yashsingh1/xdaforums huggingface dataset:
[Motorola Droid X2] kenjesse:
Great write up and great news litetaker. I've never put much stock in there arguing against unlocking the bootloader because we'll install "destabilizing" software... because it should be understood that unlocking, as an option, voids the warranty. Therefore no customer support problem for them.
[Motorola Droid X2] ztotherad:
keep us posted!
[Motorola Droid X2] Peperm1nt:
Wow I love you guys :) Keep up the work, can't believe you spoke with Corporate!! lol

In a customer service call to XM Radio a few years back, I kept getting "disconnected" from a cancellation call(I was trying to cancel service and kept getting hung up on). Anyway after a week or two of persuing, I finally got it worked out; or so I thought. I got billed for 3 months of me not using the service and called again and spoke to a 4th tier party. I can't remember the Mans name, but I finally got my money back and the service cancelled. The initial parties wanted to keep 4 or 5 dollars from the 36 d/t the time that had passed since the billing. But eventually I got my money back and the service cancelled.

Anyway, keep up the work guys and I'm sorry that I can't help with this. Thanks for the Shout Out to corporate haha, maybe I'll get contacted about the fix.
[Motorola Droid X2] tshelby73:
I had the same problem with xm when I canceled except they tried to Bill my card that expired and didn't notify me and turned me into collections. Needless to say I will never get xm again. Did get charges reversed though.
[Motorola Droid X2] litetaker:
Well, actually my case was forwarded to the corporate rep, he acknowledged that he received it and then said he would call me back today. So not a lot of talking has happened with the corporate, but believe me Imma gonna give them a piece of my mind when they do call me today!!! :D :p
[Motorola Droid X2] Peperm1nt:
Good luck man Keep us posted <(", )> I'm sure you will haha.
[Motorola Droid X2] antp121:
Call from Verizon!

So today, i received a call from Verizon in response to an email i sent. she said motorola has yet to release a date for the 4.0 upgrade and that they are working hard with google. Next she covered the unlocked bootloader issue. she said they tested the phone with an unlocked bootloader and found many issues with the device. she said that there were problems with data being removed, apps were being removed and the phone was having random reboots. i said that this was BS to myself but whatever. she said that i should call motorola and ask more questions heres the number she gave me if anyone wants to call. its probably customer service but whatever 1-800-653-5350 Good Luck to anyone who calls that. Moto is a *****....
[Motorola Droid X2] theredvendetta:
Litetaker, you, sir, are a god among men. Thank you for going out of your way to continually press Motorola when you didn't have to. The continued support and information you provide no doubt has and will continue to prove beneficial to the community.

---------- Post added at 05:16 PM ---------- Previous post was at 05:14 PM ----------

Good ol' Motorola for ya :/

And by the way, yeah, that is one of Motorola's support numbers. ಥ_ಥ
[Motorola Droid X2] Elite49:
The BBB email? When did you send it?

I'd love for em to try and tell me that, the stupidity level for those people are ridiculous. So pretty much according to her is "No bootloader" so again another lie with the whole "we'll unlock em sometime..." a whole year later nothing.
[Motorola Droid X2] antp121:
i BBB'd vzw and i emailed their customer support saying give me unlocked bootloader or give me a Galaxy nexus in much more civilized manor and beating around the fact i want a free nexus lol
[Motorola Droid X2] Stuckinabox:
So glad to hear that they're taking us seriously. :rolleyes:
[Motorola Droid X2] Elite49:
Ill just BBB them, maybe ill do their support but like I said earlier, to me they have awful support. We both want that Nexus :D
[Motorola Droid X2] litetaker:
Hahaha!! LOL! I super-liked your post!

"Beating around the fact that I want a free nexus..." That was just insanely hilarious! :D :) :p
[Motorola Droid X2] RyanThaDude:
How can an unlocked bootloader cause problems with data, apps, etc? Lame excuse. I'm not buying it.
[Motorola Droid X2] antp121:
my thoughts exactly but the lady seemed like she was just making up excuses but idk. i loved the fact how she blames motorola for not releasing an unlocked bootloader and motorola blames verizon and their rules lol
[Motorola Droid X2] litetaker:
Secretly, they are laughing their asses out as to how they are making us bark at them for a Bootloader unlock. It is like they are dangling a carrot in front of a rabbit!
[Motorola Droid X2] Elite49:
Their full of yah know what. The only person that knows what they'd be talking about is the Engineers that work on the phone. Like someone yesterday posted (the guy who got the Nexus, free) said he talked to an engineer. If they call I'll request to talk to one since they work on the phones.

Its funny how many of us have complained and they keep giving us different answers and lies.
[Motorola Droid X2] Watercycle:
For the $200 I would have hoped for a phone that didn't crash like an unstable test rom. Also 30 minutes into anything decent just overheats this poor damn thing. Motorola is a mule and they don't back up there software, which means their quality hardware is worthless. Android > Windows Mobile I had like 3 years ago, but one thing I didn't have to worry about was battery life lasting less than 3 days of average use and random ass crashing.

I question whether the other Motorola phones are plagued by any similar issues considering they repeatedly use the same base and then change one thing and call it a new phone :p

Sigh... a free contract and no extra funds to escape this damn thing.
[Motorola Droid X2] litetaker:
Giving up the noble fight? :(

I must admit, I kinda went on an overdrive this past two days with regard to the Motorola and Bootloader issue. The complaint was filed a few weeks ago and until recently, there hasn't been much progress here. But in the last few days I complained to Verizon, from whom I am still to here by the way, and I complained to Craparola several times, emailed them, did a live chat AND called the customer care I guess 3-4 times.

I just got off the phone about half an hour back, after having talked to a Moto Customer care rep and I must say I am exhausted, physically and mentally. I mean my mouth is hurting after repeating the same thing over and over and over again.

And now, I feel I exhausted all the things, I as a customer can do! In my last call I tried to get in touch with an engineer. It struck me that all the guys I was speaking to had not the faintest idea what a Bootloader meant. The only person who, I believe, understood what I said was the Motorola Corporate rep. But that person was a dead end and I really didn't extract anything.

So, I tried to contact an engineer, but in vain. I was patched to a customer rep who kept confusing Unlocking BL with rooting and or unlocking the phone to use with a different carrier!!! :rolleyes: What sort of people do you train, Motorola!? And to top it off, that person suggested me to wait for an update, and may be eventually ICS. The nerve of her to suggest me to install an OTA update! Never again shall I go stock after I root, Missy!

So my attempts to talk to an engineer went in vain. I really felt I would have gotten a better response from an engineer and may be an honest explanation as to why there is no BL unlock or why DX2 is (probably) not getting ICS. I was half dreaming that if I get to talk to an engineer, he may feel sympathetic and "leak" and unlock tool!!! :eek::eek::eek::eek::eek: (Frankly that is why I wanted to talk to an engineer. You can call me naive, I don't care!)

But that was in vain! I may try to call Verizon and ask them this stuff, but I don't wanna go by customer support. I wanna know if anyone has a contact that takes me to a corporate office or may be an engineer. I wanna try and see if they buckle or at least coax them into giving me a refund OR a gnex!!! :D :p :)

Unless people have suggestions on how to talk to an engineer, either at Verizon OR Motorola OR coax Verizon into giving a refund or a gnex, I am all out of ideas!

I'll just follow up my BBB complaint with Moto and my email and phone calls at Verizon! That is all I can think of from here on!

There is nothing we can do if they wish to not here! :( :mad:

Peace out! \m/
[Motorola Droid X2] antp121:
my phone heats like a mother! everyday im saying to people with iphones "feel the back of my phone" it literally feels like the surface of the sun lol

PS. my upgrade is in 45 days :D lets just say i wont be going with moto....

im a sammy fanboy at heart so Galaxy Nexus here i come! SBF my ass ODIN takes like a quarter of the time. i had a fascinate and got this as a replacement because i thought it would be better... HA
[Motorola Droid X2] ztotherad:
i think ima try and call tomorrow and see where i get with motorola
[Motorola Droid X2] antp121:
if you want an unlocked bootloader or ics, call motorola. if you want a free nexus (ME!!!) or other phone call vzw. its pretty much the rule of thumb :D
[Motorola Droid X2] ztotherad:
hmm maybe i should call both tomorrow..

number to call to talk to vzw engineer?
[Motorola Droid X2] litetaker:
Please do go ahead and put pressure on Motorola. After some point, if I keep calling, they may just ignore me or simply connect me to someone who has no power. The more different people call the more they may "actually" realize that something is amiss, and we may just make it through their thick head!

@antp121, YES! Count me in for that free gnex! I am so happy for the guys who got that offer and sad for myself for not being able to score free gnexes or free Razr's or what have you! Damn, such awesome stuff NEVER happens to me! :/

[rant]

I never, ever get such good luck. So far had to pay hard earned cash for most things. The last thing I remember winning was a Toy Story 2 comic book in school! That has its own awesome back story! I took the raffle form of a friend of mine who didn't wanna participate, I crossed out all that he filled and put in my info. And I won, and the teacher pointed out that the number on that form was none other than 13!!! XD :D :p [\rant]

What were we talking about!? Oh yeah, Bootloaders and Android phones and geek stuff! :p
[Motorola Droid X2] ztotherad:
im definitely going to try and score a free gnex, and if i succeed, oh god, ill die
[Motorola Droid X2] litetaker:
Can I have your gnex once you die! You know, from the shock of scoring it! :p
[Motorola Droid X2] ztotherad:
definitely for $400 =p
[Motorola Droid X2] litetaker:
You are sooo selfish! You would be getting it for free and wanna charge me (albeit post-humously! :p :D) $400? What? I dunno if this classifies as selfish as you would be dead by then, hypothetically! Anyway, where is the camaraderie man!? :eek: ;)
[Motorola Droid X2] Elite49:
Yea I've won

only one

thing in my entire life and it was also in school... unfortunately it wasn't a Toy Story comic book but a VHS version of Black Beauty.

My

exact

face:

Yea as of now I'm shooting for a free phone, since it looks like its over for us with the bootloader. The music skipping, lag on simple things to the phone getting ridiculously hot from just messaging is crazy.

Pandages sent a complaint to Verizon on BBB and I followed his lead using a bit of what he pointed out since its totally true. That was yesterday so I have quite a bit of time left before I go after the customer support themselves. I'd love to know how he got an Engineer to call back though and in such short time. Here's to everyone else trying to make a mass exodus from this great yet glitchy phone!
[Motorola Droid X2] theredvendetta:
The last thing I remember winning was in second grade. Wanna know what I won? A pencil. With letters on it. The letters spelled "Number One". Get at me.:cool:
[Motorola Droid X2] gaad0701:
The last thing I remember winning was my senior year of college, I won a t-shirt at some bogus Halloween party... It had a spooky ghost on it.
[Motorola Droid X2] PeartFan40:
I'm sorry this is happening to you. With all due respect, isn't it time to move on? Just get yourself a different phone and call it a day. I understand it's about principal, but is all this hassle over a cell phone worth it? Seems like you're making things harder on yourself by carrying on. It's just a cell phone man. I've had my share of crappy phones, and I just sold them and got something different; problem solved. Good luck to you

Hope it all works out somehow.
[Motorola Droid X2] Elite49:
Of course we could, if we wanted VZW and Motorola to win this war. Having to drop another $500 on a working phone isn't my idea of "moving on".

Though I would if I could but even If I was a millionaire I wouldn't just get up and say " Cya loyal DX2 friends who have been fighting for months over this! I'm off to go hang with my Nexus buddies. Smell yah later".
[Motorola Droid X2] ztotherad:
+100000
[Motorola Droid X2] theredvendetta:
Why haven't we given up? Because we understand that if someone doesn't stand up and oppose it, Motorola and Verizon will continue to watch as their customers make purchases because they believe their half-truths and lies.

Because we understand that though this is merely a phone, it is about the principal of it all, like you said. Promises were made; promises that would truly unlock this phone's hidden potential and allow us to get exactly what we paid for: a dual core phone.

We have resorted to doing it all ourselves, and we have resorted to waiting for months while dedicated, loyal developers try their hardest to fix mistakes, and bypass restrictions knowingly instituted for the sole purpose of making this impossible to be tweaked by paying customers.

I don't understand what you aren't getting.
[Motorola Droid X2] iBolski:
A couple of years ago, Pepsi was having the Rock Band/Wii contest. I was scrounging for Pepsi caps in the recyclable bins at work and scored tons of Wii points that I used for downloadable music since you could just turn in the codes for Wii points. I also submitted about 500 Pepsi points towards the Beatles Rockband Contest.

Guess what - I won it! That gave me the Beatles Rockband set for the Wii (Drum set made to look like Ringo Starr's kit, Paul's Hoffner bass, a mic and mic stand and of course, the Beatles Rockband game).

I and my daughters played the snot out of it. My oldest daughter could play the drums on Helter Skelter on the most difficult mode and she could get 99% on it. I was lucky to make it past 65% of it without failing!

of course, I used the remaining Pepsi points as Wii points so I could download all the downloadable content for the Beatles Rockband as well.

Haven't won anything since! :mad:
[Motorola Droid X2] litetaker:
Lol, I feel your pain!!! :) :D

And may be the guy with the galaxy note is right. I am seriously bored of repeating myself to death and my words falling on deaf ears. But I am just a poor student and can't move on... I would need to pay a ridiculous amount to get a new phone while this one is still on contract... but never again will I buy a Motorola phone or a locked one. I will research next time and get a proper phone.

Though I dunno how that person stumbled on this thread. Did he own a DX2 before and just checks this forum or was he browsing through all the forums? Hmmm....
[Motorola Droid X2] Macguyver:
Well boys, I've been following along and my efforts finally resulted in a solution that works for now. I've called Verizon every other day when I've had time for the past two weeks. Have been offered early upgrades, but alas since my wife and I are both stuck with X2's and on a tight budget I cannot afford to spend $400-$600 to get the top of the line phones. And my attempt to get the Rezound this week for $50 has failed because that's an online only price I'm told.

However yesterday I got elevated to tier 2 again, got a nice chatty phone enthusiast guy like us, explained my issues that I have occurring again with the 4th replacement DX2, audio skipping, video recording freezing, innaccurate battery reading, general lag, freezing and of course the multiple random reboots, as well as sudden wifi connectivity issues after weeks of no issues and lets not forget that sometimes I could fry an egg on the damn thing. In addition my wife's X2 has a bad proximity sensor so the screen either won't turn off on a call or won't come back on after to hang up or during to hit a menu option or anything like that.

Anyway, I was offered the Dinc2 as a replacement for both, for free, as a warranty replacement. So I took it and ran just to get out of this X2, my upgrade is in 6 months, so hopefully this will be a solid replacement. Its funny though, the last several reps I've dealt with over the past few months said they can't replace it with anything but the same defective POS, yet this guy had no problem offering me a pair of Dinc2's. So, I wish you all goodluck, my advice, keep calling VZW, keep complaining and eventually you will get a replacement. I wouldn't even worry about the BL at this point, just highlight the standard defects of the X2 and take any decent out they offer and don't look back. I'm done with Motorola for the forseeable future, until there is a major change, they won't see any more of my money.

For what its worth, VZW has replaced 6 fascinates and 6 DX2's for us, while I think its they're fault for releasing faulty half baked products, I do applaud and appreciate their willingness to continue to try to rectify the situation. I am hopeful, to not have to talk to tech support for awhile now. Goodluck to all, I'll still check in for awhile as I'm curious to see if this goes anywhere with Moto.
[Motorola Droid X2] litetaker:
SO CLOSE!!! >| :mad:

I was sooooo daaammn close to getting a different phone as a replacement for my device! Damn it :mad:! Here is what happened.

Just got a call from VZW in response to my complaint. Blah Blah Blah about ICS, blah blah blah about how Bootloaders is NOT their fault and must be talked to Motorola. I asked if I can get a different phone as replacement as I am having so many issues with this. He said no and why not! :rolleyes: Seeing how this is getting no where, I asked if I can talk to a Tech support rep regarding issues I have with my phone. He said okay!

I was getting ready to get my story straight to score a different phone (at this point, anything would do, I was not aiming for a gnex). I explained the faults in the phone and finally concluded that all the replacements I got had the exact same faults and I learned online that others with this phone are having the same issues. I therefore said that sending me the same phone will most likely not rectify the issue. So, I asked if I can get a different phone and crossed my fingers REAL hard!!! :D ... And she said YES! XD :D Finally! I thought!

But then it happened. She said she needed to get some details about my account and my case and that she needs to consult before she can approve it. She came back and said I cannot get a different phone now, BECAUSE I didn't hit the threshold yet!!! :eek::eek::eek: Whoa! I guess this is the first time we are learning about the policies they have towards getting a new phone! I was told I needed to get ONE more replacement of the same POS phone, before I am eligible to getting a different model! DAMN IT! SO CLOSE!

Still, at least now I know that if I order one more replacement, next time I have a chance to actually score a new phone!!! So I begrudgingly agreed to get a replacement DX2!

Well, sadly, I realized that if the customer rep whom I contact next, after getting the 2nd DX2 replacement, is a jerk then I may not be able to get him to give me a new phone. I am sure there are people here with a 3rd, 4th and even 6th replacement who are still being told that they can only get a DX2! So, I may still be outta luck! :(

Man, I REAAALLY, re-he-heeeallly wish I get to speak to the same representative again! Otherwise it would be in vain. BUT, but I remember this rep saying that she will make a note in my account that I can and will be eligible to get a different model as a replacement next time around! :D Hope this works! If not, I at least hope that the next DX2 is NOT a turd and has most of the issues ironed out.

<Praying to the almighty: Oh, God.... Okay, I don't ask for much, just a little help with a stain every now and then. I'd like to be able to communicate with animals.... But right now, oh boy, we need a miracle. Hibbleton -- whatever that means -- on three. One, two, three.>

P.S: That is a quote from the Janitor in Scrubs! (Episode: My Ocardial Infarction :D)
[Motorola Droid X2] PeartFan40:
I completely get it. I handle things differently, I guess. If a manufacturer makes promises and renegs on said promises, they lose me as a customer. I was an avid HTC fan for the longest time. I loved the design and build quality, and had used HTC phines for several years, until I got the Insoire. That phine was plagued with issues, resulting in 4 swap outs. Same problems existed and HTC wasn't willing to work with me, so I sold the Inspire and started using Samsung. I haven't looked back since. Samsung makes a great device, and they don't lock their boot loaders. :D

Anyhoo, I wish you all the best of luck; I hope it works out for you all.
[Motorola Droid X2] gaad0701:
While we thank you for your support in our attempts to smite Motorola and VZW I would like to point out a flaw in your logic of just giving up. How will a company know what they have done and be able to rectify your issues if you are the only one that is contacting them about a defective device and when they fail to appease you, you just give up and get a new phone?

What we are doing is letting both companies know that out community as a whole is disappointed in them and we want a change. If we still fail to get these changes, then we will probably all switch like you did. But it will not be 1 consumer, it will be a mass exodus of DX2 customers. :eek:

Again, thank you for the support and the different view of doing things! :)
[Motorola Droid X2] gaad0701:
I feel like there is a good chance I am in the same boat as you. I have caused a stir on Twitter and they just called me.

They told me the reason that my phone is running so slow is probably the third party apps. She then told me that it would probably be best to start my phone in safe mode and possibly do a factory reset on it.

I told her I am pretty well versed with the Android platform and I know this will not work.

She proceeded to look up my account and we found that my upgrade is in November and my phone is under warranty until July so we can try a replacement.

I am going to be working back and forth with them on direct messaging on Twitter and see if I can pull a different device than the X2... Worth a shot...:D
[Motorola Droid X2] Elite49:
Got my BBB complaint to them, around 3 pages of complaints. I'll hit em up on twitter soon. My upgrade isn't until next year around this time I think and I have insurance on this phone. We have to hammer home (trust me I did) that its the phone and the software. THeirs nothing we can do unless we have a bootloader unlock!
[Motorola Droid X2] gaad0701:
The result of my Twitter battle is a replacement X2, I talked to the rep about how terrible the phone is and that it is not all Verizon's fault, but they do have some responsibility to help us as we pay them monthly.

She told me that since this is my first replacement X2 I cannot have another device, but if the next one is just as bad I can get in touch with them again and they will see what they can do.

I plan on reaming them both out in a respectable way in a BBB complaint once I get the replacement device so that I can let them know that it is all the X2's that have issues, not just the one we are all complaining about to them. This is not a single event, it is an epidemic of suck. :mad: