yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] TangoPapa:
Hey Gary,

First off, just wanted to say that I appreciate your continuous updates and effort in trying to satisfy everyone on these forums. It's a tall order, and sadly also impossible. (It's impossible to be in a room full of babies and not have a bunch of them cry). Anyways, I just wanted to kindly ask that when providing updates and ETAs you add any sort of additional intel w/r to the International Primes just so that expectations can be set. Just a suggestion that I'm sure international users would be sure to appreciate! Again, thank you for all the efforts!

P.S. Any chance we can get a discount on the TF700? :)
[Asus  Eee Pad Transformer Prime] drewskee:
Hey guys,

Just wanted to say TANKS to Gary. That guy right there has been helping us a lot and without him who knows if we would of gotten any type of support. I upgraded to .13 and i havent had any lock ups or reboots at all..thank you. GTA 3 and ShadowGun run perfectly now compared to its sluggish freezing ways prior to this update. i will run everything else I did before to make sure fixes are good across the board however GPS still doesnt lock not even to 1 satellite...not a issue for me but the fact does still remain.
[Asus  Eee Pad Transformer Prime] trent99:
Wow, that's awesome. When you release beta test versions of your software, do you typically charge full price to the testers?
[Asus  Eee Pad Transformer Prime] wynand32:
Come on, that's silly. It's not precisely the same as offering beta tests, but the point remains the same: EVERY bit of software can benefit from live data from the field. Doesn't matter who makes it and what it's for. The bottom line is that ASUS can figure out what's going faster the more data they have, and it amazes me that people on a forum allegedly dedicated to development are so offended that ASUS would ask for such help.

Every manufacturer has software problems. I remember suffering along with many other users through months of unusable GPS on my Samsung Epic 4G with nary a word from Samsung. I'm sure if they'd requested and received information from users they might have fixed the problem sooner. As it was, a few updates were released over a number of months with no improvement.

I think it's simply ridiculous to give ASUS a hard time when they're trying diligently to resolve problems. Perhaps this much vitriol should be reserved for companies with the same kinds of problems but far less involvement with the community (or none).

Oh, and: show me the consumer technology manufacturer that makes perfect devices out of the gate. I'll bet you can't name a single one.
[Asus  Eee Pad Transformer Prime] thejamhole:
All of the sudden my prime won't charge. Any one else experience this? I guess now I have to send it back. very disappointing.

EDIT

Apparently the adapter has a piece that slides up and down, and if it's not all the day down and locked into place, it won't charge. All better. You can probably just delete this.

Oh and I did a factory reset just for fun and it fixed the youtube app problem. Also seems a bit more stable. .13 ota
[Asus  Eee Pad Transformer Prime] hellalucard:
I had a few reboots so far on .13

First time netflix login = reboot

First time Skype login = reboot

Also once opening the camera app and two times in the YouTube app and one random reboot on a C1 model.
[Asus  Eee Pad Transformer Prime] kevin.chabot:
FYI, if I am not being to naive, it seems you could downgrade like this: http://xdaforums.com/showthread.php?t=1497493&highlight=ww+1+13

I am going to try this approach this weekend because I am tired of waiting for the WW update, let you know how it turns out.
[Asus  Eee Pad Transformer Prime] Gremlin001:
Thanks for the update. I can appreciate the difficulty Gary would have letting everyone on every thread know every time there is progress. Even if a select few are contacted by Gary and they, in turn, pass the info from Gary regarding the progress ASUS is making on the fixes, we are getting progress reports and this is appreciated.

Altho I may be a luddite walking amongst a field of poindexters here (that is a compliment folks) I do have some experience with technology and would be more than happy to help by supplying info from my Prime which is a "WW" giving a broader base from which to gather info than just the "US" or "TW". :)
[Asus  Eee Pad Transformer Prime] Starseven:
Hello Guys!

I am on the .11-FW and my Prime reboots quiet often. So the .13-Update "could" fix this Problem for me, right? (I have the DE Version - but found a thread to apply the .13 Update for my Prime).

But the .13-Update seems to have new Bugs like the "deepsleep"-issue or the batterydrain-issue. Would i be affected with this "new" Bugs?

Anyone, who has upgraded from .11 (with the reboot-problem on the Prime) and has now no problems with the .13-Update?

Or should i wait a little bit longer for the next Update from Asus, wich should arrive in a few days/weeks?
[Asus  Eee Pad Transformer Prime] epology:
You actually have no choice but to wait since there is no WW or DE .13 update out. ASUS seems to be aiming at another fw update for all regions late this week and early next week.

With some effort you could revert back to honeycomb, but I doubt it's worth it when there is an update in sight.
[Asus  Eee Pad Transformer Prime] petervenkman419:
I am one of the people with deep sleep issues since .13 update. I've been sending logs and information to developers, and trying some modified settings, but so far, my issues have yet to be fully resolved. Unfortunately, as such, Asus has decided to exchange mine through an RMA so they can do further testing on it.

Regardless, here are a few of the recent things developers have been testing that had some improved results for deep sleep freezes. Again they didn't fully resolve the issues on my tablet, but its something worth trying if you are experiencing this issue.

1) In settings, under {} Developer Options, enable Force GPU rendering

this had significant improvements in sleep cycle recovery for me, especially at first, and didn't seem to have a profound impact on any apps/games/battery life performance.

2) Forget wifi networks, then do a hard reset (press pinhole button by microsd slot 3 times), restart, then scan and set the network settings up again.

this one didn't improve anything for me, but obviously showed improvements for some units out there.

Again, I know its a pain to buy a new device like this and have all these issues, but we all need to keep in mind, most all new technologies are buggy at first. This is the first tablet with this chipset, and one of the first with ICS. No matter how much testing is done before a product release, alot of bugs don't show themselves till release when suddenly the number of units out there jumps by tens or hundreds of thousands over the course of a few days (example: iphone 4 antenna issue, any of the first few 4g phones, etc). Also, these FW updates need approval through Google, so it isn't as easy as just pushing out update early because people are having issues, and when they do manage to rush FW updates to fix issues, often you make new issues, as we are seeing with the deepsleep freezes (probably why they don't want to rush .13 to the rest of the world just yet).

Sadly there are only 3 options I see if your having issues with your tablet: (1) if you can't wait and still can, return it and wait to repurchase one after fixes are available, (2) return it and purchase a more stable, but inferior tablet, or (3) wait out the next FW update, hopefully it fixes the issues, and be overjoyed to be one of the first enjoying what I see as the best tablet currently out there.

I can assure you, from all the conversation's I've been having with Asus and their developers, they are working hard to fix these problems as fast as they can for us all.
[Asus  Eee Pad Transformer Prime] Lee1972:
You can update to .13 US. I have done it on my WW Prime and now works fine.

@Starseven: If it does affect your Prime you can downgrade.
[Asus  Eee Pad Transformer Prime] djvantri1:
WW update

How did you do that? I have a WW as well, been waiting on the update.

Will this affect updating in the future by applying the US one?

Thanks

Dave
[Asus  Eee Pad Transformer Prime] KlausPeters:
I just choose option 1 or 2: Return to vendor

My return window with Amazon was closing and Amazon-DE has no new Primes availabe for an exchange. So now I get a full refund and also a big Paperweight lifts from my heart.

I don't think I would have choosen this option if any fix had been made available for a german device. The .11.1 or the .13 would have been enough, because the Prime would at least have been useable without reboots every few minutes. High standby energy consumption and standby crashes are some sort of luxury problems compared with the reboot problem.

I think I will wait at least a few weeks with the money back in my hands before the decision for a new tablet.

That could also be a Prime that has a working System. Or hopefully a Prime V1.1 with a new case design for better WLAN and GPS reception. But there is also the new Acer A510 with Tegra3 coming up in march which has a 3G option and a big long lasting battery. On the more distant horizont there could also be the Acer A700 and the Asus TF700T with HD displays.

I think I'll look back here in a month to see how long it took Asus to release any new WW or DE Patch.
[Asus  Eee Pad Transformer Prime] awirtz:
+1 I've returned my Prime to Amazon as well and will watch how it goes...
[Asus  Eee Pad Transformer Prime] jonesyn123:
Gary,

From reading the threads I can see that version .13 is problematical. so I assume that the next version will be released first and if ASUS follows suite it will be once again sent to the US only.

If this is the case as my TF201 is a major pain can we in the Non US at least have the option of going to .13?

yours very frustratedly

J.
[Asus  Eee Pad Transformer Prime] exp3000:
Check the development forum. You can flash your WW transformer to the US version and get all the US updates :)
[Asus  Eee Pad Transformer Prime] Lee1972:
Look here. You can change back to WW version so should be ok although no one knows as we havnt had an update yet.
[Asus  Eee Pad Transformer Prime] MaverickHHH:
Battery displays 0% even after full charge

Hello,

I tried searching for this issue but came up with nothing. I am adding to this thread because its an official ASUS thread and I am hoping Gary or someone can help me.

I have an issue with my new TF201 where the battery shows 0% several times a day even though there is still power. As a result, it tells me to "Connect to charger". I know there is power because I continue using the prime without charging and eventually, the battery usage shows the correct charge at 85% or something. The issue repeats throughout the day.

I am pretty sure this is a software bug but I cannot find a dedicated thread to this issue. Is this a known issue? If so, can you forward me to the official thread to it?

Thanks.
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
I would have started a new thread in QA, your going to get lost quickly in here =\
[Asus  Eee Pad Transformer Prime] cursebreaker:
How do you upgrade your WW using US? I thought you can't just change the file name?
[Asus  Eee Pad Transformer Prime] Lee1972:
What I said earlier...
[Asus  Eee Pad Transformer Prime] Lock-N-Load:
I'm posting here just to go on record:

1. I had no lock up or reboot issues before the last OTA

2. In 5 days I have had it happen 3 times I know of & I say know of as 1 time I was walking by my office & noticed it was rebooting

3. I just had it happen while on XDA and the screen literally went white with some gray lines & would not respond and hold power button rebooted it

I hope next weeks update does in fact address this.
[Asus  Eee Pad Transformer Prime] huytrang90:
I had no issue with wifi before. when the eeePad sleep or wake it up, wifi reconnect immediately.

With this latest update .13, my wifi keep on dropping at the same spot in the house. It drops while I have the pad screen on and browsing the web. It drops (wifi shows on, but could not connect to my wireless) wireless and could not reconnect automatically if I turn off screen more than 5-10 min.

At the entire time, my 3d phone has no problem with wifi at the same area.

Please fix this issue in coming update/patch
[Asus  Eee Pad Transformer Prime] atty2012:
Wifi

Same here. Never had a reboot issue, now have .13 installed. I can be 10 feet from the modem and have the wifi just disappear. At best, 20 feet is the limit in the house if there is a wall.
[Asus  Eee Pad Transformer Prime] Starseven:
Hello again!

So, i'm still on .11 (DE-Pad -- and don't won't to root now to get the 13.Update) an the reboot-issue get's kind of "bigger".

Today, i tested the "splash-remote-app" from Asus (wich is kind of awesome by the way ;) ). I used the App about 40 minutes and got 3 (!) reboots in this time.

With "normal" use, i get about 2~3 reboots a day (!). So, i really hope that the upcoming Fix (Update) will solve this nightmare forever. And i won't update my device to .13, because this maybe will solve my reboot-issue, but then i may get the "sleep-of-death" or the power-drain-issue :/

Pls. Asus, i am waiting for the "new" Update, wich will solve ALL these Problems together!
[Asus  Eee Pad Transformer Prime] edster00:
Hmmm with all the speculation about a new firmware update coming soon, I wonder why Gary hasn't updated his post in this thread either to confirm or deny?
[Asus  Eee Pad Transformer Prime] Starseven:
Please see this entry: http://xdaforums.com/showpost.php?p=22557911&postcount=1140

New Firmware-Update coming soon :)
[Asus  Eee Pad Transformer Prime] gfz8954:
Could it be Chrome?

I manually installed ICS 9.4.2.11.1, and the update seemed to work. No more random reboots.

Then, after almost a week, my Prime started to get the "lockup during sleep" issue. This started to happen right after I downloaded and began using Google Chrome. Once I stopped using Chrome, my Prime stopped locking up during sleep. I didn't uninstall Chrome, I just closed it and went back to the stock browser.

The problems with my Prime weren't as severe as the ones I've read in this thread, so maybe this was just a coincidence.

Didn't 9.4.2.11.13 and Google Chrome come out at about the same time?
[Asus  Eee Pad Transformer Prime] BBKB1217:
just want to let you know if you manually updated to the beta/unofficial 9.4.2.11.1 you will have to manually update next time you want to do a future update. OTA will not work (including for the already released 9.4.2.13).

as for the sleep issue and the causes, people refuse to accept these facts:

1. the sleep issues occurred before Chrome was released.

2. Before .13 was released.

3. Before 11.1 was released.

4. BEFORE ICS was released.

the issues are conflicts with NVidia and operating system. certain apps can make it worse, but it can happen with no apps at all (other than the stock apps).
[Asus  Eee Pad Transformer Prime] edster00:
Thanks for the link, I had read that post , it (and subsequent posts) are what prompted my question. Gary has been very good in keeping us posted on the status of progress in resolving issues by updating his post in this thread . He has not done so directly (himself, in this thread) since the release of the .13 update. I am rapidly approaching my return window and would like to read something directly from Gary addressed to the forum.

I mean no disrespect here, just curious. :)
[Asus  Eee Pad Transformer Prime] gfz8954:
BBKB1217,

I refuse to accept your facts because your facts didn't happen on my machine. I understand your frustration.

At any rate, thanks for the timeline. Didn't know people were having sleep issues in Honeycomb.
[Asus  Eee Pad Transformer Prime] Gary Key:
.14 will be released tomorrow (US/TW, WW/DE/Others early next week) ,should solve the power problems that some users experienced after the .13 update.
[Asus  Eee Pad Transformer Prime] mdeblaz:
Thank you for keeping us updated Gary... after the long waiting game with zero information about a fix for my HTC Thunderbolt when it had random reboots, this is by far best experience with any android device and manufacturer updates. Probably helps that there isn't a carrier getting in the way ehhhm verizon
[Asus  Eee Pad Transformer Prime] nazstallion:
Gary, will the update be available tomorrow on the support site for those of us without serial number recognition and therefore no OTA updates?
[Asus  Eee Pad Transformer Prime] Gary Key:
I do not know, it has been requested for tomorrow but based on the release schedule for the other regions it might not occur until the 21st.
[Asus  Eee Pad Transformer Prime] Frooty:
Will .14 only fix the battery issue or will it also fix the shutdown while sleeping issue?
[Asus  Eee Pad Transformer Prime] kristovaher:
Good luck for US region to do some beta testing once again! :)
[Asus  Eee Pad Transformer Prime] demandarin:
Yes they did. Strange coincident. I been uninstall ed it. Prime seemed to act funny after it. Actually chrome came a couple days before that update to .13 got rid of it. Ill wait till official version comes out. It works great but too many mentioned strange things right after installing. Plus it doesn't bring anything new to the table, as far as browsers go so i can easily wait. STOCK and ICS+ browser works great n fast for me. Plush flash works in them both well. Adobe does have a new update for flash I installed earlier.
[Asus  Eee Pad Transformer Prime] Vcolassi:
I hope this fixes the Youtube app. Its really frustrating when it glitches when opening it or the video glitches like someone is fast forwarding it and rewinding it, yet the audio keeps up but the video dosen't.

Frustrating if you use Youtube alot.
[Asus  Eee Pad Transformer Prime] AWhistler:
Just received .14 update

On 17 Feb, this morning, I received .14 OTA. This is my second post because my TFP already locked up and reset. I am willing to believe this is due to my trying to use it before some background cleanup was done, but I will be watching closely. It also seems to be SLOW.

UPDATE: It locked up and rebooted for the second time after 45 minutes of runtime, and in the middle of posting here about it, it frelling locked up and reset AGAIN after less than five minutes of runtime. This is more like 11.1 for me and much worse than .13. I now have two logcats...how do I get them to Gary? I am typing this on my laptop so that I know it will get posted. I'm AFK until today PM.

UPDATE: Since I came home it hasn't rebooted on its own. I paperclipped the reset button once though. I ran a wifi test (speednet) and it was slow and jerky. I will keep poking around. I had "force 2d rendering" on, but just turned it off.

UPDATE: Sat. Morning. It reset on me once. Stable since then. Odd that each reboot happened while browsing these forums...BLAME XDA_DEVELOPERS! :-)
[Asus  Eee Pad Transformer Prime] wotak:
That worked

I ran an update query at 3:00 AM and found the .14 was available OTA. I installed it and rebooted once the OS came back up. I have been able to put the tab to sleep and wake it with no issues since the update. My battery usage has greatly improved as well. Thanks ASUS!
[Asus  Eee Pad Transformer Prime] Vcolassi:
I upgraded a few hours ago as well. Never had any sleep problems. Mine rebooted once already out of the 4 hours ive been using it. Other than that its been running pretty good.

I normally got 1 reboot per day on the button. I guess ill have to put up with one reboot per day if i wanna stick with the Prime haha.
[Asus  Eee Pad Transformer Prime] mkten:
@Gary

I can't help but worry that it seems that this latest patch STILL hasn't made the Prime stable in some cases. I am a heavy user of technology, and from my expectations, 1 crash a day is still totally unacceptable.

I also hate the fact that us bods in Europe have to wait, yet again. In all fairness, I'd have preferred to have seen the .13 released, as a battery issue is far, far preferable to rebooting 20+ times a day. While I appreciate your updates on the matter, you can't keep neglecting your EU users. I'm holding off RMA'ing this device in the hope that a patch will be forthcoming, you aren't doing a great job of keeping me interested in the wait, to be entirely honest.

Please post this latest update on the first post, it'll get lost in the madness here.
[Asus  Eee Pad Transformer Prime] edster00:
Thanks for the update Gary; I'm d/l ing it now!
[Asus  Eee Pad Transformer Prime] Reignzone:
I will be flashing this latest version... upon some formal/official release of a change log.

I'm eager to see what minor changes were made.

Sent from one impressive piece of technology.
[Asus  Eee Pad Transformer Prime] Mubble:
+1

My thoughts exactly!
[Asus  Eee Pad Transformer Prime] saintirish:
I've been on .14 since this morning, and so far no shutting down and the battery life has been WAY better. Hopefully this thing is finally fixed. I was really thinking I was going to have to RMA it, but now I hopefully won't have to.
[Asus  Eee Pad Transformer Prime] tlusawa:
I have the same issue

---------- Post added at 09:26 AM ---------- Previous post was at 09:12 AM ----------

Can you share this OTA with us? Thx!
[Asus  Eee Pad Transformer Prime] fenturi:
Because mine had this issue, I think they all must! Do most people really have primes that do not re-boot and get lines across the screen? My next one will be here on Friday.. I just am hoping it works... does not reboot.. have stuck pixels, falling out power connections and the WIFI works. Not to worried about GPS

I know people with issues post the most... but out of all the primes shipped how many have these issues? I keep telling myself most must work, but then i see some people have gone though 5 of them.

The retail channel does not seem "full" at all...
[Asus  Eee Pad Transformer Prime] pceasar:
Does anyone on this thread realize that Gary has not said anything about reboots in this thread at all, I think we all assume lockups mean reboots but it could very well mean just pausing/freezing and going back to a normal state, why out of all the reboot threads and posts he didnt specifically say rebooting issues or OS instability. I suppose its probably nothing but I kinda wish it was explicit. The last OS update made my reboot issue worse, it used to be under heavy stress use now its just by touching the screen or simple stuff....what the ... calling game stop for return
[Asus  Eee Pad Transformer Prime] jyan_osu:
In the update today on the front page, it says "This patch also addresses the random reboot problem after the ICS update but we still have another patch that is in qualification testing at NVIDIA to fully solve these problems. "
[Asus  Eee Pad Transformer Prime] cotr:
Its under System Update. You can manually check it or the Prime will find it and pester you to load it. make sure you are charged to at least 15% before.
[Asus  Eee Pad Transformer Prime] TangoPapa:
Is this a wide release? Cant seem to see that update...
[Asus  Eee Pad Transformer Prime] cotr:
Might be region locked. I got it last night for the US version. If it makes you feel any better, I am experiencing a lot more reboots. but the GPS is better.

Thats expected as this fix was not focused on the reboot issue.
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I also believe that he is just talking about the US-version when he means that the update is rolling out.. since neither me or neither of my friends has received an update on our WW devices, and clicking the update button manually just tells us that there is no update available.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
so he says the most recent patch was supposed to fix freeze reboot issue but it does not fix it? does he mean the next patch should fix this?
[Asus  Eee Pad Transformer Prime] Spaz007:
I have a US version and as of this morning no update was available for mine.

Sent from my Thunderbolt
[Asus  Eee Pad Transformer Prime] cotr:
This is a stability/GPS update. The next one "should fix" the lockup/reboot issue.