[Asus  Eee Pad Transformer Prime] richardmlea:
They will try anything to get out of repairing for free. I received this answer from ASUS UK about my RMA/appeal against CID. My damage was caused by the dock like many others but I spotted it before it cracked fully.

http://xdaforums.com/showthread.php?t=1625378

The replay reveals (if you read between the lines) that they will do anything to get out of the repairing under warranty and they (ASUS UK) have instructions (from ASUS Taiwan) to deny everything that is not software related. The USA repair center is likely to have the same instructions

Here is the reply.

"Dear Mr Lea

Thank you for contacting Asus UK.

We have been informed that you have received the CID quotation for RMA: CZB6****** which you are disputing.

Our apologies for the inconveniences caused to you.

Please be advised that the Asus warranty does not cover any damages at all.

The warranty given with the unit is a repair warranty for hardware issues only.

When repairs are requested and the issue is caused by software or damages charges are applied as this falls outside of the warranty.

Also note that the laws, rules and regulations of the UK are different to the US.

All Asus branches are seen as separate businesses and also have to follow the in country rules and laws which differ per country.

This also mean that some terms differ as well.

The RMA application form with SN: BCOKA****** which was received in on 24.05.2012, gives the following problem description:

“Micro crack in tf201 touchscreen caused by dock

Please refer to my previous emails info about the fault.

This is the second time I have requested this RMA, the first time I submitted an incorrect seriel number.

The correct seriel number is BCOKAS******

Please remove BCOKAS****** from my vip account as it does not exist”

The given problem description indicates that there is a crack in the screen.

As the damage was detected on the unit, charges for the repair were applied.

As per warranty, damages are not covered and we are unable to waive the costs for the repair at this stage.

Also the assessment is made by the repair centre after inspection.

Based on the instructions and information given by our head quarters in Taiwan, the repair was deemed as CID.

We have been notified that the damage cannot be caused without impact to the screen.

We are terribly sorry but there is nothing further we can do.

If you wish to file a formal complaint, please sent your complaint to the address below:

FAO Service manager

AsusTek U.K. LTD.

1st floor Hemel One

Boundary way

Hemel Hempstead

HP2 7YU"

Asus Service sucks,blows, hard and long.

My tablet is currently being held for ransom in the Czech republic,

Shame on ASUS.

I have since sent a formal complaint as instructed but this has been totally ignored (should have sent it recorded). I am still waiting for my tablet to be returned (unrepaired).

£500 for a tablet with more faults than the ATP tour and lie's, lie's and more lie's from ASUS.

I have my own inspection report by a Glass expert and law society expert witness that say's that there is no impact damage to the tablet and the crack was caused by the dock.

Next steps.

Ring ASUS and get my tablet back.

Contact BBC watchdog.

Small claims court.