yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] demandarin:
ima keep it real on what i thought..things look suspecthave worded his post better to not seem boastful, but you have to see his perspective too. You have to admit, through his posts on the other threads he was really looking for his perfect prime. I mean going through all those primes must take some dedication, plus the time and trips to the stores. There is a saying that "time is money." He spent all those numerous amount of hours in the store to buy and return those primes, and even a good chunk to test one that never turned on. He also wrote a 10 page letter in english an mandarin. He didnt know he was getting a free prime from day one, It just turned out that way. I think it was justified on what he did with his prime. Asus wanted to compensate for the troubles he went through, they gave him a free prime. His brand new prime from Asus left him still not content, that money is a total satisfaction for his ordeal. But in a way, if he does get a TF700 then Asus has accomplished what they intended to give in the first place. A satisfied and happy prime owner.

At least he didnt sell it to someone and have them receive a defective prime.[/QUOTE]

I wrote him a pm....crazy how you still got that quote after I edited it. Didn't want to put it out there like that. You cataloging my posts now? Lol j/k
[Asus  Eee Pad Transformer Prime] junrider:
Hahaha, I just beat you before you edited. Just got distracted in between reply, didnt even realized you retracted your post. :D
[Asus  Eee Pad Transformer Prime] skygunner27:
Couldn't have said it better myself. In the brief letter that came with my Prime it said I could do whatever I wanted with my Prime & Dock. I will repay that kindness by using that gift card to purchase a TF700t. The money is still going back to them. It's just that simple.

My race is about to start online in Wipeout 2048. Got to make this short.

demandarin, I'll read your post after the race.

---------- Post added at 10:53 PM ---------- Previous post was at 10:43 PM ----------

Everything I posted to you and on the forum was/is true and from the heart. I put everything into trying to find a working system.

Me getting a Prime had nothing to do with Gary or this forum. It took me diggin down deep and portraying my horrible experience. I can't begin to tell you how much time/money I lost on buying, exchanging, returning and setting up Prime after Prime after Prime.

Now that I finally have a 1UP on the situation that has been going on since December, of course I going to do some boasting. I think I've earned it.
[Asus  Eee Pad Transformer Prime] xxgmon3yxx:
What's the procedure to follow for the refund?
[Asus  Eee Pad Transformer Prime] shinzz:
Sadly.. as far as I know.. there isn't one. You need to contact customer service, Gary Key through PM.. or some other form... and hope that you get a refund from one of them.
[Asus  Eee Pad Transformer Prime] RipplingHurst:
I tried, no luck so far.

I did PM Gary, but I'm afraid he can't help, he isn't helping anyway so far. I'm going to try Asus support Monday one last time.

My idea is this now: To make a fun YouTube video about this. If it goes viral *big if* lol, then we may have a chance.

The Tranformer Prime. From hero to zero. The most anticipated tablet. The Edsel of all tablets. Cue Edsels parading. Cue Edsels transforming into a giant robot, with home made fma antenna connectors, pogopins and wires dangling from it...reboot. Update. Reboot. End.

The people's mods got to be in the video to show that we'd tried. Erusman's TP v. 1.1 (the brave soul who first opened his tp) with the wires in the retractable plastic straw is so funny in itself, I laugh just thinking about it.

The key is the soundtrack and if I can get my friend's PR guy to produce a nice release for the press, it can be a hit. At the very least I'm sure gizmodo would run it. :D
[Asus  Eee Pad Transformer Prime] 3rdamention:
I think the Refund Nonsense was a Gary Key Marketing Tactic. He said it, it made ASUS sound great in the interview. It made ASUS sound like they are backing this product and will do anything to make their customers happy. That was a great quote by Gary, he is a marketing genius. You know ASUS isn't going to start offering refunds. But claiming they will allows future customers to have confidence in ASUS. That is what good marketing does. Great job Gary!!

If you didn't own a Prime, were interested, and read that interview, you would think "Hey, despite all the problems, if ASUS will refund my money if I am not happy, I will buy one! What do I have to lose?"

Then, once ASUS gets your money, you get stuck in the Matrix of Customer Service ignorance, canned copy and pasted emails, false promises, official threads of fixes that never happen (Serial Number Unknown Anyone?), PM's to a guy from Marketing on a Random message board, then finally you get an RMA 30 days later, and your tablet takes several weeks to fix.

The more I follow all the ASUS Drama, there is only one thing I can be sure of about ASUS. Gary Key is a marketing genius and ASUS owes him dearly. Dude is deflecting all types of criticism on these forums and with his interviews. That is what marketing is, that is what marketing does, that is why Gary Key is on these forums and doing those interviews and not an Engineer.
[Asus  Eee Pad Transformer Prime] skygunner27:
Well said. You hit the nail on the coffin. The sad part is that some Prime fanatic will show up debunking your post. I'm glad I got rid of all my Prime's so I don't have to deal with the burden of trying to get Asus to honor that quote from Gary. You'd think they would post instructions on how to get a full refund. I guess not. Bring on the TF700t w/dock & 2yr. Blacktie Warranty!

I hope they don't place the TF700t in the same sub forum as the ATP. I would hate to have my new TF700t associated with the Prime's problems/reputation.

;)
[Asus  Eee Pad Transformer Prime] junrider:
My wife and I too was glad to get rid of the TF201, too many problems and returns with the same problems. I feel sorry for those who are in the ordeal of having a satisfied tablet and updates comes up and ruins it, and then fix it, then ruin it again. Glad we did all this just before our window ran out.

I think the TF700 will have its own forum, so those owners wont have to be reminded of the TF201. Unless the future batches of the TF201 gets a makeover to make it more stable and improved performance and only get a less than 1% return due to defect/failure back to the resellers and Asus. This would only be the case if Asus learns from their mistake with this current tablet and make sure it doesnt happen again.
[Asus  Eee Pad Transformer Prime] skygunner27:
I'm sure Asus has learned from their mistake. All their new tablets have plastic backs. The TF700t will be the tablet to own. This late in the Prime's life I would be scrambling to get a refund for the inticipation of the TF700t, instead of dealing with the problematic TF201.

;)

Take my money now.
[Asus  Eee Pad Transformer Prime] wynand32:
The only thing I want to say is: you do realize that the TF700T will be made by the same company as the Prime, right? You know, ASUS? The very same company you're accusing of such underhanded deeds?

Honestly, I couldn't imagine buying from a company if I disliked them as much as you guys dislike ASUS.
[Asus  Eee Pad Transformer Prime] junrider:
I guess it really depends on the product per say than the company. If the TF700 becomes the fix of all primes.. then we wouldnt have to worry about the refund. If it does lets say gets released in June, that will give them 7 months from the release of the TF201 to see where they screwed up and how to fix it. I guess well see this summer what the TF700 or other brands are going to offer potential buyers.
[Asus  Eee Pad Transformer Prime] demandarin:
I say if you don't even own a prime anymore or plan on getting another one, why do those people like to hang around this forum so much? Some are actually helpful or hold a good attitude about it, most just try to hang around bashing Asus or prime any chance they get. Why? Haven't you supposedly moved on from Prime? I guess not. They must really or truly regret having to get rid of prime. If nothing new or constructive or helpful can be said, there's really no place for them. I'd say at least Junrider fits the previous sentence. Although he had an unpleasant experience, he still tries to help out. All others only have negative things to say or constantly rant over. That's why they get flamed all the time. They not saying anything we don't already know or has been stressed before. Only so much time can pass before kicking the dead horse becomes kicking yourself in the a$$...lmfao.

I bet if I were to make a poll stating would the prime community like a the former prime owners or Asus bashers or whatever to still hang around, more than 90% would say no. We already in the process of moving on. We have root, we have unlock bootloader, and now finally custom roms. No one needs people to keep dwelling on old issues. If the surface of forum is finally starting to change and look better. Alot more going on now. People not as focused on the issues anymore. Alot more better things to prime than issues some may have. That's all I'm saying ;) move on, still hanging around on a negative note has no benefit to prime community. We already seen the polls. Majority love their prime and keeping it. Nothing can overcome those numbers. Sorry if you may of had a bad experience but don't hang around trying to make it sour for the majority of owners. Its like they feel as if I can't feel good, no one can. I'm sire most don't want to dwell on b.s. negativity.

Prime forum and developement will continue with or without these people. Believe that ;) just move on. If you have a new device, stay in that forum. Stop worrying about what's going on over here as you have no up to date experience with prime anymore. We don't go into other device forums where we don't own device anymore and cry about its issues. Don't care about that device anymore. Live in the now and future. Stop dwelling on the past!
[Asus  Eee Pad Transformer Prime] skygunner27:
Everything that is being said about Asus, Asus did it themselves. I don't dislike Asus....lol. They game me a free new Prime and dock. If they can produce a proper Prime successor w/o problems why wouldn't I give them my business?

Exactly.
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
ac·qui·es·cent/ˌakwēˈesənt/

Adjective:

(of a person) Ready to accept something without protest, or to do what someone else wants.

Synonyms:

compliant - yielding - submissive
[Asus  Eee Pad Transformer Prime] demandarin:
Pessimism, from the Latin a state of mind in which one perceives life negatively. Value judgments may vary dramatically between individuals, even when judgments of fact are undisputed. The most common example of this phenomenon is the "Is the glass half empty or half full?" situation. The degree in which situations like these are evaluated as something good or something bad can be described in terms of one's optimism or pessimism respectively. Throughout history, the pessimistic disposition has had effects on all major areas of thinking.

Self-fulfilling prophecy

Pessimism is sometimes understood to be a self-fulfilling prophecy; that if an individual feels that something is bad, it is more likely to get worse.

Pessimism bias is an effect in which people exaggerate the likelihood that negative things will happen.

Nietzsche believed that the ancient Greeks created tragedy as a result of their pessimism.

Pragmatic criticism

Through history, some have concluded that a pessimistic attitude, although justified, must be avoided in order to endure. Optimistic attitudes are favored and of emotional consideration.

LETS REPEAT THIS AGAIN:

Through history, some have concluded that a pessimistic attitude, although justified, must be avoided in order to endure. Optimistic attitudes are favored and of emotional consideration.

THIS IS HOW PRIME WILL PREVAIL :p
[Asus  Eee Pad Transformer Prime] junrider:
You two are funny. Like old married couples :D. Sorry off topic.
[Asus  Eee Pad Transformer Prime] shinzz:
Can we please keep this on TOPIC? It's already difficult to get full refund since there's no actual "PROCEDURE" .... but the "flame wars" doesn't make it any easier either. I have yet to get my refund (customer support is only providing RMA).... & I'm actually looking for people with information to post.

Although, at this point... I'm thinking about just keeping it (already own TomTom Bluetooth receiver)... although, poor WIFI range annoys me as I can't use it in Hotels and etc when I travel.
[Asus  Eee Pad Transformer Prime] junrider:
Has your window of return lapsed?

Have you already sent it to Asus and tell them you have no GPS and poor wifi?

You may want to mention where you bought it and look at their Spec tab to make sure the GPS is still written (most online sites still do have GPS listed), and argue with Asus that the online specs of your retailer listed as GPS not aGPS. As well as others sites so Asus cant give you the excuse its your retailer's fault. I made a list on sites that still has it last week.

You might want to grab posts from Gary key about the refund and the CNet article... might want to reread I forgot if he mention refund due to GPS.

Be determined and be well prepared to defend if you want your refund or youll be eaten alive.
[Asus  Eee Pad Transformer Prime] demandarin:
agree...........
[Asus  Eee Pad Transformer Prime] PolishPoet:
Well said. Hope the t700 comes out soon so that a lot of these people here find a new place to complain.
[Asus  Eee Pad Transformer Prime] MarcMaiden:
Is the GPS issue people are complaining about happening when they are connected to wifi,

or just trying to use the tablet with no data connection out in the open?

If the issue is happening when connected to wifi or some form of data then I can understand the complaining.

If the issue is when you are not connected to data, then of course you will get bad GPS results..These chips are the same used in cellphones, they need data to be able to triangulate your location.
[Asus  Eee Pad Transformer Prime] shinzz:
Sigh.... I don't think I need to go over "GPS".

Anyways, I'm one of the first .. or the early Prime owners to start *****ing about GPS because I actually bought Prime for navigation. So, with that in mind..

I'm looking for actual "PROCEDURE" from Asus & Public announcement as to HOW for everyone to receive such refund. I for one.. at least.. hope that this thread will gather information from everyone who has received such refund, and help those who are looking for refund.
[Asus  Eee Pad Transformer Prime] -lukin-:
Here you go: http://xdaforums.com/showthread.php?t=1509819
[Asus  Eee Pad Transformer Prime] xxgmon3yxx:
Ill give that number a try sometime tomorrow. The new tabs are coming soon I don't mind paying an extra 100 - 150 for a product that works as advertised I just know that if I buy Asus again ill wait a month to avoid falling on that guinea pig trap.
[Asus  Eee Pad Transformer Prime] jdbaker82:
I will let you know hopefully by the end of this week if I am getting my full refund check from Asus..... The FedEx shipping they provided is ground shipping and looks like its going to take an entire week to get to them.
[Asus  Eee Pad Transformer Prime] shinzz:
Yea, keep us updated.
[Asus  Eee Pad Transformer Prime] RipplingHurst:
I called that number linked above. Got the rma, fedex #, going to send my asus+dock tomorrow. I'll let you know next week.

I'm elated, to tell you the truth. Asus did lift a weigh from my shoulders here, and i hope this will happen painlessly. When will the 700 preorders will be available?
[Asus  Eee Pad Transformer Prime] skygunner27:
I'm glad Asus is honoring their word, by allowing customers to return their problematic units. I also await the TF700t or 300 Pad.
[Asus  Eee Pad Transformer Prime] jyarborough:
I sent out an email to somebody,, I think it was Gary. This is the response I got (not from Gary obviously) I'm not sure if I want a replacement. I want the tablet to work as advertised.

On Feb 24, 2012 1:47 PM, wrote:

Hi Mr. Yarborough,

I am contacting you today in regards to your TF201 tablet. If you are having problems with the tablet I can have a RMA issued for you and have the tablet sent directly to my attention for replacement. If you would like me to issue you a RMA please provide your name, Phone number, Shipping address, and serial number. thank you and have a great day!

Trinity

Edit. Calling that number in the morning
[Asus  Eee Pad Transformer Prime] junrider:
I hope you guys get your refunds with ease. Asus deserves to give back all the money that they didnt earn. Lets just hope its their Memo, Transformer Pad 300, and the Transformer Infinity the money well earned for Asus.
[Asus  Eee Pad Transformer Prime] jdbaker82:
I feel the same way as you and quite frankly I cant wait until the T700 as I am confident all the bugs and QC issues will be hammered out Asus cant afford another Prime debacle they will get it right.
[Asus  Eee Pad Transformer Prime] effezie:
My Prime is on it's14th day today stuck at waiting on a part or something. The repair center would do nothing for me as far as a refund but when I called the 800 number they were most gracious and would have given me the return for full refund RMA # immediately if I had the dock serial number with me. (I was driving at the time and thought I would call to check things out) I have my Prime SN memorized at this point but not the dock.

I'm not sure who posted the 800 number but without that I don't think I'd have any shot at a refund. And most certainly not without XDA! Thank you!

I guess I'm trying to say I don't know what to do at this point. I have never been one to wait this long on anything similar to this. I'll probably give it another week and hopefully not be in the same position and is nice to know that they will return my money based on my conversation with the support person.
[Asus  Eee Pad Transformer Prime] rdalev:
Basically, the same replys I've recieved via contacting Asus through emails, even though I've stated, more than once that I want a full refund and I'm not interested in RMA's, unless they've fixed the GPS issue !

Have contacted Gary Keys twice, via PM and have yet to receive a reply, but on his CP, it's says he won't be back until March 1st, so will wait a little longer to see if his word is good !
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Mine is mailed back as of yesterday dock+ tablet to ASUS HQ in Fremont CA

They paid shipping..

Hai trat helped me... Sent me this replacement and it had screen defects so he offered me a refund...
[Asus  Eee Pad Transformer Prime] jdbaker82:
Been over a week and Asus still has not received my Prime the FedEx shipping they setup is rediculous should not take this long even as ground shipping.
[Asus  Eee Pad Transformer Prime] jyarborough:
I called that number that was posted,, got real good c/s and they said I could get a full refund, they sent me to the GPS /wifi team and that guy walked me through some trouble shooting .. which would have thought that doing a hard reset while the prime was off three time fixed GPS. Yeah that's right. I successfully used Google navigation. From my prime today while driving. Still took a but for it to lock on, but I reached two birds,, and followed directions after that.

They told me that I f had any more trouble. From the device, even down to a dead pixel on screen and they would replace the device and if I did not want a replacement. Then they would issue a full refund as long as I had purchase order receipt ..
[Asus  Eee Pad Transformer Prime] jdbaker82:
They are in a hurry to take your money but not in a hurry to give it back I am STILL waiting for my Prime to arrive @ Asus with the crappy FedEx shipping they provided.

Mar 3, 2012 6:09 AMAt local FedEx facilityNEWARK, CA

Feb 29, 2012 12:19 AMDeparted FedEx locationNORTH SALT LAKE, UT

Feb 28, 2012 2:56 PMArrived at FedEx locationNORTH SALT LAKE, UT

Feb 24, 2012 9:00 AMDeparted FedEx locationHAGERSTOWN, MD

Feb 24, 2012 1:56 AMArrived at FedEx locationHAGERSTOWN, MD

Feb 23, 2012 10:47 PMLeft FedEx origin facilityWHITE MARSH, MD

Feb 23, 2012 8:53 PMArrived at FedEx locationWHITE MARSH, MD

Feb 23, 2012 4:10 PM Picked up WHITE MARSH, MD
[Asus  Eee Pad Transformer Prime] lanthanhvan:
GPS

Spoke to someone at c/s today and got into a big argument regarding what was advertised when it intially came out regarding the GPS. I stated that I bought the unit under the assumption that it was a GPS unit and he kept on saying that it was only with wifi. (of course anything that connects to wifi can get gps).

Can anyone confirm that when it first came out that ASUS intended that the TF201 can function without wifi for GPS. Just want to confirm this so that when his supervisor calls me I have a valid arguement.

Sick and fed up with everything I am going through with this.
[Asus  Eee Pad Transformer Prime] demandarin:
Asus has been saying since day one wifi needs to be enabled to have best GPS results. they never specifically said unit was intended to be used with GPS along without wifi. you still have an argument though regardless. you are likely to get a refund off of being civil with them vs. arguing and yelling with them. good luck on the refund though.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
My mouse should be here Tuesday!

I got

+

Free asus gaming mouse + $59.99 value

Free charger + $29.99 value

Full refund from Asus tablet+ dock

-

Screen protector -$15

Shipping -$20

Hehe I made out like a bandit XD
[Asus  Eee Pad Transformer Prime] rdalev:
I'm calling BS on this one. Nowhere did Asus say anything about wifi having to be enabled in order for crippled GPS to work, in the early release days.........mid December.

It was not until they received rampant complaints, about GPS, did they issue the infamous, " The Prime was never intended to be a fully GPS capable device and you need wifi on, in order to get any type of GPS functionality!"

Again, when I purchased my Prime, nothing was mentioned about the faulty GPS and nowhere, did I read anything from Asus concerning the inadequacy of GPS, until customers made it an issue.

BTW.........Have tried to contact Gary 3 three times, with no response.......guess he's done helping customers out, on this site !
[Asus  Eee Pad Transformer Prime] walie:
Can you blame him? The massive sense of entitlement and immaturity in this forum is pathetic

I rest my case
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
I agree Alot of people on here are immature but they are adults haha!

I am 17 and allowed to be immature :p
[Asus  Eee Pad Transformer Prime] shinzz:
No they didn't.
[Asus  Eee Pad Transformer Prime] S-F:
This is untrue. I have been told this several times by Asus customer service and they have been unable to provide me with any public information supporting this claim when asked.

Also I would like to add that I am an avid reader of this forum and have been for years now. I just decided to join so I can block the quoted member because he/she is clogging up very important threads with enormous amounts of unnecessary comments.
[Asus  Eee Pad Transformer Prime] demandarin:
it was more of an implied statement. what they definitely didn't say was that device had GPS that worked perfectly fine without wifi connection. when people first complained of it to customer service that was the first things they were told. that prime needs wifi enabled to have GPS functioning properly and for faster locks. they never flat out advertised the prime as a standalone GPS unit. you will never find any data from them stating that cuz it never existed.