yashsingh1/xdaforums huggingface dataset:
[LG Optimus 3D] revelthedog:
Quite simply, my father passed away two weeks ago and I missed several calls and texts relating to arrangements for him.

t-mobile claimed it was not their responsibility as the phone should be repaired under warranty. I claimed that the ability to receive calls and texts is the fundamental part of the service I pay for and that the phone itself is not fit for purpose because of a software issue with the phone. I followed their procedures and had the phone returned for repair, but within an hour of getting the phone back, i had missed 3 text messages. I called t-mobile straight-away.

I argued again that they had not repaired the phone- i gave the phone to them for repair, not LG, it was their responsibility to provide me with a service no matter how that service was delivered.

t-mobile's claims that we should deal with LG are flawed. The contract states they will offer you a service based on what you pay. I could not see anything to say that faulty equipment is the responsibility of the manufacturer. Your contract is with them, not LG.

It depends on who you get as well though, I called once to arrange a straight swap, when i called the second time they said they could change the phone for something else.

I did say that I had shown loyalty to the company and that changing the phone would make sure that stayed. Otherwise i would be very noisy about what had happened.

they agreed to change the phone to a Nokia Lumia 800 and to be honest with everything that has happened, the ICS can melt for all i care as long as my phone recieves calls and text messages.

Sorry for the rant.
[LG Optimus 3D] Mouselik:
First of all, sorry for your loss.

I totally agree with you, I don't care much for ICS or anything now, just a simple phone I can trust with its (suposably) simplest task - Comunication!
[LG Optimus 3D] sak500:
Sorry to hear about that. My father just recently came back from hospital after 5 days and it was quite stressful on us for his health. My condolence for your loss.

I dont know, countries like US and other EU states have better laws and consumer protection groups to fight on the consumer's behalf. The affected people there should approach them and file a class action against LG.
[LG Optimus 3D] thealgorithm:
Has anyone attempted to test via enabling 2g network only or via operator settings on the phone?
[LG Optimus 3D] Deth Becomes You:
Yes. It is in this thread. We don't want a temporary fix, we want a permanent one. LG blows.
[LG Optimus 3D] mussacredi:
Dreccon. you are correct. Ghost Calls in Brazil as well with 20A. I have and I saw it happened many times. this is why I am back to Froyo and now using my Atrix
[LG Optimus 3D] TylDurden:
I also gave up on wanting updates and simply wanted a phone that worked. I reinstalled a froyo bin (not kdz so that might have been why I got better results) as luck would have it not only was I not experiencing ghost calls anymore (as froyo didn't have that problem) but I also had as good or better battery life than I did on Rogers GB, the only downside was the slower performance that I didn't even notice after a few days. Well a few days later LG surprised us with the ATT GB so like an idiot I upgraded, got ghost calls and worse battery life. I want to go back but I've done all the factory resets and so far no ghost calls and my battery seems to be getting better so we'll see. At this point I don't care much about ics or upgrades as they bring their own problems. I see complaints in all the app reviews about ics compatibility.
[LG Optimus 3D] dreccon:
@ revelthedog

Sorry to hear about your father mate.
[LG Optimus 3D] botson71:
Many, including me, use it in 2G-only mode, except when they need 3G. Ghost calls occur less often on 2G but they still happen.
[LG Optimus 3D] revelthedog:
thanks for the kind words.

well - I posted on Facebook and LG responded , so i gave them both barrels.

here is the link

http://www.facebook.com/LGMobile/posts/395710073773652?ref=notif&notif_t=feed_comment

And here is the text if they have decided to delete the post

LG Mobile Sorry about the issue Richard. Can you tell us where you live and which carrier you use? That way, we will be able to give you more specific information on the bugfix schedule. Thank you.

15 minutes ago · Like

Richard Simpson Too liittle, too late. I missed too many important texts relating to a family event this month, which caused me a lot of stress and that was the last straw . You have had 4 months to sort this out since you released a buggy Gingerbread update for your flagship P920 Optimus 3D phone. Your technical team need to visit XDA developers.com to keep on the pulse of possible issues with your portfolio of mobile products, you need to read the posts your customers leave on facebook instead of deleting them because they make you look bad. Your live chat team need to be inhouse and not outsource. In short, if you are determined to crack the mobile phone market then start listening to your customers and learn from your competition that act proactively and aggressively to keep their customer base happy when there is a problem.

2 seconds ago · Like

Richard Simpson I wouldn't consider missing calls and texts as a bug. Its a softwarbe failure that requires a recall. I will be taking my business elsewhere. To a proper mobile phone company.

2 seconds ago · Like

I expect a private message soon. because it doesnt look good for them at all .
[LG Optimus 3D] botson71:
I'm sorry for your loss revelthedog.

And very well said. The ghost-calls issue is not a "bug". Bug is when, for example, the camera app force closes, the browser is slow and so on.

The ghost-calls is a very serious failure that prevents the phone functioning as a... phone. Hundreds of people are not aware of important calls/texts due to this failure.

And LG, instead of working 24/7 to fix this problem, at first it reacted with denial, then indifference and then by trying to hide the problem and deleting FB posts! Is there any serious company that had ever reacted like that when their product had problems?

And not only they don't issue a recall or an official announcement but they don't even offer a simple was to downgrade to Froyo where the problem doesn't exist. Even if you send the phone to the official LG service, they refuse to downgrade it back to Froyo because it is not allowed by the LG headquarters!

Unfortunately, most European or Asian countries don't have the option of a class action law suit like US, otherwise LG would have been in a big trouble.
[LG Optimus 3D] Mouselik:
Well, regarding the class law suit, just today I asked a Law Firm here in Portugal what were our options. Mainly if there was a mechanism here in the EU for cases like this one. Still waiting for the reply.

On the other hand, I will file a claim in DECO (Portuguese consumer defense association) against LG Portugal. Taking care of it righ now.

Today was the last day I stood down regarding this. Its gone to far, too long and we deserve an answer and an apologie.
[LG Optimus 3D] abo_mara7:
Everytime you ask for a bugfix they repeat the same reply, tell us where you live to give you the bugfix schedule! Any once you teel where you live you won't recieve an answer from them!

It took too long time, it is a serious problem but LG seems to be not serious! If they were serious they would give an official annoucement regarding this failure, however, we've jsut got few statement in their FB wall and we know that they don't always give the correct information !
[LG Optimus 3D] botson71:
Regarding the class action law suit, I quote from Wikipedia:

"This form of collective lawsuit originated in the United States and is still predominantly a U.S. phenomenon. However, in several European countries with civil law, as opposed to the Anglo-American common law system, changes have been made in recent years that allow consumer organizations to bring claims on behalf of large groups of consumers."

http://en.wikipedia.org/wiki/Class_action

However, there is a common European law, valid in all EU countries, which states that if a product was defective at purchase, you can return it for up to 6 months after the purchase and get your money back. If the dealer thinks otherwise the burden of proof lies with him. After 6 months the burden of proof changes to the customer. This is the 2 years warranty rule (not to be confused with guarantee).

http://de.wikipedia.org/wiki/Gewährleistung

However, the situation with the O3D is a little more complicated. The O3D was not defective "at purchase", it became defective after the purchase with the GB upgrade. So I'm not sure if the dealer can take it back and give back the money or this is the responsibility of the manufacturer (LG).

In any case, I think we must get more proactive since LG doesn't seem to take the problem seriously.
[LG Optimus 3D] Mouselik:
Thanks for the info.

I've just filled the complaint with the Portuguese Consumer Protection Services and now I'm asking for Vodafone Portugal help with this matter.

I think the thing to do now is try by any means to pass this to the media. We have to make it "visible".
[LG Optimus 3D] douglam:
Yes. Make use of the power of internet. Keep spamming! Let the whole world know.
[LG Optimus 3D] raskall:
I get absolutely no ghost calls when switching on "2g network only". As soon as I switch on High speed it starts with ghost calls, dropping sms and hangs on data traffic.

Others have reported having problems with ghost calls on 2g only also so it is not a workaround that works for everyone. Worth a try, though.

I need to use the phone as a modem/wifi hotspot in my job so the lack of HSPA+ network is a problem. As a compromise I have gotten a data sim card and put it in my old htc hero to use as a wifi hotspot. It shouldn't be necessary to carry two phones.
[LG Optimus 3D] Mouselik:
Any thoughts on tech sites we can ask for help in this matter? I only read Tomshardware and Engadget...

Already sent to Engadget and will send to Tom's asap.
[LG Optimus 3D] botson71:
Many people, including myself, have already contacted the major tech media but with the exception of PhoneArena (and Phones Review) no other major tech site has reported about this. If the likes of Engadged, Gizmodo etc. won't report and don't demand a statement from LG about the issue, I'm afraid LG will continue ignoring it.

edit:

Here's an older thread with links and info:

http://xdaforums.com/showthread.php?p=22841961
[LG Optimus 3D] Mouselik:
Wow, I've missed that. Thanks! Will send to all.
[LG Optimus 3D] revelthedog:
well, I'm off.

Got my new Nokia Lumia sent through today from T-Mobile. Went to the shop and got the SIM sorted out.

I might miss out on the marketplace but at least i'll not miss out on things like , well, calls and text messages.

Ill keep fighting the good fight though,

bye for now.
[LG Optimus 3D] stilkus:
People, Please notice that I never had a ghost call issue before using a data plan,

since then I suffer badly of this phenomenon especially when switching data modes forth and back between 2g and 3g.

I am using v21D at the moment. I am really sick of the bad ram management and the calls dropping all the time

it's about time for an Official ICS rom with a new baseband and call fixes
[LG Optimus 3D] sak500:
First official GC on my V21D today. Dont know been changing roms / kernals for past few days to see which one is the best to continue using on O3D. today from my other phone i tried and it rang on that phone but nothing on O3D. Also got 2 missed call notifications from brother who said why i wasnt answering. So I think playing too much around with roms/kernal does something to do with GC. At least for me since i did not have GC ever since i flashed German v21d few weeks back.

Might try and revert back to old saved image which had bad memory but no GC.
[LG Optimus 3D] abo_mara7:
I posted before that if you want to help LG investigating the problem you can enable creating log and once you encounter a ghost call send the log to an email provided in that post.

Today, I saw this message from LG Mobile Italy, quoted from nic85(A member here at XDa also):

At least we now know for sure that something is going on.
[LG Optimus 3D] ryo81:
Okay, today I continued to post on LG mobile's FB page... and shared some photos you may be familiar... "R.I.P" related to this connection problem / ghost call problem. I might sound a bit silly for my bad English, but I'm truly angry and frustrated to be treated like this by their phone, or shall I say their company. After waiting for a month (I know some of you waited much longer), there is still nothing!
[LG Optimus 3D] ©ZEUS®™:
After a month, my friend from LG Turkey called me to say that, LG will release a new software for O3D to fix this GC issue on 12nd of April (or on that week).

He is not sure what it will be, a patch, a new baseband or a whole new ROM but he said that it will be a RC (release candidate) version at first.

I asked about, "could it be ICS for like an apology from LG to O3D users" and he said, I don't know but I don't think so.

See the first post from me: http://xdaforums.com/showpost.php?p=23061826&postcount=193
[LG Optimus 3D] botson71:
I don't think that the ghost calls issue has anything to do with that because many people, including myself, experience GCs with the official GB roms and they haven't even rooted their phones.

12th of March of what year? Because 12th of March of 2012 has already passed and the only ROM we got was the German/Spanish 21D that didn't solve the problem.
[LG Optimus 3D] sc0use:
lg facebook is a waste of time theres no reply to anything you post
[LG Optimus 3D] abo_mara7:
You mean 12th of April, aren't you?
[LG Optimus 3D] pivotomicsek:
Hi!

I'm also suffering from ghost calls. Then a wild idea came to my mind : what if I flash LG Prada 3.0 baseband? ( Prada is TI OMAP4430 also. )

The only rom i could find and download was LGP940/AHKGBK/V10c_00/V10C_00.kdz . I extracted it with the recently posted kdz extractor.

V21A had 8169 KB basband, V21D 8170 KB, this V10C's extracted fls file is 9408 KB.

Then I flashed the fls file, and after reboot : I got signal, and data connectivity. So it's working with P920 too:)

I'm realy curious about what will happen. I keep you guys updated if I have ghost call, or the data connection loss. ( It's easy to identify if somthing is wrong - when I have basband problems the CPU activity is high but Device usage (display on) is 0%. If you use System panel or similar app, what has system monitoring function with history, it's easy to spot. )By the way I'm on V21D.
[LG Optimus 3D] douglam:
Interesting. Hope this works. But you sure the LG prada users not getting ghost calls? :)
[LG Optimus 3D] dreccon:
Couldn't you have bricked your phone with that? Anyway, your idea was very interesting. I can't wait to hear your results. Thank you for taking the risk!
[LG Optimus 3D] pivotomicsek:
I'm not sure about anything, if it comes to LG and ghost calls :)

Actually, I was quite sure that I can only soft brick my phone, and will be able to get into download mode and reflash fls+bin, if something goes that wrong. And if the p940's baseband wouldn't been +1 MB, I woldn't had any fear at all :)
[LG Optimus 3D] zeljkobo12:
I'd like to try Prada's baseband, can you upload it somewhere?
[LG Optimus 3D] pivotomicsek:
No need to upload the fls file.

Download the kdz from LG: csmg.lgmobile.com:9002/swdata/WEBSW/LGP940/AHKGBK/V10c_00/V10C_00.kdz

Then use the tool You find in this thread to extract the baseband : LG Optimus 3D/Optimus 3D Android Developmen/[TOOL/REDIRECT] LGExtract

Then flash the *.fls ( the baseband ) file, using the method : LG Optimus 3D/Optimus 3D General/[TUTORIAL] Flash BIN rom, Unbrick, Update - Optimus 3d (Service Flash software).

And as usual i'm not responsible if something goes wrong..
[LG Optimus 3D] dreccon:
One week after having my mainboard replaced and still no ghost calls. There's no point trying the Prada baseband right now!
[LG Optimus 3D] pivotomicsek:
Interesting. I bought my o3d, very early, short after its release.
[LG Optimus 3D] dreccon:
I bought mine in October 2011. Two weeks ago it stopped recognizing the SIM card so i sent it to the service center and last friday I got it back with a new mainboard and v21a preinstalled.
[LG Optimus 3D] abo_mara7:
After some experiments, I've got even something newer than v10h, here is the download link for v10n:

http://csmg.lgmobile.com:9002/swdata/WEBSW/LGP940/AGBWBK/V10n_00/V10N_00.kdz
[LG Optimus 3D] sc0use:
had a reply to my pestering on facebook to go lg support forum so i did and made this post http://www.lgforum.com/forum/boards...topics/ghost-calls-and-texts-issue-optimus-3d

if anyone wants to add there voice it might help? or maybe not lol
[LG Optimus 3D] inaldocc:
I will never buy an LG phone again. It is the solution...
[LG Optimus 3D] sak500:
Yep, I'll prob trade my o3d with SGIII when it will come out.
[LG Optimus 3D] niksan29:
I have not had any missed calls or anything at 21A-21D. I wonder why
[LG Optimus 3D] johnw230873:
With GC you wont know you have had one until some else tells you they tried to ring you and you didn't answer, you wont see any missed calls on your phone

---------- Post added at 11:12 AM ---------- Previous post was at 11:06 AM ----------

Are you able to provide a link to the kdz extractor please
[LG Optimus 3D] niksan29:
maybe, but no one has complained about this
[LG Optimus 3D] pandaball:
It's in the Android Development section of this forum... try searching before asking
[LG Optimus 3D] abo_mara7:
How was the first two days with Prada's baseband?

By the way, I've posted v10n kdz for Prada in a previous post.
[LG Optimus 3D] pivotomicsek:
Superb network connectivity, but in call sound quality is realy poor. You can bearly hear the person who called you, and so does he. In the weekend I'm working, and therefore I had to switch back to P920's baseband.

While I had Prada's baseband: I was in elevators, garage, and all the places where previously my phone lost network data connection for a while / full baseband crash neither problem occoured. I even had better signal reception with it, where it used to jump between 2g/3g, it constantly was on 3g wit good signal.

V10N baseband is the same. I don't think a newer Prada baseband solves the incall sound issue, as I belive it is due to small hw difference between the two devices.
[LG Optimus 3D] botson71:
Well at least someone from LG replied that they are most possibly aware of this thread here.

"The LG Forum was set up by LG Mobile USA and to some extent operate as a seperate unit... However I'll try to get this info to the International team. I'm sure they're aware of the Thread but I'll let them know it's an Issue on the US LG Forum as well."
[LG Optimus 3D] johnw230873:
Thank you for assuming I didn't search, try kdz extractor and see what results you get.

If it helps anyone else here is the link http://xdaforums.com/showthread.php?t=1566532 , it's written for the p970 but the writter says it will work on the P920 roms as well.
[LG Optimus 3D] pandaball:
Try going to the android development forum of the p920 and see if you can't find the extractor *smh*
[LG Optimus 3D] outlawwanted:
I called the call center lg turkey said to me in belgium and the Netherlands released a new rom .. anybody Holland was among us?
[LG Optimus 3D] abo_mara7:
For now, they didn't release a new ROM, neither in Netherlands nor in Belgium.
[LG Optimus 3D] cool_recep:
I have ThaiZ O3D and I can say that it crashes baseband more often that V21D. Today, it crashed so bad that I had to restart the phone!

---------- Post added at 08:33 PM ---------- Previous post was at 08:32 PM ----------

They will fix the problem with ICS, at the end of 2012. They want us to explore phone's 3D capabilities in the meantime...
[LG Optimus 3D] sak500:
LOL, i think they got us to beta test their beta 3D phone and will fix everythign in 3D max and release it.

I got burned once already, when i bought the supposedly the greatest phone from Nokia the N900, prob one of the last maemo based nokia phones which they stopped supporting months after it's release. Even with very active dev community it struggled to survive. People even ported android on it but alas, great hardware without great software support is nothing.

So i will never buy nokia or lg phones again.
[LG Optimus 3D] cool_recep:
Sony Ericsson my friend. They have a very good developer team that is actively communicating with Developers at XDA. I regret that I gave my arc to my sister. I even regret giving my IDEOS X5 to my elder sister.

LG is worse than Huawei.

All together, say again: language
[LG Optimus 3D] fei_sal:
can't be more agree...

gonna stay away from LG for few moment until they fix it, just bought galaxy w instead...

:mad::mad::mad:
[LG Optimus 3D] IFLPI:
https://plus.google.com/115049428938715274412/posts?hl=pl

some news from Ricardo. Fixed baseband or not ? (hmmm, maybe not)
[LG Optimus 3D] edehahn:
Sign! Guess how much I'm enjoying my Galaxy Nexus :p

P920 works fine as wifi Hotspot...
[LG Optimus 3D] linuxluver:
Might be telco hardware related.....

New Zealand has three mobile phone companies who operate networks: Telecom NZ, Vodafone NZ and 2Degrees.

The only one of these to use Huawei equipment exclusively is 2Degrees. My LG Optimus 3D with stock GRJ90 Android v2.3.5 firmware is 100% reliable on 2Degrees.

On Telecom NZ (who use Alcatel equipment, I think) the LG Optimus 3D is very unreliable. I would class it as unusable.

I have not tested it on Vodafone as my phone is a P925G (850MHz and 2100MHz 3G) and their network works best with the P920 model (900MHz and 2100MHz 3G). But 2Degrees does not have 100% coverage and as a 2Degrees customer I sometimes find myself 'roaming' on the Vodafone network. This happened on the weekend....and I found I was not able to send a txt message. I don't know if this is due to lacking 900MHz or if it is the ghost call problem.

But at this point my LG Optimus 3D has been 100% reliable for a total of a month (in two chunks of two weeks each) on the Huawei-based 2Degrees network.....and I use it daily for data. But my main phone is now my HTC Sensation on the Telecom network...where my account is.

BTW..I have no problems buying another LG phone. These problems happen from time to time to every phone maker.
[LG Optimus 3D] cool_recep:
Fix from CM team to Ghost Call issue!

http://xdaforums.com/forumdisplay.php?f=1076
[LG Optimus 3D] IFLPI:
Yep, i mentioned it already
[LG Optimus 3D] Francesko_87:
Tomorrow I'll receive my new galaxy nexus! **** YOU LG!
[LG Optimus 3D] botson71:
I installed 21D three weeks ago as soon as it was released. I had only one ghost call the first week. After that I wiped everything and restored to factory settings. For the last two weeks I didn't have any ghost call.

Of course, perhaps I'm not aware of possible ghost calls, since there's no way to know 100%. However, 21D is much better than 21A. With 21A I've had 2-3 ghost calls a day.
[LG Optimus 3D] Overture:
I've received the second apollogy from LG:

"LG Mobile Sorry for the delay Bruno, LG is currently working on the issue and planning to release the firmware update depending on the each region's conditions and carriers. We’ll be posting more detailed news on firmware update for eligible regions soon. Thank you for your patience."

LOL
[LG Optimus 3D] sak500:
LG = Liars for Good