still shows not received even though warehouse received it. I think most smartphones have the same insurance not sure though.

Sent from my ICS Rezound
[HTC Rezound] platinumrims:
Yea same here. Hmmz. Did they ever tell you why you were being charged?
[HTC Rezound] cam1pbell:
Look at your bill closely. Because I too was charged 650 bucks for two thunderbolt . And when they took off the 650. I was charged sales tx . That they said they couldnt take off because it was some law that they couldn't credit tax. Finally after complaing enough it was credited to my bill a month later.
[HTC Rezound] fix-this!:
It took fedex a long time to deliever and they never updated their tracking website. For some reason there was a issue with the warehouse and i was assured i would not be charged. I have my receipts from the day i sent them back. They told me it wasnt my fault and would not be charged. Well today i was but they admitted it was their fault not anything i did. As i said i talked to corporate today and was assured it would be removed by next week. If it doesnt then ill have to look at other carriers. I like verizon but this was a pretty big screw up on their part. Makes me worry next time i would have to exchange a device under warrenty.
[HTC Rezound] krelvinaz:
Funny how with all the posts for this topic, NOBODY has yet documented an instance where they were charged because the phone they sent back had been unlocked or even rooted for that matter.

The OP never got a real response as to why he was being charged and they dropped it after he complained. The latest got charged because the warehouse didn't properly document they had received the phones....

But again, unlike the topic of this thread.... no one has yet provided any documentation that showed they were charged simply because their phone had been unlocked or even rooted.
[HTC Rezound] platinumrims:
That's because unlocking your phone doesn't make your phone malfunction or cause a factory/hardware defect. Defects are why people send them in, not because they unlocked it. Even if they were to charge for an unlocked phone I seriously doubt they would explicitly state that as a reason for the charge.

Unless you brick your phone somehow. Or send it in because it has a messed up kernel on it thats causing it to crash or something stupid like that... I wouldn't think anyone that knows about unlocking and flashing would do that. But lol, and their bad if they did. :D
[HTC Rezound] fix-this!:
as of today the $650 charge is still on my account. my wife said if it isn't removed by the 15th when our bill is due she wants to move to t-mobile and cancel verizon. im still not real happy about their screw up. :(

so if this doesn't pan out well i may have a rezound for sale.
[HTC Rezound] badogg:
Lol
[HTC Rezound] graymonkey44:
Why don't you email one of the big corporate guys like the OP did? He emailed liked the CEO or something and that same day he got an email back and they charge was creditted, I'm pretty sure. The email is located somewhere in this thread. Probably like around Page 10 or something.
[HTC Rezound] fix-this!:
i fail to see whats funny about the situation.

---------- Post added at 03:11 PM ---------- Previous post was at 03:10 PM ----------

i already spoke to verizon corp. point being i don't want interrupted service or two bad esn devices.
[HTC Rezound] graymonkey44:
Did you email this man?

dan.mead@verizonwireless.com

http://xdaforums.com/showpost.php?p=24496550&postcount=103
[HTC Rezound] fix-this!:
yup and i spoke to a rep that called me back. the charge was suppose to be removed by today.
[HTC Rezound] graymonkey44:
That's too bad. Well maybe it will get posted by the end of the day... There's still some time left.
[HTC Rezound] tekhna:
It takes a really long time. I'm not sure how much control they actually have over the system. It'll disappear eventually.
[HTC Rezound] LakerStar25:
It takes a little while for the credit to go threw from the day they say it will be credited it should be a week that's what happened with me. And don't worry your service will not be interrupted because they see its of a charge that's pending credit. I had my new bill come in while the charge was there I only paid what I owed for the month and it was fine.

Sent from my ICS Rezound
[HTC Rezound] fix-this!:
Yeah its just frustrating to say the least.
[HTC Rezound] krelvinaz:
I'm confused. Not sure I see what the big deal is. You know the charge is bogus, they have confirmed it is bogus. It's not like they charged the amount on your credit card right?

So just don't pay that amount when the bill is due and you will be fine. Not really sure what the big deal is.... lots of companies have billing issues.. Seriously, you are going to cancel? If it were an ongoing month after month issue, but it isn't (yet).

If they charged your credit card, that would be a totally different matter.

This should have been put in a different thread as it has NOTHING to do with rooting, unlocked device being charged.
[HTC Rezound] LakerStar25:
I know just give it time and don't be calling everyday to check cause it makes it more frustrating. I just left it alone for a week then checked and it was gone. Don't stress over it and it will be ok. Yea they mess up but they fix it.

Sent from my ICS Rezound
[HTC Rezound] 1454:
I had three separate CS employees tell me I had nothing to worry about. And guess what, I got charged 650 for a phone I had returned over a month prior. I spent 2 hours getting the charge removed after I proved that such and such signed for it at their texas return facility. But it took four phone calls and over 5 hour altogether on the phone to get it taken care of.

---------- Post added at 04:48 PM ---------- Previous post was at 04:38 PM ----------

So here's my dilemma, I unlocked and rommed my phone. Well, before I ever did that I had one small issue, sometimes during a call it would blue screen. I didn't really think anything of it until a few days later and it did it three times in one day. But at this point I had Unlocked the phone. I now have a new replacement(as I was in the 14 day window) and I am now afraid of VZW trying to charge me for this device even though it only say "MAY" void your warranty. I would keep the one I have, but I'm afraid of the screen going out completely. Anybody got any advice for me? I haven't found it, but is there a way for me to s-off and then lock it without the "Re-" appearing before it?
[HTC Rezound] johnwaynegacy:
soff and it will automatically say locked. then ruu to stock. you will have a stock hboot that says "locked soff". It may be released already but there was rumor the other night of a stealth bootloader that says son but is really soff.
[HTC Rezound] 1454:
Answered, thanks.
[HTC Rezound] badogg:
I'm laughing because If I'm not mistaken you have been told by like four different reps that you will be credited. yet you and you're wife are still all tweaked about it. it is Verizon's problem now, just ignore it when you pay your bill.
[HTC Rezound] 1454:
They are just like any other CS agent. They will tell you what you want to hear in order to get you off the phone. I know, because I have had it happen. Then after all that I had to fight to get the charge taken off. VZW specifically said to ignore the texts that the "system just needed time to update" and that I wouldn't be charged. Then I get one last text two weeks later that said I had been charged for a non returned device. I was ready to leave over this. Finally, after being on the phone with then for over an hour they sent me to tech support who took the fedex tracking number and verified I sent it in then removed the charge. But I still had the charge placed on my account, and I believe I can pull up the 850 dollar bill to show you if you would like. Every time I sent a thunderbolt back I had this issue for two to three weeks after it was received by verizon. Finally the last time they actually charged me. So I believe he has every right to be worried about being charged.
[HTC Rezound] fix-this!:
Pretty much excatly what happened to me. Im giving them till tuesday to remove it or ill be canceling. My bill is also $850 with the bogus charge.
[HTC Rezound] 1454:
Sorry, I just saw that you had already been given the confirmation that they will take it off. When they told me that it took about two-three days before the credit was issued. You *should* be ok at this point, but I would still keep checking it like you have.
[HTC Rezound] fix-this!:
Yeah ill be calling monday.
[HTC Rezound] tekhna:
Can we please let this thread die so that people don't think the title of the thread is actually true? No one is being charged for an unlocked phone, Verizon's billing system sucks, we get it. But there's no reason for possible misinformation to be floating around.
[HTC Rezound] LakerStar25:
You have to give it time my bill was over $1000 I was upset too but once they said they would credit it and it showed that in the notes I let it just happen. They even said just to pay my actual bill and not worry about the charge because they would suspend service because it they knew it was because of an error. Just give it to the end of next week and if its not credited then yea complain. For me it took about 2 weeks from the time I saw the charge to when it got fixed.

Sent from my ICS Rezound
[HTC Rezound] azturbomini:
Well said sir.
[HTC Rezound] 1454:
What, so he can be *****ed at for starting a new thread? Geez, I have never seen such a whiny group of people. You start a new thread, you get *****ed at, you reply in a current thread, you get *****ed at. Which is it?
[HTC Rezound] jeradsjunk:
I had the same thing happen to me. 2 differnet Regular cs reps opened investigations to figure out what happned to phone that showed delivered. Investigations came back as they couldn't find the phone and I was responsible for the charge. Talked to 3 different supervisors and they wouldn't do anything. Sent an email to dan Meade on a Wednesday afternoon. Got called back Thursday morning from executive customer service. She said she would investigate and let me know. She called back Thursday afternoon and said I would be credited. I logged in Friday morning and the credit was there. This was 2 weeks ago.
[HTC Rezound] azturbomini:
And I can't agree with someone without being called out? Really?!
[HTC Rezound] ssoares01:
Just wanted to let you that my gf and I have been dealing with this also.... Been on going for 3 months now. First it was a mistake, then the phone wasn't returned, then it was and the credit was given, then the credit was denied and the charge reapplied, and now this last rep we spoke to said that the esn for the supposedly missing phone had been already reissued out!

Anyways, just stick with it. Its probably a simliar comedy of errors by multiple people and eventually they will get it resolved after many calls and wasted time.
[HTC Rezound] ericsignals:
It might be better to try and address these issues at Verizon and their forums...I had an issue with my fios dvr and it was able to be escalated and resolved there....not sure how much help can be done here since Verizon has to make the fixes.
[HTC Rezound] CharliesTheMan:
For those considering changing services due to billing mixups, just thought I would mention that with two other large service providers I've had similar problems. Of the three I've dealt with, Verizon was the best about getting it straightened out. I know how frustrating things like this can be, but the grass isnt always greener on the other side of the fence.
[HTC Rezound] badogg:
This.

If it were me, I'd give it until the following billing cycle as that is when a lot of things like this get applied.
[HTC Rezound] fix-this!:
just got off the phone with corporate and she adjusted my bill while i was on the phone with her. she said it will reflect on my june bill but not to worry about paying it this month. thanks for the responses guys, good thing i held onto my shipping receipts just in case. :p
[HTC Sensation] fatosber:
Hi guys,

A couple of days ago i followed a tutorial on this website on how to get ICS and Sense 4.0 in my Sensation. I did the S OFF thing then went on to install revolutionary and following all the steps installed ICS with Sense 4.0.

It wasn't working quite well so i did a restore and got my phone back to the pre "this procedure" condition.

Now the official ICS update is out and i cant update my phone. A warning sign and a blue android appears. I suspect this is because of the earlier procedure.

Is there a way i can remove revolutionary and s off and install this?

Thanks a lot
[HTC Sensation] matmar:
Install 1.50 RUU then the OTA
[HTC Sensation] fatosber:
Could you please be more specific. I don't understand:D