yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] foiegrob:
Upgraded to .14, i haven't had a random reboot since the update. I am however am still having issues with wifi and (of course) gps. Videos over youtube stop to buffer every 15 seconds or so both from the app and through the browser. Streaming over netflix is very hit or miss. I have until saturday to return it to the retailer and m hoping that there is an update that comes out before that to fix the wifi issue.
[Asus  Eee Pad Transformer Prime] jguidera:
Hold volume down and power until you see the text on the screen. Then when you see the two icons in the center of the screen use the volume up/down to select wipe and follow the prompts. Note:after doing this you will lose root if you had it.

In my case it seems so far to have resolved my problems. I was able to reinstall all my apps without a hang yet.

J
[Asus  Eee Pad Transformer Prime] JMQUINT00:
observation....

Has anyone else noticed that the random reboots only happen when the tablet is docked with the keyboard. At least that happens to be my case. Right now I'm downloading 300 songs from amazon, making Google music available offline, listening to some music while writing here and at the same time I have several other windows open. And the tab is performing like a champ. The only random reboots I've had have all happened while the tf was docked with the keyboard.
[Asus  Eee Pad Transformer Prime] Voop:
Hi all, I'm a noob.

I found a Transformer Prime 32gb Grey at Staples today, and since I've been lusting for one for months, I grabbed it and brought it home. Seems like that my first experience with Android though, with this lockup issue.

I went through the setup procedure with no problems. A few minutes after getting to the main screen after entering all my info, I saw a popup saying that an update was available, so I told it to install (I'd later find out that it was the .14 update). I put it on the charger and wandered away while it did its thing. When I came back, it was frozen.

After figuring out how to reboot it, I tried using the tablet... only to find that it was freezing every few seconds. Came to my PC and started researching and found this forum and thread. I've been digging through it and am rather discouraged - this seems like a problem that won't go away any time soon considering how long the thread is.

I tried the advice given a few posts up by Reignzone to do a hard reset. Unfortunately, now the tablet freezes even faster - during setup, by the time I get to the wifi setup screen, the tablet has frozen on me. Not sure if it's feasible to root it and go through the downgrading steps. Think it'll be easier to just return it tomorrow.

Serial number is C10KAS.
[Asus  Eee Pad Transformer Prime] cyanide01:
Do you do this only if your rooted because im not rooted?
[Asus  Eee Pad Transformer Prime] jdbaker82:
Your observations are correct this has been ongoing since release and won't be going away anytime soon luckily for you you just got it so a return will be nice and easy.
[Asus  Eee Pad Transformer Prime] droid358:
@JMQUINT00 - I hadn't thought of that before but now that you mention it I am pretty sure that my Prime has been docked each and every time it has experienced a random reboot since updating to .14. It has rebooted about 4 times I think which is a lot less than it had been when I first upgraded to ICS, (before updating to the amazingly awesome .13 that gave me no issues what so ever).

Each time my TFP has been docked though. Once while browsing the Market, once while looking through my Netflix queue, (not even streaming, just looking through the queue!), once while I was trying to show my friend GTA III which was extremely embarrassing! Thanks a LOT Asus! And it just rebooted a few minutes ago in this forum in the stock browser when I first tried to write this post.

I am going to try and do some experimenting later this evening, try and run the TFP through it's paces while undocked and see if I can trigger a reboot. If I can't get it to reboot while undocked after awhile I will then dock it and test further.

I'll let you know if I can get some more conclusive results.
[Asus  Eee Pad Transformer Prime] quartercirclebak:
I think I can corroborate that the freeze has only happened while the tablet was docked. In every case I also believe I had a stream running from Twitch.tv via StreamCatcher in the background.
[Asus  Eee Pad Transformer Prime] droid358:
Good to know there are at least 3 of us getting similar results. Maybe if we can get a few more people to corroborate this as well it might help the folks at Asus to find a solution. I still haven't had time to do some tests while undocked but once I do I'll post my results. Hopefully I won't have any reboots undocked and we can prove it is a docking issue.

Thanks for the info @quartercirclebak!
[Asus  Eee Pad Transformer Prime] cameronsutor:
I'm interested to see what you results are. I actually just picked up my dock, yesterday, at Office Depot and I have yet to have any random reboots. The only issue I have noticed is that my clock refuses to up date the time. Believe it or not, the clock on the unlock screen and the one when you tap the notification area (the clock that appears on the menu) are correct, but the one that is always present in the bottom right corner won't change unless I go in the menu and change from 24-hour format to 12-hour and then back ... Has anyone had this issue?

I know this is a random lockup thread, but I thought maybe since some of you were using a dock you noticed this too.
[Asus  Eee Pad Transformer Prime] clockwork58:
I've had this happen to me once in my 7 weeks of owning my prime.
[Asus  Eee Pad Transformer Prime] tengjack:
Hi Gary:

After the 2/17 update my TF201 still getting reboots, I was trying to browse some web pages and the pad was rebooted and it had happened several times. Before the update its worse it will get random reboot 3~5 times a day if I just leave the pad on the table doing nothing else.

PS. I didn't have dock either, plus I had a TW Prime.
[Asus  Eee Pad Transformer Prime] diablosv36:
Well being a WW prime user, I am still waiting for the update.

It started to become not so much of a bother for me because I was on a role with my prime when it came to uptime.

I had a weeks worth of uptime, no reboots or lockups, was using it plenty too, then one morning it wouldn't wake up, since then its back to rebooting several times a day... what a bore!
[Asus  Eee Pad Transformer Prime] Voop:
Wanted to add - I do not have the dock, and my Prime is rebooting constantly.
[Asus  Eee Pad Transformer Prime] droid358:
Well, there goes that theory I guess! Ha ha thanks @Voop, I figured it was unlikely the case for all users. Man I wish Asus would just release a fix that would work for all Prime owners already :-(.
[Asus  Eee Pad Transformer Prime] SanderKwg:
Just to be sure: and you're on .14 firmware?

---------- Post added at 10:33 AM ---------- Previous post was at 10:30 AM ----------

Just noticed that the .14 firmware is available for download on the Asus support site for US and TW users... again, not (yet?) for WW and DE. Let's hope it will follow later today...
[Asus  Eee Pad Transformer Prime] HOFFERN342:
OMG!!!

When I got the tablet, it worked perfectly on HC.. then I updated to ICS .11 and it started rebooting like hell for 2 weeks every 5-10 minutes... and last week it stopped rebooting for some weird reason, even tho it was still on the same software. Today the .14 came out to my WW-device, and guess what... the reboots are back, and it is worse than ever. Now I can barely get to the lock screen.

Thank you Asus, for giving me another crappy update that just ruined my experience with your products. This is my second Transformer Prime by the way, the first one had the same issues as this one.. they both had completely different serial numbers, the first one started on B something, and this one is a C10...
[Asus  Eee Pad Transformer Prime] frizzle54:
My Prime also trashed by .14 update

BCOKAS01. All revs up to .14 worked OK (except zero GPS). Installed .14 (did not get through "optimizing" step) and it started rebooting, sometimes during boot, sometimes shortly after unlocking. Have done power off, hard reset (paper clip) and factory reset/data wipe. Still rebooting. Not docked.
[Asus  Eee Pad Transformer Prime] Nuno Mauricio:
I still have HC on my ATP ... and have no problems at all .

PS. WW version here .
[Asus  Eee Pad Transformer Prime] mkten:
Fingers crossed

Right - .14 has just become available for WW units - I've just upgraded mine and will report back.

All EU users, please report your experiences with this patch in this new thread

I'm slightly worried that people are reporting problems with the .14 build. If mine crashes AT ALL during the next week, I'm going to have no choice but to take ebuyer's offer to pick it up by courier for RMA. I really don't want to do this - I so desperately want this device to work.
[Asus  Eee Pad Transformer Prime] Mubble:
Installed the update. Reinstalled and set up all my apps and accounts.

First reboot occurred after 45 minutes.

UK / WW Prime. C10KAS s/n.

Still better than reboots every 2 minutes which I had before the update. Let's hope this was a one off!

Edit: 2 hours in. Just than one reboot.
[Asus  Eee Pad Transformer Prime] clockwork58:
For Me:

WW Model (Canada)

Got the .14 update (prev had .11)

Not rooted

Prev: With heavy use about 1 reboot a day and it would always reboot after 20-22 min of watching netflix.

Did the update, didn't reset anything.

Was able to watch netflix for over 30 minutes without issue.

So far so good.
[Asus  Eee Pad Transformer Prime] fundun:
I'm on .14, no dock and constant reboots when browsing the web. Also, the launcher freezes a lot when moving icons around.
[Asus  Eee Pad Transformer Prime] jermaine151:
I'm on the 9.4.2.14 build and I'm suffering from random lock ups and reboots. I haven't been close to my pc to get a logcat. Hopefully a new OTA will resolve this. I've only owned my tablet for a couple of days and besides the lock up / reboot issue I haven't had any problems. My wifi and bluetooth seem to work well. Thanks in advance for any help.

P.S. I don't have the dock.

Edit: downgraded to 11.1 and it performs much better but I can tell that the battery life is worse.. I'll deal with that since it's not locking up and rebooting. Maybe I'll try. 13.
[Asus  Eee Pad Transformer Prime] PolishPoet:
No freezes or or reboots prior to .14. Ran OK for a couple hours then BANG! Freeze and reboot. Did reset, still problems with freezing and rebooting. Using a dock for the most part. Took Prime off dock, did power button/volume control to wipe everything. Came back up Open the stock browser locked up and rebooted.

Come on ASUS let's get your Sh&t together and get this stuff working right. This is getting to be insane.
[Asus  Eee Pad Transformer Prime] gfz8954:
Update fatigue.

My prime is finally stable after I manually updated to 11.1. Only issue now is poor battery life, which I can live with, for now.

I don't want to risk a marginal upgrade in battery life from .14 if it could potentially mess up my machine's stability. Not too confident about the .14 update after reading these posts.

To anyone who successfully updated to .14: how much does it improve battery life? Right now I get about 4-5 hours, basically just web browsing.
[Asus  Eee Pad Transformer Prime] jjcortes:
Massive improvement from .13, which for me resolved the lockup issues but provoked dead sleep and piss poor battery life.

Comparing it with 11.1 I think it's better, as being asleep has reduced battery 4 to 5% for every 8 hours in sleep mode. I could never achieve that kind of battery saving with 11.1.

While using it, I recall more than 4 or 5 hours while web browsing on 11.1. Gaming gave me around 3 or 4 and just cannot compare it right now because I haven't had the time to fiddle around with the new OTA.

In terms of stability, I'd say it is running better with .14 and think this whole thing is just a matter of luck. First time I've done a factory reset before upgrading, and it worked like a charm.

Serial: BCOKAS01
[Asus  Eee Pad Transformer Prime] AWhistler:
For me, .13 was very good. .11.1 was almost as good, but I didn't have enough runtime there to say any more, .14 is as bad as .11 for me. The power (I won't limit it to the battery) is acting funny, like the systems locks up and drains the battery while asleep and when it awakens, there is a gap in the battery time graph.
[Asus  Eee Pad Transformer Prime] Voop:
Yes, I was on .14 firmware.

I say "was," because I managed to revert back to .13 and it seems to be working fine so far! I've been playing around for about 30 minutes on .13 and have not had any lockups or other weird behavior. Now I get to research the .13 bugs to see what the common problems are :)
[Asus  Eee Pad Transformer Prime] quartercirclebak:
Welp, I'm afraid I have to recant my statement...just got it to freeze without using the dock. Again, though, it was while browsing the web and having a stream running in the background. Maybe I should just stop doing that, but it's something I do often, and I'd really like to have the Prime fit my usage scenario... :|
[Asus  Eee Pad Transformer Prime] Jacob111:
good news for me, at least

I had major issues on .13. Time between random reboots was between 5 and 45 minutes. I tried the factory reset and uninstalling apps and it didn't help. Then I downloaded the .14 update and now it's been two days without a reboot. I've left it on, used the built-in browser quite a bit and watched a 30 minute episode on Netflix, all without issues.

In light of the reboot issue, I watched the whole update process to make sure it didn't freeze and restart halfway through. For the rest of you, did you confirm that the update process completed successfully?

I had also done a factory reset the day before the update and hadn't customized the system much. In light of disparity in performance (some people see reboots every 2 minutes, some don't see it at all), I wonder if there's some post-factory configuration that makes this worse, such as a particular type of app.

I'm hoping that the issue doesn't return. I'm also going to make small modifications to apps and settings in the next few days and see if something in particular causes the problem.
[Asus  Eee Pad Transformer Prime] devilterry:
happy use the prime in .13 firmware but how can i stop the OTA to .14, i don't want to upgrade?
[Asus  Eee Pad Transformer Prime] JMQUINT00:
How is this different from doing the reset from inside settings?

Ty
[Asus  Eee Pad Transformer Prime] Cheesy95:
Has anyone else been having issues similar to this?

youtube.com/watch?v=JCw0JaEMHFM&context=C346871eADOEgsToPDskJksvkDMSjJ8PfyQsK7SSC1

From reading here, I can see that I'm lucky in the sense that I get very few reboots (although I haven't escaped completely). I do however get quite a few lock ups in the browser and the flickering/artifacts shown in the linked video.

I was thinking that the gpu might not be sufficient or have enough power, but playing games like shadow gun and riptide doesn't seem to phase it at all...

On .14, but this issue occurred in .11 too.
[Asus  Eee Pad Transformer Prime] Mubble:
Well, after 10 hours of on and off use, I've had 6 reboots including two in quick succession.

Makes my prime usable but still thinking of sending it back for a refund.
[Asus  Eee Pad Transformer Prime] jonesyn123:
Yeah applied .14 was ok for a bit but still reboots. what else can we do ASUS?

Dont want to send this baby back!!!!

J.
[Asus  Eee Pad Transformer Prime] shades23:
I wiped the data and then upgraded to .14 on a WW (Canada)

it's the same or worse now ... seriously?

it crashes during a game that I was playing and then reboots... heck it even froze on the Nvidia logo on the reboot .... I think it's time for asus to offer us that have this problem to upgrade to the new Transformer ... I don't care if it costs $100 more ... because right now I own a tablet with impressive stats that I'm embarassed to show my friends how awesome it is .. because it freezes and crashes all the time . it's a paper weight that lights up and sometimes makes noise .. but it's not usable for anything as it is ... I love asus .. I build computers for a living ... but this is just nuts i've had this for a month... I can't return it anymore .. I'm wishing I had .. but I really wanted this to work ... I guess I don't know what to do now.... this sucks
[Asus  Eee Pad Transformer Prime] SanderKwg:
I've updated from 11 to 14 (WW version) yesterday and it works fantastically. Not a single reboot since then, while before I used to have at least one reboot per hour.
[Asus  Eee Pad Transformer Prime] airhitam:
Upgraded from 11 to 14 (WW) everything fine. Thanks.

Sent from my Transformer Prime TF201
[Asus  Eee Pad Transformer Prime] pedroviola:
Upgraded from 11 to 14 ww version. Used to have reboots every 5 minutes before. Now, fantastic until now. Not a single one since yesterday... Thank you Asus and of course Gary.
[Asus  Eee Pad Transformer Prime] ryo77:
My tf201 was not been usable with ww.11 firmware... reboot every 5 sec to 2 mins....

with the new firmware it's a little best: still reboots but now it's until 2 secs and 15 mins...

then now i can see that tabs may be very good.... when we have a stable firmware.

French tf201, with dock and with .14 firmware.

quick, the new .15 firmware who solve this reboot problem one time for all!!!
[Asus  Eee Pad Transformer Prime] gsmiley:
I'm in the same exact situation as you. I have a 64 gig version and haven't had any major issues with the Prime (my third one) After this update, I'm getting the issues as shown in the video, also get this quick up and down jumping home screen problem. So frustrating knowing one thing is working well in one version, then screwed up the next. I'm amazed with all these different problems that we share the same hardware. What is going on ?
[Asus  Eee Pad Transformer Prime] Cyclona94:
Hope I'm not going to jinx it by posting this... but so far so good.

I wiped my tablet yesterday before installing .14 (reset from within settings), skipped all of the Google account setup section and therefore had nothing on the tablet. I connected to wifi, downloaded the update and applied it...

Since then I have used it for about 3 or 4 hours in total, have an uptime of 15h48 mins (including standby overnight), and have downloaded apps, browsed, watched a YouTube vid from the app and watched an episode of Sanctuary (50 mins?) with no issues at all.

Fingers crossed, touch wood, all that sort of stuff...
[Asus  Eee Pad Transformer Prime] r_simoes:
You call that usable? :) It's about the same as saying that on the way to work your car stalls and dies on the street for a couple of minutes, but it's only a few times a day, so it's usable.

I hope a future firmware solves this for you (and everyone else who continue to have problems). The situation is pitiful; Asus should be ashamed for pushing into the market a totally unstable product.

-RS
[Asus  Eee Pad Transformer Prime] Gremlin001:
WW 14 update didn't solve this issue for me either. Still patiently waiting.

Details:

SN#: C1OKAS.....

SKU: WW

64 gig TF201

Apps I need/want to use: Facebook, Twitter, GMail, stock browser, Dolphin Browser, Random Mahjong, Tablet Mahjong, Angry Birds (all 3 free ones), AnTuTu, PayPal, Polaris Office, Maps, Camera, and Gallery.

Everything else is fine.
[Asus  Eee Pad Transformer Prime] whalemonster:
To be fair, Asus did not push a "totally unstable" product - the Prime ran like a dream at release, being fast and stable on Honeycomb 3.2.

The mistake was to push ICS so early without extensive testing. It's still very early days for the ICS / Tegra 3 combo and there are clearly some kinks that need to be ironed out.

Lest we forget, Honeycomb was very unstable at launch, with lots of reports of random reboots and lockups. It took it a good year to mature into a reliable platform.
[Asus  Eee Pad Transformer Prime] micaman:
Well you can add me to the official list of victims with reboot/lock-ups.

SN#: BCOKAS*****

WW version

Not one lock-up in four weeks. Updated to .14 from .11 yesterday and had one last night and then another three this morning.
[Asus  Eee Pad Transformer Prime] mkten:
That's a very good point, and has helped make my decision to RMA my device; at least the new one will have Honeycomb!

The biggest mistake that I have seen is not providing an easy route to downgrade an OTA update. While not necessarily ASUS's fault, I do see it as a major failing of the Android platform.

If there was an easy way to revert back to Honeycomb without rooting, doing a special little dance and praying to the Google Gods on a fortnightly basis, then I'd have done it instead of wasting everyone's time RMA'ing it. As it stands, I'm unwilling to risk bricking my device and invalidating my warranty; then I'm stuck with a worthless piece of junk, AND to add insult to injury, I'd have to pay more money to have it posted back to me.
[Asus  Eee Pad Transformer Prime] saintirish:
Just wondering if Asus does any regression testing when they put out these updates??
[Asus  Eee Pad Transformer Prime] mkten:
I do know that Gary has worked closely with affected units to generate patches. It seems like we have seen all permutations; some worked on .11 but are now broken on .14, some didn't work on .11 but were fixed by .14, and some (like me) just simply don't work on either.
[Asus  Eee Pad Transformer Prime] Cheesy95:
It really does seem that there are a plethora of problems for this device. Madness!

I'm certainly no expert, but does anyone think that 'NvGrPost: Failed, TEGRA_OVERLAY_IOCTL_FLIP Broken Pipe' from a process called 'gralloc' could be part of the cause?
[Asus  Eee Pad Transformer Prime] al mon:
ASUS is using all PRIME users for their "weekly" drops. I seriously doubt if they've done adequate regression testing with a focus on negative cases.

My C1 PRIME had no issues on HC. Then on ICS build .11, it was fine. .13 broke most things and .14 fixed many but still have random nightly reboots.

They have too many releases and inadequate attention to detail. Slow down, get it right instead of releasing crap.
[Asus  Eee Pad Transformer Prime] upsbeast:
hello can someone tell me how to go back to .13 update step by step? i never had any lockup/reboot problems with that update.. then update .14 came out and my prime locks up/reboots every 30 minutes. thanks for the help.
[Asus  Eee Pad Transformer Prime] jfarinella:
Check here to learn how to install any version:

http://xdaforums.com/showthread.php?t=1492887

I know there have been some question about firmware still being posted on ASUS's website so hurry.
[Asus  Eee Pad Transformer Prime] Zaiden:
my thoughts

I truly think Asus has no idea what's going on with the Primes that are rebooting (count me in as having this issue since ICS). Every patch does nothing to fix these reboots. I think the best thing Asus can do is allow everyone to return these Primes for a full refund or exchange them for the replacement Prime coming in a few months. We have dealt with an unusable 500 dollar tablet for months so I really feel there should be some sort of compensation. I was the first to get the Prime and I was past the return window when problems started coming along. I have nearly lost all faith that this tablet will ever get working right and when the T700 comes out, this tablet will cease to exist in Asus's eyes.
[Asus  Eee Pad Transformer Prime] psy65:
My prime wasn't rebooting until firmware .14. now it reboots once in a while. and wifi still sucks.This update made my prime worse :(
[Asus  Eee Pad Transformer Prime] dabbill:
Asus is trying as hard as they can to fix the reboot issues, but its not Asus. Its the code from nVidia that's causing the issues. The reboots and mini lockups are caused by the CPU not handing off the processes correctly between the ninja core and the main CPU. So Asus is taking the feedback from here, passing it to nVidia, then nVidia tweaks the code and sends it back to Asus. Unfortantly we are dealing with a brand new OS and a brand new CPU. Its going to take a bit to get them right. :cool: