yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] phantomlord73:
Hello Viber Team and thank you for your feedback on this forum.

I've been experiencing this viber de activation every two days or so since I've installed it on my tablet, running Android 3.2 with manufacturer ROM.

Just in case I checked my IMEI as displayed in the device with the one on the sticker and yes, it's the same. This has been until this week extremely annoying, but now became a show stopper because I do not seem to receive re activation SMS messages anymore, so I am stuck de-activated.

I have also tried re installing Viber and updating it to the latest version, no help!

What could it be? Many thanks.
[Samsung Galaxy Nexus] Viber Team:
@phantomlord73 -

Hi,

We have received similar reports from some other users, and we're checking this issue these days. I would suggest to do the following:

Wait 24 hours, try to register again (both by SMS and callback). Then deactivate Viber (through its Settings), delete the app, (wait 24 hours again if necessary), and reinstall it from Market.

If the problem still persists even after that, please do let me know and we'll investigate this issue further with your help.
[Samsung Galaxy Nexus] Aye Min Hein:
Hi,

I am having a problem with my Viber. After upgrading my andorid OS, I reinstall the Viber again. Then it request to register again. I enter with 4 digits that I used first time. But it doesn't work. I also try with SMS and call. It didn't call my phone. These two didn't work also. I already wait 24 hours , uninstall and reinstall again. These methods didn't work also.If you have any method or could you send the 4 digits by email. Viber call is really good and cheap. I would like to use it again.

Justin
[Samsung Galaxy Nexus] Viber Team:
@Aye Min Hein -

We had a temporary glitch with our servers, that should be resolved by now.

Please take another 24 hours and try both the SMS and the automatic call options. If both fail again, please contact our support team at http://helpme.viber.com - they will try to provide you with further assistance.
[Samsung Galaxy Nexus] reference.phone:
Viber does not work on Jelly Bean :(
[Samsung Galaxy Nexus] showbizz:
Nope... it says Viber Crashed all the time :(
[Samsung Galaxy Nexus] AmirAli44:
I've sended a email, hope they fix the support :D
[Samsung Galaxy Nexus] Viber Team:
Hi all,

This is a known issue to us, and we are working to add support to the new Jelly Bean these days.

We still can't guarantee it will be included in our upcoming big version 2.2, but we're working around the clock to make it happen.

We apologize for the temporary inconvenience.
[Samsung Galaxy Nexus] eezdva:
Good to hear. Miss my Viber like crazy...
[Samsung Galaxy Nexus] exb0:
That's nice. Girlfriend has been pretty upset cause I can't call her at night.. ;c
[Samsung Galaxy Nexus] BatteryCro:
I just hope that won't take few months like when ICS came out.
[Samsung Galaxy Nexus] zyonee:
Well, I hope the incompatibility gets resolved soon. In a few weeks, the OTA's are going to roll out to unrooted Nexus S and Galaxy Nexus devices, if I'm not mistaken. That means a large amount of Viber users will find themselves not being able to use Viber and might start looking for alternatives. Not to forget the fair amount of us who have already switched to Jelly Bean with the version that's available since a few days ago.

Please don't let us down, Viber team!

:)
[Samsung Galaxy Nexus] Wolfglance:
Hello VIBER TEAM !

Please make it happen " to work on JB " as soon as possible...

Best Regards,
[Samsung Galaxy Nexus] exb0:
Probably not because the leap from GB to ICS was huge. But from ICS to jb isn't that big. But of course I might be wrong. Just my opinion :)
[Samsung Galaxy Nexus] Viber Team:
As we said, we're doing everything in our power to include the compatibility for JB in our upcoming new version 2.2

If all goes as planned, it should take significantly LESS time than the work on Viber's compatibility to ICS. Remember that the change from ICS to JB is much "lighter" than the change from Android 2.x to ICS ;)
[Samsung Galaxy Nexus] hung77:
Hi Viber Team

Any indications for a release date of the Jelly Bean version for Viber?
[Samsung Galaxy Nexus] Viber Team:
No specific date yet, but we hope to release it officially to Play Store within the next 2 weeks.

We apologize for the temporary inconvenience :/
[Samsung Galaxy Nexus] sandrotb:
I use Viber for more then 70% of my calls, all my friends and family are on Viber. And I use it only over wifi, so I diden't pay nothing to my telecom operater :))). I think they hate viber:))). So you can see now what it's mean for me, when it doesn't work. So, Viber team hurry up little, with the update. FORCA VIBER!!!
[Samsung Galaxy Nexus] kindiboy:
don't take viber word, the lie alot or they don't have a clue what they're doing.

one thing for sure android users are an after thought to them. try line or just skype...
[Samsung Galaxy Nexus] Viber Team:
Android users are anything BUT "an after-thought" to us. On the contrary, our Android project, despite all its fragmentation and complexities, is one of our most devoted and empowered ones.

Furthermore, we never "lied" to our users. Sometimes estimated release dates have been delayed due to unforeseen technological obstacles, and we always cared enough to update our users, and even reach out to Forums and Blogs to stay in direct contact with them - exactly like we're doing right here on XDA :)
[Samsung Galaxy Nexus] 6jaipur6:
Soo, any soon update for Jelly?
[Samsung Galaxy Nexus] Wolfglance:
When we will see a VIBER update, now that Jelly Bean is official ? ...
[Samsung Galaxy Nexus] Stephen289:
You won't see an update one day after official release nor expect an ETA, besides its only Galaxy Nexus users who currently have Jellybean so don't bet them to be in a rush to update.

It will be released when its ready and not half baked.
[Samsung Galaxy Nexus] kepz:
Appreciate the post, thank you.

We look forward to an update regarding a fix for us Jelly Bean users.

Cheers!
[Samsung Galaxy Nexus] kevinthai4322:
Revert viber back to old number.

Hi , i have a problem. Im using viber when i was in thailand with registered number +66 . Then after sometime , i came to another country and stayed for nearly four month. One day , out of sudden , my viber app suddenly got deactivated and requires me to login. SInce im in another country , i need to re-register with new number. This caused problem for my contacts as they didnt know my new number. What should i do to revert back the app to old number. I can go back thailand soon becoz im working here. Please help me. Thank you.
[Samsung Galaxy Nexus] Luigi_2:
since I moved to jelly bean, I tried out Line and it's really good, beautiful and fast :D, forcing my friends to line too :))

viber is good, but i really dont like the ios conversation theme, it's android that we're using
[Samsung Galaxy Nexus] Viber Team:
Hi,

In order to register to Viber, you need to actually receive the actual SMS or callback with the number you would like to register with. This is Viber's way of making sure you are indeed the number holder.

So, the only way to "revert" Viber to your old number is unfortunately by being able to actually receive the SMS or callback with that number. There are no workarounds for that :(

Your options are:

1. Receive the SMS or callback while Roaming, and use that code to register to Viber.

2. Temporarily register with a local number of the country where you are right now, and tell your friends that that is your new Viber number for the time being.
[Samsung Galaxy Nexus] ikanikolai:
one day after official release? Source code released 3 days ago... But yes, we should waiting for the new release. :)
[Samsung Galaxy Nexus] Ntini:
viber is THE app for me ... save me hundreds of dollars every month

waiting for this update ... hopefully, FAST

anyway ... thanks for this app
[Samsung Galaxy Nexus] sandrotb:
The options is downgrade your Nexus to 4.0.4., and wait the update. When the new release come out, upgrade to JB. It's simple. The update coming soon, 1-2 weeks.
[Samsung Galaxy Nexus] sandrotb:
I think my operator hates Viber:). I love this app.
[Samsung Galaxy Nexus] leto78:
I love viber but I'm not going to downgrade from Jelly bean... I can live without Viber for a couple of weeks
[Samsung Galaxy Nexus] Nofil1o1:
Viber fix for Jelly Bean 4.1?

Hi, is viber now compatible with the latest bersion of android i.e Jelly Bean because when i tried it a couple of weeks ago, the app began to crash during its setup :(
[Samsung Galaxy Nexus] Viber Team:
Hi,

Please read the above messages. We (Viber) explained that we are aware of this issue on Jelly Bean, and we're working on a compatible version. Once we have news, we will let you know :)
[Samsung Galaxy Nexus] :
HI to all, today I have received one e-mail from Viber:

Thanks for contacting us.

Since the Android OS covers a large array of devices, and each device must be tweaked and accommodated individually. And since we are working around the clock testing compatibility in devices and applying the proper adjustments, you can understand that we are not able to test all Android devices available world wide. However, we do flag all strange behavior and adjustments happen very quickly, and as soon as we are confident that the fixes are stable, we release to you another update.

Jellybean: Is not yet supported on any device. We will be testing it on it's officially released devices. Please stay tuned.

For ICS info, and tested devices, please see here:

http://helpme.viber.com/index.php?/...oid-compatible-with-viber-system-requirements

CANT DOWNLOAD for your device, see here:

http://helpme.viber.com/index.php?/...View/100/16/cant-download-from-android-market

We kindly thank you for your patience.

Stay tuned!

Visit us on Facebook and Twitter:

http://facebook.com/viber

http://twitter.com/viberApp

_________________

Michael G.

Viber support team

Viber Media: http://www.viber.com

Viber Support: http://support.viber.com

Ticket History

Cuki (Client) Posted On: 12 July 2012 06:53 AM

My questuon is: when will be fixed for Jelly Bean?

Ticket Details

Ticket ID: WEE-240-44695

Department: Adv. Support 4

Type: Issue

Status: Closed

Priority: Normal

Support Center: http://helpme.viber.com/index.php?
[Samsung Galaxy Nexus] Tuwayq:
So any ETA for the Jelly Bean (4.1) update? in a couple of days, weeks months?!
[Samsung Galaxy Nexus] oscar73:
Why everytime that Android Updates...Viber doesn't follow the update?

It's always the some thing....until appears a real rival to the product....
[Samsung Galaxy Nexus] Viber Team:
We are working on it hard these days in order to make sure Viber is compatible with JB before we release it. We prefer releasing Viber when it is complete and functional on JB, rather than releasing a half-baked app that will generate problems and frustrate our JellyBean users.

We apologize for the delay, and we will keep you posted with news, as promised.
[Samsung Galaxy Nexus] leto78:
I love Viber and I cannot wait to use it again.

I take this opportunity to make a few suggestions for improvement, since there are actual Viber developers reading this forum.

Presence: this feature should be improved, namely allowing users to see if their contacts are connected, which is important when sending messages. Also in this feature, it is important to see that the other user it typing, when in a conversation.

Echo cancellation: sometimes, in long conversations, the echo cancellation goes nuts and you start to listen to your own voice. Maybe this is a codec issue but the only solution is to disconnect and connect again in order to reset the echo cancellation.

Ringing confirmation: it appears to be ringing on the other side, even when the user is not connected.

Great work!
[Samsung Galaxy Nexus] javierpr19:
But always on every android release, your app has errors and is not compatible. Can you test your app with android betas and pre-releases versions?

I think that this is not serious.
[Samsung Galaxy Nexus] hassanshahzad:
When is 2.2 coming? Waiting patiently... hope its soon ... please reply ... :what:
[Samsung Galaxy Nexus] Viber Team:
@leto78 -

Thank you so much for the suggestions and the time you put into it :)

* Presence - this is something we are considering to add in the future. Please stay tuned for news and updates on that.

* Echo cancellation - we have received such reports from some users, and we hope that the upcoming version 2.2 will solve this issue (there's an improvement of codecs). After installing 2.2, we'd appreciate if you could let us know if this issue has been resolved or not.

* Ringing confirmation - just to clarify: you're saying that you're seeing "Ringing.." on your call screen even though the other side is offline? This is strange - I don't think we've received similar reports in the past. I suggest that you test it again on 2.2, and if the problem persists (and you've made 100% sure that the other user is offline) - please do let me know, and we'll check it thoroughly on our part.

@javierpr19 -

In our company, we prefer delaying releases a little, and not release a half-baked product as soon as possible. Please note that most users are not as "forgiving" as you when it comes to an app with errors, as you put it, and will simply prefer not using the app at all if it starts generating problems after installing it ;)

@hassanshahzad -

If all goes as planned, it should be within the next week, but we still wouldn't want to guarantee anything. We're working around the clock to complete its development and testing as soon as possible :)
[Samsung Galaxy Nexus] H-KaN:
I hope you guys make this app work on jelly bean very soon...honestly...just because of this app I am using ICS though I so wanna use Jelly Bean...waiting for that great app.
[Samsung Galaxy Nexus] andy o:
Wouldn't this require Viber to be running all the time, with a startup service? Correct me if I'm wrong, but right now Viber doesn't run on startup, but gets activated via a push notification when the user taps on it, or something like that? As far as I can tell all the other similar apps that don't require log in like Whatsapp and Tango do run at startup and have a service running all the time, presumably for things like this. I like how Viber takes a simpler approach and doesn't use RAM unless the app itself is actually used.
[Samsung Galaxy Nexus] leto78:
A friend told me that there actually two different states: calling and ringing

He told me when I see calling, it's not actually ringing on the other side, it just means I have a connection and the destination will receive a missed call notification when they come online again.

I haven't been able to confirm this, but I'll be sure to test it on 2.2.
[Samsung Galaxy Nexus] Viber Team:
@andy o -

Viber utilizes Google's C2DM service in order to stay available at all times, even when it's completely shut off. This means that Viber uses 0 RAM, and only "wakes up" upon events, like receiving a call or a text message. However, note that relying solely on C2DM usually does not guarantee 100% availability, because if your connection with Googles' servers is momentarily disrupted, the "waking" of Viber may be slightly delayed. This is why we always recommend our users to keep Viber running in the background. It uses very little RAM when running in the background, and improves the user's availability.

@leto78 -

What your friend told you was almost 100% accurate ;) Allow me to clarify:

When you use Viber, you can tell indirectly if your contact is online as follows:

When you make a Viber call, you will first see "Calling". It will immediately change to "Ringing" if your contact is online and their phone is literally ringing. The missed call notification will appear either way - both if the destination was offline when you were ringing (in which case they will see the notification only when they come back online), and also if the destination user was online (and you saw "Ringing.." on your side), and they simply didn't pick up the call on time, or chose to ignore it ;)

When you text, "Delivered" means the message has been received on the other side's phone (they're online). If you only see "Sent", it means it's been sent from you, but pending the other side to come online (they're offline at the moment).
[Samsung Galaxy Nexus] yngwie1234:
Thank You

Thank you Viber Team for your professionalism and your dedication to your "clients"

i have never seen develpoers be as helpful and responsive as you guys with every email that i have sent you and now your replies here in this forum that i recently joined.

I am a Galaxy Nexus Jelly Bean 4.1.1 user and i keep checking the playstore for a viber update because viber is the most crucial app on my phone.

Thank you again for replying to all my emails so quickly addressing the problem with Jelly Bean support.

I know you guys are working around the clock for an amazing new version which i am sure we are going to be impressed with.

Keep up the great work. Waiting eagerly for the update/fix v2.2

Joe,

Lebanon
[Samsung Galaxy Nexus] Sir_Oliver:
Update for Viber in PlayStore. Dont work on my jelly bean GN.
[Samsung Galaxy Nexus] BatteryCro:
And it's not like JB is some completely diferent OS, it's almost the same as ICS and all of my 100+ apps are working normally on it. Why Viber always have to be few months late to the party? I would gladly pay for the app for this to stop happening.
[Samsung Galaxy Nexus] voostroo:
Error

Was waiting for the update and checking play store every day ... :( Still doesn't work on my Galaxy Nexus JB 4.1.1 ! Why ???

Can't live without this app... All other apps working with JB no problem , what's wrong with Viber ?? :(
[Samsung Galaxy Nexus] zyonee:
Half baked crap...
[Samsung Galaxy Nexus] voostroo:
So the update is there but still crashes on JB ?? half-baked (cr)app... :( :(
[Samsung Galaxy Nexus] s01o:
For me too!

CURRENT VERSION:

2.2.0.1344 :(
[Samsung Galaxy Nexus] leon912:
I update to fiber 2.2. but it still failed to work on my GN jelly bean.
[Samsung Galaxy Nexus] iggyone:
I can confirm that on Nexus S updated with latest official 4.1.1 OTA the newest Viber release also crashes. Constantly... :rolleyes:
[Samsung Galaxy Nexus] zyonee:
This is because they obviously didn't give a **** about platform compatibility, and cared more about group messaging. #fail
[Samsung Galaxy Nexus] oscar73:
Why nothing of this it's a surprise for me?!?!?!

This only shows that the Viber Team was not telling the truth when they say that they are being carefull with JB version and bla bla bla....

Well now we have Tango video calls with...text messages....
[Samsung Galaxy Nexus] Viber Team:
All,

Viber 2.2 does not support Jelly Bean

yet

. We are aware of this, and of course - we did not neglect our Jelly Bean users!

Our effort to fix Viber for Jelly Bean is parallel to other features that were added to version 2.2. We hope to bring you the anticipated fix for JB very shortly, and we'll keep you posted when this happens, of course.

Don't worry, this is our top priority at the moment, and we are presently working hard on this issue and hope to have it resolved for you shortly. We ask our fans for a bit more patience, and we apologize for the temporary inconvenience :/

* A general note - should you encounter problems with the new version, please be sure to use this direct link to report it to our Support Team. With your help, we will be able to release speedy updates addressing the errors you found Here's the link: http://bit.ly/ukGVJ0
[Samsung Galaxy Nexus] hiphopboy:
So when you will be release a version for jb supported ?
[Samsung Galaxy Nexus] Viber Team:
We still wouldn't want to guarantee a specific date (so we don't disappoint our users), but as we said - we are working on it around the clock this very moment.

We will update you as soon as we have news ourselves.
[Samsung Galaxy Nexus] hung77:
I am gonna try Tango, the Viber problem may take months to solve.

Thanks for the suggestion
[Samsung Galaxy Nexus] Viber Team:
Fortunately, we're not talking about "months" here, not at all ;)

Much sooner than that.
[Samsung Galaxy Nexus] oscar73:
Hummm can´t you see that viber users that move to Jelly Bean are already disappointed???
[Samsung Galaxy Nexus] andy o:
Jesus guys, breathe a little. JB just came out.

Anyway, is there a general Viber thread? I have some q's that don't pertain necessarily to the GNex, like, would it be possible for us to enable one Viber account in two (or more) different devices? I mean Viber does work on the iPod Touch, but you still need a phone number to associate it to.
[Samsung Galaxy Nexus] vladanpg:
Whenever I upgrade the OS to a newer version, viber is the only app that does not suppot it. Every other app works just fine. Why is that?
[Samsung Galaxy Nexus] Hawks556:
Yes, it would be nice if they atleast released a version with the messaging part working (I use it alot more than the calling function). Other similar messaging apps are working on Jelly Bean so I guess it's the calling function that's causing problems.
[Samsung Galaxy Nexus] leto78:
I completely agree!

However annoying not to enjoy a great app such as Viber, Jelly Beam has just been released and everyone knows that if you want everything to work properly, you should delay upgrading your OS. This is true for Windows, Linux, OSX, iOS and Android.

Wasn't one of the latest OSX updates that had serious problems connecting to many APs? That is much worse than a few apps not running for a couple of weeks.
[Samsung Galaxy Nexus] eezdva:
It's true. Viber has been the only app that isn't working on my phone.

I understand that you guys need to switch and make it work perfectly but I never heard of apps like Line or others before . But as you guys again are kindda late with updating I switched and I'm sure man more people did .

I will use Viber again when it's updated cause for now more people use it then the other apps. But it's just a matter of time whenever you guys update your app as late as this that people will change app.

This is not a good trend you are setting.
[Samsung Galaxy Nexus] ali87:
Will the Android version get the Audio Engine update as well? If yes, will it be in the next JB supported update?
[Samsung Galaxy Nexus] Viber Team:
@andy o -

At the moment the option you described is not possible yet. We are considering to add it in the future, and we recommend you to stay tuned for news and updates.

So, if you'd like to have Viber on 2 different devices, you'll need a different number for the second device, e.g your home landline number.

@ali87 -

Yes, in the new version (Viber 2.2) we have added improvements to our voice engine, so sound quality should improve.

Once it's compatible with Jelly Bean, it will naturally be the case there as well.

@eezdva -

We are working as fast as we can within the timeframes and resources that we have. Please bear in mind that our manpower is limited, and we need to adapt Viber to many different platforms, and this includes both voice and messaging. This is not an "excuse" per se, but naturally it is also of our great interest to release Viber as soon as possible (we are not happy with the delay either).

As we said, we are working around the clock to bring Viber to our Jelly Bean users as quickly as possible. We kindly ask for just a bit more patience :/