yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wynand32:
I have one coming from HH Gregg on Monday and I'll be sure to check this out.
[Asus  Eee Pad Transformer Prime] ZaideIV:
Mine just got here (haven't even had a chance to turn it on yet because it's still charging). The bezel definitely feels like plastic. It's not nearly as cold as the back is.
[Asus  Eee Pad Transformer Prime] jwigginton:
yeah could of sworn my first one felt metal. It was from the first lot that came from Newegg.

Don't recall the exact serial number but was a BB something.Maybe they are all plastic and it just had a different feel to it. Not sure.

This is BC0KAS114xxx
[Asus  Eee Pad Transformer Prime] juntistik:
FYI everyone, I just spoke with a customer service rep who was completely understanding and cool. They are going to pick up my prime next week (woohoo, don't have to pay my own shipping)

She also said they placed an order for more during the fire sale, and again this monday, so they should have a bunch more in the warehouse within 2 weeks.

I'm willing to wait for a perfect one, especially because i feel like the longer I wait, the more likely it will be.
[Asus  Eee Pad Transformer Prime] jjton:
Got my Prime from HHGregg yesterday. It was packed with a box and air bags inside. It show full after 2hr charge but I continue it till 6hr, it updated to ICS automatically for about 10 min and everything runs great.

This is my first Pad, and it's been running ok. I'm very happy with the tablet and the build so far. Download was great, I played it a lot, the battery down to 12% around 11am this morning. so I start to charge it now. No stuck pixels and minimal light bleed. it's not perfect, but way good enough for me.

Thanks to HHGregg and Asus.
[Asus  Eee Pad Transformer Prime] aznmode:
Mines been in FL since the 17th...wtf? I'm supposed to get it Monday so I really hope UPS site is wrong.
[Asus  Eee Pad Transformer Prime] wynand32:
If yours is like mine, it departed Jacksonville on the 17th. UPS always shows that until it actually arrives in your town, at which point it should quickly move through whatever distribution centers it needs to (for me, it hits two places very quickly on the morning of delivery) and then show as out for delivery.

I'm in SoCal and I'm confident I'll get mine on Monday as indicated.
[Asus  Eee Pad Transformer Prime] aznmode:
I hope I do too. I'm in Norcal
[Asus  Eee Pad Transformer Prime] wynand32:
If you've ever watched UPS Ground shipments, they pretty much always drop off the radar after departing somewhere and don't pop back up until the day it's to be delivered. I wouldn't worry about it.
[Asus  Eee Pad Transformer Prime] isantop:
I actually work for a computer company and we do all of our shipping through UPS. I can personally say that if UPS is giving you a delivery date on the website, they will meet that date, unless barring a mechanical failure/breakdown. In that case, they're pretty good about updating the tracking information to reflect this.

There's an excellent app called Parcels that I use for keeping track of packages. You can set it to pull updates automatically and see immediately if it'll be delayed.

If they say Monday, 99% says it will be Monday for sure.
[Asus  Eee Pad Transformer Prime] juntistik:
This is my HHgregg tfp with light bleed on the right. While I took the pics on an all black background with the brightness up, it is still quite visible at just 50% brightness. Is this a normal amount of bleed / does anyone else have this much? I said I would post pics, so here they are.

From a hardware standpoint my tfp has decent wifi, but I havent really put it through all the strides with gps.
[Asus  Eee Pad Transformer Prime] cyberguest:
I had one from Bestbuy before I got the new one from HHGREGG, BB one seems to be better, can I return the HHGREGG one to Best Buy? do they look at serial # or just model?
[Asus  Eee Pad Transformer Prime] juntistik:
Man, I have thought about the same thing but the best buy here doesn't have any around here anyway, so I thought I would be legit about it.

I saw someone else say they didn't think they scan the serial at BB but i'm not sure. Let me know if you are successful lol
[Asus  Eee Pad Transformer Prime] aznmode:
Wow I thought the gamestop one I returned had bad light bleed but this is bad.
[Asus  Eee Pad Transformer Prime] juntistik:
That makes me feel much less outrageous about seeking an exchange.
[Asus  Eee Pad Transformer Prime] Tairen:
Trying to find out if this sale is still going on, because I'm gonna try to get bestbuy to price match my TFP. Anyone know the sale period for this?
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
I don't know if anyone else has noticed this but screen bleed is only noticeable on boot if you load a all black screen to test it once booted it's not there........
[Asus  Eee Pad Transformer Prime] ZaideIV:
It lasted about 2-3 hours on the 13th... it was a pricing error so they caught it pretty quickly.
[Asus  Eee Pad Transformer Prime] wynand32:
I think that's true in some cases not all. On two of the Primes I've had, it's been true--I couldn't actually find the light bleed anywhere except during boot. On one, however, the light bleed was very visible on any darker screen (and quite annoying).

So, it varies.
[Asus  Eee Pad Transformer Prime] 3rdamention:
That is excessive, and yes very bad. Mine has a tiny spot in the upper right hand corner by the headphone jack. That appears to be a popular spot for light bleed.

The problem with yours is if you press anywhere on the tablet on the bezel on that right side with light bleed, you will notice it makes it worse. It is like the glass is on too tight or something. That makes it even MORE annoying with the Light Bleed is changing colors ect, while you are holding the right side of it.
[Asus  Eee Pad Transformer Prime] juntistik:
I don't know if you noticed, but my pic with the light bleed is not during bootup and it's clearly extremely visible. I definitely think its a case of the right side of the screen being too tight BC it is easily reproduced by squeezing the right side
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Wow interesting sorry about that...... mine looks similar during boot but nothing like it on a all black page once booted .
[Asus  Eee Pad Transformer Prime] aznmode:
Just got mine today. I ordered two (1 for my brother as well) but they only sent me one and they told me only 1 per customer even though they charged me for 2 and that they are giving me a refund. I guess my brother is SOL. Kinda sucks cause he was so excited to get one at that price. Oh well...

It came in a big long box with some bubble plastic but the bubble plastic was really only supporting the bottom. The top part of the box was not protected. Luckily I don't see any damage to the TFP box.

Anyhow I opened mine up and its charging now and there is some very minor light bleed on the right side as well. But I wasnt really able to fully check in complete darkness since I am at work and the best I could do is check it under my desk. I'll have to check it again later at home.

This would be my 3rd (1st gamestop had light bleed, 2nd BB one ICS broke some app). Not going to upgrade to ICS yet till some of my apps work on it. Again thx to OP for creating this thread.
[Asus  Eee Pad Transformer Prime] descriminator:
Mine had waaaay more visible dot's on display (the capasitive display sensor dots)... more visible than my best buy prime.

no bleed but dots were sort of annoying to look at.
[Asus  Eee Pad Transformer Prime] aznmode:
I'm wondering if it really matters if it comes from bestbuy, amazon, or others since they all originally came from Asus? A lot of store comparison going on. But I have to admit the batch from BB seem to have less problems.

What I'm really concerned with is are these hhgregg ones are still part of the 1st batches possibly? I would think not but with the ratio between supply and demand I assume these tablets are still being rushed in quantity rather than quality so we are still seeing a lot of issues.
[Asus  Eee Pad Transformer Prime] lethisuber:
Still nothing

So i've called diliegently every monday and friday (since this is when the Manassas store gets trucks) and nothing. My order status has said partially shipped since the day i bought it... I'm starting to wonder if the store employees are keeping them for them selves or something. How does something partially ship? send the box of the box? Cancelling my order friday if i don't get a bloody update. I should have shipped it via UPS instead of trying to save money. BUT, that was the whole reason i bought it cuz it was cheaper than everywhere else. :mad:
[Asus  Eee Pad Transformer Prime] listenloud:
i ordered 3 of these and never got a shipping email.... i however checked tracking and the weight shows that only 1 has been shipped. I am upset because they already placed a charge for 3. Not a very good business idea imo
[Asus  Eee Pad Transformer Prime] aznmode:
I didn't know they had other services other than UPS. Which one did you choose? I think there was standard and expedite only.
[Asus  Eee Pad Transformer Prime] nattylite:
Asus Transformer Prime quality issues

yeah that's pretty excessive. my light bleed is minimum (as in very little bleeding and very little space where the bleeding occur). I actually got pretty lucky with mine and haven't found any major defect in the one i ordered from hhgregg

This is very similar to what happen when i bought the original transformer. I owned 4 (not at once) from different batches and the quality for all four had different problems: uneven sound, creaking corners, light bleed, bad camera cover, etc. Depending on the batch and even the tablet itself even, you can have a lot of defects vs none.

But on a subject of light bleed, my old ipad2 and several others that i've seen all have light bleed in some degree. In fact, I haven't seen ANY tablet with absolutely no light bleed, so I think it's pretty common. Because the real estate of the glass is so much bigger than a phone per say the sealing process is so much more difficult and prone to error. It's varies between individual tablets and how annoyed the user gets by it. (this is just conjecture feel free to correct me)
[Asus  Eee Pad Transformer Prime] ken830:
I think he meant in-store pickup.
[Asus  Eee Pad Transformer Prime] aznmode:
I see thanks for clarifying.
[Asus  Eee Pad Transformer Prime] juntistik:
So I spoke with a CSR today again, about my exchange. She said that UPS will be picking up the item tomorrow and then inspecting it. I told the CSR that it was likely a manufacturer defect and not UPS damage, but she insisted that that is the process. Apparently UPS will be paying them back for the damaged product (.....), and then they will be sending me a replacement when they get stock.

When I spoke with the same CSR last week she made it seem like a much more seamless process, but I guess I will be the brave one to embark on this journey and report back to the rest of you, in case any of you try to get an exchange by mail as well.

Doing a factory reset and saying goodbye to my TFP for an unknown amount of time tomorrow :(.

What do you guys think will happen when (most likely) UPS does not take responsibility for the damage? Despite being packaged terribly, the outside (bigger) box it was shipped in seems like it is fine. the TFP box has a huge dent in it, and wasn't really protected in the lame included bubblewrap
[Asus  Eee Pad Transformer Prime] aznmode:
Man that must suck to see her go. But I think since they are retail store and they find any damage or defect, they should allow you a refund or exchange. The only problem is how long is all this going to take?
[Asus  Eee Pad Transformer Prime] juntistik:
She said two weeks last Friday, but I'm not holding my breath. As long as the next one i get has less light bleed, i'll be happy. Hopefully the delay will help, considering it might come from a different batch at that point.

Worst case scenario I get a refund, which I can live with. Nothing wrong with waiting in the world of tech, i'll just end up with something better
[Asus  Eee Pad Transformer Prime] farplaner:
I did ship to store, and my status is still showing as Processing... (I ordered at 11:45am on the day it was available, and it should have been early enough)

Called CS before and was told it was on the way to the store, but this is taking too long.
[Asus  Eee Pad Transformer Prime] lethisuber:
Sent message

So, since no employee i've talked to over the phone can tell me what partially shipped means I sent an cordial email. I've worked retail for many many years. Their inventory system must have some way of tracking the package even if it is coming via their own distribution chain.
[Asus  Eee Pad Transformer Prime] youngnex:
i agree. However is this rumor is true (which i do believe), it may be completely unfair!
[Asus  Eee Pad Transformer Prime] wynand32:
Going to take up my issues directly with ASUS. No need to clutter the forums with more complaints.
[Asus  Eee Pad Transformer Prime] GernBlanston:
It's so awesome to read posts from at least 7 unique users who ordered after me and are receiving their primes before me. I ordered ship-to-store, which apparently was a mistake because my chosen store sold the stock they had to walk-ins (read: store employees) out from under the online orders. It's also nice to know I've given HHGregg an interest-free loan for their inconvenience at having to allocate all those orders. They have no idea when I'll get merchandise for my credit, but I'm sure they're using my money wisely while I wait!

Thanks, HHGregg!
[Asus  Eee Pad Transformer Prime] juntistik:
Yeah I'm getting more and more nervous about my exchange
[Asus  Eee Pad Transformer Prime] farplaner:
Looks like I'm in the same boat. Never going to do ship to store again.
[Asus  Eee Pad Transformer Prime] fathoover:
Gave up on HHGregg and cancelled my order, horrible customer service and business practices. Good new though! NewEgg has Champagnes and Greys in stock right now. Bought a Champagne yesterday afternoon and got my tracking number this morning. 100 dollars more than the HHGregg deal but worth it to not have to wait and deal with that company ever again.
[Asus  Eee Pad Transformer Prime] alanhzl:
What time exactly did you order yours? I ordered mine around 12:30 ish pm eastern time. and i have called multiple times to their customer service, and was given the same pick up day, the 28th which is in 4 days. Yes, should've gone with regular deliver instead of ship to store.

Also called the store where i will be picking mine up just now, and confirmed that they do keep track of the allocation of their shipments and will fulfill the online order first before they will sell them to anyone else... but who knows.

Well i'm still keeping my hope up, the fact that they are honoring the price says something.

Will update on the 28th and let you guys know what happens.
[Asus  Eee Pad Transformer Prime] farplaner:
I ordered at 11:45am EST. I guess I'll wait until the 28th too and see...
[Asus  Eee Pad Transformer Prime] p0k3y:
I just returned the HHGregg one to Best Buy without any problem. They don't check Serial. In fact, they didn't even bother to turn it on. Anyway, since UPC is the same, it scanned fine into their system. In theory, someone could check the serial at some point and realized that it wasn't from their batch. But I doubt anything would happen at that point.

My HHGregg one seems fine, except that it has way more noticeable sensor dots on the screen. Since it's not any better than my bby one in other aspects, I figure might as well return it to bby. It actually works better for them too since it's a newer unit. Plus, who told them to be stupid and refused to price match?
[Asus  Eee Pad Transformer Prime] GernBlanston:
Around 9:30-10, and I posted some time later on it. Another guy from this thread, I believe, ordered ship-to-store from the same store, and simply went straight in and picked it up; I did as an employee told me and waited until 2 p.m. to call back because "that is when the truck comes in"....the store didn't have record of my order until late pm, so you can guess how they oversold...

I was told to call back the following sunday, as there was another truck coming in, but that was a wash, but I was assured that day that I was "next" after new stock came in, as they had 5 total online orders to that store and delivered 3. Too bad, as of today my local distribution is still 77 in the hole..."perhaps second week of February" customer service told me today...
[Asus  Eee Pad Transformer Prime] alanhzl:
man, wow, good to know, i m considering calling customer service and changing my order to expedite delivery.. i wonder if that would make a difference?

have you tried calling n asking "why is my friend ordered the tablet after i did but recieved it before i did?" i think we should try that n see what they say..
[Asus  Eee Pad Transformer Prime] Spartan301:
,

You and I both sir. I walked in the store to see if they happened to have them on the 12th. of course they didn't but were supposed to get them in on Saturday. So I place my order. Now here I am still without a product, because my order, which was placed a day before they went online, was allocated to the online purchases!It's horrible, i'm pissed.
[Asus  Eee Pad Transformer Prime] juntistik:
Hey everyone, just an update.

Looks like UPS is taking responsibility for the light bleed, as surely it was caused by damage during transit(Yeah...Right..)

I tracked my prime and it is being delivered to somewhere in Florida (im assuming HHgregg), and it should be there Monday.

I gotta say, I am really surprised about UPS concluding that damage was in transit.
[Asus  Eee Pad Transformer Prime] alanhzl:
28th ship to store pick up

So i just got off the phone with their online csr, after transferring me multiple times,

they finally told me that the TP is still in back order. Everyone saw that coming right? lol

However they did say that they ordered a batch of 300 on the 13th, and another batch of 30 on the 25th to cover all of their negative status for the TP.

And shipment is normally 2 to 3 weeks. No one is able to give me an estimated pick up day atm.

They told me to call back every week to check on status.

I must be one of the last people to have ordered online..

so definitely, no more ship to store..
[Asus  Eee Pad Transformer Prime] kingsway8605:
HHgregg employees work solely on commission and nothing else. The commission tiers are arranged such that the employee has to scam an almost unrealistic number of customers into buying worthless warranties to make just minimum wage. If the employee does not make his quotas, the company "loans" him minimum wage for this pay period, which he has to pay back his next paycheck. This leads to a cycle similar to the payday loan cycle.

This is why you are getting a discount and why the employees are selling inventory that belongs to you.

Do not support a company that exercises such predatory practices against its employees.
[Asus  Eee Pad Transformer Prime] arm000:
I just got off the phone as well, they told me they don't have the ability to tell me how many are ordered ahead of me and that they have way of knowing how many will come in each shipment. So either they are completely incompetant or they are not fulfilling them in the order they were placed and are trying to cover it up.

She did tell me to call back every week to see if it had shipped and that the order status on their web page won't always reflect reality so I need to call to find out the real status. Likely it's not going to ship for a couple more weeks.
[Asus  Eee Pad Transformer Prime] alanhzl:
Yeah, i actually went in HHgreg on the 29th, and asked them to pull my order status. lady in there now says my is rescheduled for the 4th.

Lots of BS going on with HHgregg, i guess i'm just gonna have to wait it out to see what they come up with Next.
[Asus  Eee Pad Transformer Prime] lethisuber:
No more HHGREGG period. cancelled my order and they say it will take 7-10 business days to get a refund??? what kind of crap shenanigans is this?
[Asus  Eee Pad Transformer Prime] farplaner:
I just called customer service to cancel my order. The person said they're supposed to be coming in next week, but I've had enough. Just reading the continuing problems and the long wait with hhgregg, I'm through with them.
[Asus  Eee Pad Transformer Prime] xero91:
I just got mine on Wednesday and it has a screen problem. :( The screen doesn't look like it was seated properly during manufacturing (raised higher on one side than the other). I now need to wait for mine to be picked up, received and checked in, then wait with the other backorders... Ugh, debating a refund at this point.
[Asus  Eee Pad Transformer Prime] alanhzl:
Just a quick updates for anyone who is still waiting to receive their prime from HHgregg.

So i called this morning to their online customer service to check on status, as today was my schedule pick up date after being delayed 3 times.

the lady told me that my prime isn't checked in yet at my local store and that she had no further information to as how much back orders are being filled. And she also suggested calling my local store would not have helped, because they would not have the information available.

So i called my local store anyways after i got off the phone with their online rep.

the local store rep asked for what product i ordered, after telling her it was the Asus transformer prime, surprisingly she remembered me lol, and the fact that my pick up day had been rescheduled 3 times.

She also asked if the order was placed online. i told her yes.

and she reply " Oh, That's why.." (i wonder why she said that. )

then she put me on hold for a brief moment.

When she came back, she told me she could have my prime here by tomorrow morning, but it won't make it in today. And there were 15 units in their warehouse.

20 mins later, i got a call back from hhgregg, same lady, told me that my prime was ready!! and i could pick it up anytime now.

I will post more updates after i pick it up later on tonight, with SN, wifi/gps/bt performance/screen/light bleed.

*updated

the prime i picked up has C10k sn, havent extensively tested wifi/bt performance, but they seem fine and on paired with my phone and g tab, gps works, easily picks up 12 satellites out door, even seeing atleast 6 to 7 in door. i do notice some light bleeds on the right and bottom edge of the screen. to me it isnt a big deal. overall i'm pretty happy with it.
[Asus  Eee Pad Transformer Prime] juntistik:
Okay, so after returning mine by mail because of really bad light bleed, they received it last monday, and i got a chance to speak to a csr today.

Looks like it could be up to six weeks for a replacement. I have the choice of replacement or refund. Now I need to decide if the deep discount was worth waiting that long for....thoughts/advice anyone?
[Asus  Eee Pad Transformer Prime] alanhzl:
if the prime isnt something you have to have now, and if u know for sure that you are getting a replacement (another new unit). waiting might not be a bad idea. there is a chance you might get a newer version of it.. you know, and from following Gary's thread, asus might be up to something, as they are "discussing" the prime's wifi/bt/gps problems with their engineers..

after all, u are getting it for $100 cheaper, and that has always been my motive for hanging on with hhgregg, But everyone is different.
[Asus  Eee Pad Transformer Prime] juntistik:
Anyone have any news or info regarding how their TFP stock is doing? Still waiting on my replacement
[Asus  Eee Pad Transformer Prime] pileot:
lol my local BB had an open box prime with the wrong sticker, got it for 399 :) aparently the system auto puts $399 they have to manually override it, keep your eyes out for open box deals at your local stores, they do happen!