[Samsung Epic 4G Touch] SanRique:
Ok so I'm done...I'm throwin' in the towel...it's useless dealing with Sprint. It's like talking to a wall. Unlike other customers who start bashing Sprint right away after one dealing with them, calling their reps stupid and clueless, I had a little faith that I could reach one, just one person over there that could redeem Sprint. Didn't happen, unfortunately.

I know XDA is not a forum for rants, so if you don't want to hear it, move on from this reply. Or you can also skip to the bottom where I post updates on my last call to Sprint.

I was an early customer of Sprint PCS (back in late 90's) and currently I've been a customer for 4-5 years. Overall, I've been happy with the service. No major issues, rarely having to call customer service. Yes, they are not the best coverage, but it works for me since most of the time I'm in the major metropolitan areas they service. This issue and my dealings with Sprint have frustrated me enough where I am seriously considering going to another provider when my contract is up in July. It's not bad enough to want to terminate my account immediately and pay the ETF, but it's pretty bad when a customer is thinking about switching providers after dealing with Sprint on one single issue that has only been going on for 6 days and the other 5 years of service have been fine. The reasons are not because of my loss of 4G. I can tolerate that if the issue is temporary. The reasons are because of the way Sprint handles issues and the way they've handled this issue. And I consider myself a pretty level headed person who is not much of an overreactor and usually thinks things out before reacting.

Here's the latest...I also posted this today on Sprint's community site:

I just got off the phone with customer service....again....after the 7th time with no resolve. The rep told me they are going through tower updates and that it will take 2-3 weeks for Sprint to work this issue out. I have no faith in what these reps tell me. My loss in faith is something that Sprint customer service has created themselves because each time I call, I'm told something different everytime which makes me believe they don't know what's going on. And I'm not the only customer that experiences this. I feel like they make up the answers instead of truthfully saying they don't know and they would look into it. Sprint has terrible follow up and is very bad at taking responsibility for issues. Their scripts, hollow apologies, and ingenuine tones add salt to the wound.

I'm not very happy with Sprint customer service. This includes Customer Care, Technical Support, and in-store representatives. I really don't understand how Sprint has a high customer satisfaction rating. Most likely the rating is primarily customers who have never had to call into customer service or who have never had service issues.

Oh yeah and btw, customer care offered to transfer me to an advanced tech support supervisor to discuss a credit to my account for the inconvenience. I said sure. Was on hold for a while then got a supervisor who didn't know the reason for my call...had to explain it all over again (this has happened everytime I speak with someone different). When I mentioned the credit to my account the customer care rep offered, he gave me the run around. Surprise, surprise, right? He told me several times that the towers are fine...the towers are fine....there's no outstanding network issues....there's no work being done on the towers...the towers are fine. I ended the call shortly after I knew I wasn't going anywhere with this guy.

---------- Post added at 11:34 AM ---------- Previous post was at 11:15 AM ----------

We must have gotten the same person, but the one I talked to claimed to be a supervisor.