yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] rxmd:
It seems like ringtone and sound support are still a bit flaky. I still can't get any ringtones on incoming calls, with the result that I miss them.

Viber still seems pretty hardware dependent - my phone is a Caterpillar B15; before I had a Motorola Defy with Cyanogenmod 7.2 and it wasn't working there either.
[Samsung Galaxy Nexus] 4pranax:
I am online when i exit app Why?
[Samsung Galaxy Nexus] Viber Team:
[MENTION=1385704]rxmd[/MENTION] -

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://helpme.viber.com/Knowledgeba...roid-supported-with-viber-system-requirements

We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

[MENTION=4096637]4pranax[/MENTION] -

Viber remains available for calls/texts even when it's closed, using the C2DM service (a Google service allowing apps to "awaken" upon certain events). The reason for this behavior is that Viber is meant to be a substitute for your telephone services. Please note that when it's shut down, it is really not running in the background (no battery consumption at all).
[Samsung Galaxy Nexus] seljachina:
hi, one question.

i'm on android 2.3.4 and use Viber v2.2.3.109, and i dont want to update because of reason :D and every morning in notification bar is prompt for update viber to newest version. can i disable that prompt somehow?
[Samsung Galaxy Nexus] Boozezela:
Hi,

I am experiencing the dreadful "output from the loudspeaker" bug that affects a lot of MTK based devices.

However i have also discovered that Viber works well with my device (a MTK6589 based ThL W8+) in these 2 scenarios:

1) With "Show Viber status icon" set to on: it works only when I close and relaunch it (more options/exit or "Force close")

This need to be done once and it works till I restart the device.

2) With "Show Viber status icon" to off: it works every time without the need of doing anything at all.

It would be interesting to see what would happen if Viber's autostart could be delayed by 20-25 seconds to see if improper audio routing is caused by Viber starting too soon. This of course does not explain scenario 2.
[Samsung Galaxy Nexus] Viber Team:
[MENTION=4568144]seljachina[/MENTION] -

The option to see or not to see notifications about updates is an option provided by PlayStore. You should look for the option there.

[MENTION=4779171]Boozezela[/MENTION] -

This specific behavior might also be a result of the fact that you're using a Custom ROM. Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue. In addition, it would be a good idea to test Viber on Stock ROM on that same phone, in order to see if that indeed is the source of the problem.
[Samsung Galaxy Nexus] Boozezela:
I understand that you cannot afford to support all the available ROMs, given the modifications done by the ROM author , there is a good 98% chance that Viber will have the same issues with the stock ROM as well.

What saddens me is that you did not even bother to read my message: there is no need to offload the responsibility on the ROM author, since I have also provided TWO workarounds for the issue.
[Samsung Galaxy Nexus] Viber Team:
Thanks for the clarification.

We did read your previous post, yet still, we cannot claim to officially support custom ROMS. The reason for it is that even though it might seem like a minor change for the users, it sometimes does require a substantial amount of time and manpower to fully adapt Viber’s coding to each and every ROM, which just needs that minor adaptation (multiply that by thousands of ROMS out there in the market today).

We do, however, genuinely appreciate the workarounds you suggested. In future versions, we will see what can be done regarding this issue.

Thanks again,

The Viber Team.
[Samsung Galaxy Nexus] Boozezela:
Perfect. I can now confirm that Viber 3.0.1.3 has the same issues on ThL W8+ STOCK ROM ThL_W8.JB2.FHD.EN.COM.8P128_MT6589V1.0.5_20130517.

The workarounds are still working on the stock ROM as well.

Given the fact that this phone executes a substantial number of init scripts at boot, it is possible that delaying Viber's startup the audio could be routed properly (of course this is just an assumption).

On the other hand you are the only ones that can understand what difference showing or not showing Viber's notification icon in the status bar makes when Viber starts and why audio routing issues just disappear.

Note that a fix from your side could potentially address multiple MTK based phones/ROMS.
[Samsung Galaxy Nexus] seljachina:
yes that is truth, and i disabe that in google play app..

i have couple old apps installed and they are not asking for updates, only viber ask.

ok to ask 2 3 times, but it ask every day. please fix it in future builds.

edit:

obviously you're not familiar with how Viber works, or does not want to say.

if you use old version of viber app, to stop it to check/prompt for updates, add this to hosts file

127.0.0.1 www.cdn.viber.com
127.0.0.1 cdn.viber.com
[Samsung Galaxy Nexus] Viber Team:
Then this is a problem.

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)

* Make sure you explain in your ticket that you disabled this option in Play Store.
[Samsung Galaxy Nexus] PearLRoX:
hi, first off all.. viber looks very good with the new look ! (i'm new on viber)

but.. the vibration when texting with many people is killing my battery..how can i turn this off ? everything is unselected in viber settings.. :confused::(
[Samsung Galaxy Nexus] Viber Team:
Thanks for the kind compliments!

Unfortunately this option is not available yet.

We plan to add customized vibration+sound to Viber's settings in the future. When we have news about it, we'll let you know :)
[Samsung Galaxy Nexus] PearLRoX:
Thx for the fast answer! ;)

Ok i'm looking forward to it:good:

Also, if i 'log off' from viber.. that's all ok but afther a wile viber runs back again without permission to start from me..

I was on work and forget to turn of the sound.. but i logout from viber and use greenify for closing all my apps. . But unfortunately viber starts automatically again (suddenly i gets 3 messages) ..i don't like to have running apps in background because of the draining. .

I hope this was a good report for you guy's to look at it.. :D
[Samsung Galaxy Nexus] Viber Team:
After you close Viber, it will still remain available and will open up *only* upon incoming messages or calls. This is how Viber is expected to behave, since it is essentially a communications app and we see it as a 'substitute' for your cellular service.

If Viber opens up randomly (even when you don't receive calls and messages), then it is a problem. Is this the case?
[Samsung Galaxy Nexus] PearLRoX:
So viber is always active on background even i 'log off' at the option menu..

Its only go on afther 5 min afther i log off (and i receive my message indeed)

Thanks!
[Samsung Galaxy Nexus] andy o:
AFAIK Viber, like Whatsapp and others (notably not Line and Kakao) use Google Cloud Messaging, which is "push", basically the same as Apple's system. So Viber would not be technically running all the time, you just get the notifications via GCM and they open Viber when you hit them. That's also why it resurrects after you Greenify it.
[Samsung Galaxy Nexus] Viber Team:
So it opens back up even when you don't receive messages/calls?

If so, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] PearLRoX:
Yes it is.. it open automatically without i reopen the programma afther a log off (also with a force close)

Thx i will do.

Greetings
[Samsung Galaxy Nexus] sui785:
The app is draining my battery because of audioOut2 wakelock. Any fix for that?
[Samsung Galaxy Nexus] Viber Team:
Thanks for the report of the problem.

This issue was known to us and should have been fixed in previous versions.

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] Corduroy-21:
First of all I must say that I really like Viber and is my messaging app of choice in my phone.

After the latest update I have a problem though.

When I exit the app by either pressing the Home or Back button, the app disappears from the Recent Apps. This never happened before.

So in order to use it I have to exit what I'm doing and use the Homescreen shortcut in order to open it again, while I just went to Recent Apps and just opened it from there.

I know it's a "first world problem" but I use a lot my Recent Apps in order to multitask and it's a bit frustrating.

The thing is that the problem doesn't happen always, sometime Viber is there in the Recent Apps.

I don't use any ROMs, just plain stock 4.1.2
[Samsung Galaxy Nexus] Viber Team:
Even if it's a "first world problem", we'd still like to take a look at it ;)

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] Corduroy-21:
Thanks for the answer. It seems that after clearing app data, force stopping, uninstalling and re-installing the problem seems to go away. It's been one day now without problems.

If it happens again I'll report to the support team.
[Samsung Galaxy Nexus] penfold:
I've been seeing lately more and more often messages that are 'sent' and not 'delivered' by differences of up to an hour or two.

I also have been receiving messages an hour or more after they were sent to me.

This is not a problem with my connection as everything else in those timeframes works fine.

What is the problem here?

Thanks
[Samsung Galaxy Nexus] fux0r99:
I also have same problem with messages being sent even up to 4 days after I sent them to other viber contacts using high speed WiFi or 3g connection on both ends.
[Samsung Galaxy Nexus] Viber Team:
Hi,

When you send a message, "Delivered" means the message has been received on the other side's phone (they're online). If you only see "Sent", it means it's been sent from you, but pending the other side to come online (they're offline at the moment). So, if messages remain at "Sent" and do not become "Delivered", you might want to check with your destination contact whether or not they are connected to the internet.

If you are sure that the destination user was online and their connection was fine, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] adeelhayat90:
Hello everyone, my system settings does not show viber under accounts and no option to add it in the people app. Pls help um using latest version on my Nexus 4
[Samsung Galaxy Nexus] shpitz461:
Is there a way to boost the volume? even with the phone's volume all the way up it's still very low.

Galaxy Nexus GSM with android 4.3 (avatar rom).
[Samsung Galaxy Nexus] Viber Team:
Unfortunately there is still no way to do it.

We are considering adding this option in the future, and once we have news we'll let you know.

We apologize for the temporary inconvenience.
[Samsung Galaxy Nexus] reneftw:
Hello. Is there any way to disable the vibration for incoming message when I'm chatting? It's the only reason I don't use viber, as it's very annoying imho.
[Samsung Galaxy Nexus] Viber Team:
[MENTION=4037428]reneftw[/MENTION] -

Currently, Viber utilizes your phone's main settings for volume and vibration, so if you want to change anything in Viber, you should change the settings of your phone itself. In the future, we plan to add settings that are specific only to Viber, and when we have about this we will publish it officially.
[Samsung Galaxy Nexus] reneftw:
That means that in order to have the vibration disabled when chatting, I have to disable the vibration for sms, calls, mails? Not such a good idea.
[Samsung Galaxy Nexus] Viber Team:
As we said, we are considering adding an option specifically for Viber in the future.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. Unfortunately it is not possible for us to integrate every suggested feature into Viber, but the more people join on a request, the faster it will become reality :)

You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] Viber Team:
Hi,

We are excited and proud to announce that we have just released a major new update to our mobile application: Viber 4.0!

What's new in the new version?

- Choose from over 1,000 stickers in the brand new Sticker Market. The Sticker Market features endless possibilities for brightening up your conversations. Download themed sticker packages and enjoy the party!

- Push-to-talk voice messaging. Send messages instantly with the new push-to-talk feature that streams your voice message as you record it.

- (Android only) Supported tablet compatibility. Viber is now fully compatible with your tablet device(s). Enjoy quality conversations, wherever is most comfortable for you!

- Group capacity increased to 100 members. Whether you want to share with your nearest and dearest or just send a message to a large group of people, Viber groups let you get in touch with even more people, all in one place.

- Beautiful conversation backgrounds in the new background gallery. Choose elegant backgrounds to decorate your conversations from our new collection, designed by our very own Viber artists.

- Forward messages to your groups. Sharing is caring. The popular feature for contacts is now also available for all groups!

As usual, we will be right here to receive your thoughts and feedback. If anyone encounters any problems or would like to share their experiences from our new update, please don't hesitate to contact us.

Best regards,

the Viber Team.
[Samsung Galaxy Nexus] Carlos_Manuel:
Awesome, Thanks! :good:
[Samsung Galaxy Nexus] Carlos_Manuel:
Hello [MENTION=3599035]Viber Team[/MENTION]

Is there any way to fix this thing: (Check attachment), I don't see my friend's picture on viber..

I have Finnish (+358) phone number, but she has Estonian phone number (+372)...

for some reason she doesn't see my profile picture and I don't see her. It's a bit annoying. :/

I have tried wiping viber data and then opening Viber again but it didn't help...

Thanks! :)
[Samsung Galaxy Nexus] Viber Team:
[MENTION=4022928]Carlos_Manuel[/MENTION] -

Thanks for the details.

Hmm... your different country codes should be the matter here.

Please check out this page in our HelpDesk in order to refresh the synchronization of the contact: http://helpme.viber.com/index.php?/...st-is-not-showing-your-friends-as-viber-users

Also, please make sure both of you are running the latest version of Viber (a new update was released just recently).

Does the problem still persist?
[Samsung Galaxy Nexus] Carlos_Manuel:
Thanks. But still no luck...

We both are using the latest version.

I deleted the number from contacts and added it back via Viber... and then when I opened viber I saw her picture a second and then the picture went away and now it's the same...

But later I try to add my number again on her phone, maybe this way works. :)

Edit: problem solved, Thank You! :))
[Samsung Galaxy Nexus] gahbahj:
desktop installation - no callback option

i have viber installed on android phone in usa. want to install on vista desktop. not able to receive your access code sms, but when i installed on phone i used the callback option to receive the code which worked fine. the desktop install asks for code but there is no option for callback so i cant go any further. please tell me how to make callback option available or provide an option that works. thanks
[Samsung Galaxy Nexus] Viber Team:
[MENTION=5619301]gahbahj[/MENTION] -

When registering to Viber Desktop, the code is sent to your active mobile Viber account (not a regular SMS or cellular call).

Did you make sure your mobile app was available?

Also, you may try registering to Viber Desktop when connecting to a few different internet networks.
[Samsung Galaxy Nexus] gahbahj:
thanks Team! please have your software team update the install to let people know where the code will go
[Samsung Galaxy Nexus] fux0r99:
The windows 8 viber version from windows store simply asks for your mobile number an sends the code to your phone to activate it to use on desktop.
[Samsung Galaxy Nexus] thesebastian:
Have you plans to release a <Widget> to "direct dial" Viber contacts?
[Samsung Galaxy Nexus] Viber Team:
Hi,

It is certainly a feature we're considering for the future, but unfortunately we still don't have any expected release dates.

we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. Unfortunately it is not possible for us to integrate every suggested feature into Viber, but the more people join on a request, the faster it will become reality :)

You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] _65536_kb_sec_:
Hi guys,

It's been a while but anyway, it keeps me bugging a lot.

I've recently started using viber again, but still nothing has changed and here's what I mean:

1.When listening to music or radio, every time viber notify me for a new message the music stops, a second of silence, the notification tone, then again a moment of silence and the music comes back again. This guys have been going on ever since. And further more a friend of mine with an Iphone told me it was the same with her device.

2. As usual with Sony devices, there is a call delay - first it vibrates, then at some point ring, and when I pick up, for the first few seconds the other side they hear the vibration.

Please advice me with some info with the issues.

EDIT: Device it Sony Xperia P (LT22i)
[Samsung Galaxy Nexus] duongtunglam:
Over 1 year, and this feature still not be added. Too bad.

I alway got calls from sales man, ads. I blocked their GSM call easily, but now they called me by Viber. I can ignore them or hang up, but it's really annoyed, they spam me very much.

I'm using Viber to contact with my family, but it's bring nightmare to my life, just because missing Block Calls & mesages feature. It's very basic, just look at other VoIP app as Line, KakaoTalk, Tango...

VIBER GUYS, PLEASE ADD THIS FEATURE ASAP, WE NEED IT, AND WE WAITED TOO LONG (OVER 1 YEAR)!!!
[Samsung Galaxy Nexus] duongtunglam:
Do you ignore my last post? ignore user request from 1 year ago?
[Samsung Galaxy Nexus] katmad:
Hi. How about turning off vibro in only vibro sound profile? Thanks.
[Samsung Galaxy Nexus] mooz1:
I forwarded a viber picture message to another viber contact and a copy was sent to the sender without me doing it. I got WTF from the sender. Very embarrassing.
[Samsung Galaxy Nexus] Kristi-Tech:
How can i turn of the vibration? ....my phone looks like a vibrator in my hand WTF :confused:
[Samsung Galaxy Nexus] Viber Team:
Hey,

For Android devices, you can disable the vibrate feature by doing the following:

1. Open Viber Settings

2. Select Notifications

3. Uncheck the box next to Vibrate when ringing

This will disable vibrate for calls and messages

---------- Post added at 09:21 AM ---------- Previous post was at 09:18 AM ----------

Hi there,

Unless the picture was sent in a group conversation, this is not expected Viber behavior. We would like to investigate this further. Please open a support ticket here: http://bit.ly/1aOwGy2
[Samsung Galaxy Nexus] Kristi-Tech:
Thanks, i found another solution yesterday. I used App Ops to deny Viber use the vibration. It works! ....But i think it would be great if there was a clear option to allow/disable vibration. Not everyone likes it.
[Samsung Galaxy Nexus] Carlos_Manuel:
Edit: Deleted!
[Samsung Galaxy Nexus] notmiami:
[MENTION=3599035]Viber Team[/MENTION]:

Hi! Please make an option to turn off the vibration when messages arrive. Its very annoying, that we cant disable it. There is an option for turn off vibrate when ringing, but it dont turn off for messaging. Thanks a lot!
[Samsung Galaxy Nexus] ExTrEmEe:
[MENTION=3599035]Viber Team[/MENTION]

Hi, is there any way to edit incoming messages vibration? Seriously, this 3 long vibrations is really annoying, especially when you receive few messages in short time, phone turns into freaking demolition hammer. :eek:
[Samsung Galaxy Nexus] htuananharch:
Yep. triple vibration. I want disable this. But I can't :(
[Samsung Galaxy Nexus] St.Noigel:
If you have root you can do it.

Just download APP OPS from Play Market and ban vibration for Viber app ))
[Samsung Galaxy Nexus] Viber Team:
As we explained above, these options are on our list of development

Meanwhile, Viber should utilize your phone's main settings (meaning if your phone has vibration off for its own messages and calls, then Viber should comply with those settings).

Is that not the case?
[Samsung Galaxy Nexus] lukacs.attila:
Yeah, that should do the trick, but... You're only promising an update. I understand that Viber is a free utility and you have a lot of users and other platforms, but... Implementing the ability to switch on/off vibration and/or custom notification is not a big deal.
[Samsung Galaxy Nexus] Viber Team:
You are right - technologically, it is not an impossible task to implement the options you mentioned into our app. However, please bear in mind that you are not the only user who requests features from us among our millions of users worldwide

Aside from that, we also have other projects running in our company, like Viber on whole new platforms, for example.

All of the above doesn't mean we neglect our users' requests. Adding the features mentioned above is certainly on our list of development, but we still haven't had the time to fully develop them and/or test them thoroughly before releasing (and we cannot take that lightly, because we want to keep Viber's high quality and bug-free experience).

We apologize for the temporary inconvenience, and we hope to complete these features and implement them soon. We'll certainly keep you posted with news :)