yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Cyberdyne_Systems:
I got the same mail - They are indeed lying, but you might have better luck..
[Asus  Eee Pad Transformer Prime] bimbobo:
Well, except Gary Key here in this forum, I found that ASUS knowledge and information level is very poor.

I called ASUS SE again and referred to "Cyberdyne_Systems" message.

They told me that they do not send to Chech Republik, and they have their own center in SE.

Anyway, if Gary read this thread, I will strongly consider to buy an ASUS poduct next time, before reading that it works!

Never had an electronics unit where I needed to spend so much time for troubleshooting.

I have Pana, Samsung, Denon, Siemens, ACER, ... never har this level of problem and never experienced such a poor quality control before "sparking" a product into the market.

Disappointed is an understatement!
[Asus  Eee Pad Transformer Prime] FrutasX:
bought PRIME at 3 days

Hello

I buy prime 3 days ago, but i`m not happy with the wifi.

Iam 5metters from router in my kitchen and the sinal of the wifi is 2bars!

I want to know if you think i should return the Prime and wait for new Prime.

Please be sincere!!

P.s: SORRY BY MY ENGLISH
[Asus  Eee Pad Transformer Prime] buxtahuda:
Please don't base your signal strength on your bars people.

They're not an accurate representation by any means. 5 meters and no walls I move between 3/2 bars depending on facing. 10 meters and two walls from my router I still have 2 bars, but -70 dBm <--This is the info you need to cite and pay attention to the most, as once you go below this very threshold you get the exponential drops in speed.
[Asus  Eee Pad Transformer Prime] frazipe:
agreed

Bars and "Good" "Fair" connections mean squat. The only way to tell if your signal is strong is by the wifi analyzer and your throughtput by speedtest.
[Asus  Eee Pad Transformer Prime] FrutasX:
Ok, but 5 mts from the router.....1wall, and -80dbm and one bar.

For times lost completly the sinal and my iphone have 4bars and works perfectly.

I dont believe this is normal.....

In front of router 50cm from him, have four bars...(4bars????) And a -55dbm.

What i shoul do?
[Asus  Eee Pad Transformer Prime] bimbobo:
I use it too, the bars lie :-)
[Asus  Eee Pad Transformer Prime] buxtahuda:
Yeah, that sounds like a bad pogopin connection or defective antenna altogether.

If you don't feel comfortable opening your Prime, best thing to do is return and try again or RMA and hope it goes well.
[Asus  Eee Pad Transformer Prime] FrutasX:
Ok the bars lie but and values i put.... what you think?
[Asus  Eee Pad Transformer Prime] frazipe:
Sounds like my first TP which had defective wifi.
[Asus  Eee Pad Transformer Prime] timmay54:
The Asus tab has been unlocked at Asus 's website .... install an apk and boom.
[Asus  Eee Pad Transformer Prime] newellj79:
Huh? If your referring to the boot loader this is old news.
[Asus  Eee Pad Transformer Prime] zoltan35:
The other thing is, there are people with RMA who could not get help yet, because of missing parts in repair centers, expecially in the USA, but not a sigle post has been made by anyone, who got the Prime back "worldwide" and notice a better WiFi/BT.

So either none has got it repaired yet or... they forgot to post their new experience after repair was done.[/QUOTE]

Mine is still in Texas on the RMA, been waiting parts for over two weeks. Will post when I get it back
[Asus  Eee Pad Transformer Prime] jayarmstrong:
In my experience, wifi devices will cling to the first connected AP and only look for another when it drops out. I haven't seen any devices that compare signal strengths and proactively switch APs.
[Asus  Eee Pad Transformer Prime] bimbobo:
..as expected WW .15 did not fix anything for WiFi/BT, plus it introduces some flickering in YouTube when clicking on search, I did not have earlier.

I am glad I filed an RMA yesterday. They get 1 chance, if they blew it, money back.
[Asus  Eee Pad Transformer Prime] newellj79:
I believe I'm ready to file a rma. Can somebody please tell me how to get started?
[Asus  Eee Pad Transformer Prime] willoxx:
So two weeks without news from Gary...

My 30 days period is running over real soon.... Gary should I send back my prime to the store or is there a fix coming eventually ?

Simple answer to a simple question....

Thank you !
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
You can either call them or register your prime and request one that way. I would call, get a name, take pictures of your Prime before sending it out, screen on,off , body of the Prime and your serial number and capacity. Your covered if something gets screwed up that way.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Return it! Lol, if you're still in your window you might as well, just because if there is a fix you'll get a newer unit that works. And if it doesn't get fixed you have all that money to spend on the Infinity or Padfone or some other brand device.

This, absolutely. Lord knows we don't want to see more TF101's being sent back to Prime owners, or more tablets with "user induced damage" after the facility/carrier murdered it, or any of that other crazy junk.
[Asus  Eee Pad Transformer Prime] n8mack33:
Make you wonder if they told him to stop posting here because there is no fix. Rather than just man up and admit it.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I think the fact people were referencing his "Asus will refund your purchase." comment from here. Also the lawsuit that is ongoing had a hand in it.

Has anyone tried contacting Asus the way Gary outlined recently and got a response from them?
[Asus  Eee Pad Transformer Prime] kevinkline:
What is the date of his "Refund" quote? I may need to reference that to Gary. Asus has now stopped replying to my emails... after stating I was o the Priority List.
[Asus  Eee Pad Transformer Prime] Pyr0x64:
Gary hasn't been posting as he is traveling, he should be back tomorrow according to his signature.:
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
I pulled this from the forums, which I have seen referenced many times.
[Asus  Eee Pad Transformer Prime] buxtahuda:
His original post, which I think will be better than someone else's unquoted quote.

http://xdaforums.com/showpost.php?p=22651256&postcount=226
[Asus  Eee Pad Transformer Prime] Mtbr442:
My prime was performing well until I finally received a BT headset and tested it. Shuts off the wifi within 15 secs of connecting to the prime. Just lovely. I just sent the email request into Asus per Gary's directions. Anyone received a repaired Prime with working BT and WF?
[Asus  Eee Pad Transformer Prime] cyanide01:
My BT isn't working either, it just stays stuck "Turning on Bluetooth" and doesn't do anything. It doesn't drop my wifi though it stays connected... I hope they release a fix for this. (Wishful thinking):)

Sent from my Epic MTD CM9.
[Asus  Eee Pad Transformer Prime] scherth:
Currently i have 4 primes from different batches/resellers:

2 x BC0KAS06xxx from e-tec.at

BC0KAS14xxx, BC0KAS15xxx from amazon.de

Because of the DE firmware, all devices still on HC 3.2 (.33)

I testet the wifispeed (WPA2AES, n only, g only, ng mixed, chan 2) on a linksys wndr3700 on an 40mbit wan connection.

In approx. 5 m distance and an 20cm wall between router & primes, i get transfer speeds between 10-12 mbit. (bluetooth off)

On all 4 devices, the transfer speed drops to ~0.1mbit with enabled bluetooth and an active a2dp audio connection.

Sadly to slow to stream music from my NAS to my a2dp receivers.

Compared to my Nexus ONE and the same scenario, the wifi transfer speed suffers only from a few percent with an active a2dp session.

I hope this issue is solveable with a firmware update.

[Edit]

PM sent and most important:

!!Thanks!! Gary and everyone who helps in solving the issue!
[Asus  Eee Pad Transformer Prime] Stormingsoul:
My respect for Gary & Asus for keeping the users with problems up to date like this.

Been watching the prime for quite some time now, and to be true the problems scared me!

Seeying you guys work on a solution, and i'm really confident following this there will be a solution, i've put away my doubts and will be getting a prime in the next few weeks! ;)
[Asus  Eee Pad Transformer Prime] stephen44:
@gary

Any update on findings so far buddy ?
[Asus  Eee Pad Transformer Prime] nramprabhu:
PM sent with my SN.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
We probably won't hear much until there is something concrete, companies don't usually like to give speculation. This is simply a very good way to get a large batch of serial numbers and test cases from people in one large concentrated way
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
This is exactly whats wrong with the TFP forums for the past few weeks. polls have shown approx 80% of TFPs are working fine, and you would expect the people who are having problems to come to this website to look for answers. 1159 is a very small percentage of all users on this forum that own a TFP. People who are not having any issues have no reason to post youtube videos or come searching this forum just to dispute this situation that's been waaaayyyy overblown on this forum because no0bs are incapable of watching the tutorial your supposedly required to watch before you post here and cannot search a forum. Yes there are problems, Yes asus is trying to fix them, and Yes most peoples TFPs work perfectly fine. This is not a situation like apple had with their "your holding it wrong" campaign, its a bad batch or 2. Unfortunately new users/ragers/whiners make it look like its every TFP every created. Hell, I'm convinced 50% of people who are chirping in on these issues dont even have a TFP.
[Asus  Eee Pad Transformer Prime] mmoran27:
My Wi-Fi seems flaky and GPS does not work at all

I just updated to the newest firmware. I have set my airport router to auto and it still seems slow and flaky.

Seems some are having luck with the GPS update but mine seems dead. At best it will see one satellite but refuses to lock on.

It then goes away, but I cannot seem to get it to work at all. I have tried factory reset.

Also this thing does not have 802.11n?
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
http://bit.ly/yL3lPc

k bai
[Asus  Eee Pad Transformer Prime] mbo1951:
Hi,

I am finding that signal strength reception is improved, but throughput still is not good. I think one problem that Gary may want to ask ASUS engineers to research is the ability to sustain good throughput. I have watched this, particularly regarding streaming content, and the Prime will stop receiving data significantly more often than my other devices (two laptops and two wireless phones). I definitely see progress with this latest update, though and appreciate ASUS' and Gary's efforts on our behalf.

Regards
[Asus  Eee Pad Transformer Prime] orangeirwin:
I just manually ran the update to 9.4.2.11.1 and while wifi worked very well for around 10 minutes now I can see networks but not connect at all.
[Asus  Eee Pad Transformer Prime] jfortier777:
Post deleted.

Results were compromised.

Further testing showed the exact same problem with BT/WIFI present and WIFI speed still slow, after patch.
[Asus  Eee Pad Transformer Prime] cherokee990:
I`m also having problems with the sustainability of my connection. Before this latest update, I actually had a better throughput. I can now be sure(after exchanging a defective prime not 2 days ago - with low reception, bt/wifi issue) that these are mainly software issues.

Also, how do you check for gps? I can't seem to find a program that works exclusively with GPS satellites.

Edit: found the navigation program. My GPS doesn't work.
[Asus  Eee Pad Transformer Prime] jb9217a:
This is super depressing. I just got my 64gb gray prime today, updated it fine with no issues and was really loving everything working so fast. Well, I went downstairs and my wi-fi signal dropped from 4 bars to 2, and I have a brand new router...also GPS doesnt work in the least bit, doesnt even see a satellite. Anyway, PM'ed my SN# and hope to get this issue resolved..I love everything else about the prime otherwise

EDIT: So as I said this really upset me but I have some time before I have to return this so I'm going to do some further tests. I downloaded Speedtest.net app and tested my Prime, iPhone, my roomate's Atrix and my Dell Studio Laptop. My Prime performed better download/upload speeds in my room where the router is located...downstairs (15/20ft) my prime performed worse then my laptop, comparable with my iPhone and better then then the Atrix. In the basement (30ft) my prime performed worse then my laptop but better then both the iPhone and Atrix.. Feeling a little better, now if only my GPS at least showed a little sign of life.
[Asus  Eee Pad Transformer Prime] blinky44:
Remember to check the first page to see Gary's daily updates. Took the plunge today since Amazon is shipping finally and purchased my second prime, first one went back because of WIFI signals dropping in my case with BT off. So glad that ASUS is working hard on this finally, when I returned the first one to BB they were saying nothing.
[Asus  Eee Pad Transformer Prime] saheemg:
Bad Wifi Performance

I am seeing significantly worse Wifi performance on my prime than my Droid Bionic and Ipad 1. Placed right next to each other I see 5-7 Mbps download 2+ Mbps upload on speed test from my prime. Whereas on my ipad I and droid see 15-17.5 Mbps download and upload 1.9-2 Mbps. Note bluetooth is off. (I find it odd that the Prime's upload out performs the other devices.)

I have the latest firmware installed as 01/18.

I am running up against a time limit for a full refund from Amazon and right now my prime is nowhere as usable as my Ipad. I really want to exploit some of its features, but wifi connectivity and overall stability are leading me to think it may not be possible.
[Asus  Eee Pad Transformer Prime] wynand32:
Out of curiosity (and not assuming either way), is your Prime actually performing worse than your iPad? I'm asking because I can't imagine what you'd be doing where 5-7Mbps down isn't sufficient. Is audio and/or video buffering? Are Web sites failing to load? Some folks say that the iPad is faster at Web browsing anyways than any Android tablet, so that's probably not the best test.

I ask, because although in some situations my Prime doesn't perform as well on Speedtest runs, I haven't yet run into a situation where it flat-out doesn't work as it should.

Interesting story, maybe: I was getting fed up with my original Transformer because I was using it to watch Netflix video while taking a bath (don't worry: no bubbles or candles). My bathroom is on the other side of one thin wall from my router, say 7'. On the Transformer, video would get out of sync with audio, and I never did figure out why. Don't know if it was bandwidth related, but video would also start stuttering at around the same time, so maybe.

My Prime, however, plays perfectly. Best quality, no stuttering or buffering, no sync issues. Absolutely flawless. And, with higher quality sound. Oh, and better battery life, as well.

That has been my experience across the board. There's so far nowhere that I've used my Prime that I don't get as good as or better performance than my original Transformer in actual use. I do wonder if people are relying on Speedtest benchmarks to draw their conclusions, or how their Primes function in real-life usage.
[Asus  Eee Pad Transformer Prime] curreyr:
I just have to chuckle that sitting in a bathtub using a tablet is "real-life usage" ... sure, I guess it probably isn't that uncommon, but probably not on the "testing plan".
[Asus  Eee Pad Transformer Prime] jb9217a:
"I am seeing significantly worse Wifi performance on my prime than my Droid Bionic and Ipad 1. Placed right next to each other I see 5-7 Mbps download 2+ Mbps upload on speed test from my prime. Whereas on my ipad I and droid see 15-17.5 Mbps download and upload 1.9-2 Mbps. Note bluetooth is off. (I find it odd that the Prime's upload out performs the other devices."

I find this strange, I have noticed my Wi-fi range to be worse then my other devices but I tested my TFP compared to my iPhone 4 at 3 diff locations and got: TFP 23.9mbps down/1.48up vs iPhone 14.29/1.49. TFP 13.5/1.4 vs iPhone 14.9/1.47, then TFP 20.5/.91 vs iPhone 11.76/1.56. Interestingly my TFPs upload speeds were better then my other devices but as you can see my iPhone's speed were generally not as good... Of course its no iPad but..
[Asus  Eee Pad Transformer Prime] briian_:
I'm not sure about general downloading but when I torrent using my prime, that happens.

Although .. some of the issues that people have mentioned such as being 20ft away drops the wifi connection to 1 bar.. def not an issue for me. I don't think my prime was in one of those batch that had serious wifi/speed drop as i move further away.
[Asus  Eee Pad Transformer Prime] mbo1951:
Yep. Several people have commented on the Prime's inability to sustain good throughput. I think this is a significant issue. If you watch the WiFi icon in the lower right corner you can watch the signal remain but throughput drop to zero. It is very frustrating, but I think ASUS will do its best to remedy this, if they are aware of it.

Regards.
[Asus  Eee Pad Transformer Prime] princeplanet:
I just got a RMA today. I think I'm going to go into DT's. Oh well, it's Lent....time to suffer a little.
[Asus  Eee Pad Transformer Prime] opentoe:
When mine is in RMA I would like to have something else to use, but nothing out there is really any good. I did have a Samsung Galaxy 10.1 which was a real sweet unit.
[Asus  Eee Pad Transformer Prime] bimbobo:
The worrying thing is that I have already read that at least 2 person recieved it back and they do not fixed anything, because they did not find it faulty.

I think they get one chance, otherwise the 7th I will try to see what Ipad3 offers.

I do not like Apple, I hate their "policies", but we have an IPad2 and I canno see a single problem on it when I use it.

They ensured me that there is a procedure also here in Europe, so that chance I will give them.
[Asus  Eee Pad Transformer Prime] 131313:
Just got the message that the Swiss (European?) repair center where my Prime went has to wait for spare parts until the 20 of March.

So it's what I said in the beginning: they do also have problems with a batch of lousy parts since my wifi dropped out completely.

Thank you Asus for keeping me on hold since mid-Decembre. :rolleyes:

Now I just wonder how long it will take until you tell me I have to swap battery 'cause it's worn out. How much will you charge me on this?
[Asus  Eee Pad Transformer Prime] bimbobo:
Can you see which Sercice Center did they send it too.. Chech, Republic maybe?
[Asus  Eee Pad Transformer Prime] Mtbr442:
My BT does work but it kills the wifi (incredibly fast I might add). Really going to hate to RMA this thing and be without it for work reasons.
[Asus  Eee Pad Transformer Prime] buxtahuda:
What all have you done to try and fix the issue?

Any resets, manually install any updates? Have you tried lower channels for your WiFi router (I realize this probably has nothing to do with it and that you don't always have control over router settings, but still..) or anything else?
[Asus  Eee Pad Transformer Prime] Mtbr442:
That is a good point. I assume for the U.S. we must have Service Centers located on the east and west coast??
[Asus  Eee Pad Transformer Prime] buxtahuda:
Thought Texas was the only center touching the Primes ATM
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Sorry for the long post, I just wanted to share my experience with contacting Asus about the wifi/bt issue.

About a week and half ago I received an email from a tech, which one I don't know since it just says thanks from the Asus team. They asked to try and reset my device and do a couple of other things. I did what they asked with no improvement on my device. I responded to their email and stated I did what they asked and nothing changed. I asked them if it was possible to send me a fully tested unit directly from Asus so I wouldn't have to deal with a return to Amazon. They told me if I was within my return window to send it back to Amazon.

I found that reply kind of discouraging yet I have an out with sending it back to Amazon.

Well anyway I originally wanted the Champaign model, so I went ahead and placed an order for a Champaign 64 gb through Amazon and the original estimate was that it would get here around March 15-23. Two days later I got an email from Amazon stating my item was going to ship earlier than expected and I should get it today.

I still have the Amethyst grey model so I will do a comparison between the 2. I know not to expect any change in GPS, which I currently get 0 birds, but hopefully wifi/bluetooth will be better. Also I found the colors pretty washed out on my unit, no real pop to the colors, and I know mode plays a role in contrast, it didn't matter on my unit.

Anyways, has anyone who followed Garys instructions been able to get Asus to send them a fully tested unit before mailing theirs back for an RMA?

Update: Well Amazon flubbed this one up pretty good, not only did they send me another Amethyst grey model, but they also only sent me a 32 gb model instead of a 64 gb model and charged me for the 64 gb one.

I didn't bother removing the plastic, but this 32gb Amethyst one won't even connect to my network, and I tried 2 access points, just goes obtaining IP address, disconnect in a loop, so fail there. It is a C10 model, the screen had a couple of lightbleed spots, very minor.

Amazon is overnighting a new one to me that is the proper color and capacity and they gave me a $10 credit.

Edit: OK, I received the correct unit from Amazon today, It is a C20 champaign 64gb. I just got it 10 minutes ago and I have it on the charger. I will do some testing, but 1 thing is for sure, I love this color better than the Amethyst grey. I also like the 2 tone look, darker base lighter top, looks good to me.

BBL after testing.

Edit 2: I had to check 2 things real fast and I thought I would comment on them.

1) My screen had washed out colors on my Amethyst one, my new one is bright white with very saturated colors.

2) This was just something I noticed, my new C20 Prime is about 20-30 brighter at all settings and is a cooler color than my Amethyst, which was a bit warm for my liking, so far so very good!
[Asus  Eee Pad Transformer Prime] 131313:
Sorry, no clue. But I'm claiming my money now so I might squezze it out of the reseller.
[Asus  Eee Pad Transformer Prime] cameronsutor:
RMA

I did. I sent and email to the address he provided in post #1 and received an RMA and shipping label instructions about a week or so later. Unfortunately, I have yet to send it back. To be honest, I am a little reluctant to after hearing that people have sent their Primes in, only to be told that the parts are not available, with some even waiting for up to two weeks ... I emailed the person who sent me the RMA and said that I will wait to send it in until they get everything squared away, but I may go ahead and send it this weekend; i haven't decided yet.
[Asus  Eee Pad Transformer Prime] Arie Prime:
Where is Gary

No add input as from 14 feb

Still many questions regarding quality AND cause of WIFI problems
[Asus  Eee Pad Transformer Prime] bimbobo:
Agree, many questions but maybe he has no answer.

We still miss the patch to fix WiFi/BT :)
[Asus  Eee Pad Transformer Prime] kkrunner7777:
Has anyones RMA fixed the problem with wifi?