yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Guys just return your Primes this is a lose lose situation if and when they roll this new firmware/driver out it will be covering up a big boo boo and if I were you I wouldn't settle for a degraded product I paid $500 for most Primes do not have the lockup issue with ICS return and exchange until you get one.

Also if you think about it do you want to worry everytime there's some sort of update for the Prime that eventually your lockup issue will return? this is a huge mess and if Asus is taking this long to figure it out I wouldn't trust them as far as I could throw em at this point.
[Asus  Eee Pad Transformer Prime] uglyren:
So my TFP used 20% battery over 8 hours last night while supposedly in sleep mode. I closed all programs with the 1 click close widget and unchecked the GPS in settings.

My gut now tells me the original .11 problems had something to do with core/power mangement. 11.1 possibly fixed that by not managing the cores as aggressively. In fact I could swear they are more active when I monitor them while the system is idle compared to before.

Can someone with a rebooting unit report their standby power usage over an 8 hour period?
[Asus  Eee Pad Transformer Prime] whalemonster:
Enough. With. The. Whingeing.

It's not constructive or helpful and it's borne of fear (of having a non-working product) and hearsay. Give Asus another day or three and wait and see whether what they come up works, before pronouncing ill-informed judgement.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
My Prime that had lockup issue from what I remember barely if at all suffered any battery drain while sleeping it lasted much longer then my current one without lockup issues in every way.

---------- Post added at 07:45 AM ---------- Previous post was at 07:43 AM ----------

Give them two months if you want the point is that even when they come out with a bandage for this problem there's no way at all you can be confident and fully trust their solution will last something is seriously wrong with some Primes where most are fine and do not lockup at all period zero none zilch nada. get it?
[Asus  Eee Pad Transformer Prime] vonslydog:
I can certainly see where you're coming from, and yes, software can be written to mask hardware limitations. But unless those limitations are violating some sort of product requirement or specification, it isn't a "flaw," it's just the way it is. But that is just semantics. Yes, I agree that it is conceivable that you could mask an actual processor flaw with software. Of course, there is no indication whatsoever that this is what occurred in this case for myself or others. First, there is no evidence that the 11.1 build (which was released a day after the OTA) addressed anything with CPU management. Second, if it was released to correct a known Tegra3 flaw, it probably would have worked more universally. Third, that wouldn't explain why for some people, flashing the exact same firmware solved their problem (per Gary). Fourth, if the 11.1 build included some workaround to a CPU bug, why not send it out OTA to resolve the issues for at least some of the users suffering from lockups/reboots?

No, we many never know what is causing the issue here. I've said before that I suspect a software installation issue, but that is purely speculation on my part. But it is silly to say that there is clearly a hardware issue, and ASUS is obviously covering it up, and the CPU is the only variable, therefore must be the problem (that last one is what got me sucked into this thread again after my personal reboot problem was resolved). I don't expect Asus to write me a white paper on how they resolved this issue. If they send out an OTA update, and my prime doesn't start rebooting again, I'm happy. If most people's rebooting issues are cleared up without introducing some new major instabilities, then I'd have to say that they fixed it, and I don't really give a crap how.
[Asus  Eee Pad Transformer Prime] whalemonster:
Look - either a) the reason for the lockups in some but not all Primes is that the upgrade process is shaky, which can be fixed with software, or b) the reason for the lockups in some but not all Primes is down to hardware differences, which again (most of the time) can be fixed with software, as several users in this thread have explained.

It is not helpful to spread fear and disinformation before Asus have even released their fix, which Gary stated several days ago would be early Feb. Now, should they release the update and the reboots stop across the board, you and other naysayers will quickly have to reassess your former pessimism. Should the fix only help the problem in some Primes while others are left faulty, those of us advocating patience will then have more of a case for complaint. At present, however, constant sniping at Asus and suggesting that this fault is irreparable, without actually knowing what is causing it, is pointless.
[Asus  Eee Pad Transformer Prime] Linde:
How do i go back to honeycomb??

Just download from asus support page, and place on the sdcard??

I didnt think it was possible to go back??
[Asus  Eee Pad Transformer Prime] dabbill:
Wait for unlocked boot loader and custom recovery and you can flash anything you want :)
[Asus  Eee Pad Transformer Prime] Linde:
Yes but in first post from Gary he say that one thing to try is to go back to honeycomb and then manual upgrade to ics with balanced mode and brightnes to 50%.

So i guess it must be possible today??
[Asus  Eee Pad Transformer Prime] dabbill:
I don't think any one has gotten that to work.
[Asus  Eee Pad Transformer Prime] Chemas:
if you rename WW_epad-user-8.8.3.33.zip to WW_epad-user-9.4.2.11.zip system detects update file...but i don't know if it's safe to update (downgrade)
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Two words - Refund/exchange.
[Asus  Eee Pad Transformer Prime] remics:
I would suggest everyone start benchmarking the hell out of their Primes now and we build a database of results for 3.2 and for 4.0 (11 and 11.1 builds) using various benchmark tools. I think it makes sense to exclude overclocked units from such reports or keep them in a separate section.

I would be interested to see what those results look like after whatever firmware/driver fixes are released. If there really was a software only issue then benchmark results should either stay the same or get better (with better optimization in the software should come better benchmark results).

If the issue is hardware related and the software is changed to overcome it then I would expect benchmark results to go down a notch.

Once I get the refund credited to my account I am planning on buying a new Prime and run such benchmarks before the upgrade.

If there is such a collection of results already someone please post a link to it.

Thank you !
[Asus  Eee Pad Transformer Prime] sjamesje:
No negative posts, please

Everyone,

Negative posts do NOT help the situation. Do not tell people that their only choice is to take back their primes. They can wait for the fix. Also, I can vouch that setting the Prime to balanced mode decreased the lockups and reboots. (although they still happen sporadically) Let's be constructive here, post suggestions that work for yourself, and wait for the firmware update and results.

We were all early adopters, of a completely new OS and chipset! Of course there were going to be bugs! If you want something stable, go with the original transformer, or get an ipad. If you want to be bleeding edge, take your chances! But also take your own responsibility. But the Prime kicks ass, and when I showed my circles what this thing can do, they were blown away.

Gary, I'll help beta test as well.
[Asus  Eee Pad Transformer Prime] TangoPapa:
Don't you have a working prime? If so why do you keep trolling these boards? You seem to clearly enjoy your prime so you're obviously not bashing the product. I think the users this thread can go without a negative Richard chirping every second post. It certainly help morale. On behalf of everyone here we heard you the first time so if you would kindly please return to watching your cartoons we would all appreaciate it.
[Asus  Eee Pad Transformer Prime] remics:
I think there is some truth to his advice. There are many working primes out there so if people exchange their duds they might actually stand a chance of getting a good one.

Instead of waiting around for a fix people could take a positive step to hit a working unit out of the box.
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
Does anyone here really have contact with gary or the devellopers team?

You are all saying to gary that you would be happy to test the firmware but I really have doubt that he is reading the tread... He is a marketing specialist, his goal is to buy time for the company. And I did not see any post from any Asus developers...

The proof is that he seems not to understand how works the device. Look at his post, when he ask to manually downgrade the tablet to honeycomb by installing the ICS update.... How can this work??? It does not on my device at least...
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I am still frustrated with Asus . I am happy with my Prime now after a month of headaches and after driving 250 miles to get my Prime from Gamestop before Christmas and Asus deserves EVERYONE with this issue to return it for a refund exchange because they deserve to lose money on this not the customers getting screwed.
[Asus  Eee Pad Transformer Prime] KlausPeters:
I think that could be a misunderstanding.

He only wrote about two "possible" solutions they are still working on, of which one "would" be reverting back to HC and then upgrading again to ICS. But his choice of words was not very good. So one could think that a downgrade is already possible.

To make this solution work they would have to release a special downgrade firmware first.
[Asus  Eee Pad Transformer Prime] ilostmypistons:
or unlock the bootloader so we can load whatever we want on it
[Asus  Eee Pad Transformer Prime] remics:
Please don't forget that whatever tool Asus may release for bootloader unlocking IT WILL VOID YOUR WARRANTY.

It should be used with extreme care. If your TFP is not one of those perfectly stable ones it would be best to hold off on unlocking the bootloader.
[Asus  Eee Pad Transformer Prime] Terp04:
Just wanted to add my name to the list of those whose TFP's were seemingly fixed by the 11.1 file. Thanks to the XDA community for finding and distributing that fix.

I also have noticed the slight increase in battery drain. While running .11, I was amazed at how long the battery was lasting me, and with .11.1, it still lasts a while, but I do notice it burns more in sleep mode. Whether that's the build or something I did with loading/configuring additional apps, I am not sure. I just thought I'd put it out there since others mentioned it.

Just a quick aside, I waited a long time to decide on purchasing a tablet, and was really excited about the TFP when I finally took the plunge. And while I really do enjoy my TFP now, but it's hard to recommend to friends because of the issues it has had. The fact that ASUS released this product with GPS, WiFi, and SW issues, in addition to the extremely limited supply problems, makes me think they still don't understand the consumer marketplace. Or at least, the consumer marketplace in the US.

That being said, I am enjoying my TFP now and hope to for years to come. Hopefully the source of these problems isn't HW related (aside from GPS which I never intended to use) and my Prime really does last as long as I hope it will.
[Asus  Eee Pad Transformer Prime] Mubble:
Wanted to add my name to those experiencing freezing and rebooting.

My UK Prime with C-class serial number, is constantly locking up and rebooting. At least every 30 mins.

What is this 11.1 fix I keep reading about (without trawling through 50+ pages)?
[Asus  Eee Pad Transformer Prime] KlausPeters:
That is a beta firmware and sadly only available for the US version of Prime and not for TW, WW or DE versions.

It is helping some but not all users.
[Asus  Eee Pad Transformer Prime] lgboy5889:
wanted to add my name to the list of people experiencing random lockups.

It randomly freezes up then reboots a few times a day, and the browser will repeated force close at least 3 or 4 times a day.

thanks!
[Asus  Eee Pad Transformer Prime] edster00:
I'm another that is having repeated restarts; I hadn't reported the issue previously as I figured enough folks have spoken up that the issue is being addressed. I finally decided that it would be better to speak up than have the issue under reported. I also have screenshots of the battery dropping out . I was going to return my Prime but am hopeing the upcoming update will fix the issue.

I haven't read this entire thread but was surprised to read of the .11.1 update this morning, I guess it was just for selective Primes?
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
That's even worse cause it confirm that he is not even taking care of what is written on that thread. If so he would have noticed that his update was very confusing.

That demonstrate too that none of the developers are reading the post which one more time is the confirmation that this post is only here to make asus gaining time...

That's a communication principles to try to make the specialists or the fans (which I assume are a majority on this forum) thinking that someone is taking care of the issue in order to avoid waves of complain over the Internet...

I am since a long time out of the return period and have no other way than waiting for a fix or RMA the product (not even sure to get one working but sure to wait 15 days more, to loose my screen protection and spend some more money on the return package).

At best an update will come to fix the trouble and their is no hardware issue.

At worst this is hardware related that an update will temporarily fix and my warranty on this product will not be extended by asus.

This just remind me a laptop with a graphic chip from nvidia that was used to burn just after the warranty and even if this was known by nvidia they never recall the products for a refund... Apple updated the firmware to speed up the fan, some others extended the warranty at their expense some others didn't do anything.

In that story I lost a 1500 euro laptop 15 days after the 1 year warranty...

Signed by a desperate former asus fan who feel that asus errors should not cost him anything and be fixed by any means in the shortest delay...

By the way I read that some of you succeeded in getting a TFP from Asus before sending them back the faulty device. How did you manage that, Asus support is not aware of such process???
[Asus  Eee Pad Transformer Prime] Mubble:
This is getting ridiculous now. Can't even watch a 20 minute video without it freezing and rebooting.

Only had it 24 hours. Not good Asus. Not good at all. This is mine and many other's first experience with Asus, and its an awful one.
[Asus  Eee Pad Transformer Prime] seeknom:
Gotta ask, why did you upgrade as soon as you got it?

You have 34 posts under your belt, so you've been here before... I'm guessing you knew about the possible upgrade problems.

I mean, of course you should be able to upgrade with no worries, but given all the posts around here from people who experienced problems and the posts from Asus that they're working on a fix, why didn't you just hold off on upgrading for a bit and stick with Honeycomb for now?
[Asus  Eee Pad Transformer Prime] jg10571:
I just got my TP back from RMA. All they did was install the latest version of ICS. They didn't fix the reboot issue. WTF. Why did i waist my time and money to send it in to get fixed when it has the same issue as before..To anyone suffering from this issue..Don't bother sending it in for RMA. It's a waist of time. Either return it or wait for a FW update which will hopefully correct the problem....
[Asus  Eee Pad Transformer Prime] Chemas:
i found out that in settings ...there is always (80MB-160MB) more available memory than in any other task manager (ES task manager, Advanced Task Killer,...)

in settings it's always around 500-600MB (available) with 0 or 10 open apps
[Asus  Eee Pad Transformer Prime] snakeybidder:
stuttering

I have to be honest, I went straight to ics latest update and my prime feels so laggy. constantly missing touches, just feels laggy. I'm also getting random reboots. I find it happens when adding widgets.

almost feels like its underpowered. I haven't read whole post but do these problems sound like what others are experiencing?
[Asus  Eee Pad Transformer Prime] Mubble:
Its a fair point and to be honest, I have to admit to not reading through this thread prior to upgrading.
[Asus  Eee Pad Transformer Prime] seeknom:
That being said, they really should have pulled the ICS update asap to minimize the damage.

I wonder why they didn't?

Weird.
[Asus  Eee Pad Transformer Prime] jdbaker82:
apparently you guys didn't bother reading through the thread too much.....the best thing you can do is to upgrade to ICS to see if you have a bad egg if you guys didn't notice MOST Primes work just fine with ICS it's a small % that have the lockup issue with ICS so the smartest thing to do is find out ASAP if you have a bad egg so you can return it for a new egg har har get it?
[Asus  Eee Pad Transformer Prime] seeknom:
Actually, I've read through the entire thread, and I'm not sure where you came up with the "smartest thing to do is find out ASAP if you have a bad egg" thing.

Nowhere has it been stated by anyone with any real facts that Primes that encounter upgrade problems are "bad".

Anyways, I'm not going to get into it.
[Asus  Eee Pad Transformer Prime] cursebreaker:
Asus just released another update on the 30th of Jan, although the firmware is still V9.4.2.11, but the update date is 2012.01.30. i just updated and will see if it still locks and reboots...
[Asus  Eee Pad Transformer Prime] KlausPeters:
I already did that and wrote about it two days ago.

It's really the same version as distributed via OTA and it didn't fix the reboots for me.
[Asus  Eee Pad Transformer Prime] kevin.chabot:
I would suggest to RMA it again until they get it right :) It seems silly, but you can't use it anyway as it is now and it will probably be a couple of weeks (at least) before it gets fixed for everyone... Assuming that there is nothing wrong with the hardware.

It's ok that they take their time to get things right, but frankly, I think most of us would actually appreciate consistent behaviour form the support services and a clear communication of what is actually going on... Everyone is speculating and getting anoyed, this does not help Asus's image in my opinion...

I'm waiting for my RMA to get back. It was "fixed" the day it arrived at the CZ support site, so that at least seems to be fixed realy fast because takes 10 to 15 mins at least to get the tablet to reboot... I someone is interested, I'll post an update later...
[Asus  Eee Pad Transformer Prime] remics:
Thanks Gary for the confirmation of my theory. Update on Feb 1st speaks tomes to the root of the problem.

Again I urge all owners of primes to benchmark their machines prior to this magic code from nvidia
[Asus  Eee Pad Transformer Prime] eastern1:
Hope for a solution

I have the same problems with rebooting of the prime after ICS update.

Had contact with ASUS and sent it RMA to CZ.

Heard today the tested is , and they made a hard reset put a "new" firmware on it and it is working ok they say.

I will see when it comes back if it is working like it should but that would mean there was an update for the WW model after 25th january that solved the problems maybe the one gary is speaking of today ???

For what I read on the forum after the 25th there was no update yet but maybe...
[Asus  Eee Pad Transformer Prime] Vcolassi:
Hey guys I am new to the forum but have been reading Xda forums a ton, great site btw. Anyway I too am experiencing a few rough edges after ICS update. I didn't get to play with it too long on HC being I could not wait to put ICS on it after I got it lol. I am sure thats the case with alot. I got my TP about 4 days ago from Best Buy. Now mine actually behaves for the most part. I have experienced a total of only two reeboots, meaning the device reebots itself in the total of about 5 days since I had it.

Other problems I am experiencing is the "screen glitch" especially when I open YouTube time to time. It will flicker for a few secs. Its also does a few funny things with just the video box part of youtube, odd And sometimes during web browsing I will get a slight lockup/freeze for a few secs. Like the page will freeze for 5 secs then allow me to continue.

Lastly I've gotten a few of those browser wanting to close but I just click "wait" to resume.

All in all my device has been pretty good and really fast. I really want to keep it, I have about 10 days left in my return and everyone is sold out locally around me. This by far is the best tablet I've owned when it works with no problems. I hope there is a FM update soon. Until then I am trying to enjoy it the best I can.
[Asus  Eee Pad Transformer Prime] ptk10636:
Lesson from the past

First let me say I LOVE MY ASUS Transformer Prime!!!!

For those of you with short memories. Back when Apple had the reception problem with their phone related to the case construction (Hardware). They first attempted to come up with a software patch. What this patch did was fix the "BARS" now the phone would show more bars than their actually was. The public was not fooled and eventually Apple acknowledged the flaw in their hardware design and gave everyone a free case that made reception better. They later redesigned the hardware to properly address the problem.

I have had two Primes SN: BCOKAS0##### and SN: BCOKAS1##### the first had the Rebooting Issues for weeks. The second that I was able to get via an exchange at my retailer does not have the problem. SAME SOFTWARE! It looks to me that there are a bad batch of Primes in the wild and they need to be hunted down and euthanized. Then replace with good ones.

I do want to point out that BOTH of my Primes have HORRIBLE GPS Reception and SO SO WiFi. I think someone posted that by removing the metal case the reception improves dramatically. But that is for a different thread.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
This is starting to get comical a new magic code from Nvidia? OTA update to all? I can see it coming now this will fix Primes with current lockup issue and Bork all the ones that currently do not have the lockup issue. This sounds like a bandaid to something more I would recommend everyone just return their Prime for a working unit or a refund.
[Asus  Eee Pad Transformer Prime] remics:
I agree with you "Bro", if people have a rebooting Prime the best course of action is to exchange it until they get a fully functional one.

What I am afraid of is what will happen should the nVidia code hide the issue. New owners will have no way to tell if their device is fitted with a top tier or low end processor.

I guess benchmarks will paint a better picture and I expect the results to vary greatly across all Primes.
[Asus  Eee Pad Transformer Prime] Echofire26:
I am also experiencing the same problem. Since turning off the GPS have you experienced the high pitched scream on freeze ups? I have also been experiencing the same on multiple occasions, sometimes when its just sitting on the charger and I haven't done anything to it. Drives me up the wall. I can sort of deal with the periodic restarts but the screaming issue is way to aggravating, I'm afraid to even use the tablet at work or to bed because it might wake up my fiance.
[Asus  Eee Pad Transformer Prime] seeknom:
What do people recommend to do benchmarking?