[Asus  Eee Pad Transformer Prime] flight777:
A update:

I've e-mailed them twice the last three days and got two anwers back (all in Dutch, sorry, quick translation below each e-mail):

Quick English summary:

I explain that I received the tablet and test report which said it was "ok" and no trouble found. I said I don't think this is "ok" and that they should be glad that I'm not making a big fuzz about my dead GPS (it is still on my box :) ) and the below average WIFI range. But, in return I don't want a additional broken screen to those two problems. Furthermore, I told him that they lost my docking port protector cap during the reparation. Also I complained about the time they needed to determine it was "ok" (4 days in status "repairing) and I asked him to handle my complaint or send it to someone higher up in the organisation who has more authority.

His anwser:

Quick English summary:

He simply says, "I told you so" and quoted an earlier e-mail.

It is true that he told me before the RMA that he thinks it will be tested as "ok" but I did not agree (like I don't do now) and pressed on for an RMA. But he does not anwser any of my questions in my first quoted e-mail and does not take it seriously...

Because I started my traineeship this week I did not had time to call ASUS because I'am home after the regular office hours. Therefore, I asked my father to call them, which he did but according to him he could not get hold of the "Daniel" from the e-mails so he e-mailed him a very serious letter:

English summary:

Here my farther tells ASUS that the product is not functioning like specified on the package and that ASUS has lacked to repair it because of it being within the "written norms". He puts up the argument that these norms are not specified by the company during sale (you won't find anything on lightbleed and dust in the warranty card) and that these norms are also not published by ASUS for consumer insight. What follows is a list of all the problems and that because no norms are published or made known by ASUS we said they "failed" (don't know the right translation in English) as the supplier/manufacturer to repair the tablet and hold them accountable.

The last part of the e-mail says basically that, before we try to fight this thing by consumer law (some sort of class action lawsuit), we give them 14 days to fix the tablet's lightbleed and dust problems and return the docking protector or give us another possible solution. We also demanded a copy of their "official norms" on these problems (especially the lightbleed) and a signed statement that they think these problems are acceptable for a new tablet and within specifications. This for the sake and advancement for possible legal actions. Last but not least we asked for and adress to send a official complaint.

His reply:

English:

He only gives the address for complaints.

So in conclusion, ASUS's customer support really blows balls and we did mean what we said in our second e-mail. We will send them a official complaint letter and if that is not dealt with properly we will investigate into legal ways. Not only because of the problems, but also because of the fact that they have MY protector for the docking port (the black "clip) and refuse to return it which is just plain theft.

It is also time for me to get some pictures up on their Facebook page :D