[Asus  Eee Pad Transformer Prime] 3rdamention:
Then you must not be following the Serial Number Unknown Thread. Gary basically disappeared from there (they were testing their "fix" at Asus, and that was over two weeks ago, nothing from them since), Asus hasn't offered a fix, the developers are closer it appears than anyone.

I have my Prime and I too fear the same thing. It is working fine now, but I dread even picking the thing up. I am afraid it will start acting up then I will have to send it away to Asus. I fear sending it to Asus. Heck, there are several people that RMA'd their devices only to have it returned because Asus "couldn't replicate the problem." This after they have kept it for 2 weeks and you cannot return it to the store. That is crappy service. Also, what about people who are watching their RMA status, not change, for weeks. That is pretty crappy service.

---------- Post added at 04:24 PM ---------- Previous post was at 03:48 PM ----------

That is ridiculous. I heard from them like 18 days AFTER my Technical Inquiry was updated to URGENT. Yes, they upgraded it to URGENT and responded 18 days later. That is not URGENT, that is flat out laziness and negligence. Their response to the Serial Unknown issues was the same for me as everyone else "Here is how to update OTA, Here is how to update manually, Have fun!"

Yeah, that doesn't address, recognize, or fix the problem at all> HELL, you cannot even update OTA anyways, but they would have had to do some research on the issue to figure that out. Copy and pasting an answer is much easier, even if it does take 18 days.

I appreciate Gary Key coming here and trying to help people, but the more his name comes up, the more I start to roll my eyes. The guy is from Marketing. If that doesn't tell you how screwed up Asus is, I dont know what will. A guy from Marketing is not who should be assigned to help with these issues. How about an engineer?

I honestly feel, I really feel this way, that Asus is trying to buy time with us, make us hold these devices, until our return times expire. Then they can decide what they want to do, on their own time, at their own pace. THEY DO NOT WANT US RETURNING THESE THINGS TO THE STORE that is why a Technical Inquiry makes you wait nearly 3 weeks (most return windows are 2 weeks), the Serial Unknown Thread supposedly had a fix being tested, that was 2 weeks ago. The example in this thread, it was clear he wanted it back to return it, they kept it passed his return date.

Yeah, Asus is providing a great gameplan or blue print on how NOT to service and take care of your customers. I haven't even got to the points of 2 new transformers already being announced and probably in production when you still cannot go buy a Transformer Prime on the shelves.

---------- Post added at 04:27 PM ---------- Previous post was at 04:24 PM ----------

35% of your customers saying "No you should not stick with this company" or "No you should not buy this product" is bad. That is not good. Just because a majority says "Yes, stick with them" that doesn't mean that 35% saying "NO" is good.

You take those numbers into a board meeting, and say "35% of our customers wouldn't recommend our product" and most companies would look at trying to fix the said product, or make that 35% change their mind. Asus doesn't appear to be doing that.