yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] clockcycle:
At least two others "reported" having the same / similar issue on my [Q]uestion thread http://xdaforums.com/showthread.php?t=1566206

So far...
[AT&T Samsung Galaxy Note I717] modmyphone:
It's possible. If while flexing the plastic was the weakest part, then sure, it could crack first.

One big thing I have a hard time reading about in this thread, is the focus on just the white models. Ever think that you never saw any micro cracking on a black device be cause the crack itself was black? If it didn't stand out like it would on a white device, you wouldn't even know to look for it.
[AT&T Samsung Galaxy Note I717] clockcycle:
This is true, although what happens eventually with these cracks is air, moisture, dust, sand, debris gets into the split and eventually into the screen which would be visible regardless of the color of the phone's casing. I guess black material is more flexible.

Another bigger problem is that split may eventually become bigger and worse yet is get caught on something and snap off. I have seen the issue with cracks near the power and volume rockers, from the normal pressure of the user pressing the area which is open and more delicate after long term use... Eventually splitting at two ends and part of the bezel falling off. ** They claim this is physical damage, which in part is true, but only because the quality of the materials was questionable in the first place.

Again, personally I'm not too bothered. But the Samsung Warranty rep mentioned exactly that (above) and if that were to eventually happen, it would not be covered under the warranty and then be considered physical damage.

I then reminded her what a 00mred00 reminded me of..

And she reluctantly agreed.

It's like saying Toyota doesn't have to compensate a user for having faulty breaking system or electrical problems with acceleration on their cars. Because the user crashed and totaled the car, dismissing the user, claiming physical damage.. ofc some people will just take that, others won't and if enough don't accept that as the answer, then the manufacturer will have to address the problem, but only until then.. If they can get away with it..

Honestly I hope this is an isolated problem, only affecting a very few owners. And I just happen to get one of the affected units. Because truthfully I absolutely love the phone and if I were to get a replacement, I would want another white one with the hopes of it not happening again, at least to me ;)
[AT&T Samsung Galaxy Note I717] SKyRocKeting727:
Hope you find a solution. BTW White Note ROCKS! :cool::thumbup:

-Once you go NOTE, you'd say 4 inches a Joke
[AT&T Samsung Galaxy Note I717] clockcycle:
** RESOLVED (sort of, but I couldn't close) details within...

I have to write this to let people know there is a solution and to give credit where credit is due.

So after going to DSC, they couldn't help me because they don't have the Note to exchange. They recommended I go back to the store.

I went to a store about a block away, explained. They told me I would have to go back to the original store and speak directly to the manager, not to waste time with rep. Explain the situation and have her do an exception and do the replacement.

Instead, I went to one last AT&T store, one that happens to be in a more posh neighborhood. Went directly to a manager (Rick, Coral Cables FL Store). Explained everything, told him what DSC, the other store, AT&T warranty support and Samsung Warranty Support all told me to do. He looked at the phone, looked at a display phone. Went to a rep (Yavon, Coral Gables FL Store) and told him to get me a new replacement.

Trouble started for me, when they tried to look up the account, purchase, via the IMEI on their system. It didn't show up. Happen to be another Manager in a suit and tie was there and helped the rep. Issue here is that it was pre-ordered via online Feb. 15th for the Feb. 17th delivery. Fine they found that.

Here's the next problem, the phone was no longer registered on their system because the original phone number was ported out to another carrier. So they had no active account to complete the swap/replacement..

Brand new replacement box was right in front of me within my grasp and almost in my hands. Alas I could not close the deal because of the technicality. But it goes to prove that it can be done, calmly.. Just have to find the right person. Someone mentioned once, you need to find the person that is there to help you get the issue resolved and doesn't take the exchange/replacement personally.

Again, I posted this because I know there are people that have this issue, and I know there will be others that will eventually suffer through this. For you and them to know that there is/are several solutions to a legitimate problem.

When I left the store, I told the manager and rep that I was thankful for them having taken the time to actually try to resolve my problem and really tried hard to look into the issue and find a solution. I understand I personally hit a stump as far as how much AT&T can do for "me". I let them know that in other stores they were not so willing and just brushed me off instantly dismissing me. And further putting blame on me having caused the damage, by pure speculation and assumption on their part that it must have been that I dropped it or somehow caused it by some sort of physical damage. They apologized.

My next step is Samsung Warranty Repair.

Size matters ;)
[AT&T Samsung Galaxy Note I717] kevinjgray88:
Yup same hairline crack on left side in line with bottom of volume rocker. I use a Samsung flip case and do not pocket it

Sent from the only smartphone designed by Chuck Norris
[AT&T Samsung Galaxy Note I717] netsyd:
Same issue - Right side about an inch or so below the power button.

It's got to be a pressure point failure on the device.
[AT&T Samsung Galaxy Note I717] mashi:
it is 800-801-1101
[AT&T Samsung Galaxy Note I717] stulzerl:
I also have a crack

Will exchange tomorrow. I'll let you guys know if they give me a new one .
[AT&T Samsung Galaxy Note I717] stulzerl:
got a new one

went to the store where i got it from and the manager just gave me a new one...

i had to do my "i am very mad face" though.
[AT&T Samsung Galaxy Note I717] netsyd:
I forgot to post - but they also replaced mine.

No angry face required - just a calm polite explanation and a complete look over of the phone to make sure it wasn't the result of abuse or dropping the device. The store agreed with me that there was no indications of other damage, and that it appeared to be a defect - but of course they couldn't confirm that to be the official response.
[AT&T Samsung Galaxy Note I717] GRishi:
replaced mine at best buy. Luckily I purchased the phone as a silver rewards member. That extended my return to 45 days.

This time I went black.
[AT&T Samsung Galaxy Note I717] 00mred00:
Still no crack on mine but I check every time I swap batteries..
[AT&T Samsung Galaxy Note I717] cgibsong002:
Should I replace mine? The crack doesn't really bother me at all but I don't want it to get any worse. Is it worth it to have to get your new phone and re setup everything?
[AT&T Samsung Galaxy Note I717] funziebear:
if its cracked and u can get a replacement it sure is worth it, can i ask how all of you with crack screens carry your phone? Case? if so what brand? ect. .. my note just goes in ny front right pocket most the time
[AT&T Samsung Galaxy Note I717] crielstar:
Is this only a white note issue? How did u get the crack? When was it noticed?
[AT&T Samsung Galaxy Note I717] redneck.nerd:
Ok people, here is my two cents on this problem. Since this is happening in only a couple of places to multiple phones, I'm thinking it was actually an assymbly issue. If the cracks are appearing in roughly the same place on both sides of the glass from phone to phone, we can rule out several things. First, this is not user error. Second, its not due to dropping. Third, there is no way that the rest of the screen would be intact if it was a manufacturing defect. If the glass was faulty on one, it would be faulty on all. Since this is a hit or miss issue, it tells us a couple more things. First, it has to be something after the manufature of the glass but before it hits shelves, therefore assymbly. Second, since it cracks just to the extent of maybe a couple of mills, more then likely, it is a stress fracture relieving the stress. If it was anything else, like a glass defect or something to that extent, then the crack would not stop that quick. I think that this is an issolated event, something like a screw or clip that was not fastened properly or not inserted properly, so its causing stress on the glass and cuasing these stress fractures. Again, this is just my two cents but then again what do i know...
[AT&T Samsung Galaxy Note I717] CyberGhos:
What is your point? Everything that is happening in the world?
[AT&T Samsung Galaxy Note I717] 00mred00:
Did i miss something....i dont believe the cracks are in the glass
[AT&T Samsung Galaxy Note I717] clockcycle:
Differences "MADE IN..."

I think he didn't read the OP, nor look at the pictures. No one here has mentioned anything with the glass being cracked.

It's manufacturer's defect, because it's an issue of quality of materials. Materials processed from different suppliers, probably by different manufacturers.

I got a replacement, it's MADE IN CHINA, where my original was MADE IN KOREA. Their finish and look of quality are very visibly different. The MADE IN CHINA is duller, less shiny, especially noticeable on the "chrome" accent.

Even the battery is different, this MADE IN CHINA replacement says "Made in Japan/Finished in China and the translation in Spanish is also wrong on this except it says "Made in China/Finished in China" instead of my original that said "Made in Korea/Finished in Korea".
[AT&T Samsung Galaxy Note I717] PeartFan40:
Just checked, and my Note was made in Korea. Are the ones from Korea better?
[AT&T Samsung Galaxy Note I717] redneck.nerd:
No one here has mentioned anything about whether it was the plastic or the glass or a hair. No one here has made any attempt at all to suggest what it is other then half assed attempts to tell me what it isn't.

As for what I said, if it was a parts issue, it would not be only on a couple of phones. Right now we have a handful "official" reports, according to this thread, of this happening. If it was an issue with manufacturing defect we would probably have several thousand if not more. Typically, if it a manufacturing defect, you have mass failures, or issues. Not <10. Now yes, the manufacturer could have developed an issue with the glass, or the plastic or whatever the crack is on, and pulled the rest of the defective items, and just these few slipped through. But if that was the case, they would have notified Samsung, which in turn would have notified us that if any issue came up, they would replace it. If this did happen and the manifacturer did not notify Samsung, and the issue was discovered, that opens the company to all kinds of problems. If they did notify Samsung, and Samsung did not notify us, thats deceptive practices, and in turn opens Samsung up for legal action from us, the owners of said device. Now, I'm sure your probably going to flame this reply or ***** about my repsonce or call me a judas or whatever. Frankly, IDGAF. I was simply trying to input my theory. Just like many others have offered theories on the subject. One guy brought up that it happened to his white iPhone. Doesnt matter that that phone is outdated by several years and a differnet version of "glass" for the screen or different plastic for the phone body. It's also very helpful when people tell you the exact same thing that you already know, I.E. It's physical damage and physical damage is not covered by warranty, but if you do get it replaced good job. That's helpful, very helpful indeed.

Well, I'm done with my little rant. Sorry to hijack, but i just don't like being accused of stuff I didn't do.
[AT&T Samsung Galaxy Note I717] cgibsong002:
The OP posted pictures where you can see where the crack is. It's incredibly difficult to notice so I'm sure there are plenty who it's happened to and didn't notice. I've never dropped my phone nor done so much as carry it in a bag. It's easy to see the difference between damage caused by a drop or abuse and the type of hairline cracks we're getting here

Sent from my Samsung Nizzote
[AT&T Samsung Galaxy Note I717] bergsim:
My note have three cracks on both sides
[AT&T Samsung Galaxy Note I717] bergsim:
Here's a pictures
[AT&T Samsung Galaxy Note I717] clockcycle:
Ouch! Hopefully youre able to get it replaced.

I wonder if there are any black ones with this. So far no mentions...

#SGH-I717 using Tapatalk
[AT&T Samsung Galaxy Note I717] bergsim:
Yes I've got it replaced waiting for new one to arrive. Hope new will be okay.
[AT&T Samsung Galaxy Note I717] clockcycle:
Don't forget to keep your S pen, battery, battery door, charger and cable, before sending the defective one back.
[AT&T Samsung Galaxy Note I717] joseh92:
i have a white note, a month old. I dont have this issue, never put the note in my jean pants, maybe thats why you got this?
[AT&T Samsung Galaxy Note I717] cgibsong002:
If it's an issue that arises due to carrying your phone like a phone... Then that's a bit ridiculous

Sent from my Samsung Nizzote
[AT&T Samsung Galaxy Note I717] joseh92:
i didnt mean it that way, sometimes at&t stores sell you phone that other people have used, you dont really check the phone since you think its new. i went to get my note and i noticied the back was a bit scratched, overall just check the phone to avoid problems later.
[AT&T Samsung Galaxy Note I717] clockcycle:
In the Q&A thread I asked the ohers that reported that issue and they don't carry it in their pocket. I thouht it might be an issue too somehow causing stress, but it has never happend to any of my black phones and I've always carried my phones in my pocket.

I was hoping that would have been the answer, because then it would have been easy to avoid it happening again. But it seems it's not the case and I will have to worry about it happening to my new one at some point too.

At least I get to test the theory that it only happens to the MIK models and not the MIC... :eyes crossed:

#SGH-I717 using Tapatalk
[AT&T Samsung Galaxy Note I717] yokozuna82:
I have the white note a see a very tiny crack on the side I should take mine back
[AT&T Samsung Galaxy Note I717] bergsim:
Yes if you within 30 days take it back to at&t store if over go to device support center and they will order for you replacement phone.
[AT&T Samsung Galaxy Note I717] juzz86:
Just wondering, do you use a case of some description and, if so, how many times have you popped it on and off for battery pulls, SD card changes etc?

I ask because that particular piece of the frame is exceptionally flexible. You can 'peel' it away from the glass with your finger. I wouldn't be surprised if these fractures are occurring during the flexing of then phone when applying/removing a case such as a TPU?

Just a thought :)
[AT&T Samsung Galaxy Note I717] clockcycle:
I only owned my first Note for 6 days, when I noticed. My case order didn't arrive on time to use it with that phone. I may have opened the back 4 times total to insert my sim then later change out my sd card. I finally got my mercury pearl tpu case. Its not very tight. It slips into place wihout stress or flex. Ive used my new Note pretty much in the same fashion, actually more so and more aggressively because I have a case on it and still hasnt shown any housing materials defect.

But good thinking.
[AT&T Samsung Galaxy Note I717] juzz86:
Well it wasn't that, then :p

In my limited experience, when changing the battery the only thing that flexes is the battery cover itself. I know I found this disconcerting on my first (International) Note, but it's acually pretty tough in practice.

It could be any number of things, though. That particular piece of polymer doesn't seem particularly strong and feels quite soft. Could be your climate, could even be the sweat/grease on your fingers if you hold it in that position all the time.

Regardless, it shouldn't have popped up after only six days. I wonder if it's a revision issue?

For the record, I have a white i717 made in Korea, battery made in Japan and finished in Korea, hardware revision 0.3

It would be handy to grab the CoO and revision of units affected to see if there's a pattern :)
[AT&T Samsung Galaxy Note I717] PeartFan40:
Unless I'm out and about, my case is off (I love the feel of the Note), so my case is on and off regularly. I use the camera cut out part of the case to push the phine, as not to flex it. I started doing this the day I saw an AT&T rep literally flex a Note to get the case off. Once I saw that, it was kid gloves from that point on.
[AT&T Samsung Galaxy Note I717] juzz86:
I watched a Telstra rep do they very same thing with a Galaxy Nexus. I was horrified. I'm also pretty careful but I use a tight TPU case on this one, so some flex is inevitable. I will keep an eye out to see if my unit develops these little cracks.
[AT&T Samsung Galaxy Note I717] cgibsong002:
Anyone know if Samsung has this issue documented? I just called the store I bought mine from and they said unless Samsung had this down as a known issue then they can not take it back. He couldn't tell me anymore as the manager was not in.

Sent from my Samsung Nizzote
[AT&T Samsung Galaxy Note I717] yokozuna82:
I don't use cases just a zagg shield and probably took the battery out about 6 times ever
[AT&T Samsung Galaxy Note I717] bergsim:
My made in Korea rev 0.3

---------- Post added at 04:54 PM ---------- Previous post was at 04:50 PM ----------

Do not use any cases only original Samsung pouch
[AT&T Samsung Galaxy Note I717] PeartFan40:
Actually, it would seem like the black version would reveal flaws easier than the white version. On every black phone I have owned, the slightest harline scratches were easy to spot; they stuck out like a sore thumb. With my white Galaxy Note, I have to literally stand on my head, sacrifice a chicken, while singing Sweet Caroline (Neil Diamond) to see a scratch.

Basically, the white version does a fantastic job at camoflauging scratches/hairline cracks.
[AT&T Samsung Galaxy Note I717] cgibsong002:
Still hoping for a response to this as I plan on going to the store tomorrow

Sent from my Samsung Nizzote
[AT&T Samsung Galaxy Note I717] yokozuna82:
well I exchange my note for a new note at att store got the same color(white), an everything but I did notice one thing different my old not was made in Korea well my new not was made in China... I check to see the you tube video in hd the one with jayz in paris at the victory secret model show and there was not such pixelation could it be the the China made noted do not have this problem?
[AT&T Samsung Galaxy Note I717] clockcycle:
There is mention of this in the thread on that topic. My MIC replacement wasnt as fortunate. But it doesnt have the wifi launcher reboot issue my MIK had.

#SGH-I717 using Tapatalk
[AT&T Samsung Galaxy Note I717] boxerlover02:
I just found one of these hairline cracks on the side of my note today, when I took the case off to do a battery pull... sad day for my note:mad:
[AT&T Samsung Galaxy Note I717] yokozuna82:
replace it and ask for the note made in China not Korea
[AT&T Samsung Galaxy Note I717] bendotson:
I have the same issue with my white note. There is no way this could happen since its between glass and metal. Undoubtably a flaw in the materials.
[AT&T Samsung Galaxy Note I717] mazdamiata210:
I have a crack also by the top right corner of my screen and its also a white phone
[AT&T Samsung Galaxy Note I717] Jamesyboy:
cracks.

if it happened on a black phone, you probably wouldn't see it.

Notably, the whole "cracked" (in quotations because if it's similar to what was happening with the iPhones, it's not actually a crack.) Thing happened to a white calculator I owned, and to my sisters laptop, which has a white glossy frame. Needless to say, we were able to buff those "cracks" out. I've only seen this type of discoloration on white glossy products though. Must have to do with the manufacturing process (apple does source some products via Samsung as well...so I wouldn't be surprised at a similarity...not to mention all of the interconnects between different companies and manufacturers like Foxconn).

It's almost impossible to see anything in those photos though.

---------- Post added at 04:22 AM ---------- Previous post was at 04:19 AM ----------

Can someone please post photos in a .zip @ full resolution? The only photos I've seen were of a note with a crack that was a perfect line in the display. It looked like a few dead pixels.

I'd like to help but really could use some HQ photos.
[AT&T Samsung Galaxy Note I717] PeartFan40:
It sounds like a flaw in the clear coat. Which makes perfect sense, if you were able to buff it out.
[AT&T Samsung Galaxy Note I717] TheManGer:
I have my Note in Black now for Few mounth without any Case problems... Maybe there is a different in the Quality of the Case from N7000 and the I717
[AT&T Samsung Galaxy Note I717] kevinjgray88:
I have this problem too. But the other day I was thinking when you snap the battery cover back on you have to push along the whole edge of where these cracks are showing up.

Just a thought
[AT&T Samsung Galaxy Note I717] bendotson:
@jamesyboy

Its definitely not pixels since it is not part of the screen. The picture in the first post shows it very clearly but I think you need a larger perspective to see exactly where the crack is. When I get home this morning I will take some photos with my dslr and post.
[AT&T Samsung Galaxy Note I717] doncov:
same problem with my white note N7000

mine is new buyed today at 5pm

once at home i've found the proble
[AT&T Samsung Galaxy Note I717] TheMrRoxtar:
Ok this is not f***ing.cool.... Digging around.and found this thread.....saw some guys had hairline cracks on the side of their note....thought to myself THERE IS NO WAY THESE PEOPLE HAVE THE SAME PROBLEM....I just F***ing discovered that I HAVE THE SAME.PROBLEM. Upon doing a thorough check of my phone as I usually do to clean it all up I decided to look for the crack and behold a small EXAAACCCT SAME crack as OP. On the side right under volume rocker.

600 dollar brand new phone and we get this. Unacceptable!!!

This is way beyond just being a coincidence. Give me some feedback on what to do!!!??
[AT&T Samsung Galaxy Note I717] TheMrRoxtar:
A little rough to see buy I assure you it's there and I PROMISE YOU GUYS WHEN I SAY THAT IT'S PERFECTLY ALIGNED WITH THE bottom VOLUME ROCKER.

Chaps my butt! I guess I'll give customer service a call and try for an exchange.
[AT&T Samsung Galaxy Note I717] schrochem:
Didn't have it when I saw this thread originally. Just noticed it today. Same as above poster. Exactly aligned with bottom of volume rocker. I take really good care of my phone...

Mines made in Korea. I'm wondering if heat could cause it. I had it in my front seat for a bit yesterday. Just direct sun not left in the car. I'm right at 30 days I think. Do I go to att or fry's where I bought it? I guess I have to unroot and return to stock.
[AT&T Samsung Galaxy Note I717] tonomon:
can anyone confirm this is a white note only issue?

I just orderd a white note off of amazon. Should I change colors? Will the crack spread or make the glass weaker?

Advice?
[AT&T Samsung Galaxy Note I717] funziebear:
Seems like its only the korean made ine i have a china made one and no defects i use no case nor screen protector
[AT&T Samsung Galaxy Note I717] 00mred00:
Korean version here...still no cracks

Fingers crossed
[AT&T Samsung Galaxy Note I717] JB calhoun:
Not any cracks here either had it since day one
[AT&T Samsung Galaxy Note I717] Kraize:
I have a white AT&T note that was made in china. Had it for 2 weeks and no cracks as far as I can tell.
[AT&T Samsung Galaxy Note I717] madman604:
Korean. No crack. no case
[AT&T Samsung Galaxy Note I717] TheMrRoxtar:
Just got my replacement in from customer care warranty department. Made In Korea so hope this works out and no cracks. Will keep you guys posted.