[Asus  Eee Pad Transformer Prime] wanderer32:
Here is the end and final outcome of my ordeal. I thank all the personnel on this web site for their support and comments. This morning 1/26/12 a box showed up shipped overnight from California. Yes inside was a new TF201 minus accessories, Not as pretty as mine was but now I am finally finished and truth and determination won out. I am very happy it ended this way as it was the easier way out on both sides. I do have a job and not to much time for court. LOL

Now the real kicker.

As I said before I had evidence, pictures before, pictures packed, witness and all emails and correspondence. As would be said I was loaded for bear and thought I found a big one but I think they figured it out. I could have jumped up with all my evidence right off but it would only help me and not expose a weak point in a company nor help others. This was all about principle and truth as I could have walked out and bought 10 primes tomorrow with no problem but then they would have been ahead as another consumer would have given in and I would have to use the repair service someday. Hopefully this will open eyes and straighten out some problems in their repair shops. In the end it has cost them way more for the run around than they will ever know as it started out as a simple test to see how the service was on my poor little prime that did not live thru it. We will not be using any Asus in our business due to this fiasco. I will keep the New Prime as it was my personal toy and experiment. My buddy and I were testing the new prime for a project that could have led up to as much as 1000 machines to start with. Service failed with the bogus claims and run around, We will now be looking at a couple other companies.

A good lesson for all, snap a few pictures of items before packing them or unpacking if new to show damage or lack of damage, small video if possible of placing in package and shipping package. Pictures of serial numbers if possible. Keep a time line of sent, arrival, all email correspondence, get a signature on delivery, jot down names, dates, phone conversation outlines and times have a witness or 2 if possible. If the witness cannot go to court with you have a notarized statement from them. Have the company show you evidence and proof it is yours if doubtful like this one.( They Could not for some reason) Keep a cool head and try not to let anyone rattle you as you will get frustrated and give up. Most of all try to speak politely do not make threats as they will know they have you, and you do not need to show all your cards, just enough! Notice I only fed them the info they needed, to see if they would do right. If they came back with a little more I could come up with more. I had enough to walk into a court with out a lawyer, lay down my evidence and stand quiet but they did not know that. Being on here helped and the world gets to see the drama unfold and the good and bad sides start to show themselves. I had no slanderous remarks and let the company start chopping off their own legs so they had nothing to stand on while trying to keep a fair update on here letting people make their on conclusions.

My Final is I hope this helps all that need to use the repair facility in Grapevine, Texas or any others to receive a honest and fair repair.(You can bet my rear will be covered as I already have the unpacking of new prime on Pics) I hope Asus has taken notice and will check into this facility and its practices, past present and future. Another really weak spot is the phone support and run around consumers get as that is 1 of the worst I ever ran across. I hope all that read these forums will prepare themselves properly for battle with these large companies if the need ever arises as it does pay off in the end. Moderators can now end this thread if they would like as I have my new prime, the ordeal is over hopefully some of you learned how to confront a large company that is trying to gig you, and once again more than anything,

I THANK YOU ALL AGAIN FROM THE BOTTOM OF MY HEART FOR YOUR SUPPORT AS THIS MEANS SO MUCH TO A STRUGGLING PERSON!!!