yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] todds67:
I would like to try the manual update as well but am not sure how to do that. Could someone please advise me where I could find info or directions for doing the manual install. Also I'm currently on version 8.8.3.27 and so I wander if I also have to do the previous updates as well before installing the latest one. Thanks in advance for the help.
[Asus  Eee Pad Transformer Prime] ramtripper:
updated to ICS. serial unknown...

If you want to update, just:

1. Download the file from Asus

2. Take out the zip that's located in the zip u downloaded (DON'T unzip the second zip which has a file and folder, it should STAY in zip format)

3. Put that zip into the root of your TP - you DO NOT have to have an SD card to do this, placing it in the top-level or root folder of your prime storage (ssd) is JUST FINE.

4. Disconnect your prime if it's connected to a computer. Your Prime should have a little triangle in the notification bar - HIT THAT.

5. (If No Triangle) Restart your prime disconnected from anything but a charger and when it starts up it should have the triangle in the notification bar.

also, i played "game dev story" for about 3 hours yesterday. the menu button BURNED into the top right of the screen... i can see it there on any light screen like my homescreen and it's been over 24 hours.

either it's me, or this thing is a bigger piece of **** then i can tell from just the smell.
[Asus  Eee Pad Transformer Prime] dgjl:
Is there a link to the asus ics download page?
[Asus  Eee Pad Transformer Prime] GernBlanston:
Wow, never heard of an LCD screen damaged in this way...I'd RMA it, or take it back under return, if possible. I know on a plasma display, to get rid of image retention you need to expose it to a high-contrast picture for some variable amount of time to "wash" it out, but I have no idea how or why an LCD would experience such problems nor if there is a fix. I do know that I've played various static-screened games and such for quite a bit of time without such difficulty, I'd have to guess that this is a defect that, so far as I know, is extremely rare or unique to your prime.
[Asus  Eee Pad Transformer Prime] 3rdamention:
Wow, this is the second time I have heard of Screen Burn in from just playing Apps or games. I saw that someone else was running the Playstation Emulator and played for an hour, and it burned in the buttons and controls on their screen.

As for the post above mine, I always thought, always, that a positive for having LCD over Plasma was NO BURN IN. I play my PLaystation 3 on my LCD for hours on end without burn in.

Is there anything to do to remove it I wonder? Is this common for any LCD Tablet and not just the Prime?
[Asus  Eee Pad Transformer Prime] GernBlanston:
On further research:

http://shallowsky.com/blog/tech/lcd-burn-in.html

It looks like S-IPS displays get it worse. The good news? Id doesn't seem to be permanent for anyone I can find. BTW, even the Ipad and Ipad 2 have examples of this happening, so it isn't unique to the prime.

Looks like you need to do one or more of the following:

1. Display a screen with rapidly changing colors for a long period of time.

2. Display a white screen for a long time.

3. Leave the unit off for an amount of time equal to the activity that got it there in the first place.
[Asus  Eee Pad Transformer Prime] xRedLeadrx:
Manual upgrade was smooth and was followed by a camera update just like the 8.8.3.33 update. Android version now at 4.0.3 and Build number shows IML74K.US_epad-9.4.2.7-20120106. Did not fix Serial number unknown issue.
[Asus  Eee Pad Transformer Prime] bimbobo:
..just got my Prime.

Do you suggest I wait to the missing update fix, or to do it manually?

Mine shows 3.2 and will not upgrade neither firmware or to ICS.

Regards
[Asus  Eee Pad Transformer Prime] trollcki:
ICS

That's weird - I'm based in Poland and cant see ICS update on ASUS site - wonder if they have some sort of IP filter.

EDIT: It's not available yet on support.asus.com.tw but I got it from support.asus.com
[Asus  Eee Pad Transformer Prime] xandiek:
Skip 8.8.3.29?

If I never upgraded to V8.8.3.33 from V8.8.3.29, do I need to do that before I can upgrade to V9.4.2.7? Or can I simply start at V9.4.2.7?
[Asus  Eee Pad Transformer Prime] NeoteriX:
Pics please?
[Asus  Eee Pad Transformer Prime] ramtripper:
http://support.asus.com/Download.aspx?SLanguage=en&m=Eee Pad Transformer Prime TF201&p=20&s=16

I tried to take a screenshot of it with the prime itself and sent it to myself, and it wasn't there... LOL I'm stupid. It's burnt into the screen, not the screenshot -.-

my Evo won't take a high enough quality pic so until i get my camera at home, i won't be able to send a pic... sorry :(
[Asus  Eee Pad Transformer Prime] dgjl:
Now running ICS (and BBC iplayer HD works like a dream--the one missing piece for my perfect prime!)--thanks to asus and Gary for sorting this out.
[Asus  Eee Pad Transformer Prime] bimbobo:
still nothing here,keeps telling me, no updates available.

PLEASE any help, I am in Denmark

The serial number is the Build Number or the EC PAD Version?
[Asus  Eee Pad Transformer Prime] Evo_Shift:
Cool, I really hope this turns out to be some sort of OTA fix.
[Asus  Eee Pad Transformer Prime] jdeltree:
Now downloading.....

This hasn't solved the problem of the serial no. though...or has it? Has anyone got their serial no. back?
[Asus  Eee Pad Transformer Prime] bimbobo:
I have no serial number

I have no download

I reset as Gary wrote, nothing.

I hope he will answer back.

Do you guys suggest wait or manually install?

Regards
[Asus  Eee Pad Transformer Prime] benny32fb:
I have to say, this is easily the best customer service I have had on a situation like this. I PM'd Gary yesterday afternoon and he got back to me last night and I got a call from a CSR today. No it didn't start out great but I will not have anything but good things to say about ASUS after this.
[Asus  Eee Pad Transformer Prime] dgjl:
ICS and camera update: yes. Serial Number: No.

So it's likely that until that is fixed we won't be getting OTA updates.
[Asus  Eee Pad Transformer Prime] pslotter:
Did ASUS CS guide you thru an ICS update?

I have an open case there and want to know how to proceed

Thanks
[Asus  Eee Pad Transformer Prime] benlc:
US update doesn't work for me. Contrary to .33, when I unzip the zip downloaded there's just a folder with no zip inside.

So I tried to put the folder and then the whole zip but no update is detected. (Tried reboot, unplug etc...)

Any idea?
[Asus  Eee Pad Transformer Prime] bimbobo:
..what do we do from here? I made 2 reset, ans I still do not have a serial number

or any kynd of updates.

What do I have to PM to Gary, if I do not have a serial number?

How can they fix this, if people cannot send a seial numbe to Asus??
[Asus  Eee Pad Transformer Prime] Rogue100:
Do you not have an S/N sticker right next to your charging port? That's the serial number. There should also be one on the box it came in, and I think, another one I believe on the Warranty Card.
[Asus  Eee Pad Transformer Prime] 3rdamention:
This is far from sorted out. You still cannot get OTA Updates. Every single time there is an update, even a simple update to the Camera will have to be manually updated the way you did it today.

Don't get too happy. Your "Serial Number Unknown" bug is not fixed, this is just a work around until they find a permanent fix.

The more updates that are released such as updates to ICS, camera, Wifi, GPS, etc, the more you will have to continue to do this update manually, ever single time.

So yes, this is great for time being, but you still have an issue with your Prime that has not been fixed, although they are working on it and have replicated the Problem per Gary!

I still chuckle at the people who previously claimed the "Serial Number Unknown" problem was because of people rooting their Primes. I have yet to see anyone that claimed that admit they were wrong. I think it is pretty obvious now that this is a Software issue and nothing to do with the users that bought the Prime.
[Asus  Eee Pad Transformer Prime] bimbobo:
you are right.

I am so disappointed that I cannot think normally.

No fun to spend 599 euros to struggle like this from the start.
[Asus  Eee Pad Transformer Prime] trollcki:
Just installed the update:

Wifi Much better with my setup

Serial number Unknown

So far no reboots or other problems

Updating camera firmware as i write this.

Looks smashing

BTW got my RMA and sending it tomorrow to have it checked out anyway (non existent gps, poor wifi, light leaks on the right hand side, and unknown SN)
[Asus  Eee Pad Transformer Prime] benlc:
OK I think I figured what my problem was. Osx users, be careful, the archive app automatically double unzip. Use a program like the unarchiver insteadinstead
[Asus  Eee Pad Transformer Prime] pokevitek:
How bad was your light leaks? I have some too, but very minor I would say. Just to know whether its RMA-able...
[Asus  Eee Pad Transformer Prime] benlc:
So I just updated 10 minutes ago and the update is pretty good. I consider wifi fixed (it disconnected all the time, now good signal), the interface is a lot smoother and i enjoy the small improvements in the ui. Am i starting to like my prime? Yep.
[Asus  Eee Pad Transformer Prime] bimbobo:
How are you updating, manually?
[Asus  Eee Pad Transformer Prime] Everblue:
Ics update down. It work like a charm but :

- still serial unknow

- caméra update don't work. And it propose me to update them on each reboot
[Asus  Eee Pad Transformer Prime] todds67:
Well now I really have a dilemma, did the manual update and it went perfectly. Now I have a stable tablet running ICS with no other apparent issues. Problem is HH Greg has another tablet on order for me which would be the third tablet that I have gotten from them, and now I'm concerned that I will get another problem tablet. I've also read that the no serial number issue could cause additional problem with some apps. Any advise would be welcomed.
[Asus  Eee Pad Transformer Prime] pokevitek:
Well, about unknows SN, fix should be soon available. Till than, I have not encountered any problems with apps. The only ones you could potentionally have problem with would use SN to identify your device.
[Asus  Eee Pad Transformer Prime] jdeltree:
Update was a breeze. Loving everything so far. Noticed improved support for more video formats. I will need to play around some more for a more accurate impression.

So basically my tablet is perfect....no issues. Just this unknown serial :(

I just fear it might have some future repercussions. Its just like a smartphone with no imei......that can't be a good thing.
[Asus  Eee Pad Transformer Prime] GernBlanston:
IT's explained a few pages back. Just make sure you download the right version (US, etc).

Did my update, same as everyone else...love it, but no serial.
[Asus  Eee Pad Transformer Prime] Rogue100:
Just got Ice Cream Sandwich. Tasty, but already feel a jelly bean craving coming on, j/k. Anyways, went smoothly, and works well so far, but as others have said doesn't actually fix the underlying serial number display issue. Cautiously optimistic that Gary and Asus will have a solution for us in the not too distant future. ICS certainly makes the wait for that solution more bearable.
[Asus  Eee Pad Transformer Prime] bimbobo:
I found also a serial number in the tablet, but I still do not get ISC update or other updates.

About manually fw which one do I choose.

I am in DK with a tablet bought in Germany, is it the DE or the WW one?

I still do not get any update.. :-(

Regards
[Asus  Eee Pad Transformer Prime] kungfiarz:
I think, you have to wait for "DE" version. In Poland we have WW version. Germans have their language pack as seen from the previous firmware version.
[Asus  Eee Pad Transformer Prime] bimbobo:
..I actaully do not use any German setup.

I am Italian, living in Denmark and use "English" in Prime profile,settings and so on.

I would like not to have a "DE" setup, can I use the WW type.

Shall I still wait for the auto update or go on with the manually?
[Asus  Eee Pad Transformer Prime] kungfiarz:
Go to Settings - About tablet - and check yours version of firmware. If the beginning is "WW_epad..." then you can install this software.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I am experiencing some serious reboots every 5 minutes (sometimes it just gets to the start screen when it reboots again, and other times when I am in a game or browsing). Will this also be fixed in the coming "fix" from you guys?

This started happening when I updated to ICS, and now I do not see a way to get back to Honeycomb.. I tried a factory reset, but that only deletes everything, except the update to 4.0.3.

Thank you for trying to help the small percentage of us users who experience such faults :)

Edit: Sorry, this was the wrong thread.. feel free to delete my post :)
[Asus  Eee Pad Transformer Prime] jhoward15:
Fixed for me

Just a ray of hope for you guys. I had the same problem with the serial number unknown preventing ota updates. I followed the factory reset procedure and let it sit for several hours with no effect. I was at a Ics build but not the latest, so I did a manual update by downloading the most recent firmware, placing at the root of the device and then rebooting so it would see the update. The updates applied fine. I didn't check the serial number after, but when I woke this morning, there was a serial. I don't know if it was the firmware update, the sitting overnight, the combo, or a Gary behind the scenes fix (I emailed him my info last night), but it's fixed now. Just wanted to pass the steps along.
[Asus  Eee Pad Transformer Prime] Rogue100:
Interesting, I checked my serial number immediately after running the update, and it was still unknown. Will check again when I get home, maybe it just needed to sync or something!
[Asus  Eee Pad Transformer Prime] bimbobo:
..I have serial number, but because I have a German tablet, I can only install a firmware that is not using ICS.

ICS seems awailable only for USA.

WW cannot be used.

I have the DE tablet, bought on Amazon DE, even if I live in DK..

So upgradable to Android 4.0 means that I can do it at an unknown time, and the TF201 will probably be discontinued?
[Asus  Eee Pad Transformer Prime] pokevitek:
OK, just installed ICS. So far only problem I noticed is WORSE display image. DIDIM technology (auto-adjusting backlight/brighteness) is more off than Honeycomb. Now even balanced and performance modes seem little bit too overexposed when bright image is on, decreasing image quality. :(

And no, it is NOT auto-backlight. It is the Tegra decreasing backlight and compensating it by increasing brighteness/contrast. It must be SW controllable, since it was better back in Honeycomb. Hope it gets adjusted in new updates to come...

Anyway thank you, Gary and Asus, so far good customer care here on XDA :)
[Asus  Eee Pad Transformer Prime] orangeirwin:
Manually upgraded to ICS and performed a factory reset, still unknown sn. Wifi has actually gotten worse. I can sit my prime right next to my HTC Inspire that has full wireless signal and get 1 bar/disconnected. Waiting anxiously to be contacted by an asus engineer.
[Asus  Eee Pad Transformer Prime] SonicTab:
Your tablet had ICS factory installed when you opened it?
[Asus  Eee Pad Transformer Prime] bimbobo:
I manually updated to DE 8.8.3.33..

I wrote a PM to Gary Key 2 days ago and no answer.

I have a serial number, but still no ICS for DE fw.

I do not want to route the device.. so I am stuck with this 3.2.1 now?? :confused:
[Asus  Eee Pad Transformer Prime] michi_1983:
yes

*10 char*
[Asus  Eee Pad Transformer Prime] bimbobo:
..guys, what is this? I found it on the DE Asus side in the "source code" folder.

Version V9.4.2.7

Beschreibung Eee Pad Kernel Code for Android 4.0.3 ICS OS (V9.4.2.7)

Dateigröße 96.95 (MBytes)
[Asus  Eee Pad Transformer Prime] SonicTab:
Has anyone been contacted by a Asus Tech on this issue?
[Asus  Eee Pad Transformer Prime] markbraggs:
I have been talking to one for a couple days. He recommended RMA. So there is probably no fix, just have to exchange your tablets, guys.
[Asus  Eee Pad Transformer Prime] orangeirwin:
I have not but Gary did tell me via pm that someone would be contacting me, but that has been 3-4 days ago.
[Asus  Eee Pad Transformer Prime] KBanause:
You are lucky guys. I don't even get an update notification to version 8.8.3.33 on my German TF Prime (I'm still on 8.8.3.29).

I wonder if it is safe to manually update to that version...
[Asus  Eee Pad Transformer Prime] Munkee Boy:
I PM'd Gary my serial number as soon as this thread was posted and still have not heard anything. I'm anxious to get this working as there have been I think 3 updates pushed out in the last few days, and it sucks waiting an entire week for Asus to post the new ones on the site for manual updates.
[Asus  Eee Pad Transformer Prime] bimbobo:
..same here, no news, pm or else.
[Asus  Eee Pad Transformer Prime] indiscriminant:
For those of you from the US without a serial number, you can go to this thread and download the newest OTA : http://xdaforums.com/showthread.php?t=1452933

I uploaded it last night. If that was helpful please send me a thanks... thanks!
[Asus  Eee Pad Transformer Prime] SonicTab:
Besides no OTA updates, any other side effects of having no serial number?
[Asus  Eee Pad Transformer Prime] Munkee Boy:
Not being able to root your tablet for one. There have also been a few reports of certain apps not running (although i couldn't tell you offhand which ones they were).
[Asus  Eee Pad Transformer Prime] SonicTab:
OK so

1) no OTA updates

2) no rooting

Anyone have specific other side effects?
[Asus  Eee Pad Transformer Prime] Rogue100:
I'm in the same boat here. Per Gary's pm, have been expecting a call now for a few days. Still waiting, and no update here from Gary in the last few days either. Was optimistic that this was going to get resolved in some manner that wouldn't require an RMA, but that optimism is starting to fade again.

Didn't it also mean no working recovery as well?
[Asus  Eee Pad Transformer Prime] labtec3:
I was able to do the ICS update posted on Asus site however it is from 1/6. Currently waiting for Gary to get back to me regarding the missing serial number issue. As is the norm for many products one possibility is the serial number is read from an internal component (processor, etc) on first time boot-up and if the battery is discharged the process was not able to be completed. In my case I traveled 102 miles one way to pick up the unit and wanted to make sure it powered on before I left the store (Best Buy). The battery was totally discharged and after 10 minutes of charging only powered on for about 30-40 seconds before switching back off . If this theory is correct the problem could have inadvertently been caused by users not charging before trying to power on. Considering Gary's quick response and personalized service I'm sure Asus is doing everything possible to resolve the issue and will have a fix soon.
[Asus  Eee Pad Transformer Prime] staciejo:
I am guilty of powering device on and configuring it before it was fully charged. but it stayed powered on the entire time i configured it, and then i just left it charge for 8 hours...

I heard the unknown serial number caused skype application to not work, but I am able to use it, no problem.

For me the only repercussion is not to get the updates but the more I read the more I think I am ok without them :-)
[Asus  Eee Pad Transformer Prime] Rogue100:
Same with me. I powered mine on right away, and the battery was very low, but I plugged it in right away, and it never powered off while I was configuring it.
[Asus  Eee Pad Transformer Prime] 3rdamention:
My first prime had Serial Number Unknown.

I filled in a Technical Inquiry on Asus' website just after Midnight on January 11th. Basically the first hour of January 11th. I got my tablet the 10th and filled out the inquiry just passed midnight the night I got it.

Right at the top of my Inquiry, it states:

If your query is not replied within 48 hours, the system will raise your query level as first priority automatically. Thus, your matter will be processed by ASUS technical personnel as urgent. Sorry for the inconvenience!

It is now January 19th and I have not received any response. My Request still says "This Mail Didn't Reply Yet" and I haven't heard anything from Asus.

I know Gary Key said I should PM him, but these forums are such a small percentage of total Prime owners. How would anyone that has never heard of Asus know to PM Gary on these forums to get ANY KIND OF A RESPONSE? And this is just pure crap from Asus. A week has passed and I haven't even had a response. I shouldn't have to PM Gary on a website to get him to jump their asses and respond to me (and this is not a complaint about Gary, Gary gets things done, which is refreshing). Gary seems to be the only person at Asus that I am aware of that even seems remotely responsible and efficient. Their job is to at least respond in a few days, maybe 4 or 6 days would be nice, but 8 days later and still counting?>>>

All Asus would have to say is:

"We are looking into the issue and will respond soon!"

or

"We are aware of this issue and are working on a fix. We will keep you updated with our findings!"

But I haven't received anything. I think that is some of the worst Customer Service you can provide, to just ignore your customer.

Dont make a statement saying that after 48 hours it will be sent as "Urgent" and "first priority" only to not respond a week later. I am now just waiting it out to see how long it takes. I picked up a second prime that is much better than the first and I am enjoying it.

But this Technical Inquiry Nonsense and just flat out being ignored is just another negative from Asus in my book. When you tell your customer things like "Urgent" and "First Priority" then a week later still do not respond, there is absolutely NO EXCUSES for that, none.

Like I said, a 1 sentence response is all I would have needed. I check it every day just to see what in the world Asus is going to say about this Serial Unknown problem, only to find they are not saying ANYTHING, at least to my Technical Inquiry!!

Now it makes me wonder how many people have filled out a Technical Inquiry without being responded to? Has anyone had to wait longer than 9 days???
[Asus  Eee Pad Transformer Prime] just lou:
They never bothered to respond to my email either. My Prime went back to Best Buy.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
No serial number for me, so I finally just decided to manually install it from Asus' site (US model). Wasn't sure whether I should just jump straight to ICS or install the update before that as well, so I did both. Now I'm on ICS and so far so good. Still no serial, but hopefully the solution they're working on will take care of that.
[Asus  Eee Pad Transformer Prime] klarh:
Yesterday I got an official reply on my query (which I sent in the 6th, so maybe they'll get to yours next week or so?) to RMA it. Presumably the solution in progress hasn't been spread to the company knowledgebase yet, so I will disregard it in the hope of an official fix soon.
[Asus  Eee Pad Transformer Prime] GernBlanston:
I hope Gary or some other Asus representative gives us an update in the next hour...my last day of the return policy at BB is today. I'm thinking I'll be backed into a corner if there's no assurance at all the SN issue will be resolved. I'll grudgingly put up with weak wifi and anemic (let's just call it "dead" like it is) gps...but I'll not put up with all that in a non-rootable, manual update-only tablet.
[Asus  Eee Pad Transformer Prime] visionsmail:
After waiting a week, my Prime finally got an update this morning. After yesterday I resets the tap several times. I do not know if it was because the reset.

And immediately afterwards came the camera update!

(Location Germany)
[Asus  Eee Pad Transformer Prime] KBanause:
Can you please tell which version of the camera you have after the update? I got the notification but I wasn't able to start it. And now the notification has gone away (my camera version is TF201-0x9891 ).