yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] Janet Elizabeth:
I did it!

First time posting on XDA here, I made an account just to share my experience with getting ATT to pricematch/refund/credit my account.

I bought the phone in store on the 28th of February and it wasn't until last night I realized (after reading XDA forums) that it was on sale. I immediately grabbed the phone and started dialing.

Before I explain how I got the $150 credited back, new line activation is included in the sale! I activated a

new line

on my premier account. I did not upgrade or open a new account. Just a new line!

Step 1

Called 611 and got Enterprise Care, spoke with 3 reps explaining my situation. They all referred me back to the AT&T store. The AT&T store did NOT wish to honor this by saying "it was only an online deal" Funny thing is the Customer care (611 people) told me it was up to the store's discretion.

Step 2

Called both 611 AND Premier hotline #1866-499-8008. In my experience, Premier was more reluctant to help because a lot of people have been calling about the refund issue and have been directed by 611 to call Premier. They told me that there was nothing they can do.

Step 3

I changed my game up and started calling 611 again. I explained my situation and told them (in a polite way) that I did not want to return my device and buy a new one online because I have to work and waiting for a phone will affect my business.

TIP: Many of the reps DO NOT know that there ever was a sale OR that the sale is over! Convince one of them to do a search or go through old emails to find the sale notification. Also, you can refer them to sites that have posted the sale notification (slickdeals.net) They probably will NOT google it but it gives you more of an edge than just saying "I read it on a forum" now that the sale is no longer available. Many reps will just go on the website and inform you that they do not see the $150.00 deal. MAKE THEM SEE IT (in the nicest way possible, of course)

I called about 15 times. No joke. But I was determined that SOMEONE could help me. With each call it became easier because each rep would answer me in a different way giving me tidbits of information that made the next phone call a lot easier for me to convince the rep.

After the last call (thank goodness) Dawn Johnson from ATT Business Center said she would credit my bill for $150 dollars in the next 1-2 Business cycle.

Last tip: It is up to you whether or not to start off the conversation asking for a price match. Or a refund. They were hesitant to help me but I just found a way to sound very unhappy and disappointed and after some hesitation I asked for a "Credit on my next bill" which made things easier. Now some of them did not even say yes to crediting my bill but I found someone who did!

THANKS DAWN JOHNSON! :cool:
[AT&T Samsung Galaxy Note I717] O_G:
MOD Notice​

Keep things on topic!. Also this is XDA developers, not a place to air political feelings, keep them to yourself. I have cleaned out a few posts that i felt were inappropriate.​
[AT&T Samsung Galaxy Note I717] Teufel Hunden:
Yea this doesn't work no matter how hard I tried
[AT&T Samsung Galaxy Note I717] VonLaserface:
I'm moving service to a brand new account and it appears the 50% off online thing no longer applies to the Note. I've tried every which combination of plans and all I see is:

"The current promotional discount cannot be applied to the items in your shopping cart. We're sorry, the conditions for "Up to 50% discount" have not been met."
[AT&T Samsung Galaxy Note I717] Teufel Hunden:
Yea its because its over, only lasted like a week like most sales or discounts
[AT&T Samsung Galaxy Note I717] Dillsnik:
This post gave me new encouragement to try again, and just this morning I was successful getting the phone credited down to the $150!!

My original purchase was thru Amazon wireless, and not a new line of service. Price I paid on there originally was 250.

I called 611 this am and told the rep (fyi she had a Hispanic accent, so you don't need a white native) that I had purchased the Note on an upgrade and that there was a recent promo, and I said I wasn't sure it was still active or not, but it discounted the phone down to 150. I told her I was a loyal customer since 2005, and that I had 4 other lines on my account, and that I would like to be credited for the difference in the cost I paid vs. the promotional 150 price. I may have also mentioned that I had a line that was off contract, and I did not want to move that line off ATT. I really didn't have to threaten at all. She tried to view the promo, and I read off the link that I found here. She couldn't view it but it didn't take long before she came back and offered the $100 credit to take the price down to $150!

It only took one call, and about 15 minutes or less on the phone. I think a lot is in how you ask for it, that you ask for a credit, and that you have at least some reason why you deserve it, either being a long standing customer, or you added a new line, I guess you could find any reason really. Lol.

Anyways, would have never done it without XDA and this post from Janet that gave me new hope.

Thanks guys and good luck all!!
[AT&T Samsung Galaxy Note I717] bdbx18:
I literally wasted several pints of blood being tossed around for an hour to three depts last Monday night who gave me encouraging signs to then eventually turn me down flat. So being that I wasn't super pleased with their signal strength at my residence, I started to research switching to VRZ.

The short conclusion is on my next call to cancel with Cust. Resolution, (which I have will have to do for each line coming off contract), the nice lady gave me $105 credit to offset the pain and suffering of getting the runaround. I'll live with the signal issues as I'm fairly certain it's a problem with the other carriers as well.

Next up is to nandroid it, reset back to stock and return it to the store which won't even budge a few dollars when I bought it. I'll have to revive an old phone to use while I await them to reset my eligible date for this line and then order from AMZ for $110 off what I paid locally with taxes.
[AT&T Samsung Galaxy Note I717] Teufel Hunden:
So you planning on returning the phone?
[AT&T Samsung Galaxy Note I717] Jgonzo432:
No Luck.

I'd just like to reiterate that I had no luck getting a refund today either. :(

I was only able to get the $36 upgrade fee reduced to $18.

I called 3 times:

First time I just asked about the upgrade fee. The rep explained that the fee is now 36 but brought it down to $18 eventually. I didn't bother asking about the 50% off cause he was hesitant in giving me $18.

Second call took about 35min and I was transferred 5 times between regular and premier and back again before the call was dropped during the last transfer. No luck there either. I had to explain the 50% off each time I was transferred.

Third call the rep (Edward) was nice and talkative, he corrected another issue I had on the account but did not give me any rebate. I pointed him to the webpage that has 50% off and after reading it said that it only applied to new customers. He said he could transfer me to Premier but that I would just be wasting my time.

Oh well....:rolleyes:
[AT&T Samsung Galaxy Note I717] Eddie Bombay:
Called 611, said Amazon was 50 dollars cheaper and I wanted an adjustment.

Was told No, best they could adjust was 25 bucks.

Told them no, I want my 50 bucks.

They said call the store and see what they can do since I bought it from the retail store.

Called the retail store and was told no, they don't do price adjustments at all, especially with Amazon prices.

Called back 611 and told them I'd be ok with the 25 dollars and they 2nd lady over the phone gave me the full 50 dollar credit.

I'll be damn! :D
[AT&T Samsung Galaxy Note I717] Dillsnik:
I wouldn't settle...if some of us have been able (as of today) to get the price down to $150, no reason why everyone can't be successful. Where there's a will there's a way!
[AT&T Samsung Galaxy Note I717] imitenotbecrazy:
Good too see some people are getting the prices matched down to $150. I wasn't eligible but have not had any regret buying mine for full price. I was damn near losing sleep over it and this was the only cure lol I just recently got a $680 credit from my best buy and haven't thought about returning the phone to use the credit once (ok maybe once) in the end, I have an upgrade next month and the credit will cover the sgs3 (whenever that launches) and part of a new tablet. And I get to enjoy my Note the whole time too.

But damn $150 is nice :D
[AT&T Samsung Galaxy Note I717] Teufel Hunden:
Story...? Due tell
[AT&T Samsung Galaxy Note I717] Dillsnik:
http://xdaforums.com/showpost.php?p=23394823&postcount=234
[AT&T Samsung Galaxy Note I717] Teufel Hunden:
See you got it credited, I'd rather be able to buy it for $150 instead. Times are tough, the cheaper the better lol
[AT&T Samsung Galaxy Note I717] Att.Fan1982:
1+
[AT&T Samsung Galaxy Note I717] kevinjgray88:
YES!!!

I am officially part of the note refund club (well kinda)

I called the 611 number and was told they cant price match, so they gave me a $75 credit instead. Its not 150 but its better then 0.

Took all of 10 minutes.

So if you have 10 minutes to spare and can use 75 bucks like everyone else. Give them a call it works. Didnt even have to get stern:)
[AT&T Samsung Galaxy Note I717] alexige:
Just got off the phone with India...they said it is not their fault if the website drops its price this quickly and that there is nothing they can do about it. So I'll call back in the morning speak to an American and try again. This whole thing is ridiculous!
[AT&T Samsung Galaxy Note I717] jpitch2415:
I talked to india and said ill go in store and pull it up and boom $150 plus they refunded my desktop dock as an inconvience

I dont know why the manager decided a refund over credit on the account but geez i made out like a champ, i only payed $90 for the phone and desktop dock and sold my vivid for $300 so i end up with $210 profit

Sent from my Samsung Galaxy Note aka "The beast"
[AT&T Samsung Galaxy Note I717] jblaze5779:
Sweet I called once this morning, once this afternoon, and finally tonight I was able to get the credit. The third lady didn't even skip a beat when I asked for the credit she just put it right in and I was off the phone in 5 minutes. It seems that the key is to ask for the credit on the bill not the cash back. This is fine with me as it's all the same anyways.

This was on an upgraded line.

----------------------------------------------------------------

Thank you for choosing AT&T for your business wireless needs!

This email is a follow-up to our conversation earlier today; below is a summary of our discussion:

Your request for the following adjustment(s) have been applied to your account:

Date Applied: 02/23/2012

Credit Amount: $150.00

Note: It may take 1-2 billing cycles to appear on an invoice.

Use one of the following self-service options to view your account balance or make a payment:

- Log into your myAT&T account at http://wireless.att.com

- Dial *BAL (*225) for Balance Inquires

- Dial *PAY (*729) to Make a Payment

If you have further questions about your AT&T business needs, please refer to http://wireless.att.com/ or by calling us at 1-800-331-0500.

Sincerely,

Kiany F.

AT&T Business Solutions Customer Care

1-800-331-0500
[AT&T Samsung Galaxy Note I717] techntrek:
No go for me. The web site shows normal price only, and the CSR didn't see any recent deal for 50% off the Note in his system or when he checked the web site himself.
[AT&T Samsung Galaxy Note I717] nash2000:
If I understand correctly, you bought a note and are wondering if you return it at bestbuy and go to att and add a line will you get the deal? I believe yes you would. For what I understand the promo is designed for new contracts and add a lines. But you could do what most the people did and that was call up 611 and ask for the discount and have it credited to your account.
[AT&T Samsung Galaxy Note I717] jblaze5779:
Keep trying took me three times
[AT&T Samsung Galaxy Note I717] keplenk:
Yup. I think I'll refund the device at Best Buy (By the way, the phone is defective, charger/battery acting up). Probably I will pay restocking fee of $44. I'm just not sure that aside from the $44 restocking fee .. do I still have to pay disconnection fee for AT&T? Because if it will, I guess it would just even out the 50% discount that I will get from AT&T.

I believe If RE-buy on AT&T there will be a $36 (which BB waived) + Simcard fee + other fees.

If my math is correct I would only get a few discounts.

Best Buy = 299 + 20 (simcard fee) - free case ($34 worth) // If I disconnect I pay $44 for restocking + other AT&T disconnection fees (please let me know if there really is)

BB value = 299 + 20 - 34 = 285

AT&T = $150 (50%) + 36 activation fee + 20 simcard fee + other fees but it doesn't have a free case worth $34.

ATT value = 150 + 36 + 20 + other fee = $206 THEN you add the $44 restocking free value from BB + other disconnection fees ... so it is currently $250 value

there is only $35 difference in value compared to BB.

I dunno .. should I go for it?
[AT&T Samsung Galaxy Note I717] btrinkle30:
I tried it and was very nice and explained the situation and asked for the credit. The rep told me that since the price was $299 when I bought the device I could not get the credit. Should I call back right now or wait until tomorrow? What is the possibility that I get the same rep if I call back right now?
[AT&T Samsung Galaxy Note I717] jpeg42:
You all have gone crazy :-)
[AT&T Samsung Galaxy Note I717] esco757:
+1... pretty dang much.... Borderline crackhead stuff
[AT&T Samsung Galaxy Note I717] maxh:
I got the $150 credit. Actually they gave me $160 something (maybe refunding part of the tax?) At first they weren't going to do it, saying the promo is only for new customers and lines. I said I could simply return the phone, add a new line and get the $150 deal, port my old line out, then back to take over the new line and be just where I was asking to be. They said OK do it, and I said if they're going to give me such a hassle and do all that to get the $150 back, despite me being a customer since they were Cingular, then I was just going to cancel and go with Verizon. Then I was transferred to the rep that was more than happy to offer the credit.

I'd say we're square now since I went several months out of contract without upgrading, saving them subsidy money. The way I see it, the subsidies seem to average ~$350, which comes out to $15-$20/month depending on if you upgrade every 18-24 months. So each month someone goes without upgrading when they're eligible, that's $15-$20 they're giving to AT&T.
[AT&T Samsung Galaxy Note I717] bignate78:
For now to get of half off, yup, its worth it

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] btrinkle30:
I tried calling Premier customer care and was most all of the way through the process and was then put on hold and my call was mysteriously dropped. I then tried calling 611 again and got the same rep that I had the first time so I just hung up. I don't think it was meant for me to get the credit.

Edit: I'm a glutton for punishment I guess and tried calling again and it seemed promising at first and was placed on hold to confirm the credit and then the rep came back and said that I had already had a $100 credit (she was seeing my premier "credit" of $100 because the phone was showing $399 on the premier site and I got a "credit" of $100 to make it the should be original price of $299). She wouldn't budge off of it either and said there was no way I could get the credit. Oh well, it was a good thought. Congrats to those who were lucky enough to get it.
[AT&T Samsung Galaxy Note I717] Jonathon1710:
Best Buy Price = $299.99

Credit = ($50.00) - No Gift Card

Price = $249.99 (Free Case Included)

AT&T Credit = ($150.00)

Best Buy Gift Card = ($50.00)

Final Price = $49.99 (Free Case Included)

View attachment 916976

Best Buy gave me an initial $50.00 credit because the gift card didn't print when I purchased the phone, however, it was emailed to me later.

Thanks to the original poster for mentioning the AT&T credit.
[AT&T Samsung Galaxy Note I717] Mantoss:
Worked like a charm, 50% discount.

I am on a new line of service with premier ( I don't think this will matter )

Many thanks OP.

NOTE: http://www.att.com/shop/wireless/deals/linkshare-savings.jsp

Look at link, this offer excludes iPhones if anyone was trying to use this on one.
[AT&T Samsung Galaxy Note I717] bignate78:
How did you prove the 50% off from at&t?

And do they give you the gift card free instantly?

Also was it new contract or upgrade??

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] bignate78:
EVERYONE, could you please state if you hot the 50% off with upgrade or new contract. THANKS

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] nash2000:
I got it today on upgrade.
[AT&T Samsung Galaxy Note I717] Jonathon1710:
I upgraded my line at Best Buy.

When I spoke to AT&T the guy asked me where I heard about the promotion and I told him that I saw it online. That was apparently all that he needed to hear.

PS: He was the second CSR that I spoke to.
[AT&T Samsung Galaxy Note I717] bignate78:
Why did you talk to them?

Ill have to when I come up with enough $$ to go get it cause my upgrade is like the 16th of next month so ill have to ask to get it moved up

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] junodragon:
Did you guys call regular customer support or Premier Customer Support? When I called, the regular customer support appeared clueless to the promotion and couldn't find it on the website? Is the link still there? Did you call Premier Customer Support to get the credit? I'm a Premier customer and I bought my Note through pre-order.
[AT&T Samsung Galaxy Note I717] Mantoss:
I'm premier, ordered it on February the 17th, and I got this 50% discount.

I called 611 and directed myself to order status and spoke to a representative.

Here's the link: http://www.att.com/shop/wireless/deals/linkshare-savings.jsp

Happy savings to you!
[AT&T Samsung Galaxy Note I717] sweetboy02125:
Oh man, It works for me but not so well.

I order 4 Notes. After talk to them. They give me back only $250 (they said that max they can give me) + 2000 Rollover minutes. Oh well better than nothing.

Here it looks like:

Your request for the following adjustment(s) have been applied to your account:

Date Applied: 02/23/2012

Credit Amount: $250.00

Note: It may take 1-2 billing cycles to appear on an invoice.

Your request for the following adjustment(s) have been applied to your account:

Date Applied: 02/23/2012

Rollover Minutes: 2,000

Note: It may take 1-2 billing cycles to appear on an invoice.
[AT&T Samsung Galaxy Note I717] bdeitemeyer:
So people that ordered the phone through BB are getting AT&T to refund/credit them $150? I'm a bit confused by this, but am 100% interested in doing this as well. What exactly are you guys saying to your CSR? I'd imagine they'd tell me that since I didn't purchase the phone through AT&T that I couldn't qualify for an AT&T discount...and that makes sense to me. How are you guys arguing that point with them? Thanks in advance!
[AT&T Samsung Galaxy Note I717] paleh0rse:
I'm currently on hold (611) waiting for a supervisor after being told that I have to return it to BB and re-purchase through AT&T to get the discounted price...

...

OK, the supervisor is giving me the same story. Since some of the posters here got the discount, even after buying at BB, I guess I'll try calling back and finding a more suceptible rep... :(
[AT&T Samsung Galaxy Note I717] cvlngineer:
I tried, but but the rep said that since I bought the phone at an AT&T corporate store, and instead of online, and that I couldn't receive the credit.
[AT&T Samsung Galaxy Note I717] jblaze5779:
I was told by the first CSR that since I purchased through the store that I'd have to go back to the store. The third one I talked to didn't care and just credited my account.
[AT&T Samsung Galaxy Note I717] paleh0rse:
Second call to 611 didnt work either... I guess I'll try Premier support tomorrow morning.
[AT&T Samsung Galaxy Note I717] bignate78:
I'm gonna try price match with BB in store because I know they do that and since its from the at&t site they "should" grant it.

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] 00mred00:
Ok so I thought I would try and get a note today..my contract is up june 2013

I was able to sweet talk them into doing the phone at $299 (premier pricing is $399 normally) $100 statement credit, waived activation fee and free overnight shipping.

No mention of any of the specials but the guy was aware of it.

All started by my calls regarding defective Skyrockets (I am on my 7th)

Unfortunately I don't have the cash lol...but at least verified it is possible.

Anyone want to buy a skyrocket haha.
[AT&T Samsung Galaxy Note I717] ghettopops:
i went to att store Feb 12 th and pre-ordered. i called this afternoon 611and told tem webstie said 150 and i paid 300. put me on hold 1-2 mins.......bam 150 acct credit. i upgraded a line on family plan and got this discount/ credit
[AT&T Samsung Galaxy Note I717] nash2000:
How much for the rocket, lol...always looking for backup phones.
[AT&T Samsung Galaxy Note I717] keplenk:
I'm confused ... you ordered from Best Buy and got credit from AT&T? If yes, please share what you did.
[AT&T Samsung Galaxy Note I717] roloracer:
This is rather disappointing when I went into the at&t store on Sunday when the note went on sale, dished out $300 for it with a 2 year contract, and now only a few days later this is going on, I'm definitely calling at&t.

Sent from my awesome Galaxy Note!
[AT&T Samsung Galaxy Note I717] paleh0rse:
Third time's a charm!! :)

1. I bought the phone on Monday from BestBuy for full price ($300) -- it was purchased as an existing-line upgrade on a family plan.

2. I tried calling 611 twice last night to get the $150 credit; however, I was denied by supervisors both times and told to go back to BestBuy to work out a refund or return.

3. I called the Premier support line this morning -- (866)499-8008 -- and it took all of five minutes of talking to just one CSR to get the $150 credit added to my account!

Good stuff! Thank you to everyone who inspired me to keep trying!
[AT&T Samsung Galaxy Note I717] wrightc88:
What exactly did you say? I have a Premier account and would and also purchased through Best Buy as an upgrade.
[AT&T Samsung Galaxy Note I717] vivilxw:
Is there an activation fee when purchasing from BB? I didn't see any promotion saying it's waived... Thanks
[AT&T Samsung Galaxy Note I717] paleh0rse:
I just said "Hi, I bought a new Galaxy Note for the $300 full price on Monday, but a colleague of mine just showed me that it's on sale on your website today for half price, $150. My colleague said he called in and had $150 credited to his account, so I'm just hoping you can do the same for me."

The CSR responded with "OK, no problem, let me check a few things..."

One minute later, he said "OK, I went ahead and issued a $150 credit to your account, your balance is now negative (-) $50.05."

I then asked him to send a confirmation/receipt to my email, which he did, and that was that. In fact, the entire call was over so fast that getting off the phone with the guy felt a little awkward... LOL!

Text of the email he sent:

The guy never asked how or where I bought the phone, and I didn't offer up that information. If you get someone who asks too many questions about that, and they ultimately deny your request, then just try again later!

Your other option is to go back to BestBuy with the printed checkout cart from AT&T.com, and ask them to pricematch and issue a refund.

And finally, you could always just return it to BB and buy a new one from the AT&T website... I think $150 in savings is certainly worth any/all of the above.
[AT&T Samsung Galaxy Note I717] 00mred00:
Pm sent
[AT&T Samsung Galaxy Note I717] jwood55812:
No such luck, will try and call again. Permier, bought for $300 on Monday