yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] eman3316@optonline.net:
My line was canceled on Feb 5th. I then added back my E4GT on a new line so I have 14 days to cancel or port but if I stayed I would have an upgrade available on that line.

If it wasn't for Verizon offering double data this Friday I would be staying with Sprint but getting 10 gigs on Verizon I will not be to worried about overages.

I must admit I am also excited to get my hands on the GN. While I love the E4GT and it has been the best performing phone I have used there is just something that draws me into the GN. It would have been my next phone in Sprint if I were to stay. The issue with that is I would be stuck with 3G only until they rolled out LTE in my area and we now what 3G is like!

I am not worried with any fee on my bill. Sprint didn't even put up an argument getting out ETF free on this one. I also have an email from dan@sprint telling me my line was being terminted Feb 5th with no ETF charge to due the change in discount policy.

I like to deal with dan@sprint because after they call you back they always document the discussion in an email back to you. When you speak to a regular Sprint rep they will never email you what was discussed and you have to worry what they actually put on your account.
[Samsung Epic 4G Touch] stangdriverdoug:
So to be able to port my number I have to open up another line? Or can I port the same number I've had for 10 years?
[Samsung Epic 4G Touch] Bear gri11z:
yes you can sell you phone once it is deactivated from sprint (due to the policy change)

the contract is completed and you have no obligations ( so you can sell the phone to pay for a new phone with a different carrier)

now is the bill cycle ending the 14th of this month or next month?

the only reason i ask is because you can port your number out at ANY time... but make sure to call sprint before you port out and tell them that you want the ETF to be waived...

---------- Post added at 08:57 PM ---------- Previous post was at 08:53 PM ----------

yeah i like dealing with Dan@sprint.com even though its basically a retention department rep... they do send a email with all the whole convo...

im plan on waiting for the galaxy nexus on sprint to drop...

ive made a promise to my self never to buy a phone off contract (because of the epic 4g)

with the only exception being a nexus/pure google device but the 4gigs of data for the price of 2gigs is a great deal in a time like this.. atleast youll be able to use your data.. vs unlimited 2g on sprint

---------- Post added at 09:01 PM ---------- Previous post was at 08:57 PM ----------

are you trying to stay with sprint or move to a different carrier?

if your canceling your line to get a free upgrade you need to set up the line for cancellation... buy a pay as you go phone... port the number from sprint to the "go" phone... and then open up a new line with sprint and port it back

*note*

some pay as you go phones have restrictions on how fast you can port out the number you just ported in... make sure you buy the right one or you may have to wait for 45 days

if your porting to a different carrier then just call them and have it ported to the new service (MAKE SURE TO CALL SPRINT AND LET THEM KNOW YOUR PORTING AND WANT THE ETF WAIVED!!!!!)
[Samsung Epic 4G Touch] stangdriverdoug:
OK cool got it. So if I go to Verizon I need to call sprint earlier in the day to let them know I'm leaving.
[Samsung Epic 4G Touch] Bear gri11z:
yup make sure you tell them your leaving because of the policy change... have them memo the account when you will be porting the line out... and then after the port call back and see how they will credit it

some people get the credit right away some get it applied to there bill and then have to call in after its applied to the bill to have it removed...

i suggest calling the direct retention line 887-775-4886 there are no prompts once you call a live person in the retention department will pick up (you may have to wait if there is high call volume... PLEASE DONT ABUSE THAT NUMBER!!)
[Samsung Epic 4G Touch] stangdriverdoug:
Thank you. I think I'll be buying a galaxy nexus myself. I hope Verizon customer service is good. Finally ill be able to use my phone in my house without a airave. With my crappy upload bandwidth people can't hear me talk sometimes lol.
[Samsung Epic 4G Touch] Bear gri11z:
i know for a fact verizon customer service isnt much better... it all depends on who you get and if they woke up in a good mood... i was a CSR/Telesales and i did not look forward to work... but it also goes hand in hand with how you treat them...

i just got a airave i got charter high speed 16gig so i should be ok but sprint really needs to get their towers in check if they want to keep customers... because i swear one more policy change or anything to my Ts&Cs and im gone with the wind
[Samsung Epic 4G Touch] eman3316@optonline.net:
I am thinking their cs is even going to suck more, lol
[Samsung Epic 4G Touch] waxfondlr:
Unless I remember incorrectly you have until mid April to do the contract reversal.. In general I wouldn't mess with the online chat God only knows what they are doing..every thing else I agree with..I just think its funny a majority of the people breaking contract stay with sprint anyway..that's saying something
[Samsung Epic 4G Touch] waxfondlr:
Edit.. Nevermind
[Samsung Epic 4G Touch] expertzero1:
good choice thats what im probably gonna do this summer.
[Samsung Epic 4G Touch] Bear gri11z:
says alot not only about the "PITA customers" (PAIN IN THE ASS,never happy,customers who villainize the system to get what they want)

and sprint as a company (they would rather lose a customer and pay the ETF knowing some will sign/add a new line/contract rather than just reset eligibility WHICH i know they can do because they did it last year for me after 4 advanced exchanges and still a borked epic 4g)

you have 45 days or 2 billing cycles from when it "impacted" your account

and yeah i cant hold sprint to their word hence why i try to get any proof on what is posted to my account i should just go to the sprint store and have it all printed out lol
[Samsung Epic 4G Touch] austin420:
never seen this thread before, but it popped up when i went to make a new one about it.

just got my feb bill, and noticed it was 7 dollars higher. investigated. found out whats up.

i called retentions. they offered an 80 dollar credit. seems to be ok for now, but i agree with a lot of peeps in here. betwixt the loss of premiere, no discounts on any charge under 29.99 and the spotty coverage, im fiding sprint may not be the value they were 5 or 6 years ago.(9 year customer here with 5 cell lines, 1 spc, and 1 airave.)

funnily enough, the rep blamed it on my company, saying that in negotiations they opted for this to save money as they supposedly have to reimburse sprint for all the discounts, witch i know is b.s.

they get the deal for the sheer quantity of lines. im sure accenture does not have to pay sprint anything extra for my discount.
[Samsung Epic 4G Touch] eman3316@optonline.net:
Just ordered my Verizon Galaxy Nexus from Amazon yesterday for $99. Will be receiving it on Tuesday...

I know while the E4GT has better specs on some things I am thinking pure ICS and quick updates will make up for it along with being on a real network.

I will miss my Sprint peeps. I have been with Sprint for about 15 years and I think the Sprint crowd rocks. Not sure what to think of the Verizon crowd yet...

I will have 14 days to return so you never know....

Anyway, anyone else make the jump to Verizon or thinking about it as long as you can get out of your contract?
[Samsung Epic 4G Touch] Linkss91:
The reason Sprint employees were given for the policy change was too many people exploiting the employee program.

A while ago all you had to do is tell a rep you were an employee at so and so and you'd get a discount. Yes, that policy has become more strict. (needing an ID and pay stub) But there are still many thousands of accounts out there on employee discount that shouldn't be. According to Sprint, they are hurting because of this.

Now offering it only on the main line is their band-aid fix to earn all their money back.

So, it's pretty much that small group of people messed it up for everyone.
[Samsung Epic 4G Touch] stangdriverdoug:
I stopped by the Verizon store yesterday and looked at the Galaxy Nexus and my wife likes the Droid 4 which was released yesterday. If I order the Galaxy Nexus from Amazon am I able to port over my old number?
[Samsung Epic 4G Touch] eman3316@optonline.net:
Yup, you port right on Amazon...It is as easy as entering in your phone number and current account info like your account number and pin. Took a matter of minutes.

Phone number won't actually change till you receive the new phone.
[Samsung Epic 4G Touch] stangdriverdoug:
Thanks for the reply...also we are elgable for a %19 employee discount....they you check out do they take that into consideration or do you have to call customer service? Also any activation fees? Sorry about all the questions...I don't have a Amazon account.
[Samsung Epic 4G Touch] eman3316@optonline.net:
You will need to add the discount after you set everything up. Amazon won't do that. If you go to verizonwireless.com they is a way to see if you are elidgible for a discount. You enter in your work email address and they send you link. When you go the link on the home page it says you can enroll to have your monthly discount applied to your current plan. That is what I plan to do. This way yyou do not have to deal with customer service reps who are usually clueless!

Also, check out on Verizon's website they have a sale on the extended battery for $24.99. I orderded one of those. Doesn't look like it adds to much bulk at all from pictures I have seen. No hump, just keeps makes the back more flush...

Yes, Amazon does charge the activation fee.
[Samsung Epic 4G Touch] stangdriverdoug:
Cool thanks. I went to Verizon last night and they dialed in my wifes information and said she gets 19%. Looking good for the switch lol. I feel like I'm gonna leave my wife or something.
[Samsung Epic 4G Touch] sfhub:
This is just the pretext/spin/cover story they came up with to placate irate customers.

If this really was the problem, all they had to do was ask for yearly verification of employment. They already have the mechanism to verify employment as they now ask for it when you sign up.

Changing the structure of how discounts are calculated is just about extracting more money out of their customers as a calculated business practice where they have determined that the number of people leaving over this will be less than the revenue gained.

I am not saying that there aren't some people who have discounts they shouldn't. I'm saying the solution they are saying is due to those people has very little to do with them.

This has way more to do with Apple and NV than it has to do with a few customers getting discounts they shouldn't. Think about it, every iPhone Sprint sells, they lose money. Apple doesn't pay Sprint, Sprint pays Apple. Contrast with a customer getting an employee discount they shouldn't. Sprint still makes money on them or they wouldn't have the discount program. They don't pay the customer. The customer pays Sprint.

So what is the likely cause of Sprint losing money and needing more? Paying Apple $550-$600 for iPhones they sell for $200 or a paying customer that is getting a discount?
[Samsung Epic 4G Touch] eman3316@optonline.net:
This is exactly it. How many people will even know they can get out of contract ETF free for this or will even notice a change at all. If it wasn't for this thread I myself would not have had a clue.

Also, I like how the Sprint reps make it like it is only $5 or so of a change and it's not that big of a deal. Well, if that is the case would the rep be willing to pay that small amount of $5 out of his own pocket for me. I don't think so.

Just think how much money Sprint will be making by this change. $5 or so dollars from every customer who has a shared plane with a discount a month. That is a nice amount of extra dough they will be making compared to the few of us that will leave because of it.

If Sprint actually had a working network I would be fine with the move but so far that have done barely sh.t and is promising to have things fixed in 2 years from now. It is a shame they even let their 3G network get this bad. They have nerve giving us speeds less then 100kbs and then charging us a $10 premium fee. I can barely open a webpage when I am on 3G in a lot of areas where I live and forget about streaming anything. If I cannot use premium features on your network then why am I paying a fee for it!

If you want to see if you are eligible for a discount with Verizon through your employer you can check at the link below:

http://www.verizonwireless.com:80/b.../discounts and promotions//employee discounts
[Samsung Epic 4G Touch] luigic81:
So I'm trying to figure out all of my possible "plays" here.

So I could do the following if I'm not mistaken

1. terminate my sprint contract and go to either Verizon or At&t, in which case I would sell my EG4T and buy a new phone with the new carrier base don the discounted 2 year contract price with them.

Also verizon says I'm eligible for a 20% employee discount off the "monthly access fee" which I'm assuming is my bill right? What the heck is a monthly access fee lol

2. I could terminate my contract and stay with Sprint, but I would not be able to stay on without a contract correct? Like they wont let me do month to month for instance? So If I stayed with them what would be benefit of terminating my contract? I assume it would only be to start a new contract and get a new phone right? I have 3 lines, would I be able to get new phones on all 3 lines as a "new" sprint customer?

Also there is no better phone then ours currently out for Sprint right? So what would I "upgrade" to?

3. I could complain and get a $80 credit on my bill and everything stays the same .

Is that about it? Did I miss something? I appreciate any feedback anyone has, I'm not sure what I want to do yet, but I would like to understand all the options. :)
[Samsung Epic 4G Touch] Bear gri11z:
Cancel and re add one line at a time with the current phones u have now.... If you want to keep your numbers youll have to port them out... And then port them back in...

That way.you have upgrades for later...

Go to slickdeals.com and search for the thread regarding this work around.... If you want to know more
[Samsung Epic 4G Touch] greeneperson:
I've spent my whole day reading threads about this and figuring out what I should say when I call. Im not a very pushy person though. The first lady I talked to had no clue what was going on and thought I was still getting both lines discounted. After thirty minutes of hold time with her talking to her supervisor she sent me to retentions or whoever it is about cancelling a line. This lady was not budging. She immediately said I'm allowed out of contract and I had till march to cancel. Since there's two lines on my account the other person doesn't want to leave sprint. If I cancel my line can I come back in two weeks if I don't like any other carriers with my same phone. So that way this line wouldn't be under contract correct? And idc about having the same number. This way I can try out another carrier.
[Samsung Epic 4G Touch] Dalmus:
Just think how much money Sprint is losing from people who have discounts they don't deserve? A simple Google search turns up a couple easy ways to get yourself a 25% discount...

Even on a single smart phone line, that's a $17.50 discount... I can totally believe its a huge amount of money overall that they are being cheated out of.

Granted, they could easily clean up all the fake discounts, but they would probably lose more people by adding $7-$20 to their bill (10-25% discount) than by adding $5..
[Samsung Epic 4G Touch] eman3316@optonline.net:
People who shouldn't be getting a discount will still be getting a discount, just on one line now.

Sprint is just getting more in line with everyone else but again there network right now doesn't support the alignment. If you want to compete with the big boys you better have the network to back it up.

I was willing to stay with Sprint with there horrible data network because of perks like the premier program, discounts, and unlimited data. They removed 2 of those and I am sure the third one is next.

With this move by Sprint and Verizon offering double data, Sprint made it pretty easy to leave this time around.

Man, just the premier program alone would have been reason to stay.
[Samsung Epic 4G Touch] sfhub:
Just do yearly employer verifications if that is the issue.

BTW Sprint is still getting money from these people even with the discount and there are no guarantees they would be Sprint customers if not for the discount.
[Samsung Epic 4G Touch] daniel4653:
I just checked my latest bill and it still shows that I have the employee discount of 25% saving me $30 a month. Hmmm
[Samsung Epic 4G Touch] sfhub:
Is your bill date after Feb 1st?

If so, did they restructure your base "family" plan so line 1 costs less and line2 is split out as a separate charge?

If so, the discount is no longer being applied to line2 as it is no longer part of your "base" plan and now is a plan add-on option less than $30.
[Samsung Epic 4G Touch] LukeLeBron:
So lets say I ported two lines out to straight talk, if I ported them back to sprint a month later, my upgrade eligibility would be reset, correct?

Also has anyone had any experience with simple mobile? (www.mysimplemobile.com) They claim to have hspa+ in my area so it's possibly a great switch, I average 500kbs on 3G here :/

Here's my dilemma:

So just talked to simple mobile, they confirmed they run off tmobiles network with their 4g, unlimited for 60 a month, but I don't know anyone around here who has tmobile so I don't know what they're speeds are like. It's $60 a month for unlimited calls/texts/4g data through hspa+

And then there's straight talk, which is AT&T, and supposedly gets good speeds around here (let's face it, almost any of the other big 4 gets better speeds) and they're supposedly going to have hspa+ 4g as well pretty soon, all for 45$. But the thing is, I don't know when they'll roll out the 4g.

I'd be more than happy to pay the extra 15$ a month if simple mobile gets 7-10mbs on their 4g, but I'm just stuck on trying to decide because I don't know anyone around who's had any experience with simple or tmobile.

Any suggestions?
[Samsung Epic 4G Touch] daniel4653:
Yes the bill date is Feb 17th.

I don't know if they restructured it. Ill have to double check tomorrow morning
[Samsung Epic 4G Touch] eman3316@optonline.net:
You will still see a discount on your bill, it will just not be as much as it was because it will only be discounting 1 line because the way they are now breaking it up. So if you are on a family plan, you will be getting a discount on $110 and not on $129.99.
[Samsung Epic 4G Touch] stangdriverdoug:
I'll be getting my bill on the 14th and i'll post back to tell you guys what it says.
[Samsung Epic 4G Touch] eman3316@optonline.net:
I already got my new bill and it shows the 2 lines separated out now.
[Samsung Epic 4G Touch] rimidalvr1966:
It is sad, very sad... Yesterday me and my coworker who has ATT Infuse did speed test comparison. At the same time in the same location. His DL/UL speed was 3450/1720, mine - 310/78. Sprint, as usual, saying there is no outage in my area, and they will investigate the matter. Now I'm more then ever convinced to switch. However, one "little" obstacle. Maybe someone can explain this to me. I purchased my E4GT from Ebates Wireless (Wirefly). And their policy says that I can't make any changes to my plan for 180 days (which will be sometimes in May). But if provider (Sprint) changes their policy and let me out without ETF, do I still have to pay a full price for the phone? I already asked wirefly, and NOBODY can give me definite answer. Has anyone had similar experience? Thank you.
[Samsung Epic 4G Touch] stangdriverdoug:
Cool. So does anyone know how to get around the activation fee if purchasing from Wirefly or Amazon? And If I'm porting my number does this mean I'll be without a phone for a couple days while I'm waiting for my phones to arrive?
[Samsung Epic 4G Touch] eman3316@optonline.net:
I was in the same situation as I bought my E4GT from LetsTalk who has the same policy. I didn't think I would have a problem because it is Sprint breaking contract but I chatted with someone at LetsTalk to confirm. The person I was chatting with was not sure and wanted to make sure she gave me the correct info so went to ask her supervisor.

When she came back she said I can cancel the line without a problem and won't be charged anything. Said she was sorry for the inconvenience that is has caused...

I think Wirefly should work the same. What you signed up for and what you are now getting are not the same.

Speaking of terrible data speeds. When I was speaking to Sprint and they were trying to tell me they offer most I would bring up the terrible data speeds. Their response was always they do not know what I am talking about and have not heard anything about bad 3G data speeds and I am the first that has said anything....Yeah, okay. That is why your company is out there trying to upgrade their towers to be somewhat usable but not because anyone is having speed issues or maybe they are just doing it for me because I am the only one who seems to have a problem.

Man do I feel special.....

---------- Post added at 09:34 AM ---------- Previous post was at 09:32 AM ----------

Phone won't be activated until you physical have it first. I ordered my phone on Friday and will receive it Tuesday. My Sprint phone is still active right now.

Make sure you do not cancel you Sprint line, then try porting your number. Your Sprint line must be active at the time. Just a heads up, don't want you to lose your number.

Only way around the activation fee I know of is ordering through Verizon but that would not justify spending $200 more on the phone, lol
[Samsung Epic 4G Touch] stangdriverdoug:
I understand that...I was told that I need to call sprint and tell them I'm leaving so they don't charge me a ETF when I port my number...hopefully they give me a few days to port my number over though after I call them.
[Samsung Epic 4G Touch] eman3316@optonline.net:
If your line is set to expire on the 14th it will disconnect and you might lose your number. What you want to do is call them and have them note your account that you are porting out your number due to the discount change you were notified about on your bill. I have spoken to a few people at Sprint and even got email confirmations that you can cancel your line once you were notified on your bill and do not need to wait till it is actually on your bill.

Once you tell them to cancel the line it will cancel at the end of that billing cycle. You just need to port anytime before that cycle ends or you will lose your number.

Hope this makes sense...
[Samsung Epic 4G Touch] stangdriverdoug:
Thanks for the reply. My line doesn't expire on the 14th... That's when my February bill is available. Then they told me to call back and cancel the line. So when I call to cancel can I tell them to wait for a few days while I get my Verizon phones?

Edit: I reread and get what your saying. They were wanting me to call back on the 14th though. Maybe I'll try and call back sooner. Thanks!
[Samsung Epic 4G Touch] eman3316@optonline.net:
When you tell them to cancel they should tell you it will be canceled at the end of your billing cycle. Just make sure they confirm that. Then once you port out, your line will be canceled at that time. You will probably be pro rated for whatever you used before your line canceled.