yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wormat22:
Another spontaneous crack here.

Stored my prime in its keyboard for three day without using it, and then upon opening it, found I had a small crack on the bezel in the upper left hand corner -- like really small enough that I could live with it.

But then, a day later, took the prime out to discover that there were two giant cracks across the length of the screen.

RMAd it, and now the status is Waiting-[WF4] Wait for Customer Confirmation-CID\OOW, which really worries me.

May have to go and shout at someone on the phone...
[Asus  Eee Pad Transformer Prime] chugger93:
How long did it take before the status changed to that from "You have reqeusted RMA no. for the machines below; however, they have not been received by us." ?
[Asus  Eee Pad Transformer Prime] buxtahuda:
Well, please try to refrain from shouting, but yes you will need to speak to them. Reference these threads and just calmly explain everything. Be sure it's known as fact that no one else had access to the tablet to damage it and that you yourself hadn't touched it for a span of days. Keep going about with them as needed, but eventually they're going to have to actually admit that there are some kind of stress issues with their design under certain circumstances.
[Asus  Eee Pad Transformer Prime] wormat22:
Aye, I plan to do that, and I have pictures showing that there are no scrapes, dents, or other damage to the other casing. Hopefully they'll see reason.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Man, I really want to get another Prime, especially since I got a new CC that gives $300 back on a $500 purchase, but try finding a 64gb champaign the jokes on you.

BLAH!
[Asus  Eee Pad Transformer Prime] osiedacz:
My issue was just like yours. My Prime has been in status WF4 since last Friday. I called yesterday and they told me that meant they consider the damage to be customer caused and that they will contact me with a quote and repair options. The person you get on the phone can't help you, apparently you have to wait for the repair people to contact you. That can take up to 48 hours from when they say they received the unit. This is frustrating. Like you, I did nothing that should have caused a crack.
[Asus  Eee Pad Transformer Prime] wormat22:
Well, if they do call and tell me that the warranty doesn't cover it, I'll have a few choice words for them.
[Asus  Eee Pad Transformer Prime] AgentSmith778:
My Prime has been with Asus for 1 week now - Status still saying "Repairing" ..

I guess its good that we see morge Ppl with cracked screens here (Even though for every single one of us, this sucks) because the more Primes they get to Repair, the more they'll have to admit that it might be their fault!
[Asus  Eee Pad Transformer Prime] graffixnyc:
Check your PM
[Asus  Eee Pad Transformer Prime] Ziocomposite:
Alright ladies & gents. I've had my Prime for about 3 weeks now including the dock with no problem so far but also purchased a 2 yr insurance just in case similar issues occur. Purchased the "Minisuit" faux-leather case for tablet/dock when this page was found while waiting for the Prime to arrive since it seems to provide adequate protection against the usual prints/scrapes/etc plus the added benefit of reducing the stress points well across the tablet.

For those who have cracks, who/how many run the prime raw/protected and what type if any?

Sent from prime
[Asus  Eee Pad Transformer Prime] AndyMclamb:
No Answer From ASUS Yet

well Dudes I have emailed Asus 2 days Ago With no Any Answer so I called again And asked Why they Didnt have answered My emails , And told Them That i already Find some lawyer I live In brazil and Here The laws Bout the Consumers Are So good At last bout It lol ,, SO the guy ask me to send Some pictures and I even send him the Link os this Topic I think That Evertbody with the same problem should send Emails sendin this link to ASUS release that Its a Serious problem and Its all around The world ... i took some new pics to send them ...
[Asus  Eee Pad Transformer Prime] graffixnyc:
So I emailed Hai at asus about the cracked screens people have been claiming just to give him a heads up and find out of they know about this issue in their CA HQ. This was his response.

" As far as cracked IPS panels on XDA, yes there have been speculation on the forums and we are investigating these claims. So I cannot comment on this further at this time but thanks for the heads up."
[Asus  Eee Pad Transformer Prime] mofojojo:
cracked screen

Add one more transformer to the list.

1. Put a Zagg screen protector on last Saturday, thought the extra protection would help.

2. Bought a dock on Sunday.

3. Left it in there until tonight (Tuesday).

4. And... Opened up the tablet and it's cracked :eek:

Anyone from Canada have any luck getting Asus to cover the repair under warranty?
[Asus  Eee Pad Transformer Prime] aznmode:
Wow sorry to hear all these cracked screens still. Just wondering if anyone has done my mod with 4 rubber stoppers on 4 corners but still had cracked screen? Even though I made the mod I still don't leave my prime docked unless I really need the keyboard or I'm out of juice. Kinda defeats the purpose of having a dock though.
[Asus  Eee Pad Transformer Prime] Ziocomposite:
Asked a similar question earlier but nobody wants to chime in regarding the status of the tablet/keyboard prior to damage. Was it raw, case for tab and/or dock, rubber stopper, and etc.

It's been docked with the "minisuit" for 2 weeks and brought it to college 8 out of 14 days with repetitious amounts of opening/closing. The minisuit from looking at the sides provides a cushion reducing the stress.

The minisuit was bought after reading this thread while waiting for the prime/dock to arrive. A member spoke of it & a carbon fiber protection w/o any problem even while casually using the combo.

Sent from prime
[Asus  Eee Pad Transformer Prime] Reisrdok:
Talked with customer support and their opinion is that I should not have left the prime in my car overnight because it was cold (outside car was just below freezing point, most likely much higher inside the car and even higher inside the briefcase), and it apparently might void the warranty! He said that it is a common sense not to leave the tablet in the car when it is cold.

Common sense. To not leave the tablet inside briefcase in cold.

Interesting. Very interesting. So when the asus tablets are shipped they must use warmed containers.

And remember when traveling by plane: temperatures might drop inside plane's cargo hold under freezing point easily.

Also during winter remember to preheat your car before taking prime there.

In fact, do not go outside with it during winter at all. Or spring or autumn. Only during warm summer days. Carefully holding the tablet the special way so the GORILLA GLASS won't be too stressed. Screen facing upward standing completely still if you want GPS signal. And not further than 5 meters from your wifi router, line of sight, for internet connection.

I'm really starting to wonder about the 600 euros I paid for this..

EDIT oh yeah, I did mention about this thread and other similars, his opinion: You are all lying. All of you. Liars. He did not call me directly liar but I could easily get the picture.

EDIT2 If I ever get my prime back from rma, I will just quickly check that it works and sell it immediately. I won't risk breaking it again. Time for something else.
[Asus  Eee Pad Transformer Prime] leppie:
Typical idiot... (not you, the support drone).

The Prime is specced to operate (not just storing) from 0 - 35 deg C.
[Asus  Eee Pad Transformer Prime] drvsbsm:
When I got my prime off the ups truck its was cold as hell brought it inside and it didn't crack.
[Asus  Eee Pad Transformer Prime] bwalker25:
Add me to the list of people of people with cracked screens.

Had my tablet in the car with me in the Keyboard Dock, took it to work used it all day, got home took it inside used it that night. Next morning opened it up inside the house and low and behold a crack on the bottom right corner of the screen at the hinge where it closes on the keyboard.....
[Asus  Eee Pad Transformer Prime] mark.m.moran:
This is just getting totally RIDICULOUS!! ASUS you need to get the finger out!!
[Asus  Eee Pad Transformer Prime] Steve Jobs®:
I guess Optimus wasn't as strong as you thought... :D

Deceptacon 1 Autobots 0
[Asus  Eee Pad Transformer Prime] startbar:
Has this been mentioned before? I noticed when I have my prime docked and I close it, about an inch of the edge of keyboard recess closest to the touch pad hits the screen. The keyboard itself looks even across this area, but for some reason about an inch length of this lip makes contact with the screen and it's visible from the side when it's closed and I look through the side.

The contact is enough to distort/make a horizontal streak on my skinomi screen protector that lasts for a few hours. I had to get my screen protector replaced for other reasons so now I'm hesitant to close my prime when it's docked, at least until I get the replacement.
[Asus  Eee Pad Transformer Prime] AndyMclamb:
WELL I THINK iS ****IN RIDICULOUS TOO I THINK THAT WITH EVERYBODY THAT ITS HAPPEN SHOULD POST IT ON ASUS FACEBOOK PAGE AND MAKE IT BECOMES PUBLIC I RECIVE AN EMAIL FROM ASUS BORING THING TO DO SEND A LOT OF BUL**** I ALREADY CONTACT MY LAWER AND HE SAID THAT ANY PROBLEM HE WILL PUT A PROCESS IN ASUS CAUSE ITS REALL POOR PRODUCT FOR THIS EXPENSIVE PRICE ,,,

LETS MAKE IT PUBLIC AND POST THIS PUBLIC ON ASUS FACEBOOK PAGE ,, 4 SUTE IT WILL WORK BETTER THAN JUST EMAIL ASUS WITHOUT ANSWER:mad:
[Asus  Eee Pad Transformer Prime] qwertylesh:
I noticed my screen started to get what looked like keyboard wear on it, turns out it was that exact metal lip above the touchpad grinding against the screen , for about a month since I kept a thin nano-fiber cloth in-between the two then about a week ago I decided to go one better, after seeing the people in this thread adding big rubbers to the corners of the dock I decided to do similar.

I got two tiny gray rubber feet (to match the rest) and added them above the touchpad under the search and context keys, I tested various positioning first t o see if I could place them somewhere where they would meet the edge of the bezel (near the screen part of the bezel) but found that any placement would not give enough gap, I eventually find the best place was below those two keys and super-glued the two extra stoppers to it.

They turned out to be rather unnoticeable since it looks like the rest of the stoppers only squarer shaped, and my dock never rubs against my screen anymore, infact it fixed more then just that serious problem, it fixed the warping I was getting at the very front of my dock where the middle stopper is under the touchpad, that area has far too thinner metals and bends out of shape when you close the dock (another big thumbs down for asus derpy design ), and since I noticed the screen wear early I believe (I f'n hope!) this has reduced the chance of the glass from breaking.

I recommend at minimum having very thin cloth between the two or adding slim stoppers under the context and search keys precisely where the contact usually occurs.
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Any pictures mate?
[Asus  Eee Pad Transformer Prime] startbar:
Good to know I'm not the only one. Yeah I think I'll add a stopper at the contact point too. I already have ones at the bottom two corners of the dock but, like you, it didn't create a large enough gap to help the keyboard lip from hitting the screen and for me only one of the stoppers actually made contact with the screen.
[Asus  Eee Pad Transformer Prime] qwertylesh:
I'll upload them now. its not the prettiest solution but it works for stopping that metal from damaging the display :)

The side on view photo makes the gap look quite big, however in the flesh it is very discrete and flush, nowhere else would have protected the screen as much as the placement I used here while also being discrete looking when the unit is closed.

Plus the docks worth like one sixth of the actual tablet so if im going to alter anything to better the tablet screen it'll be on the dock of course.

to be frank, asus the retards should have had stoppers where i had put them in the first place, the dock design is terrible, anyone who uses the combo without added any protection in between will ruin their prime screens :(
[Asus  Eee Pad Transformer Prime] 2manytoys:
I'll read this whole thread shortly but just wanted to add my name to this list.

I have a one week old Prime (used maybe three times) and now has a cracked glass from top left (near the Asus logo) to the bottom.

It's been docked most of the time and treated with care (like all my tech stuff as I use it for work).

I just started the merry-go-round with Biglee and Asus in Australia. This may end at the CTTT here in Australia if this doesn't get replaced on Monday. Not happy.
[Asus  Eee Pad Transformer Prime] Reisrdok:
After two weeks I am still waiting for information of what I need to confirm, nothing.

Called customer service few times and sent email etc. They finally called me and promised to find out what's going on and call me back, surprisingly I haven't heard of them since. Sent email again and no response. Maybe I'll call them again next week for the 100th time..

It is starting to feel that this is getting personal. If I don't get explanation soon I am forced to report a crime.
[Asus  Eee Pad Transformer Prime] B-Mod:
Join the club, they have had my two primes and two docks since 4/4/12, I got nothing but a post on here and an email from Gary telling me two seperate people are going to call/email, and I got nothing from either of them, I am not even sure if they have my stuff, except the FedEx delivery confirmation, not a thing after that. If I don't get anything this week, my credit cards are going to have to deal with Asus......
[Asus  Eee Pad Transformer Prime] Reisrdok:
I originally contacted asus because of the faulty wifi and gps March 12. and first they refused to take it to rma alltogether for almost a month.. Screen cracked during that time and was added to rma.

This whole thing is so complicated that I do not even remember it all anymore.. Sadly none of the call recorders work on my Galaxy S (which by the way is an exellent phone, I really wish I bought Galaxy Tab..)

asus has fought me every goddamn step of this warranty process like if they are trying to bury this thing under the carpet and hope that I give up.
[Asus  Eee Pad Transformer Prime] wohli:
+ 1. I have my sgs since nearly 2 years and never had a problem with it, although I flashed several 100 times different roms on it. Switching to Asus was a big mistake. they have great ideas but don't have the know how to realize them
[Asus  Eee Pad Transformer Prime] wohli:
Now I know. Asus will not repair the cracked screen under warranty, and my Swiss retailer doesn't care.it's so frustrating, as user you have no rights. The big companies take your money and don't care any more. By by Asus, by by Heiniger AG
[Asus  Eee Pad Transformer Prime] qwertylesh:
the more photos posted showing the damage the greater chances that those who havent broken theirs can prevent it, also the more evident it becomes that the problem is more widespread then asus thinks and could eventually force them to acknowledge that the glass thickness is just another in a long line of screwups when it comes to the physical specs and design of the prime, so pls. post pics.
[Asus  Eee Pad Transformer Prime] AgentSmith778:
I received a mail from Asus today (exactly 2 weeks after they picked up my prime).

I have to Pay 90€ for the Repair which is the Price for the new Display . This Hurts but I don't thing I have a chance in fighting with them - Usually the Guys at a repair center just look at a broken glass and its CID no matter what it looks like.

I am going to accept it though.. what else am I gonna do? - and now take even more care of my Tablet!
[Asus  Eee Pad Transformer Prime] leppie:
That's better than say 400 or 500 euros :)

Still they should acknowledge the issue and not place the burden on the consumer.
[Asus  Eee Pad Transformer Prime] 2manytoys:
Mine is being sent back today. As my previous post, the glass cracked within a week. It's brand new, not a scratch on it. Never dropped (or even travelled in a car or put in a bag). Probably used half a dozen times mostly in it's dock.

I'm not impressed at the moment. Asus want to "inspect" it first. If this happens again, after the repair, I'll be making some formal consumer complaint (Fair Trading in Australia). I'll do the same if Asus want to charge me for the repair too.

Unbelievable. I have the TF101 and apart from ICS screwing that up, it's been dropped and rolled down a concrete driveway. Apart from the case basically breaking off, the screen doesn't even have a scratch on it. It's a year old and has had a rough life but the screen is perfect.

Anyway, here is my Transformer Prime screen

Just to add, I normally open it from the top left corner. I assume the stress on the screen causes this? That's why my crack goes from the top left toward the bottom (I think the holding pin is probably at the bottom of the crack). Pretty weak screen if this is the cause.
[Asus  Eee Pad Transformer Prime] Reisrdok:
Finally got the repair estimate for the screen and it was only 91 euros. Consumer complaints board might take up to year to handle this so I'm going to just pay it myself. And most likely sell the pad when I get it, I do not want to go through this rma hell again.

It took one month to get just the estimate. But it was dated 13.4. so it was asus customer service who probably purposely did not forward it to me while I contacted them almost every day.... Smells like a rat... Well luckily there is a direct phone number to the repair company on the estimate, hopefully I can bypass asus alltogether.

I hope I never have to deal with those a**holes again.. Then again this is not over yet..
[Asus  Eee Pad Transformer Prime] Ziocomposite:
I don't have any problems with my screen but this whole issue is just bad. Has anyone sent this thread to the android blog sites? A little more publicity with this issue might help.

Sent from prime
[Asus  Eee Pad Transformer Prime] wormat22:
Well, mine was additionally listed as CID\OOW, but I e-mailed the RMA rep with this thread as well as some other details and she's re-reviewing my claim...so we'll see how this goes.
[Asus  Eee Pad Transformer Prime] qwertylesh:
you can tell especially with that most recent photo just how obscenely thin the glass actually is on the unit, its no surprise this is happening, why didnt they get a quarter of an inch thicker glass for our primes :confused:
[Asus  Eee Pad Transformer Prime] leppie:
You realize the Prime is just over a 1/4 inch think?
[Asus  Eee Pad Transformer Prime] Reisrdok:
I actually thought that I could handle prime the same way I've been handling every other gadgets that I've had. Dozens of phones, laptops, palm pilots, etc etc. And ALL of them still work. I can take 15 -year old mobile phone from my closet and switch it on and it works. I have never broken any gadget like this during normal use. And I have a lot of them both home and work. Around dozen touch screen devices at work and they all work just fine, no cracked screens. And most of them have been left at car overnight, even during winter time.

Then I buy this thing and it is broken out of box. And breaks even more when I'm not even touching it. And there is no warranty. Customer service calls me a liar and bounces me back and forth with reseller until DOA time is over, warranty pick-up process is a joke (nobody actually knows how to do it), and repair evaluation is most likely purposely withheld for at least two weeks. I actually had to contact customer adviser and have him call asus to finally get the estimate.

By the way I checked the temperature history of that night when the screen cracked and actually there was no freezing temperatures. It was +1C at lowest point outside, one degree over freezing point. Inside the car temperature probably never dropped under +10C. Prime manual says that OPERATING temperature is 0C - +30C. And the pad was off. So that's that.
[Asus  Eee Pad Transformer Prime] qwertylesh:
Ah well then an eighth extra then, my point is the glass is too thin which seems evident by this entire thread
[Asus  Eee Pad Transformer Prime] osiedacz:
Same for me. They actually had me send the dock in too, so they could check out the issue.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I don't see how they're allowed to consistently give everyone the runaround. You know something isn't right with a company when one of the head marketing guys in the United States is the number 1 Customer Service correspondent as well lol

I know I try to preach calmness and patience with call-center people, but there's only so much that is OK to let slide. Like, if theres not a giant f*cking dent in the side of my Prime and shards of glass all over, it's just one clean ass break across the screen, it's not very likely that I dropped it. But then again they even showed (I think?) bimbobo a picture of some other broken Prime saying it was his and that he did it. Then he gets it back, same serial number, and it's just fine. They're trying to suck people dry.
[Asus  Eee Pad Transformer Prime] chazam:
Right, this thread really has put the fear of god in me about how fragile my Prime may be so I've created this page with all photographic evidence of cracked screens and credited the poster, thread post and added pctures to the blog post of the damage people have faced. The posts have been tagged as Docked cases, Undocked cases or unknown cases for easy sorting.

http://crackformerprime.blogspot.co.uk

I hope that the owners of the pictures and posts don't mind but I thought it would be easier if we had a single source of all the pictures and references back to this thread.

If anyone has any objections to this please say so and individual posts or the whole blog will be deleted or if others would like to add additional info to the blogspot page or would like to update it please say so and I can add you as an author.

/Off topic: I feel like such a blog spammer with this post. :D
[Asus  Eee Pad Transformer Prime] Reisrdok:
Here's mine, very bad pic.

Docked, cracked after around two weeks

Crack is almost direct, reflections mess with it some. How could you even crack the screen like that yourself??

My robot is shown on the left standing on the power source. Charging I guess. Does all my work.
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Cheers for this, great idea!
[Asus  Eee Pad Transformer Prime] richardmlea:
Hi all,

First, can I thank the OP and to all who have contributed to this thread.

Thanks to this thread I have caught my crack before it went completely. Mine is indisputably caused by the dock . The pictures I have posted should help others that have the dock and crack in the same place get the free repair they should be entitled too. I have started a separate thread showing what is causing the problem (the dock) and microscope pictures of the initial micro crack that will ultimately cause the full crack that a lot of people have here.

http://xdaforums.com/showthread.php?p=25448016#post25448016

Chazum, can you add my details to http://crackformerprime.blogspot.co.uk/ cheers.

To any moderators that see this or my other thread and thinks I am cluttering the forum by creating a second thread on this subject. Consider that this thread is now 250 posts long and my post has important info and pictures that all prime owners with a dock should know. In a few days my post in this thread and the info contained in it would be lost in the middle of this thread and hard to find, especially for new users.

Thanks for understanding.