[AT&T Samsung Galaxy S II Skyrocket SGH-I727] KhalelTheLegend:
I went through a similar process before I left the USA trying to get ATT to unlock my Skyrocket. After persisting and calling back and forth to Samsung and ATT when the ATT reps gave me the run around, I then got reps from both companies on the phone together and still got elusive responses to my questions. I would also get differing answers depending on which rep I spoke with (sometimes from the same company I might add). For example I would ask:

I would like my phone unlocked for use on various GSM networks, Can you unlock it?

Answer 1: (after I provided IMEI) OUR system does not have an unlock code available for your device

Answer 2: I am sorry sir but there is NO WAY that we can unlock your device at this time. (Inaccurate/LIE)

Answer 3: I am sorry sir but your device is not eligible to be unlocked

Where can I get the Unlock code for my device?

Answer 1: Because of the exclusivity agreement ATT has with the manufacturer of your device, there is no unlock code avialable at this time.

Answer 2: The device manufacturer will have that information.

Which company produces the Unlock Code? (after being told by several reps that their company does not provide the code)

Answer 1: Your phone is not eligible to be unlocked.

Answer 2: (ATT rep) Since Samsung is the manufacturer, they would provide us with the code.

Answer 3: (Samsung Rep) We do not provide Unlock Codes for any device. Your service carrier would have it if it is available.

Why am I not Eligible to have my device unlocked?

Answer 1: There is NO Unlock Code for your device. (Inaccurate/LIE)

Answer 2: You recently purchased the device and will have to wait until around the January time frame to have it Unlocked. (Suggest that the theories about not paying full price have merit - I got my phone through upgrade)

Answer 3: I do not know why you are not eligible, the system does not say.

This was obviously not the full conversations, but I thought I would shed some light on my experience with this frustrating process.

Ultimately DID NOT get the Unlock Code...

More to follow in next post.

---------- Post added at 07:57 AM ---------- Previous post was at 07:27 AM ----------

Another attempt at getting an unlock code for my phone yeilded potentially more fruitful results.

I called ATT and got the whole I don't know anything bit from the 1st rep so I asked to speak to a supervisor.

The supervisor tried the same tactics but I asked to speak with her manager or to a manger of the department that would potentially provide Unlock Code. (Technical Department

This is where it got interesting because her attitude seemed to change and she began to be a little more helpful.

She told me that those people normally do not deal with customers directly at this level so she would not tranfer the call but would try to help me more with the situation

She called samsung in attempt to clearify the Policy Exception Clause in the exclusivity agreement between Samsung and ATT.

(I mentioned this to her as evidence in my case on how I knew it was possible to have my phone unlocked through ATT - I had researched and found examples/evidence :) )

Samsung was closed so she started suggesting third party methods that I was having none of because... Well I was on a mission so I told her that the people that I knew of who accomplished this had the ATT rep file an Unlock Request Form.

She then placed me on hold for the 10th time during the duration of the call (trying to find the form I assume).

When she comes back on the line she explains that she is starting the Override Exemption Process and would need my Justification and email address to continue.

Finally she gave me the case number and told me that the Expected Resolution Date Would be Sep 1st...

Will report back with results when I have them.

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IT HAS BEEN CONFIRMED!!!!

ATT will provide the UNLOCK CODE FOR THE SKYROCKET.

Even if you have only had your phone for less than 6 months or purchased through upgrade.

Less than a day after I persisted with ATT that I needed my phone unlocked I received an email with the unlock code for my phone.