yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] javierpr19:
This is the same story that a new android version is released.

As I said, you can test your application with betas of android JB but you choose to wait for the release of android is in the market and the users discover that the app doesn't work ok. This is anticipate troubles.

Viber team, the customer are fed up of this situation.

And the last point of this story is incredible. You release a version with new features but don't work in JB. Incredible.

I have move to Tango and recommend this app. It works fine. In JB too.

Best

---------- Post added at 02:41 PM ---------- Previous post was at 02:32 PM ----------

Viber team, you must to have clear that you are giving a service to your customers and, at this time, some customers don't have this service.

Customers can be full of patience but, at the end, they don't have a needed service (free or not free).

The customers/users will move to other service (app) and in the future it could be that they never come back.

Thin about this.
[Samsung Galaxy Nexus] hiphopboy:
When stable on Jelly Beans :-<
[Samsung Galaxy Nexus] bicnop:
no updates yet?
[Samsung Galaxy Nexus] hiphopboy:
As some software updated for Jelly beans, but Viber so slow for update, always :(
[Samsung Galaxy Nexus] :
I agre with you. Why it's so hard to make viber compatible with JB.

@Viber

Give me the source code of viber, I have to make working with JB in 2 minuts.
[Samsung Galaxy Nexus] ikanikolai:
Try Plants vs Zombies. Doesn't works. Guess what I paid for that. Support? there's no answer. So take a deep breathe and show some patience.
[Samsung Galaxy Nexus] gdap:
Seriously, what is with all the complaining? They have posted many times that they are working on it.

Use google talk or whatever else you want to use, enjoy your shiny new os and the chill the f out.

:mad:
[Samsung Galaxy Nexus] Viber Team:
Hi @javierpr19 -

Our release of 2.2 with the new features was a project we were working on many months before Jelly Bean was released. The work on 2.2's new features and the work Jelly Bean are parallel, so one does not delay the other.

Having said that, it is important to emphasize that Jelly Bean is only now gradually becoming available in more and more countries, which means it's just nowadays spreading officially across the world.

We are hard at work here in the company making sure our Jelly Bean version is working smoothly and all of the functions are running before we release it. It may sound like a very easy task, but in fact this is not the case. The reason we don't spread raw codes to the internet is that we don't want half-baked codes of Viber running between users - it is a matter of strategic choice. We are sure that other app developers would agree to this choice, in order to maintain a basic level of quality for their product.

As we said, we expect the new version to support Jelly Bean fully, including all of Viber's services (messaging, photo sharing, calling, etc.)

We are aware of the great inconvenience caused and we apologize for it, but we kindly ask for just a bit more patience. We can tell you that we're not talking about weeks here :)
[Samsung Galaxy Nexus] mihir880:
Cannot start on boot

hi

i have some issues regarding starting viber on the boot , so many time i miss the call and mess.

so i have to manually start it every time i boot the device ,

its there any way to solve it pls let me know
[Samsung Galaxy Nexus] Viber Team:
Hi,

We're not entirely sure we understand the problem... Could you try and elaborate?

Rebooting your device should not affect your ability to receive Viber calls and messages.
[Samsung Galaxy Nexus] oscar73:
Bla bla bla this only means that officially The Viber Team ignores the work made by CyanogenMod...
[Samsung Galaxy Nexus] j.go:
What he's saying is that after a reboot, the viber app must me manually opened/run. If not, you won't be receiving any message/calls. It's as if the viber service must be manually started after every reboot.
[Samsung Galaxy Nexus] H-KaN:
waitingggggg cant be it takes so long what the hell...am i the only one who is stucked to viber and cant use cm10 cause of that? make it work.....
[Samsung Galaxy Nexus] zyonee:
+1

To elaborate on this post, what oscar73 means is that it's not just the Galaxy Nexus, Nexus S and Nexus 7 that have Jelly Bean. Users of many other devices at this point who chose to unlock their bootloaders and/or root their devices can enjoy Jelly Bean thanks to CyanogenMod 10 and some other people. Meaning to say that more devices than mentioned by Viber Support do actually have this problem and either need to wait for Viber to get JB compatibility or downgrade/not upgrade.
[Samsung Galaxy Nexus] andy o:
You can use apps like startup manager, Android assistant or Tasker, and I'm sure there are more, to manage startup items. Whatsapp, Tango and Line run their services at startup, but Viber doesn't. I personally like that Viber only starts up when needed, even though it might take a couple of seconds to get notification of it, as opposed to instantly if the service is running. I have had trouble before like you though, but not lately. Tasker is probably the better one to use in this case, cause it won't just open the app, it can also return you to home, so you don't have to back out of the app every time you restart your phone.
[Samsung Galaxy Nexus] ckcc:
JB 4.1.1

does it support jellybean on 4.1.1
[Samsung Galaxy Nexus] voostroo:
No! It doesn't. And it doesn't look like it will be... It's time to find some good alternative
[Samsung Galaxy Nexus] zyonee:
You know, I think he was being ironic, taking the opportunity to tease Viber Support. :p
[Samsung Galaxy Nexus] voostroo:
You right, but I'm really upset. Most of my friends are on Viber using different platforms (iOS, Android ICS etc...) and I'm being disconnected now from them! I can't expect them to move to different app only becouse I can't get Viber to work on my Nexus! And I don't want to go back to ICS couse the JB is way better and smoother... I'm really pissed off right now, thanks VIBER !
[Samsung Galaxy Nexus] zyonee:
I have the same situation as you. I feel pretty much the same thing.
[Samsung Galaxy Nexus] voostroo:
What I don't understand is that there's a plenty of similar apps that work well with JB, no problem at all, but for some reason it seems to be a rocket science for Viber developers to get their app to work with the system that has been out for few weeks already...:(
[Samsung Galaxy Nexus] zyonee:
It was the same thing when ICS was released. Many apps worked well, but not Viber. It took them a long time (almost two months iirc) to make it ICS compatible. My guess is that the way the source code is (or was, at least) written is kind-of quick'n'dirty. When I did a logcat to see what could be causing the crashes on JB, before I knew it's a compatibility issue on Viber's side, I saw what seems to be that Viber calls one or more functions in the framework that are no longer existant. So maybe they called directly upon a function that the framework is supposed to use exclusively. With a different implementation, the only thing required to be updated when switching from ICS to JB would be the system is the system/framework itself. Similar to the old Amiga/Atari days. If you bypass the system to gain direct access to the hardware using hardware addresses, you'll gain speed, but as soon as something changes in that part of the hardware that you're addressing, the software will fail. It wouldn't if it would let the system address the hardware instead.

So my guess, plain and simple, is that Viber took the quick'n'dirty approach when "porting" their iPhone app to Android and have stuck with that kind of source code since then, rather than having to rewrite the whole source code so it would be really optimized for Android use. They'd never admit this though, so you can expect them to reply to this with "No, we really build Viber for Android from scratch, didn't do quick'n'dirty coding, blablabla". We've only seen excuses so far, never any true explanations.

So Viber Support, I challenge you. Please do explain in technical terms why Viber 2.1/2.2 doesn't work on JB. You are on a developer forum, many here can understand what your're talking about even if you're not using baby language.
[Samsung Galaxy Nexus] martin707:
In galaxynexusforums.com, theres also this forum member who claims to be affiliated with Viber and answers inquiries regarding the issue. Although he's polite and all, he never gave enough details on the JB issue.

--------------------------------------------------------------

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Phones:

Samsung Galaxy Nexus I9250 v4.1.1 yakju

HTC Wildfire v2.1

Tablet:

Samsung Galaxy Tab GT-P7300 AOSP 4.1.1
[Samsung Galaxy Nexus] zyonee:
Because it would probably be very embarrassing to admit that their code for the Android version is mediocre at best. :D
[Samsung Galaxy Nexus] martin707:
I bet they're using those middle tier frameworks that port their objective-c code to java/android framework

--------------------------------------------------------------

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Phones:

Samsung Galaxy Nexus I9250 v4.1.1 yakju

HTC Wildfire v2.1

Tablet:

Samsung Galaxy Tab GT-P7300 AOSP 4.1.1
[Samsung Galaxy Nexus] Viber Team:
@mihir880 -

Viber should automatically run upon reboot of your device. If it doesn't, it could either be a problem with the ROM (or device) that you have, or a problem with Viber.

In order to determine this, please try and test it on Stock ROM and see if the Viber does not run after you boot your device.

With these results, we'll be able to assist you further.

@zyonee -

We are here for our users - providing support, listening to requests and receiving feedback. All that, so we could adapt our service according to user demand.

However, we don't believe like we are obligated to share the way we build our code or to provide specific details about development. Our code is not open-source, and has not been disclosed. If it happens in the future (for example - publishing APIs), then our users will be able to see the internal characteristics of the code. Until then, we honestly don't feel like we should explain in specific the technical details of our free service.

We have a very dedicated Android Development Team who is working very hard at the moment to complete our JB compatibility. In fact, it's nearing the final stages before release, and will be included in our upcoming update (2.2.1). Once this happens, we will of course inform you and you'll be able to use Viber once more on your Jelly Beans.
[Samsung Galaxy Nexus] zyonee:
Not saying that you guys aren't working hard at this point or that we need to see the whole source code. I'm just asking why almost all other apps worked well without an update on jb and Viber doesn't. Anyway, I hope you are right about 2.2.1 nearing final stages. Would be great to have free calls again. For the record, I do sincerely like Viber, that's why I get upset that it's the only app (out of more than 100 on my devices) that still can't support jb.
[Samsung Galaxy Nexus] TheStig03:
I understand your working very hard and we'd like to thank you for it! I also understand you don't tell us expected dates not to disappoint us, but i would love an estimated date! It would make my life easier because truth be told i really need this and check this site everyday to see if theres a new update. If you could just give us an a rough estimate day i would love it! Thanks for the hard work!
[Samsung Galaxy Nexus] voostroo:
When I've discovered Viber some time ago none of my friends were using this app ... I was so impressed that I've toldem them about this and

all of them became a Viber users on different devices, we were all connected . Now , thanks to Viber Team , I'm out of this - disconnected!

I can't ask them to switch to different app now... And I'm not going to downgrade my device to ICS neither (JB is a way better, faster and smoother)

That's why i'm so upset
[Samsung Galaxy Nexus] Viber Team:
@zyonee -

At Viber, we have our own projects, limited manpower and resources, etc. We wouldn't want to compare ourselves to other apps or companies, because that wouldn't be fair for both sides. We have specific characteristics of our service, we have a very sophisticated HD voice codec, and remember - we also have other projects running these days for completely different platforms: iOS, Blackberry, Windows Phone, and even PC (a plan for the future).

I'll say it again - we never even considered (for a fraction of a second) to neglect our devoted Jelly Bean users. We apologize for the temporary "downtime", but we're working around the clock to complete it as soon as we can, within the framework of resources that we have in our company.

* About an ETA the JB update - we are probably

not

talking about weeks here, but again - we wouldn't want to guarantee a specific date at this stage. So as you can understand, the update is on its way :)
[Samsung Galaxy Nexus] TheStig03:
Just be a bit generous and tell us if were looking at days or 1-2 weeks?
[Samsung Galaxy Nexus] Viber Team:
1-2 weeks seems safe, but again - this is

not

an official guarantee for the release date.

As always, we will keep you posted as the release grows nearer.
[Samsung Galaxy Nexus] TheStig03:
Thanks that will do. Totally understand.
[Samsung Galaxy Nexus] voostroo:
1-2 weeks ?? Wow... Ok, that's it. I'm done with Viber, is there any other android app that the developers took so long to update ? Don't think so...

Give me a break... This is a communication app not some stupid game, people are using this to communicate every day , for business too...

It's a month now since the JB is out, so it's going to be at least 1,5 month without Viber for JB users ??

:eek::eek::eek:

Good luck lads, I'm out
[Samsung Galaxy Nexus] sandrotb:
Finally the update to support JB is out now!!!
[Samsung Galaxy Nexus] Viber Team:
All,

Good news!

Our new version (2.2.1) with Jelly Bean support is now available on Play Store for your download! :)

Undoubtedly, the great user anticipation was one of the most major factors that made us speed up the development and testing, and it is now available for all JB users to enjoy. As usual, we would appreciate your feedback and thoughts, and we are here to make sure it works as expected.

Regards,

the Viber Team.
[Samsung Galaxy Nexus] zyonee:
Thank you very much! :)
[Samsung Galaxy Nexus] Nikos_s3:
thanks viber team...looks good so far...appreciate your hard work and sorry on our behalf for the pressure :)
[Samsung Galaxy Nexus] Viber Team:
It is our pleasure, and we're thrilled to see that so many of our users can once more enjoy our service :)

For problems/suggestions - we're here.
[Samsung Galaxy Nexus] deepayanneogi:
Thumbs up . :)
[Samsung Galaxy Nexus] TheStig03:
Thanks viber! Its awesome!! Just one thing! Could you update the pick up screen? It feels like old android. Make it like the new android 4.0, 4.1 look? with the circle in the middle and you just move it left/ right? I would look alot better :) Thanks :)
[Samsung Galaxy Nexus] uansari1:
Just a few hours ago you said it could be up to 2 weeks, though hopefully less. And later in the day the update is released. No offense..but you really have no information on updates, do you..
[Samsung Galaxy Nexus] voostroo:
Fair play to you Viber Team! Thanks for letting me to be connected again
[Samsung Galaxy Nexus] oscar73:
Now i can take back what i said before....Viber cares with all JB roms :)
[Samsung Galaxy Nexus] jotacorredor:
Thanks a los viber team... I'm kept coming back to ICS just to have your app :cool:

Downloading and testing....

Slds

Sent from my Galaxy Nexus
[Samsung Galaxy Nexus] Ntini:
Had been using viber since day one n never intend to change ...

But becos of this mishap, i had to look for other means ... tried 2 apps

Only when after using them then coming back to viber after this update ... did i realised how solid viber is

Mayb mayb ... a bit more customisation ... like mayb custom ringtone, wallpaper or stickers ... haha

Thanks ...
[Samsung Galaxy Nexus] sadsac:
Thanks for the jb update viber, way faster than the ICS update, sweet!
[Samsung Galaxy Nexus] anthrax132:
REAL GOOD NEWS!!!!

Many thanks for your hard work
[Samsung Galaxy Nexus] BlackCat21:
"The phone number you entered could not be associated with a Viber account."

No access code's been sent.

That is for a jelly bean and a gingerbread phone.

country: Greece

Thanks

edit: after 6 times install/uninstall it finally worked. Thanks. Maybe a network error? Don't know
[Samsung Galaxy Nexus] 6jaipur6:
Thanks Viber Team now i ended my first viber call on JB.:D
[Samsung Galaxy Nexus] ViD0:
Not working again :(

On my nexus s, after JB update, viber still doesnt work :( i reflashed mobile 2 times , and viber aswell. Every call drops in the middle of ringing
[Samsung Galaxy Nexus] zyonee:
Thanks again for the jb support. When I open Viber, the messages tab show one unread message. But when I go to messages, there's nothing unread. The counter stays at one unread message. Any ideas?
[Samsung Galaxy Nexus] oscar73:
Viber 2.2.1 consumes a lot of memory the earlier versions, can anyone confirm this?
[Samsung Galaxy Nexus] martin707:
50Mb on mine

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Phones:

Samsung Galaxy Nexus I9250 v4.1.1 yakju

HTC Wildfire v2.1

Tablet:

Samsung Galaxy Tab GT-P7300 AOSP 4.1.1
[Samsung Galaxy Nexus] deepayanneogi:
It has minor hiccups but eventually it will be rock stable , needs some time only .
[Samsung Galaxy Nexus] geohala:
Working, but with regular crashes

After the the update to Viber 2.2.1 it is actually working now, but it crashes regularly (each 4-5 minutes) and most often on waking up the screen! After the crash (it displays a system message "Viber has Crashed...") the service is reconnected and active, until the next crash... Does enybody experience the same (original Jelly Bean OTA, PRODUCT=yakju, not modified, not rooted)
[Samsung Galaxy Nexus] voostroo:
Works perfect on my device (Galaxy Nexus,Android 4.1.1 MiNCO v2) no crashes - sweet :)
[Samsung Galaxy Nexus] javierpr19:
Thank you for your anser but, it's too late for me I'm using Tango and it works fine and I'm happy.

Thank you
[Samsung Galaxy Nexus] oscar73:
30MB on mine and a few crashes ;)
[Samsung Galaxy Nexus] Viber Team:
@uansari1 -

It doesn't have to do anything with lack of information - I am a company representative, and the development team is working right next to me.

Our company's management is closely monitoring important issues (such as the Jelly Bean compatibility), and decided to release the JB fix as soon as possible. So more fixes and improvements that were planned for 2.2.1 were delayed (and we're working on them right now), and once it has been FULLY confirmed that Viber works for Jelly Bean, we decided to release it immediately for our users to enjoy.

@TheStig03 -

We plan GUI improvements in the future, but we're still not sure when exactly ;) Once we have news, we'll keep you posted.

@Ntini -

Customization is one of our next goals. We know it is a popular user demand, and we hope to include it in our next big update. Stay tuned for news and updates :)

@ViD0 -

Are you sure this isn't a network issue?

Please try uninstalling, rebooting, then reinstalling Viber. Now test it on a few different WiFi networks. Does the problem persist?

@zyonee -

Please make sure that this isn't a temporary connection issue (by rebooting the app and the phone, and testing it on a few different networks). If the problem remains, please use this direct link to report it to our Team, who will then test it and hopefully resolve it soon :) http://bit.ly/ukGVJ0

@oscar73 -

Please make sure that Viber is the cause for the battery drain by isolating Viber (having no other apps running) on a device with stock ROM (custom ROMs may cause this problem).

We conduct strict testings in our labs with several devices and other than when making a call (when it is natural for the battery to be used), we did not come across any significant battery drain when Viber was simply running in the background. Furthermore, over the course of over 15 hours, on average the battery use was only 2%.

You can find additional information on tests performed by Viber users themselves, which show similar results, at:

http://whrl.pl/Rc0APn

@geohala -

Which device are you using? Have you tried uninstalling and reinstalling to see if it helps the crashes?

Lastly, do you have other friends with that same device and Jelly Bean? Are they experiencing the same?
[Samsung Galaxy Nexus] ikanikolai:
I can confirm that Viber is working fine on Galaxy Nexus (yakju, JB 4.1.1). Those who facing with problems, try erase application data, uninstall and do a fresh install after. It worked for me, so I think it will work for others.
[Samsung Galaxy Nexus] eezdva:
Viber works. Yet it took a whole :(

One bug is that one friend of mine who I'm sure has Viber as we chatted and called a lot before. But no he is not in my contact list. He only appears when I go Viber contacts "all" list and go to his name and invite him to viber.

Then he he appears in my Viber contacts . But when closing the app and restarting he is gone again.
[Samsung Galaxy Nexus] martin707:
Before the jb update, out of frustration, i uninstall viber. I reinstalled it once they announced an updated version. Never had this issue, maybe u should try reinstall.

--------------------------------------------------------------

Sent via xda-developers app

Phones:

Samsung Galaxy Nexus I9250 v4.1.1 yakju

HTC Wildfire v2.1

Tablet:

Samsung Galaxy Tab GT-P7300 AOSP 4.1.1
[Samsung Galaxy Nexus] andy o:
Is this someone in a different country perhaps? What I've found with some apps like these (not sure if it was Viber or Whatsapp) that the phone number has to be exact. For instance, in the US, I had to add a "+1" (plus sign included) for a couple of friends to show up. Try adding the plus and the country code correctly.
[Samsung Galaxy Nexus] geohala:
Working with regular crashes

My Device is Galaxy Nexus, Baseband i9250XXLF1, build JRO03C.

I reinstalled several times - the last time after erase app data.

I notice that after i reinstall and enter my telephone number, Viber self register without sending me an sms. After initial start it is working OK without crash. After switching off the screen (no screen password enabled) and waking up, the Viber crash message appears and the service is restarted (i see the status icon on the notification bar)

I have other friends with the same device, but they are still not updated to 4.1.1
[Samsung Galaxy Nexus] eezdva:
Thanks guys but I already added thanks for the first solution :)))

But I updated first but then reinstalled and fixed it. Bit stupid cause am a huge flasher and all that stuff but didn't think of just reinstalling the app :confused:
[T-Mobile myTouch 4G Slide] Drzfr3shboialex:
http://www.facebook.com/simplemobile?sk=app_216521255107725

Like the page then go to view entries, featured entries, and then vote for Apolinar.

Please guys I want my sis to have a good b-day present.

Thanks in advanced guys :)
[T-Mobile myTouch 4G Slide] leoilios:
I voted!

sent from rubix ics 5.2 mt4gs
[T-Mobile myTouch 4G Slide] CoNsPiRiSiZe:
Meh no Facebook. sorry mate.
[T-Mobile myTouch 4G Slide] Blue6IX:
I have no facebook, but I emailed that link to some of my friends that do and they'll probably hit it for you. I asked them to pass it on too, so hopefully you get a few votes from that.
[T-Mobile myTouch 4G Slide] CoNsPiRiSiZe:
That's awesome "Blue61X"

I'm out of thanks but tomorrow I'll thank u for that. That's an awesome thing to do.

Just my spare change.
[T-Mobile myTouch 4G Slide] gtmaster303:
There's only a certain amount of thanks you can give per day? o.O
[T-Mobile myTouch 4G Slide] 757VaPtown:
I voted for you and fowarded the link to the 40 friends i had online at that time.
[T-Mobile myTouch 4G Slide] Drzfr3shboialex:
Thanks guys I won :D

sent from my Virtuous Unity :D
[T-Mobile myTouch 4G Slide] CoNsPiRiSiZe:
That's awesome!!!! :D

Just my spare change.