[AT&T Samsung Galaxy Note I717] SPtheALIEN:
So weird, seeing as they have access to most of those things.

---------- Post added at 08:34 AM ---------- Previous post was at 08:19 AM ----------

I just got the warranty through SquareTrade for one of our Notes.

Here's what the email says:

The following summary should help you understand the details of our coverage. This “plain English” version is followed by the full Service Agreement itself.

SquareTrade Service Agreement Summary

HOW LONG OUR COVERAGE LASTS:

If your item is NEW, this Service Agreement begins on the day you purchased the item, and lasts for the number of years you choose at purchase time.

If your item is USED/REFURBISHED, this Service Agreement begins on the 46th day after your item purchase or after your manufacturer's warranty expires, whichever is longer. The agreement also lasts for the number of years you choose at purchase time.

WHAT WE COVER:

Our standard Care Plan covers Mechanical and Electrical Failures that occur during normal use. Examples include hard drive failures, stuck cell phone keypads, and digital camera sensor failures. Your item is covered your item for up to its full replacement cost, excluding tax & shipping.

ABOUT ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE:

If you purchase Accidental Damage from Handling (ADH) Coverage, the Care Plan includes damage from item drops, liquid spills, or other accidental damage.

If you purchase your Care Plan the same day as the item, your ADH coverage begins one (1) day after your Care Plan purchase.

ADH does not cover willful damage, negligent use, theft, or loss.

HOW OUR COVERAGE WORKS:

For items covered by a Manufacturer’s warranty:

First, we’ll locate the manufacturer’s contact information to help you file a claim.

If the manufacturer replaces or repairs your item, we’ll cover the repaired or replaced item.

If the manufacturer refuses to honor their warranty because they consider your item purchased from an unauthorized retailer, we’ll still cover you.

If we Repair your item:

For shippable items, we send you a pre-paid shipping label.

For Laptops and TVs under 37 inches, we mail you a shipping kit so that your item arrives safely for service. (Laptops receive express shipping to and from our depot.)

Once we receive your item, we repair it within 5 days and then ship it back to you.

For Desktop Computers, Televisions larger than 37 inches, and Large Household Appliances:

We’ll help you schedule an appointment with a local repair facility for in-home service.

In some cases, the facility may bring your item to their shop to complete repairs.

Reimbursements: Sometimes it’s faster to reimburse you the cost of your item. If we reimburse:

For most cases, you'll have a choice of payout options.

If your item is shippable, we’ll provide you with a pre-paid shipping label.

Once we receive your item, we pay claims within 3-5 business days.

WHAT ISN'T COVERED:

There are 4 notable exclusions to your coverage. (Refer to the Service Agreement for a full list.)

Accidental Damage: Unless you purchase ADH coverage, we don’t cover items that are damaged accidentally. This includes water immersion, drops, and spills.

Cosmetic Damage: We don’t cover cosmetic damage that doesn't interfere with normal use of your item, like damage to cases.

Accessories and Buyer-Replaceable Parts: We don’t cover accessories or parts that are meant to be replaced by the buyer, like earpieces and ink cartridges.

Software: We don’t cover software issues, including for computers, phones, and tablets.

THE VALUE OF YOUR COVERAGE:

The value of your Care Plan is in most cases equal to the purchase price of your item. Each time you file a valid claim, and we provide repair, the total value of your coverage is reduced by the cost of the repairs.

Then if you file another valid claim with us on the same item, and repairs are estimated to cost more than the remaining value of your Care Plan, the remaining value of your Care Plan will be offered instead.

HOW TO MAKE A CLAIM AND GET YOUR ITEM SERVICED:

Login to www.squaretrade.com/claims, or call us at 1-877-WARRANTY (927-7268).

Select which item, the claim reason, and describe the issue you’re having.

Once we have all the necessary info, we’ll contact you with next steps, typically the same day.

You will need a copy of your receipt on file with us before a claim can be processed. The receipt must display the item's purchase date and price. You can email or fax us a copy of the receipt at any time.

You can transfer your Service Agreement at any time, at no cost​