yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] bimbobo:
I can only tell that I have received a mail from ASUS Nordic today..

"Dear XXXX,

I can tell you that we have recevied a repair notice from our headquarters that is sent out to all repair centers. What it says is classified however.

We hope that you have understanding on this part.

Best Regards,

ASUS Customer Service"

This is to answer a mail from me, where I asked details about what they are going to change/repair/fix.

I am waiting for the patch Gary promised, if I have no improve, they will get an RMA.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I think it may be an issue with the Prime trying to tether data (as in internet) even with devices that don't.

I've extensively tried different combinations to hopefully affirm this post, but have instead found that I only get WiFi/BT fallout if I "accidentally" try to tether to my phone from the Prime while WiFi is already on. Tethering to my phone, then turning on WiFi successfully breaks the tether and uses the WiFi as it should.

I can move a large folder over BT, whether I turn on the BT or WiFi first, and still pull my data connection. However, if I'm connected WiFi and press my phone's name under the Prime's BT settings, it will try to tether to my phone and subsequently WiFi throughput stops.

Since you connect a headset the same way you would connect to my phone, just seems this could be the case.
[Asus  Eee Pad Transformer Prime] bimbobo:
As usual OTA available in all the countries but still not DE firmware.

If I could change the DE with something else I would do that.

I regret the purchase at Amazon DE.

Is there are a way to change it "forever" as a WW unit :-)
[Asus  Eee Pad Transformer Prime] jermaine151:
Wrong thread.
[Asus  Eee Pad Transformer Prime] rushless:
Insult jabs not withstanding- The root cause of all of this is rather than test the product more and ship without blatant issues like this, ASUS was hellbent on shipping known problem units, just to stick to having product in channels before end of 2011. Added: Then continued shipping more of them, while redesigning the gps/wifi systems with a newer tablet. For a company normally above others for product quality and updates- that is nuts.
[Asus  Eee Pad Transformer Prime] PolishPoet:
I don't understand why those of you that are unhappy with the Prime have to complain about those of us that are happy. There are many of us that are reasonably happy with what we have but are more than willing to make it better. Get your refund and be still.
[Asus  Eee Pad Transformer Prime] wonger007:
I dont mind the tablet, just wish the bt/wifi will be fixed along with an unlocked bootloader ><
[Asus  Eee Pad Transformer Prime] neo1738:
The point of my post wasn't to let ASUS off the hook, it was to ask people why they weren't following directions for a problem ASUS knows full well about. There were directions specifically stated.
[Asus  Eee Pad Transformer Prime] wonger007:
I followed directions but still have no reply.... been way over 72 hours now... wish they would get back to me soon
[Asus  Eee Pad Transformer Prime] Ride525:
Well, the last three days have been Saturday, Sunday, and a holiday. Hopefully Asus will get back to you all on the next business day, tomorrow (Tuesday).
[Asus  Eee Pad Transformer Prime] wizzer300:
Same here. My 72 hours were up this past Friday and I have heard nothing.

On a side note, I tried a previous suggestion in this thread: With wifi off, turn on bluetooth and then connect bluetooth headset., then turn on wifi, connect to Netflix and watch in amazement as audio and video stream in perfect harmony. This worked!!!! For exactly 45 seconds. Then video locked up solid. Audio stayed just fine though.
[Asus  Eee Pad Transformer Prime] phasA:
just now i found out that i have the BT/Wifi Problem too!

Just connecting the TFP to my HTC Desire via BT brought the Wifi completely down! No Connection! after reseting bt and wifi without connecting bt the wifi connection started working again.

today i found out how to use gps with my smartphone on the tfp...

but this is getting awfully exhausting... return... dont return... return...

when searching for some other device that could replace it i am never successfull! i could change to the very expensive samsung 7 Slate for a full os. Or probably lenovo for the active digitizer... but there is no keyboard... The TFP has the best concept!

Asus NEVER DO SOMETHING THAT WAY AGAIN!
[Asus  Eee Pad Transformer Prime] opentoe:
So according to Asus there are tons of people out there that can use their BT and Wifi with no Wifi connection issues? After having three different Prime's all with the same problem I highly doubt their statement is true at all. What a down play.
[Asus  Eee Pad Transformer Prime] Elloco305:
Asus says that because every employee at Asus is able to go through every TFP box by box. And pick out the fully functional ones for them and everyone in their family. :)
[Asus  Eee Pad Transformer Prime] caanda45:
Interesting as you use the word "reasonably happy", I was also that, but for a $500.00 + taxes tablet I do not think that should apply...I should be

totally

satisfied with how this unit "should" work.....I will get my refund and still post here to help sway peoples minds one way or another....
[Asus  Eee Pad Transformer Prime] NightsSPIDER:
Lol,,, maybe. at least that way ill receive a refund,,, NOT :/
[Asus  Eee Pad Transformer Prime] PolishPoet:
I would be ecstatic with mine if the GPS was functional, but since it is not you only get reasonably.
[Asus  Eee Pad Transformer Prime] fenturi:
"A customer care representative or technician will take your information"

Anyone actually hear from them?
[Asus  Eee Pad Transformer Prime] caanda45:
Well then at least yours works, mine with bt on and wi fi on it froze every time....not what a $500.00 tablet should do......glad yours is "reasonably" working mine and others are not....
[Asus  Eee Pad Transformer Prime] bimbobo:
Where is this OTA for the DE version?

It cannot be serious that the German version is ALWAYS so delayed.

I wish I could get rid of this DE unit and get a WW one
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Nope, I haven't and I e-mailed them on the 15th. I also have sent a PM to Gary, twice, once a week before he told us what to do and yesterday because I haven't heard from the techs. I know he has a funeral to attend, but he should've respnded to my first PM at least.

I always have my credit card extended warranty to fall back on, but I'm going to have to wait a year before I apply for that. This tablet was actually mostly paid for by a warranty claim, I'm only in for $125 for the 64gb Prime and dock, so I'm willing to be patient.
[Asus  Eee Pad Transformer Prime] tigertechmi:
Gary is at a funeral until tomorrow (the 22nd)
[Asus  Eee Pad Transformer Prime] wonger007:
^ damn you seem to be in the know....

I hope the whole CS team didnt go.... or that could explain the slow response time.
[Asus  Eee Pad Transformer Prime] neo1738:
he just checks Gary's profile page, he updates it when he is going out of town or won't be around.
[Asus  Eee Pad Transformer Prime] diecast17:
Been almost a week with no call from Asus
[Asus  Eee Pad Transformer Prime] opentoe:
Mine is currently being tested as I write this by Aaron from Asus technical per Gary's request. I have been emailing Aaron multiple times and a day just to make sure, and he has responded each and every time. Since I sent my RMA in over a week ago (that was lost at Asus) they are providing me a fully "functional" tablet with no problems and is being tested hands on by Asus before being shipped out today via Fedex overnight. I should receive it tomorrow. This whole issue is related to the BT/Wifi issue. Aaron said he will keep me posted. Even if he needs another day, that would be fine with me. He has called me and emailed me.
[Asus  Eee Pad Transformer Prime] Epedemic:
I've just had my prime since friday, so my experience is limited...

But i do know this: This BT issue also have something to do with the device in the other end...

I own a MBS-200 (bt speaker) & a MW-600 (headset) from Sony Ericsson. Both have minijack out, so i have tried both with my amp and my prime from the same distance (5m). And the MW-600 works great, and the mbs-200 is crap...

So even though the mw600 is a lot smaller, it seems it has a better/newer bt chip/antenna, or is simply more compatible with the prime...
[Asus  Eee Pad Transformer Prime] wonger007:
Unfortunately I had emailed them tuesday of last week.... so.... yea...
[Asus  Eee Pad Transformer Prime] Ride525:
And Gary is out because of a funeral until tomorrow (Wednesday).
[Asus  Eee Pad Transformer Prime] diecast17:
I understand he is out, but it doesn't seem like it is going to be Gary contacting us. It seems Gary has enough to do without have to call 1,000 people.
[Asus  Eee Pad Transformer Prime] Ride525:
Correct, but some folks sounded like they were contacting , or wanting to contact Gary, since it had been 72 hours since they emailed.
[Asus  Eee Pad Transformer Prime] wizzer300:
That's because Gary specifically requested we PM him directly if we did not hear back from Asus within 72 hours. He said he would deal with the Support team personally if they didn't contact us. BTW...they are 4 days late for me...
[Asus  Eee Pad Transformer Prime] Elloco305:
People really need to stop counting weekends and holidays in their'72hr' mark
[Asus  Eee Pad Transformer Prime] wizzer300:
Agreed! 72 hours starts immediately after you send the email to the address Gary specified and should only include business days. However, I AM including nights in my calculations. Since, when someone states they will contact you in 24 hours, they don't mean 3 business days, do they?
[Asus  Eee Pad Transformer Prime] mbo1951:
The day Gary posted his message, I contacted ASUS. I waited nearly a week and did not hear one word from ASUS. I then contacted Gary, and have yet to hear from him. I am glad some of you have had good luck, but that hasn't been the case here.
[Asus  Eee Pad Transformer Prime] mbo1951:
No. Not a word. This seems more PR than reality.
[Asus  Eee Pad Transformer Prime] wizzer300:
Sorry if my post was confusing. I have NOT heard back from Gary or Asus....
[Asus  Eee Pad Transformer Prime] vittogn:
ADD my self to the issue

I'm on .14 on my WW B10, not rooted and updated without wiping from .11.

Not having neither a BT device nor a good DSL I did an other test:

Wifi: 82MB file copy from my TP to a NAS (N router with a gigabit connection to the gigabit router).

BT: 30MB file transfer from my TP to my HTC Vision.

BT OFF: 42 sec - 15MBit/s

BT ON: 218 sec - 3MBit/s

I did it 3 times, with very similar result. It is a huge difference!! :mad:

I'm too scared to do an RMA because my prime is likely coming back with the same issue.

I'm scared to ask for an exchange and have back a device with other problems, at the moment I'm fine after the .14 update with no reboot.

Is there any chance that Asus will solve this issue via sw??

Ciao.
[Asus  Eee Pad Transformer Prime] Cyberdyne_Systems:
No problem processing RMA via ASUS sweden

I have processed RMA via ASUS swedish support, and rma.asus.se.

My Prime was picked up by UPS the day after, and arrived in czech republic the day after that, and is now in status "repairing".
[Asus  Eee Pad Transformer Prime] vittogn:
I did it 3 times with my rebooting original Trasformer. It always came back quickly but flagged as OK!

I ended up with a full refund from Amazon Italy when the Prime was announced.

Keep us updated (same center for the all EU). I hope u will have more luck than my self!
[Asus  Eee Pad Transformer Prime] bimbobo:
That's why I did not RMA mine yet.

Gary promised some patches to have solved the WiFi/BT issue.

I have a German unit (big mistake to buy from Amazon DE), so we did not get a s*** yet, bacause 14 is not there and no patches or other communications are come from Gary or anyone.

So I am stuck here waiting for updates and decide to RMA after that, if they do not solve the problems.
[Asus  Eee Pad Transformer Prime] regalpimpin:
I got an email from Aaron last night. I supplied the original email the day Gary posted.

They are going to send an overnight shipping label so the unit can be sent in.

The problem is I'll be going out of town March 10th-15th and want it for the trip.

So unless they want to send a new unit I'll be waiting until then to send it in.
[Asus  Eee Pad Transformer Prime] bimbobo:
I decided not to wait anymore for DE firmware.

I rooted the Prime temporarily and moved to WW14 following the guide in Dev. thread.

My WiFi is the same, my WiFi/BT issue is the same, no improvement at all.

As far as I remember, Gary promised a newer OTA after 14, where is it :-)
[Asus  Eee Pad Transformer Prime] NightsSPIDER:
Take it easy with gary people. He is out until today because o a funeral lets wait at least until tomorrow to hear from him. Remember that he is helping here out of good intentions since this is extra work. Ive never seen anyone on a high chair from any other brand working derectly with the community. And lets not forget asus it self that they promise to communicate and never do. Gary does ;)
[Asus  Eee Pad Transformer Prime] bimbobo:
Well it's not Gary who pushes the new update.

Of course he has life privately, :):)
[Asus  Eee Pad Transformer Prime] wonger007:
if only gary did push the update it would be great =P
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
1) This is old news and there's an extensive thread about it already.

2) If you hyperlink to another news source, you don't need to copy the entire article into your post. If we want to read it (again) we know how to click on a link.
[Asus  Eee Pad Transformer Prime] demandarin:
Agree with DcAndroid fan. Don't see any reason to post this in Gary fix thread other than the stir up issues. I'd call that a troll move. Plus he is super late to the party. Charges haven't even been officially filed yet. So its still up in the air whether this will go down or not.
[Asus  Eee Pad Transformer Prime] tigertechmi:
Just heard from asus, told me to do a factory reset if that didn't fix it they were going to send me an over night shipping label for it to be fixed. Factory restore however did nothing for me.

Just to let you all know that they are contacting.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I received the same email not that long ago.
[Asus  Eee Pad Transformer Prime] foiegrob:
I actually got the same email from aaron yesterday.
[Asus  Eee Pad Transformer Prime] diecast17:
I talked to Chris at Asus and went over all the issues with the Bluetooth/Wi-Fi drop out issue. He thinks the issue might be because I am using headphones that are Bluetooth 2.0

Can anyone test a headphone or speaker that is Bluetooth 2.1 + EDR????
[Asus  Eee Pad Transformer Prime] wonger007:
Received a reply as well...

however this email address is: tablet_asus.com@asus.com

I hope this is still legit =P maybe different department?
[Asus  Eee Pad Transformer Prime] bimbobo:
I just received same mail and same text.

I wrote back that I am located in DK and that I contacted them only because ASUS DK did not know a thing when I called them some weeks ago.

Now they seem to have received a procedure to address the WiFi/BT issue, but could not tell because of a pending of law suit.
[Asus  Eee Pad Transformer Prime] newellj79:
Been reading this thread for a little bit now. My bluetooth headphones should arrive today so that I can properly test to see if my prime suffers from the dropout. As it is I already have weak wifi signal problems, and absolutly no gps. I'm over bestbuys return policy. I really thought there was going to be a fix for this stuff. I love this thing, but am now thinking it would have been better to return it and get the next tegra 3 device to hit the market. Anyways, if I have the dropout problem I will have to rma, I don't relish losing this thing for a month when I waited so long for it in the first place. I sure wish they would just manufacture a bunch of plastic back plates. Replace them, or even sell them. I would for sure by one at this point. Sorry for the rant...
[Asus  Eee Pad Transformer Prime] bologdl:
ASUS T.S. Finally email me about my Wi-Fi issue

Received a response finally from ASUS Tech Support for the email I sent last week. It was past the 72 hrs. as of 02/17/12 06:30pm. I blanked out part of the phone number I did want Chris A to be flooded with calls. Not being picky but ASUS keeps stepping on it. They can't even supply a 1-800 number for a call back number for a problem they created. ASUS is diffidently a sloppy Company and they need to slow down and think things out before they dig this hole they are in any deeper. Good news better late than sorry so tonight I'll find out the verdict on my Prime. Not sure I will accept a RMA as from what I have read they still have not come up with a solid fix for the defect they have created. They know it and we know it but for some reason they do not get it.

"Hi David,

Please call 510-818-48XX 9a-5p PST, and ask for Chris to help troubleshoot your connectivity issues."

Sincerely,

Chris A

ASUS Product Support
[Asus  Eee Pad Transformer Prime] bjfrank:
I agree, it is hard for me to take an RMA when nothing has changed in the manufacturing or firmware to resolve this issue. Everything else is working great for me except the BT/Wifi issue. I am happy with my prime other than this crappy issue. Just my luck I will get a RMA that has screen bleed, locks up, etc... Right now it seems like we are all playing russian roulette with ASUS on what issues a new prime will have and how bad. I think I might wait a bit and see how many people actually get a fixed RMA or (what I am expecting) just another bullet in the gun.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I absolutely love my Prime, but it is going back to Amazon in the next week or so unless they can get a fix out for this. I also suffer from washed out colors, a warm color screen and no GPS at all.
[Asus  Eee Pad Transformer Prime] 5h4d0w:
What makes you think nothing has changed? Do you have some sort of evidence, or are you just talking out of your ass? Why would they start RMA'ing if they didn't have a solution?
[Asus  Eee Pad Transformer Prime] zoltan35:
RMA status

I requested an RMA on 2/1/12 and sent the unit to Texas on 2/2/12. They told me they'd fix the issues (problem with wifi, no bluetooth connection, no GPS) within 10-14 days. As of today they are "waiting on parts", way past the 14 day window. I called them 3x this week, and today I told them I have 2 days left to return the unit for a refund. The guy assured me that ALL the issues will be fixed, not to worry. I am holding my breath. They escalated the case and I am expecting to hear from them by tomorrow.
[Asus  Eee Pad Transformer Prime] Colombiano80:
just to update on this specific request, i tested the tablet with my jawbone jambox, which is Bluetooth spec version 2.1...the results are the same, as in slowdown. they are below. fyi, this is a 100mbps up/ 100mbps down link and i'm connected off a Cisco AP which maxes @ roughly 25-40mbps.

Test1 (BT Streaming): 13mbps up/ 9mbps down

Test2 (BT Off): 25mbps up/ 20mbps down

Test3 (BT Streaming): 13mbps up/ 12mbps down

Test4 (BT Off): 29mbps up/ 20mbps down
[Asus  Eee Pad Transformer Prime] maskedpirate:
Wow! You get in the Mbps range at all while streaming BT. I don't mean to speak for everybody, but I think many of us with the issue will go from whatever our peak up/down is, to something on the measure of 10s of Kbps. Is you're TFP a recent RMA? What is the starting serial #?
[Asus  Eee Pad Transformer Prime] Colombiano80:
Not an RMA.

OfficeDepot arrived 1/6/12

Serial BCOK

i think the issue is simply the BT is degrading the quality so it drops let's say 40% quality. the reason i'm getting that high is because my peak is also really high.

i did the same test last night from home off my cyfi BT speaker, where i have a 10mbps down / 1mbps up and i got 3.7mbps down / 226kbps up.
[Asus  Eee Pad Transformer Prime] bje2525:
lost wifi today

wifi was working fine the past week but today i get home from work and the wifi will not connect keeps saying connected then goes right back to aquireing or authenticating..cant really tell it changes so fast to read what it says
[Asus  Eee Pad Transformer Prime] maskedpirate:
Still, I have a 30 down 6 up connection. Usually get about 20 down 5 up on TFP, BT off. Whenever adding BT Streaming, speedtest drops to ~100-300Kbps down/up!
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Probably says aquiring IP address somewhere in there.
[Asus  Eee Pad Transformer Prime] bje2525:
yup i finally saw that but still keeps just doing that and wont connect..i did reboot with power button..did a reset using the reset pin under the sd slot...last time this happened i had to do a full factory reset and i lost all my games and all that i got from gamestop pre installed so now i have to pay to get them back from the market..
[Asus  Eee Pad Transformer Prime] Colombiano80:
point being....we still have a problem with 2.1 devices, given that's what the asus tech was speculating.

i wonder if anyone who moved over to the Virtuous Rom can verify if this is still occurring.

i still think it is, but hey, one can hope. i'm still on stock as i have no dire need to root/unlock/ROM myself until i run into a situation where i need to OR they fix the wifi/bt issues.
[Asus  Eee Pad Transformer Prime] buxtahuda:
You not good buddies with any GS employees? Surely they would have some way to verify your serial and get your content back...
[Asus  Eee Pad Transformer Prime] diecast17:
I got this email from Asus:

I spoke with the techs, and there is an upcoming hardware rework to address your BT / Wifi issue. However, it won’t be ready at the facility for 2 weeks. What we can do is wait for the preparations to complete, and then we can RMA your unit. If we do it now, it will just sit there.

Give me an email in 2 weeks to remind me, and we’ll get you set up.

So now you know it is a hardware problem. From what the Rep said the fix is not being used in the tablets being made right now. He isn't sure how long it will take till the fix is put into production.
[Asus  Eee Pad Transformer Prime] opentoe:
Same thing here. I just received my "fixed" tablet today via Fedex and got an email saying I need to RMA it "again" for a physical hardware fix. I'll give them one more chance. Not much else to do, but this first time buying a tablet experience has been horrible.
[Asus  Eee Pad Transformer Prime] nukemanmd:
I now have acceptab le WIFI speeds while audio streaming over BT

I saw a message in this forum about a week ago suggesting the following steps for resolving the slowdown of WiFi when streaming audio over BT. It works great (for me). I have attached screenshots showing Speedtest results. Bottom line, is I now get decent wifi performance while streaming audio over BT.

The technique is simple.

1. Disable WiFi.

2. Enable BT and connect to BT audio device.

3. Enable WiFi

Your wifi speed should be as fast as it was before connecting to the BT device.

Image 1 - speedtest result if I enable BT while WIFI is enabled.

Image 2 - speedtest result if I disable WIFI, enable BT and connect to device) and then enable wifi.

Image 2 - speedtest with BT diabled (only to show that I get the same wifi speed after disabling BT.

This leads me to wonder whether this is really a hw issue ? Please try and see if it works for you.
[Asus  Eee Pad Transformer Prime] opentoe:
I have already tried this. No difference, and I'm not sure what this would do actually....unless there is a programming error itself in the chipset?
[Asus  Eee Pad Transformer Prime] Vcolassi:
Stupid question , is by having a wiimote connected via bluetooth , using the wiimote app for n64 and NES emulators. And then testing my wifi a valid way to test to see if I have a wifi/Bluetooth connection drop off? If so I see no change in signal strength or anything. Obviously it should be, but would like to make sure. I'm gonna run a few tests on my new C2 serial.
[Asus  Eee Pad Transformer Prime] vittogn:
It doesn't work for me!

Isn't this the proof that it is a sw issue?