yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] squshy 7:
Well then Musclehead, with that little nugget of truth, it appears they actually DID have a legitimate reason to reject you. Let me break it down for you by quoting a PM I sent to someone recently:

"Lol, it's complicated, but in a nutshell, no, we can't deny someone service just for rooting. Our corporate state clearly to only take note of it being rooted, and to continue on with the triage process.

Now, there definitely are exceptions. When we deny service, it's because we've deemed something as Damaged Beyond economical Repair (DBR). What that means is pretty self explanatory: is something repairable in a reasonable manner? This is why things like liquid damage and crushed phones are sent to Asurion, because Sprint cannot repair these devices without great expense.

So, in the area of rooting, there are situations in which your device could be rejected. For instance, if someone tried to gain S-off on an HTC phone, and lost their wimax keys in the process, we could technically call it DBR because those keys might be lost forever, and Sprint might end up having to scrap the board at the warehouse. A bricked phone could also fall under this category, however the tech would need proof obviously; if a phone is truly hard-bricked (nothing turns on), then there is no way of telling without the customer admitting to it. So what you have is a DBR symptom (bricked), but if there isn't evidence to support the customer is the cause, then the tech HAS to assume a defect is the cause; in this case, DBR doesn't matter because it's being attributed to a defect.

Does that make sense to you? Also keep in mind, that in these special situations, it's really up to the tech in question on whether or not they want to do you a courtesy. But for normal issues, rooting does NOT void service; so if your screen stops working, you don't have to go through the hassle of unrooting to go get it fixed. There are still some asshole techs and reps out there that will deny you, but by corporate rule they're not allowed."

As a tech, it would be hard to determine if your device was DBR, but if an Odin repartition couldnt fix the partitions, then I would definitely have just cause to declare it as such. At that point it depends on whether or not I'm willing to do a courtesy (and I'm a very lenient tech, by reputation).

Now, could they have known what actually happened? No, we definitely don't the ability to find the hidden counter that counts how many times the Odin counter is reset. But that's not the point here now is it...
[Samsung Epic 4G Touch] musclehead84:
The bad part is they didnt even try to flash any firmware back to my phone. they just looked at my phone and said that i did it by rooting cause there is no way that an update would not let a phone boot. They didnt even try to flash anything to it or even try to wipe data in stock recovery. The part that made me cuss at hiim was when he threw my phone down and told me to get out of his store!
[Samsung Epic 4G Touch] iBustCh3rries:
I think your missing the point of his complaint... the guy was basically threatened by the store manager... sound very professional if that were me I would get a free year of service or an out of my contract with no etf or at least the guys job. I don't believe in getting people fired ever and usually wont conplain about a specific employee but that is crossing the line. I not a violent person but don't mistake my kind nature as a weakness and can get serial really quick.
[Samsung Epic 4G Touch] musclehead84:
That does make sense Squashy but they didnt know that at the time wether the phone could be fixed. They didnt try to do anything. I just told them that an update tried to be flashed and now it wont turn on. That is it. The odin count said 0 and the firmware said official. They had no reason to believe I did anything.
[Samsung Epic 4G Touch] icebear8:
Should of went back at 8 with a camera to send to his boss.....
[Samsung Epic 4G Touch] squshy 7:
However, you are correct, such abhorrent behavior by the manager is truly disgusting. It surprises how someone could hold that job like that...
[Samsung Epic 4G Touch] squshy 7:
Oh I know I know, I'm just trying to clear up some misconceptions and provide a clear view of how things (are supposed to) work at a corporate Service and Repair store.
[Samsung Epic 4G Touch] musclehead84:
Im out of thanks sorry guys. Yes this is the case. I was pissed off the way they kept interrupting me and my wife. Everytime I would try to explain something to them the lady would hold her hand up to me and walk away. This made me so mad. Then he like threw my phone down on the counter. I wanted to go back at 8 but im not trying to get in anymore trouble. lol thanks for the help guys.
[Samsung Epic 4G Touch] Afteraffekt:
I am the Assistant Tech at my Authorized Service Center, and I get rooted phones all the time. The only rooted phones I will turn away are where they have borked the ESN, the 4G keys or have burned out a component. Basically because messing with the ESN is illegal, and I don't want to risk getting the phone with broken 4G back to risk giving to another customer after its been repaired at the depot. (This has happened several times.) I just want a clean conscience when I get one, and don't want to think "what if this is one I sent back?!" That is a bad CSAT, and I do my best for every customer.

I have unrooted so many phones for people. It has even gotten me in trouble! I still have yet to rehash a customer for anything. I have had several Evos thrown at me, an Epic Slide slung into the ceiling panels, glass EVERYWHERE several times.

I really hate you had this experience, and invite you to my store anytime. And by the way. Our DEMO Epic 4G Touch soft bricked on the EK02 OTA. I had to Odin it back to life! Any phone can get a bad update, either by poor radio reception during download, or just a bad battery.
[Samsung Epic 4G Touch] musclehead84:
Thanks for the comments bro. That is exactly my point. All they knew was my phone wouldnt boot up. It would go into stock recovery and download mode but wouldnt boot up. I understand this is my fault and i did it on my own. thats not what im so mad about. Im mad that he didnt try to do anything for me and just threw my phone down and told me to leave his store. I wish your store was close to me.
[Samsung Epic 4G Touch] musclehead84:
http://xdaforums.com/showthread.php?t=1504808

This is the other post i was talking about. This is exactly what happened to my phone. I always thought that if your phone would go into download mode it wasnt bricked. This is not the case anymore. I even tried to use a .pit file and check repartition in odin and that wouldnt even flash to the data partition.
[Samsung Epic 4G Touch] Radical-J:
That is EXACTLY Correct...tell them their is Sprint policy on this and to do a search(ISC)for root or rooting and it will pull it up...
[Samsung Epic 4G Touch] xCovErtWolFx757:
Haha you sir are correct. The VB boulevard is horrible. My first e4gt kept having car mode constantly come on and never turned off. I flashed back to stock and reset my Odin. Dropped it off and came back the next day. They said they couldn't fix it because it wouldn't turn on. I went home plugged it to the charger and guess what! The battery was just dead. How stupid can a "tech" be!
[Samsung Epic 4G Touch] xCovErtWolFx757:
Are you serious? I wanted my evo 4G unrooted and the tech said it is impossible because it would be stuck in bootloop. 5 hours later I did it myself.
[Samsung Epic 4G Touch] Afteraffekt:
Leaving a phone overnight for repair is a myth in my store. The only time a phone gets left over night here is when a customer decides to drop the phone off, says they will be back in ~1 hour, and just decides not to pick the phone up that day. (Funniest thing ever is when they come back, we say we have to AE the device, and the customer flips "I can't go without my phone! I can't go not even one day! {Take in mind it was ordered the previous day, and would arrive in mere hours}")

We try to fix any issues within 20 minutes, repairs under 40 minutes. Sadly it gets really busy and from arrival to leave can be up to 2 hours depending on the issue. This is mostly caused by those customers that ask a million questions they could easy know if they just used Google once, or even just looked at the phone. I don't mind helping anybody though, just as long as they will listen when I answer =].

Bothers me when a customer expects us to repair a Touch Panel in 5 minutes though. I hate when a customer stands over me during a repair and complains that its taking too long......
[Samsung Epic 4G Touch] xCovErtWolFx757:
I wish I could take a techs job because I know way more than most of them around here. I'm only 18 and they are in their 30's
[Samsung Epic 4G Touch] yourm0m1:
come on man, make with the store location and the managers name....internet justice!!
[Samsung Epic 4G Touch] ryandoubleu:
Funny story, when I went to buy my epic touch, I ended up helping them troubleshoot a Photon. They offered me a job on the spot but were shocked when I told them "I get paid to go to school, no thanks!"
[Samsung Epic 4G Touch] squshy 7:
Lol, sucks for you man. I'm in one of the old model corporate stores, meaning our tech room is tucked away in the back with only a window to talk behind the POS stations... I hate the renovated ones that have the techs on display like zoo animals. Some customers due appreciate seeing work done on the phone though...but I'd rather have my ice films time in the back ;) dead times needn't be boring, right?
[Samsung Epic 4G Touch] midaseris:
I read the first post and skimmed through the thread...Im really suprised by the overall positive response to the OP. The guy flat out lied to several employees and then went and scammed customer service over the phone. If you pay for insurance then use it, youre trying to get something for nothing here and apparently succeeded. And more to the point - you lied to them, yet want us to believe you were verbally assaulted and threatened. Im guessing somewhere in all that bullsh** you typed is the truth.
[Samsung Epic 4G Touch] Afteraffekt:
Many of our techs don't know why what they are doing is fixing it, but they can fix nearly anything thrown at them. We have the lowest exchange rate among any authorized service center, and it is our fault Sprint lowered the expected to below 35%. I may be wrong this is why it was changed, but that is what my SAR told us.
[Samsung Epic 4G Touch] BigRitz:
+1million

;)
[Samsung Epic 4G Touch] musclehead84:
OK just remember that I'm not the only one which bricked a phone and went Into Sprint and told a fake story. And dont say u wouldn't do it either if it happened to u. I pay 8 bucks a month for the past two or three years and never used it before. I'm not frauding anyone. They will fix my phone and sell it again.
[Samsung Epic 4G Touch] midaseris:
Just calling it like I see it. You lied to them and tried to scam them. Then scammed the phone reps and came here to post about. Your posts reek of idiocy.
[Samsung Epic 4G Touch] midaseris:
I think the concept of insurance escapes you. Did you pay a deductible and go through assurion? It sure doesnt sound like it. Regardless of whether they resell your phone they are still taking a loss on it and you scammed them. Its straight up fraud and while others may have done it or continue to do it, you came here and posted about it. Did you really think it was going to be all hugs and pats the back? I dont believe for a second the manager told you to meet him after work. Why would I? Youve demonstrated a repeated pattern of dishonesty.
[Samsung Epic 4G Touch] Esoteric68:
Your thinking is slightly off track. It doesn't matter what they do to your phone once they take it and repair it (if it can be repaired) you are defrauding them if you lie in order to achieve what you want. Now if rooting/bricking a phone isn't spelled out as a reason to deny you a replacement then you might've had a valid argument had you kept your calm and behaved like a rational adult.

And yes, I can say I wouldn't do the same. I know a lot of people do what you tried to do and that's their business but I am not one of those people. I do not have their TEP because I always keep a spare phone when I upgrade just in case I break one, lose one or brick one.

You can attempt to defend your behavior all you want, but it was dishonest no matter how you spin it. Perhaps if you'd just owned up to what happened they might've been more willing to work with you, perhaps not, who can say when we are only getting one side of the story.

Good luck, I hope you find a solution and I truly do hope you turned the manager in.
[Samsung Epic 4G Touch] bbedward:
Go outside and call *2 the sprint store tried to screw me over a couple pertaining to adding lines and light leak on my evo. My evo was a week old and had light leakage so I brought it in to exchange it and insisted I go to a sprint repair center so I called sprint and they called the store. Then the store manager called me back and said a new evo was waiting for me :-D

Another real prick wouldn't let me add a third line and wouldn't call sprint said I have to. So I called sprint and they called the store again and I went back in and added my line.

If the odin counter is 0 there's no way the sprint store can determine if it has been rooted.
[Samsung Epic 4G Touch] lattisimo:
Here is a photo of a sprint store manager lunging at me and one of his sales reps grabing his sholder and pulling him back. (its hard to make out the rep)

My years of customers service experience... I have learned how to push buttons. ;)

also, doesn't the ET4G have a nice camera? LOL :D

EDIT - Just an added note

I had a legitimate issue, no fraud or lieing. They refused to even recognize i had a problem. Since I couldn't get my problem fix, which was all i really wanted. I decided i would get his goat. Small concilation but I settled.
[Samsung Epic 4G Touch] locoboi187:
Time to get in touch with your lawyer? ;)
[Samsung Epic 4G Touch] wytecaztle:
I second this please when you go into a store more than likely one or more of the techs knows what it takes to fix the phone to get you in and out. I have been in a preffered retailer for 4 years and the customer is not always right. Mind you we ask for very satsfied surveys so we will (those of us who use google and use xda to accomplish a repair without the need of an AE will do that) the techs at least my store are top notch..bottomline we use odin we use ruu's we dont care about root....we fix phones plain and simple.
[Samsung Epic 4G Touch] Overstew:
Actually, there is a method of knowing whether or not you've rooted it, regardless of Odin count to 0. If you've flashed ANY ICS leaks, then it's on your phone forever. The boot screen changed from "Samsung Galaxy S II I9100" to "Samsung Galaxy S II SPH-D710", check it yourself. It's pretty and accurate, but leaves tracks. lol
[Samsung Epic 4G Touch] iBustCh3rries:
Sure are a lot of people standing on a soap box preaching the gospel... I just got my replacement phone from a "bad update" and don't feel bad about because 1) i pay for my insurance just in case $h!t like this happens and 2) as it has been stated several time in this thread sprint doesn't turn down rooted phones. so riddle me this righteous flashing brothers how is it fraud if there is no rule against it if the same thing would have happened because of a bad flash and they fix it the same way regardless what difference does it make what reason I tell them the phone stopped working. it's not like I told them it was a bad update and I really dropped it in the toilet. that would be wrong because then I would have had to pay a deductible. that would be stealing or fraudulent or whatever you want to call it. And any of you who say you wouldn't do the same in our position are like the catholic priest who rape little boys... but on a smaller scale because you don't actually rape little boys... or at least I hope not...
[Samsung Epic 4G Touch] mikel719:
Lmao +1000.
[Samsung Epic 4G Touch] azyouthinkeyeiz:
Why are there so many cry babies and tin foil adorners, hiding in the shadows just waiting for threads like this to push anti-(whatever) non sense in every direction? I've never understood the way some people manage their time on "these communist, blasphemous, and child destroying inter webz". I've come to believe (admittedly, with my own maybe misguided statistics) that 65-70 percent of our population shouldn't be let out of their cages, even for recess. :p:p

Sent from S-NASA Headquarters, preparing to visit the S-moon.
[Samsung Epic 4G Touch] BigRitz:
Look I get it you were mad that you already tried to fix your phone and couldnt so you were one of the people I wasnt talking about then I was merly stated what to be know as previous facts to the blue light and triangle and odin mode so my fault but I wasnt crying generally product usually goes up in price but the more money we cost the company up front the more it will cost in the long run.

Ps oh well i hope it all works out just the same
[Samsung Epic 4G Touch] scarmon25:
I must have just got lucky. I flashed Calks ICS then ended up Odining EL29 back to the phone and staying with GB. Mine still shows I9100. Maybe because I didn't Odin the ICS leak? I had to double check it to make sure myself but sure enough it does say the I9100.
[Samsung Epic 4G Touch] Overstew:
My odin count is at 20 now. LOL I gotta get myself a USB jig. Anyways, yeah, I've odined FB17 about 5 times (mostly due to corrupt download). But yeah, I'm back on EL29 and it's still showing SPH-D710 on my boot screen.
[Samsung Epic 4G Touch] abhaxus:
OverStew my boot screen is back to the original GS2 screen as well. All I did was flash my recovery back to GB through CWM.

Can I ask a final question in regards to the OP? Is there anyway you were wearing an affliction or MMA themed shirt when you went into the store? Because that would explain sooooooo much.
[Samsung Epic 4G Touch] scarmon25:
They are handy. I broke a hundred about two weeks before I bricked. I considered it a personally accomplishment. I Odin back to stock anytime I flash a ROM. The time I decided not too. Well you know how that turned out ;)
[Samsung Epic 4G Touch] Afteraffekt:
There are other methods to fix our phone than Odin, they can fix it with their in house stuff. When a customer comes in, and has rooted their phone. If its not there now. I don't want to know. In THIS case, yes it was a direct fail due to root.
[Samsung Epic 4G Touch] jerdog:
This is pathetic guys. Closing this thread.
[Off-topic] GuestK0045:
Ok this may be stupid but does anyone has an idea on how to figure out how a girl likes them?(please no flaming) (to make it clearer as FRIENDS WITH BENEFITS/RELAtionship liking) not like a best friend or as a brother like
[Off-topic] LordManhattan:
Hi Alan! :D

[YOUTUBE]F0BfcdPKw8E&feature=related[/YOUTUBE]
[Off-topic] Archer:
Alan's back!!!
[Off-topic] benjamingwynn:
Try asking them.

Never works.

Sent from my Wildfire S powered by .sense using my fingers.
[Off-topic] phatmanxxl:
They grab me by the arm and lead me into their bedroom.
[Off-topic] Sensation-al!:
Little confused but I thought this was a phone forum? :P how old are you? (Not trying to be mean its just funny)
[Off-topic] Archer:
You obviously don't understand the principle of "off-topic". This is a forum where you can discuss literally anything that doesn't break the forum rules. If you want phone related stuff then step away from the off-topic.
[Off-topic] dexter93:
Here he is... While things were starting to become quiet .... Welcome Alan
[Off-topic] RinZo:
If you don't smell funny girls will like you, alan.
[Off-topic] Archer:
And you should always part your hair on the left.
[Off-topic] RinZo:
Good to know my mom always had my back.
[Off-topic] Archer:
It was her that told me ;)
[Off-topic] RinZo:
Are you my dad??
[Off-topic] AndroidStyle:
she starts to stare at ure penis!
[Off-topic] selfinflicted1:
Only one way to know for sure...or at least its better to crash and burn than to never fly at all. Yea that's all I got on that one.
[Off-topic] greeky510:
The only way to know for sure is to ask her. Other than that i would say is if she is "looking" for you. Does she text you if you dont text her first? does she ask about you? If you work together, does she text you saying that they all missed you at work if you didnt show up one day?

Wishing you all the best buddy. Take it easy, take it slow, and let your brothers here at xda know whats going on. :p
[Off-topic] negrobembon:
Hard to know dude, there are girls that are all over you all nice and practically glued to you and they dont like that way

And there are gilrs who treat you like CRAP,seem to hate your guts, poop ib your food and kill your dog and thats the one that really loves you

Girls are not meant to be understood, so just ask when your gut tells you to

Like the guy a few posts back said its better to try and fail than live forever wondering
[Off-topic] Marchaesa_:
she will touch your swimsuit area.
[Off-topic] Android_Monsters:
Ask her out to do something that almost sounds like a date. The zoo. A movie. Try to kiss/touch her. If she doesn't pull away. You are good. But don't f&&& it up once you know. Let her go at her own pace. But do suggest stuff like watching a movie at your place or swimming with just her or her and one of her gfs that can conveniently go home or be part of the fun.
[Samsung Galaxy W I8150] tmcthree:
Hi, I'm trying to flash Clockworkmod using this method.

http://xdaforums.com/showthread.php?t=1446593&highlight=clockworkmod+recovery&page=10

But now I don't seem to be able to get it to go into recovery mode at all any more.

I hold down up home and pwer and it gets to the screen with the picture of the android and the box with the arrow coming out of it. But then it just seems to reboot.

The phone still works other than that.

Is there a knack to getting it into recovery mode thaqt I just haven't got?
[Samsung Galaxy W I8150] tmcthree:
Ok I've managed to get it into recovery (but only once- there's clearly a knack to it I'm missing)

But the problem now is that it's still the stock recovery.

My phone is rooted and debugging is on.

any ideas (on either)
[Samsung Galaxy W I8150] vanir29:
u use adb to flash? if that didnt work y not try to flash using odin v4.43?
[Samsung Galaxy W I8150] tmcthree:
That worked thanks
[Samsung Galaxy W I8150] humham:
I seem to have the same problem, did you figure out how to go in recovery without getting reboot right after you press the menu button?

EDIT: I might have been pressing buttons in the wrong order or too long/short. As soon as I see samsung logo I released power button and I holded menu button a bit longer. I'm not sure about the last one tried again with a short press and it worked as well, I think the most important thing here is when to release power button.
[Samsung Galaxy W I8150] sorenzoren:
is it using odin method?
[Samsung Galaxy Nexus] JosepiOT:
Evening folks.

Currently utilizing native internet calling via dialer -> sip accout (pbxes.org) -> google voice.

The grand question is, does an app exist or is it a configuration hiding out somewhere that can edit the configuration/qualities of half/full duplex and mic noise reduction? Is that even the place to be looking?

Have calls inbound/outbound with no problem, however, a few seconds of me making noise kills the incoming audio completely (the problem rears its head in outdoor situations, where wind can overpower the mic and I lose all incoming audio). Bandwidth/latency isn't the issue, and it's really effecting the quality of the calls.

For sheer simplicity, I'd like to keep it to the native dialer/etc, so sipdroid/grooveip/etc are out. The function exists, it just feels like it needs to be honed down and honestly, there's not enough configuration options I'm seeing to deal with the problems.

Cheers
[Samsung Galaxy Nexus] nmprodan:
GrooVe IP can use the native dialer.
[Samsung Galaxy Nexus] jonathan3579:
Absolutely right. I think a lot of people don't realize it. I just dial like normal and then a small pop-up appears asking which network I want to make the call over.