[Samsung Epic 4G Touch] hypershark:
Update: I've given up...

Sprint was supposed to send me a follow-up call this morning and that window of time has passed. Being the proactive ;) person that I am, I called up Sprint and this is where my Sprint adventure begins... (pulling up my notes)

I called into tech support and spoke to a Sheila. She indicated that the ticket I had on my account was resolved, I told her it really wasn't, and made me go through the ##72786# exercise. My phone get re-provisioned and just as I knew, my 4G signal was still non-existent. I told her that the ticket should've never been closed until confirming with me that I was able to receive a 4G signal. She then transferred me to a Michael in their "Senior Tech Support" group who also made me conduct a complete wipe of my phone. Reluctantly, I agreed. When the booted up, nothing. Nada. No 4G signal. Moving on to the next escalation group, Michael put me in touch with a Samara in their "Advanced Tech Support" group. She was worse than the previous two. She says she called two different stores in my area who claim that 4G was up and running and that I should take my phone in - where they could charge me for assessing mind you... I told them that my phone isn't the issue because I can drive 30 minutes west of me (Downey) and pick up a 4G signal just fine. She said there was nothing she could do... She didn't offer to open up another ticket. Nothing. According to Sprint, the towers in question are fixed - even after explaining to them that it seems that E4GT phone are the only phone experiencing this. She didn't budge. I said "thank you" and hung up.

I called Account Services to see what they could do and spoke to Todd. (She) Todd was as helpful as she could be trying to look for my open ticket, but she couldn't find it in the system. so she "escalated" my call to a Steve in their "Senior Account Services" team. He noted that even though the system says that the towers are up, it doesn't necessarily mean that they are. At this point, about an hour and a half into my initial phone call, I was frustrated. Like any frustrated, non-thinking person would do, I asked to waive my ETF. Steve said, "hold on" then I hear "click." Steve (I assume accidentally) hung up on me... :mad:

I call back into Account Services and spoke to an Amber. I had to explain EVERYTHING to her and get her up to speed. (This is the sixth time, mind you) She was gracious enough to see my request through. I was on day 30 on my E4GT and she said that if I could return the phone to the retail store I purchased it from, she would waive the ETF. So, I returned the phone and now I'm awaiting a call-back from Amber to confirm the ETF waive. I hope she calls me back... Regardless, she gave me a confirmation number referring to the ETF waive on my account.

My takeaway. I admit I was extremely frustrated. More so about Sprint Customer Support AND Tech support. I cancelled my line upon principle. The E4GT was the only 4G phone on my account and it wasn't working. I also didn't want to spend all this time with Sprint trying to decipher the issue. So, I cancelled my line. Heaven knows that if I had to deal with CS and Tech support again, I would have to try to get on their payroll for spending a ton of time with them on the phone. I digress. I didn't like that runaround I received from Sprint and even though some may think what I did was extreme, I now have peace of mind.

Good luck to all of you who are still going through this issue. I hope it gets resolved for you ASAP. The E4GT is a great phone (when it works!) Thanks for reading my long rant... :rolleyes: