yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] conquereddroiduser:
I just want to say that I was experiencing the browser lockups pretty consistently over the last few weeks. I removed both Chrome Beta and Flash, and re installed flash from the market (I did not reboot), and have not experienced one since!
[Asus  Eee Pad Transformer Prime] darkbahamut:
Great to see Gary/Asus here again. These kind of threads go a long way :)

Just on this:

I would be a very happy person if the browser issues were looked in to. I've seen the 'Browser is not responding' dialogue at least 500 times (and maybe even double that) since I've owned my prime, and get it every couple of minutes when browsing on my prime. Happened on every single firmware version including Honeycomb and happened long before the Chrome beta was released. We also have a second Prime in our household that behaves exactly the same way, too.

I hope the team manages to find the problem with that :)
[Asus  Eee Pad Transformer Prime] jordache16:
I will have to give this a try as well.
[Asus  Eee Pad Transformer Prime] wiseman13:
I agree with the quicker RMA response time. My unit has been received and worked on since the 5th, still no emails or contact from Asus and calling in did not get me any help either.
[Asus  Eee Pad Transformer Prime] knives of ice:
i just want the rebooting to stop. it happens to me randomly at least once per day still no matter what i'm doing.
[Asus  Eee Pad Transformer Prime] bimbobo:
@Gary

I really hope you are right about the "European" or other regions Care Centre.

My Prime is under RMA in Zcech. Rep. ÀSUS Repair center and no news yet.

I hope the delay is due to "missing replacement parts" and not missing info or fix procedure :p

Thanks for the update, I thought you left us :)

Any info of what .16 should address and which news about TF201?
[Asus  Eee Pad Transformer Prime] Rogue100:
Any word on when the parts will be in stock to handle any potential replacements on RMA'd devices?

I'd just like to second GernBlanston's response here.

I had the serial number issue on my first device, and it was a very frustrating experience. It's no longer an issue as I gave up on it, returned it, and have a new tablet, thankfully free of major issues (though wifi is underwhelming). Though I still like Asus products in general, and my TFP specifically, the experience has shaken my confidence in Asus customer and tech support, and would suggest to Gary to pass along that it's something Asus seriously needs improvement on.
[Asus  Eee Pad Transformer Prime] thunderinacircle:
Gary,

thank you for your support. I, for one, am impressed.

I personally hope that the surprise is that you will still honor the warranty on those who unlock their bootloader .
[Asus  Eee Pad Transformer Prime] SteveG12543:
I for one hope the surprise is a full bootloader unlock. I doubt that's going to be it, but it's my right to set unrealistically high hopes knowing they will most likely be crushed!
[Asus  Eee Pad Transformer Prime] faxmonkey:
Also, don't forget about enabling "Routing Fix" on Wifi tether on phone.
[Asus  Eee Pad Transformer Prime] NeroDan:
I've found that the 2.0.8 pre1 works best on my phone. I haven't updated it in some time because it seems so reliable.
[Asus  Eee Pad Transformer Prime] taytortot:
Thanks for doing this. It's great to see ASUS playing such an active role in this community.
[Asus  Eee Pad Transformer Prime] smrsxn:
its getting a bit boring to wait for the announcement... well i decided to record all prior announcement messages from Gary

On 3/8/2012

I will have some exciting news in about two weeks on the TF201.

On 3/20/21012

We will have a major announcement on the TF201 in the near future.

On 3/22/2012

The announcements on the TF201 (not being canceled as speculated) will occur as soon as I have a release to do it.

On 3/29/2012

I hope to announce some TF201 updates in the near future.

So, when is the next announcement for the upcoming announcement coming?
[Asus  Eee Pad Transformer Prime] David522d:
HAHAHAHAHAHAHA

Seriously tho, WHATS THE HOLD UP?
[Asus  Eee Pad Transformer Prime] julien.me:
It is not in Asus' interest to keep their customers building hope with quite high expectation since they have been "advertising" the big announcement for more than a month. At the end of the day, customers will only be left with disappointment, just like with the "magical" .21 update.

I don't like when companies keep on doing the show just like Apple does.

We don't care, we just want result and so far, my web browsing experience is very poor ... when my wife picks the tablet up to browse some websites quickly, she put it away not long after complaining it is too hard (read: it doesn't not work), next thing she picks up her Samsung Galaxy S2 and off she goes ...
[Asus  Eee Pad Transformer Prime] cyberhound:
I agree. I think it's really cool, that Gary is on here and cool that ASUS appears to sanction it. However, I think it is also pretty bad idea on his/their part to say there is a big announcement coming soon and then let nearly a month pass without the announcement. All it has done is stir the pot, get people worked up, further encourage those who may have a reason to complain to do so, further encourage those are simply complainers to do so more, and generally piss some folks off.

Best to keep things to yourself until you are ready to actually do or say what those things are IMO. Nothing positive has come from Gary talking up this annoucement.
[Asus  Eee Pad Transformer Prime] arby80:
Ask and you shall receive! We just received the next announcement of the announcement right on que.

At this rate the announcement will be that the TFP has reached its end of life by the time we get the announcement.
[Asus  Eee Pad Transformer Prime] Coderedpl:
The announcement will be that all those who based their purchase on what was said here, ie: the issues will be fixed so no worries, just go for it, are all screwed since 14 days passed and your return period is now finished.

asus has the money and thats that
[Asus  Eee Pad Transformer Prime] cyanide01:
The future upcoming announcement of the announcement is to announce the upcoming announcement..... LOL
[Asus  Eee Pad Transformer Prime] litetaker:
Hehehehe! That announcement has come!!! :D
[Asus  Eee Pad Transformer Prime] wynand32:
I'll be called a fanboy here, and that's fine, because this is just beyond the pale. ASUS has already given refunds to users, as reported on this forum, for their Primes, their docks, and even the third-party accessories and insurance policies that they purchased. To accuse ASUS of deliberately misleading customers so that their return periods will pass is just absurd and patently unfair.

Did anyone read the part that details are being worked out and that approval on whatever's going to be announced is still pending? Has anyone worked at a large organization and therefore understands that it sometimes takes longer than expected to get things done? That perhaps Gary expected to have a decision sooner than this, but that it's simply been delayed?

Christ, but this kind of attitude just
[Asus  Eee Pad Transformer Prime] demandarin:
glad to see he got my message on the games randomly crashing/freezing up. hopefully he will look into wifi direct issue also(it not working..lol).

---------- Post added at 12:27 AM ---------- Previous post was at 12:24 AM ----------

don't sweat it man. even I'm tired of responding to posts like that. let others flame him. its pointless now. some make statements like that just to stir up stuff and try to evoke a response. don't feed the trolls..lol
[Asus  Eee Pad Transformer Prime] misterwal10:
I really wish i knew what the big announcement is because I just got offered a used TP for $350 and i will get it if i think the reported problems will be resolved.

Or should i just wait for the infinity, like i planned????:confused:
[Asus  Eee Pad Transformer Prime] demandarin:
better off buying it brand new. you don't know if the person might have unlocked already and warranty void. if you buy it unlocked then any possible issues are on you. if its someone close or someone you know, I'd at least thoroughly test it out first.
[Asus  Eee Pad Transformer Prime] Moist:
How long has the average person here waited for a reply to a PM from Gary Key? I myself have waited more than two weeks and included all the info he asked for(email/serial). Just find it funny... Maybe all these conspiracy users don't even exist.
[Asus  Eee Pad Transformer Prime] julien.me:
Still waiting ... I have sent about 3 emails and 2 PMs, it has been a good month and a half now.
[Asus  Eee Pad Transformer Prime] 3rdamention:
He has to walk on water, meet with Google, and then he will respond. Just chillax bro..
[Asus  Eee Pad Transformer Prime] Hawke84:
I know its frustrating but you do realise that this is one person, not a call centre or support team, a single person who is responsible for not just the transformer, but several other product lines, cut the guy a bit of slack. imagine if half the prime owners were mailing you, im guessing it would be a full time job just responding to pms!

/rant
[Asus  Eee Pad Transformer Prime] julien.me:
When you advertise support like this you better act on issues, I understand that I am not the only one to call for support but seriously, one month and a half without a response, do you think this is serious work?

geez if I was taking a month and a half to respond to my customers I would be long gone ...

Promises and promises ... that's what we hear from the start of this, even the launch was posponed so many times, it should have given clues as how the whole thing was going to be handled (badly).

I understand that there are issues with new tech, but at least you make up for it with good support, that is not the case here. It is a great idea to put official support on forums but really, have you guys seen a difference of support compare to another vendor that is not present on XDA?

Apart from blablabla I am yet to see concrete results
[Asus  Eee Pad Transformer Prime] Moist:
I will go out on a limb here and say best comment in this thread.
[Asus  Eee Pad Transformer Prime] 131313:
Gotcha !
[Asus  Eee Pad Transformer Prime] Zephyrot:
.21 got finally rolled out yesterday in Germany. After one day using it i would like to say that I'm impressed.

I never had problems to get a lock outside, but it was impossible to get a GPS lock inside my house (where other phones were able to) now i not only see 15 Sat's, it locks to 7-11 sat's in the living room! On par with my other phones.

Asus did screw something tho, the altitude is completely off, other GPSs are showing ~300 mts, while the Prime tells me I'm -10m lol.

Regarding BT/Wifi, wifi is faster with and without Bluetooth stream. One thing I noticed now and did not notice before, if i stream audio to my Bluetooth AKG headphones, wifi works good, and speedtest show 10mbs speed. But if stream to my Motorola receiver (Moto DC800) which is connected to my sound system the speed drops to 1mb.

All in all, super happy with my Prime, keep rolling out updates and give me my Facelock fast! :D
[Asus  Eee Pad Transformer Prime] VinceT3:
where wifi was showing 5mbps consistently.. I'm now showing 18mbps to 24mbps now.. have not tested to validate the claim, though I never saw performance issues with the speed regardless of what the wifi said it had.. so it may have just been a display issue ..
[Asus  Eee Pad Transformer Prime] David522d:
Were not going to see any big announcement until the next tablet drops. Hate to say but i'm losing faith with these "Oh will have updates in the future" blah blah blah

I have a BCOKAS model, and as I understand its one of the first models. My wifi is horrible and my GPS is useless. I know you've seen a million of these posts but i'm fed up with a $500 purchase this shouldn't be the case.

All I want to know is are you going to a address the issue with WiFI and swap it out?

I love this device, I really do but having to be constantly within 10 feet from any router just for a good connection doesn't cut it.

/end rant.

Bring me some faith Gary.....
[Asus  Eee Pad Transformer Prime] Hawke84:
Ive seen a performance increase too, but from what ive read from other users its at the cost of battery, I assume Asus have basically increased the power to the WiFi adaptor
[Asus  Eee Pad Transformer Prime] Namidairo:
I think they were just overly conservative on the old firmware in regards to signal strength and the bitrate chosen.
[Asus  Eee Pad Transformer Prime] e.mote:
>Ive seen a performance increase too, but from what ive read from other users its at the cost of battery, I assume Asus have basically increased the power to the WiFi adaptor

Increasing power only increases xmit, not receive. To increase both, you need to increase antenna gain, which is outside of a software solution. Increasing power also increases noise level.

The numbers mentioned sounded like reported link speed, not actual throughput.

In lieu of a HW fix (to achieve higher ant gain), one workaround is to increase power at both ends, the router and the device. This would require a router w/ 3rd-party FW like DD-WRT/Tomato. Drawbacks include increased heat on the router end, which can result in instability, and shortened battery life on the device end.
[Asus  Eee Pad Transformer Prime] bimbobo:
It would be nice to read what is the S/N of the 2 persons saying that the GPS and WiFi is better.

I think these could be newer model.

I have BCOKAS too and even after RMA the issue with WiFi and BT, it is accurate the same so far. Still testing things though
[Asus  Eee Pad Transformer Prime] Namidairo:
There's an amplifier in the 4329 if I read this product overview correctly, bumping up the power to that would increase the noise floor as you mentioned though. :P
[Asus  Eee Pad Transformer Prime] diaz2611:
Sorry fellas to have to post here tried on other thread but could not get any help

my problem is that i cant seem to get the .21 update tried OTA and manually but nothing seems to work can someone please help.

Thank you
[Asus  Eee Pad Transformer Prime] buxtahuda:
Usually caused by changed system files and removed/frozen apps. I'm currently having issues trying to update to it, but with all the changes I made in .15 it's no wonder.

If you're not worried about wiping (obviously not since you tried manual update) then follow my signature (HOW TO INSTALL ANY UPGRADE TO YOUR PRIME) and force a new install of build .15 (d/l from ASUS's support site), then update to .21 from there.
[Asus  Eee Pad Transformer Prime] diaz2611:
Thanks alot buxtahuda the renaming of the update worked like a charm i think that Asus should put out a thread on the renaming of the manual update
[Asus  Eee Pad Transformer Prime] Zephyrot:
I have already posted a couple of times screenshots of my prime GPS/Wifi speeds. Ill post a new pic of my Prime along a Desire S, HD2 and a Defy in my living room all of them with GPS status :)

I have a C20 Prime, German model.
[Asus  Eee Pad Transformer Prime] ahent:
I have had this same problem, so I setup my laptop with Connectify and it makes my laptop a hotspot which works great when I am in a motel or something where wifi is spotty, but then I have to drag my laptop around. I setup an old wrt54g router I had laying around to act as an additional access point in my house since having the one router downstairs was not enough for the TP. I have a BCOKAS model also (ordered in late December). It arrived DOA due to screen issues (because of high demand and little to no supply I was not able to get an exchange from retailer, RMA took forever), I have crappy wifi and no gps, I don't think it could pick up a satellite if I was sitting next to one. I didn't know the gps and wifi were such issues when I sent it for RMA or else I would have just added that to the list. I am reluctant to RMA now for those issues because I don't think they have a satisfactory fix for it yet and I would have to be another month without it (because, like you, I LOVE this thing). SO...here I sit broken hearted I don't know where I am because the gps doesn't work, but I know I am within 10 ft of a wireless hot spot because I am connected.
[Asus  Eee Pad Transformer Prime] opentoe:
Gary and his groupies don't respond to me anymore. They use to when this all first started but I think he's given up. He probably knows there is nothing he can do to fix the problems and basically why say anything. I don't even send messages anymore. Communication was open at one time, but not anymore. I guess he got tired of it all.

---------- Post added at 08:12 PM ---------- Previous post was at 08:05 PM ----------

Do what I did twice already. RMA your broken tablet then go buy something else in the meantime. One time I bought a Samsung 10.1 and it was hard to bring back. Everything actually worked great on it, including BT and Wifi. Too bad the IPS and Tegra speed wasn't there. Go ahead, spend Asus' money and buy another Prime and return it. Do this 10 times and then you may start to feel a little better.
[Asus  Eee Pad Transformer Prime] mardiie:
I haven't had any troubles with bad wifi speed or GPS for that. However since the.21 update my GPS signal seems to be way worse then on.15 I was on. Were I used to get 2/3 satellites near my window I now find 0!
[Asus  Eee Pad Transformer Prime] demandarin:
you ever stop and think there's a reason why he hasn't? look at the way you talking up here..lol.

talk and act more civil and you might actually get results. his pm box more than likely loaded with pm. best way to reach him outside of this forum is email. use email option. if you have already, send another one. But if you send some email in some disrespectful manner, you shouldn't expect a response. As one would likely not want to help you if you not acting civil. He is not obligated to respond to anyone up here.

p.s. no matter how many primes you buy and return, its not hurting Asus. returned primes are shipped back to Asus. As soon as they see no problems its shipped right back out for sale as new.
[Asus  Eee Pad Transformer Prime] Moist:
I was extremely civil in all my messages. I did not throw hate-speech at anyone. I just asked what could be done. I was thrown into an impossible situation, and then ignored. There comes a time when patience thins and then there's nothing else one can do BUT be frustrated. I have waited and waited and given chance as much as possible. The question also begs to be asked, at what price do I become "entitled" to a working product? I have spent nearly 1000$(cost is 860$ here as opposed to 500$). Am I not allowed to complain? There's this notion that ASUS is doing us a favour by being on these forums? I tend to disagree. I say again, at what price do I become "entitled" to a working product?

I have returned my Prime, and if I do purchase another Prime, I will return it when the new tablets come out :) Even though the return policy on most sites is if there is a "defect", there almost always is. If there is no defect whatsoever, it will snow here and I will keep a working product :o
[Asus  Eee Pad Transformer Prime] DarkShadowSwE:
i would like to have an update fixing the sleep issue that came with the .21 update for my 900$ prime...
[Asus  Eee Pad Transformer Prime] Zephyrot:
Like I said I would, here are the pics of the GPS on all the phones I have here.

The best one is the GPS from the Defy, it locks in like 3 seconds and in less than 5 secs it has you locked with a precision of 9 meters.

Both pics were taken inside my house, in the living room, in a corner so the phones couldnt cheat getting GPS signals through the Windows ^^. It is cloudy as hell too, so that didnt help either with GPS signals.

I must say the Prime was the last one to get a lock, but it did :D (around 50 secs).

Devices are:

Stock Prime .21, C20 serial.

Stock Desire S.

CM7 Defy.

HD2 on some Froyo Sense rom (changes ROMs every week so is hard to keep track of which one is installed atm :) )
[Asus  Eee Pad Transformer Prime] Rogue100:
And what about the promises of dedicated forum support?

If Asus had followed through on this, then it wouldn't all be falling on Gary to deal with. They have been promising this for months too, well before this thread (for example in the unknown serial number issue thread).

I agree, to an extent, with the sentiment that says we should be greatful that Gary is participating on the forum at all, but for a lot of people here, his involvement has produced a lot of talk with little in the way of actual resolution to the issues brought up.
[Asus  Eee Pad Transformer Prime] 420kushking:
Yeah thats probably why I went through 3 transformer primes and none of them were even remotely acceptable. I think if Asus sold the Tf 201 tablet for around 200 dollars it would be worth it. Whats the point of having a tablet that cant even connect to the wifi properly, when its sole connectivity IS wifi. I am so irritated with Asus and their lack of support for their products. First they make a crappy tablet, then they say we will fix it, then they find out its a hardware issue.. so instead of actually recalling the tablet, they pretend to fix it and hope u dont notice when u get it back. Meanwhile, they had already known about the hardware issue and were going into production on the tf 700 and 300 models with the wifi and gps hardware fixed. Not cool Asus. Ill try them again with the tf700 but if this things an epic fail like the tf201 then I will never buy an asus product again.
[Asus  Eee Pad Transformer Prime] wynand32:
Actually, pretty sure this isn't true. I believe any returned product has to be sold as refurbished. So, there IS a hit to ASUS when a product is returned (and I'll leave it up to everyone to decide for themselves whether it's ethical to purposefully cost a company money like this, while also costing the retailer the handling and administrative costs), and I'd not want a new meme to be established that ASUS is taking in returned (i.e., defective) products and selling them as new.

---------- Post added at 11:57 AM ---------- Previous post was at 11:46 AM ----------

I won a Samsung Galaxy Note in a recent contest, which is pretty cool. Thing is, it's going to take 6-8 weeks for me to receive it. Why so long? Because there are processes that have to be followed, policies to meet, people who have to sign off on things, laws and regulations that dictate how this kind of program is implemented, etc.

Now, imagine a company doing something completely different, like hiring, staffing, and training people to perform this kind of function, not only following existing processes and policies but writing new ones, getting approval on how these people will be allowed to interact, what kinds of statements they'll be allowed/prohibited to make, etc., etc.

We sit here impatiently waiting for things to happen, but on the other end there are many, many people who have to be involved at ASUS in MAKING them happen. All sorts of things happen to slow things down, from decision-makers being out of the country, on vacation, etc., to snags being identified that need workarounds, to new developments, etc. When a company says they're going to do something "soon," that's not necessarily the same concept as it is for us when we do things essentially on our own.

If it can take 6-8 weeks for Samsung to ship me a prize that I won, when we'd like to think some guy could grab a phone off the shelf and stick it in a shipping box, imagine how long it can take to implement a completely new support program.