yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] ajdisse:
That'd be the wpa_supplicant.conf fix. There's also a wifi fix application. As you say - both require a rooted phone.

I'm quite a technical person, but I just don't feel the urge to delve into the whole world of rooting phones and optimising them. Some things are appliances - I just want them to work and not fiddle with them. My phone falls into that category.

I keep reiterating it - if you have this problem - log it with HTC through their official channels - even if you decide to revert back to gingerbread or root your phone. This is a game of priorities, we need to make this issue matter.
[HTC Sensation] Arfie12:
I'm also a geek at heart but as this is my first android phone I've been resisting, but the more this drags on, the more excited my inner geek is getting at the thought of tinkering. For me it's not an appliance, it's a computer and as someone who has multiboot laptops, it's only a matter of time before I fiddle! Especially now I know I can install a ROM almost identical to the standard but overclocked to effectively make mine an XE

Agreed, it has to keep being reported over and over again, so they take it seriously. That said, the minute I fix it myself there's no point and there will be less chance of my next phone being HTC, to be honest it was a coin toss whether I bout the Sensation or the Galaxy SII in the first place.
[HTC Sensation] ajdisse:
Response from HTC

"Your case have been escalated to a higher level will get back to you once we receive an update to your case. "
[HTC Sensation] Arfie12:
How wrong I was!

Fell over right away as I have HBOOT 1.27.0000 which I can't unlock with revolutionary apparently.

Right now I'm back in the UK where the wifi works faultlessly with an O2 sim, though it wasn't working in Dubai with the QTEL sim again.

Anyone know an alternative way to S-Off that might work with 1.27.0000?

Arfie
[HTC Sensation] nitinchuri:
I am also in India now for 3-4 days. Wireless works perfectly fine. Though it didn't work with QTEL sim at Bahrain Airport.

When is htc gonna release a bugfix? :mad:

from my HTC Sensation Z710e using XDA
[HTC Sensation] dgenx210:
Well I'm in a Sense 4.0 Rom atm and it's occuring on my Qtel Sim. On my Philippines Sim, wifi connects without a hitch.
[HTC Sensation] Easy Fly:
Case Escalated

So I received a reply from HTC after sending them pics of the QTEL sim card, saying that your case has been escalated.

One thing though, they had asked me to check whether Qtel have 3g sim cards only, not sure what that means.

But I did go to Qtel and I changed my Sim card to a "3g sim card", my old sim was maybe 4 years old.

Of course, this didn't help one bit, and I still can't connect to wifi unless I use another country SIM.

This is taking too much time, very disappointed with HTC.

Any ideas how we can speed this process up.
[HTC Sensation] lil_rain:
That's one of the major problems with the ICS update. It's not very stable :mad:

There's nothing wrong with the hardware though so don't worry :)
[HTC Sensation] kareemsamman:
I am having the same symptoms..

Reported this issue to HTC yesterday, still no response.

EDIT: Their response :

Tried all of the above, nothing worked
[HTC Sensation] ajdisse:
Welcome to the standard "I can't get WiFi working on my phone response".

You need to tell them it doesn't work. Be very specific that you can put an XYZ SIM in the phone and it does work and an ABC SIM and you can't see any Wireless SSID's after 7 seconds.

Take screen grabs and show them.

I'm as disappointed as anyone, but only by demonstrating that this is a problem impacting a significant user base will we get it up to the top of the bug fix list.

That said - any ideas how frequently HTC have O/S release cycles? On my old Desire my memory saus it was about 6 weeks between initial 2.2 and the 2.2 which fixed many bugs, but it didn't really matter then.....
[HTC Sensation] nitinchuri:
Checked for software updates today. Surprisingly a box popped up with updates, that also related to Settings. Was excited, thought htc might have released a bug fix for our WIFI issue. Downloaded 15.5 mb of update over mobile data network. It took some time to install. Then i restarted phone hoping that wifi will work. But...... again same issue. When will HTC hear us?
[HTC Sensation] kareemsamman:
Yeah received that as well, turned out it fixes spelling mistakes (fixes Aeroplan, etc..)

Disappointed....

The chances of rooting the phone are greatly prospering.
[HTC Sensation] Arfie12:
I've been in the UK for 3 weeks with a fully working phone, but got back to Qatar this morning and it's failed again. I kind of hoped the update I got back in the UK might have been a fix, but obviously not.

I see there is now a way to root using the Juopunutbear method, but this seems a little bit complex and daunting for my first foray into messing with phones.

What I did wonder is if the HTCdev program would allow me to run the WiFix program which says it needs a rooted phone. Anyone know?

I'm not bothered about new ROMS and that at the moment, I just want a fully functioning phone and I think the WiFix might be the answer. New ROMS will follow once I feel confident or a simpler method comes along.
[HTC Sensation] ajdisse:
HTC sent me a customer support questionnaire regarding my call to the on this issue.

Unsurpisingly, I suggested to them that the support was very poor, as a smartphone without WiFi is just a phone, and that the scale of this issue would warrant more urgent attention.

They then called me to ask what they could do better, and I explained that besides issuing a fix pronto, they needed to acknowledge the issue, let their support agents know (so they stopped telling people to factory reset) and communicate with their user base about when the fix would arrive.

They assured me the fix with with "engineers" but couldn't tell me anymore about the date the fix would be released.

Bottom line - I'm carrying around two phones while I wait for a fix, and after being bitten by an overheating Desire hardware issue last time, and their support this time I'm not buying a HTC phone again.
[HTC Sensation] Arfie12:
I sent another chase by email and got the standard "do a factory reset" garbage.

I've told them it doesn't work and to go away and do some actual research and come back with a fix.

One of the main reasons for changing phone was that my old one didn't run Skype and I needed it, now the only way I get skype on the phone is using the USB cable, I might as well stick with using it on the laptop.

Fed up of this now!
[HTC Sensation] Arfie12:
My case has now also been escalated and I've pointed them to the WiFix thread on here. If a school kid can fix it, there is no excuse.
[HTC Sensation] Arfie12:
A bit more movement, they are asking if I've been updated from Market to Play as this *might* have something to do with it?

Anyway, more promisingly, they've asked me to generate and submit a bug report so someone is now looking at it rather than spewing the script out!
[HTC Sensation] ajdisse:
I've been on play the whole time, so don't think that's it.

As to generating a bug report, when you submit it to them - can you also refer them to the one in case 12QACW14ENA000004 which I sent to them on the 4th of April.

So frustrated - if they had a half decent connection between support and engineers this would've been fixed a long time ago.
[HTC Sensation] musa91:
hello

you should do s-off

root your phone

flash wifix.zip

and install the wifix.apk in ur mobile it's the best way better than waiting htc to provide u some fix update...

as u said it won't take much time but they didn't do it yet frustrating:(
[HTC Sensation] Easy Fly:
Got a call from HTC - 2 Weeks

Received an email from HTC for an on-line survey to rate their customer service after the complaint, just like the rest of the folks here. Filled out every field with very dissatisfied. Next thing you know I received a call from an HTC rep. the second day asking if my problem was solved, told him it wasn't and he said he'll call back in an hour with updates.

He calls back in an hour, saying that the "engineers" are working on a fix, is under testing and it will be ready in 2 weeks.

It seems Qtel has not supplied them with the required information in time.

Still very disappointed about all of this, but I have to say, HTC have slightly redeemed themselves with today's call. Let's hope that they were giving themselves a little extra time and the fix takes less than 2 weeks to be rolled out.

A phone with wifi is just useless, had to upgrade my data plan to 1 GB because of this, not happy with paying the extra riyals.
[HTC Sensation] ajdisse:
This is exactly what happened to me - I detailed it above. The thing with my phone call was that it was only a "courtesy" call and didn't really resolve or clear up anything - no ETA for the fix, no acknowledgement of the problem, nothing.

I'm glad they told you two weeks, but I doubt it somehow - it's now 1 month since my initial bug report which I filed with HTC, and they've kept releasing ICS rather than acknowledge the problem.
[HTC Sensation] Arfie12:
Without faffing around with wires with the juopunutbear method, can you tell me how to s-off and root a phone with hboot 1.27.0000?
[HTC Sensation] kalifuchi:
yes good question,i'm also facing same problem,even i try to use juopunutbear for s-off 1.27.0000 but secondary backup failed error come,anybody have any more idea
[HTC Sensation] nitinchuri:
This is the latest reply i got on saturday when i did a follow up on my month-long pending Ticket.

Thank you for contacting our Customer Support Center.

Please note that we will release an update to fix this issue soon.

Thank you for your patience.

No idea how soon their "Soon" will be. :mad:
[HTC Sensation] cssoz:
Perhaps soon :)

In Canada we don't get ics until June the latest, because the carriers are testing them.

Perhaps my sexy sensation won't have to go through the same pain most official ics users are going through:banghead:

Sent from HTC Sensation 4G (Z710a) XDA Premium
[HTC Sensation] musa91:
don't waste ur time go here

do s-off

and super cid 11111111

flash this stock arabic ics rom it works great with no bugs @ all

after doing all above download this rom from here http://www.4shared.com/zip/k8sTH1Sd/PG58IMG.html

put it in the root of ur sd card and restart to fastboot and accept update

after 5 mins will finish flashing and boot up with stock arabic rom with wifi on no root needed after update :D
[HTC Sensation] nitinchuri:
This is what i got in my mail today...

Thank you for contacting our Customer Support Center

With regards to your enquiry,

We have already started on issuing an update for your phone. The update will be issued as soon as possible, once the update is released, you will be receiving a notification on your device stating that an update is available.

However, you can go through the below troubleshooting steps:

• Soft reset both phones and Wi-Fi router

• Tap and hold network name and choose to forget network , then try to connect again

• Try to remove security from the router

• Tap and hold network name > modify network > show advanced options > make sure Proxy settings is set to NON

• Tap and hold network name > modify network > show advanced options > IP settings > choose static > enter an IP and Gateway

• Try to insert the MAC address of the phone in the router settings

• Try another Wi-Fi hotspot (preferably non secured)

• Try different SIM card from Different network operator

• You can also try to download a 3rd party application from the Market that may solve the issue temporary. You can search by keyword like” WI-FI fixer”.

Sometimes the downloaded applications conflicts with the phone's OS making it not to perform in a normal way, so please try to use the phone in the safe mode by following the steps below:

1.Press " power key " for power on device

2. Wait until "HTC logo" appears on screen

3. Press and hold “Volume down key “until entering OS

4. “Safe Mode” text will appear on the lower left of screen.

If you followed these steps and the issue is resolved, it means that you have downloaded 3rd party application downloaded from the internet which conflicts with you device OS. Please remove it from:

Menu>settings>applications>manage applications>downloaded >click on the applications and un-install them.

If you followed these steps and you did not get the update, please back up your phone information as resetting your phone will erase your phone data completely and follow the step below:

Menu>settings>SD&Phone storage>factory data reset.

For more support information, please go to our website at http://www.htc.com/mideast/help/ Or you can go to: http://www.htc.com/mideast/help/ Select your region and then click on the Help tab.

Thank you once again for your continued patronage.

Sincerely,

Yassmine

HTC
[HTC Sensation] ajdisse:
Two things.

1. I can't believe they are still recommending standard network troubleshooting practices on this issue. Clearly they've had enough people mention the problem that they should not tell people to factory reset their phones.

2. While I won't mention fruit phones here, how do you think the media would deal with an issue where Apple phones lost WiFi access in certain coutnries after a software update - and how quickly would Apple fix it? Anyone know a media contact in one of the imapcted countries? I suspect a nicely placed query with HTC from the media might draw soem attention to the issue inside HTC. Message me for how I'd like to play this idea out.

Both are indictments on HTC.

NB - People responding to this thread - we know we can root our phones. We choose not to for numerous reasons. Please do not post yet another "root your phone" and install WiFi fix response.

Edit - I've just sent a followup to HTC, enquiring as to status of my bug report, and asking when they would fix it, as well as confirmation for RMA and legal contacts if they are unable to provide hard dates, as the phone was sold with WiFi and that clearly isn't working. Maybe it's time we all asked them for this?
[HTC Sensation] musa91:
you should do that here see the thread and u should be in GB first... revolutionary way :)
[HTC Sensation] nitinchuri:
I agree. responders, pls do not give "root your Phone" solutions. as xda members we are well aware that rooting the device can fix the issue. What we need is proper fix from HTC.
[HTC Sensation] Arfie12:
You've once again missed the point about the HBOOT 1.27.0000, the old methods DO NOT WORK! We can't roll back to GB and can't S-off without using wires.

Please stop recommending a solution that doesn't work.

I've had my customer service call from HTC about my dissatisfaction and I've been told "soon". I asked how long soon would be and after he'd talked for a minute I stopped him and said "So you have no idea then?"

I also pointed out that a customer service call a moth after reporting a problem, to tell me that they still can't tell me when my phone will be fixed has not increased my satisfaction.

My favourite though was the advice to let the phone connect to the internet to check for updates. Wish I'd thought of that.

I love the phone when it's working, but this kind of crap service has probably made me a future Samsung customer.
[HTC Sensation] ajdisse:
I also followed up with HTC today, and got the same response as others, although they're now recommending the WiFi fix app as it may now work. (giggle!)

I've now chanegd strategy with HTC.

I've got a tech blogger following up with HTC Public Relations to confirm the problem and fix status, as they wish to report this.

I've also requesting details of their legal team, as I now wish to contact them regarding clearly misleading customers that the phone has fucntional wifi.

I've also requested an international RMA from them, as I'm in a different country to the one in which I purchased the phone.

I'd encourage others to contemplate the same strategy and phrase similiar questions to HTC - Be polite, firm and direct requesting their plans to fix this issue. If (when) they cannot provide you with a firm date, request actions based on their inability to provide you with a phone which matches the specifications they sold you.

If you're away from the country your phone came from - make it clear to them that "return to the shop" is not an appropriate answer and challenege them to give you a solution which works for you.
[HTC Sensation] Arfie12:
I also wouldn't mention fruit based phones and nothing that's happened yet has pushed me towards them, more likely Samsung!

While I like the press idea, I'm also not sure I can be bothered with all the "should have bought an xxxxx" comments ;-)

Qatar is not a massive market for HTC, so I doubt the press would be bothered and I doubt HTC would be either.

But if you want to discuss, drop me a line.
[HTC Sensation] albino71:
Got a WiFi reboot issue also!

It seems to work for a little while when I start wifi. Then after about 5 minutes it stalls and then the white boot screen followes.

Got S-OFF and root and tried different stock roms, from 1.35 to 4.03 and many different custom roms...with or without the earlier mentioned wifi fix....

It didn't change a thing. Oh, and also tested without the sim card.

Strange enough, WiFi hotspots works :confused:

Any suggestions apart from sending it to HTC to be repaired?
[HTC Sensation] ajdisse:
Got a response to my comment to HTC that the phone doesn't meet the sepecification, read into it what you will.

On behalf of HTC cooperation we would like to apology for the inconvenience.

Your inquiry has been instructed to be investigated in this issue immediately

Gratefully your letter was brought to our attention and appreciating your perseverance in settling out this matter.

Once again, we are very sorry for the inconvenience that had caused to you.

If you followed the above steps and the issue is not resolved, please visit our HTC Care

HTC Repair Center Qatar

51 East Service Center, Salwa Road, Doha, Qatar

(Opposite Mitsubishi motor showroom, beside Dewalt showroom)

97444257844

Email: service.center@Darwishholding.Com
[HTC Sensation] Arfie12:
Now this is interesting because I spoke to HTC Uk and HTC Asia and was told there are no service centres in Qatar.

I'll see how you get on, but I might put pressure on HTC again, at least they could root the phone and load Wifix for me under warranty :D.
[HTC Sensation] O_mardini:
what you mean arabic rom ?? is it officially

does it have original arabic keyboard for ics??
[HTC Sensation] Arfie12:
Another customer dissatisfaction survey was in my inbox this morning. I've told them their product is great but service is shocking. Staff are polite and friendly, but ultimately useless. I also asked why I'd been told there was no service centre in Qatar when others have been given details. I pointed out that the phone is not fit for purpose and 6 weeks is long enough to fix it and that I am considering going to the press here as they continue to roll out a faulty product despite knowing about it for weeks!

I await a follow up phone call from another customer service agent speaking lots of words with no meaning behind them.
[HTC Sensation] Arfie12:
Does anyone see a hole in the following theory IF HTC don't fix soon?

1 - Unlock with HTCdev

2 - Flash a custom ROM (I'm thinking ARHD)

3 - IF the ROM has the same Wifi Issue, I should be able to install WiFix as ARHD is already rooted

4 - HTC can kiss my ....
[HTC Sensation] musa91:
yes it is official and have arabic keybord but u should be super cid 11111111 ...:cool:

it has every thing working wifi bt no lags sweet ;)

---------- Post added at 03:46 PM ---------- Previous post was at 03:30 PM ----------

u should do it know or try to do the unlock HTC DEV then super cid then flash back to official ics rom it works fine with me i do it like firmware flashing put pg58img in the root of ur sd card and flash it throw bootloader it will ask u to update vol+ accept it will take 5 mins u will be in official ics working great WiFi bt no lags with original arabic language and keyboard :D

note ARHD is cool too if u wanna give it a try ;);)
[HTC Sensation] Arfie12:
I don't want to do it now, in actual fact I don't want to do it at all, I want and

EXPECT

HTC to fix it. It's a last resort but before I do it, I want assurances that I'm understanding things correctly from people who know what they are doing, before I wreck a £450 phone.

Why on earth would I want Arabic language and keyboard? I'm English, if it comes in Arabic, the Wifi will be the least of my problems ;)
[HTC Sensation] manumon77:
Quick question

hey guys..i have an htc sensation unlocked (originally virgin network) from canada. The phone is not rooted. I am in Qatar now.

i am trying to get ICS and every time i go on to settings - about phone- software updates- check now, the end result is always no update.

do I have to be in Canada to get the ICS update or can I get it while in Qatar itself.
[HTC Sensation] T-Macgnolia:
Mmm you probably have to be in Canada connected to the Virgin network to get it.
[HTC Sensation] ajdisse:
No.

Your phone has a setting called CID (Carrier ID?). Essentially it's a way that HTC can release phones with different software for different carriers. For instance, three inthe UK will have a different CID to Virgin in Canada to base HTC for South East Asia.

Your CID is tied to Virgin in Canada, even though you've unlocked the phone and don't have a Virgin SIM.

You'll get ICS when Virgin in Canada test it, add their bloatware, and give it back to HTC for final QA & release.

Oh - and if you're using it in Qatar with a Qtel or Voda SIM - you don't want it till this WiFi bug is fixed.
[HTC Sensation] nitinchuri:
This is the response from HTC Support when I checked with them about Service Center and Returns.

Thank you for contacting our Customer Support Center.

Please note that you can send the device to the repair centre and they will support you regarding this issue.

Or if you would prefer you can wait for the update release.
[HTC Sensation] nitinchuri:
After receiving the above reply, I asked them the tentative release date and this is what they replied.:mad:

Thank you for contacting our Customer Support Center.

Unfortunately there’s no specific date yet, but it should be within the few coming weeks.
[HTC Sensation] Arfie12:
Another survey today, not heard anything from them since the last one.

Found out last night that I'd lost some business because a customer couldn't get hold of me on several occasions via Skype. So they went elsewhere and I lost more money than a new iphone would have cost.

The weekend is coming up and it looks like I'm going to have to spend it fixing the damn thing myself as I can't afford to keep losing business like this.
[HTC Sensation] nitinchuri:
If you are losing money becoz of wifi issue then better you downgrade your sensation to 2.3 gingerbread.
[HTC Sensation] Arfie12:
That was the first thing I asked HTC but I can't it's a stock phone with hboot 1.27.0000 and s-on.

The only way I can see to downgrade is the Juopunutbear method (which I don't fancy) and if I'm doing that I can choose any ics rom and install wifix anyway.

Hopefully the HTCDev unlock and install ARHD will fix it and if not then I'll also be rooted so can install wifix.

Off to start reading up now!
[HTC Sensation] ajdisse:
Good luck!

Let us know how you go. As the problem progresses, and HTC do less I wouldn't mind a simple cookbook.....