[Motorola Droid Bionic] dragon droid:
This is a copy and paste of the email i received with identifying information removed. other then that it is un altered except for the part i underlined

We have not heard from you concerning your request for support in the 48 hours since we sent you a response. Consequently, we have changed the status of your question to SOLVED.

*Discussion Thread

* Via Email ()

03/11/2012 05:38 PM

Dear "",

Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.

We do apologize for the inconvenience. Regarding your concerns, Motorola's primary focus is the security of our end users and protection of their data, while also meeting carrier, partner and legal requirements. The Droid Bionic and a majority of Android consumer devices on the market today have a secured bootloader.

In reference specifically to eFuse, the technology is not loaded with the purpose of preventing a consumer device from functioning, but rather ensuring for the user that the device only runs on updated and tested versions of software. If a device attempts to boot with unapproved software, it will go into recovery mode, and can re-boot once approved software is re-installed. Checking for a valid software configuration is a common practice within the industry to protect the user against potential malicious software threats. Motorola has been a long time advocate of open platforms and provides a number of resources to developers to foster the ecosystem including tools and access to devices for developers via Motodev at http://developer.motorola.com.

For the Android 4.0, at this time, we do not have any information if the phone will be updated to Android 4.0.

With your data connectivity concerns, please provide us with the following information so that we can assist you better.

1. Serial number of your device. On the phone's home screen go to Settings > About phone > Status > IMEI number.

You may also follow the link below on how to locate the serial number of your device.

https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/446

2. Software version of the phone.

On the phone's home screen go to Settings > About phone > System version

3. Your Contact number.

We hope that you find this information useful and we look forward to assisting you in the future.

For information about Motorola products and services, please visit us at http://www.motorola.com/

Thank you for contacting Motorola e-mail support.

Best Regards,

""

*Customer By Web Form

03/09/2012 11:57 AM

Why didn't you unlock the Bionic's Bootloader with the last update. You have promised to make motorola's bootloaders unlockable. I started my cell phone adventure with motorola. I have had other phones also, Nokia, HTC, LG. But I wanted to go back to my roots and go back to motorla. Now I see that was a mistake. I had the original droid for my first android phone. Then I went to the HTC Droid Eris, HTC Droid Incredible, Samsung Fascinate, and now your piece of crap Droid Bionic. I have never had a phone that was so flawed. Not to mention you released the Razr just a couple months after the Bionic. I am now screwed. I have a worthless phone that still drops data even after you put out an update that was supposed to fix that issue for the next 2 years. I am going to be forced to return to HTC for my cellular needs. And in the process of changing over I will have to now spend over $500 Because of your locked bootloader, I now cannot make the modifications needed to make the phone useable for my needs and also I cannot fix your mistakes in the programming to make the phone stable. Now for my last question / segustion. Since the RAZR has been released, I know you will not make putting android 4.0 on the Bionic a priority. When will you be releasing the android 4.0 update for the Bionic?? Also, when you do, if you do finally release android 4.0 for the Bionic I segust that you make the bootloader unlockable. This way I am no longer restricted and forced to use your flawed software. Google's Android OS is a Open Source Project. Who are you to close it and restrict its usage and capabilities. In doing so you have forced the public to use a piece of equipment that is flawed with no way or means of correcting the issues.

To be honest, I cannot believe that Google has not reamed your asses and filed law suits against the companies that lock their bootloaders and do not offer a way to unlock. Even if it voids the manufacture warranty the option should still be there. Android is Open Source and why do you have the right to restrict it?!

To sum this up.

1: I want an explanation on your bootloader and I want it unlocked. (Believe me I am not the only one)

2: When will Android 4.0 be released on the Bionic?

3: Statement: I am about to leave Motorola for good. I have had the worst experience ever with this phone and I am now on my third phone which is on its way just because you cannot fix your Data Drop issue. I require a reliable phone for work and this phone has been all but that.

Thank You

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