yashsingh1/xdaforums huggingface dataset:
[HD2 Android Q&A, Help & Troubleshooting and Genera] Petricanu:
Few days ago somebody search for the same answer, no luck it seems.

http://xdaforums.com/showthread.php?t=1490776

Removing SIM card at first boot and reinserting after setup will not work?
[HD2 Android Q&A, Help & Troubleshooting and Genera] davibs:
Yeah, worked :)

Sorry, i've used forum Search but can't find that thread. Sorry.
[HD2 Android Q&A, Help & Troubleshooting and Genera] Glebaka:
just "first boot" without simcard , turn data off and then turn off phone and insert it again. simple. done this many times
[Asus  Eee Pad Transformer Prime] Slam2012:
Hi guys,

This happened to me :(

Bought a Transformer Prime, and got the glass broken. The LCD screen itself is OK, the tablet is working just fine, but the glass is cracked.

Spent 3 days searching, nothing. There are all kinds of parts for TF101, but TF201 -- not.

Went to service guys, they want 400 bucks for the replacement: they say they can replace the LCD screen AND the glass. Obviously this makes no sense since the brand new TF201 costs about $500 for 32 GB version (which I have).

Ideally, finding the glass with digitizer would solve the problem, but so far I can't find it.

Checked the asusparts.eu website, but not sure if these are the right ones (and, still, they are quite expensive since I don't need LCD screen itself, the screen itself is just fine)

If someone has and idea where to get it/search for it, it would be great.

Thanks
[Asus  Eee Pad Transformer Prime] donxuan1983:
you bought it with broken glass? Why you just don't return it?
[Asus  Eee Pad Transformer Prime] grneyez:
Send it back to ASUS, and see what they will charge you to replace the glass.
[Asus  Eee Pad Transformer Prime] Slam2012:
No, I've dropped it myself. So it's not a guarantee case.
[Asus  Eee Pad Transformer Prime] Slam2012:
Yep, I've already asked Asus.

Asus said go to the authorized service center in your city. That authotized official service center said $400 for repair
[Asus  Eee Pad Transformer Prime] Zigzagslim:
Not sure if its any help to you but i'm just waiting a reply from Asus for the cost of replacement glass hopefully have it at some point today
[Asus  Eee Pad Transformer Prime] nykingyn:
same here, the glass is cracked on my ATP. and its only like 1 week old. SO FRUSTRATING!!!. but im trying to look for the replacement glass as well cuz the lcd itself is not broken but haven't found anything yet, i called asus to see what they would say but all they said was to RMA it. and they would have someone "check it out" and see if it will cover under my warranty. i didn't break it intentionally, i received the unit with a bend on above the power connector so it was difficult to plug in the connector. i didnt see it as a big issue, until i plug it in and the bend on the connector bent upwards and cracked my screen (gorilla glass my ***!!!). So knowing big companies like asus they arent going to cover my ATP and if they do offer to repair it, it will be some ridiculous price. and i been looking for a replacement glass but nothing :(. keep this thread going and post if you do find something, im afraid that since the ATP is still backordered everywhere that companies and independent companies arent going to have the replacement parts for awhile. hopefully this isnt the case and we can get something soon.
[Asus  Eee Pad Transformer Prime] digimuzik:
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once :(. Luckily, all I have to show for it is a scratched corner (it was in a case).

You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
[Asus  Eee Pad Transformer Prime] buxtahuda:
This ^^^

I always shirk silly insurance things, but SquareTrade is awesome. I personally don't use it, I'm confident in how I treat my possessions (accidents can always happen, but...), but it is amazing to see a relatively cheap service that covers most personal faults.

And yeah, I dunno what I'd do if my screen was already broken. We won't start seeing parts or units for parts for some time...
[Asus  Eee Pad Transformer Prime] Johnst:
Same problem here.

They designed TF201 such way, that the glass is 1 mm ahead of frame (not like on ipad) so during the hit, glass takes all the damage on itself.

Asus must do something about that because everyone will drop their unit someday.
[Asus  Eee Pad Transformer Prime] buster6070:
Cracked screen

This just happened to me too. Pulled my Prime out and opened it up to discover a hair line fracture all the way across the screen. Tablet has never been dropped and always stored in a padded case folded up against the keyboard/dock like a laptop. Contacting Asus to see what my options are. The crack is so fine I didn't even notice till I went to fold it back up. I was gonna post a video, but don't have 8 posts yet. But if you search youtube for "asus transformer prime cracked screen" it'll come up.
[Asus  Eee Pad Transformer Prime] leppie:
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I think it is definitely an issue.

It's happening because there's not enough padding on the front end of the keyboard IMO, it only has that one little rubber thing.

My Prime is in a minisuit, which actually jumps to the other extreme: it won't quite close all the way. But I think this is the only reason I have not opened it and found a cracked screen, even though I toss it around and generally try not to baby it.

They need more support opposite the docking mechanism, it's causing the top-end of the Prime to squish down especially at the corners while the bottom-end has no more room to get closer to the keyboard. These broken screens are the result.

You could use a case like me or even just put some little rubber tabs on the corners of the keyboard to prevent this happening, but it's ridiculous considering it's constantly pictured as such a netbook replacement and using it like such could damage it.
[Asus  Eee Pad Transformer Prime] redandblack1287:
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
[Asus  Eee Pad Transformer Prime] dorianteal:
Just wondering

Did anyone with broken glass have a screen protector applied?
[Asus  Eee Pad Transformer Prime] buster6070:
No screen protector applied on mine, Just plain jane ATP.
[Asus  Eee Pad Transformer Prime] redandblack1287:
I think that's the problem most people are having--they are getting repair quotes of like $400 instead of $70. If you find a chain with that kind of price, please post it!
[Asus  Eee Pad Transformer Prime] ringomaz:
Another broken screen

Just took my TF201 out of it's padded laptop bag this morning to find a crack across the corner of the screen. No dropping, no rough handling - it just appeared seemingly overnight. After weeks of frustration with random reboots and app crashes (which were only solved yesterday with the 9.4.2.15 update) I think I've had my fill of this unit.

Update - And, yes, the unit was docked when this occurred.

Final update: Contacted Asus about repairing the screen and was put in touch with a service provider in Sydney. Total cost (incl. parts, labour, and shipping): $400. When I responded that I might as well buy a new tablet the receptionist replied "That's right."
[Asus  Eee Pad Transformer Prime] aznmode:
Wow I just bought a dock which I greatly debated on getting. I may have to return it after all. I don't wanna end up with a cracked screen.
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
This, the LCD light bleed, and "bulging" screens are all related. It's stress cracks from pressure not being evenly applied across the screen. A couple of people posted similar experiences starting the week the Prime came out and it happens with and w/o the keyboard. The way the screen's mounted is talked about a couple of times in the autopsy thread (http://xdaforums.com/showthread.php?t=1474391). It's up to 103 pages or I'd post a specific page, sorry. Asus has denied warranty claims on them so far.
[Asus  Eee Pad Transformer Prime] tanzer:
also broken glass

I had opened my prime with Dock, the glass is broken fom right upper corner to the left under corner! Grrrrr:confused:
[Asus  Eee Pad Transformer Prime] regalpimpin:
These things are starting to crack like crazy around here.. This will probably be Asus' next big thing to have to give us an answer on.

Mines so far so good, "fingers crossed"

I would recommend everyone with a dock get at the very least a screen protector/skin.

You have to think about when this things closed even setting it down incorrectly could cause it to crack. You have a piece of glass resting a mm away from aluminum. Any bump is going to send a shock to the glass. Adding a skin completely negates this. Not only does the glass not come into direct contact with aluminum, but the skin also keeps the shock from a hit down.

Think of it like dynamat in your trunk.. Haven't seen one cracked screen that had a skin on it.
[Asus  Eee Pad Transformer Prime] aznmode:
This is not a good sign. I'm receiving my dock today. Should I even bother opening it or just return it. I dont really need but just want it...
[Asus  Eee Pad Transformer Prime] buxtahuda:
Are you not planning to use a skin or case?

Honestly, I don't know how I lived with my Prime without the keyboard; actually I do: miserably :D

Not really, but I just don't think I could go back to only the screen. I've only run into a couple of instances where it was as hard to select text with the keyboard as it is with the screen. And those were due to the fact that people had put links into

tags.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Look at post #24 and #27, I made a little mod to my dock which helps with the hinge pressure.
[Asus  Eee Pad Transformer Prime] aznmode:
Thanks I see that. But man...whats up with all these mods we gotta do to make this thing work right.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I know right.

Even at this juncture, I love my Prime!

But it's getting very ridiculous that we end users are having to find and subsequently fix pretty much every single flaw after already paying premium prices. I wouldn't mind spending an extra couple of bucks on some silicone dots to avoid a $400 mishap, but could they really not give out a few prototypes to employees or something?
[Asus  Eee Pad Transformer Prime] aznmode:
I think the problem is the front corners doesnt have any rubber stopper. If you look at the picture I took below theres a rubber stopper by the left crtl key which becomes a stress point on the screen. So if the front ends gets press the the screen will bend cause of the rubber stopper by the ctrl key. I think thats why some are having cracked at the center of the screen. The crack at the top corner is probably due to the top corner slamming too hard on the keyboard (which is all aluminum) when its closes. Maybe when its moving around in your sleeve or backpack, or when you close the tablet since its so top heavy that its cracked by the time you put it away.

I think if they put a rubber on all 4 corners it may eliminate some of the issue.
[Asus  Eee Pad Transformer Prime] aznmode:
Found some round rubber stops (from dlink router feet I never used) in my cube and this is what I came up with. Now theres even pressure between the stock rubber stopper next to the ctrl key and this one. I hope it does the trick.

EDIT: I checked how my laptop is and it too has 2 rubber stoppers on top and tiny ones on the bottom left right so I decided to do all 4.

Front angle view

Top view
[Asus  Eee Pad Transformer Prime] nickola:
Hello,

Excuse my silly question, but isn't Corning's Gorilla Glass supposed to handle such shocks ?
[Asus  Eee Pad Transformer Prime] regalpimpin:
Gorilla glass is for scratch resistance. No glass handles shocks well, I imagine regular glass would actually be better for crack resistance.
[Asus  Eee Pad Transformer Prime] ikdedinges:
i posted this in another topic but it fits here too:

My screen is not yet cracked, but after looking really close inside the dock i saw something interesting.

There are four screws holding the hinge together,and two of them are not screwed all the way in. I think that if you have the prime in the dock and close it(so it flexes a bit) it will put too much pressure on the glass.

here are my pictures:

View attachment 935872

View attachment 935875

maybe someone with a cracked screen can have a look inside the docking port.
[Asus  Eee Pad Transformer Prime] gummih:
Champagne ATP, 5 days old, no dock, cracked screen but lcd is fine, did not notice what caused the crack
[Asus  Eee Pad Transformer Prime] aznmode:
Wow did you have it a case?
[Asus  Eee Pad Transformer Prime] gummih:
No, not in a case. I've had my samsung galaxy s, with it's gorilla glass, for almost two years. It's taken a beating and not a scratch on it. Nothing like that could have happened to the prime. This can't be real gorilla glass
[Asus  Eee Pad Transformer Prime] aznmode:
Technically gorilla glass is scratch proof but never was it break or shatter proof. It sounds like there was some pressure put on your screen. So far with my mod its holding up though.
[Asus  Eee Pad Transformer Prime] gummih:
This is Gorilla glass

(here would be a link to "Tested @ CES: Gorilla Glass Stress Test" youtube video if the forum wasn't paranoid)

It is of course not "break proof" but there is simply no chance that glass of this quality could have broken on my Transformer Prime. There was no rough handling and the lcd is still working fine. (the glass should take much pore pressure and bending than the lcd ever could)
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I think they made the glass to thin or the way it's above the frame are the root cause, I had my Champaign for 8 days and it has a hairline crack already. I have a C2O model, I give in, not investing $600 + $150 for the dock on a ticking time bomb.
[Asus  Eee Pad Transformer Prime] Slam2012:
No luck so far

So far nothing. Too bad, I kinda liked this tablet.

Still, I don't understand when Asus says about "super factory conditions". Like, they do not allow changing digitizers separetely, just the glass+IPS screen because you can't do this anywhere except for Asus factory with "super environment".

It works perfectly well for iPad2 in simple small service shops, people change iPad digitizers without screen itself, and it's ok, no "super factory conditions", it costs no more than 100 bucks (and the construction looks pretty much the same for these 2 devices), but unfortunately Asus thinks different.

Too bad.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Yep, everything else about my Prime is acceptable, but hearing how they just say it's the users fault doesn't even give me hope to try and send it in. I also called the 888 number talked to Renor (call center manager)about getting a refund for my dock since I don't need it anymore and he stated he hasn't heard of anyone getting any refunds.

I mentioned Garys name and he didn't know who he was (I really don't expect them to know everyone in the company), but they need to get this crap straightened out.

Are they giving refunds or not? If yes what do we need to do to apply for said refund? Who do we contact?

Renor even said to me it isn't right that different people say different things, it makes Asus look bad. He was very apologetic about what has happened and agrees this hasn't been a good experience for a lot of people and wishes he could do more.

In the meantime he said he will look up Gary, find out what is to be done and get back to me.

This is the type of stuff you hate, good communication and understanding but frustrating because there is no plan in place.
[Asus  Eee Pad Transformer Prime] texstar:
Genius!!! I don't have any cracks and don't want any cracks so I'm gonna try this too. Thanks man!
[Asus  Eee Pad Transformer Prime] bernie.discale:
Unfortunately I discover this post too late !!!

The glass of my transformer cracked too :mad: !!!

Is there any hope of change in asus mind ?

Any way to repair it ourselves (video for unmounting, and replacement part...) Any hope or solution would be great

Tchao
[Asus  Eee Pad Transformer Prime] bernie.discale:
No, indeed my last post was too soft

What is going on there ? :eek:

We have bought a tablet a fairly large amount of money (600 € here) and the so called "gorilla" glass gets broken after only one month of use ... and it seems that many users experience the same. So what ? The gorilla is sick ?

And the answer of ASUS ? There is no problem on their side ?

Many of their product break the same way, and there is no f**ing problem ? :mad:

So, now, when you buy a tablet, you have, first, to go on xda-dev to see what kind of customization you must do to overcome the design issues of the product ?

Bul**** ! :mad:

They should, at least, propose a damn low-cost repair process for customers who have trusted them and bought their product early, and helped them discover the flaws in their product.

xda-dev is a fairly well known forum.

Is it possible to claim, grouped, that they propose :

1 - A way to repair, either free or, a least, at a price better than just changing the tablet

2 - And provide some ASUS-Rubber to prevent other tablet with dock to break !!

Bye

Angry-Bernie
[Asus  Eee Pad Transformer Prime] Blairware:
This is happening more and more

Primes seem to have two areas of weakness, in terms of the physical hardware. One is the obvious use of the "Full Metal Jacket" as attractive as it is, it has proven to be a real achilles heel. The other is the "Snap together" construction, and the need to be the thinnest tablet on the block (at release, it did indeed have this distinction, though I believe there are now contenders, such as Toshiba's latest tablet)

Again, as attractive as the Prime is, these two factors affect a lot of tablets and manifest in various ways, such as cracked screens, poor pogo pin connections (The spring loaded contacts that attach the main PCB to the antenna PCB's) This has lead to people giving the "Vulcan Nerve Pinch" to try and improve those contact points, and even worse, IMHO:

I believe the construction methods described above are the main culprit in the inconsistent quality of Primes in the retail channel, and directly contribute to the large number of returned/exchanged primes. If you read the "less than 1% returned Primes" claim that Asus made, and are curious why it doesn't jive with what retailers say "Too many returned" as reason why they are not stocking in large numbers, I believe the answer lies in semantics.

Asus stated, through Gary Key that "Less than 1% of primes have been returned for defects" Okay. But how many were EXCHANGED for defects? See what I am saying? It could be the case, or maybe its JUST XDA Members that want WiFi Tablets that get good WiFi. So perhaps I am wrong.

In any event few will argue that the Prime IS one of the biggest Love it/Hate it polarizing product of the year. The battles that went on between members in these forums was not unprecedented, but MAN! The defenders vs. the complainers reached new levels of intensity. Perhaps this was a forgone conclusion with the gauntlet laid down by Asus, who knowingly presented a "Worlds First Quad Core" top spec flagship Android tablet with a NUMBER of issues, not the least of which are the build design/method and consistency.

For observation, I am attaching a couple of photos that show how truly far a Prime screen can flex - there are others in the "How to Disassemble Prime / GPS, WiFi, Light Bleed "Fixes" thread, but these are extreme. Shows that SOMETHING has to stress or expose the glass to extremes for it to break. Note that I am NOT blaming anyone of abusing it, quite the opposite. I am saying that some Primes must be unevenly stressed (the relationship of light bleed to cracked screens would be interesting, I think)
[Asus  Eee Pad Transformer Prime] bernie.discale:
Hello SmartAs$Phone

Your point of view seems to be wise.

I'm just fed up with devices (some commercial aps are the same) that you have to definitely know how to hack them, from the moment you think about buying it till the moment you drop it (after many years why not)...

I hoped that, under the pressure of consumers in xda, for example, ASUS would recognize, at least, their part of responsability in the cracks of the Prime.

I'am ok with the evidence that gorilla glass is amazing, but I want mine to get repair, and being able to do what's required so that is shall not be broken again...

Bernie

PS : I definitely like your analyze of primes and decepticon...
[Asus  Eee Pad Transformer Prime] aznmode:
What if its more susceptible to cracking when bent horizontally. It seems that's how most are cracking
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Yep, holding it in landscape mode seems to put pressure on the edge thus causing the cracking. It seems the cracks happen from the edges, haven't seen one with cracks just in the middle. The frame of the Prime is having a negative impact on the gorilla glass for some reason, or just a bad batch of glass.
[Asus  Eee Pad Transformer Prime] Blairware:
You have a point there; I wonder if Gorilla Glass has some type of "Banded" hardening in the way they process it. I'm any event the format of "widescreen" is such that whenever you hold it with one hand, you are putting stress on the glass, top to bottom, in a vertical stripe.

While I thinkthere is some value in putting rubber pads in the glass to even the pressures when closed, I still suspect that the tensions applied to the glass by the internal mounts (with some degree of adjustment possible, witness the Prime owners who disassembled, adjusted the screen mounts for light blead with SOME success. All I am saying i, I suspect some Primes arrive for thier first unboxing already torqued up and ready to crack, This type of "Snap together and double sided foam tape' leads to potentially uneven forces, and remember that the screen on this tablet is a stressed part, by which I mean it contributes to the strength of the tablet and helps contribute to that 8.3mm thin design that everyone loves.
[Asus  Eee Pad Transformer Prime] drewskee:
I posted this in another thread but I damaged my Prime by leaving it on top of the car and driving off... it fell off the car and other cars ran right over it in front of my eyes and when i picked it up the casing was a little bent and some scrapes on the back but the glass is fine and the led is cracked. plugged in with hdmi to a projector and tv which both produce an image and the prime still works (played riptide). I need a led badly but im broke at the moment and all i find is ebays sellers from hong kong and from UK priced at 130.00 and up..cheaper than 400.00 but i just dont have the mula at the moment plus i would be doing the job myself. just throwing my story in here
[Asus  Eee Pad Transformer Prime] buxtahuda:
I would have died. My heart would have just stopped on the spot lol

That's wild the GG survived but the actual LCD did not, you sir are lucky beyond what should be allowed. Yeah, I don't see getting any screens any cheaper; I wonder if some other panel wouldn't be compatible, although you'd give up the Super IPS+ (how do drivers for such system components work out, there is not PnP with Android is it?). Most likely you're just SOL though, it'll be another handful of months before we might start seeing some decently priced replacement parts.