yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] devonck:
From en email I received from an ASUS customer support agent last night:

"I wanted to update you to know that a hardware fix will be available in 2-3 weeks through our Repair Facility to fix the issue where Bluetooth usage causes Wifi performance to drop and cause disconnects. If you are interested in having this procedure done for your TF201, please reply …"

So it's safe to say that it is indeed a hardware problem.
[Asus  Eee Pad Transformer Prime] Vcolassi:
Not sure if this is good or bad. Well what I mean for those of us still in our return period. Obviously its good for those who aren't. Just wanna know if its worth the hassle of sending it in and being without my device.
[Asus  Eee Pad Transformer Prime] dingdonggggg:
Playing BT music (local) from TFP renders Wifi useless

Never explored this option before.

I travel a lot and use my tablet on airports and such. So I thought I would just put my favorite music on my TFP and listen by BT instead of streaming life through Spotify. The streaming would not burden the Wifi and could utilize the Wifi for browsing, chatting, emailing, etc.

But it turns out that in that case the Wifi performance degrades just as much as when streaming over Wifi.

So using BT renders the tablet useless to do anything over Wifi.

This story is becoming more dreadfull by the day.

I am being torn between the thought that Asus is a top supplier and will solve all the problems and the fear that the problems are not solvable (or maybe just a little).

We have no GPS (ok they took it out of the specs).

We have a mediocre Wifi with a limited range. If we want to stream a movie or Youtube we have to be sitting fairly close to a router.

If we turn on BT we have a tablet that we can only use for games or reading and we lose all connectivity. And who wants to listen to music when they are playing a game?

Asus is still saying that only a few people have BT/Wifi problems. I doubt that. I just think a lot of people don't use the TFP with all the options it was supplied with. And when they encounter connectivity problems they blame the internet. For example I for myself know hardly any people using a BT stereo headset. Most of the people I know use their tablets at home on the couch to browse the internet and play games. Especially since the TFP has no 3G cappabilities most people will only use the tablet at home.

I think it is admirable that Asus communicates with owners through XDA. However by doing that they are strategicly limitting the exposure of their production problems to a limited group. And even within this limited group they only communicate with an even smaller group.

I think Asus should:

anounce the problems publicly on their website

elaborate on the sources of the problems

draw a roadmap of their progress, findings and actions

ensure TFP owners that either problems will be solved or a replacement scheme will be set up (there are a lot of TFP owners willing to trust and wait for Asus to solve the problems but that are running out or have run out of their return window)

I am still hoping Asus will not F.... with their users and will arange for satisfactory solutions.

But I must admit my hope is dimming.
[Asus  Eee Pad Transformer Prime] bimbobo:
It did not work for me either.

I wonder why somebody received the message from ASUS that they will be ready in 2-3 weeks, while the ASUS DK support told me 2 weeks ago, that they received the procedure and suggested me to RMA my unit.

Why should Europe have this hw pieces ready and USA does not?:confused:
[Asus  Eee Pad Transformer Prime] vittogn:
No they don't. They do only 2 things: ask for a reset and then rma, with the likely result of the tab coming back with a message like tested & OK!
[Asus  Eee Pad Transformer Prime] teknomar7:
I'm wondering if it's worth it for me. I got the same response from Asus. My wifi speed is reduced to about half if I'm streaming bluetooth. Doesn't drop out completely. But, I don't want Asus giving me some refurbished tablet in return since this isn't a huge problem for me. And they really haven't given any details on what exactly the fix is. So far, people who have done RMA seem to have mixed results and my tablet is working pretty good. I'm probably going to pass on sending it back.
[Asus  Eee Pad Transformer Prime] bgm307:
Well I can legitimately post in this thread now. Just got a bluetooth gps receiver. Works great with the prime. Instant locks. But..... with bluetooth off I get 28 mbps on wifi. With bluetooth on and connected to the gps. 1.8 mbps. This is right beside the router. At any distance I wouldn't have a signal at all. I tried turning the wifi on after the bluetooth was connected but it didn't make any difference. This is my second Prime and it's a C1.
[Asus  Eee Pad Transformer Prime] Vcolassi:
I just tested mine using the wiimote controller app with my wiimote connected to the Prime.

I don't really see a drop I get about 14mbps with Bluetooth off. And about 11-12 with the wiimote connected. I'd imagine there would be a small drop off. Just not drastic like others.

C2 serial btw.
[Asus  Eee Pad Transformer Prime] teknomar7:
I had a thread with my results. On my home network, I go from about 11 mbps down on wifi to about 6 mbps down streaming music to a bluetooth earpiece. So, I don't know if they are going to get it better than that. Hence, I don't think I'll partake in the RMA. I have a BC0 serial.

http://xdaforums.com/showthread.php?t=1478195
[Asus  Eee Pad Transformer Prime] yodumontet:
firmeware update

What's the latest firmware ?

I have an update today.
[Asus  Eee Pad Transformer Prime] Colombiano80:
the .15 update is ONLY to solve the reboot issue that some users had. it does NOT resolve this Wifi/BT issue.
[Asus  Eee Pad Transformer Prime] bimbobo:
How do we know that, and how will we know that there will be a patch for WiFi/BT?

Gary is no longer updating this thread, it seems. :)
[Asus  Eee Pad Transformer Prime] opentoe:
Read the other posts. I have already said Asus called me and told me directly there is a hardware fix that will resolve any BT/Wifi related issues. Apparently it is a hardware issue, but not knowing exactly what it is. For all we know Asus may just replace the BT/Wifi module with a better one or something. Who knows.

I was told to get an RMA, but not send my tablet back until a couple weeks later.
[Asus  Eee Pad Transformer Prime] nukemanmd:
Darn It

That's annoying as hell. The fact that it worked for me convinced me that the problem was software related.

I'm not sure I'd want to RMA my unit for a fixl inasmuch as I have a reasonable resolution of the BT/Wifi issue, and the only other problem I have with my unit is its less than stellar GPS functionality. About the only satisfactory resolution for me would be an exchange for a redesigned device. I don't trust the Asus service center to return my unit in good condition (based on the horror stories I've read on this forum).

I've already decided to cut my losses by noting springing for the dock. I'll get as much value as I can out of this device, and see what's available down the road. Once thing is for sure, if I ever consider an Asus product, I'm going to wait until I an satisfied that its relatively defect free. No more pre-orders.
[Asus  Eee Pad Transformer Prime] bimbobo:
I talked about this with ASUS DK.

Mine is like new. No scratches, screenprotector, no backlight bleed, perfect except the GPS and WiFi/BT.

They told me to take pictures, so I am covered if there is something wrong, when I get it back.

Still... I am in doubt.

They wrote me another mail today:

"Without going too much into detail, all that is needed for the fix is available at our repair centers.

If you wish to discuss any matter over the phone, please be advised to call our hotline at the number below.

Have a nice weekend!

We hope we've been of assistance."

I really do not know if I have "the courage" to send an RMA. :-)
[Asus  Eee Pad Transformer Prime] vittogn:
. 15 update is giving to me exactly the same results :-(
[Asus  Eee Pad Transformer Prime] drewskee:
Hey Gary, If your reading this please do us ALL a favor, tell ASUS HQ or whomever needs to know that for the unlocked bootloaders we NEED (not want) NVFLASH ACCESS, ASUS!!!
[Asus  Eee Pad Transformer Prime] hitekdroid:
Returned my BCOK Prime for a C20KAS and the wifi signal is way better. It actually works around my house now and doesn't lose signal when moved. I don't need to use bluetooth so I can't comment on that, but I will try to connect a headset or ps3 remote and let you guys know. I am way happier, plus the one from Gamestop comes with a few free games! Way to go gamestop(coming from a person that hates Gamestop). Forgot to include the Bcokas prime showed between 70-90db at best and would go up to -200 when moved positions or a room away from the router. This one shows -45 to 55 on the floor wth the router. Don't think software is gonna fix this problem.
[Asus  Eee Pad Transformer Prime] cameronsutor:
That's strange ... I just got off the phone with an Asus rep and was told that they are working on a software fix, because this bluetooth issue a lot of us seem to be having is not hardware related. I'm not sure what to think: It may actually be software related, because the WiFi and Bluetooth work well separately, but when they are used simultaneously there is an issue. It could be something like when bluetooth is active, less power is provided to the WiFi module ... who knows. To be honest with you, I don't even think Asus does - this is at least apparent with conflicting comments made by the reps.
[Asus  Eee Pad Transformer Prime] opentoe:
If you are calling the general Asus support line they may not even know about the issues here. I had to call their "tablet" support line to get that it is a hardware issue.
[Asus  Eee Pad Transformer Prime] cameronsutor:
The regular support person just asked me a couple of questions and then transferred me to the tablet support department. Also, I made sure and asked what department the guy was in before I started answering all the - in my opinion - unnecessary questions. I even informed the guy that I received an email from the tablet support department and that they told me they would send me an overnight shipping label if the factory reset didn't work (they never responded to my second email which provided them with my shipping info, which is why I decided to call them) ... maybe the guy I got didn't know what he was talking about. At one point he tried to convince me the issue was with my ISP. This was even after i did a speedtest (both before and after connecting and streaming via bluetooth) with him on the phone. I may try calling back tomorrow and see what the next person I speak to says.

I'm glad you are having better luck than I am.
[Asus  Eee Pad Transformer Prime] newellj79:
There is alot to read in this thread. I just bought a pair of motorokr s305 headphones to use with my prime. After reading some of this thread I tested my wifi/bt connection. With bluetooth off I get 25mbs download, with bluetooth on I get 6-7mbs download. I've never used bluetooth before so I'm not sure. Is this normal? It seems some people are dropping far below that. If the device was functioning properly should there be any drop at all? I'm also sitting 10 feet from my router. 30 feet away I get almost no wifi signal w/out bluetooth.

edit... there is no way this can be right. I've never once seen netflix have to buffer after starting a program. Now it is choppy and buffers often. From what I gather it's going to be two weeks until asus has a fix?
[Asus  Eee Pad Transformer Prime] EVCT:
Based on my experience with the TF201 I think this is a firmware issue. I've come to this conclusion because when my Prime connects to my Router and I connect either my blackberry bold 9900 or my PS3 controller the wifi is essentially useless.

However, when I connect my TF201 to my wifi access point instead of directly to the router (when I'm on a different floor) and I connect either my bold 9900 or PS3 controller I experience little to no wifi degradation (verified using speed test).

The only caveat is that I have a relatively slow service 7 mbps download and 1 mbps upload so I don't know whether someone with a faster service would observe a drop where I might not.

By the way, my results have been the same with the last three firmware versions including .15
[Asus  Eee Pad Transformer Prime] newellj79:
Still would like opinions on my previous post but I'm curios if anyone has confirmed that this problem exists in the ROM posted in development.
[Asus  Eee Pad Transformer Prime] buxtahuda:
I agree. I see 0 degradation of connection speed (although our speeds are nothing great around here... unless you want a 50GB monthly cap) when I use my BT controller or transfer files over bluetooth. I used to get the fallout.

I had wondered a while if my helping the stock antenna get better connection from the pogopins had anything to do with it, like a weak connection between the two lets a lot of interference in and makes what's being transmitted garbage (because even when in fallout, signal does not degrade, just the through-put and therefore the information being transferred).

But I still think it's mostly s/w issues dealing with our wide range of quality across the same h/w. Kind of a combo.
[Asus  Eee Pad Transformer Prime] bimbobo:
... the FW 15 fever is here :-)

We are all waiting some kind of news about the WiFi/BT, but it seems that 15 is not addressed to the problem.

Gary mentioned som days ago that a patch should be released for that.. but at the same time both Gary and ASUS CS in DK ask for a RMA of the unit to have the issue solved. This message I received from them as long ago as yesterday... (it seems they have the pieces to be changed, on the contrary than US).

What are you guys thinking? RMA or where is this patch?

Gary you are welcome to answer :-)

Why do I still hope that it's a sw issue? Read this thread about horro history/wiating time:

http://www.transformerforums.com/fo...ecieved-their-repaired-replaced-tf-201-a.html
[Asus  Eee Pad Transformer Prime] newellj79:
I think at this point I will be calling Asus for a rma tonight or tomorrow. The bt/wifi drop out is not acceptable for me. I watch Netflix a lot and can't because of it. Over disappointing.
[Asus  Eee Pad Transformer Prime] hitekdroid:
Just return it if you can. I'd rather get another Prime the same day rather than wait for shipping. Also, test it nearby. My old Prime's wifi sucked and would dropout without using BT. I had it for 2 weeks and wifi suffered from HC to .13 and .14. This new C20K works perfect(aside from minor light bleeding)right out of the box and the updates changed nothing.
[Asus  Eee Pad Transformer Prime] cyanide01:
Bluetooth on .15 doesn't work at all. Just says turning on bluetooth and doesn't do anything at all. Really hope this gets fixed in the near future. I wouldn't use it as much thats why I barely made the discovery today. Bummer :(
[Asus  Eee Pad Transformer Prime] newellj79:
I'm past my return window from best buy. :(
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I really don't know what to make of this at all, it seems that since the 14 and 15 upgrades my wifi is much better at home at least. Still have issues with wifi dropping to like 400kbps when something bt is connected though
[Asus  Eee Pad Transformer Prime] splint84:
Can anyone else confirm on the latest firmware if using bt drops WiFi speed? I can live with poor gps but WiFi and bt need to be solid. Is there any differences between UK and US versions? I'm in the UK and read that the UK version didn't have WiFi issues however the prime i returned most definitely did!
[Asus  Eee Pad Transformer Prime] newellj79:
I suffer from wifi/bt dropout out on .15. I just recentyly realized that this was a problem and still don't know what to do about it.
[Asus  Eee Pad Transformer Prime] bimbobo:
Gary, please where is the patch that should help with WIFI/BT?

You wrote about that mid February, and unless it was in OTA 15, we have not seen improvements.

That's the only thing many of us need.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Mine is currently on .14 just so I can use my PS3 controller without running Six Axis Controller & PairTool.

I do not currently experience WiFi/BT fallout (have not tried the .15 beta yet... tired of setting up my folders) and haven't since somewhere around .11.1.

Battery still sucks on .14 for me (running through the dock+tablet with moderate use in about two days) and on .11 I never experienced the graphical glitches in YouTube and such.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I'm pretty damn sure that whatever they've done to the wifi firmware has made things considerably better because sitting in the office, where I used to have all sorts of issues, I have 3 bars and speedtest shows consistent speed. I'm actually quite impressed with this, going to keep testing, but I can't see any appreciable difference between my iPhone and the Prime now

For my BT/Wifi issues, I see my speed drop to 1Mb with BT on and transmitting, tested with my little headset and a sixaxis controller
[Asus  Eee Pad Transformer Prime] Pyr0x64:
OK, you can add my Prime to the list of units with WiFi speed drops with BT enabled :(

I've just tried listening to music on my BT headphones and ran a speedtest and the speed is much lower than without BT enabled.

It only seems to affect the download speed though.

Also streaming video is awful with buffering and stutters

Has anyone heard anything more from any Asus personnel?

Is there anyone in particular that UK customers should be contacting?

I know Gary says "If you are in a region other than North America, please contact your local service team."

But where do we find our local service team?

do we just fill out the online form here? http://vip.asus.com/eservice/techserv.aspx
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I just spoke with Asus, my unit is going back for repair, there's a hardware fix for the BT/Wifi issue but they are backed up by 2 weeks currently so I'm going to wait it out a bit.

I'm hoping things go well, my unit has been quite good to me, and the latest .14 and .15 did wonders for my wifi. One thing that I just emailed Gary about is that the unit is really dim witted when it comes to switching between multiple AP wifi's. Mine sits on an AP thats -72 while theres another that's -55 right next to me. It could be by design however so as to limit bouncing between APs too much
[Asus  Eee Pad Transformer Prime] buxtahuda:
I've noticed this as well, but thought (due to my connection speeds) that it was actually connecting to the better AP but just not displaying the fact. Soon as you turn the screen off/on it registers the better AP as the one its connected to, for me at least.
[Asus  Eee Pad Transformer Prime] bgm307:
Anyone notice the frimware version numbers on the 300 Pad? http://www.engadget.com/photos/asus-transformer-pad-300-0/#4847474 Scroll over to the end there is a screenshot of the info. GPS is 6.9.14, wifi is 6.3.1.23 and bluetooth is 9.28. I know that the hardware might be different but these sure look like more advanced versions of the Prime firmware.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Well you have to think they have several beta firmwares in house that we dont see
[Asus  Eee Pad Transformer Prime] opentoe:
Gary's message about having an OTA was way before it was determined a hardware fix is needed. PLEASE read the other posts on this forum that clearly state a hardware fix is needed. This information is directly from Asus. I'm one of the posters that have this information. The message is still saved on my phone. I'm to return my tablet in via RMA for a hardware fix.
[Asus  Eee Pad Transformer Prime] EVCT:
please let us know your results when you get it back. Personally I remain sceptical that this is a hardware issue given that the issue doesn't, manifest itself when my Prime is connected to my AP instead of directly to my router.

In any case I hope it gets fixed as the ability to use a wireless PS3 controller was one of the main reasons I decided on a Prime over an iPad.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I've got no problems using a ps3 controller, have you tried?
[Asus  Eee Pad Transformer Prime] buxtahuda:
I concur. I can use 2 controllers! (sadly, they don't work correctly :rolleyes:) While streaming high quality through Google Music.

I do not doubt the fallout, but I do encourage a factory reset or two or a manual installation of an update; I used to have the fallout but no longer experience it.
[Asus  Eee Pad Transformer Prime] EVCT:
If you go a page I outlined my experience. Basically, I found that when my Prime is connected to my router and I connect either my PS3 controller via bluetooth or my blackberry bold 9900 via bluetooth (basically using it to remote control the Prime) my wifi goes downhill and basically becomes unusable.

On the other hand, if my Prime connects to my AP instead of my router and I connect my PS3 controller or Bold 9900 via bluetooth wifi is only minimally affected.

So its not that I can't connect my controller to the Prime it's that my wifi goes downhill when I use it - thereby limiting the opportunity for online play and not being able to use my bold 9900 limits my remote control options when viewing Netflix.

But again, the reason I suspect that this may not be a hardware issue is the significantly different (and better) experience I get when connected to my AP instead of my router.

In any case, hopefully those who have received units with hardware revisions can comment. I don't mind doing an RMA if it is going to actually work but at this point based on my differing experiences I remain skeptical.
[Asus  Eee Pad Transformer Prime] bimbobo:
Exactly.. first I do not believe that it is a hardware issue, but they probably replace some hardware because the issues are multiple. Weaker WiFi for example, compared to other products.

The other thing is, there are people with RMA who could not get help yet, because of missing parts in repair centers, expecially in the USA, but not a sigle post has been made by anyone, who got the Prime back "worldwide" and notice a better WiFi/BT.

So either none has got it repaired yet or... they forgot to post their new experience after repair was done.
[Asus  Eee Pad Transformer Prime] UnitedWeFall:
I finally got around to testing my wifi transfer speed (Prime is about 2 weeks old, serial starts with C10).

I'm getting about 1.5-2MB/s from my NAS (right beside the AP) which usually gets 10MB/s+ on my other wifi devices.

Is this much less than everyone else is getting? Just trying to decide if I need to return it to Asus.

Cheers for any info.
[Asus  Eee Pad Transformer Prime] bimbobo:
With tears in my eyes, I made an RMA for the Prime.

I found out that it will be sent to a repair center in Sweden, and that ASUS Sweden knows about the problem. (ASUS DK did not)

So After talking with ASUS DK and SE, I filled the form and await the mail with UPS label.

I really hope that they will only replace parts, and not all the unit, cause it's perfect except WiFi/BT.

2 weeks wating and hoping. :( :(
[Asus  Eee Pad Transformer Prime] Cyberdyne_Systems:
I am sorry to disapoint you, but I just got mine in return from chech republic with "no problem found". (RMA via rma.asus.se)

I got same device returned, an I also got informed at first that the problem was known..

I will wait some time until I try RMA again, so that service center learn how to fix this.
[Asus  Eee Pad Transformer Prime] bimbobo:
Well if this is true, they are lying.

This is the mail ASUS 2nd level sent me the 24th February.

Quote

Dear XXXXX

Without going too much into detail, all that is needed for the fix is available at our repair centers.

If you wish to discuss any matter over the phone, please be advised to call our hotline at the number below.

Have a nice weekend!

We hope we've been of assistance.

If you continue to experience issues in the future, please do not hesitate to contact us.

From Sweden: 08 587 69 407

From Norway: 23 16 26 82

From Denmark: 38 32 29 43

From Finland: (09) 69 37 96 90 (10:00-18:00) [GMT+2]

Best Regards,

Patrik

ASUS Customer ServiceEnd Quote