yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] xvsacme:
I've been using the 9.4.2.11.1-20120118 "beta" build for over a week now. After 8 solid days of up time I had no issues to report; this thing runs like a dream no matter what I throw at it. (For those who don't know, my tablet used to reboot itself every 30 to 60 seconds and often freeze at the boot screen.)

Today it rebooted for no reason in particular. I was swapping to Google Music to select a different album, which I suppose is a little graphically intensive but otherwise a fairly mundane task, and that's when it happened. The only different thing I did today was to try out Power Saving Mode; I'd been using either Balanced or Performance mode ever since installing this build because I was trying to stress-test it. It froze while loading album art, rebooted quickly, and did not freeze on reboot. I've been up and running on Power Save mode again for 3 hours now with no further issues. Maybe these things have nothing to do with each other, and maybe they do. *shrug* Just thought I'd mention it.

I still highly recommend that anyone with the US firmware try out the .11.1 build! Just be aware that you will get a DMClient error when you try to check for OTAs unless you Clear Data through settings (as was described in the post above). Also be aware that it is in no way a panacea; some problems may persist even with this build.

I'm only sorry for those of you who have WW or other firmware; I wish ASUS would make a version of this build available for everyone. Even if it isn't a complete fix, you would at least have a far more useable tablet while you wait. It has certainly extended my patience a great deal.

US version is available via the link in my signature.
[Asus  Eee Pad Transformer Prime] Geekslayer:
Thanks for the information, I did read that thread the other day. Since this is not an offcial version, will my tablet accept the OTA update when Asus releases the official fix in Feb?
[Asus  Eee Pad Transformer Prime] Variationxbox:
Called Asus tech support, they had me to a data wipe, and I'm still having the same issues. Guess I need to RMA or wait on patch :(
[Asus  Eee Pad Transformer Prime] jsjames:
Not sure it really matters to anyone, but I at least wanted to add my name to the many random reboots per day. Hoping for the working patches before I send it back to Amazon.

I have a 64gb btw.
[Asus  Eee Pad Transformer Prime] xvsacme:
I'm assuming it will, since I got this build from an ASUS dev who said I could continue to use it until there is an official fix. I know I'm not the only one who was given this file to test, and there is no downgrade method yet, so I'm sure they wouldn't leave us hanging.
[Asus  Eee Pad Transformer Prime] darkphaux:
If anyone wants to try this update, and has not been contacted by a dev should see this thread: http://xdaforums.com/showthread.php?t=1452933

I am a WW and have not tried this :( Good luck to anyone who does!
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
Prime unexpected shutdown/switch off

I guess no one here able to solve my problem, since my unit don't have Lockup issue.

But tablet work perfectly fine under BALANCE MODE, but in PERFORMANCE MODE, my tablet will just turn off state in random time.

Hardware defective or software defective, no ones know. :(
[Asus  Eee Pad Transformer Prime] slugbug2010:
Well..... I've mentioned that your situation seems rare, but not unheard of. There is not a fix that I am aware of. However in your case I think you have 2 really good options. You've only had it a day or two so a very real option is to keep it until close to your return window and if it continues, then return it for another unit. Another option is to try and diagnose what else might contribute to the issue - I would be more than happy to help since mine has done the same. I've never had a need to run in PERFORMANCE MODE, although I have used it, but I'd be happy to try and replicate the problem. Is there a game, movie or....what is it that you are doing or playing in PERFORMANCE MODE?
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
Thanks for your response.

There are few ways for me to replicate the issue, the easiest way is to run Sprinkle(Full Version), Sprinkle app got an update today which mention ICS Support, but no luck, my tablet still shutdown after awhile.

Dungeon Defender : second wave, ZEN Pinball, Glowball, Shrine Runner, Siegecraft demo have the same problem.

Try to give it at least 5 minutes run. before jump to conclusion. These few games utilize lots of CPU and GPU power, or in another word same characteristic.

The reason I run on the PERFORMANCE MODE it actually give me better performance and higher framerates for the game.

Stock internet browsing with PERFORMANCE MODE on, also gave my tablet a total shutdown.

I only use it for a week, and I spot this problem few days ago... quite depressing.:o
[Asus  Eee Pad Transformer Prime] ogdak:
In the past week I have had an uptime close to 60 hours. Past day it is giving me many reboots again. Only using it now for web, youtube, calculator and mail. I am on the ww .11 patch. I will be happy to test a fix for the ww version. Other then the reboot issue, the prime is working fine, I have it since the dutch release january 6th will definitly hold on to it. Gary thanks for your info and effort to make is work.

Damn, While editing this post it gave me a reboot.
[Asus  Eee Pad Transformer Prime] slugbug2010:
I understand, it is depressing, but you've got good options available to you.

I ran mine I am performance mode and played Glowball for nearly 10 minutes and used the stock browser for quite some time. Mine did not shut down. You're on version x.11 right? I'm on x.11.1 but that should not make any difference at all.

LOOKS WHAT I JUST FOUND!!!!!

xdaforums.com/showthread.php?t=1427461

An entire thread in a different section about this issue! We are not only, we aren't a handful, there are more, not a lot, but more. Maybe you can find more help there or report your findings and see if they have experienced the same.
[Asus  Eee Pad Transformer Prime] ptk10636:
The Tale of Two Primes

My first Prime SN: BCOKAS0.... was a complete mess after the ICS update random reboots all the time. VERY FRUSTRATING. I tried everything to resolve the issue. Factor reset, Turn this off turn that off, run it mode A run in mode B... You get the idea. I have been checking the boards hourly HOPING for a solution.

Then my retailer received a shipment of 11 Primes and was willing to do an exchange.

My Replacement Prime SN:BCOKAS1... Same applications, same firmware, same ICS, Restored data files from my old Prime WORKS PERFECT not even a hiccup. I even had a program crash and the Prime kept on going. THIS IS A GREAT TABLET!!!!. (still haveing Glowball issues but for the record it did not work when the new Prime still has HC)

I actually took it into the wild to show it off to all my iPad2 friends. They were impressed. Wifi and GPS are VERY Poor but they both do work.

I hate to say it but I think that all of you that are waiting for a software fix will ultimately need to have a hardware fix.

I have been a technology professional for over 20 years and I have yet to see software fix defective hardware. Software at best can mask the underlying problem.

I want to say this again... THIS IS A GREAT TABLET!!!! there just seems to be a few bad apples in the bunch.
[Asus  Eee Pad Transformer Prime] oneandonlyetet:
why weren't there no lockups and reboots using hc? if this were a hardware issue, shouldn't there be some issues using hc, too?
[Asus  Eee Pad Transformer Prime] ptk10636:
I agree this is puzzling. I received my first Prime on Jan 3rd and do not remember having any lock up issues until ICS. I do not know enough about the differences between HC and ICS under the hood but I would expect that it has been optimized for the newer generation processors like the TEGRA 3 and in doing that activated or stressed components that HC did not.

I would suspect that there have been a number of Primes sent back via RMA or Retail return chain that ASUS is frantically trying to identify the culprit components.

They are also likely trying to save their reputation as well as come up with the most cost effective solution. I do not think they intended for this to happen. No company wants their flagship devise to have a flaw.

The fact that Amazon has put a hold on sales I am sure has turned up the pressure on ASUS to resolve the issues.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
Ok guys, nice to see that Asus is trying to resolve the problem.. at least in the US.

I have spoken to Amazon.co.uk today, and I am getting a full refund for the Prime. I have officially given up, since Asus suddenly stopped answering my e-mails for no reason.. the last e-mail was that they were going to send me some info on RMA, and no answer for a week after that. I cannot live with a tablet that keeps on rebooting itself over and over again for no reason at all.. playing with it for 20-30 seconds at a time just isn't enough. I will get my refund, wait for a little while and try to buy one again at a later time.

Maybe I should just buy an iPad instead, even tho I am no fan of iOS.. at least Apple has better quality control before sending out their tablets and updates.
[Asus  Eee Pad Transformer Prime] ryanlaw.cs:
I can't really get the connection with the thread with mine, they having totally different issue :confused:

nevermind, I am on version x.11. Not sure it make any different or not...

Just now I try something different, trying to run Glowball THD on BALANCE MODE

Guess what, it also turn off my tablet after awhile. I wonder how's the firmware handle system crash :confused:

May I know what is your unit SN start with???

I am from Malaysia, so I assume both of our unit are come from different batch. FYI, Malaysia Transformer Prime's official launch date is on 18th Jan 12 :p

---------- Post added at 11:08 PM ---------- Previous post was at 11:06 PM ----------

Hi,

May I know what issue you encountered when running GLOWBALL THD?? :)
[Asus  Eee Pad Transformer Prime] cameronsutor:
Have you tried clearing the Glowball games data? I don't feel like finding all of your posts regarding this issue, so i'll just ask - Have you had this issue with any other apps/games?
[Asus  Eee Pad Transformer Prime] oneandonlyetet:
much more lockups and reboots in the "fire mode" (in german this mode is called "normal") ~30min.

when will there be a fix or at least a .11.1 beta for other versions than us?
[Asus  Eee Pad Transformer Prime] drherron:
this is very tempting, but as my lockups are only occasional now I might make matters worse doing this. Can I revert back to the moderately crappy OTA ICS by resetting the tablet?
[Asus  Eee Pad Transformer Prime] Geekslayer:
I don't think you can. I took the chance and installed the 11.1 beta lastnight

and I'm having pretty good luck with it. I doesn't re-boot while watching netflix

anymore, or when browsing certain websites. I ran the Riptide demo in

performance mode for about 3hrs straight, until the battery ran out, and it

didn't re-boot.

FYI.... After the ROM install completed, I did a factory reset from the settings page, and re-installed everything.
[Asus  Eee Pad Transformer Prime] SigFan:
I also updated to 11.1 short while ago. Much happier with the tablet for now. It was almost unusable with the constant reboots.

Guess i can live with the tab until the permanent fix.
[Asus  Eee Pad Transformer Prime] ecocd:
My wife sent hers in for an RMA and they just sent the exact same tablet back with .11 installed. That's it. Needless to say, it's still having the rebooting issues. Neither of us are pleased with such utter incompetence by Asus customer service. I understand there will be problems as early adopters, but when they say over the phone that they will "definitely" solve the problem and then immediately ship back a faulty device instead of, say, a brand new one that might actually function, I'm going to refrain from purchasing any new products from them for a while.

I will be installing 11.1 tonight or tomorrow. I can't thank this community enough for pushing this issue and eventually even uploading at least a beta fix.

Did anyone else notice Gary's signature? He's flying to Taiwan to work on this issue. I guess when Amazon stops selling your product even the senior execs realize it's a problem worth throwing money at. Thanks for flying halfway around the work to help diagnose and solve this issue, Gary. Even if it's just part of the job, that kind of dedication sends a good message to the tech community. I may not like customer service, but I don't currently have a problem with the engineers.
[Asus  Eee Pad Transformer Prime] djb2ile:
has anyone tried playing with an xbox controller? i find that when i plug it in an wait a few minutes, the tablet reboots then the controller works. then when i unplug it it reboots again. any ideas or similar experiences? thanks ahead of time
[Asus  Eee Pad Transformer Prime] oneandonlyetet:
very strange: my tp now reboots immediately after changing the mode to power saving. very frustrating.

maybe i sholud think about sending my prime back...
[Asus  Eee Pad Transformer Prime] vonslydog:
I was having reboots every 30 minutes to an hour on my prime. It didn't seem to matter what I was doing on it (3 different browsers, a handful of games, netflix, etc...). I finally caved and installed the 11.1 update that has been floating around. I'm now at around 4 and a half hours straight of browsing and games (minus about 20 minutes when I was eating). No reboots, running smooth. I'm not convinced that anything in the build itself fixed the rebooting issues, but perhaps there is something that occurs during the actual update process that has a chance of screwing up. Maybe that's why Gary's recommendation of flashing the old ROM and then re-updating worked for some people. It's not really a fix, just another opportunity to roll the dice.
[Asus  Eee Pad Transformer Prime] diablosv36:
Mine reboots around the same amount of time, I live in Australia, so not keen on trying an US update, I just really hope we get a new official update soon, might have to return, don't want to because the wifi works good on mine!
[Asus  Eee Pad Transformer Prime] uglyren:
Everything he said. I rolled the dice 7 hours ago after constant reboots from ICS .11 the past week. Not a single reboot for 7 hours of everything I could throw at it. I played video, tegra 3 games, web surfed, and google earth. I even spun some tunes in Droid DJ which previously couldnt get through 1 beatmix without resetting. As a bonus my gps(0 sats since ICS.11) now sees 7 sats inside by a window!

I have the BC hardware and to my surprise a US sku even though I live in Canada and ordered from Amazon.ca so I was able to use 11.1. My guess is the hardware is good but the OTA update is dodgy. They released 11.1 beta so soon after the OTA theres no way it could be anything different from .11. My guess is 11.1 is just a manual way to re-update a screwy TFP to .11 again. In fact garys suggestion to manual update to ICS from HC hints at this. Asus now needs to spend some time figuring out why the OTA doesnt work for all before they release again. They cant afford another roll of the dice.
[Asus  Eee Pad Transformer Prime] MontAlbert:
yeah- i might call them tomorrow mate- i just got mine today and i have only had it on for maybe 20min on ICS and its already rebooted twice....

Maybe the guy from Asus on here could tell us if the update is region specific??
[Asus  Eee Pad Transformer Prime] diablosv36:
I tell you what when i have it connected to the dock i don't think ive seen it reboot, but I just noticed in the battery stats there is no info about what apps are using my battery, just says "battery usage data not avaliable"

edit; nevermind it is apparently not implemented in the kernel on the prime!
[Asus  Eee Pad Transformer Prime] Striatum_bdr:
It seems to be a recurrent problem with Tegra devices, our Optimus 2x phone has this problem too, partially corrected by different kernels. With cyanogenmod there were versions highly subject to bsod or sudden reboot.

With stock modified kernels problem is practically resolved, I hope that Asus will be better than LG to correct that, or we'll have to wait for possibility of freeing bootloader do we can have at least alternative kernels and/or ROM.

BTW I only experienced one freezing, and besides that the only problem I have is a non working GPS like many (not a first line feature for a tablet anyway), no significant wifi issue.
[Asus  Eee Pad Transformer Prime] Striatum_bdr:
The file for manual update you find here is US specific, one guy learned it the hard way (device bricked).
[Asus  Eee Pad Transformer Prime] darkphaux:
I play with an Xbox controler. I get no reboots that pertain specifically to the controler. However I do notice if I am playing GTA with the controler, every now and then my view freaks out and starts spinning in circles. I have to unplug, and replug it in and it resets my view and everything goes on its merry way.
[Asus  Eee Pad Transformer Prime] SanderKwg:
I just like to add to the conversation the problems I have encountered; they sound similar to what other people have indicated they are experiencing, but some extra information might help to solve the problem.

Bought the TF Prime past week, updated to ICS OTA and started getting lockups and reboots. The lockups are (or at least seem to be) completely random: sometimes the device runs smoothly for at least an hour and then suddenly stops; at other times the device locks up with the first touch after rebooting... Also, it doesn't seem to be related to specific apps: I have had lock-ups in: the standard browser, Dolphin HD browser, Google Music, Google Maps, Android Market, Settings, Gmail, etc.

My serial number starts with C10KAS0... I'm in the Netherlands, so use the WW firmware.

Two question I have:

I assume it's not possible / desirable for me to update the firmware with the US 11.1 firmware, right?

Another possible solution I read about is downgrading back to HC and then upgrade again to ICS ('another roll of the dice'), correct? Can someone explain how I can downgrade from ICS to HC, or is this not possible?

Hopefully Asus will come with a fix soon, because - besides the lockups (...) - I believe the TF Prime is an excellent tablet...
[Asus  Eee Pad Transformer Prime] cybergen_78:
It ran now for about 60 hours without rebooting. I had it switched to power mode several times and pushed it really to the limits. Last night I started playing Captain America and it rebooted for the first time before the game was fully loaded after pressing the play button (I switched to power mode during loading). I hope this was a single issue and will not happen again in the future. I'll keep an eye on it...

.:EDIT:.

Actually the mentioned game does not support the TFP officially.

BTW: I played the game 5min ago without any problems.

.:EDIT:.
[Asus  Eee Pad Transformer Prime] MontAlbert:
has anyone been able to downgrade a WW Prime to HC? I have unzipped the file to both internal sd and an external sd... the prime recognises it but i do not get any Update reminders...

I have unzipped the zip as well but of course that didnt work either....

am i missing something? (and its not a reboot issue as this bloody thing keeps rebooting every few minutes...)
[Asus  Eee Pad Transformer Prime] Kolham:
You are right. For now the 11.1 is US only so you have to wait until an official WW 11.1 release.

Yeah, I think the same. This is something that could happen everywhere (it happens with drivers in PCs) and ASUS is working hard :).
[Asus  Eee Pad Transformer Prime] detta123:
Lock up for me too. It happens on high performance mode, and balanced. I can't seem to tell what causes it, but I was on the web, froze, and restarted. Downloading Solitaire from the Market, froze, restarted. Tried Factory Reset, that worked for a little, then it did it again a few days later. Have tried manual and OTA update, that didn't fix it. Honeycomb, the issue does not happen.

Hope I can get helped soon! :)
[Asus  Eee Pad Transformer Prime] cybergen_78:
My hope is gone. I played Shadowgun THD this afternoon for about 15 min and it locked up again and rebooted. It's not as bad as my first device that rebooted every 2min regardless of the running app. The new device has locked up for the second time now both times playing 3D games in power mode. I can only hope this doesn't get worse...

Should I send it back to the distributor again and buy another sample, or would you keep the device which has comperatively rare reboots.

I doubt there are 100% working devices out there, are they?

Greets

cybergen

.:EDIT:.

Now I could play Shadowgun for 1h without any issues in balanced mode.

.:EDIT:.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
most primes never lockup reboot.......... so yes there is plenty of 100% working.
[Asus  Eee Pad Transformer Prime] seeknom:
I have two Primes, one a "C1" serial number, the other a "BK"... both "WW" versions I bought in Canada.

I upgraded both to ICS a week or two ago, and both work perfectly...

I've played lots of games on them (Shadowgun THD, GTAIII with the gfx options maxed out, watched full movies off MicroSD and via Netflix) and not a single reboot on either.

I upgraded both OTA, with the battery fully charged and the unit plugged in.

I noticed in Gary's recent post about upgrading he mentioned that the units should be in "balanced" mode when upgrading with the screen brightness at 50%.

I didn't specifically put my settings intentionally like that for the upgrade, but that was how they both were set at upgrade time.

To answer your question, I would say my 2 devices are running 100%.

Although I can't find it now, I recall reading a post (I'm pretty sure it was from Gary Key) which stated/suggested that the upgrade issues were related to some of the system config settings at the time of the upgrade.

When you upgraded, what were your system settings? Balanced mode? Auto-brightness, or manually set? Fully charged? Plugged into the wall during upgrade?
[Asus  Eee Pad Transformer Prime] MontAlbert:
My settings at The time of the upgrade were exactly what Gary said they should be... And now I am stuck with a $764 paperweight... Lucky to go 2min without rebooting.. Ww version.

Deciding whether to return it and go for galaxy tab 10.1. cm9 nearly perfect on it.
[Asus  Eee Pad Transformer Prime] Kolham:
Have you tried to switch off Wifi?
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I hope everyone with this problem realizes now there will be no solution for this except RMA and even then you still might get screwed it's best to just return to store for a refund.
[Asus  Eee Pad Transformer Prime] cybergen_78:
I put my TFP out of the box, pluged it into the charger, switched it on and connected to my WiFi. Then I went to the settings and started the update so I left all default settings untouched. The only I know is that balanced mode is definetly a default setting. Anyway, these are the settings I'd expect to work for the update.

I guess I'll send it back and give it another try. I had to many really expensive monday devices (is that the correct expression for crap buit on a monday morning?) in 2011, including a graphics card (500,- €) and a LG Optimus Speed/2x (450,- €).

Greets

cybergen
[Asus  Eee Pad Transformer Prime] thejamhole:
Well after a few days of the prime working great now all of the sudden trying rip tide demo and contract killer zombie and both are now crashing and freezing up. Nothing changed just all of the sudden. Im also getting the media.process error again, which was not happening the last week or so. What Changed? Im still on the ota update with asus stuff disabled and on balanced mode. This is puzzling me.
[Asus  Eee Pad Transformer Prime] Hakamisu:
If you have been reading this forum at all you would see Gary has stated there will be an update within a couple of weeks.

Trolling this form is doing nothing to help the developers or the consumer looking to help with the fix.