yashsingh1/xdaforums huggingface dataset:
[Sony Xperia P, U, Sola, Go] tel033:
what color did you order?

did the store perhaps mention to you in the last days how many units(blacks and whites)there were going to be available in amazon by monday??
[Sony Xperia P, U, Sola, Go] fsrkewd:
I got the white one
[Sony Xperia P, U, Sola, Go] Nimche:
No! No info on that.

I am not even sure how many they sent to amazon.com. There are thing I can't ask. I mean the guy is doing business and this far he has given me lots of info,.

Good Company.
[Sony Xperia P, U, Sola, Go] dariomario:
OMFG!!!! who the fuk is working on those call-centers???? I was answered aswell by a woman who didn't had a clue about what component is missing or why or when it will be replaced... I guess they dont know **** and they just make up things to buy some time, in my case she told me that the "awaiting component" status is updated once every 2-3 days so she thinks that my phone can be delivered to me earlier but the status could still be awaiting component... I am losing my temper here, isn't there something or someplace here in UK when you can make complaints about issues like this and get some compensation or at least another phone... in the end it is not my fault they are leaving me without a phone for such a long time and I shouldnt pay for something that I cannot use

:eek:
[Sony Xperia P, U, Sola, Go] slyevo:
Repair Centre

Sounds like all the repairs are awaiting components, I posted my phone beginning of last week & the status check site says "Waiting Components"

How long does it take for a repair???:mad:
[Sony Xperia P, U, Sola, Go] seanicca:
Consumer rights state you have to give them reasonable time to try and repair before replacing......BUT nowhere does it say what reasonable time is. Im glad P4U changed mine after getting nowhere with Sony but my 2nd is showing slight signs now so maybe I have to decide to swap for same or different
[Sony Xperia P, U, Sola, Go] richteralan:
That's the slim box. Not the thicker one.

So it means Sony does have two different boxes for Xperia S.

Wonder if it is regional related or accessories related.
[Sony Xperia P, U, Sola, Go] Nimche:
I have been having these boxes from beginning and my box has a hole to pull it out. How much this is ticker or thinner?
[Sony Xperia P, U, Sola, Go] LitoNi:
285; arlhosi

okay as i posted earlier i got a replacement. the authorized dealer was happily to replace my entire phone just had to pay the shipping fee which was like $25 CAD. and it was worth it.

new XPS

ABAB CB 5

touch f. 6

12w13

tested a few times already reached to 48 C and no yellow spots or patches.

the phone does seem new from the one i had before

AAAC 12w09

the box is thinner and the charger is smaller.

on top of that i notice the charger port on the phone they added a bit more stuff on it making the female end on the phone more stable.

i would love to post pictures but my camera ran out of battery. maybe ill post some later.

edited

photos attached

I know someone else did a comparison before but i cant seem to find it but ill just upload these images that i took.

the size of the charger

the box got smaller. i do not have the older box so i cant do a comparison but if you do have it you can tell the text "xperia s" is somewhat different

i dont quite remember what it looks like but im sure the port is somewhat different than my first XPS
[Sony Xperia P, U, Sola, Go] macgloom:
True, when I asked her on the phone, she said, that at least after four weeks that reasonable time is over and I can then request the seller to either pay me back or give me a new phone. Discounts are also possible from what I have read.

I didnt know I had the choice to either have the phone repaired or get a new one right away. But after doing some research I found out that this is possible, at least in Germany, but that should be EU-Law....
[Sony Xperia P, U, Sola, Go] dibdin:
Thanks for posting that. If I do not get my phone back from the service centre in the next couple of weeks they will have had it four weeks by then. If I do not receive it back within the month since I originally sent it to them, I will request the seller (phones4u) to refund or like you say see if they can offer me a new handset.

Do you know if this depends from who you purchased the phone from as to whether they would refund/replace phone??

Many thanks
[Sony Xperia P, U, Sola, Go] danebull:
It seems like it helps to go through your retailer and to sony support. Just a couple of days after contacting Sony support my phone is on its way back from repair...
[Sony Xperia P, U, Sola, Go] dibdin:
Maybe, or it could just be that you got lucky.
[Sony Xperia P, U, Sola, Go] macgloom:
The way I understood it, it is as follows:

after those four weeks, it is not reasonable for you to be committed to the contract of purchase. so you can revoke the contract, which requires the seller to give you a refund. Or you can of course insist on completion of the contract.

btw, im not a lawyer, im not 100% sure :) you can always contact some customer protection agencies and ask them.
[Sony Xperia P, U, Sola, Go] dibdin:
I bought mine sim free so not sure if the same would apply. If I have to I will seek advice from Citizen Advice Bureau.

Thanks again.
[Sony Xperia P, U, Sola, Go] mattinglis:
Got my replacement unit delivered to my door today.

12W10 AAAC, the screen isn't as bright as the 12W09 AAAB was.

Theres clearly a different screen in them looking at them side by side.
[Sony Xperia P, U, Sola, Go] ant_sperry:
Shouldn't everybody with the problem be getting a replacement rather than a repair because sony have said they are replacing them.
[Sony Xperia P, U, Sola, Go] dibdin:
Sony gave me a replacement, but only after only 2 days that handset had the yellow tint. Sorry 3 days.
[Sony Xperia P, U, Sola, Go] amal94:
ive got this issue to -.-

sony wont give me a replacment only repair :(

how did you get your replaced ?:D
[Sony Xperia P, U, Sola, Go] dibdin:
They just replaced it. Though this time round the customer services guy was adamant they would not replace it with another one.
[Sony Xperia P, U, Sola, Go] kms108:
It depends on which country your phone is registered with, most will provide a 7-14 days replacement, after that date it's repair only, but sony has the right to repair or replace the phone, either way it doesn't matter if it's a problem due to manufacture defect.

Also remember if you have a US version and ask UK to repair or replace, sony UK has the right to decide to accept or reject, sony does not offer international warranty for phone, they are region specify.
[Sony Xperia P, U, Sola, Go] bikutaa:
so my

AAAC CB5

12W12 (Touch Firmware Version: 7)

replacement phone has finally shown up with yellow splodges, today being the 3rd session of 50+ degrees,

a very prominent blob on the top right, line at the top and long line down the right

conversely at the bottom there is hardly any.. ..

looking at it, it is very obvious, glowing yellow white, but very hard to photo correctly, but here attachment can show

now I know as soon as it cools down, then they become not very visible

(btw my original AAAC CB5 12W10 box has the pull-out hole and is exactly 3cm height; so how thin is this 'thin' revision box??)

now will have to exchange again with O2 and hope for luck that i get an AB--, AC-- or later

but actually wonder how often will the phone be at 40+ degrees anyway.. ignorance could have been bliss(!!)in this case
[Sony Xperia P, U, Sola, Go] Scratchling:
I experience tinting as low as 28*C! :mad:
[Sony Xperia P, U, Sola, Go] tel033:
from which store did you order your old xps and when?
[Sony Xperia P, U, Sola, Go] bikutaa:
at that 28*C degrees is the tinting a gradual uneveness or splodgey (bright yellow/white) like in my photo??

because for me, even as soon as I switch on the screen there is an even

so-slight gradual tint around the bottom, but as someone has mentioned that is just an inherent characteristic of this kind of LCD

the gradual darkened 'tint' (uneveness) I *think* is not a a problem but the splodgey blobs are,

which manufacture code is your phone??
[Sony Xperia P, U, Sola, Go] LitoNi:
got it through a bell authorized dealer called Mobile DNA.

I think they got their phones from hong kong but that supplier probably got it from some where else in france or sth. Im not sure but im glad they are willing to replace my old XPS.

read alot of places and they say grey imports the place where you got it from usually doesnt bother helping you getting a new one. Well, my guy was super nice to me. :)

first defected xps got it on april 4th (took it back on april 27th)

second xps i got it on may 4th
[Sony Xperia P, U, Sola, Go] MedicalFlyer:
Just had a nice yellow blob appear on mine today :-(

I phoned Three and India reckon I dropped it blah blah blah. And as it's more than a day old it'll take forever to get done.

Phone Sony's UK support and in 5 minutes had an e-mail with return details :-)

I'm now the sad owner of a Samsung I5500 to use in the meantime.

Quick question though.

I flashed the UK generic ROM to my Three branded unit and seem to have put the backup I made somewhere 'safe' (in the Hitchhiker's Guide to the Galaxy sense). Would Sony's repairer refuse to deal with the unit because of this?

If so does anyone have a link to a Three UK ROM I can stick back on?

Regards,

MedicalFlyer
[Sony Xperia P, U, Sola, Go] RiotRick:
My repair is finally finished! It's underway to the phone house. Hopefully it will be there soon!

Sony Mobile NL did some calls after a lot of complaints on their facebook page.

Took well over 5 week though.
[Sony Xperia P, U, Sola, Go] richteralan:
Got the new Xperia S.

12W15 ABAE

:D
[Sony Xperia P, U, Sola, Go] ssj_jaypee:
sorry guys I don't feel like reading through this entire thread, but has there been a quick fix for the yellow screen tint?

I just noticed for the first time a small patch on the lower part of my screen just now. Kinda freaked me out. :o

I dont wanna have to replace the phone because I ordered it online and I know it will be a hassle to repair/replace.
[Sony Xperia P, U, Sola, Go] fsrkewd:
Congratulation! No yellow tint on mine so far, but the color is a lot warmer than my previous phone (Desire Z), and the viewing angle is not that good.

---------- Post added at 12:23 AM ---------- Previous post was at 12:23 AM ----------

There is no permanent fix for the yellow tint except sending it back.
[Sony Xperia P, U, Sola, Go] kevinclint:
I am about to purchase an Xperia S. But the yellow tint issue is kinda holding me back.

From what I've gathered this issue is not limited to only a few handsets as sony has claimed to be. Seems to me their entire production of displays for this phone is faulty. I could be wrong too. Hope I am.
[Sony Xperia P, U, Sola, Go] shmoejoe:
I'd say go for it.

It is pretty much a lottery if you experience the problem, it isn't the entire production line, but I can see since there's an 80+ page thread about it, it can seem like it. Sony is sticking to their "small percentage" word, and I believe it.

I own two of the oldest production devices since the release with no problems. It's just rather unlucky if you get the problem.

Things can be just faulty. It's one of the downsides to mass production. They don't do a quality control on every device so it could be that something isn't sitting right/poorly secured/who knows. You could have a faulty monitor or even a faulty microwave, and you would never know it, because it won't be visible. It just happens that the fault on this device happens to be the screen, so it's noticeable. Even though a device is built the same production week, it's not the same device ;).

I would assume though that in the newest devices, they might have corrected for the issue, so there's even the chance that it's not a lottery anymore, and you experience no problems at all.

The best thing you can do is when you get the device, test it out at high temperatures. If there's a problem, trade it in as soon as possible or you may end up in eternal repairs like some people in this thread.
[Sony Xperia P, U, Sola, Go] MikeBuck:
Go for it, especially if you buying through a high throughput supplier, like direct through a mobile network or amazon for example, most of the handsets that may have the issue were early production (earlier than 12w13 ish), they have been pushed through the supplier network and sold to the unfortunates like me! lol

Don't be put off by the size of this forum, a lot of the posts have been done by the same people. I've heard that the new HTC's ONE series are also getting a similar issue.
[Sony Xperia P, U, Sola, Go] pratikjac:
Has anybody sent the phone overseas for repairs like UK, Hong Kong? How was the experience? I am about to sent but just a bit skeptical. I m in US.
[Sony Xperia P, U, Sola, Go] amal94:
ive just spoke to sony chat and this how the conversation went bellow, plus check out the too bold lines, and any help or suggestions would be appreciated in this matter thanks!

Liam: Thank you, how can I help you today?

Amal: i sent my xperia s for repair as it had the issue of yellow tint and the repair centre have no idea when they will receive parts to fix the phone and my even take till end of june

Amal: so can sony just replace my handset?

Liam: Im sorry to hear of the issues you have experienced.

Liam: Unfortunately we will be awaiting the parts from overseas, we only offer a 2 year repairs warranty so we would be unable to exchange the phone.

Liam: I do apologise Amal.

Liam: I hope the information I have given answers your query. Is there anything else I can help you with?

Ama: ok, but part of the statuary rights in the UK say if the product cannot be repaired within a reasonable amount of time i can have a replacment

Amal: also in a sony statement they said any xperia s with the yellow tinting is a manufacturing defect and they will replace the phone

Liam: Amal Sony havent released such a statement where we would be replacing the phone, we can only repair the phone under the warranty conditions.

Amal: ok if thats the case what about the statuary rights, ive purchased the phone out-right for £400 and now ive been stuck without a phone for quite a while, the fault is at sony and within my rights im entitled to a replacement due to repair not being done in a reasonable amount of time

Liam: Also having double checked this for you there turnaround time for repairs wont take until the end of June.

Amal: ok how long will it take?

Liam: Any rights such as the sale of goods act would relate to your retailer not the manufacturer Amal.

Liam: Im unable to provide an exact turnaround time at present but i can confirm that this would take until the end of June, we will be trying to resolve this for you as soon as we can.

Liam: But i do apologise for the inconvenience this is causing you.

Amal: ok then thanks i'll speak to the retailer

Liam: No problem Amal. I hope the information I have provided is okay. Thanks for using Sony Xperia Chat Support today. Goodbye.
[Sony Xperia P, U, Sola, Go] moonset:
lolll

epic fail
[Sony Xperia P, U, Sola, Go] dibdin:
That's unbelievable!! If this is correct that it is going to take till the end of June for your handset to be repaired, is it at all likely with the sales of goods act that where you purchased the phone from that they will replace it for you do you think?

I purchased mine from phones4u when it was originally released, and they changed it twice for me only after a couple of weeks as all three had the yellow tint. Sent the third one to Sony and they replaced it, but that had the yellow tint only after 3 days. Dont know what to do....should I see what/if phones4u can advise in a situation like this? Dont know what to do for the best.
[Sony Xperia P, U, Sola, Go] amal94:
i purchased mine from phones4u as well near release date, instead of going there(p4u) i sent mine to sony repair and the status is - awaiting components - for about 2weeks do u think i should tell them to send it me back and then go to p4u for a replacement? :confused:
[Sony Xperia P, U, Sola, Go] dibdin:
Maybe it would be best to call phones4u to find what their policy on this kind of matter is.
[Sony Xperia P, U, Sola, Go] dachao:
I contacted the Hong Kong service center and was told that they do not accept mail in orders. :mad:

Where are you sending your phone?
[Sony Xperia P, U, Sola, Go] Scratchling:
Why are you all sending them to Sony? Go to your retailer. You're legal rights in Europe and a lot of the rest of the world I would assume are with the retailer. Its their problem. If they want to deal with sony then they can, but you should deal with them. Sony warranty is only an option and isnt nearly as effective as your statutory rights.
[Sony Xperia P, U, Sola, Go] lyazide:
Xperia S back to after sales after less than one month

This morning after a night of charge my phone was not working any more. At first I thought it was due to something wrong on the boot sequence but after some trials I discovered that the software was working but the screen stay always black :(

So after less that one month of good play with this phone I have to send it back for repair:( I have at least to wait for 15 days before getting it back.
[Sony Xperia P, U, Sola, Go] Razje:
Exactly what this guy says.
[Sony Xperia P, U, Sola, Go] dibdin:
Well I had 3 from phones4u all with the same issue, so I thought to myself what I have to lose by sending it off to Sony. If I knew it was going to cause me nothing but inconvenience and money in calling the service centre, I would never have sent it off to Sony.
[Sony Xperia P, U, Sola, Go] Vitucastro:
So I got my first (hopefully not a second) brand new Xperia S yesterday, it is a AAAB from week 10, got a little worried the screen seems pretty fine in normal/cool conditions, did the stability test a few times yesterday where temperature reached 41º C, screen test full bright in white shown almost unnoticeable yellow spot on the top right corner, that's where the phone heats more I guess, on the others colors all fine! Did the test again today and got 47º C with a blanket and same thing, you gotta look hard to tell there is a yellow spot, nobody at home could tell, maybe it is my imagination! After cooling under 40 it just like disappear! Maybe I got a good unit or maybe it should get worse with time, I live in Brazil and weather is pretty hot here so I might figure it out soon!

Anyways awesome gadget, hope we get better battery performance with ICS!

Cheers
[Sony Xperia P, U, Sola, Go] pratikjac:
My situation is weird. The online retailer from whom i purchased said that the phone was purchased from UK. So i contacted UK customer service and they said that you will have to send the phone here.

Now just for the sake of asking, i contact US customer service. They did acknowledge that its a problem with the handset but then said that you will have to send it to the country of origin. They ran my IMEI number in their database and found that the phone is a Singapore release, so i will have to send it to Singapore.

So at this point i really dont know where to send.
[Sony Xperia P, U, Sola, Go] LaughinGoh:
I've had my XS for about a month now and today finally, I had the courage to test my phone over 40c.

I've used Tango to video chat my relative, brightness set to 100%, xLoud and using Bravia engine to enhance picture and video.

My phone reached 45c and I didn't notice any yellow spots, I hope I don't jinx my phone now!! :eek::eek:

AAAB

12W08

Brought from Hong Kong but Box says from Sweden

Cheers!
[Sony Xperia P, U, Sola, Go] dachao:
I got the same problem but after the US customer service center told me to contact Hong Kong the center in Hong Kong told me that they cannot repair my phone because they will not accept mail in orders and the phone has to be sold by one of the authorized Sony dealers in Hong Kong.
[Sony Xperia P, U, Sola, Go] HQXU:
I sent my black Xperia S last week and I called the repair centre today and was told that the replacemnt screens are out of stock and it could take about two weeks for new stock.

They offered to replace my phone and send a new white Xperia S. This will be my fourth replacemnt now, hope its the last or I will sell it and wait for next flagship.

Will update tommrow on the replacement.
[Sony Xperia P, U, Sola, Go] ARC X12:
I just bought an XS with 12w17 ABAB. I just hope that this doesnt have the yellow tint since this is my 3rd unit already. :)
[Sony Xperia P, U, Sola, Go] Scratchling:
What likely happened:

Sony - Dealer(Singapore) - Dealer(UK) - Online Retailer(?) - You.

You're pretty much F@cked if the online retailer isnt in the states also. Your recourse is with them, but short of a paypal dispute there's little you can do.

This is why I paid the extra few bob to buy it in store. I realise US residents couldnt do that for a while, but thats the risk ye take.
[Sony Xperia P, U, Sola, Go] kms108:
check the sticker on the retail box, and look at the language code and report back, this will give you an idea of the official released country.
[Sony Xperia P, U, Sola, Go] Efe64:
I just contacted the retailer called Phonehouse in the Netherlands.

I dont need to give the charger etc. Just the phone and my id. Thats it.

They would sent it and as soon as possible they would send an new phone.
[Sony Xperia P, U, Sola, Go] Vitucastro:
Who got the AAAB that were fine and became tinged after a while?

How was the transition from clear to messed up device?

thanks
[Sony Xperia P, U, Sola, Go] LitoNi:
I had one.

first of all when i had it, i didnt know what was "yellow tint" and of course i did some research online. but then again it just might be my eyes playing tricks on me.

first 1-2 times reaching above 40C i see nothing.

second 1-2 times reaching above 40C i see something, but thought it was just my eyes playing tricks on me

third 1-2 times reaching above 40C i see it clearly, and it gets worst each and everytime it reaches above 40
[Sony Xperia P, U, Sola, Go] richteralan:
For whoever has AAAB devices out here, please arrange an exchange/repair service asap.

You probably won't see the yellow spots in the first few times but it will gradually come.
[Sony Xperia P, U, Sola, Go] shmoejoe:
I have a w9 AAAB since release. No problems at all, and I am surely not going to send it in for giggles to have it replaced with one that has problems.

This whole AAAB or production week thing is a load of junk I think. I think the only bit of truth is that the new models probably won't have the problem.
[Sony Xperia P, U, Sola, Go] Efe64:
Yep same here..

Got the Same device. (AAAB CB5-12W09)

First 2 weeks showed nothing..

After 2 weeks the yellow nightmare began...

:eek:
[Sony Xperia P, U, Sola, Go] dachao:
Same here.
[Sony Xperia P, U, Sola, Go] Nimche:
My first one was 08 and same thing.
[Sony Xperia P, U, Sola, Go] richteralan:
Well your AAAB has no yellow spots doesn't mean all AAAB has no yellow spots.

Consider yourself lucky and acknowledge other people's true experience. It is more polite and mature than saying "is a load of junk", even you add "I think" after that.