yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] diablosv36:
So no update for us WW users yet ?

After avoiding stock browser (using ics browser+ now) and using the prime quite extensively, i have not had a single reboot/lockup for over 40 hours.

I was getting reboot/lockups in many different apps, not just the browser, not sure how the stock browser would cause reboots when using other apps :confused:

But there you have it:)
[Asus  Eee Pad Transformer Prime] gman16000:
OTA 9.2.4.13 fixes my issues

previously, even in balanced mode, i would see random reboots frequently.

but with 9.2.4.13, my random reboots are gone and i've been using this awesome tablet all day. i also play rather large x264 (~13GB) video files and they would occasionally drop frames during playback but that is also gone with the latest OTA.

asus++

thanks gary and asus for getting this ota out and saving an awesome tablet (and my sanity)
[Asus  Eee Pad Transformer Prime] Spaz007:
. 13 broke YouTube on my Prime. Forces closes every time. Really does anyone test this stuff.
[Asus  Eee Pad Transformer Prime] dabbill:
Its not the prime its happening on multiple devices.
[Asus  Eee Pad Transformer Prime] Reignzone:
I'm just stunned that Gary did not list, "Breaks YouTube, because that's how we do, son."

I won't lie... I literally feel as if no one tests the most basic functionality outside of what the primary issues are.

If you release a "patch" only to cause more problems, then that sort of defeats the purpose of issuing an update.

EDIT: I'm aware of it being an issue on ICS devices, but if I have friends with Galaxy Nexus devices, and YouTube functions properly, it's hard to say that ICS in general is being affected... especially considering that prior to this update, I had no such issues.

#JustSaying...

Sent from the last remaining Prime; Leader of the Autopads.
[Asus  Eee Pad Transformer Prime] thejamhole:
So they enable google wine prime video rental or whatever it's called but break youtube? Lame can I go back to the. .11 update? At least I had it stable after disabling asus stuff. Only in balanced mode but hey it worked. Gary can I have a new prime tf701 and you can have this one back? It's the least asus can do for having people pay over 500 bucks just to beta test your unfinished untested primes. Thanks for not much. I won't say nothing, but its not much.
[Asus  Eee Pad Transformer Prime] al mon:
ASUS is known for horrible software. In fact, having worked with Acer in the past, both rank pretty low in terms of software QA capability.

1 - Rushed to get it out.

2 - Failed to accommodate negative test plans in their functional testing

UGH.

I'm waiting on unlocked bootloader and blasting OEM ICS off this device and hoping for the awesome Team EOS to build for it. ;)
[Asus  Eee Pad Transformer Prime] thejamhole:
Well my galaxy nexus doesn't have that problem. Actually the prime didn't either until the update.
[Asus  Eee Pad Transformer Prime] vonslydog:
Guys, read the threads. It's not just Transformer Primes, and it's not just the .13 update. The Youtube app is not working on the .11 and .11.1 units either. It has NOTHING to do with this update.
[Asus  Eee Pad Transformer Prime] Vcolassi:
DUDE!!!!! Even though i returned my tablet today being it was my last return day to BB. Even they lady said yea we have gotten tons of these as a return lol. I decided to give it another shot as my local Staples got a few new C1 serial #s in.

Took it home upgraded to ICS and since ive been home at about 8pm eastern i have not gotten 1 single lockup or reboot! Whohooooo! And i have been going ultra hard on the tablet with at least 5 browser tabs open at a time, downloading some N64 roms, you name it. So thats like 4 hours straight with no browswer force close or anything! You the man Gary! HAHA.

So glad i decided to give it another shot, when the Prime works its a beast! Not saying there wont be a few more bumps in the road but for now im enjoying it. Hopefully your guys tablets are working the same.
[Asus  Eee Pad Transformer Prime] scooper:
Youtube is broken on mine as well and I still haven't updated mine.
[Asus  Eee Pad Transformer Prime] itssunnyv:
I'll take the YouTube flaw over the reboots. At least the website still works. Very happy with the update so far!
[Asus  Eee Pad Transformer Prime] BrightSilence:
Can people please stop linking the youtube problems to the update?

I'm still running .11 and I have the same problem. All ICS tablets seem to have this problem right now, it's something on Youtube's side. It worked fine for me before this too. Furthermore, I have an HTC Desire running ICS as well and while videos do play, it crashes in the same way when I go to my subscriptions.

Instead of just complaining, let's try to be helpful. I came here to look for a fix for the issues we've been having. Instead I had to wade through over 90 pages of people whining. This isn't helping anyone and it's not like ASUS will speed up the updates if you whine here. Let's keep posts constructive and only say something when it can be of help to others. That will keep the threads clean and also prevents people from asking the same things over and over.
[Asus  Eee Pad Transformer Prime] whalemonster:
Dear Gary,

There is a whole world out here which is not America.

As we are hearing such good things about the .13 update, why keep us waiting till next week? Please release the fix WW ASAP. :)

Thanks.
[Asus  Eee Pad Transformer Prime] kenix80:
Yes we are suffering also. PLEASE.............. release the fix WW to us.
[Asus  Eee Pad Transformer Prime] Havoqq:
Guys, please get a grip. This update did not "break YouTube". Go do some quick research and find that even non-ICS devices get YouTube crashes since yesterday. My Prime is still .11 (no FOTA here yet) and YouTube just started crashing yesterday.

It's just a coincidence. Has NOTHING to do with your Prime but is a bug on Google's part.
[Asus  Eee Pad Transformer Prime] fenturi:
It's 3am here, so I might be wrong... but did this update lock out 1400mhz as well as everything lower than 450mhz?
[Asus  Eee Pad Transformer Prime] Tjitte69:
Yes ..... lets share this WW.....

there's a WHOLE LOT more than America
[Asus  Eee Pad Transformer Prime] Turge:
I can't wait for the unlocked bootloader so that we (the ones who flash custom ROMs) can all be on the same page... no more of this US, WW, etc. crap.
[Asus  Eee Pad Transformer Prime] Gremlin001:
Hey folks from everywhere other than the US, it may be that ASUS is not holding up the release for the rest of the world (including SKU WW) but rather they are awaiting for Google to approve the CTS for the various SKUs.

If I understand it correctly, the CTS is the part of Android that ..... what the heck, I'm just a dumb ass biker and don't know nuthin .... read it for yourselves. :D:D

Here's the link. NOTE: You will have to remove all the spaces in it. I don't have enough posts yet to post actual links.

h t t p :// source . android . com / faqs. html# what-is-the-purpose-of-the-cts
[Asus  Eee Pad Transformer Prime] whalemonster:
Asus UK are saying the OTA update is now available this side of the pond:

http://www.reghardware.com/2012/02/..._eee_pad_transformer_prime_random_reboot_bug/

No show on mine as yet, though... :(
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I went to the Asus support page now to see if the update has been posted (it does not show up when I try to look for it on the tablet). They have posted the patch for the US and TW tablets at the moment, I am guessing it is just a matter of minutes/hours until we will get to see the WW and DE versions popping up.

Edit: I went to the page again now.. only minutes after my first arrival there, and the 2 patches for US and TW tablets have suddenly been removed for no apparent reason.
[Asus  Eee Pad Transformer Prime] whalemonster:
I noticed that too. However, when I went to the UK support site, they were still there. Even though the WW firmware isn't. o_O
[Asus  Eee Pad Transformer Prime] Linde:
Its there... do a fresh refresh..

:)

Not the WW though :p
[Asus  Eee Pad Transformer Prime] Yakandu:
what about left side screen random ****y artifacts, dissapeared?
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I have been so happy for the last 2,5 days, not reboots at all... before that I had a whole lot of them. It just "fixed" itself without updating or anything.. until now.. thanks to the Google Chrome Beta. :P But I am hoping that was a one time coincidence.. if not, the patch for us WW-users should be here pretty soon I hope :)
[Asus  Eee Pad Transformer Prime] pijiu-h:
my dissapeared.;)
[Asus  Eee Pad Transformer Prime] Yakandu:
VERY good to know! ;)
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Youtube is now working all! Some may still experience long buffering/load times, Google is working out the kinks and all should be well shortly
[Asus  Eee Pad Transformer Prime] osbrook:
Chrome the Fix!

Since downloading Chrome Beta my prime has locked up less if at all!
[Asus  Eee Pad Transformer Prime] pijiu-h:
I think Google fixed the Youtube HD videos that had buffering issue on ICS. Now I don't have any buffering issue with HD video.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
The servers were updated, though some may still experience issues for a short time. Works great for me now though!
[Asus  Eee Pad Transformer Prime] saintirish:
Has anyone that is currently on 11.1 gotten the OTA or found any other way to do the update?
[Asus  Eee Pad Transformer Prime] dabbill:
You will not get the OTA running 11.1, it was never ment to be flashed by more then a small group of testers, but you are in luck. Asus posted the full .13 update on the support site for manual flashing. Also [ROOT] Mempodroid root - ICS works on .13.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Sorry to burst your bubble guys, but installing chrome has nothing to do with fixing your random reboot issues. This was a kernel/ICS bug, which Chrome alone can not fix ;)
[Asus  Eee Pad Transformer Prime] whalemonster:
True, although many reported lockups while using the browser. Could be that Chrome relates to the kernel/ICS code in a different way to stock, causing fewer problems...
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Possible, but that doesn't explain why others like myself have never had one crash/reboot issue regardless of what we have been doing on our tabs...Some of us had good updates while others experienced the update fault do to the conflict issue between ICS/Nvidia's kernels. That's why the new patch has fixed 99.9% of reboot issues.
[Asus  Eee Pad Transformer Prime] diablosv36:
Yes this is what I noticed, after avoiding the stock browser and using something else I got up to 50 hours of uptime before i got a lockup
[Asus  Eee Pad Transformer Prime] MRCANNADY:
I believe that this is entirely coincidental....some people experienced 4-5 reboots for a few days, then they would have days without a reboot. It's just the way the Primes were handling the fault (shown in the logs) Sometimes it can recover on its own, other times the unit will freeze/reboot on its own. It seemed to happen more often when using Netflix of heavy graphic games, but for some it happened when just surfing the net. I am glad that the issue has been fixed though
[Asus  Eee Pad Transformer Prime] diablosv36:
well the strange thing was that i was using it quite intensly, playing games a lot and lots of multitasking. And only happened to lockup when waking up the prime on the lockscreen, had some funky looking corruption too when it locked up.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
yep, the issue varied between users, just a nasty bug that has been banished from our devices for good ;)
[Asus  Eee Pad Transformer Prime] jg10571:
The .13 US update is on the Asus support site. Downloading now.
[Asus  Eee Pad Transformer Prime] jeffw111:
With this latest update I'm now getting random reboots when my Prime goes to screen off or when I go to wake it. I was not seeing this behavior at all prior to the .13 update.
[Asus  Eee Pad Transformer Prime] saintirish:
Thanks for the info. I downloaded the file from the Asus website, and placed it in the root folder on my prime (just like I did for the 11.1 update), but it is not seeing it. When I reboot the prime, it does not come up with a notice of an update like it did last time. Any ideas??
[Asus  Eee Pad Transformer Prime] HOFFERN342:
There is supposed to be a thread for the ones who updated to 11.1 somewhere in the forum, so that you can update to .13, but I am not sure where, couldn't find it ;) Probably in the development part or something..
[Asus  Eee Pad Transformer Prime] cyberguest:
I had 11.1, with camera firmware update problem.

I downloaded .13 from the web, did a data wipe from Volumn Down+Power, signed into google account, ran the update (from MicroSD), tried the Firmware update again, still failed to update camera firmware!

no other problems so far, didn't have other problems either before
[Asus  Eee Pad Transformer Prime] Hakamisu:
I'll agree with you once the WW version is released.

That being said, since I started using Chrome beta I have noticed a lot less reboots/lockups.
[Asus  Eee Pad Transformer Prime] GodlessGeek:
I installed the newest update this morning and I'm still getting the stock browser hang where it asks if I want to "Wait" or "Report". I can always click "Wait" right after that and it works great again for a while. I was really hopping the update would fix this. Anyone else getting that error before or after the update? Thanks.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Hopefully it will be released guys soon! But if this was only a browser related-issue that caused the random craashes, than what about the other people who had similar issues when playing games? its just a kernel issue that affects some of us.
[Asus  Eee Pad Transformer Prime] Hakamisu:
Oh, I'm not arguing that it solved the crash issues, I just noticed I can browse the webs and it not crash consistently on me. I even typed this reply without it crashing on me (which normally happens with the stock browser.
[Asus  Eee Pad Transformer Prime] petebiggs:
Asus have just tweeted:

Random reboot issue fixed. @ASUS #TransformerPrime update v9.4.2.13 hits this week.
[Asus  Eee Pad Transformer Prime] geogle:
I am having this exact issue. Every time I tap the power button to turn it off, it reboots. This only started happening after the update this morning.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Odd, 99.8% of us are not having this issue..have you checked to see if an app maybe causing this?, have you recently downloaded something after the update? As Gary has stated, some apps do not play nice with ICS..you can also post a crash log and maybe someone can help you
[Asus  Eee Pad Transformer Prime] brakeb:
I am glad ASUS is so forward thinking with regard to their tablets. And realize that many of us out there enjoy 'enhancing' them to add functionality, and other applications.

I am so glad I picked up a TF201. Tons better than my ViewSonic Gtab, and I'm not just talking processor speed and RAM...
[Asus  Eee Pad Transformer Prime] konkrete:
I've been following this thread since I first bought my Prime (BC0K...). I'm one of the lucky ones who has never had a problem, though I kept expecting something to go wrong. Since the .13 update this morning things are much faster. Seeing a 1,000+ point bump in AnTuTu.
[Asus  Eee Pad Transformer Prime] GodlessGeek:
I sure hope their is another update next week because I just got another random reboot on (.13). The only thing I had done since the update this morning is a bit of web browsing in the stock browser. Very disappointing. I wonder if a restore would take care of it. I was in the browser when it rebooted.
[Asus  Eee Pad Transformer Prime] itssunnyv:
Agreed. I upgraded to .13 and my prime (other than youtube) has been working great. However, I did download and use Chrome to browse the web prior to upgrading and it did made for a better browsing experience and reboots. Most of my locking up previously happened when loading large websites.
[Asus  Eee Pad Transformer Prime] Atlas7:
What about ROOT?? I lose root or??? And can i make overclock to 1.6Ghz???
[Asus  Eee Pad Transformer Prime] dabbill:
There are other threads on this, do a little looking around ;)
[Asus  Eee Pad Transformer Prime] Atlas7:
I know! But this threads have 961 post
[Asus  Eee Pad Transformer Prime] rflagg:
Had no issues prior to the .13 update, no new apps added. Now when it sits for a minute or two after sleeping, it won't wake, and requires pressing the power for 7 seconds and it boots up.

Have found it doesn't matter whether tablet is in the keyboard dock, or on its own.
[Asus  Eee Pad Transformer Prime] scooper:
Wonder if Asus is working with Google on this. That may help. Android is still buggy but having Google working with them is better.
[Asus  Eee Pad Transformer Prime] AWhistler:
where to get .13?

I installed 11.1 manually which fixed my reboot problem. Now that .13 is out, where do I get it? It isn't available on OTA for me when I hit the "Check Updates" button.
[Asus  Eee Pad Transformer Prime] xvsacme:
If you have the US version firmware (and I'm assuming you do because I don't know of a .11.1 for any other firmware), it has been posted to the ASUS support site here.

I was running .11.1 and I have updated to .13 today using this method:

Download the file

Extract the "zip within the zip" to the root of your external SD card

Insert the SD card and select the notification that appears when your system update file is recognized

Wait while it installs

Profit
[Asus  Eee Pad Transformer Prime] jeffw111:
I should have clarified things a little here I have not installed any new apps since the previous .11 update. That being the case I don't think it's a matter of an ill behaved app and ICS and as I said these random reboots were not previously happening. I'm also attaching a logcat trace taken immediately after one of the reboots.
[Asus  Eee Pad Transformer Prime] saintirish:
Yup, I'm getting the same thing. Twice since upgrading to .13 this morning.

---------- Post added at 04:09 PM ---------- Previous post was at 04:03 PM ----------

This is my exact issue to a T
[Asus  Eee Pad Transformer Prime] FogoTec:
I have the same issue of the reboot when the prime is asleep. It might reboot or it might never wake up.

I had this issue on 11.1 and still have it on 13. I have not done a factory reset and I will try that when I get home.

Also after 2 and 1/2 hours off small usage. Reading PDFs mostly, I am down to 67% from 100% on balance mode. So thinking there might be issues? I might have to RMA as I am out of my return window.

The bright side is I don't let it sleep it works great.

Edit:

I did a factory reset and the first time it went to sleep it rebooted. When I did the reset I didn't restore any apps so it is something with the stock ICS.

Please help!
[Asus  Eee Pad Transformer Prime] Kolham:
I had constant reboots even without running any app before updating and now with .13 update it is working without any reboot!!!! YEAAAH!! :)
[Asus  Eee Pad Transformer Prime] nazstallion:
updates for TW build

I sent my TP back to ASUS because I had (still have) the unknown serial number problem. Prior to sending it, I was on the US build. When they returned it, I'm now on the TW build. Since updating to ICS, I too am experiencing the lock-up/reboot issues. I recently manually updated to .11, and seem to get LESS reboots and lock-ups, but it's still not perfect. I can't find an update to .11.1 (nor .13) for the TW build. Can anybody point me in the right direction? Since I'm a US user, should I sent the TP back to ASUS again and make them install a US build again so I don't have these issues? I've tried to be positive about this whole thing, but after owning this tablet for a month with almost no usability, i'm starting to go crazy.
[Asus  Eee Pad Transformer Prime] scooper:
naz, you should send it back if there's still issue and ask them to do it right.
[Asus  Eee Pad Transformer Prime] AWhistler:
Thank you for the link. However, I wasn't able to download this to a PC and do the upgrade the usual manual way. In an effort to give something back to this forum, I was able to get the .13 version installed successfully COMPLETELY BY USING MY TF201...No PC intervention needed. I did the following:

1. I downloaded the file using the usual manual links. However, I couldn't get it to download using the stock browser, or using Dolphin. I had to install Firefox, and use that to download the file from the "Global" link (the Global link wouldn't work from the other browsers).

2. Since the tablet doesn't seem to work with ZIP files, I installed an app, AndroZip, to unzip the file directory into the /sdcard root directory.

3. I shut down and restarted the TF201. I had to do it twice because the "you have an update waiting" icon seemed to want to disappear from my notifications quickly and I didn't catch it quick enough the first time. It did this with the 11.1 update too.

4. The update proceeded as expected, and I now have .13 installed on my TF201 without using a PC to get it there.

I am a bit concerned that my "Check Update" never seems to find an update, while my wife's informs her immediately even when she doesn't go checking for an update manually.

Anyway, I'll be tinkering with .13 to see if anything is broken, or if anything is fixed. Thank you all for this thread. And THANK YOU GARY for staying on this issue. Don't stop...I am sure there will be more bugs found in the future.
[Asus  Eee Pad Transformer Prime] sjamesje:
11.1 vs .13 Builds

Everyone,

The 11.1 build was a beta test of the firmware fix. It was not released officially, but only for those who wanted to test. I can attest that waiting for the .13 build was worth the wait, but I was only experiencing intermittent lockups/reboots. I've had it running for two days now, in performance mode, and especially with using Chrome, the machine is as close to perfect as one could expect. Patience is a virtue when being an "early adopter."
[Asus  Eee Pad Transformer Prime] angler67:
I have same feedback:

* No problems of reboot, etc before or after ICS 4.0.3 update, but

* As soon as i installed .13 update ....

** When tablet screen sleeps for like 30 sec it will not wake.

** Cannot power on which means it is not off, must hard reset.

** It will power on normally IF I power off first

** If I tell display not to sleep, stays on!
[Asus  Eee Pad Transformer Prime] Kolham:
Oh... Same problem here. On my case only ocurred when I switched off the screen manually. If it sleeps automatically it awakes normally.
[Asus  Eee Pad Transformer Prime] lonesomecowboy:
That's curious. I had this with 11.1 but since the .13 it works perfectly, I've been using it all day at work and I have to say that I tried to make it reboots but no way. Seems that the .13 fix all my issues.
[Asus  Eee Pad Transformer Prime] QueB3:
U guys should probably follow @asus on twitter. they poster earlier they fixed the reboots and new update coming this week.

ASUS ASUS

Random reboot issue fixed. @ASUS #TransformerPrime update v9.4.2.13 hits this week.
[Asus  Eee Pad Transformer Prime] mkang513:
Same here. Looks like the update messed up the ones that were fine. Where can i quickly contact Asus to let them know?
[Asus  Eee Pad Transformer Prime] petervenkman419:
I'm also experiencing reboots/crashes coming out of sleep since .13 update yesterday. Was freezing regularly during use pre-update, never from sleep. No longer freezing while using tablet since new update, only coming out of sleep.

Probably unrelated but curiously the battery ran dead over night (post update) and would not take a charge for a good 5 hours today, wouldn't reboot, tried unplugging each part of the cord, tried different outlets, seemed totally dead. Then, randomly, the orange light illuminated and minutes later i was able to boot up.

Not really expecting a specific response to this, just figured i'd get the info out there for those working on the fix.

Transformer prime tf201

BC serial #

Build 9.4.2.13

Purchased at best buy