[Defy General] jayeshrc:
Just wanted to share this, thought its interesting.

on the 23rd of august 2011 i sent my defy in to the service center (jayanagar, bangalore) because of that earpiece problem and got it back the next day.. on recieving the phone i noticed that all 6 of the side screws had been improperly handled and the casing around each screw was now cracked, so i brought it to the notice of the guy there. they kept claiming that it wasnt a problem and that it would still be a perfect seal and what not so eventually i signed the form and left.

since then ive had a few minor drops and splashes but nothing much until 1.5 months ago when the phone came in contact with about 3cm of water fpr a minute and when i took it out, there was water under the screen!! i freaked and put the phone out in the sun for about two days and the water dried out but i was angry as this was because if the service center's mistake. i went back to them immediately and they began to deny everything. they said it wasnt possible and so on and finally asked me to file a "case" with the moto call center, so i did. the center said the issue would be resolved in 24 hours, but they took way longer. after 3 weeks i got a call from the call center saying my phone was ready and i could go collect it. but the fact was i was using the phone right then (lol) and on explaining this they got confused and said they'd call back (they didnt). i waited a few days and called them, they said i could go to the service center and they would fix the phone. at the service center they asked me to call the helpline to verify this approval.. they guy took my phone, went into the "restricted area" and came out 2 mins later saying that they wouldnt be repairing it.. i was shocked and took the phone, asking the helpline guy why the change in decision - to which he said that i hadnt mentioned that it had been some 6 months since id given it for service so they couldnt do anything. i started aruging again and they gave me the regional head's phone number and asked me to repeat everything to him. i tried calling the guy for an hour, and throughout his phone was either busy or when it rang he never picked up. at this point, the service center manager (i think - he was the head or something) came out and heard me out again (i was with my dad btw). the guy then began spouting things like motorola actually makes false claims and that the phone isnt actually water resistant at all, etc and that motorola just made the advertisement to lure in customers. i tried telling him that it was specifically mentioned that it is certified to last for 30 mins under 1m of water, but he said it was rubbish and that he had 4 other similar problems and those phones were in the center for months because moto didnt respond and didnt care. i left in disgust and tried the regional head's number once again - and got through!

i spoke to him and explained everything (once again) and he told me that within a week it would be rectified, and that i should go give itto the sevice center. i went back, they didnt believe me so they spoke to the reg. head and finally took the phone (it was running acustom rom at the time btw - it showed up as a defy plus that too :D). i kept following up with them everyday but they kept saying the part wasnt available so it would take time. 3 weeks passed liek this, after which i went and took back the phone and asked them to call me when the part comes in. i used it for another 2 weeks or so, and gave it to them today (running CM9 this time :P) and they replaced the entire casing and now i have a brand new defy! (my warranty expires in 4 days haha)