yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wynand32:
I'd add, make sure in this test that something is actually streaming to the BT headphones. I use Google Music, but I'm guessing any media will do. Point is, you can't just have BT turned on and something connected to see the issue.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
I have a better chance of that working with my boss than my wife! i can't even ask her for a cup of juice to go with my dinner without getting that "look" :(
[Asus  Eee Pad Transformer Prime] krispy521:
I don't know about you but I have never owned or heard of a device that a rep from the company has come into a developer forum to work with users to straighten out issues. They are putting out updates faster too. The only thing thats been a fiasco is the users that have no patiants in this forum. You can either wait or request a refund. Doesn't get any easier than that.
[Asus  Eee Pad Transformer Prime] David522d:
If I knew about these issues I wouldn't of bought it. I love this device. I just need WIFI to be fixed. You can say whatever but a 500$ WIFI only tablet SHOULD NOT HAVE WIFI PROMBLEMS

And I shouldn't have to get my information on this forum to begin with. Asus you publicly come out with an official statement.
[Asus  Eee Pad Transformer Prime] junrider:
It now seems that many people are coming out of the woodworks to complain about the wifi performance is unacceptable when the GPS dongle came out. If many have been adamant about both issues upon its release, Asus might have taken the unacceptable wifi range seriously. Since, the GPS was a real flop and many have accepted the weak wifi and just sat back while few were flammed and branded pessimists always bringing up the GPS and weak wifi. Look at the stickies 3 things are deemed problems and weak wifi isnt one of them. This is what happens when many people accept the weak wifi saying:

1. Its fine Im alway near my router

2. I can live with it

3. Most of the stuff I do it offline

4. But its the only quadcore around and all the other pluses makes up for it

5. (others remain silent afraid of mean words that they might get as a reply)

It was forewarned already, that after this announcement is this case (cat out of the bag) expect more complaints. The problem was in the very beginning lack of testing lack of quality control. But for the consumers who had problems, it was acceptance of a subpar feature and staying silent.

As an early adopter should you be ok with it? "No" you paid the same as everyone else did.

Should you have accepted it its faults? "No".

Do you deserve the same device that works great like some of the other consumers? "Yes"

Do you deserve what you got because you didnt do anything about the weakness? "No" (but you should have)

As you can see the more recent and probably future serial are being built with a higher than early adopter's chance of working as to spec or as it should be in the beginning. Where does that leave the early adopters who are still having problems? Smaller and smaller. Maybe its still not too late....or is it?

Maybe Asus will be nice and give those early subpar serials an exchange policy.
[Asus  Eee Pad Transformer Prime] Rogue100:
Is it confirmed that GPS functionality through the dongle would require WiFi?
[Asus  Eee Pad Transformer Prime] David522d:
I'm one of those with an early model of the prime. I'm asking for a swap to the new c3 models that have better WIFI according to the Asus rep who leaked the info on GPS Dongle
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I agree. It's amazing how the issue of generally poor WiFi performance has gotten completely swept under the rug. People seem to 1) just accept it and move on, or 2) do serial returns of absurd numbers of Primes in an attempt to find one that's magically perfect. Other than the email which was posted and then retracted, no one has hinted at any changes which have been made that will improve the situation. People are just hoping/guessing/wishing that each subsequent batch (C3, C4, C5, whatever) is going to be the batch where WiFi is consistent and good. Until the company makes some core changes, I don't see any magic improvement on the horizon. Mine is mediocre, the magic tinfoil fix seems to help, and I'm scared to RMA it because of the continued reports of extremely long response times, lost/damaged units, and "repairs" that don't fix anything.

I think there's zero chance that any exchange plan will be offered, because the WiFi problems don't seem to be limited to any specific batch of SN's. If you search this forum, people are already reporting mediocre wifi with the C3 units, and you can find reports related to every batch since launch.
[Asus  Eee Pad Transformer Prime] vvveith:
Want to hear more.....

Truth be told, many of us early adapters had varying degrees of problems from the very start of launch. With the keyboard I paid nearly nine hundred US dollars. So I expected to get what I paid for. I saw what people were saying here in my turn to source XDA, and I also listened to what CNET and other electronic type sites were saying, and the two did not agree. XDA was the only place where you could find anyone saying anything that remotely represented the gravity of the dissatisfaction many users were experiencing. Most of us early adapters expect a certain amount of problems so we did not complain at first, but as the days went by and turned into months, that's when I reached my breaking point.

I believe because of the filing of my Class action suite and many other protesters here in this forum we are seeing some rectification being made, from the CNET interview if that was the only source, I don't think we'd be seeing anything done and it would have just been swept under the rug and forgotten about after the release of the next, latest and greatest ASuS device. I for one shall not be happy or content until the device is perfect or some of the chunky investment is returned. Those of you who have not signed up for the class action suit and are content with your device, good for you, those that are not should follow all the legal channels to pursue some compensation for their time and trouble.

I believe we have given ASUS plenty of time to rectify the situation, and all though it may appear as if they are trying, the new builds, dongles and everything else in my opinion show they know that they are wrong and should issue a general recall on all devices with the early affected serial numbers period.

That is what a car manufacturer or appliance/device manufacturer would do here in the U.S.A. The device looked good on paper, thus all the early adapters, but did not achieve the level of innovation it advertised and then tried to deny that there was even a problem. That is what you fail to see here, and the number on reason that Gary came to these forums so they could keep the majority of the public unaware of the real problems. Believe it, that's the reality of this situation. In my opinion, they made us pay, so it's only fair that we make them pay as well. And those of you that are so content with your device, when the class action is settled I know you will turn down your part of the settlement, right? You know that's not true. End of RAnt. Peace, V :mad:
[Asus  Eee Pad Transformer Prime] e.mote:
>I believe because of the filing of my Class action suite and many other protesters here in this forum we are seeing some rectification being made

So you're the fellow. Hey, thumbs up from me. It's good to see consumers holding vendors to account, more than just complaining on a forum. How is the process coming along BTW?

For those who missed the earlier discussion, here is the case PDF (thanks to Nukemand):

http://xdaforums.com/showpost.php?p=22563859&postcount=181
[Asus  Eee Pad Transformer Prime] junrider:
Asus Fans can say: "stop complaining, return your device, get an ipad, *****ing here will get you no where."

How would that help dissatisfied owners that had no window of return, a false promise the updates where going to fix their device, afraid of RMAing their device after reading some of the storie, etc... This forum in my opinion is a great media to get people's complaints across, just look at how many tech sites have quoted from here giving some username their 15 minutes of fame with our recent GPS dongle "leak." Those sites are monitoring this forum and they are listening and those sites can help spread the word... Dissatisfied consumers just want "equality" is that such a hard word to accept?
[Asus  Eee Pad Transformer Prime] e.mote:
>Those sites are monitoring this forum and they are listening and those sites can help spread the word...

As far as blogs are concerned, the Prime is the flagship Android tablet, and that's it. They're concerned with news and scoops, and usability complaints sadly don't make the cut. As vvveith found out, "reviews" from blogs aren't really reviews--ie address usability issues--but more of a "first impression."

I understand the need to vent, but trying for squeaky-wheel activism here, by complaining as long and as loud as you can, does not work. It only gets the fanbois excited, and the ensuing back-and-forth only makes the forum worse. Nobody hears you in here. Vent once, and let it go.

Some will take drastic steps like vvveith did (which I applaud him for). But the more practical thing is that if you aren't happy, cut your losses and try something else. Take it as a reminder to wait for reviews (not from blogs) before your next major purchase.
[Asus  Eee Pad Transformer Prime] jordanmw:
Starting to feel the pain

Personally, I have been an asus fan for over a decade and am starting to feel like vvveith about my prime. I bought it in early feb. and really hoped that the issues that I was hearing about were limited to a few units. When I got my unit, it still had HC on it. I checked wifi, BT, GPS and saw no real issue. I think that part of the reason that I saw no issues with wifi is because I have an extremely powerfull AP that really did not degrade the signal much at distance. The GPS appeared to work pretty well, locked fairly quickly. THEN the update to ICS... everything went to hell, random reboots, weak wifi, and no GPS. I was dumbfounded, everything they were complaining about was true!... So I came to my old friends on xda and looky here... Gary is on the forum! Great, I think to myself, just wait it out, follow Gary's post and wait for the updates to make my beautiful prime work as expected.

Needless to say, I am really sick of waiting... the .17 update seems to have solved some of the issues, but still seeing instability and lack of the features that were promised. I thought the tab was pretty stable after the update, did the recommended reset after it and saw most things improve. Also waited with baited breath for .21, that came, and brought one useful feature and more instability. Now, I have had several days where I have seen application crashes and reboots. The games that worked on .17 that were Tegra optimized appear to crash randomly and my wifi seems less reliable with disconnection being a common theme.

I am losing faith that my prime can ever be more than an experimental toy for my home use.

I am an IT pro who would love to get my baby out into the field.. but can't trust her just yet. Please Gary, help restore my faith!! We need more than a dongle to make up for the shortcomings of a product that did not live up to the promises.

Either you guys need to make RELIABLE fixes to the effected units, or give us a better product all together.
[Asus  Eee Pad Transformer Prime] riyatch:
WORD.

This mimics my experience so far. I purchased around the same time frame, early feb., and have been a supporter of ASUS for some time now so i didnt return my prime right away because. I had faith that things would be worked out by now but things seem to be getting worse. With this latest update somethings seem a little better but other things get worse.
[Asus  Eee Pad Transformer Prime] ahent:
I just got a call from asus and they told me that i had registered for the dongle while the site was under development and they would honor my request for the dongle even though it is not officially released and it won't arrive until 2 weeks after April release date. I didn't think they needed to call about that, so i am curious as to what is going on.
[Asus  Eee Pad Transformer Prime] demandarin:
nvm.................not worth it
[Asus  Eee Pad Transformer Prime] shinzz:
Yea, I got the same call. Basically, we will be re-registered on April 16th when they officially make the announcement & need to wait 2 weeks starting from April 16th to receive the GPS dongle.

Now, if Asus is calling each individual who registered during the prep for the GPS dongle launch... why is the original thread regarding the GPS dongle deleted?
[Asus  Eee Pad Transformer Prime] flyingwolf:
Just to even out the playing field here.

Registered for a dongle for each of my primes and did not yet receive a call.
[Asus  Eee Pad Transformer Prime] kman79:
Give it time, I missed their call but they left a voicemail, it was only 37 minutes ago when they called

I'm impressed that they actually call, and not just an email.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
So now they are calling people personally, wow. Most companies would either send an email, or post something on a site like Engadget for the update. Call me a fanboy all you want, but i have had many devices in my 34 years, some that worked fine, some that didn't work for crap. But I have NEVER seen a company do what Asus is doing. That includes Apple, Samsung(dont get me started on them), and Motorola. Their device is not flawless like Apple's are (sarcasm), but damn they are really setting a benchmark on how companies should interact with their customers. I would definitely continue to buy from them, at least i know I wont have to wait months for an answer on any issues.

Flame me all you want..especially for me criticizing Apple (undercover fanboys) But unless someone here can prove me wrong...it's true

---------- Post added at 12:24 AM ---------- Previous post was at 12:18 AM ----------

The way Asus has been going lately,I wouldnt be surprised if they would send replacement Primes with everything working door to door, with flowers and chocolate as an apology. However, then some people here will complain that the chocolate gave them diabetes. :p

Just joking guys, but it is true for some of you ;)
[Asus  Eee Pad Transformer Prime] RichMD:
This is what I am hoping for on the sidelines. I had one with the unknown serial # problem and returned it to BB before my two weeks were up. All the negative comments scared me off from waiting for a fix. I really want to buy another one but I am waiting to see what happens.
[Asus  Eee Pad Transformer Prime] sgosnell:
There is no doubt that the GPS receiver in the Prime is less sensitive than most other units, and there is a simple reason for that. The aluminum back blocks the GPS signals from that direction. Every design decision involves a compromise of some sort, and having a metal case means the GPS reception will be somewhat degraded. But it also means that the case will be much stronger than plastic. When people started complaining about the weaker GPS reception, Asus removed the GPS from the specs. It could have done many things, but I think that makes sense. If you buy the Prime for the GPS, then you have no one else to blame but yourself when the GPS doesn't perform well for you. It's not advertised as working. And it won't work inside almost any building. Outside, it needs to be maintained in a horizontal position, to keep the metal case from blocking the signals from the satellites, and you have to keep your hands off it, because they will block the signals. In short, the Prime will never be a robust GPS device, and Asus does not market it as one. If you want good GPS reception, get a bluetooth GPS receiver off ebay for $10 or $15, and use it for navigation. That work very well, and it's easy enough to do. If you can't afford the $10, then how did you afford the Prime in the first place?
[Asus  Eee Pad Transformer Prime] BTrack:
I agree. The GPS on my Prime is weak. However, I use a bluetooth Keychain GPS and can use my Prime to navigate in the car.
[Asus  Eee Pad Transformer Prime] clouds5:
Any news on when .16 will be released? Hopefully there will be a new ICS version soon as well :/ its really not perfect yet.

Go google. Do it!
[Asus  Eee Pad Transformer Prime] VoltageNZ:
I just had an odd message come up on the prime; "System update file detected. Touch to update now" (or something very close to that) - wonder if this is related to any of the above/OP? Either that, or it's something I've done :P
[Asus  Eee Pad Transformer Prime] bimbobo:
Gary my RMA is with this status:

Customer Induced Damage/Out Of Warranty

For Blue Tooth and WiFi issue? Caused by me?

I sent a mail to you Gary and to the manager of Marketing in Northern Europe.

If I do not get a solution, I will send this to all the papers and social media I can.

I have not caused such a problem, How could I?

Thet wanna replace the whole motherboard??? and let me pay for a 2 months old unit.

I am getting crazy with this crappy product. I have picture that the Prime is "INTACT"

WiFi alone works, BT alone works, and it's my fault that they do not work at the same time. Amateurs!!!

Gary, sorry but this company is a JOKE!!!!
[Asus  Eee Pad Transformer Prime] B-Mod:
Gary, I have now sent three PM's, and one email, to you with no response back, about broken glass, and returning my two primes, two docks, and accessories to ASUS. I would like to exercise my right to return as you have stated on XDA and Cnet. Thanks............Brian
[Asus  Eee Pad Transformer Prime] bimbobo:
Gary wrote me in private, and will explain this PROs at ASUS Nordic and repair center what to do.

After his mail, I say THANK YOU GARY to take care.

He is the ONLY one at ASUS seeming to care about us customers.

No more words needed.. I am totally disappointed to have wasted days and weeks for a peace of metal.

Thanks Gary..
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
My Primes screen has started cracking, I have hairline cracks starting about a third of the way up on the left hand side, they aren't all the way through and haven't spidered yet, but it's going to.

I am going to be out the price of a dock and a spare charger, which sucks. My unit has a gorgeous screen and even though gps is weak I still get birds, wifi is ok.

What a bummer that this doesn't seem like real gorilla glass.
[Asus  Eee Pad Transformer Prime] clouds5:
Jep i had this last week as well, opened a thread and it seems i wasnt the only one. I think there is something coming up :D
[Asus  Eee Pad Transformer Prime] B-Mod:
There are two threads in this general forum about this (I wish there was only one), you should post in one of them so we can keep these cracked glass primes posts together. It is my wife's prime that cracked, in the upper left corner, all ways docked, and barely ever leaves the dinning room table. These Primes are suppose to be a fun item, I am not having fun.....Brian
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I did, posted in both, but since this thread is monitored by Gary I hope he will see these posts and respond. I already printed out my return label to Amazon, since the cracks aren't all the way through and only visible on the black edge rotated at a certain angle.

If I hadn't gone to the Chicago Rush game for daughter to get the Spirit award I wouldn't have noticed it, but the lights made it visible. I got to work today and looked at it with my loop and it is the start of a bad crack. SUCKS, because otherwise everything else is great, super bright screen, saturated colors, decent gps, good wifi.

I really wanted this thing to be the bees knees but no matter how much wanting I/we try to do another issue pops up.

I treated this thing with kid gloves, carry it around in a neoprene case, wrapped in a microfiber cloth, docked. It doesn't get put down on anything without the towel being under it, it doesn't get knocked banged or anything. There is something very wrong with the shell design and I bet if people look close enough to the black bezel area around their screens they will probably see these fine cracks also.
[Asus  Eee Pad Transformer Prime] B-Mod:
I agree with you, after seeing my wife's screen crack, I will not even put my prime in my dock, as I am scared it will crack. I like these Primes but I just feel they are not ready for the real world. My wife's has real bad light bleed, but she ignored it, it did not bother her, it would have annoyed me. If I don't hear back from Gary in the next day or two, I going to go through my credit cards to get all of these products returned. I am not sure after all this if I would ever come back to a Asus product again. I have one of their motherboards also, and I am not impressed with it either.........Brian
[Asus  Eee Pad Transformer Prime] anoneemooz:
I actually don't have any problems with my TFP (just one tiny one I guess) thankfully. I just wanted to reply to this post to say that I really admire the level of support you have been providing to the community despite how busy you are. could totally understand the level of patience needed in dealing with users, not all of which are as uhm easy to deal with as others. :o So kudos to you, Gary!

Yes, things could have been better with this product launch and there are problems and all, but product quality means nothing to me if customer support and service and the company's general care for its end users is nil.

Hope .16 fixes the slight glitching in the screen when the recent apps overlay comes up when there are a lot of recent apps to display. :D

Keep up the great work, we truly appreciate it all.
[Asus  Eee Pad Transformer Prime] GernBlanston:
I know what the "good news" is...Asus is planning a special shipment that will, for a day or so, have the Prime listed as "in stock" at two major retailers at once!:D
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Lol, they can keep them.
[Asus  Eee Pad Transformer Prime] GernBlanston:
I don't know what their quality has been like in the past year or so, but I've owned a number of Asus mobo's and graphics cards (6800, 8800GT, GTX460) over the years that I considered dependable performers. In fact, that combined with the OG Tranformer's reputation led me to drop full debut price on the Prime, which is something I almost never do with consumer electronics.
[Asus  Eee Pad Transformer Prime] S-F:
I'm sad about how many issues this device has. Particularly the poor wifi strength. Honestly the GPS should work. I have spoken to two tech support individuals who were quite argumentative with me, but they did offer to RMA my prime. I have declined because, since I got rid of my laptop in favor of the prime, I need it for work and can't go months with it in limbo, TX.
[Asus  Eee Pad Transformer Prime] teknomar7:
People forget so quickly. Doesn't anyone remember the antenna issues with the iPhone 4? Apple's solution was to hang out stupid bumpers for your phone, not offer actual testing and fixes directly from the manufacturer. Props to Asus on this.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Gary,

I appreciate this thread and I think it can be a very useful tool for you and your company to keep up customer confidence. While you are addressing rumors, can you give a definitive answer to the rumor that there might (or might not) be an option coming up to replace the caseback on the Prime with a version of the new caseback from the Infinity? I've read some threads (and I'm sure you have too) where people quote their own secret sources at Asus as saying that there definitely will NOT be a new caseback option in the future. Can you add this rumor to your list and give us a specific answer about what the possibilities are?

Thanks.
[Asus  Eee Pad Transformer Prime] eliotah:
asus call

i just got a call from asus too