yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] TransformerPrime:
Checking/waiting for the big/exciting news/update...
[Asus  Eee Pad Transformer Prime] krispy521:
It seems that Gary and the updates come around late night/early morning anyway.
[Asus  Eee Pad Transformer Prime] Graffin:
F5 F5 F5 F5...

Enviado desde mi LG-P990 usando Tapatalk
[Asus  Eee Pad Transformer Prime] 131313:
The message will be simple: another betatest

LOL, I stick to mine: we carry on betatesting the prime ..MS has seen that we are quite resistant... they need us too...

Let the win8 for arm be released to us, Gary ! :p

Edit: so quite a few of you quys hang out here at this time lately, how nice.
[Asus  Eee Pad Transformer Prime] monkeyboywa:
hang out? i wrote a console app that refreshes my browser for me..along with changing out my "bedpan" while i stare intently at the screen for the slightest change in pixels denoting a new addition to the forums.

oh..and i dont blink ;)

i'm on here all day every day...more than that blackhole of time called facebook/twitter...
[Asus  Eee Pad Transformer Prime] scrufy:
LOL
[Asus  Eee Pad Transformer Prime] trita629:
When is SuperNote going to be fixed?
[Asus  Eee Pad Transformer Prime] 131313:
what's wrong with it?
[Asus  Eee Pad Transformer Prime] texstar:
We should get a firmware update tomorrow and Android 4.0.5 in early April.
[Asus  Eee Pad Transformer Prime] David522d:
Ive been checking this all day, FIX MY WIFI!!!!!!

Then ill be happy =)
[Asus  Eee Pad Transformer Prime] demandarin:
its only been seen on Europe site they receiving update by the end of the week. they said nothing about north America update yet.
[Asus  Eee Pad Transformer Prime] 3rdamention:
That was awesome. I needed the giggle, thanks bro. Air High Five to you.
[Asus  Eee Pad Transformer Prime] junrider:
What everyone has been waiting for:

3/22/2012 Update -

1. I am back for the next few days. I will get caught up on messages and updates shortly.

2. The next firmware update is in qualification testing now. We are also working on solving some flickering problems reported by a few users and hopefully that will be addressed in this next release.

3. The announcements on the TF201 (not being canceled as speculated) will occur as soon as I have a release to do it.

4. Full time forum support at a few Android centric sites will be launched in the near future as discussed.

Was #3 the exciting news?
[Asus  Eee Pad Transformer Prime] demandarin:
no, the parenthesis part was just shooting down the recent rumours of it being discontinued again. we have other news coming soon on Prime.
[Asus  Eee Pad Transformer Prime] krispy521:
3. Let me know Gary...I have a Prime and $100 waiting to send in for an upgrade to a TF700.
[Asus  Eee Pad Transformer Prime] junrider:
Oh ok.. It was a little confusing I thought the exciting news was that the prime wasnt being discontinued, but just waiting for the signal from top. :D
[Asus  Eee Pad Transformer Prime] demandarin:
more than likely not happening. that's not what #3 implies at all. #3 implies that there will be announcements on prime once he gets the OK to say it. and it also says the prime is not discontinued, to debunk that rumour again.

so if prime not discontinued, there will be no upgrade. we could wish for it but 99% sure it won't happen. we have 1% chance of it happening ;) think outside the box...it will probably be some other kind of good news.

if it does happen, I'd be surprised. plus would seriously consider the upgrade ;)
[Asus  Eee Pad Transformer Prime] 3rdamention:
What are your predictions/speculations about the "prime surprise? "
[Asus  Eee Pad Transformer Prime] krispy521:
I'll keep hoping with the 1% since I love the thought of Stable WiFi and working GPS. 1080P screen is just a bonus.
[Asus  Eee Pad Transformer Prime] junrider:
Yeah demandarin whatcha think it is? If you do know, give us a hint at least if you cant fully release it.
[Asus  Eee Pad Transformer Prime] blaxican25:
maybe will get a coupon for the tf700 :D
[Asus  Eee Pad Transformer Prime] kwarner666:
Speculation

I would really love to be able to unlock my Prime without voiding the warranty.
[Asus  Eee Pad Transformer Prime] ohwell:
I would say nobody knows what it is other than Gary . Why would he tell anyone else in this forum and chance losing his job for giving out information before he's authorized to do so? mind games mind games!
[Asus  Eee Pad Transformer Prime] junrider:
If you only knew..... oh the mind games... I just hope people dont lose sleep because were on the edge of the waiting game.
[Asus  Eee Pad Transformer Prime] blaxican25:
i posted on asus facebook three days ago about my flickering to lol it looked like a tv with bad reception then i factory reset and it was gone, wondering what caused it:rolleyes:
[Asus  Eee Pad Transformer Prime] TransformerPrime:
Thanks for the update. Didn't notice there will be major (surprise) prime news...now really curious what that would be...free accessary?:-)
[Asus  Eee Pad Transformer Prime] Gage_Hero:
Surprise!!!

The surprise is ....... there is no surprise ...... yet. Maybe they are going to upgrade to jellybean.... who knows....
[Asus  Eee Pad Transformer Prime] Coderedpl:
So I emailed ASUS recently and this is the reply I received today:
[Asus  Eee Pad Transformer Prime] demandarin:
yo no hables engles. ;) lol
[Asus  Eee Pad Transformer Prime] Kasper31:
Who's going to be the first?

Well I for one do not want to be a beta tester for jellybean. I will be waiting 2 weeks till enough people have tested it out and find it a better Os then Icecream sandwich. While Ics does have some nice features I am missing the stability that Honeycomb offered.
[Asus  Eee Pad Transformer Prime] ssjgesus:
Any hint if the TP 'Surprise' is related to wifi issues or just some generic software change/promise ?

If its not related to wifi then i'm going to finally put my skinomi skin on !
[Asus  Eee Pad Transformer Prime] SteveG12543:
I'm hoping for the upgrade + $100 offer now. I love my Prime, don't get me wrong, but upgrades are always nice lol.

Full bootloader unlock would be nice too if the above doesn't happen. Both improbable, but whatever.
[Asus  Eee Pad Transformer Prime] laurentbon:
Well, I just bought a Prime yesterday night, looks like I should have read this thread first..

I would be gutted if it is announced it is discontinued for a better hardware version..

Where was the "announcement" made first?

Cheers,

L
[Asus  Eee Pad Transformer Prime] Lorthirk:
Whatever the big announcement is, all that I ask for is that anyone around the world will be treated the same. I really fear that, if it's something that involves support, me and other European people will be cut out.
[Asus  Eee Pad Transformer Prime] bimbobo:
Forum support at few centric sites...can anybody translate this into a "understandable" meaning?

And YES... please let us have some decent support in Europe too. Like I and others stated in different threads and this one too, we are like "in the middle of the desert with a horse with no names". For the old guys like me, this was a song by "the America", but it's more the actual with ASUS Europe.

About fw and announcements, I will use WW's fws as soon as available.

If I can trade mine for +100$ I will first be sure that I do not get mad like with the TF201, and if they fix my RMA for WiFi/BT, well I can also keep the TF201. I like it!
[Asus  Eee Pad Transformer Prime] Danny-B-:
Forum support will have to deal with users from all regions, i wouldnt worry.
[Asus  Eee Pad Transformer Prime] 131313:
Usually when you are looking for something you always find it at the end, but you are lucky:

This time it is at the beginning, of the thread. :cool:
[Asus  Eee Pad Transformer Prime] Lorthirk:
Yes, but when I send an RMA I send it to Italian support, not the forum... they HAVE TO be aligned, or the whole story will be an epic fail.
[Asus  Eee Pad Transformer Prime] 95139ieaci:
Someone is selling me a 32g tf201 with dock for 500$. but i kind of want to hear the big announcement first. I hope it is a global price drop.
[Asus  Eee Pad Transformer Prime] -lukin-:
Will there or will there not be a GPS fix in the near future?
[Asus  Eee Pad Transformer Prime] jordache16:
Thanks for the update Gary. I'm loving my Prime; it is by far the best tablet on the market. It's a shame at how people will blow the smallest issues out of proportion and will come on here and *****, moan, complain, and flat out lie about how many times they returned their prime just to make themselves feel better.

On a side note, I wonder what the heck the exciting news could possibly be?
[Asus  Eee Pad Transformer Prime] B-Mod:
Gary, you might want to have someone look into your RMA process. I have not received my rma email in over 24 hours, there is no reason for an email to take over 24 hours in this day and age. Number to you might want to act fast and look into a issue with screens cracking from being docked. My wife's screen cracked in the upper left corner while docked, I sent you two pm's about it but heard nothing back on the issue. I am now scared to leave my prime docked as the same issue may happen to my prime. We paid good money for these units and deserve fast service for issues we did not create. Your company needs to look at this from the costumers side of the issue also. I hope Asus learns a valuable lesson from this troubled product launch.........Brian
[Asus  Eee Pad Transformer Prime] AWhistler:
Thanks, Gary

.15 has been working well for me since OTA was available for my tf201. I look forward to .16 (assuming no regression issues!) GPS kinda works, and WiFi works but seems weak. My only issues are with bad apps, including the stock browser.

But most of all, I am glad to see Asus living up to their reputation of making great products and conspicuously fixing broken ones. It has been that way since the days when you were mostly known for only motherboards. Keep up the good work.
[Asus  Eee Pad Transformer Prime] DrDawg:
Wow...just wow

Gary, this is the kind of customer support users yearn for. Good on you, and good on Asus.

I was an early adopter (in fact, a beta tester) for Toshiba's frequently maligned Thrive tablet. It was a nice machine for its time and, with its unique features, should have been competitive. But one thing spoiled it for me, and led me to swear off every buying another Toshiba: their customer support. Appallingly bad. Updates were slooooow to emerge, and half-assed. Bugs and engineering problems (which everybody has) were acknowledged only when the level of publicity became impossible to stonewall any longer. Add to that their failure to honor their contractual obligation to release the kernel source code in a timely fashion (it took like a quarter of a year of our nagging to get them to release it) and their utter refusal to even interact with, much less support, devs, and I finally just decided that Toshiba was just about the worst tablet vendor going. So I bought a Transformer Prime (well, actually, I've bought three of them so far, two as gifts). And I couldn't be happier. And now, to see the level of communication you are engaging in with your customers....wow. Good on you. I'm officially an Asus fanboy now.
[Asus  Eee Pad Transformer Prime] djadja_jura:
Please fix browser lock ups...
[Asus  Eee Pad Transformer Prime] Houndx:
Neat post, I wish you'd address wifi signal strength. Mine would usually get one bar 15' directly above my router and the same about 10' on a nearly level plane in front of the router. My wife's iPad, her Samsung infuse and my Samsung skyrocket always saw full strength signals in both of these rooms. The tf201 would occasionally shoot up to a full signal then dive right back down. I thought I could live with it until I had to stay at a hotel while attending my grandfathers funeral and found out that I couldnt get the hotel signal that all three of the other devices saw just fine.

Additionally my unit had two dead pixels and a very bright splotch about the size of my pinky fingernail almost dead center about 1" to the right side of the screen... Ie, exactly where I'm always looking. All three of these problems developed over several weeks of use.

On the other hand, good on you Asus for offering me a full refund two months into owning the device. I've never heard of another company doing that and I'm very impressed and I'm making sure that I tell everyone who might be interested about what I'm calling the incredible level of service you've offered. I'm looking forward to receiving the check next week.

Too bad about the qc tho.

I do have to say that it's VERY disappointing that your phone CSR offered to reimburse me for any accessories that I purchased if I sent the receipts but via email today I was told that I'd have to now send those items in to. Presumably on my shipping dime and delaying my refund. That's about $100 worth of renigging there. So Asus gives and Asus takes away.
[Asus  Eee Pad Transformer Prime] demandarin:
this thread should also become a sticky. ill request it.
[Asus  Eee Pad Transformer Prime] wynand32:
Just out of curiosity, what's wrong with ASUS expecting you to send in the accessories (even with you paying shipping)? I think it's frankly and simply amazing that they're offering to reimburse you for accessories on a product where they're doing a direct refund (which as you note is unusual). If I buy ANY product, then buy an accessory from someone who doesn't take returns, and then return the main product to the retailer, I'm stuck with the accessory. And yet ASUS is giving you money for them?

Wow. Just wow
[Asus  Eee Pad Transformer Prime] David522d:
thanks gary !
[Asus  Eee Pad Transformer Prime] e.mote:
>I wonder what the heck the exciting news could possibly be?

It's the classic marketing ruse: Promising an exciting "goodie" some time in the future. Get people excited about it and get their minds off their present troubles. Quiet the lamentations for at least a while. Two weeks anyway.

Let the rumors of Win8 dual-boot commence! What?? Not a Win/Lin/Droid triple-boot?!

Heh, yes, just a jaded ol' cynic is me. Not to doubt Gary's words, as I'm sure there'll be a "goodie" as promised, although how "exciting" it is, is probably open to interpretation.

My SWAG: Prime's price will be lowered to $400. And all existing buyers of Prime will get credit to buy THREE WHOLE GAMES FOR FREE on Android Market! Er, Google Play I mean...
[Asus  Eee Pad Transformer Prime] eyesparky:
Thanks for the post and setting up this thread Gary. My Prime has been in pretty good order since the .15 update with only the odd niggle, which hopefully will be smoothed out in future updates. Intrigued to know what the good news is and look forward to finding out.
[Asus  Eee Pad Transformer Prime] B-Mod:
Yes this also is my big issue, I hate how it stalls out, then error message, then works again for a while.....
[Asus  Eee Pad Transformer Prime] Houndx:
Way to ignore my gushing praise in the first 50% of that post then try to ding me for not being grateful.

My issue? The phone CSR said "just include the receipts for accessories" and today the email CSR gives me a different set of rules. Had I been told to include them in the box they'd already be at asus without 1) me paying to ship and 2) delaying my receipt of the promised refund. If you can't see why I'm pretty disappointed about that then yep.. Wow, just wow.
[Asus  Eee Pad Transformer Prime] rand4ll:
The browser issue is probably more on Google shoulders than asus. It's the unmodified stock ICS browser...
[Asus  Eee Pad Transformer Prime] demandarin:
3 whole games doesn't equal to $100. what would be great is a $100 voucher towards a keyboard dock for current owners of prime or early batch owners. now this would be great.

I always like seeing your neutral point of view. it has definitely put some people in check up here who can't look at things objectively. or from both sides at least. always interesting and informative to read your your posts. Especially when you come in and basically debunk what some others have said.
[Asus  Eee Pad Transformer Prime] dingdonggggg:
Gary,

Could you please place the date of your last modification in the titels of your threads.

Then change the date as you change your OP.

This way it is easy for us all to see when there is something new to read in the OP.

Thank you very much.

Respect for you guys from Asus still hanging in there with all te S... that's coming your way.

gr.
[Asus  Eee Pad Transformer Prime] GernBlanston:
Gary, I certainly don't mind, and in fact commend Asus for showing the type of commitment that it takes to have you addressing members of this forum directly.

The problem I, and perhaps many others experiencing my problem (the serial number issue), are having with you is the approximately 3-5 weeks worth of "provide your information and a service technician will contact you and walk you through a procedure" that we got, and later, the proclamation that the problem was solved on CNET. I know of (anecdotal evidence, I'll admit) only one instance where the problem was solved over the phone, yet your missives on the subject, both here, and later at CNET, hinted at some special 'procedure' that was presumably effective. You indicated that phone support technicians had been briefed on this procedure, but when Asus support was contacted by users experiencing the problem, support personnel:

1. Did not at first know we had moved to ICS, and didn't know there had been an OTA update.

2. Didin't know about the issue

3. Didn't know about a procedure to fix it

...until many weeks after the problem surfaced and you had declared the fix in place. And the fix....well...

With the above situation with phone support, calls to RMA the device were often ignored due to the hints at a procedure actually existing and promises of technicians (you know, ones who knew there was an issue and presumably having a means to correct it) contacting those who had provided their personal contact information.

In fact, the 'procedure' was/is to update the firmware, and if that doesn't work, RMA the device...why was this never iterated clearly by you? It would have saved many people a lot of time...instead, your 1/25 update says, "one option is to perform a manual update" then, failing this, "provide your info" and then another round of, "Don't call us, we'll call you."

That, and to proclaim the issue "fixed" on CNET was just silly. Further, to come in here and suggest that a significant number of persons suffering the issue were too lazy to respond to attempts to contact, or outright liars and corporate spies/plants...well, that's just not as cool as most in this thread are making it out to be.
[Asus  Eee Pad Transformer Prime] gruntguy:
Gary Gary he's our man! If he can't do it, no-one can!

Okay seriously now, thanks so much for always taking time out of your very busy life to reach out to us. As customer service goes, this is really top-notch. I'm sure I speak for everyone here when I say we really appreciate you personally posting updates for us and not only addressing, but also doing your best to resolve issues.

Thanks again for being our right-hand man.
[Asus  Eee Pad Transformer Prime] RichMD:
I am also impressed with the honest communication and support being provided. My personal hope for the 2 weeks is that a new back-plate will be available that has a non-metallic strip where the antennas are located. I'd rather that than the $100.00 refund assuming WIFI and GPS could work as well as any other tablet out. I know there is only so much that can be done about the BT and WIFI interference. Better WIFI would compensate.
[Asus  Eee Pad Transformer Prime] bimbobo:
If we can get support here, ASUS is running the risk that few will use the Official ASUS CS. not because they are effective, but it's a very important company move.

This could also mean that the only time you contact Asus is to make an RMA.

I will be happy if this works. We are all reporting issues here anyway :-)
[Asus  Eee Pad Transformer Prime] themw:
On April 14, I am lucky enough to be going to a big (expenses paid) Microsoft event in Las Vegas. Staying at the venetian :-)

I'm from the UK so the dollar rate makes electronic purchases attractive - Now, I have been given clearance to buy a tablet computer from the financial controller (wife). I am eagerly awaiting this announcement as I really want a TFP but am not quite sure yet. Any news on a hardware revision to correct some of the issues would totally seal the deal.

I was hoping to pick up a TF300 but I don't think they will have been released in April.
[Asus  Eee Pad Transformer Prime] bluefoam:
I had a business trip to the states recently and intended to do the same except I couldn't get one at any retail outlet as they were out of stock throughout the state. I couldn't even source one online to have delivered to my hotel. I ended up buying it on Amazon.co.UK and picking it up in London.
[Asus  Eee Pad Transformer Prime] scrufy:
OK one more time:

If it involves midgets, Bikinis, Alcohol, and imported Alabama Mud, ... It ain't a Microsoft Event no matter how many times they tell you.

LOL J/K of course....

Have fun in Vegas!
[Asus  Eee Pad Transformer Prime] scrufy:
I'm more thinking they want serial numbers and names to expose the paid competitor shills trying to sabotage their reputation.
[Asus  Eee Pad Transformer Prime] guiv1:
Maybe they are just waiting for the Gmail Flickering issue is soved before sending the update...
[Asus  Eee Pad Transformer Prime] laurentbon:
Thanks! I hadn't realised the announcement was in the forum. I am impressed that someone from Asus takes the time to share, read and reply here. That is a very positive first impression for me..

L
[Asus  Eee Pad Transformer Prime] 131313:
Just click the thanks button if someone helped you. No need to post.

Yeah, that's why we chose Asus in the first place ..:)
[Asus  Eee Pad Transformer Prime] Severion:
Is it wrong to have any hopes that today the new firmware will be released in europe? or anywhere for that matter?
[Asus  Eee Pad Transformer Prime] Deathbyfugu:
As for whether or not it will appear in Europe (and the rest of the regions the TF201 launched in) - I believe it will be an update for every SKU. Regarding whether or not it will launch today - I doubt it. Seeing as it's in qualification testing as of last night, the file will probably go through one or two final changes before a launch either very late tonight, tomorrow or (this is a guess) latest Sunday.
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
This has been mentioned about a dozen times including by Gary and its pretty much bull****. Almost every major company has online use policies in place for their employees as a condition of employment that forbid in pretty clear terms what employees can and can't post. If one of our employees either visibly or via a cloaked identity trashed a competitor it's grounds for dismissal. And many employees have been dismissed because with the growth of social media our policy is zero tolerance. So if Asus is being trashed, I highly doubt it's from their competitors.

There's an old adage "people that don't trust can't be trusted." I wonder what Asus' online use policy is?
[Asus  Eee Pad Transformer Prime] Norcalz71:
Agreed. Not that I can say for certain that it is or is not happening, but those are serious implications to make.

What I am confused by is people who continue to compare this situation to other companies and swear that we are getting 100% full truth right now. I think it is great that Asus is engaging customers and definitely not a very common thing to see, but people need to remember that Asus has its own interests as well. Time for a grain of salt.

Certain posters who shall remain nameless routinely tout this "less than 1% failure rate" which was quoted to us by Asus I believe, and they eat it up. When Apple has had issues in the past (that have been brought up here) that they downplayed, people here accuse Apple of lying. Why is Asus any different when we don't have the real facts, only what has been provided to us by Asus themselves. Not saying they are portraying the data in a less than perfectly accurate light, but to not be skeptical of that is incredibly ignorant :imo: