yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] MRCANNADY:
These random locks/reboots are caused by a "bad code" between the ICS update and the Nvidia kernel. For some, the rebooting happens when using netflix or playing graphic-intensive games for a few minutes. For others though, just browsing for a few minutes can cause the reboot. Some, like myslef got lucky an had a good update with ICS, for others though, something went wrong during the update, and basically the system is rebooting itself because it is about to crash/has a fault. Coming from a rooted Motorola Xoom, I had a similar issue when I updated to a developers ICS rom, but then the developer updated his rom and after a clean install, all was fixed. It's just funny how our own developers at XDA work much faster than the engineers who make these products. I'm not saying that I can do better, but it really should not take forever to fix the issue. Not sure if many of you remmeber how GTA III would play for about 5 minutes and then crash on ICS, it was due to a conficting code that did not work well with ICS, so the app would just freeze or close..I guess you can say that some of you are experiencing the same issue here.
[Asus  Eee Pad Transformer Prime] xnervax:
Not a single problem from day 1 heres how i did it

First off...

Transformer Prime 32GB grey with C10KAS serial bought from Best Buy Mobile Feb 4.

Taking into account everything I read about all problems and solutions here's what I did.

1. Charged, as soon as it turned on from plugging in I turned it off at let it sit.

2. After charge, powered on skipped setup and checked serial (got lucky with that)If you don't have serial do 3-4 factory resets or use the ADB method to manually add yours back in.

3. No wifi as to prevent updates and downloaded 11.1 FW and checked MD5 checksum with FastSum.

4. Loaded onto Prime rebooted.

5. Notice popped up but before starting update set power mode to balanced and screen brightness to a little below 50%.

6. Did update, reboot, finished, reboot, added wifi let sit to finish camera update.

7. Add Google account, Check adobe flash update if need be or reinstall, it wasn't installed for me.

8. Checked all installed apps for updates.

I have been running it hard almost non stop in performance mode, full brightness, and with forced gpu rendering on since I bought it. Even when trying to "break it" haven't gotten a lockup or reboot. Except for general app problems with ICS (one app mind you) no problems. Also got lucky with minimal light bleed and great wifi.

One trick if you do get a freeze or lock up don't forget the old power button tap combined with a plug in and un plug either from outlet or comp usb.

Now for people who are stuck with reboots so bad its preventing them from getting to the update, has anyone tried shutting down prime and starting up while holding power and volume down or up button? Then all you may need is a memory card with extracted update. I have yet to see an android device without this feature.

11.1 update here

http://xdaforums.com/showthread.php?t=1452933
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
You start looking like the old friend PrimeTimeBro... Why did you just mention it in that case... :/

Thanks but I don't understand...
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
How is your saviour Gary doing for the lockup issue? He seems pretty quiet lately!
[Asus  Eee Pad Transformer Prime] Scuddster:
I was used to lock ups every 2 minutes on any app, browsing, etc. Its been 24 hours now since I installed the 11.1 update and had no issues at all. I'm just saying that 11.1 fixed my problems. Sorry its only US right now. Hang in there.
[Asus  Eee Pad Transformer Prime] junrider:
Hehe.. Yeah where is Gary? He was suppose to be back 2 days ago with some news on what they have discussed with the engineers in taiwan.

Oh no... Maybe its like that movie "The Hangover Part 2." Maybe in a few weeks or a month hell remember what happened overseas. jk.
[Asus  Eee Pad Transformer Prime] epology:
Yeah, any reply (even that they dont know how to fix it) would be more welcome than silence. :-/
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
There is something that you seems not to understand. But I do not really blame your for that, some guys do not have the "material" for that... That's simply life.

I do not have to repaeat what I think about gary, I'm not blind regarding commercial process and I never considered him as a savior.

My return/exchange window was 5 days. And it's closed since a long time. Actually it was before I could have a clue of what was going on.

In my personal view sending to RMA is not an opion today (for me, myself and I at least).

You are not going to understand this so here is a little more detail :

If I send it now I'm not 100% sure to have one working at the end,but I'm loosing money one more time and taking a risk during transportation. Asus told me that it's going to take 14 days (assuming an update will not come whithin that time frame).

but if we assume that in 14 days an update appears (that is more likely). So If the update appear during RMA and fix the issue their are simply going to send me back my device updated. I still loose money for nothing.

If the update is not fixing the issue then I can send the device to RMA definitly loose money and be in peace.

I'm not a specalist in the domain but I'm learning patience.

Is that clear for you??

Actually I do not ask you to understand, I'm just going to report on you and ban your posts.

So this is my last answer to your stupidity but I hope this will help you developing your brain.

Simply stop trying to explain people what they have to do, they for sure have reasons to do so.

If you have nothing helpfull to say to help fixing the issue (regarding a technical point of view of course) just stop posting.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I guess your parents never learned you how to stand up for yourself :/ Its called talk to whoever needs to be talked to any store can be talked into to giving refund or exchange stop making excuses.
[Asus  Eee Pad Transformer Prime] clockwork58:
As someone who works in the Software QA field, I know the disappointment when something is released with bugs and understand the frustration of consumers.

Some will wait for a fix while others won't. But sending out 4 or 5 "potential" patches would cause more anger than having a delay and sending out one patch that does work.

I guess it's why I'm patient on waiting for my reboot issue (about once a day at most) but it's certainly holding me off from buying accessories (dock, cases).

I understand why "Gary" seems to get the backlash, but 1 person needs to be the face to the consumer, but at least it's their Technical Marketing Manager and not some lackey who does their twitter posts and aren't allowed to comment on anything controversial.

I hope Asus gets this together soon enough! [or at the very least an unlocked bootloader and allow those with severe issues to revert to HC]
[Asus  Eee Pad Transformer Prime] mengdev:
So I ended up exchanging the rebooting prime for another at my local shop, and here are my updated experiences:

Pre-Upgrade:

* Tried to test stability of Honeycomb on stock TFP.

* Ended up with sluggish system, inconsistent Passmark results and AnTuTu crashing mid cycle.

* Bit the bullet and upgraded to ICS, but performed factory reset beforehand.

Post Upgrade:

* So far system is stable.

* Not one single reboot since upgrading.

* Consistent and fast Passmark and AnTuTu results.

I don't know if it's different hardware, or the fact that a factory reset was performed just before upgrading, but the TFP has now become everything I could have hoped for in a tablet.

For those of you having problems, I'll echo what other have already said:

* Do NOT hesitate to exchange/RMA your tablet at your retailer until you get a working unit.

* Rinse and repeat at the first sign of trouble with ICS (return policy permitting). Make Asus eat returns until you get a working unit..

* Perform a factory reset before upgrading to ICS.

* If you are past your return period, cross-fingers for an Asus fix.

If enough people exchange/refund/RMA their units to retailers, that will hopefully put more pressure on Asus to invest more time and resources into their QA divisions and avoid debacles like this in the future.

Until now, I have been a firm believer in the quality of Asus products. I have only used Asus motherboards (with high quality capacitors), video cards and monitors, but after seeing how they have handled the TFP issues since November 2011 (wifi/gps problems, denial of delays etc.,) I won't be buying ANY of their products until they can prove once again to be a trustworthy company.

Asus was first to market with a Tegra 3 tablet running ICS, but only at the expense of their customers. To me, this is unacceptable.
[Asus  Eee Pad Transformer Prime] serj69:
Asus must use the kernel 3.0, because the ICS develope for using the 3.0 kernel! I don't know why asus decide to use the old kernel? May be tegra 3 not ready for work with 3.0 kernel?
[Asus  Eee Pad Transformer Prime] Cyclona94:
It'd just be nice to hear from Gary. He said in his last update that he should know if the new nVidia code could be released for testing in two days. It's now been six.

Come on Gary - give us an update, even if it's to say you haven't made any progress!
[Asus  Eee Pad Transformer Prime] kevin.chabot:
Got my tablet back from RMA... They said there is nothing wrong with it, but it is not fixed... I just opened my mailbox and some other apps, left it there... when I came back after 15mins, the tablet had already rebooted...

Seriously, ASUS needs to get its EU support in order! I'm just going to RMA it again...
[Asus  Eee Pad Transformer Prime] Mubble:
+1

Sort it out Asus. There's hundreds of us sitting here with £500 door stops right now!
[Asus  Eee Pad Transformer Prime] awirtz:
Welcome to the club. My second RMA is returning at the moment, I'm anxious to see what they have done this time - or not,

I've asked them to replace the unit after the first "nothing fixed RMA", but I've been told to RMA it again, by noone less than the head of Customer Service here in Germany. Next time I'll return it to Amazon, if they don't agree to a replacement.

*sigh*
[Asus  Eee Pad Transformer Prime] Cyclona94:
Getting no joy from eBuyer at the moment. They had stock of the gold TFP's yesterday (I have a grey) so I fired off an email to a customer services person I've been dealing with asking if they could send me one to test.

Unfortunately she only just replied and of course they're out of stock again now :(

She also keeps telling me that they 'have still not been informed of any issues regarding this product from Asus' as if I'm making it up! This is despite my first email to her containing a link to this thread...

So, I'm basically stuck and unable to swap it out because they can't tell me when they are getting any new stock.

OK, rant over ;)
[Asus  Eee Pad Transformer Prime] Spawnsworth:
Can someone confirm if this fix applies to the browser locking up and closing randomly?

My browser performance is terrible, no matter which one I use (I have tried all of them).

It's bad enough when I open a single tab, but when I open 2 or 3 the performance is somehow even worse. This is absolutely not fit for purpose. The exact reason I bought a high end device was so I could do this sort of stuff with ease.

My expereince of the TF Prime has been very poor so far since I can't get it to do the very basic of basics. Surely web browsing should be bread & butter for a high end tablet? This has been shocking.

The browser locks up and scrolling/pinching is unbelievably laggy. Certain sites just bring the thing to a standstill, then I get a message popping up telling me that the browser is not responding and should I wait or close.

I'm hopefull that the fix we are all waiting for will address these issues. The tablet hasn't rebooted on me at all but for the use it is to me with the browser being so poor, it may as well be doing that instaed/as well as.

Also, GTA III simply will not install. This is one of the featured games in the Tegra zone and I can't even get it to install? It works fine on my bro's TF101.

Bottom line is, there are far too many faulty units out there and this thing should NEVER EVER EVER have been released until AFTER these problems had been addressed.

ASUS have absolutely no excuse for missing the blatant reboots and lock up/browser issues.

Everyone is well and truly within their rights to be completely p***ed off at shelving out a load of money for a broken/faulty/unfinished product.

It is totally unacceptable. If they don't get this sorted quickly then they can expect to feature heavily in an episode of BBC watchdog.

£500 is a massive amount of money to me and I feel completely ripped off.

In case anyone asks, I got it from Amazon UK It has the B*** serial number and I updated the firmware to ICS 4.0.3 before doing anything else.

Waiting anxiously like the rest of you.

PS can someone try browsing to bet365 dot com (request desktop version) on their TF201 and tell me if they can even scroll anywhere? My tablet just freezes and I can't navigate round this site at all

Thanks!
[Asus  Eee Pad Transformer Prime] seeknom:
There's definitely something going on with yours... GTAIII installed no problem on mine, and runs like a dream, even with all the gfx settings maxed out...

Not what you want to hear, I know, but just wanted to let you know that it's not the norm (there's a gamer's thread somewhere around here, and other people are playing it without problems too.)
[Asus  Eee Pad Transformer Prime] damartinca:
Locking Up Prime

I have a Prime BCOK serial number.

It reboots randomly. Now that I have seen this board, I have been trying to identify what is going on when it happens. Last night it was when I was reading information on the local news app. I have done an ICS update. In general, the ICS update was a huge win because I found the device practically unusable on Honeycomb. It was always crashing apps and stalling.

In addition, every time I boot up the computer I get an android media error.

Sincerely,

David
[Asus  Eee Pad Transformer Prime] Spawnsworth:
Thanks for that. I can purchase the game from the market and the icon will appear on my desktop. Then I laucnh it for the first time and it says it needs to download 465 MB of data.

So I let it run for a minute and it appears to be downloading the data as normal, then it jsut closes out back to the home screen. When I go to resume, nothing happens at all.

I've tried all amount of rebooting and re-installing it but just can't get it to work. Really frustrating!
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I can install GTA III without any problems.. and I did that on the old tablet too, the only problem is for it to manage to download the 450 mb file before it reboots... haha!
[Asus  Eee Pad Transformer Prime] leo221:
it's not even a good door stopper
[Asus  Eee Pad Transformer Prime] Serranex:
Just wanted to add my frustration into this thread.

Bought a Transformer Prime for my dad. He obviously did not know about any of this stuff regarding massive crashes, and just upgraded to ICS when he was prompted to (along with the camera update).

Of course, it crashes every 5 minutes. We've done factory resets, and even with nothing on the tablet, just surfing the net or trying to change settings will crash/reboot it.

The retailer we bought it from either knew about it, or just thought the TFP was going to be super popular and made all Transformer Prime sales 100% final, so I have no recourse there.

It's been nearly a week since an update. Hopefully we get it soon.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Hate to burst yalls bubbles but there is no fix coming for this you need to return for refund or exchange RMA is not an option right now because ASUS is not even handling it properly right now and sending peoples units back still broken.
[Asus  Eee Pad Transformer Prime] :
Hate to burst your bubble but 11.1 fixes the crashing.
[Asus  Eee Pad Transformer Prime] riker147:
Just let PrimeTimeBro talk. The poor guy obviously has very limited intelligence and is trying very hard to contribute. Unfortunately, the only thing his little mind can think of is "return,refund yada yada yada", so he just keeps repeating himself. I say give him the ego boost he so desperately needs and just let him keep squawking without any response from any of us. ;) :D
[Asus  Eee Pad Transformer Prime] Danielo01:
I have a question about the 11.1 update since I'm not too familiar with it. I have persistent reboots with my tablet.

Does it void my warranty?

Is it an official fix or a temporary one?

What should I know about this update?

I will appreciate your feed back. Thank you

Danny
[Asus  Eee Pad Transformer Prime] remics:
Will not void warranty.

It's an official beta available just for US units.

Search the forum for the location and install instructions.

Edit: Found this thread for you: http://xdaforums.com/showthread.php?t=1452933
[Asus  Eee Pad Transformer Prime] KlausPeters:
Hate to burst your cheerfulness, but the beta 11.1 patch is only available for USA units. The rest of the world is still waiting for any patch since mid January.

But you have a point. A working beta patch should at least mean that a solution is possible.

...

Sad thing is that Asus seems to be stalling the communication with us customers.

Gary seems to be on a vacation without any sort of internet connection. Or perhaps his plane back from Taiwan crashlanded on a lonely island. Because in any other case he schould have updated his post at least 3 days ago.

Even an update that there is nothing new to report would at least show that they didn't forget about us.

How long does it take to make a short update or a Post here? 5 minutes?

And there doesn't seem to be any other Asus employee visiting this forum at all. Or it could be that they are all too ashamed of their own customer support to post anything.
[Asus  Eee Pad Transformer Prime] sjamesje:
Installing GTA III

I haven't had issues installing GTA III either. I forgot how much fun it is! I have an occasional reboot, and the system locks up with heavy use, but again, I can vouch that changing the setting to balanced helps a lot. I have not upgraded to 11.1, but am instead waiting for the official firmware release, due any day. (And of course there will be a firmware release soon...it's silly to think that there won't be)
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Exactly...a fix is coming soon for the rebooting issue. I completely understand how people can be upset as they are awaiting an answer for Gary, but honestly I would rather him spend that time getting a permanent fix finalized, tested etc instead of him *checking in* to us with every step being taken, which wont mean crap to most of us until the matter is resolved. He has responded that the problem is known, and we should have a fix in early february, so just be patient. The fact that they acknowledged the problem and even bothered to respond to us unlike some companies who dont even visit forums like these to address problems is good enough for me. Asus is not the first company to have issues like this, and unfortunately they wont be the last..its just the nature of the business

---------- Post added at 08:49 PM ---------- Previous post was at 08:43 PM ----------

You can always tell when you have someone under 16 years old on these threads with comments like these. Of course Asus is returning the units with the same booting problems, because they do not have a permanent solution to the software issue yet!! This is a software problem, not a hardware, so yes it will be fixed soon. We are not the only device owners that have had software issues, luckily these can be fixed...this is just an issue with the source kernel and ICS, which has not affected everyone, but its still a problem nonetheless. The reboots are due to a fault within the way ICS an the Nvidia kernal *communicate* I am sure that Asus has identified the issue, they are just tesing the fix before a release to make sure that it doesnt cause any more issues...be patient
[Asus  Eee Pad Transformer Prime] Gremlin001:
+1

BTW has anyone else besides me having any problems reaching the ASUS download site for the TF201?
[Asus  Eee Pad Transformer Prime] MRCANNADY:
No, just checked a few minutes ago and it seems fine on my end.
[Asus  Eee Pad Transformer Prime] Gremlin001:
I'll give it another go. Thanks for letting me know. :)
[Asus  Eee Pad Transformer Prime] Variationxbox:
My return window is coming up very soon, any word on an update?
[Asus  Eee Pad Transformer Prime] MRCANNADY:
it would be hard for Asus to give an exact ETA as they have to test the new source code from Nvidia before it can be released. Even though it sucks to have to have reboots, I would advise that you just hold on until the fix is released. If you RMA, you may wait for a week or two only to receive another Prime with the same issue as before. I would say to wait until the software fix is released.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
So weird.. I have been stuck with rebooting issues for weeks now with my first tablet, and another week with this new one, rebooting every 5 minutes or less (30 seconds was also usual). And suddenly, poof, out of nowhere.. now it has been working for 7 hours straight with heavy use (used it ALL the time.. no life I have, as Yoda would say). Played games, surfed the web, skype, drawing apps and so on. Weird.. it makes me happy tho, I have finally gotten to see how wonderful this device is when it works. I am sticking with it! It will probably reboot itself sooner or later again, but hopefully it will keep on going with a lot less reboots until the patch arrives.
[Asus  Eee Pad Transformer Prime] rochrunner:
The fact that Gary hasn't updated the OP in this thread in 6 days doesn't give me any confidence that they have a clue as to what's really going on. Unfortunately, I RMA'd mine to Asus almost 3 weeks ago and its status hasn't budged. The max "14 working days" that they quote for RMA service has now elapsed, so I'll be calling them back today or tomorrow.

I think I'm within my rights to ask for, if not demand, a replacement unit, especially since I'm now past my Amazon return window. Including the dock, I'm currently out $650 for a product that was usable for about 4 days before the ICS update essentially bricked it. I think that they can't just continue to hold onto my property like that!

I was in a Best Buy this morning and saw that they are selling TPs in their tablet department, so it's obvious that some of them are working correctly. I'm willing to take my chances with a new one and will even put up with the occasional reboot until a final fix is developed.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
That really sucks, but thats why I would advise not to send these back for repair due to the rebooting issue, as Asus does not have a permn., fix for it yet. They probably now have a backlog of devices with the same issues, but since they dont have a fix, they are just sitting on them. Concerning Gary, yes many of us want a daily reply, but being realistic, how many companies actually do that? As I stated before, I had the same random rebooting issue with my rooted motorolla Xoom but luckily the ICS rom creator here at XDA was able to fix it in a matter of days. We all know how much better our own developers are at fixing and/or enhancing our devices before the manufacturers even have a clue how to. But again, this is not somethng that can not be fixed with a software update, and to my knowledge, the new Nvidia source kernal is being tested before the fix is released.