[Asus  Eee Pad Transformer Prime] skygunner27:
To whom it may concern within Asus:

Let me first start off by saying that this is my 5th Prime. I originally pre-ordered a 32GB Grey TF201 Asus Transformer Prime bundle with Bluetooth controller from Gamestop. http://www.gamestop.com/tablets/asus-transformer-prime-32gb-grey-tablet-bundle/98405

After all the launch delays and bad web coverage about the TF201's bad WiFi, I decided to cancel my order and purchase an iPad 2. To this day I have not one complaint about the iPad 2. Every aspect of the iPad 2 is outstanding.

Finally the TF201's launch day arrives. It really didn't matter to me because I am happy with my iPad 2....until I received a call from Gamestop telling me my Prime was ready for pickup(Even though I had previously canceled...lol). So...based off of my Faith that Asus fixed all of the problems plaguing the review TF201 pre-launch models, I bit the bullet and purchased the TF201 bundle and dock.

On the way home I was SOOOO excited. Kinda like when my parents drove me to pick up the original Optimus Prime Transformer back in 1984.

As I opened both the Prime and dock I was shocked how Premium the quality was. Wow!!! Asus really went all out on the look and feel of the Prime and dock. This is really first class stuff here. After setting it up the horror became apparent.

Prime #1 #2 Problems:

1. GPS did not work(didn't really matter to me)

2. WiFi range/throughput is/was awful.

3. Bluetooth enabled, causes WiFI to NOT receive or transmit data.

4. Bluetooth audio delay in video playback, regardless of the video player app used or brand of Bluetooth headset.

5. Because I can't use Bluetooth and WiFi at the same time renders my Bluetooth controller useless.

6. FC's(Force Closes) and random reboots.

5. Screen Backlight Bleeding.

7. Lag with Asus My Water II live wallpaper(Honeycomb).

8. Video artifacts while watching Youtube video's.

9. Bouncing taskbar after video artifacts.

With these problems I had to return my first and second Prime back for a full refund at gamestop. They were not happy and neither was I....back to my iPad 2.

Almost 2 months went by and even though I am/was totally happy with my iPad 2, I figured Asus had to have straighten things out by now.

Prime #3 was purchased at Bestbuy earlier last week.

Problems:

1. Bluetooth enabled, causes WiFI to NOT receive or transmit data.

2. Bluetooth audio delay in video playback, regardless of the video player app used or brand of Bluetooth headset.

3. Because I can't use Bluetooth and WiFi at the same time renders my Bluetooth controller useless.

4. Video artifacts while watching Youtube video's.

5. Bouncing taskbar after video artifacts.

I spoke with Asus Tech Support who recommended RMA with the cost of shipping at my own expense or return. Of course I chose to return it.

Prime #4

Problems:

1. GPS did not work(didn't really matter to me)

2. WiFi range/throughput is/was awful.

3. Bluetooth enabled, causes WiFI to NOT receive or transmit data.

4. Bluetooth audio delay in video playback, regardless of the video player app used or brand of Bluetooth headset.

5. Because I can't use Bluetooth and WiFi at the same time renders my Bluetooth controller is useless.

6. FC's(Force Closes) and random reboots.

5. Screen Backlight Bleeding.

7. Lag with Asus My Water II live wallpaper(Honeycomb).

8. Video artifacts while watching Youtube video's.

9. Bouncing taskbar after video artifacts.

10.Constant reboots.

I contacted Asus again and was offered RMA with the cost of shipping at my own expense or return. Of course I chose to return it again.

Embarrassed, I went back to Bestbuy. They recommended that I give up on the Prime. They also had received Prime returns do to defects. I insisted on giving it another shot. I am a Bestbuy Rewards Silver Member for 4 years+ standing. I know almost everyone in my local store.

Prime #5(Current)

Problems:

1. WiFi range/throughput is/was awful.

2. Bluetooth enabled, causes WiFI to NOT receive or transmit data.

3. Bluetooth audio delay in video playback, regardless of the video player app used or brand of Bluetooth headset.

4. Because I can't use Bluetooth and WiFi at the same time renders my Bluetooth controller useless.

5. Video artifacts while watching Youtube video's.

6. Bouncing taskbar after video artifacts.

I called Asus again, same recommendations:(

I turned it off today and held power & volume down and then pressed up, Bluetooth and WiFi work together now, but who knows for how long....WTF to that?1?!?

I really love the look and feel of the prime and dock. I really need these problems to be fixed VERY soon. What makes matters worse is, that I see our friend Gary on Youtube showing off the new TF700t. I can't even finish watching the video because my TF201 has massive video artifacts that also affect my taskbar. Forget the TF700t Asus!!! Asus needs to focus on fixing the mess Asus created!! You have loyal(not for long) customers who NEED you NOW!!!

I don't care if there are a million threads/stories/letters like this. I need you to hear me...and hear me clearly. This is not a joke!! I spent $650.00USD on the Prime and Dock. I have 43 days left to return it and spend my money elsewhere(iPad 3). Until the return windows has come and gone these purchases are NOT final.

I even wrote Asus twice. Here are my mail request ID's WTM20120204201235672 & WTM201202042012435314. I have yet to receive a response....lame. I've owned a 2 EEE PC's, G51GX, G71GX, G73JH and G74SX. Now I own a M18x.

I need you to hear, listen and understand me and each and everyone of your loyal customers. I even read Asus is offering other countries compensation.

I am a technology enthusiast by heart. First to have any and everything(except a good camera my Nex-5 is down for warranty repair). It's ridiculous that I/WE sit here with such amazing hardware from Asus that is so defective. This stuff should have been fixed yesterday. Especially with the iPad 3, TF700t and Acer/Lenovo Tegra 3 tablets on the horizon. The Prime is a luxury item. It can be returned just as easy as it was purchased.

Instead of watching the super Bowl pre-game show, I'm here writing this letter on behalf of all TF201 owners & myslef. Please don't continue to half @$$ this product.

Here are my solutions:

Fix the Prime's problems with software updates ASAP.

If software can not fix the problems, have Bestbuy perform the repair. That way we can hold some one physically accountable in case of damage or failed repair. Bestbuy is a authorized reseller/repair facility for Asus.

Asus PLEASE fix my/the Prime.