yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] nash2000:
I called 611 the other day to see if they could match a different 50% offer that was found online...they quickly said no because it was a promo for add a line or new customers. Quick history lesson, i bought an infuse last year under upgrade, its been replaced 5 times. I got real fed up and told them I'd cancel unless they replaced it with a different device, they said they could not do that but they would however allow my 2nd line to upgrade some 8 months early. I called 611 a few days ago to get everything in order when they told me because of my situation i need to upgrade that line directly thru them which meant i couldnt purchace at my local retail store (drag) so today i called 611 to place my order and i referenced this new 50% deal, he said i most likely wouldn't qualify...i said whatever that's fine. As we were about to close the deal over the phone he told me that he can't process the upgrade cuz his system is under maintenance and to call back tomorrow. I called back in 5 minutes and started over. I again mentioned the promo than they transferred me to premier. The lady had no problem giving me the 50% off plus free priority shipping plus free activation. Had i ordered yesterday or even earlier today when the first dude had system problems i would have paid 299+15 shipping and 30 activation fee, i ended up paying $157 all said in done. Pretty nice savings if you ask me. :thumbup:
[AT&T Samsung Galaxy Note I717] TASL:
Booya, third time was the charm. Used the script from a few posts ago. Credited back $150ish, will show up in 1-2 billing cycles.
[AT&T Samsung Galaxy Note I717] keplenk:
Is this applicable if there is already an exisiting FAMILY plan, then you add a NEW contract/number to that family plan?

I was charged $299 at bestbuy but I can still return/cancel the plan, then buy it on AT&T again then get 50% off.

Anyone?
[AT&T Samsung Galaxy Note I717] MarkStinger:
That's a good idea. I went to an AT&T store recently and they agreed to allow me to upgrade early (tomorrow) instead of waiting until March 18. My plan is to see if they will give me the $50 off that I would get from Best Buy if I waited a couple more weeks. Even if I buy the phone from AT&T at $299, they might allow this so I don't return the phone and then go and buy it from Best Buy. :) It's worth a shot.
[AT&T Samsung Galaxy Note I717] lJesseCusterl:
That's actually policy...as long as your upgrade date falls within a certain calendar month (even the last day of that month), you can upgrade any time within that month, starting on the 1st. Cute of them to act like they're doing you a favor, though.
[AT&T Samsung Galaxy Note I717] MarkStinger:
I don't doubt that to be true. Last week I called customer service and I talked to two different people including a manager and they refused to modify my upgrade date. When I questioned them they kept telling me that I would have no choice but to wait until March 18th or upgrade early for an iPhone. :rolleyes: Only the one person in the AT&T store mentioned allowing an early upgrade for other devices.

BUT, I logged into my AT&T account today and for some reason I am eligible for an upgrade now (does not need to be early - their system reflects that I am eligible). This means I can go to Best Buy or anywhere else to buy a phone and I am not restricted to AT&T. Bignate, you may want to verify if your upgrade date has moved forward as well.
[AT&T Samsung Galaxy Note I717] bignate78:
Ill have to check that out. If so my GF is gonna kill me for wanting the new phone haha.....that is if I can find a decent deal for it now lol I sure wont pay $300

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] dacho:
Alright here is my experience with the discount:

I got a printout of the best buy $50 off on preorders went to the at&t store to pre order it and they gave me instant discount of $50 and they were going to waive the activation fee. Then I saw this post and went through the steps and printed out the up to 50% off. Next I called customer service and tried at least four to five times and they would not give me any money back. This was about five days ago, then today I got an email saying that my bill was ready to be viewed. I looked at it and there is a charge for new device set up and download or something like that, anyways it was $9. So I called customer service again to see what it was and if i can get that back. Rep was very nice and gave that back to me. Then I told the rep about the promotion again and he said that he couldn't do full 50% off but would give me a $100 account credit. Next I went to the store with up to 50% off and the guy had to go to the manager to see if they could do something, after five minutes he was like alright we can give you account credit of $150 so he did. So all in all I'm pretty happy with this deal and thanks to the OP for the info.

Here is the break down of charges if you don't want to read through all the details:

1. Original price $300

2. - $50 off for best buy promo = $250

3. -$100 off from first rep = $150

4. -$150 off from the store manager = $0 + 7% tax on $250 which is $17.5

5. so total price that i paid for this phone is $17.50

---------- Post added at 02:05 AM ---------- Previous post was at 02:03 AM ----------

Here: https://docs.google.com/open?id=0B2NHlh4ZMFrVcU1ZLVFPUklSNFNpME5yQWZMOHo2QQ
[AT&T Samsung Galaxy Note I717] jpeg42:
Wow, good for you. You basically stole a phone. What is wrong with people???
[AT&T Samsung Galaxy Note I717] esco757:
These same folks will be crying wolf when phones go for $700 on a 2yr contract & $400 on a 6yr contract from AT&T aka "The ball & chain Plan".... (please AT&T don't make my words your new biz strategy:o)
[AT&T Samsung Galaxy Note I717] Cyberguycpt:
No the amount of time you put in to get this done is like having a second job.
[AT&T Samsung Galaxy Note I717] Fernandq:
That sounds like abusing the system...
[AT&T Samsung Galaxy Note I717] bignate78:
Sounds a bunch of haters hahaha you know you would of don't it too if you Could have!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] MarkStinger:
What people need to remember is that AT&T and all of the carriers could care less how loyal you are to them. You can be a customer for years and years, always making your payments, continuing to upgrade your service and pay more each month and when it comes to getting some sort of discount later on what happens? Discount available for new customers only! I do agree that people can go a bit overboard but this thread just shows how much AT&T is unable to communicate proper procedures throughout their own company. Had they been more on top of things, even the more insane refunds like the one above would have never happened.
[AT&T Samsung Galaxy Note I717] jpeg42:
No. But hey I guess for some a phone is worth giving up your honesty and dignity.
[AT&T Samsung Galaxy Note I717] bignate78:
For some $300 is just alil hard to come by! Thank you economy!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] bignate78:
True but the company screws you to so why not get it back in some small way, if you can work the system then work it, most can't therefore they cry about morals,lol, and if you get you get it and good on you, sucks for them! All these lash backs and its like the ones with the spiteful words are sitting there with clean hands and are saints....pffft lmao!!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] Truaim:
What is dishonest about this situation, for anyone here? We purchased a device for $300, and a week later it's being offered for $150. We call and complain. I think we have every right too, just like AT&T has every right to deny our request.
[AT&T Samsung Galaxy Note I717] mrbogusbaxter:
Here is the things: AT&T in all honesty is one of the BIGGEST scam corporations out there. Not me negative, it is known truth. AT&T major income fund is not phones, its in and out of mergers.money spent is money 10x collected a sper losses. In the past ten years, (prior to this prez...not going personal politics here) but a while back, AT&T received all allowances to do and go after what ever they want. No questions asked. AND they still do. (ermmmTMOBILE)

So when a phone that costs $300.00 to the public (cost on this phone for AT&T is less than $9.00 a phone) drops to $150.00 the first week the phone is out, and NOT offer it to loyal current customers is simply quite on greedy slap in the face.

Its the principal. if that is the case, then DON'T place the unit on sale. All of who went BESTBUY who can not get the discount. That is unacceptable.

So yes. when you get a chance to apply any discount from AT&T . Take it go for it. Youre not stealing it...they are giving it to you. You are still paying for service.

Really whats the big deal. I would be off my head if i had to tell a loyal customer, no Im sorry. NOT FOR YOU!

You get your good reps and you get your bad.

Take what you can get, OK to ask, OK inquire,

Never Yell, Never Curse, Never Threaten, Never Steal.

$300 is a LOT of money for any device that becomes OLD outdated merch in less than three months!

Back to the awesome GNOTE (sory ugggghhhh! )
[AT&T Samsung Galaxy Note I717] esco757:
There was a post by some guy that talked about the price dropping rather fast during the preorder phase, all the pre-order folks argued against it & felt that their "$300 was worth it & it’s their money". So the phone drops %50 off and Now the same one's turnaround and say

"$300 is a lot of money" :confused:.

And if your strapped for cash you shouldn't be considering this phone or preordered the darn thing or just wait a tad longer when the thing drops below $100. And if you been around AT&T for a while and notice that only new lines get discounts and your being left out then switch carriers. Ohhhhh you have to "stick it to them" for all those years that’s right.

But this does expose just how bad AT&T & BB are on internal communication.. Which I guess they cleared that up for the most part I guess..
[AT&T Samsung Galaxy Note I717] Fernandq:
Not a hater, and no, I would have not done it. The $150.00 discount would have been enough.

---------- Post added at 05:04 PM ---------- Previous post was at 04:50 PM ----------

My experience today:

Went to 2 AT&T stores today with the printout of the %50 discount at checkout. Both stores said they will be willing to match it but they could not make the link work. Both stores did point out it was for new lines which I did told them I had been a customer like for 14 years and have 5 lines, I deserve the discount more than a new customers even if the discount was not available anymore. One store manager did agree and told me that if they could make the discount work they could work the discount... I will wait until a similar discount is available and go back for the upgrade. By then maybe there will be some solutions to the issues that we see on this phone now.

Funny thing is I was willing to pay $299.00 a few weeks ago but seeing that they in fact were offering discounts changed that. Who knows, maybe something better is in the horizon.
[AT&T Samsung Galaxy Note I717] welchertc:
WOOOT! Got it to work for me, I'm now the proud new owner of a white Note!

Earlier this week, my dad tried to walk into Best Buy with the cart printout to no avail. After trying that, he tried calling up the local At&t store near my house, and they said they could not price match the online deal. Getting frustrated, my dad called At&t Customer Service, went up several levels of management trying to get them to let him buy it for $150, stating how loyal of customers we are and whatnot (I know that doesn't mean crap to what they can or cannot do, but he tried to use it for leverage). So I was bummed because I would seemingly not be getting my Note for some time until the price dropped.

However, my parents said I could try to get the discount here in my college town this week after my classes were done today, so I decided to give it a go. I walked into the local At&t store, which is a corporate location, and explained that our plan had an upgrade, and we wanted to use that to get the Note, but I had heard about this deal. I explained that I had found it on At&t's site, but would rather use it in store, and also mentioned I was on a premier account. The first girl I talked to said she couldn't find it, therefore she couldn't price match it.

I then said I had a friend who did it a different way, by buying the phone full price, and then called up customer service and got the $150 back there, but I would much rather do that in store if I could. So I asked her if she could just credit the account $150 for me if she couldn't take it directly off of the phone, because I would really rather do it in store and have a guaranteed $150 bucks back than have to front the $300 without any guarantee of the $150 credit. She said she didn't have that power either. Then she asked me if I wanted to talk to a manager, so I said, might as well, worth a shot.

Her manager came out and asked to see the deal, so I showed it to him on my phone. I also explained that I had a friend who bought it full price and got the refund through customer service, but I would prefer to not have to deal with customer service and just have them do it in-store if possible. He said ok, let me see what I can do. So he looked in the computer, then told me to hold on because he needed to talk to another manager, and went in the back of the store.

He came back out a few minutes later, and said that while they still couldn't offer up $150 off of the phone up front in the store, that they would call customer service for me, and make sure that the $150 was credited to the account. So while the girl helped me get my Note registered and all, the manager called customer service, and I walked out the door about 20 minutes later with a confirmation that $150 bucks had been credited to the account! WOOOO!

So all in all people, it is still possible to get the discount if you have a premier account, just be kind and calm, yet assertive.

Hell, if a 21 year old college kid can do it, you can too. Good luck!
[AT&T Samsung Galaxy Note I717] murphy_31047:
Been following this thread and called last night. They are apparently on to their mistake. After 3 hours on the phone last night i got nothing. Then i got an elevated response voice mail on the other phone on my account and called back and finally after the guy investigated i was only able to get $50 and they were really reluctant to do that. Best if luck to all of you our there trying this
[AT&T Samsung Galaxy Note I717] Fernandq:
Day two - Today I went to BestBuy with the printout to see if they would honor it for my upgrade. The sales rep looked at it and said they would. I am very happy and he sits me with another sales rep to do the paperwork and such. I asked the lady if the previous consultant told her about the price match and she says yes. So we are almost done with the upgrade and guess whuat.... They are out of sim cards for that phone... OMFG, how does a place that sells phones run out of sim cards!!!!! So she do all she can, put a postednote in the phone box with my name and phone number, gave me a paper with her name and all that has been done and tells me to comeback tomorrow and whoever is there should be able to finish this sale up just the way she set it up.... Betcha whatever you have in your pocket that whoevers looks at it tomorrow will pitch a fit and not sell me the phone for $150.00....

Anxiously waiting until tomorrow....
[AT&T Samsung Galaxy Note I717] bignate78:
I'm possibly gonna try it this week while my GF is outta town haha if it happens she's gonna kill me!

Big Dogg Infuse I997 ZeusB5 ICS!
[AT&T Samsung Galaxy Note I717] Fernandq:
Day 3 - Called the store and they still did not have any sim cards. About 10 minutes after I hung up the guy that help me yesterday called me and told me the sim card was there so I made it in, got BB insurance, the screen protector and walked out with my new Galaxy Note half price!!!!!!! So, I can be done, all you need to do is to find the willing person... I had to go to 3 stores to find the person, seems it is easier to get something done at the stores, at least for me... Thanks may to the op!
[AT&T Samsung Galaxy Note I717] Dillsnik:
Is it still selling for $150? i couldn't seem to make it show up for that price...just checking before i call and try to get the refund

EDIT: Says, "The current promotional discount cannot be applied to the items in your shopping cart. We're sorry, the conditions for "Up to 50% discount" have not been met."

Not sure what i am not adding that i need to add?
[AT&T Samsung Galaxy Note I717] bignate78:
It expired. People that are still trying to use this are going into stores with a print out of it showing the 50% discount Before it expired
[AT&T Samsung Galaxy Note I717] Timelord83:
it is no longer showing up as 50% on the website order it must have been a fluke and they fixed it the note was never supposed to be part of that program. the folks at AT&T tried far more times than i did to try and get a discount to apply to it. So for those of you who printed out this cart can you tell us on what day you did so?
[AT&T Samsung Galaxy Note I717] Fernandq:
I printed mine in the 25-27th of last month. For those asking the offer is not valid anymore. I just got very lucky this guy did not check it. All you can do is try. I thought someone posted a screen shot of it, maybe it is in the previous page.

Man, i love this phone, it is worth the 300.00 if you ask me. Maybe blackberry had me in the dark ages...
[AT&T Samsung Galaxy Note I717] :
Yep, no dice on the 50%. I agree though - it is most definitely worth $300. I switched from the Galaxy Nexus to this and even though it is a "downgrade" on the OS, it is by far the superior device.
[AT&T Samsung Galaxy Note I717] lJesseCusterl:
Policy used to be an exception upgrade within 30 days of the customer's regular upgrade date. Reps didn't get paid on them and a lot of reps wouldn't do them...but I was willing to for cases like a busted phone. The policy was changed within the last six months to "any time within that customer's upgrade month" but some reps will still try to grandstand and act like they're doing you a favor. It's pretty slimy and pisses me off as a rep who tries to be totally honest with my customers.

I gained a lot of loyal customers because I don't care if I necessarily get paid for something that's right for the customer. Other reps would tell customers that they'd have to buy a GoPhone and wait for their regular upgrade date. Not something someone with a shattered iPhone wants to hear from reps for a company they give ~$100/month to.
[AT&T Samsung Galaxy Note I717] 00mred00:
Go buy the phone then go to att to get a sim card.

Thats what i had to do
[AT&T Samsung Galaxy Note I717] bignate78:
It EXPIRED!! People that printed it out did it BEFORE it stopped! The discount only lasted for like a week or two
[AT&T Samsung Galaxy Note I717] vince2398:
I am also debating to switch from a galaxy nexus, what makes it a superior device for you? Thanks
[AT&T Samsung Galaxy Note I717] Thremix:
I called right now (9:15pm central time/ sunday) and I got $150 credit for the phone and $20 for the case :) I bought both in the AT&T store and I only have a regular account. This was an upgrade, not a new customer.

Thanks to OP! You saved me $170, in which I will send to you 3/4ths of this delicious sandwich in which I am partaking in now, so that you and I can both taste its deliciousness.
[AT&T Samsung Galaxy Note I717] vince2398:
What did you tell them to get the credit?
[AT&T Samsung Galaxy Note I717] Fernandq:
I can tell you what I did. I was polite, nice and had a smiling face all the time. That did not work 2 times out of 3. It comes down to be lucky to find the right person. I do believe that being a long time customer does help speciallly if you have multiple line that are not tied up in a contract... However the guy that helped me out agreed to match the offer without much questions. He did not checked my account, he did not checked the offer himself online, he was just motivated to sell and meet whatever goal they are supposed to meet.

Good luck.

PS - I think that if AT&T is willing to sell the phone for $150.00 a couple of weeks after release then they can afford to give that discount to all customers. To be honest, I am sure I could had gotten the activation free but I was not feeling like I need to push it.
[AT&T Samsung Galaxy Note I717] Thremix:
I got the activation fee waved with the first. Then the phone credit, and while he was doing that I asked about the case I bought, he asked how much I paid and I said $40, so he gave me a credit for $170. However I know think I should have brought up the whole tax thing, since tax on a item at $300 is about 50% less than $150.00, lol Heck yeah I fight for every dollar, I work to hard to give it away! :D

Anway, Yeah a total win of $206 is not bad for a quick phone call.. or two.
[AT&T Samsung Galaxy Note I717] borijess:
I got the fee waived and got the 150 back from bestbuy.

Sent from the Almighty Note! ;)
[AT&T Samsung Galaxy Note I717] Dillsnik:
I purchased thru Amazon wireless. Anyone have any idea if they are at all likely to do a refund, or if my chances are better going through ATT 611, or would i maybe have to return to amazon then order through ATT direct to work this price out?
[AT&T Samsung Galaxy Note I717] bignate78:
Think I might venture down to BB today and see if its still possible to get this done, (fingers crossed)
[AT&T Samsung Galaxy Note I717] rpmbnsf:
I want to say "thanks" to the OP on this tip! I just called in (611) and got my $150 off. I was an upgrade phone that I purchased in an ATT store. The CS rep on the phone could not verify the discount price (it expired as was already pointed out earlier in this thread) but told me because i was a loyal customer since 2007 he would take my word for it and give me the credit.

Just be polite and should not have any issues.
[AT&T Samsung Galaxy Note I717] bignate78:
Once again....

.I DONT HAVE $300! Thus trying to get of for the discounted price!
[AT&T Samsung Galaxy Note I717] jpeg42:
You don't have 300 bucks, but you can lock yourself into a 2 year contract with a data plan??????
[AT&T Samsung Galaxy Note I717] esco757:
Wow who needs TV when you have threads like these.. People Getting over on the Man then the quintessential "boom" when they get the $150 credit (LOL!!), folks that try & can't, dumb ass AT&T & BB employee's..etc... steady eating popcorn... next scene please....
[AT&T Samsung Galaxy Note I717] bignate78:
Its over. Been expired for almost a week. Figured I try it cause some have stated that they still got it when showing proof, but it didnt. Like I said I'm done and over it and will wait till it comes up again or Actually have the money
[AT&T Samsung Galaxy Note I717] Fernandq:
In my case I was going to try at every AT&T store and every BB in town and surrounding. I wanted the phone but I was not dying to have it so I was not sweating it much if I did not get it. I know eventually it will be considerably lower than $300. We need not to forget that the sale is over and it was not intended for upgrades. Those of us that got it got very lucky by either finding a person that was way motivated to do the sale or was not interested in researching it. Just luck... Hope it all works out for you in the end. Im unsuscribing to this thread as I have nothing else to add. Y'all have good luck.
[AT&T Samsung Galaxy Note I717] paleh0rse:
Dude... if you don't have $300 extra to your name, there's simply no reason you should even be considering a phone like this -- even if it only costs $150. Seriously, get your priorities straight.

/rant off... don't like it? Too bad.
[AT&T Samsung Galaxy Note I717] Truaim:
I rofl'd at this.