yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Shadowlore:
I would put a slight YMMV on this, btw.

I'm batting a 50/50 on the warranty check right now. I was looking to purchase the 3 year warranty on the device, and decided to 'play fair' and check with squaretrade on the proper one to purchase. The first lady I talked to, clarified it'd be for the EXACT purchase price (it doesn't matter that Amazon is jacking the price to $70 higher than MSRP), but then she pointed out the Amazon warranties are ONLY for devices purchased through Amazon.

Having heard differently, I called back... and was told that it is for any device that is purchased anywhere (just a retail warranty purchase).

Now then, because I'm apparently masochistic... I checked again...

3rd separate CSR, and I was told the first response (Amazon purchases only) and once again, called back a 4th time, to be told it applies to any purchase.

Right now, if my head wasn't shaved, I'd pull my hair out.

I have no intentions of ever NEEDING the warranty, for certain, but stuff happens all the time, and I don't feel like being 'that guy' who is outta $500 because he didn't spend the extra $100 to protect his investment.

Will update accordingly.

UPDATE: was just told if I'm a Discover Card holder, they offer 3yr+AD for $90 for the $450 purchase price at Micro Center. Score. ;)

UPDATE 2: After raising some hell with Square Trade about the inability to get a consistent response, I sent an email to them and got it passed up the chain of command. Here is what I received via a manager (middle, not CSR based):

First, I would like to apologies for the entire misunderstanding and any inconvenience that caused you by our customer services.

However, I would like to inform you that any item purchased from Amazon, the warranties that are available are intended for items from Amazon only. If you purchased an item elsewhere, please come directly to our home page at www.squaretrade.com to buy your warranty. Currently we have changed our policy and due to the changes we only offer 2 years warranty along with the Accidental Damage from Handling.

Although, you can give us a call and get assistance on how you can purchase the warranty or I have provided you with Amazons Standard Identification Number along with the steps for you so that you can directly search it on Amazon and then purchase the warranty. (For items purchased through Amazon) I also have mentioned as in how much the warranty price is for your item.

​

(Obviously I've omitted the pricing I was given for my individual TFP)

We've been firing emails back and forth for a bit now, and for those that want the cliff notes:

TLDR: Amazon Warranties are only for items purchased through Amazon.. all other warranties need to be purchased via their website (or through a handful of other sources, Discover Card as mentioned above being one such source). If you've been informed otherwise, I'd recommend you call Square Trade and have them iron out the wrinkles in this (they're usually pretty good about that sorta thing), BEFORE you need to file a claim.
[Asus  Eee Pad Transformer Prime] ugotproblemz:
nice job, its only 5 dollars more with coupon code at their site anyways.

Thanks for the updates
[Asus  Eee Pad Transformer Prime] GreginNH:
interesting. I got an email stating my purchased warranty was valid even though i bought my ATP elsewhere. and as for the $5 more direct from their website...i tried 10 different coupon codes none of which worked and even called them for a discount and each time was shot down and given a quote of $99 for 2 yr AHD. I appreciate the info you have provided but i have confirmation in writing from ST that my ATP is fully covered even though i purchased it from hhgregg so I am sticking with that. hope to never use it and if i do hope they dont give me a hard time :)
[Asus  Eee Pad Transformer Prime] RonH54:
Well it seems like the 30%/$30 Off Codes no longer work at STW. I can put one(FF30) in and it gives me the Discount and shows me the Price with Discount. Then I put all my info in and click Purchase and it then tells me Not Valid.

---------- Post added at 11:32 AM ---------- Previous post was at 10:48 AM ----------

Here is the latest concerning my Prime with Dock that I had purchased from BB. Since I had an account with ST I called to ask like others about the Amazon Deal. I was told like others that the Amazon Deal was for Amazon Purchases ONLY. I then told the CSR that I understand but that I also had a $30 Code(FF30) that when I had tried to use on their Site Directly and that I was given the $30 Off until I tried to Checkout then was told it was Invalid. She told me that the FF30 code was for Iphones. I said OK I understand but could she get me some deal that was close to the Amazon one. She put me on hold and came back in a minute and offered me a $30 off deal. I actually had the Warranty set for $650 since I had Prime($499) and Dock($149). Bottom line I got 2yr $650 coverage including Drops and Spills for $99.95 minus $30= $69.95. I am not sure if I got the deal because I had previously purchased Warranties from ST but I would suggest to anyone wants a ST Warranty for their Prime to call ST and explain like I did and just be Nice to CSR while dealing with them.
[Asus  Eee Pad Transformer Prime] havi007:
currently on hold :) to get a sweet offer (I did purchase a sqauretade warranty for a camera back in 2007

update I got the coverage for 69.99 directly off the phone with them got the email and about to send in my reciept
[Asus  Eee Pad Transformer Prime] RonH54:
Glad to hear you got the deal also. I emailed my BB receipts to ST and I received email back they had them and Warranty was all set.
[Asus  Eee Pad Transformer Prime] havi007:
yeah man that deal is da shi*. There isnt a claim limit it is tracked by the balance of your coverage it goes away by either the term period or the coverage. If your repair cost is 200 and all you have left from the remaining from the coverage limit is 150 because you already made 2 repair claims with them they will send you 150 and that completes the warranty. I will wait until it is something really seriously like beyond repairable lol and see if I can just a check. Glad it does not degrade in value.
[Asus  Eee Pad Transformer Prime] eraursls1984:
Edit: didn't notice page 2, others have already mentioned the coupon codes are invalid once you get to the checkout screen. I'll try and call later and see if they will work with me like they have some of you guys.
[Asus  Eee Pad Transformer Prime] Misera:
Are you sure the dock is covered too? Isn't it an accessory to the tablet?
[Asus  Eee Pad Transformer Prime] newellj79:
The coverage is based on the cost of your device. The 69.99 is insurance including there ADH policy for two years, based on the cost of the tablet being $499. The insurance really cost $99 but if you ask for it they will either knock off the $30 over the phone, or direct you to there facebook account to receive the code to do it online (I asked over the phone and the CSR got permission from his supervisor to just give me the discount).
[Asus  Eee Pad Transformer Prime] Rogue100:
A few questions on this that I'm still unclear on.

First, for a prime purchased on Amazon, is it 30 or 90 days after purchase that the warranty can be added. Second, for said device, if I also buy the warranty on Amazon, what exactly do I need to do to actually tie the warranty to the specific device. Also, does anyone know a code, or a way to get this similar deal on amazon for the 64GB ($500-$600) version? Last, is this warranty transferable, in case I decide to upgrade to the Infinity when it comes available, and sell my prime?
[Asus  Eee Pad Transformer Prime] demandarin:
can someone please post up Squaretrade contact info or phone number? so if I purchased prime on 12/22. I'm approaching the 90 day deadline? I might just go on and get this. seems more than worth it. especially if I want to unlock.
[Asus  Eee Pad Transformer Prime] trebuchet76:
1. 90 days to buy the warrant

2. Unsure

3. Sign up on their Facebook page, 30% coupons go out almost every Tuesday.

4. Transferable to another person, not unit.
[Asus  Eee Pad Transformer Prime] flyingwolf:
Just go to squaretrade.com and the number in on the page.
[Asus  Eee Pad Transformer Prime] Rogue100:
Thanks for the answers. That is what I meant by transferring it, as if I were to sell it at some point, being able to include the warranty for the device would add value to it, so that's good to know.

One further question that I don't think has been answered definitively, will this cover devices that have been unlocked?
[Asus  Eee Pad Transformer Prime] digimuzik:
They cover your device if you accidentally drop it in the bathtub or run it over with your car. I don't think they care if it's rooted, unlocked, or stock.
[Asus  Eee Pad Transformer Prime] Misera:
I'm talking about RonH54's post.. he's saying he got it for the combined $499 + dock $149.. and bought a plan covering $650. But the dock is an accessory to the tablet, not part of the tablet. Was wondering if it would really cover both under 1 plan. The terms specifically said that it doesn't cover accessories :(
[Asus  Eee Pad Transformer Prime] theryanfoley:
Square Trade; Keyboard Coverage

It is my understanding that we would be out of luck for the keyboard with square trade. The only hope would be to talk to a supervisor at the time of the crisis and get a special approval....
[Asus  Eee Pad Transformer Prime] theryanfoley:
New Square-trade "Coupin" for someone

SquareTrade's Spring Sale

Save 30%

on warranties Today Only!

After that, 20% off through April 2.

Max discount $30 per warranty

Your Unique Code:

10W5B3F401X

Visit SquareTrade.com and enter code at checkout

I already got mine with a different code :)
[Asus  Eee Pad Transformer Prime] r0ck0:
I used your code, Thanks!
[Asus  Eee Pad Transformer Prime] theryanfoley:
Discount Code

Feel free to give me my first "thanks" by clicking the button, lol

Others:

I am not sure if "unique code" means one time use or not.....Maybe others can benefit IDK.
[Asus  Eee Pad Transformer Prime] ickk:
I'm confused on how to get this for 63 dollars.

I went on the squaretrade website, put in 700 (combined price of tablet & dock), and its saying 54.99 + 45 for ADH.

now what do I do?
[Asus  Eee Pad Transformer Prime] benefit14snake:
Do they cover the dock? I put 450 to 500 and mine was 63.99 but that was the old deal. I think the new one would be 70 for the tablet. I would call them to see if they cover the dock.
[Asus  Eee Pad Transformer Prime] ickk:
can someone pm me a coupon code?

I haven't been emailed because I don't have an existing account.

I just got off the phone with squaretrade cs and the woman wouldn't give me a coupon code to lock in the $69 warranty.
[Asus  Eee Pad Transformer Prime] newellj79:
I don't have a coupon code, they hooked me up over the phone. However they also mentioned that if you like them (or maybe it was friend them... I don't actually have a facebook account) on facebook, they send you the code. Worth a shot.
[Asus  Eee Pad Transformer Prime] wmadan:
You have to check the box there on the screen for ADH. That will increase the cost of the warranty to 99.99 and then you will enter in the coupon code to get the total reduced price.
[Asus  Eee Pad Transformer Prime] havi007:
guys be careful from using Amazon if u haven't purchased it from Amazon they policy has recently changed
[Asus  Eee Pad Transformer Prime] benefit14snake:
I called twice to confirm that it works but ymmv. The guy must have thought something was wrong with me because I kept asking "ARE YOU SURE its covered???" Lol
[Asus  Eee Pad Transformer Prime] ickk:
did that - no code yet.
[Asus  Eee Pad Transformer Prime] teh_lorax:
The codes are apparently sent out every Tuesday.
[Asus  Eee Pad Transformer Prime] Coderedpl:
I was going through my emails and found this:

10W59Z0Z019

It might still be good for some % off.

EDIT:

Here is another 10W5B38801H
[Asus  Eee Pad Transformer Prime] ickk:
Can't thank you enough man! Insured for 700 now, feels good knowing I can upgrade to the next generation of tablets whenever I feel like breaking this one!

I used the first one, don't know if the second works or not, posting so others know that one has been used.
[Asus  Eee Pad Transformer Prime] Coderedpl:
I'm assuming you did tablet and dock?
[Asus  Eee Pad Transformer Prime] theryanfoley:
Another New (3/29/12) Square-trade "Coupin" for someone

Save 30%

on warranties Today Only!

After that, 20% off through April 2.

Max discount $30 per warranty

Never Used...Good for at least one prime owner.

Post back if you use it so others know ....and click thanks :)
[Asus  Eee Pad Transformer Prime] THunDA:
SWEET!!! Worked for me man.. thanks soooo much. Ive been wanting to get this but was hoping a coupon code would pop up as I still had till the 25th of this month before my 90 day window is over..

Thanks again!!! :D
[Asus  Eee Pad Transformer Prime] flyingwolf:
And it is no longer valid now that it has been used, it was a one time use coupon.

DAMN!
[Asus  Eee Pad Transformer Prime] theryanfoley:
Coupons

I seem to be getting them every few weeks. As soon as i get an e-mail coupon I will post in this thread.
[Asus  Eee Pad Transformer Prime] digimuzik:
If you just sign up for their mailing list, you usually start getting them within a couple weeks. Plenty of time within the 90-day window you have to purchase a warranty.
[Asus  Eee Pad Transformer Prime] Jakpro:
According to the information on the Amazon page, the ADH warranty can only be purchased within 30 days from the product purchase date.

Is this true? I would hate to buy the warranty and then have to make a claim when they tell me "too bad, you should have purchased the ADH in the first 30 days".
[Asus  Eee Pad Transformer Prime] digimuzik:
They shouldn't let you buy an invalid warranty. I've seen one spot that says 60 days, but I'm pretty sure they'll go up to 90 days. Amazon might have their own limits though. But direct from ST, you should get 90.
[Asus  Eee Pad Transformer Prime] newellj79:
There are areas on squaretrades website where it does say that adh must be purchased in 30 days. However I called them to ask about it and the csr told me 90 days. I bought a adh warranty after owning mine for almost 80 days. The warranty info they sent me clearly states my correct purchase date, and I'm sure will be honored.
[Asus  Eee Pad Transformer Prime] theryanfoley:
Another Coupon

Save 30%

on warranties Today Only!

After that, 20% off through April 30.

Max discount $30 per warranty

Never Used...Good for at least one prime owner.

Post back if you use it so others know ....and click thanks please

http://www.squaretrade.com

11G5DX75044
[Asus  Eee Pad Transformer Prime] randaddy:
Hey guys FYI I called the 1-800 number and just asked the CS rep to give me a 30% off code. He obliged and generated the 'custom' code for with me on the phone. I immediately applied the code and it worked like a charm.

So, no need to wait/search for coupon codes. All you have to do is phone them and ask for one.

Also, I was able to get the 2 year plan + ADH yesterday online (4/2/12) on a used TFP I bought on Craiglist (with a receipt date of 2/7/12). All this was also confirmed with the CS rep over the phone, purchase was made entirely through the Squaretrade website.
[Asus  Eee Pad Transformer Prime] NeoteriX:
Used it - THANKS.

Perfect timing -- my 90 day window was going to expire tomorrow. Thanks again.
[Asus  Eee Pad Transformer Prime] newellj79:
I received a one-time use 30% off code today from squaretrade. Here it is if anybody is looking for one.

11G5FBRJ046
[Asus  Eee Pad Transformer Prime] MisterAnthonyxD:
Anybody know if I can buy the warranty despite my tablet being broken? I'm still within the 90 day window and this is much cheaper than ASUS Repair service.
[Asus  Eee Pad Transformer Prime] randaddy:
When I purchased my ST warranty online, it made no mention regarding the current condition of my device. However, I do believe a period of time has to pass between when you purchase the warranty and when you can file your first claim.
[Asus  Eee Pad Transformer Prime] lt thistle:
+1 before you can make a claim with adh I believe you must wait 30 days after activation
[Asus  Eee Pad Transformer Prime] MisterAnthonyxD:
Okay then. I'm willing to wait one more month over paying $320 for ASUS to repair my tablet.
[Asus  Eee Pad Transformer Prime] digimuzik:
Hope they don't track you to this forum as proof of insurance fraud. Just sayin'.
[Asus  Eee Pad Transformer Prime] newellj79:
11G5P0ZV0CX

30% off one time use code...
[Asus  Eee Pad Transformer Prime] Coderedpl:
11G5P4700CY

Another one for you guys
[Asus  Eee Pad Transformer Prime] urktopus:
I grabbed this one. Thank you very much. Now I can have some peace of mind with my new C2!
[Asus  Eee Pad Transformer Prime] ShelW:
Anyone have any more discount codes?

Thanks in advance!
[Asus  Eee Pad Transformer Prime] sxc8782:
Does the SquareTrade Warranty ONLY work if you purchased your pad from Amazon?

Anybody know if they'll cover your tablet even if you purchased from another vendor?

......

sorry for the dumb question: Apparently any authorized retailer will do.
[Asus  Eee Pad Transformer Prime] flyrocket:
Here's a 20% off code: 11G5P5MX0CK

1 time use only, so if you used it, post you did.
[Asus  Eee Pad Transformer Prime] MNDaveC:
used it.. Thanks
[Asus  Eee Pad Transformer Prime] ickk:
Here yea go guys.

Save 30% on warranties Today Only! After that, 20% off through April 30. Max discount $30 per warranty

Your Unique Code: 11G5P1WK0CP
[Asus  Eee Pad Transformer Prime] newellj79:
Has anybody actually had a accident and had to use there adh policy? I'd like to know the outcome.
[Asus  Eee Pad Transformer Prime] bopfan:
Square Trade warranty

It appears that no one has mentioned that the Accidental Damage from Handling option includes a deductible. That option usually adds about $45 to the purchase of the basic SquareTrade warranty. Of course a coupon will mitigate the initial purchase price somewhat.

The deductible is $50. So assuming that you do NOT have a coupon for use when purchasing the warranty here are the total costs incurred when filing a claim. $54.99 for the basic warranty (which is primarily a wrap around on the existing Asus warranty), $45 for the Accidental Damage from Handling option, and $50 for the deductible. So roughly $150 for two years coverage if you have to make a claim.

Again, this is assuming that you are unable to get a coupon for a discount.

If you wish to purchase the Accidental Damage from Handling option then it must be purchased within a certain time frame depending upon the vendor. At Amazon the Accidental Damage from Handling must be purchased within 30 days of the initial purchase of the tablet. If the warranty is being purchased from SquareTrade then the buyer has 90 days in which to purchase the warranty with the Accidental Damage from Handling option.

And of course the Accidental Damage from Handling rider is not available for purchase separately.

As others have already noted it may be possible that you have some extended warranty coverage through your credit card company. American Express, Discover, etc may provide a level of coverage above-and-beyond that of Asus. Check with your credit card company for details.

Personally I have SquareTrade warranties with the Accidental Damage from Handling option on several of my devices (phones, Nook, etc). My HTC Incredible developed a hairline crack diagonally across the screen. It does not (yet) effect the functionality of the phone. I called SquareTrade and discussed the option of repair or replacement. They initially directed me back to the manufacturer. I explained that I had the Accidental Damage from Handling option. Then I was told that I could return it to SquareTrade with the $50 deductible and in a week to 10 days I would receive my repaired HTC Incredible. At that point I decided that it was not worth a possible 10 day wait and $50 to repair a (so far) cosmetic issue. In addition I will be eligible for a new phone from Verizon in about five months. I suppose I could accidentally drop the phone into a pool but, for me, that is ethically skanky.
[Asus  Eee Pad Transformer Prime] newellj79:
There is indeed a $50 deductible for tablets. However, in my opinion it's still totally worth it.
[Asus  Eee Pad Transformer Prime] NMRSpec:
Deductible

If you click on "learn more" next to the "Add protection from drops..." option on SquareTrade's website while getting a quote for a warranty, it states the following in the window:

"There is a $50 deductible when claiming accidental damage on Cell Phones only; SquareTrade has waived the deductible for all other ADH claims. Claims that fall under normal-use mechanical and electrical failure fall under the standard Care Plan terms, and are not subject to any deductibles. In both cases, all Parts and Labor costs are included in the coverage. ADH does not protect against theft, loss, viruses, or reckless and/or willful damage occurring from using the item in manner it was clearly not intended for. Cosmetic damage and pre-existing conditions are likewise not covered by ADH."
[Asus  Eee Pad Transformer Prime] bopfan:
oops thanks for the correction

Well, duh! That's even better!!! Thanks for the heads up on that!

"There is a $50 deductible when claiming accidental damage on Cell Phones only; SquareTrade has waived the deductible for all other ADH claims. Claims that fall under normal-use mechanical and electrical failure fall under the standard Care Plan terms, and are not subject to any deductibles. In both cases, all Parts and Labor costs are included in the coverage. ADH does not protect against theft, loss, viruses, or reckless and/or willful damage occurring from using the item in manner it was clearly not intended for. Cosmetic damage and pre-existing conditions are likewise not covered by ADH."[/QUOTE]
[Asus  Eee Pad Transformer Prime] benefit14snake:
Question. My prime is currently working fine (debatable...lol) but i have opened it a few time. Like yesterday i was messing around with the wifi connections, not the pogo pins. I haven't broke anything and i have enough experience not too. I bought this primarily for the adh aspect am i still covered if i drop it or will they open it and see that its been tampered with? There is no hard mods done so not solder was used but some of the screws have wear marks.
[Asus  Eee Pad Transformer Prime] collinsac24:
thinking of buying this but reading it im not sure, does this cover you if you didn't purchase your tablet from amazon?
[Asus  Eee Pad Transformer Prime] lt thistle:
Yes it will, just go to there web sight and get it from there. Or you could call and talk to some one if your still not sure.
[Asus  Eee Pad Transformer Prime] collinsac24:
someone used this one already
[Asus  Eee Pad Transformer Prime] collinsac24:
Buying the square trade from Amazon is the same thing right?
[Asus  Eee Pad Transformer Prime] digimuzik:
Yep. But you can only buy the Amazon Square Trade if you bought the item from Amazon.
[Asus  Eee Pad Transformer Prime] collinsac24:
darn, amazons version is cheaper -_-
[Asus  Eee Pad Transformer Prime] lt thistle:
Give this one a shot

11G5FTZB048
[Asus  Eee Pad Transformer Prime] Jakpro:
Thanks for this code-I just used it.
[Asus  Eee Pad Transformer Prime] collinsac24:
damn you! haha
[Asus  Eee Pad Transformer Prime] THunDA:
Just got this code in my email, figured since I recieved a code from this thread for my warranty I would like to pass it on and help someone else.. :)

SquareTrade's Spring Fever Sale

Save 30%

on warranties today only

After that, 20% off through April 30.

Max discount $30 per warranty

Your Unique Code:

11G5PCFP0CY
[Asus  Eee Pad Transformer Prime] urktopus:
Here is another 30% off today, and 20% off through April 30th code for anyone who needs it: 11G5P8Q30CC
[Asus  Eee Pad Transformer Prime] collinsac24:
Thanks just used :)
[Asus  Eee Pad Transformer Prime] collinsac24:
reading through the terms it says something about them fulfilling your replacement or repair through the manufacture. My question is if i were to unlock my bootloader now would that affect anything negatively as far as my warranty goes?