yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] qwertylesh:
wow, after seeing your thread i checked mine and it does have one micro-crack too :mad:

please pm your thread to the OP of this thread (dragonithe) if you haven't yet so he could maybe add your post to the OP since this is very important information.

How can asus possibly CID/OOW when the dock causes breakage in not only the docking socket but also by the metal between the touchpad and keyboard on the dock.

unbelievable, looks like I will need to RA my prime and discontinue using the dock altogether immediately, I sure as hell am not going to plug the gps in with a micro-crack as its tightness would likely break my screen now :mad:, i may as well just chuck it and the whole dock in the bin, god damn it.

Thank you richardmlea for discovering this when you did, this sucks hard.

WHY would you close the other thread for mod? :confused: that thread is invaluable information regarding the CATALYST to this threads end result, Micro-chipping/crack and a whole screen cracked is not the same thing. but a cause and result. It is very important people see that thread and confirm the issue. (yes I'm hysterical atm)

---------------------------------------------

edit2: mines got micro-chips but well above that area probably from dirt inbetween the dock and the screen.
[Asus  Eee Pad Transformer Prime] B-Mod:
I finally got my check from Asus, they took back both my primes and docks. One was cracked, and one was not, but I was afraid it would so I requested they buy all this stuff back. I am glad it is over, it took almost two months total from the first email to me getting a check, but it is over, no more primes for me. The crack issue is real, and it is scary to think how many will be affected down the road, unless it is a small run with bad gorilla glass????
[Asus  Eee Pad Transformer Prime] richardmlea:
Where would we be if we had too many rules......Germany

I have appealed to the moderator that closed my thread to reconsider his action and open it again. I asked immediately after he closed it but as yet he has not responded. Maybe the internet in north Korea is down.:D
[Asus  Eee Pad Transformer Prime] jeyopo:
Take a look at mine and tell me what you think ??
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Oh WOW!! How did that happen dude??
[Asus  Eee Pad Transformer Prime] buxtahuda:
I just died a little inside :eek:

Dropped it on that bottom-left corner did we? At least that's how it looks, that thing got demolished.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I'm sticking with my statement I made a long time ago after receiving my second prime and less than a week had gone by when I noticed micro cracks along my black bezel area, sent it back before it completely cracked, that all primes ARE TICKING TIME BOMBS. It's just a matter of time before most people have this issue.

I look at the xbox 360 as an example, people defended it, including me, when they didn't have the RROD, but slowly but surely, one after another they got them. Microsoft made a statement that less than 5% were defective, then they extended peoples warranties because of it.

This is just my opinion, only time will tell if it comes true or not.

Good luck to all that have this issue, I hope it is resolved in a timely manner without money coming from your pockets.
[Asus  Eee Pad Transformer Prime] qwertylesh:
looks like it was definitely docked at the time (can tell by the usage line on the bottom and the cracks at the bottom), looks like some big flat impact between the dock and the screen in the center left, but also looks damaged in the very corder so im unsure, did you happen to sit on it? :eek:
[Asus  Eee Pad Transformer Prime] 2manytoys:
A good DVD cleaner should get those "scratches" out :rolleyes:
[Asus  Eee Pad Transformer Prime] richardmlea:
No relpy from ASUS or Gary yet regarding the microcracks.

And no reply from the moderator that closed my thread. I really think my thread should be sticky. As Ready2mosh has already said Transformers with dock are a ticking timebombs.
[Asus  Eee Pad Transformer Prime] aznmode:
It seems this is happening to unmodded ones? I think asus should consider adding or giving these stoppers to prevent future damage to new and existing Primes. This is probably going to happen with TF300 owners too sooner or later. Bad design on asus part and they should fix these screens free of charge.
[Asus  Eee Pad Transformer Prime] buster6070:
I think that given time the crack we're all experiencing can develop into that. My

prime finally arrived and I received a response. They deny responsibility and want to charge me for the repair ($250). I sent my Prime in with a single hairline crack across the screen. My POC at Asus sent the following picture. Obviously my crack has spread. I don't believe the others cracks were the result of shipping, as I sent it back in the original packaging that I received it in.

I also have a video on youtube. Believe it's the 7th post on this topic (pg 1).
[Asus  Eee Pad Transformer Prime] buxtahuda:
Make them send you another photograph, this one showing both the bad screen and your serial number. I bet it's not even your Prime like they did with bimbobo, I don't see one crack turning into all those that quickly. Unless someone at UPS/FedEX had a personal vandetta against Primes and ASUS lol
[Asus  Eee Pad Transformer Prime] leppie:
You can see the same crack in the 2nd picture.
[Asus  Eee Pad Transformer Prime] buxtahuda:
You're right :o That sucks, hard. I'd be raising hell about shipping then, did they pay to send it in or demand that ASUS get a label? Whoever generated the label is going to be responsible for contacting the freight-line about the damage, assuming insurance was involved.
[Asus  Eee Pad Transformer Prime] micaman:
Shivers run down my spine every time I read this thread. It has gotten to the point now where I feel its only a matter of time before a crack shows up on my tablet. I've also resorted to using the keyboard sparingly "just in case".

I really hope you guys get this sorted out.
[Asus  Eee Pad Transformer Prime] wohli:
Damn Asus, this can't be! Most of us decided to buy the prime because of the keyboard! And now, because of your poor warranty policy we're forced to not use it?

My screen cracked too without obvious reason. I would never buy again a Asus product. Back to Samsung
[Asus  Eee Pad Transformer Prime] UndisputedGuy:
does the 300 have this problem?
[Asus  Eee Pad Transformer Prime] jeyopo:
It fell when I was on train (ground was carpet) at ~1m of ground in position docked...

I'm so sad and hope to find a solution to change the screen. Do you know where can I buy a screen to replace mine ?
[Asus  Eee Pad Transformer Prime] arjay88:
So is all these cracks from the use of the dock or from heat?
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Saw a demo model in a shop here in Dublin yesterday and I know they are not taken care of as much as we would ours but at the bottom of the Tablet where it docks there were a huge amount of scratches etc. and wear....I was shocked how bad it was. Is this the case for anyone that has had the Prime for a long time? Will it eventually get scratched and marked from docking and un-docking it?

Thanks,

M
[Asus  Eee Pad Transformer Prime] Tallon:
This may prove helpful for those of you who accidentally damage your screen:

I had the tablet sitting in the pocket of an airline seat in front of me. We had a rough landing and it fell through the bottom of the pocket onto the floor. Even though it was docked, it landed on its edge and the screen cracked quite badly...

Since I was travelling for business, I have decided to try and get this repaired/replaced under the business travel insurance. Of course, one of the questions on the claim form asks for a repair estimate.

When contacting Asus, I explained that the screen is cracked, but the digitizer appears to be working fine all over. At first I got a generic response from Asus stating:

"I would advise to apply for RMA on our website. http://uk.asus.com/rma

Please be aware there would be £35.00+vat cost for inspection then you would be contacted with the cost for the repair."

Then after several rounds of emails explaining the situation I got this response which I have attached to the claim form:

"Please note this is still a guess but it will cost around 250 euro / 205 GBP

I can't be 100% sure but i think it is close to the 250 euro / 205 GBP"

I filed the claim yesterday, but I suspect this will take some time to get resolved.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Prime delivered 2/3/2012 (ordered 12/27/2012) so right at three months. I originally had it preordered when they were first available but ran into some issues about it. Anyway, mine stayed docked almost 24/7 until recently (Dark Meadows lol), and now I dock/undock it a few times a day. I've experienced 0 scratches (aside from some granule scrathes on the back), wear, dents, cracks(going to get my Prime under a magnifying glass later, check for any micro-cracks - don't notice any just looking), anything. But I had the Skinomi skin before the Prime was even shipped, so about a day or two of enjoying it I wrapped it up in the skin and screen protector. About a week later I had my Minisuit case. And as I've probably said earlier in this thread, I'm rough as all hell on my Prime. I throw it around, I've had it drop about a meter onto some carpet, I let just about any kids play with it under supervision (a couple without) usually without the keyboard though, and I know I stress the casing/screen with the ways I hold and juggle it while I open doors and things, often gripping it at the very edges/corners but I won't do it long. I also usually pick the Prime up though, and let the keyboard kind of hang there or I just put one hand on each.

But again, I'm purposefully rough on this thing and none of it's happened to me (yet). Sounds to me like people are shoving it in at awkward angles and have likely damaged the little felt strip in the dock. Or one of the screws is particularly loose (one of mine fell out and was preventing me from docking at one point) and scratching it.
[Asus  Eee Pad Transformer Prime] slef2003:
had the prime since 3rd feb. In and out of the dock like a rabbit on viagra and no cracks or marks on the screen whatsoever. The dock is pretty well padded and so long as peeps are reasonably careful mine seems fine. I have thought it was scratched a few times, but a rub with a microfibre cloth has always cleared them away.

Mind you I am waiting on reviews for the TF701 as my wifi is crap, even with another AP in another room!! Tis the only fault mine has!!!
[Asus  Eee Pad Transformer Prime] wormat22:
So....after my appeal to Asus, this is the latest e-mail I got.
[Asus  Eee Pad Transformer Prime] Reisrdok:
Two months and counting.

Contacted the repair company directly, no answer yet. Still waiting/CID/OOW status. I'm going to assume that there are huge meetings and lots of engineers & specialists studying my pad etc. and they are simply too busy to contact me.

Yeah right. Probably lying at somebody's junk pile forgotten.
[Asus  Eee Pad Transformer Prime] mark.m.moran:
TWO MONTHS!! That is simply unacceptable mate....what is the point in paying for something this expensive and never getting to use it?

Cheers,

M
[Asus  Eee Pad Transformer Prime] effezie:
You will need a credit card so they can put a hold or reserve the cost of the replacement against the unit they send you while they're assessing yours.

They did this for me in my case and the reservation was 509.00. They use retail so the I'd may be 150.00. It depends on the cc company if its charged out right or just 1.00 for the reservation. I used a check card and my bank and the bank took the full amount out of my account so be careful. Might want to check with your bank first.
[Asus  Eee Pad Transformer Prime] osiedacz:
Same for me, but I didn't have to give them a credit card number. They sent me a replacement for the original one as a warranty. I am still waiting to hear their assessment of the docked unit.
[Asus  Eee Pad Transformer Prime] wormat22:
Well, here's to hoping that they don't charge me.
[Asus  Eee Pad Transformer Prime] the lemming:
Hello

I have had my Asus Prime for less than two weeks and discovered today a big crack along the length of the glass. While I was on the phone to the retailer I did a little searching for Asus Primes with cracked glass.

Your photo is virtually identical to the damage to my Asus Prime, which means that this must be more than a random occurrence.

I too treat my Tablet with Kidd gloves and was shocked to find this damage, especially as the device has never received any kind of trauma.

My crack goes from the Locking key on the Keyboard and travels up the display screen and cuts through the Logo at the top left side.

However I have just spoken to my retailer, Amazon.UK and they didn't even quibble about the damage. They offered me a full refund or a replacement. I went for the replacement. But we'll see.

From looking as some youtubes about the strength of Gorilla Glass, this seems like a major Asus design flaw because my cracked glass and your cracked glass could be viewed as stress fractures from how the device is opened up during normal use.
[Asus  Eee Pad Transformer Prime] dragonithe:
It has now been over 7 weeks since I've sent my prime to Asus (march 13).

And apart from a phone call from Asus that it will be repaired for free nothing has happened.

Also every time I call Asus and tell about the issue they say that the issue will be reviewed and that I can expect a call back in 4 to 5 days. And the answer from that call ( if I get one at all. ) is always that nothing has happened .

I don't know anything more to do :(

Also I wanted to use it for films , but if I wanted to use it for that, it should have arrived last week...
[Asus  Eee Pad Transformer Prime] wormat22:
They've shipped me a new prime, it should be arriving early next week; no credit card required :D
[Asus  Eee Pad Transformer Prime] 2manytoys:
Is there any chance you got a photo of it? It would be good to see it and add it to this thread.

Cheers.
[Asus  Eee Pad Transformer Prime] the lemming:
I have now taken some photos of my damaged Asus Prime for people to look at. I'm now wondering if I should demand a full refund of my money in case this happens again. :-(

http://www.flickr.com/photos/the1lemming/?saved=1
[Asus  Eee Pad Transformer Prime] 2manytoys:
Thanks!

Did you see the crack happen.

For me, I didn't. I was using it docked (everything fine). I finished using it and placed it on a table. A few hours later I opened it up and detached the screen. I turned it on and was reading a webpage when I suddenly noticed the crack!

I am too wondering what I should do. If Asus acknowledges the issue and has a fix, or says it was a bad batch, I'd be happy and keep it. If they don't I may ask for a refund.
[Asus  Eee Pad Transformer Prime] qwertylesh:
check the glass above the dock holes on the front bottom of the tab. see if there are any chips or cracks around those areas, your crack looks like its originated from the area thats been reported to get micro-cracking from the dock.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Here they come, expect a lot of these posts, another design flaw discovered by the consumer, who in the end get shafted into an expensive repair.
[Asus  Eee Pad Transformer Prime] chazam:
I've added your post to the collection I'm compiling

http://crackformerprime.blogspot.co.uk/2012/05/cfp11.html

Can you please say if you had the Transformer docked or Undocked when you noticed it cracked?

Thanks for the pictures.
[Asus  Eee Pad Transformer Prime] the lemming:
I first noticed the crack when the tablet was docked.

The crack was so obvious that I saw it immediately and could not be mistaken for not seeing it before. When you spend £500 on a product, you tend to notice these things especially when they happen within 14 days of owning the product.
[Asus  Eee Pad Transformer Prime] Shin-Gouki:
Mine was in a case docked and it fell 3 feet off a desk on to carpet and damaged the corner of the dock and shattered the screen. I just got the confirmation that it will be repaired/replaced under warranty
[Asus  Eee Pad Transformer Prime] Tallon:
Got some info from Asus regarding the cost of repair that may prove useful to someone.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Here's one of a Toshiba Thrive, looks similar.
[Asus  Eee Pad Transformer Prime] rynowhi:
What are we supposed to do if we have a prime/dock? I read this thread about 2 weeks ago (received the prime in January), and found micro cracks/chipping on my left dock latch on the screen. I haven't put my tablet back in the dock since then, but the *only* reason I purchased this instead of another product was for the dock combo. I'm at a loss on what to do. If Asus wants to keep replacing my glass for free, I'll keep using it as it was intended. Otherwise, I want my money back and I'll buy a cheaper tablet.

Wifi/GPS/etc. didn't bother me. An actual manufacturing defect that breaks the product and is not covered by warranty is a little more concerning. What are everyone else's plans?
[Asus  Eee Pad Transformer Prime] arjay88:
Not sure if anyone had said something but with my dock, its abit hard to click in the tablet, need abit of force to lock it into place, not sure if thats normal. Ive only had my c4 prime for a week now.

But I also notice just by playing around with the dock it self, the top gadget which moves around and connects the dock to the tablet, I noticed it is hard to move around, need actual effort or 2 hands to move it. I'm thinking it may be a flaw in design and maybe hurt or contribute to the cracks that people having. simply by having a thin tablet in between that gadget than moving it up and down to close the tablet n dock puts pressure on the tablet/glass itself.
[Asus  Eee Pad Transformer Prime] dorianteal:
screen protector

Hey guys, so getting ubuntu up on my tablet I went and got a dock. It was very difficult to connect the two, and I later realized that my screen protector grabbed the felt on the dock and pushed part of it down. I'm wondering if anyone had a similar issue, and if this could lead to screen cracking with the tablet resting on the metal of the dock connector.
[Asus  Eee Pad Transformer Prime] Reisrdok:
Does anyone know if I can buy the screen myself from somewhere? I'm thinking of demanding the tablet back from the service and changing the display myself.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I look around once every couple of weeks, I still haven't found any cheap and/or third-party parts for the Prime.

*EDIT:

Also finally pulled out my magnifying glass and have started scouring my Prime for any damage from the dock. What did I find? Nothing. Nada. The part of the screen that sits in the dock wasn't even dusty! lol

So that's about 3 months of constant, rough usage with the dock and not so much as a scuff, scratch, and definitely no cracks.
[Asus  Eee Pad Transformer Prime] killscreen:
hey dudes.. how much it cost to replace screen?

i dropped it from 6 inch on cement and after 2 TINY scratches, it cracked 5 min later..

IT SUCKED ............:mad:
[Asus  Eee Pad Transformer Prime] Reisrdok:
And mine cracked by itself after two weeks of very careful use.. Wife's tablet is ok, not even a scratch and she handles it rough for sure. If this is not manufacturing defect, nothing is.
[Asus  Eee Pad Transformer Prime] c5satellite2:
They should give all prime owners an upgrade to the new unit if the owner is unhappy with their unit. I would even be willing to pay $50 to $100 dollars for it, if need be. Very disappointed in what was supposed to be a great unit. Has so much potential if they could just fix a couple of big issues. Radio reception and durability would be a good start, even if it meant a partial redesign of the case and new antennas with tougher glass.

Now I'm worried to pick up my prime, the screen might break!

This needs some kind of petition on change.org.
[Asus  Eee Pad Transformer Prime] Reisrdok:
RMA is still waiting for my confirmation apparently.. And customer support keeps playing time with empty promises and bulls*** explanations..

Latest news are that they refuse to give me refund because of the wifi and gps problems. So, they don't have a fix, and they refuse to give my money back.

Apparently they refuse to warranty fix the glass. Maybe. The email was a bit unclear, saying a lot of nothing.

When I agreed to pay for the glass, they did not answer.

In conclusion, they are doing nothing and they are going to keep on doing nothing.

I am really starting to lose my patience.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
If you paid with a credit card, file a claim through them and explain the situation, thyey may side with you and pay for the repair, point them to this topic on the forum.

I believe they will side with you, credit card warranties are great, they want your business so they usually will do things to keep it.
[Asus  Eee Pad Transformer Prime] Reisrdok:
Paid with bank transfer.. Wish I didn't..
[Asus  Eee Pad Transformer Prime] buxtahuda:
Bills are the only things I'm willing to go out by way of transfers and such. If I'm paying for a product as opposed to a service, it's always card just to have that extra level of security for these very reasons. I'll pay with card before cash for (certain ;)) products, even if I have to take the time to put that cash in the bank for use with a card.
[Asus  Eee Pad Transformer Prime] micaman:
I guess a CC claim would be against the retailer that sold the ATP vs Asus. It's a shame really as in the end the retailer is only a third party in this fiasco. I wonder if the retailer has any recourse with Asus.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Not really, when you make a crecit card claim they ask for you to send the item in for repair and get the quote, you forward that to the CC company and they will tell you to pay for it with the CC and then they mail you a check for the amount of the repair.

Chargebacks go against the retailer, they are 2 different things, making a warranty claim vs. a chargeback.
[Asus  Eee Pad Transformer Prime] micaman:
Got it, Thanks. I was thinking more along the lines of the chargeback. I think its a 60 day satisfaction guarantee.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I just want to mention that I had returned my Prime a couple of months ago, tried a galaxy tab 2 7" and thought it was decent but under powered, returned that and bought a Asus 300. It feels kind of cheap but works well, and the biggest thign I noticed was THE THICK RUBBER BUMPER AROUND THE SCREEN. It has to be twice as wide as the one on the prime, and seems much more protective. I dropped the 300 on a corner from about 3 feet up and nothing, the prime would've been dented and the screen probably would've broke, oh and the floor was just regular tile, cheap ass **** they put in offices.

Anyways, I'm returning the 300 for a prime again, I miss the screen, extra battery life and the camera flash, which I actually used, I know, I know, I'm a dumbass. :p
[Asus  Eee Pad Transformer Prime] dragonithe:
I've now really lost all hope with Asus and they're ability to repair my prime.

It's been well over two months now that my prime has been sent to the repair center.

And today they've told me that the parts they need for the repair have been ordered yesterday !

So it took them.more than two months just to figure out what the parts are that they need for the repair.

I'm done with Asus , I now only want the money back and forget that Asus exists.
[Asus  Eee Pad Transformer Prime] PopCycl:
me too

I have the 64gb prime and keyboard dock and got the screen crack from top right to bottom right about 3 inches over. I sent it to ASUS and they want $250 US to repair. After reading all this info I am trying to get them to pay all or some of the repair. I am glad I found this because now I know I am not imagining what happened. On night close the dock, next morning open and cracked, never outside, never dropped, no external signs of damage. They definitely have a problem here. Now if we can just get them to acknowledge it.

Pops