[Motorola Droid X2] litetaker:
Step aside motorola! I'm coming through!!! XD :D

Hey gang!

It is a new day and a new phone call! :p :D

Currently being connected to the Motorola's Corporate office! :D

Standby: Call in progress... Call Ended!

Details will be patched through as call proceeds...

Call done. Will post details later. Suffice to say nothing good happened. Sounds like I got a canned response. I said I won't stay down until I get a satisfactory answer. She said my points have been noted down and will be given to the concerned people but as of now no possibility of unlocking the device. Also, no word (either yes or no) on Droid X2 getting ICS. So, may be iBolski's info is wrong, or may be (what is more likely) is that this rep was not knowledgeable. Should have probably waited till a rep called me, instead of calling them since then may be a guy knowledgeable in this regard would have answered. But anyways, if they didn't call in the next 5 minutes, I wouldn't have been in a position to answer their call for the whole day! So, this is as good as it gets, I guess.

I'll see if I can pursue this tomorrow.

Details

I said that I and other DX2 users are unsatisfied with this phone, that it feels like it was released before being tested. And that the support has been abysmal.

So I said why unlocked bootloader is helpful. I took the example of the battery bug again and explained how a independent developer fixed it in a week or so. I said similarly we can fix the myriad of bugs if the BL is unlocked. I also said other devices also have similar issues, but HTC and Samsung unlock their phones and so users can live with it. I said that the Rep I talked to said that I wanted a unlocked BL so as to install ICS which is currently buggy. But my above explanation says that I want to do it to overcome the limitations of this phone.

I was told as of now she can't do anything about the BL but she can help me via tech support blah blah. I told that I did that a 1000 times and it didn't help. I replied that the response I was getting was not satisfactory and that I won't stop until I get one. I said that competing brands and in fact even Motorola sells an unlocked phone (Razr developer edition) without a Warranty. So, when a lot of users want it why won't Motorola do it? I said that the current sentiment in the user community is that people want unlocked bootloaders and I said if Motorola is to say that they are releasing an unlocked BL, more than 60-70% of the users will go for it even if they void the warranty.

I further added that I called Verizon Wireless about the same complaint. The response I got was that they are not responsible about the software updates and the locked BL and that I need to call Motorola about this and so I contacted you. Further, I said that Motorola said that they will unlock the Bootloaders on their Android phones early 2011 or late 2010 but so far they have not done so. I claimed that this is false marketing and that it is nothing but a cheap trick to get more sales. She immediately defended that she needs to look into this statement but that they said they "may" unlock the Bootloaders but so far no date has been set for it. I rebutted it by saying that any company can claim damn near anything by saying "they may" or "they might". If you guys didn't have it ready or have a plan, you shouldn't have claimed as such. Claiming that amounts to false promises and cheating the customers.

I said that if this is how they treat their customers then they will lose them all. I said that the present sentiment in the Motorola user community is that Motorola has lied and cheated us and most of us are not willing to continue business with Motorola and we would defect to a different brand.

All in all she said she can't help with the BL issue but can try troubleshoot the device. I said no thank you and I said I will continue my effort until I get a satisfactory response. I said that I don't need you to unlock this phone now, but I want you to forward this to the concerned people so that Motorola understands that there is a great demand for this and eventually unlocks this or at least the future phones. I don't want my voice to fall on deaf ears and be ignored and forgotten after this phone call. She said she noted down my points, complaints and concerns and will forward it to the appropriate people.

I followed up on iBolski's info about availability of ICS. So I told what iBolski learned and if indeed we are getting axed. She looked it up and said it said that stuff is in testing and evaluation and that it doesn't say yes or no. :rolleyes: You don't say!!!

Anyway, not much came off of this phone call. But I hope I made some noise. I am in no way satisfied or happy by the response and I will call back tomorrow at the latest and follow up and hopefully get a more useful and probably positive response.

Cheers!