yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] StoneCracker:
The 9.4.2.11 update fixed all my noticeable reboots. But I don't have a way to see if it reboots....
[Asus  Eee Pad Transformer Prime] junrider:
This prime had a 3rd party live wallpaper (caused lag on the main screen, but smooth glides on the app and widget screen), had a radio app on, then opened up youtube and tried watching an hd , flasher player doesnt matter had it installed and uninstalled when tested, then tried browsing. With all those on the recent and switching back and forth, a reboot would start. Sometimes its just youtube and the browser on the recent, some times its just youtube and a radio app, sometimes its just browsing, and sometimes it would restart all by itself.

Try running multiple apps on the recent and switching back and forth.
[Asus  Eee Pad Transformer Prime] demandarin:
No wonder its rebooting. You're purposely trying to overload the system by using up all the RAM. Of course Prime would do this if it caught itself suddenly out of RAM while constantly trying to switch back n forth. MY Ipad, even without true multitasking did this. If you have a bunch of stuff in background, some Ipad apps do run in background, and playing a Ram intensive game like Infinity blade or something, then it causes Ipad to reboot. How do I know it ran out of Ram? Cause I had sbsettings, sort of like a multipurpose widget. It would show me my RAM being used and what's left in real time. Whenever I would back out n look at it Ram was always dangerously low. If it ever dipped too low, it would cause my Ipad to reboot. My ipad1 only has 256mb of RAM, so its easy to burn it up. All those apps you listed are very RAM intensive.

IT'LL be different if your device just randomly rebooted. BUT WHAT YOu describedbis not a random reboot. Prime doesn't have unlimited RAM. It was overloaded too quickly then switching back n forth constantly is just asking for a reboot.

WHY make it purposely reboot if it doesn't on normal use? ANDROID would normally shut down other apps when Ram needed, if not enough currently. BUT IF you doing all that very fast. Then what would you expect. Device rated for 1Gb of Ram but we all know not that much is available after Android system processes. More like 500-700mb at most. Sometimes 800mb after a fresh reboot n not that many startup apps launch.
[Asus  Eee Pad Transformer Prime] thejamhole:
I tried to flash the beta over my OTA update. No dice. Just gives me the red dead android. I tried it quite a few times. Loaded the update zip to my device, reboot while holding volume down, then hit volume up to select, then dead android :( And yea, while the prime is just sittin there, no problems at all, wifi on or off, it's once you start using it that we have reboot problems. Maybe bad ram like someone in the chat said. Who knows, at this point.
[Asus  Eee Pad Transformer Prime] junrider:
Do you actually read all of the post? I stated instances where reboots happens. And it even happens when the prime is on sleep mode with nothing on the recent. It happens when the browser is the only thing on the recent. It happens when you are on the browsing and then you want to watch something in youtube. IT even happens when the prime is just reboot and before it gets to the main page, it reboots again twice. All this happened after the latest ASUS firmware update.

He wanted a test I gave him a various scenerio of testing parameters.
[Asus  Eee Pad Transformer Prime] thejamhole:
So for some that latest ota fixed a bit of the reboot issue, but for some it made it worse? Am I dreaming or is this for real? How much money have we collectively spent on our primes? A BUNCH. Then you make another better one? Im leaning towards saying they should just replace all our primes with the new one. I have an asus eee pc netbook and it doesn't reboot at all! It's great. What happened asus? Is android that complicated?
[Asus  Eee Pad Transformer Prime] junrider:
I know, my wife's prime has been good to her most of the time till tha last update, then all hell broke loose. I have my prime in the warehouse waiting shipment for the 3rd time and now I have to go to bestbuy to return my wife's prime. Bestbuy might ban me from their store at this rate. But at least they get to see, hold, and play around with the prime before it gets shipped back to Asus. This model is said to never going to be available on their shelves.
[Asus  Eee Pad Transformer Prime] waxlabo:
i just got my prime and updated to ics, it is locked up and wont boot up now. how do i get it to boot?
[Asus  Eee Pad Transformer Prime] pceasar:
Well since the beta has been working so flawlessly for me I went out and gave asus another $150.... yea i'm docking!!!! thanks xvsacme
[Asus  Eee Pad Transformer Prime] junrider:
Hold power and volume down till the prime reboots.
[Asus  Eee Pad Transformer Prime] haitiankid4lyf:
I haven't noticed any lockups and haven't had any reboots. However, I have had some other small issues with the screen

Few times right after the update the display on the acerbity would move about 1or 2 pixels up and right back down a reboot would fix it

And just recently a small section on my screen(where the 'b' key is on the keyboard wouldn't respond) reboot fixed it as well.

Will try and record if/when they happen again
[Asus  Eee Pad Transformer Prime] waxlabo:
thanks that helped! sadly now it randomly locks up when i'm using it... not a fun ride for my new toy so far. eeekkk. hopefully patches or new firmware fixes will come soon enough.
[Asus  Eee Pad Transformer Prime] Kolham:
For me... Honeycomb worked for some days until first ICS was launched. With ICS my reboots started but only 3 or 4. After those reboots everything worked fine even for days!... but the last firmware makes reboots each minute. If I switch off the Wifi then only reboots when I play a game or running an app.
[Asus  Eee Pad Transformer Prime] AndroidPhan:
If your not experiencing this issue than why are you on this thread. This is about Random Lockups and Reboots, not minor bugs. Stay out
[Asus  Eee Pad Transformer Prime] thejamhole:
I would think that if you just got a prime, and it was working fine on honeycomb, you would NOT want to update, especially after reading about everyone else having problems. But of course once you did because you thought you wanted ICS that badly, you are super pissed because now it's basically unusable. Or usable in small bursts.

This might be a stupid question, does sbf work with these like it does on phones? If it does, can't we just take the original honeycomb image and flash? Then start over? Or does it not work like that.
[Asus  Eee Pad Transformer Prime] riker147:
I'm not positive, but I think people don't have a choice. I think after postponing it 3 times, it updates automatically.
[Asus  Eee Pad Transformer Prime] fenturi:
my first prime had the reboot lockup issue. So far the last 24hrs of my new one has not rebooted under ICS. However the screen bleed is a lot more noticeable . If there were lots of them around I would return it but with how thing are i am not sure. It makes me think this batch was all re-opened for a hardware fix and and added more screen issues, but who knows,

I just wanted to post to the others with the lockup bug, some do work (so far).
[Asus  Eee Pad Transformer Prime] Boxbee:
I updated to 11.1 beta and am no longer getting any random reboots. I am now having a new problem. Every time I let the tablet sleep it won't ever wake up... I have to reboot it to get it working again.

Also I'm having a weird issue with YouTube . When I use my keyboard in YouTube it flashes really fast and is hard to use.
[Asus  Eee Pad Transformer Prime] thejamhole:
So is there any way to get the beta update to work over the ota? I keep getting the dead android.
[Asus  Eee Pad Transformer Prime] qery:
Yup, I have same problem but I'm on .11 WW. Since now I had not this problem (.7). Sad is that my tablet still keeps locking and rebooting...
[Asus  Eee Pad Transformer Prime] Spaz007:
I have exchanged my prime since I had a lot of issues with ICS. I'm currently running my new Prime on honeycomb. Honeycomb is running great btw. Gary had said at one point that certain settings caused issues with ICS during the upgrade from honeycomb. Gary also said the issues are being fixed. I also heard rumors that the issues are all hardware related. Does anyone know what the truth really is? If it's software issue only then I'm not updating till ICS is fixed but if is hardware I would update just in case I had a second bad prime.
[Asus  Eee Pad Transformer Prime] Rolo:
Lock ups and reboot both before and after ICS

Got a UK prime I'd preordered in December. Had it nearly two weeks now. It's been randomly locking up and crashing both before and after the ICS upgrade. It was a mission just to get the ICS upgrade on there as the upgrade process kept crashing.

Attemping to return it now, just wondering if it's a dodgy unit or just what's to be expected? Ebuyer stopped selling them from the looks of things (or maybe they jsut not got stock).
[Asus  Eee Pad Transformer Prime] newellj79:
I have been getting reboots very often since the ICS upgrade. It seems to happen most when video is involved. Sometimes just while watching. Almost every time if you close the keyboard/dock. That is, when you open it, it will freeze and reboot after a few seconds. On occasion I will get a reboot while doing low cpu usage tasks like web browsing. This is a unrooted tfp. I not to concerned about, I understand new products have bugs. Just wanted to share my experience in an attempt to help ASUS. Thanks.
[Asus  Eee Pad Transformer Prime] hunter99507:
It seems like you tube is loading better but it seems to buffer at the end end of the video. It seems like the cache size needs to be upped. By the wayiam running the latest version on my prime
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I've been saying all along it's hardware related I have no proof but I work in the IT field and have been troubleshooting for 20 years and all signs point to something different in X prime vs Z prime. At the same time Asus may be able to come out with a firmware fix that will allow it to play nice with all hardware involved but I wouldn't take my chances I returned mine for another and haven't looked back.
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
Never heard about different prime before. May I ask you what's that and how we can check if we have an X or a Z one?
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Lol...... classic

X= freezes and locks up with ICS aka the minority of Primes

Z= works fine with ICS no lockups aka the majority of Primes

If you have X just exchange it until you find yourself a nice Z. : )
[Asus  Eee Pad Transformer Prime] junrider:
Or if you keep getting X you can exchange it for $. After getting an XXX in a row finally got a $ :D.
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
Nice :)

But what does it really means, the hardware in a X is bull**** ? or it's just not compatible with the update?

And most important, is it possible to identify clearly a Z or it's just a Z if it do not bug?
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
No one knows for sure exactly what the difference is except maybe Asus but they won't tell us it could be different hardware maybe some parts are from different distributers who knows it's all speculation maybe a raccoon pissed in a box of the processors causing them to lockup all we know for sure is that some Primes lockup and some dont regardless of software installed.
[Asus  Eee Pad Transformer Prime] junrider:
I thought that was why they have serial numbers to differentiate the batch, but yet some are opposite poles and the rest are in the gray area of the prime's functionality coming from the same batch. Probably that dam raccoon did piss on a batch of ICUs and thats why some reports of perfect primes, some reports of crap primes, and some are in the middle. Guess it all depends on the splash zone.
[Asus  Eee Pad Transformer Prime] epology:
After uninstalling Flash on my Prime I was able to work for some more hours after the last post, but got another reboot then. So I suppose Flash is not the culprit here. Maybe it helped the browser by lowering needed cpu power which would align with other observations made in this thread.

As for the hardware / software debate I would argue, that our problems are unlikely caused by faulty hardware because of Honeycomb running just fine on the tablet. I'd appreciate it if ASUS could clarify however.
[Asus  Eee Pad Transformer Prime] junrider:
Is Gary key still alive? Havent heard from him since he got back on his vacation or meeting...
[Asus  Eee Pad Transformer Prime] Spaz007:
I sent a PM to Gary... I would like to know. I may update to ICS tonight or tomorrow. I like the fact I have a working Prime right now.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
If he is, then I do not believe that he will answer us in the weekend :) I am expecting an update on how the work on the patch is going the coming week (monday?).

I contacted them yesterday, and hopefully I will get an answer tomorrow on their opinion, if I should send mine in to them, or if I should wait for an upcoming patch. :)
[Asus  Eee Pad Transformer Prime] a Mandroid:
I have one of the X ones, that randomly locks up and reboots. I have made it behave like a Z one by rooting it using Vipermod and then removing all the asus customizations (e.g. com.asus.*) and Mobile Network. Worth a try - use vipermod to root, and once happy you can easily unroot. However, it would be nice to have an official solution.
[Asus  Eee Pad Transformer Prime] Bloodsaw90:
As an owner of a X prime I made some very strange observations of the behavior from this issue with the reboot.

If I just browsing around, for maybe 15min, everything works fine until the reboot comes. But after the first time it reboots, this happens much more frequent. The second start is just normal, but I can use the Prime only about 5min until the next reboot comes around the corner. At the third start, the Prime cannot even boot without rebooting, the second Asus screen(with the loading wheel) comes and bam!... freeze & reboot. on the fifth start the prime cant manage to reach the second boot screen, freeze & reboot already at the first screen. Mostly beetween 1 or 2 failed booting sequences the prime manage to boot. If I shut it down and wait about 10minutes before starting, the same begins again.

I'm guessing that its a problem with the graphic processing, if i'm using more graphic-heavy apps, the first reboot comes even sooner, in relation to the behavior i think its maybe a thermal problem. Like the processor becomes too much work or were clocked too high from the faulty ICS and overheats.

This would match the fact that some other users said that they were able to use the prime longer if they use the energy-saving modes instead of the power mode.

But I cant imagine why the most of the Primes just work well... I've read something about one charge that was delivered with dust behind the display?! Maybe they used on some other charges lesser thermal grease. :D
[Asus  Eee Pad Transformer Prime] HOFFERN342:
@Bloodsaw90, that could sound like a reasonable explanation, since it always reboots like you told now.. and it always happens when using the processor more heavily. But on the other hand, it does not explain why my tablet worked perfectly with Honeycomb.
[Asus  Eee Pad Transformer Prime] t3ch7:
I just bought a Prime today to replace my HTC Flyer (giving it to a family member). Besides any wifi/bluetooth issues (which I will be testing out), I'm going to run the thing with stock Honeycomb for a bit (I think playing back a HD video purely in software mode should be a good torture test for the Tegra 3).

I'm not sure if I want to update to ICS yet until I hear more about any fixes or problems (general hardware issue, is ICS causing hardware issues, etc)- luckily, there's really not much in ICS I really need over HC at the moment.
[Asus  Eee Pad Transformer Prime] Bloodsaw90:
Hm a reasonable explanation maybe is that its not the fault of the hardware.

maybe the faulty ICS is causing trouble with the processing unit, but I can't find the clue why there should exist 2 versions of the Primes, those where ICS works and those where it doesnt. My Prime has also worked perfectly on honeycomb even while using much performance(tegra 3 optimized games), if it is a hardware problem it must has occured on honeycomb too. So I'm a bit confused why this happens. another thing that i can imagine, is that on some primes the update were faulty, like some or more files are corrupt, and maybe one of these files is containing parameters to control the processor clock or smth like this.
[Asus  Eee Pad Transformer Prime] cotr:
I don't think its hardware. If it was, most people with troubles wouldn't be seeing a different reboot frequency with last weeks update.
[Asus  Eee Pad Transformer Prime] iam76:
I still get random reboots. i don't have the 11.1 update though. i hope i dont have to return this one as i did the previous one... i really want to love this machine
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
X or Z

Am I blind?? I thought not but I still don't know where to find the information about X or Z.

Is that written on the serial number?? I doubt, I don't have neither X nor Z in it.

Actually I can't see any X or Z anywhere on mine.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
What he meant is basically that he divided peoples Prime's into his own groups.. x and z.. you can call them a and b if you want. Some of those came in different shipments for example, and then one of the shipments (b) was damaged on the ride or something like that :) You got a better idea now?
[Asus  Eee Pad Transformer Prime] uglyren:
TP Random Lockup Observation

I received my TP last Friday Thursday from Amazon.ca.

Like many others it came with HC and was stable until I loaded ICS 9.4.2.11. Now it crashes quite often and usually when using the browser or market apps.

I have the BC hardware. I have observed that unlike others, when mine is switched into performance mode I am much less likely to crash.

Aside from that I am quite impressed with the actual build quality and performance of this tablet.

I am a professional Quality Assurance Specialist within the R&D department of a major broadcast video hardware manufacturer. Although it doesn't happen often, I have seen problems like this make it out into the hands of major broadcasters with whom we have multimillion dollar contracts.

Due to competitive pressures most High Tech companies have aggressive development and QA schedules being driven by the need to get cutting edge technology out to market ahead of the competition. This means more problems being worked out in the field that should've been caught before release.

Remember the Intel Sandybridge release almost exactly 1 year ago? I do, I had just bought a shiny new Dell XPS8300 with the i7 2600 when a recall was announced for a defective controller in the main chipset. It hagn't been out a month at that point. Over 3000 Engineers and QA specialists missed that one if I recall correctly. It was estimated to cost Intel $700 million in returns and Sales loses.

Anyway, **** happens when you're on the bleeding edge but I have every confidence that Asus will resolve these issues for those of us experiencing problems.
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
My god, I'm getting too old I guess :) Many thanks ;)
[Asus  Eee Pad Transformer Prime] Spaz007:
A new customer support program... interesting...
[Asus  Eee Pad Transformer Prime] fenturi:
My replacement for my prime that rebooted after installing ICS arrived. It came with HC, and I noticed right away that the light bleed was worse than on my first one.

But, I thought I would see how the ICS install went. Right now it has 48hrs of up-time and there have been no reboots.

The Wi-Fi does not seem as good as the first, but I do not have an easy way to test as my internet speed is capped at 10. But movies streamed better on the old one over wifi.

Ser is BCOKAS Same as the last. kernel is 2.6.39.4 Miumiu #1 (that is different)
[Asus  Eee Pad Transformer Prime] nerdninja:
After installing the 9.4.2.9 update that was floating around, I went from constant reboots to no reboots in the past 4-5 days of heavy usage under all conditions.

I have an occasional video glitch, but I'm afraid to install the 9.4.2.11 update for fear of re-introducing the reboots.

BCOKAS serial number here, too.
[Asus  Eee Pad Transformer Prime] PuvMan:
Update on my 11.1 install.

background - bought on 1/18. Has a December 22/23 build date (Can't remember exactly).

On the 18th night I installed ICS 9.4.2.11, and immediately had the constant reboot problem. Gave up Wed night, and didn't have much time to play with it Thurs night.

Friday night I installed 11.1 - and wow - night and day difference. Everything seemed stable. Used it all Friday night, all day Saturday. Left it to charge Saturday night. Didn't fully shut down.

Sunday morning - checked my email on it - followed a link to slickdeals.net - the browser hung, and then reboot! Since then though, it's been fine again. Couple hick ups on youtube, but nothing severe.

Tested to GPS in the car last night, and it registered, picked up around 16 sats - connected to 13 or so. Voice controlled navigation back to my house - tethered to my N1. Worked pretty smoothly the whole way home (only a 15 minutes drive, but still - it worked.) I'm sure the GPS signal was not as strong as it would have been on some other devices - but for what it's worth - it worked!

Overall I am happy - as it performs really well with 11.1, and build quality it excellent! I have a little light bleed - but only noticed it initially - easy enough to ignore on a day to day basis - I don't even notice it now.

One disappointment is that for the amount we have spent on it - we shouldn't have to jump through hoops to get it to work, but also being in the tech field (business analyst) I completely understand the need to be on the cutting edge! These things are common with new OSes, and new hardware. Growing pains if you will.

I'm looking forward to what the final fix will be, and perhaps a full explanation from Asus - hopefully?

I am thrilled by the CS response we are receiving from them - and look forward to having much fun with my tablet!
[Asus  Eee Pad Transformer Prime] waxlabo:
i tried 11.1 also but i wasn't so lucky. the rebooting is still very random. i havn't been able to figure out what is causing it to reboot also, it is very random.
[Asus  Eee Pad Transformer Prime] sjamesje:
Update - New Official Firmware from .11?

Is there any way that we can get an update from ASUS (Since this is the official ASUS page) on when the official firmware update will take us from the lockup/reboot issue of .11 to the stable .xx? If this were my device, I would go with the beta, but since my wife and I share the tablet, I want to wait for the official release.
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
Tablet switch OFF when performance mode ON

Hi All,

I just noticed today, do you guys experience it when every time you turn on the "Performance Mode"

and start playing some graphics and CPU intensive games such as Dungeon Defender:Second Wave or Sprinkle.

The Prime tablet will just shut off itself. Then I have to manually turn it on and boot up the tablet again.

This won't happen if I am activated the "Balance Mode".

Any idea? Or could it be only happen to those Tegra optimize games? :confused:

By the way, I just got this tablet few days ago, and updated to ICS 4.0.3

Please I am really need some attention here, this bug really bothers me

Sorry for my bad grammar