yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] kanekz:
OK so I've been going thru the same thing as all of u guys not getting 4g. I'm in the LA area as well. I called in today and they even made me do a factory reset. Lost everything :mad:

I decided to try 4g again later in the evening. Guess what? 4g IS BACK!!! Wth right? So I would advise u guys to try connecting again and see what happens. I'm really curious to know what caused this in the first place though.
[Samsung Epic 4G Touch] hypershark:
4G is still toast here in the Ontario area. I'll give it a few more hours. According to Sprint, it should be up and running by 6PM tonight. I'll be monitoring this one closely...
[Samsung Epic 4G Touch] SanRique:
I'm currently having the same problems with my 4G as others in southern California are. I'm in Claremont, CA (Los Angeles county). Same symptoms. My 4G has been down since Thursday morning and I too thought I was the only one. Searching and googling wasn't coming up with anything. This issue is strangely unique to the Epic 4G Touch and the 4G towers are up and running...just not working for the E4GT. Also, it seems to be affecting only E4GT owners in southern California because others outside of Cali are currently not experiencing this issue.

It's been a little frustrating dealing with Sprint customer service and stores. They've had me thinking I was crazy and it wasn't a problem on their side. Customer service had me do all the basic troubleshooting steps...battery pull, resets, and updates. In the process, I've wiped my data which is backed up, but it's a pain in the ass having to restore and set up my preferences and apps again.

Sprint customer service believes it's my phone and reported no network issues or outages. When I went to the Sprint store, the tech gave me back my phone within a minute of looking at it and said that the issue is probably due to the recent solar flares. They said a couple others had come in reporting the same problems. I visited 4 Sprint stores in my area....Covina, West Covina, San Dimas, and Upland. In each store, I looked at all their 4G phones. Every phone had 4G connection except the E4GT. Every E4GT was doing the same thing as mine which is whenever toggling 4G on and off, it will display "connecting" then "obtaining ip address" then "disconnected". It will do this twice and then stop. It will do this every few minutes.

I really hope Sprint gets this fixed soon. You really don't realize how dependent you become on certain things until you lose it. My phone still works fine and I have data on 3G, but it's so slow in comparison.

---------- Post added at 02:32 PM ---------- Previous post was at 02:23 PM ----------

kanekz, I'm curious, where are you exactly? Because I'm in LA area too and my 4G is still not working. It's sounding more like this issue is tower specific and only LA area. Do you know what tower you're closest to where you're getting 4G?

I'm in Claremont, CA....near Ontario.
[Samsung Epic 4G Touch] SanRique:
ahoyt05, our E4GT SPH-D710 phones are LTE capable and have LTE radios in them? That's the first I've heard that. I thought they only have WiMax radios in them. I have however seen that Samsung has a separate Galaxy S II LTE model, but not sure if it's out with any US carriers.

I would be very happy if my E4GT was LTE ready. Then I wouldn't have to worry about upgrading when Sprint rolls theirs out...although by that time, it would probably be time for a new phone anyway.
[Samsung Epic 4G Touch] ahoyt05:
Actually, I posted that based on what a rep told me BEFORE I did research myself and I'm sorry to say she was wrong. That's what I get for posting before research, was the manager of the sprint store I always go to.

Caulkins E4GT gb 2.9.2, fb27 modem, rogue gunslinger kernel on one EPIC beast of a phone
[Samsung Epic 4G Touch] kanekz:
SanRique, im in the Monterey Park and EastLA area. I believe im pinging off the tower near Commerce. This whole situation is really weird though. All i know is that my 4g has come back online albeit a lot slower than before.

Currently im running Calk's FC07 based Rom and FC07 modem.
[Samsung Epic 4G Touch] SuperSwagSauce:
Our phones DO NOT and WILL NOT have LTE.
[Samsung Epic 4G Touch] hypershark:
Here's the latest...

So 6PM came and went and my 4G connection is still toast. I called Sprint tech support again and they informed me that the towers in my area report that they have been fixed. Specifically, the tech mentioned a tower in Fontana and Chino were down and services like SMS, EVDO, and 4G were affected, but should've been fixed. Great! After going through the typical "pull the battery out" and "let's reprovision" your phone exercises, the signal is still non-existent.

The issue was again escalated to a supervisor who was apologetic and told me that they would look into why these towers aren't functioning the way they should and that I should be expecting a call from them sometime tomorrow.

So back to square one. I'll post again after they contact me and if anything tangible happens. Bleh. :confused:
[Samsung Epic 4G Touch] SuperSwagSauce:
I have full 4G coverage in my area and I am in the same boat as you guys. No 4G whatsoever for the past couple days.
[Samsung Epic 4G Touch] ahhlix:
I'm starting to hate Sprint for not acknowledging this problem, I think this is gay! I connected fine in Downey CA but not in West Covina. I wonder if our phones are dual band and for some reason our phones can't pick it up. I know the ns4g and the og epic do connect
[Samsung Epic 4G Touch] SanRique:
ahoyt05 and SuperSwagSauce, thanks for clearing that up for me on the LTE thing. I think maybe when Sprint was referring to "dual mode", they were maybe talking about 3G/4G phones as opposed to phones that are just 3G.

Thanks kanekz for the info on your situation. I believe I'm pinging off of a tower near La Verne. And as of 7:45 pm Sunday, March 11th, I'm still without 4G connectivity.

I decided to call Sprint in hopes to escalate this issue. I just got off the phone with them. Geez, that was a bit frustrating...over 2 hrs on the phone with them and being disconnected by them once. I always hate calling them because each time they want to do the same things to troubleshoot. I talked to several people and they kept wanting to point the finger back to my phone. Finally after beating it into the last reps ear enough, I got them to escalate the issue to another level...whatever that level is. They said they were going to follow up with me in the morning after they look into a few more things. They also said they were going to call the Sprint stores that I visited to have them test their display and test E4GT phones to verify that their phones are doing the same thing. I'm not sure if they are really going to do that, but I kept pressing the issue of what I witnessed at each of the stores....how all the E4GT phones I looked at were also not getting 4G connectivity. We'll see. I'll update with another post once I talk to them tomorrow.

I'm really ok with being on 3G if it's only temporary, but it's irritating when Sprint seems like they don't want to look into this a little deeper than just the individual customer's phone. If they just recognized it was their issue or even tried a little more to look deeper into it and told me they were working on it, I'd be content until it was fixed....well that's if it was fixed in a reasonable amount of time!

For everyone experiencing this same issue: I'd really be interested to know when you come back online with 4G connectivity and where you're pinging from.
[Samsung Epic 4G Touch] suddenincline:
4g working fine in St. Louis yesterday I don't get it at home so I'll have to wait till work tomorrow to try it out and see if it works then.
[Samsung Epic 4G Touch] SanRique:
Oh and btw...out of curiosity and to test, I temporarily changed the WiMax REALM setting to clearwire-wmx.net. I immediately got 4G connection to Clearwire's network and when going to the internet, my browser forwarded me to Clearwire's account setup/login page. So this tells me two things (correct me if I'm wrong):

1. My WiMax radio is working fine.

2. The 4G tower near me is working fine since Sprint 4G IS technically Clearwire 4G network.

I don't plan to share that with Sprint because I think they will make more of an issue that I'm messing with those phone settings when I shouldn't, but it at least is proving further that it's a Sprint network issue....probably a configuration that was wiped or changed somehow.
[Samsung Epic 4G Touch] ahhlix:
I did the same, something is up and nothing will be done till we all call and tell them. I'm tired of dealing with this company
[Samsung Epic 4G Touch] andygallo:
Exactly one week. Woke up on a Thursday, no 4G. Woke up the following Thursday, 4G was back.
[Samsung Epic 4G Touch] ahhlix:
Thanks
[Samsung Epic 4G Touch] SanRique:
I don't want to jump to conclusions...yet, but that's a little weird. Thursday morning when I woke up was when I first lost my 4G/WiMAX signal.
[Samsung Epic 4G Touch] ahhlix:
Lol I didn't notice that till now, so by Thursday we should have 4g.
[Samsung Epic 4G Touch] jmbigb79:
I also do not have 4g. I notice this on Thus morning but didn't put much attention to it because it's a hit or miss for service where I live in the San Fernando Valley.

Once I got to work, in the city of Monrovia, still no 4g. What's weird is that there is a tower with 4g available 100ft away from the building i work at. A co-worker has the og epic 4g that is connected with full bars. Another co-worker, my boss, and I have the E4gT yet no 4g.
[Samsung Epic 4G Touch] ahhlix:
ok guys, I've had it with Sprint. please help everyone out and go here http://community.sprint.com/baw/thread/86684 and post your complaints, I started that thread on Sprint to see if maybe just maybe Sprint will try and fix it. otherwise I'm gonna roam up the ass
[Samsung Epic 4G Touch] SanRique:
hypershark, I'm sorry you had to go through all that. I feel your pain and have experienced the same with Sprint customer service and tech support. I don't think what you did was extreme. You're not a happy customer and you should get what you pay for...simple as that. I think in the heat of frustration, you vividly recall the events of today and recount them well.

ahhlix, I replied to your post on Sprint's community page saying I'm another one experiencing this problem. We'll see if anyone from Sprint even reads and responds.

Oh and btw, I too was expecting a call today in the AM from Sprint. That's what they told me yesterday. They never called.

At this point, I've got lots of other fish to fry so I'm going to wait it out until the end of the week. If I have time before then, I plan to call Sprint CS again to have them open a service ticket so that they document my visits. From there I plan to go to the West Covina store to have them verify no WiMax connection, then go to a store near or in Downey to have them verify that WiMax works there. Maybe that might open their eyes?
[Samsung Epic 4G Touch] ctbearz:
This is very bizarre. It seems the entire SoCal / Los Angeles area is affected. I work in Glendale and live in Pasadena area. I've had perfect 4G connections with incredibly reliable speeds up to 12-15mbps. All of a sudden, I think since yesterday or 2 days ago if I recall correctly, no 4G connectivity whatsoever in either my home or work place, which both locations have had PERFECT connections before. What is up Sprint???????????????? :confused: It's like they turned off all their 4G/wimax towers in the area. I have 5 coworkers who also seem to lack 4G connectivity lately on their E4GT.

Everyone including myself running on 100% stock ROM.
[Samsung Epic 4G Touch] ahhlix:
Thanks man, I saw that. If or when you go let me know cause 2 voices are louder than one. I'm tired of this crap, I'm thinking I'm gonna do the early upgrade buy out when the galaxy nexus comes out and the roam like there's no tomorrow till they kick me out
[Samsung Epic 4G Touch] cidica:
Someone posted this same issue on the Sprint forums and afaik they are on a Stock rom and having the issue of no 4G (the main poster said he was in a Sprint store) and even looked at a demo phone and it also had the issue as well as a Sprint employee. Sadly no one from Sprint has said anything yet but people are starting to complain on their community forums now as well.
[Samsung Epic 4G Touch] ctbearz:
Wait...WTF?!

Our E4GT has BOTH wimax AND

LTE

!?!??!

So we won't be left in the dark when Sprint drops wimax in favor of LTE in the near future??

This is certainly new news to me...since when was this true?
[Samsung Epic 4G Touch] kanekz:
Its not true. The employee told ahoyt05 the wrong info. Hopefully this gets resolved for u guys soon. I'm assuming they just fixed the tower that I ping off of and so I got my 4g back. Maybe my call into CS helped. Not sure.
[Samsung Epic 4G Touch] cidica:
yeah As said above me that is NOT true in the least. these phones will not work with LTE. At the same time however I do not see that as a drawback even with someone picking up this phone now as LTE will not be all over when it does light up and we are still going to have WiMax well into (iirc 2015) or something.
[Samsung Epic 4G Touch] ssconceptz:
I remember back in my EVO 4G days that if you didn't backup your 4G key or something like that and you somehow reset your 4G and didn't restore said key your 4G was lost forever. It was something like that but it seems we don't have this type of backup for our devices although they use the wimax radio.

Here is a link http://xdaforums.com/showthread.php?t=887900

they backup the wimax RSA keys, that's what it is.
[Samsung Epic 4G Touch] ahhlix:
Yeah that isn't the issue, I connect to 4g in Downey, CA
[Samsung Epic 4G Touch] ssconceptz:
Then there really is no issue, if you can connect to clearwire then your 4G is working, you just need Sprint to reset your data profile, call back until you get someone who is smart on the phone. Make sure your back to stock.
[Samsung Epic 4G Touch] ahoyt05:
Yeah, if you read earlier in the thread or after that post it was corrected.

Caulkins E4GT GB 2.9.2 bare ROM, FB27 modem, rogue gunslinger kernel on one EPIC beast of a phone.
[Samsung Epic 4G Touch] autoprime:
havent read thru all 5 pages but..

when you first turn on wimax... go to settings > 4g (i forget where it is exactly its been so long since ive used touchwiz).. and when you connect to 4g it'll show the status..... scanning.. connecting.. getting ip etc.

wimax will scan two times and then pause for 2 minutes before trying again. are you seeing wimax scan/get ip/fail? or is is connecting? or what is the exact effect?

if its scanning over and over.. then there is no active tower in the area.. whether you are on clearwire or sprint realm... that wont change. if its trying to get an ip and failing there are multiple issues.. could be tower.. could be phone. and last... if its connecting to the towers but the browser redirects you to a sign up page.. you just doesnt go anywhere.. then thats some sort of provisioning error.

if its not seeing any towers.. nothing you can do other than find another working tower somewhere else. if its trying to get an ip and failing.. try doing a full ##786# reset to set wimax back to 100% stock.. i have used this to fix broken wimax in various situations. if you're connecting to the tower but cant browse.. then as i said.. provisioning error.. according to sprints towers.. you look like a non-paying customer and this will need to be fixed on sprints end.
[Samsung Epic 4G Touch] ctbearz:
scanning.. connecting.. getting ip...disconnected.
[Samsung Epic 4G Touch] syphex:
Same exact issue in San Bernardino, Claremont, Ontario, and Rachno Cucamonga ( all in southern California ). I used to have great service in all these cities and since Friday I can't connect. I have done the clearwire test and connected successfully so I know my 4G is working. I have contacted Sprint two times now and they keep wanting to send me a new phone (which they did already but I know it won't work). My mom has a brand new Epic 4g touch unrooted/stock everything and she is having the same issue.
[Samsung Epic 4G Touch] autoprime:
ok.. sounds like its a tower issue than. but just to be 100% sure its not borked wimax settings in phone.. you can always make sure you are on a GB rom and do the ##786# reset which will repair wimax.. no matter the condition.

if still getting connecting.. getting ip.. disconnected.. then it is 100% a tower issue.

you could test this further by applying the wimax mac address edits in my sig and using Clearwire realm. still get disconnects? if so then its 100% the tower. if not, and you do get connected with clear, then it's a sprint provisioning error that sounds pretty nasty.

i know my advice may not be fixing anyones phones.. but it will at least get to the bottom of it all.
[Samsung Epic 4G Touch] ahhlix:
Yup, it is a tower problem. I did the ##786# when all of this started on stock el 29 and nothing. I even re-entered my mac address using the full wimax settings thread file and nothing, changed the realm from sprintpcs.com to clearwire-wmx.net and boom! Got connection but it would ask me to sign up for service through clearwire...
[Samsung Epic 4G Touch] autoprime:
ok.. so you got connection with clearwire realm! very interesting. so it is indeed a sprint provisioning issue. nasty. very strange.

get yourself a Clearwire MAC address to go with that Realm setting and you've got yourself some working 4G... or just wait for Sprint to fix this ;)

thx for the update tho.. glad to know the specific issue. now im wondering what caused it.. ?
[Samsung Epic 4G Touch] ahhlix:
Haha that'll be nice...how do I get a mac address ? Yeah, do you think Sprint will ever fix it ? Or even see it in their systems ?Or do I need to hijack a Sprint store and demand they fix the 4g in my area lol
[Samsung Epic 4G Touch] Rynoo:
Same issue, but solved, ty :D
[Samsung Epic 4G Touch] ahhlix:
Care to explain ?
[Samsung Epic 4G Touch] reddragon72:
Same issue in Houston two days ago. Wife's Evo 4G had no issues connecting right next to me so I knew it wasn't a tower issue, but my phone or the plan. Called Sprint and talked to three people. The last person I got was in the 4G department. They found that the system is going through upgrades right now for LTE, but he would not elaberate due to privacy concerns... or something like that. He said that my phone had been removed from the Wimax channel to the LTE channel. Since that happened the towers were ignoring my request for an IP. He said the phone is either setup for Wimax or LTE but not for both. 0_o So I asked him how to setup the phone for LTE and he said "there is no need yet since LTE is not open to the public, but only in the testing phase" So I asked... exactly "So can I call back and have my phone switched from Wimax to LTE when LTE is opened up to the public in Houston?" He said "Yes"?!?!?!?!

What does that mean??? He knows all about my phone and what it can do so why did he say that?

Also he mentioned that this seems to be happening to all Epic 4G Touch phones since they are listed in the Sprint system as LTE capable. So that is why people in Q1/Q2 LTE area's are having the issue.

Call sprint and get the 4G people on the phone to reprop your phone from LTE channel back to Wimax.
[Samsung Epic 4G Touch] autoprime:
so you were told your issue.. but was it reversed and fixed?
[Samsung Epic 4G Touch] reddragon72:
Yes it was fixed and worked in about 2 hours as the rep said it would take a few min to filter through the towers since each tower is "cached" and checks in for updates every 15min.

He told me straight up that my phone was switched to LTE. You cannot be in both 4G channels in the system. I didn't think to ask if LTE was going to cost more or something. :p
[Samsung Epic 4G Touch] autoprime:
what's weird is... Sprint is releasing an LTE/WiMax HotSpot this summer... so it would have to be in both systems. maybe that's something theyre working out now.
[Samsung Epic 4G Touch] ahhlix:
I believe what you're saying and all but how come my phone can connect to wimax in a near by city and not where I live ? if in fact my phone and everyone elses phones here were switched to LTE then wouldn't that mean that we wouldn't be able to connect to any of those towers period ?
[Samsung Epic 4G Touch] ahoyt05:
Ok, I was told our phones could do both by a sprint manager, then people here told me they can't, so which is it??

Caulkins E4GT GB 2.9.2 bare ROM, FB27 modem, rogue gunslinger kernel on one EPIC beast of a phone.
[Samsung Epic 4G Touch] jklph:
A possible theory based on the info above could be the Downey tower hasn't been refreshed and using an outdated cache.
[Samsung Epic 4G Touch] syphex:
It's definitely not just Downey. I travel over 50 miles round trip that I used to get 4G the entire way and now nothing. Sprint has no idea. They said there was an outtage Friday for a small window of time but that it was resolved. I've called three times and they won't go any farther than offering me a new phone or just creating a ticket.
[Samsung Epic 4G Touch] hypershark:
FYI - Amber from Account Services never called me back. I had to call them and was put in touch with Charice who I had to explain everything once again... She's been responsive with my account changes. Throughout this whole ordeal, I feel like I got placed in the penalty box with Sprint...
[Samsung Epic 4G Touch] pl0p:
Same with me. I first noticed no 4g on Saturday. No 4g in the Glendale, Pasadena and Burbank areas.
[Samsung Epic 4G Touch] SanRique:
So I called Sprint again today since they never called on Monday like they said they would. I'll try to keep this short, but it's hard when frustrated. I asked them to open a repair "eTicket" to document my visits to Sprint stores today.

I went into Downey today and to no surprise, I got 4G/WiMax connectivity. I asked the tech to verify my phone was getting 4G, that my phone was functioning properly, and to note it in the eTicket.

On my way back to the office, I stopped off at the Covina store which is the first store I visited back on Friday. Still no 4G connection. I asked the tech to verify my phone was not getting 4G, again that my phone was functioning properly, and to note it in the eTicket.

While I was at the Downey store, I don't know why, but the tech put me on the phone again with Sprint Customer Care...same place I have been talking to 6 times before, including today. Customer Care transferred me to Advanced Tech Support who then told me they were escalating my issue to a "network technician" who would contact me within 72 hours. I guess that's a higher level support. I don't know. We'll see I guess. And 72 hours? That's another 3 days...*sigh*

Dealing with Sprint employees is another story for another thread. They are usually courteous (except a couple reps today), but not helpful at all. I feel like I get the run around each time and their procedure of voluntarily transferring me to their supervisor for my "inconvenience" wastes more time and resources because the supervisors do and say the same things as the reps.
[Samsung Epic 4G Touch] ahhlix:
Dude I know exactly how you feel, I hate Sprint now
[Samsung Epic 4G Touch] rayprobg:
Just to let you know the reason that you feel like you get the runaround and the reason you get transferred is because they don't have a clue as to why you are having issues so they transfer you to someone who does and that can fix the issues

This is meant to go to the OP I don't usually use the mobile app for replies
[Samsung Epic 4G Touch] globalninja:
I wouldn't say mine isn't working, but unusable...I used to get 14mb down

Sorry its so dark, I had screen filter on

Sent from my Epic™ 4G Touch
[Samsung Epic 4G Touch] toanau:
I did al type of update still no 4g. I tried flashing the Blend ICS ROM v2.0 with fc07 modem. Now I have 4g not sure how it happened. I lived in west Covina area.
[Samsung Epic 4G Touch] ahhlix:
I understand that, but the problem is no one knows what the problem is and the people who are suppose to help don't instead the lie about things or just simply blame my phone and coverage area