[Galaxy S II General] trackswind:
How to get Samsung to do something :)

If you want to get Samsung to fix the problem, stop procrastinating and contact them. I sent about 10 support emails within the last day and got 1 reply :) Progress! You can also do it. Takes 2 steps and the more of us that do it, the more likely a solution will come about.

Step 1: Go to http://www.samsung.com/au/support/main/supportMain.do (you can choose your own country's Samsung page). Down the bottom there are 2 options -> 'Contact the CEO' and 'Contact Support' -> I suggest submitting an application to both.

Step 2: Copy and paste this, substituting your own information for mine:

Dear Samsung Representative,

My name is Jack and I am the owner of a Samsung Galaxy S2 GT-I9100.

Although it is a great device, I realized that I have a severe issue with the camcorder when I use HD and Full HD resolution.

The video lags everytime there is a lack of sunlight because the autofocus stutters when I move the cell phone in low light conditions.

After reviewing this situation on the Internet (and specially at xda-developers web page) there are a lot of people around the world that has the same problem as me, and this happens only when you have the camera module that works with the SCEF02 camera firmware.

It would be great if you can check the first post of the attached link which is very short and explained in a great way the problems that we are facing.

http://xdaforums.com/show....php?t=1443658

The last update for this module is the SCEF02 firmware from May 2011 !

So I am sending this email on behalf of all the people that have this issue. We have been waiting for a solution for one year and Samsung haven't released any update that solves our problem (some updates were released but not for this issue).

Some users downloaded the SIEG03 firmware from the Samsung Infuse I997 and applied it to their Galaxy S2. The stuttering problem was solved but the flashlight does not work for the camcorder and neither as a torch.

So as a conclusion, we believe that this can be easily solved if we find the Samsung representative that works with firmwares.

If you are not the right person for addressing this issue, I ask you to please forward this email to the right person within the company.

Thanks in advance for your time and I know for sure that you will help us to solve our problem.

Best regards,

Jack

Melbourne

Australia

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Here is the reply I received from a Samsung Rep:

Dear Jack,

Thank you for contacting Samsung Customer Care.

We apologise for the inconvenience this has caused.

Your feedback and information has been forwarded to the relevant department for reviewing.

Your feedback will help us improve our Products and Services.

Please note: Re-Flashing the software/firmware onto your device with a Firmware version that is not available through update of Samsung Kies or Over the Air, will void your Warranty on your device.

To keep up to date with Firmware Upgrades available for your device, please download Samsung Kies to your Comptuer.

To download Samsung Kies please click on the following Link:

http://www.samsung.com/au/support/usefulsoftware/KIES/JSP

Or you are able to go through the Settings on your device when connected to WiFi.

[Settings]-> [About Phone]-> [Software Upgrade].

If you have any further enquiries, please do not hesitate to contact Samsung Customer Care on 1300 362 603.

Thank you for contacting Samsung.

Kind regards,

Stephanie

Samsung Customer Care

http://www.samsung.com.au

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Do it and we will get it fixed.