[LG Optimus 3D] dreccon:
I sent this mail to the LG UK customer service earlier today:

Good afternoon,

I would like to drag your attention to the "ghost calls" issue which arised on the Optimus 3D after the Gingerbread update. I am not talking about malfunction of a single or a few phones but lots of phones from all over the world. Please take the time to look at your own facebook wall (http://www.facebook.com/LGMobile?sk=wall&filter=1) to confirm this. This is a very serious issue, we are talking about a top-of-the-range, expensive yet unreliable phone! You must forward this e-mail to your headquarters immediately and a patch must be released as soon as possible. As more and more people around the globe are upgrading to Gingerbread, this issue will certainly go public at some point and that would severely damage your company's reputation.

I will not be expecting a vague answer but a definite time plan for a fix. Your answer will be forwarded to the rest of the community.

Thank you.

This was their answer:

Thank you for your email,

In order for us to assist you further please provide more information regarding the issue you are experiencing. The fault of "ghost calls" is not something that we are aware of in the UK. Please provide us with more information of this issue either by this email function, by calling one of our customer service agents below or via our webchat service at www.lge.com/uk.

Best regards,

LG Electronics UK Helpdesk

----------------------------------

LG Customer Services

UK: 0844 847 5454 Ireland: 0818 27 6954

Mon-Fri 9am to 8pm Sat 9am-6pm

This is when I became persistent and sent them the following:

I must remind you that your answers are not addressed to me alone but they are being uploaded to the Optimus 3D community through the site of XDA developers.

Obviously you have not paid enough attention to my previous mail. I have sent you a link to your own facebook wall. If you care to read through it you will find a description of the ghost calls issue repeated hundreds of times by users around the globe.

Anyway, let me save you some time and give you the description here: The OPTIMUS 3D with Gingerbread ROM (v21a and v21b) RANDOMLY MISSES CALLS! It means that when somebody calls us, THE PHONE DOESN'T RING and there is NO RECORD OF A MISSED CALL!!! This is a very serious fault because, let's not forget, this device, no matter how sophisticated is still a phone. Missing calls makes the main function of the device unreliable. The community cannot wait for the ICS update. That's simply too long. We expect to hear the date when a patch will be available and we also expect LG to be true to that date.

Thank you

This is their second answer:

Thank you for your e-mail.

We have created a feedback log reporting your issue and forwarded that towards the relevant department. They will look in to the ghostcalling to confirm if there is indeed an issue with the handset and Android 2.3. If so we will of course take the appropriate action to try and resolve the issue as soon as possible. We sincerely apologise for the inconvenience this potential issue may cause.

We hope this information has been useful to you, if you have any further queries please feel free to contact ourselves again via e-mail or on 0844 8475454.

Best Regards,

LG Electronics UK Helpdesk

--------------------------------

LG Customer Services

UK: 0844 8475454

Mon-Fri: 8am-8pm

Sat: 9am-6pm

Sun: 11-5pm

Then I insisted some more:

Thank you for reporting the ghost calls issue to the relevant department. We are still expecting to hear the date when a patch will be available. Please let me know as soon as you have a more definite answer from headquarters so I can inform the rest of the community.

Let's hope we hear from them soon...