yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] mixedape:
Me too!

That is exactly what happened to mine.

Last night fine, this morning cracked. Was in the dock overnight.

I'll be phoning Asus in the morning so we'll see what happens. Has anyone else in the UK dealt with this? How did they get on.

Good to see http://crackformerprime.blogspot.co.uk/ I'll be sure to tell the person I speak to about that.
[Asus  Eee Pad Transformer Prime] Reisrdok:
The reseller decided finally to give me a full refund because asus refuses to do absolutely anything. I can only hope the reseller gets their money back some day. My fight is finally over. Never again.
[Asus  Eee Pad Transformer Prime] 2manytoys:
I just got my Prime replaced.

Here is my original post: http://xdaforums.com/showpost.php?p=25321484&postcount=237

I asked a few questions about why Asus replaced it at no cost as I heard that some others (in reference to people on here) have had to pay for the repair. The answer was, they don't know. When asked could it have been replace as "good-will" the answer was no. The comment was Asus doesn't do that, they would have only replaced it for free if they believed it is a fault with the product. That gives me some relief that if it does happen again there is some precedence set (for me anyway). Note: mine was a week old with not a single mark on it (other than the mysterious crack that appeared)

Let's all hope this is a isolated manufacturing problem and not an ongoing issue moving forward.

So I'm happy that Asus have stepped up, and confident I'll get the support from them again if it happens with the new unit. Thumbs up from me for Asus.

Cheers.
[Asus  Eee Pad Transformer Prime] CharliesTheMan:
I think the screws being loose from the factory is some of what's contributing to the problem. It doesn't take much flexing at all to find a weak spot, and the only supports are from that hinge mechanism.
[Asus  Eee Pad Transformer Prime] richardmlea:
I requested an rma today after getting nothing but standard email reponse's about my micro cracks. I did phone asus and spoke to someone that gave me an email address that they thought may be better because it would go to the people dealing with cracked screens.

It wasn't any more use, I emailed the new address but got the same standard response. I have now had the tablet inspected by a glass expert and law society expert witness. The inpection was done for a small charge and if I need it (if asus don't accept its not CID) I will pay him to write the report.

I will send along with the RMA pictures of the crack and the lack of other damage, printed copies of all emails and maybe some of this thread. I will also add a note requesting again that it not be sent to the czech republic before inspection. If they are not going to repair it under warrenty I don't want it to be held hostage and for ransom in a former eastern block country.:(

No offence to any czech's reading this.

I will update when they collect it or respond to the rma request.
[Asus  Eee Pad Transformer Prime] bwern:
Just joined the cracked glass club

And here I was hoping against hope that I would luck out with just a stuck pixel; looked down today to see two small (1/2 inch) cracks along the bottom of my prime. One is near the left docking clamp and the other near the charging/dock port - it's not clear to me that this is related to the dock as other cases have.

I have treated this thing better than any other device I've owned - and taken great care to not transport or even adjust the thing in the dock after reading this and the related threads.

I've opened an RMA request (and threw my dead pixel and defective charging cable on the case while I was at it..); here's hoping that I can report back a seamless, quick, no-questions/problems RMA experience (that's either sarcasm or wild optimism, I'm not sure which.)
[Asus  Eee Pad Transformer Prime] mulcom:
Mine cracked as well

I was walking around with my Prime with docking, opening and closing the "lid" like on a laptop. No falls, bumps or shocks.

Suddenly I noticed a diagonal crack from the lower right to upper left.

This crack must have happened either because of opening or closing the lid.

Asus Norway said that this would be covered by a warranty, and got me to send it to their repair shop.

Now they want me to pay about 500 USD to get it fixed, or about 200 USD to get it back unfixed.
[Asus  Eee Pad Transformer Prime] Therbine:
That's ridiculous! Is there a better business bureau or something of that nature where you live? I would report this if you can't get them to honor their warranty
[Asus  Eee Pad Transformer Prime] richardmlea:
Asus refused my RMA at the first attempt as I gave them a digit of the seriel number wrongly. They have now accepted the correct number and sent me email confirmation that it will be collected on the next business day. I also received an email from UPS, the delivery details in the confirmation email from UPS show that it is going directly to

"Wistron InfoComm (Czech), s.r.o.

ASUS Service

K Letisti 1792/1

Slapanice

66451

CZ"

This is dispite assurance's from ASUS UK customer services that it would be inspected in the UK before being sent to the czech republic for repair.

I will send a copy of this email with the RMA.

I am going to pack it now and prepare my evidence.

I have not said this before but I will now as I have email proof of their lie's, "ASUS customer services lying to me".

I will let them collect it as I have no choice but I bet I dont see it for over a month.
[Asus  Eee Pad Transformer Prime] Gam3r 4 Life:
Hey guys, Ive also dealt with Asus over a cracked screen on a TF300 and had to pay for it. Thankfully after contacting Best Buy corporate they sent me a check to pay for a new screen. I ended up returning that TF300 and ordered another white one with the dock this time.

Ive read about all these cracked screens caused by the docks which has me worried. I know its a different model but theres a couple people at the transformer forums that have had this happen to their Tf300's so it leads me to think that Asus has not done any changes to prevent this. So needless to say this has me worried. I dont want to go through another RMA process again.

I got my dock before my tablet (which will arrive tomorrow). I decided to add some rubber pads to the dock just in case this is still an issue with the TF300.

Do you guys know if there has been any changes from the TF201 to the TF300 that addresses this issue? If the dock is going to possibly damage my tablet I will just return it and not use it. But Im hoping that isnt the case. Ive added a couple pics of my dock.
[Asus  Eee Pad Transformer Prime] mark.m.moran:
So sorry to hear this :-( It's unreal that this is STILL happening with the next tablet in the Transformer line!! It begs the question will it too happen to the Infinity?

Cheers,

M
[Asus  Eee Pad Transformer Prime] andrzejka:
Hej guys! I am from Ukraine, and have the same problem with my Prime.

Sorry for my poor english :)

I called to asus service and send fotos with my crack on screen. They told me that i must pay, because this is not a warranty case. I started to prove that prime did not fall or etc.

than i send my prime to asus service in czech republic.

Now i have in 'Global Repair Status Inquiry System' messege

from 2012/06/27

They didn't call me, an also didn't send any messages except one

its on polish

(google translate)

Now, what shood i do and what i must say when they call me for payment?

sorry. i don't have 10 post and don't able to put fotos with my crack :)
[Asus  Eee Pad Transformer Prime] osiedacz:
I was in exactly the same position. Once they finally contacted me with a quote of how much I had to pay, I sent them the info on this thread and pointed out that I wasn't the only person having this issue. They agreed to take back my tablet and keyboard to research the issue. And they replaced them at no charge. I recommend that you try the same.
[Asus  Eee Pad Transformer Prime] horribad:
After lurking around for a few months it saddens me that I am finally joining under these circumstances, but I have also entered the cracked screen club.

Had a 32gb model with dock since around February. Never had any problems so I thought I had gotten a lucky flawless model. Usually use it in the dock, and treated the thing like a newborn baby. I never dropped it, and always took care to open it and close it slowly. I never picked it up by the screen, or anything like that.

Last night I thought the was a hair stuck on the screen. I scratched at it and discovered that it wasn't a hair but instead was a hairline crack from the left corner and up through the black row of buttons that then curves around and goes down to right past the center docking arrow.

It seems very likely that the cause of this is the stress caused by the keyboard dock hinge. The hinge is quite tight, and the torque is applied to a relatively small surface area; tempered glass is scratch resistant, but the strain caused by opening and closing the screen is clearly too much, much as evidenced by the number of people who have the same problem.

I will contact customer service and rma the device once I get home as I am on a trip. What I am wondering about is if I should rma the dock as well, I think the problem we seem to be having is twofold, and and I don't want to replace the tablet only to have it break again due to a overly tight docking station.

I'll include pictures of the screen once I am allowed.
[Asus  Eee Pad Transformer Prime] Gam3r 4 Life:
This is exactly why I returned my dock for my tf300. Ive read too many posts and threads saying the same thing. "Dock caused crack" Ive already been through an rma for a cracked screen so I know how frustrating this is. Im hoping that eventually Asus will get enough of these reports to realize there is an issue. And then start covering it with the warranty and stop blaming customers for abuse. Now I know this isnt happening to everyone, but I think its enough that Asus should recognize the issue.

Keep us updated, and good luck. :good:
[Asus  Eee Pad Transformer Prime] MaWThinG:
One more ...

My pad was left charging while docked over night, and the next morning I found a hairline crack arching from the bottom mid-left to the bottom mid-right just within the black frame surrounding the display. I used the pad all the time, so I would have noticed if the crack was there the night before. I've never dropped it or handled it carelessly.

I left it at the retailer for a warranty repair ... I thought.

It's been almost a month now, and they still claim it's not covered under warranty and want ~550 Euro for repairs. I've not given up hope yet, though.

It's strange that Asus doesn't acknowledge this design flaw after this many cases with the same circumstances and same outcome.

I'm sorry I can't provide pictures. I found this thread after I left the pad for repairs :(
[Asus  Eee Pad Transformer Prime] smrsxn:
my wife dropped the prime today on hard floor... the screen is a spiderweb now. tablet still works.. camera fine too...

does any one have an estimate of how much it costs to get the lcd screen replaced via rma?

I am in us, so will send it to texas repair center.
[Asus  Eee Pad Transformer Prime] chamberc:
Un-cracked screens were removed from the marketing materials.

---------- Post added at 07:59 PM ---------- Previous post was at 07:58 PM ----------

$499 for the 32, and $549 for the 64 + shipping and handling both ways.
[Asus  Eee Pad Transformer Prime] pf22100:
My quote from them was $265

200 for screen

40 for labor

25 for shipping

I got them to forgive the freight as I was also shipping it to get the wifi/bluetooth looked at (I would say fixed, but that did not happen). they would not pay for the shipping to them though. I had to pay that.

After they had it for a week, I called and told them to just ship a replacement, which they did within a few days.
[Asus  Eee Pad Transformer Prime] jerrygooch:
Just got cracked my screen and my camera is now green as well. :( not worth paying to RMA. What do you think eBay would give as is? :( got a dock too.

sent from the next best thing
[Asus  Eee Pad Transformer Prime] blaxican25:
id say start the bidding at $250
[Asus  Eee Pad Transformer Prime] jerrygooch:
Alright probably best to put a stock image on it as well. I'm so careful and then bam drop my prime. Had a sick feeling when I saw little bits of glass.

sent from the next best thing
[Asus  Eee Pad Transformer Prime] tshoulihane:
Another cracked screen. Got mine in January, and i'll be seeing what Comet have to say about the sale of goods act tomorrow. Really unsure about what to go for as a replacement if I get any choice...

Crack is about 3-4cm in from the side, from the asus logo to just outside the dock hinge - and it's been docked for the past few days.
[Asus  Eee Pad Transformer Prime] iheath:
http://xdaforums.com/showthread.php?t=1821927

I've made a quick video for change your screen :)
[Asus  Eee Pad Transformer Prime] 2manytoys:
:good:

Thanks for sharing!!
[Asus  Eee Pad Transformer Prime] eSbek:
All, how did you crack the screen? Applying the screen protective foil I used a lot of force to remove the air bubbles, now after I have some scratches on it and thinking about applying a new one, but affraid of cracks. Did you cracks happened dropping your Prime or other way?
[Asus  Eee Pad Transformer Prime] tshoulihane:
Mine just cracked on its own. That or opening the dock cracked it.
[Asus  Eee Pad Transformer Prime] webcubus:
The battle begins...

My screen cracked while docked in a neoprene netbook case. I've been very careful, no rough treatment but cracked nonetheless.

I sent it back to ASUS, they took a long time to get back to me at all - checked the status and saw the dreaded CID tag. I sent a message with a link to this thread and requested that they replace it for me. I didn't hear anything back for a couple days, so I called them up to ask about it and the guy told me that it was being repaired and would be shipped out early in the following week. Not really sure where the disconnect was because I received an email indicating that they declared it CID with a quote of $143 for parts, $60 for labor and then some additional shipping cost. I responded directly to this email, again pointing to this thread and requesting they pay for the repairs. Earlier today, I got a response indicating that the support person had "not received any internal reports indicating there is a known issue with this unit" and it was still being treated as CID. They did offer me a 15% discount on the repairs and to cover shipping, so we're making some progress.

At this point, I've written back describing that it was in the dock in a case when the crack appeared and asked if there was any evidence of impact. We'll see how this goes, but it's awfully frustrating. I'll probably give them a call tomorrow to see if I can speed the process along - I was reading an article titled "10 secrets to getting better tech support from asus" (you'll have to Google it - I'm new so I can't post external links), which indicates that they pay much more attention to phone calls so we'll give that a shot. Hopefully I can get this resolved and back in my hands sometime before the original warranty runs out...stay tuned.
[Asus  Eee Pad Transformer Prime] 2manytoys:
Check out this:

http://www.xda-developers.com/xda-t...ass-drops-tests-composition-xda-developer-tv/

Makes you wonder what ASUS have done wrong with the Prime hey?
[Asus  Eee Pad Transformer Prime] mihaylov-stas:
I replaced my broken touchscreen on this device. But there was a serious problem, when i touched the screen on the right side, click on the left side works. Up and down working properly. It came out as a mirror image of tapping the screen to the left detergents. Seems to be calibrated, but I could not find it in the standard settings. Tell me how to fix it?
[Asus  Eee Pad Transformer Prime] dave9969:
add me to the list of wish I didnt own a prime

well, got my prime the week they came out

jan 30 for me

and now its got a HUGE cracked screen

can not find a legit reseller or repair center anyplace near me

I live in South Florida and naturally ASUS is beyond vague when I speak to them on the phone.

They tell me send it in, maybe we fix, maybe we charge you maybe we just do nothing from the

sound of many of the posts on this thread.
[Asus  Eee Pad Transformer Prime] fakir2:
Another one bites the dust...

I bought my Asus Transformer Prime in July this year (so just 2 months in possession) and one morning last weekend I open my TF201 (I usually keep it docked thinking this will protect the screen... doh...) and I see a huge crack running from the left top of the screen going through the ASUS logo towards the center right of the screen. The crack looks as deep as the glass and surfaces as I can clearly feel it with my finger nail.

The tablet still works but I can imagine the life expectancy of my device has just significantly decreased.

I'll post a picture later as it seems to be impossible to take one which shows the crack clearly with artificial light. Anyone any tips on how to take a good picture of the crack?

Chazam, can you add my case to Crackformerprime please?

I'm sending it back to the store I bought it from and let them handle with ASUS for money back. If this proves fruitless I can try and make a law suit out of it. I have insurance for these types of law suits which I never used and with so many people having the same issue, this can't be seen as the user being at fault. Especially in Europe, tech companies are under pressure to live up to the European standard of 2 year warranty...
[Asus  Eee Pad Transformer Prime] tshoulihane:
Make it clear that your return is not under the terms of the ASUS warranty (which seems to exclude the screen), but under consumer protection laws. This might save you some time (or maybe not...)
[Asus  Eee Pad Transformer Prime] webcubus:
Success (sort of)

After exchanging several more angry emails (most of them insisting that I'm not the only one and there is a legitimate defect in their product), they offered to waive the repair fees for customer satisfaction. They sent the Prime out several days later and I got it back today. While I'm glad I didn't have to pay $200, I'm still very concerned that it will crack again. I'm going to try the approach with the Scratch guard circles and hopefully never have to contact them about this again...
[Asus  Eee Pad Transformer Prime] Ironlion45:
Oh, yes, my screen spontaneously cracked, all on its own. I swear that I did nothing to it whatsoever! :angel:

Must be ASUS terrible build quality.

Also, it spontaneously dropped itself it on it's corner and it won't turn on now. What terrible construction quality!

:rolleyes: Come on. Please.

This kind of damage breaks my heart, It really does- and I've heard of trying to dock at the wrong angle causing breakage and stuff, and I am sympathetic; I've had screens break before too. But a touchscreen doesn't break itself.

It's a flat device made of glass, it's by it's nature fragile. I wish people would stop trying to pass it off as "Asus being crappy". Just find out what it would cost from another manufacturer to replace a screen, parts+labor? :p

This device had some problems, but blaming things that are your own fault on Asus is simply not fair.
[Asus  Eee Pad Transformer Prime] tshoulihane:
Feel free to mock, but its true. All I did was open and close the dock. It does appear that there is some thermal or mechanical stress on the glass because generally a thin sheet of glass is quite flexible - as you can see from the dis-assembly photos. (I took the screen on my SGSII apart too, and that was quite flexible - to a point...)

I suspect that dropping would produce more than a single crack - and damage to the case - neither of which are present on mine (and I am in a house on my own, it's not like the cat might have dropped it and then put it back on the shelf for me to find)

Faulty components is more likely than bad assembly - and maybe this is only 1 in 1000 which is at risk. Still no way that I'm accepting the cost of repair.
[Asus  Eee Pad Transformer Prime] fakir2:
Agree with previous poster: feel free to mock, but come on, do you really think people would go to all this effort to post these messages when they broke the screen themselves? I also have an Amazon Kindle which contains 2 stars in the screen caused by house keys when I kept it in my bag. That's clearly my own fault and I'm not going to try and send that back under warranty...

Look at crackformerprime.blogspot.nl link.

Do you really think this guy would go through all that effort collecting cases just to get his money back for a repair of damage which was his own fault?

Update on my situation: the store rejected my return request under warranty and indicated I should return my device outside of warranty to get it repaired while paying for the repair costs.

I'm currently writing a letter which indicates that I have consumer laws protecting me. If this still yields no positive results I'm going to get a lawyer to help me.

Update 2: the response of the web store to my letter is positive: I can return my TF to the store under warranty and they will have an expert look at the crack in the screen. As this expert is paid by the store I'm almost 100% sure the verdict will still be that the break is due to bad usage, but I will fight that battle at that point in time.

I've also made some pictures of the front & back which show that no other damage has been made, but I'm unable to post the links seeing that I'm a new user (registered in 2008... :))
[Asus  Eee Pad Transformer Prime] fakir2:
I was right, the 'store expert' mailed a one liner which was the 'expert report' including 2 pictures of my Prime. The message was 'we noticed damage due to misuse'. My Prime is now being sent to Asus for another analysis and if they agree with the assessment of the expert, so the store tells me, then I'll have to pay the repairs.

Well, I've already had contact with a consumer protection lawyer, let's see where it goes.
[Asus  Eee Pad Transformer Prime] tshoulihane:
This 'send us a photo' seems to be fairly standard delaying tactics from the RMA department. Keep us informed once your legal expert gives you the OK to share any progress.
[Asus  Eee Pad Transformer Prime] dave9969:
for what its worth

I live in Ft. Myers Florida

and there is a place here that will fix your prime for 149 dollars parts and labor

if you don't feel the need to pay asus for what should be warranty in my opinion
[Asus  Eee Pad Transformer Prime] daveharmo:
TF700 infinity screen cracked overnight

I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google to see if there any other examples of this and low and behold i see this thread , I know that is related to the prime but they are virtually the same design from what i can see, Im going to contact ASUS tomorrow but judging from this thread im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days:(
[Asus  Eee Pad Transformer Prime] dave9969:
well hate to tell you this

as far as Asus is concerned you are on your own.

they will not come out and tell you it's not covered, they will play coy with you

and tell you to send it in, they will check it.

after they get it in hand, they will contact you and tell you if its 150 bucks to fix

and if you don't get it fixed it cost X dollars to get it back even though they

mislead you in the first place.

sorry about your luck

Dave