[Samsung Infuse 4G] Axiomkid:
So I had a chat with someone from Samsung, Tried to gather up all the problems everyone is having with unresponsiveness and the overall firmware being laggy. This Asshole pushes me forward into just telling me that theres issues with my phone.

Chat Information Please wait for a Samsung Agent to respond.

Chat Information You are now chatting with 'Phillips'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat Information Your Issue ID for this chat is LTK5640680671X

Phillips: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: hello

Phillips: Hello, please go ahead with your inquiry.

Visitor: I was able to obtain the Gingerbread update for my Samsung Infuse 4G and Updated the firmware February 1st when it first came out and I'm noticing things like my touchscreen being unresponsive and the overall software being laggy. I heard they pulled the Update for fixing, but those of us who already updated will there be a fix for those who already updated?

Phillips: I am sorry to know that, I will be more than glad to assist you.

Phillips: I understand that you are experiencing issues with the Infuse phone after you have updated the phone software to Gingerbread. Is that correct?

Visitor: After doing the Update on February 1st I proceeded on deleting all cache and data and doing the Factory Reset thinking it would help perform better after the update, this is my 2nd week running the software and I'm just overall unhappy with it.

Phillips: I apologize for the inconvenience.

Phillips: Thank you for confirming.

Phillips: Just to know, did the issue start after installing any specific application on the phone?

Visitor: Nope! I noticed it right after the update with no apps installed on the phone, If the phone is lying flat on a surface it normally won't swipe when I run my finger across the screen, it just don't respond to my touch. it works a little better when the phone is held in a upright posistion.

Phillips: Okay.

Phillips: I see that you have tried with all possible troubleshooting steps and even restored the phone to factory settings to fix the issue with phone performance.

Visitor: Yes! Even done battery pulls.

Phillips: I suspect issue with phone itself and it requires a physical diagnosis to fix the issue with phone.

Visitor: I just got this phone 2 weeks ago, Brand new Refurb.

Phillips: As you are saying the phone is new, I suggest you contact place of purchase for assistance.

Phillips: However, you can contact our voice team for further assistance.

Phillips: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

Visitor: I just wanna know if those who already updated with the bad Update, will they receieve a Patch fix to fix the buggy problems with the OS firmware.

Phillips: As you have tried with possible troubleshooting steps, I have provided you with the contact details to reach our voice team for sending in the phone for service.

Phillips: No, many of our customers are using the phone without any issues even after updating the phone software to Gingerbread.

Phillips: Please do not worry, I suspect issue with the phone itself. Once you contact our voice team they will be glad to assist you further with the issue.

Bottom Line is.........The only issue there fixing with it is those who couldn't update it in the first place which was something contained in the Official Update that blocked Kies Mini from Updating your phone. What we have is what we have folks, a piece of **** bugged firmware. Case Closed!

Final Words: Phillips: No, many of our customers are using the phone without any issues even after updating the phone software to Gingerbread.