[T-Mobile Samsung Galaxy S II SGH-T989] dv84:
So last week on Monday morning i cracked my HTC Sensation screen while

getting out from my car as it was on my lap and i completely forgot about it.

I have done this before and not a single scratch, but this time i guess it just

fell at the wrong spot. What ever all good, that's why i have insurance right?

So i go and file a claim with Asurion for them to just tell me that there is no

available Sensation phones and that they can just replace it with the SG2.

Sure why not i said, might as well get a new different phone to play around

with. So they shipped it out on Monday telling me that by Tuesday it should

be there... Nope came on Wednesday.(Most likely Fedex problem...). So like

a little child i'm all excited and start ripping apart the box to get my phone :).

I open it up and start looking at all the peaces and realize right off the bat

that their is no freaking battery. How the hell am i supposed to turn this thing

on with no battery. Even tried to just put in the usb charger but it just vibrates.

(probably meaning that there is no freaking battery). So i'm completely pissed

of at this point and am about to start raging. I call up Asurion customer service

to tell them what happened. (One thing is, Asurion got some really nice

customer service people right in america :) i mean it was just like talking to

a friend and they where really nice and just flat out nice lol. All 6 people that i

called!. VERY GOOD CUSTOMER SERVICE!!!) So they tell me that i can go into

my local store and just buy a battery and they will refund me $39.99. So i hang

up and goto the store to find out they are selling that battery for 49.99. So i

call Asurion back again to tell them this and they said they will ONLY be able to

refund me $39.99 and what ever else is upto me. I tell them forget it and ship

me a new battery. The lady tells me that they don't ship battery's by fedex

but by regular mail, and that i wont get my battery until 5-7 days... So i was

kind of pissed and ended up speaking to a super visor and apparently his super

visor and nothing can be done about this. What ever i said just freaking send

it and get this over with. SO figure it like this. They say 5-7 business days for

the package to arrive by regular mail. Regular mail has a 6 day business work

week Monday-Saturday. Today is now Thursday so that would mean that this

was the last day that it should have came on. To my surprise i get home a few

hours ago and there is no freaking battery in the mailbox.... GRRRRR

Back to calling Asurion. Again i tell them the problem and again they tell me that

they will send me another battery by regular mail. Now i wasn't having any of

this. I have 14 days to return my old phone. Now i am on day 8 of this 14 day

return policy. What the hell am i going to do? They told me they can contact

t-mobile and tell them the problem and not to expect the package for 30 days.

I told them NO because i cant even use the damn phone so it doesn't matter.

( I was ling cause i'm using it right now lol). I started screaming at this poor

lady and then just asked for a super visor again. After about 20minutes of being

on hold 4 times, she comes back on the line and says that they have come to

a solution.

The solution:

They are going to send me a package with a new phone WITH BATTERY and

send it via fedex so i can get it tomorrow. They have a very strict policy

on shipping anything other then phones via fedex express.

I just now have to send back 2 phones...

This is what i have been going thru for the past 8 days..

I hope it comes in tomorrow with a battery and i also hope that the battery that

they sent in via regular mail also come sin so that i can now have a spare battery.

So that is my Asurion ordeal for the past week and a half.

Fun times ehh.