yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] batt105:
Here is an observation or my experiences lately with the lock ups. I have had the lock up issue since I upgraded last month and have been following this thread regularly. My TP is rooted and running ICS 4.0.3. I got my keyboard dock last week and I have noticed that when I have my TP docked to my keyboard, that I have very few lock ups. I can play games browse the web, do what ever. When I take it off of the dock the lock ups start again. Any thoughts?
[Asus  Eee Pad Transformer Prime] justmart:
Well... I think I know I fixed my problem.... I just uninstalled-installed Flash... since that day I have 0 reboots!!! Give it a try...

Sent from my Puerto Rican Transformer Prime
[Asus  Eee Pad Transformer Prime] Lee1972:
The Prime cant be downgraded unfortunately, we will have to wait for Asus to release the bootloader unlock tool before any downgrading happens.
[Asus  Eee Pad Transformer Prime] Scuddster:
That is what i thought. Then why have it listed as the fix? Lol
[Asus  Eee Pad Transformer Prime] jdbaker82:
lol... another one bites the dust
[Asus  Eee Pad Transformer Prime] remics:
I think there are 3 categories of users on this thread. Those experiencing:

1. Random reboots regardless of application. Sometimes even boot-loops with that.

2. FCs and reboots tied to one/some app(s) - like browser, flash, game

3. Little to no reboots

I think 2nd category are just unlucky members of the 3rd that have to manage their apps better.

The big issue is with the first category and those Primes are most probably fitted with an inferior CPU that goes into protection too quickly. This is also why PrimeTimeBro was suggesting return/exchange.
[Asus  Eee Pad Transformer Prime] a Mandroid:
That is a beautiful summary, thanks. Category 2 and 3 have hope to get it completely fixed with software update but category 1 users are better off returning their units or an rma.
[Asus  Eee Pad Transformer Prime] Kolham:
I'm on first category. Hope the update helps.
[Asus  Eee Pad Transformer Prime] sakiko0:
hi, i haven't read all the pages of this thread because i got my prime less than a week ago so i am sorry if that has been covered already. As some of us i unpacked my prime and got the ics update immediately then the camera firm upgrade.

After the updates i found my tablet laggy everywhere. Web browser, file explorer, installing apk. I also had randoms boot and rare lock up. I was used to clear the data and cache with CMW on my phone prior installing a new rom or updated rom but i have not rooted my tablet yet.

I decided to take a chance anyway and do a factory reset and delete data since i had no files transfered or games/apps installed.

After the reboot my Bluetooth range was much better and the wifi was as good as my galaxy SII and the lag was gone. my tablet is fast "as it should" from my opinion or close to what i was expecting from this tablet.

Maybe i was just lucky but that worked for me. Hope it helps
[Asus  Eee Pad Transformer Prime] ogdak:
Just added my benchmark numbers.

https://docs.google.com/spreadsheet/ccc?key=0AvSa9vVvOedKdDd1UUNwMndKank1NUVUSThGOXVXRFE#gid=0
[Asus  Eee Pad Transformer Prime] Vcolassi:
I did the same thing. It was my last resort being I was gonna return it. Let me know how yours is doing. Reset it last night, no lock ups or reboots yet.

---------- Post added at 04:29 PM ---------- Previous post was at 04:26 PM ----------

Could be a option. Since I factory reset mine last night I also haven't re-installed flash, had it on demand before. No reboots or lock ups yet. :D
[Asus  Eee Pad Transformer Prime] epology:
Unistalling Flash helped quite a lot for me but there are still some reboots under heavy cpu and gpu load.

If factory restting works, I will also give it a try.
[Asus  Eee Pad Transformer Prime] ezzune:
I received my new prime yesterday after I exchanged my first one (that was constantly rebooting).

Updated it to ICS an hour or two into use and it is running perfectly - no reboots yet.

Good luck to anyone still suffering from the issue and aren't able to exchange it. I hope Asus make up for this mistake.
[Asus  Eee Pad Transformer Prime] dolphine:
Strange behavior: No crash when playing

Though I generally suffer from the random lock-up (approx each 5-10 minutes of general usage) I tried to play Dungeon Defenders and there was actually NO lock for almost an hour (than I stopped the game).
[Asus  Eee Pad Transformer Prime] huhuhugo1:
Hi, please, does anyone have a clue when the update will be released?
[Asus  Eee Pad Transformer Prime] Lee1972:
The only person that knows that on here is Gary Key, wait for him to update us. And then I bet its only released for U.S. users.
[Asus  Eee Pad Transformer Prime] justmart:
I didn't bite anything... I was having like 1 reboot per day... After that the Prime have not reboot ONCE! If you don't have anything good to say... .
[Asus  Eee Pad Transformer Prime] nevetsvsx:
Hey all... Sorry if this is a repost but I don't have time to read through all of the posts...

I have noticed that the Prime is stable (for me) on the power saving mode(zero random reboots) ... Mostly stable on balanced(a random reboot here and there)... And relatively unstable on performance mode (typically reboots every time I use this mode)

Not sure if that will help anyone but that's my observation
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
this means it's time to take your prime back to the store for a refund or exchange that's all.... good luck on your next one you will need it: )
[Asus  Eee Pad Transformer Prime] riker147:
He got that wonderful advice from a guy he knows in Taiwan. :rolleyes:
[Asus  Eee Pad Transformer Prime] HOFFERN342:
PrimeTimeBro.. why are you still here?

I did an exchange by the way, got one back that had the exact same issue. Tested it first on HC, and it was all good.. the reboot first occured when I updated to ICS. Same as on the first tablet I had (bought in two different stores with entirely different serial numbers.. so not the same batch B vs. C10 serial). It seems more like a software issue, where ICS and the Tegra 3 is not optimized to work together. Therefore we sometimes get lock ups and reboots at random places.. I think it should be fixable with just a patch, if not.. I am pretty sure Asus will make it up to us by taking them in and giving us new ones/fixing them. Anyway.. I am exchanging again. I know 3 other persons who own the tablet.. and 2 of them has the same issue as me, the 3rd one does not have anything else besides a screen flickers once in a while. So, all in all 4 out of 5 tablets with this issue in my friend circle.. not statistically correct of course, another one reported that all his friends tablets were working fine except his.
[Asus  Eee Pad Transformer Prime] pijiu-h:
Try reset if it helps.
[Asus  Eee Pad Transformer Prime] itssunnyv:
factory reset

Did a factory reset and it seems like my lock ups got worse. About once an hour. Before I would get one or two in the first hour but could use it for multiple hours after that without a problem. I did notice the lock ups happened when a program was downloading something, and nit from out of the blue. I uninstalled flash before doing a reset and that didn't seem to do anything. Actually locked up shortly after I removed it.

Might attempt installing 11.1 I still have two weeks before my return window closes.
[Asus  Eee Pad Transformer Prime] jyan_osu:
Do what I do and just use the ignore button on the user. Really helps clean up threads like this :)

I am getting mine back tomorrow. Asus didn't repair. They just replaced. Hope its OK
[Asus  Eee Pad Transformer Prime] mengdev:
I'll toss my experiences with the tablet on the pile here:

After months of waiting, my CG Transformer Prime arrived on Friday. Unfortunately one of the first things I did with the tablet was to perform an OTA upgrade to ICS. Unfortunately I am among the unlucky ones with major problems :(

Model:

TF201-B1-CG-CBIL (WW)

SN: C10KAS

Build: 9.4.2.11-20120117 (WW)

Problems:

* Seemingly random lock-up and rebooting under some kind of system load (CPU/GPU/IO?).

* Occasional reboot loops.

App Experiences:

* Default Browser: Frequent lockups on Flash or Javascript intensive sites.

* Android market: Occasional lockups when browsing market.

* Passmark: Occasional lockups when submitting results. No problems with actual benchmark execution.

* RealPi: No problems running 5 consecutive cycles to 100,000 digits (~23s runtime).

* Email client: Occasional lockups.

* My Reader: No problems reading 100 MB image intensive PDF.

Things I have tried:

* Disable wifi and using bluetooth for internet connectivity - No change.

* Clearing all tasks before running benchmarks - No change.

* Uninstalling Flash - Browser lockups occur less frequently.

* Factory reset - No change.

If the next patch does not solve these stability problems, I would hope that Asus would be kind enough provide an official downgrade path back to 8.x (assuming that was more stable).

The experience has been extremely frustrating to say the least, though I believe if/when Asus fixes system stability, the tablet will be phenomenal.
[Asus  Eee Pad Transformer Prime] Mubble:
Well me reboots are getting worse by the day.

SN: C10KAS

It's now rebooting every two minutes. I've tried a hard reset, I've unistalled flash, I've reinstalled the software via the Asus download page via SD card. But nothing.

It's currently unusable and is back in its box, so I'm back on my desktop for now.

Asus need to be made aware how serious this issue is and that they should be working all hours to release a fix as soon as possible. I always get the feeling this issue is taking a back burner at the Asus offices when it should be all hands on deck.
[Asus  Eee Pad Transformer Prime] skygunner27:
My 4th Prime had to be returned because of the problem you are having. You have'f to return it. In that state even a software fix can't save it. It would reboot before you could administer the fix. The reason why you are having that problem is because when you were upgrading to ICS there was a "optimizing apps" process that did not successfully complete....causing an app that you can not fix to have a conflict with ICS. I had this explained to me by Asus. if you choose to get another Prime, don't install any apps until after the ICS upgrade.
[Asus  Eee Pad Transformer Prime] mrokeefe:
11.1 did the trick for my prime. Thank God, cuz that **** was getting annoying. Right as i would get into a video, website, forum or something random....she would lose it.

Been runnin 11.1 for two days and zero hangups/restarts.
[Asus  Eee Pad Transformer Prime] Mubble:
I appreciate what you're saying, and I will most likely return it. However, I'll give it another week just in case any update from Asus might fix it.

If no news by next weekend, it's going back to Amazon for a refund an exchange.
[Asus  Eee Pad Transformer Prime] skygunner27:
I hope it works out. Keep me posted.
[Asus  Eee Pad Transformer Prime] Scuddster:
11.1?

**********************************************

11.1? I have 9.4.2.11 and its been nonstop lock ups. I have tried to do some of the factory resets, reinstall the update from SD card..etc. None of it works.

I get lock ups from anything. Market browsing, web surfing, email, google +. Heck I it was charging on the desk and just randomly rebooted. Its getting worse too. It was every 5-10 minutes. Now its about every 2 minutes.

What a beautiful piece of equipment when it works though. I am holding out hope it gets fixed as well as I do not have a return policy on mine.

Can you tell me how and where you obtained the 11.1?

Thanks
[Asus  Eee Pad Transformer Prime] vittogn:
One more CAT 3!!

Just to add my contribute.

I got my WW C10KAS on Friday.

I updated to ICS (11) straight away.

So far, after 2.5 days of continuous usage (like when u have your new toy!) I had 3 hang + reboot.

Everything else is good but I'm keep testing.
[Asus  Eee Pad Transformer Prime] Scuddster:
Wow. After days of lockups I believe you got me on the right path. I was on 9.4.2.11 after ICS update. I tried it all until I saw the posting of the 11.1 software. I thought, why not? I performed a factory reset. The using the SD card method, installed the 9.4.2.11.1 and after quite a bit of use no lockups! Thanks to whoever mentioned 11.1. You saved my sanity!
[Asus  Eee Pad Transformer Prime] Royan:
Hi.

Add another one with general reboots after upgrading to ICS 9.4.2.11.

Model: WW C10KAS

Seemingly random, but mostly in browser.

brgds

Royan
[Asus  Eee Pad Transformer Prime] mkten:
Add me to the list of random reboots - I never get an app hang or crash, it's always a full device reboot.

SN: C10KAS116801 12

Any news on a possible fix yet? I'm becoming resentful towards my £500 paperweight.

My pad could go for hours without a crash, then I am stuck for hours unable to do more than 5 minutes work.

I upgraded immediately, without any installed apps. I just gave it a charge, and threw ICS on it... Oh, how I wish I'd have hit the forums prior to upgrading; the box said it was ICS ready, it obviously wasn't.
[Asus  Eee Pad Transformer Prime] whalemonster:
Try uninstalling and reinstalling Flash, with a reboot in between. This seems to have reduced the frequency of lockups/reboots for me.
[Asus  Eee Pad Transformer Prime] pedroviola:
I am experiencying rebbots more and more often since I got the prime last week.

Can anyone tell me where can I find the 9....11.1 freeware update? I looked in the asus website/suport and I only get the 9....11

My prime is driving me insane. If I can't get it better I will return it tomorrow.
[Asus  Eee Pad Transformer Prime] mkten:
Thanks for the suggestion, but with all due respect, I do not want to un-install Flash and should not have to in order to use my Transformer Prime correctly. Analysing your experience of 'reduced lock-ups/reboots', I can tell you that reducing the frequency of the problem is not the solution that I am looking for; I endeavour to get rid of the reboots completely, within reason.

As the issues that I have stated occur when using non-Flash enabled applications such as the system configuration page, games, the home page and the office software, a reasonable individual could happily assume that Flash is not the cause. If you have anything solid, any evidence to the contrary would be greatly appreciated - I've made the assumption that Flash isn't running on the aforementioned applications.

I've had to write this post 4 times on my Transformer Prime, and have instead opted to fire up my power-hungry behemoth of a gaming computer to actually type and post this message without a reboot. A couple of crashes, fine; but 4 in the space of 20 minutes? That's not acceptable for a device that has been billed as ICS ready.
[Asus  Eee Pad Transformer Prime] oneandonlyetet:
My old TFP had random lockups and reboots, my new one does not have this issue.

Differences:

S/N: old BC0KAS..., new C10KAS...

EC: old 0214, new 0215

My old one booted every time i wanted to charge it while it was off, my new one does not.
[Asus  Eee Pad Transformer Prime] Myque:
I got my TP a week ago from Amazon (order on dec 23th), came with HC, updated to official .11 got a couple of re boots on two hours of use, after that used the "unnoficial: 11.1 from this thread http://xdaforums.com/showthread.php?t=1452933 not a single re bot after that, I wonder why Asus didnt push this one to all users. THis is US only FYI
[Asus  Eee Pad Transformer Prime] whalemonster:
I didn't say it was acceptable, nor did I say it was a solution - as a Prime user also suffering reboots, that should be obvious. I've read this entire thread so I'm quite aware of the ways people are being affected, how annnoyed they are, and Asus' responsibility to provide a 100% reliable fix.

I was simply trying to offer you some helpful, friendly advice on a way you might possibly mitigate the issue for a few days until we are given an update.
[Asus  Eee Pad Transformer Prime] diablosv36:
I'm so pissed, im not in the US, and I keep reading how the US 11.1 has fixed their prime reboots, why can't asus release this for us WW users... theres been nothing for several days now, looks like I will be returning my Prime in a couple of days, will have to be a refund since stock is hard to come by:rolleyes:.
[Asus  Eee Pad Transformer Prime] vonslydog:
This explanation for the reboots makes sense to me, and it is pretty much what a lot of us have speculated before. My guess, though, is that updating the firmware just gives it another chance to have the "optimizing apps" process complete correctly. Maybe it will, maybe it won't. Until they release a firmware load that fixes whatever issue is causing the process to fail, they aren't going to roll out another update that may or may not work. That is why the 11.1 firmware worked for some (mine has been up about a week now) and not for others. I remain confident that the next OTA update will resolve the majority of users freeze/reboot problems.
[Asus  Eee Pad Transformer Prime] Scuddster:
Its posted here in the xda forum. I am on mobile so I can't link it. Do a search on here for 11.1 and there a forum with links to it. Honestly everyone...try it. I was having reboots every 2 minutes, now stable for almost a full day.

Hope it helps.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
What do you mean by almost a whole day? And by the way, the 11.1 beta is just for the US-users, and not for the rest of the world.. so yeah.. wish I could ;)
[Asus  Eee Pad Transformer Prime] asorsa:
Did a factory reset and with a clean system i did the update. seems to work fine so far no reboots.
[Asus  Eee Pad Transformer Prime] Evo_Shift:
I am guessing that will be part of the next update but they probably have to push the official one through nVidia and who knows who else for testing before it can be official. Releasing it unofficially here probably bypasses all of that.

---------- Post added at 11:43 AM ---------- Previous post was at 11:42 AM ----------

Isn't the whole "optimizing apps" thing simply the dalvik cache being written?
[Asus  Eee Pad Transformer Prime] skygunner27:
This was for the people who get constant reboots, sometimes reboots loops. Trust me. Asus and I tried everything. They even had me download some linux program for Windows that I was asked to delete to try and recover the Prime's OS. It was waaaaay to complicated to use for a person who does not know they're way around the Android OS's inner workings.

Nope. Even when I tried to do a factory restore from post, a android on the ground with his stomach door open with a hazard alert would appear.

Good. you must have had another issue pertaining to reboots.
[Asus  Eee Pad Transformer Prime] droid358:
Add me to the list of random reboots as well. I purchased my Prime from Best Buy and received it on January 28th. I charged the device right away after unboxing it and as soon as I turned it on I upgraded to ICS without installing any apps.

Device Details:

Build Number: 9.4.2.11

SN: C10KAS057785

The reboots have been a little random but I do notice that they mostly occur when I am in the web browser. I've also had reboots happen to me when I'm playing some of the more high-end graphical games or switching between games/programs.

It's rebooted a few other times as well, one time I was typing a fairly long email, (thought a backup draft would have been created automatically) and it decided to reboot on me. Up until last night the frequency of the reboots had been pretty random. Sometimes it would reboot multiple times within an hour or two and then there would be times I could go for hours without experiencing any issues.

Last night I decided to watch Netflix for awhile before I went to bed and I was able to track the reboots and found they occurred pretty consistently. The device rebooted about once every 15 - 20 minutes. I watched Netflix for a couple hours and experienced somewhere between 6 - 8 reboots, (lost count after awhile). I was getting pretty frustrated but curious to let it continue on so I could try and track it. Adding to the randomness, I was able to watch a solid 35 - 40 minutes of video during one period where no reboot occurred. During that time I had not started any other programs after the previous reboot and went straight into Netflix, clicked play on my show and just let the tablet sit without any screen touching or task switching.

Like a lot of you, I am nearing the end of my 14 day return window with Best Buy and I am very concerned that I will be stuck with a $500 paper weight. I absolutely LOVE the Prime though and if it were not for the rebooting issue I would never consider returning the device. I have been reading about these issues on this forum and a few others over the past few days looking for a solution or at least a definite statement from ASUS letting customers know that it is indeed a software issue and will be fixed in a OTA patch, from what I've gathered that sounds like the case but I'm afraid that this might be a hardware issue instead.

I have read about the 9.4.2.11.1 build and am about ready to give it a try as a last ditch effort before returning the device to Best Buy. Has anyone installed the 9.4.2.11.1 build and still experienced problems? (sorry if you have already posted that on this forum, I have tried to make sure and search for that before posting this).

Sorry for the long post everyone, I will try and keep it more brief in the future but this is my first time posting to this forum and I wanted to be thorough.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
@Droid358: I believe this is the thread you are looking for, but I am not sure... I cannot use the file myself, since my tablet is a WW device, this should not be a problem for you I guess, I am guessing you have a US-device.. hehe.

http://xdaforums.com/showthread.php?t=1452933
[Asus  Eee Pad Transformer Prime] droid358:
Thanks @HOFFERN342! Yes, I had actually seen that thread a couple days ago but somehow forgot, been reading so many threads and forums about this issue it's been hard to keep everything straight.

Thanks again :-)
[Asus  Eee Pad Transformer Prime] lukcinek:
Hello. I bought Prime two days ago. I've update it to ICS a few hours later. I have the same problem like others - random reboots :( ASUS make something !!!
[Asus  Eee Pad Transformer Prime] jonesyn123:
An Update please

I have read the threads quite carefully and would like to see an ASUS update from the 2nd Feb

My issue is that after having this device today (6th Feb) and have the latest updates have seen multiple reboots in using all apps. the device is unuseable atthe present time..

Many Thanks.

J.
[Asus  Eee Pad Transformer Prime] Turge:
But you didn't, right? Care to share along with any instructions you have/remember? ;)
[Asus  Eee Pad Transformer Prime] Royan:
Well, whatever it is, it's nice enough to let us know it's happening :)

Just noticed that the last lines in /proc/last_kmsg following a surprise reboot always is:

[ 310.965228] Kernel panic - not syncing: Fatal exception

...

...

[ 310.970892] Rebooting in 10 seconds..

[ 320.985321] Restarting Linux version 2.6.39.4 (android) (gcc version 4.4.3 (GCC) ) #1 SMP PREEMPT Tue Jan 17 21:01:44 CST 2012

Just wish it at least could send that message to the screen :)
[Asus  Eee Pad Transformer Prime] skygunner27:
It's was reallly late in the evening. I was instructed to download it form an Asus FTP. It looked worse than Windows 3.0. The program synced with the Prime though USB. I had to hold certain buttons on time with what I was told to do by the agent and on the screen. It was frustrating. I decided to give up and return my 4th Prime.

I could give more info but I agreed not to mention this.

Thanks for understanding.