yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy S II SGH-T989] jay661972:
What i learned from tmobile, once you did warranty exchange, 99% its refurbished, the 1% you are lucky if you receive a brand new one.
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
Just got off the phone with tmobile rep Gabriella @ customer care since the chat feature is down now...

Its a done deal. They have black in stock...she said she'd love to help and send me a white one if they were completely out of black but since they have black that's what I'm going to get..

My phone has already shipped out....going to return it back when it gets here on the 31st.

I'm pissed. Not only that but there's no way to prove whether or not the replacement will have a bad screen.

She told me to sell the black one and purchase the white one. They don't allow customers to exchange the colors on the phone regardless of the defect.

She said all of this after I explained to her this will be my 4th exchange. I'm really starting to miss my Apple customer service.

Would never have got this treatment at the Apple store
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
It is what it is I guess, sorry to hear that. When I first bought my black one the rep told me that the white one was not going to come out in the US and that's the only reason why I bought it in the first place in black. When I found out that the white one was going to come out I was sooooooo PISSED!!! I am happy now that my white one should come tomorrow, but still worried I will get charged for the hairline crack. If they charge me I will ***** them out and refused to ever do business with them again.
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
After 3 warranty exchanges you are eligible for an alternate exchange. Tell them that you want to do that, maybe the white phone will be their alternate for the black?
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
Anyone get the packaging to send back the black one? All I got was a return label.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Im confused....did your phone come in a plastic bag or something? What did it come in?
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
Spoke with another chat rep just now....asked him the same question...he said the alternate exchange is when they're out of stock of the item you have. They offer you whatever their computer has in stock at the time...basically what you guys got

As for me,

long story short, the rep said I missed the deadline to cancel my order...its set to ship to me. He then said I have to refuse it when it gets here, send it back...pray they're out of stock again to get a white version...

Going to stick to plan A ...find the white parts and convert it over myself. Either that or get lucky and trade my phone locally with someone who really wants black

I"m happy for everyone who got their white phone today through the exchange. I live vicariously through you guys lol
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
I was told you can not refuse it when it comes or you will be hit with a charge. You have to send yours back, and then call in again to do another swap. I would take the other guys advise and chat with the rep and say that its been over 3 swaps and I want another device. Thats your best bet.
[T-Mobile Samsung Galaxy S II SGH-T989] Teo032:
Dude that really sucks, you shouldn't try to convert your phone though the samoled screen shouldn't be replaced that easily. Just wait it out for a month or two, the price gaps for the black and white on CL should narrow down to like $50. If you want to do that. If only you hit up a rep a couple hours earlier.

But yeah looks like both are backordered.

So this uhh "deal" is dead
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
If you convert it yourself you void all warranties. And that is completely false about an alternate exchange. An alternate exchange is after you get multiple defective phones, then they will give you an option of an alternate phone.
[T-Mobile Samsung Galaxy S II SGH-T989] cashyftw:
Crap, I'm doing this now -_-
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
Yeah I was wondering the same thing about how to return the old titanium phone. They sent the white one brand new in the box inside of a UPS bag with just a shipping label and another UPS bag inside.. I'm not just going to throw the phone in the 12x12 bubble bag and ship it because we're liable for damages.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
lol...I hear ya...that weird, usually they have it in a box.

---------- Post added at 09:08 PM ---------- Previous post was at 09:07 PM ----------

Im going to have to disagree with you because when I had my G2 I went through a few of those and if I remember correctly I asked to change to something new. But it could have been that rep too. Who knows, worth a try.
[T-Mobile Samsung Galaxy S II SGH-T989] Teo032:
every rep is different, a lot are by the book, there are rarities who seems to have more control than others.

But yeah wow they sent it with a ups bag? ummm i would put it in another small box and throw a bunch of newspaper in there. did they ask you to return the battery and backcover too? because usually with warranty exchange you don't need to. Let me know! that would be awesome if we can keep the battery and backcover. I think i read something like that earlier in this thread.. but it has grown tooo big to backtrack lol sorry for the laziness
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Thats a good questions, can someone verify this.
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
Yeah "alternate" is just a nifty word for "something new". I was just saying the "something new" may just happen to be the white one. After all, that is how all of us got our white ones, they had to process them as alternate exchanges because a warranty exchange can only be done for the exact same phone (including color).
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
We only have to send back the phone :) they said keep all the accessories including the back cover.
[T-Mobile Samsung Galaxy S II SGH-T989] cashyftw:
Okay what the heck do I tell them, Over heating issues, and screen defectiveness?
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
I would just tell them that the battery is overheating or there are lines and splotches on your screen. Make sure to tell them that you did two factory resets so they don't make you go through the trouble shooting.
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
No, new one in box so of course I'm not sending it back in the white retail box. Anyways I'm calling them in the morning and asking what the deal is. Didn't even get the spare bubble package someone else posted about.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
That's weird dude.

P.S. In the general forum I posted the download to Counter Strike for Android. Check it out
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
That looks pretty sick, soon as I get everything back to the way it was ill give it a shot, gotta re-root and all. Thanks man.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Played a couple games, not bad at all.
[T-Mobile Samsung Galaxy S II SGH-T989] Beefvvl:
Man I got my white one today and I noticed the vertical lines but not blotches. I have another one for my girl but I told her not to touch it. Hopefully hers doesn't have vertical lines or blotches and I'll switch phones with her lol.
[T-Mobile Samsung Galaxy S II SGH-T989] Teo032:
GUYS!!, i don't think there's any point in trying to do warranty exchange anymore because two have confirmed that they're getting the titanium on the same day (1/31). So if you really dont have any problems with your phone keep it... we should wait until after 1/31 to see if we can get the white ones again. other than that... we should stop trying to do a warranty exchange. because obviously they have been getting a lot of traffic for the white one... because there's a lot of lurkers who read this thread and attempt the same thing.

on another note! that's totally awesome that we can keep our old stuff! accessories including new battery! that's up to $50 free!

AGAIN people should stop trying to do a warranty exchange for probably a week.
[T-Mobile Samsung Galaxy S II SGH-T989] Beefvvl:
I think those people should go in a corporate store if they can and still try.
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
I was told they don't sell white in the stores. You have to order it online or over the phone
[T-Mobile Samsung Galaxy S II SGH-T989] :
Fyi. I also got a bubble wrap bag to send my phone back in. I'm going to take pictures of the condition of it before I send it just in case UPS fs it up and they decide to charge me. I guess you could always buy a box and send it that way. btw. Loving the white. My wife , who usually doesn't care about phone stuff, noticed it and was impressed.
[T-Mobile Samsung Galaxy S II SGH-T989] cashyftw:
Honestly I was just going to wait until the galaxy s 2 "Blaze hd" came out to do an exchange, but I'll still attempt to get a white one for now.
[T-Mobile Samsung Galaxy S II SGH-T989] Beefvvl:
I know they don't have it in the stores. But that's how I got mine ordered. All of you are doing it online and over the phone and all those reps are noticing you guys are all doing warranty exchanges. I went in the store and asked for a warranty exchange and asked the store rep if I could get a white one instead and she was happy to do it. I know this was before everyone started getting the black ones ordered online but I think it would be a better shot of a rep in a corporate store than someone online who has noticed a bunch of people doing warranty exchanges.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Does anyone know if UPS fails to ship the package and I don't see any changes to the status of my package so far today, do I have to go pick it up at the UPS location or something? I went to the site and there is no option to change the delivery.
[T-Mobile Samsung Galaxy S II SGH-T989] cashyftw:
I'm going to try this later on today!
[T-Mobile Samsung Galaxy S II SGH-T989] Teo032:
Ups doesn't deliver on saturday. Not sure if you can pick it up either.
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
So I called and was told to send it in whatever box I wanted but to make sure it is secure so it wouldn't be damaged in any way. That's cool, got the phone I wanted with out the hassle so it's fair just odd.
[T-Mobile Samsung Galaxy S II SGH-T989] tdizzle404:
I just wrapped the package around the phone like two times and taped it done it before and never had any problems maybe right fragile on it lol
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
WHAT????? REALLY??? Wow, I am going to call them on my lunch break and see if I can pick it up. So dumb.
[T-Mobile Samsung Galaxy S II SGH-T989] :
Yeah. I called the same day I missed being home and someone called me back and said I could come pick it up. You could try and see if you are able to pick up on a Saturday.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Called the UPS center...not open on the weekends at all. Got to wait till Monday
[T-Mobile Samsung Galaxy S II SGH-T989] manekineko:
Not trying to get a white one, just wanted to replace my black one and hopefully get one with a better screen, but figured I'd drop my experience here because this is where all the warranty talk is going on.

Turns out prepaid customers (I'm on the Walmart $30 5GB plan) can't get shipped a replacement device before shipping in their existing device. However, on the plus side, I don't need to pay anything even though I don't have insurance. Instead, they're shipping me some sort of label, and I'll use that to send in my phone, and then once they receive it, they'll send back my replacement.
[T-Mobile Samsung Galaxy S II SGH-T989] horatiob:
I am VERY HAPPY to see you guys are rocking your new Galaxy SnowWhite!!!! I am glad I could make so many of you happy. By thw way Can we officially nickname this phone the GSW(galaxy snow white?) Please comment and let me know if you like that nickname...

of Galaxy S II SWE (SnowWhite Edition)
[T-Mobile Samsung Galaxy S II SGH-T989] :
Or galaxy frost
[T-Mobile Samsung Galaxy S II SGH-T989] tdizzle404:
Hey chib how do I chat with CS in the T mobile site I keep getting is pdf's lol

BTW as far as nicknames for the white I kinda like storm trooper white :D
[T-Mobile Samsung Galaxy S II SGH-T989] Towle:
Log into your account then click contact us at the bottom.
[T-Mobile Samsung Galaxy S II SGH-T989] DesignGrits:
Nice! I really like the Samsung SnoWhite! Got to think of of names, but first thing that comes to mind it Frost Monarch.
[T-Mobile Samsung Galaxy S II SGH-T989] :
Yeah like the other guy said. Log in to your account. at the bottom choose contact us. And choose chat. You don't have to log in either. Just on the main pave. Scroll down and choose contact us and then chat. it'll ask if you are a customer, if you are prepaid, and what option is best. Chose phones and I don't remember the second option. Then warranty exchange. They told me right away that there were no black and if white was okay.
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
Please let us know what they say
[T-Mobile Samsung Galaxy S II SGH-T989] :
Well if you are talking about me, I've had mine for 2 days. others have said they were only given the option of black while others white. it doesn't hurt to try and you can always decline before they process the order.
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
I was taking about the other guy you were quoting. I tried to stop my order but was told it was too late. So now I have to send it back
[T-Mobile Samsung Galaxy S II SGH-T989] :
So they didn't tell you that you were getting a black or white until it was processed?
[T-Mobile Samsung Galaxy S II SGH-T989] tiguy99:
Yes... I was given a black replacement phone right after the chat rep finished the imei check and setup the order. They didn't even offer me the white one. His reply we have the black one in stock and have to send you the original phone you have

I ended up pleading with 5 different people via phone and chat to try to convince them to send me a white one but no one budged...
[T-Mobile Samsung Galaxy S II SGH-T989] glory22:
The black ones are back in stock. No alternates right now.
[T-Mobile Samsung Galaxy S II SGH-T989] SpydaPig:
I can also confirm that they no longer do the exchange for the white galaxy s2. I tried doing the exchanged today and was told that they're in stock with the black ones and that if I did the exchange I wouldn't be getting the white galaxy.
[T-Mobile Samsung Galaxy S II SGH-T989] :
Good while it lasted. A million thanks to op.
[T-Mobile Samsung Galaxy S II SGH-T989] foreverloco:
Kinda sad to say but everyone that's reading this forum that's a little too late is probably getting the refurberd phones that everyone on here sent back......lol
[T-Mobile Samsung Galaxy S II SGH-T989] :
Well they don't have to say yes if they are told they are getting a black one. If they got more in it could be because they have some new ones in their warehouse and some of the good refurbs
[T-Mobile Samsung Galaxy S II SGH-T989] SpydaPig:
I'm curious as to what a refurb phone would be like, would the screen and other parts be changed out to look completely brand new? I'm tempted to just exchange mine even for just the black but I don't want to get a refurb with some scratches and problems the previous owner might have had on the phone. The phone I have now is scratch free and looks completely brand new even after having it for 3 months, but the thing that still annoys me are the very visible blotches and verticals lines I have on my phone. And i'm pretty sure they got more in stock of the black ones now because of all the exchanges everybody did to get the white one lol..
[T-Mobile Samsung Galaxy S II SGH-T989] :
Well you take a gamble. There is no guarantee that you will get a new phone, or get one without lines or blobs.while most if the returns on phones I've recurved over the years have looked and been.like new quality, there are always exceptions, so again a gamble. The reps have no control of what goes out or knowing what you will receive. The only time you are offered a new phone is when.gov have exhausted your exchanges for the same phone ..then it becomes an alternate exchange and the reps will get a screen showing them the options for either one or two different phones they could offer you. Again, the system controls that so the reps can't give you what they want. For example I had problems with the original mytouch. They only offered me the cliq xt new. I can either decline or accept. If you are upset enough you can threaten to cancel your contract and get to speak with escalation team which could offer you a phone for free. This depends on your tenure . In other words, there is never a guarantee that you will get something better than what you have or worse. I hope this helps.
[T-Mobile Samsung Galaxy S II SGH-T989] horatiob:
A million "your welcome" to you all ;-)
[T-Mobile Samsung Galaxy S II SGH-T989] SpydaPig:
Hey thanks that was definitely helpful. I've been thinking about it for a while now about doing the exchange since i've had this phone but I thinks i'll just hold on to this for a while longer. During my 14 day window i've exchanged it 3 times at the store for new S2s and always had the same results with the lines and blotches. This one isn't as bad as the other ones i've had but still bad lol..But if tmobile does run out of the black ones and start doing the exchange for the white ones again, it'll absolutely be worth the gamble for the sexy sleek white s2 :D
[T-Mobile Samsung Galaxy S II SGH-T989] AznSwag:
Interesting even though i found out about this "deal" pretty late, im gonna try calling tmobile tomorrow if i can exchange for a white s2. Dropped my phone today and now has a couple of dents on the sides that has been bugging me so even i get a black s2 ill be fine ;) btw what was your guys reason to exchange it? Im assuming the screen lines issue?
[T-Mobile Samsung Galaxy S II SGH-T989] Teo032:
a million thanks?! whoa... I only gave him five lol
[T-Mobile Samsung Galaxy S II SGH-T989] horatiob:
I saw that!!! LOL wow man... thanks a lot for all your thankseses.... I hope you are one of the ones who actually got the white GS2...
[T-Mobile Samsung Galaxy S II SGH-T989] :
Yes I did. It's been there days and I'm loving it.
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
This inspired me a lot..so for that, im gonna try to swap to a white one today! quick question tho.. if they ask me to reset data, do

I have to do it? I dont wanna mess up my set up or anything..I just bought mine last week too!Thanks!!

*Moves like Jugger*
[T-Mobile Samsung Galaxy S II SGH-T989] :
If you just bought yours last week this won't work. They will ask you to go back to the store and return it and swap for white in store. If you bought it online you'll have to return it that way. they may/will charge for 50$ restocking. Call them or chat and let us know what they say.
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
They actually told me about the $50 restocking fee if i ever want to swap it for a white..but what if i tell them that it has those lines or blotches on the phone, will they consider replacing it?

Know what, ill call em in a few..i cant sleep anymore..been thinkin about this since last night!

*Moves like Jugger*
[T-Mobile Samsung Galaxy S II SGH-T989] :
they will only replace for the one you have. Unless you have special connections with someone. even if you tell them it has lines they'll offer to trade for a black but a white they'll charge you. You could always complain and see if they will waive it. Good luck man. The white is awesome.
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
Aargh! And why didnt i wait for the white one? Coz i was too damn excited to get it..smh..well goodluck to me.tnx

Waaayy off topic tho chib..which one would you get..galaxy note or galaxy s2 skyrocket?

*Moves like Jugger*
[T-Mobile Samsung Galaxy S II SGH-T989] :
I don't know. I am dead set on this phone keeping me happy for a few years. Yes I said it! Years!!!. Lol. I paid full price for it and one my wife would kill me if I switched phones again. I did like 4 times last year. Two, I don't have money to pay full price for a new phone. There and most important. This is a killer phone. It's fast,.lightweight, big screen, so much more than I expected.
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
Me too i paid $529.99 +tax lol..the most expensive phone ive bought so far..anyway i a

so then i called that store and asked if they have a white one in stock..said there's none:( f*ck! should i purssked coz im buying my wife a new one..first the skyrocket but when she saw the note she was like OMG i want it!

Ok off to the pc to bug some tmo rep...

*Moves like Jugger*

wow this is taking too long..second rep already..you guys are bad influence there's nothing wrong with my phone! lol

ok so i chatted with a rep from tmo and he put a permission to exchange on my "notes"..so the store where i bought it from would know that its ok to exchange. when i called the store, someone told me they dont have the snow whites. he could be just lying..what do you guys think? pursue this thing or not??
[T-Mobile Samsung Galaxy S II SGH-T989] ugotproblemz:
Just got my phone, the date is 12/27/2011

Very nice looking phone but as someone stated the 4 menu keys on the bottom tends to bleed a lil bit , 1mm, (black version is more sharp) since the white casing allow more light to pass thru than the black.

BUT it doesnt matter to me since i always lower the touch key duration to 1.5 secs.

Great phone, just got it, feels like a new phone all over again haha

EDIT: i got the alternate kit, which include the battery, usb wall charger and usb. Did anyone get the headphone!??!?
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
grats on your new phone lol
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
I didn't. Wish they wouldn't have started leaving them out. Cheap bastards!
[T-Mobile Samsung Galaxy S II SGH-T989] :
lol didn't your black one come with headphones.
[T-Mobile Samsung Galaxy S II SGH-T989] ugotproblemz:
it did, but i was also expecting new headphones haha...greed >.>
[T-Mobile Samsung Galaxy S II SGH-T989] Kid Poker:
The white is ONLINE only, they don't carry it in stores
[T-Mobile Samsung Galaxy S II SGH-T989] :
Lol. Major greed. I expects white USB cable and charger, buy I'm fine with having two charger a, and twI batteries. And a black back cover. It remind me pg when I first bought the vibrant and it came with that weird purple battery cover.
[T-Mobile Samsung Galaxy S II SGH-T989] :
Can't they give someone permission in customer care to override and send you a new white?
[T-Mobile Samsung Galaxy S II SGH-T989] Kid Poker:
I'm not sure about that, never tried it.

+1, wish they would include the white charger/usb cable just like the myTouch 4G series, where it came with matching charger/usb cable
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
The first one did, had a blown speaker so took it right back and second one, newer build date was missing them.
[T-Mobile Samsung Galaxy S II SGH-T989] evohog:
I thought the black charger was weird too. But while I was at L.A.X. yesterday I saw people charging their iPhones and the chargers looked exactly like our chargers except for the color, white, So maybe theyre avoiding another idiotic lawsuit...lol
[T-Mobile Samsung Galaxy S II SGH-T989] streinjer:
that's true..they dont have any white in stores so im planning on returning it and pay $50 restocking fee then i will order the white one online.. i just got the "green light" from wifey but then im thinkin..titanium looks sexy too...
[T-Mobile Samsung Galaxy S II SGH-T989] Kid Poker:
If you think the Titanium looks sexy, you seriously haven't held the white one in your hands!
[T-Mobile Samsung Galaxy S II SGH-T989] cashyftw:
Ehh oh well, now I'll try to swap for the galaxy s 2 hd when it comes out!
[T-Mobile Samsung Galaxy S II SGH-T989] :
That sounds a little funny. Lol.
[T-Mobile Samsung Galaxy S II SGH-T989] :
Hey side, did you ever get your phone?