yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] arutha1979:
I installed watchdog task manager in order to monitor app/process behavior. I have set the prime in performance mode and worked on it like I normally would.

I have not experienced any crashes yet. 1 day 10 hours of uptime. (of which 7 hours of human sleep ;))

I did however get an alert from watchdog while the prime was in sleep mode.

android core (home screen), 50.8% cpu, 4 alerts. These alerts happened while in sleep mode. That seems not normal to me. I do not use live wallpapers. The only widgets on the home screen are last.fm, grooveshark, and playerpro.
[Asus  Eee Pad Transformer Prime] luik:
"One option to try is to revert back to the last Honeycomb image through the manual update process"

I thought this was not possible ?!
[Asus  Eee Pad Transformer Prime] Etherial:
I think you'll find that you would be downloading the full 300+ MB ROM file so you are not 'upgrading' but flashing an entire ROM, so yes it is possible.
[Asus  Eee Pad Transformer Prime] awirtz:
No Trouble Found?

Just got my RMAed Prime back: "Test ok/ No Trouble Found".

Set it up with my Google Account, installed Apps, installed .11 Firmware. Internal browser using Desktop Mode to Facebook, lock-up, reboot.

On the plus side, my Smart Cover is now broken, too.

I've sent an email to Asus technical customer service, let's see what they will do now, otherwise the thing will go straight back to Amazon, my 30 days are not over yet.
[Asus  Eee Pad Transformer Prime] fenturi:
Ouch! That plus the one that got smashed does not give me warm fuzzy feelings about the RMA process.
[Asus  Eee Pad Transformer Prime] KlausPeters:
Is this only a future option which they are considering, or is it already possible?

I have the german build DE_epad-9.4.2.11.20120117 which causes my Prime to random reboots.

Prime is not rooted.

Now I downloaded the DE_epad-user-8.8.3.33.zip (~311MB) and placed its contents at root on a MicroSD. But the Prime is not recognizing it as a firmware. (I also tried placing the original .zip , the "update" and "asus" directory and the "blob" file at root)

Where did I go wrong?

Or is it not possible yet?
[Asus  Eee Pad Transformer Prime] jijau:
Honeycomb downgrading method doesn't work on my Prime. Has anyone tried the method suggested and succeeded?
[Asus  Eee Pad Transformer Prime] Bumble-Bee:
Infortunatly what the OP is forgetting is that you cant flash the full HC zip from the asus website.*The recovery that is shipped in the latest ICS ota will not accept that zip as the recovery keys have been updated.

Unless they realease a special "Downgrade" version that has been signed properly for the latest OTA's recovery the affected devices are out of luck.

On another note does the reboot happen regardless what mode the device is in (power_saveing / performance / balanced) ?
[Asus  Eee Pad Transformer Prime] luik:
Yes, it occurs in the 3 modes
[Asus  Eee Pad Transformer Prime] Turge:
I often get lock up problems followed by a reboot while the default browser is loading a page. While on vacation last week, I had quite a few reboots while playing "Solitaire HD" and this always occurred while cards were moving around the screen.
[Asus  Eee Pad Transformer Prime] gman16000:
Giving up

Been watching this thread and trying to have optimism but for the price I paid (I got tablet + keyboard dock), I really want something that doesnt reboot 2+ times a day.

I'm used to early adopter issues since I buy lots of products out of the gate...but my patience ran out and I'm going RMA route.

Glad to see Asus taking part in XDA....that is awesome and I really want to like this product ... but... :(

Good luck everyone and Asus....take care of these ppl!!
[Asus  Eee Pad Transformer Prime] Déhème:
There is another thread on XDA, where the dowgrading is discussed: http://xdaforums.com/showthread.php?t=1437285.

I have not tested it (as I have no Prime yet...), but here is what I understood:

1. Extract the US_epad-user-8.8.3.33.zip from UpdateLauncher_US_epaduser8_8_3_33.zip (or whichever applicable version for your region!)

2. Ensure your tablet is linked to a google account.

3. Copy that file to the root of a FAT32 SD card. NTFS is reported to not work.

4. Insert the SD card (or reboot): Zip file should be detected and installed.
[Asus  Eee Pad Transformer Prime] ezzune:
About to attempt this now, not very optimistic, but will report back.

Edit*** No luck im afraid, please, by all means someone else try however.
[Asus  Eee Pad Transformer Prime] KlausPeters:
I just tried it:

1st try with 32GB micro SD card (FAT32) in Tablet: no success

2nd try with 16GB SD Card (FAT32) in dock: no success

Here is a quote from the above mentioned thread :

"THIS IS NOT A GUIDE TO ROOTING, OR FOR DOWNGRADING TO .33 FROM ICS"

So we shouldn't really have expected it to work.
[Asus  Eee Pad Transformer Prime] ezzune:
YEah, I think I just wanted it too work too much lol. I guess now we just sit on our hands until the OP gets updated with instructions.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I also tried it, no luck here either I am afraid :) Tried with both a 2gb micro SD card, and a 8 gb sd card, both of them formated with FAT-32.
[Asus  Eee Pad Transformer Prime] jdbaker82:
Two weeks later and ASUS still has no clue whats going on (not surprising) I would recommend everyone return their Prime for a refund or exchange.
[Asus  Eee Pad Transformer Prime] ezzune:
Sadly everywhere is OOS for me till february anyway :'(

You never know, they might reveal the secret downgrade method to us soon lol
[Asus  Eee Pad Transformer Prime] luik:
Same here. Also tried to rename the file, unzip/change some files/rezip. No luck... We need the support of Asus on this.

Maybe if they would unlock the bootloader, the XDA community would find a solution but that becomes another debate :)

PS : my Prime is now back in the box ready to be sent back for a refund as I am reaching the end of the refund delay, snif.
[Asus  Eee Pad Transformer Prime] 760hacker:
Gary,

While we certainly appreciate your updates on the potential fixes, i don't feel like reverting to Honeycomb is a "fix." We all purhcased this tablet based on the promise that ICS would be rolled out and we would have a fantastic Tegra 3 tablet with ICS. It all sounds good on paper, now its time to make it work!
[Asus  Eee Pad Transformer Prime] d.bobo:
Yeah could not agree more with your words! My first thought: yeah maybe wait a few days hoping they will give us a real fix. But this morning I made the decision to send it RMA.

I hope I get a new tablet or something like that, and not a usual RMA process with returning the tablet to me with a note that it's tested and there's nothing wrong with it (at the moment of testing..)
[Asus  Eee Pad Transformer Prime] Evo_Shift:
Seriously, return yours if it's within your return period. The alternative is waiting for a fix or RMAing it which sounds like a nightmare to me.
[Asus  Eee Pad Transformer Prime] tylermaciaszek:
Yesterday was a day after he return period fought with the manager and got an exchange this one works perfect
[Asus  Eee Pad Transformer Prime] Evo_Shift:
Wouldn't rooting and using setcpu to put the governor in performance mode theoretically eliminate a lot of the reboots then, except maybe when turning the screen on after it's been off for awhile? Wouldn't all the cores stay active if you set the kernel to performance? (Not ASUS performance mode but in the actual kernel using setcpu)

Anyone tried that? Battery life would suck but if it was stable it would be worth it.
[Asus  Eee Pad Transformer Prime] Variationxbox:
Got my TP yesterday as the store finally got some in.

Got home, downloaded the odd app here and there (facebook among a few others) and did the upate that popped up for firmware. Now I'm on 4.0.3 and it's freezing then rebooting about every 5 minutes.

I did a factory reset to see if it was something I installed, but it still does it randomly. Web browsing usuall takes 10 minutes to crash, facebook app about 2, anything else about 5. Very dissapointed :( Going to try and exchange at the store, but they are showing none in stock, so not sure what's going to happen.
[Asus  Eee Pad Transformer Prime] d.bobo:
I had the same problem at my store (none in stock).. so I had to options my money back or sending it RMA. I choose for sending it RMA because the store where I bought this item has a 100 euro discount on the Prime.
[Asus  Eee Pad Transformer Prime] jdbaker82:
Excellent Primes just now hitting the store shelves and some are still having problem... this sounds more and more like issues with quality of parts being used and or maybe coming from different distributers. Where did you get it?
[Asus  Eee Pad Transformer Prime] HOFFERN342:
We all have that problem.. they are out of stock everywhere here in Europe, which means that if you decide to send it in, you will get a refund instead. You could also contact Asus and get them to RMA the product, to test it and try fixing it.. but as I have heard from other stories, they just hand it back with a note saying that everything was ok during testing.. and then they turn it on, and the reboots begin again.

It looks to me like it has nothing to do with batches, it is just that some of the tablets are reacting badly to the ICS update on a hardware level. If the developer who commented earlier is right, that means Asus should release a new kernel update in the near future to fix this problem.. I have til 17th of february according to Amazon.co.uk to return mine, so I will wait a little more (a maximum of 2 weeks) before sending it in.

At the moment, it works perfectly as a very nice and expensive paperweight.
[Asus  Eee Pad Transformer Prime] Zaiden:
This is unreal

I have had a paperweight since the update to ICS. Now Asus is telling us it will be 2-3 more weeks for a "possible" fix. I would love to exchange my unit, but I hear you are still likely to receive a faulty unit. Plus, my screen has zero dead pixels and perfect wi-fi/gps strength. I just don't want to exchange one faulty unit for another. Asus...fix this.
[Asus  Eee Pad Transformer Prime] Variationxbox:
Got mine in Canada from NCIX. I'm on hold with them to see what I can do about an exchange, but not holding my breath.

It's basically unusable, even sometimes takes 3 loops of booting to finally start.
[Asus  Eee Pad Transformer Prime] ptk10636:
Go I guess this is Gary

http://www.flickr.com/photos/nvidia/6686322341/
[Asus  Eee Pad Transformer Prime] Quantus:
I figured I'd add my voice.

I use my Prime in school; it's adequate for taking notes, amazing for lab manuals, a suitable distracting from some of the more boring histology lectures, and has the battery life that my EP121 does not.

While I admit that I am disappointed that my Prime suffers from the lockup/reboot issues experienced by so many here, I am willing to trust that ASUS will resolve the problem (wifi and GPS are fine for me). I am also disappointed that my prime works less than flawlessly even though I have elected not to root and modify, as I have done with all of my android phones.

For me, as an interim measure, I would really like to see a method to downgrade to Honeycomb, as it seems that the vast majority (if not all) of the problems are associated with ICS.

SO... a request for ASUS: Please develop/issue a method to downgrade so that we may use our primes reliably, if not with the cutting-edge OS we hope to see soon.
[Asus  Eee Pad Transformer Prime] kevin.chabot:
Nah, changing to performance mode doesn't help. I understand that they want to push a good update out there, but it is unfortunate that we can't just revert to Honeycomb. That, at least, would make the tablet usable.

Would be willing to help test this (have a WW model) but I'm kinda clueless to what to do... since most (beta) tests are in US only? So I requested an RMA hoping for (at least) a successful downgrade. I sure hope that the rumor about returning tables with a notice "there's nothing wrong with it" isn't true...
[Asus  Eee Pad Transformer Prime] awirtz:
Very true, I'm afraid. I've received my RMA back today, and apparently nothing's wrong with my Prime. Sadly the Prime hasn't understood that, because it keeps rebooting when I'm using the browser.

I've sent an email to Technical Customer Service, politely requesting an exchange model. Let's see if that is going to be fruitful.
[Asus  Eee Pad Transformer Prime] Boxbee:
I am giving up... I have waited for weeks hoping the issue would be resolved. I am finally giving in and shipping it back to Amazon. I loved the tablet (while it worked) and will most likely will get another one once this problem has been fixed.

I will check back here in the next couple weeks to see if this problem has finally been resolved.
[Asus  Eee Pad Transformer Prime] gbh62:
Try the Skyfire browser. I've been using just for two days, but now reboots yet. I was getting 2-5 per day with any of the other browsers with ICS+ being the worst, and Opera being the best of the others, in regards to reboots.

I think they should all work, or at worst perhaps "force close" if the browser itself is the issue, but none should cause the hold tablet to reboot.

---------- Post added at 08:54 PM ---------- Previous post was at 08:52 PM ----------

So, of course the next question for everyone, is "has anyone have reboot while using Skyfire browser?"
[Asus  Eee Pad Transformer Prime] kevin.chabot:
Can't say that I tried that browser, but I have had sudden reboots with any application. The tablet freezes for about 2 or 3 seconds and then reboots, sometimes 2 or 3 times after each other. I have had reboots in the android market place, acrobat PDF reader, android setup screen, browser, mail, games, even in the andoid configuration screen (3 times)... so don't think the browser is in any case responsible...
[Asus  Eee Pad Transformer Prime] HOFFERN342:
The browser is not the issue I think :) Mine reboots when using all the different browsers on my tablet (not all at once of course.. :P ).

It reboot on everything, sometimes it even reboots a couple of times before getting to the lock-screen. It seems like it goes completely crazy if I try to put something in the USB in the dock, or a micro or regular sd card inside it. Not sure if that is because it has to use the cpu to read from them..?

When i did a factory reset, it started rebooting when I was in the middle of the "first time setup" menu's :P I used the tablet 3 days from I got it on Honeycomb and had no problems, it all started when I installed ICS. So it has to be in the operating system, as one earlier developer said on this thread, he thought it might be the kernel.. which hopefully will be updated in the coming patch.

I have almost no light bleeding on the screen, no dead pixels, no scratches or any type of damage on the alimium cover, nothing that indicates that anything is wrong on the outside (but it is what is on the inside that counts.. isn't it?).. except the lock up and then rebooting problem.
[Asus  Eee Pad Transformer Prime] gbh62:
I have re-boots, but nothing to the degree you guys have described. I can only point to the browser(s) I've mentioned, and just once, using Google Music app. Also, since I turned off Live Wallpaper, the tablet is more stable.

It seems there are degrees of frequency of reboots that vary greatly from tablet to tablet.
[Asus  Eee Pad Transformer Prime] jeffplourde:
Would Tim Cook pose with the iPad 3 while all his customer's struggle with their broken iPad 2s?
[Asus  Eee Pad Transformer Prime] xzombiex66:
Ill add the locking up issue to the list of issues with mine, also the screen issue is quite annoying, sometimes gets bad for me when I use the recent apps button.
[Asus  Eee Pad Transformer Prime] cykotix:
I'm really anxious to see what comes of this. Lately my Prime has been rebooting so often it has nearly become unusable. At least I don't get stuck booting. I'm able to reboot successfully each time it locks up. Two nights ago, it reset about every 5mins within the 30mins I was trying to use it before giving up.

Regardless I plan on keeping the device so I figure I'll wait and see if this software update fixes my issues. If it doesn't, then I'll RMA like everyone else. Either way, I'm sure ASUS will make sure I end up with a working Prime before it's all said and done so I'm not too concerned.

And just for grins - Gary, if you guys need someone to test the bootloader unlock tool too, feel free to PM me. :)
[Asus  Eee Pad Transformer Prime] slayer69:
Thanks for the info Gary. I have a similar issue but its more of a shutdown issue and a battery spike (down) that I have noticed. I seem to be the only one that has this issue. From a full charge everything will seem fine....then I get a drop to 0%....then it will spike back up to the current charge amount. At times the TFP will just shut down. I did a day and a half of testing watching the battery from time to time and was able to capture the event in process. I will note that I only see if when the tab is left alone. I am exchanging my tab on Friday but wanted to let you guys know about this issue. PM me if you would like or need more details.
[Asus  Eee Pad Transformer Prime] cotr:
battery issue? I think, given the title of this thread, this is the best place for you to post about that other thing!
[Asus  Eee Pad Transformer Prime] slayer69:
Maybe...maybe not....it does cause the prime to shut down........maybe it could lead to helping to solve reboots......its hard to say, how do we know that people having this issue might have not realized that the battery is doing this???? I just posted to offer the details.......I am not into starting another thread unless its necessary. If the prime shuts down you loose the battery history....so therefore its just something for people too look out for if you find yourself having to start your prime back up after you just let it go to sleep.
[Asus  Eee Pad Transformer Prime] nerdninja:
Gary, I've been having this issue with my tab (not rooted, was fine in HC) and got an RMA on Friday. Should I send it in, or should I wait?
[Asus  Eee Pad Transformer Prime] cotr:
You should start a new thread so that people with that problem have a specific place to discuss it. More importantly, you can see if anyone else is having that issue. Lets keep this thread focused on lock/reboots and awaiting Garys response.
[Asus  Eee Pad Transformer Prime] kevin.chabot:
Does this help?

Unfortionatly, I am also having issues with my prime running ICS. While trying to fix the problem with ASUS support, I did notice a couple of things (don't know if this helps at all):

- When asked to do a factory reset, my prime even rebooted at the second configuration screen you get when you start your pad (please select your keyboard layout).

- Sometimes, my prime reboots twice.

- My prime reboots more frequent now compared to when I first updated to ICS.

- I have a keyboard with my Prime; it likes to reboot often just after docking / undocking the keyboard

Last thing ASUS asked me to test was to: "What you can try is to drain the Epad of all power in the battery.

You can do this by turning on all options like Wi-Fi etc.

After draining it, charge it completely while its turned off and then try it again."

Altough I did charge it the first day and yesterday for over 8 hours... Let's see what happens...
[Asus  Eee Pad Transformer Prime] slayer69:
Oh ok thread police....I will get right on that.....was just offering information....
[Asus  Eee Pad Transformer Prime] surroundedbytrees:
People need to relax

So I've been poking around here for some time. I've seen more then enough people about to lynch ASUS because something seems off with there Prime. I've also seen some suggest a lawsuit. Let me be clear this is the BEST Android tablet on the market at the moment. Is it perfect? NOPE. Is the other OS (iOS)? NOPE.

I owned an original TF101. What I saw with that device was at least 11 firmware updates from ASUS (between spring 2011 launch and Dec 2011). REREAD that ELEVEN updates to address issues and improve functionality of the device. ASUS has been STELLAR in supporting it's products and addressing the problems that have popped up.

Those of us that have been lucky in getting our hands on a PRIME need to understand and accept that it might take some time before all the kinks are ironed out.

If the device disappoints you too much at this point why not return it, and wait a couple months by which time ASUS will no doubt have released 3 or 4 firmware updates to correct the minor inconveniences.

Gary it would be helpful (although quite possibly something the marketing guys would frown upon), for ASUS to post a list of known issues that they are tracking. My unit for example has the occasional reboot/crash, the poor display colour rendering, and a decreased wifi range (as compared to the TF101). Simply knowing that ASUS is looking at addressing these issues in an update now or in the future would set my mind at ease. As a reasonable person I'm not expecting all these issues to be resolved today/tonight or tomorrow. I do think that with sufficient time to test we will see updates over the next couple of months that address all of our concerns.

If your 1st Android tablet is the Prime, browse over to the original Transformer thread and poke around. You will see that ASUS has supported the product well, and that it respects it's customers
[Asus  Eee Pad Transformer Prime] pceasar:
While some of us may have many devices and are probably feeling sympathy for asus or just tired of complaining, we have to realize for some people if you buy a new car to take your kids to school and then you had various issues with it, you'd be frustrated. I'm not saying the prime is a car, I'm just saying that depending on how you weigh your importance a functioning or non functioning tablet could be something that really drains a user and thus their need to express their frustration. As an avid android supporter I dont advocate that we just shoo away people with names like "AndroidPhan" to apple, I'm sure he's not an "ApplePhan" he just liked the hype for the TFP and it is a beautiful device but sometimes when you're down a creak and you dont see any help you can panic as I'm sure many of the complainers are doing. Thanks Gary, hoping you're really an Asus employee, for stepping up and acknowledging our issue, sometimes the sooner these things are done/acknowledge and advice of a potential fix coming helps to calm the nerves of those with a love for the concept of the TFP but also with quickly approaching store return dates. Just note, if you're complaining about a complainer, you're complaining also. It's been a tough experience for many, lets give them a bit of a break and to those with the tough experience try not to lose it altogether, vent but keep your return date handy and act on it prior to it running out if there's no fix.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
+1 very well said I couldn't agree more.
[Asus  Eee Pad Transformer Prime] Frooty:
While I agree with you, I just want to point out that to some it isn't a minor inconvenience. I can't even use my tablet for more than 5 minutes without it rebooting, and others can't even boot it up all the time. I'm sure you can see how we'd be frustrated that we spent $500 or more on something that is basically just a paper weight to us. That's a lot of money, and for at least right now, it feels a little wasted because we can't so anything with what we got.

Now I do agree that we just need to be patient. I'm not complaining that Asus is taking forever to respond; I understand how it can take a while to track down the bug and fix it and then test it. I also understand how new products can have unexpected problems so I'm not complaining about not having a working tablet.

So I'm just trying to say that it is reasonable for people to be frustrated when they can't use something they paid a lot of money for. However I also agree that we all just need to be patient and wait for a fix.