yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] gdbarckley:
Agreed

I'm having the same issue. Every time it sleeps it locks. I'm 12 days into purchase and see that no best buys have them in stock to exchange. What do yall think i should do?
[Asus  Eee Pad Transformer Prime] Boxbee:
I also just got my Tranformer Prime from Amazon... I just updated to ICS and it is randomly rebooting about every 25 minutes. It doesn't seem to matter what I am doing, just that I am actively using it.

I look forward to the update! I don't want to have to send it back.

Other than the lock ups, it is an amazing device! I love it.
[Asus  Eee Pad Transformer Prime] a Mandroid:
There is no official fix for this at the moment, but I hope it will soon be developed. The current workaround to fix this is to remove the asus processes (see my previous post). However, it requires root, which means you lose warranty. Having said that, vipermod also allows you to unroot the device, which will restore your warranty.
[Asus  Eee Pad Transformer Prime] SteveCheeseman:
I get random lockups/freezes in the stock launcher, to the point where I had to switch to a third party browser.

Also when loading pages in the browser I get random FCs.

One more small thing is that there is a screen flicker/diagonal line forming around the area of the recent apps and usually when scrolling, the list jumps in front of the notification bar then back behind it, but leaves a ghost image on tops of the bar.
[Asus  Eee Pad Transformer Prime] lp_stealth:
Yup, mine has been locking up and rebooting too cant wait for a fix. Maybe they shouldnt have rushed ICS as this is just another problem compounding with all the rest.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
There is not going to be a fix some primes lockup because of hardware inconsistency not software hence perfectly working primes.
[Asus  Eee Pad Transformer Prime] Evo_Shift:
According to Gary's message from today there will be a fix. This wasn't happening in HC so I'm sure an ota will fix it.
[Asus  Eee Pad Transformer Prime] cotr:
New OTA out. Just downloading it.
[Asus  Eee Pad Transformer Prime] Spaz007:
Mine says there is no update available.... I wonder if installing 9.4.2.9 is preventing me from seeing it... :(
[Asus  Eee Pad Transformer Prime] ptk10636:
Running the last update. Had one reboot in less than an hour. GLOWBALL is still not working. Good news is that this was only the second random reboot today. I am not rooted but did close or disable as many ASUS apps / features as I could.
[Asus  Eee Pad Transformer Prime] a Mandroid:
The new OTA just improves the performance of the GPS slightly (with a new GPS firmware) and improves the performance of the stock browser, which would occasionally stop responding.

However, the new OTA does NOT fix the random lockups and reboots. I am hoping the fix will come very soon as its just related to the Asus Customizations (ie. bloatware) present in the Prime.

Also note that if you rooted your device, OTA will REMOVE the root. So highly recommended to use root keeper.
[Asus  Eee Pad Transformer Prime] cotr:
Same here. I think the reboot fix is about a week away.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I don't think you realize the majority of Primes work fine (no lockups) with ICS with every piece of Asus customizations and bloatware .
[Asus  Eee Pad Transformer Prime] Evo_Shift:
I haven't had the banding/lines across the screen yet since the update...about an hour or two ago. I haven't had reboots though so cannot comment on that.
[Asus  Eee Pad Transformer Prime] Duy123:
Does anyone else have problems installing the new OTA?

The Android guy just dies a 3rd of the way for me. I tried like 3 times to update it, but all three times the update stops at the same exact spot.
[Asus  Eee Pad Transformer Prime] a Mandroid:
I wouldn't go as far as "majority of Primes work fine"... :rolleyes:, hence the official thread for the issue.
[Asus  Eee Pad Transformer Prime] tlusawa:
Me either. The majority have that issue I see.

---------- Post added at 06:37 AM ---------- Previous post was at 06:22 AM ----------

Where is the new 9.4.2.9 firmware available? On the asus web page there is only firmware Version V9.4.2.7(WW) available?
[Asus  Eee Pad Transformer Prime] Frooty:
9.4.2.9 was only released as a beta by being sent in a PM to a user, who posted it in the other lock up/rebooting thread. It wasn't officially released.
[Asus  Eee Pad Transformer Prime] TangoPapa:
Whats the point of coming into this thread to voice your pessimism? If thats what you belive then fair enough but i see very little value for chip chirping that a fix can't be achieved. I dont get it.
[Asus  Eee Pad Transformer Prime] aqzgr8estballer1:
please see this thread. it happened to me and i know exactly why.

http://xdaforums.com/showthread.php?t=1437285
[Asus  Eee Pad Transformer Prime] datmanslo:
Happy to report that I received an OTA update a few hours ago and I haven't had any screen issues since. I'm quite content. Will be happy after a day or two of error free use.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Good to know I'm not the only one I made a thread about this cause mind died overnight too but it seems it's been fine since.
[Asus  Eee Pad Transformer Prime] clockwork58:
Q: I have a WW model and still on .11, but for those whose won't wake up after sleep after the .13 update.

What happens if you go to Settings - Display and set to "Screen always on"

If your done with the prime use the power button to turn off the screen.

Does it wake up normally with the power button after a few minutes of inactivity?

Just curious.
[Asus  Eee Pad Transformer Prime] rochrunner:
I'm still waiting for my tablet that was RMAed 4 weeks ago! Today the status finally changed as shown on the web page, but the code doesn't match any of the ones shown in the standard sequence. It now says "WAITEX". Anyone happen to know what that means?

At least change is good -- it's been saying "Waiting for Repair..." for 3 weeks up to now. A different type of wait now, I suppose.
[Asus  Eee Pad Transformer Prime] Variationxbox:
Well, ended up returning my first TF201 over the .11 crashing.

Got a new one and haven't updated to ICS, I'm going to just keep it on Honeycomb till it's confirmed a new update is working, as it seems .13 isn't much better...
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
No need, guys are posting here as soon as they really see an update. That's better than having the info it's coming... More than that we really discover here if it's fixing anything or not (sorry for those still having issues)
[Asus  Eee Pad Transformer Prime] petervenkman419:
Activated screen always on, resumed after 5 minutes of sleep, 10 minutes of sleep, failed to resume after 15 minutes. Still no freezing while actively using.

Transformer prime tf201

BC serial #

Build 9.4.2.13

Purchased at best buy
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
If the bug works like on the 11.1 it does not change anything. And it really seems to be the same.

This doesn't mean you can't try the .13, it fixes my issues. It can't be worst than .11 anyway
[Asus  Eee Pad Transformer Prime] Spaz007:
YouTube wasn't broken from the patch that's good to know.

.13 has started to cause reboots on my Prime. 3 so far tonight. .11 had around 1 crash a week.
[Asus  Eee Pad Transformer Prime] gtm8w:
.13 Update Triggers Sleep/Reboot Problems

Fiction!

I did not have a reboot/sleep issue prior to the .13 update. After the update my prime randomly reboots. To make things worse, my prime is not waking up from sleep... forcing me to do a hard reset. No new apps installed since the update.

So.... What now? I see there are a number of people with the same problem. There is obviously an issue/flaw with the update -is ASUS aware of this?
[Asus  Eee Pad Transformer Prime] trixr750:
anyone having screen issues where it is not responsive in certain areas of the screen...its really freaking annoying.
[Asus  Eee Pad Transformer Prime] TangoPapa:
If youre having Prime problems I feel bad for you son. Ive got 99 problems but a Prime ain't one.

I wish that were true. Its hard to fix an issue without causing more elsewhere. We all know Asus should have done a better job with the QA prior to the ICS release but what's done is done. They are however being responsive. You're. Not going to get instant. Gratification from them. That's what your hands are for.

I just hope our patience will eventually pay off... if not, Gary should really do us right and put us on the list for a free TF700 trade in...
[Asus  Eee Pad Transformer Prime] Lee1972:
STILL no .13 WW update, 2 days after the US get it. ASUS what the hell is going on!
[Asus  Eee Pad Transformer Prime] jdbaker82:
Hey leave us Guinea pigs alone!!!!!!
[Asus  Eee Pad Transformer Prime] diablosv36:
I got a feeling we won't see it until next week, be prepared to grit your teeth for longer:(

I am thinking of switching off my Prime and leaving it alone, so i can get some sanity back from all the reboots\lock ups ;) hehe
[Asus  Eee Pad Transformer Prime] Frooty:
Has anyone had their Prime randomly shut off when it's sleeping? It seems to only happen to me when I'm not using it, and it just turns off and doesn't reboot. It easily starts back up again when I hold the power button for a few seconds.

I feel like it is more common now with the newest update. I got it last Tuesday and rarely had any shut downs, although they were still there. Then in the day or so that this update has been out, it's been doing it quite a bit.

I did a factory reset and that didn't seem to help.
[Asus  Eee Pad Transformer Prime] Lee1972:
Mines been left off since ICS made it unusable, about a month now :mad:
[Asus  Eee Pad Transformer Prime] Havoqq:
I've had lockups as well (ICS 4.0.3, .11 firmware, C1 model, never rooted). What I was observing:

Lockups happened in all three power modes, during heavy gaming (Shadowgun and the likes), browsing, reading PDFs ... After the device had turned black I tried to reboot but only saw a few seconds of the "EeePad" splash screen before it shut down again. A few tries (or minutes) later the Prime booted back up just fine, so I thought it might be a heat related problem.

Here's what's interesting though - whenever after a lockup I connected my Prime to the power cord it would ALWAYS boot back up instantly. So I checked if there are lockups while I'm charging the device and I could swear there weren't any.

And no, the battery was never even close to dry when I had lockups, just for the record. It would even lock up when I'm at 80% battery left.

Can anyone confirm that behaviour?
[Asus  Eee Pad Transformer Prime] diablosv36:
Yours does sound like an overheating issue, where as mine usually didn't lockup during a game, mine would lock up or reboot usually doing mundane stuff.

And it would always reboot back in for me though.

I find the browser is probably the worse offender.
[Asus  Eee Pad Transformer Prime] osbrook:
My lockups have all been in the browser. Any browser but not due to over heating. In fact I was more worried about mine being two cold to hold. Chrome Beta appear to fix it for a while but that may have been when the power cored was in.

Still waiting .13 in the UK.
[Asus  Eee Pad Transformer Prime] Havoqq:
Yeah, it sounds like overheating, but what really boggles my mind is this power supply thing: the Prime never shuts down when charging (again, it turns off every now and then even with battery @ 80%+), no matter what I throw at it. Excessive Shadowgun THD gaming in performance mode doesn't crash it when charging but simple browsing or reading PDFs might crash it.

Also, I can reboot instantly if I plug it in after it crashed. What's strange is that this hasn't happened from the beginning but rather for the last week or so. I've installed Chrome Beta as well but that was only yesterday and crashes have happened before.
[Asus  Eee Pad Transformer Prime] theted:
help!!!

ok after this latest update as of the 8th im getting this weird issue where the screen sleeps then i have to boot it up again to turn it on and i cant downgrade for some reason after putting the previous firmware file on my sd it doesnt prompt me to "update" even tho the file is there but the new firmware works as a manual update help me out please anyone
[Asus  Eee Pad Transformer Prime] rock_shen:
Hi petervenkman419,

May I ask you some questions?

1. Wi-Fi on?

2. Wi-Fi on and connected to an access point?

3. In Wi-Fi advanced settings - Keep Wi-Fi on during sleep, keep as default "Always" or changed to "Never"?

-Rock
[Asus  Eee Pad Transformer Prime] awirtz:
Tech Service Germany below par

I just had a grand experience with the Technical Service hotline of Asus here in Germany:

After two RMAs my Prime is still not working properly (still on .11) and has scratchmarks after the first RMA. They're actually telling me now that I have to send it in a third time, before they start to think about exchanging it.

And now the best: The guy actually told me, that if I use the browser to open www.facebook.com and the device reboots, it is expected behaviour, because I'm not using the app. Wow. I was totally unprepared for such stupidity.

Anyway, I'm really fed up now, the whole thing is going back to Amazon, luckily I've started the return-process prior to the second RMA. I'm really sad about this, because I like the tablet, but I don't want one with scratches or doubtful stability. Maybe they have a replacement, otherwise I will look out for a different Android tablet. Case closed.
[Asus  Eee Pad Transformer Prime] dgoodsell:
Applied the latest update and it has fixed my issues. No signs of random rebooting and it is running much smoother now. Now waiting on my keyboard to get here.
[Asus  Eee Pad Transformer Prime] petervenkman419:
Brought my tablet to work today to log its behavior through some different settings options, I'll keep you guys posted if I notice anything. Froze a few more times on sleep since last post, still not once while active since update. 3 times now, it has frozen while rebooting, won't leave the inital Eeepad screen, once following sitting overnight while I slept... so it definitely isn't overheating related.

Rock-

wifi is on and connected during all failures so far, keep wifi on during sleep was also on, I will shut that off and run it through some sleep cycles, see if it changes anything.

Update:

shutting off "keep wifi on during sleep" didn't fix issue, failed to resume after first 5 min sleep break

Transformer Prime TF201

BC Serial #

9.4.2.13

purchased at best buy
[Asus  Eee Pad Transformer Prime] bimbobo:
Same in DK.

3 tries before replacement.
[Asus  Eee Pad Transformer Prime] geogle:
I am getting this exact response after updating to .13 yesterday morning. It was working perfectly before.
[Asus  Eee Pad Transformer Prime] BBKB1217:
the issue existed before the update, though it does seem more common now.

is it possible that it is more common now (or seems to be) because anybody who had freezing problems wasnt getting to sleep mode all that often. the update cured the freeze, but now more people are getting to sleep?

Ive had this problem since the beginning. and have tried everything. wifi off when sleeping, wifi always on, Ive done pin hole reset, and factory resets and then not installed anything after and it still happened.

they are working on it, hopefully they can pin point the issue soon.
[Asus  Eee Pad Transformer Prime] bimbobo:
.. in few words, can we have a resume about what this 13 update solves and what issues are introduced?

I am almost scared to update when I can, because it will surely not solve wifi and wifi/BT issues and add new ones for those with ONLY these 2 problems.

Battery life worse?

issues when awake from sleep?

Is this correct?
[Asus  Eee Pad Transformer Prime] jonesyn123:
Gary,

have seen responses on facebook asus uk about the update being available in uk. bit I am not getting it. Can you confirm its only fota in US?

thanks

j.
[Asus  Eee Pad Transformer Prime] Tanathalis:
Hello All.

My prime def. had lockups on heavy usage with flash , multiple browser tabs, or heavy gaming. I have been trying to make the thing fail since the .13 update and its doing great. I haven't had any other issues that I'm aware of since the update. Gary mentioned better Agps as possibility, but I haven't seen any real improvements- at least not with any consistency to be able to know for sure.

That being said- I offer my services to you guys who are having post-update quirks as a guinea pig. If there is any bug I can try to reproduce for you, post or PM me. That might help determine if you really have a .13 problem or if there's some other variable in the mix (a weird app or something).

Just trying to be helpful.
[Asus  Eee Pad Transformer Prime] nyijedi:
I don't have the waking from sleep issue, but the latest update totally destroyed my battery life. And I was having zero problems before the update. Very irritating.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
Have you tried a full reset after the update? I know it shoultnt be necessary but sometimes its the only cure.
[Asus  Eee Pad Transformer Prime] syklitengutt:
When are we that is not priviledged to live in US or TW get this update? Is it still early next week. If I dont get it soon ill send my ATP back.
[Asus  Eee Pad Transformer Prime] Linde:
Bouth Asus Sweden and Asus United Kingdom have said severaltimes both today and yesterday that this update is starting to roll out today the 10 of February.

So thats what I expect, Im starting to get a bit grumpy :)

Sitting and staring at my prime starting over without me touching it.

// D
[Asus  Eee Pad Transformer Prime] petervenkman419:
I'm currently attempting to run logs while letting the tablet freeze during sleep, however every time it freezes it ends the log without saving it, upon restarting, log goes back only as far as reboot, says no previously saved files. I'm currently using logcat, anyone have a suggestion for a different log app that would retain data through a freeze-up? Trying to offer as much data as possible as I definitely have one of the tablets that doesn't sleep much more than a min or two without freezing up.

Thanks
[Asus  Eee Pad Transformer Prime] ac1680:
I still have this issue " sleep issue or Black Screen of Deadth" after update to .13 two days ago. Have try all the option out there. Reset through the pinhole, hard reset by holding Volume down + power for 30 seconds and more. Nothing come on, even the power bottom is not on, only vibrate.

I don't really want to send it back for repair and have to wait weeks for it. I like my Prime, It's more of software issues. ICS is new operation system. Not blaming Asus for all of this. Just want my Prime to be working again. Need help???
[Asus  Eee Pad Transformer Prime] jguidera:
Since the latest update (which I applied yesterday as I was traveling until then) mine is constantly locking up, particularly when updating applications. Whereas before it might only lock up occasionally while browsing, now it's constant... I'm at a loss (and pissed!).
[Asus  Eee Pad Transformer Prime] clj03:
I've been following the other thread for bluetooth and wifi fallout and realized after I asked there that I posted in the wrong forum. I've not had issues with the random reboots or freezing until yesterday. I put a couple of movies on an SD card and watched them using my BT headphones then after I was done and after the screen timed out I went to switch it back on and it had turned off completely. It did it three times afterword and that's when I decided to turn BT off. Has anyone else had issues just when BT is on?
[Asus  Eee Pad Transformer Prime] petervenkman419:
So if I'm understanding correctly yours will not reboot at all? mine did this the first morning after the update. I got it to fire up about 5 hours later... basically, i left it sitting for 5 hours connected to the charger (even though the power button wasn't lighting up) and it eventually started charging when i attempted another reset. After the orange light came on, it started working as normal (less the frequent sleep reboots). The only other factor possibly worth mentioning is the tablet felt ice cold when it wouldn't turn on... I set it up charging in front of a heater vent and turned my thermostat up a bit for a few hours. I heard one other post where someone mentioned their tablet wouldn't turn on but was freezing cold.

Sorry I cant offer more insight, but since then, that issue has not yet replicated itself for my tablet.

Transformer Prime TF201

BC Serial #

9.4.2.13

purchased at best buy
[Asus  Eee Pad Transformer Prime] cslawren:
I'm having an issue where one of our TFP's won't update to the .13 OTA. It downloads it fine, checks the file, and then we get the droid laying on the ground with the red exclamation point hovering over him. After a period of time, it'll reboot saying the update failed. I've tried the OTA and manually installing it. Both yield the same results. On the other TFP we have, the update worked just fine. Ideas?
[Asus  Eee Pad Transformer Prime] lamboboy732:
Yea mine too has the shutdown in sleep problem... sad since they said the update was supposed to fix the random shutdowns and all it did was give me them.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
Still no update for us with WW-devices.. well, that sucks.. guess I will have to go to bed without my tablet tonight, again!
[Asus  Eee Pad Transformer Prime] Gremlin001:
I must agree. It does suck. I'm a patient guy and understand glitch happens but when someone puts out over $500.00 CDN for the unit and not be able to use it reliably for the 3 weeks since obtaining it, patience wears thin.

Having said that, I still have faith in ASUS but come on folks. Let the rest of us get the update.
[Asus  Eee Pad Transformer Prime] whynot1889:
Prior to this OTA update I had random reboots, but not too frequent, but at least it would wake up when closing it docked to the keyboard. Open it up and it would be there waiting..... but now after the update... Now it wont wake up, it reboots all the time. I mean I can't even get 5 minutes of time out of it. Played with lots of different settings and none seem to make a difference. Very frustrating. I was very optimistic with this latest firmware, but it is a lot worst for my prime. Come ASUS, you guys can get it fixed, plus figure it out on our Primes so you don't tick off those execs that are going to buy the T701! :) Come Gary, save us all! (No pressure)
[Asus  Eee Pad Transformer Prime] rochrunner:
Well, they're finally shipping "my" TP from the RMA that I sent 4 weeks ago, right after the initial ICS upgrade fiasco. I say "my" because the status indicates a new serial number, meaning it's a full replacement unit.

It will be interesting to see what's on it when I get it. I'm going to be really leery if I power it on and it tells me there's a "firmware update available!" If it's working OK out of the box, I'll probably hold off on applying updates.

Or should I go ahead and apply it since I'd be updating it while it's free of any downloaded apps? I have until Monday afternoon to decide what to do...
[Asus  Eee Pad Transformer Prime] petervenkman419:
If your tablet is freezing primarily from sleep, you can avoid issues temporarily by using screen always on during use and shut down when not using your tablet. It's an inconvenience to have a 15-30 second start up vs 1 second from sleep or to have to charge more often, but it's likely a temporary problem. If yours is freezing while running more often, I feel for you, it sucks having something new and not getting the most of it. Most new technologies are buggy for the first few months, it's the price we pay to have the best tech first. The best thing you can do to speed the fix is put your information out there, symptoms and what your running, Asus is working on it.
[Asus  Eee Pad Transformer Prime] maddog986:
After the .13 update my 100% working prime is getting laggy, random reboots and sometime freezes up.

Thanks Asus for making the worst update ever. I thought i was going away from a Windows system.