yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Mangala_Dharma:
Ah.... I have a crack in my screen. Upper center-right, 1 ½ inches long. C20K serial. I have been so gentle with this thing, as much as with the new born puppies around the house. In fact, my ex's house. I bought this thing to be a computer replacement [leaving the computer to the ex] with the dock, and also for the USB port that reads my 1 Tb external drive. . It's really good for everything, I love Android, windows is dull and ipads are boring. The dock is awesome. I had a perfect tablet, I counted myself really lucky. Now since yesterday I realised there is this crack - at first I thought it was some dirt. And there is also light bleed on the right side. I had no idea what the people were talking about light bleed, now when it's showing a dark screen like movies I know. Of course I am most of the time using it with the dock-- That's the main reason I chose this specific tablet. Touch-screen Android computer with a dock. ..The explanations about the stress for the glass make lots of sens.

I'll try to get it fixed up but meanwhile I won't have anything else than my old smartphone-- 3 ½ inches screen long. Ridiculous. I'll have to buy something else in the meanwhile. Damn. Then, if I get it fixed, I'll sell my Prime. If not, it's not a big crack and I can " live " with it if I have to, but WTF -- Almost 700 $ canadians to get to that point. First gadget I bought as an early buyer. About 4 weeks ago. Big lesson. This whole thing is ridiculous.

Edit : For the amount of pressure I'm putting to this thing, wich is like nothing at all, this is absolutely ridiculous. This tablet otherwise works like a charm. But WTF.

Edit no.2 : If we are having flexibility issues withour metal back and the dock, imagine with the plastic backs for the new models coming, how much more they will be flexible and stress-prone. Oh, and I will no more open or close the Prime with the dockand the hinges. I'll try to keep that crack as short as possible.

Sent from my [cracked ] Transformer Prime using My Dog
[Asus  Eee Pad Transformer Prime] mrxman:
The issue is not with the Transformer Prime tablet, it's with the dock. The dock is the one that needs the additional bumpers put strategically throughout. I haven't heard of anyone's screen cracking without dock use.
[Asus  Eee Pad Transformer Prime] B-Mod:
I am not convinced bumpers are going to stop this I think it is a stress thing, not just how it rests on the dock. I think the stress is the opening and closing action. Not sure what Asus is going to do here, as more are sure to turn up cracked. I will not even put mine in the dock, for fear of this happening as it happened to my wife's prime........
[Asus  Eee Pad Transformer Prime] Coderedpl:
So is the general suggestion to put 4 rubber/plastic nubs/feet on all 4 corners of the dock that are about the same height as the current ones there?
[Asus  Eee Pad Transformer Prime] namebrandon:
No, I think the stress is really from the latch mechanism and opening / closing. I still have two plastic feet on the trackpad side, but when I tried to put the feet near the latch side, it forced the tablet upwards (when closed) as the clearance is smaller the closer you get to the latch.

I think the general consensus at this point is to not leave it docked when possible, and absolutely not to leave it closed shut if you can. When opening or removing the tablet do it carefully and support as much of the surface area as you can.

The less opening / closing cycles, the better.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Or a complex combination of all of it.

FWIW I'm careful with mine when I open/close it, but I always keep it docked and it spends most of its time closed. I even toss it around closed, into my truck before I hop in or onto my bed or chair. Every day, still no crack. And I'd say it's likely because my leather minicase is acting like the bumpers, so they should at least do most of the trick.
[Asus  Eee Pad Transformer Prime] Coderedpl:
I'm assuming this one?

http://www.amazon.com/MiniSuit-ASUS-Transformer-Keyboard-Portfolio/dp/B006ULQPTI/ref=pd_rhf_se_p_t_3

I have squaretrade warranty with accidental damage so I'm not too crazy stressed about it but I rather prevent it or at least hold it out longer before it cracks
[Asus  Eee Pad Transformer Prime] buxtahuda:
That's the one, minisuit not minicase :p

It looks pretty until you dock it, but it could be my Skinomi skin that's also on it :D It's gotten scraped to hell and back on the end where the Prime latches. The black has even started rubbing onto the Skinomi, but it is a more abrasive surface than the Prime itself.
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Anyone have any pictures of this?

Cheers,

M
[Asus  Eee Pad Transformer Prime] buxtahuda:
Either earlier in this one or in the other cracked screen thread. I'll link when I get the chance if no one else does.

*EDIT:

http://xdaforums.com/showthread.php?t=1498237&page=2
[Asus  Eee Pad Transformer Prime] mark.m.moran:
Thank you kindly for that :-) So very tempted to buy on off Amazon in the UK as they can't be found ANYWHERE in Ireland but now reading there may be the possibility of cracks on top of ALL the other issues I'm thinking I should hang on and wait for the Infinity.....

Cheers,

M
[Asus  Eee Pad Transformer Prime] Coderedpl:
Get accidental damage coverage and you're set
[Asus  Eee Pad Transformer Prime] aznmode:
Here's mine with pictures

http://xdaforums.com/showpost.php?p=23345827&postcount=30

Video

[youtube]uuDCqkpH_7Q[/youtube]
[Asus  Eee Pad Transformer Prime] SethHikari:
My screen just cracked, I set it down on the table very gently, picked it up again a min later and there was a crack from the center almost all the way to the top of the device. I am very angry right now because of it, I know I did nothing at all. I bought the tablet 3 weeks ago. I also had noticed when I tap of the screen I would see the rainbow colors you might see when you put pressure on a laptop screen. I believe either the glass was to close or to far. Thoughts? I am working with ASUS about it now :( Pics here

http://goo.gl/X8lAc
[Asus  Eee Pad Transformer Prime] gerardinoz:
mine just cracked as well

The screen on my prime cracked yesterday. I was using it at home as tablet , then placed it on dock, took it to a coffee shop and when i opened it up again screen was cracked. Have sent it back to ASUS in Sydney on RMA.

The support guy i talked to said they will asses the tab and then decide to replace/repair on warranty. Hope they just replace it without any problems. Even with all its problems like the prime and am already missing it
[Asus  Eee Pad Transformer Prime] B-Mod:
Welcome, join the cracked screen prime club. I hope they figure this out soon.
[Asus  Eee Pad Transformer Prime] d1ez3:
I feel like my TI-84 feet are a little too thick, it puts even more pressure on the hinge in the opposite direction like this. Do you feel that way?
[Asus  Eee Pad Transformer Prime] MilkmilkLemonade:
I just returned mine, I had this strong feeling it was bound to crack (plus horrible (about 3 inches worth) of light leak drove me nuts).

The screen holder on the dock wasn't level - it rose just a bit on one side, and each time I closed/opened it something didn't feel right. I actually very much preferred the TF101, and thought docking/undocking it was much easier and smoother..also the keyboard on it felt nicer to me.

What a shame..oh well, there will be more quads soon enough..
[Asus  Eee Pad Transformer Prime] aznmode:
The Acer a510 is already on pre order for $449 if you want the next quad core tablets. I have played with it at CES and its a very nice tablet and ran very smooth and sometimes smoother than the prime. The only thing prime has on it (tablet for tablet and no dock) is design and maybe the rear camera. I also like that it has micro usb which is what most of my android device uses so 1 type cable for all. Plus the 12 hr battery doesnt is unheard of yet for a tablet (non dock).
[Asus  Eee Pad Transformer Prime] wohli:
I have to join this club I never wanted tho join:

The Screen has a small crack from the lower edge up, about 2cm. My problem is I've (accidently) unlocked the bootloader (just wanted to root). So I assume there is no warranty by Asus now, althoug the damage has nothing to do with unlocked bootloaders? Has anyone the same problem and maybe already contactet Asus?
[Asus  Eee Pad Transformer Prime] buxtahuda:
Contact Gary (unless you're outside the US).

He and his contacts seem fine fixing actual hardware defects even for unlocked users. Depends on whether or not there are signs of other damages or impacts that could have caused the issue. Even if there aren't, they'll try saying CID (Customer Induced Damage) anyway so you'll just have to kind of fight with them.

On a side note, were fellow users' and the applications' warnings concerning "unlock bootloader" not sufficient? I just don't see how people could make this mistake when they're different terms for different things and I know I see people trying to make that knowledge pretty understood.
[Asus  Eee Pad Transformer Prime] wohli:
Thanks for the reply. But I'm Swiss, so no Gary for me :-( . I think I'll wait and see whether the crack gets bigger or not. If it's getting bigger I'll fight...
[Asus  Eee Pad Transformer Prime] drewskee:
Heres a story for ya. My Prime got ran over by a few cars with its back laying down and all it did was scratch the back a little on the upper left corner, make a slight bend (fixable) and broke my LED =( ..BUT !! the screen is completely in tact with no scratches. I tried charging it and it works, plugged in HDMI to my TV and I can see that the Prime is fully functional ,,played games (Riptide GP), music (audio works), Wifi works..hell GPS probably works now! I went into developers settings and made the touch screen show a pointer (mouse) on the screen so I know what im clicking on without guessing and theres 2 areas on the right side of the screen that the pointer skips over so I "assume" this is where the major cracks are in the LED. Anywho im waiting for payday so I can buy the LED from Hong Kong and get shipped to Florida. I just hope it works and I get my tab fully functional again!! Wish me luck and if anyone has a Prime thats broken and your ready to toss in the trash think of me as your LED can help bring back another Prime to life.
[Asus  Eee Pad Transformer Prime] Ziocomposite:
My prime is coming in this week & planning to get a dock for it. My understanding coming from unfortunate experiences some have had is to:

1. Get Worth Avenue Group/Squaretrade/Canopy Warranty on this mofo ASAP

2. Apply mini-bumpers OR Minisuit Leather Case to reduce stress when closed

3. Open & Close tablet by widening/closing area closest to hinge

Adding the bumpers helps with flexing issue when closed. Closing it with a majority of pressure on the hinge may also help reduce chances of cracking. Not too sure how to apply this yet since I don't have it yet but attaching on the inside of the hinge some tape/string/chain/etc(something pretty lol) then have it protrude to open it while minimally holding down the dock.
[Asus  Eee Pad Transformer Prime] osiedacz:
So I just found a crack on the right margin of my screen. Like most others, mine cracked while in the dock. I have no clue how it could have happened, I handle this thing like a carton of eggs.

Anyway, you guys mention this Gary guy, is there contact info for him? Thanks.
[Asus  Eee Pad Transformer Prime] dragonithe:
gary is a support guy from asus on these forums, but he can only help you if you're from the US.
[Asus  Eee Pad Transformer Prime] osiedacz:
I am from the US. Do you by chance know gary's user name so I can track him down?
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Look art the top stickied post, Gary Key.
[Asus  Eee Pad Transformer Prime] biggem001:
i just got the dock and i noticed the flaw that everyone is associating with the cracked screen. the hinge requires considerable force to open, and as most people do, they open from to top.

this puts excessive force on the glass (you can see it using a polariscope). opening through the sides seems to spread the force across the glass, but there is still a good amount of bend in the glass, sadly
[Asus  Eee Pad Transformer Prime] flight777:
Not true, he helped me getting help at Asus Benelux (as they said they could not assist me). Now the technical marketing manager of Asus Benelux is helping me :)
[Asus  Eee Pad Transformer Prime] osiedacz:
I wouldn't be surprised if that was how mine cracked. I always grab it from the same corner to open it and never thought for a minute that might break the glass.
[Asus  Eee Pad Transformer Prime] killermojo:
Nor should you, it's pretty amazing how ASUS didn't anticipate this
[Asus  Eee Pad Transformer Prime] jmt230:
So I'm confused, could someone clarify for me... Does the crack occur because there is a lack of support when the docked tablet is closed? Or does it occur because of force required to open the tablet when it's docked?

What's the best way to prevent this? If it's the first issue, then putting supports on the dock would help. If the second, I don't know... opening it more gently? opening it in a particular way or from a particular place? Suggestions?

I'm super paranoid about this now even though I have not seen any evidence of cracking, but I do keep mine docked all the time. Why have a dock if you can't keep it on regularly and travel with it together? I'm going to buy some bumpers later today, and I'm looking into an accidental warranty. Any suggestions on good warranties? I'm looking at squaretrade 2 year on amazon for about $80 - cheaper would be nice... any 1-year plans out there?

Thanks!
[Asus  Eee Pad Transformer Prime] Blairware:
Huh? You make the point of Asus operates, and you are all ready to plunk your money down on ANOTHER Asus device, assuming automatically that Asus learned some cosmic lesson and will have no issues at all on the TF700? This to me boils down to insanity: Doing the same thing and expecting a different result. That;s why Since I am "stuck" with TF201 (which I really love/hate by the way) I would NEVER consider giving Asus my money AGAIN for the Asus Eee Pad Insanity.

As a measure of how Asus "Learns" from current issues, the original Transformer TF101 was a launch disaster: Not enough units to go around, Dock defects all over (when you could find one) and multiple firmware releases before anything close to stability was reached. Sound familiar? But rather than doing better next time around, the TF201 was ten times the nightmare of the OG Transformer, and here we are in APRIL 2012, and they STILL have only a trickle of Primes showing up at retailers... Now THAT is different than the TF101... and makes me very uncomfortable. I cannot imagine WHAT the reason is that there continue to be shortages, but any that I can imagine are not good things...

My personal opinion (yeah I know, like anyone needs THAT, LOL!) is that the Prime continues to be difficult to produce CONSISTENTLY, and though they keep trying to iron out the issues, the basic design is just too difficult to produce efficiently and consistently. If they WERE able to work these things out, we would see that "Pipeline full" of Prime that they promised in early January. Hasn't happened. Maybe it's so they can fix everything and produce perfect Primes, with no defects... They are just having trouble hiring the little elves to work on the assembly line...

Oh... and the TF700 uses THE SAME DOCK as the 201. How comfortable does THAT feel? I HATE being such a negative "doomsayer" but I am only going by what I have seen, and it's not been exactly a bunch of happy campers. Go ahead and tell me that it's the unhappy ones that post more, and I will agree, but also note that I have NEVER seen a device with so many horror stories as the Prime. Maybe some of it is that Asus reached too far making a Flagship Android Device, but that cannot explain the prevalence of unhappy customers (Less than 1%! according to Asus, at least thats the number the little elves in accounting came up with.

EDIT: Almost forgot. I read (but have not verified) that the TF700 Asus Eee Pad Insanity will be using Gorilla Glass 2. That 20% Thinner, and 20% Lighter and gives an even BETTER screen view experience. But if they can't get Gorilla Glass 1 to work, and on an ALL METAL CASE design, how good is a 20% thinner glass design, with a plastic strip covering the entire TOP EDGE of the screen? You know, the exact area that people are reporting cracks left and right (Pun intended)

Sent from my Highly Modified Mr. Coffee

- Using custom built Java App, Naturally!
[Asus  Eee Pad Transformer Prime] andyqutami:
In response to those who are suggesting that the dock may contribute greatly to the stressing and cracking of the screen:

Is there any way to loosen the dock (the part that swings) so it's not AS hard to open/close. I saw a review video on a TF-201 dock that came out of the box and the guy had to use a good amount of energy to get it to swing into a 90 degree angle so he can dock the ATP. He had to practically pry it open. So I imagine if this was the case with most (if not all) the docks, loosening it up a bit (if possible) would remove a good deal of the stress associated with the bottoms corners recieving damage through this process.

In addition, and you can confirm this with the majority of laptops:

If you attempt to open a laptop (or docked tablet in this case) from the corners of edge, it makes it uneven. For example, the side you're pushing up on will be higher than the side that does not have the same pressure, therefore it is simply following the path of the other. So for those who have not experienced any cracking problems yet, try opening from the center or use both hands if you choose to use the sides.
[Asus  Eee Pad Transformer Prime] leppie:
Of course it will be 20% more likely to crack :)
[Asus  Eee Pad Transformer Prime] mark.m.moran:
When I took out the dock out of the package last Friday and tried to open the hinge it was UNREAL tight! I had to apply A LOT of pressure and I thought I was gonna break it for a second it was that tight!!

Cheers,

M
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I understand exactly what your saying, this was my first experience with Asus outside of PC parts. I tried 2 Primes, 1 had light bleed, wifi problems and of course Gps issues. My second Prime developed those hairline cracks along the left side in the Primes screen in the black border area.

I am currently tabletless, unless you count my nook color (LMAO). I really liked the look, feel and way the tablet worked for me. I just don't see anything that is as compelling a device combo as the Prime is.

I can also just let this play out, wait for the lenovo one with the fingerprint reader on the back, but thats not coming out until late this year.

I should just sit back and enjoy not worrying about paying for another gadget for awhile as it seems the phone I wanted doesn't have expanable storage so that negates it right away.

And here I thought they would move these things forward, not back. :/
[Asus  Eee Pad Transformer Prime] andyqutami:
Thanks for confirming. All I had were videos to rely on til now.

I'm going to see if there is a way to loosen up the dock once I purchase the ATP+Dock.

Maybe just continuously rotate it back and forth with your hand to break it in before allowing your investment to sit in it?
[Asus  Eee Pad Transformer Prime] mark.m.moran:
That would be what I would do....if I ever buy one again :-) Think at this stage I will hold out for the Infinity.....

Cheers,

M
[Asus  Eee Pad Transformer Prime] andyqutami:
The reason why I want the Prime so bad is because of it's sleek and sexy design. Sure, it's flawed, primarily with the WiFi and GPS.. But looks go a long way as well as functionality. The Infinity looked pretty good too, however I dislike the strip across the top (despite it improving signal strength). But I get what you mean. I considered waiting off on it.

Is there an estimate for when it will be released and for how much?
[Asus  Eee Pad Transformer Prime] mark.m.moran:
I have heard nothing official yet but would be nice to have it for the summer :)
[Asus  Eee Pad Transformer Prime] dragonithe:
After hunting asus's ass for over two weeks of silence about my tablet I finaly got a call back.

They will be repairing it free of charge and I can expect it back next week :D:D
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Way to go! I miss my Prime so much and am debating getting another one. I don't know why I torture myself over an eletronic device, I know it's stupid!
[Asus  Eee Pad Transformer Prime] AgentSmith778:
Hey guys!

My Prime's screen just cracked last night - haven't used it with the dock for the last weeks as I'm on Holidays where I use my tablet primary for amusement - not for working.

My Crack is in the Top Left corner , about 10cm long and just came out of nowhere yesterday. I swer it wasn't there when I was watching some youtube videos, then I carried it thorugh the House and when I turned on the Display again it was there. The Prime doesn't have any other cracks or scratches as I used to treat it very well.

I just registered for an RMA over here and I really Hope Asus will change the screen for free as I have a 2 year warranty and in Germany , Asus will have to prove that I made a mistake that made the screen crack if they want to charge me for the repair - which might be Hard as the Tablet is in Top condition and it is only the Glass that is broken , not the entire Screen.

@dragonithe:

I'd be very interested in how you managed getting a free Repair , please share your wisdom :)
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I think if people knew how to look for the hairline cracks most would see them. Thats how the cracks start, as hairlines, then the hairline gets stressed and cracks fully.

Everyone should take their prime in bright light, hold it flat like a table in both landscape and portrait mode, look along the black border with the screen clean and having the light reflect off of the black area and tilt it back and forth very slowly looking for what looks like hairline or very thin scratches, if you find any thats the start of cracking.

You have to have a keen eye, and like I said I look at gems all the time so I know how to look for those type of defects in clear or colored material.
[Asus  Eee Pad Transformer Prime] B-Mod:
Asus has both of mine, they received them 4-4-12. They are giving me a full return on both units and docks. I am awaiting to hear back from them.....
[Asus  Eee Pad Transformer Prime] skygunner27:
http://forums.macrumors.com/showthread.php?t=1353840

There must be abnormal atmospheric conditions lately.
[Asus  Eee Pad Transformer Prime] UndisputedGuy:
Is this the prime or infinity? If it's the infinity then I'm not sure if I would buy one...
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
The other thing I noticed about the cracks is where peoples thumbs are, if your right handed you will tend to hold the device with your left hand, your thumb will be about a third to halfway up the side of the screen, now look at where the crack is, right where the thumb is touching the screen. Interesting!
[Asus  Eee Pad Transformer Prime] AgentSmith778:
Mine also cracked on the left side - I am right handed.

But the crack is smaller and starts just about ~2cm below the Asus Logo.

I don't think I ever touched that area of the screen :)