yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] tshoulihane:
I think ASUS confuse warranty with consumer rights. Warranty, they are free to chose what applies and what doesn't. Fit for purpose/free from manufacturing defects is not for them to decide in a lot of places. In the UK, your contract is with the vendor, not the manufacturer.

There does seem to be a fair amount of delaying tactics (photos, send it in, more photos, 2 weeks to direct the case to the right department, etc.)
[Asus  Eee Pad Transformer Prime] chillaxx:
Have not had a cracked screen myself, but someone who also has a TF201 has had two cracks in his screen. There is a news item on tweakers.net(in dutch) that says more and more people are having the same problem with cracked screen. Also with the infinity. Asus is playing the innocent one, but does give an e-mail link if you are having problems. I say e-mail your problems. Make it their problem.

http://tweakers.net/nieuws/84685/transformer-tablets-asus-kampen-met-gebarste-schermen.html
[Asus  Eee Pad Transformer Prime] AWhistler:
Happy resolution

I have been vocal about my bad experience with ASUS support. I was laughed at from the guy who took my RMA request over the phone. However, After much patience, and at first, resistance from ASUS to do the right thing and repair my TF201 cracks, I received the following email from "Megan" I will call her:

---------------

Dear Mr. Shan,

This issue is still being looked in to, so in the mean time to avoid any more delay on your end while it’s in review I have decided to waive the fee as a onetime courtesy. I have noted your case and instructed the processing team to resume repair. If you have any questions let me know.

---------------

So it appears that I will be getting my TF201 repaired at no cost to me. Persistence pays. It isn't a done deal yet...and until I get the repair in my hands and it all works, I won't believe it, but I'm keeping my fingers crossed.
[Asus  Eee Pad Transformer Prime] aznflawless:
Ok. Im going to be extra careful with my Prime now... a lot of people saying its all happening on the top right side. Although I hold my tablet in the middle left side.
[Asus  Eee Pad Transformer Prime] Jonasmyst:
Good on you. My screen cracked for no reason as it was in the dock and in a neoprene sleeve sitting next to me. Took it out and a big ole crack. It hadn't been moved. In the end ASUS claimed I didn't dock the device right. Like I am an idiot or something. I am still considering filing a complain with the BBB. I have to get back in touch with one of the corporate people over there again to hear more about how sorry they are.... 4 months dealing with this.
[Asus  Eee Pad Transformer Prime] Random Canadian:
My wife was watching her transformer prime on the couch this morning when it just cracked from one side to the other long ways.

I took it back to future shop and they said they wont take anything with broken screens I called asus and they said it was CID and I would have to pay for a repair.

Then I called the government of alberta consumer hotline and they pointed me to the fair trade act section 6.

Representing that goods or services are of a

particular standard, quality, grade, style or model if

that representation is untrue. Example: A furniture

dealer says a coffee table is solid wood when it is

really particleboard.

May just call futureshop back and see if I can use this to get them to refund or replace.

Im sure if I asked them. If I buy a transformer prime will the screen crack for no reason some time after purchase? Im sure they would say no thus misrepresenting the quality of the product.
[Asus  Eee Pad Transformer Prime] 2manytoys:
That and they say it's Gorilla Glass' and it's tuff.

I've had my replacement now for a few months and no cracks yet. I've been really really careful opening it and docking it though. I basically don't let anyone touch it for fear it will break. If it does break again I'll have a close look at what else is on offer. The TF101 was solid, the TF201 is just not the same. I heard the TF700 is the same, weak screen? Is that right?
[Asus  Eee Pad Transformer Prime] aznmode:
UPDATE: My mod since March 6th of this year has been great. Screen still holding up great. Posted this in another similar thread back then but didnt get a lot of traffic. Basically I found some rubber feet from a router and cut them to the same height as the stock stopper on the dock and added them on all 4 corners of the dock. I thought I posted these pictures here but I posted a side view and a video (see bottom video). Also for a while I was pushing on the back of the tablet slot to help relieve some of the pressure when closing the device. I think eventually the hinge loosened up and I no longer do that but the stoppers prevents any bend in the LCD when its closed.

My post in March

http://xdaforums.com/showpost.php?p=23345827&postcount=30

Images from the post

Front angle view

Top view

Here's the video I posted here in this thread

[youtube]uuDCqkpH_7Q[/youtube]
[Asus  Eee Pad Transformer Prime] tshoulihane:
I'm not sure if this tells us anything or not. We can assume the failure rate is maybe less than 1 in 10,000 otherwise this problem would be all over the place. I found no indication of contact damage from closing the lid on my screen at the point where it cracked, and I really doubt that the friction in the hinge is the culprit (thin glass is really quite flexible).

More likely would be the mounting screws for the screen (didn't some people damage their screens trying to fix light bleed?)
[Asus  Eee Pad Transformer Prime] Nightpath:
So has anyone found a working digitizer replacement yet? If so could we get details on where you got it? And don't post "Asus".
[Asus  Eee Pad Transformer Prime] tshoulihane:
Success (in theory). Purchased from Comet, Returned once, waranty rejected. Escalated to Comet head office, rejected (but Comet escalated with ASUS). ASUS now offering free of charge repair.
[Asus  Eee Pad Transformer Prime] Boynielaad:
Another cracked screen here.

Occurred in a 10 minute period between being closed after use and re-opened.

During that time was in an unoccupied car in the pocket behind the passenger seat.

Sent back to Asus via PCWorld (vendor). I await news and will kick up a fuss if called a liar!
[Asus  Eee Pad Transformer Prime] AWhistler:
I finally received my new, repaired, TF201 tablet from Asus! I sent it to them in August, and just received it. This is not the same device I sent to them. That one was sent to someone else! (Doh!) So I have another refurbished device. It seems to be working well, except the GPS started out working perfectly, but after updating to JellyBean, it has stopped working. sigh.

So, patience and perseverance has paid off for me. the design flaw was repaired at no cost to me. I'll still be using the keyboard dock, but I will be SOOOOO gentle with it, lest it freak out my screen again.
[Asus  Eee Pad Transformer Prime] tshoulihane:
Mine came back from FOC repair, same serial number (I think), probably the same casework (need to see if I recognise the scratches), new MOBO, unlocked (at least I put a new recovery on without doing anything), and with JB on. 3 months in total.

Then today I got another reply from tech support in my 2 week thread about changing the return address (was comet store!). They didn't realise it had been returned...
[Asus  Eee Pad Transformer Prime] sherezade:
cracked screen

First of all I would like to thank this site for the clarity and conciseness of the various topics, and great video

I noticed my cracked screen this summer, I read about it and saw it was relatively common, went to see the vendor, they recognized there was absolutely no sign of abuse or misuse and they told me I would have to see directly with Asus France, get a pick up etc.. I contacted Asus to have it repaired and recognized as a design flaw, I sent them hq pics to show there was (and still is) absolutely no shard gone or any sign of "mishandling", today an independent expert in computational equipment (ahemm) asserted the same. They stated it was customer induced. The crack appeared one evening. After closing it on the dinner table, putting it on top of a small pile of books, having dinner, carrying these books flat to bed, and opening the transformer prime, TF201 C1OKASn. (delivered 1/2/2012), it was there, whether it happened closing it or opening it I do not know, obviously, but it runs a little left from the top right corner to the bottom left corner I later read the part on holding the pad correctly with a dock, which I obviously never did, except for those rare occasions where it was transported on top of a pile. I decided to wait a little, for more problems (gps without dongle and later with, rarely worked) to arise, which obviously did, dock doesn't charge any more, tablet gets only 5V current through the official adapter, screws have dropped from the dock. I read on multiple forums about the issue of the cracked screen and see that different vendors have had differing policies on this, I know European law permits us to turn against the vendor, and not the manufacturer, but asus seems to have recognized the issue in the States, or am I mistaken?

I contacted asus over the phone about the adapter/charging issue and screws, and they told me the screws were CID, but power issue was guaranteed. I got in touch with the vendor and they are willing to assist the fight for a replacement, but i would like to find specific cases where asus or the vendor recognized the problem.

Thanks for reading and apologies if I have not found the correct thread, i am a n**b, this is my first post here.
[Asus  Eee Pad Transformer Prime] Jgrimoldy:
This may be a very difficult fight, indeed. The problem here is that it's entirely possible to crack the digitizer glass without leaving any external marks. The outer shell of the Prime is much more flexible than the digitizer glass. It will bounce back from impact or flexing after cracking the glass (similar to a car's fender does after a light impact).

This does suck. Asus's support still sucks, even if they happen to have a legitimate stance here.
[Asus  Eee Pad Transformer Prime] tshoulihane:
The glass appears to crack from repeated stress being concentrated in one place rather than a one-off event (the glass is flexible as can be seen from the 'opening' videos).

Whenever ASUS have replaced the glass, it has been without acknowledgement of blame - all you can try is to elevate the visibility of your claim.
[Asus  Eee Pad Transformer Prime] chillaxx:
This is realy not ok(realy want to use some words that can't be put on this forum:banghead:...). My screen broke. Send it to Asus for repair under waranty, but this is probably not happening. I can honestly say that I myself did nothing to break it. Went from using it, with dock attached, into the Asus versasleeve. Went back in the morning opened it up and..... Crack. I've closely looked at the screen and found two more cracks. One about 5 millimeters and the other is realy a hairline crack barely visible of two centimeters long. I've also noticed when closely examining the screen that the screen is also scratched from being in the dock. There are markings from left to right from the top (Asus logo) down to about one third of the screen. Anyone else seen this. Is this Gorilla Glass quality? :(
[Asus  Eee Pad Transformer Prime] chillaxx:
Well, i must give Asus a huge heads up. Yesterday, six days after sending it to the RMA in the Czech Republic my Prime was already back on my front doorstep. I've heard nothing form Asus, but they fixed my screen. Not only that, they fixed the camera as wel. Put in a new camera module while i didn't even say to them it was broken (i forgot, camera has been broken for some months, don't use it). So :good:Asus

Merry christmas yall
[Asus  Eee Pad Transformer Prime] Ruprect:
Yep, just got a call from Asus Sydney where I had Rma'd for the infamous green camera issue. Stated they had replaced the camera module and cracked LCD screen. Mine was a small crack top right hand corner. I said I had no intention of paying for the LCD and they replied, no problem All done under warranty!..... I think Asus might be changing their attitude on this issue.
[Asus  Eee Pad Transformer Prime] aznmode:
Sounds like non US repair center are more forgiving
[Asus  Eee Pad Transformer Prime] tshoulihane:
Probably they see enough returns which may be legitimate to realise they have nothing to gain by contesting these RMA requests. It takes them resource to argue too, only worth the effort if they believe you might give up...
[Asus  Eee Pad Transformer Prime] bonny_em:
I broke some connector on the PCB while fixing the camera GPS issue. I anyone needs parts [screen, battery, asus cover], let me know.
[Asus  Eee Pad Transformer Prime] kwallmuller:
tf300 dock cracked tablet screen

I bought the TF300 on September 23, 2012 from Best Buy in Appleton WI and waited on purchasing the dock.

I purchased the keyboard dock on December 26, 2012 from Best Buy in Appleton WI but wasn't sure if I needed it so I didn't open until January 2013 when I decided I would keep it.

I've had a screen protector and cover case for my tablet from day 1 and have treated this tablet like glass. It has never been dropped, sat on and I have no children.

I took the tablet out of the case and attached it to the dock. I opened the tablet attached to the dock and everything looked fine until I released the tablet from the dock. I now have 2 cracks on my screen radiating up from where it was attached to the dock. I immediately called Best Buy and they would take back the keyboard dock but wouldn't help me with the tablet screen.

I then contacted Asus but their system was updating and I was told to call back tomorrow. I called back today and their system is still updating and I can't send in the tablet until their system is up again and they expect me to pay for the repair.

I literally did nothing to cause the screen to crack. The Asus keyboard dock cracks my tablet screen and I'm supposedly responsible. I will think twice about purchasing anything from Asus or Best Buy again. Not a happy customer.

Has anyone else had the same problem? I think Asus should modify their warranty to fix the tablet screen but fix the keyboard dock so this doesn't keep happening. I will never trust an Asus dock again.
[Asus  Eee Pad Transformer Prime] doctafras:
Bonny-em. Do you still have parts for the prime/
[Asus  Eee Pad Transformer Prime] andrzejka:
Group on facebook

I see you here a lot. In Russia, the Ukraine as well as in Europe the same situation. A couple of months ago, in the famous Russian social network Vkontakte group was established, which is connected to a large number of people.

Official group Asus Russia immediately noticed this and began to debate with her on this issue.

After negative comments toward devices transformer family in this group Asus Russia acknowledged that the problem exists, and that it is ready to accept the device under warranty.

I'm from Ukraine and my friends from Poland, Israel and Germany also want to repair their devices.

But ASUS Russia declines, because we are citizens of another country. Asus Russia is responsible only for those devices that have been sold in Russia.

Now I'm with my friends created a group on Facebook, to deal with ASUS.

I ask you, do we need if you encounter a problem screen and ASUS did not agree to repair it under warranty, join the group, comment, add a photo. We want to be noticed.

Now a group on facebook

facebook . com / groups / AsusTransformerCrackedLCD
[Asus  Eee Pad Transformer Prime] ringomaz:
Right handed, though I may well have grabbed that side/corner when putting it in and/or taking it out of the laptop bag. Worrying to think such a minor action could damage the screen.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Absolutely.

Especially being as thin as it is at this size. I imagine that the laptops I've seen showcasing GG2 will have marginally thicker and more structured screens. On smaller screens, it's harder to stress; not so when the plane is a 10.1 inch screen.

I've stated it here and in the other threads, and the poster mentioning felt dots is catching on. I think that the docking port keeps the bottom of the Prime more elevated than the silly little rubber bumps on the side and the single one below the trackpad.

Cases are a very good prevention, but really it shouldn't need it. They advertise it with the dock as a proper "netbook," and with it staying docked the majority of the time (which is only natural).
[Asus  Eee Pad Transformer Prime] namebrandon:
I've ordered some self-adhesive clear rubber feet to stick onto the dock where the top of the screen "lands".. I didn't know what the clearance is, so I just ordered 4 (should only need 2 or 3, but I mess things up very easily..) of each of the sizes below. we'll see which fits the best.. that's width (diameter) x height (thickness)

12.7mm X 1.5mm

12.7mm X 3.5mm

6.4mm X 2.1mm

9.5mm X 3.2mm

Here's a link to where I ordered from.. total after shipping was $5.10 and they do appear to ship internationally if those outside the US are interested and can't find local sources.

http://www.westfloridacomponents.com/RubberFeet.html

(scroll to the bottom for clear)
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I went to staples and bought Scratch guard brand crystal clear surface protectors 3/4", they come 20 in a pack. At first I put one whole one on each side of the hinge, but I found it wouldn't fully close, the reason being they went to far down. So I cut one in half, flat side to the back of the dock, rounded side towards the keyboard, these are perfect now, the right thickness and the Prime fully closes to the dock like normal. The are nice because they are clear, stick very well and are the right thickness if applied correctly.
[Asus  Eee Pad Transformer Prime] namebrandon:
Thanks! Can you share a photo of that..?

So you put them near the hinge? I was thinking in order to keep the tablet level, you'd need to put them on the track-pad side.. furthest from the hinge..

maybe it'll make more sense when I get my unit in, since I've never seen the tablet / dock in person.

It looks like (from the link) those are 2.1mm thick, which match up with the 1/4" diameter rubber feet in my order (6.4mm diameter x 2.1mm thick)
[Asus  Eee Pad Transformer Prime] benefit14snake:
I don't mean to jump on this bandwagon again or beat a dead horse...but COME ON ASUS WTF?!? is the prime really plauged with all of these issues or do other tablets experience similar problems? I've bought plenty of Asus products before and its always been top notch. What's the deal?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Stock keyboard dock has 3 black rubber things to keep the keyboard and tablet from touching. 1 is below the touchpad, one is to the right of the end/ right arrow key and the other is to the left of the ctrl key, there are 0 spacers on the back by the hinge. When the tablet is closed to the dock if you put pressure by the hinge you can see the slightest of flex because there isnt anything to prevent that side from being compressed and causes stress on both the tablet and the hinge. By putting the 2 half circles, one on each side of the hinge, it takes up whatever space there was and now there isnt any flex.

I HIGHLY RECOMMEND PEOPLE DO THIS, WORKS PERFECT!

PS I will try and get a pic up shortly.
[Asus  Eee Pad Transformer Prime] namebrandon:
Thanks! That makes more sense then.. I didn't know there were already 'bumpers' on the dock to prevent contact.
[Asus  Eee Pad Transformer Prime] Jhosche:
What I originally thought was a scratch on the inside of my screen...I'm now beginning to think is a crack. Mine is occuring almost in a straight line from top to bottom on the left side just to the left of the dock hinge. It can't be felt from the surface yet - my biggest concern if I send it back to Asus is that it might crack further in shipping and then they'll just blame it as user mishandling.
[Asus  Eee Pad Transformer Prime] namebrandon:
Awesome! Thanks for the pic!
[Asus  Eee Pad Transformer Prime] buxtahuda:
Kudos! So, just the opposite of what I thought lol :p

I never take mine out of its case so I've never had it closed with the keyboard alone to actually see what could be happening.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Sounds like a stress fracture, happens all the time in diamonds and spreads over time. I am hoping this little bit of silicone will prevent anyone else from experiencing that.

I have my Prime in a dock, when I go to and come from work it is in one of the Amazon zip bags with handles inside my backback. The Prime itself is against my back so I know I am squeezing it as I tighten my straps and walk the mile and a half to my office from the trains station.

I think this will work perfectly in eliminating the flex stress that is put on the screen while in the dock. I think not having anything there and having all the pressure from the hinge on the screen is going to cause some issues, and they are starting to pop up more and more.
[Asus  Eee Pad Transformer Prime] s92595:
Mine also has the same serial, but mine is 1 instea of 0. I was charging my prime with the dock closed overnight, and when i woke up, I my screen from the bottom right to the middle left (just right where the rubber pannel on the left side of the dock is )
[Asus  Eee Pad Transformer Prime] shaunm82:
Looks good! Think I will do this for preventative measures~ Thanks!
[Asus  Eee Pad Transformer Prime] B-Mod:
Anyone try PM'ing Gary for his take on this? I did and I got nothing back on this issue.....
[Asus  Eee Pad Transformer Prime] buxtahuda:
As far as I can tell, Gary has not been in contact with anyone. I'm sure his own PR department told him to stay the hell off.
[Asus  Eee Pad Transformer Prime] HeCareth:
This may be the reason why there was a delay in shipping new Primes in January, they were fixing the issue. My serial is C20K... so maybe there was a hardware revision with the new batch that went out in February.
[Asus  Eee Pad Transformer Prime] namebrandon:
That would be nice, but it looks like this is strongly pointing to the dock as the culprit.. we've seen BC0K-C1 so far reporting this. I imagine it's just a matter of time before we see someone with a C2.. they just haven't had them long enough.
[Asus  Eee Pad Transformer Prime] ringomaz:
Tried as well and, not surprisingly, have not yet heard back.

And the fun continues: I spoke with Asus Support Australia yesterday and they agreed to arrange a courier to take my cracked TF201 to the Sydney service centre today. Of course by 3:30pm no courier had arrived and when I called to confirm the pick-up time they said no booking had been made for today. Now it's on for tomorrow but I can't say I'm feeling optimistic. Ugh.

At least my clunky (and chunky) old Galaxy Tab is still humming along happily. Why I ever thought to upgrade I have no idea...
[Asus  Eee Pad Transformer Prime] sanjeezy91:
I swear if my screen cracks, I WILL pull an apple and sue them.

EDIT

i took the rubber feet off my TI-84 graphing calculator and attached them on either side of the hinge. fits well.
[Asus  Eee Pad Transformer Prime] mcdanishdk:
Use of the cracked TF201's

I wanted to unlock mine and it seemed to go fine after flashing the tool I might add I downloaded from Asus' website. But at reboot, it stayd hung on the boot screen, and I tried everything. My repair guy tried everything. No use. Now, my question is: is there a possibility that either someone would want mine and replace the cracked screen, or I could buy a TF201 and use one with a cracked screen and replace my motherboard or at least the EPROM that I have been told id the issue? If I overstep any boundries or break rules, I apologize in advance, I could not find another forum.

From stormy south-west Denmark, Benny.
[Asus  Eee Pad Transformer Prime] Nightpath:
If you take a look around, the hanging screen is a common issue. There's a way to reflash, I think you need to use ADB tool or something of the sort, and have it plugged into your PC. Can flash it from there.

I've had it happen that it hangs, was always able to get out of it even before I did an NVFlash to it.