yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] visionsmail:
My kamera version now is TF201-0x9900 - and, works fine :-)
[Asus  Eee Pad Transformer Prime] KBanause:
damn. Where can I get that update again?

[edit]

After a reboot the notification popped up again...

[/edit]
[Asus  Eee Pad Transformer Prime] SonicTab:
Solution in progress?
[Asus  Eee Pad Transformer Prime] klarh:
I understood that Gary is testing the fix with some XDA members, then it would be made officially available to everyone with the problem because not all TF201 owners read XDA.
[Asus  Eee Pad Transformer Prime] staciejo:
Yep - seeing Gary's interaction in the forum was a glimmer of hope to me, and the only reason I did not return my tablet to bestbuy....I have confidence they are doing everything they can to fix this and help us. :-)
[Asus  Eee Pad Transformer Prime] SonicTab:
Not to press you but do you have a link with that info?

Gary did contact a number of us, asked for contact info, that's as far as it went with me.

It's just that many people have limited return periods that are running short,

if a working beta fix exists that results in a serial number being shown let us know ...
[Asus  Eee Pad Transformer Prime] klarh:
Gary is here and he acknowledges that ASUS knows about the issue and is working on it.

He has asked for serial numbers and some people have been contacted with a fix, it sounded like from previous pages in this thread.

Not all people who bought transformer primes live on XDA.

Therefore, I would propose that a fix would be circulated out to everyone with this problem eventually, unless something goes wrong with its progress.
[Asus  Eee Pad Transformer Prime] SonicTab:
I've been communicating with Gary on the issue a number of times.

He asked for personal contact info to have a tech follow up.

No tech has called.

My online support request has gone unanswered for a number of days like others.

As far as I have read, you are the only one they responded to and suggested a RMA.

If anyone has resolved this issue with a beta fix from Asus please post...
[Asus  Eee Pad Transformer Prime] Rogue100:
Gary was here 4 days ago. Not so much now.

Gary's last update was that they had replicated the problem, and that a solution of some sort was being determined. We all sort of read that as meaning some sort of downloadable software fix that wouldn't require an RMA, but that was never stated outright by Gary. It may have just been wishful thinking on our part.

Gary did pm several people, myself included, asking for contact information, stating that we would receive a call from an Asus tech. I haven't received that call, and the only person here who has posted about receiving a call says they were advised to RMA it. Not exactly hopeful. If anyone here has been contacted with an actual fix, they've kept it to themselves. Maybe Asus or Gary asked them to, but why would they intentionally want to keep us in the dark?

Gary, we could really use an update on the situation here. Specifically, a definitive answer as to whether a software fix is actually coming, or if we need to RMA it.

I haven't given up entirely on a software fix, but am not going to wait much longer. Gonna give it a few more days, and if there is still no fix, or at least update from Gary, I'm just going to RMA it.
[Asus  Eee Pad Transformer Prime] HiddenSanctum:
"I am traveling through January 21st, 2012. I will read messages and forward information to R&D but expect replies to be delayed or answered by Customer Care."

Check Gary's Profile: LINK
[Asus  Eee Pad Transformer Prime] Rogue100:
I did see that in his profile. It doesn't say he will be completely out of touch during this period though. It's not unreasonable to think he could have gotten on at least once in the last 4 days to offer an update, even if it was just to say the solution is still being worked on. It also doesn't explain why the calls several of us were told to expect were never received.
[Asus  Eee Pad Transformer Prime] tomrobbo26:
Guys, take a look at post #1 on this thread.

Rather than Gary posting updates on the latest forum page he has been updating his very first post in this topic with status updates on the situation.

So for the most recent news go to page #1. He's been doing practically an update a day which I think is good going.

Sounds hopeful that they will have a solution for us soon.
[Asus  Eee Pad Transformer Prime] blinky44:
Thanks so much for this reminder, I kept wondering where his comments were they are giving us great service.
[Asus  Eee Pad Transformer Prime] mattgogrrr:
I have tried everything to no avail.

Reset to factory settings, no auto update available

Reset to factory setting, installed memory card with manual update correctly extracted

even tried to upgrade from 8.8.3.27 to 8.8.3.33 - that did not work either

looking forward to a fix soon, as I need ICS for projects!
[Asus  Eee Pad Transformer Prime] FocalFury:
Well I'm hoping a solution comes soon.

Through some poor customer service at Walmart.com and OfficeDepot.com I have 2 Transformer Prime tablets.

They both have Unknown Serial Numbers.

Unfortunately ASUS's support site is down and I can't try downloading the firmware update to see if this will help my issues.

That and I've had some poor help from ASUS customer service.

I think I'll just have to enjoy my tablet (s) for a bit and hopefully a fix can come soon so I can fix one and return the other.

Gotta say though sure does suck that BOTH have the same issue. Really shook my faith in the company but I'm glad to see someone is here actively trying to help

D A N N Y
[Asus  Eee Pad Transformer Prime] hillmanr:
If you got back to post #1 from Gary where he has posted frequent update you will see that a fix is expected to roll out tomorrow.
[Asus  Eee Pad Transformer Prime] markbraggs:
Latest Message

Been keeping in touch with an ASUS guy, and here's the most recent email I've gotten:

"Inventory team does not have units at the moment. I am pushing to get them allocated from our distribution stock to our service area. Please stand by for update. ETA is approximately next week on allocation. I am trying to push for early next week.

In the meantime,

Can you try 1 thing on your Prime. We are getting reports from a few advanced users with the same symptoms and this is working to help them update to ICS successfully.

Would you have a Micro-SD card available to try something to see if it resolves the problem? We would recommend 2GB or higher.

There is an alternative way to get the updated firmware on your unit.

If you have one, please download from a computer the US firmware for the device. But please verify that your firmware is US. In SETTING and ABOUT TABLET will tell you on the bottom.

Example: You should be able to see the build number US_epad-9.X.X.X_2012xxxx where "US" means build type.

You can download the file from support from the below link.

http://support.asus.com/Download.as...cher.zip#US_epaduser9_4_2_7UpdateLauncher.zip

Extract the zip file to the root of your Micro-Sd. It should be the file US_epad-user-9.4.2.7.zip

Make sure the AC adaptor is plugged in and battery life is full, while you are on desktop screen of Android, put in the micro-SD and you will get a notification on the bottom task bar to update the firmware.

Attached are the instructions as well that starts on page 3."
[Asus  Eee Pad Transformer Prime] Rogue100:
Well, now I few a bit foolish. Didn't know that Gary had been updating the first post. My bad.
[Asus  Eee Pad Transformer Prime] SonicTab:
So based on Marks post it seems they plan to exchange the unknown serial units but have no stock.

The techs suggested fix is just a normal manual install which will get ICS installed but not help with the root unknown serial issue.

I think the solutions offered will be:

1 Keep unit with unknown serial and do manual updates

2 RMA exchange

Hope Im wrong ...

---------- Post added at 09:31 AM ---------- Previous post was at 09:19 AM ----------

It says "updates" not a fix, I read that as more information coming.
[Asus  Eee Pad Transformer Prime] jmlee1079:
Are others with the unkown serial have issues with wifi range too? Unless i am about 10 ft from my AP you might as well not even be connected. Downloads from the market are brutally slow.
[Asus  Eee Pad Transformer Prime] benlc:
Try changing your wifi network's channel, it solved this problem on my TP. Also, I feel like the ICS update increased a lot wifi performances in general.
[Asus  Eee Pad Transformer Prime] jmlee1079:
I might think it was a channel issue if my galaxy tab sitting right next to it didn't have full signal AND when downloading apps they didn't fail every other time on the prime... nearly every time i download an app the market times out. But on the Galaxy tab no issues.
[Asus  Eee Pad Transformer Prime] benlc:
Try changing it still. My prime wouldn't connect at all to the wifi, even 1 feet away from it. Macbook and SGS2 had full signal. As soon as the channel changed and that I rebooted my router everything started working flawlessly
[Asus  Eee Pad Transformer Prime] Hanshananigan:
My unit (not upgraded to ICS) seemed to have crappy WiFi out of the box. However, it now is passable throughout my house (e.g., web browsing and Netflix). I am enjoying the TP, for sure.

I am a little peeved that I sent ASUS an e-mail through their on-line system last week about the SSN and have not heard back other than the auto-reply, however.
[Asus  Eee Pad Transformer Prime] Rogue100:
Fortunately, no. My unit seems to have wifi on par with that of my phone. Not really sure about bluetooth connection quality, or bluetooth with wifi at the same time.
[Asus  Eee Pad Transformer Prime] sig357stanley:
I had a TPrime with no serial number. I returned it today to the local BestBuy. The came in stock and I braved the weather to get one with a serial number. No problems so far (decent wifi range anyway). The only problem I had with the other one was no serial number. I used bluetooth all the time and the wifi range was OK. I did notice it had trouble with GPS but I only tried it once. I have to say I love this tablet. I had a Nook Color before and its like coming from a Yugo (showing my age) to a BMW. The keyboard dock really make it useful, way more than a toy.
[Asus  Eee Pad Transformer Prime] MK17:
Just wanted to add that I got a prime 32gb champagne from B&H with an unknown serial number. The manual update worked but i still have a random white dot on the middle of the screen with a light screen.
[Asus  Eee Pad Transformer Prime] SonicTab:
Too bad, no solution seems to be available just yet.

Have to pack mine up for return now, just out of time.

Good luck to others.
[Asus  Eee Pad Transformer Prime] surroundedbytrees:
Yeah I'm running out of time as well (14 day return policy at BB in Canada). It's very frustrating that ASUS has dropped the ball on this launch. I wish I had my original TF back (i sold it just prior to getting my Prime). I tired of the excuses for GPS, subpar WiFi, screen colour, etc etc. For the first time ever I've seriously looked at the iPad. When I spend almost $600 on a device I expect it to work, I expect the hardware to have been tested, I expect some quality control to be in place for manufacturing. Let's not forget this is not the 1st tablet from ASUS, indeed I'd say they hit a home run with the original TF. For sure it was the performance , quality and support for that product that gave me some security in buying the Prime. Further if in the UK ASUS can state in part "As part of our unwavering commitment to our customers, we wish to allay some recent concerns regarding the Eee Pad Transformer Prime TF201." and offer up a return policy or extension of the warranty, why not show that same respect to those of us here in Canada or the US? Is the UK offer simply in response to legal obligations? Spinning it as a commitment to the customer then is disingenuous!

And before people slam my dissatisfaction over the Prime let me ask those of you that have owed an original TF if indeed you're happy with this 'Premium' upgrade?

Asus Transformer Prime Users Still Reporting Major GPS Issue After Official Fix | TechCrunch

http://techcrunch.com/2012/01/23/asus-transformer-prime-gps/
[Asus  Eee Pad Transformer Prime] just lou:
I was in the same boat. I had to return mine to BB because I had only 1 day left to return it, and at the time, ASUS hadn't even acknowledged the problem yet.
[Asus  Eee Pad Transformer Prime] Railey:
I have two days left, then I send back too....

But I try it with another one. :-D

Gesendet von meinem Transformer Prime TF201 mit Tapatalk
[Asus  Eee Pad Transformer Prime] Gary Key:
1/23/12 Update -

For North American users with the Serial Number Not Found problem that we directly contacted during the replication testing cycle we ask that you please send the following information to tablet@asus.com :

Subject: <TF201 SN Not Found – Your Contact Name>

Body:

Name: Your Customer Name

Phone: A contact phone number

Email: Your Email address

SN#: Your TF201 Serial Number

Or you can call our North American Hotline at 1-888-678-3688

A customer care representative or technician will take your information, confirm the status of the serial number on our server, ask you to walk through a short procedure to correct the problem. If this fix does not work they will walk you through the next series of steps to correct it.

Note - For those users who provided this information already based on direct contact from us, you will be notified shortly. For those users who provided their serial numbers but were not contacted by us for further testing you will need to either send the email above or call the hotline. We sincerely apologize about this inconvenience but your TF201 will be fixed shortly.
[Asus  Eee Pad Transformer Prime] mrokeefe:
Waaaaah wah wah...time ran out. I had to return mine today before the return period at best buy ended. Ordered another from office depot.

Lol, the turds at BB saw nothing wrong with it and said the GPS is an additional service you have to pay for. Lmfao and then they let some of their buddies know they had one in stock. Wow. So, expect another user to have problems.....

Modded by MBOK
[Asus  Eee Pad Transformer Prime] Rogue100:
Called the hotline because I was unsure if I'm in the list of those set to be contacted. Customer Service representative who took my call seemed unaware of a fix for this. Asked me if I had tried a factory data reset, then put me on hold after I told him I tried that several times to see if he could find out more. Then, while on hold, got disconnected. This, after waiting half an hour to get someone at all...
[Asus  Eee Pad Transformer Prime] cotten516:
amazingly bad

Same here Rogue. Wait half an hour and the putz who answers had no idea what I am talking about.
[Asus  Eee Pad Transformer Prime] staciejo:
except the technicians when calling the hotline are not aware of the fix. Actually they aren't even aware of the problem. He said I do not have any problem or worries... I kindly explained it. He put me on hold, came back and asked me where i bought it and that I should send it back or send the unit in.... So they and their supervisors know nothing. I am surprised I know about it and they don't. He said they do not have any updates.. His manager assured him there is no update for this fix. ugghhhhh
[Asus  Eee Pad Transformer Prime] paladin82:
After waiting on hold for over a half hour was told I have to RMA my device. I then explained what Gary posted and was put on hold, and told I could try the reset procedure or just RMA it. I ask what the reset procedure was he said to hold the reset button 2secs three times in a row, and if that doesn't work do a data-wipe. I asked to confirm the status of the serial number on their server, and the guy had no idea what I was talking about. I ask him to email the procedure to me and he refused. This guy was as rude as the first guy I spoke to when I first discovered the problem.

So I tried the reset button and it does not work. Now I just tried the Data-Wipe, and still no serial number. So Gary, is this the fix we waited for? Seems like you guys were just stalling, and had no fix. I could have RMA'ed this device over a week ago but trusted your post, about a fix. Do you really work for ASUS because the support people have no idea who you are, nor do they seem to know anything about a fix other than sending in for repair.

Thanks for wasting our time.
[Asus  Eee Pad Transformer Prime] Rogue100:
You get disconnected as well?

In any case, I sent the email as per Gary's instruction. Hopefully, this time someone who knows what's going on will contact me, and hopefully, it'll be when I'm not at work or otherwise occupied.

Gary, a suggestion for the hotline in general would be to have some sort of indication of what the que is like. A count of how many people are waiting ahead of you, or something like that.
[Asus  Eee Pad Transformer Prime] HiddenSanctum:
Guys, the guy just posted the update like 3 hours ago. I doubt the customer service people got the memo about the fix this quickly.
[Asus  Eee Pad Transformer Prime] staciejo:
Uggh i have wiped my data off 3 times trying to get this thing to work. I read verbatim off this site what the fix is supposed to entail to the technician, and Gary's name and title... I asked him if I could email the whole post to him. He said they aren't given any email addresses, only one big email box for support, complaints, etc. They are not aware of anything - They should all be required to read these forums each day so they know what their support issues are. How do you run a technical support department without knowing what the top issues are???? I work in one, and I will be out of a job really fast if I don't have any inkling what my customers are up to!!

Wow sad part is - I love my prime, but do I love it 500-dollars-enough to keep it in a broken state? I'll have to mull that over. My return window at best buy is closing in....
[Asus  Eee Pad Transformer Prime] Rogue100:
I would think they would have sent the memo to customer service prior to advising people to contact customer service.
[Asus  Eee Pad Transformer Prime] surroundedbytrees:
I AGREE 1st they rush this too market without testing it, now they post a method to try and resolve this issue and yet they don't notify the Tech Support. WHAT A JOKE

anonymous needs to bring there websites down maybe after CNN covers this clusterf*&# Asus will get in front of this mess
[Asus  Eee Pad Transformer Prime] HiddenSanctum:
Assuming customer service read/or even noticed the memo. It is pretty late. I say try tomorrow or send them the email and wait to be contacted. I didn't bother calling because I knew I would be on hold forever with everyone trying to call in.
[Asus  Eee Pad Transformer Prime] null pointer:
Submitted via e-mail. I hope the fix works. I really like my particular unit. I'm also seeing that no battery usage information is present. I hope they're related... and the fix fixes that too.
[Asus  Eee Pad Transformer Prime] muskt:
Returned Mine to Office Depot

I had mine 4 days. Probably 20 hours on the web to find answers--NONE that worked.

Didn't know what the serial number problem actually was till I stumbled on the screen that spelled it out in SETTINGS. Cleverly concealed in plain sight, I guess.

Did the reset thing 5-6 times. NOTHING!!

No GPS at all. (I am a commercial pilot, & understand GPS. It didn't work at all.)

Did a manual update to ICS. That went OK--Little thanks to the staff at ASUS for the instructions (yeah, RIGHT!!)

I have an ASUS netbook-OK, not GREAT, but fully functional.

I have now and have had in the past several ASUS mobos (currently X58D). Never experienced this low level of product from ASUS before--hopefully never again.

I strongly feel that they just wanted to get something out prior to APPLE getting another GAYPAD (aka feminine hygene device) on the market.

I think I shall wait a month or so prior to attempting again.

POO POO on you ASUS, you surely haven't endeared yourself to your customers.

Jerry in Anchorage
[Asus  Eee Pad Transformer Prime] PuroKaibil:
My email is gone too.

I rather follow the instructions than being on the phone for who knows how long.
[Asus  Eee Pad Transformer Prime] Evo_Shift:
Why not just post the fix...
[Asus  Eee Pad Transformer Prime] basek33:
My thoughts exactly. What about those non-US prime owners? I am not going to call a US based hotline from Europe.

If the procedure is so simple a CS rep can walk me through it by phone, why not put a knowledge base article online?
[Asus  Eee Pad Transformer Prime] KBanause:
I have a Prime with a German SKU and my serial number is available (and on a friend's Prime as well)
[Asus  Eee Pad Transformer Prime] HiddenSanctum:
I am wondering if this has something to do with their servers not recognizing our devices rather than the device itself.
[Asus  Eee Pad Transformer Prime] aselkapa:
I received my Transformer Prime today (pre ordered it on Nov 30th yuks). I switch it on, it does everything fine. I then try to update to ICS and it complains no update available. I browse the net, find this serial number issue, call asus, the first guy tells me to send it back to them so that they can update to ICS. I am surprised, gary here tells that they will go through a few steps and it should work after that and this tech support guy asks me to send my device - no sir, sorry. I get frustrated, disconnect and call again. This second guy tells me that I can manually update for the time being and they are working on OTA fix. I say thank you and hang up. I am like WTF.... $600 (64 GB) and 2 months of waiting (dying each day waiting for the back order to arrive) and I get a device that f****** cant do a simple firmware update to ICS - what sins have I committed :( to deserve this crap? and the funniest thing is they are releasing the next version like this summer, adding more salt on the wound to customers like me

Well, let me try the manual fix and check. Frankly, after reading the other posts with other issues here, I have lost interest on this tablet and will just return it if they don't do something soon.
[Asus  Eee Pad Transformer Prime] KBanause:
Are you sure you have that issue? Check: Settings -> About Tablet -> Status -> Serial Number (if you have the "No Serial No."-issue you will find "unknown")

When I switched my Prime on, I got no update notification as well (even though there was an update of 3.2.1 on the servers).
[Asus  Eee Pad Transformer Prime] dgjl:
It does seem a shame that all the fixes appear to be versions of turning the machine off and on again and that European owners are cast out into the cold...
[Asus  Eee Pad Transformer Prime] tomrobbo26:
What can us European users do Gary?

Nowhere in the UK currently has this tablet in stock, if I send it back I get a refund and wait another age to have a battle for a new one when they eventually become available.

I will still send an email to that address you provided and drop you a personal PM but it would be most appreciated by everyone here if you could just post the fix with instructions. :)
[Asus  Eee Pad Transformer Prime] aselkapa:
Oh yea, its unknown....

Anyways, I was able to succesfully do a manual update to ICS (the serial number is still unknown). The good thing is once I did the update, the camera firmware update got downloaded and installed (so probably ICS doesn't care about serial number any more for updates??)
[Asus  Eee Pad Transformer Prime] dgjl:
Yep--in fact the best and simplest solution for the interim is to post

all

updates on the support site for all geographical regions at the same time as the OTA versions.
[Asus  Eee Pad Transformer Prime] SonicTab:
Maybe he did?

A CSR will walk through a short procedure to correct the problem

= Factory Data Reset

If this fix does not work they will walk you through the next series of steps to correct it.

= RMA

Is it possible that's it?

I had to return mine just a couple hours before the solution post was made,

hoping there is an actual fix not needing an RMA.

If so will go and see if I can get it back today.

Hopefully Gary will shed some light on this shortly.