yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wanderer32:
Ok a couple more updates. First the great Asus escalation web site reply:

"Dear Mr. Hill,

Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime your unit has been determined as a CID RMA (customer induced damage) and unfortunately there's nothing I can do to change the status. Please contact us at 888-678-3688 if you have any questions.

Thank you,

Aaron L

ASUS Product Support Team"

So much for the Escalation Page!!

2nd Update: Texas emailed me an offer to drop the 65$ labor charge so would only cost me 264 plus shipping. They also came up with a couple pictures from somewhere of the package arriving and the 1. shipping container was looking pretty good and 2. the transformer box beside it looking good and normal. Then a 3rd picture separate from the 2 with a smashed prime on another table. Why in heck if they claim it was shipping damage could they not take the cover off the box and take a picture laying in there broken as the face would have been looking right at them?! The pictures were obviously trying to hide the camera info from when they were acquired so the timeline could not be followed. The Prime box was in way to good of condition in the picture even as pixilated as it was to have the prime destroyed in it. So I replied with my polite opinions and repeated the same to them to return prime and the box as it was requested by the post office so I could get insurance back for it if that is what they claimed was shipping damage. If they was not claiming ship damage to just send a new prime in new box to get me off their back.

Now in waiting mode again:(
[Asus  Eee Pad Transformer Prime] Spidey01:
If this happened to me, I would be yelling at some insurance.
[Asus  Eee Pad Transformer Prime] Beards:
If memory serves me correct the serial for your Prime is on the box.

You need to see the back of the box to make sure it's your box.
[Asus  Eee Pad Transformer Prime] franky_402:
I would be snapping ohh so hard on somebody....I would be on the phone all day and googling to find any numbers I could, don't give up make them bastards pay, I honesty don't even know what I would say if they tried to tell me to send them 250+ and then try to sound like they are helping you by dropping a 65 dollar repair fee, if that was me is be getting a brand new prime with a free dock to boot for all the wasted time and allegations of breaking and sending in my prime..what a bunch of crap, wish you the best of luck, any way you could post your latest pics up if like to see the box

Sent from my rooted TF201
[Asus  Eee Pad Transformer Prime] nyijedi:
Sorry to hear about all of this, OP. This is infuriating. Keep fighting it, and take solace in the fact that your story has convinced me to NEVER buy another Asus product EVER again. What an absolutely disgusting company.
[Asus  Eee Pad Transformer Prime] smashingblue:
It doesn't matter at this point what you want to do in regards to insurance with the USPS, as now they are claiming that you caused the damage prior to shipping. Basically that you sent them the broken tablet, as such there would be zero damage to the shipping box or retail packaging.

So now your fight is strictly with ASUS, so I wouldn't just be requesting them to send the broken one back, rather have them admit they did the damage or USPS, as it certainly wasn't you. (ie CID, customer induced damage)
[Asus  Eee Pad Transformer Prime] wanderer32:
Ok Here is a picture of the Box that the prime is in at their repair shop I guess as they say. They changed the pics to Ping to make them smaller and hide pic data that is included in pics- date, camera, etc. But to me in the Pic the Box looks pretty darn good.

The next too pics are 2 of my Primes last life gasps at my house never to be alive again after I shut it off and put it into the box they are supposedly holding in the picture. Actually the pics were a couple days before it was sent but I did not use it after this only to delete my info, backup my data then fully charge it.

I also have a couple pics of front and back just before packing, but that is court info if needed. Like I said, I have a pretty good backup of info and looks like they might be wanting to find out just how good a case I have. LOL

I have killed it by trying to help it and send it to repair. Now I feel guilty and evil.
[Asus  Eee Pad Transformer Prime] sandiegopaneraiguy:
Contact the Better Business Bureau and the Texas State Attorney Generals office.

Document everything, provide facts, not opinions and as hard as this may be remain calm and emotionless...
[Asus  Eee Pad Transformer Prime] sgt. slaughter:
Wow that's some crap there.

Is the serial not stamped on the device anywhere at all? That would be what I'd demand to see, and if its not stamped on the device itself then it has to be able to be viewed via onscreen menus which even with the shattered screen you could be able to see...

And to the other poster who said it looked like an untrained tech with a screwdriver prying the device apart....that wouldn't of dented the device on both sides the way it did.

This is truely a bad situation and i hope it gets resolved for you through Asus as the USPS is not gonna pay for shipping damage if the package is in sound condition like they showed there.
[Asus  Eee Pad Transformer Prime] Dellmodder:
I feel guilty and evil for calling you about these when I ordered mine, they sure didn't send you much of a picture, might be trying to hide something there.... I know one thing, i'm not sending mine to Grapevine Texas.
[Asus  Eee Pad Transformer Prime] Doktaphex:
That truely is a joke of a picture that they sent you. I would say that it's unacceptable and demand a picture of the serial on the Prime, and the serial on the box in the same picture at a resolution that is actually useful.
[Asus  Eee Pad Transformer Prime] Col.Kernel:
Well at least I know what has to be done if I need to return mine.

1) Go to a post office with a Notary Public

2) Video the packing process, including the part where pics (with geotags and time/date stamps) are taken. Include a macro photo of the serial number.

3) Then continue the video, with no break, and show myself handing the package to the post office employee, and him setting in the bin for shipping.

4) Have the PO employee sign a statement clearly stating they did not give the package back to you after the video stopped. Have the statement notarized.

Step 5, do not care where the product is sent for RMA.

Step 6, File criminal fraud charges and sue the monkey snot out of these gorillas if they try to pull a fast switch.

---------- Post added at 10:31 PM ---------- Previous post was at 10:20 PM ----------

Yeah, I don't see where they've actually supplied the s/n on the damaged Prime.
[Asus  Eee Pad Transformer Prime] alanhzl:
i m watching this thread too because i feel sickened seeing companines treating their customers in such manner.

i am also feeling very nervous about receiving my prime this Sat.

i was wondering if the OP is ok with it, maybe we can post this case on asus's face book, get the words out, and let the thousands of people that frequens their facebook page know about this.

1. it may help the op to get a better resolution, hopefully.

2. to let more people know how asus and their affiliations turely are (if they indeed are responsible for the damage), and also to let more people know what to do first should they need to send in their prime for repair.
[Asus  Eee Pad Transformer Prime] wanderer32:
Latest update, The thing has already been put on Face book on Asus North America wall by one of my friends and also on his page. There sounds like some great breaking news tomorrow and something good might be going to happen. Not sure, will see and I will update here if it does. Fingers crossed for the night and will let all know thursday evening what develops.
[Asus  Eee Pad Transformer Prime] demandarin:
This is all too crazy. WHAT DID Gary have to say about when you pm him? Maybe he can make some calls n finally resolve this issue for you. I'm sure he has some leeway on Authoritative powers since he is Asus Technical Marketing Manager. I'd think you truly deserve a new prime, out of new batch on new hardware and a free 32gb or 64gb micro SD card for all this hassle you have to have been going through. DOESNT sit right with me at all to know someone is dealing with this kind of royal b.s. I'd say if you haven't heard back from Gary yet, hit him up ASAP. I know he was around today because he pm me a lil while ago to let me know my serial number beginning with BCOKA is actually from an early batch. I guess that batch had older hardware. I got my prime on12/22. AN engineer or service person supposed to call me in next 48 hrs. If they want me to send mines in, id rather them send me a brand new unit so I can transfer all my apps n data then send mines in to them. I'd hate to have to worry about this type of situation occurring.

---------- Post added at 12:31 AM ---------- Previous post was at 12:29 AM ----------

Do you mean for your situation at hand or everyone's Prime? Good luck
[Asus  Eee Pad Transformer Prime] lp_stealth:
What is wrong with yours? mine also starts with BC0KA I have absolutely no GPS no,t unexpected really but some at least see something. And I get random restarts.
[Asus  Eee Pad Transformer Prime] Mikers99:
I hope they can solve this issue with you. Does not make any sense at all. Sorry for all the pains.
[Asus  Eee Pad Transformer Prime] Beards:
Remember when I said to you to put this horrid tale on Facebook.... Well if good does come out of it as you say here I will be pleasantly big-time happy.
[Asus  Eee Pad Transformer Prime] wanderer32:
Yes for my situation, and My prime was also picked up on 12/22/11. It was ordered on 12-5-11 and paid in full at the time so it was a very early 1 with the BCOKAS starting serial number. My buddy who works same place I do ordered his around the same time and they came in same shipment, serial# just a few apart. They were going to be an experiment for a big project. His has the wifi problem also but not as bad as mine was. He almost sent it in when I sent mine had the RMA and all but we decided he would wait till I got mine back and compare the difference between repaired and not. Lucky him but now he is gun shy and will not send it in unless it blows up. :rolleyes:
[Asus  Eee Pad Transformer Prime] demandarin:
Nothing really besides the obvious GPS not working. Wifi signal fluctuates but never had dropped connection n always get good speeds n range compared to my ipad1. I guess what's wrong with it is that its from the older early batch n Asus trying to update those ones. Random restarts happen only when the browser or an app freezes up bad. Only happened a few times back when I first got device n tried using Google earth. Google earth was causing some issues for alot of people. GOOGLE earth got updated n doesn't freeze up anymore. Ill see what they say once I get the call. I really don't want to send it off if I don't have to after hearing this story n others. I believe the hardware change is the wireless card or something to that nature. Can't remember what was said exactly. Ill be stoked if I sent it off n got one with a new back up there. If they open the returned primes up, they might as well change the pogo pin connection tl a soldered pigtail one and eliminate further issues in that department. Gary Key said the pogo pins are one aspect the engineers are looking at on returned Primes as to cause of possible wireless issues.
[Asus  Eee Pad Transformer Prime] Quicksilver7714:
Wanderer did you ever get a pic with the serial number as requested? And tell them you don't want a stupid PNG file.
[Asus  Eee Pad Transformer Prime] Beards:
Not that I doubted the end result but pleased it finished on a positive note for you. :)
[Asus  Eee Pad Transformer Prime] soulctcher:
Glad to see that there is some sort of resolution in the case regardless of the details of the scenario. Closure is always a good thing.
[Asus  Eee Pad Transformer Prime] Dellmodder:
The Saga ends

Ok, so you have another, you have seen my Wifi on the rig here, how is your Wifi working compared to the one you sent to Grapevine Graveyard? also what is the 3 letters of your serial number? I think there is a new batch that starts with "C". oh yeah go pick up my keyboard from my wife and bring it with you when you come back, i'm gonna be here a while...... We can compared Manhoods again now that you got yours back, lol
[Asus  Eee Pad Transformer Prime] Quicksilver7714:
I am glad you got a new device in the end. I'm sorry you had to go through all that BS to get to the end result but you won. After reading this thread I think I will be looking at other companies products when I decide to build a computer and finally buy a tablet.
[Asus  Eee Pad Transformer Prime] Evo_Shift:
What do you mean it isn't as pretty as your first one?
[Asus  Eee Pad Transformer Prime] soulctcher:
Was thinking the same thing...please expand on that.
[Asus  Eee Pad Transformer Prime] demandarin:
What a great ending to that horror story. Happy for you. Like you said, in a sense, first impressions are everything. If they would've handles your claim better, you might have gotten more devices. They should've sent you something for your troubles though but as long as you got a brand new device, its all good.

CAN you post your impressions on this new device? If any of the older issues seemed to be fixed and if this is a new C serial number one you have. I'm sure alot would want to know.
[Asus  Eee Pad Transformer Prime] Dellmodder:
Waiting for performance update with first 3 letters of serial number, come on buddy......... Im in suspense here.
[Asus  Eee Pad Transformer Prime] wanderer32:
OK, I will post a follow up after I have it a few days and play around to see how it is. Basically so far I only took pictures of the unwrapping as box was crinkled a bit but surprise surprise no broken pad inside. LOL The wifi is better, still not as good as ipad or a computer but way better than the old prime was. I am charging it right now so will start fooling around with it tonight. It is a C10KA starting serial Number. In answer to the not so pretty It actually is identical but the other 1 was purchased with my money and it will always be my favorite. ( just the way I am) Good memories always get better with time and bad ones usually get worse.
[Asus  Eee Pad Transformer Prime] cmccracken:
I'm curious to hear about your GPS functionality. I have a two-day-old C10KA 64GB model that cannot pick up a single GPS satellite under any conditions. Do you know if your replacement was actually tested at the support facility prior to being sent to you, or is it just an off-the-shelf model?
[Asus  Eee Pad Transformer Prime] Dellmodder:
According to other post that's the latest model from Asus with those Letters, At least they came thru with a new one overnight....... I don't think Asus was informed of your situation until recently, a lot of script reading with service reps and a third party repair facility that don't care much about customer service.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Huh wow...
[Asus  Eee Pad Transformer Prime] slayvus:
This is just AWESOME.. I get to now send my unit to their repair facility.

I even called them back, after like 10 minutes of receiving my RMA email, asking if there was a different repair facility available.

Their answer was that the TX repair facility is the only one available.
[Asus  Eee Pad Transformer Prime] josue85:
Man, I'll keep my fingers crossed for you. Be sure to follow the OPs advice, and document the hell out of your shipment. Good luck.
[Asus  Eee Pad Transformer Prime] franky_402:
if i ever need to send mine in i will be documenting everything to the max, better safe than sorry!! Glad you finally got a satisfactory ending, would have been better without all the hassle but what can you do now!!
[Asus  Eee Pad Transformer Prime] ParrSt:
Wow. I mean really WOW! Fortunately for me, I live one town over from Grapevine. If they were to pull that crap on my, I would be knocking on their door! I realize that is not possible for most, and it looks like I have been lucky with my wifi and light bleed. GPS doesn't' look to be too great, but I have it on my phone and in my car so I really don't' need GPS on the tab. Really is a shame with all the problems. I really hope they get their act together and kinda hope ( but not holding my breath) that they give a fair upgrade option for the 700.
[Asus  Eee Pad Transformer Prime] paulrod:
Not sure where i'll have to send it, Just that Gary Key mentioned in thread update that they are trying to sort something out service side!! Will post msg when I get the email from ASUS!
[Asus  Eee Pad Transformer Prime] slef2003:
Good luck with it

Andy
[Asus  Eee Pad Transformer Prime] Kobald:
Hopefully the rest of us will learn from this.

If your Prime is outside the return window, DO NOT RMA it.
[Asus  Eee Pad Transformer Prime] DanteEx:
At least you can RMA in the same country. I RMA'ed a few days ago in the United Kingdom and it is getting shipped Internationally to a repair centre in Czech Republic. Its getting picked up by UPS tomorrow, so wish me luck.

My issue is quite singular though. My dock doesn't work 90% of the time. The battery keeps showing full then discharging to 0% and my keyboard only works sometimes as well as the tracker pad, and SD card slot.

I hope mine comes back fixed in one piece.
[Asus  Eee Pad Transformer Prime] wanderer32:
Good luck with that slayvus, you now know how to prepare for it and I also think that consumers will be treated a little differently. I think we all stirred up Asus over this and the repair shops might be a little leery about trying to gig somebody for awhile. I believe they had gotten away with it so much in the past it was like hey, no problem looks like CID now, LOL. But Please prepare for the worst and be truly ecstatic if all goes well and you prepared for no reason. Also when it comes back from repair, document its return in case something is scratched up or wrong compared to your pictures from when it was sent in. It is bad enough to have to pay to have your Brand new expensive item shipped in for warranty as some other companies will supply free return on warranty but to have it come back and be messed up that really sucks because you know it left there facility in A1 shape.(Did I hear somebody mention CID again?):p They could at least throw in something extra for the troubles when they send it back to you. Mem cards, ear buds, screen cover, etc. Good luck, take care and enjoy life. Please keep forum informed on your progress so we can learn if service changes.
[Asus  Eee Pad Transformer Prime] leyvatron:
I was so scared to send my transformer prime to Texas. I stopped UPS the day i dropped it off and got it back. I took it back to Frys and complained my ass off. Good luck with everything.
[Asus  Eee Pad Transformer Prime] Kobald:
Not sure how many of these threads we should have. Mods should combine these in to one thread, so not to waste space.

First - if you can return to retailer for refund, go for it.

If you stuck with TFP, think twice before doing RMA. You might wind up paying for repairs that were caused by repair facility. Plus you'll alienate yourself from the broad spectrum of dedicated Prime users here. Might be better to just deal with problems and get community support.
[Asus  Eee Pad Transformer Prime] jptech:
@wanderer32

did you notice the fingerprints on the back of the tab in the pics they sent you? as if someone was trying to rub out the dent?
[Asus  Eee Pad Transformer Prime] wanderer32:
No I sure didn't notice that before as could not get past the huge dent and contact point.But now that you mention it, looks like a virtual playground on the back of that thing. lol
[Asus  Eee Pad Transformer Prime] JoeyLe:
Cmon, people.. They aren't smashing all the Prime's that come in, I think they are there to repair your tablet..

Sorry for OP, hope they send you a new one.
[Asus  Eee Pad Transformer Prime] Col.Kernel:
They already sent him a new one. And it is quite obvious you haven't read the majority of this thread.

And you have no idea how these low end sleazy repair centers work. They lowball the contract bid to ensure winning the contract. Then they have, or get, a completely smashed up unit that is scheduled to be destroyed or used for parts.

Then they send pics of this smashed up unit back to certain customers and bill them for repairs they don't need, because they aren't making enough on the contract.
[Asus  Eee Pad Transformer Prime] JoeyLe:
Correct, why would I read 10 pages of people stressing out because they also could send it to them.

Good that he got a new one.

I agree some centers are lazy, but not all of them. Also I would think that saying "water got in the device, no warrenty" would be a better excuse then sending pictures of a completly smashed Prime. :p
[Asus  Eee Pad Transformer Prime] zeeker:
I'm going to start saying, I don't usually pay too much attention to negative threads, but this one called my attention and decided to do a little of research since I have the knowledge to do so...

When you say, "

they changed the pics to ping to make them smaller and hide pic data that is included in pics- date, camera, etc

"... What where you trying to find out by looking at the picture details??

I hope you are being honest with all the writing you have posted on this thread.

Since you mentioned the pictures details I went and retrieved some detail information of the pictures you have posted\attached.

The 2 pictures of the broken Prime have the following details:

Date Taken: 12/30/2011 at 4:52AM and 4:53AM

Camera: Canon PowerShot ELPH 100 HS

The 2 pictures of the non-broken Prime:

Date Taken: 12/30/2011 1:13PM and 1:14 PM

Camera: Apple Iphone 4

The small picture with the Prime Box: Did really Asus sent you this picture?

Date: 1/25/2012 5:06 PM

Adobe Photoshop CD5 Master

What is doesn't make sense to me is how come the pictures of the non broken Prime were taken the same day just hours later of the pictures you received with the broken Prime from the repair department??

I'm not going to bother posting my screenshot from where I got this information. With a simple download of the pic and right click anyone can double check what I have wrote down.

I hope all your posted info is legit.
[Asus  Eee Pad Transformer Prime] demandarin:
Oh Snap...lol he just blew the doors off this thread with this. Hmmm....sounds kinda fishy now...the pic info doesn't lie. I think op needs to address this quick before it gets forwarded to Asus for some sort of fraud. They don't play around with that.
[Asus  Eee Pad Transformer Prime] hondarider525:
Cant tell if serious

There are a few reasons that those dates could be there. One being that that was when they were last modified and uploaded to this site.
[Asus  Eee Pad Transformer Prime] zeeker:
I've posted the Origin date taken information of the taken picture, the File Date created/modified you are referring to is a different story.
[Asus  Eee Pad Transformer Prime] goraps:
OK so when was this picture taken and with what Camera?
[Asus  Eee Pad Transformer Prime] zeeker:
Pretty much anything can be manually done in the world of ones and zeros.

To answer to your question, your modified version of the picture shows 2/1/2011 4:53 AM, Camera maker Lytro

Now, would you do something like it to play against you?

Anyways, this is probably my last post on this thread since I was just looking for an explanation from the originator of something that didn't sound right to me when I first read it.

See Ya'll on another thread!
[Asus  Eee Pad Transformer Prime] goraps:
I wasn't saying if you were right or wrong just that EXIF data isn't always very reliable. Asus could have just as easily edited the data as the OP. In fact I don't really care that much.
[Asus  Eee Pad Transformer Prime] lp_stealth:
what confuses you? my guess is the time wasn't set correctly on the canon. Why would they be working at 4:52 AM?

Coupled with multiple people mentioning numerous people who had problems at that facility with their OG prime.