[Asus  Eee Pad Transformer Prime] flight777:
This is a warning for all people that are considering to buy a product from ASUS. Please pardon my tone is this post but I'm really really pissed atm. Also, don't be a blind fool/fanboy and say this is only a one out of ###### experience. Stores are refusing to sell the TF201 and ASUS's customer service is notorious to be, to say politely, "below average".

First of all:

I had the original Transformer as soon as it was released. However, because of bad backlight bleeding and stuck/deadpixels ASUS has replaced the screen 4 times and after that refunded me my money. The whole process (incl. the RMA's) took about 4 months. After I finally got my money back I decided to wait on the successor which turned out to be the TP.

So I bought the TF201 again as soon as it came out. However, I'm on my 4th unit now after returning three to the store because of backlight bleeding and all sorts of other issues. The first store refunded me the third time because they had too many complaints about the TF201. I then waited a week a bought a C1 batch TP at another store. Yet again, lots of backlight bleeding and some dust under the glass. So I decided to try a RMA this time and see if that helps. After UPS failed to pick it up for two days, the tablet finally arrived at the Czech repair center on the 30th of January. After 4 days on the status "repairing" it was shipped back on Friday and I received it today.

So, I first had a look to the repair report and it said: "Tested Ok/No troubles found". That already was making me furious, what have they done those 4 days and how bad is ASUS's policy that this is "ok"? So I booted up the tablet and yep there we have it...same old backlightbleed and some nice dust specs under the glass.... wonderfull! Furthermore, they factory resetted the tablet which I specifically asked (put a short letter in the package and also indicated it on the RMA form) not to do. The store I bought it from is also always sending it in for repair, so now I'm stuck with a up €600 tablet which has some nice lightbleeding and some nice specs of dust under the glass.

Do you guys have any advice what I can do? Ask for a manager at ASUS? I don't have a clue anymore and am extremely dissappointed.

Oh and plz judge for yourselves about the lightbleed, do you think this is acceptable?

A update (9-2-2012):

I've e-mailed them twice the last three days and got two anwers back (all in Dutch, sorry, quick translation below each e-mail):

Quick English summary:

I explain that I received the tablet and test report which said it was "ok" and no trouble found. I said I don't think this is "ok" and that they should be glad that I'm not making a big fuzz about my dead GPS (it is still on my box :) ) and the below average WIFI range. But, in return I don't want a additional broken screen to those two problems. Furthermore, I told him that they lost my docking port protector cap during the reparation. Also I complained about the time they needed to determine it was "ok" (4 days in status "repairing) and I asked him to handle my complaint or send it to someone higher up in the organisation who has more authority.

His anwser:

Quick English summary:

He simply says, "I told you so" and quoted an earlier e-mail.

It is true that he told me before the RMA that he thinks it will be tested as "ok" but I did not agree (like I don't do now) and pressed on for an RMA. But he does not anwser any of my questions in my first quoted e-mail and does not take it seriously...

Because I started my traineeship this week I did not had time to call ASUS because I'am home after the regular office hours. Therefore, I asked my father to call them, which he did but according to him he could not get hold of the "Daniel" from the e-mails so he e-mailed him a very serious letter:

English summary:

Here my farther tells ASUS that the product is not functioning like specified on the package and that ASUS has lacked to repair it because of it being within the "written norms". He puts up the argument that these norms are not specified by the company during sale (you won't find anything on lightbleed and dust in the warranty card) and that these norms are also not published by ASUS for consumer insight. What follows is a list of all the problems and that because no norms are published or made known by ASUS we said they "failed" (don't know the right translation in English) as the supplier/manufacturer to repair the tablet and hold them accountable.

The last part of the e-mail says basically that, before we try to fight this thing by consumer law (some sort of class action lawsuit), we give them 14 days to fix the tablet's lightbleed and dust problems and return the docking protector or give us another possible solution. We also demanded a copy of their "official norms" on these problems (especially the lightbleed) and a signed statement that they think these problems are acceptable for a new tablet and within specifications. This for the sake and advancement for possible legal actions. Last but not least we asked for and adress to send a official complaint.

His reply:

English:

He only gives the address for complaints.

So in conclusion, ASUS's customer support really blows balls and we did mean what we said in our second e-mail. We will send them a official complaint letter and if that is not dealt with properly we will investigate into legal ways. Not only because of the problems, but also because of the fact that they have MY protector for the docking port (the black "clip) and refuse to return it which is just plain theft.

It is also time for me to get some pictures up on their Facebook page :D

MOD NOTES: Post Edited Names Removed as per XDA rules. In addition to the foul language.