yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] expert3009:
Sleep dead and battery drain issue

Hey guess i have to write this down now was excepting someone to have observed and posted but its ok,

Here is what i have figure it out. Firstly I thing all the recent and older reboot problem we due to Inter processor switching, as you all know that prime has 5 processors out of which one is a low power one compare to others.

So at first issues of random reboot and hang up when battery didn't drain might have to do some thing with not able to switch from low processor to the big beasts with intern might have had a scenario where any app requiring high processing calculations due to multitasking didn't get that and as you know even with computers it freezes and reboots with blue screen if loaded.

So this might have been the case before .11.1 and .13 update.

Now regarding our current issue of sleep dead and battery drain,

here is what i have in mind, Asus might have pulled the low processor out of normally working when screen is on,whether its home or any app, so what happen is even in our launcher mode it use high end processor so differentially the battery will drain more quickly than our older version.

To sleep dead issue as the low processor is out of the question for now asus might have not change the code that enables the device to switch to low processors after you manually press power button, instead when we do so it searches for it in given frame of time and not able to have switching in sleep mode code might end up being crashed and not even reboot as last know state had no processor to go on with.

For me as its first of its kind with hardware and software Asus will fix it as soon as possible.
[Asus  Eee Pad Transformer Prime] Reignzone:
... ugh, yeah... so 5%-10% battery drain, per hour while in standby is absolutely unacceptable by today's standings.

I'm thoroughly disappointed, once more by ASUS' inability to release a quality update for their current flagship product.

You guys (... hey there ASUS, I'm talking to you) really botched this update, tenfold.

Sent from the last remaining Prime; Leader of the Autopads.
[Asus  Eee Pad Transformer Prime] whricom:
We're back in business!

This is awesome. Transformer Prime at it's best. I was one of the customers who had issues after updating to ICS. I had the black horizontal stripes flickering across the display every now and then as well as the sudden reboots (I did not experienced, however, the WiFi/BT fallouts). After applying the 9.4.2.13 update, my tablet is performing the way God intended. Sweeeet!!!

For people experiencing problems out there, all I say to them is I know sometimes it gets frustrating, but I have been extremely impressed with the work and updates Asus are providing for us Prime users. You can tell they are listening. I have owned devices from other manufacturers (... say, Samsung), and I have never seen any of them be this responsive.
[Asus  Eee Pad Transformer Prime] kecke69:
I'm really impressed by ASUS efforts on solving the problems with the AMAZING Transformer Prime, and a special Thanks to GARY KEY for keeping Prime owners worldwide updated with the work going on ! ! So keep up the good work, We appriciate it ! !
[Asus  Eee Pad Transformer Prime] serj69:
In the any terminal app, or adb shell run: cat /proc/last_kmsg
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Originally posted in Q&A Forum as advised but no real response so posting here.

I've had my prime for 3 weeks now (UK version BC0KA) and is suffering from the random reboots (approx 4/5 times a day) and the BT/WiFi issue.I've been following the .13 upgrade threads with interest, and it seems that the charge state is a relevant factor when doing updates. When I received my prime I did the OTA 4.0.3 update straight away i.e. before fully charging the tablet or docking - there was no reference to this in the manual delivered with the device.

I am now questioning whether the charge state was relevant to the success (or otherwise) of the OTA 4.0.3 update ? I'm also wondering whether the .13 update will overarch any issues from the previous update OR whether I somehow need to do a fresh install of 4.0.3.

My device has not been rooted and I have no intention of doing so (I think !!)

Apologies if I've missed it somewhere on the forum, but with so much conflicting info and opinions on this matter, it would be useful if there was a definitive sticky with a correct sequence for upgrades i.e 1. factory reset / cold boot / power switch + vol down before and / or after updating ? 2. charge state required ? 3. charger plugged in ? 4. docked ? 5. statement regarding ability to roll back to previous state if problem are encountered.

Hope someone with more knowledge of these things is able to oblige. We are expecting the .13 update anytime soon here in the UK - and I simply dont know whether to install it or sort out any potential 4.0.3 installation issues first.
[Asus  Eee Pad Transformer Prime] diablosv36:
I don't think theres any special rule to doing the update.

I believe Gary Key recommended you have atleast 50% charge and to have it in balanced mode before doing the update.

Personally I am going to be really careful and charge it full, then do a factory reset, then update then do another factory reset..

might be pointless but doesn't hurt to make sure!!
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Thanks diablo, sounds like a sensible suggestion - I'm guessing the update link wont disappear after a factory reset? I'm just wondering if my previous update to ICS was flawed in some way and needs sorting first or whether the .13 update will mend it anyways.
[Asus  Eee Pad Transformer Prime] Havoqq:
So black ...

Ok. So I had my Prime docked the whole night, not charging. This morning I checked for mails at about 8.00am (dock battery > 90%, tab battery > 80%) then wanted to check again at 10.30am and it was just turned off.

I tried to turn in on again but it just wouldn't show anything, not even a short vibrate or something. The only thing that still tells me there is any life is the small LED in the power button that blinks twice when I plug the tablet to the power cord or when I hold down the power button.

I've already tried basically anything I could find on the interwebs, including:

- Reset button in hole with a paper clip; pressed it only for a second, for five seconds, 30 seconds, you name it

- Power button for 1,5,30 seconds, 3 seconds afterwards ...

- Vol down + power button for 1,5,30 seconds ...

Still nothing. Left it on the charger for now though the LED doesn't show any sign of charging. Power supply does work on the dock where the LED turned green because it's obviously completely charged.

Did I miss anything? Did I get the .13 firmware overnight without me doing anything and now it just wouldn't wake from sleep? Do I have to send it in?

Edit: tab was in power savings mode.

Edit 2: For what it's worth - C1 serial number, 0215 tablet, 4.0.3, .11 firmware (at least yesterday)
[Asus  Eee Pad Transformer Prime] bimbobo:
I read somewhere, that you should keep power button and volume button pushed together.

I am not 100% sure though.
[Asus  Eee Pad Transformer Prime] Havoqq:
As I wrote: did that as well ;). Thanks though. It doesn't do anything, not even vibrate. Has been plugged to the power cord for two hours now, still nothing.
[Asus  Eee Pad Transformer Prime] rochrunner:
Is there a master spreadsheet or chart somewhere with a list of serial number ranges and whether these known problems are affecting them? There was a Google Docs spreadsheet here where we were entering our crash/reboot data, but I don't know if this was ever summarized.

Looking at that spreadsheet just now, it looks like most of the reported serial nos. start out "BC". Are units with serial nos. starting with "C" also having problems?
[Asus  Eee Pad Transformer Prime] Havoqq:
Reporting in. C1 serial, got my prime appr. 3 weeks ago. I upgraded to ICS right on my first boot so I can't really tell about HC. Had no crashes or lockups during the first week or so but starting last week crashes got worse. It didn't even reboot but just shut down and then it wouldn't reboot until I plugged the power cord in or waited for a few minutes (overheat? But why could I reboot instantly when charging?).

A few posts above yours I described what happened this morning. tl;dr: device shut down completely, can't turn it on again, doesn't even vibrate.
[Asus  Eee Pad Transformer Prime] KlausPeters:
Thats sarcasm, right? Or is it irony?

Impressed?

Yes you could be impressed by how much a company is able to neglect a premium product or how a worldwide acting company is able to give such different support quality depending on countries.

Keeping us updated? yeah sure

Last update 3 days ago und after the "No-11.1-beta-for-you"-patch it was another slap in the face for every customer outside USA.

quotes: 2/8/12

"We plan on releasing a new OTA ... early next week."

"We pushed 9.4.2.13 US early to address the random lock and reboot issues"

And until now there is really no WW or DE version of .13 available.

The rest of the world has no such issues and no need for a fast update?

Nice to know. Now if only my Prime would know it too and stopp behaving like the faulty USA units.

"Hey little sucker, stop rebooting. Your mother Asus says that there is no need for an early update for you."

Appriciate?

I'm not able to correctly describe how much I appriciate that!
[Asus  Eee Pad Transformer Prime] syklitengutt:
Ok, then I ask again, when are the less appreciated customers, who are worth less than the US and TW residents, lucky enough to get this holy update that might fix a 5000NOK (700 USD) piece of machine that now is best used as a paper weight?
[Asus  Eee Pad Transformer Prime] HOFFERN342:
Klauspeters: Amen! I still sit in the dark corner trying to hit the "check for updates" buttong.. nothing.. absolutely nothing! I am so obsessed with this that I will probably fail my exam on wednesday.. blaming Asus for that of course! ;)
[Asus  Eee Pad Transformer Prime] Hakamisu:
No. 13

As I am Canadian, I do not have the 13 update. This may sound ridiculous, but for the last 48 hours I have had zero freeze/reboots, I mean zero. I have even tried to cause themby playing tegra 3 games in performance mode (which used to cause it to crash right away). I don't know what happened, but I am not complaining.

And yes, I've checked my tablet info to see if anything has changed, and no it hasn't.
[Asus  Eee Pad Transformer Prime] diablosv36:
I have bouts of stability, so far I have had up to 50 hours + uptime, but ends up locking up, once that happens I tend to get several reboots after, then it stablises again.

I swear ive never had a device that stresses me and is a kill joy than the prime:(
[Asus  Eee Pad Transformer Prime] Hakamisu:
Still, before now, I couldn't even type on this forum without a crash

I'll take what I can get until the update comes.
[Asus  Eee Pad Transformer Prime] kecke69:
Thereś a lot of unuseful complaining going on right here ! I think Asus always have been the company who have updated their products software relativly quick and tried to address hardware troubles to ! You are lucky you don´t own a Galaxy Tab GT-P7500 then you would be stuck on Android 3.1 and reboots with no help to get ! Maybe you should complain to Microsoft for all the Bluescreens over the years :-)
[Asus  Eee Pad Transformer Prime] Gremlin001:
I'm in the very same boat. A few quick reboots followed by a period of stability. Longest period of stability was about an hour. Very frustrating.
[Asus  Eee Pad Transformer Prime] orlandojumpoff:
Is it normal for the Web browser to momentarily freeze/lock up? I get the "wait or close" message frequently. If I press wait, it resumes normally. I figured this is just a quirk with the browser on ICS, since I didn't have the issue on Honeycomb. Just want to make sure I'm not experiencing a software bug that most aren't... I'm on the latest update (unknown serial number, so manually updated). Thanks.
[Asus  Eee Pad Transformer Prime] SpecialK17:
Newest update is killing me. Random reboots. Went to bed with 85% woke up. Disappointed to find only 8%.
[Asus  Eee Pad Transformer Prime] petervenkman419:
Havoqq-

I also experienced this once. I left it on the charger for about 5 hours in front of a heater vent (don't know if that had anything to do with it but the tablet felt ice cold) and it eventually took a charge and booted. I've seen a few others post about this, so far no one has reported it happening more than once (on here anyway). I also have yet to see any posts that it never recovered from this issue.

Good luck!
[Asus  Eee Pad Transformer Prime] justmart:
0 issues here after the update!
[Asus  Eee Pad Transformer Prime] rock_shen:
Hi petervenkman419,

Thanks for your reply. Can you help me to clarify some questions?

1. Shutting off “keep wifi on during sleep”, failed to resume after 5 minutes. How about resume after 10 minutes and after 20 minutes?

2. Wi-Fi on, but not connected to any access point, “keep wifi on during sleep” is on, still failed to resume after 5/10/20 minutes?

3. Wi-Fi off, “keep wifi on during sleep” is on, still failed to resume after 5/10/20 minutes?

-Rock
[Asus  Eee Pad Transformer Prime] sly.cooper:
I have been using Prime for 3 weeks now. Not many issues and after last update it is smooth. Only had issues with youtube FC for 2 days which got cleared automatically. Rest all is fine.
[Asus  Eee Pad Transformer Prime] Havoqq:
Thanks for the advice, Peter! I've been charging the Prime for 7 hours now to no avail. What did you do to boot it afterwards? Power button or reset?
[Asus  Eee Pad Transformer Prime] syklitengutt:
Your bloody stupid. When i pay 700 USD for something I expect it to work. Now the fact is that it doesnt work, and it locks up and reboots all the time. The galaxy tab crap wasent announced to be upgraded for ICS the transformer was. And the windows bluescreen is a bad example. Been using windows since the first windows came, and the only bluescreens ive seen is the one time my memory went to hell.

Your not happy if you buy a car and everytime your out driving it stops and you have to wait a couple of mins before you can start again. Its a faulty product, and asus dont think any other country other than us is worth helping.
[Asus  Eee Pad Transformer Prime] junrider:
You guys wonder why with every update there is a broad range of whether it improved, nothing, or worsens? Then you update again and then there is a jumble of it was worse before now its improved, it was working good before now its worse, or no improvement, etc... Its probably because of the fact even though the prime came from the assembly line... the outcome of the primes are still unpredictable. If the overall design and performance of the TF201 is great, maybe a dirty facility, maybe human labor assembly line, or are they have deviated from the original design for a more low cost alternative solution which resulted in a erratic performance... So I guess the question is , are people willing to risk a game of Russian roulette when the next update becomes available?
[Asus  Eee Pad Transformer Prime] wynand32:
Add me to the list of people whose Primes are rebooting after the .13 update. Didn't have a single unintended reboot on previous builds, now it happens randomly every few hours.

Also, standby battery life is worse (<.5%/hour before .13, around 2%/hour after), but I'm not certain if that's the CPU stepping or something about the update specifically, or if it's interaction with some app.

I'll be doing a factory reset (which I'd rather not do; what a pain to set everything up again), but it seems like it'll be necessary. I have another Prime that I'll be returning, and after a factory reset standby went back to around .25%/hour, so we'll see if that helps this one.
[Asus  Eee Pad Transformer Prime] AWhistler:
.13 response after a couple days

Since updating to .13 I have had none of the problems that I have had before, and none of the sleep/power problems stated here. However, my GPS is crap now...at best my TF201 (and my wife's for that matter) can't see more than one satellite. It may have been crap before though...we haven't really used it before. So I'm not ready to say this is due to .13.
[Asus  Eee Pad Transformer Prime] adampdx:
Well I didn't have the reboot issue until after this update. I'm watching my Prime in a bootloop as we speak. Fun. Waiting for that bootloader to get unlocked so we can get some community software.

Edit: In fact as a bit of time passes I'm finding the stability of the Prime has really dropped. ASUS: Please unlock the bootloader or give us an option to roll back the updates if we have issues like this.
[Asus  Eee Pad Transformer Prime] cyanide01:
Im also experiencing similar issues like this as well. Screen didnt turn on from sleep. My wifi got disconnected and started getting a bunch of force closes from my zine, dcm client. So i rebooted my tab manaully and the FCs went away but when i open up google maps it keeps saying Dcm client stopped (which i do also get when i manually check for firmware updates). I did read the OP saying that we can revert to the latest HC image if we feel comfortable taking the time step by step. Can anyone confirm this cause Asus does have the zip on their website support section? Or does the latest ICS build work even though i updated OTA???
[Asus  Eee Pad Transformer Prime] gdbarckley:
I ran a test to see if I could get the prime to not die while sleeping. Turned on the clock and kept it up while turning off screen. It is a little bootleg but it worked. Tablet came right back on. Still need a software fix but at least this seems to have worked for now.
[Asus  Eee Pad Transformer Prime] petervenkman419:
For anyone interested, here's a few logs i recorded while my tablet was sleeping.

Sleeplog.txt is two successful 4 minute naps, sleeplog2is a successful 5 minute nap, sleeplog3 failed to resume after a 10 minute nap, but only recorded about a minute after sleep initiated. Sleeplog4 was left for a good hour or so, recorded nearly 30 minutes of sleep before freezing.

So to recap, 1 & 2 did not result in crashes, 3 & 4 did.

1,2 & 3 were set to write to file every 20 lines, 4 was set to write to file every 1 line

Its easiest to see when sleep starts / ends by looking for one of these lines:

I/power ( 184): *** set_screen_state 0

I/power ( 184): *** set_screen_state 1

I'll keep you guys posted if I find anything interesting, likewise if anyone has other suggestions of things for me to try, I'm all ears.

transformer prime tf201

bc serial #

android 4.0.3

build 9.4.2.13

(not rooted)
[Asus  Eee Pad Transformer Prime] jfranco328:
Agreed, at most I had this issue once a day at most. Now I catch my prime rebooting when its sitting there on the charger.
[Asus  Eee Pad Transformer Prime] ac1680:
I have very much the same problem as you, except my does charge and vibrate just won't come on. Had try everything you did, still nothing. Anybody out there, we needs help!!!
[Asus  Eee Pad Transformer Prime] Havoqq:
So my Prime has probably died. 20 hours of charging and still nothing. LED blinks twice when I press the power button or when I connect it to the power cord. RMA incoming, will let you guys know how that goes. I'm going to create a seperate RMA thread for that.
[Asus  Eee Pad Transformer Prime] SanderKwg:
Thanks for that xnervax.

On top of the points you mention, I'd like to add the fact that WW and DE users haven't even received the .13 upgrade yet and continuously have the feeling we are some sort of 'secondary users'.
[Asus  Eee Pad Transformer Prime] xnervax:
updated and added you to it with a side note. PLEASE DON'T LET THIS GET BURIED AND OR DISAPPEAR!!
[Asus  Eee Pad Transformer Prime] Gremlin001:
I must agree with both xnervax and SanderKwg. *applauds*

---------- Post added at 06:12 AM ---------- Previous post was at 06:10 AM ----------

Have you pm`d this to Gary? Couldn't hurt.
[Asus  Eee Pad Transformer Prime] xnervax:
No I haven't PM'ed Gary that post which is what needs to be done.

Frankly it's 7:30 am here I haven't been to sleep yet so if someone wouldn't mind forwarding it to him for I would be very thankful.

Although I like credit for a decent post I'm most concerned with the post staying intact and staying in the eyes of both Gary and Asus while gaining as much momentum as possible.

By the way I just watched the video of the Asus 700T at CES again and seeing the fixed backplate is still such an admission of guilt and a slap in the face my decorum will vanish if I stay on.
[Asus  Eee Pad Transformer Prime] aleandre1974:
I fully subscribe to what was just said by xnervax. Asus should get their acts together or face yet another PR debacle. And I am not the worst affected by these random reboot : one, twice, thrice a day than suddenly 3 days without any problem.

Yet totally unacceptable for a 600€ toy.

TF201 - B serial - WW .11 firmware.
[Asus  Eee Pad Transformer Prime] Hakamisu:
Try pressing and holding the power button. I'm not sure for exactly how long, but mine froze and when I hit the hard reset pinhole it wouldn't turn back on. I just pressed and held until it turned on.
[Asus  Eee Pad Transformer Prime] bimbobo:
I have also a DE fw and no updates.

These WW firmware, what are for, is it for the routed ones? If not, how can you buy one?

I hope that we are going to have a solution not only for the lockout but also WiFi and WiFi/BT.
[Asus  Eee Pad Transformer Prime] jdbaker82:
+1 couldn't have said it better myself I am way too frustrated with Asus to be this nice but I share the same thoughts some just might be explative this needs to be stickied.
[Asus  Eee Pad Transformer Prime] bimbobo:
I was about to open a new thread..

You read my mind, so the mods here will decide if this is possible or not, since we are posting our thoughts in an "officias Asus" one.

How long should we keep act as betatesters for ASUS?

Because this is what we are. We are an experiment!

If ASUS was a serious company they should admit that this device is not "done" yet, and they should recall it and provide a "voucher" that allows us to have either a new TF201, when they have fixed all the problems, or to buy a new TFXXX whenever they will release a usable, functional, and TESTED one.

We have been waiting weeks to have fixes, because we all experience more or less different issues. Gary is a nice person, and it's helping as much as he can, but he cannot do it 100% because it's CLEAR that the hardware, chips, WiFi, the backplate or whatever are not good to reach the promised "quality".

I demand an explanation/solution and expecially for us in Europe, we are even more frustrated, because ASUS in Europe knows a tenth of what Gary or ASUS USA/TW know.

Comon out and show some "B***S" and treat a customer the deserved way.

500$, 600£ and 600€, is a lot of money.

Comon Gary give us what we know we need, and stop playing with FW that will not solve most of the issues at all.

Sorry if I sound rude..

Regards
[Asus  Eee Pad Transformer Prime] Havoqq:
Already did that as well. I pressed and held power+vol down for 5 minutes (yes...). Same for power button, reset button. Thing is, my Prime doesn't even charge.
[Asus  Eee Pad Transformer Prime] AWhistler:
Sleep Power problem seen finally

After a few days with no problems on .13, I noticed that my battery was down to 64% this morning. It was fully charged when I went to bed. I took a snapshot of the battery, which is enclosed (If I can figure it out). There are a few interesting things here:

1. There is that gap in the battery history (a black, missing data vertical bar in the graph). That is where the battery lost charge. It seems like the device locked up during that time.

2. In the middle of the night (maybe early this morning) the screen woke up briefly, and the battery settled down. On the right side, the battery was being used normally, and it shows on the graph.

3. The GPS shows that it woke up several times. I have GPS turned off since it doesn't work anyway. Also, the Wifi seemed to shut off briefly on its own.

That's the information I have so far.