yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] surroundedbytrees:
Honestly if my unit was rebooting like that and basically nonfunctional I'd be returning it. Now for me seeing that i bought mine at a local BB that wold be easy, for those that bought from an online retailer (ie NCIX or something) that sucks big time. If that was the case I'd be returning it to ASUS and politely informing them of what colour of sleeve i wanted ;) Gary if you are reading this ASUS needs to somehow insure that people who have got what appears to be lemons are made whole (with a replacement). Throw in an accessory or something for these peeps! Those $35 sleeves cost what to produce $10...That's damm cheap good will to garner from the few affected
[Asus  Eee Pad Transformer Prime] Stoney 666:
Congrats on your mod promotion...
[Asus  Eee Pad Transformer Prime] dabbill:
Mine is also having these issue. I notice most of the graphics tearing when opening the recent apps. The bottom app listed doesn't always scroll. Also the whole screen flickers when opening the recent apps randomly.
[Asus  Eee Pad Transformer Prime] gman16000:
ICS

i had the device about a week with hc and never had issues. was pleased asus released ics early and upgraded via ota update. i never rooted the device or anything like that.

reboots are random but always seem to occur with the device becoming completely unresponsive. then after about 5-10 seconds i get the asus boot screen. never had a rolling set of reboots (yet) so i guess it could be worse.

i'm disappointed and not recommending the tablet to friends at this time. this is the cost of being an early adopter sometimes. i have faith that asus will make things right.

as an android developer, i'd be glad to help any way i can (logs, hardware info, etc)

cheers!!
[Asus  Eee Pad Transformer Prime] cotr:
Thats what I was trying to convey but was unable to articulate it on my Cappy. I dont understand why people are venting and showing some sort of intense anger to company that is currently working on the issue that has been around for 7 days. My point was to wait (see the part where I said wait for Gary to respond) or just switch to a non-techie platform.

The Prime is my car. I travel four days a week and have four several years. I use the Prime as my personal device. The reboots are annoying as hell. But in understand that Asus is working on it and providing what I consider to be exceptional support.

Lets just all take a sip of some whiskey and wait for a word. I wasnt complaining about the complainer, I was complaining that this is the not the thread for it. As stated in title.
[Asus  Eee Pad Transformer Prime] slayer69:
We all realize that you are a new mod here at the forums....what you must learn though before you chastise people for posting in what "YOU" think is the wrong place is that we see an opportunity to help out Asus in replicating said issue. If you read his post it says "We have identified two issues that could potentially cause this problem".....POTENTIALLY...meaning not sure....or it could be.....those of us that see this have the chance to give more data to them to try to help them find a solution........and just so you know...after I posted my results....I got 2 pms from people having reboot issues that started looking at their battery and noticed the same thing happening to them......

SO for users that are having a reboot issue I would love to see you run a test for the community and try to see if there is a relationship....

1. Do a full charge of your prime.

2. Take if off the charger.

3. Let it sit and sleep (i know its hard to put it down)

4. Every 10-15 min unlock the device and look at your battery icon and see if there is a red ! on your battery.

5. Then go into settings/battery and make sure you have not had a spike, (Sometimes it will happen while its asleep)

6. Keep repeating these steps......if your device shuts off boot it up and check the battery usage asap.....you may get lucky and see the old history.

I do hope this will help to come to a solution......and will help Asus...and all of us.

In case you missed my other post here it is:

http://xdaforums.com/showpost.php?p=21512513&postcount=23
[Asus  Eee Pad Transformer Prime] cotr:
(As much as I have been trying to keep this thread complaint and irrelevant post free, my inner a-hole is coming out in force on this one....)

Aw, thanks! Im sad that it took nearly six years (been here since the initial mods of Windows Pocket PC on my HTC 8125) for a welcome and a heart to heart sit down about how XDA works. Thanks slayer69!

Everyone,

I apologize if my attempts to ensure that this thread, being the official ASUS thread regarding lockups and reboots stayed on track. My sincerest apologies. As Slayer69, a member since 2009, just thankfully pointed out to lil 'ol newb me, I should have known better than to ensure a calm waiting period for a response from Asus. I guess that I should shut up and continue working with the Asus Taiwan and California teams on the replication and testing of the solution (YES, its being test, thats why I have been telling you imbeciles to wait).

Thanks everyone for showing me, after six years, that the point of a thread is not to maintain the topic.

P.S. I am not a mod. Let the flaming begin!
[Asus  Eee Pad Transformer Prime] Lee1972:
Mine has rebooted after I turned it on, went into settings it then rebooted before I'd even hit check for update.
[Asus  Eee Pad Transformer Prime] hunter99507:
Gary please help

Can someone help me please. I want to know if asus is aware of the youtube issue. My youtube buffers every couple of seconds on hd setting. I have a wireless n dualband router, 2 iphones, 3 computers, a roku player and an xbox and i do not have youtube issues on any of those devices. I have a 40m\5m connection.

I just want to know if asus is aware of the problem. Thank you.
[Asus  Eee Pad Transformer Prime] ptk10636:
Well I went and did it. I went back to where I purchased my Transformer Prime and explained all the delays in ASUS getting a fix. They agreed to exchange mine for a new one. I am charging the battery now. Lets see if it was the hardware or not. Crossing my fingers.
[Asus  Eee Pad Transformer Prime] LiqMat:
Galaxy Nexus as well.

I'm sure most of you are aware, but I have been seeing articles pop up all over the web that ICS is also rebooting the doo doo out of the Galaxy Nexus as well. Sounds like ICS to me.

http://www.androidauthority.com/is-y...booting-45167/

http://www.androidauthority.com/is-y...-update-45484/

http://phandroid.com/2012/01/17/asus...er-ics-update/
[Asus  Eee Pad Transformer Prime] riker147:
Yeah. I did the same thing. Had to wait a week before I got a new one. I've had the second one since Monday ( Jan. 23) and so far not one single reboot after updating to .11 OTA.

Sent from my Inc. 2
[Asus  Eee Pad Transformer Prime] Turge:
None of your links work..
[Asus  Eee Pad Transformer Prime] Etherial:
Those links are broken, can you repost them?
[Asus  Eee Pad Transformer Prime] xxgmon3yxx:
Last night the power button did not let me turn off the screen or the tablet I dont know if is ICS related or not. I was able to drain the battery and reboot and its back to normal hopefully it wont happen again.
[Asus  Eee Pad Transformer Prime] darkphaux:
I've heard rumours that Amazon.com isnt shipping anymore TP's due to high return rate. Havent confirmed that but maybe that woudnt be such a bad thing.

How many people got Perfect Primes? (No GPS/wifi issues, light bleeding, No reboots, running ICS. I'm thinking about exchanging mine, but am afraid I would end up getting one even worse off. Mine has no light bleed, good GPS/Wifi, However it reboots almost exclusivly while browsing ( can watch netflix for hours, and I get days up uptime if I let it sit, had a reboot while gaming once or twice)
[Asus  Eee Pad Transformer Prime] Etherial:
Certainly seems that way...

http://www.amazon.com/Transformer-TF201-B1-CG-10-1-Inch-Screen-Tablet/dp/B0067PLNRQ/ref=sr_1_2?ie=UTF8&qid=1327618059&sr=8-2
[Asus  Eee Pad Transformer Prime] ptk10636:
Here is an early update. TFP is still on charger but I am using it. I have not upgraded to ICS yet still running HC.

Good News I have the Rip Tide Demo back. It was gone on my old TFP.

GLOWBALL Still will not let me go to the Under Sea world only the Clown world. When I try and go back to the main menu the program restarts.

I had a number of programs running to include Netflix then stepped away. All my program were closed when I got back. I think due to a reboot. :-(

I am going to hold off a little longer before going to ICS to see if I have any reboot issues in HC running the different programs.
[Asus  Eee Pad Transformer Prime] oakvnl:
I currently have no issues on mines, I'm lucky. I have the 64gn gray tablet and dock. I was on HC with no issues, and download apps and etc, and then after ICS update, I did have reboot/ freeze issues during browsing, but after a factory reset, NO MORE REBOOTS OR FREEZES. Even before the factory reset, I had weird screen flickering, and youtue app had weird lines and flickering. Im lucky a factory rest sloved that issues, I was afraid of returning the item.
[Asus  Eee Pad Transformer Prime] Variationxbox:
And the store I got won't return/exchange it because they can't tell if it's the hardware (which its not) or the software (which is it is, obviously something with ICS), so now I have to deal with Asus. Sent a support email, nothing yet.

My Prime still reboots about every five minutes regardless of what I'm doing. So frustrating. Wish I could find out when the update 'fix' would come out so I at least know to return it or not before the return policy ends.
[Asus  Eee Pad Transformer Prime] Reignzone:
So, I sort of feel like ASUS is planning on forgetting about those of us who purchased this tablet, once the 700 series is released.

Honestly, they botched this release, 100%.

And the fact that so many of us have reported physical or hardware issues, most of which are the same... is horse****. Pardon my French, but F*** this company and everything they stand for with a capital F, and their carefree sense of shipping half-ass products.

This light bleeding situation is driving me nuts, and it almost seems as if it gets worse by the day, or the slightest bit of pressure on the screen is contributing to even more being shown.

Yes, I sure did just tell you how I really felt.

ASUS dun' goofed.

Sent from my Transformer Prime TF201 using Xparent Cyan Tapatalk
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
+1 I feel exactly the same way
[Asus  Eee Pad Transformer Prime] LiqMat:
http://www.androidauthority.com/is-your-samsung-galaxy-nexus-randomly-rebooting-45167/

http://www.androidauthority.com/is-your-asus-transformer-prime-rebooting-after-ics-update-45484/

http://phandroid.com/2012/01/17/asus-transformer-prime-rebooting-after-ics-update/
[Asus  Eee Pad Transformer Prime] thejamhole:
At over 94 hours of using on balanced mode, wifi on and off. mostly off because it sits in my backpack for 8 hours during work. So that might be some of it. But play games, browse, youtube, all seem to be oddly, working fine now. I guess it took a few days but that ota fixed a few of my issues. Would be nice to use the prime on performance mode without it stuttering. Will give it some work in performance mode and see if i get a reboot or a hang.

Oh, and updating glow ball in the market fixed it for me. It won't say there is an update, but if you search for it there was one for me.
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
I don't have freezes.

My tablet just shuts off suddenly when turn on PERFORMANCE MODE while playing games

My tablet will never reboot itself. Need to turn on myself.

no.4 same :D
[Asus  Eee Pad Transformer Prime] kevin.chabot:
I can expect that the tablet reboots sometimes in specific situations due to programming errors or...; but some of us have random reboots just going to the configuration screen... I think that's what this topic adresses.

What I wonder, does anyone know how to access the system logs of a tablet? When I get my tablet back, it would be useful to check these logs but I don't know how where they are. Or are they only accessible in dev mode?

---------- Post added at 08:49 AM ---------- Previous post was at 08:47 AM ----------

That is different indeed. Because when my tablet reboots, it does not vibrate. It seems yours is actually not getting enough power or generates to much heat at some point and turns itself off?
[Asus  Eee Pad Transformer Prime] g00ner:
It's now been 10 days since the last update from Asus-Gary. That, seems to me, a tad long. I'm about to get my Prime delivered early next week and I'm not really sure I'll dare to ICS it until there's a fix out.

Edit: I now see that Asus-Gary have updated the first page. I hereby declare my post as non valid and useless!
[Asus  Eee Pad Transformer Prime] Etherial:
Have you not read the first post of this thread lately, it was updated 2 days ago?
[Asus  Eee Pad Transformer Prime] g00ner:
Sorry my bad.
[Asus  Eee Pad Transformer Prime] KlausPeters:
Gary posted that he will be in Taiwan from January 27th to February 4th to work on the Prime problems with their engineering. That should explain the lack of an update yesterday.

The sad thing is that he seems to be the only one from Asus to post here (?).

Or is there someone else from Asus around?

Hello Asus?

How about making a quick and dirty fix?

For example an upgrade which "downgrades" our broken ICS back to a working Honeycomb. That way we would at least be able to use our Primes again and you would have a lot less RMA costs.

And please make this downgrade available for all regions and not just for USA like the .11.1 version.
[Asus  Eee Pad Transformer Prime] awirtz:
Customer Service came back to me today, saying they won't replace it, they want to RME it - again. *sigh*

As the back of the Prime is now scratched, because the Tech tried to remove the Smart Cover forcefully, so that one hinge is now broken too, I've again asked for replacement. In parallel I've started the return process with Amazon, to comply with their 30 day policy...

The thing is, I'm not even angry, I'm disappointed, and I still hope that I will have a fully functional Prime, because I like the tablet very much.
[Asus  Eee Pad Transformer Prime] ptk10636:
New TFP Hardware (Day 1)

WOW!! so far so good. Replacement PRIME is fully charges and fully ICS upgraded and has not rebooted once. This is the longest I have ever been able to use a TFP without a reboot. After the update to ICS I installed all the same apps that were on my old one and restored all the setting from a backup I made before the exchange.

GLOWBALL is still not working correct and it sometimes takes two or three attempts to get it started and am limited to the clown world.
[Asus  Eee Pad Transformer Prime] cybergen_78:
Second chance

Hi,

I'm from Germany and had the same problems with my first device. It was rebooting all the time after ICS update. Curiously, as far as I can remember it rebooted also with HC... Anyway I sent it back to the online store within 14 days and got my money back. At the same time I ordered another device. I can only hope, the issue does't affect all devices, but according to some other posts I red and further test articles, there should also exist working devices in the wild.

My new TFP came today and I upgraded immediateley to ICS with no problems until now. If the issue reappears I will send this device also back again and repeat this procedure until I get a working device. I want one - I'll get one! ;-) - no need to get angry - just be patient...

I'll post an update if something interesting happens.

cybergen
[Asus  Eee Pad Transformer Prime] lotherius:
Official Asus reps willing to speak on XDA and fix issues?

You, sir, have just made sure that I will be buying a Transformer Prime as my first Tablet.
[Asus  Eee Pad Transformer Prime] thejamhole:
You guys with the glowball problems, did you update it in the market? That fixed it for me. Mine didn't say there was an update, i had to search for it. But it's working now. After the oTA.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
He is on here because Asus sent him here to settle the community down so we don't continue to stir the fire as much but guess what it's been over two weeks and we keep hearing the same bullcrap with no answers.
[Asus  Eee Pad Transformer Prime] dabbill:
Software problems take time to iron out. There is lots and lots of code to go through. If you want it fixed faster lean how to code and fix it your self. Being in IT my self, and working with our software development group we have been chasing problems for months now in software we use here in the office.
[Asus  Eee Pad Transformer Prime] ptk10636:
Glowball

Thanks, but no luck. I had already installed the update. I tried to uninstall and reinstall.. No Luck and also tried clearing the cache. Still will not open the menu to select an area. :(

Not a huge problem. But it worries me when future Tegra 3 application are released.
[Asus  Eee Pad Transformer Prime] kevin.chabot:
Seriously? Most of us are probl. IT guys, but I don't want to go fix bugs into a commercial product I bought after hours...

They should not have forced the ICS update onto the primes. Its as simple as that; it was to early... If there are early adaptors who want to update, fine. But don't force this onto people that paid good money for a working product...
[Asus  Eee Pad Transformer Prime] sjamesje:
ASUS Updates

We are all at fault for being early adopters. We all need to be prepared for these issues. Even Apple, who is the high standard, has issues at release. People don't care with Apple, because it's Apple. We should all be thankful that we're getting updates on when fixes will be availabe...try getting Apple to do that! Thanks, Gary, for giving us those updates!
[Asus  Eee Pad Transformer Prime] Buddy Revell:
Can't wait for the update that will stop the browser from force closing. Quite annoying.
[Asus  Eee Pad Transformer Prime] Evo_Shift:
QFT. They were so concerned with being the first quad core tablet and the first ICS tablet on the market that they didn't test it properly. I suppose it made them look good at CES for a day or two.
[Asus  Eee Pad Transformer Prime] cybergen_78:
I worked for a while with my second TFP now. YouTube, browsing, played Shine Runner, added widgets and live wallpapers and changed power modes - all without a single reboot! Seems to be a good device. *knockonwood*

I wonder how the same software can behave so differently on the same hardware - in other words: the hardware has to be different and I got it!

Greets

cybergen
[Asus  Eee Pad Transformer Prime] cotr:
Just got my RMA from Asus. I gave permission for to have engineer test my device prior to shipping. Its quite fantastic. Of note, my serial is "C10KA......"
[Asus  Eee Pad Transformer Prime] Quantus:
C10KA... here, too. Unfortunately I am experiencing the freeze-reboot problem on ICS.
[Asus  Eee Pad Transformer Prime] cybergen_78:
One member reported freezes with BCOKAS02. (I think) and a working device with BCOKAS15. I had the reboot problem with my first BCOKAS15 and got today another working BCOKAS15. Others report working and freezing C10KA.

So the serial number doesn't seem to be an indicator for the issue.

Greets

cybergen
[Asus  Eee Pad Transformer Prime] slugbug2010:
Just to let you know - you are not alone. It is rare, but by my count I think you are about the 5th person that has reported this. If we want to round numbers.......a handful of us have shown this problem, fewer than 10.

Mine used to do that. No freezing, no rebooting. Just suddenly shut down (but with no connection to changing of modes). Screen is on, then goes black. As far as I know one thing that was unique to me was that the power button didn't turn mine back on, I was only able to power back up by using the vol+power combo.

There is hope - mine "got better", the problem is gone. It just went away. I have no idea why or how. It never happened on HC, it started with ICS, but it was gone by the x.9 update I think.

On the other hand....if you are still within your return window and aren't sure, then by all means exchange it
[Asus  Eee Pad Transformer Prime] whalemonster:
TFP arrives tomorrow

Evening chaps. :-)

I ordered my TFP today from Amazon.co.uk and it's due to arrive tomorrow, presumably running HC. I have no intention of deliberately updating to ICS until these problems are fixed, but a couple of people in this thread have suggested the ICS update can only be declined a handful of times before it's installed automatically.

Is this true? I've never heard of manufacturers pushing out mandatory OS updates before.
[Asus  Eee Pad Transformer Prime] rochrunner:
Gary's update from the 25th has me a bit confused and concerned. If the random-reboot situation can be "fixed" by meticulously flashing the firmware as described in the link provided there, wouldn't that mean that the whole problem is caused by a corrupted system image? I mean, why else would it be depending on the installation and update process?

And if this is true it's surprising to me, as I would expect any type of major firmware update to have some sort of "checksum" or read-back verification that would detect errors in writing to flash.

Am I missing something here?? I'm starting to wish that I had not RMA'd my unit to Asus and instead would just have returned it to Amazon for a refund.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
They still have no clue how to fix the lockup issue not sure what makes you think they did.
[Asus  Eee Pad Transformer Prime] slugbug2010:
Its going to tell you that you only have 3 chances to postpone. I cant remember exactly if/how you can out run it for good, but i do remember i selected postpone once and just backed out of it other times. So just back out of it for now.

However....its kind of a catch, right? If you dont update how are going to know if you have have one of the (minority of) de ices that has issues? Then your return window runs out.

You have to do whats right for you and i completely understand and respect the two schools of thought.
[Asus  Eee Pad Transformer Prime] seeknom:
Go into system settings, and under "manage apps", select "all" and find the app called DMClient. Select it, and click on "clear data".

This will make the tooltray firmware reminder arrow go away and it'll stop nagging you. If you do a full reboot of the system though (as opposed to sleep), it'll restart the service and start nagging you again (but you can just clear the data associated with the service again.)

This'll prevent a forced OS upgrade.