yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] Silent25r:
But here is my understanding. Other carriers have this idea that they should keep current customers by grandfathering them in. So say if I joined Verizon about 6 months ago I'd have unlimited data for 30 dollars a month and that would be my price 5 or so ever many years into the future.

Sprint doesn't believe in that. It seems like they will keep raising their price until they are a little under whatever Verizon's or AT&T's new price might be at that current time. The benefits of sticking with Sprint isn't clear. How many times recently have they made changes that affected me? 10 dollar add on to all smart phones? Removal of the discount on added lines? There was something else they did that raised the cost a few bucks more that I can't think of. It really makes me sick to think about this. I'm going to sit down with my family to talk about making the possibility of making the switch and getting a good idea on how much it will be.
[Samsung Epic 4G Touch] fenixjn:
And I completely agree with you. You forgot the changes to the premier program and then its complete termination. It looks like Sprint wants to become the lesser evil of all carriers. And then we have those that keep preaching the 'vision network', yes I know that its coming but if you look at the way they deployed 4G I would not hold my breath on this. Main cities (if so) will get some love, the rest will continue to be stuck with their 1X speed and 4G pricing.
[Samsung Epic 4G Touch] wingzfan:
Not even main cities got 4g. Im in Detroit and Id consider it a pretty big city that didnt get 4g. Yes some areas have it for a 1/4 mile here and there but not the way it was advertised to be. Our network speeds around here are atrocious, some of the worst in the country.

Ive already moved my main line to at&t and as soon as feb 12th hits the other 3 are coming with. I do pay $30/mo for 3 gig of data but I can actually use that 3 gig @ 7-8 mbps as opposed to the 200 meg of data/mo I would force out of sprint. After discounts my bill is $13 higher than sprint for one line and once I go to the family plan it'll be $4 higher than sprint.

Just a side note some of you may find interesting. I spoke to an account services supervisor for an hour the other night who was honest enough to explain how not to get charged the ETF. This woman openly admitted that her personal phone was verizon because the service was better. Said "yes its more expensive but its reliable and you get what you pay for in terms of data and service". She did also state that from office rumors shes hearing, the network was totally unprepared for the influx in iphone users and its going to take quite some time to get it stable again. This may have been a reason virgin mobile is going to cap their data.
[Samsung Epic 4G Touch] sfhub:
The speed issue did not start with iPhone. It was already there a year ago. iPhone just got a whole bunch of users with the same phone/hardware/software to notice the problem thereby debunking many of the excuses Sprint used in the past.
[Samsung Epic 4G Touch] BigRitz:
I dont understand the big deal I of course undersatnd the human pysch that says ohoh there taking something away from oh no......pshhhh

Stop all this means is that sprint for years have been discounting a free mrc they have lloked into it and decided that is was no longer cost effective to structure it that way. Now you get the base line for $110 and the second for $19.99 which we all know is $129.99 now the effective part of this is that we do get to keep our unlimited plans but it will cost the consumer on average $2-5 more per month WOW

Again I undersatnd the way we think but realize it is not Sprint, it is the masses of america that wanted the trendy ass Iphone on our network, so Sprint being the decent company it is went out and gave all the money to apple to bring it to the NOW network. Now it is just gonna cost a lil more.
[Samsung Epic 4G Touch] wingzfan:
I dont think anyone really cares about the discount. Its the fact that over the past 6 months sprint has done away with a decent amount of programs and selling points because their way of running the "Sometime In The Future" Network is unrealistic in todays world.

I personally dont care about the change except for one reason, it allows me to leave them finally without an ETF. Im pretty sure anyone using this excuse feels the same way.

And lets be real here, it isnt just the iPhone causing the issues otherwise verizon would have crumbled as well. However sprints already shotty network surely wasnt prepared for the influx of iPhone users who came to sprint.

Heres the simple fact that Dan Hesse better figure out. Sprints the lowest quality cell network of the big 4. Call quality is fine but as more and more phones gear themselves towards the data aspect the more exposed sprints network is gonna become.
[Samsung Epic 4G Touch] BigRitz:
AGAIN ill say it yours mine and everybodys changes have come because of the iphone you cant sit here and say verizon and att didnt have increase or issues BS they already were and continue to over charge for all of there plans and the lame iphone followers didnt care then now Sprint ( agreed not the best coverage ) the fairest of all carriers has to deal with influx of cost due to the iphone and everybody complains about change

If leaving the best value in wireless makes you feel some what justified due to there changes well go pay more somewhere for LESS services and enjoy your IPHONE:cool:

LMFAO!!!!
[Samsung Epic 4G Touch] craigbailey1986:
its not about the iPhone but any influx in prices with the sorry excuse they call 3g is bull. I don't use a iPhone and would much rather pay 10-15 more for a reliable network than the 8 extra this change in discount policy will cause....

So lmfao at you for sitting idle with this horrific data speed.
[Samsung Epic 4G Touch] wingzfan:
Look man reread what you wrote. I just pulled my bill and I was way off on what more Im paying. I actually am only paying $6 more per month on at&t for my line. So Im paying less than 10% more to have service that is SIGNIFICANTLY faster and more reliable than sprints offering. For me i was literally getting 7kbps (still got screenshots and tests). GPS wouldnt even work with those speeds. I was using a couple hundred meg a month of data because either things would time out or I would get sick of waiting for them. Now Im on a 3gig plan and using my phone as I see fit and still not even using half of the alloted data but when I click on something it actually opens.

Your telling me you wouldnt pay 6 bucks more a month to have a feature that actually worked? Now as far as less services goes...huh??? Does sprint have rollover minutes? I still get mobile to any mobile carrier for free, unlimited texts, free roaming. Oh you must mean the data aspect, yeah we covered that. Unlimited data on sprint is like you filling my car with gas and taking the keys away.

Now your opnion is the iPhone destroyed the network. My opinion is the release of 4g did. The actual facts however are them losing alltells towers when verizon bought them out completely wrecked the network because theres no offload towers anymore and places like my area that depended on them are in the toilet.
[Samsung Epic 4G Touch] Solanar:
I have a family plan with 5 lines. I wanted to end 3 of them. I called and was told:

1) Call back after Feb. 1st, as the changes are not yet active.

2) It's all or nothing. Cancel all lines or cancel no lines.

3) There is no option to break contract and continue using Sprint.

4) No credits will be given over this issue, except they would issue a $25 credit if I added an extra year to the contract on one of the lines (their choice of which line, not mine)

It seems some of you got more helpful employees in the retention department than I did. The guy I reached seem to be implying that if I wanted to use this as a reason to leave, he didn't care and wasn't going to try and change my mind.

I've been with Sprint since 1997 or so, with a gap of about 18 months when I had no cell phone at all. I'm not exactly eager to leave, but I do have 3 unused lines that are going to waste, since my in-laws decided to drop off my family plan and get their own AT&T service (ungratefully complaining about their phones after asking me to get them basic, just make calls phones to begin with).

I was actually considering cancelling, porting the numbers I want to keep elsewhere for a few weeks, and then bringing them back to Sprint afterwards. Anyone have insight into that as a plan?
[Samsung Epic 4G Touch] playya:
It sounds like you just got the wrong person in retention. The people I spoke with offered me an early upgrade of $45 then gave me a credit for $25 on my bill. Told me if I stay and renew my contract on any line they will credit my account and additional $100. I then was looking to add a line and was told if i stay and bring in my own phone they will make the new line month to month. So, it is who you talk to and I seem to have more luck with the female retention employees than the male. The men really act like they dont care....lol

Call back and ask for a supervisor, they even called me back twice to try and offer more things but what they wanted to offer I did not want....lol
[Samsung Epic 4G Touch] wingzfan:
1. It has to appear on your monthly bill before they will cancel without an ETF

2. They can "fulfill" your current contract leaving you month to month and you can port your number out.

3. You can choose to cancel 1, 3, 5, 2 or all your lines. Totally your choice.

4. You should have zero issue leaving then coming back a couple weeks later. Basically in their eyes you tried another service and didnt like it, no problem.
[Samsung Epic 4G Touch] nebrando:
Here is a little bit of information I found on engadget. This has the potential to lower Verizon's price. I'm just hopeful it happens soon enough for me to move to them with this way out.

http://tinyurl.com/7wr8pw9

Sent from my Samsung Epic™ 4G Touch
[Samsung Epic 4G Touch] wingzfan:
Verizons not releasing shared data till later in the year. My guess would be around november for the holiday rush.
[Samsung Epic 4G Touch] eman3316@optonline.net:
Anyone know if I add a new Sprint line with a phone I already have if that line will be upgrade eligible to a new phone when I am ready or do you just not get one in that case?
[Samsung Epic 4G Touch] stargaterules:
What is the phone number to call to cancel?
[Samsung Epic 4G Touch] nebrando:
I dialed *2 and asked for account services.

---------- Post added at 09:39 PM ---------- Previous post was at 09:35 PM ----------

I just got off the phone with Account Services and was successful in getting this accomplished. Make sure you have the section of the contract handy that explains your right to cancel, because they will try to not accept your request. Be firm, yet polite. Explain why the change is a material change to you (the price) and read them the section about how you have 30 days to cancel. She accepted that from me, and then told me that the discount change has had no affect on my 3rd line. I politely disagreed and informed her that since it has changed my first two lines and they are leaving Sprint, the 3rd line is affected because they will be charging more than $19.95 for that line on its own. She agreed and ultimately gave me instructions on porting my numbers and a confirmation number.
[Samsung Epic 4G Touch] stargaterules:
Month to month

I actually called the retention department and got a nice lady who offered to give me a $100 if I stayed on Sprint contract, which I declined. I requested that my contract on 4 lines which expires in September be considered "fulfilled" immediately. She was able to do this and a few hours later my contract with Sprint ended today and I'm month to month now.
[Samsung Epic 4G Touch] Silent25r:
They changed my bill. I'm going to get a 6 dollar credit every month. I have 2 account already out of contract and I'm going to get 2 more off later on in the year. Not really in a hurry to sign any new deals. I'm with Sprint because of the cheaper price. They made me happy because this way they aren't raising the price of my bill.
[Samsung Epic 4G Touch] Android300ZX:
How do you know you are month to month? Did they send you a confirmation email saying this?

I have 5 lines on my account. Do you think they would mark all my lines as fulfilled and let me stay? I plan on switching this Sumner. My speeds are horrible and I miss GSM (switching my phones around often).
[Samsung Epic 4G Touch] ryandoubleu:
so...

Weird thing is, I used this to get out of my contracts ETF free and ported over to AT&T.

AT&T's service sucked in my are so I ported back like 5 or 6 days later.

Long story short, I immediately had upgrades available with Sprint once I ported my numbers back, so me and my wife just upgraded to the ET4G.

FYI, if you do this, go to best buy to switch services as they do not charge a restocking fee. And if you make the switch back quick enough the activation charges from the other carrier will be refunded aswell
[Samsung Epic 4G Touch] Android300ZX:
I live in NJ and the speeds are way faster. My company provided phone (AT&T) has way faster data speeds. I don't do anything personal on my work phone and keep it strictly work related.

I'm just tired of the speeds. It takes me over a minute to download certain apps in the Market on 3G. On AT&T's 3G the speeds are much faster and apps take seconds to download.

I just want to know if there's a way I can have them null my contracts as fulfilled. That'll give me time to switch when a desirable phone comes out on AT&T.
[Samsung Epic 4G Touch] Rem3Dy:
to those that made the switch did Sprint prorate the remainder of your bill back?
[Samsung Epic 4G Touch] Rem3Dy:
I will be paying the same price on Verizon with my 20% discount as I am on sprint with 15%. That's on 5 lines. There will be no iPhones in this house :).
[Samsung Epic 4G Touch] eman3316@optonline.net:
I can't see how you are paying the same price. I get 20% with Sprint and 22% with Verizon.

Just a single line comparison, it would cost about $10-$15 more a month on Verizon and they do not give you free calls to any mobile phone, only to other Verizon users, there nights and weekends start at 9pm and not 7pm and of course that is only with 2gb of data.

Also, with Verizon since their data is a separate charge it does not get discounted, So that is $30 of your bill that gets no discount.

So for the money you really need to compare what you are getting. Even compared the family plan and they only give you like 700 minutes to Sprints 1400 minutes and Verizon is still about $15 more a month...And that is without insuring my phone like I have now on Sprint.

I got out of my contract but now shopping around and it is almost unbelievable how much Sprint actually gives you for your money.

So my issue now is either to hook up another line on my Sprint account which my wife still has and use my E4GT. This way that line will be eligible for a discount and I can jump to an LTE device when they hit or go to Verizon, get the GN, obviously on a better network but get so much less for my money. I don't think I can deal with only 2 gigs a month. My last Sprint bill shows me over 3 gigs of data....

The one thing that has me stuck though is what if Sprint introduces tiered data with LTE. I think that is what I am most worried about because if they do I am going to be stuck on a crappier network with limited data...

Would love to hear people's thoughts on this and what other people are doing...
[Samsung Epic 4G Touch] stargaterules:
I have 4 lines and they all say contract was completed on Sprint's website. I am still with them. I also talked them into giving me an early upgrade, which I have yet to take advantage of.
[Samsung Epic 4G Touch] eman3316@optonline.net:
Verizon will be offering double data again starting the Friday. So for the price of 2 gigs you will get 4 gigs. Might entice some people who are on the fence about switching and could get out of their contract ETF free.

I got out of my contract for free, then added a line back using my E4GT. This way I have an upgrade available on my line right now. There was no way I was going to stick around with a 4G phone till the end of 2013 when Sprint is going to LTE and not upgrading anything with their 4G footprint.

I do have 14 days to port my line to another carrier without paying a ETF so Verizons double data might actually get me to jump. 2 gigs was not enough for me but I am thinking 4 might be. Will anyone be jumping ship for this?
[Samsung Epic 4G Touch] Dalmus:
And the texting add-on is not discounted, either. So potentially, you are only getting a discount on the base phone plan. Although, from what I gather, SOME employee discount plans include some sort of discount on data, but its often different than the voice discount.
[Samsung Epic 4G Touch] eman3316@optonline.net:
They have talk and text plans where they are together and the discount will then come off the text as well.
[Samsung Epic 4G Touch] preymd:
This is true. Just looked at my bill and I will be paying $5.00 more a month because I'm not getting the discount on lines 2-5. Don't like it but hey, still cheaper than AT&T & Verizon.
[Samsung Epic 4G Touch] Rem3Dy:
My employee discount on Verizon includes data as well.
[Samsung Epic 4G Touch] Rem3Dy:
I get 20 percent on voice/messaging and data.
[Samsung Epic 4G Touch] Rem3Dy:
Double data! Count me in.
[Samsung Epic 4G Touch] cyaiphone:
im chatting with them now. they transferred my chat to a specialist. :eek:
[Samsung Epic 4G Touch] Silent25r:
Only sprint believes that "extra" features like smart phone or add a line shouldn't be discounted. Doesn't sprint have the highest add a line? But hey you get free data...unless it is a smartphone. These discounts are vanishing fast on the sprint network.
[Samsung Epic 4G Touch] cyaiphone:
Eh I got an $80 credit, I won't complain, but they added another year to one of my lines.
[Samsung Epic 4G Touch] eman3316@optonline.net:
So when you go into the Verizon employee discount site it is discounting your data plan? I get 22% and the wife gets 20% but neither seem to discount the data plan...

Does yours actually add the word data to what is below?

• Up to 22% off the monthly access fee on qualifying voice plans of $34.99 or higher

Edit...Just spoke to a Verizon rep and was told that $50 data plan receives a discount. With double data and a 22% of I can get 10 gigs for $39.
[Samsung Epic 4G Touch] Dalmus:
So with voice, text and data, what would your total bill be?
[Samsung Epic 4G Touch] eman3316@optonline.net:
For a single line with 450 talk minutes, nights and weekends starting at 9pm, free Verizon to Verizon, unlimited text, and 10 gigs of data because of the double promotion and a 22% discount, monthly bill would be $85.80 before taxes.

It would be $9 less if I go with the 4 gigs of data a month.

If I went with a shared plan and 700 minutes and went with the 4 gigs each line because of the double data it would run me $138.

I do get a 20% discount on Sprint but the price difference is not much off to go with Verizon. The major thing is the data cap and the minutes for talking...
[Samsung Epic 4G Touch] ahmadshawki:
They refused to make me on a month-to-month plan...

I called them today and I wanted to cancel the contract and remain on their network but the agent and her supervisor told me I can only cancel the whole account and I can keep the numbers if I want...

I don't know what to do now...
[Samsung Epic 4G Touch] eman3316@optonline.net:
I haven't had any luck in the past with them letting me go month to month.

Why do you want to do that anyway?
[Samsung Epic 4G Touch] ahmadshawki:
I have to cancel the 3rd line...

My brother (the owner of the third line) had a problem and have to leave the country next month. I thought if I do that, I can cancel his line when he leaves and then keep the basic two lines. I just don't want to pay $350 for some damn problem that happened and it was out of my hands. And he IS LEAVING next month, so I'll cancel the line anyway...
[Samsung Epic 4G Touch] Bear gri11z:
getting upgrades im guessing...

i canceled one of my lines today (end of my billing cycle)

and plan on adding another line under the new contract to get a upgrade....

then i will cancel the primary line by porting out the number to a tracphone and then add aline in a few more days... plus i just got a airave so that upgrade will be saved for the galaxy nexus :)

all of this is memo'd on my account by a supervisor who handled my call in the retention department.... they cant back out now :)

sprint wants to screw me... ill screw them.... they have taken away EVERYTHING except unlimited data... but honestly.... there 3g sucks... and they dont have 4g where i live... so when the "unlimited data" leaves... so will i..

AND if ANY rep tells you that you have to cancel the whole account in order to get the ETF's removed there lying because the supervisor told me that it was addressed in a meeting yesterday that a customer can remove any number of lines on the account if they have a discounted family plan...(including lines 3,4 or 5)

this is a material change to the original contact that most of you signed (they are changing what is discounted, which was previously discounted on your "old" contract)

just like the last time....
[Samsung Epic 4G Touch] waxfondlr:
Good luck upgrading your airwave..that is most certainly not going to happen..unless you get some newb that knows less than nothing about their job.. And I'll just say this out of experience..not that its the case for you.. but those memos you're referring to can be interpreted about a million ways..if even noted
[Samsung Epic 4G Touch] Bear gri11z:
airave may be a long shot... but the ETF fee has already been waived and the line is cancelled...

i just ordered a white epic touch 4g off wirefly about a hour ago...

as for the memos being interpreted differently

i have a sprint chat confirming i have 2 billing cycles to cancel my primary line (start feb 1st)

with no obligations or ETF

porting or ending on a billing period

so id like to see them do something other than what it stats on my account
[Samsung Epic 4G Touch] eman3316@optonline.net:
Just need to wait till Friday and I am out, goodbye Sprint! Just ordered the case, extended battery and screen protector for the GN!

Looking forward to some good data speeds. Maybe I won't need to keep 4G on all day to actually do something on my phone...

My wife is still sticking with Sprint for now which is good. We are an over 10 year customer and by an off chance they roll anything out for us old timers I will still have the years with them...

A little weird going to Verizon, Sprint people have become my family all the way back to sprintusers.com if anyone remembers that site!

Anyway, things can always change come Friday but we will see...
[Samsung Epic 4G Touch] Bear gri11z:
is friday when your billing cycle ends? or is that when your porting out?

i was told the ETF would appear on my statement and i would have to call in and remove it... but after calling in they said it will not appear and has already been removed for the account....

so dont be alarmed if you see a ETF on the statment just call into the direct retention number and they will do it... good luck with verizon!
[Samsung Epic 4G Touch] stangdriverdoug:
I just called and they said they would be able to end my contract with no etf.... Both lines... But I have to wait until the next bill. That's the 14th for me.

2 questions.... Will i be able to sell my phone? And will I be able to port my number?