yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] PalaceMan:
Hi Viber Team,

Updated to v2.2.3 last night and now I'm unable to open hyperlinks in messages - have to copy and paste the text into a browser :(

I'm using a Nexus S but it's also effecting a friend with a Galaxy S3
[Samsung Galaxy Nexus] Viber Team:
Hi,

Thanks for your report.

Did this problem start only on 2.2.3 ? (it did not exist on 2.2.2 ?)

May I ask that you take a minute a report the problem to our support team using this direct link? http://bit.ly/ukGVJ0

This will help us check and deal with the problem sooner.

Thanks in advance :)
[Samsung Galaxy Nexus] PalaceMan:
Thanks for the quick reply :)

Yes it was fine in 2.2.2, the problem only started after upgrading.

Even hyperlinks in old messages would not work.

I'll fill in the ticket now, thanks.
[Samsung Galaxy Nexus] Viber Team:
Our pleasure to help - and we hope to attend to the problem shortly.
[Samsung Galaxy Nexus] TheStig03:
GUI

Hey,

Could you update the pick up screen? The UI through the whole app feels old, it need a new look. It feels like old android. Make it like the new android 4.0, 4.1 look? For example, for picking up make it the circle in the middle and you just move it left/ right? It would look a lot better. Thanks alot.
[Samsung Galaxy Nexus] Viber Team:
@TheStig03 -

Thanks for the feedback.

We are planning some kind of UI makeover at some point, but unfortunately we are still not sure yet.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] m57:
Is there a way to disable viber from waking up the screen when receiving messages?
[Samsung Galaxy Nexus] Viber Team:
@m57 -

This option is not available through Viber itself.

We invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] TheStig03:
Viber is horrible on android 4.1.2.

After upgrading to 4.1.2, viber keeps freezing while on calls, cutting, crashing, and my whole phone freezes. the only way to fix it to close viber
[Samsung Galaxy Nexus] Viber Team:
Hi,

What device do you have? Are you running any Custom ROM or any type of customization with your new Android version?
[Samsung Galaxy Nexus] TheStig03:
Galaxy Nexus 4.1.2 Stock. No launcher no Custom ROM. Completely stock.
[Samsung Galaxy Nexus] Viber Team:
Thanks for the info.

I kindly ask that you report the details to our Support Team using this direct link: http://bit.ly/ukGVJ0

They will use the details you give them to further investigate the problem and hopefully find a solution.
[Samsung Galaxy Nexus] Bosio91:
Hey Viber Team, I have a few questions regarding the app:

-Whenever I try to send a free text message over Viber, it stays on "Sending" status for about 2 or 3 minutes, and then always fails to send the message. This issue is very annoying, are there any fixes for it?

-Is there any option to block a contact from calling or texting you over Viber? If not, that would be a great feature to include in the next builds.

My device is Samsung Galaxy Nexus 4.1.2

Thank you!
[Samsung Galaxy Nexus] Viber Team:
Hi,

1. It sounds like your network might be blocking Viber's traffic.

It could be that the network you are connected to is blocking Viber's traffic.

A. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

B. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:

TCP: 5242 + 4244

UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

2. This is a known request by some users. We are considering to add it in future versions, and we'll let our users know once we have news regarding this feature :)
[Samsung Galaxy Nexus] arvylas:
Hi, I have a problem using viber when connected to a 3g network. I can only use it while on WiFi.
[Samsung Galaxy Nexus] Viber Team:
This error message usually occurs when there is a cellular block, implemented by the cellular company on their 3G network.

May we ask what country you're located in, and which cellular network you're subscribed to?
[Samsung Galaxy Nexus] arvylas:
I live in Greece and I'm using Vodafone network.
[Samsung Galaxy Nexus] Viber Team:
Yes, this makes since.

Vodafone Greece (and also Vodafone in many other countries) is blocking VoIP, including Viber, Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

Unfortunately there isn't much we (Viber) can do to help in this case :(
[Samsung Galaxy Nexus] arvylas:
Thanks for that I will contact Vodafone for the rest.
[Samsung Galaxy Nexus] boonicus:
can't adjust volume in-call

also can't adjust volume of in-call ringing tone (default is really absurdly loud)
[Samsung Galaxy Nexus] Viber Team:
Hi,

What device do you have? Are you running a Custom ROM?

Also, to clarify: are you trying to use the up-down physical volume buttons on your phone and Viber simply does not respond? Is it working fine with other apps?
[Samsung Galaxy Nexus] mayvelous:
How can I use viber on my nexus 7 with android 4.1.2? Thx
[Samsung Galaxy Nexus] Viber Team:
Viber does not officially support Tablets yet, and so we can't fully guarantee that it would work on all Tablets.

However, in the meantime you can still download Viber from PlayStore, or from the direct link in our official HelpDesk at http://bit.ly/rqbZEw . Try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.
[Samsung Galaxy Nexus] andy o:
Is the option to sync Viber to two or more devices being worked on? Voxer and Line already do it. I think Tango does too, at least syncs with a PC.

Anyway, I'm having a problem with the proximity sensor. I have a Samsung Galaxy Exhibit 4G (a.k.a. Exhibit II 4G) running rooted stock (Samsung's Touchwiz Gingerbread), an LG Optimus V running CM7.2, and it also happened with CM9 on the Exhibit. The proximity sensor works while on a call, but instead of turning off the LCD completely, it just blacks out the screen, while the backlight is still on, and you can even still see the status bar. I understand this may save battery life on OLED screens like the Galaxy Nexus, but for most phones it doesn't do much to save battery, just avoids accidental taps with your face.

I would like to know if this is on purpose, or if it's not supposed to work like this, by coincidence the bug is present in those two phones with those 3 different OSes. I asked support this question by email, but they didn't even confirm how it's supposed to work (if only screen blackout, or screen completely off), they only told me with custom ROMs it's unpredictable. Note that this is also happening with stock Samsung GB.
[Samsung Galaxy Nexus] criss_ply:
viber error

has anyone encoutered problems using viber today?? its not working since 6 hours... will it be ok soon?
[Samsung Galaxy Nexus] mnoguti:
Same here. Since afternoon my viber shows "Service disconnected" status. Wi-fi on/off/3g/whatever...

Whatsapp is running ok. All other apps/internet are running fine

(I'm on 4.1.2 stock and rooted)
[Samsung Galaxy Nexus] Nikos_s3:
''Viber is currently experiencing issues related to our hosting provider, Amazon. They're working on it & we'll update you soon. Apologies. ''

Amazon is about half way through in restoring functionality of their service. We hope they will finish soon so we can restore the Viber service.

From Amazon: "2:20 PM PDT We've now restored performance for about half of the volumes that experienced issues. Instances that were attached to these recovered volumes are recovering. We're continuing to work on restoring availability and performance for the volumes that are still degraded."

;)

edit: ''Amazon services are mostly restored. We are working to recover Viber.''
[Samsung Galaxy Nexus] Nikos_s3:
''Viber service is mostly restored. Performance may be a little slow for the next few hours as the system stabilizes. '' :)
[Samsung Galaxy Nexus] Viber Team:
All,

Viber system is currently experiencing connectivity issues. This is related to our hosting provider (Amazon) that is having a major problem that also affects many other services worldwide.

Amazon is on it, and we hope that with their help we'll be able to restore Viber's service soon.

We apologize for the temporary inconvenience.

@andy o -

At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.

In future versions we are indeed planning to add an option to register Viber on multiple devices. Once we have news on that, we'll let you know :)
[Samsung Galaxy Nexus] andy o:
Thanks, I already do that with 2 Google Voice numbers.

What about the other question about the behavior of the proximity sensor and screen when in a call? Is that what it's supposed to do, or is it supposed to turn off the screen fully?
[Samsung Galaxy Nexus] Viber Team:
Sorry, I must have missed that part of your earlier message.

Please note that Viber does not officially support your device yet, and that is probably the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p

We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.

In addition, please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
[Samsung Galaxy Nexus] kifla127:
Guys i need help on my Galaxy S3,when i recieve message i got sound but no vibrate.

When i put my phone to vibrate mode then viber vibrate but no sound.

Please any help
[Samsung Galaxy Nexus] Viber Team:
Hi,

Have you made sure your vibration settings are turned on while you are NOT a vibration mode?

The second scenario you described (putting your phone on vibrate mode, then Viber vibrates without sound) is okay. This is the expected behavior.
[Samsung Galaxy Nexus] kifla127:
Can you help me how to turn vibration on while i am not in vibrating mode.

This is my settings
[Samsung Galaxy Nexus] Viber Team:
@kifla127 -

Thank you for the screenshots.

In order for us to find the source of the problem, I invite you to use this direct link and give the details of the problem to our Support Team: http://bit.ly/ukGVJ0

With the info, they'll be able to investigate the problem further.

Thanks in advance :)
[Samsung Galaxy Nexus] andy o:
Thanks, I got a similar response from support, but my question wasn't exactly "why doesn't it work well for my phone?", rather it was, which is the supposed correct behavior, to turn off the screen completely, or to just black it out but keep showing the status bar? I just want to be sure if it's my phone, or if it is intended behavior, not why it doesn't work on my phone.
[Samsung Galaxy Nexus] mbooma:
Since JB update on my samsung galaxy S3, viber can't show my conbtact list...

i try also omega rom with same issue, and truy wipe, install/reinstalle without any succes.
[Samsung Galaxy Nexus] Viber Team:
@andy o -

I apologize for the confusion. In my response, I wanted to emphasize that indeed utilizing the Proximity Sensor (thus automatically blackening the screen completely while on a call and the ear near the phone) is the expected behavior. In unsupported devices, some features of Viber may not be fully working as expected, and this is probably one of these caes :/

@mbooma -

Viber currently does not integrate with Android's native contact list due to. In future versions we hope to bring back this feature, and once we have news we'll let you know.

We apologize for the temporary inconvenience.
[Samsung Galaxy Nexus] KaliKot:
Viber and Notification LED:

I received a message and the screen turns on for a few seconds instead of staying off and just showing me the LED notification.

Is it possible to make it so that the screen turns off and just the notification led flashes?
[Samsung Galaxy Nexus] Viber Team:
@KaliKot -

At this stage it is unfortunately not possible.

We kindly ask that you take a minute and report the details of the the problem to our support team using this direct link: http://bit.ly/ukGVJ0

Our team will look into this issue and contact you again should they need more info.

Thanks in advance :)
[Samsung Galaxy Nexus] chuyendv:
How can I turn off vibrate on viber while I want to vibrate on phone call/sms. Because, sometimes I use Viber to CHAT, it vibrates all time :(
[Samsung Galaxy Nexus] vbauer86:
I just dont understand why the developer of this app giving android the same ui as in iphone?

Almost every app today gets holo look but this app is looking horrible.

Well i dont use this app anyways but i think android should be more aggressive in those things and should just bann every iphone ported app without any changes to ui.

greetz
[Samsung Galaxy Nexus] Viber Team:
@chuyendv -

This option is unfortunately not available yet.

We plan to add it in future versions, and once we have news we'll let you know :) We apologize for the temporary inconvenience.

@vbauer86 -

Adapting Viber to Android's GUI is something we plan to do in the future. At the moment we have other big projects (adding brand new features and developing Viber to whole new platforms), and this is the reason for the delay.
[Samsung Galaxy Nexus] mgnpunzalan:
Viber not giving-off any vibration upon notification

Hi Team,

I have the same concern here as from the others wherein upon updating my SG-S3 to Jelly bean 4.1.1, Viber not giving-off any vibration alert upon notification from either call or messages unlike before from ICS 4.0.4. I already turned all the notification vibration to it's max.

Note that I am only experiencing this issue with Viber and not with other IM apps like Skype or YM. Please help as I really love using Viber.

Thank you.
[Samsung Galaxy Nexus] Viber Team:
@mgnpunzalan -

Thank you for the elaborate report of the problem.

We are aware of this problem and hope to resolve it in our next, upcoming update.

Meanwhile, we kindly ask you as well to take a minute and report the details of the the problem to our support team using this direct link: http://bit.ly/ukGVJ0

The more info and details we have, the better we'll be able to handle the problem.

Thanks in advance :)
[Samsung Galaxy Nexus] ribelle85:
I don't like that the screen turns on when I get a message..

How can I solve the problem? I only wanna receive the led and sound notification.. help please
[Samsung Galaxy Nexus] ribelle85:
No one?

Inviato dal mio Galaxy Nexus
[Samsung Galaxy Nexus] Viber Team:
@ribelle85 -

Hi,

This is a known request, and we hope to allow this option in future versions of Viber.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Samsung Galaxy Nexus] d3xophen:
Why i cant install viber latest version on my Huawei t8620 device? (PS : my device didnt come with google application so i need to install manually)
[Samsung Galaxy Nexus] ribelle85:
Done... Hope you'll solve soon

Inviato dal mio Galaxy Nexus
[Samsung Galaxy Nexus] TheStig03:
Viber doesnt work on android 4.2. Please fix it quickly!

Thanks
[Samsung Galaxy Nexus] Viber Team:
@d3xophen -

Please try installing all of the Google services and applications manually. When you're done, try installing Viber from the direct link to the .APK in our official homepage, at: http://bit.ly/rqbZEw

However, note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p

We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.

@TheStig03 -

Thank you for the report. Android 4.2 has been officially released only yesterday/today, and only in select countries. We're looking into this issue right now, and we hope to add a solution soon.

Meanwhile, I'd appreciate if you could explain the problem here briefly, and in addition write a quick ticket to our support team, using this direct link: http://bit.ly/ukGVJ0

Thanks in advance, and we apologize for the temporary inconvenience.
[Samsung Galaxy Nexus] exb0:
Hope you guys will fix it soon. The only thing holding me back from upgrading is viber ! :(
[Samsung Galaxy Nexus] TheStig03:
Me too :(
[Samsung Galaxy Nexus] ribelle85:
My provider (tim - italy) blocks the voice part of viber -.-

Please do something

inviato da xoom
[Samsung Galaxy Nexus] Viber Team:
Hi @ribelle85,

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

Unfortunately there is not much we can do to help if this is the case - it is within the provider's power and legal right to do it :(
[Samsung Galaxy Nexus] .wojtek:
Actually this is one of the reasons I get rid of Viber... I like the idea of the app but it simply looks plain ugly and out of place (especially on ICS/JB, personal taste opinion)...
[Samsung Galaxy Nexus] TheStig03:
Yes I couldn't agree more! Needs a redesign!
[Samsung Galaxy Nexus] TheStig03:
I re-installed the app and Viber worked again! Its works fine on android 4.2 :D
[Samsung Galaxy Nexus] Viber Team:
@TheStig03 -

Great!

It might have been a temporary installation problem the last time.

Thank you for the report, and enjoy Viber :)
[Samsung Galaxy Nexus] TheStig03:
Viber has been repeatedly crashing.

Viber has been repeatedly crashing on my Galaxy Nexus completely stock android 4.2.1. During calls the screen goes black and freezes viber doesn't respond. I have to force close it. At times the call screen just goes weird ( I have attached a screenshot. Which by the way isn't edited in anyway. I haven't removed any numbers or pictures its untouched.). Please try to help. Thanks a lot.
[Samsung Galaxy Nexus] Viber Team:
@TheStig03 -

Thank you for the report.

We hope to release a new update of Viber for Android soon (hopefully). When available, please install and test it, and let me know if the problem persists. We'll certainly handle it accordingly if it persists in the new version.
[Samsung Galaxy Nexus] exb0:
I've been having that problem quite often too..
[Samsung Galaxy Nexus] TheStig03:
Awesome thanks, do you know when the new update will come? Just a rough estimate!
[Samsung Galaxy Nexus] Viber Team:
We prefer not giving estimated dates for releases, because as you know, in the technological world releases sometimes tend to be delayed due to last minute optimizations.

If all goes as planned, we're talking about several weeks here.
[Samsung Galaxy Nexus] TheStig03:
Can you please hurry up with the update, viber is driving me crazy keeps crashing! :(
[Samsung Galaxy Nexus] Viber Team:
We're working around the clock to complete the developing and the testing as soon as possible (we want to make sure we released a tested product). We hope to make it available soon.
[Samsung Galaxy Nexus] vigan_ks:
Hi yesterday I bought galaxy nexus and I was unable to activate viber I tried both SMS and phone activation but giving an error I used viber daily on my old galaxy fit phone now I'm on stock jellybean 4.2.1 but I tried viber on 4.0.4 4.1.1. Please any help.
[Samsung Galaxy Nexus] TheStig03:
Try uninstalling and waiting 24 hours!
[Samsung Galaxy Nexus] vigan_ks:
I did it but nothing happens when i give any other number it send sms to that number but it doesn't activate

when i give my number it doesnt sen sms or im not receiving any call.
[Samsung Galaxy Nexus] Viber Team:
@vigan_ks -

What country are you located in? Which cellular network?

When you enter your number and try to receive the code, does an error appear, or the code simply doesn't arrive?
[Samsung Galaxy Nexus] ynrozturk:
Yeah just failed for me as well. I'm in Turkey on the Turkcell network.

Cheers.
[Samsung Galaxy Nexus] Viber Team:
There might be temporary glitches with the server.

Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
[Samsung Galaxy Nexus] ynrozturk:
Hi, mine ended up working. I put in the verification code, it didn't accept and gave an error (don't remember the error exactly). Then I closed out of Viber, restarted, and I was in. All of my Viber contacts had uploaded as well. Probably some minor glitch or hiccup somewhere.
[Samsung Galaxy Nexus] Viber Team:
We're glad to hear it works fine now.

If you run into trouble again, please don't hesitate to contact me :)
[Samsung Galaxy Nexus] kymlalu:
Hi,

i have issue with viber on JB 4.2.1. When i want send a picture.

I can send any picture. From " choose from library " ,normaly select image and on the next step screen is black with no pict. Click on " Choose " and nothing send.
[Samsung Galaxy Nexus] Alist:
viber problem

hello , I am using viber application and I have a problem about it. I am using galaxy ace s5830 and custom rom ( 4.1.2 ) when I called someone with viber , nobody hear me .. is there any solution for this ? I need your help and advise ..

thank you in advance..
[Samsung Galaxy Nexus] TheStig03:
How long is there left for the Viber update?
[Samsung Galaxy Nexus] Viber Team:
@TheStig03 -

We are working around the clock these days on the last touches of our new update. We still don't have an exact day for the release, but it's coming soon. News is around the corner now :)

@@kymlalu -

The mentioned update should solve this issue. We apologize for the temporary inconvenience, and we'd appreciate your feedback from the upcoming new version.

@Alist -

Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
[Samsung Galaxy Nexus] Nikos_s3:
Hi viber team...nice update today :)

I came along 2 issues though...

1) No pop up window for new messages, although the option in settings is checked. I tried cleaning the cache of the app through app manager, exit and login and it seems fine now...

2) The new sound for incoming messages is terribly low. It seems that it can only be heard during your night sleep when there is absolute silence. I would say the old one is far better, both as a sound option and as volume level.

Thanks a lot,

Nikos.