yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] andy o:
And on a related note to the post above, the new "use system sounds" settings... I don't think that's what people were asking for, but for the ability to change the app sounds like whatsapp and others do.
[Samsung Galaxy Nexus] .wojtek:
Why the latest version keeps starting up with the system even tho I explicitly cosed it?! I want to keep viber on my phone but have ability to close/run it *WHEN I NEED IT* :/
[Samsung Galaxy Nexus] kymlalu:
The bug?/problem with sending image photo is still exist.

Take photo from viber, can't send. Im stuck on screen with taken photo with cross and "ok" button.

And in gallery way, pick photo from gallery black screen appear and when i click on choose nothig is send.

JB 4.2.1 (tried many ROM include stock from google)

Odesláno z mého Galaxy Nexus pomocí Tapatalk 2
[Samsung Galaxy Nexus] Viber Team:
Hi there,

As some of you have already noticed, we have released a new version of Viber - 2.3.0 !

What's new?

- Use your own ringtones from Android as your Viber ringtones!

- Include cool emoticons in your Viber text message.

- Reply to cellular (regular) SMS using Viber.

- Share Stickers with your Viber contacts.

- Add a custom location to your Viber texts.

- Many other enchancements and improvements.

So, make sure you download the latest version! :)

Please feel free to let us know your thoughts, questions and comments, we'd be happy to hear from you.

Viber Team

@Nikos_s3 -

Thank you for the report and the compliments :)

Please specify - which phone and Android version (+ Custom ROM) are you using at the moment?

@andy o -

At the moment this is the solution that we found for users who urgently requested to replace the standard Viber ringtone. In the future we are considering to add fully customizable ringtones for Viber.

@.wojtek -

Do you mean that Viber runs automatically even after you use the "Exit" option?

Please check this list of officially supported devices: http://bit.ly/Hm5k9p

If you have a device that's not fully supported, or you are using a Custom ROM, then either of these could be the reason for the problem.

If neither is the case, then we kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0

With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it

Thanks in advance :)

@kymlalu -

Thanks for the report. Please use the link I provided above in order to report the problem to our Support Team, so they can take a close look at the problem as soon as possible. Thank you!!
[Samsung Galaxy Nexus] .wojtek:
Yup, I select "Exit", Viber stops but after restart it pops up again. (I was so annoyed by this that I've actually removed the app alltogether...)

I have gsm galaxy nexus which seems to be supported. I'm also running CM10 and everything was working ok until last upgrade of viber. It would be more sane to just have option "automatically run service upon start" than relay on the concept that if I exit app it should not start. I'll submit a ticket tho.
[Samsung Galaxy Nexus] Viber Team:
@.wojtek -

Thank you - after submitting, we will certainly look into the details.

However, as I mentioned, please make sure to test this issue without the Custom ROM (on Stock ROM), in order to rule out the possibility that this is a ROM related issue. Also, it is recommended to test this when all other apps/services are shut off, to make sure this isn't a collision with some other service.
[Samsung Galaxy Nexus] .wojtek:
will all due respect - I didn't have the issue previously and jumping from stock to CM back and forth doesn't sounds like much fun right now... It's easier just to uninstall misbehaving application - way less hussle, especially when Viber is only additional channel of communication that I can live without...

EDIT: sooo... lol? This constant starting after reboot is supposed to be a 'feature' of the new version - bye Viber...
[Samsung Galaxy Nexus] andy o:
I'm not surprised that Viber now runs at startup, it's been hinted that this was coming before, and other apps like it do it too, like Whatsapp and Tango. I rather liked the way it was before, didn't it start itself via a push notification, like it has to do on iOS?
[Samsung Galaxy Nexus] Doomhamma:
Hi!

I have 1 question, how exactly is "- Reply to cellular (regular) SMS using Viber." working? Thx in advance!
[Samsung Galaxy Nexus] mqazimi:
activation code

has anyone recently having problem with activation code and voice call activation?

I'm having problems for almost two weeks.

I'm not able to receive sms activation code, neither voice call activation.

I'm on stock JB-4.1 not rooted (currently).

Thanks,
[Samsung Galaxy Nexus] Viber Team:
@.wojtek and @andy o -

Actually, nothing intentional changed in our policy on startup - when you use the "Exit" button, Viber should *not* restart itself automatically - but ONLY when there is an incoming Viber message or call.

As we said, after you submit a ticket, we will look into it and hopefully find the source of the problem. We apologize for any inconvenience caused.

@oomhamma -

When you receive a regular (cellular) SMS, you now have the option to quick-reply to the sender using Viber (assuming they are Viber users, of course) - and it's free :)

@mqazimi -

May we ask what country you're located in, and which cellular network? (Kosovo, we assume, seeing your avatar..)

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
[Samsung Galaxy Nexus] andy o:
I wasn't talking about the restart after exit tough. I was talking about running at startup, which correct me if I'm wrong but I don't think it happened in a fairly recent version.
[Samsung Galaxy Nexus] ogure4ik:
After update I can't use viber. When i try to send message to viber contact, i receive "viber no longer installed..."

I tried to reinstall viber, now i have only 10 contacts in viber contact list. Even if i sent message to those contacts, they receive my messages but can't answer me.

Some of my friends have the same problem. How i can resolve this issue?
[Samsung Galaxy Nexus] .wojtek:
Oh, you are funny! As I said I've submit a ticket and I got this:

#OBO-185-13051

Bottomline - it would be nice if you had sane and same view on the feature no matter which communication channel is being used ;)
[Samsung Galaxy Nexus] mixtapes08:
Please bring back the ability to share images in gallery and notifications. It's time consuming to open the app each and every time to share photos and images

Sent from my Galaxy Nexus
[Samsung Galaxy Nexus] andy o:
I have tested and Viber indeed does not start itself after exiting through the app. Are you using the "exit" option on the app or just swiping away Viber on android's recent list? FWIW I'm on the nexus 4.
[Samsung Galaxy Nexus] .wojtek:
I'm using exit option. But just to be clear - after doing so you are rebooting your device?

EDIT: OK, one more thing that may be related - I've activated option to show Viber in the taskbar (because d'oh, how else I would know it's running or not?!) and this is the indication that I starts after reboog - the icon simply pop up in the notification area...
[Samsung Galaxy Nexus] andy o:
I thought you meant that Viber restarts itself without rebooting. I am fairly sure the Viber rep thought so too. This is by design, but as long as you aren't running a very slow phone it shouldn't make much of a difference. I do agree that too many apps take this liberty unnecessarily and it adds up.

You can also tell if an app is running in memory by going to settings and apps, then swipe left to the "running" section.
[Samsung Galaxy Nexus] Viber Team:
@andy o and @.wojtek -

I apologize for the confusion, we were talking about different things.

The launch upon startup has always been a feature of Viber (it is not special in the new version). As we said in the past, this feature goes in accordance with the nature of the huge majority of our users (who are not "power users" as yourself), and this is why we are keeping it. We apologize for any inconvenience caused.

As per the first issue - as andy o mentioned, after using the "Exit" option inside Viber, it shuts down and should not reopen UNLESS there is an incoming call or message. If it does reopen automatically, and you've made sure that this is not caused by your Custom ROM or some other 3rd-party Task Manager, then please let me know and we'll look into it :)
[Samsung Galaxy Nexus] mqazimi:
I'm from Kosovo and using IPKO network.

Finally I received a call from Viber and received activation code.

Thanks a lot.
[Samsung Galaxy Nexus] Viber Team:
We're glad to hear this!

Enjoy Viber :)
[Samsung Galaxy Nexus] mixtapes08:
?

Sent from my Galaxy Nexus
[Samsung Galaxy Nexus] .wojtek:
ok, so basically the issue comes down to the fact that I've enabled option that shows viber icon in the statusbar so now I was aware that ist starts with the boot and was running (previously I though it didn't) in the background. For me, unfortunately, this makes viber counteruseful therefore I won't be using it more... (yeah, I'm a controll freak ;) )
[Samsung Galaxy Nexus] Viber Team:
@.wojtek -

We're sad to hear this, but as you know many (many) very popular apps behave the same (run on startup). Some don't have the option of "Exit" as Viber offers.

However, it is of course your choice, and we are sad that you chose to stop using Viber.
[Samsung Galaxy Nexus] andy o:
Yeah, since you were relying only on the notification to see if Viber was running at startup, you might be surprised how many of your other apps are probably also running at startup. If you use pretty much any other messaging app (Whatsapp, Tango, Line, Kakao, Google Voice, Voxer, etc.) now you know.

But that doesn't mean it has to be that way. Could an option be too difficult to implement? As far as I know that's the way it works on iOS, probably cause of the OS's limitation. A push notification wakes up the app if it's not running.

The problem with this is not so much on phones like the GNex and N4, which are powerful enough, but for slower phones, when you run out of RAM, the system has to re-load other apps like the launcher, and that can get very slow and annoying.
[Samsung Galaxy Nexus] PiixJu:
Me and my friends have the same problem. I've tried reinstalling, account reactivation, nothing seems to help :rolleyes:

EDIT: I'm also from Estonia.
[Samsung Galaxy Nexus] Viber Team:
@PiixJu -

We had a known issue specifically in Estonia that started several days ago, but all should be fixed now.

Please try refreshing your contact list using the workarounds outlined in this page in our HeplDesk: http://bit.ly/rRtPqk (and instruct your friends in Estonia to do the same).

If it still doesn't work, then you may try reinstalling Viber all together and re-register using your Estonian number. Note that this will unfortunately result in deletion of your Viber message history :(

Does it work now?
[Samsung Galaxy Nexus] PiixJu:
Yeah, it's working great now. :laugh: Thank You :good:
[Samsung Galaxy Nexus] Viber Team:
@PiixJu -

Glad to hear!

If you ever encounter any special problems, please do let us know :)
[Samsung Galaxy Nexus] valonmustafa:
HTC One X Android Viber cannot see all contacts who have Viber

I got Viber 2.3.0. installed. In a list of contacts I cannot see all people that I know have Viber. In fact I can receive calls via Viber from them but cannot call them, as I get a message saying they haven't got Viber installed. Please advice.
[Samsung Galaxy Nexus] Viber Team:
The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk

(The instructions refer to iPhone, but are relevant to all phones nevertheless).
[Samsung Galaxy Nexus] TheStig03:
Viber keeps freezing on my phone, while talking the app freezes and the time which shows how long im talking freezes. During calls it cuts and i get force close message. I have a galaxy nexus running completely stock android 4.2.1. Viber version 2.3.2
[Samsung Galaxy Nexus] Stone7:
When I receive a message from Viber, my phone's screen awakes. I don't want that.. Is it possible to remove this option?
[Samsung Galaxy Nexus] Viber Team:
@Stone7 -

Please check the options inside Viber's "More" tab. Customize them in order to adapt it to your preference :)

@TheStig03 -

We'd appreciate if you could report it to our support team, so they could take a closer look at the problem: http://bit.ly/ukGVJ0

Thanks in advance!
[Samsung Galaxy Nexus] Stone7:
I did that but it continues to wake my screen...
[Samsung Galaxy Nexus] Viber Team:
@Stone7 -

Thanks for the info.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] sergini:
Viber says its not compatible with my device.

I cant download it. Gnex 4.2.1, xylon rom.

Can it be because i use 280 dpi?
[Samsung Galaxy Nexus] Shiesh1:
I had the same problem. I changed my DPI to stock and even cleared play store data. Still doesn't says it's not compatible

Also on the latest xylon rom
[Samsung Galaxy Nexus] nathan96:
I'v used it few times. I talked with a friend fron Germany (i'm from Israel, ~3000km distance) on my old Atrix and it was great !
[Samsung Galaxy Nexus] arunsankar:
Interesting reply from Viber support when I reported this issue :laugh:

View attachment 1710746
[Samsung Galaxy Nexus] Viber Team:
If you're referring to the issue of the screen lighting up upon incoming Viber message, then note that this issue has been discussed in the company and we are considering now to add an option for this (or an altogether "fix") in one of our upcoming updates.
[Samsung Galaxy Nexus] arunsankar:
Thanks for this update. In fact am a big fan of Viber not only as a VOIP solution, but as an IM option also. All my other IM applications including whatsapp are having terrible delays in delivering messages in my device while on 3G (yes, its a network problem it seems). But Viber delay is much lower than 10-20 seconds which is acceptable to me.

On a side note, it'll be much appreciated if you can add an option to select the LED color for notifications.
[Samsung Galaxy Nexus] Viber Team:
Thanks for your kind compliments. We're excited to hear you like our service :)

The LED issue has been brought to our attention in the past and we are considering to add it in future versions.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] dgcruzing:
Been reading through the thread and online..

Still seems that "turning off Sounds" totally is not a option from within the Viper Options menu..

Guys check out QQ or Wechat and see how they are doing it.. as it can be done.

Nothing worst then sitting at work and sending messages and hear it every-time it sends.. and "NO" I shouldnt have to turn the phone volume down to do this..

Otherwise will give it a run mostly for staying in contact with Philippino friends..
[Samsung Galaxy Nexus] dunjamon:
I've just updated Viber and now it's not even loading! I've cleared all data and done a fresh install but still nothing. It flashes up with the login page and then just closes.
[Samsung Galaxy Nexus] _65536_kb_sec_:
Same here, on Sony LT22i (Xperia P) :(
[Samsung Galaxy Nexus] Nikos_s3:
tip: always exit viber before updating it...;)
[Samsung Galaxy Nexus] Viber Team:
@dgcruzing -

Thanks for your input.

This is a known user request, and we hope to add it in future versions. We're sorry for any temporary inconvenience caused :/

EDIT:

@_65536_kb_sec_ & @dunjamon -

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] _65536_kb_sec_:
I've just released ticket #GPO-694-30018

Hope it would be of any help
[Samsung Galaxy Nexus] deciocavallo:
same for mine Xperia P, on facebook Viber has wrote: "After todays Android release you may experiences some issues. Please make sure you upgraded to the latest available version. Also, seems like there is an issue with Sony Xperia and Motorola Razr, we are working to fix is as soon as possible."

I have switched to previous Viber version
[Samsung Galaxy Nexus] andy o:
a new new version came out today it says there's a fix for the xperia.
[Samsung Galaxy Nexus] _65536_kb_sec_:
Yes it seems to be working

I will test it and will report for other issues.

Thanks
[Samsung Galaxy Nexus] Viber Team:
Yep,

We released a new update that should fix the problems in Xperia and Rarz devices. Many thanks to those of you who opened the tickets in our HelpDesk, as I requested. It's been of great help identifying and resolving this issue.

Please let us know if you encounter any further problems :)
[Samsung Galaxy Nexus] arunsankar:
Done. Added to the features request :)

Between, could you please clarify whether Viber is using C2DM or not. I am trying to trouble shooting an issue regarding C2DM on my network.
[Samsung Galaxy Nexus] peraklo:
What about integration of Viber with native Android Contacts?

reading through forums, i notice that this feature is beeing promised for over a year now, and still no change on the topic...

Is it ever going to be functional? Facebook, WhatsApp, LinkedIn, all working as it should, but viber, zero points...
[Samsung Galaxy Nexus] tarekh020:
الف الف شكر يا طونى وتسلم الايادى
[Samsung Galaxy Nexus] Viber Team:
@arunsankar -

Yep. On officially compatible Android devices (this is the list of them: http://bit.ly/Hm5k9p), Viber utilizes C2DM.

@peraklo -

We apologize for the delay in the implementation of this feature. We will do our best to incorporate it in our next big update, and when we have news we'll let you know.
[Samsung Galaxy Nexus] thefirecloud:
Viber not working on Nexus 4 (JB 4.2.2)

Hi,

I just installed the latest Viber version on my N4 today. During the set up process, the installation asked me to provide permissions for Viber to access my address book and contacts, which I did.

However, on registering my number and entering the activation code it landed on the contacts screen with text "Syncing not completed". When I try to sync contacts it gives a message saying "Viber service is not available or is blocked. contacts cannot be updated"

Due to this I'm not able to add any contacts and Im not receiving any messages or calls from friends either. :(

Nexus 4 got updated to JB 4.2.2 over OTA prior to installing VIBER.

Is this a known issue or do I need to raise a ticket?

Thanks.
[Samsung Galaxy Nexus] Viber Team:
Hmm... it sounds like your network might be blocking Viber.

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:

1. Test Viber on a few different WiFi networks, and see that it works fine.

2. Contact your cell company and confirm this with them.
[Samsung Galaxy Nexus] thefirecloud:
Thanks. It was the issue of the WIFI network. Switching it to another network worked ! :D
[Samsung Galaxy Nexus] Viber Team:
Our pleasure to help ;)

Note that if Viber does not work on a certain WiFi network, it could simply be that Viber's ports are blocked. These are the ports you should open in order to verify this:

TCP: 5242 + 4244

UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)
[Samsung Galaxy Nexus] andy o:
Would it be possible to use other ports? I mean as a feature request. At my workplace some guy who doesn't even work there set up the router to block a very wide range of ports for no reason whatsoever.
[Samsung Galaxy Nexus] Viber Team:
This is a known request, and we're considering to add such a feature (customizing of ports) in the future. However, since this is a very specific feature for "tech-users", we still don't know when it will be ready and available :(

We apologize for any inconvenience caused.
[Samsung Galaxy Nexus] Jkelsey:
Notification

Hello, I'm using viber on my N4 running on 4.2.2. I was just wondering if it is possible for the notification to not turn on my display? It seems that every notification I get from viber will lead my phone to turn on its screen and leave it on indefinitely until I get to it. Is there a way to turn this off? Thank you.
[Samsung Galaxy Nexus] Viber Team:
Hi there,

This is a known request by our users, and we plan to implement such an option (or at least change the current behavior) in our next big update.

We apologize for the temporary inconvenience :/
[Samsung Galaxy Nexus] Reza_RM:
Viber loading forever

Hi .

There's a problem with my viber , when i try to register my phone in viber and I'm on wifi it begins loading sth and the loading never disappears!

(ther's a prompt under the loading prompt with Address Book Access and the buttons that I can't press due the loading doesn't disappear!)

Once I used Gprs and the screen came without any loading and prompt but after entering phone number no sms or call has been made.

I really need to work with viber using wi fi but it seems as if it doesn't work I reinstalled viber but nothing change.

I have a galaxy Nexus with Android 4.2.2 and the viber version is 2.3.5.329

I would be pleased if somebody tells me how to sole this problem.

Thanks in advance :)
[Samsung Galaxy Nexus] dunjamon:
Has anyone experienced any issues on T-Mobile UK? I can send and receive messages fine on Wi-Fi... Just not on mobile data.
[Samsung Galaxy Nexus] :
Yes, it is blocked by T-Mobile and works rarely during off peak times.
[Samsung Galaxy Nexus] Viber Team:
@Reza_RM -

It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:

TCP: 5242 + 4244

UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

* If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.

@dunjamon -

We are suspecting (for a while now) that T-Mobile is blocking Viber on their 3G network. However, we are not sure about the nature of this block. It might be that only subscribers with certain plans cannot use Viber/VoIP. You might want to check it with them.