yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] blickmanic:
Got my Transformer back today.

THEY HAVENT FIXED IT.

there was a note with the tablet saying no issues/no trouble found.

Now, its either they didnt bother fixing it OR its my USB cable.. I'm going to order a brand new ASUS USB cable and re-check. Ill keep you's updated. Still dont know why they would waste so much of their own money on shipping when they never even fixed it.. This is the only reason im trying another cable.
[Eee Pad Transformer General] Novae:
did you send your cable in with it?
[Eee Pad Transformer General] blickmanic:
Nope :/ 10char
[Eee Pad Transformer General] goodintentions:
Here's what you can expect from asus rma experience.

Case 1: If you call in ahead of time and describe to them exactly what's wrong, you can expect to get your tablet back within a week's time.

Case 2: If you call in and tell them what's wrong, but you are iffy about it, you can expect to get your tablet back in a week and a half.

Case 3: If you have no idea what's wrong with your tablet, you can expect to get your tablet back between 1.5 week to a month.

That said, if they tested your device and saw nothing wrong, they would have sent it to a different guy to do further testings.

Anyway, my bet is your cable.
[Eee Pad Transformer General] blickmanic:
I've ordered one, I'll let yous know on progress
[Eee Pad Transformer General] swolebiceps:
Just to let you know some devices will not be recognized depending on the device itself. If the device works fine on a pc using the same cable then it is probably just an issue with the transformer recognizing it.
[Eee Pad Transformer General] blickmanic:
I tried about 5 differant PC's to no avail
[Eee Pad Transformer General] knoxploration:
Another vote for the cable.
[Eee Pad Transformer General] jrsalda:
I just got my TF101 dock back

Well first at all the bad news:

they sent me an used/refurbished dock unit, mine was cosmetically 100% perfect paid full price retail on amazon.com, the one I got from asus has 2 major scratches, 1 crossing the following keys: Tab, Caps Lock, Shift and Crtl and even extends further down to my dock itself(plastic area), the other one is a highly noticeable scratch( a very large one) close to the touch pad. I find this highly offensive from asus, how come you treat your customers like that asus, I will try to get rid of it on ebay, since my power button is still loose and haven't send it to ASUS yet, probably never will. Good luck to people still looking to get a tf101/tf201

The good news is apparently this dock works fine. we'll see.
[Eee Pad Transformer General] tekkitan:
+1

The USB cables are junk. Mine stopped quick charging my tablet and would only trickle charge. I broke down and ordered another cable in hopes that was it and it sure was. The old wall wart works just fine still, so it was only the cable.
[Eee Pad Transformer General] blickmanic:
hope it is cause i dont wanna RMA again :(
[Eee Pad Transformer General] Novae:
I can report that my issue was not fixed with a new, albeit non-oem, cable. Issue remains exactly the same as before.
[Eee Pad Transformer General] spadefist:
@blickmanic I'm in a similar position to yourself except I haven't had my transformer back from Asus. In preparation for Asus shipping me back the same tablet having 'done nothing' do you have a link for a UK vendor of OEM (or otherwise) cables?
[Eee Pad Transformer General] y2k-inc:
My was dead with the OTA update, i guess i have not enough juice to run it :) the nvflash don't completely flashed back, call customer services to open a case, they made me go thru some reset, but then issue a RMA, two day later the RMA is active so i sent it back, within the same day they received it they fix it and sent it back to me ... it's a great service, since i live in Canada and bought the tablet in the US. try that with Motorola, they will told you to bring it to the US to service ;(
[Eee Pad Transformer General] blickmanic:
I just got my brand new genuine OEM cable today. Issue still persists. Time to RMA till they fix it.

@spadefist i got my Genuine OEM cable from http://www.asusparts.eu/index.php
[Eee Pad Transformer General] blickmanic:
are you planning on RMA'ing it?
[Eee Pad Transformer General] josteink:
So I RMA'd my keyboard & battery-dock, because whenever I had it hooked up to my transformer, it would bleed my transformers (and its own) battery dry in less than 24 hours, even if completely idle with wifi off.

That's bad.

Asus sent the case off to infocare, which evidently managed to forget about it. After not getting any more response a week later, I called in and asked again. I got a new RMA number and this time actually a shipping-slip to return my dock with.

It took a little over a week, but now I have my dock again.

On the shipping slip it says "Replaced chargerboard. Tested ok". And it actually seems to be OK now. Whee :)

To everyone who is having issues with the dock and battery just going to hell: I say just RMA it. No point in trying to fix what is obviously a HW defect yourself.
[Eee Pad Transformer General] blickmanic:
lol nice, i had my TF101 picked up yesterday for a SECOND RMA as they didn't do anything the first time. Ill let you's know if they fix it this time round, without USB access to my tablet it's useless! I will NOT give up till they fix it :)!
[Eee Pad Transformer General] spadefist:
Just got my Transformer back from the RMA, same problem :@ ordered the OEM cable now. I have to say I'm disappointed the worksheet says they've replaced the TF101(EP101) DOCK IO_BD./AS which is a 70 Euro part of the Asusparts site, I doubt they'd waste that and the shipping cost willy-nilly.... They obviously don't ave a fix to my mind... :-s
[Eee Pad Transformer General] blickmanic:
MyOEM cable didn't fix it, good luck with yours but if it's the exact same problem as mine i have doubts to wether it'll fix it or not
[Eee Pad Transformer General] Novae:
Yes, but i don't have an original purchase receipt as i got it second hand, i do have the warrenty card though so that should be enough, i just need to get around to doing it.
[Eee Pad Transformer General] blickmanic:
I didn't have the original purchase receipt either, nor the warranty card. RMA requires nether. Mines is currently away for its second RMA, ill let you know if they fix it this time.
[Eee Pad Transformer General] blickmanic:
GREAT, asus you bunch of bastards!! now there saying i damaged the tablet?! the tablet is like brand new? not a scratch or spec on it! :@

(as far i'm concerned CID\OOW stands for customer induced damage\out of warranty

NOT HAPPY, what shall i do?!
[Eee Pad Transformer General] josteink:
Complain to Asus and not us? ;)

Seriously though... Was the tablet rooted or anything? Do they have anything they can strictly blame you for?

If not, I'd tell them to shut up or prove you did something wrong.
[Eee Pad Transformer General] HermitTurtle:
stoyat avtw

Just wanted to add my 2 cents for balance:

I had the battery-drain problem with my Dock. So I contacted Asus to have it repaired. The normal RMA procedure followed; Asus got UPS to pick up the Dock, repaired it and returned it to me. All within 7 days, I am quite pleased :)
[Eee Pad Transformer General] artnat:
I thought I'll share mine

1. 2/17 Contacted Asus e-mail support with the battery drain in dock. 17/2

2. 2/19 Got link to a form. Didn't recognize my s/n

3. 2/20 Tried to contact online chat support - no avail. Finally got an e-mail reponse, filed RMA.

4. 2/22 Still no e-mail with package info and RMA number. Called call center. Got "The people on the web forums find problems that don't exist". Well how about that. XDA just got served by a techie working in a call center. Anyways got my RMA and tracking number.

5. 2/23 the courier came. I padded it with bubble wrap, placed in the original box, placed the box in another box with foam placeholders so it wouldn't get crushed.

6. 2/24 Service at Czech Republic got my Tablet. My status "repairing"

7. 2/28 Suddenly Waiting-[WF4] Wait for Customer Confirmation-CID\OOW

Already sent my WTF Asus e-mail. Waiting for reply. Gonna PM Gary Keys, gonna spam their office phone-line, gonna sue them for using bull**** warranty.

One thing for sure - not gonna buy any Asus related products in foreseeable future. Unless Asus resolves this in some acceptable manner I'm gonna sell this piece of c... and buy sth else. The tech support will be ****ty as ever but at least I won't have to deal with famous Asus build quality and "Persistent perfection".
[Eee Pad Transformer General] hello_bruce:
Where are you at in your RMA process? Any luck with the CID?

In a few forums, some posters have had luck by contacting Trinity Sparks who works for Asus North America. The phone number listed is 510-739-3777. I've never called the number, so I don't know if it is legitimate.

Best of luck to you.
[Eee Pad Transformer General] ryuseitsuji:
Asus does not care about customers

I have been in correspondence with someone from ASUS customer support, they originally said they would ship me a new charger and sync cable, then they said I need to ship my tablet to them at my expense, I am VERY UPSET as I bought it right before the Prime was released here but I was not informed at ANY store that it was going to be obsolete in a month, I could not find a 3G version ANYWHERE, and then I looked online and found out that they had promised the 3G version "in a couple months" and now it looks like they just made a huge cash grab by selling as many TF101's as possible before they released the Prime. They could at least offer a trade in credit towards a Prime for customers who bought the obsolete version jsut before they released their new 20 times better product, but obviously TF101 owners are now their lowest priority, I have had completely horrible customer service, I informed them of the design flaw in their charger, and they were referred to a third party website with proof this is a well known issue, and they were supposed to apprise me of their findings, which they didn't do.

I am EXTREMELY dissatisfied with their customer service, and am likely to just buy the next quad core that comes out that beats the crap out of the primes design, and sell my TF101 as collaterla towards the new one, and NEVER BUY OR RECOMMEND ASUS again.
[Eee Pad Transformer General] artnat:
8. 2/29 Call center told me to wait for e-mail response

9. 3/1 Got reponse. They found a dent on my Transformer. It was smaller than the size of the edge of 1 eurocent coin and hard to notice. I guess they are thorough. They offered me to service the thing for... 55 euros (thourughness pays). Anyway it would basically mean exchanging the whole casing for half the price of a dock. I will be selling the thing anytime soon so I kindly declined and asked to proceed with the repair they were supposed to do. Status went back to repairing.

TBC

The guy at the e-mail center was pretty cool and professional but the call center was godawful. All in all the service did its job for now.

I was looking at other pads but ATM there's nothing more versatile than ASUS on the market and customer service is s*** in other electronic companies too (had my share of getting angry at Samsung and heard stories you wouldn't believe about HP) I'm sticking with Transformer for a while and see how the market will develop.
[Eee Pad Transformer General] revjwb32:
Most of you guys have had bad service with RMA's mine went flawless, sent it off with it not powering up and front camera not working 10 days i have my repaired one in my hand working great, my charger and original box all came back.... sorry to here people are having so many issues.... good luck to all
[Eee Pad Transformer General] TheBigX:
My experience with rma:

I've bought my TF at a local store called "Saturn".

A few weeks later, i've tried the cam and thought "what the **** is that"... all over blurry image (at 10-15cm the pic was sharp).

The next day, i've found some display errors like a light dot (2-3mm big) and a few pixel errors.

After that, i've tested the speakers... the left one was louder than the right one.

I gave it to rma, telled them all, whats not okay.

5 days later, i got my TF back. The screen was replaced. "LoL" was my first thought.

The cam was worser than before and misplaced in the hole.

Also the right speaker wasn't repaired.

After a few tests on my side, i found out, that the screen had a yellow tint and got REALLY bad reaction times (grey/grey). Everytime i've swiped within any app or the homescreen, the icons got a faded "ghost" on thr opposite site i swiped.

I've send it the second time to rma, with all the errors written down on a letter (with pictures on it).

8 days later i got my TF back... nothing changed.

The repair letter contained this line:

"No errors found"

"They really want to give a **** on me"... my first thought.

That wasnt all...

After that, i've got really bad WiFi problems. It connected -> disconnect -> never connected again. I even cannot power off the WiFi. I had to cold reboot my TF to regain WiFi.

Yesterday, i've brought it back to Saturn, with the hope to get another one. NOPE! They send it to rma, to try a new repair.

Dudes, I'm so ****in angry about the technicans at this company (Czech -> Bruno -> Sms Corp (or so)), I will never buy anything from ASUS. If they want to **** on me, i **** on them. They want my money, which i dont have so much, that i could buy me a second device so easily.

Sorry about my speech, but its... **** on it -.-

Gesendet von meinem GT-I9000 mit Tapatalk
[Eee Pad Transformer General] artnat:
Thought I would put the whole experience into one post:

10. 3/5 Got my Transformer back. Repair card says "Replaced part: [90R-OK06IO40010Y]TF101(EP101)Dock IO_BD./AS" not a scratch on it (apart from the ones I made), hopefully it's repaired, I have to get to my Tablet to check this but it looks like it. Overall it could have been faster and the call center guys could use some customer relations training for sure. I might sell my Transformer and buy sth else (either some of the new ones/prime or iPad3 with a keyboard case, we'll see how it goes iPads seem a bit more limited as I've been using my Transformer with a 3G dongle and that was awesome!).

Anyway I hope I won't have to contact Asus support anymore.
[Eee Pad Transformer General] TheBigX:
I havent got my TF101 back.. thats why i dont want to use the Saturn Repair service (they ship it within my country). Its now 2 weeks later... if i get my TF bqck and nothing changed, i want my money back and buy me another tablet from sony -.-

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[Eee Pad Transformer General] leeharo:
i have waited for more than a week after submitting the RMA form but still no one picks up my TF101....

called to the hotline twice and didn't find any solutions

1st time: staff: the ups shipping label has been sent to your address and pls follow the instructions

result: no labels arrived yet

2nd time: staff: will find somebody to call me within 48 hours

result: not receive a call yet after 72 hours
[Eee Pad Transformer General] solom01:
Supposed to be returned today

I had to RMA my Transformer to the Texas repair center - it's non-rooted, and the ICS "update" put it into a loop when it went into deep sleep that could not be interrupted in spite of plugging it in, holding the power button for 10 or 30 seconds, etc. It just kept looping on the eepad opening screen until the power died and then even after trying to recharge it was just dead. I'm supposed to get it back today, assuming it is repaired I'm interested in seeing if they have it back to Honeycomb (in which case I definitely won't upgrade to ICS until a fix comes out and I see people responding positively for a while), if it's the current ICS - in which case I won't use it until a fix comes out, or if it's a new version of ICS. I know that a lot of posters have been talking about how their ICS update went perfectly, etc. but a lot of those same posters have come back in a week or so with deep sleep problems, and random fixes like CPU spped changes, etc. seem to be pretty hit or miss.
[Eee Pad Transformer General] solom01:
So I got it back today at work. Turned it on quickly and everything seemed fine. I noticed that they had wiped it and restored it to factory with ICS. I than turned it off fully. When I got home it would no longer turn on. I am on the phone with Asus CS right now, which had me hold the volume down, power button, etc. still dead. Now they want me to send it back - by this point I am convinced that this tablet is pure trash - I'm waiting for them to issue a call tag, but I'm not sending it back - I'm just going to sue them in small claims court here in Virginia. If everyone with this problem started doing this (at least after they had returned a unit multiple times) this would come to a quick end.
[Eee Pad Transformer General] itsallaroundyou:
I would like to chime in with my experience, since it seems like I'm not alone. I have RMA's my TF101 once due to a broken HDMI port and faulty audio jack. I sent it off to Grapevine knowing all the problems with that facility (despite asking the service tech for the CA one). As I nervously waited, it came back about 10 days later, not a scratch on it. Turns out they didn't touch it at all. The problems are still there, so I'm at the point now where I need to resend it to be fixed again, got postage from Asus (no insurance despite the service tech promising me the shipping would be insured).

It seems like everything should be fine, but knowing that when it comes to Asus service, the squeaky wheel gets the beating, I'm worried about sending it back. I have read many threads about this, and it seems like about a 50% success rate for getting your item back unharmed (AND fixed). I have many pictures of my pristine tablet in case of damage, but can anyone here vouch for that being enough to prove to them the condition of my tablet and therefore hold them accountable for any potential damage? I refuse to pay for any repairs because its still under warranty and the problem is definitely with the hardware and not customer induced.

A few other questions:

Has anyone actually sued Asus in small claims court (as solom01 suggests) and won?

Asus has over 700 complaints registered on the BBB website, so they are clearly not concerned with customer satisfaction, has anyone tried to lodge a formal complain about the repair facility in TX (Wistron Infocom)? I can't seem to find any complaints about them so maybe they need to be held accountable as well.

I'm new to this forum, but I'm willing to support anyone that wants to stick it to Asus on their shoddy treatment of paying customers....

-Mike
[Eee Pad Transformer General] TheUndertaker21:
just got mine from them

no scratch nothing

looks brain new to me.

everything works fine i think

shipping was slow
[Eee Pad Transformer General] solom01:
Actually, I'm the in house counsel for a mail order place in Virginia, so since I'm in court fairly often it's not a big deal. In Virginia the cost for filing in the General District Court is minimal. As for winning, that's not the idea. Once it's filed Asus can either ignore it or pay an attorney a couple of thousand bucks or so to appear for them. In most cases they just ignore it, so you get a default judgment against them. Once the judgment is final (30 days) you can have it enforced anywhere in the US. In reality what happens is that at that point it becomes more cost effective for them to pay attention to you. Obviously things differ in every state, I'm only talking about Virginia. If only one person does it it doesn't really change anything (although the guy who got an $850 judgment against ATT in California because they unilaterally started slowing down connections on their "unlimited data" plan has made them look like fools and cost them a lot of money and PR), but if enough people do it it can actually become cost effective for them to provide some semi decent warranty service.
[Eee Pad Transformer General] itsallaroundyou:
After I posted I did some reading and it does look like its usually a sure-win for the small guy, just based on the cost-effectiveness for the company. My fingers are crossed for no problems, but if my tablet does come back either more broken, or not fixed, I will also see them in court. I don't have time or money to play their games, especially when they are the at fault party.

solom01--please do post updates and details about your court experience with them (if you do end up there). Like you said, the more winning cases there are against Asus makes it easier for the next person to win their case. I'm guessing once the first few triumphs come in, there will be a flood of empowered customers waiting for their day in court.
[Eee Pad Transformer General] rivera151:
I'm on my third RMA, and I may also consider this legal avenue.
[Eee Pad Transformer General] kumper33:
just sent mine in for RMA.... ill report what happens... it hangs at the logo screen
[Eee Pad Transformer General] hfdragon:
My RMA problems too :

My TF101 (32G) is 8 month old, and suddenldy at the end of march : nothing on the screen, but it seems to be recognized when it is plugged on USB.

29/03 : Call to call center => RMA issued

30/03 : Tablet given to UPS

02/04 : Tablet received in repair center in Czec Republic

02/04 : Status Being repaired

And today (12/04 ) : Code [WF4], waiting for client confirmation, not covered by warranty !!

I called the call center, and they just told me I should recevie a mail stating what's happening and if I agree to pay for reparations, and that the screen was damaged !

When I did send the tablet, the screen hadn't a scrach on it !!

The told me to send an email to support_fr (at) asus.com

I just did that, and I'm still waiting for the email stating what is the exact problem on my tablet.

For the time being, I'm quite upset.. :(
[Eee Pad Transformer General] wingzero2085:
I just got my husband's TF101 back from the Asus repair facility in Texas, and apparently I'm just really damn lucky. There isn't a scratch on it, and the problem is fixed (there was a dead zone on the touch screen). It took almost 2 weeks total from the day I shipped the tablet to the day it arrived at my door (getting the RMA number was easy, and I think I had that within a day of requesting it online).

This honestly is par for the course for me with Asus RMAs. I've had them repair motherboards in the past with pretty much the same kind of result.

I hope you guys with the problems get things sorted out!
[Eee Pad Transformer General] speedythe1st:
RMA II

Hi

well.... here we go again...

stock TF101 purchased August 2011 - B7O

November 2011 warranty work required - following replaced

main BD

Docking PCB/Cable

LVDS cable

Dock FPC R1.2

LCD Bezel assy

the unit has been nursed from new... always stored in second skin cover, always charged with care and allowed to recycle correctly, never dropped

absolutely 100% nursed !!

now....... the display has gone off... no HDMI output, zilch.. nuttin...

funnily enough light bleed is evident!!!

the unit is working ..... its picking up email as I can hear confirmation beep !!!

WTF?

this is not good ASUS

I hope you sort this for good man

s
[Eee Pad Transformer General] yanbo2012:
My RMA lasted 2 weeks total from when I shipped to getting it back, which wasn't too long. I sent in the charger and cable. They did not fix the problem and no can tell me if it is software or hardware problem. I called and emailed. My 1 year warranty is over so it's not even worth repairing if it does turn out to be hardware related.

Link to my thread if anyone is interested as to why I had to send it in.

http://xdaforums.com/showthread.php?t=1624501