[Motorola Droid X2] tkuligowski:
I'm just generally fed up with Verizon so much that I am in fact considering filing a BBB complaint myself against Verizon. Speaking generally here everytime I call Verizon and ask a question. I get a different response. Some of this you know because of my previous threads about a warranty claim and my upgrade promo.

heres a quick run down of how my problems started.

I see a link saying $100 off 4g phone in my verizon allowing me up upgrade early.

I try to utilize link and it doesn't work..says I have to upgrade full price. I talk to chat person. they say you have the promo but need to call CS.

I call CS they say sorry it's $100 off full retail. you should have used the promo it when you got your X2 cause it was in effect then and you could have gotten have gotten a 4g phone $100 off contract then. my response..gee thanks! I'm glad they were kind enough to tell me that when I bought the X2 because I really wanted to pay MORE for a X2 then I would have paid for a 4g device. (yes thats sarcasm)

I was irritated by this so I emailed them with my concerns.

I get a call back from a very friendly rep named Nicole. Nicole states I checked with my supervisor and you can upgrade early to a 4g phone $100 off contract price and you keep your current upgarde date. I'm like hell yes Nicole, but I need to research first so i can get one I really want. She says no problem Ill call again or you can call anytime to utilize the offer. She does call again, but I missed the call.

I want to actually verify that this is noted in my account so two days later I call and say hey I have this promo blah blah. the rep confirms with me what Nicole said. So I'm like yes..things are just peachy. He also says I can do it in store.

So fast forward a couple weeks. I go look at phones. I want a Nexus. In store salesman says hey you do have the promo but if you get it in store we have no control...it will change your upgrade date automatically..youll have to call CS.

Fast forward again. I'm fed up with my X2 because of nagging issues. It should be under warranty. Tech rep says hey I can give you a deal instead of warranty replacement...How bout getting a 4g phone with $100 off. Im like you know that sounds like a great deal but I already have a promo on my account for that. He says ok, but you should do it now and get a new 2 year contract. I say well if I do will it change my upgrade date? The tech says yes. I explain that my promo does not and he tells me that this is absolutely not true and any upgraded phone will change my upgrade date. He goes on saying human error and yada yada. I say well I had two different reps tell me the say thing. He responds with I'm sorry but thats not true. I say well I guess I'll take my replacement X2 (I asked about alternative replacements...they said only an X2)

So thats my story. Some of you may say whats your problem..They are giving you a chance to upgrade early and a $100 off. Who cares if it changes your upgrade date. Well believe me I think it's awesome Verizon is offering this deal and am no way faulting them for that. What I am fed up with is crappy Customer Service that tells you one thing one day and another thing the next. it's unacceptable. Ever since I've been a Verizon customer I've had this issue. I ask a a question get one response, ask another rep and get a different response. If your going to offer someone a deal then it should be the same no matter who you talk too.