yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] jdbaker82:
Agree now I finally have some others speaking my language guess it took the one extra straw to do the trick. I am trying to get out of this mess by getting a refund I recommend everyone else do the same because Asus isn't willing to cleanup this mess which the only way would be mass recall.
[Asus  Eee Pad Transformer Prime] flipper2006:
I'm so upset with this. I searched all over the place until the begin on Jan to find this and now to have what I would have considered a 'good one' get messed up by a update is horrible. I never had battery or reboot problems and now It lost 20-25 % battery in nearly 6-10 hours when it was not used at all. Right before the update, i didnt lose anything. But now the freaking thing reboots right in the middle of simple tasks. I'm typing an email, freeze, then reboot. I'm just looking at a web page, the thing would be going good, then freezes and after a about 45 seconds of dead, it would just reboot, never happend before this last update.

I went to call Asus support but after waiting nearly 35 minutes and not getting thru I just gave up. This is new, what happens in a few months and i have other issues? Now I kind of wished I got a Gal Tab. It's slower, but not anyone of these problems. I paid nearly 700.00 for this and docking station and its not working the way expected.
[Asus  Eee Pad Transformer Prime] neo1738:
sorry to hear about your experience, i actually never had the reboot problem till the update before this, and then this update fixed it.
[Asus  Eee Pad Transformer Prime] whynot1889:
I agree at this point 100%. My Prime is now completely useless after the latest Firmware fix! I have did a hard reset to rule out any application involvement. As long as I do NOT setup any Google Account or any polling applications, seems to work. Setup Google account and goes to sleep in minutes (if it does not randomly reboot on its own) and never wakes up!

Come on ASUS, just come clean that you messed this device release and make good with all of us that have hung in this long for you to fix what is clearly a fiasco product release. Please.
[Asus  Eee Pad Transformer Prime] BeachAgent:
wow

well i'm extremely happy i never updated it at all.

i'm sticking with the stock os it came with because at least it works well aside from no working gps.

everyone keeps talking about certain firmware WW or WE or what ever, when i go into mine, my build number doesn't have that it's listed as an:

HTK75.US 8.8.3.3.33

could this be a variant that "works" well?
[Asus  Eee Pad Transformer Prime] MohMoh11:
When you say "early next week" does that mean hopefully tomorrow? (Monday)

i got my prime last week, and updated to ICS and now have reboot issues, i was going to RMA it, but decided to hold back hoping this update will fix things.
[Asus  Eee Pad Transformer Prime] sebarkh:
Omg...on other forums people show this Prime forum as an example of the mess and carelessness of the developers...
[Asus  Eee Pad Transformer Prime] nyijedi:
As they should. Asus lost me forever as a customer after this fiasco, and I'm sure I'm not the only one.

Sent from my Transformer Prime with a battery life of about 10 minutes thanks to Asus' latest "fix"
[Asus  Eee Pad Transformer Prime] syklitengutt:
Good Day,

The WW update should be released late on Monday or early Tuesday. It is still going through Google CTS approval.

Sincerely, Gary

Originally Posted by syklitengutt

Sending this to you in a pm as-well. My girlfriends TP is useless at the moment so I wonder this as posted in main tread about ICS update and freeze/reboot:

Ok, then I ask again, when are the less appreciated customers, who are worth less than the US and TW residents, lucky enough to get this holy update that might fix a 5000NOK (700 USD) piece of machine that now is best used as a paper weight?

__________
[Asus  Eee Pad Transformer Prime] epology:
Thanks for the pm update!
[Asus  Eee Pad Transformer Prime] wynand32:
Here's another update. While the factory reset seems to have helped both of my Primes with standby battery life, one of them is still randomly rebooting. It's not happening while I'm using it, but rather when it's on standby. Note that the only things installed on that unit are a few battery tracking utilities, CPU Spy, and Speedtest.net, and Gmail and 2 other email addresses are configured.

The other Prime, configured roughly the same, has not rebooted yet in 28 hours since the factory reset.

Seems like the one Prime has whatever incompatibility with .13 that is causing the updates, while the other does not. Neither rebooted or had any issues on .11.
[Asus  Eee Pad Transformer Prime] urboy4mbx:
I did not have issues until the update.....the battery is draining fast, and sometimes a random application crashes, but other than that my TFP is working fine. I am happy with my product, hope everything is fixed soon.

Thanks Gary for your updates!!
[Asus  Eee Pad Transformer Prime] jfranco328:
It seems every update that Asus has pushed out has taken my prime from great working condition to the most unstable peace of technology I have ever owned. Is there any way users can revert back to honeycomb until these random reboot issues get resolved? We can't total blame Asus. I still these this as a Google and Nvidia issue. Quad core with companion core and the new OS are not playing well together...,
[Asus  Eee Pad Transformer Prime] duckied:
^ yes please fix this asap since I currently don't want to even use the prime till these issues are resolve...
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
mine start with C1 as well, it crashes in performance mode and will not lead to reboot, but a unintended shut down(immediate power off). But reboot instantly when charging, this seem new to me, I will try it out tonight.
[Asus  Eee Pad Transformer Prime] Lee1972:
You could try and downgrade using this method as someone has managed to downgrade from .13 to .11
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
I will try to replicate your behavior tonite. Coz my device dun lockup, but it shut down and screen turn black suddenly. Will try to see if I charging the device will make the device reboot instantly. :)

---------- Post added at 04:36 PM ---------- Previous post was at 04:22 PM ----------

Do you try to run on PERFORMANCE MODE?
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
Even my device is charging, I don't get instant reboot. I have to manually turn on my device myself. :(
[Asus  Eee Pad Transformer Prime] Nuno Mauricio:
After i get my second device i stay with Honeycomb.

i will not upgrade until this "thing" is stable.

btw . i have ww version .

With Honeycomb THIS DEVICE IS GREAT !!
[Asus  Eee Pad Transformer Prime] jeffw111:
I can personally vouch for the downgrade working. I followed the steps outline on the first page but replace the .13 blob with the .11 blob then followed the additional steps outlined by se1000 on the second page of this thread to correct the bad launcher behavior after the downgrade.

http://xdaforums.com/showthread.php?t=1492887&page=2

After doing this my Prime is back to funtioning without random reboots, lock-up problems or the excessive battery drain. However this method is manual and if you're not comfortable with using ADB you probably shouldn't try doing it.
[Asus  Eee Pad Transformer Prime] vdelab:
Hi all,

I just posted on the 02/08/12 update thread,

http://xdaforums.com/showthread.php?t=1486926&page=57

"just a piece of information from France,

I just saw on twitter that ASUS as suspended the availability of the latest OTA update (in French "C’est via twitter qu’Asus France annonce l’arrêt de l’OTA en cours de déploiement annoncée vendredi dernier. Un problème lié à l’autonomie de l’appareil semble en être la cause. Asus indique qu’il travaille déjà sur un correctif , une nouvelle mise à jour devrait donc être disponible dans les prochains jours.").

Meaning 9.4.2.13 will not be distributed in France, and they announce another correction soon, due to issue on Autonomy.

"

so there seems to be indeed something going around battery...
[Asus  Eee Pad Transformer Prime] adli3381:
Hi Havoqq,

when you plug in the adapter into your prime, does the power button LED blink or stay at red? and when you press it or hold it for 5 to 10 sec, you can feel the vibrate then nothing happen?

If your unit vibrate and not turn on or you see a red battery icon pop when you press the button, then you will need to charge the Prime until the LED on the power button turns green, then you should be able to turn on.

When the Prime battery are complete dead, the battery go into safe mode, which some of you guys know experience when turn on the Prime, it has a red battery icon then it shut down. And the only way i know to get the battery back to normal mode is to charge xxx hours until the small LED light locate at the power button to turn green. and how many hours you need to charge its unknown, some ppl got lucky might be 1hr, and some might be few days. if you are the one that are continuously charge for 2days+ still not turn green, i suggest you RMA the unit.
[Asus  Eee Pad Transformer Prime] bowserjr:
ASUS Update

Looks like ASUS is acknowledging a batter/power issue now.

zdnet.co.uk/blogs/tech-tech-boom-10017860/asus-apologises-for-ics-transformer-update-delay-10025401/

I have been watching this thread since it was in the high 70's. I ordered my ATP this week and it should be here by 2/18. Honestly, I think I am going to keep it at honeycomb until all these problems are worked out. I wish I could upgrade to ICS, but right now, the platform is so unstable running on top of people's primes based on everything I have been reading. :confused:
[Asus  Eee Pad Transformer Prime] petervenkman419:
I'm running a number of tests with tweaked wifi settings settings, today i have only had a single freeze up/reboot when the "wifi on during sleep" setting was set to never. I know I've seen it fail to reboot once before with this setting turned off, but after quite a few attempts at different time lengths, i'm not having many restart issues from sleep. can anyone confirm / contest these findings?

generally my sleep failure rate has been in the 80-90% since .13 update (only successfully resumes from 1 or 2 sleep cycles from each 10, often from as little as 1 min of sleep)

today's been much better than usual, only at 18% failure rate

cycles run today have been:

wifi on and connected to access point, keep wifi on during sleep set to never:

(11) sleep cycles at 5 minutes, 10 resumed successfully (one failed to resume)

(3) sleep cycles at 10 minutes, all resumed successfully

(2) sleep cycles at 20 minutes, all resumed successfully

wifi on but not connected, keep wifi on during sleep set to always:

(1) sleep cycle at 5 minutes, failed to resume

(1) sleep cycle at 10 minutes, failed to resume

(1) sleep cycle at 20 minutes, resumed successfully

wifi off, keep wifi on during sleep set to always:

(1) sleep cycle at 5 minutes, resumed successfully

(1) sleep cycle at 10 minutes, resumed successfully

(1) sleep cycle at 20 minutes, failed to resume successfully

those are the only settings i have changed from yesterday, all tests have been run in balanced mode and i have seen no significant differences between testing with or without the power cord connected.

Two other factors possibly worth noting, it seems to fail less if i'm closer to the router, but i haven't tested this too extensively yet and that wouldn't explain failures when the wifi is off or disconnected. Also, I did yesterday remove all sync accounts / email accounts, but after continuing to see sleep failures, re-added the emails / google sync information. I don't know if that somehow relates to today's overall improved conditions, but figured I'd throw it out there.

tf201

bc serial #

ics 4.0.3

build 9.4.2.13
[Asus  Eee Pad Transformer Prime] rochrunner:
Just got my replacement back from Asus support, and it's a new one with a C1 serial number. Fired it up and it has Honeycomb (3.2) on it as delivered. Can I put off any firmware updates for a few weeks to see if there's a follow-on firmware update that is even more stable than the .13 release? Or can they force an update?
[Asus  Eee Pad Transformer Prime] jynlude:
^^same model / specs as above with similar results:

pre 13 update, i was crashing (random resets) about once every other day with moderate use. wifi/gps issues weren't anything to mention as my apartment is small enough such that i don't get significant loss at the furthest point (difference of about 7mbps, but still usable to stream HD youtube).

post 13 update, crashes happened only 3 times when using facebook (screen would be blue with lines across), but noticed that the crashes would happen on the app level, rather than the OS level, which i'm more tolerant of. wifi/gps didn't change for me, which is acceptable, and overall performance didn't change much for me, which is also acceptable.

however, similar to petervenkman, i wouldn't get complete battery drain when going to sleep, but would not be able to boot immediately once it has. in other words, i'd have to hold down the power button for 5-10 sec each time for a few times before i get the vibration and boot up screen. what i noticed is that if i keep the tp plugged in with the screen on, it won't die, but it's only when it's sleeping (plugged in or not), that it'll die after a few mins of sleep.

i've also gotten (in the past few days) this random android.process.media has stopped error coming up which doesn't seem to affect anything, yet, is an annoyance.

hopefully this sums up what most people are experiencing?

with all that said, i'm still definitely way more satisfied than dissatisfied with my tp and love the product for all its quirks/defects. it's still given me a lot more pleasure than pain and i've never considered doing an rma, as i have faith that asus is doing all it can to provide a fix once and for all.
[Asus  Eee Pad Transformer Prime] Vcolassi:
I bought a C1 serial number from Staples a few days ago. I was also gonna stick with Honeycomb. However i was finding there was horrible keyboard lag "i type fast". But i just bit the bullet and upgraded. Ran pretty good with a reboot here and there.

Kinda regret it though being i can't play some games with ICS. I might exchange mine for another today and keep it on HC. Only because mine has a little bit of screen bleed on the bottom right and bottom left corner.
[Asus  Eee Pad Transformer Prime] Havoqq:
Hi! When I plug in the adapter the power LED blinks twice and turns off. Same goes for pressing the power button. No vibration ever, not even with the reset button. I have been charging the Prime for nearly two days now, still dead. RMA incoming on wednesday.
[Asus  Eee Pad Transformer Prime] bowserjr:
ASUS Class Action Lawsuit

Looks like someone is putting a class action lawsuit together over all the problems that have been reported because of reboots/wifi/bt/gps/power issue with the transformer prime

webpronews.com/asus-transformer-prime-lawsuit-2012-02
[Asus  Eee Pad Transformer Prime] MohMoh11:
I was just wondering is the WW update still coming late Monday early Tuesday?
[Asus  Eee Pad Transformer Prime] wynand32:
I don't see anywhere in the linked article where a "battery/power issue" is mentioned, only that there's been a delay...
[Asus  Eee Pad Transformer Prime] clockwork58:
Seriously, we know there's other threads about it. No need to post in here. noob.
[Asus  Eee Pad Transformer Prime] Turge:
I just took a look at the article and failed to see where it says they acknowledged a battery/power issue... care to elaborate?
[Asus  Eee Pad Transformer Prime] bowserjr:
my bad, i thought i read it in there. There is no mention.
[Asus  Eee Pad Transformer Prime] Electrofreak:
So, is this the thread where I can come in and say that I had absolutely no problems with my TFP (WiFi or otherwise) until the .13 update?

After the .13 update, every time my TFP goes to sleep, it does not wake up. Some on here have called it the "Sleep of Death". I have to hold down the power button for 10 or so seconds until the TFP vibrates, then hold it down again until it turns on and boots up. I've also had my TFP reboot randomly and without warning since the update.

In addition, battery performance has gone down the toilet. A week or so ago before the update, I left my charging cable at my mother-in-law's. I managed to make it 3 days on power-save mode using my TFP here and there, and at the end of the 3rd day, after I'd daringly retrieved my charging cable, the dock was drained but the tablet was still at 8%.

Today I took my fully-charged TFP into work (after booting it up from its sleep of death), and set it on my desk, closed, with no apps started yet short of GMail. I did not open it all day, as it was a busy day at work. I took it home at the end of the day, and my dock only had about 20% battery left. Now after listening to an audio book for about 40 minutes, and about another hour of posting here on the forums, I'm at 0% dock power and 60% tablet power, on balanced with no apps other than the browser, GMail, and my audio book app in the background. Screen is in regular IPS mode at around 50% brightness and wasn't even on while I was listening to my audio book.

It's pretty disappointing. I would like to roll back to .11 as I had zero problems on that version. I'll give you guys a week or so to do an update that fixes this before I do the rollback myself...
[Asus  Eee Pad Transformer Prime] jeffw111:
If you want to go back you can follow the instructions posted in this thread posted by Turge and simply substitute the .13 blob file with the .11 instead then on reboot it will downgrade you back to .11.

http://xdaforums.com/showthread.php?t=1492887

Once your Prime comes back up follow the instructions on the second page of the post by se1000 then you will be back on .11 and you won't have the sleep of death, battery drain or random reboot problems. I went through them and my Prime is back in working order again.
[Asus  Eee Pad Transformer Prime] carbo20:
Do i need to root my TP ?

will it affect future OTA's ?
[Asus  Eee Pad Transformer Prime] SanderKwg:
Wondering the same thing; I don't have it yet.

I sure don't hope they've now cancelled this WW .13 update, as I was expecting to be finally able to actually USE my TFP rather than having it LAYING in my closet...

(I can sort of understand they don't want to put it out OTA if the FW is still buggy, but at least they should have it downloadable from the Support site, so that people with non-functioning .11 devices can at least give it a try...)

This is getting pretty frustrating (to say the least)...!
[Asus  Eee Pad Transformer Prime] MohMoh11:
Where is this WW .13 update ?! I really would like to use my $700 device
[Asus  Eee Pad Transformer Prime] HOFFERN342:
It is delayed. Here is the message from Asus UK on Facebook posted yesterday:

"Morning all. Hope everyone had a good weekend? To update you on the ... update situations.

The TF101 ICS update is still expected in February - exact date is not available to us at the moment. As always, when we have a specific date we will let you know.

As for the TF201 FOTA update, we expected that at the end of last week but due to a couple of issues this has had to be pushed back. We apologise for any inconvenience and particularly getting your hopes up on Friday. A rescheduled release date will be announced shortly."
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Guys, gary at Asus was able to replicate the battery drain issues thanks to members who actually submitted info instead of just complaining..see his post below

Update - Thanks to a few members who provided detailed information about their setups, application installs and other items we were able to replicate the sleep/battery drain issues affecting several users. We have a new firmware image going through qualification testing now and will present this to Google shortly for approval. At this point, if the firmware passes qualification testing, we should be able to release it early next week or sooner.
[Asus  Eee Pad Transformer Prime] jyan_osu:
You mean a company was able to help fix a problem with the help of users submitting data and not just complaining? Shocking! :)

As a software developer, I rely on both testers and users to get me the information to fix the problem because not everyone uses it the same and some folks do things differently and probably do things you don't think about.. happens all the time.

I'd rather work with folks who work with me to make a product as best it can rather than those that sit there and complain and not help deduce the problem. In today's day and age where software and hardware is so much more complex than years ago, there's nothing wrong with getting help from not just internally but externally.

It's also a reason why a lot of game developers offer up a beta test of their games before they go on sale now than 3+ years ago.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Seriously right, surprisingly their were actually people out there who did not feel stupid helping Gary find a solution to help find a fix for their $500.00 + devices! I was sure that only complaining would help but I guess not lol! I wish i new the names of those that actually took a few minutes of their time to submit the info, instead of spending hours upon hours whining like kids, and trying to get Thank You points! There has never been a bug-free device, no matter how severe this issue is, it can be fixed...but it can be done faster with just a little more assistance and a lot less whining
[Asus  Eee Pad Transformer Prime] whalemonster:
Microsoft has built error reporting into Windows, Firefox and other browsers can automatically submit crash data and Android apps can report force closes and other problems to Google or the developer. It would make sense for Android manufacturers like Asus to start building environment-monitoring, crash-reporting services into their devices - it'd make it so much easier to track down the cause of a problem.
[Asus  Eee Pad Transformer Prime] epology:
You mean something like CarrierIQ, so that everybody can freak out again about their precious privacy and how hard it is being violated?

\sarcasm
[Asus  Eee Pad Transformer Prime] MRCANNADY:
yep, i am sure that some people would complain about that also...you can never satisfy everyone
[Asus  Eee Pad Transformer Prime] oliviermar:
Have just received my Asus here in Belgium. Version 9.4.2.11, S/N startig with C1:

One freeze and reboot per day seems the norm.

Ugrade to 4.2.13 not available in Europe
[Asus  Eee Pad Transformer Prime] whalemonster:
Hehe - no, but at least something we can opt IN to. :)
[Asus  Eee Pad Transformer Prime] SanderKwg:
I would love to help and test stuff, but it's kinda hard to do that without any new firmware... my device has been on .11 for a while now, laying in a closet cause its unusable... no 11.1 for me, no .13... (being WW)

And now I should not be allowed to complain?!?! Right...
[Asus  Eee Pad Transformer Prime] ohieaux:
Similar Lockup Issues on 4.2.13

Same as others with the upgrade. My unit was working fine until the upgrade the other day.

Issues

Complete battery drain overnight.

Unable to wake from sleep 1 or 2 times a day, requiring complete reset.

Is it possible to downgrade?
[Asus  Eee Pad Transformer Prime] syklitengutt:
Got a pm from Gary.
[Asus  Eee Pad Transformer Prime] wynand32:
Doesn't "PM" stand for "private message"?
[Asus  Eee Pad Transformer Prime] syklitengutt:
Stupid.

Since noone tells us what happens here, and I got something to bring I share it.

And I doubt its a secret.