yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] sam02135:
Transformer Prime

Problem with Transformer Prime... I just got this about a week ago. I called Asus tech support, I asked the rep. a direct question: "... are there any issues with the Transformer Prime?". Rep: "... I am not aware of any ...".

I asked him more times ... are you sure? I also said: "... then is support level is useless... send me to a upper level support ...". Rep couldn't get another person/level/superviser(as I requested). I also told rep that problems are all over the net. ... and you don't have anything to tell me? ... and apparently tech support doesn't communicate with their staff/colleagues. THEY CAN'T ADMIT THERE'S A PROBLEM ! So I hung up.

Having said that, my background: software/system engineer, mostly in telephony/phones/etc/Unix/Aix, and what ever... I've been waiting for this "2nd gen" device as all the other tablets out there lack what truly is needed. I want to point out .. so far I love this tablet. BUT .. for some reason that I attribute the problem that I had as an accidental bump of the "power" switch as I turned the device 180 degrees to sit on my "belly" in bed and after a while, the tablet rebooted on me. Huh? .. okay .. I said .. it's my fault... I probably did that by accident as I was "in love with this device in bed.. ;)).

Well .. next day comes along .. just sitting in front of the fireplace, watching tv with one eye and the other eye on my tablet, the darn thing booted on me again. 3 times at that. And again the next day and yesterday .. was playing with a downloaded game .. and the thing froze.. had an audio go off like it's stuck on the games audio file repeating and repeating and then the tablet rebooted .. again.

My question to support at Asus is .. what is the warranty issue? Over the net, Asus announced that TF700? as a replacement, TF201 has stopped shipment. I have one more week of the return policy (2 weeks in total at Best Buy). Europe is giving upgrades for existing owners of TF201, what is Asus America doing about it?

One major beef I have with tech suppport staff (like other companies) is that they can't admit there's a problem... they are lying !
[Asus  Eee Pad Transformer Prime] KBanause:
Strange. I never have had any issues with adb and Win7 64bit. But to be honest I never tested it on the Prime (only with my Nexus S) as I don't want to root the Prime as long as I have warranty on it or ASUS is supplying updates for it (whatever ends first). Maybe I will take a look at it this evening and report if I get that problems too.
[Asus  Eee Pad Transformer Prime] pslotter:
How do I specify run as administrator from the CMD command?
[Asus  Eee Pad Transformer Prime] KBanause:
Right click the Start Menu entry -> run as administrator
[Asus  Eee Pad Transformer Prime] trollcki:
I purchased my ATP here in Poland and i got my RMA via Asus Polska. They are repairing it in Czech Republic, it's already been two weeks. The status on their website says repairing without any further info. I asked tech rep i originaly contacted and he said they might even keep it for a month - if that happens they will contact me with a proposal - no clue what he means by that ;)

My personal note - dont RMA it take it over to the shop you bought it from and have it replaced or go for a full refund.

I wasn't charged a penny for shipping so far so i assume it's on their side - they do door to door warranty here in EU.
[Asus  Eee Pad Transformer Prime] GernBlanston:
It could be something unique or different about my setup, but whatever it is, it isn't listed in any of the common procedures, threads, and documentation surrounding the use of adb I can find, and I've read quite a few versions/instructions. I know I'm not, by any means, a guru on the topic, but I have had the sdk and adb working on several installs of Windows for pushing updates and reconfiguring two older tablets (Pandigital Novel and a Herotab M10), so it's not my first rodeo, so to speak. I don't know wtf is wrong with my Win7 64 setup, but I do know that I was up to 3 a.m. doing something that should have taken me a half hour or so, tops (considering the root and stuff that has to be in place before the serial no. fix can take place).:D

I was thinking along those lines too, and I would have put aside the root if the tablet supported CIFS out of the box...I'm willing to live outside the warranty if I can get access to that particular feature and do things like install Titanium backup, change the identity of the device for certain games available in the market, eventually get tethering back, etc. TBH, it's root and those apps that need root that I care about, custom ROMS are cool and all but non-essential for the most part, imho.
[Asus  Eee Pad Transformer Prime] FocalFury:
I'm cured!!!

I was able to follow the ratchet instructions...even though I'm adb noob lol.

Im on win 64bit and it worked great.

Thank you Apache!!
[Asus  Eee Pad Transformer Prime] pslotter:
Here is my current situation...

WIN7 64bit

TFP 201 running 9.4.2.11.1 in USB debug mode (I have the little symbol in the task bar) and connected the PC

Command prompt running in Admin mode

Now, when I enter

C:\TFP>adb push mempodroid /data/local/

error: DEVICE OFFLINE

C:\TFP>ADB DEVICES

0123456789ABCDEF OFFLINE

(If I unplug the USB cable it comes back blank)

Am I doing something wrong here or do I need to dust off an old XP machine to make this work?

I really appreciate the help being given and looking forward to learning more.

Thanks
[Asus  Eee Pad Transformer Prime] drivingmaniac:
It appears that the fix offered by the outside developers worked for me. I manually updated to the latest firmware so I'm uncertain what impact it will have ultimately as all of my apps already worked.

Thanks for the extraordinary work guys...

No ASUS, you can't take credit - Bad Dog.
[Asus  Eee Pad Transformer Prime] pslotter:
Thanks for all the postings guys!

I ended up getting my old laptop out and the fix worked fine.

I guess I was overall lucky in getting a good unit (wifi/bluetooth/gps all work well) and only one half dead pixel.

I was asked to do a survey on my ASUS CS experience and I really couldn't give them high marks on the TFP, although my desktop MB call was great.
[Asus  Eee Pad Transformer Prime] 3rdamention:
Great Job to all of the Developers!

"And after our first quarter, Our Score, Developers 1 and Asus NOTHING"
[Asus  Eee Pad Transformer Prime] warsremain:
Manual Update

If you want to manually update from the website you need to download the last 3 updates in chronological order. The first update put on a microsd card and it will work fine, for the next two you will need to put the update files inside two folders that will have the file look like Asus/Update/(whatever the filename is) That is the only way the transformer prime will recognize it is a system update
[Asus  Eee Pad Transformer Prime] paladin82:
Thank you Devs very much for the fix.

I now have my serial on my TP.

But I still am not getting the OTA updates. Has anyone gotten them since applying the fix?

---------- Post added at 12:51 PM ---------- Previous post was at 12:36 PM ----------

The server my TP is going to when it checks for an update is https://103.10.4.96. I am going to put a sniffer on it later to see what its reporting back, or to see if its passing the serial to their site.
[Asus  Eee Pad Transformer Prime] LoganMcClay:
Hi,

Still nothing for me too... Maybe something more is missing.

Bye,
[Asus  Eee Pad Transformer Prime] just lou:
It looks like there is no real fix for this issue. :/
[Asus  Eee Pad Transformer Prime] SonicTab:
The serial probably was missing on the device and also on ASUS servers.

Without both no updates?
[Asus  Eee Pad Transformer Prime] paladin82:
Is it possible that it could be an authentication issue?

From the sniffer capture I did it seems like there is some sort of authentication that takes place.

If any devs want a copy of the capture pm me.
[Asus  Eee Pad Transformer Prime] GernBlanston:
Whassisname assured me that they did indeed find my SN on the Asus servers.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
For those who emailed Asus' tablet division, did you actually get a reply? I've been waiting for a while...
[Asus  Eee Pad Transformer Prime] pokevitek:
No luck for me either.

I am no Android engineer, but I can´t help myself. It seems to me like someone just forget to enter actually SN into the device. Could not Asus just make some USB flash utility where user would write SN from sticker and flash it to device? As simple as that?
[Asus  Eee Pad Transformer Prime] benlc:
Some people suspect the problem to be more than just a serial number not showing up, but something more like a process not executing successfully and then blocking the SN thing.

The trick doesn't work for me either by the way, sent my serial number by PM.
[Asus  Eee Pad Transformer Prime] pokevitek:
Yeah, I read everything I found on this problem. But since firmware is the same in all devices, and hardware too, only thing left is some memory un-affected by firmware flash, like BIOS in PC.

This exactly reminds me of for example brighteness settings on NTB. These are stored in BIOS table, not affected by OS, but OS reads them and with incorrect values it acts incorrectly. So maybe our memory that holds SN is either damaged or not flashed properly. The second problem could and sould be solvable using pure SW methods. I too hope its SW solvable, but if it is not please Asus, tell us so we can RMA our devices and be lucky customers.

I don´t know worldwide, but in Czech Republic for example Primes are still only in few numbers, I am one of the lucky few whe got first devices. So more and more people will rise with the exact problem in time... Sending my SN to Gary right now :)
[Asus  Eee Pad Transformer Prime] blade_ctn:
I just got my Prime last friday (DE variant). In the status menu i can see the serial number, but when trying to update from 8.8.3.27 to the current version of HC (ICS is not provided in germany yet), it just shows me "no update available".

I was able to successfully update to the current HC firmware by doing a manual update with the files provided on the asus support page. My question now just is: Are there currently any issues with the update structure or why are the updates not showing up on my device? When reading in the forums it seems that i'm not the only one having these issues. Will i be able to update without a hassle in the future or should i return the device?
[Asus  Eee Pad Transformer Prime] Gary Key:
1/16/12 Update - We have replicated this problem and hopefully we will have a solution shortly.
[Asus  Eee Pad Transformer Prime] 3rdamention:
Great work Gary! I wish I wouldn't have taken mine back but I had no choice since the problem was a month old (people have had this since December) and I didn't want to get stuck with it and not be able to return it.

This makes me feel a little better about Asus, I just dont know what is going to happen to people who have not found this forum and have the "Serial Number" bug.
[Asus  Eee Pad Transformer Prime] g_mkoch:
Gary Is it a software problem or a hardware problem?
[Asus  Eee Pad Transformer Prime] pokevitek:
Gary, you are great. If you post solution shortly, you are our hero! :)

Little OT: I know you really work for this community, and I really don´t want to complain, but could you look, or answer one more issue many people have?

Screen brighteness is automatically adjusted based on what it is displaying. When there is a scene with more light, brighteness goes up, when darker scene, brighteness goes down. Much like dynamic contrast works. Important thing is, this is WITHOUT auto brighteness. (turned off).

Probably DIDIM technology is cousing this effect. It is supposed to dynamically save power by adjusting backlight and image, but for now it just causes very noticeable brighteness changes which are very distracting while watching videos or playing games.

Since we can observer different "levels" in which this technology steps in, based on power mode selected, it seems its software-adjustable, or at least it can be calibrated.

So, please on behalf of many people which are annoyed by this very obvious effect, could any upcomming update has this feature either tuned, or optional?

ORIGINAL THREAD (XDA): http://xdaforums.com/showthread.php?t=1421002

Thank.
[Asus  Eee Pad Transformer Prime] Gary Key:
At this point, thanks to the users who reported their serial numbers we think it is probably a software fix as those serial numbers are being seen on our server side and available for a OTA update. Either way, we will take care of those users with this problem. I will be contacting these users shortly for additional information to confirm our findings and solution.
[Asus  Eee Pad Transformer Prime] mattdude23:
Glad to see its being fixed, I like many others dont wanna return there prime. I was just waiting it out till asus could fix it.

---------- Post added at 12:52 PM ---------- Previous post was at 12:30 PM ----------

Are we going to be looking at geting a fix quickly, or are we going to be waiting awhile for the firmware update to hit the site?
[Asus  Eee Pad Transformer Prime] GernBlanston:
I'll be standing by for your pm, or call or whatever.
[Asus  Eee Pad Transformer Prime] jmlee1079:
Unknown Serial Number

Same issues here, multiple factory resets, device hard rest.. same issue. Waiting for good news from our new best friend Gary.
[Asus  Eee Pad Transformer Prime] SonicTab:
Issue just hit Engadget front page !

http://www.engadget.com/2012/01/16/transformer-prime-unknown-serial/
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
They forgot to mention ICS is borking 100s of Primes as well...... pretty big deal!
[Asus  Eee Pad Transformer Prime] adomanico01:
Care to elaborate?
[Asus  Eee Pad Transformer Prime] Semantics:
Jesus, Asus is getting crushed all over the place! What a fiasco this launch has turned out to be. Still diggin my Prime, even with all of its warts (and it has a bunch).
[Asus  Eee Pad Transformer Prime] bradavon:
So it doesn't work with a manual download from the Asus site either?

I'm very interested in the Transformer Prime but am not interested in Honeycomb, it has to run ICS!
[Asus  Eee Pad Transformer Prime] clockwork58:
I wonder if ics is causing the nexus to bork?

http://mobilesyrup.com/2012/01/16/is-your-galaxy-nexus-experiencing-random-reboots/
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
That issue seems to be different, we've had ICS for months and people are just recently seeing these reboots, with some people even saying since they left CES their phones haven't had any problems. My nexus with AOKP is running like a dream tho, unlike my prime and its incredible wifi range =\
[Asus  Eee Pad Transformer Prime] pokevitek:
One problem at a time boys (girls) :) First we need to solve unknown SN bug.

BTW: Its far from beeing called fiasco. My friend bought Lenovo tablet. First device had several manufactoring problems. So he changed. Second was fine from build quality, but has several SW problems, including charging for 8 hours to get to 50%, wi-fi randomly turning on and off and beeing incredibly slow. When he saw my Prime, next day returned his Lenovo for money...
[Asus  Eee Pad Transformer Prime] SonicTab:
No, and I gave up and returned the Prime,

no replacements were in stock.

Ended grabbing a used iPad 2 instead and saved some money.

A week or so after I returned the prime,

ASUS did respond to my online service request,

but they did not acknowledge the point of the request .... Unknown Serial issue.

They only gave the canned instructions

to update manually which if they read my online request

they would have known I had already done that :)

I'd still like an Android tablet but will watch what comes out of MWC first.

I think your best bet is calling for an RMA if your return/exchange period has ended.
[Asus  Eee Pad Transformer Prime] just lou:
I emailed them a month ago, and they never replied.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
That's absolute crap. I wonder if that means they don't have a fix or they just aren't catering to customers... Any issues with the unofficial fix? Have users been able to get OTA updates after applying it?
[Asus  Eee Pad Transformer Prime] just lou:
I haven't seen a single person claim that OTA works after doing the unofficial fix.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
It's really a shame they botched the Prime's launch. Imagine all the average consumers out there who are still on Honeycomb and don't know how to manually update. They probably don't even know there's a problem.
[Asus  Eee Pad Transformer Prime] SonicTab:
I think the only fix is an RMA,

and after all this time I don't know why ASUS

just does not post that in this thread and solve the issue?
[Asus  Eee Pad Transformer Prime] just lou:
Gary Key from ASUS hasn't posted in weeks. It appears their stance is just ignore it and hope people forget about it.
[Asus  Eee Pad Transformer Prime] demandarin:
Whatyou talking about?..lol Gary posted n updated his threads just the other day.
[Asus  Eee Pad Transformer Prime] just lou:
He did? Where? According to his user stats, he hasn't posted here since January 25th.

EDIT: OK, I see he "updated" the lockup and BT/WiFi threads, but I still don't see any updates or new posts about this issue since January.
[Asus  Eee Pad Transformer Prime] aselkapa:
so glad to have returned my ATP. will wait for the 2nd gen and will not make the mistake of doing a pre order, will wait a good whole month or 2 to ensure no issues are found....**** the asus TP..........
[Asus  Eee Pad Transformer Prime] whalemonster:
Gary periodically updates the first post in the thread - go to the first post and scroll down it to see his updates.

Edit: Oops, sorry - wrong thread. Ignore me. :)
[Asus  Eee Pad Transformer Prime] MT4G_Slave:
So is their no firmware fix for this issue? Just what's said on his first post?
[Asus  Eee Pad Transformer Prime] dgjl:
So - no one who did the fix has got the OTA update? Back to the drawing board on that one then:)
[Asus  Eee Pad Transformer Prime] 3rdamention:
So has it really been 16 days without an update on the Serial Number Fix?

Wow, that is longer than most return windows of 14 days. That is very inconvenient for those who bought their tablet just a few weeks ago and had this problem.

That is so disappointing considering it sounded like a fix was right around the corner back on January 19th ( 22 Days Ago) when Gary posted this:

"We are finalizing testing with the last subset of users and will post instructions on the fix in the near future."

What a mess this problem has been. Keep up the good work to all of the Devs working on this.

---------- Post added at 03:50 PM ---------- Previous post was at 03:46 PM ----------

They will respond, took them 18 days for me to get a response (longer than a 14 day return window, coincidentally).

However, you will get a copy and pasted email response that will tell you how to update OTA and how to update Manually. Both of which do not address the problem, answer your questions, or provide any help whatsoever.

The best part is, they will send you a survey after you FINALLY get a response asking about your service. It is nice to get to tell them how you really feel for once. Then, I assumed nobody would read the survey since they ignored my Tech Inquiry for 18 days, and that moment of relief went away.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
What's up with Gary responding/updating users in the wifi/bluetooth issue threads, but nothing here? He made it sound like there was a fix coming soon, but now it's been two weeks since his last update and nothing. The email he gave us doesn't seem to be resolving issues either, just telling us to manually update (I haven't even received a response yet). We don't need/want to know how to manually update, we want our tablets to recognize the serial number so we can finally put it to rest.

Is there still a fix coming for the serial number issue that doesn't require us to return the tablet? Why tell us to email them if they aren't helping? WTF.
[Asus  Eee Pad Transformer Prime] just lou:
I'm done with pre-orders too. I blame myself just as much ASUS. I didn't even hold it against them, as I bought the TF101 after returning my Prime. This doesnt excuse them though, for not answering emails and the way theyre handling this major issuse. Next time I'll wait for some hands on reviews before ordering the latest and greatest technology.
[Asus  Eee Pad Transformer Prime] antiflash1:
Hopefully after addressing the freeze/reboot with the latest OTA, we get the priority this serial number issue deserves from ASUS Support.

At least a clear stance if this will be fixable in software or a RMA is necesary.
[Asus  Eee Pad Transformer Prime] JohnPrime:
Yes, it sucks that I have the serial number problem which means I have to manually do an update, but it is not a deal breaker in my opinion.

I did the manual update, and everything went perfectly.

Funny enough, after rebooting it said there was an update available for my camera and asked me if I wanted to do that. I did. WOW... love the new camera.

But it had me wondering if the camera update was part of the firmware update that I downloaded or if it was offered OTA and it did the update for the camera OTA.

I don't really know.

So as far as I can tell the only two problems with the device are: 1) No serial number and 2) gps is unreliable at best.

Wifi is no better adn no worse on this than on my iphone. I've ran several tests, and to be honest the range is nearly identical, but the speed is much better on my prime.

My only question is will this serial number not showing effect anything other than OTA updates?

If not, then it is not really a big deal at all.

I am absolutely LOVING my prime. It is by far the best tablet out there.
[Asus  Eee Pad Transformer Prime] xRedLeadrx:
Post RMA Serial number Unknown

I shipped my Prime off for RMA and ASUS received it at their Texas facility on Feb. 6th. They turned it around pretty quickly and I had a FedEx tracking number for it shipping home on Feb. 8th. The box arrived today and physically looks none the worse for wear. I got my original Prime back according to the serial number on the sticker next to the charging port and the serial also now displays in the About Tablet -> Status screen. When I first powered the unit on it showed that it was running the .11 firmware release. I ran a data wipe just to make sure I knew where I was at with everything and proceeded with rebuilding things. Well, as soon as it fired up the first time with a Wifi connection I got alerted right away of a firmware update being available. I let it do its thing and I am now showing a Build number of IML74K.US_epad-9.4.2.13-20120203. I do think it's a pain and I don't really think I should have had to pony up for the shipping to get it to Texas but from what I can tell if you can get an RMA for Serial number Unknown you have a decent shot of getting back a working device.
[Asus  Eee Pad Transformer Prime] wsnydes:
I contacted Asus using the email link provided by Gary on 1\24. I have yet to hear a response. I sent the email after I had updated to ICS and indicated that in the email. At first, I thought the only issue I was having was no OTA updates. As I've used the tablet more, I'm starting to notice stability issues with apps, even preloaded ones.

Since this is my first pot, I am unable to PM Gary my contact info. Any suggestions.
[Asus  Eee Pad Transformer Prime] Hanshananigan:
Huh. I ended up RMA mine solely for the serial number unknown issue and they are replacing it- I wonder why, if they had a fix for yours.