yashsingh1/xdaforums huggingface dataset:
[Sony Xperia P, U, Sola, Go] kms108:
as I said in my other post, it's not just sony, allthe major brands in hong kong operate the same, there are to many business dealing with imported phones, hong kong are losing business due to imported goods.

Have you read the recent case about the galaxy nexus, in japan it was a total flop, and majority of the japanese stock was imported to hong kong.

official stock at HKD5080

imported stock HKD3600

you see the price differences, so samsung took the step and reduced the hong kong stock to HKD 3680 and includes a second battery, just to deal with imported stock.

now the prices are.

official stock HKD 3680

imported stock HKD 3100-3600

And just one more question, even if your phone is a official stock, how are you gonna do the repair, there is no mail in service.

kms

---------- Post added at 01:35 AM ---------- Previous post was at 01:30 AM ----------

what documents, are they the sony ones or are they provided by the shop, does the box contain any stickers which relates to hong kong service center.
[Sony Xperia P, U, Sola, Go] dachao:
this document

it even has the Hong Kong service center number on it.
[Sony Xperia P, U, Sola, Go] Nimche:
^^^That is exactly what I have.
[Sony Xperia P, U, Sola, Go] kms108:
that looks legit to me, but i didn't get it with any of my se phones, what is the name of the shop you got the phone from.

can you pm me your full imei, i'm popping over to the service center today or tmr to sort out my SE xperia ray, so i can check out you imei.

i will also check out that leaflet.
[Sony Xperia P, U, Sola, Go] Nimche:
I bought off ebay. Seller has bought it from his vendor. IMEI check in the US returned Hong Kong. But in either case they won't accept mail in service.
[Sony Xperia P, U, Sola, Go] kms108:
try this imei checker site.

http://www.numberingplans.com/?page=analysis&sub=imeinr

---------- Post added at 02:00 AM ---------- Previous post was at 01:58 AM ----------

ebay is not accepted, and is considered as a second hand owner.
[Sony Xperia P, U, Sola, Go] Nimche:
This is what I get.
[Sony Xperia P, U, Sola, Go] dachao:
^^ I got the same message
[Sony Xperia P, U, Sola, Go] Nimche:
Soon the two of us could start a group called

At least when SONY USA checked my IMEI, they knew it is from Hong Kong registered.
[Sony Xperia P, U, Sola, Go] dachao:
we are not the only ones that Sony is refusing the service to.
[Sony Xperia P, U, Sola, Go] Nimche:
I know. Before my intention was to raise some awareness since I know Sony is reading these posts and in fact there are lots of Sony employees among us and we could probably figure something out with Sony. But people with tint issue which can not return their phones for service don't like to make that much noise.

So only two of us here.
[Sony Xperia P, U, Sola, Go] dachao:
two of us here but hundreds of people here.

http://talk.sonymobile.com/community/support/xperia_2012_family/xperia_s
[Sony Xperia P, U, Sola, Go] Nimche:
I know, you may even seen some of my post there. Sony rep came basically said that this is it and our fault. Then Mod there said almost the same thing.

I don't think there is anything that we can do?
[Sony Xperia P, U, Sola, Go] dachao:
I agree that there is not much we can do. Since this phone was part of the joint venture with Ericsson I think that Sony is not really concerned about it.

I just got a Sony laptop the other day and it comes with a Global warranty. I did not check the warranty on my Tablet S but it is a US model so I am not worried about it.

Hopefully things will be better in the future as Sony fully takes over the mobile business. I think that the warranty policy might change to a global one.
[Sony Xperia P, U, Sola, Go] Nimche:
I wondered about the same thing since in past I never had issue with warranty issue so I asked the Sony rep in store and he exactly told me the same thing but I guess phones because the very same reason you mentioned are an exception for the time being.

How do you like that Tablet S? I may wait for the second generation.
[Sony Xperia P, U, Sola, Go] dachao:
It actually runs smother than the XS even with a weaker CPU/GPU. The screen is very nice as well. No complaints at all.

I would wait for the next gen. It should be out soon with a Tegra 3 processor.

http://www.xperiablog.net/2012/03/19/sony-prepping-tegra-3-ics-tablet-successor-to-tablet-s/
[Sony Xperia P, U, Sola, Go] Nimche:
I hope it is as stylish as Tablet S. I really liked the Tablet S but didn't have any usage for it back then,
[Sony Xperia P, U, Sola, Go] Eyados:
it become more worst, all edges have yellow tint now
[Sony Xperia P, U, Sola, Go] noface1:
My phone has yellow tint too after 18 days. I knew this issue before buying it but I belive in Sony's warranty policy . Now I disappointed with it
[Sony Xperia P, U, Sola, Go] nickporwal:
Guys i had HTC one X and that too had too many screen problems(flickering). I got the screen problems with the two replacements and then i switched to Xperia S.

But here also i am reading that people are having the screen problem. My phone batch is 12w12.............Just to check i checked the screen at 38C and 40C yesterday and found no yellow tint as of now........does this mean that my screen is fine or should i wait more and check?

Also i noticed that my handset come with screen guard already applied on the screen. I can see a very thin layer applied on the screen. Is this really a screen guard or one more layer of scratch proof glass sheet.
[Sony Xperia P, U, Sola, Go] ARC X12:
Why just cant sony just give us a batch number where the this problem would not exist anymore? I think that they still havent figured out how to solve the problem because if they do then the latest batch wouldnt have any problems anymore.
[Sony Xperia P, U, Sola, Go] :
No yellow tint. Yet.

I didn't notice any yellow tint on a screen while the temperature of the phone was 42 degrees Celsius. However, phone is relatively new and I saw reports that yellow tint appeared after several days or so. I'll keep you updated.
[Sony Xperia P, U, Sola, Go] Jackmax32:
I bought XPS on Friday..

I thought it was a new stock but yellow tint

issue is present..

Is it a software or hardware issue??

Some people who replaced their phones found

the same problem on the new unit as per xda.

So what should I do? Replace it or just use it

(Not a big problem now but it might get worse

overtime)?

Replacing it n getting thea new unit with same problem will be annoying.
[Sony Xperia P, U, Sola, Go] dibdin:
It's hardware related from all that I have heard and read. It's really down to you if you wish to send it off for it to be repaired/replaced. I had a replacement from Sony and suffering the same issue with this handset too. Hard to say if it will get worse over time or not.
[Sony Xperia P, U, Sola, Go] Jackmax32:
Ok.. tnx..

I think I will use it for a month or so and then

replace it .. After a month new units with no

yellow tint issue might arrive in India..
[Sony Xperia P, U, Sola, Go] yassine772001:
screen issue

I have XPS 12w08 no yellow tint after many tests always no problem i have tested over 42° and some times 43° it seems no yellow tint for mine

sorry for my English
[Sony Xperia P, U, Sola, Go] Nimche:
Then you might be the lucky one. Where did you buy the phone?

Most of infected ones are from Hong Kong 12W08 and then it gets to Europe. While I believe there are some that won't develop this issue but overtime like 2 to 3 weeks you should be able to see it. I didn't have it from day one but once it appeared it stayed and doesn't go away even with cool temperature.
[Sony Xperia P, U, Sola, Go] yassine772001:
screen issue

My phone is made in china from france but without warranty
[Sony Xperia P, U, Sola, Go] Nimche:
Oh, they are all Made in China (What is not?) but French market has been having more luck with headset. Maybe you won't ever get it.

Good Luck and thanks for the report.
[Sony Xperia P, U, Sola, Go] tel033:
Which store did you bought it?

How is this? I mean each country have a particulary week production? which batch belongs to UK then?

Is 12w15 free of this issue ? cause sony said that they have already fixed the issue and this production week is one of the latest one.. :confused:
[Sony Xperia P, U, Sola, Go] Nimche:
I doubt it it really relates to Country (or some how does)

They are all Made in China. And for each region the weeks are the same but maybe production team differs since some of them have to load bloatware into the handsets. They should be different part of a factory to produce good for each region but week count the same.

Lets say the Weeks are universal for all regions. So maybe from Week 14 on they are all healthy?

Anyone with 12W14 that has yellow tint?
[Sony Xperia P, U, Sola, Go] tel033:
does it get worse with time? or you can live with it( as long as it isn't very noticeable)
[Sony Xperia P, U, Sola, Go] Nimche:
Mine got worse in time that Yellow tint stays on forever on the upper right corner. I have put white background to see if in any condition it goes away. But so far no luck.

I am not even a heavy user of the phone. I rarely play games or anything crazy but only talking on the phone and take some photos.
[Sony Xperia P, U, Sola, Go] tel033:
there are users who says that it appears to them with 45° or so, so i guest for them isn't annoying and hopefully it doesn't get worse

people in this and other forums says that it gets lesser with every batch
[Sony Xperia P, U, Sola, Go] Nimche:
It can't get lesser with every batch. Reason they may notice it that way is that in alot of phone like mine, it took some times to get developed. But they could be different in every region.

Problem is there and noticeable on a brand new phone. It shouldn't be that way.
[Sony Xperia P, U, Sola, Go] tel033:
but will I be able to notice it the first day with heavy usage like gta 3 for half an hour or so?
[Sony Xperia P, U, Sola, Go] Scratchling:
I gamed hard on mine from day 2, didnt see it till day 13!
[Sony Xperia P, U, Sola, Go] Felimenta97:
Ok... I see you guys talking about yellow TINT and yellow SPOT... And, as I still don't have my device, I want to understand what is the difference between those too, as I got confused...
[Sony Xperia P, U, Sola, Go] tel033:
its basically the same thing just with a different name
[Sony Xperia P, U, Sola, Go] dachao:
some people call it tint because it comes and goes while others have a permanent yellow spot on the screen.
[Sony Xperia P, U, Sola, Go] Felimenta97:
Thanks for the info
[Sony Xperia P, U, Sola, Go] richteralan:
Shall we collect some data and make it into a spreadsheet?
[Sony Xperia P, U, Sola, Go] tel033:
whats the number of affected phones i mean the affected range cause here it seems that everybody has it or the ones who don't they really haven't notice it yet.. ?has sony reapair the manufacturing process or not?
[Sony Xperia P, U, Sola, Go] moonset:
Just read from a chinese forum, someone working in sony reveal some documents (don't know if these are real or not).

Basically, if the touch firmware is 6 (dial *#*#7378423#*#* -> service info -> software info), the screen should be fine, they won't accept repairing (in China); if it's 7, then there might be yellow tints on screen.

Also, it is

not

about the week number, it's about the 4 letters code printed on the battery sticker, the one just above the week number, something like "AAAB".

If the first 2 letters is "AA" (hardware version 1), then it might be a problem screen; if it's "AB" (hardware version 2) or "AC" (hardware version 3), then there is no problem, i.e. no yellow tints / spots.

The tones in the documents are quite "absolutely sure", i.e.

NOT

"it should be no problem with the screen", but rather "there IS no problem". And they won't accept repair for any phone that doesn't pass their "check" (mentioned above).

And their explanation of "yellow tints" on touch firmware 6 / ABAC screens is that these are just different colours adjust of LCD screens which is common, i.e. not every single piece of screen has exactly the same colour adjust, some might be a bit blue, some are more yellow, etc. (it sounds like it's YOUR eyes problem if you think it has got yellow tints on those "touch firmware 6 / AB / AC screens" )

the link is here: http://bbs.gfan.com/android-4055016-1-1.html

The bottom picture of the 2 screens is the example which they ACCEPT as a problem screen (yellow tints).
[Sony Xperia P, U, Sola, Go] Nimche:
I got Hong Kong

AAAB

12W08

With Yellow tint.
[Sony Xperia P, U, Sola, Go] Razje:
AAAB

12w09
[Sony Xperia P, U, Sola, Go] reptile64:
AAAB

12W10

with yellow ****!
[Sony Xperia P, U, Sola, Go] sebastien51:
Hello, I paste my message I have post on the Sony forum, for info. Have a good night

Hello Sony user, I would say what is my issue in France. Don't take care of my poor english, thanks.

I love this phone, I bought one 12W08 last mounth : yellow spot, a big yellow spot when phone burst. In France when you buy a good on internet, you have one week to retract. I contact Sony phone number, They don't know the probleme "Resend us...."

I take my retract right I go phone back to seller.

Seller refunds me....

Buy another one, one week later in other internet site : 12W08, not a big spot but the screen is partially yellow, at the bottom, always... I love photography and i know what is a white balance, a white can be cold or warm, but must be the same on all the screen. I look over forum and see Sony recognize the problem, I phone Sony number and they said to send phone at a near phone center. I call phone center, they said they don't know Xperia S and further, don't know the issue.....One month for the best time to have another screen. .....

I take my retract right I go phone back to seller.

Seller refunds me....

hum hum, One week after I buy a third Xperia S (after a short stock on the internet site, I was thinking Sony stop manufacturing and have send another handset free of faults), receive it on friday, open the box see 12W13!!! Yes !!! I put my sim, and .... the screen is partially yellow too, like my second handset, but I have a bonus, 4 ou 5 deads pixels, wahhhooooo. I take chat with Sony assistance on the internet. I past a traduction for your pleasure.!!!!....

"Thank you for your patience while we look for an agent to help you ...

You currently number one in the queue.

You have been connected to an agent.

Hossni Said: Hello and thank you for using the Help Desk Chat by Sony Xperia. My name is Said Hossni. I read your question, one moment please.

Said Hossni: Our warranty will cover your phone. Facilté to send it, you can go through your dealer who will send your defective unit.

DEWEVRE: How long for parts?? you ask us to send the mobile home dealers and parts are not available

Said Hossni: Our procedure for these screen problems is to send the phone in for repair. The repair times will vary.

DEWEVRE: So I return my mobile in my period of retraction trader and I'll buy aSamsung galaxy S2. Dommange your phone was nice but three one after the other is too, saw the way to not proceed to an exchange. Variable veutx say at least 1 month without phone, it's been a month since it lasts, I would not go away

Said Hossni: Thank you for calling the helpdesk by Chat Sony Xperia. Have a good day.

Your session has expired. You can close this window."

Tommorow,

I take my retract right I go phone back to seller.

Seller refunds me....

And I will buy an HTC One S. If Sony don't know how to take care of his customers, I don't care of Sony

They said you can send your phone but they don't have screen to replace, they know the problem, but the continue to sell the handset.

I have read a lot of your post to know what I will do, and I hope your problem will be resolved

Have a good night
[Sony Xperia P, U, Sola, Go] alsaqr:
this was my device i returned

it AAAC

12W11

Yellow tint + crappy Call volume = Not a happy customer
[Sony Xperia P, U, Sola, Go] moonset:
I really don't see the point of having this kind of posts in this thread...

C'mon guys, we are here to dicuss the solutions and reasons about the yellow tints.

Please stop these kind of complains about your situation and these "I will never buy Sony's products... blah blah blah..." comments.

If you think you really want to say something like that, please keep it short.

Because you are not helping and just pushing the useful information away and making other people difficult to find them! I suppose there is a "Disappointed..." thread in this forum which is where you belong to?

------------------------------------------

just in case : http://xdaforums.com/showpost.php?p=25183425&postcount=454

I think to prove the reliability of the documents, people with touch firmware 6 / AB / AC screens AND HAVING yellow tints should come up and take some pictures for evidences. This would help others who are going to buy / going to have a replacement. Cheers.
[Sony Xperia P, U, Sola, Go] dachao:
AAAB

12W08

ugly yellow tint
[Sony Xperia P, U, Sola, Go] kms108:
for members who needs to know regards returning phones for repair to hong kong and why some were rejected.

I have asked some ppl, and was told that the email reply to some ppl are receiving is a standard email reply, most ppl who email to sony hong kong regarding repair are located out of the region of hong kong, macau and china.

You must meet three criteria befor any repair is done.

the stock must be either hong kong, china or macau,

no mail in repair

phone must be purchased from a authorised dealer registered with sony.

although you may have a hong kong stock, but if you purchased from ebay, yahoo (if you have the original receipt you are OK) or a non authorised dealer then it's a non repair from sony, then you need to think about how to return a phone for repair.

known authorised dealers

fortress,

wilson communication,

chung Yuen,

citicall,

broadway etc...
[Sony Xperia P, U, Sola, Go] sebastien51:
@moonset

If you don't understand, i am sorry for you.....

I've just said the serial and the problem I have encounter with my three phones, I think the age serial and the probleme can be usefull for many users who wont to buy a new one. Explain a problem in english is not very easy and I don't want to spend one hour to write another message. If you don't like this, call a moderator and erase my message, i don't care. Another day, I don't spend my time to do something I think usefull for anybody.

---------- Post added at 10:35 PM ---------- Previous post was at 10:17 PM ----------

And for Sony Info, 12W13

ABAC, Firmware 7, yellow tint at the bottom of the screen, and it's not my eyes!
[Sony Xperia P, U, Sola, Go] tel033:
but its software 7 so I guest the sony employer info does still apply to your device
[Sony Xperia P, U, Sola, Go] moonset:
Complaining about Sony's service doesn't help our situations - we are not Sony's employees.... and I think you have misunderstood what the agent said....

And please upload a photo of the tint.

Simply because everyone has a different understanding and meaning of "yellow tints". I've seen people said "OMG my XS has got the worst screen in the world", and his screen is actually way better than mine. Some people are just having yellow adjusted screen (warm colour), which is classified as "yellow screen", not "yellow tints / spots" (by Sony China), and these people think those are "yellow tints / spots".
[Sony Xperia P, U, Sola, Go] ryan328:
Mine is AAAB

12W9

White

Bought from Hong Kong

yellow tint after 45C
[Sony Xperia P, U, Sola, Go] dachao:
thanks for the update. so it looks like my phone is Hong Kong stock but not from an authorized dealer.

no service for me :(
[Sony Xperia P, U, Sola, Go] Nimche:
me either.
[Sony Xperia P, U, Sola, Go] tel033:
Hi would you change it? Cause I think it would not go to 45 degrees normally so it wouldn't be a problem for you right or does it get worse with time?↲

I agree with you
[Sony Xperia P, U, Sola, Go] kaosdroid:
Sorry for late,

But I have this yellow tint at the bottom and in the midle at right

In compare my x10 doesn't have this

I don't know what the cause,but screen problem on this phone are know and normally my operator have this phone on 22/03/2012

but it stay only 24hours on the web site with no possibility to buy it

Operator say "we have a problem with the phone and it be available in 11/04/2012"

Between,Some people say "the phone have screen problem and sony need to fix it "

And after some day the phone come at the shop at 15/04/2012.

But the firmware of the phone is 67 but before sfr say normally new availability of the phone come with. 73

In reality NO and with some strange screen tint

Well,

i don't know if this disappear of the phone is the reason.

Touchscreen 6

AAD. AV

But,i think it's not a default or something

Just go in service test and test white screen in multiple position and you see this on all the screen.

I think like someone say above it's an calibration color.

Ciao
[Sony Xperia P, U, Sola, Go] ryan328:
Hi tel033,

Yes. It will not always go over 45C except when I play game heavily. However, I must consider summer time. Mine looks the same right now, but I heard that it will get worst over time.

I am now in Canada. Although my phone was bought in authorized seller, I need to find someone to help me to bring it back to Hong Kong for repair since Sony only sticks with their stubborn regional policy.
[Sony Xperia P, U, Sola, Go] Razje:
Looks like so much of you guys are unlucky with getting a repair or replacement.

even when you bought it at a authorized reseller. Which is pretty weird to me.

I bought mine @ T-Mobile, and i just give them a call about the yellow tint, they tell me it's a known problem, and I get a new Xperia S within 3 days, and I can send the old one back for free.

In the netherlands it's in the law that you can get your money back or a replacement within 8 days, sending it back without having to give a reason why.

And T-Mobile has a policy, that when you have manufacturing problems, you can get a replacement within 2 months.

I'm on my second Xperia S now since 20-3-2012, this week i'll get my 3rd.

Lets hope for the best
[Sony Xperia P, U, Sola, Go] RiotRick:
This image shows the problem really well. Mine looked exactly like the left image.

It's still at the repair center. Taking a looooong time. Brought it back to the store at april 5th :(
[Sony Xperia P, U, Sola, Go] awf:
Yep mine was like the left display, have a new replacement phone which is still fine 12W11 (still testing though) :cool:

---------- Post added at 11:30 AM ---------- Previous post was at 11:26 AM ----------

Did you ever read this thread before posting which contains a lot of useful photo's of the defect...:eek::eek:
[Sony Xperia P, U, Sola, Go] moonset:
yes i have been following since the very beginning. and it's obivous that not everyone has uploaded an image of their "yellow tints", and the problem of forum is that since the thread is getting long (48 pages), people couldnt be bothered to read every single comments. ( just go back a few pages in this thread, there were someone asking noob questions about the tints....)

and xda is not the only forum on the internet.... there are misunderstandings of the yellow tints, not everyone knows as much as you.
[Sony Xperia P, U, Sola, Go] Jackmax32:
Your screen is way worse than mine.. I was so worried about my screen which have yellow tint on the bottom, but after seeing your screen, my XPS screen is alright lol.
[Sony Xperia P, U, Sola, Go] seanicca:
Gotta agree with you, mine isn't that bad, but it could get worse and I don't fancy taking the chance. I have been in contact with Sony about this and they said I need to send it off for repair, which could take 2 weeks, I need my phone so have told them I want a new replacement or a spare while mine gets fixed, why should I be put out for something that is their fault. I wait but not holding my breathe
[Sony Xperia P, U, Sola, Go] dibdin:
If it's the first time you have sent your phone to the service centre there is a possibility they will replace it with a new one like they did me.
[Sony Xperia P, U, Sola, Go] seanicca:
It is the first time. How long did it take them and was it a new or refurb?