yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Sadly it's slowly getting to this point, I'm starting to get my frustrate on. I don't even use it for bt or GPS what annoys me is how slow pages load if the signal isnt perfect
[Asus  Eee Pad Transformer Prime] bimbobo:
Which users? US? TW?

We do not get a **** here in Europe. Are Euros not good money for ASUS? 629€.

What about us?

Can we please add a responsible for ASUS Europe here that can cooperate with Gary.

When this update will be pushed out for US, we cannot test it, and we in Europe have maybe different HW and SW compared to US units.
[Asus  Eee Pad Transformer Prime] Arie Prime:
Progress on performance Asus Prime

I'am living in the Netherlands and i'am very interested in the Asus Prime however:

Feedback from several consumers will hold me to purchase the unit.

In my opinion the information out of ASUS regarding WIFI performance is very poor.

If the backplate will be the biggest issue then ASUS would definitely not be able to correct this bug with al the promised software updates.

And: Why is the TF700 issued with plastic top in the antenna area ?

ASUS: Please come out with concrete statements so consumers can rely on you're product.
[Asus  Eee Pad Transformer Prime] astralmind:
Like many here my wifi drops to insanely low levels as soon as I step away from my rather powerful router.

This makes the prime useless at home and ...everywhere. The airport example is a perfect one.
[Asus  Eee Pad Transformer Prime] RonH54:
I'll admit I haven't read all the Posts in this Thread but I wanted to ask if the Problem I have is what is being discussed or is it just something I need to do on my Prime. I plug in my Prime and leave it on to Charge all night. I get Prime out of sleep in morning and my WiFi icon is "Grey" and it says I am connected to my Network but I have No Internet Connection. I can Turn WiFi Off and On then Wif icon Turns Blue and I have Internet.

Thanks
[Asus  Eee Pad Transformer Prime] wizzer300:
RonH54,

I would suggest you read the very first post as it includes the most pertinent information. Basically, if you are streaming video/audio and you connect a bluetooth device such as headphones, your wifi signal may drop (either 100% gone or degraded to a fraction of your "normal" speed), video may freeze, audio will be unsynchronized. In other words, your Prime will not do what a functioning tablet should do...that's play streaming video via wifi with bluetooth headphones connected. Hope that helps.
[Asus  Eee Pad Transformer Prime] caanda45:
Mine does (did) the same thing as yours, try it at a airport or another large area with free wi-fi and then let us know your results....then you will know if the TFP has good wi-fi or poor to you existent wi-fi!!
[Asus  Eee Pad Transformer Prime] RonH54:
Thanks for the info. My Prime seems fine Streaming and I haven't had any other type WiFi Problems so far except this "Lost of Internet but Showing I am Connected" thing.
[Asus  Eee Pad Transformer Prime] wizzer300:
That is normal in my opinion...mine loses internet signal when it sits idle or goes into sleep mode. But, as others have mentioned, a defective Prime will lose or experience severely degraded wifi signal/performance if you move away from your router a few feet further or shift your position. Mine does that as well. The signal to my device is way below my other wireless devices when its the same distance away from my wireless router.
[Asus  Eee Pad Transformer Prime] RonH54:
Mine also does lose strength as I move from my Router but it about the same "Loss of Strength" that occurs with my Samsung Galaxy 1 Android phone which is interesting in that the Samsung Phone also has a Metal Back. Now my Prime can't compare at all to the WiFi Strength my Wife's iphone 4s has as she moves from the House. Her WiFi strength hardly drops at all when she goes to other areas of the House away from my Router.
[Asus  Eee Pad Transformer Prime] Techie2012:
Mine goes from 20mpbs to 2mpbs just by rotating it 90 degrees. I am planning to post photos or a video whenever I have a chance.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I could be wrong but I think this is common to all Primes and is related to the diversity antenna setup. Mine also gets significantly lower throughput when oriented vertically (Portrait) as opposed to horizontally (Landscape)
[Asus  Eee Pad Transformer Prime] mkxxxc:
Would exchanging the Wifi/Bt chip from 4329 to 4330 fix the Wifi/Bt problem and help with n range signal ?
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Just a thought, but if the WiFi issue cant be sorted with firmware, would it not be possible to develop a plug in module for the USB or data ports? Got to be cheaper than a recall.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
A plug in module would ruin the form factor, and if you put it in the data (charging?) port you wouldn't be able to use the dock.
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Like I said, just a thought - and the dock has its own charge / data port doesn't it.
[Asus  Eee Pad Transformer Prime] astralmind:
The easiest thing would be fore Asus to developp Android drivers for the most common Wifi USB adapters. Some of the very low profile ones would work seamlessly in the docking USB port while they could also come up with a low profile data port to usb adaptor.

Then again that still sounds like an unreasonable solution. Might be that a volunteer recall would even be cheaper than doing this as they could easily solve the issue by replacing the chip itself and or the backplate, things that are inexpensive for them. The whole "program" infrastructure would be more expensive than the hardware itself..

Seeing how so far they are denying it besides Gary on XDA things aren't looking too good. I'm all for giving them a chance but patience is wearing thin and in the event Asus comes out with a "not really a problem" answer I really do hope that people will rally up to properly expose this!
[Asus  Eee Pad Transformer Prime] sdunathan:
Gary made another update today and it's looking like the only thing that they are willing to support is the total dropout issue and not the problem with the majority of Primes out there...crappy WIFI signal strength when moving more than a foot away from your access point. I'm not hopeful and wishing more and more that I had returned my third Prime for a refund and never looked back.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Where did he SAY that?? please don't make dumb assumptions like this on here. He was updating on one issue, that does not mean that all other issues will be ignored. Come on people, use some common sense and stop posting things without thinking first.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I know what I am going to do if they can't get this worked out. I will send it in to Asus with documented issues, once I receive it back test it, and if it's the same issue I will make a credit card claim, show them I sent it in to Asus for repair but they can't repair it and get a check for the full price of the Prime.

I was able to buy the Prime because my Laptop took a crap, provided all the proper paperwork to Visa, showed the amount of getting it fixed (which was much more than the laptop itself), and got a check, which I used to get the 64gb and dock for $125 out of pocket.

This is an option for those who bought with a credit card that extends manufacturers warranties.

Another note to this is Visa let me keep the laptop that broke.

---------- Post added at 04:22 PM ---------- Previous post was at 04:21 PM ----------

I was thinking the same thing. Resolve 1 issue at a time and not just a band aid for everything at once.
[Asus  Eee Pad Transformer Prime] bimbobo:
He actually said on another thread about "weak WiFi signal" that if I had the WiFi/BT dropout, I should RMA my device.

So why should we await a fw update, like he wrote here and what about the official communication? Was it RMA your unit?
[Asus  Eee Pad Transformer Prime] sly.cooper:
2/13/12 Update -

For users experiencing the WiFi/BT dropout (complete dropout) issue we will have an update tomorrow for owners of those units.

The note says that users experiencing complete dropout will have an update. It DOES NOT say that others are ignored. I can understand frustration but let us not add on to it with false interpretation. It is still welcome step for a company representative to be on the XDA and listen and address issues. In my opinion there is no other tablet in the market which matches Prime. My prime is working fine for last 3 weeks. I hope they resolve all the issues to make it PRIME in the tablet market :).
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Exactly, the Prime, even with all is issues, is the highest regarded Android tablet at the moment. I am pretty sure that we all did not buy this tablet for GPS, and if this tablet was not marketed to have GPS, that would not have made people not purchase the device. It's annoying to see people post negativity just because of the way Gary said something...just because something was not mentioned in a post from him does not mean that it wont be fixed. Some people just like to spread negativity.

---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------

Guy, I don't have time to explain this to you..is this your first android device? If he asked you to RMA, it was just because a fix was not available at that time, it DOES NOT mean that they are not working on a fix..so do what you want.
[Asus  Eee Pad Transformer Prime] bimbobo:
That time was 1 hour ago.

He also wrote to wait for other news today.

I am just listening to al the statement written from Gary :-)
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Understood..a fix will be incoming, hopefully early next week.
[Asus  Eee Pad Transformer Prime] drewskee:
I upgraded to .13 and now if i hold the current apps tab it does not screenshot. I rebooted but it still doesnt work. Anyone having this problem besides me?
[Asus  Eee Pad Transformer Prime] buxtahuda:
Lol

Go to settings, under ASUS customized settings. It's in there.
[Asus  Eee Pad Transformer Prime] drewskee:
Thanks i forgot about that.
[Asus  Eee Pad Transformer Prime] bimbobo:
I look forward to have a "statement" from ASUS when I wake up tomorrow. I mean an "official" one, and not Gary's update.

If they just could fix the bad WiFi/BT issue so that the connection is not collapsing, then I would be satisfied. I would like to use WiFi the same way I use it on my IPad2, no more no less.

If this issue is not solve by the end of February, it will be RMA'ed, asking for a total replacement.
[Asus  Eee Pad Transformer Prime] astralmind:
Not trying to be an ass here but have you read the RMA stories so far? Asus, like most company, don't test their device much when returned for something they consider "minor". Trust me, they'll ""repair"" and send back quite a few times before you get a replacement, if it ever happens. That is, unless ASus comes up with an official statement talking about RMA ... that would be a completely different story
[Asus  Eee Pad Transformer Prime] kkrunner7777:
Asus

Is anyone getting personal messages from Gary or Asus?
[Asus  Eee Pad Transformer Prime] Blairware:
Uhmm, While I agree that there are lots of RMA horror stories, I think MOST of them stem from people acting like lambs going to the slaughter. First of all anyone who has the patience to wait ANOTHER month for Asus to POSSIBLY fix a broken $500 device totally puzzles me. I Emailed first (EVERY EMAIL ADDRESS I COULD GET FOR ASUS SUPPORT, and I sent a certified letter to Mr Jonny Shih, "Chairman" of Asus. Then, BEFORE my tablet so much as went in a box, I had a commitment for support to replace it outright if they could not fix it IMMEDIETLY. Further I demanded, and GOT, overnight shipping both ways.

The moment the process stalled (which was day 2, right after they signed for it) I was ready, and started *****ing up and down the line.

End result? I had a replacement tablet (claimed to be fully tested, which I remain skeptical about) in my hands exactly 4 days from when mine hit the Fedex system.

If you LET them screw you around, they most certainly WILL screw you around. If you refuse to be a victim, and demand what you paid for - a working tablet, trust me, you WILL get one. All others step to the back of the line, have a seat, or wait... someone will call you back. Eventually. Maybe.

You are under absolutely ZERO obligation to play nice with this type of thing. That does NOT mean to call and start screaming at people. You will lose that one every time. be diplomatic, be business like, and take no prisoners. Keep your emotions in check, then tell them politely that wherever BS they are proposing is UNACCEPTABLE - Agree to NOTHING except what you deserve: A working device. The one you paid for. Accept no substitutes
[Asus  Eee Pad Transformer Prime] Techie2012:
Anxiously waiting for Gary's announcement today.....
[Asus  Eee Pad Transformer Prime] astralmind:
I understand your point and agree to some extent however what you mentioned above is really exceptional. I had to deal with RMAs in the past with other companies and regardless of how insistant, polite, articulate, knowlegable.. you name it, I most often found the service abysmal and to be a big waste of time.

If Asus does offer cross-shipping for RMAs than it might be worth it, those were my only positive experiences. I build PCs, roughly 50 a year and usually dealt directly with the store I bought the components from which were always very helpful, never had to deal with Asus directly.
[Asus  Eee Pad Transformer Prime] shantzg001:
Gary posted the update

What does "signal drops out completely" mean here? That wi-fi disconnects? Because in my case the wi-fi remains connected but I have absolutely 0 data transfer. If I have my BT headset paired, it won't even load a webpage. As soon as I turn off BT, it loads the page.

Edit: BTW forgot to mention, I don't even need to pair the device to anything to reproduce the above. I can reproduce just by turning on BT.
[Asus  Eee Pad Transformer Prime] kevinkline:
Thanks Gary and ASUS.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I'm taking the "complete dropout" comment in stride. Even though my WiFi doesn't drop out completely and BT only renders is useless, I'm still submitting my info.
[Asus  Eee Pad Transformer Prime] buxtahuda:
That's what mine was doing exactly. Update to .13, several reboots, and a few factory resets later and can now stream Google Music while I play ShadowGun with a PS3 controller! I haven't thought of a way to keep the BT engaged while running Speed Test as my phone doesn't like to play well with others over BT. I imagine speeds are still decreased somewhat, but it apparantly works for me now.

Also, now .13 seems to be humoring my low power consumption. 10 1/2 hours, moderate use on lowest settings, 94%
[Asus  Eee Pad Transformer Prime] msalvini:
I can not stream Netflix or Google Music when I have BT headset connected. It will play for about 15 seconds and then buffer and then play another 20 seconds then buffer again. I suppose this is not a complete dropout although it is completely useless. As soon as BT is turned off.everything streams perfectly.
[Asus  Eee Pad Transformer Prime] wynand32:
Just for the heck of it, I did some additional testing and I was a little surprised at what I found out.

1. When connected to my HP notebook via Bluetooth and copying a large file from the notebook to the Prime, my wifi dropped about 20% (from 9Mb/s to 7Mb/s). So, that's fine.

2. When connected to my HP notebook via Bluetooth and streaming music from Google Music to the notebook, my wifi dropped from 9Mb/s to something less than 400Kb/s, at which point it's pretty much unusable. This is similar to when I use Bluetooth headphones.

I'm tossing this into the mix a bit late in this thread, but I hadn't tried out this particular scenario. Honestly, I can't imagine why streaming music over Bluetooth would have such a profound impact on wifi where copying a file over Bluetooth from the same device does not.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I imagine copying files would be less obtrusive than streaming high quality music files. It can regulate the packets or whatever, send smaller segments, I know nothing of wireless technologies apart from making a network play right lol
[Asus  Eee Pad Transformer Prime] Techie2012:
Damn! No Valentines love for the Weak WiFi Primes! ;)
[Asus  Eee Pad Transformer Prime] wizzer300:
OK. I tried this simple test: With wifi connected, strong signal, I ran Speed Test. Ping, Download, and Upload worked flawlessly. I re-ran the test, and during the Download portion, I turned on Bluetooth and BAM, Speed Test stopped and lost connectivity. I then turned off the Bluetooth, attempted to re-run Speed Test and it would not connect, even though my Prime's wifi indicator showed I had a good signal. I then restarted my Prime's wifi and successfully ran another Speed Test session. Then, I shut down Speed Test, left wifi on, turned on Bluetooth, started Speed Test, and was not able to connect. I repeated this process four times with the exact same results.

I assume this is what Gary is describing? The same thing happens when I attempt to listen to streaming audio or watch streaming video with Bluetooth on.

I sent the email with the information Gary asked for and am eagerly awaiting their response. I love my Prime and truly hope they make this right!
[Asus  Eee Pad Transformer Prime] buxtahuda:
I think it is. But I kid you not, that is exactly what it used to do for me. Even so much as touching the BT icon used to freeze ALL connectivity for me, and I'd have to turn both off and WiFi on again to do anything after.

Somewhere in the resets and reboots and settings, I dunno, something made it start acting right. I'll play around with Prime/router settings to see if that somehow makes a difference.

*EDIT: can't keep playing around right now, but I set my routers to just N and am most certainly getting the dropout issue when moving large files via BT. Does not cause WiFi lockup for me anymore either way

Will change back ASAP to b/g mixed and report back.
[Asus  Eee Pad Transformer Prime] wizzer300:
Interesting...Thank you for taking the time to test. Looking forward to see what happens when you switch back. My router is on the default settings, fwiw. I haven't bothered playing around with it yet...but as others have stated previously, I find it kind of silly to have to tailor the settings to accommodate one device--a device that will be used on public wifi that we have no control over.
[Asus  Eee Pad Transformer Prime] bimbobo:
@Gary

OK we have to contact our local ASUS Support (mine is in DK)..

I did it, they told me to make an RMA, fine with that!

BUT, what are you going to do with these devices you ask info about?

I would like to know what are the solutions.

Is it hardware replacement, WiFi/BT components?

Software update, which I do not think 'cause otherwise, it would be enough to push it out to all, but this is my opinion.

Both hw and sw update/replacement?

Why can't we get info about that?

ASUS DK contacted 5 days ago are still in the dark, the promised me an answer, but as late as today (5 minutes ago) they still have no clue or answer for me.

Gary, please, inform all us idiots not living in the US... what is the thing you are going to improve on the units.

Thanks
[Asus  Eee Pad Transformer Prime] gbh62:
10.5 hours of use, and the battery drained 6%? Wow. 41 minutes of use for me and the battery is down to 93%.
[Asus  Eee Pad Transformer Prime] bimbobo:
:) are we serious?

10.5 hours and still 93%? I think it sounds very unreal..

I wished it was right.

About the BT and WiFi? How far are you from the router?

What is the scenario distance to router, B,G or N settings.

How many reset did you make?

Is your Prime rooted?
[Asus  Eee Pad Transformer Prime] Ride525:
For those that have contacted Customer Care at Asus for this recently, what exactly is the "short procedure" they they ask you to walk through?

Thanks.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I'll give a screenshot of my battery and all as well. But yes, that's where I was. Now at 75% and was at 77% when I went to bed. WiFi, sync, BT only used as needed. Leaving WiFi on (which used to still net me four days use) seems to kill my battery the most these days, even if set to not sync.

I'm sitting directly beneath my secondary router. (now at work, can play more this afternoon as I'm getting sick) Then I'll be testing a, b, g, and n again, then I'll see if channels and widths make an effect.

I'm guessing small info like my PS3 controller commands will be fine, but as soon as you introduce a proper load of info pushing over the BT frequencies it somehow starts causing 100% packet loss, because actual WiFi signal strength seems unaffected.

And I factory reset 3 times, and have drained the battery for proper calibration twice. I am rooted as the signature says ;)
[Asus  Eee Pad Transformer Prime] opentoe:
If i just turn my bluetooth radio on (without streaming any audio) I can get by with my wifi. Soon as I start to stream data through the Bluetooth radio is when my tablet just dies out.
[Asus  Eee Pad Transformer Prime] kidio007:
I better factory reset my prime then. :o I lose like 50% battery each night in sleep mode after the update. I turned off wifi and killed all tasks even....
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Guys, this thread is for the WiFi/BT dropout issues, let's stay on topic
[Asus  Eee Pad Transformer Prime] Hairyhippy:
I am one of the ones who is having the issue with WiFi/BT. I am in Australia. Based on Gary's note in the thread, I rang the local Asus customer support line.

The agent I spoke to was not aware that Asus is repairing/replacing Prime units. He said there was no repair or replacement program in place. He said he could give me a RMA number but I can only go back to the shop where I bought it and get a new unit except it also would be from the same C1 serial number batch that is being sold in Australia and so I would not necessarily be any better than just keeping my current unit.

He was also not aware that Gary or anyone from Asus are engaging the Prime user community via XDA.

What do I do now?
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Just contact Gary to ge the word out to them
[Asus  Eee Pad Transformer Prime] buxtahuda:
Generally are... Couple of people got interested about the battery, but we're still going strong on the dropout thanks
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I triple checked my testing last night. Wifi streaming netflix, turn on bluetooth keyboard, stops the stream, then when I restart netflix while keyboard is attached the picture just goes south, super pixelated crap. Turn keyboard off and everything is dandy again once the bluetooth icon turns grey with picture quality.

This is with me standing about 15 feet away from my router, in the same room with no walls between the Prime and router.

Another test I did was speed test with no bluetooth, avg about 20 down and 4.5 up, turn bluetooth on with just a bluetooth keyboard, no audio stream or video stream and I get 1.1 down and 2.3 up.

I am running the .13 update, BCOKAS serial, bought from Amazon and received on Jan 24 I believe. It's a 64gb Amathyst grey.