yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] zoltan35:
Ihave a dilemma, hopefully someone can help out.

I bought my TP about 5 days ago (ICS). Rooted my Atrix 4G phone and installed Wifi tether and also Barnacle. Neither of them is being picked up by my TP. First I thought it was the Atrix, but tested it on my laptop and on my nephew's IPad (ugh) and both get the internet off my phone with no problem. TP doesn't even see it, never mind connecting to it. The bluetooth tethering route doesn't work either, while the Atrix and TP get paired, there's no connection and no option for bt internet on TP. I can do bt file transfer between my phone and TP, but can't do it with my TP and the Ipad.

I called Asus, one guy told me that I could not use *ANY* phone tethering with TP, another said yes, I can. The third guy gave me an RMA to send in the unit for the primary issue of BT and secondary the phone tethering.

The bottom line is if I send it in, and it turns out the TP is not capable of tethering off my phone, I probably can't return it for a refund and I will be stuck with it. If I can't get my phone's internet onto TP, it's totally worthless to me.

I spent the last 3 days reading various forums and what I see is that some people are successfully enjoying their phone's internet connection on TP, including Atrix 4G, others have issues. So it seems to me it SHOULD WORK. So why some guy at ASUS tells me it will not?

Thanks for the input in advance.

The wifi seems to be working OK.
[Asus  Eee Pad Transformer Prime] bimbobo:
I feel a bit in disadvantage here in Europe.

I do not know what my fellow Europeans in the forum think, but it's like we depend on USA/TW which is OK, but the lack of info in Europe, in ASUS Denmark at least, is worrying me.

They are very kind and accept also all the info I do give them, but.. I do not know how much info they get from USA without input from us.

RMA maybe, but I need to be sure that WiFi/BT is OK and that I do not get a unit with problems I do not have now.
[Asus  Eee Pad Transformer Prime] hoya68:
I received a replacement unit yesterday through Gary. Unfortunately the wifi was little better (about 1.4 Mbps download). I have since been working with one of his associates to try to figure out what is wrong. We tried different channel settings on the Linksys wireless N router with little improvement. He is now checking with Taiwan. The replacement unit is a C1OK serial number.
[Asus  Eee Pad Transformer Prime] bimbobo:
I wonder why we do not have updates from gary since 31st.., I am waiting a new fw update or info before I made an RMA.

I borrowed new BT headset today for testing with Prime and it will tell me if I have issues with 2 different ones, as the one I tried is a bit old model.
[Asus  Eee Pad Transformer Prime] kevinkline:
I decided to change routers. I replaced my Linksys E4200 with a Netgear n900 and have a notable speed increases. Still have an issue when I turn on bluetooth. It cuts the speed 1/2... turn off BT and I can regain the speed. Still a problem but I am now considering keeping my TP 64GB rather than returning to Amazon. I still have a 10 days left to continue my testing.

Speed Test before changing routers ranged from 2593 kbps to 9572 kbps. Changed channels and could sometimes get spikes up to 11307 kbps.

Speed Test with new Netgear n900. 12918 kbps to a high of 18740 kbps. bt on will bring it down to 5000 to 7000 kbps.

I'm keeping the new router either way.... Come on ASUS... give us some hope
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
Although Gary is MIA at the moment, he should be looking at this thread

http://xdaforums.com/showthread.php?t=1474391&page=9

Erusman has gotten some pretty amazing results, far better than ASUS has been able to achieve in the past 2.5 months, all by a single man with some patience. Just goes to show the incompetence of ASUS at this point and the reason the prime has such a high return rate.
[Asus  Eee Pad Transformer Prime] neo1738:
Gary is MIA because he is on a trip to Taiwan, if you check his profile he mentions he won't be able to get back to ppl in a timely manner.
[Asus  Eee Pad Transformer Prime] bimbobo:
D

The test got the same result :-(

The speed went down and the streaming video died.
[Asus  Eee Pad Transformer Prime] PrimeTimeBro:
Asus has been more then incompetent with the tablet they have been non existent
[Asus  Eee Pad Transformer Prime] bimbobo:
.. I know that Gary is busy and travelling, but the last 2 days, no updates here, as promised.

Yes.. a new fw should be available in early Feb., but at least they could tell us, if and what they found out.

He wrote me a mail, in answer to a PM and a mail I sent to him, and he asked me to open an RMA about the WiFi/BT issue.

I answered that I will wait the fw, and that ASUS DK are fully informed about these issues. Right now it's me informing them :-)

I hoped to read from him here too... with more info of their testing.
[Asus  Eee Pad Transformer Prime] diecast17:
I agree we need some better answers now!!! It has been to long!!! At least tell us what they are working on??

Are they going to replace the Prime with the TF300??
[Asus  Eee Pad Transformer Prime] LTLFTCer:
I received a replacement from Office Depot today, same BCOKAS serial, but this one has been exceptional on WiFi and Bluetooth. I do drop a down to about 70db as I walk away from the router, but I have an extender that connects if I get too far away and helps out. The bluetooth isn't dropping either. May have been lucky here.
[Asus  Eee Pad Transformer Prime] Vcolassi:
That's the serial batch I have. Got mine from BB 6 days ago. My wifi is good while in the same room as my router. I do drop down some when I walk into my living room, I am in a apartment btw. My Bluetooth isn't dropping at all. I do get a freeze/lockup time to time which I suspect is a software problem.

Mine does also drop down to -70db as I walk into my living room. Not horrible but not the best.

http://m.youtube.com/index?desktop_uri=/&gl=US

Here is a interesting test between the prime and tab 10.1 testing wifi further from the router. If the link does not work just search zendomax on YouTube and look at his recent vids. He does a lot of great reviews, roots, and test with all the latest Android devices.
[Asus  Eee Pad Transformer Prime] LTLFTCer:
I also received a call from ASUS today before the new tab arrived, for the old tab (which had the same BCOKAS serial). He told me to call him back if I had any trouble with the new one. He did mention the WiFi was a hardware issue and the bluetooth he felt was a software issue. So who knows. I may just call him back anyways because he mentioned something on the software which I didn't understand.
[Asus  Eee Pad Transformer Prime] ericshmerick:
Does Gary own a phone with a data plan (an Asus employee should...). Does he have a Prime? Planes have wifi too....

Any feedback would be welcome. The last update was 1/15. It's Feb...

Also, Clove (UK retailer) drops Prime from inventory, stops selling due to issues.

Asus "refutes" said issues and claims there is nothing wrong:

http://forums.reghardware.com/forum...clove_refuses_to_sell_asus_transformer_prime/

Keep in mind, I just posted this in the thread that Asus links complaining customers to on Newegg for the fix for this issue.

What's going on Asus? Is there an issue or not? Mine arrives tomorrow and I will be on the horn if it is defective, for sure!

Why the mixed signals?
[Asus  Eee Pad Transformer Prime] AC.E:
i really hope this issue get fixed by the end of Feb i really want this tablet:)
[Asus  Eee Pad Transformer Prime] Ride525:
Gary has posted a 2/2 update.

You may have missed the 1/17 update. And the 1/18, 1/19, and 1/22 updates. As well as the 1/23, 1/25, and 1/31 updates. And of course the 2/2 update I mentioned above. These updates by Gary on the very first post of this thread.
[Asus  Eee Pad Transformer Prime] bimbobo:
I am worried :-(

It seems that ASUS in DK does not follow the same policy than in US.

Secondly they told me that a new update for Wifi/BT issue was expected in 2 weeks!!

If this should not solve the problem , then they will try to help me as good as they can.

I am not feeling better. I would have expected, that if the issue will not be solved, they would replace the unit with a working one.

I am sure, after reading other threads, that the fw will only improve marginally the issues, but the weak signal is hardware related. Maybe they will fix BT and WiFi issue when they are in use at the same time
[Asus  Eee Pad Transformer Prime] caanda45:
Mine also does the same thing, but the issue is okay in your living room, but in a large airport that I went through on a business trip I could not stream at all. Damn guy next to me on his Ipad 2 had no issues what so ever. I was talking to him and trying the same website. So I want a unit that works or a replacement unit such as a TF700, Tf300 etc......

ASUS 'TF300T' slate makes an appearance, could be the next Transformer?

By Edgar Alvarez posted Feb 2nd 2012 at 2:32PM

While ASUS is still trying to get a firm grip on its latest Transformer, a purported next-gen member of its Eee Pad family is now happily circulating the web. Taiwanese site NCCC claims to have come across what could be a followup to the Transformer Prime. The 10.1-inch slate raised the leak alarms when a QuieTek certification document revealed its "TF300T" codename, which is numerically higher than its Transformer brethren, the OG (TF101) and Prime (TF201). Furthermore, there are no rumored specs, and aside from the blood-like color on the tablet's back -- there isn't much to tell it apart from its quad-core sibling. We'll keep you in the loop if more juicy info fills our glass, in the meantime you can head over to the source for some additional eye-candy.

I do not give a **** as long as the wi-fi works!!!! Maybe it is hardware after all and this is the re-placement!!!
[Asus  Eee Pad Transformer Prime] kevinkline:
What did he say they would do about the hardware issue... Or didn't you respond to when he said that?
[Asus  Eee Pad Transformer Prime] kevinkline:
Can you get them to put the hardware issue statement in writing? We may need it.... If they have identified a hardware issue and the are not fixing or replacing they are waiting for us current owners to die on the vine. They will then sell the 300 or 700 model and leave us out to dry. They would never upgrade us to the new unit!

We will only get pennies on the dollar of these defect on Ebay... If anything... I wonder on these actions if Asus thinks we will buy there brand again?
[Asus  Eee Pad Transformer Prime] bimbobo:
I do also believe that the BT is software related and it can be improved, but the WiFi.. I doubt it.

At least in the US ASUS know more than they do in DK nd can react faster..

Here even a fw upfate for DE tablets takes a week or more extra.
[Asus  Eee Pad Transformer Prime] LTLFTCer:
That was what he basically insinuated. BT was software, wifi was hardware. I did not respond too much because I was waiting for the other Prime to arrived. He told me to call back if this one had the same issues. I don't seem to have the issues, but am going to give it a couple days to use it everywhere I usually go.
[Asus  Eee Pad Transformer Prime] bimbobo:
Me and everybody else here, will appreciate all the feedback you and others in contact with ASUS directly can give.
[Asus  Eee Pad Transformer Prime] shinzz:
When is this update rolling out? Waiting to see if the update will help with WIFI...

Even with the frequency & channel changes in the router (although it did help slightly), I can barely stream movies/videos through WIFI/network (even near my router)...
[Asus  Eee Pad Transformer Prime] bimbobo:
We do not have to mix threads and issues here :-)

Are you streaming and having issue using BT?

This thread is not for generally WiFi weak issue primarely.

This is for fallout when WiFi is used together witha BT device, such as headset or speakers.

If you are in the same room, where the router is and still it is bad, probably is not the issue related to this thread.

But I am not a mod, so maybe somebody else shoudl specify that. :)
[Asus  Eee Pad Transformer Prime] Techie2012:
It's just me or is it weird that ASUS is actively working on the BT + WiFi issue and there is no official thread for the weak WiFi issue? Seems that priorities are reversed here? Wouldn't the weak WiFi problem be a higher priority than BT + WiFi??
[Asus  Eee Pad Transformer Prime] bimbobo:
We can open a new one.

I have that problem too, but only compared to IPad 2 or other devices.

I can live with "few db" less than IPad2, but the WiFi/BT issue is far more important for many. Because we LOSE the connection or it's pretty bad.

The WiFi weakness is probably due to bad manifacturing in the hardware part, while the BT is probably fixable by firmware update.

If the WiFi weakness should be solved, then the Prime should be "rebuild" .. as the thread where people have looked inside shows :)
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I'm going to throw my hat in the ring with the rest of you that have the wifi + blue tooth issue. I can't stream anything and have bluetooth on, which sucks, because I like to use my tablet with Torque pro that connects over blue tooth and stream google music, which doesn't work, so I have to choose which I want, the cool car app that shows RPMs, speed, vacuum, temp, accelreation and so on or listen to google music, can't do both at the same time which sucks.
[Asus  Eee Pad Transformer Prime] id10terrordfw:
I don't know if my issue is related, but it is involving streaming and bluetooth headsets. I use Plex and Netflix on a regular basis, and typically after an episode (which will play fine, whether 22 minutes or a full hour plus) as soon as I leave it be for a little bit I will have to reboot the tablet to get the headset to work again. It still lists as connected and media available, but it will not produce any sound at all. Unpairing does not fix it either, only rebooting the tablet. To me, this sounds more sleep/low power mode related than wifi/BT interfering with each other, as the actual act of streaming video still works.

Any one else experience something similar? Other than this, and some graphical tearing when I open Recent Apps, I do so love this tablet and dock combo.
[Asus  Eee Pad Transformer Prime] regalpimpin:
Wifi is a hardware issue.

Bluetooth dropping out the wifi this bad is a software issue.

One of those things can be fixed, the other cannot. Thats probably why they have a higher priority for this issue.
[Asus  Eee Pad Transformer Prime] hoya68:
If WiFi is a hardware issue, the problem must come from inconsistent manufacturing, as some people have excellent WiFi and others have horrible WiFi even from units with the same initial serial numbers. My impression is that they are dealing with both problems.
[Asus  Eee Pad Transformer Prime] hizd:
Thanks Gary, PM sent.
[Asus  Eee Pad Transformer Prime] erisi:
PM sent - thank you Gary.

Gary,

Those of us who got them as Christmas presents from Best Buy have a deadline for return (January 24).

Also, would you please explain why the major retail channels are saying that the item is being discontinued?

Thank you!

Gene
[Asus  Eee Pad Transformer Prime] SWYRx:
If you are never going to reproduce the problem, is it a problem?

smh
[Asus  Eee Pad Transformer Prime] jfortier777:
Adding stars does not exempt you from the policy of not cursing at other members.

The spirit of it is to prevent pointless fighting and maintain a civil discussion.

Anyway, I sent my PM, and am VERY appreciative of Gary's personal interest in helping us.

The internet is a hard place to lend a helping hand and more often than not troll speculation gets the better of its denizens.
[Asus  Eee Pad Transformer Prime] LiqMat:
Interesting development

Found an interesting review on Amazon just now. If you look up the ASUS Prime at Amazon and sort the reviews to newest you will see a review labeled "possible wifi and gps issue ressolved" (sic) which states that ASUS support is going to replace the aluminum backplate with the TF700T plastic backplate for him on his TF201. Now THAT is interesting to say the least. Can't give you a link here because of the restrictive rules in this forum. Sorry. Thought you all should know.
[Asus  Eee Pad Transformer Prime] Godswrath:
Link: http://www.amazon.com/review/R29B5HKX4XL6S7/ref=cm_cr_pr_cmt?ie=UTF8&ASIN=B0067PLM5E

And oh snap! If this is true I'll be thrilled.
[Asus  Eee Pad Transformer Prime] Heerocon:
And thus we run into the dreaded rumor, destined to plague this thread and perhaps xda at large. Please take this elsewhere if you'd like to speculate about an amazon comment.
[Asus  Eee Pad Transformer Prime] yodumontet:
asus transformer prime WiFi/BT fallout issue

pm sent.

Hope it will help
[Asus  Eee Pad Transformer Prime] timmymarsh:
Guys,

PLease dont flame or troll in this thread, keep it on topic or dont post.

Thanks.

.......thread cleaned.
[Asus  Eee Pad Transformer Prime] sledgie:
Gary,

Pm has been sent. Thanks
[Asus  Eee Pad Transformer Prime] Moothead2:
PM sent, thanks.
[Asus  Eee Pad Transformer Prime] nmoreman:
Gary,

Only slightly off subject? Will you post one for the GPS/wifi issues?

I have documented mine, so would like to show results to Asus for solution, not complain.
[Asus  Eee Pad Transformer Prime] fuzzer:
confirmed bt/wifi issues today

PM sent..
[Asus  Eee Pad Transformer Prime] jfortier777:
not possible, the internal design is different and cant be swapped.
[Asus  Eee Pad Transformer Prime] Fox1966:
I also appear to have the BT/Wifi issues; it's worse with WIFI N than it is with WIFI G (as communicated with Gary K. by email). My GPS is erratic also.
[Asus  Eee Pad Transformer Prime] setite:
The Prime doesn't operate on N afaik. Or is that only 5ghz that it doesn't operate on. I know it didn't see my N network, but I don't recall if I tested it with N at 2.4.
[Asus  Eee Pad Transformer Prime] capitala23:
It doesn't operate at 5GHz for sure. I have dual-band wireless AP and it doesn't see the 5GHz side at all. My 2.4GHz band is set to N-only so I know it has the N-2.4GHz. That would be a huge fail if they didn't have N on the device at all. I guess I should use the words "huge fail" in this thread, huh.:p

BTW, PM sent.
[Asus  Eee Pad Transformer Prime] bimbobo:
Can I use this thread and write a PM to Gary even though I am located in Denmark, or is this only good for US based people? :-)

Regards
[Asus  Eee Pad Transformer Prime] mrschmitz:
My Prime works fine on my N network. I have two routers, one for G only and one for N only. I use the N router with my Prime and it is wicked fast for me so far.
[Asus  Eee Pad Transformer Prime] nyijedi:
A wireless N network can operation at 2.4 GHz or 5 GHz. The Prime works on 2.4 GHz N networks (although not very well), but cannot work at all on 5 GHz N networks.
[Asus  Eee Pad Transformer Prime] demandarin:
Reprinting anything from an Asus associate or customer service rep is illegal in itself. CONFIDENTIALITY LAW...they have disclaimers on the bottom of emails they send out. So it wouldn't be admissible in court at all. It'll be just like getting evidence from somebody's home without a warrant. It wouldn't be admissible in court due to law being broken of requiring a warrant before you can search the place. Believe Asus has safety n legal measures in place to protect their customer reps, interests, n assets..

What you saying is not the way to go about doing it. Have some patience n be grateful Gary is even up here. He could pull out anytime he wanted to and leave you to deal with customer rep on phone. Special service is not owed to you.

---------- Post added at 05:42 PM ---------- Previous post was at 05:34 PM ----------

Because there is no need for one. People experiencing weak wifi are small numbers and that is subjective to user n his network settings anyways. I don't have weak wifi n pretty sure alot doesn't also. Some people to ignorant to make simple changes on router or network and blame it on weak wifi. Plenty of people thought they had weak wifi n made some changes n Bam! Now their prime gets same range, speed, n strength as other devices or even better.

As far as wifi/BT...its not a prime only issue...this stems across most mobile devices..wifi n BT run on same frequency n that's why the drop when used at the same time. All companies can do is try to minimize the affect..some do it better than others...acting rude towards Gary won't get you results faster and probably lead to him just ignoring you n dealing with those who act more mature n civil. He is only 1 man here.
[Asus  Eee Pad Transformer Prime] hoya68:
I assume you are not an attorney. In my opinion your statement about reprinting being illegal is incorrect as a matter of law, at least in the United States.

As to WiFi being weak, I have been through every possible router setting and there are some variations, but the download speed on even the best setting is awful, especially when compared to every other device (N or G) using my N router. Others are having the same problems. Many are not. Just because you are in the latter group, please don't assume that those in the former group are "ignorant." Instead we are among the unlucky to get bad units.
[Asus  Eee Pad Transformer Prime] thismonk:
Hey Hoya68,

If you have a bad unit in terms of wifi connectivity I have a really novel idea. Stop me if you've tried this one before...

Return it for a replacement unit. Retail outlet if within retail return window. Asus themselves if it's been longer than that.

This is a really really well kept secret so keep it hush hush. I don't want it getting out there, but Asus has this unique thing in the industry called a "warranty" wherein if you have a unit that stops working all you have to do is call them. It's practically STEALING a new working unit so don't tell anyone. Especially not the police; they'll arrest you for sure.

I think it might work better than playing internet attorney for demandrin. It might even work better than arguing on the internet about who's more ignorant about wifi settings.

I know that there's a full whole dozen people (out of the several hundred thousand units out there) beating the drum that all the units are systemically and irreparably wifi crippled, but they just might be sucking on sour grapes you know?

Maybe, just maybe, a replacement fixes your problem. And maybe, just maybe, the sour grapes are just a reflection of personal issues from people who have nothing better to do than harass consumer product divisions and cry on the internet.
[Asus  Eee Pad Transformer Prime] blinky44:
A couple of things here, one be thoughtful posting about others issues when we already known via the RMA process that people are getting back much better primes without changing a thing in their personal setup between shipping it out and getting a new one from Asus. Second take a moment to consider that many of us have been working on understanding all of this for the last 2 months. I watched this thread for 2 - 3 weeks before I even bought my first prime and because of the input I returned that one based on the experience I had after testing a number of changes in my home network. Then I waited again a few weeks and bought another one hoping for a better experience and ended up with an earlier serial number. I am waiting again before I RMA because I truly love the tablet. I even added another access point in my home to be able to enjoy it. After being a technical geek for 35 years I know when people are blowing smoke and when the trend shows something wrong.