yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] snorrid:
I´m not an owner of the ATF but have been desperately trying to get one.

My retailer here in Europe is telling me that he is unable to provide me with an ATF because the warehouse he is ordering from will not receive any more shipments of the said tablet from Asus.

Is this a shortage in components for the manufacturing process or has Asus stopped manufacturing because of problems?

This is not "my friend is from Taiwan and knows stuff " its just my retailer telling me this so please take this information with caution.
[Asus  Eee Pad Transformer Prime] H3llc0r3:
well Amazon couldn't tell me either if or when they'll get more primes to sell...:confused:
[Asus  Eee Pad Transformer Prime] zentaw:
fell in love with the TFP, but so many problems i dont dare to buy one more for the odd chance of getting 1 good. returned my second unit had same problem with wifi/bluetooth which is a deal breaker.

Sad that one has to buy one to see if it actually works. shame

GL all <--- but it seems wasted :P
[Asus  Eee Pad Transformer Prime] skygunner27:
I just got off the phone with Asus about the BT/WiFi problem. What a waste of oxygen. I'm returning mine in less than 24 hours.
[Asus  Eee Pad Transformer Prime] diecast17:
It sounds like we are all going nowhere fast!
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I know this is a foreign concept to the digital generation but have some patience. If you can't use your device cause of these issues then return it, if it works then just wait, solutions to problems like this don't come in a week, two or even a month sometimes. In a situation like this they have to be damn sure they are releasing a fix when they speak so give it some time.
[Asus  Eee Pad Transformer Prime] PolishPoet:
Well said!
[Asus  Eee Pad Transformer Prime] paulrod:
I can use my Prime, because everything works very well, no reboots, no screen issues. However I do have the BT/Wifi problem and eBuyer have told me I missed the return window to send it back.

I used to work for Philips Circuit Assemblies testing and fault finding, so I totally understand these things take time and agree with your post entirely.

So I'm patiently waiting for Gary (very thank full he is working with us BTW) to get back to us with a solution to the issues.

As for the people saying they have been ripped off etc... ASUS will NOT abandon us, this would be illegal, under a) the distance selling act, b) the consumer rights act.
[Asus  Eee Pad Transformer Prime] Theaxiom:
Since when do corporations have to abide by the law? Oh, they might get a class-action lawsuit on their hands, but the only ones that get anything from that are the lawyers.
[Asus  Eee Pad Transformer Prime] Fordy Boy:
completely agree. And also would rather be patient and wait for the right solution.

Am very happy with Prime and pleased to have purchased.
[Asus  Eee Pad Transformer Prime] ptk10636:
Metallic Uni-body

I just received an email from ASUS. Looks like there is no fix on the horizon.

I was basically told that we are sorry you are having a problem but the TFP is not a GPS Device. It has a metallic uni-body and you need to be near a router to get WiFi.

Good news for me is that I still LOVE the device. I use it indoors and have a wifi signal from home and can override the GPS location when home. Too bad it does not work on road. But that is a small percentage of what I was hoping to use it for.

FYI It ROCKS as a Direct TV Remote as well as a Power DVD Blu Ray remote over WiFi.
[Asus  Eee Pad Transformer Prime] Techie2012:
I'd have to keep returning mine every 30 days until the TF700T gets released. It will be around 6 more returns if it gets released in July/August.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
If they try to screw us then there will be hell to pay, I won't accept a non solution, but for the time being I don't think they will just walk away from it, it's way too much bad press, why would anyone buy a tf301/tf700 if they f#$# everyone on this one.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Yes, they are in a corner position at the moment. If they do screw us I am going to make a credit card claim that it is broken and get a refund from my credit card.

If you purchased your device with a credit card that has extended warranty you can make a claim through them that the device is broken. They will probably have you mail it in to ASUS, but when ASUS can't fix it that's when your claim will go through.

Me personally, this is a replacement for my laptop that died, so I basically got the 64 gb prime and dock for $125 total.

This is a last resort of course.
[Asus  Eee Pad Transformer Prime] H3llc0r3:
Asus Germany mailed me exactly the same...seem to be their standard answer worldwide :D
[Asus  Eee Pad Transformer Prime] Techie2012:
Their next statement is that the device does not support BT and WiFi simultaneously?
[Asus  Eee Pad Transformer Prime] Ride525:
Must be so you can connect it with an ethernet cable...... :confused:
[Asus  Eee Pad Transformer Prime] :
So do you think it is accurate to day that ASUS is no longer going to take any responsibility for fixing weak GPS signals and weak WIFI?

If so, what do you think the odds are that they will also tell us that bluetooth/WIFI conflicts are here to stay . . .

Something like, "It has a metallic uni-body and you need to choose to use either wifi or bluetooth, but you can't use them together."
[Asus  Eee Pad Transformer Prime] Ride525:
Gary just posted.
[Asus  Eee Pad Transformer Prime] :
Dang!!!! I think it is a couple of days late and dollar short for me. My 14 day return window is closing tomorrow and I am not terribly confident about the ambiguity of that statement. . .

Announcement/Plan does not necessarily equal fix . . .

I really enjoy the tablet and would love to keep it, but the old confidence in ASUS is more than a little shaken. They already declared the weak GPS and weak WIFI issues are not considered a problem worthy of an RMA. Seems like we are moving fairly close into core functionality denials already.

Shoot. . . If they could have just given me a guarantee that they would provide me the item they advertized, I would have no problem waiting for the fix to be perfected.
[Asus  Eee Pad Transformer Prime] Stocki96:
Do all of you have problems? Or are there some of you don't have problems?
[Asus  Eee Pad Transformer Prime] Tlbradshaw:
I haven't really had a problem. Sure, the GPS is weak, but I didn't buy it for navigation. The wireless seems to connect "good enough" all though out my home, and I've only seen it drop below 10 Mbps a few times. Most of the time it's 39 Mbps or higher.

My main issues have been around the browser locking up and random reboots (maybe once or twice a week).
[Asus  Eee Pad Transformer Prime] bimbobo:
This announcement is worldwide? We Europeans should be protected as good as goodUsa. Customer service in many European countries knows just that the Prime exists ;-)
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
2/7/12 Update - We should have an announcement/plan in a couple of days for users suffering from the WiFi/BT dropout problem or severe WiFi dropouts.

Anyone else find it interesting that this is Gary's first statement where he actually acknowledges that there are WiFi dropout problems that aren't specifically related to Bluetooth? Seems like they "discovered" something in their testing. I'm finally hopeful that they might be addressing WiFi performance in general and not just focusing on the BT interference issue. Hopefully the announcement/plan is a solution and not an offer to extend our warranties and allow late refunds like the UK.
[Asus  Eee Pad Transformer Prime] Cyberdyne_Systems:
They already have:

Dear nn,

The Wifi and Bluetooth are generally on the same chip on tablets, so it will cause some problems when trying to run both. We tried it here at the office and the problem is the same on our tablets and with our competitors, there is unfortunately no fix for this issue as the structure is branch standard.

Sorry for the inconvenience.

Best Regards,

Patrik

ASUS Customer Service
[Asus  Eee Pad Transformer Prime] ddaddy1982:
Interesting, where did you see the message posted?

I’ve been trying to get a hold of Gary for the past few weeks….never answered to my PM.

I think he gave up and went hiding Fareast
[Asus  Eee Pad Transformer Prime] clackity:
All of his updates are on the first page of this thread.
[Asus  Eee Pad Transformer Prime] federer:
I did get my prime before Xmas before Asus decided removed GPS from the specs. so I should be entitled to a full refund based on that alone. I spend more time on xda looking for any info that Asus is finally going to man up and take some responsibility and fix or refund, than I spend enjoying my tablet. Also if Gary is in charge of helping us why can't he give more information than he gives us. how many people have asked about weak wifi and he has said nothing about it. ignoring the question is most frustrating. If Asus has no plans to make wifi on par with original transformer then just TELL ME SO I CAN DISPUTE THE CHARGE WITH MY CREDIT CARD. I have no doubt Gary is a great person but his commitment to people on this site is certainly lacking. sorry for the rant but I think the question of weak wifi needs to answered.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
In his (very brief) update today, Gary finally separated out the BT/Wifi interference issue and "severe Wifi dropouts" in general. The upcoming announcement/plan supposedly will address both.
[Asus  Eee Pad Transformer Prime] Ride525:
Someone from Asus told me that the TF101 and TF201 use the same WiFi/BT chip. Doesn't the TF201 have much more of this problem than the TF101?
[Asus  Eee Pad Transformer Prime] Techie2012:
is "severe wifi dropouts" the same as "wifi throughput decreases progressively as I move away from the router"?
[Asus  Eee Pad Transformer Prime] clackity:
Lets hope so.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Right. I have no idea what they're going to acknowledge as "severe wifi dropouts." My Prime generally maintains a connection but the throughput is consistently lower and I see more buffering lags than my other wireless devices. In the far corner of my house, my throughput is significantly lower than my 2-year-old HTC Incredible. Is that a "severe dropout"? Who knows? I'm just hoping that they can fix it with their upcoming plan.
[Asus  Eee Pad Transformer Prime] federer:
I don't have dropouts. its just not on par with my 6 year old son's original transformer, and way behind my galaxy 10.1. so if the problem is not severe dropouts but only unable to connect at my friends house or the coffee shop or the airport. Or most of all my wife's parents house in Spain where I spend a month on holiday every summer unable to watch my slingbox, YouTube, or plex in my bedroom because the home is made of concrete and I won't have a router in every room. I only have full bars if I'm 3 feet or less from the router, if I'm 12 feet away I have 2 bars.
[Asus  Eee Pad Transformer Prime] orlandofan:
Motherboards?

First time poster here.

I got an email today from Asus, saying "we are noticing improved WiFi signal reception with units running a new revision of the TF201's motherboard."

That was in response to a question I had for them about my Prime's wifi. I'm thinking about getting mine RMA'd if this is the case! And it would be great PR for the company as well, showing they do take care of the customers.
[Asus  Eee Pad Transformer Prime] federer:
are they asking you to pay shipping? :cool:
[Asus  Eee Pad Transformer Prime] clackity:
Thats extremely interesting. We should probably get this post over on Erusmans thread about opening up the Prime. It'd be nice if someone who has taken theirs apart can locate a motherboard revision number.
[Asus  Eee Pad Transformer Prime] David522d:
Gary oh Gary, your slacking bud. Give us some INFO instead of day to day BS.
[Asus  Eee Pad Transformer Prime] demandarin:
Any speculation as to what this announcement or plan would be?
[Asus  Eee Pad Transformer Prime] clackity:
Oh, we can speculate.:D That could probably be it's own thread. But I'll wait a few days to find out.
[Asus  Eee Pad Transformer Prime] junrider:
Gary, when is your company releasing an official statement that they have screwed the pooch on releasing a tablet without going through quality control? Coulda

Been a great tablet. Better luck next time.
[Asus  Eee Pad Transformer Prime] ventzi:
The speculation will be that Asus will send a working new unit to all of us and then inside the box will be a prepay return postage for the old (bad) one to them. Don't worry it is just a dream............. HE HE.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
This is fantastic news IF they are planning on retrofitting all of the first generation boards and paying shipping. I personally love the look of the aluminum case and an internal solution suits me fine. Hope it's true.
[Asus  Eee Pad Transformer Prime] junrider:
@ventzi:

You are probably a glass half full person? Alot of people with faulty primes are like that at first till they realize that the glass is half empty and each day goes by with no fix the sun is slowly evaporating the liquid out o your glass.
[Asus  Eee Pad Transformer Prime] clackity:
.........and what you thought was water was methanol.
[Asus  Eee Pad Transformer Prime] demandarin:
Actually this could be a strong possibility. There have already been several members here who got new devices first thru RMA and then shipped their own prime back in prepayed box. Of course this won't go just for any and everyone. Asus will have to have all your serial numbers and personal info. Then believe they will be cross referencing serial numbers with their own list to make sure people are using same numbers twice. So this is actually like the 2nd revision of motherboard. Early batches had old one. Then they switched it up. And now possibly going tl do it again. I think Asus might make an official statement to the tech sites. Gary will inform us in here. Regardless this will all be good press for ASUS. I wonder if they going to release new firmware update also. Plus I would rather them send us revised unit first. Just imagine if everyone starts mailing their prime in. Asus will have their hands full replacing the motherboards in existing units. Might be cheaper in the long run to send qualified people, early batch ones or ones serial numbers match, new device n ship old one back. Then they could easily recycle parts for use in new devices. Companies do that all the time. Anxious to see what awaits everyone.
[Asus  Eee Pad Transformer Prime] Ride525:
I actually got to check both mine (BC) and a new unit (C1). Asus checked out both and thought they were fine. But I found both were weak on WiFi, and I just kept mine. Asus is working on some other fixes.

And I'm trying to confirm the motherboard revision post.
[Asus  Eee Pad Transformer Prime] alejandro27zs:
i ve just got mine ... and i miss my 2nd gen ipod touch at least with that i could chat from mi bed wich is 9 feet from the router with out lossing the signal every 3-5 minutes.. and forget about youtube and other stuff :( instead of the detachable keybord they should sell a detachable wifi router..

were talking about 650 dollars +taxes.... i want all to remember this u.u

probably if we stick to regularizations this dosent even qualify as a wifi device so this is lots more serious that even whats been said here and this could turn very bad for asus u-u
[Asus  Eee Pad Transformer Prime] Vcolassi:
I did not wanna really add more fuel to the fire being we know what the problem is. But this is actually a tad funny, i think at least. I have a Samsung smart TV on my wall in my bedroom which has built in wifi. Ive always had it hardwired, but for giggles i was testing my prime as a remote for it using the SAMSUNG DLNA feature. I set the TV to "wireless" And......

The damn Smart TV picks up several more networks in my apartment building than my Prime! And it picks up a stronger signal on ther other networks that my prime does aside from mine. It also picks up both the 2.4 & 5gz from my Netgear dual band router. How the hell does my TV have better wifi reception than my tablet built mainly for using wifi! :eek:

I'm not gonna rant anymore. My Prime works great when i am in the same room as my router but soon as i walk about 25 feet down the hall its a different story.

I was testing ON LIVE gaming service today on my Prime. WHich was working great in my room with the router. Soon as i walked out of the bedroom with the router to go show my GF how cool it was, which was about 25 feet away. It started to lag and than i got a warning that said i am falling below the required internet speed to play. WTF!
[Asus  Eee Pad Transformer Prime] bimbobo:
..we do not know what happens in the "european" Customer Service..

It seems Gary does alot in US, but no word from Asus Europe...
[Asus  Eee Pad Transformer Prime] opentoe:
Best thing to do is wait. If they indeed have a new mainboard then there will most likely be an exchange program.
[Asus  Eee Pad Transformer Prime] 131313:
I've mailed with the European Asus support in Germany and they told me to send in the device. I gave in and did on Monday after finally not even being able to reconnect my wifi next to the router :-(

Anyone already speculated that Asus maybe just got a bunch of crappy parts while assembling the Prime? But then my original Transformer got upgraded because of the same symptoms: After a couple of days it could see my wifi but wouldn't connect to it (Maybe they got the crappy lot years ago ... ?)

As someone mentioned in the thread before: computers are in a suboptimal status for years after their release. Usually we throw it out the window without having put the fully tested and approved firmware on it.

Consumers are unfortunately no techies and electronical tools don't have the lifespan of mechanical ones ... so I'm still stuck with my 15min-netbook and my 17inch laptop...

Dear Gary and Team

I hope you have figured out the solution for the Prime by the time you are getting my device. But no rush, and please do test all the functions of it before you send it back to me. I'd rather wait another month until you get the new spare parts and replacements than another disappointment. Thanks!

To all the other XDAers: Yes I am angry, but aren't we all alpha tester of our own lifes! So who cares, at last we climb as beta tester one step on the ladder.

Cheers!!
[Asus  Eee Pad Transformer Prime] bimbobo:
Asus DK told on the phone, they have no info about defective mainboard, wifi, bt or anything else, except the info I provided them in several mails, and links to this forum.

They expect that the "announcement/plan" I did tell the about, according to Gary's message, should be "worldwide" and not only in the USA.

Even today no official info receoved from their main office.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I'm kind of hoping that anything they do is not only US, I'm in Canada so I need a fix up here
[Asus  Eee Pad Transformer Prime] Blairware:
First The United States, then... The World! Muhuhahahaha

Just kidding. Seriosly, I imagine Asus considers the US market it's most important one, from a sales perspective at least, and therefore the service piece follows. While I was as pleased as everyone to see them take an active role in XDA Forums, the pace is frustrating to put it mildly. I was able to get a replacement Prime from support, by being extremely pushy, and constant communications to everyone I could get an email address for. This is your best weapon when faced with issues like this. I doubt I would have the patience of, say this guy:

Sorry, when I blow $700 on a device, I want it to work well, and I do NOT want to wait. At all. It's not MY fault that Asus failed to do enough testing during R&D, and that they are doing it NOW at the CUSTOMERS expense. Sorry. Not good enough.

I don't expect Asus to give people a TF700 or a TF300 or ANYTHING except a working TF201. I would except NOTHING LESS.
[Asus  Eee Pad Transformer Prime] Vcolassi:
I think the new firmware this morning is appose to address this. We shall see.
[Asus  Eee Pad Transformer Prime] Evo4sickness:
I just saw the update right now when I turned on Wifi Havent installed since my Prime really has not had any issues except for the drop in MB per second when Bluetooth is on like everyone elses but I also have never had a full drop of Wifi not even once. So I really didnt feel like updating until confirmation that it actually will fix things which Iam sure it will.

Heres what the people at TFP forums posted.

http://www.transformerforums.com/fo...w-prime-firmware-9-4-2-13-a-2.html#post132184

We all know this of course the big update that Gary was talking about lets see if it fixes the major wifi and bluetooth problems.

Common everyone there should be more than one post on this as this is what we have been waiting for.
[Asus  Eee Pad Transformer Prime] Techie2012:
Has anyone tested the "progressively weak WiFi as you move away from the router" issue after the 2/8 update? I won't get to my prime until this evening. Curious. Anxious.
[Asus  Eee Pad Transformer Prime] Evo4sickness:
Thats also something I forgot about yes anyone test that yet as well
[Asus  Eee Pad Transformer Prime] :
The update runs well. Drop out at a distance remains the same. My wifi strength is the same as my galaxy s2, but throughoput is 25% of the S2 at the "edges" of signal reception. Don't have my bluetooth stuff with me to test that yet.
[Asus  Eee Pad Transformer Prime] BetaDog:
Just upgraded to new firmware and...

Preliminary results are mixed but promising.

GPS: Using the GPS Status app I am now getting satellite signals in indoor areas I previously was not though their strengths fluctuate greatly and frequently. I hardly ever get green (strong) signals for more than 10 seconds at a time.

Wifi: Using the Wifi Analyzer app I get pretty much the same performance I did previously. Within my house, dBm signals were consistently good, -30 to -60dBm. Outside they dropped dramatically, -70 to -90 dBm

BT: Haven't tried it yet.
[Asus  Eee Pad Transformer Prime] :
Interesting quick update...... My upload speeds at the edge of signal range are 3 to 4 times faster on my prime than they are on my SGS2. I think that is new.
[Asus  Eee Pad Transformer Prime] demandarin:
For me wifi signal seems more stable now. Isn't fluctuating as much. Plus getting a stronger signal than I've seen before in same spots I usually be at. I wish we had a changelog to know exactly what is improved n changed.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Doesn't seem to have improved on mine. I'm still getting about 30% lower throughput than on my phone in the same location, with the signal strength about the same. I'm at work right now so the signal is pretty weak but my phone is consistently pulling about 1200k throughput and the Prime is struggling to get 400-700k.
[Asus  Eee Pad Transformer Prime] hoya68:
I just installed the update. No change in wifi - very good but rapidly fades away when not close to router.

GPS is still totally lame. Barely picked up 2 satellites when outside.
[Asus  Eee Pad Transformer Prime] blackssr:
A temp work around for guys who want Bluetooth now. A friend of mine still has his Prime and purchased this until a fix is available for BT/Wifi Issues.

http://www.amazon.com/gp/product/B002HHLOWC/ref=oh_o03_s00_i00_details

It works really well with no lag or sync issues when watching movies.
[Asus  Eee Pad Transformer Prime] kevinkline:
Post Update

I'm going to hold on my results until I can rerun the same tests at home. I'm not noticing much of a performance change here at work... but that might be us.

Anyone notice a change in the wifi status bars? Seems like I have more bars than I did before... can't be sure because I don't trust the bars much.

---------- Post added at 11:13 AM ---------- Previous post was at 11:10 AM ----------

Does anyone have a list of proposed fixes that the update is addressing?

Hate for this to be a placebo...
[Asus  Eee Pad Transformer Prime] demandarin:
Wifi analyzer best method for testing strength. Don't go just by bars alone.