yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] HOFFERN342:
I contacted Amazon yesterday, and since they are out of stock I will get a refund. I will wait until they get a new batch, and then try to buy.. even if that will take a month. Luckily my 2nd semester at the University doesn't begin until the end of February, cause that is my main use for this tablet.
[Asus  Eee Pad Transformer Prime] MontAlbert:
I agree but tbh i feel the same way as him/her. I only bought mine yesterday, here in Australia, and i hadn't heard of any Australian Prime ICS issues so i foolishly went and upgraded to ICS... now it reboots every couple of minutes (but only when I interact with it o_0 )

So now my $764 tablet (dock included) is nothing but a fairly useless paperweight... there is no 11.1 version for WW tablets... there is no downgrade option... i hear his frustrations.
[Asus  Eee Pad Transformer Prime] jsjames:
I can't go 5 minutes without it rebooting and every minute or so I get a error - android.process.media has stopped.

I'm bummed to say the least. I really liked this tablet.

I have until Feb 23rd to return it to Amazon, might as well wait a week or two.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I have been following the forum long enough you are giving Asus way too much trust Gary and Asus said their would be a fix coming 3 weeks ago they are getting nowhere and will not get anywhere because there is clearly a hardware problem in some Primes .
[Asus  Eee Pad Transformer Prime] drherron:
keep the faith

the 11.1 update fixed all my problems. I think some time and patience will work things out for most.
[Asus  Eee Pad Transformer Prime] diablosv36:
Ok but what part of "We are working on two different solutions now and hope to have a fix available in early February" didn't you understand?

Patients is a virtue!
[Asus  Eee Pad Transformer Prime] ecocd:
Stopping back to say that the 9.4.2.11.1-20120118 "beta" build xvsacme was kind enough to share appears to have solved the reboot symptoms on my wife's tablet. I'm not sure if it's a legitimate fix or just a bandage with some behind-the-scenes side effects, but the tablet works well enough and it's an awesome tablet at that. Thanks, again xdadev forum. We'll keep an eye out for an official patch in a few weeks to kick it back to the regular OTA updates over the life of the product.

I'm not sure that the WW folks will get their own "beta" build, but for those of you that are stuck with the tablet because your return period expired, rest assured that eventually they'll be able to provide you something that will have it functional.
[Asus  Eee Pad Transformer Prime] xvsacme:
There is some more detail on the differences between the official .11 OTA and the .11.1 build here: http://xdaforums.com/showthread.php?t=1452933

I am glad to see that it is working for so many others!
[Asus  Eee Pad Transformer Prime] MontAlbert:
has anyone been able to effective downgrade to HC with WW model? I have downloaded both the 2_7ICS and the HC version 8.8 and unzipped the zip to get to the supposed asus zip for updating. I have put it in the root directory of bth a 2gb sd and the internal memory... i have also tried a 16gb sd.. it recognises the sd but does not recognise there being an update available...

I even tried unzipping the update zip and still nothing...

any hints or something i may not be trying?
[Asus  Eee Pad Transformer Prime] KlausPeters:
I think we tried everything but there seems to be no way for a downgrade yet.

Asus would have to release a special "downgrade" firmware to make it possible. Which seems to be one of the options Gary mentioned.
[Asus  Eee Pad Transformer Prime] ptk10636:
Well, well, well. Today I finally revived an email form ASUS tech support responding to my electronic inquiry that I submitted 19 day ago. (Auto Reply suggested I would get something in 48 hours)

Here is what they suggested.

*** FYI I had already fixed my problem before the reply. I exchanged my old Prime for a new one. New PRIME is Fantastic not even one reboot in days (I think the problem is HW). My first prime rebooted after 10 minutes when in use.

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

For the problem, may I ask whether the problem hasn’t be solved yet? Have you tried to update the latest firmware ICS v9.4.2.11 over the air? You can check by going to Apps/Settings/About Tablet/Build Number.

If the problem still remains, please refer to the following steps to Wipe Data. Please back up all of your

personal information before proceeding.

1. Press and hold down “power button” until the system shuts down.

2. Remove the SD card from Eee Pad.

3. Press and hold down “Volume down” button first, and then press and hold down the “Power” button until the screen below appears.

4. Do not press any buttons until the screen below appears.

5. There’s a line “Press <Vol_Up> to execute, <Vol_Down> to cancel wiping data. Press Volume Up button to execute the “Wipe Data”.

6. After the “Wipe Data” process is done, it will reboot automatically. Then Eee Pad should be able to enter the system successfully.

Best regards,

?????? ?????

Global Technical Support Department

ASUSTeK Computer Inc.
[Asus  Eee Pad Transformer Prime] SanderKwg:
But will this result in a downgrade? (so that you could try to re-upgrade to ICS?)

---------- Post added at 12:09 PM ---------- Previous post was at 11:55 AM ----------

I just checked the TF Prime Support Download section ( I'm not allowed to post the link, but go to Asus Support -> TF201 -> Download ) and noticed they have added (or at least updated) the V9.4.2.11 firmware versions for 4 regions (US WW TW and DE). Notice the '2012.01.30 update' part.

Will these new (?) firmwares provide a solution? (I can't test it right now, cause I'm at work and don't have my TF Prime with me)
[Asus  Eee Pad Transformer Prime] Dan1ve:
Thanks for that, I haven't tried it yet, I just wanted to add:

You HAVE to choose 'English' as language on Asus support site, because the page + files are different when using other languages.
[Asus  Eee Pad Transformer Prime] Ride525:
I could not make it work for some reason, but here is the link

http://support.asus.com/download.aspx?SLanguage=en&m=Eee+Pad+Transformer+Prime+TF201
[Asus  Eee Pad Transformer Prime] Chemas:
Hello everyone

I got my tfp on friday and updated it to V9.4.2.11. It was working fine for about 10h. Now I get 4-5 reboots/day and my GPS is not working. Today i was able to "update" again with latest FW form asus website but nothing has changed. It's still rebooting and GPS is not working (but was able to see one satellite for few seconds).

S/N: C1OKAS054xxx

FW: IML74K.WW_epad-9.4.2.11-20120117

Pad EC version: TF201-PAD-0215

GPS: V6.9.13

Wifi: V6.1.1.17
[Asus  Eee Pad Transformer Prime] whalemonster:
I'm in the same position as you Chemas - updated on Saturday eve to 9.4.2.11 and have had a few random reboots since. I haven't updated to the FW Asus posted today as the date (17th Jan) is the same, so I'm assuming this is the same file we updated to a few days ago, hence why the problem remains.

In a day or two, the 11.1 beta should become official and the situation will improve. Hang in there. :-)
[Asus  Eee Pad Transformer Prime] Chemas:
http ://dl.dropbox.com/u/3833233/Android/log.txt - logcat from yesterday
[Asus  Eee Pad Transformer Prime] fingery:
I appreciate the work Gary but.....

Where's the update on the Customer Support Program for the Prime which was promised on 22/01?

What about further updates? Update of 25/1 gave us nothing. It's not possible to downgrade so why suggest it? Any news on the fix that will be available in 'early February'? Is it on target? Is it a software fix or hardware?

Personally, with 500GBP invested in a device that is totally useless, a rapidly looming return deadline and no clear explanation of cause of these issues from Asus i cant see any other alternative but a return (the 4th by the way....i dont care how you cut it but this will be costing you a fortune one way or another so it's in your interests to be straight and tell people what's going on so they might actually keep hold of them!)
[Asus  Eee Pad Transformer Prime] remics:
Just glance over at this thread here: http://xdaforums.com/showthread.php?t=1472059

I stand by my assumption that the Tegra3 chips are not yet ready for real world applications and that the wide quality spread over the chips that make it into people's tablets is why some Primes behave seemingly flawlessly and why others are completely useless.

I, like many of you, have also lucked out and bought a TFP with a sub-par Tegra3 chip... which I have returned for a refund.
[Asus  Eee Pad Transformer Prime] dabbill:
How is it the chips fault for software not being designed to run on it?
[Asus  Eee Pad Transformer Prime] remics:
I am not ruling out ICS completely. I would say ICS is not fully optimized to run on Tegra3.

But since there are TFPs out there that run it just fine it is obvious some hardware difference between them. And to me it seems the chip is the one to blame.

Why is it that some of the TFPs don't reboot under the highest of loads in CPU/GPU intensive games and then others reboot at the slightest touch ?

It looks to me like the chip is the only variable and so many clues point to it.

BTW, this is all a guessing game and I bet it will remain like that. Neither Asus, nor nVidia will ever deliver full details of what causes the issue although by now they are perfectly aware of what's happening. Gary is here to run some damage control and maybe buy them some more time while, in the labs, they are hard at work coming up with the most cost effective solution to clear (cover) this whole mess up.

And speaking of the big mess, I wonder why none of the big technology blogs picked up on this story...
[Asus  Eee Pad Transformer Prime] dabbill:
90% of the time if you have random issues, meaning works fine for some and not for others its software related.
[Asus  Eee Pad Transformer Prime] vonslydog:
I don't understand this logic. I had regular reboots on my prime, and when I updated to the 11.1 load, my reboots stopped. I am not the only one who had this result. Read through this thread, and the one about the 11.1 update. Are you suggesting that the 11.1 load magically fixed my broken CPU?

If anything, I'd guess that the signs are pointing to a flaky update process, where things are going wrong during the installation and causing lockup/reboot issues. This would explain why some people have problems and some don't, and also why some of the people who pushed the 11.1 load had their problems resolved, and some didn't. Of course, this is 100% pure speculation. I'm confident that Gary/Asus will let us know what's going on when they have a FIRM understanding of what is happening.
[Asus  Eee Pad Transformer Prime] remics:
[Edited after seeknom's post] My opinion is that 11.1 did not fix your CPU... it fixed the handling of your CPU.

And no, Gary will not let you know what is going on. Asus will try to provide a fix as best they can and that will be it. It is highly unlikely they will ever say "component X of the software/hardware was faulty and this is how we've fixed it"
[Asus  Eee Pad Transformer Prime] seeknom:
See, this is how mis-information spreads.

We don't know what the deal is, and you're treating your opinion as fact...
[Asus  Eee Pad Transformer Prime] kevin.chabot:
At least with the next firmware update that is on the way, the boot loader will be unlocked. Basically that means that we will be able to wipe the transformer device's disk and flash it with any kind of custom rom. That would also mean (I think) we could reinstall Android Honeycomb. So at least that would be a temporary workarround...

What troubles me is that some Transformer Primes are actually working on ICS without constant reboots (I think). So something else must be different on those devices... That is why I did an RMA for mine, just to make sure the device is ok, in the hopes that it does not get damanged along the way.
[Asus  Eee Pad Transformer Prime] remics:
You are absolutely right and I apologize.

My opinion is that 11.1 fixed the handling of the CPU, not the CPU itself.
[Asus  Eee Pad Transformer Prime] seeknom:
:)

This does accentuate the point that it would be great if we were being given some details so we didn't have to theorize...
[Asus  Eee Pad Transformer Prime] golfinggino:
i have been getting the app not responding message on email, internet - almost everything - it is really bad - and everything is very slow - i am rooted with the vipermod - i have had enough and returning it tomorrow - this is the 3rd prime i have owned and this one the gps is actually working, i decided to get the galaxy tab 7.7 instead
[Asus  Eee Pad Transformer Prime] KlausPeters:
Asus is handling this in a very strange way.

For example the newest DE firmware on the german Asus.de Website for us german buyers is V8.8.3.33(DE).

But at the USA Website the newer firmware V9.4.2.11(DE) is available since today. That's the same version number as the one distributed via OTA on 17th January which caused all the problems. No sign of a .11.1(DE) yet.

I downloaded it and placed it on a microSD. The prime recognized it as a new firmware and installed it.

But afterwards the version number is still the same and it is still rebooting at random. Just as I feared I should say.

But this is the second time that the same firmware was installed on my Prime and it still shows the bug. I don't think this can be explained any longer with just a little hickup while installing the firmware. It's a lot more likely that there is an underlying hardware problem.

I have another two weeks in which I can send it back to Amazon for a full refund. I think I will do that if there is no solution

and

explanation of the cause from asus till the end of this week.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I have said this before and believe you are exactly right I tried to ask before and find out who and if only one manufacturer was making the chips but never got a answer maybe there's two different distributor and some are supplying crap chips with no quality control.
[Asus  Eee Pad Transformer Prime] thejamhole:
I wrote about it in my prime review for groovypost.com and talked about it in our attack of the androids podcast. The review is in the editors hands so it should be published soon. We aren't a big tech site by any means but we hold our own.

**EDIT**

If anyone wants to read the review I wrote, it's published here.
[Asus  Eee Pad Transformer Prime] Variationxbox:
Managed to return mine and buy another elsewhere.

Didn't do the ICS update (hid the notifications as well) and it's working flawlessly. I'm eagerly waiting the next update before updating as I don't want to have to go through that again.

The day before my return policy ends I'll update regardless of what version is out, and if it does it again, then I guess I'll have to return it (again). Really hope the update/fix is released before my return window closes :(
[Asus  Eee Pad Transformer Prime] SanderKwg:
To come back on my own question:

I have tried to 'reinstall' the (new?) .11 firmware twice, but without success: my device keeps locking up and rebooting. I followed all the steps mentioned before, such as having a full battery, brightness at 50%, etc.

I think it's time for another update from Asus / Gary... At least give us an indication of what's happening and how much longer we'll have to wait for a fix...?
[Asus  Eee Pad Transformer Prime] bgoal:
Not much to add, but posting to help define the scope of the issue. I only had my TFP one day before the update and it is completely unusable since the update, I'm lucky to get 5-10 seconds after the screen unlock. I did manage to get a manual update of 11 in today but no help at all. I will attempt 11.1 tonight and report back with the results. S/N starts with BC for those tracking.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I have an additional theory as to where the problem could lie with ICS lockups. My original Prime that had lockup issue the battery definitely lasted much longer then my new Prime without the lockup issue maybe this has something to do with certain Primes not getting enough juice or something along those lines I would be curious if anyone else who has had a couple different Primes has noticed a difference in battery life on good Prime vs Prime with lockup issue.
[Asus  Eee Pad Transformer Prime] bgoal:
About an hour on 11.1 and no crash, no reboot.....thanks a ton for those who got that out
[Asus  Eee Pad Transformer Prime] rochrunner:
I'm one of those who sent his to Asus by RMA and am now outside the Amazon return window, so am stuck waiting for Asus to actually deliver a solution. With my keyboard dock arriving tomorrow, I've now got $650 into this device and had it to use exactly one week!

But I'm sure that when I eventually get it, assuming that it's really fixed, I'll quickly forget about these outage weeks.
[Asus  Eee Pad Transformer Prime] uglyren:
You may be on to something with the battery. I updated from .11 to 11.1 on Saturday. I went from constant resets to none so far. I have however noticed more battery depletion particularly in sleep mode. With .11 I wouldn't drop more than 1-2% overnight on standby. Since 11.1 it is more like 7%. I must add though that my gps wasn't working at all with .11 and now it does work.

I'm currently trying to narrow down which processes are using the battery while my TFP sleeps and will also try disabling the gps overnight.
[Asus  Eee Pad Transformer Prime] vonslydog:
Again, this logic makes no sense... Is my CPU broken or not? It works fine now. Is your contention that the software is somehow working around a flaw in my CPU? Is it your contention that the 11.1 software worked around a flaw in some people's CPUs, but not others? If replacing a bad software load with a good software load makes hardware work properly, is the hardware even broken at all?

And where are you getting your inside information about Gary's or Asus's plans on releasing information regarding this issue? Do you work there? Do you work at a different company that has enacted huge cover-ups to hide problems in their products, and their executives now work at Asus? When you get software patches for other products, do they usually spell out how they fixed it?
[Asus  Eee Pad Transformer Prime] demandarin:
CPU is not broken..lmao who said that? Lol.

The extra battery drain some are "seeming" to see is coming from the CPU frequency timing being adjusted a bit. Seems like CPU likes to stay around the higher end but its not there majority of time. IMO, they did it for the update to ICS. To make sure everything runs fluid n smoothly. Which, to me, they did a great job at.
[Asus  Eee Pad Transformer Prime] 760hacker:
Man I am trying hard to deal with the lock ups, and reboots, and overheating issues.. I sure hope Gary is cooking up to great fix. I am on 11.1 but having constant issues.. This tablet has great potential if they can get the softwares right.
[Asus  Eee Pad Transformer Prime] vonslydog:
Just to be clear... I don't think my cpu is broken. Just responding to people who think it is "clear" that bad processors are causing the issues from this thread.
[Asus  Eee Pad Transformer Prime] CurMac:
I have the same issues but am thinkin along the lines of some others.. return rebuy and hope for the best. Both me and a friend have the transformer prime's. Both purchased at the same time but the strange part is his has no issues what so ever and my locks up and reboots all the time. Also the GPS is poop, cant pick up any sats. I even didnt believe my friend that his was working so we swaped units for a few days and his truly had no issues.

I really dont get it unless there are multiple versions of the hardware out there. It makes no sence to me why his works and mine doesnt unless mine has a hardware defect.
[Asus  Eee Pad Transformer Prime] golfinggino:
i think i posted in the wrong thread - i have never had a reboot and my apps not responding only happened when i was downloading a torrent - as soon as it finished i have not had the not responding message again ( about 8 hours ) - not sure what was happening but everything is fast again with no messages - still thinking about the samsung galaxy tab 7.7 to replace my prime and galaxy note with 1 device if i can find one - other then the graphics my original transformer seems faster on internet - email - it is running the revolver rom overclocked to 1.5 ghz i guess i need to make a decision !!!
[Asus  Eee Pad Transformer Prime] robstitt:
As an IT guy for a long time...I can't let that comment go without comment.

Disclaimer: without the real details, nobody can say for certain whether or not the issue is hardware, software, or a combination of the two.

As for the quoted comment: Certainly, there can be hardware flaws that are beyond the bounds of a software fix...but I have no doubt that creative coding CAN bypass some kinds of hardware flaws. As an example, if it is discovered that executing some kind of privileged operation on CPU 3 while CPU 2 is in a certain state causes a fault, the OS could add a check so it blocks the thread on CPU 3 until CPU 2 leaves the troublesome state. Or, if a certain amount of load across all the CPUs generates too much heat, the OS scheduler could block some tasks to lessen the load (or, perhaps, the firmware could monitor the temperature and simply slow the clock speed down when the chip gets too hot). Those are fictitious examples--but meant to illustrate how a "software" update could appear to "correct" a hardware flaw.

And, to answer the follow on comment: then why didn't Honeycomb suffer the same problem? Well, from what I've heard, Honeycomb wasn't nearly as sophisticated in scheduling, etc. as ICS. It may have just been dumb luck--or the lack of functionality in Honeycomb vs. ICS--that prevented the problem from manifesting itself. Nobody would have ever found the FDIV flaw in some Intel chips years ago if all the software did old-fashioned algorithmic floating point division rather than using the built in FDIV instruction...

So, the fact that ASUS is producing a firmware update to address the problem without further elaboration doesn't give any certainty to whether the problem is in ICS, some ancillary code, or the hardware itself.
[Asus  Eee Pad Transformer Prime] stf996:
Dear Gary,

I work in a large MNC IT company who could learn a thing or two from you. I commend you on your efforts to communicate. Exemplary.

I have a bricked TF201 (boot loop, but still detected by MAC and Windows, but that's it). I have tried everything suggested here and in other places and thought I was close when attempting to boot from Micro SD (as it takes a lot longer to fail boot).

I was ecstatically happy with the TF201, my first Android device and I am looking forward to a fix that will re-envigorate my love for this product.

Please advise.

Sincerely,

sal
[Asus  Eee Pad Transformer Prime] Linde:
I do also have reboots all the time.

Hope there will be taken care of soon!!!

// Daniel Sweden
[Asus  Eee Pad Transformer Prime] KlausPeters:
Ahhh... finally there is a status update from Gary.

Not much but at least they are still alive and working on a solution.

Hopefully they get the update ready this week, so I don't have to send the Prime back to Amazon.
[Asus  Eee Pad Transformer Prime] MontAlbert:
i am going to try and exchange mine- maybe we have a slightly dodgy CPU that can't handle lower voltages or whatever- i don't think it can be good that ours keep rebooting...

Could be a problem though as Asus told me today that they have sold out of 64gb throughout the county (Australia)- i really want a prime, just not this one i think,...
[Asus  Eee Pad Transformer Prime] SanderKwg:
Thanks for the update Gary. If necessary, I'd be happy to (beta)-test any new firmwares / drivers, cause everything is better than the current state of my TF Prime (-> unusable)...
[Asus  Eee Pad Transformer Prime] Cyclona94:
Me too - if there are any betas for a WW TFP available I'd be happy to test them. My tablet is completely unusable at the moment :(
[Asus  Eee Pad Transformer Prime] MontAlbert:
+1 if you need a WW version tested :D