yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note I717] xmp:
They didnt look at the new button that was on the screen just for the Note promotion for next day shipping. Was told normally they dont have a next day option from the store. But there was one placed their only for the note pre order. Seems alot of the low paid bottom feeders who work at ATT brick and mortar (also union explains alot) didnt even look for the overnight button... funny thing is they all got corporate emails telling them about it thou.

ATT online never a problem... ATT call center never had a problem... ATT Brick and mortar store... had multiple very bad problems with them. Never go their but had no choice this time. But hey if corp gave me what I got for the mess up I know there will be someone looking into WTF happened and maybe they can get rid of one more useless union worker (well prob not its easier to kill a cockroach then to fire a worthless union worker)

---------- Post added at 04:26 PM ---------- Previous post was at 04:21 PM ----------

Well all I did was spend most of my day going back and forth from ATT and USPS... then after getting the info that the store worker messed up and gave me express instead of overnight I went to the store.

Now how they came up with that number was they gave me my a credit the same ammount as my last bill... lol witch had 2 upgrades on it for my teenagers phones... so she looked up.. said ok 220 was your last bill... I am giving you a 220 credit on your account ( Took all I had to not laugh when she said that) and a new case when they get them in next week.

Now I did chew some major butt and she did remember me from last time I had to come in to replace my sons sim chip and her piece of work salesperson up my sons data account to the $50 without asking or letting me know. So she knew me and was trying her hardest to make me happy since the last 2 times I have been in the store I got screwed with no ky by her sales staff.
[AT&T Samsung Galaxy Note I717] itsjdmyo:
i am really going to chew them out later. mine was under a new line and the new simcard was suppose to come in with the phone as well...now my little niece will have no phone (for contact purposes), when she goes out of town tomorrow (i was going to use the note for myself and put her sim card into my old phone). seems as if a lot of employees did not know about the next day shipping button or whatever it is when customers were ordering in the store like i did....
[AT&T Samsung Galaxy Note I717] corey_r:
This whole thing is screwy. Costumer service is a joke I was on the phone with a guy for 30 mins and all he did was tell me what I already knew. 30 mins wasted with no resolution and I'm still stuck with my same questions. Did I mention this guy had a heavy accent so I could barley understand him?
[AT&T Samsung Galaxy Note I717] xmp:
Whenever I call I always get a american or a someone with a perfect american accent.
[AT&T Samsung Galaxy Note I717] Mortem Tuam:
Ordered my Note at the corporate store Feb 5th 11am CST

I was assured it would be at the store Feb 17th

I was told I had to order it at the store because I was using another line upgrade not my own.

They shipped it via USPS

I went in just a few minutes ago.....phone was not there, and the manager said he new nothing of any pre-order deals.....even though I ordered it from his store from his people who assured me they knew of the deal and assured me it would be there the 17th

I was not happy.....Manager put it in writing, if phone doesn't show today.....$50 credit. If it doesn't show tomorrow, another $50 credit. I am not happy about the phone not being here but $100 credit isn't bad......I may not have mine until Sunday, but when I get it on Sunday....I will only have paid $199 for it.

[/COLOR]
[AT&T Samsung Galaxy Note I717] corey_r:
Looks like I'll be making my to a store soon
[AT&T Samsung Galaxy Note I717] itsjdmyo:
that's good to know! can you explain what process they went through in order to lift the hold off your account? i am planning on going into the store in a couple hours once i get off work....or let us know which store it was that you went to, so we can refer back to that store, if the salesperson is "claiming" that he/she can't lift the hold. much appreciate it if you can. i'm gonna cause havic in the store if i need to...
[AT&T Samsung Galaxy Note I717] Akeytas:
I received a $150 statement credit for my inconvenience. They shipped it USPS and it did not arrive, as promised, today. Nice to have the credit but very irritating because I want my Note!
[AT&T Samsung Galaxy Note I717] itsjdmyo:
did you receive your credit in a att store or by calling customer service? i am gonna try to goto the ATT store and have my account hold lifted in order for them to give me a phone on the spot like CradleRob did. if that doesn't work, then i will try another option to get some kind of reimbursement for the inconvenience...
[AT&T Samsung Galaxy Note I717] Akeytas:
I called 611 on my current Galaxy S II.
[AT&T Samsung Galaxy Note I717] scooby5nacks:
That's funny, read my receipt before reading last comment. As per my preorder receipt from ATT store, it distinctly says "If stores receive inventory while your device is being fulfilled, your order cannot be replaced using in-store inventory"

That's WTF #1 I said out loud. WTF #2 was when the receipt says the f*&$*# rep put my phone delivery as "Economy Freight". You lame a*$ mutha F$*#^! B%^)
[AT&T Samsung Galaxy Note I717] SysAdmNj:
I got nothing accomplished the at&t store where I ordered just $50 off accessories. He could not take my order off hold or maybe he didnt want to. I couldnt make a bigger scene so I'm calling at&t tomorrow if it doesnt show up for a big credit on my account. Does anyone know for sure if usps does in fact work deliver tomorrow?
[AT&T Samsung Galaxy Note I717] itsjdmyo:
i heard they don't....that's one thing i'm going to bring up at the att store tonight when i go in there...
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
I'm going to do this.

If I did this in-store my manager would just laugh at me.
[AT&T Samsung Galaxy Note I717] droidal:
Yes the PO does delivery tomorrow.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Apparently once it says shipped youre tied in to the order,contract,serial number etc etc bull
[AT&T Samsung Galaxy Note I717] hiii_imkris:
Same thing I was thinking! I'm calling as soon as I get off work. 15 minutes.
[AT&T Samsung Galaxy Note I717] DanMc85:
Let me know how it goes... I want mine as well. Even though I have one of the store's sitting in my hand, I can't customize it to my liking.

- Dan
[AT&T Samsung Galaxy Note I717] corey_r:
Went to my local att store and the manager said that he never heard of it coming on the 17th and did not believe me when I tried to explain. He laughed it off with a co worker 2 feet in front of me and acted as if I was not there. I'm calling costumer service and reporting this guy. Very mad right now!!!!
[AT&T Samsung Galaxy Note I717] hiii_imkris:
Yeah its an amazing phone. I've been messing with it all day. The s pen is going to take some getting used to
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Thats bull, it was in their notes as they put the preorder in. Well at least he read it to me off the screen at the store when I did the preorder. Customer service should see the same for this preorder. Call get credit per day, I'm doing that tomorrow. Actually have a customer rep schedule a courtesy call tomorrow to check if I received the phone yet if not he'll start giving me credit.
[AT&T Samsung Galaxy Note I717] iKonixx:
I was met with complete indifference about the situation. All I wanted was a free case and they all but laughed me out of the store.
[AT&T Samsung Galaxy Note I717] xmp:
Well as a guy who runs contracts for a company with county and state corrections... I always go in the busy part of the day.. esp friday.. and make a loud complaint explaining how you got screw and why it was their fault. Also if a sales person lied to you.. run with that all day loud enough for all the other customers to hear.

I live in a more upscale area and I have noticed that people with more money will listen to a person who might be loud but if his facts add up and the manager is trying to cover its obvious. So they do about anything to get you to quiet down and make sure you walk away with a smile. Had 3 customers who were being waited on just stop their transactions and when I went to leave asked me if they took care of my problem. When I said I was satisfied with how they fixed the situation... they all 3 went to the sales clerks and had them ring up what purchases they all had going.

Side note one gave me is business card and asked me to let him know how much I liked the note.. he was curious but wanted a real persons review of it.

My wife calls me ASS when I am like this.. but then forgives me when we get the free stuff... :)

---------- Post added at 07:21 PM ---------- Previous post was at 07:18 PM ----------

Wow call ATT service and explain to them how you were treated.... I bet a call from corp will loosen up that tight ass manager.

Also helps when they see you are a 10+ year customer. But be warned.. those stores are all union employees so dont expect anything above and beyond from the sales clerks...
[AT&T Samsung Galaxy Note I717] Fountainhead931:
I spent 40 minutes on the phone with a girl named Gabriela (sounded cute) and all I got was "no phones in any store in your area" and credit for my activation fee and my upgrade fee. On Feb 5th I got 50.00 credit because the yum yum at my store couldn't find the phone in the system.

So, I didn't get any credit to my actual phone price, and didn't get a phone, but the girl was so nice and sweet sounding I couldn't go off on her like I would have someone else.
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
I got a "case opened" with a promise to call me by Wednesday if I didn't have my phone yet. The manager offered to let me buy one off contract for full price on Sunday and then return the subsidized phone when it got here.

Thanks a lot, AT&T.
[AT&T Samsung Galaxy Note I717] mron0903:
I went to my att store and the manager did nothing for me. I even mentioned getting credit and still nothing. As soon as I left the store I called customer service and got credited $25 off my bill. If I don't receive my phone tomorrow I'll call again and I will receive more credit.

What is happening is totally unacceptable. If I knew this was going to happen I would of held off of the pre order and walked in on Sunday and purchased the phone.
[AT&T Samsung Galaxy Note I717] xmp:
I would say that but with the way they took care of me 220 credit.. well i paid 80 for my note.. and that is worth getting it sat or latest tuesday or wednesday.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Everyone needs to call for credit period and if you can get extra from the store that did the preorder for you then do that as well. By the time I'm done I'll have this phone for at least 1/2 price of upgrade if not better :D

This is not pre-order, well technically speaking it is if it comes tomorrow, but if it doesnt come tomorrow this is now POST-ORDER. And monday is a holiday so usps will not deliver for sure on monday. Unacceptable.
[AT&T Samsung Galaxy Note I717] Sevker:
Just saw this on the ATT forums.

If this is true, I am going to be very upset.
[AT&T Samsung Galaxy Note I717] corey_r:
Calling costumer service and I better get some help because the manager was ethier lying through his teeth or he was the dumbest person I've ever met.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
lol sorry i had to laugh, they have got to be kidding. I'll be getting this phone for free by the time I'm credited lol.

Ok we need to find out how they can take that hold off our account because of this order so we can at least get it sunday at the store. The store manager said he couldnt even sell me the phone on sunday because it wont let him add my number since right now I'm tied into this delayed ordered phone.
[AT&T Samsung Galaxy Note I717] droidal:
That is total BS. The # that people have is a Delivery Confirmation number. All you get with DC is a scan when it enters the system and a scan when it's delivered.
[AT&T Samsung Galaxy Note I717] corey_r:
You have got to be kidding me
[AT&T Samsung Galaxy Note I717] SysAdmNj:
you are a usps employee right?
[AT&T Samsung Galaxy Note I717] spenh:
My phone was shipped through USPS, and I didn't receive it today :mad:. I did call AT&T via 611 and got a $25 credit. Hopefully it makes it here tomorrow, or I'll be really mad because I'd have to wait until Tuesday to receive it.
[AT&T Samsung Galaxy Note I717] Sevker:
Hopefully it is BS. I'm just trying to make sense of this disaster.
[AT&T Samsung Galaxy Note I717] corey_r:
Better be some bs
[AT&T Samsung Galaxy Note I717] hiii_imkris:
They did absolutely NOTHING to help me. They tried to tell me it has shipped and I should receive it soon. I told them that it looks like I'll be receiving it Tuesday if it doesn't come tomorrow. She just kept apologizing. I'll have someone call tomorrow from work and talk to wrsc. Makes no sense to preorder a phone and get it two days after it comes out.
[AT&T Samsung Galaxy Note I717] goten75:
EFFF! Just checked my receipt from my in-store preorder I placed as soon as they opened on the 5th... It says "Economy freight". Damn. Wish I would have been more informed and not hung over that morning.... Oh well, it will be in my possession one day, and all will be copacetic.
[AT&T Samsung Galaxy Note I717] CradleRob:
For those of you that asked, i believe they cancelled my original order then applied what i had already paid toward the purchase of another phone.

Not sure exactly what happened, but im glad they fixed it and got me my new note!!!

Sorry i didn't post earlier. Been getting ready.for a daddy daughter dance. Playing with my note now!!
[AT&T Samsung Galaxy Note I717] xmp:
I talked to the usps manager at Birmingham... left Birmingham to prattville where i live today. So i might get friday. If i do get it on friday. lol free money!
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Today is friday, you mean saturday? and what number did you dial?
[AT&T Samsung Galaxy Note I717] itsjdmyo:
just got off the phone with att customer service. i expressed my concern about the issue as all of you guys have. not getting my phone today and not knowing when i will get it. at first, the lady offered me a $25 credit. i straight up told her that will not work, it is too low to cover for my inconvenience. after that, i told her i have heard of customers being credited $150, at which point she said she will honor that credit and gave me the credit. if i don't receive it on monday, i'm going to call back again for another credit.......it's actually the morale of the story, i pre-ordered the phone in order to get it on the 17th but i did not receive it...but i guess the credit will have to do for now i guess..
[AT&T Samsung Galaxy Note I717] xmp:
Sorry yes I meant if i dont get on saturday. I am super relaxed about this now. With my mega discount i got I will just enjoy my streak 5 which i truely love but the galaxy note is that younger more appealing women.. and I am trading the old model in...
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
Just got home from the corporate store (AGAIN . . .). Got a $50 credit and an in-writing promise that they would sell me one of the in-store models on Sunday for $299.

I envy cradlerob . . . had them on the phone with their regional manager trying to get me one from the current stock right then and there but they wouldn't do it.

They're telling me I can return the other one when it gets here but now I'm wondering what the heck I'm returning it for. Why not just keep it, sell it on ebay and make a profit from this ordeal??? Will basically mean I got the one two days late for Free :D
[AT&T Samsung Galaxy Note I717] droidal:
Yes I was until June when I retired on disability, and believe me I know they suck. I wouldn't mail anything important with USPS. ATT screwed you guys by not mailing it Express so you could get some real tracking.
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
Thankfully my personal account doesn't show that I'm an employee, hehehe...
[AT&T Samsung Galaxy Note I717] corey_r:
I called customer service and was only given 2000 roll over minutes. I'm so unlucky
[AT&T Samsung Galaxy Note I717] jpeg42:
ouch...just ouch. rollover minutes??
[AT&T Samsung Galaxy Note I717] xmp:
The people i talk to on the phone have always taken great care of me. Never

I mean never had a problem with them. But this pre order couldnt be done over the phone and for some reason it would let me do it online.

I think now I will get good service purely because they wont want me comming in mad again.
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
Ouch. I hand minutes out all the time. They're worth nothing to the company. (or you for that matter)

If they offer that, just say you have NO use for them because you never use them up
[AT&T Samsung Galaxy Note I717] SysAdmNj:
I rather not go through the ordeal of getting one on sunday, returning the other when it comes....Im gonna milk these suckers. The longer they take, the longer I milk. For the price Im going to have to pay for the phone after my credits and accessories credit the store manager gave me I wont mind waiting until next tuesday/wednesday. If it comes tomorrow, I really made out :)

Ok so with your experience with a screw up like this. And the statuses not updating and still saying the packages are in memphis, what are the chances we'll actually start getting them delivered tomorrow?
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
Dang. The store manager tried to give me rollover minutes. I told him I had enough rollover minutes to choke a horse. He laughed and didn't it bring it up again . . .
[AT&T Samsung Galaxy Note I717] DanMc85:
No IRU Fan from AT&T?
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
If I keep both phones and sell one I see myself as coming out on top. Two notes for 299 plus local taxes = 694.22

subtract my $50 credit = 644.22

subtract the $620 I'll make for selling one on eBay (already adjusted for fees and shipping) = 24.22

I'm pretty happy with a 2-year subsidized note for 25 bucks and my time.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Oh no, dont worry. You can call back in a few minutes or even tomorrow morning. Dont quit. If you have to start crying do it, put on an oscar award winning performance. I wouldve told them to roll their 2000 minutes and smoke it.

---------- Post added at 10:51 PM ---------- Previous post was at 10:49 PM ----------

I seriously doubt you'll get away with that lol. One way or another they'll charge you somehow.
[AT&T Samsung Galaxy Note I717] droidal:
Your phones were scanned into the system in Memphis when they entered the system. From there they were sorted into a mail container labeled with your city on it. Then it was loaded on the truck heading in the direction of your city. Depending on how far away it is, it may be unloaded and loaded on another trailer heading towards your city until it reaches your city. With only delivery confirmation on your package you won't see another scan on your package until it is delivered.

So with all that being said, yes your package has been moving consistently along it's route and could be at or on it's way to your local PO right now. The mail moves 24/7 365 days a year, it moves towards it's destination all night. So I would say there is a good chance you'll get it tomorrow, but you won't know it till your mailman comes. Good Luck to you all.
[AT&T Samsung Galaxy Note I717] SysAdmNj:
Thanks, there is a chance then I mean memphis is about 1100miles/18hrs drive from where I am. Even if its not on a plane and on a truck, by tomorrow it should've been enough time to get here. I hope.
[AT&T Samsung Galaxy Note I717] Mortem Tuam:
I called 611 just for the heck of it to complain. I was told there was NO pre-order deal and NO ONE should be getting the Galaxy Note until Sunday.

I called again and asked for the manager.

The manager said she never heard of a pre-order deal and then....she said they don't carry a phone called the Galaxy Note.

I called a third time.

The said again, no pre-order deal was ever authorized and it must have been a store special. And she said she could do nothing for me I would just have to wait until Sunday.

AT&T sucks donkeys!
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
Customer 1: Where's my note?

AT&T: Here's $150 bucks. Our bad.

Customer 2: Where's my note?

AT&T: Uhhhhh . . . . idk, here's some minutes. kbai.

Customer 3: Where's my note?

AT&T: You're effing crazy. There's no such thing as a Note.

Wow . . .
[AT&T Samsung Galaxy Note I717] woofwoofarfarf:
Hi All,

I also had trouble upgrading online so ended up pre-ordering at a corporate store.

My phone was also shipped via USPS and I did not receive it today.

Went to the store where I purchased it from and initially they try to brush me off saying there is nothing they can do. I persisted and the manager ended up giving a $100 account credit.

As far as the shipping goes, they can do nothing and have no info whatsoever.
[AT&T Samsung Galaxy Note I717] corey_r:
Pretty much this is so stupid. I bet there was a incredibly simple solution to this.
[AT&T Samsung Galaxy Note I717] Fountainhead931:
Yeah I gave up and my wife will pick it up tomorrow afternoon while I'm halfway to Hong Kong. Oh well, I got 50.00 credit + activation fee + upgrade fee so I guess that's approx 100.00 so my note only cost me 200.

I'd gladly pay full price to be playing with it on my two week trip. Gonna be a looonnggg two weeks knowing that phone is waiting on me at home.
[AT&T Samsung Galaxy Note I717] Mortem Tuam:
I'm still good to go for a $100 credit if it doesn't show up until Sunday but my wife and I just wanted to complain direct to at&t, we weren't looking for nothing just wanted to tell our story. But what floored me was the one person said they don't sell a phone called Galaxy Note.....whaaaaa?!??!?!

#attfail
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
It's becoming pretty apparent that USPS is happening to everyone who ordered in store for DF. Either what was mentioned earlier about there being an option the clerk had to click that they never had to click before, or this was some computer bug that USPS was just assigned to every DF order. . . .
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
Nope. Fan from a previous employer :p
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
maroon, did you get my PM?
[AT&T Samsung Galaxy Note I717] corey_r:
I'm at a loss of words right now.
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
Just replied to it.

And yeah, AT&T as you can see can't take anything but an iPhone launch seriously.

Our carrier has been corrupted by Apple. The Apple shrine that you see in each store is only the tip of the iceberg.

-We have a seperate section in our POS system dedicated to iphone sales

-There are a ton of rules about how we handle the iPhones

-We are supposed to lock ONLY THE IPHONES up at night. nothing else

I could rant all night. It just really pisses me off. I put my 2 weeks in earlier. Not because of this, but because I'm moving and am unable to transfer.

Sorry for the headaches. Just call 611 and &*%^ at them.

-Tell them you're a developer and you lose money every day you don't have it

-You're leaving on a business trip and you NEED your phone and now you won't have it

-The previous person you spoke to was rude to you

-etc etc. get creative.

I'm just very dissapointed with AT&T over this. Not just the USPS BS, but for the phone not being found in our POS system on the 5th when it was available for preorder. :mad:
[AT&T Samsung Galaxy Note I717] LiquidArrogance:
Thanks for all of the info, Maroon.

Also wondering on your insight for their promise to me on Sunday.. They're swearing they'll sell me one of the in store ones for 299 without touching my contracts, but how is that possible?
[AT&T Samsung Galaxy Note I717] Maroon Mushroom:
A manager overrides the price of the phone due to you signing your contract.

Not sure how that store wants to handle it though