yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] GuillermoJones:
Nope...he replied to a different message from someone else, after I posted my question, but no direct response to my post. He did revise his latest update though, and although it is not entirely clear, it sounds like they will have to physically repair the units to correct the BT/Wifi dropout problem and there will be no FW/SW fix that can fix it. Hopefully I am wrong with my interpretation of the vague update, but unless he corrects me here, I am assuming I am correct and returning this thing today...it's day 14, so no time to *hope* otherwise, and I don't want to send this thing to Texas for repair.

What I'm referencing above was from Gary's latest revised update, CnPed below:

*****************************************

"For users still experiencing the drop out problem with WiFi/BT enabled, we expect to release a statement shortly (edited for clarification).

9.4.2.13 Release Notes -

1. Fix Random Reboot / Lockup Problem (100% success in regression testing with returned units, hopefully the same in the community)

2. Enable Google WideVine video rental in the US

3. General Performance Enhancements

4. New WiFi Firmware (there might be improvements in WiFi performance or lock capabilities, still working on the

WiFi/BT dropout fix that will not be assisted by the WiFi/GPS firmware updates

)"

*****************************************

Maybe once they correct their manufacturing processes so that they are producing units that 'out of the factory' actually have BT and WIFI that can play nice together...maybe then I will buy another TFP, or ASUS product. There is no way that this is an isolated issue...it just so happens that not everyone uses BT, so the issue is not reported by EVERYONE. I'm sure that they will correct this in manufacturing, or just phase the 201 out entirely well ahead of its planned EOL, due to all of the problems, and push out the 301 or 700 early instead. Hopefully they do the due diligence and actually thoroughly test the thing before pushing it out to market this time...although I don't blame them on wanting to cash in on the '1st quad processor tablet' $$$, which they did, it was at our expense. :-/

Anyways, back to Best Buy I go today. No exchange this time. Refund, and wait for the next best thing.

Good luck everyone.
[Asus  Eee Pad Transformer Prime] Ride525:
Which got me to thinking, I haven't reported this WiFi/BT issue, since I have not tested it.

I do have a BT phone, is there a way I could test my Prime with BT phone to see if I have this issue?

Thanks.
[Asus  Eee Pad Transformer Prime] :
Check this forum for the thread on linking your phone's gps to the Prime via bluetooth (http://xdaforums.com/showthread.php?t=1483101). When you do that, you will, I'm sure, see what we are all talking about.

For example, at my local coffee shop my prime has download speeds of 3100 kbs. When I connect my phone to my prime for GPS sharing (GPS Bluetooth app on prime and GPS 2 Bluetooth on phone). my download speeds plummet to 720 kbs.

In other words, if I want to use the GPS on my phone (via bluetooth) to cover for the failed GPS on the prime, I can no longer listen to Pandora, or even surf with reliable performance. . .
[Asus  Eee Pad Transformer Prime] hitekdroid:
Yup, its all updated with the latest fix from yesterday, but sadly its still a BCOKAS serial #. No other issues so far, too. I have found pointing the screen @ my router helps, but is not a permanent solution as it will have a full signal than say the router is out of range. What is this vulcan death grip or screen squeezing I keep reading about?
[Asus  Eee Pad Transformer Prime] bimbobo:
Gary stated in his update, that something should happen for those that still are experiencing BT and Fallout problems, after yesterdays' update.

We in Europe are left in nowhere land. No update available, no fixes so far. We are here and read what the you guys in US see and experience, and we cannot help in any way.

ASUS DK told me to send an RMA, but they also tell me that they have no contact with ASUS USA but only with ASUS Holland.

They do not have a fix either for that. I have no other issues that weak WiFi and BT, why should I send mine there, if they do not have a fix, so they replace it with another, which maybe has even more issues than I have now, like bleeding or similar stuff?

I will keep mine, but I am not sure I will buy an ASUS thing again if they do not sort this out.
[Asus  Eee Pad Transformer Prime] Jeffrey687:
BT & WiFi

Installed the update last night.

Paired my Samsung BT headphones to the Prime

Listened to an on-board MP3 - GREAT!

Started an episode of ST Voyager via Netflix and....

Badly distorted video (WiFi throughput too slow) & good sound.

Then, after less than one minute, BUFFERING video - STOP

I turned off the BT radio and went back to Netflix

Perfect picture and audio!

All within 10 feet of a Cisco E4200 AP on 2.4ghz 802.11g

I turned off 2.4ghz N after some people said that the Prime didn't work well with it.

Maybe I'll try N again tonight.

PS

Hate to say it (I really do) but my iPad 2 works flawlessly! I just HATE iOS !

My Xoom, on ICS, works great too! As a lot of other people are saying: This will be my third and last Asus product if this is how they are going to operate from now on.
[Asus  Eee Pad Transformer Prime] Ride525:
Why is it sad that you have BC serial? I think most folks, including me, find BC and C1 serials have similar performance.
[Asus  Eee Pad Transformer Prime] bimbobo:
I have an IPad2 beside the Prime too.. all is fine :( and that irritates me big time.

I remember that IPhone had also "issues" with fallouts from the mobile network.

But the Prime has too many things that quality control (non-existent) let slip trhough.

I hate Apple too.. but they win, also in working apps, so far at least.

I like my Prime more, but I would like to enjoy it 100%.
[Asus  Eee Pad Transformer Prime] regalpimpin:
Tested mine out again after the update. Appears to be no change to wifi /bt/gps signal in general. Although I pull just as good or better signal then my evo or g-tablet so it's never been an issue.

Started streaming to a bluetooth speaker from onboard music, not downloading while playing. wifi speed went from 6mb, to 1mb, did another test. Wifi totally dead. Turned off BT, wifi back to 6mb.

I'm assuming the instructions on this fix will be how to send your prime in for an rma.

Not real fond of that idea. Would be nice if they'd send us a new one with all working hardware and then send the defective unit back in the same box.
[Asus  Eee Pad Transformer Prime] hitekdroid:
Guess i'm just sad i dropped $700 for a device that lost a lot of usefulness without a wifi connection. This might be my first and last Asus product. I'm embarrassed to bring it out and use it around other people who I know are going to want to play with it because the internet wont stay on. If it were a hardware issue, don't you think it would have trouble connecting at all?
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I agree totally. At work, where we have a weak but usable WiFi connection, I can't show my coworkers half of what the tablet is capable of because it can't get more than 400-500k of throughput. It's like trying to show off your new Ferrari with a parking boot on the tire.

I want this thing to work right, I really do. The design is beautiful and the processor power is wonderful. ICS is smooth. Unfortunately it's all ruined as soon as I open a browser or streaming application and try to use the thing. I'm embarrassed when the thing struggles to load the text from this forum into Tapatalk, without ads or animations. I'm tired of switching applications because I get bored waiting for pages to load in the browser. I really hope the upcoming announcement/fix really addresses the core connectivity issues with this tablet so I can go back to bragging about it.
[Asus  Eee Pad Transformer Prime] scooper:
The update did fix for some from what I've read so it could be software as well. Man, it's all over the place. The first Transformer had no such problem with weak Wi-Fi or Wi-Fi fallouts but it was only Wireless-G. Was great.

And some had theirs working fine on HC but not on ICS! Gotta go through the pain new Android builds or actually hardware problem or both.
[Asus  Eee Pad Transformer Prime] EyeBeeNY:
I know what you guys mean about being embarrassed. My wife swears by her iPad 1 and has attempted to use mine just because it's something new. She ripped it apart because of the poor wifi and started giving the whole apple pitch on how her iPad just works. Sad to say, she is right. But I spoke so highly of this tablet with really high expectations only to be let down by poor wifi. I really want to like this tablet, but even after the update my wifi signal sucks. And this is in the same room as her iPad 1. She gets 5x more download speed than my prime but the upload speeds are now equal. How is that possible if I were to stick with the aluminum back interference theory?

I may just get that iPad 3 if another tegra 3 tablet isn't released before that.

---------- Post added at 03:19 PM ---------- Previous post was at 03:14 PM ----------

I know what you guys mean about being embarrassed. My wife swears by her iPad 1 and has attempted to use mine just because it's something new. She ripped it apart because of the poor wifi and started giving the whole apple pitch on how her iPad just works. Sad to say, she is right. But I spoke so highly of this tablet with really high expectations only to be let down by poor wifi. I really want to like this tablet, but even after the update my wifi signal sucks. And this is in the same room as her iPad 1. She gets 5x more download speed than my prime but the upload speeds are now equal. How is that possible if I were to stick with the aluminum back interference theory?

I may just get that iPad 3 if another tegra 3 tablet isn't released before that.
[Asus  Eee Pad Transformer Prime] scooper:
EyeBeeNY,

Just like me hanging on to mine, I'll never hear the end of this from my co-workers who got Samsung Tab and iPad2. But really, if only the Wi-Fi works fine. I don't really need GPS. The feel, the look, just beautiful, unlike any other. Everything else worked wonderfully. One co-worker spent 1K for his top of the line iPad2 but after seeing mine, he went and bought it last night. Will see if he has better luck with his.

But another thing that I'm a bit concerned. The updates fix some but also break some. Hope nobody have heart attacks. :)
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Basically, here's what I'm looking for, and I'm sure hundreds if not thousands of other Prime owners are looking for it too. I want someone from Asus to admit that there IS an issue, at least on a substantial number of units, with the WiFi performance in general. I haven't tested with Bluetooth so this can't be blamed on the interference issue. Frankly, it's bad enough even without any interference. I would like a statement on whether they plan to fix it, and if so, how they plan to fix it.

I'm willing to be patient and I'm willing to participate in a hardware repair solution. I'm willing to RMA if I have a confidence level that the next unit I get will work. If the Prime had capable WiFi, this would easily be the best tablet on the market. As it is, it's just a bunch of potential in a neat-looking package.

I know that many people out there have WiFi which is satisfactory. I'm glad for you, and I'm not saying that you're wrong or you haven't tested in the right scenarios. I'm saying that mine doesn't work well, I've tested dozens of times in multiple networks, and I know that many others are in the same boat.
[Asus  Eee Pad Transformer Prime] diecast17:
I agree!!!!
[Asus  Eee Pad Transformer Prime] scooper:
I don't think there's definite answer or fix as of right now. Nothing is really consistent. Okay, maybe the case being one and agreed by many. But the funny thing is that for mine, it's not interfering but actually enhancing my Wi-Fi signal strength and up/down speed by like 50%. It's just out of whack right now. Some fix works for some but not others, and vice versa. The scary part is the updates, you just don't know what's gonna happen.
[Asus  Eee Pad Transformer Prime] maretus:
The wifi on my brand new c1 prime works great........when I'm within 10 feet of my router. However, when I walk out to my back porch which may be 30 feet from my router, wifi speeds drop from 15-20 to less than 3.

My concern is that many people seem to be reporting that their prime has great working wifi, GPS, etc. Do I assume that its just my prime that has the problem or that these people haven't ventured more than a few yards away from their router? GPS on my prime has failed to lock on to a single satellite since I bought it. This includes standing outside with wifi on. It found at the most 4 satellites but didn't lock on to a single one. Is this normal?

I'm concerned a bit. Everything else about this tablet is awesome but not being able to get more than 3 mbps from 30 feet out from my router is terrible. This is a mobile device.

I guess my question is: can these wifi / Bluetooth issues be fixed with software or is the wifi connectivity issue due to the aluminum backplate as well? Ive read that there is supposed to be a firmware update that improves wifi but realistically is that likely? I don't have the benefit to be able to swap out units as the best buy in my town got in 1 unit and I got it out from under several other buyers. If this unit cannot be fixed, I can't get another one.

I have 45 days to return this device and I hate to say it but if wifi connectivity isn't improved before the ipad 3 ill have to switch. Sucks as I love android but I will switch if it means I can use my device without having to sit next to my router the whole time.

Jacob
[Asus  Eee Pad Transformer Prime] Jkelley2004:
Are all the updates that Asus put out them really trying to fix the wifi/GPS/BT issue or are they just pushing them out slowly to stop everyone from returning them and holding out for the TF700? Seems more like it by the way they are pushing out random updates that really aren't fixing anything based on MOST of the responses about it. IMHO I believe they should just man up and admit they screwed up and gain the respect back that they are slowly loosing from this fiasco.

Dont get me wrong its great to see them responding to people about the issue, but are these updates really fixing the issue or just prolonging the inevitable with a voluntary recall on the TP?
[Asus  Eee Pad Transformer Prime] newellj79:
Question. I've never thought to much about this much talked about wifi problem because I always have great signal. That said, I sit about 10 feet from the router both at home and at work. To try to get a better feel for if mine is decent, i just walked out to the middle of my back yard. Roughly 60 feet away. I had no signal. This would be going through one, sided house wall. It's the middle of the night at freezing out so I'm not going out there with a different device to test right now, but I get the feeling this is not good.
[Asus  Eee Pad Transformer Prime] astralmind:
the wifi performance is abysmal on mine. As others have stated when I am within 10' it's ok (not awesome but ok)... further than that and the signal drops, becomes erratic and just downright dies.

Such a shame for an otherwise outstanding device.

Asus haven't been doing much about it and are most likely having a good laugh at all the users (myself included) who paid and are gonna keep a device with a broken essential function... sad. Releasing random patches that break or don't do anything isn't a fix! Release a backplate for free that solves the issues or mass recall ... something along those lines... that's all that can fix it at this point. Honestly I'm just disappointed...

Interesting observation, as stated by others, my upload is just fine though... even in weaker Wifi areas I maximize my upload (7 mbps) and stable.... while my download crawls anywhere from 1-4 mbps. So clearly it is more than just the backplate acting up
[Asus  Eee Pad Transformer Prime] :
I had the same experience. My uploads worked fine out to the very edge of wifi range and they were unaffected by bluetooth.

Sadly, I came to the end of my return window at BB and without a clear statement from Asus about how they would address these issues, I decided to return my prime. I guess I will have to watch and wait to see if Asus can get their act together on what could have been an awesome machine. . .
[Asus  Eee Pad Transformer Prime] Larebear:
I must be one of the lucky ones. I haven't had any problems with wifi. My prime is normally within 10' of the router but I have checked download and upload speeds from the other end of the house which is about 60' from the router shooting through two walls and both upload and download speeds are pretty much the same as when I'm close to the router. It doesn't even drop any bars on the Prime's wifi indicator. I'm using an ASUS RT-N16 router.

As far as GPS goes, I ran the GPS test inside the house and it picked up 9 satellites which is about the same that my Droid Bionic picks up. I really don't use the Prime for GPS though. I haven't tested BT.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
So, guess what?!! I've been concerned about the mediocre quality of my WiFi in general, so I finally tested with BT and it turns out that my unit has the interference issue that's plaguing others. With BT off and sitting about 25 feet from the router, I'm pulling 2500-4000k at best -- not great and worse than my other devices. When I turn on BT and pair with my phone to share GPS, the WiFi drops to 400-700k. Tested on two occasions this evening, ran Speedtest.net four times per test with BT off and four times with it on. Results were consistent. I definitely have the BT/WiFi dropout plague.

I'm wondering how many other users with mediocre WiFi have even tested for the BT interaction issue? I would like to see if there's a correlation between devices with the interaction problem and devices with generally weak WiFi performance, or if all Primes have the interaction problem and people just haven't tested it because BT streaming is a lesser-used function.

If you're reading this thread and can weigh in, please do so. I really want some hope here that fixing the BT interaction (which there is apparently a "plan" to fix) will fix the mediocre WiFi as well.
[Asus  Eee Pad Transformer Prime] wizzer300:
I too thought my wireless was working fine on my my Prime until i fired up Netflix and tried to listen on my BT headphones. At first dialogue wasn't syncing well, then the video quality started to degrade until finally, the video froze. I had to turn off BT and restart Netflix for it to work normally again.

Additionally, my wireless connection speed dropped almost in half with BT on. (The worst thing was my wife rolling her eyes at my frustration while her iPad2 worked flawlessly.)
[Asus  Eee Pad Transformer Prime] GuillermoJones:
Another Prime returned here...was last day of my return window, so with all of the problems and no real solid easy solutions forthcoming, I had to return it. I really wish ASUS would have addressed this properly...at this point, it really should be a full on recall. Im sick of hearing all of the surprise when someone is having these same BT/WIFI problems too...GUESS WHAT PEOPLE...YOU HAVE THIS PROBLEM, BECAUSE YOU HAVE AN ASUS TFP! WE ALL HAVE THIS PROBLEM!!...those that dont think they do just haven't tested in a way to notice it...it is an inherent problem with design, either HW or SW, but design flaw nonetheless ON EVERY TFP. This isn't a defect for some, this is a design flaw for all!

Have fun with all the refurbs on Woot, ASUS!

What sucks worse is that even with the flaws, I already miss my TFP. Ugh...maybe I'll buy one of the refurbs myself once they hit Woot(once ASUS identifies and corrects the problem, that is)...lol..
[Asus  Eee Pad Transformer Prime] newellj79:
I would gladly purchase a replacement back plate of some sort if it would fix these related problems. Has this been talked about seriously anywhere?
[Asus  Eee Pad Transformer Prime] chrihuc:
Please people stop jumping to conclusions. There are some out here who have tested it. It was the first thing for me to test, if bluetooth and wireless works togehter on MINE Prime. It is crucially for me, so that I can skype with my bluetooth headset. And guess what it does work on mine!

I'm sick of people flaming people who have a broken Prime. But please also stop thinking that those who say theirs work, are just users who don't test right! That is an insult to me!

I can watch a whole HD-Movie over Wifi with streaming the audio to my Bluetooth headset.
[Asus  Eee Pad Transformer Prime] bimbobo:
Well, I can live with the weaker WiFi signal at home.. but I am lucky to have a great router Netgear 3700 and my connection is stable like a rock.

The BT is a problem because I need it.

I test Skype, and use other programs that requires an headset.

But the WiFi is use not only at home... If the signal is bad/weak/dropping in other locations, that's a problem too.

This machine is beautiful and great... I am mad at Asus because their chinese crappy quality is not as Asus was some years ago.

I hope we will find a good solution, but it seems that the new fw does add issues rather than solve the existent ones..

I never bought a device that turned out to be so demanding in time spent, debugging and waiting to have it working as it should.

---------- Post added at 11:31 AM ---------- Previous post was at 11:05 AM ----------

News!

I spoken to ASUS Holland, and they told me that the devices sent back with RMA, will be sent to their tech repair office and the WiFi module will be replaced with another one.

They are aware of that issue and there is a procedure.

ASUS DK did not know that yet, so I informed them and await an answer from level 2 support.

But.. what about the the metal backplate? even replacing the WiFi module we are not sure that this will help 100%, aren't we?
[Asus  Eee Pad Transformer Prime] BTrack:
I have an ASUS TFP, and I DON'T have any of these problems. I feel for the folks that do.

Taking out your frustrations on them only serves to make YOU feel better. Return yours if you can't wait for a solution but don't make everyone feel worse than they already do.
[Asus  Eee Pad Transformer Prime] kevinkline:
What is your starting S/N? Like C1OKAS
[Asus  Eee Pad Transformer Prime] kevinkline:
Amazon is in stock today with 64GB gray. Just ordered my 3rd replacement. Please God, let me get a good one this time.
[Asus  Eee Pad Transformer Prime] bdevillier:
PM Sent

For those interested, I have the 32gb gray also, with a serial # BBOKAS062XXX. Having the same problems with bt/wifi as some of the others here. I also have not been able to get the prime to lock on to any satellites at all. Purchased from Frys on 12/23 and updated to ics.
[Asus  Eee Pad Transformer Prime] stephen44:
pm sent - ty
[Asus  Eee Pad Transformer Prime] mattdude23:
mine is good on wifi and bt. i got it at best buy but i have unknown serial. so lol
[Asus  Eee Pad Transformer Prime] compuw22c:
In my experience, the prime does NOT support wireless n. I set my ddwrt router (ASUS n16) to N only and the prime will NOT connect. Must at least be gn mixed mode, and the rate of the prime never goes above 54mbps. Other devices (gs2 and laptop) can connect in n only mode. I believe the prime only works on g compatibility with wireless n.
[Asus  Eee Pad Transformer Prime] mrschmitz:
Like I said before, my Prime works on my N-only router. I do not use mixed N/G mode, and I have seen far higher speed than 54Mbps on my Prime while at home.

YOUR prime in YOUR situation does not work with YOUR router in N-only mode. That does not mean the Prime only works in G compatibility mode.

Regardless, it would still be nice if it worked flawlessly on your network. Don't get me wrong...