yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] b3asty:
After reading this thread last night, I made a late call and spoke with a nice gentleman.. A few minutes of laying the groundwork turned into a person that completely sympathized with me. At&t/Cingular customer for over 12 years.... Unfair... Blah blah blah. I told him I had paid 400 dollars after adding accessories and tax. He took a few minutes to review my acct and came back with a 195.00 goodwill credit. Try it folks. The worst they could do is say no. I did the same thing 9 mos ago when I purchased my brand new infuse. They pulled the same new sub half price crap then. It truly isn't fair to the loyal customers. I'm happy.. Thanks to all in this thread that helped contribute to yet another fair credit.

................

Thank you for choosing AT&T for your business wireless needs!

This email is a follow-up to our conversation earlier today; below is a summary of our discussion:

Your request for the following adjustment(s) have been applied to your account: Date Applied: 02/21/2012 Credit Amount: $194.17
[AT&T Samsung Galaxy Note I717] Envy Diz:
Not what the hell I'm doing wrong cause it ain't working for me... I click on link sign in choose add a line I add galaxy note and shows $375 minus $100 equals $275 than further down shows additional $25 discount but that's it... so damn frustrating!

Sent from my SAMSUNG-SGH-I777
[AT&T Samsung Galaxy Note I717] htc.user:
thanks. i ordered the white note, an infuse, and the lg thrill for a family plan and paid $157.51. i am a new customer.

i originally preordered the note and paid $314.99. i'm sending it back now.

if you send back your preorder, make sure they notate your account about the activation fees being waived the second time. it wouldn't be worth it otherwise.
[AT&T Samsung Galaxy Note I717] foxbat121:
Sounds like you have a premier account. Premier accounts don't get any additional discounts. It is always that way.
[AT&T Samsung Galaxy Note I717] madeSICC:
Here at best buy trying to get mine credited. Keeping my fingers crossed.

Edit:Success!!
[AT&T Samsung Galaxy Note I717] lsxrx7:
i am counting on it
[AT&T Samsung Galaxy Note I717] Envy Diz:
That is BS! I'll go to att store today or best buy if they can do the discount, if not F them I'll cancel my contract. Thanks for letting me know though.

Sent from my SAMSUNG-SGH-I777
[AT&T Samsung Galaxy Note I717] mejori:
i have a premier account and i kept gettin no no no.... they offered me the phone at $274.99 plus $100. credit towards my acoount... i still wasnt satisfied ...i probably spent 5 hours if not more on the phone with them in the last 2 days...today i called nonchalantly and asked for the $105. credit so that i can purchase the phone...the girl puts me on hold ..comes back a minute later and matches the f#%&#ng price..WTF:mad::mad::eek::eek::D:D:confused::confused::D:D:D:D

i told her thank you and ordered the phone ... lets see what happened..

ps..she did it on an upgrade!!!:confused:
[AT&T Samsung Galaxy Note I717] hausman:
Denied again. They are going to force me to buy the phone again and return my old one.
[AT&T Samsung Galaxy Note I717] esco757:
I'm sure it will.. I won't partcipate in the "BB upgrade price match scheme". I'm surprised the BB employee's here on XDA aren't screaming foul, their losing profits over this. Maybe folks will be satisfied when AT&T has no comp and sells phones for $500 bucks when they come out.
[AT&T Samsung Galaxy Note I717] mrbogusbaxter:
Confirmed $150.00 credit back - Upgraded Contracts Galaxy Note

Just received $150.00 credit on bill. My GNOTE was a upgraded contract.

Premiere Business Acct

The goal here is to NOT have agents run around looking for answers on how to go about. YOUR CHANCES ARE 10X BETTER if you request nicely to even accept a credit on your acct for a $150.00

Reason Being; Agents mostly have the power to do that instanty.

Also marks an easy, instant customer satisfaction score call.

STEER them to ATG&T.com

Let them know the phone is offerred for 50% off. Its tyhe first phone featured clearly on the sales page.

You will get a run around. I was transferred about 4x.

Until one agent said no prob.

Good Luck!
[AT&T Samsung Galaxy Note I717] mejori:
its not a scheme ..almost everywhere you shop has price match..it all legit..

its part of business ..profit and loss..i have 4 lines with ATT since 2008 and have always had at least one line of service since before they went "cingular" .. i think they should give the phones away ..i think the only reason they started this one at 299. is 1) tmobile acquisition..and 2) verizon trying to keep phones prices relatively high... so now ATT is going to step it up on pricing.. :rolleyes:

these are not facts ..i dont have a clue... just my opinion:D
[AT&T Samsung Galaxy Note I717] sum1noc:
I didn't realize there are two threads about this same topic. I chimed in on the other thread. So in a nut shell, here is my breakdown.

Pre-ordered Gnote on 2/8/2012 (AT&T online). New line activation

Arrived on 2/17/2012 (activated)

Called AT&T CSR 2/23/2012

$150 credit applied to my account on 2/23/2012

Thanks for the heads up!
[AT&T Samsung Galaxy Note I717] esco757:
A price match under the same conditions.. in this case 50% off is clear as day for new & adding lines..This was made for AT&T to ADD NEW customers aka generate revenue streams...That one, you lose... But this does point to the fact that there are a lot of clueless ppl working for BB & AT&T... When the Man finds out about their actions adjusting final sales, I'm sure they will be dealt with

The Dell Streak was also $299 back in AUG 10... Has nothing to do with the T-mobile acq which never happened/ Nor had anything to do with Verizon.. But Kudos to you guys getting Corporate America back...:D..
[AT&T Samsung Galaxy Note I717] mejori:
@esco757... HA!!! i just notice i never said thank you for starting the whole $150.00 thing ..otherwise i would not have ordered my note!!!:D
[AT&T Samsung Galaxy Note I717] bigco504:
I spent an hour and 17 minutes on the phone with at&t and after talking to 5 different people i finally received my $150 credit even though they tried everything in their power to not give me the credit,they finally gave in and i didn't have to get upset, scream or curse so thanks for the info!!!

Sent from my Galaxy Note the biggest baddest phone on the planet
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
Did you hang up and call back or keep asking for supervisors? Was the note an upgrade for you?

Thanks!
[AT&T Samsung Galaxy Note I717] Tikerz:
I called Premier and they gave me a credit for the difference within 10 minutes. Hooray! :D
[AT&T Samsung Galaxy Note I717] jT415Gz:
$150 credit successfully and painlessly

I received the instant $150 credited to my account within 10 minutes without hassle and without any questions being asked to me. So simple!

Thanks to this thread and the other similar thread HERE which I summarize how my phone call went! :D

P.s. sucks to be new and have to deal with the Captcha all the time...but sure am glad to have found these threads! lol
[AT&T Samsung Galaxy Note I717] jimmer411:
I could not get the $150 but I did get credited $50 so I'm happy. My CSR suggested I send the note back and order it at the discount so I told him its inconvenient to go a few weeks without my phone while waiting for the same exact phone and that it would be easier to credit my account.
[AT&T Samsung Galaxy Note I717] macked:
Well I called ATT and I only got a 50 dollar credit. She spent 10 minutes trying to find the deal on the website so I ended up reading her the URL and she finally got to it. Unfortunately it said the deal was only for new lines and new customers. Oh well at least I got something out of her.
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
I reordered in the store so they can't see my order so they wouldn't work with me. I already raised enough crap in the store when they shipped my phone usps. I'm not about to go back in there and bring this up.
[AT&T Samsung Galaxy Note I717] samson2908:
just wanted to say thank you ultravorx. i went to bb today and asked the phone guy about price matching, showed him the price in cart on my epic 4g, and one manager overide later i walked out with a shiny new toy for half off. thanks!! :D
[AT&T Samsung Galaxy Note I717] fiveoneooo:
Could I get a little more detail please, I really want to get a note for but dont have the 250 plus to shell out at the moment
[AT&T Samsung Galaxy Note I717] samson2908:
my total out the door for the note plus bb buy back and phone protection(buy back was $30 instead of the normal $60 since i opted into their $10 dollar a month phone protection plan which ill be dropping after i get a free battery) was $200.37.

they price match and i told him that i saw that at&t was having a special on their website for 50% off. id bookmarked the link from the op on my epic and went through the steps for being a new at&t customer on my phone for him.

when he was trying to check me out, the computer wouldnt let him and he had to call a manager over to override the discount. all the manager asked was what am i discounting, the phone guy told him a price match from the at&t website, and the manager just hit "ok" or whatever the hell he had to do.

i asked about the $50 dollar gift card but the phone guy was pretty much like no way in hell. he did try to bundle the flip case to see if it was still free but it wasnt.
[AT&T Samsung Galaxy Note I717] Xanthony:
I just pulled the trigger on the link posted here. And as sad as I am for leaving TMO I say HELLO NOTE 200.37 was too nice a price to pass up:D
[AT&T Samsung Galaxy Note I717] fiveoneooo:
So you were getting a new line or upgrading?
[AT&T Samsung Galaxy Note I717] :
Wow apparently ATT started playing nice giving credit back to people who payed moar :).
[AT&T Samsung Galaxy Note I717] samson2908:
new line. i was with sprint
[AT&T Samsung Galaxy Note I717] lmike6453:
Thank you so much!

Experience:

-Called and got transferred for about 20 minutes ending up in automated online dept which disconnected me :mad:

-Called back on 611 again, pressed 0 then 0 again and explained in a fashion:

Me: "Hi I just bought this Note a few days ago when it came out and now you have it for $150. I went to the store and they said to call to get the pricematch instead of returning it and buying it again."

Him: "Sure I can help you with that I just need to check with my manager to see if it is ok."

2 mins later...

"Ok you're not supposed to call for this but my manager said it's ok I will take care of that for you now."

Me: "Awesome! Thank you! :D"

Checked my online 5 mins afterward and it shows on main page:

Credit balance

$150.00 CR	Make a Payment

Your most recent bill	$0.00

Activity since last bill	-$150.00

Payment not required

at this time
[AT&T Samsung Galaxy Note I717] borijess:
When I got the price match at best buy. There was a girl right in front of me picking up her free white flip case. She pulled out her white note and laid it on the table. I felt like telling her about the price match but did not want to kill my chances. :( By the way like I stated before got it without any issues. Hopefully she reads this forum!

Sent from the Almighty Note!
[AT&T Samsung Galaxy Note I717] Envy Diz:
Confirmed!!!!!!! Went to Best Buy and added a line and they matched AT&T's website offer, now I'm a happy camper lol. Oh ya that's with having a premier account too ;)
[AT&T Samsung Galaxy Note I717] ARHMogul:
Thanks OP, I used that link to show the AT&T Store Manager who gave me a $160 refund ($149.99 plus tax) that and I bought a second one for $150! :)

You folks on this site never seize to amaze! Wish I could contribute more, but since the old WP6.5 days I can't keep up with the rapidly changing Android platform.
[AT&T Samsung Galaxy Note I717] ljwnow:
This reply is funny
[AT&T Samsung Galaxy Note I717] bignate78:
I triedjust that and they were even gonna let me cancel my service! They didn't give to ****s, wouldn't budge for nothin!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] CrozB:
You just saved me $300!!! Awesome link/Deal.

Thanked!!!

-
[AT&T Samsung Galaxy Note I717] g00p:
Some folks have reported having to call a couple of times. Just keep trying.
[AT&T Samsung Galaxy Note I717] CradleRob:
Take That AT&T!!

(Posted in a very simular thread..wanted to make sure everyone monitoring this one saw my experience as well)

MEGA THANKS TO OP (and everyone else who posted their success)!!!

I just went up to my local AT&T store with my receipt, a copy of the web receipt showing the $150 discount, and a copy of the AT&T Chat Transcript that someone posted here. Clerk took my information into the back where the store manager looked at it and came out and told me that she couldn't give me the credit and that if I wanted that deal, I would have to return the phone, cancel the line, and add a new line of service in order to qualify for that pricing.

I asked her how much a bare bones line of service would cost (voice and data). She replied about $70 bucks a month. I asked her if the new customer off the street was worth more to them than the customer that's been with them for 10+ years and is spending over $300 bucks a month for 4 lines of service. She of course said no, but that there was nothing she could do for me. She told me she was sorry she couldn't help me to which I replied "No...you just DON't want to help me"

Frustrated, I walked out of the store. Sat in my car. And called 611 on my Note. I told the gentlemen that I purchased this phone on 2/17 for $300.00 and that AT&T had a promotion on their website for 50% off. He verified the promotion (he didn't mention anything about it being only for new lines) and proceded to credit me the $150.00. He sent me an email confirming the transaction. With the email displayed on my screen, I went back into the AT&T store (I was sitting in their parking lot talking to the rep on the phone) and shoved the Note into the Asst. Manager's face (the manager was "in a meeting") and told her that I was able to get it done in less time than it took to get someone in the store to even attend to me! She apologized and said that 611 (corporate) has different policies than the AT&T Corporate stores do and that's prob. why they were able to help me. She told me she was glad I got the discount. I then walked out the door.

Moral of the story......

611 Customer Service reminded me that there are all kinds of promotions on the website that are not usually available in store. The corporate store manager reminded me that 611 has more power than they do.....so......Check the website...place orders online....get help from 611 (they seem to ask fewer questions) and let the corporate stores ROT!

Again...thanks to all those who posted about this. I wouldn't have even known had it not been for our trusty friends at XDA!!
[AT&T Samsung Galaxy Note I717] bignate78:
I called three time that day! They wouldn't do NOTTA! They would of early upgrade and only over the phone and were only gonna offer me the device for $100 MORE! -$399!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] Nucking Futs!:
So did you call Amazon Wireless to inquire about this? I just upgraded & mine arrived today. I haven't activated it yet & would like to know what they told you before I call.

What exactly happened?...You tried to cancel before 181-days & they were giving you a hard time?

Anyone have the link another poster was referring to regarding $200 (after $100 instant discount) for upgraders on AT&T's website so I can show the Amazon Wireless rep? I can't find it for the life of me, thanks!
[AT&T Samsung Galaxy Note I717] ocblazer949:
It was a bust for me. Just tried this at 2 different bb and they wouldn't match it because it is a online only promotion. I guess your mileage may vary by location.
[AT&T Samsung Galaxy Note I717] cjindustry:
anyone know a promo code to put in checkout that works? i tried the links they dont work and customer service 611 wont do anything
[AT&T Samsung Galaxy Note I717] eowyn:
After 3 days and about 6 calls to 611, I finally got $ 150.00 credit. You just have to be patient, soft spoken don't be mad and arrogant when speaking to a cs rep, although she (cs rep) was not able to verify the promotion after making a research about it, she still gave me the account credit just to show that they appreciate my business.
[AT&T Samsung Galaxy Note I717] bignate78:
You also already purchased the phone, there's many out there still trying/wanting to get it for the discount price

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] homegeek:
I have tried and tried but could not get any reps to issue the credit no matter what. I figured I would call the retensions department for one final shot. He was not able to give me the $150 credit but he was able to give me free TXT messaging for 6 months. At least I got $120 credit thanks to free txt messaging. So I guess not a complete loss.
[AT&T Samsung Galaxy Note I717] eazymoneygs:
Wrong I say I bought mine in store showd dude the link..... He credit ed my acct 150 boom
[AT&T Samsung Galaxy Note I717] bignate78:
BB or att? And when?

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] powdered_donuts:
did the same thing with amazons 99$ price before i saw this thread. got a 100$ credit to my bill
[AT&T Samsung Galaxy Note I717] diomed:
I bought my Note from Best Buy. I was going to duplicate a 50% off shopping cart, print it out, and bring it into BB and ask for $150. Problem is, I can't seem to make the 50% off ever show up in the cart. I've tried every combo I can think of, and it either won't show the discount or it'll say "The current promotional discount cannot be applied to the items in your shopping cart. We're sorry, the conditions for "Up to 50% discount" have not been met." I've tried different data plans and minute plans, but nothing is working

Any ideas what I could be doing wrong? Thanks
[AT&T Samsung Galaxy Note I717] Cyberguycpt:
Is it an upgrade, new line, add a line.
[AT&T Samsung Galaxy Note I717] CrozB:
I had this problem when I tried with the WHITE model. I tried again with the Blue and it worked.

Attached
[AT&T Samsung Galaxy Note I717] bignate78:
$99 for what? Def not a Note

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] esco757:
That's the question of the day
[AT&T Samsung Galaxy Note I717] leeyun:
Tried the blue version and it did not work either. Is it officially dead now?
[AT&T Samsung Galaxy Note I717] CrozB:
yeah.... Just built the same cart and the discount no longer worked for me. Good thing I got in yesterday.
[AT&T Samsung Galaxy Note I717] Kristoph:
I used my buy back plan from BB trading in my skyrocket. The note ended up being free cause of how much I received back. I then went online and printed the promo page on att site. Went back up to BB to show the page to the csr. She went and talked to her manager and they approved it. $75 back on gift card and $75 credited to my att account.
[AT&T Samsung Galaxy Note I717] TechGoon954:
BOOM $150 CREDIT! Called them yesterday and they gave me the run around......so I came back home today and saw everyone else getting theirs. So I called back today and got a old country boy, who felt my pain about me being a loyal customer for 7 years and not having any negativity on my bill........BOOM! $150 + $36 upgrade fee waived.
[AT&T Samsung Galaxy Note I717] 00mred00:
In the end I couldn't get the $150

...but did get gifted an early upgrade from ATT (contract would not have been up until 7/13), waived activation fee....$100 courtesy/price match credit...and an additional $120 credit for the months I had a bad Skyrocket

;)

After taxes etc got $263 in credits today.

Paid $299 for the phone Friday
[AT&T Samsung Galaxy Note I717] itsnowornever:
Its not up on their site anymore. BOOOOO!!!!! was hoping it would last until pay day...oh well
[AT&T Samsung Galaxy Note I717] edjerum:
The link to the 50% off still works but the discount does not appear in the final cart. Bummer!

Does anyone have a screen shot of the cart with the 50% off. Thinking that Best Buy might honor that.
[AT&T Samsung Galaxy Note I717] bignate78:
You'll have to find someone in your area because it shows zip code.

Looks like att finally got sick of actually having to accommodate to ALL customers and just pulled the add. Lost out on money first week device came out, good job dumb asses haha that's what you get!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] edjerum:
Thanks for the heads up about the zip. I'm in the Denver area, but if someone has a cart screen shot from anywhere I would appreciate it.
[AT&T Samsung Galaxy Note I717] robertg1234:
I called today (new customer, bought in store) and first started out mentioning the discount. Asked if my only choice was to go back to the store and cancel, and she initially said yes I have to cancel. She asked for a few details (web page, etc), and then seemed to be ready to end the call. She then said what will I do. i said I would return the phone, cancel, and stay with TMO (my current carrier) and wait for the HTC One X announced yesterday. That's when she said "hold on, let me see what I can do" and then came back about 3 min later with a $150 credit. Good enough for me!

So I would wait till the end of the call and mention that you're going bye-bye, and then see what they will do. This most likely will only work for brand new customers, like me.
[AT&T Samsung Galaxy Note I717] Dillsnik:
What is with ATT just handing out credits? My brother wanted to know about shipping for the iphone we had just ordered for him, and when they couldn't find info about exactly where it was in the system they offered him a $60 credit for the inconvenience. I couldn't believe they just offered it to him for not that big a deal. I wonder if they have been given an initiative to hand out some credits as of late...don't know why, but sure seems like they are
[AT&T Samsung Galaxy Note I717] Flustered:
Yeah, I noticed that too.

Was it the call center in the Philippines or was it an American service rep?

And just for my own pondering, and I'm being completely earnest with this question, does your brother have a non-American sounding accent?
[AT&T Samsung Galaxy Note I717] lJesseCusterl:
Customer Care is more about pleasing the customer than say Warranty Support who tries their damnedest not to do their job. I've lost count of the number of times I've had to browbeat Warranty on behalf of a customer in-store to get them to send a replacement device.
[AT&T Samsung Galaxy Note I717] bignate78:
So went into BB and showed my print out, they said they could do it of they could get it to come up also and when they put in the link they said sorry only for new. Even went to the att store and they said I should of done it online for that price.....oh well not gonna fork out $300 and then try to ask for half back and get stuffed, there's more important thing I need to pay with $300!

Looks like ill be drooling through the window for awhile
[AT&T Samsung Galaxy Note I717] Thremix:
Take it back to BB, buy it from AT&T call ATT and tell them to goolge samsung galaxy note 50% off. :) bam! Also buy a case at A&T and ask for the 50% off that while on the phone, I got my case,phone, and early upgrade taken off. Well 50%, 50% respectively.

Thank me later, and send my lunch money....
[AT&T Samsung Galaxy Note I717] bignate78:
Like I said, I don't have $300 to spend! And with how unhelpful the att store was I'm not gonna take my chances now that the deal has expired
[AT&T Samsung Galaxy Note I717] bignate78:
Again tried 611 and they still are trying to offer the phone for $400!! Tried saying they would drop it to $350 and that's it! Said the 50% discount was never heard of! **** att!
[AT&T Samsung Galaxy Note I717] byrontem:
Only new accounts
[Android Q&A, Help & Troubleshooting] anthony062991:
I have tried using gedit, geany, eclips, and some other programs and all of them give me errors and won't open a single xml file! Is there a guide to this? Is there certain plug-ins I have to download?
[Android Q&A, Help & Troubleshooting] anthony062991:
Here is a screen shot of what I'm getting!