yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] vuqtuan:
Hi Viber Team,

I use Viber on my Nexus 4. Everything feels ok when the screen in on but i have a problem using It when the screen is off for a while. That is my device rarely rings when i have a call or message from my friends.

I have set Wifi always connected in Viber Setting and Keep wifi on during sleep is set Always in Advanced Wifi Setting (Android Setting)

Could you please tell me how to set the device so that my Nexus 4 can ring every time my friends call or mesage to me when the screen is off.

Thank you very much for your kind support and look forward to hearing from you soon

Tuan
[Samsung Galaxy Nexus] andy o:
If it only happens on wifi, it is a known problem with the nexus 4. See here for more info http://xdaforums.com/showthread.php?t=2072930
[Samsung Galaxy Nexus] Viber Team:
[MENTION=5231331]vuqtuan[/MENTION] -

Thanks for your report.

What happens with other, similar apps? When your WiFi (and 3G, as you say) is idle for a long period of time, are other apps fully able to light up your screen and notify you upon events?
[Samsung Galaxy Nexus] hegartyp:
I seem to be having a few minor issues with the HTC ONE and viber.

Firstly half the "stickers" wont load and therefore cant be used. I also seem to have an issue with sending pictures. I usually have to turn on and off my data/wifi to make it send.

I've tried uninstalling and reinstalling viber but to no avail.

any advice? or is it just to wait for an update
[Samsung Galaxy Nexus] Viber Team:
The update (Viber 3.0) is coming soon. When available, please test it and let me know if the problem persists, and we'll take care of it if it does.

We apologize for the temporary inconvenience :/
[Samsung Galaxy Nexus] hegartyp:
Cheers mate i had a feeling it was just an issue of new phone syndrome hopefully its sorted on viber 3.0 - any chance of timeframe for android?
[Samsung Galaxy Nexus] Viber Team:
We still can't give a specific date, but let's just say it's just around the corner :)
[Samsung Galaxy Nexus] vuqtuan:
Thank you for your reply.

I have the same problem with Tango and maybe Skype too.
[Samsung Galaxy Nexus] Viber Team:
Then this might not be a Viber-related problem at all.

Have you tried to consult with other Nexus 4 owners? What happens on their phone?

What about the Support forums of your phone's developers?
[Samsung Galaxy Nexus] vuqtuan:
I think this is the problem: http://xdaforums.com/showthread.php?t=2072930

But I have set Wi-Fi sleep policy to Always connected in Viber settings. This setting is not helpful, isn't it?
[Samsung Galaxy Nexus] PalaceMan:
Hi,

I've noticed an issue where shortened URLs (bit.ly, t.co, etc) are converted to lowercase when they are opened.

Normally this would not be an issue but shortened URLs are case sensitive so you either get a 'page not found' error or get brought to the wrong page :(

Is this something that the team are aware of and will be fixed in the next update?

If not, please let me know if you need me to open a support ticket.

Viber 2.3.6

Nexus 4

Android 4.2.2
[Samsung Galaxy Nexus] Viber Team:
Interesting.. thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] Viber Team:
Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the deactivation problem. But you're saying now that the IMEI that appears in your GUI is the same one as the one marked on your phone... so it seems like there is a different source to the problem.

I still suspect that it is the Custom ROM (as usual) that's causing this issue. Have you tested Viber on Stock ROM with the same device?

Lastly, please try going to "More" tab inside the app, choose Deactivate, wait 24 hours and then reinstall Viber. See if you still experience the problem after that.
[Samsung Galaxy Nexus] Hakimy:
I have a galaxy nexus (with ICS 4.0.3 AOKP rom) and I'm in a galaxy nexus forum and you ask me if I have ICS installed? :p
[Samsung Galaxy Nexus] mDroidd:
If this was facebook, I would have "Like"-ed it!

Greets!
[Samsung Galaxy Nexus] patt2k:
this is really nice!

I was wondering I am on the VZW 4G LTE plan.

Let's say 100 to 500 minutes with my friends what is the approx data it would use?

I do have the 10 favorite numbers but all of those are filled up since I share with 4 people.

This would be perfect for me! they all have smartphones.
[Samsung Galaxy Nexus] Viber Team:
@Hakimy -

I did not notice that you had already mentioned this information - my apologies.

The problem you are describing with Accounts & Sync on ICS is known to us, and will hopefully be resolved in one of our upcoming versions. We apologize for the temporary inconvenience :(

@patt2k -

Viber uses about 0.25MB per minute of call, and negligible amounts for text messages.

Remember though that using Viber on WiFi will not use up any 3G data for you :)
[Samsung Galaxy Nexus] TorbenKB:
I've had Viber deactivated and activated. It worked for almost 48 hrs, then the request for reactivation came back.

Now I've just deactived Viber and uninstalled. If it wont work on the ROM I choose to use, so be it. I'll just go back to Skype.
[Samsung Galaxy Nexus] Viber Team:
That is of course your decision, and we respect it, but know that we would like to get to the bottom of this issue as a company that cares about fixing such critical bugs.

Kindly let me know if the problem persists, and if you would like - we will run some more tests in order to find a solution.
[Samsung Galaxy Nexus] TorbenKB:
The problem persists, since I've uninstalled Viber due to that.

However, I would test anything on my current ROM, if that can help fix the problem. :)

Let me know what you think.
[Samsung Galaxy Nexus] Viber Team:
Thank you for the report.

As you suggested above, please do PM me with your IMEI (the one in Settings that is, as you explained, the same one written physically on your phone).

in PM we will continue the testing and possibly direct you to the relevant people in our company who will perform some tests with your help :)
[Samsung Galaxy Nexus] noel_leon:
Are you guys ever going to fix that notification issue? Now it seems as though I clear the notification that I get when I receive a new message, but I also get a new one when I send a message myself.
[Samsung Galaxy Nexus] Viber Team:
@noel_leon -

This issue is actually new to us (getting notifications about Viber texts that YOU send yourself).

Does it happen upon each and every Viber text you send?
[Samsung Galaxy Nexus] noel_leon:
It's more like it refreshes the old notification when I send a message. I don't see it happening every time. I'll take notes of it and see if I can tell why it happens.

After testing the above isn't true. It actually gives you a notification when sending a message the way described below.

But my original question still stands. Are you going to fix the clearing of notification issue?

Edit:

I tried it out 10 times, and it happened 10 out of 10 times if I did it exactly this way:

I receive a message while the Viber app is open, clear the notification by hitting the X in my notification drop-down, then I reply as usual. When I send the reply the notification pops up again, but this time the notification preview says "Viber message"

Edit 2:

It seems to happen regardless of how I open the new message.

The notification I get when sending a reply happens every time I close the notification before replying.
[Samsung Galaxy Nexus] Viber Team:
Thank you for the details.

We are aware that there is a problem with the notifications on Android (on a few devices) and we have been working to fix it in the past week, but this exact scenario you're describing was not fully known to us.

I kindly ask you to report this issue to our support team so they can further investigate it and hopefully find a solution soon. You can find the form here: http://bit.ly/ukGVJ0

Thanks in advance :)
[Samsung Galaxy Nexus] theskillful:
Deactivation of viber on daily basis

Dear viber team.

I am having the same issue as was faced by @torben ie my viber gets deactivated almost on daily basis and I have to go through the registration process over and over again. I mean the mobile no and wait for the access code. 2ndly when I request for access code it does not always send me the code... infact now I never receive the code through sms. I have to retrieve it through phone call. But that too sometimes work and sometimes doesn't despite following full instructions. If I still dont get the code I then have to uninstall the software and install back later after 24hrs. But this thing is so annoying now and I am tired of doing it.

I am NOT using any custom ROM. But still i am getting this problem. I am using 2.1. 6 version of viber. I am living in saudi arabia but i believe the country or the mobile service provider company has nothing to do with this issue.
[Samsung Galaxy Nexus] Viber Team:
Hi,

Actually, the deactivation problem you experienced in the past 2 days might have been caused by the upgrading that we did on our servers.

As far as we know, everything should be completely back to normal now, and the deactivates you experienced should be over. Please reboot your phone, and let us know if this is indeed the case. If the problems persist, we will investigate this issue further.
[Samsung Galaxy Nexus] damirbusic:
Is it so hard for you people in Viber to put option to change the sound and toggle to turn vibration ON/OFF ? And also, put an option to disable sound and especially vibration when Viber is running in foreground and I am reading message and replying, I dont need it to make default sound and vibrate. It could make only one very short beep for new message in other conversaton when I read one conversation. If you dont know what I mean, please check WhatsApp app, they have made it a long time ago.

Please dont tell me to post on your user request page, I have done that 6 months ago with no result, that is why I am telling it here, I hope it will have result now, I am not the only one that wants this :)

Tnx
[Samsung Galaxy Nexus] Viber Team:
Hi,

First, thank you for posting this and explaining your request.

You are right - technologically, it is not an impossible task to implement the options you mentioned into our app. However, please bear in mind that you are not the only user who requests features from us among our almost 70 millions users worldwide :)

Aside from that, we also have other projects running in our company, like Viber on whole new platforms, for example.

All of the above doesn't mean we neglect our users' requests. Adding the features you mentioned is certainly on our list of development, but we still haven't had the time to fully develop them and/or test them thoroughly before releasing.

We apologize for the temporary inconvenience, and we hope to complete these features and implement them soon. I'll keep our users posted here on XDA once that happens :)
[Samsung Galaxy Nexus] damirbusic:
Ok, tnx for the quick response, for now I am back on WhatsApp because it has more advantages:

- can turn off vibration

- can change notification tone

- has beautiful and funny smileys

- group messaging

- settings in notification area cannot be compared, WhatsApp has short tone when in app and get message and other notification when the app is in backgroud

- who has Viber has also WhatsApp

- that silly location thing in Viber is too easy to press all the time even when you dont want to, I dont need any location sending in messaging app and cannot remove it from that message window, I dont get why this feature is in Viber and notification change, vibration ON/OFF and smileys arent.

The only reason I went from WhatsApp on Viber was that Viber has free calls but for messaging and other settings WhatsApp is by far the best app, NHF. Hope to see all those things on Viber soon so me and my friends can go back to Viber. For now, only thing on Viber side is the calls, every other part in messages department is far better on WhatsApp.

Cheers
[Samsung Galaxy Nexus] Viber Team:
We respect that choice and sorry to hear that you feel this way. This way or another, you can be sure that our next big version, 2.2, will contain many cool new features and enhance our service greatly :)

Once we have more concrete news about this, we'll let you know.
[Samsung Galaxy Nexus] Calleja:
They recommended Viber over whatsapp to me because Whatsapp has been really bad with delivering messages lately, but I find viber utterly UNUSABLE without letting me turn at least the vibration for incoming messages off. It's ridiculous I have to be startled by my phone vibrating against my desk every time I get a message. Vibration should be a CHOICE, for when the phone is in your pocket. It defeats the purpose of vibrating (silence) when it's on a desk AND MAKES A SOUND ANYWAY.

Ridiculous.

I'm uninstalling now (to save battery), wishing for a new version, considering the messages did seem to be delivered and sent instantly. But I prefer to wait a bit for whatsapp than jump from my chair while at work every time I get a message on viber.
[Samsung Galaxy Nexus] PalaceMan:
Thanks, support ticket opened :)
[Samsung Galaxy Nexus] Little K:
Hello

What should i do to get the access code for viber. I've already used the viber for a long time. But i can't get access code after upgrading to 4.1.1. I tried the automatic call back way . But didn't work. So tell me of there a way to restore the older one from my nandroid backup.
[Samsung Galaxy Nexus] guigui42:
Is there a way to disable vibrating when receiving messages?
[Samsung Galaxy Nexus] Viber Team:
[MENTION=5126790]Little K[/MENTION] -

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

* If it still fails, please specify what country you're located in, and which cellular network you are subscribed to.

[MENTION=707902]guigui42[/MENTION] -

This is a known request from our users, and we plan to add this option in future versions. We apologize for the temporary inconvenience :/
[Samsung Galaxy Nexus] Little K:
I'm from Myanmar and i checked the help page. I saw that our country was banned but other people use viber also. Please tell me what to do. I can't restored viber through titanium backup. It needed to reactivate again. It' so wierd.
[Samsung Galaxy Nexus] Viber Team:
[MENTION=5126790]Little K[/MENTION] -

We are not entirely sure about the technical nature of the block in Myanmar. We've also noticed that SOME people do manage to receive the codes, while others don't. Unfortunately there's no way for us to assist in this matter. We recommend that you contact your mobile operator or the authorities for more info.
[Samsung Galaxy Nexus] Viber Team:
Hi,

We are excited and proud to announce that we have just released a brand new product: Viber Desktop, as well as a major new update to our mobile application: Viber 3.0 for iOS and Android.

-	What is Viber Desktop?

Viber for Windows/Mac lets you send free messages and make free calls to other Viber users, on any device and network, in any country!

Viber syncs your contacts, messages and call history with your mobile device, so you can start the conversation on the Viber mobile application and continue from the comfort of your PC.

In Viber Desktop you can find HD-quality voice calls, video calls, text and photo messaging, group conversations, and many more!

You can check out the cool tutorial for Viber Desktop here: https://www.youtube.com/watch?v=NEqS5W-KfRw

Download Viber, enter your phone number, and start connecting with your friends for free, from your computer!

-	What's new in Viber 3.0 for iOS and Android?

Video messages, Online status and "Last online" feature, new package of fun stickers, improved user interface as well as enhanced photo experience, and much more.

Note that Viber is now designed according to Google's guidelines for android apps based on the HOLO theme (Android only).

As usual, we're here to receive your feedback and thoughts, and we'd be more than happy to assist you with any matter.

Best regards,

the Viber Team.
[Samsung Galaxy Nexus] GuiSouza:
Please release compatibility with mobile Blu Dash 3.5 because I already have the Viber 2.3.6.338 and it works perfectly. Can release me to download and test the new version 3.0? If it works, I'll be available for the Review that have cell like mine.
[Samsung Galaxy Nexus] Viber Team:
Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p

We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
[Samsung Galaxy Nexus] swissmountain:
Screen-on problem still there with Android....

Unfortunately the problem you guys promised to solve with the next "major update" is still there! The screen still goes on when messages are received, just like in the previous versions :(
[Samsung Galaxy Nexus] vbauer86:
thx for the holo update!

Now it looks like android app and not just ported iphone app.
[Samsung Galaxy Nexus] Viber Team:
[MENTION=3825106]swissmountain[/MENTION] -

You're right. This issue has not yet been addressed, and we apologize for that.

We plan to add it in one of our 3.x updates, hopefully coming soon.
[Samsung Galaxy Nexus] donnelldouglas:
Version 3.0.0.1686 ****major problems!!!***

Everything was working perfectly fine before the update, but now I have major problems :crying: Since upgrading to the latest version, the app is very unstable, it stops responding immediately after answering a call, "unfortunately viber has stopped" message appears this happens when the other side answers my call as well... :eek:

Another general issue is that viber background process gets killed every time I get out of the app, so I just get the messages and missed calls just when I reopen the app... the only work-around I could find (that is also hit and miss, sometimes doesn't work) was to enable the status bar viber icon to force the app staying in the background...

Another major thing that is still not properly addressed is to include the option to backup and restore viber messages, which can be very very helpful, the included feature to backup the message history as an excel file is pointless imho, it would be much more helpful for users to have the option to restore the messages back to viber and be able to view it there.

The new user interface redesign is perfect, and the app itself has been absolutely great when its working, please fix it as soon as possible :laugh:

Thank you very much for your efforts
[Samsung Galaxy Nexus] dbleti:
Installed on PC, but seem it doesn't sync messages and call history with phone? Or it happens only to me?
[Samsung Galaxy Nexus] Viber Team:
[MENTION=1775516]donnelldouglas[/MENTION] -

What device are you running? Are you using a Custom ROM?

About the restore/backup - Viber currently allows to export message history, but not restore. We are considering to add the "restore" option in later versions.

[MENTION=4968143]dbleti[/MENTION] -

Viber only synchronizes messages and recent calls that were made after the installation of Viber Desktop. So, from now on all of your messages and recent calls will be synchronized.
[Samsung Galaxy Nexus] donnelldouglas:
I'm running CM10 android 4.1.2 on LG P990.
[Samsung Galaxy Nexus] Viber Team:
Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue. In addition, it would be a good idea to test Viber on Stock ROM on that same phone, in order to see if that indeed is the source of the problem.
[Samsung Galaxy Nexus] mixtapes08:
Amazing update.. One thing that annoys me is the opening of the that takes time and always shows the viber splash screen..

-3StarsAndaSun
[Samsung Galaxy Nexus] Viber Team:
Thanks for the compliments!

Please elaborate on the problem - which screen exactly is slow for you?
[Samsung Galaxy Nexus] PalaceMan:
Hi Viber Team,

Love the new update, looks great! v3.0.0

However, not so keen on web links now opening within the application.

Can this be changed back to opening in the default browser or at least an option added choose?
[Samsung Galaxy Nexus] Viber Team:
Hi,

Thanks for the feedback.

What exactly do you mean by that? Could you please elaborate, and possibly add screenshots?

Thanks in advance!
[Samsung Galaxy Nexus] Sgnex:
The new feature is a bit annoying on viber which opens automatically link in viber's browser and doesn't let to copy link because when pressing link long time then it closes the box and opens automatically viber's browser. Anyway.. Really nice update. Thanks viber devs! :)
[Samsung Galaxy Nexus] mixtapes08:
It always show the viber splash screen everytime you open the app... It's a bit annoying sometimes...

-3StarsAndaSun
[Samsung Galaxy Nexus] andy o:
I agree, apps on Android don't really need their own browser. But anyway, try to tap on a space without text inside the message bubble, and then copy message text.
[Samsung Galaxy Nexus] PalaceMan:
Hi Viber Team,

What I mean is that web sites no longer open in the default browser (Chrome) they now open in the Viber application instead.

Please see screenshot attached.
[Samsung Galaxy Nexus] Viber Team:
Sorry for my late response.

About the Splash screen - we are aware of this problem, and we hope to fix it in one our upcoming updates. We apologize for the inconvenience.

About the "Viber browser" - I see what you mean now, thank you for the screenshot. We plan to change this behavior in one of our upcoming new versions. Sorry for the trouble for now (though we have been receiving some positive feedback over this from our users).
[Samsung Galaxy Nexus] exb0:
A good idea would be to allow user to choose how the web links are handled. Either by viber or their preferred web browser.
[Samsung Galaxy Nexus] Viber Team:
Yep, this is one of the scenarios that we are considering :) Thanks for your feedback!
[Samsung Galaxy Nexus] luka78:
[MENTION=392436]Viber[/MENTION]

Dear,

Please check this page: http://xdaforums.com/showthread.php?t=2284034

All of us having the problem on LG Optimus 2x with crashing Vieber on all JB ROMs

Is there any solution for it?
[Samsung Galaxy Nexus] Viber Team:
I have replied to you in the other thread.
[Samsung Galaxy Nexus] bfc_xxx:
Is it possible on next version to be able to choose custom sounds and not only system sounds? I want eg to have different sound for incoming messages.

Also is it possible to log out from viber service?
[Samsung Galaxy Nexus] averaraz:
great app, better then skype!
[Samsung Galaxy Nexus] Viber Team:
Yep, we're considering to add it in future versions.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality :)

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] bfc_xxx:
Ok done!