yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy S II SGH-I777] chocodough:
Well I'm a COR rep at an AT&T store, and I can tell you from experience that AT&T is a horrible company is so many ways.

I won't go into how bad they are to work for, and how horrible they treat their employees. They worry about the dumbrst stuff with their reps instead of worrying about what really counts in this company.

That aside. It's bad enough they treat us bad, but what's worse is they treat the customers bad.

Calling into Warranty is a nightmare, and I always suggest just driving to a Warranty center, which will be muich easier to get your phone replaced with minimal trouble.

Our deposit requirements are higher than any other Cell company. Yes we do have stricter credit requirements than Verizon. I've had customer who've had a few lines for years and never had an original deposit or late on their bills. You go to add a line and it hit's their credit and BOOM, it wants a deposit.

I could go on for an hour about all the crap, but I don't to depress anyone. LOL

The only reason I still work for AT&T is because I have been there so long that I'd hate to start out at the bottom with another company. But there are days I get close to putting in my resume at Verizon, which I think it is much better company in many ways.
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
On the phone with them now...

me: "My phone is less than 2 months old! I don't want it replaced with a refurbished phone. I want a new replacement."

them: "Sir, it won't be refurbished. it will be reconditioned."

me: "Please explain to me the difference."

them: "Sir, your phone is days more than 30 old, so it has to be reconditioned".

me: "Please explain to me the difference between refurbished and reconditioned. As far as I'm aware, they are the same."

them: "I told you that you have to have reconditioned replacement."

me: "I'd like to speak with an American Agent."

them: "I have no way to transfer you."

me: "I happen to know you can. Please transfer me to an american agent"

them: "there is nothing I can do transfer you."

me: "I'd like to speak with your supervisor"

them: "will you hold for 3-4 minutes while I get supervisor?"

me: "yes"

(5 minutes later)

them: "all supervisors are busy engaging in another calls. will you want to hold 3 4 more minutes?"

me: "yes"

...

(I hung up.)
[AT&T Samsung Galaxy S II SGH-I777] lo-fi_engineer:
Rather than mobility, I worked for AT&T/ Bell South's DSL division. It was rough at times, but all customer service is rough. You can't pick your customers (especially not the technologically illiterate) and when handling service-related calls, you often have to clean up after sales agents who lied to customers just to make their quota. It wouldn't be so bad, but corporate was complicit in encouraging that kind of behavior and the people that suffer are the customers and the tech & service suppport agents that they get irate with. I worked the system to keep my metrics in spec because corporate was more interested in how long I spent on a call than whether or not I actually fixed their problem. My opinion was that my primary goals were customer retention and connecting people with things they can actually use instead of worthless upgrades that they couldn't. Needless to say, I was the tier 2 agent you wanted to get bc I treated rules & processes like they were written in sand instead of stone:-D

My manager didn't like it, but his boss's boss liked my effectiveness so it was all good. As far as the job goes, it paid well, the benefits were good, and with such high turnover I got seniority for schedules in <6 months:)
[AT&T Samsung Galaxy S II SGH-I777] lo-fi_engineer:
The procedure for phone replacement does normally involve a refurbished model. If you can verify the warranty will not be reduced, it might not be so bad. After 2 or 3 warranty replacements, they normally offer you a new one or a different model. You can find out more about dealing with or skirting that procedure on the AT&T wireless support forum.

Lie Fail. I used to get foreign transfers all the time. They're tier 1 only overseas and had to transfer all their ugly calls to t2 agents like myself.

Sometimes team leads actually are that busy. Especially when cleaning up after n00b agents. He had no intention of transferring you to his actual floor manager.

Good choice. He wasn't going to get you a new replacement anyways. Patience. Call back and try again.
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
I finally got through to a US agent after 17 calls. SEVENTEEN calls. lol.

Guess what? This guy is actually trying to help me. He's bound by his policies, but he actually seems to be TRYING. I've been on the phone with him for 35 minutes!!

It's both amusing and sad that I'm actually excited that I'm getting customer support. After 17 calls.
[AT&T Samsung Galaxy S II SGH-I777] Phoenix84118:
I rarely call AT&T if I can avoid it.

My parents have AT&T DSL so I've had to call for problems with their DSL on occasion (they had Comcast too briefly when I was still there, and even though I hate comcast, everytime I called at least I talked to someone in the US, local I think too).

It seemed to me I had increased odds of getting a US agent if I called before noon pacific. Not always, but I had more than a couple of US agents help me on a first call.

As for wireless, I'd rather just go into a corporate store (NOT an 'authorized seller').

They have a lot more power to do things than a reseller (and they have decent CS).

Like others have said, it's no surprise why AT&T is the worst carrier for CS.
[AT&T Samsung Galaxy S II SGH-I777] tdamocles:
Just wait until you have a problem with the replacement. They will tell you that it only has a 30 day warranty on the replacement when it clearly has the remainder of the original new phone. Always talk to someone higher on the totem pole.
[AT&T Samsung Galaxy S II SGH-I777] skatin707:
I guess I'm lucky, I've always had a fantastic experience with ATT.
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
So they guy I finally talked to in the US stayed on the phone with me for quite some time. He's constrained by his policies (of course), but at least the guy tried to help me - which was refreshing after the others I've talked to.

Here's one highlight from one of the 17 people I talked to before I got someone stateside:

me: So, if you send me this refurb phone and it doesn't work, what happens?

them: You'll have to call us back and we'll send you another replacement.

me: Okay, but being it's probably the firmware that's causing the problem, and not the hardware, that replacement would have the same problem. What then?

them: You'll have to call us back and we'll send you another replacement.

me: So, AT&T will keep sending me replacement phones every week or so? Forever?

them: no sir, your warranty will expire 1 year after your original purchase.

me: huh? Wait, there are 44 weeks left in my warranty, and assuming the process of replacing the device takes 1 week, that the firmware is never fixed, and that it is, as I suspect, the firmware causing the problem; AT&T will replace my phone 44 times and then leave me hanging with a non-functional phone?

them: Yes sir, that's our policy.

...

Somehow, I have to wonder if he screwed something up in his translation of the script. At least, I really hope he did.
[AT&T Samsung Galaxy S II SGH-I777] :
Do you have an actual copy of the conversation, or are you just paraphrasing? If you have a copy, that can be forwarded to De La Vega's office... or your local news station.
[AT&T Samsung Galaxy S II SGH-I777] MaxRabbit:
I haven't had a problem with AT&T, and I buy all of my phones out of contract and just use the service. Much cheaper than Verizon IMO :D
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
Only my notes (which are paraphrased.) I tend to keep notes of these conversations (along with time stamps) when I feel I'm being jerked around.

Sadly, read literally, I'm quite sure that this IS their policy - at least from that department's point of view. They probably have a flow chart they follow, and that chart doesn't take into account how many previous replacements have been made. I'm sure their "flow chart" doesn't have a shape with the question "have they had to replace this device more than 10 times?"

Now, you take someone who isn't a native English speaker, doesn't understand the nuances of the language, and is paid to not think, only to follow their rules - literally. The result is exactly the conversation I had.
[AT&T Samsung Galaxy S II SGH-I777] skatin707:
ATT offered me a free upgrade after replacing one of my phones 5 times (within 3 months). It wasn't quite an upgrade, more of a swap. They let me get something that cost the same as the phone I was having problems with when I originally bought it.
[AT&T Samsung Galaxy S II SGH-I777] lo-fi_engineer:
Gary, your flow chart guess is correct. However, there is a limit on the number of refurbished phones they will send. I want to say it's 2 or 3. I had a friend at the AT&T support forums (back when I was an active writer there) that had that same problem and if I remember correctly, that's how many she went through until she got a worry-free new model. I hope you don't have to go that far though.
[AT&T Samsung Galaxy S II SGH-I777] Simba501:
Everything in this post is spot on.

Sent from my Galaxy SII
[AT&T Samsung Galaxy S II SGH-I777] tdamocles:
2-3? Not exactly correct.

I'm on my fourth and still haven't seen a new one.
[AT&T Samsung Galaxy S II SGH-I777] AntwanL:
I've had similar problems with an Inspire 4G. One of their firmware updates screwed up my GPS and trying to explain that to their tech support is like trying to explain it to your dog. They offered the same thing to me, keep sending me replacements even if it is in fact a firmware issue and completely unrelated to the hardware. Luckily my persistence got me a galaxy s2 for $100 from them and I got to keep my Inspire. A root and custom firmware later and GPS works fine now on the Inspire. They just refuse to accept that their update could be the issue I guess.
[AT&T Samsung Galaxy S II SGH-I777] qwertyaas:
It's usually 4-5 and you have to request it.
[AT&T Samsung Galaxy S II SGH-I777] Phoenix84118:
If I understand warranties correctly: If you're near the end of the warranty and get a replacement, it lasts for the remainder of the original warranty, or 90 days, whichever is longer.

Now, whether that resets to a fresh 90 days after each replacement, I don't know.

At the very least you have a 90-day extension (not that it matters that much in this case).
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
lol...

AT&T customer support (outsourced):

them: Sir, there's no way we can update the firmware on your phone unless you plug your phone into a computer.

me: I have an android phone and 2 iphones - all three update without being plugged into anything

them: no sir, you are wrong, you have to plug them into a computer

me: (I'm pissed now): DONT YOU DARE CALL ME A LIAR. I WANT TO SPEAK WITH SOMEONE WHO HAS A F'ING CLUE _RIGHT NOW_.

(I used the four letter word.. this woman is of the exact personality type that rubs me the wrong way: the kind that runs around acting like they know what they are talking about, and try to push that misinformation to others...)

them: Don't yell at me.

me: I want to speak with an american agent. NOW.

them: Can I place you on hold for 3 to 5 minutes?

me: Do I have a choice?

...
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
A question:

Does anyone know if there's anything whatsoever in the AT&T wireless service agreement that gives them permission to change the operating system of the phone without customer agreement or consent?

I can't find anything... and the fact is that a firmware update IS a change in OS... and that while you might be able to "postpone" the update a few times, eventually the phone forces the issue. Short of rooting the phone (which I'm sure no one here has ever done if they have a warranty issue), there's no way to prevent it.

I feel like I took my mustang with a v8 in to a ford dealership for service, and when I got it back, it had a lawn mower engine.
[AT&T Samsung Galaxy S II SGH-I777] EnemyOfGlaDOS:
Best analogy I've heard thus far :D

sent via Galaxy SII
[AT&T Samsung Galaxy S II SGH-I777] eep2378:
This is COMPLETE INCOMPETENCE!! Frankly I'm not surprised, though! It's really sad that they would even employ anyone who would give you a response like that!

Its a good question about customer agreement and changing firmware! Further investigation would be interesting. I'm sure it would end up with ATT making you cut through mounds of red tape :(
[AT&T Samsung Galaxy S II SGH-I777] shinji257:
Well the argument could be made that there is no OS change at all. It is still android. It isn't like they are replacing it with palm OS or anything like that.
[AT&T Samsung Galaxy S II SGH-I777] AntwanL:
They are replacing Android 2.3.4 with 2.3.6.

Windows XP is worlds different from Vista yet both are Windows. Would you argue there was no change between XP and Vista?
[AT&T Samsung Galaxy S II SGH-I777] twiggums:
That's not really a fair comparison. It'd be more like 2.3.4->2.3.6 = windows XP sp1 -> sp2. XP to vista would be like 2.3.4 -> 4.0.
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
A service pack for Windows can be uninstalled. Without voiding a warranty.
[AT&T Samsung Galaxy S II SGH-I777] naturefreak85:
Just have to ask for it. 3 warranty replacements and you can request it. But it isn't new, they send a refurbished model of a different device. There are two types of refurbished though. They have warranty refurbished and sale refurbished.

Warranty refurbished aren't always sent back to the manufacturer for refurbishment before sale. Case in point was 3 Motorola Atrix that still had the original imei locked into motoblur and a useless device.
[AT&T Samsung Galaxy S II SGH-I777] garyd9:
Well, I finally got some kind of resolution. This was after spending a total of about 12 hours on the phone, being hung up by 3-4 people, being (indirectly) called a liar by a few people, and all around having a miserable time of it:

AT&T decided to refund to me the price I paid for the phone. As well, I can keep the device and do whatever I want with it. (She actually told me that I could find instructions on the internet for going back to the previous firmware version, but it would void the warranty.) I told them I might go back to using my old iPhone4, or might buy another phone that isn't locked to AT&T. She then told me that if I wanted to reactive my iphone4, I'd have to take it into a store for a new SIM. ;)

Works for me. I've ordered an international version of the galaxy note (should get it Tuesday) and I think I might keep the GSII as a backup phone. It's not a bad phone, and there might be times I'd rather carry the smaller GSII and leave the Note at home. At least they are SIM-compatible.

Take care

Gary
[AT&T Samsung Galaxy S II SGH-I777] AntwanL:
Vista was a downgrade in my opinion lol
[AT&T Samsung Galaxy S II SGH-I777] twiggums:
Lmao, all too true! :-)
[Motorola Droid RAZR] larrygeary:
I want to start learning Android app development for my own education. I assume that the Eclipse IDE is the preferred environment, but there are many versions available. Since I don't know Java and would be learning that as well, the comparison chart does me no good. Can someone tell me which one I need, and suggest any other tricks I should know, like which additional packages to download? I would be targeting Gingerbread and ICS, and the RAZR in particular, since that's what I have on hand. I also have used the subversion version control system in the past.

Thanks in advance.
[Motorola Droid RAZR] Bigdaddy168:
You can download eclipse classic. After downloading, you have to download the android SDK and the adt-plugin for eclipse. More information here.
[Motorola Droid RAZR] larrygeary:
Thanks. I'm downloading the SDK but I'm getting connection timeouts for one component that I'll have to try later. Also, after downloading and installing some SDK files, they appear in the list with two identical versions, one in italics which is listed as not installed, and another one in normal type listed as installed. Any idea what that is about?
[Motorola Droid RAZR] brenmcguire:
MOTODEV Studio for Android

Motorola has released an IDE called MOTODEV Studio for Android which is based on Eclipse. You can also install it as an plugin to an existing Eclipse installation as long as it is the Indigo release.

Just google for it.

Regards,

brenmcguire
[Motorola Droid RAZR] larrygeary:
Thanks very much. The MOTODEV Studio looks very interesting.

One generic question: In installing Eclipse, all I needed to do was extract the .zip file into a directory, and run the program from there or by using a shortcut. Is that the mode of operation for all these tools, that is, do they follow the UNIX model of putting all files in one place, rather than the Windows model of scattering files everywhere and altering the registry? I much prefer the UNIX model to the Windows model. It is much cleaner. (I was a UNIX and C programmer for about 15 years.)
[Motorola Droid RAZR] brenmcguire:
Hi Larry,

yes, that's the way to use Eclipse. It is even the same under OS X.
[Motorola Droid RAZR] larrygeary:
Well I have Eclipse and all the SDKs set up in a virtual machine, and I think I'm ready to roll. On to "Hello, world!" Android style. In another VM I have the MOTODEV Studio, but I don't think I have it completely set up because I couldn't create a RAZR emulator like I could with Eclipse. Thanks everyone for your help.
[Motorola Droid RAZR] IP IHI II IL:
I'm interested to hear your progress! I plan on learning myself once I fix my laptop...

\\Carved into this thread by my RAZR//

http://android-gz.com
[Motorola Droid RAZR] badfish86:
I'm new to Android, Eclipse and Java. I'm having trouble setting up an emulator for my Droid Razr. It's on Verizon, software version 4.0.4. I downloaded an SDK add-on from the Motodev site titled RAZR, I guess I thought it was going to be a plugin for Eclipse, but I'm a little confused. If it is a plugin, I have not yet figured how to install it.

Above all else, I just need a little help setting up an emulator for my Razr. The part I got stuck on was trying to select the proper screen size. The option for a 4.3" screen with 540x960 resolution was not an option, and I couldn't figure out how to make it an option.

Thanks for any help.

---------- Post added at 06:10 PM ---------- Previous post was at 05:44 PM ----------

I guess I asked for help a little too soon. Shortly after I posted, I found the 'installation instructions' for the Motorola add-on, as well as how to add a new device to the Eclipse Android Virtual Device.
[LG Optimus Black] liesdiesennamen:
hi

I changed my cellular network provider today. after replacing the sim card, I now have a new icon in the status bar, which I do not know and can not find in the manual anywhere. Looks like a big 1, one. Any ideas? Thanks a lot for answering.
[LG Optimus Black] N00BY0815:
Use search is being discussed already in another thread already...

Sent from my blasting P970 with zeus :-)
[LG Optimus Black] liesdiesennamen:
well, using search showed 2 completely different answers, number one indicating something to do with calendar, number two says, the icons shows the number of line ... which line, I don't know.

so I decided to ask a question to get an answer. thanks.
[LG Optimus Black] agent205:
it's a network line icon

i don't know for sure cuz i don't have it in my black(in my country)

but as long as it's not bothering you, you'll be fine ;)
[LG Optimus Black] scamex:
I think yo can disable that going to setting-call setting and search there because i have saw something like this on my setting . Disable it from there. I think that are networks with 2 lines you can select to call and be called, or something like that.
[LG Optimus Black] N00BY0815:
Is it possible that you have 2 different numbers for your phone?

Like a real mobile number and one thats for being called from the normal phones?

Like a local number, that is cheaper to be called instead of a real mobile number.

In germany it should be a number like 0xxxx-yyyyyy (where xxxx stands for your local number, e.g 08551 for me) instead of german mobile numbers that start with 01xx-xxxxxxxx (mostly 0170/0171/0151 or similar)...

As I got to know, that some contracts offer this option ;)
[LG Optimus Black] peloxo:
It's number of line, u can change for number of line here

Enviado desde mi LG-P970 usando Tapatalk
[LG Optimus Black] N00BY0815:
Ok, but do you have different numbers in one SIM card? Like I mentioned above?
[LG Optimus Black] peloxo:
NOP, I have only 1 number but many phones have this option, I don't know why.

PD. By the way, sorry about my english its really bad, but a try to do my best I can

Enviado desde mi LG-P970 usando Tapatalk
[LG Optimus Black] Felsar:
actually yes, it is possible to have 2 lines [diferent numbers] at the same sim, if your carrier can provide it
[LG Optimus Black] liesdiesennamen:
thanks a lot for all the answers and help.

I'm using a prepaid sim, which does not include an additional number, i.e. something like an extra "home zone number", which would enable cheaper calls in a defined local radius around your home. at least my provider did not tell me :-)
[LG Optimus Black] Inferbubu:
thats number is for 1 Line, your SIM suport 2 lines, you can have 2 lines but ask your operator!!
[Kindle Fire Themes and Apps] andPS2:
Hi,

i just can't get Gamelofts N.O.V.A too run. Using CM7 with GO Launcher EX.

Usually the version for GalaxyTab P1000 works but not in this case.

It seems it has problems with the SD Card as alogcat shows below.

Any ideas? Thanks for any help.

--snip

I/GameInstaller( 6780): File required: weapon_sniper_rifle.pack
I/System.out( 6780): STATE_CHECK_ERRORSSTATE_CHECK_ERRORSSTATE_CHECK_ERRORS
E/ ( 6780): statfs sdcard/external_sd failed, errno: 2
W/dalvikvm( 6780): threadid=9: thread exiting with uncaught exception (group=0x40015560)
E/AndroidRuntime( 6780): FATAL EXCEPTION: Thread-10
E/AndroidRuntime( 6780): java.lang.IllegalArgumentException
E/AndroidRuntime( 6780):	at android.os.StatFs.native_setup(Native Method)
E/AndroidRuntime( 6780):	at android.os.StatFs.<init>(StatFs.java:32)
E/AndroidRuntime( 6780):	at com.gameloft.android.GAND.GloftNOHP.GameInstaller.checkSDAvailable(GameInstaller.java:1832)
E/AndroidRuntime( 6780):	at com.gameloft.android.GAND.GloftNOHP.GameInstaller.update(GameInstaller.java:1008)
E/AndroidRuntime( 6780):	at com.gameloft.android.GAND.GloftNOHP.GameInstaller.run(GameInstaller.java:842)
E/AndroidRuntime( 6780):	at java.lang.Thread.run(Thread.java:1019)
W/ActivityManager( 1454): Force finishing activity com.gameloft.android.GAND.GloftNOHP/.GameInstaller
[Desire Q&A, Help & Troubleshooting] crni6:
Is there any whey to launch dock mode on desire when there is no dock station?

Or is there any dock mode app like on sense 3.5 or like one on the pics belowe?
[Desire Q&A, Help & Troubleshooting] kotag82:
Not sure in 3.0 but 3.5 has it look for dock app in drawer
[Desire Q&A, Help & Troubleshooting] crni6:
You are wright...3.5,thats what I mean.
[Asus  Eee Pad Transformer Prime] DJ H-Up:
I am quite confused :confused:

Anybody out there dealing the same.

AMAZON (DE) has just canceled my pre-ordered GOLD keyboard dock. I pre-ordered it long ago in November 2011.

I spoke to Amazon's customer service and they declared that the golden version will not be available in Germany as a stand-alone device and that there had been only some golden docks bundled with the 32gb version of the tablet. However the grey dock stays in offer but the ETA is 1-2 month.

So, the bootom line is quite clear. Amazon (DE) has simply given up on begging ASUS for a shipment of golden docks.

Hopefully, other shops like cyberport.de or redcoon.de will have a bit more staying power cause I am so eager to get a golden keyboard for my golden tablet...

PS: I stress "golden" beacause - you would not imagine or you just would - the customer service proposed to order a grey dock instead of a golden one. Ok, we all know: it's customer service ;) ...