yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] dmbrown81:
It didn't work for me the rep told me that was only for new customers not upgrades. I'll try again later
[AT&T Samsung Galaxy Note I717] maddog2727:
I think they're on to this. I just called and after 15 minutes, no discount. Did you notice when you click the link to the page from the earlier posts that you can't seem to get past the choosing of a phone? All the prices remain their regular prices, you can't add anything to the cart.
[AT&T Samsung Galaxy Note I717] wrightc88:
Appreciate the help! Your script worked great. I called the Premier Line and the transferred me to the Business Solutions Customer Care Line. No questions asked he added the $150 to my account, it probably helps having a business account lol.
[AT&T Samsung Galaxy Note I717] welchertc:
I tried the link on the first page and it still worked for me.

So just to clarify, anybody here please answer, If I print out the checkout page from ATT with the $150 discount, I should be able to walk into a Best Buy with just that page and they should price match that even on a line upgrade? If so, this is great news, I would probably be able to get my Note a lot sooner than I thought!
[AT&T Samsung Galaxy Note I717] borijess:
I just tried it again its still working!

Sent from the Almighty Note!
[AT&T Samsung Galaxy Note I717] mredraider:
After the call "dropping" 4 times, the fifth person is going to credit me the difference and keep me from having to do a return and repurchase. Clearly stated this is a one time exception.
[AT&T Samsung Galaxy Note I717] welchertc:
Has anybody printed off the At&t cart showing the $150 price and just walked into Best Buy and demanded a price match? I really want to do this if it works.
[AT&T Samsung Galaxy Note I717] robstunner:
Bah humbug. I purchased TWO notes and a focus flash (price difference of $400) and im not getting anywhere. Called CSR and Retention dept.
[AT&T Samsung Galaxy Note I717] maddog2727:
Correction! I just called back again...spoke with another CSR, and this time I had to actually tell him the link and make him add the phone to his cart, along with a service plan and a data plan in order to make sure that he saw there was a 50% discount. That worked.

The last CSR rep I called said "Oh it shows here it's $299." I didn't realize that you had to go through the selection process of a phone and voice/data plans to see the discount.

So, long story short, if your CSR gives you flack, give them the link

www[dot]att[dot]com[slash]shop[slash]wireless[slash]deals[slash]linkshare-savings[dot]jsp

and then tell them they need to click the "New to AT&T" or "add a line", then select the galaxy note, add a voice plan, add a data plan, then they will see the discount on the screen.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
I'm not gonna lie, I've gotten alot of credit already but oh boy am I gonna call tonight and mess with some Indian cs lady and mention this $150 refund lol :D
[AT&T Samsung Galaxy Note I717] madeSICC:
I just kept the cart up on my note and went to bestbuy, was there for like 30 minutes and got the credit
[AT&T Samsung Galaxy Note I717] Cyberguycpt:
I've tried and failed... But I guess I just being greedy. I got the Note as an early upgrade (just bought the skyrocket back in November ) the Manager actually gave it to me for 299 and I ended up selling the Skyrocket for 400 so came up about $20 on top thanks to the $80 worth of taxes.
[AT&T Samsung Galaxy Note I717] welchertc:
Awesome. Thanks for confirming. Hopefully I'll be on the Note officially soon!
[AT&T Samsung Galaxy Note I717] KarenWalker:
No love for me, I just called the Premier line and the supervisor told me it was only for upgrades / new lines. I will try 611 a bit later.
[AT&T Samsung Galaxy Note I717] welchertc:
Wait, were you actually a new line or were you just an upgrade?
[AT&T Samsung Galaxy Note I717] borijess:
I took a print out to bestbuy and worked like a charm. Upgrade customer here!

Sent from the Almighty Note!
[AT&T Samsung Galaxy Note I717] robstunner:
UGh,

Ive called:

AT&T retention Department

AT&T Premier Department

AT&T Sales Department

AT&T Online sales chat Department

Zero luck on anything. I might have to just return the damn phones and go to best buy. $400 instead of $800 is a big chunk in price
[AT&T Samsung Galaxy Note I717] deeken:
Hey gang, I am an AT&T premier account holder and so far I've unsuccessful after 2 attempts with the premier customer service rep. Can some one PM me a contact at AT&T or a supervisors name that gave them the credit?

Getting frustrated calling them 3 times already and all the reps are telling me that the price is $299 and they do not see any $150 off promotion. I even gave them the url of the link

http://www.att.com/shop/wireless/deals/linkshare-savings.jsp
[AT&T Samsung Galaxy Note I717] rag1998:
Thank you so much OP!

I called yesterday and got only a 50$ credit, after seeing all the posts, decided to try one more time today, which turned to be easy extra 100$ in 5 mins! So yeah got 150$ credit - Enterprise customer upgraded line through ATT corporate store on Sunday..

This is what I did, called 611 and selected Upgrades/Orders -> questions regarding order, informed CSR about the promotion and that I just upgraded this Sunday, she pulled it up and informed its only for new lines/add a line. I complained that it seems unfair to me that a long time customer of att with multiple lines and paying monthly bills is not getting the same deal as a new customer, well it worked and she said she will do a 150$ credit, within minutes I had an email about the credit! yeay new phone for 150$, cant beat it!
[AT&T Samsung Galaxy Note I717] paleh0rse:
You just need to have them walk through adding the phone to the cart, and then click through until it shows up as $149.99 just prior to completing the checkout.

Edit: looks like maddog beat me to it! lol
[AT&T Samsung Galaxy Note I717] Bl00dRunzC0ld:
Looks like I might have to go to back to Best Buy and attempt to price match. Doesn't hurt that I did work there over the holidays so I know all the mobile people.
[AT&T Samsung Galaxy Note I717] cj30:
I pre-ordered the note through AT&T and switched over from Sprint so a new line of service. I have tried 3 times now with no luck.

The first CSR told me I would have to return the phone and go through that website and place a new order.

Second CSR was just not help at all.

I just called for a third time the CSR was helpful and then transferred me over to the dept that deals with online orders and the rep there went to the link I gave and put me on hold. He said his supervisor said that I would have to return the phone and place a new order through that site to get the deal and that they are not allowed to add a credit for this. Probably will try one last time tonight.
[AT&T Samsung Galaxy Note I717] will21478:
Credit Granted $225!!!!!!!!!!!!!!!!!!!!

I bought 2 Notes one on 17th and one 19th but she (AT&T CSR) said her max refund limit was $225 oh well I can live with that!!!!!!!!!!! =)

I called 2 different CSRs with ATT and 1 with Premier and finally got it back with AT&T........maybe I bugged it out of them LOL!!!!
[AT&T Samsung Galaxy Note I717] foxbat121:
The deal expires tonite, IIRC. I think AT&T got a hold of the situation now. They are simply stall you and wait for the deal to expire.
[AT&T Samsung Galaxy Note I717] rag1998:
This time I would call back and say that if ATT will put you through all the trouble of returning the phone and reordering for the same 150$ credit, then you might as well switch to Verizon/Sprint due to bad customer service..Seems fair to me!
[AT&T Samsung Galaxy Note I717] robstunner:
OK, PROGESS.

I called the store manager at my local AT&T. They said they will price match, however I just need to come in the store "return the phones" and the re-buy them back for the new price. 3 hours of AT&T CSR calling and its the local brick and motar that helped me.
[AT&T Samsung Galaxy Note I717] tjagolf33:
Not only was my purchase an upgrade, but an early upgrade to boot when I wasn't originally supposed to be able to upgrade until April... Think it's even worth a shot?
[AT&T Samsung Galaxy Note I717] bignate78:
50% ends tonight?? Crap! My GF is gonna kill me lol

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] tjagolf33:
Yeah, no dice. Talking to the girl right now and she's saying it's only for online add-a-line purchases.
[AT&T Samsung Galaxy Note I717] foxbat121:
If I were you, I wouldn't. If AT&T find out you're not eligible for upgrade at this time, they can charge you $250 for early upgrade fee. There is a slim chance that you get a clueless CSR and give you $150 credit but the downside is too much to lose.
[AT&T Samsung Galaxy Note I717] tjagolf33:
Nah, they waived the wait for me because I'm a "loyal customer". But I still don't want to push my luck, they've helped me as is haha. The phone was also a cross-upgrade (meaning had them waive the wait time on line 1 to purchase the discounted Note to be used on line 2).
[AT&T Samsung Galaxy Note I717] lmike6453:
Thank you so much!

Experience:

-Called and got transferred for about 20 minutes ending up in automated online dept which disconnected me

-Called back on 611 again, pressed 0 then 0 again and explained in a fashion:

Me: "Hi I just bought this Note a few days ago when it came out and now you have it for $150. I went to the store and they said to call to get the pricematch instead of returning it and buying it again."

Him: "Sure I can help you with that I just need to check with my manager to see if it is ok."

2 mins later...

"Ok you're not supposed to call for this but my manager said it's ok I will take care of that for you now."

Me: "Awesome! Thank you! "

Checked my online 5 mins afterward and it shows on main page:

Credit balance

$150.00 CR Make a Payment

Your most recent bill $0.00

Activity since last bill -$150.00

Payment not required

at this time
[AT&T Samsung Galaxy Note I717] nymviper1126:
Got thru Premier, so I get a discount for working for my employer, the one person who actually didnt disconect said that since it was a premier order, if it doesnt show up on the premier site at that price, they can not match it. That price is promotional for the 'consumer" side...

i had someone close to giving it to me, but then my service went bizerk and the call dropped. ATT showing its strips. I will keep calling. I have been trying your scripts, my coworker is saying im going about it the wrong way -_-

Next guy said to go into Att store and they can do a return and repurchase, without swapping a new phone. Has anyone does this? I do not know if i have a reciept.

EDIT: I have a Escalation #. Money should be credited to my bill or checking acct. within 24 hrs. I wont hold my breath after spending all day with this. I didnt threaten to leave, they cantdo anything to keep you during the 30day return, but after could knock down the messaging price.
[AT&T Samsung Galaxy Note I717] borijess:
When I got the price match at best buy. There was a girl right in front of me picking up her free white flip case. She pulled out her white note and laid it on the table. I felt like telling her about the price match but did not want to kill my chances. :( By the way like I stated before got it without any issues. Hopefully she reads this forum!

Sent from the Almighty Note!

Sent from the Almighty Note!
[AT&T Samsung Galaxy Note I717] ryandelman:
This worked for me, quick and easy.

$150 credit to my account.

Cheers to the OP!

-Ryan
[AT&T Samsung Galaxy Note I717] deeken:
WTF!!!!!!!!!!!???????????????? I've spent practically the whole day on this calling one department after another and the best the effers would do is give me a lousy $25 courtesy credit.

I honestly believe it comes down to the operator you get or some other sort of magic. I was calm and courteous while on the phone with all of them. This seems unfair. :mad:
[AT&T Samsung Galaxy Note I717] paleh0rse:
You are correct: it is totally and completely luck of the draw. Mine took three calls to two different departments...
[AT&T Samsung Galaxy Note I717] jpeg42:
Well they didn't force you to pay $299. You wanted a day-one phone and thought it was worth it at the time of purchase. You knew it would drop in price. So just be OK with that. Is the credit really worth your entire day and stress?
[AT&T Samsung Galaxy Note I717] lennyk1313:
Called three times today, and talked to 5 people 3 agents, and 2 supervisors, and no go. Three people could not even find the offer online, and the other two found it, but none of them caved in. Because i had an upgrade an not a new account it did not qualify. Kept telling me to return the device and reorder it at the discounted price lol. Maybe I will try it one more time and that will be the end of it unfortunately.
[AT&T Samsung Galaxy Note I717] hausman:
Your post made me feel better because attempt #5 results in "sorry, we can't do that" within 30 seconds of being connected to a rep. I'd have taken the $25 and called it a win based on my experience so far.
[AT&T Samsung Galaxy Note I717] Bl00dRunzC0ld:
Anybody have success with a best buy.com order?
[AT&T Samsung Galaxy Note I717] deeken:
I knew it would drop in price but not by $150 a week after I bought it. I guess it comes down to principle. If some people are getting credit for $150 off their bill I believe the rest of us should too. Its not fair that some people can call them and get this credit with very little effort while the rest of us have to call several times to no avail.

$25 was not worth my efforts. If I'm up for it I might call one last time tonight and see what I can do.
[AT&T Samsung Galaxy Note I717] bignate78:
Just tried to get my early upgrade isnce I get it next month and they would only offer the phone over the phone with $100 off for a price of $299!!!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] Bl00dRunzC0ld:
Well since I ordered on bestbuy(.)com, the store can't price match and when I called the bestbuy phone number they said no since they consider at&t a partner not competition. They didn't even care when I said I'd return the phone and go somewhere else.
[AT&T Samsung Galaxy Note I717] anothersaddream:
Fry's sucks! said wouldn't do price match

I bought my Note last night at Fry's Electronic for $279. Just went back and told them so. They said NO can't do the price match because it's an ONLINE thing and that it is not available directly on AT&T website but had to go through a special link. Told me I can return the phone but must have a 20% re-stocking fee. Felt like "Go F**k yourself in the but" to me.
[AT&T Samsung Galaxy Note I717] maxh:
What's with the people talking about having to go through a special link and it's not available on the website? I went to att.com, and clicked my way there with a few clicks. Something like wireless, shopping, smartphones, Note, add to cart.
[AT&T Samsung Galaxy Note I717] Bl00dRunzC0ld:
I ended up getting best buy to do the price match. It helped that I had worked in best buy mobile and they like me. It took about 45 minutes for them to do it though.
[AT&T Samsung Galaxy Note I717] hausman:
You probably have the cookie for the affiliate link stored in your browser (if you ever clicked the actual link). When I try it from a new browser the price is $299.
[AT&T Samsung Galaxy Note I717] borijess:
I never worked their and it took me about 5 Minutes with a manager overide. ;-)

Sent from the Almighty Note!
[AT&T Samsung Galaxy Note I717] bignate78:
Called for a second time and same thing, offered me the device for $399 then proceeded to offer to drop it to $299 and I said that's the price its offered Everywhere! Tries to tell me that their phone order and online order are two different company's!! Lol. I even tried saying ill discontinue my service and go elsewhere and both CSR and supervisor said sorry to hear that.

Might try again in a few with the premier line and see if any change or if ill have to wait for my original upgrade date in 3 weeks and hope for a better or same discount then

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] Bl00dRunzC0ld:
Yeah my purchase was done on their website. The in store system can't do price matches on dotcom orders. They had to do a return/resale and price match that way. It was a hassle but I ended up with $163 coming back to me.
[AT&T Samsung Galaxy Note I717] loudog3114:
So... I went into the store twice and called customer service 3x. Every time I was told the only way to get this discount is to return the phone and order another one online.

I upgraded, btw.
[AT&T Samsung Galaxy Note I717] dastars:
Thanks to whoever found this deal. Just saved $150. Here's how:

1) I am a new customer, bought my Note Sunday in-store.

2) Called customer service about two issues; first, couldn't get my employee discount to work, and then this credit. I was polite and empathetic the whole time - especially when she couldn't get the online validation for the discount to work either.

3) When I switched topics to the online 50% off deal, I asked her to help me with a "creative solution" to get the benefit without having to go through the hassle of a return/new order. "I know asking for $150 off is a lot but it is the simplest thing. I'd hate to waste anyone's time here by phone or in the store." She had no problem immediately applying a "goodwill adjustment" which showed up on my bill within minutes.

YMMV, but it definitely did the trick for me.
[AT&T Samsung Galaxy Note I717] Romee74:
Well I thought that I would give it a shot. Bought my phone in store on Sunday for $299. I called 611 and selected orders and deals. I spoke with one person that was very polite and friendly but said they could not do anything, they offered to tranfer me to Premier since all the website commerce is controlled with them. I spoke to someone in India for about an hour with being on hold for about 20 minutes and they told me they could not help but I could try customer care. They transferred me to Customer Care, again in India, I would swear it was the same person. Anyways they told me that I would have to return my phone and buy online and that was the only way to get the discount. I decided to call back again and got the same results that I needed to just return the phone and buy online. I told them that it would be more beneficial to both myself and ATT if we could just simply do a credit for the $150 so it would save them the hassle of having now a refurb phone and me having to setup a new phone. They told me sorry. Everyone I spoke with was very polite and helpful but no one could issue me a credit. I am two hours in now and am tired of trying. I may try again in the morning since so many people have had so much luck getting the credit.
[AT&T Samsung Galaxy Note I717] Fernandq:
People, do what they are telling you. Return the phone, let at&t take it on the butt for not being proactive, order online and get your discount!!!! GEEZZZ
[AT&T Samsung Galaxy Note I717] jpeg42:
Yes, but that won't work for everyone trying to cheat the system here. Most are upgrades and ordering online won't work for them.
[AT&T Samsung Galaxy Note I717] keplenk:
I called in about 2 hours ago and I immediately talked to premier support. Took me 8 mins. Got $140.33 credit.
[AT&T Samsung Galaxy Note I717] bdeitemeyer:
Best Buy upgrade here.

Called AT&T Premier customer service, explained my situation, but no success. Not sure what you successful guys (referring to other BB up graders) did differently. I may try again...
[AT&T Samsung Galaxy Note I717] TheMrRoxtar:
Me and my wife both got our phones for $150 each after walking in a local att store and showed them the 50% OFF sale online. We argued for a while and they finally gave in matching the premier pricing on the website. BOTH of us are new to att.

Im coming from the Hercules forum.
[AT&T Samsung Galaxy Note I717] robstunner:
Yep. Just got $400 refunded at the store for two notes and a focus s. Finally. 3 hours later :)
[AT&T Samsung Galaxy Note I717] Arcos904:
Removed due to ignorace :P
[AT&T Samsung Galaxy Note I717] paleh0rse:
Why the hell did you just point her to this thread?!

You should have just called... :rolleyes:
[AT&T Samsung Galaxy Note I717] jpeg42:
I don't even want the refund, but that is a seriously d*** move to point to this xda thread.
[AT&T Samsung Galaxy Note I717] Arcos904:
Pointing to this thread isnt a d*** move, it doesnt hurt anything, and by showing this thread to the manager at the store, i was able to get further than anywhere over the phone, and i called in 5 times. this thread shows emails from CSR's that gave the refund.

I was trying to purchase another phone, the correct way with that promotion, , but they figured out their mistake and shut the promotion off for that phone. I was hoping that an online sales rep would be able to help me with the online promotion, calling in trying to do that purchase, with the webpage not showing it correct anymore, wouldnt of worked.

One lonely sales rep seeing this thread isnt going to make any difference in a huge fu**ed up company like at&t.

the whole point of me poisting that chat log was showing that there wasnt suppose to be any sales promotions for that phone, it was just glitch.

Teri H.: The Galaxy Note is a new release, and at this time has not been eligible for promotional discounts.
[AT&T Samsung Galaxy Note I717] babyfacedkayos:
i JUST bought a 2nd 1

149.99 from the link. @ 12:15 am... saturday 2.25

and i got the 150 discount this afternoon. #winning
[AT&T Samsung Galaxy Note I717] welchertc:
It still isn't the brightest idea to show them this thread.

Anyways, since you weren't able to get it to work, I figured I would try it myself again. And it worked for me still. So here's my idea:

Clear your browser cookies. Hit the link you posted to the promotion. Click "I'm new to ATT." Click more details on the Galaxy Note. Select your color, click add to cart. It will bring up the small pop-up configuration window, asking for a plan. Select the 450 individual plan. Then select 3gb data plan. Then select the 20 dollar unlimited messaging plan. then go to check out, and it should be applied.

That's how it's worked for me 3 separate times now.

Hope it works for you, as I would like to see as many people with Notes as cheap as possible.

I know it probably didn't do anything, but please don't refer reps to XDA threads. I know we have some on here, but if they are not the XDA type as the ones on our forum are, then they may refer a loophole like this to higher-ups and it may stop the loophole for others. I know you want the discount for yourself, but I wouldn't do anything to endanger the discount for others. =]
[AT&T Samsung Galaxy Note I717] Arcos904:
I'll try clearing the browser cookies.. i just tried it again before i saw your post, and i get this message when i go to checkout..

We're sorry. Items in your cart are not compatible with your promotion. ()
[AT&T Samsung Galaxy Note I717] welchertc:
Just make sure you aren't signed into your ATT account. I wasn't able to see the discount when I was. I think you have to trewat it as iff you are a completely new customer.
[AT&T Samsung Galaxy Note I717] Fernandq:
I tried it too and got the message at checkout that I got the discount and my checkout total was like $160.00. Something wrong in your side. I also think is not cool to refer them to this thread and to be honest you were a bit of a butt to her. If she had an option and she were me I rather loose my commission than got out of my way to help you.

Good luck.
[AT&T Samsung Galaxy Note I717] bignate78:
I tried twice today to get an early upgrade, mines next month, and they wouldn't honor **** and were trying to give me the note for $399!

Big Dogg Infuse I997 ZeusB5 ICS!