yashsingh1/xdaforums huggingface dataset:
[Sony Xperia P, U, Sola, Go] kms108:
in the UK, isn't there a 14 refund policy.

dont swap, just get a refund if less than 14 days.
[Sony Xperia P, U, Sola, Go] efgee:
I have no problem with the fact that I would get another phone.

It's the one I want, but I don't want to wait for a repair and have no phone at that moment.

Believe me, I have been on the "pay now" button for about 20 times now :D
[Sony Xperia P, U, Sola, Go] dibdin:
I bought mine from phones4u and had it exchanged twice in store. All three had the same problem though.
[Sony Xperia P, U, Sola, Go] bruj3w:
I got it.

I spoke to some woman online from Sony who said if you've had it for less than a month try your carrier first as they may replace it, quicker than going through Sony for getting it fixed. Gonna pop into the T-Mobile shop on the way home tonight, not holding out much hope though as they're useless twats in there at the best of times. Failing that I'll give Sony a ring, arrange to send it back.

Anyway, thanks!
[Sony Xperia P, U, Sola, Go] jaseukuk:
I can guarantee you they're not as useless as the O2 - Jameson Street, Hull. Making me and the preggy wife sit there for 1.5 hrs while trying to get it to do it's yellow banding thing.

Still haven't heard anything from my complaint yet...

Edit: Hey Bruj, can you message me the contact details you rang for Sony UK, cheers
[Sony Xperia P, U, Sola, Go] Nimche:
Hello Folks,

I have been reading along here and Sony's talk forum and else where and witnessing that many have problem with their screen one way or another against what Sony has claimed as limited number of Xperia S.

I would like to know the region which phones where purchased and week number of production on the back of battery cover (12Wxx)

Then I will make a list of all and post it here or send to OP to place them on front.

We really need Sony's attention on this.

Just my 2 cents.

---------- Post added at 02:27 PM ---------- Previous post was at 02:26 PM ----------

I go first:

Purchased from Hong Kong Market 12W08 - Yellow tint issue on upper right corner and central bottom.
[Sony Xperia P, U, Sola, Go] thatrandomasianguy:
Screen issue is such a hassle..

Just had a door stop swap from O2 today and low and behold.. the swapped phone has an equally as horrible issue, except this time the whole screen is a slight shade of yellow!

*sigh* guess I need to call up O2 again tomorrow...
[Sony Xperia P, U, Sola, Go] Nimche:
Could you share the week production built behind the back cover?
[Sony Xperia P, U, Sola, Go] gm007:
Mine 12w09 without any problem with the screen.

The phone made in china :)
[Sony Xperia P, U, Sola, Go] Nimche:
Is it for Lebanon market? Bought from Sony store or imported, what country?

Thanks
[Sony Xperia P, U, Sola, Go] gm007:
Yeah buy it in Lebanon but not from official sony store,so I cannot know where it's originally from.

Can I check from the box??
[Sony Xperia P, U, Sola, Go] thatrandomasianguy:
It's 12w13

Actually having a tweak with some settings I noticed that yellow discolouring of the screen can be easily fixed with a program like 'Screen Adjuster' so I'm guessing it is merely a software calibration issue.

Physical fault wise, I haven't found any yellow hotspots yet so, so far so good, may not even have to send it back in the end :D
[Sony Xperia P, U, Sola, Go] Nimche:
What market did you get your phone from? I mean what region.

So , you have no issues. Your phone production is probably after the fix from at lease April 3rd, 2012
[Sony Xperia P, U, Sola, Go] thatrandomasianguy:
It's from O2UK so right here in good old england :)

Ah I see.. lets hope it stays that way!
[Sony Xperia P, U, Sola, Go] tommfy:
mines 12w09 too, except mines got the yellow tint problem

i'm in the UK
[Sony Xperia P, U, Sola, Go] tel033:
Hi how do you know this is the oficial fix date?

thanks
[Sony Xperia P, U, Sola, Go] Nimche:
My bad, I applogize for wrong information I mis-read the Sony's rep comment. So at least after his comment they should have known what is the fix (after April 3rd)

http://talk.sonymobile.com/message/175269#175269
[Sony Xperia P, U, Sola, Go] alsaqr:
Dear Sony

Some of us have paid full price to get this phone, so we cant just go into a carrier and swap phones whenever we like. We have Sold our old phones and saved money to upgrade. Now we have an issue without a proper solution for us.

1) we have to figure out what market the phone was for

2) we have to ship our phone to that specific country

3) we have to wait for God knows how long

4) we have to pay for shipping

i could complain on and on

Sony you should give info on "how to act" when we get this Yellow tint

we dont care if its the Screen or the Glue thats causing the problem, all we want is a proper Phone with now issues.

you have to Know that "If you want to Show off; you have to back it up"

atleast

- give contact information or addresses to send to

- forms to fill when we ship, or whatever procedure

i have the yellow tint

UK version

12W11

This is the video i made to show the tint and device's factory release(week)

http://www.youtube.com/watch?v=yezN4Ae50HE

some photos
[Sony Xperia P, U, Sola, Go] dibdin:
RiotRick,

Any news on your display having been replaced etc??
[Sony Xperia P, U, Sola, Go] RiotRick:
This morning I received a track&trace link from dynafix (dutch repair center) where my phone was sent to by ThePhoneHouse.

It said the repair was in progress, and then an hour later that the repair was aborted and phone was sent to the logistics department.

I gave them a call to ask what was going on. They said it's being sent to an external repair company (a sony repair centre maybe?).

TPH told me the rapair takes up to 15 working days.

Will update when I have more info.
[Sony Xperia P, U, Sola, Go] kms108:
That is the problem if you buy a imported unit, there are limitations, this includes warranty, supplied accessories and no support. there is nothing you can do as sony has the right to not support imported units. You should buy local official releases.

If sony does help out, thats at good will, your only option as mention is send the unit back to where you have bought the phone from, dont bother sending it to the sony service center of the registered unit, as most countries dont have a mail-in repair service like in the USA or the UK.

Also sony has given a clear answer on how to deal with the situation, but thats for local official release, and a company like this will not give clear info for imported units, as every country have different procedures in dealing with the problem.

From my previous experiences with sony phone, they do indicate (well slighty)which country the phone is from, just look at the language code printed on the box.

mine Se phone has a code like ZH and some others indication it's for the chinese market for Hong Kong or taiwan.

but you need to search the web for the complete list of country codes.
[Sony Xperia P, U, Sola, Go] juzz|NOR:
I have a norwegian phone with the same 12W11 code. My IC is 41708-A*
[Sony Xperia P, U, Sola, Go] dibdin:
For anyone interested, I just spoke to Luke at Sony service centre in the UK about the progress of my Xperia S. He told me that my phone will be replaced with a brand new handset, with hopefully no yellow tint/spot.

Hope to receive it soon, and when I do I will report back here and update you all.
[Sony Xperia P, U, Sola, Go] awf:
Ok as promised received my new replacement phone yesterday and tested:

The results so far:

- Perfect screen no dead pixels etc...

- Until now no yellow tint spot issues after reaching temps around 40 °C

(the old phone (12W09 had yellow burn spots around 37 °C and around 40 °C all around the edge off the screen)

- Firmware already installed was .67

- Noticed only a slight different color balance in the RGB gray values (compared to my previous phone) as a fellow user described here in the forums earlier.

Ok have to test some more but the first results are very positive :-)

New phone details:

- 12W11

- SI 1257-0976

- IC 4170B-A3880120

Cheers,

André
[Sony Xperia P, U, Sola, Go] alsaqr:
im clearly aware how to find what the country of origin is, as i clearly stated its a Uk version

and Sony did reply that You can send the phone to the service of country of origin and we only found this out by contacting them.

all im saying is when there is a big issue like this

a company should provide their customers with complete steps on how to deal with this situation

we dont all have sony shops next to our homes

so atleast an address to send to with a form to fill out would be a simple way to resolve

whether its an import or whatever

its like being on vacation and buying a product you like.

then when you return home something goes wrong

should we just throw it away ???
[Sony Xperia P, U, Sola, Go] Nimche:
^^^Second That.
[Sony Xperia P, U, Sola, Go] kms108:
I understand what you are saying, i'm just saying that not all service center offer a mail in repair service, try contacting sony hk or china, they will just tell you they dont offer this service, and you need to bring the unit in person.

sony hk will only repair official hk registered stock, if you need to repair imported units, there is a service charge and parts at extra cost, even though the problem is at sony's end, if you argue with them they will just tell you to repair it at the service center country that the unit is registered at.
[Sony Xperia P, U, Sola, Go] Nimche:
While I get what you say, but for a bigo corporation like Sony this is shameful. This is not like we bought a product and its not working after 8 months. We just purchased it last week and Yellow ting appears.

If they are a international corporation like what they say they are, then you need to upscale the service specially where the issue is with their defective production and products. If not, just reaking close down all the shops and service centers and quit selling their stuff and just sell them where they can provide some service.

For example, Sony Style shops and services here in the US are totally usless. They better off closing it down. Maybe they are reducing 10,000 jobs applies only to the US.

Have you ever wonder why not everyone buying Sony products? You could defend them all day long if you like but to what I see, Sony needs to improve one thing, either their production or their service.

Poor us, Sony lovers that have to deal with this kind of thing at least every time we buy a phone from them.

I was hoping for the Sony higher level rep to come and explain what would be best for all the defective phone to get repaired.

Now to the extension of what I said I have to bring some examples...

I have been buying Sony products for more than 5 years...

Sony E P1: was a mess

Sony Xperia X1: was a mess

Sony Xperia X2: was a mess

Sony Xperia X10: was a mess

sony Xperia arc: was the best but still some had issues like housing crack

Sony Xperia S: mess right from day 1./

Sony Vaio laptop: had issue with and paid double the price as a other brands laptop

Sony TV: Works pretty good

Sony Entertainment center: works like a dream.

Sony sound transmitter: Mess where I had to install windows twice.

Sony Camcorder: pretty nice

Sony Camera: Pretty good

Sony headphones: I love them

Sony MW600 Bluetooth headset: first one mess, second one works like a dream

Sony flash drive: was the worse flash drive I have ever had

Sony Clock: best clock ever

Sony MP3 player: Best in the market and still is the best uniqe deign ever (tubular design)

Sony Living ROOM PC: was outdated with some weird specs, but it was the best and still is the best in market.

So they can be good, they are a big corporation and they are not a child. They can take care of it but need to take us (Customers) more serious when we give them comments. This is not stone age when we bought whatever was imported or built in our country. This is a new era where customers have more power and could give some potential ideas to bigger companies.

If Sony wants to be number one, then they need to work on their service and product. SE CEO(maybe) before the end of joint venture said that they took APPLE not serious. Heck yes, and they still don't.

Sony's design department is the best, but production and hardware I am not sure.

I know people could disagree with me, but in reality this is what we are facing.

Now, who is going to pay for the yellow tinted phone I got? if you are paying for a brand new phone to get fixed, then you could disagree.

Sorry for a bit out of subject rave but hope that Sony read some of my gibberish to think about.
[Sony Xperia P, U, Sola, Go] alsaqr:
only a sony mobile manager should reply to this :)

sony mobile needs this whole thread on their desktop looool
[Sony Xperia P, U, Sola, Go] kms108:
thats alot of sony product, i'm mainy a supporter of high end sony in the ear headphones.

Its not just defending sony, in hong kong all major brands as well, as you know hong kong is a major international maket, and too many people buy imported products, it's a way for them to tackle them, they wont turn them down, but as I say expensive service charge/inspection charge+labour+parts cost.

some major companies like motorola and nokia has gone better by offerring warranty service within macau, china and hong kong at no extra charge.
[Sony Xperia P, U, Sola, Go] riggsuk:
Just check the repair page for my Xperia S, its on its way back to me via Royal Mail. However it now has a New IMEI number so looks like the handset has been replaced for me too.
[Sony Xperia P, U, Sola, Go] dibdin:
Do you know if they return it by 'special delivery?'
[Sony Xperia P, U, Sola, Go] technaudio:
Do you have any contact info?
[Sony Xperia P, U, Sola, Go] Nimche:
You know list doesn't matter or number of Sony product since I live Sony stuff for everything, but every time I am in market to buy something because of all the issue Sony has, I have to think twice before do it.

Maybe this is what Sony wants.
[Sony Xperia P, U, Sola, Go] riggsuk:
I believe its recorded delivery, there is a tracking number provided on the repair page.

I contacted Sony Support via the web page. If your asking about the website I check the details on, its provided in the email you are sent when booking the repair.
[Sony Xperia P, U, Sola, Go] alsaqr:
is there a website you can provide for the UK Repair?

or an address to send to ?

just in case this issue reappears on my UK phone??
[Sony Xperia P, U, Sola, Go] dibdin:
Here you go:

SBE LTD

FREEPOST NAT19593

ASHFORD

KENT

TN23 7BR
[Sony Xperia P, U, Sola, Go] diceroller:
I get replacement from O2 and for two weeks was fine. It developed yellow tint eventually:( Im gonna send it to sony soon. Hope that this time everything will be fine. Just a silly question: Shall I send to sony in the box with all others things like hdmi, charger etc. and a receipt from o2 or just phone only? Probably first option but I just want to make sure. Also shall I add some letter with explanation what's going on or just contact them first? Thanks
[Sony Xperia P, U, Sola, Go] Nimche:
It would be nice if you could keep track of production week under the back cover sticker. its a number something like this 12W??.

Good Luck
[Sony Xperia P, U, Sola, Go] diceroller:
Its 12W10
[Sony Xperia P, U, Sola, Go] dibdin:
Sony ask you to send the phone, charger, copy of receipt and proof of postage. Do NOT include the battery cover. The guy I spoke to said you do not need to return it in it's original box, I used a bubble wrap envelope. I included a covering letter explaining the issue I had with my Xperia S. I would get in touch with Sony first so they can book your phone in for repair.
[Sony Xperia P, U, Sola, Go] diceroller:
Thanks a lot for info.
[Sony Xperia P, U, Sola, Go] Alsarea3:
I got my phone replaced , finally ..
[Sony Xperia P, U, Sola, Go] kms108:
fingers cross:p
[Sony Xperia P, U, Sola, Go] lamplighter13:
Hello all- I see the number here (among others), can anyone please tell me what I have to look at to find this number so I can see if a potential purchase may have one of these serial numbers ??

Cheers, LL13- :confused:
[Sony Xperia P, U, Sola, Go] diceroller:
Its on the sticker under the back cover.
[Sony Xperia P, U, Sola, Go] lamplighter13:
OK, Thanks for that information diceroller !!

LL13-
[Sony Xperia P, U, Sola, Go] Nimche:
So what was it? :D
[Sony Xperia P, U, Sola, Go] moonset:
damn... I got mine from ebay, which is an unwanted upgrade. so i haven't got any receipt but it should be a UK version.

Does it mean i can't get it repair? :(
[Sony Xperia P, U, Sola, Go] Nimche:
Mine was from Hong Kong. and I just sent them eBay receipt. Lets see what will happen.
[Sony Xperia P, U, Sola, Go] dibdin:
I would call Sony if I were you & see what they say.
[Sony Xperia P, U, Sola, Go] Nimche:
I love Sony and the service they provide. Everyday is another disappointment comes out from them. Why should I waste my time and money here? They didn't even drag their end here to answer some questions for the sake of stealing our money. This is what I got after emails back and forth with HongKong SonyMobile:
[Sony Xperia P, U, Sola, Go] shmoejoe:
I would say that's pretty fair, because you did buy it from Ebay after all...you should contact the seller and get the information. You should always be careful buying from Ebay for that very reason. Don't be disappointed with Sony because you jumped the gun on the phone and got it off Ebay, where there's a 50/50 chance that anything you buy off Ebay may/may not have a warranty attached to it.

You didn't buy it from an authorized dealer, so you don't get the warranty, it's that simple. It's like going to a flea-market and buying a TV that's listed as "new" getting home to find it broken, then asking for money back or repairs.
[Sony Xperia P, U, Sola, Go] dibdin:
I have just received a new Xperia S from Sony. Have not had the chance to play with it yet, apart from turning it on, pulling down the notification bar to see if i can see any problems with a (grey background) and the dislplay on a (white background), all seemed to be fine. Will spend a few hours on it later today, spending time on the net and watching youtube vids to see if any yellow tint/yellow spot appears once it gets hot.
[Sony Xperia P, U, Sola, Go] kms108:
Thats what i'm tring to point out from my previous post, some countries like sony Hong kong does not accept mail in repair and dont deal with imported units, only official goods.

it has nothing to do with how big the company is and how bad reputation this will give to the company, different countries have different regulations.

you did mention that you got it from ebay, most large company dont accept repairs for goods sold from ebay (ebay receipt is not accepted as a official receipt of ownership), and most warranty is only valid for first hand owners, so unless you can get the offical receipt from the seller (must not have the sellers name) then you should be able to get it repaired if you can find the official origin of the product.
[Sony Xperia P, U, Sola, Go] moonset:
I bought mine from ebay UK, and it's a UK version. I contact the UK customer service and the agent checked the IMEI of my XS, it proves that my XS should be (he used a 3rd party database so he said "extremely likely") a UK version and the warranty is still available. So if I can send it to the customer service for repairing even without a receipt of purchase. (one more thing is probably be the phone just came out 2 months ago so there isn't any concern about the 1 year warranty)

:p

---------- Post added at 03:25 PM ---------- Previous post was at 03:24 PM ----------

Please report later!! I might send mine for repairing if there is no problem, what other people's experiences from Asia region scared me.....
[Sony Xperia P, U, Sola, Go] kms108:
some companies will have a record of imei or serial number and allow repair without a receipt, but some still require you to provide proof of purchase like a receipt.
[Sony Xperia P, U, Sola, Go] tel033:
hi i was wondering what bad experiences did the Asians had??

HI i'm about to buy a xperia s and i want to know sth..

IS IT ALREADY SAFE TO BUY IT? i mean will it have no problems with the screen?

i'm considering getting it from CLOVE in the uk.. i live in southamerica
[Sony Xperia P, U, Sola, Go] kms108:
this is a worldwide problem and not just asian region.
[Sony Xperia P, U, Sola, Go] wth_is_life:
It's a problem for new devices

Devices manufactured after the recognition of Sony shouldn't have that problem anymore
[Sony Xperia P, U, Sola, Go] sl1nk3:
I got mine last week from France, and so far no problem with the screen at all.

I used the phone extensively btw, using n64oid for hours, so the phone did heat up a bit :D
[Sony Xperia P, U, Sola, Go] alsaqr:
So having a UK phone, i contacted Sonymobile repairs UK

clearly stating that the phone is a UK version and that i will ship it to them

this is thier response

"Thank you for contacting the Sony Xperia Support for the UK and Ireland market. Unfortunately as your query relates to a product and/or market not supported by the UK support, we kindly ask you to resend your inquiry to the Xperia Support centre in your region. For your convenience, I have provided the correct contact details below:

Email: questions.us@support.sonyericsson.com

I do apologise for any inconvenience caused."

Kind Regards,

Luke Prior

Sony Xperia UK Customer Services

Really ?????
[Sony Xperia P, U, Sola, Go] kms108:
care to tell us where you got the phone from.
[Sony Xperia P, U, Sola, Go] alsaqr:
would you mind telling us the production week??

it on the back sticker

yeah its from a Legit U.S retailer website

i got two UK phones from them production week 12W11

and they both had the tint plus the call volume was very low

i shipped them back for an exchange today.

i hope to get newer versions since 10 days have passed since i first got it
[Sony Xperia P, U, Sola, Go] sl1nk3:
Mine is "12W10" so apparently older than the one on that picture
[Sony Xperia P, U, Sola, Go] dibdin:
Well after a few hours of trying out my replacement phone from Sony the display is good but not perfect. There is the very very slightest tint of yellow at bottom of the display, but it's hardly noticeable, and certainly a big improvement over the 3 previous handsets I had. Also after having been on the internet and playing at least three 20min plus videos on YouTube I could not see any yellow spot appearing. I am still weary, as some users have reported the yellow tint/spot appears after a couple of weeks, but hopefully this wont be the case with mine.
[Sony Xperia P, U, Sola, Go] Colinn789:
12W??

Hi, can you tell us the week of manufacture? I'm curious to see if it is after 12W12 that Sony solved the problem, so I can buy 12W13 or above.
[Sony Xperia P, U, Sola, Go] dibdin:
Only 12W10.
[Sony Xperia P, U, Sola, Go] moonset:
i am talking about replacing screens. so far i cant find any discussion of people in Europe region have send their phone for repairing.

but people in singapore and hong kong have sent theirs for replacing screens and the yellow tints are not fixed.
[Sony Xperia P, U, Sola, Go] Razje:
On my first one (12W08) i had a really bad spot in the lower right and a dead pixel.

On my newer one (12W09) I got the same problem again, but not as bad as before and now its at the top of the screen.

Today I Heard about the T-Mobile policy regarding manufacturing faults, that you can replace it within 60 days.

So i called T-Mobile today, and i'm getting it replaced again.

hope my 3rd Xperia S will be good, lets hope it's from like 12W14
[Sony Xperia P, U, Sola, Go] moonset:
try online chat with an agent instead of emails, i always think emails are replied by bots...:rolleyes:

i contacted them via online chat and the agent said as soon as your phone is a UK version, there should be no problem, as i bought mine from ebay and i told.him about this, and i have got no receipt.from a "official" sony mobile.retailer.

---------- Post added at 01:04 PM ---------- Previous post was at 12:59 PM ----------

thanks for report !

sounds like they are so lazy and just giving you a new phone.... i know what i will do - wait one or two months longer. clearly w10 devices cant be 100% no problem, some.lucky ones have no problem even with w08....

wish you luck !