yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] buxtahuda:
I don't think so, everyone's just starting to realize that ASUS doesn't really care about fixing their issues or taking responsibility, and there's the fact that we haven't seen another update in quite some time so there's been nothing new to report on. Maybe I'm wrong, but I know that .15 has rebooted/glitched me here and there, but no point in continuing to post about it.

This thread will get seriously bumped on the next one when it murders all the working Primes and fixes the messed up ones.
[Asus  Eee Pad Transformer Prime] dabbill:
Gary posted in another thread that there was a big update coming to the Prime in about 2 weeks, that was about a week ago.
[Asus  Eee Pad Transformer Prime] vittogn:
Not actually!

I still have reboots. 5 since the update, I can live with, but the prime is not perfect as far as stability is concerned.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Lol

So, 2nd reply I know, just really wanted to stress that the issue is most definitely going strong :D

[youtube]Z_ltMFaSCAI[/youtube]
[Asus  Eee Pad Transformer Prime] rogerchew:
I have to agree with the people still getting random reboots. Updated to ics and gotten about 5 reboots as well in the last 3 weeks, all while using the stock browser. Really hoping the big news said to be announced soon will help out the issue....
[Asus  Eee Pad Transformer Prime] brainimpact:
I've had the occasional lock up and reboot but more importantly Today I noticed after I updated to ICS some bundled apps are messed up.

I see apps listed in settings>Applications>All but there is no icon to launch them.

Apps that I think not installed correctly are below there is maybe more but not noticed yet. Does anyone know where i can find a list of the bundled Software?

If Anyone as any idea how to rescue these apps send me a PM or leave a comment please.

Btw is there not a dedicated video app on Prime b/c if there is I have no icon for one

Splashtop Hd

Mear

MusicFX
[Asus  Eee Pad Transformer Prime] mikeypopps:
tada

SpashTop HD is in the Asus my cloud app.

MusicFX is in the android music app settings its the equalizer and bass/3d sound effect enhancer.

Mear.... I have no idea.
[Asus  Eee Pad Transformer Prime] brainimpact:
I thought it was a stand alone app as on some videos i've watched some primes have a icon for it
[Asus  Eee Pad Transformer Prime] buxtahuda:
I think it's used as requested by apps. I've never noticed an icon to it in my app drawer or anything, only notice it show up in the Music app and stuff.

Mear I don't remember being accessible, but I do remember opening it once lol
[Asus  Eee Pad Transformer Prime] Bulgarien:
A PAPER CLIP (SOFT RESET) WAS A MIRACLE!

I'm was one f them that have a Prime with a crazy behavior, lock screen, no screen touch, wi-fi dropouts, laggy and you know what I talking about. I use newest WW software from Asus (.15) and serie number is C10KASxxxxx

I tried everything named is this tread; factory data reset, volume down/power - except one thing named late in the thread (> page 100) - a ordinary soft reset...

There is a small pin hole near the SD card, (NOT the hole in top, that is the microfone!) and one single click with a paper clip was a miracle. Immediately Prime was working like a dream! Now I can go and sell my old TF101 without missing it.

There is still very small bugs, but they are all tiny and noting to talk about ( most noticeable is the triangle flickering, but that is a ICS related problem, not a Asus bug... )

Thanks to all for making this forum possible :-)
[Asus  Eee Pad Transformer Prime] kaixis:
Hi guys,

Still waiting for an update because my prime is unusable when connected to the keyboard dock. It still starts apps by itself, changes homescreens etc. Actually, if i use the trackpad or a mouse it is a little bit better but the touch.....almost nothing.

If i don't get an update soon i will return it.
[Asus  Eee Pad Transformer Prime] bluewr:
We should get 0.19 update soon, Gary will announce something today or tomorrow.

But your problem sound not normal, you tried a factory reset, or trade it in for another one.
[Asus  Eee Pad Transformer Prime] Shelfty:
I actually have more lockups etc. than before the latest patch - should I do a factory reset or are ASUS no longer in dream land thinking their patch fixed everything and therefore I should wait for further patches?
[Asus  Eee Pad Transformer Prime] kaixis:
I think so too since a factory reset didn't help. If the update doesn't help then i send it back.

Can u tell me where Gary is posting about updates?
[Asus  Eee Pad Transformer Prime] buxtahuda:
Try a soft-reset using a paperclip and the hole near the mSD slot?
[Asus  Eee Pad Transformer Prime] pbelcomp:
http://xdaforums.com/showthread.php?t=1537260
[Asus  Eee Pad Transformer Prime] kaixis:
Ι want to thank you because i never thought of a soft reset! I only did it after your advice and for 15 minutes now it is working perfectly well. BTW, when undocked, i never had with .15 update any restarts or lockups. It was a very good update for me. Now it seems to be ok when connected to the dock!

THANKS!
[Asus  Eee Pad Transformer Prime] Shelfty:
Will a soft-reset cause me to lose anything in particular that might be annoying?
[Asus  Eee Pad Transformer Prime] buxtahuda:
Don't think so. Only factory resets/manual updates will wipe you.
[Asus  Eee Pad Transformer Prime] kaixis:
Nothing at all mate, it's just a restart and no harm done. It solved all my problems. My Prime is perfect now!
[Asus  Eee Pad Transformer Prime] the_admiral:
After about 2 months of flickering and freezing in all 3d based games, which would temporarily disapear after a regular reboot, to only reapear randomly again, this soft-boot has transformed my machine. All my games run silky smooth without any issues, and games that have never even previously worked before now run without a hitch. :-)

Soft-boot = best upgrade to my Prime ever!
[Asus  Eee Pad Transformer Prime] hihihehe:
can u confirm that it wont wipe the data?
[Asus  Eee Pad Transformer Prime] dabbill:
Pushing the reset button next to the SDCard slot does not wipe your data. I just did it on mine.
[Asus  Eee Pad Transformer Prime] vittogn:
If it does not wipe data , which is the difference with a normal shut down + switch on cycle?

Something like cache wipe?
[Asus  Eee Pad Transformer Prime] mgmCube:
I tried to push this restart button with a paperclip, but nothing happens.

I will try it again with a smaller paperclip.
[Asus  Eee Pad Transformer Prime] the_admiral:
Data is completely intact.

No idea, maybe a wipe of the cache. A regular reboot takes a good minute to get back up and running, and the soft-boot seems to be no different, so I was sceptical about it having any effect. However, for all of the Prime's issues, none really bothered me except the stability in 3D games. And I still haven't had any issues in Dead Space/Shadowgun/MC3/Fifa12/Riptide/GOF2/Backstab/Siegecraft since soft-booting. Previously they would crash randomly after 1-15 minutes of play...
[Asus  Eee Pad Transformer Prime] jaykayenn:
After ASUS service insisted on replacing the LCD assembly on my Prime, I allowed them to do so. I had warned them that it is highly unlike that the issues with my Prime had anything to do with the LCD, they proceeded with replacing the LCD. I got back my Prime today, and guess what... nothing solved. I still get black lines blinking across the screen.

Since ASUS has denied my request for a working replacement or refund, I have engaged a lawyer and will begin legal proceedings against ASUS on Monday.

Regardless of the outcome of this situation, it is clear that ASUS has failed tremendously in regard to the quality of its product, and the treatment of its customers. The Transformer Prime is a fantastic product in terms of design and capability. But ASUS as a company, has grossly failed its customers in terms of quality and support. The Transformer Prime, for all that it could have been, will be a dark chapter in the history of ASUS.
[Asus  Eee Pad Transformer Prime] scrufy:
Well,

Hopefully for you your not in the US and the country your in has different legal procedures.

This is all opinion. I'm not a lawyer so if I'm wrong on part of it, oh well.. go get a book and look up real law, not internet forum interpretation to be sure.

Here in the US, in most states $850.00 (the Prime, Dock, Case, and Memory card total) is handled in small claims court.

That means you represent yourself, which is to your benefit in some ways.

If you want to retain an attorney, it will be several thousand dollars to do so.

The only punitive damages you have is the direct out of pocket expense for the product itself.

The legal fees are on you as you could have taken it to small claims.

ANY corporation will unload their entire legal arsenal on a case like this should you procede as the outcome would set precedence costing them millions.

Prepare for delays, writs, and legal expense to counter escalating into 6 figures.

Now, if you were to go class action, the attorney would take the case without it costing you anything as the end result for winning the case will be a big payout to them at 33 % of the take plus legal fees.

Only thing is, they are the only entity making any money on it and you will probably at least get you refund plus a $20.00 gift card for ASUS products (joking).

I'm not involved with attorneys but that has been my experience, both personal, and through a family member and just wanted to prepare you for what I saw.
[Asus  Eee Pad Transformer Prime] hihihehe:
did that and nothing fixed. still the same
[Asus  Eee Pad Transformer Prime] jaykayenn:
Thanks for your insight. Looks like I'll be mulling this over the weekend and decide on my course of action.
[Asus  Eee Pad Transformer Prime] seeknom:
Have you tried sending a PM to Gary Key to see if he can help you resolve the issue?
[Asus  Eee Pad Transformer Prime] DasVegan:
Random screen glitch

I just got my tablet yesterday and completed firmware updates. Not sure if this was present before the upgrade, but my screen randomly flashes, similar to the screen animation in ICS. Has anyone else experienced this? Could it be a hardware malfunction? Thanks!
[Asus  Eee Pad Transformer Prime] DasVegan:
And just like that, ASUS had me mail it in for repair. No GPS lock and sd card slot won't release...Hoping for better luck on the 2nd take!
[Asus  Eee Pad Transformer Prime] AWhistler:
First lockup/reboot since .21

I was using Dolphin HD and pulling up a news article. It stalled several times as Dolphin is wont to do, so I stopped and reloaded the page a few times. One of those times when it appeared to almost finish, but stalled again, the screen went blank and it rebooted. Since it is the first time, and a few days running, I'm not concerned yet.
[Asus  Eee Pad Transformer Prime] Mekrel:
Well I bought my TF201 on Thursday and upon booting, found firmware update .21 ready to download and install, so applied the update. I have no experience of the device before this update as just left it to charge so the update would successfully apply.

I've enjoyed using the tablet but it certainly has its bugs, web browsing performance is extremely poor taking ages to load web pages and stutters a lot. Thankfully this doesn't seem to apply to the rest of the system.

Here's a list of bugs though that I hope get ironed out (again, I'm on .21)

When writing into a input box like the very one I'm typing in now on a forum, the spell checker does not work unless I click outside of the input box and then back into it i.e. unfocus the input box and then give it focus again. Then words on underlined in red.

One the home screen in the top left corner, the word "Google" next to the microphone icon sometimes goes really small. This is fixed by undocking the tablet from the keyboard dock and then re-docking.

I've had it where the screen judders up and down when docked (very slightly) and it only gets fixed with a software shut down and restart. I'm not talking about the physical screen but the contents on display, i.e. the home screen, app drawer or whatever is on display.

Tapping on the screen in order to place the cursor in or next to a certain word to correct a mistake is cumbersome and often cursor and the blue block that accompanies it will jump somewhere come pletely differently.

Now for the main gripe that really gets my back up about this £500 tablet:

The entire system becomes unresponsive when an application that's being installed from the Google Play Store; not when it's downloading but when the .apk is being written to the /data partition. My 2 year old HTC Desire used to do this but my Galaxy Nexus and Galaxy SII (both in stock, unmodified form) didn't do this.

I really would expect better from a tablet that I paid a lot of money for and is more powerful than both of those phones (well, I'm not sure the CPU side of Tegra3 is as good as the TI chip in the Nexus)!

I've uploaded some YouTube videos, one of my Galaxy Nexus installing Temple Run from the Google Play store and another video of the Transformer Prime installing the same application. In both examples, I switch to OcUK forums (which is not laden wth adverts or plugins) website that isn't a stressful page to render and I scroll around. You'll see that when the notification area changes to show Temple Run being install, the Galaxy Nexus browser allows me to continue to scroll up and down the page no problem. The Transformer on the other hand completely locks up a few times.

Galaxy Nexus

Transformer Prime TF201

Gary, could you shed some light or at least feed this back to the relevant contacts your end to look into these issues?

Thanks
[Asus  Eee Pad Transformer Prime] wynand32:
Still not sure what makes this different than a normal shut down and restart, but I just did this for kicks and was able to finish a level of Defense zone HD, which was regularly crashing for me. I'll have to try it again after using the tablet for awhile to see if it was just the restart (and maybe memory-clearing) that made the difference.
[Asus  Eee Pad Transformer Prime] malufor:
This Thread helped me alot with the "Browser not responding" problem.
[Asus  Eee Pad Transformer Prime] egenaits:
Im wanting to put in my 2 pence worth here. I've recently bought the Prime and have found that all of the issues i myself experience are directly related to having the keyboard clicked in.

It seems to me that the graphical screen jitter/corruption is directly related to the mouse pointer overlay as often the mouse pointer disappears altogether. Could it be that Asus simply need to concentrate on the interface drivers for the keyboard/mouse ? Forgive me if I am missing something but without the keyboard being plugged in, the tablet as-is seems to behave itself (apart from the terrible on-screen keyboard! :) )

Anyone confirm my findings?
[Asus  Eee Pad Transformer Prime] fenix37197:
I can't confirm this for sure, but I can tell you that I have graphical issues occasionally with programs that utilize the GPU for any calculations. I'm having major stability issues with my tablet, literally 3-4 random reboots a day. I can tell you that I've tried just about anything I could software wise to troubleshoot this problem.

I've tried a soft reset, a hard reset (Data/cache wipe), two different kernels, a complete wipe of both data/cache/dalvik/system, and installed a fresh new stock rom, disabled many ASUS applications, but no luck at all. Some of the reboots seem to happen with a little consistency, and so far it seems to happen more often when I'm using the trackpad. The next best thing I could try is removing the tablet from the dock and use it for 2 days without to test stability, but it just bothers me a lot that I'm having this much instability. Does anyone else share this frequent frustrating experience?
[Asus  Eee Pad Transformer Prime] svladimir:
Well I'm afraid using your tabled without dock won't give it much stability. I've been using my prime as a tablet last 2 days and still have had a reboot, a locked screen, broken 3d apps etc.
[Asus  Eee Pad Transformer Prime] fenix37197:
I'm just hoping that it's not a hardware problem and that it can be solved in the near future. I need to make the decision to exchange it within two weeks, otherwise I would be stuck with a defective unit if that were the case. It bothers me that my friend who bought the prime (without the dock) has not had one random reboot since his purchase and has owned it longer than me.

3 reboots A day is completely unacceptable. I'm curious if there's a specific application that causes this problem to happen more frequently or not. The logs seem to clear after reboot, so I'm unable to easily view what events happened prior to reboot. I suppose I could always create a background shell script to constantly append the log to an external text file.
[Asus  Eee Pad Transformer Prime] fenix37197:
I hope it wasn't against the rules to double post like this, but I think I may have finally solved my problem. It has been over 24 hours since my last random reboot, and all seems to be well, hopefully. Apparently the "stock" rom I flashed contained a different kernel that was slightly modified. I checked the kernel version and it compared it to my friend's kernel, which he had no stability issues, and realized that they differed. I flashed a stock rooted rom with primeval http://xdaforums.com/showthread.php?p=24427722#post24427722 and I think it has done its magic. It's worth a shot if anyone is willing to make a fresh start again.

The kernel version I'm using is 2.6.39.4-00003-g12de84f, this is included with primeval. Maybe this issue also depends on background processes/services running that are included with certain applications, try to troubleshoot.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Experienced a lockup and reboot last night, update .21. In fact, this build has brought a lot of instability with it, even more so than .13 did. Oh well, I like being able to lock the nav bar for games, actually hiding it would be much better though. Suppose I'll just have to wait until I'm willing to unlock and flash for that one though. No graphical glitching that I've noticed, but I haven't been putting it through heavy use (got absorbed into beating Darksiders, got about 60% trophies. Probably have another week on it haha).
[Asus  Eee Pad Transformer Prime] qwertylesh:
Same here, .21 introduced a lot of instability for me, which was initially compunded somehow by my webroot app and higher i/o to the flash (which is specced terribly but thats a whole different complaint of its own ಠ_ಠ@Asus), however even after removing the antivirus my tablet is still unstable to some degree. eagerly awaiting the next update hopefully it will fix it and if not I'll be switching to AOKP and wipe my hands with OTAs.
[Asus  Eee Pad Transformer Prime] Peter Galbavy:
FWIW .21 is the least stable firmware I have used so far. It's the only one where I get what appears to be the sleep-of-death and a cuople of reboots. Also the stock browser, which I find easiest to use with the optional wheel control, crashes far far more and also feels more sluggish and pauses more.
[Asus  Eee Pad Transformer Prime] vittogn:
For me it is the best updated. Not a single reboot so far.

Then the community seems to be much less vocal on the stability issues than before.
[Asus  Eee Pad Transformer Prime] MadmanJay:
I agree... I had no reboots on the previous firmwares. Since the .21 update i have had several rebooted. Maybe 1 per week. Hopefully the next one will bring the stability back for everyone.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Impossible lol :D

Anyway, I'm sure it'll get better, it's like this every time. I appreciate the new feature(s) and ASUS's time, but they keep getting ahead of themselves while falling terribly behind everyone's expectations. Get everyone working consistently; fix current code before adding even more code, you know?

Had another fun issue pop up, I'm thinking a driver problem because the video in particular was giving me issues on every browser (even wanted to act funny on PC). Closed a browser playing a video from the Huffington Post only to have the audio not skip a beat and keep on playing as I frantically moved across my homescreens and opened my recent apps drawer. Nothing would stop it but power-cycling.
[Asus  Eee Pad Transformer Prime] susko:
This is driving me crazy. I barely even use my tf201 due to random reboots and the fact that it locks up all the time. It is always saying that apps are not responding. It works ok if you tell it to wait instead of telling it to shut down the app. I just get tired of the constant interruption. I thought I would wait for a fix but I don't think it will ever be here. I have checked for a firmware update and the search comes up with no results. V9.4.2.21 is my current firmware. Between this and some concerns with my new asus motherboard I am not going with asus anymore.
[Asus  Eee Pad Transformer Prime] vittogn:
It's strange. No reboot or fc since day one with .21.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Lol, I've had two lockups, one sleep of death, and two reboots. But certainly not enough to get me away from my Prime! It's wild how we flip-flop like we do with these updates, but what's new? Certainly sucks.

I have not however had any games interrupted or graphical glitching on .21, and so long as I don't leave WiFi on 24/7 I get decent battery life. Even with the WiFi on 24/7 I can go 3-4 days on a charge.
[Asus  Eee Pad Transformer Prime] qwertylesh:
When I had webroot on my prime it was perfectly fine, up until .21, did asus mess with the I/O scheduling at all?? because when webroot was installed and I went to .21 I got a good 30+ random reboots amongst a lot of general poor performance and instability...

So I used logcat to determine that webroot was hammering the I/O which was never a problem pre .21 and to top it off :mad: even with webroot gone, my prime which has NEVER done before pre .21 is now suffering the SOD, it has done it twice now, the second time was today, i notice that after SOD it is very difficult to turn the prime back on.. and after I did there was a loss of 30 percent of tab battery out of nowhere.

Im at the point where I couldn't give a dam about the warranty, I just want a stable rom. :mad: My prime was as close to what people call a 'perfect' unit right up until .21 and then it all went to ****, very unhappy with the current version.
[Asus  Eee Pad Transformer Prime] malaeus:
im having the weird launcher lock up issue. it doesnt even matter which launcher i use. stock, GO launcher, apex, etc etc. they all do it over time.

all icons and widgets disappear, however if i randomly tap the screen they will still activate. i have to force stop the app to bring it back..

and i am on .21 PrimEval ROM US with ROOT. ive tried stock kernel and motley kernel.

anyone have a fix?
[Asus  Eee Pad Transformer Prime] aleandre1974:
Disappointed

Same here, but on stock .21, not rooted. Very annoying and appeared with .21.

Oh, and add a few random reboots, games crashing, stock browser wait message...

Happy still but not impressed.
[Asus  Eee Pad Transformer Prime] malaeus:
ya. im giving up tonight and flashing another rom like virtuous. or maybe even an AOKP or CM9
[Asus  Eee Pad Transformer Prime] razor2006:
I just got my Prime last Thursday (after waiting a month and a half for it.) I updated to .21 right away fresh out of the box. I don't use my tablet a lot (just for meetings at work, remote access, and the occasional gaming session.) Literally every time I've grabbed it and tried to unlock it (except for once), it's turned itself off. I haven't seen any lockups or screen strangeness, but it suffers from sleep of death quite often. So, I have to hold the power button for 30 seconds or so, and it will turn back on. VERY ANNOYING :-(
[Asus  Eee Pad Transformer Prime] buxtahuda:
Maybe a problem with the dock? I only SOD very rarely.