yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] kevin.chabot:
still rebooting...

Well, it got a little bit more stable with the x.11 update (not the x.11.1, I can't try that beta because I need a WW build :(), but it still reboots very randomly...

One scenario that usually works for me is when I draw up an email (using the asus keyboard and sliding my finger over the keys). After the reboot, I began again, got a little further in the email and it rebooted again.

Or even reading a pdf...

I tried reading a PDF, and it rebooted just in front of me while I was reading a page (not touching anything). Then after the reboot, I reopened the PDF... continue to read from where I left of and it rebooted again at about the same time... frustrating...

I can play games tough, such as Pinball HD without more problems than usual. It does not reboot more often.

I get the feeling that when the Android os pauses for a second, due to an interrupt or a background process... something is not handling that event correctly and it just reboots the tablet :/.

Going to ship my tablet back tomorrow :(
[Asus  Eee Pad Transformer Prime] ptk10636:
I am not sure if this is related or not. I was looking through the Tegra 3 games and noticed the RIPTIDE Demo is gone. This is the application that is used to show off the power of the Tegra 3 along with GLOWBALL. It is not even available for download anymore.

Could NVIDIA be updating these applications to work with the ICS update?

My GLOWBALL stopped working after the update. Not I can't show off to all my iPad friends.
[Asus  Eee Pad Transformer Prime] remics:
Ridiculous

I have been repeating "ridiculous" over and over again ever since I allowed the device to upgrade to 4.0.3

My story is short and bitter. I have received my Prime today, came with 3.2 and was running along "fine". And then a popup showed up in my notification area to upgrade the OS... and I did.

Ever since then the device is totally unusable. It reboots on almost every action. Wanted to show off a game for my friends, it rebooted. Wanted to log on to xda-developers, it rebooted. Tried to bring up the market, it rebooted. Went into settings... you know the story.

So I figured some app may be misbehaving under ICS coming from HC. So I chose to Factory Reset. I mean, come on, factory reset should solve it all.

To my surprise it took 20 minutes and 10 spontaneous reboots for the initial configuration wizard to complete. This thing has rebooted itself so many times since 4.0.3 that it is just that... RIDICULOUS.

For a while there it was stuck in a boot loop. Imagine that, brand new device stuck in a boot loop without any malicious user intervention.

I would like to mention it was never rooted, hacked, unlocked... hell, it never even saw a connection to a PC. All I did was keep it plugged in the power outlet all day.

It is now running (barely) the 9.4.2.11 WorldWide build.

If this thing doesn't start behaving like it should it's going back to the shop... and I really don't want to do that, it's a drag returning goods bought online.

Asus has my 14 day no hassle return period to make it work or they will have lost another customer on botched software updates.
[Asus  Eee Pad Transformer Prime] Bloodsaw90:
I guess you mean the US version? Because till now I do not see any update for DE, hope that the german people, like me, dont have to wait till christmas.

"new Customer Service Support program for the Transformer Prime and additional forum support"

Yeah very nice, but also very late to be honest. What can I imagine under "on our new Customer Service Support program"? Is it a web-page?
[Asus  Eee Pad Transformer Prime] epology:
Hi ryanlaw.cs,

all Prime owners are in the same boat currently. Many of the posting users here are experiencing the same issues as you do. Some get more reboots, some less. ASUS ist working on a fix and has been personally in contact with some of the members of this community for that purpose.

For updates, watch the first post of this thread.

As much as I understand all the frustration (haven't used my tablet since the ICS update, because I need it for productivity related work) I think ASUS is doing its best to fix this as soon as possible. From my experience patching devices on such a large basis requires an enormous amount of testing from multiple companies involved, in our case at least ASUS and NVIDIA and therefore always takes up a certain amount of time.
[Asus  Eee Pad Transformer Prime] junrider:
Free yourself from the headache if its not too late. You can always buy it again when Asus manages, if they do ever iron everything out. My wife and I felt liberated when we did, theres no point on holding on to a tablet if the constant reboots and lockup has rendered it useless. Of course you can use it for a small tray or a coaster for the meantime, but that is just a waste.
[Asus  Eee Pad Transformer Prime] Spaz007:
At this point I am staying with HC on my second Prime till the next patch. ASUS really needs to open up the recovery to help those who have fancy cup holders.

Sent from my Thunderbolt
[Asus  Eee Pad Transformer Prime] waxlabo:
I'm going to try to pick up another unit and return my current one and hope I don't experience this same rebooting problem.
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
I read through the post briefly.. most people are having random reboot, but I having random improper shut down, One second the screen off and whole thing turn off.

Need to press the power ON button switch to boot up the device.
[Asus  Eee Pad Transformer Prime] AWhistler:
my data point...or two.

My wife and I both bought one of these and updated them to ICS. Mine randomly freezes and then reboots (like there's a watchdog inside, or the power/down buttons are pressed for the required time). However, my wife's does not freeze/reboot. All the numbers on the boxes are the same, except my serial ends in 283 while hers is 246. They seem to be from the same production run. I haven't tried resetting yet, but I am skeptical it would work.
[Asus  Eee Pad Transformer Prime] slugbug2010:
Just wanted to let you know that was happening to me, too. I have no idea why it stopped, but it doesn't happen anymore. I believe it stopping corresponded to the x.9 update but if you're on x.11 and still having that problem, I'm not sure why. I don't know why it happened to begin with. But I had the same - the tablet would just randomly turn off. Not lock up or reboot. And for me, the power on didn't get it turned on again, I actually had to use the vol+power combo to get it to power on again.

Odd - but it did stop for me. I never wiped data or did any kind of factory reset. I am not sure how long you've had your Prime and my half-baked theory that sometimes these "get better over time" is likely not encouraging, but that has been my experience and that of a few people I know. Problems they used to have got better and went away.

Sorry I couldn't help but did want to let you know it has happened to someone else (and a few others here and there)
[Asus  Eee Pad Transformer Prime] Reignzone:
I love this device and must say it's a damn shame that ASUS has managed to ruin my (just purchased today at a Best Buy Mobile) Prime, with their sad excuse of an ICS update. I like many others, lost GPS functionality, completely. Not to mention, my unit is now randomly lagging during the most basic system functions. And to think I purchased this tablet solely per Engadget's review. This really doesn't seem to be optimized properly for this hardware!

I have 30 days to make a decision... :confused:
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
Ok that's fine, but where is that Fu***ng update exactly, I can not find anything on the asus site. there is no info on any potential bug or update!!

Gary, wake up please, I'm really starting to be nervous.

I understand that new products can suffer of some issues, but that's not more an issue now since those device can not be used at all for most of them and users who paid a lot are forced to test beta version of update to speed up their resolution.

More than that there is a big lack of communication from your side.

What exactly are the problems of those tablet, do we need to RMA, will we have a fix one day??

Trying to gain time and messing with your most loyal client is really a bad idea and wrong commercial way of doing.

We are trying to help you I think we deserve some more info.
[Asus  Eee Pad Transformer Prime] robtheslob:
My prime would randomly reboot on HC, but it does not with ICS. However, it does have the triangle corruption in recent apps when using any program that renders as video. As well I'm getting random lines in some apps. Now my bottom bar, keyboard, etc.. are shaking up and down. It's getting nearly unusable. Do i have bad unit? Is there a fix?
[Asus  Eee Pad Transformer Prime] Spaz007:
14 days for tablets
[Asus  Eee Pad Transformer Prime] Spaz007:
Still wondering if this is hardware of software related...
[Asus  Eee Pad Transformer Prime] waxlabo:
wow my 2nd replacement is night and day vs the one i originally got. i purchased one a few days ago from amazon w/ overnight shipping. i had a really bad feeling about this one once i turned it on, the light bleeding was terrible. when i got it, i did the update to ics. after that it was random reboot nightmare, i can't even use the tablet for more than 1-2 minutes before it freezes and reboots. i went on xda to search for the problem and waited around for a better solution and possible fix. after about 3 days i decided to check nowinstock.com again to see if i can find a replacement, so i found one from best buy today and picked it up in store. i was worried this one would give me problems too but i took the risk and got it anyways. the new unit i got at best buy does not have any light bleeding at all and so far been using it for 2 hours and no reboots! crossing my fingers from here but so far so good.

edit: nice the gps works flawlessly and no wifi problems as well.
[Asus  Eee Pad Transformer Prime] slugbug2010:
There is a rep from Asus IN the xda forums trying to help. Providing nearly daily updates. Asus has issued updates almost weekly since the tablets have been released. MOST people do not have problems, most are fine. No one is ever forced to test a beta, that is one of the most ridiculous things I've ever read on this site. If someone is using/testing a beta, it is typically an honor to do so, and is done so in an effort to help resolve problems.

You don't get "it". At all.

If you have a problem with your tablet that the OTAs are not fixing, then no one is stopping you from RMAing your Prime. Do it.
[Asus  Eee Pad Transformer Prime] StoneCracker:
For some reason today my random reboots are back. Nothing really different. I am going to monitor what I do on my tablet and see if I can find a connection. Could be changing power options too much? (That was a shot in the dark lol.)

StoneCracker
[Asus  Eee Pad Transformer Prime] StoneCracker:
You talk about a lack of communication but how many other manufactures have you seen on forums trying to provide updates and reach out to the community for help testing? I say chill and be happy they have gone this far.

And understand that ASUS is a company that has to be mindful of what is posted in a public forum and make sure it is delivered in the right way. You may not like that but please try to understand their side of this.

StoneCracker

PROUDLY Sent from my Transformer Prime TF201 using xda premium
[Asus  Eee Pad Transformer Prime] Spaz007:
With no real reasons from ASUS on why the lockups were happening I have had a hard time considering updating my exchanged Prime to ICS from HC. If it was hardware then I'm likely OK this time but if it's software my working prime would be crap again. I ended up updating to ICS and for the past two hours I have had no lockups. Hopefully this continues....
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
I am on x.11, I had my Prime few days ago, I am from Malaysia anyway. But I assume the firmware is international.

So far my Prime only shutdown during playing some GPU/CPU intensive games, such as Sprinkle Tegra 3 optimize, and Dungeon Defenders, same goes to Jelly Defense.

So this is hardware faulty of software incompatibility ???

Asus, do hardware Overheat shutdown immediately? like PC does ?

Thanks again, this really spoilt my Chinese New Year mood...:(
[Asus  Eee Pad Transformer Prime] iambryantho:
how do i put myself on the list so i could get an email about the update?
[Asus  Eee Pad Transformer Prime] awirtz:
Slugbug, I think you need to remember that there are non-US people out there, who do not benefit from daily OTAs or betas handed out by Gary. We have WW or other fancy country-specific versions, happily rebooting, until the US is so stable that ASUS considers everybody else worthy.

I've RMA'ed mine, because I was so fed up with my DE. And I still _really_ hope to get a fully functional Prime with ICS, because I like this tablet.
[Asus  Eee Pad Transformer Prime] willysp:
I haven't seen a product release in many years that was so flawed that it required this amount of public communication and support. I wouldn't overly praise ASUS for belatedly getting this involved over an issue that it causing them tremendous negative press.

And I would agree with others that this is feeling like a beta test for a released product that people paid full price for.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I just got a mail from Asus support, as I contacted them about my rebooting problem after the ICS update... the guy told me to try to downgrade my tablet to a previous version. I have no idea how to do that.. and does that even work on this tablet or is the guy just incompetent?
[Asus  Eee Pad Transformer Prime] epology:
I agree that the Prime should work just fine (minor bugs are acceptable, imo) out of the box and will take the current circumstances into consideration when it comes to buying my next smartphone or tablet.

Right now however, there is no point in whining. If the situation is unbearable for people, I would advice them to return their units or RMA them.
[Asus  Eee Pad Transformer Prime] AWhistler:
More info

Mine is running build 9.4.2.11...hers is running build 9.4.2.7.

Not sure why they are different since she updated hers about 5 minutes before I did.
[Asus  Eee Pad Transformer Prime] Shelbyteamb:
still rebooting

Mine is running 9.4.2.11 the latest version, and it restarts every 10 minutes. I bought it last week, and it updated to ICS right away, it has restarted ever since. I have tried most of the things here, resets and all, and it reboots the same if not more now.

Spent an hour on the phone with ASUS tech support yesterday, and they are completely worthless, kept putting me on hold, and gave me NO info. Told me to wait a few days and there might be an update, and that they would understand if I returned it.

IF THERE IS NO UPDATE\PATCH TO FIX THIS IN THE NEXT TWO DAYS, I AM RETURNING THIS PIECE OF ISH! I love how this is supposed to be Quad core, but it can't run for 2 seconds without crashing. ASUS is a big disappointment!!!!
[Asus  Eee Pad Transformer Prime] g00ner:
@Shelbyteamb

Have you even read the thread? If not I suggest you do so before hitting Caps Lock.
[Asus  Eee Pad Transformer Prime] Bumble-Bee:
can someone with the reboot issue post /proc/last_kmsg

id like to see whats causing the reboot issue ;)
[Asus  Eee Pad Transformer Prime] Etherial:
While I haven't had the reboot issue I was experiencing frequent app crashes and freezes. Since I replaced the live wallpaper with a basic picture it has been much better. Just a thought you might like to try.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I am starting to think that this is not an ICS problem after all, the reboots are always random.. which is weird, but could be software related of course.. but now the tablet keeps on rebooting more and more often. Sometimes it doesn't even get past the Eee Pad logo before it reboots, other times it gets to the Asus logo, and then reboots.. and sometimes I manage to play with it for 1 minute and other times a whole hour.

But the last 2 hours, it has been laying on my table.. rebooting itself every 20 seconds..without even getting past the loading screen. It is completely useless now, since I won't even be able to update it if/when the update actually arrives.
[Asus  Eee Pad Transformer Prime] oneandonlyetet:
2 days without any issues at all. no reboots, no lockups anymore. now using opera mobile instead of the android standard browser. also uninstalled flash.
[Asus  Eee Pad Transformer Prime] AurelienC:
Other problems

What about other problems ? And other countries ?

Will you open another topic or those will only be taken care of later ?

Thanks.

(I am concerned with a problem between the dock and the tablet, my tablet seems to work fine but my keyboard does not work anymore and the dock is randomly recognized.)

http://xdaforums.com/showthread.php?t=1431054
[Asus  Eee Pad Transformer Prime] jeffplourde:
I'm no expert on the linux kernel in question .. but when my device rebooted constantly (I believe on the .7) I couldn't find much in the logs except a kernel panic caused by a bad instruction ... which followed a continual stream of warnings that one of the cores had reached 45 degrees C. So to me it implied something stuck in a perpetual loop heated up a core (or more pessimistically a hardware fault) and the kernel panic was a safety precaution. Like I said I'll go dig up the file and PM it. I sent the log to ASUS last week but I haven't gotten any kind of response from any of my support inquiries... why bother having a ticketing system if you can't even send out a "sorry we haven't gotten to you" message?

Since I flashed 11.1 I haven't had that problem. I've had a few reboots when i play with the bluetooth or the dock but haven't seen the problem consistently enough to fire up adb.

I'm glad somebody else on this forum is interested in more than idle speculation about what *could* be causing the problem (or ranting that the fix isn't released yet). Since they're getting help from NVidia it seems to me that NVidia (and their hot-off-the-presses "ninja core") should be getting some of this ire. Their marketing team talks about Tegra3 like it's well-established but as far as I know the Prime is its first venture into the wild.
[Asus  Eee Pad Transformer Prime] 760hacker:
Thanks for all the updated information. Looking forward to a fix for the reboots and fallouts. I have been experiencing these very frequently since updating to ICS. Soak tester for Motorola on my xoom and happy to help your group as well.
[Asus  Eee Pad Transformer Prime] leo221:
my prime is now in a boot lockup/loop state since ICS update.

after the ICS update, it booted into the OS fine for about 30 seconds, then locked up and rebooted. now it's stuck on the "eee pad, asus nvidia logo" screen.

I was against all the problems people reported still bought the pad thinking they are just "random problems", every products has some of those. now I'm in the random camp. asus help!
[Asus  Eee Pad Transformer Prime] FogoTec:
Just Sleep Rebooting

I had the random reboots when I had .7. They stopped when I updated to .11.1. Now it works flawlessly until it goes to sleep. If it goes to sleep it reboots otherwise it works great. Wonder what would cause that behavior as it isnt doing anything while sleeping.

So until the fix I guess I just continue to turn it off when not in use.

Edit:

So after posting 30 mins ago I had a random thought to try something. I went into the asus custom settings and turned off the "Use ASUS Quick Settings". Since doing that my prime has been able to sleep.

Not sure if this will help others but it seems to work for me for the past 30 mins and no reboots when it would reboot immediately upon sleeping before turning off the setting.

I will monitor it and report back.

Edit again:

Ok not permanent fix. Now seems to randomly sleep reboot. Was stable for a bit. But subsequent sleeps it started rebooting.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
Today my Transforme Prime has really gone crazy.. constant reboots all the time, as mentioned in an earlier post. But now I also have problems with the wi-fi not being able to start sometimes, and also a message on the screen saying:

"Unfortunately, CMClient has stopped."

Anyone knows what that means?
[Asus  Eee Pad Transformer Prime] Reignzone:
I'm officially on my 2nd Prime, which I picked up from another local Best Buy Mobile, this morning. I had them install an Invisishield on it, from the original Transformer tablet. And to my surprise, it actually came out quite well. Now, hopefully this one won't be "return worthy".

I sincerely pray that our tablets can be patched here in the next few weeks.

Sent from one impressive piece of technology.
[Asus  Eee Pad Transformer Prime] bigblue95z:
After a 2 hour round trip, I finally picked up a Prime!! First time to the Prime forums and first thing I read is this thread. What a let down! Should I not do the ICS update?
[Asus  Eee Pad Transformer Prime] WHahn:
I've now got the 9.4.2.11 german edition offial OTA update

no reboots and no hickups. seems rather stable.

tegra 3 games are working.

wifi is low but working.

hope this helps :) sent from the prime ^^
[Asus  Eee Pad Transformer Prime] darkphaux:
I will post my experiences in hopes that they may be able to help. (although alot of this has been described by other already.)

I picked up my transformer prime 3 days ago. Upon getting it the first thing I did was upgrade to ICS (completely oblivious to any issues). Then I started downloading games/ browser, etc.

I guess my first random crash would have been while playing GTA3. At first I figured it was just an instability in the game. About 6 hours after that I got my second crash while another game was loading. (FLCOMMANDO).

Yesterday was the worst, and maybe it was due to higher amount of web browsing. I browsed for about 30 minutes, then crash, reboot. go browse agian, and not 15 minutes later, crash, and reboot.

Now, from the reading I've done it seems like everyone has a bit of a different "stresser" However I have found that web browsing seems to be a common denominator. From the first 2 crashes I was using Dolphin HD, to rule out the specific browser, I tried the stock one and it failed all the same.

To Remedy the situation I was going to try and download the 9.4.2.11.1 update (http://xdaforums.com/showthread.php?t=1452933) but I am canadian and can't use the US update. :(

Any other Canadians with this issue try and change the sku of the update? Im afraid to brick my device trying it, lol.
[Asus  Eee Pad Transformer Prime] slugbug2010:
And I think you need to remember that your embellishing quite a bit here - there have been no daily OTAs. Asus has send OTAs appx every week since the Prime has been out. And Gary is not handing out betas. The betas are easily found on this site, you don't have to get them from Gary.

If the beta does not work on your device, then.....well, you can't test it and that is just the deal. That's the way it works. I can promise you that the number of people that have the beta installed is more than the actual number of controlled and validated beta test group anyway.

We all got ICS x.7 the same week. Same goes for x.9 and x.11. So I don't understand how the Asus is considering US Primes more worthy than those located in other countries.
[Asus  Eee Pad Transformer Prime] thejamhole:
It's odd. I've got 42 hour uptime. Then again I haven't really done much browsing and the prime has sat in my backpack for most of the day. Will try some heavy web browsing and see what happens.
[Asus  Eee Pad Transformer Prime] darkphaux:
Turned off all my location services... no reboots for last hour and half of browsing in ballanced mode
[Asus  Eee Pad Transformer Prime] thejamhole:
My location services were on but I haven't really been using them actively. But still no reboots. Almost 44 hour uptime. Browsing was a bit choppy on the default browser. Youtube was also. But no reboots. Not sure why all of the sudden its being stable or I'm just not using it as much. Ota not beta.