yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] the2rrell:
i have my Prime docked 50% of the time. and started to get worried when i would pick the mimi Laptop up from non hinge side and here what sounded like glass stressing, like pushing in the middle of a huge pane of glass. if i pinch on either the left of right corner of the non hinged side i here the slight crackle of stressed glass. i have been super careful after that.

and i even go a step further and just place the screen cloth that came with the prime folded in 2 on the mouse pad to help fill the gaps and ease the stress.

i hope i do not end with a cracked screen since i have already heard the stress noise. i will have to go home and look in the corners to see if i have not already cracked it when i testing the noise i was hearing.

fingers crossed.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Good luck man, I hope everything is good with your device. I would look along the black bezel area having light reflect off of it as you do so and watch for rainbow flash hairline cracks, thats what mine is doing, about a third of the way up on the left hand side.
[Asus  Eee Pad Transformer Prime] B-Mod:
My wife did not even know her's was cracked. It is cracked in the black area of the screen. She was showing my something, and I looked at it from a side view, and noticed the crack. Sad thing is she is headed to Florida next week, and was all set to use the Prime on her trip, now with out knowing what is going on she won't be able to take it. She is peed off. I never thought durability was going to be a issue, and for sure not when the tablet is docked..........
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I'm in a similar boat, I am heading to California and was looking forward to using my prime for the kids and myself as entertainment.

I can look at it this way too, it could've completely cracked and then I would have to fight Asus about it, but I think I caught it early enough that I shouldn't have a return problem.
[Asus  Eee Pad Transformer Prime] Zigzagslim:
Hi just a post for any UK owners with cracked screen. About a month ago i posted in an other thread "crapzilla glass" about my own cracked glass experience .Since then it has been away with Asus and repaired.

Repair charge from Asus was 164euro/£142.30 .

Now there is a sting in the tail as UK repairs are sent to Turanka in Cezk Republic and only way to pay them is by international bank transfer therefore another £25 .

I'm not entirely happy as i am adamant i didn't cause the crack and for anyone to examine it was clear that the Prime had no other damage ie from a fall or impact (have pic but cant post yet).I wanted them to carefully examine it in case there was a stress or heat issue caused it but got a blank response " its not a warranty issue" but that's done and dustedand glad shes back.

I'd like to thank Hawke84 for informative post even if its a theory as was questioning my own sanity or if i developed dementia and had actually dropped it .

So just a warning about the extra £25

Oh just remembered repair centre (Wistron Infocomm)is in Cezk and we pay them directly not AsusUk why is vat at 20%?

Heres a cost of repair breakdown in euro

Touch panel 67.56

Shipping 40.95

Handling 28.33

vat 27.35

total rep=164.21

bank charge for payment £25
[Asus  Eee Pad Transformer Prime] aznmode:
I can see the point of stress on the screen specifically though during closing since that is when the hinge is putting the most pressure on the screen. So if this is the case special care needs to be taken when closing. Maybe put some pressure on the hinge at the same time you close the tablet.

During opening the stress is mostly put on the aluminum back so I dont think this is much of an issue as it is when closing.

But at the same time we cannot dismiss the fact that there is no support for the top of the screen when the tablet is closed causing the screen to bend if pressure is put in that area. As some have reported cracking at the center of the screen and some at the top corners.
[Asus  Eee Pad Transformer Prime] kuraperunat:
The pressure is visible on my prime too when closing the lid.
[Asus  Eee Pad Transformer Prime] B-Mod:
This is BS if ASUS is going to claim CID on all these glass breaks, there is for sure a issue here.........
[Asus  Eee Pad Transformer Prime] aznmode:
Totally agree. We need to show this thread to Gary.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Agreed, I am sending my Prime back to Amazon but I am stuck with an extra charger and dock.

From what I read the 700 series isn't going to be compatible with the dock, the charger probably will work, but not the dock.

I have a headache, LOL.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Oh yeah, definite issue, as just about every single Prime that stays docked will be prone if left "vanilla" by the owner.

I've always closed/open mine just by putting a bit of pressure on the lower half of the Prime and pulling my keyboard down or just letting gravity pull the screen back, I've always been skeptical of exactly how sturdy and durable the docking mechanism and general build of the tablet are.

It's beyond sad to see this actually happening though. And that ASUS is trying to put it on their users' backs when it's their tablet and their dock designs, though a "revolutionary" thought and movement, which hold all the guilt; it's particularly depressing to think that at any time the screen could develop a crack and that the manufacturer's warranty isn't going to do its part.

I surely hope we see some replacement screens being sold at reasonable prices online at some point, otherwise this is just a ticking time bomb of even more dissatisfaction.
[Asus  Eee Pad Transformer Prime] the2rrell:
+1.............................
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I sent in a tip to Engadget letting they know of the issue with a link to this forum.

I hope others will do the same with other tech sites and get the word out, this isn't right, no one should have to pay for a repair that is just from general use.
[Asus  Eee Pad Transformer Prime] B-Mod:
I just talked to my credit card. What I need to do is send it in to asus, with a tracking #. If they claim it is cid, I will dispute the claim and my card will take care of it. That is what they are telling me to do. So tomorrow it is headed back to asus per rma, and we will see what happens after that........

---------- Post added at 02:58 PM ---------- Previous post was at 02:16 PM ----------

I sent one to Eric Franklin @ Cnet.com. He is the editor of the original Prime review they did.....
[Asus  Eee Pad Transformer Prime] buxtahuda:
I meant to make that comment as well.

Everyone with these randomly broken screens can do just this. Attempt to have it repaired and keep all conversations and emails regarding the RMA. When they say it's user fault, notify your credit card company of the unresolved issue (supply a link to this thread if need be... probably won't) and get your money back.

ASUS can keep the Prime or send it back to you, their choice, but there's no reason for people to be out a significant amount of money and a working device just because these fools are being fools.

Technically they can re-charge you later on, but working with your card company you should be able to come out at least close to even in the end.

Is it a headache? Yes..

Isn't this kind of headache why we have consumer protection laws and warranties in the first place? Yes..

Does ASUS care? Apparently not..

Good luck everyone, and always read up on companies and their customer service: you'll find quite a few of them are downright laughable.
[Asus  Eee Pad Transformer Prime] Aaronneal:
all well and good if you used a credit card! I only have ASUS to rely on and my persistence.
[Asus  Eee Pad Transformer Prime] reggieob:
Oh man. I really wish I had read this thread sooner.

I originally had a Transformer Prime that I returned to the store I bought it from, because of several issues. I've since been trying to decide between the TF700 and iPad 3. The iPad 3 has awesome stats, but I really hate Apple's walled in approach.

Now I hear about ANOTHER issue with the Transformer, and even worse than that is ASUS's response this time. So, I'm pretty much done with them and wont be getting a tf700. Of course, now that I've decided on an iPad 3, the wait is like 3-4 weeks.

I wish some company besides ASUS had anything coming out that was close to the iPad 3. But I guess right now it's the only choice.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
A couple of things about the 700, it will have gorilla glass 2, it will have a plastic strip on the top so hopefully the weak gps and wifi will be worked out. As far as wifi/bluetooth together I think they washed their hands about that.

Like you said, I wish there was another top end Android tablet available, but there isn't so the wait is on again.

Honestly the 7" one thats coming out sounds like a winner, same processor and same screen resolution in a 7" device for $250.
[Asus  Eee Pad Transformer Prime] ringomaz:
Just received the following response to an email I sent ASUS 10 days ago (05 March) regarding my cracked TF201 screen (details posted previously) and my dismay that the local Australian service centre claimed all cracks are CID and would cost AUD $400 to repair:

------------------

Dear valued customer

Thank you for contacting ASUS Technical Service

Many apologies. So would you please install the latest version of ICS(ice cream sandwich) for a try. If the problem still exists, I suggest you to reinstall the operating system. If you could not solve the problem yet, I am afraid that you have to send the pad to RMA if you want to use this pad properly in the future. As for the replacement or refund, you can contact the RMA to discuss or debate with them, maybe under the warranty policy, you can win this arguement. Many apologies again.

Hopefully, you can solve this problem after my suggestion. I wish any inconveniences which coursed by me could be understood by you. If you have any problems, please contact our ASUS Technical Service without hesitations.

Take care and have a good day!

Best Regards

Elmer

-------------------

Thanks Elmer! Nothing like a personalised response. Now why didn't I think of updating the OS to fix a crack in the screen and the miserable customer service I have thus far experienced?

RMA'd the unit last Friday and still awaiting word on whether or not I'll be charged.

UPDATE: Wow - I wish Elmer had been right. Just heard back from DingoTech (the Aussie service centre) after attempting repeatedly to contact them. Not surprisingly they deemed the cracked screen as "physical damage - out of warranty" and want either $412.50 to have it repaired or $150.00 to return the unit to me un-repaired (this to cover a $100.00 inspection fee and $50.00 shipping costs).

I'll be checking with the ACCC regarding the $150 "ransom" fee and following up my credit card company regarding purchase protection.

Nice work ASUS - you've lost a customer for life.
[Asus  Eee Pad Transformer Prime] aznmode:
Omg thats pretty funny. Good one Asus. Wow.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Holy crap! Of course, ICS fixes everything!

Geez, I can't believe what this is turning into haha

And yeah, WTH, pay $150 for nothing? That's some service there, wish I could get away with charging that much to glance at a laptop and say "Yup, you broke it. Give me money."
[Asus  Eee Pad Transformer Prime] Hawke84:
has anyone seen this appear anywhere else on the net like cnet etc? ive not ben able to find it anywhere else...

i am really considering sending mine back for a refund as its still brand new..
[Asus  Eee Pad Transformer Prime] PolishPoet:
On mine and in the photos all screw heads are well below the part of the hinge the tablets rests against.
[Asus  Eee Pad Transformer Prime] namebrandon:
Agreed, the screws are definitely recessed into the docking latch / mechanism. I really don't think the screws have anything to do with the cracking.
[Asus  Eee Pad Transformer Prime] aznmode:
I really feel its the lack of support for the 4 corners of the screen and as someone mentioned the pressure from the hinge but I think its when its closing from fully open to almost close is where there's a lot of pressure.

Try this...open it up all the way. Now undock it and try to close the hinge without the tablet. See how tight it is. Now when the tablet is docked, the screen is the main thing that pushes this hinge. So imagine all the pressure the screen has to take to move the hinge. If you look even closer you can see the hinge sorta bending the bottom of the screen slightly. As someone mentioned its like bending metal back and forth. Eventually it will give and break.

Same with the corners not having support. It causes the screen to bend at the center by the stock rubber stoppers if there is pressure put on the corners. So same physics apply. If it bends too many times it'll give and break.
[Asus  Eee Pad Transformer Prime] buxtahuda:
If this is the case, wouldn't evening out the pressure across a wider area help out to prevent, or at least prolong time before, the inevitable break? Or something more padded than what's currently there?
[Asus  Eee Pad Transformer Prime] aznmode:
I added to my post. But to answer your question, yes. When you close also apply pressure to (or push at the same time) the back of the hinge to relieve some of the pressure on the screen when you're closing it.

That along with 4 stoppers on each corner should help prolong the life of the glass.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Good. That's what I do as it as, or try to do usually. And the case solves the spacing issue. Suppose I can only hope as time goes on then.
[Asus  Eee Pad Transformer Prime] demandarin:
now y'all have me skeptical on getting a dock..lol
[Asus  Eee Pad Transformer Prime] buxtahuda:
I remember someone mentioning in one of these threads that we could somehow loosen the hinge up, but it'd be floppy. If I were OK with that, or were to just somehow modify it to not be so stiff, how would I go about it? Does the whole dock need disassembling?
[Asus  Eee Pad Transformer Prime] killermojo:
I *just* sourced an english-only dock here in Canada and I stumbled on this thread. I'm totally fed up, this thing is going back for a refund. I was willing to put up with all the other **** but this is insane!
[Asus  Eee Pad Transformer Prime] ringomaz:
Finally some good news. After escalating my claim to Asus the service center has just gotten back to me - my cracked screen will now be repaired under warranty as a 'one off gesture of goodwill'. I wasn't happy having to make such a stink but I guess it has been worth it. Will definitely not be storing my Prime in the dock in future.

UPDATE: Seems like I spoke too soon. Despite the 16 March 2012 phone message from Natalie at DingoTech that my TF201 would be repaired under warranty I have received neither my repaired Prime nor any response from them at all since then. All my subsequent phones calls to them have gone to a message bank (apparently they too busy helping other customers) and my emails have been completely ignored. Ringing ASUS here in Australia is useless as they simply refer me back to DingoTech. This is getting beyond frustrating. If anybody has any suggestions (other than STFU) I'm all ears.
[Asus  Eee Pad Transformer Prime] rand4ll:
I have mine in the dock anytime it's charging or on the go, only at home is it out. It has been opened and closed hundreds of times already and no sign of issue yet so I wouldn't fret too much about it. I may eat my words if the screen ever cracks but now I just be thoughtful of this and make sure not to put a ton of pressure opening by very edge.

Has anyone gone through the thread to see how many cracked screens we actually have?
[Asus  Eee Pad Transformer Prime] aznmode:
Good question. The OP should add a poll.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Indeed a good question, a poll at the top would be awesome.

In my head, it's 4 different accounts so far isn't it?
[Asus  Eee Pad Transformer Prime] Hawke84:
That sounds like q very low defect rate from a production point of view. In ppm that would be viewed as acceptable, its just the Asus attitude that's a bit off with this...
[Asus  Eee Pad Transformer Prime] buxtahuda:
Oh, by no means is this a hard-hitting defect. Yet.

Let's see a poll and give it another two months, tons of people still are having trouble even finding docks. I'm willing to bet it'll crop up a good bit then.

That being said though, I don't think it will ever get anywhere near the 5% mark. IMO most people who are going to have this device (and later iterations thereof) are going to be tech savvy and relatively careful with it. I know that before I even looked at a Prime online for the second time I was doubting how this setup would last given the same amount of use as an actual notebook/netbook; and before I ever even docked the Prime I naturally moved the hinge several times on its own and decided I'd always be sure to apply pressure to the hinge.

So I don't think we'll see some rampant plague of broken screens, but 4 accounts that popped up within about a month of each other warrants some thought. And regardless of how often it happens, it's directly related to using ASUS's tablet and ASUS's dock accessory for that tablet, even if the user caused it by gripping too hard it's still a design flaw and could happen regardless: it's ridiculous to have to scream and ***** for a week or two just to get the company to admit the issue.

"One off gesture of goodwill?" I would have blown up being told that, it is unacceptable for a multi-million/billion dollar corporation to treat its supporters and customers this way; that is an absolutely unneeded and IMO disrespectful comment that could have just been left out. They consider it a "gesture of goodwill" to uphold their end of the transaction? I call it a legal obligation.
[Asus  Eee Pad Transformer Prime] namebrandon:
Agree with you 100%, but I think Asus was just doing a little CYA on that comment. If they had said 'covered under warranty' they would've just opened up the gates for everyone to claim this issue, whether it was the actual cause of the crack or not.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I tried to hang in there, but I found another small scratch on my screen, it's packed up and ready to go back, now if Obama would leave the Palmer House so I could drop it off that would be great. LOL
[Asus  Eee Pad Transformer Prime] Too51oll:
I've read this thread couple of days ago..... last night or morning actually, I woke up cause of nightmares I had. Missus left my prime one the floor and my son stepped on it ........ Anyway, horrible feeling.

Woke up 3 times by the way.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Oh lawd, look what you're doing ASUS! Making a father lose sleep, tsk tsk

Lol, I hate those kinds of nightmares :D I remember dreaming in such detail that I had chucked my phone into a ditch, I got up scrambling around for it :p
[Asus  Eee Pad Transformer Prime] ringomaz:
That was the feeling I got - nobody is admitting there's a wider issue. As far as blowing up at the comment, I've gotta say I was just happy to get anyone to listen to me after nearly two weeks of hearing only 'not our problem'. It's definitely shaken my confidence in Asus and I'm still pissed-off that I've blown nearly $800 (Australian) on a device that I can't take with me to work without worrying about it surviving the trip. Live and learn I suppose.
[Asus  Eee Pad Transformer Prime] xav1979:
When you get your replacement, sell it and you'll recoup most of the $800. If you're the type of person that gets so emotionally upset about a computer, then its definitely not worth holding onto.
[Asus  Eee Pad Transformer Prime] dragonithe:
Great Idea about the poll, I'll add one when I have access to a computer with the option of yes/no and if the dock has been modified for precautions.

Also my prime is now on its way to asus and the insurance will pay all above 70 euros, at least it's something.

Edit:

Seems like I can't add a poll after the tread has been created.. Can a mod please add one?
[Asus  Eee Pad Transformer Prime] ringomaz:
Wow, catty much. It's not the tablet I'm upset about - its the money and the time I've wasted. Yes, I may well sell the unit when it's returned but that doesn't erase the inconvenience this has caused.
[Asus  Eee Pad Transformer Prime] mrxman:
Looks like the dock is hitting the glass

I got a bit concerned after reading this post because I kept seeing a straight line about a 1/3 down from the top of the screen, but every time I ran my finger over it it disappeared. I guess I didn't notice it before because I wipe my fingerprints off the screen on a regular basis. However, this time I purposely put more fingerprints in the same area and kept opening and closing it and the straight line kept reappearing so I decided to take a much closer look.

I took my prime, in the dock, and closed it. I held it up vertically above my head underneath a ceiling light fixture so I could see the space between the keyboard dock and the tablet. And, as many have said, there is a gap that results in flex around the edges and corners. But, to my shock, I also noticed that the edge of the trackpad closest to the hinged side of the dock was actually hitting the screen causing that straight line mark to appear on the screen. Coincidentally, it corresponds to around the same area (on the outside) where I usually pick it up when it's docked and closed. I usually grab my docked tablet from the open side not from the hinged side when I pick it up in the closed position.

So, for now, I don't store it in the dock until I put some of those plastic guards to reduce the flex and hopefully at the same time create enough space between the trackpad edge and screen so it doesn't hit up against the screen anymore.

Hopefully, ASUS will add some additional bumper guards in strategic places to avoid this and the flexing.
[Asus  Eee Pad Transformer Prime] Aaronneal:
I also managed to get ASUS to agree to repair my screen.

I was told that the R&D Department were adamant that there was an impact damage on the screen, yet the contact person agreed with me, that he couldn't see it, he therefore covered it as "goodwill" or under warranty however they wrapped it up that way due to the how I had been treated.

So its off to the Czech-Republic for repair and is meant to be back with me latest of mid next week.

so over 2 1/2 months later, bountiful emails and Phonecalls I have finally been successful.

If anyone from the UK has the same issue as me and can prove it, I may be swung to provide the email address of my ASUS contact. I don't want to p*ss him off however, publicly displaying it, esp. before I get my unit back
[Asus  Eee Pad Transformer Prime] mrxman:
The impact damage they refer to could be as a result of the trackpad edge hitting against the screen I mentioned in my previous post. Hmm, this is beginning to make more sense now.
[Asus  Eee Pad Transformer Prime] Aaronneal:
maybe if there were signs of impact, IMHO there wernt any, maybe if you look under a microscope, but they made this decision through photos, the R&D are in Taiwan or something!