yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] tsc123:
Summary of my experience

My Prime had IML74k.US_epad-9.4.11 and OTA to .14 when I bought.

Back in Germany WIFI didn't work so I flashed DE_epad-user-9.4.2.11

=> now WIFI was good and also GPS was not too bad (outside the house of course!, depending on the position up to 11birds) but I had complete fallouts when listen via BT headphone youtube videos.

ASUS support recommende to update the firmware.

Now I updated to IML74k.US_epad-9.4.15 and the fallouts are gone, but there is still a drop of WIFI downloadspeed of a factor of 4-10 (but no complete fallout) Upload speed is not affacted at all.

Interesting is that now GPS doesn't work anymore.

The WIFI performance (with switched off BT) of the Prime is the same as a Galaxy S or Galaxy Tab 10.1 (independed if you are on firmware .11 or .15).

-> my experience on a Prime (C2OKA...)
[Asus  Eee Pad Transformer Prime] neo1738:
Gary is away traveling until 3/4 as per his signature on the op here.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
And when Gary is away traveling, the entire user base of a $500+ device which has sold (probably) a few hundred thousand units gets to sit idly by and wait for his shepherding hand to return so that they can get responsive competent support.

Really? How ridiculous is this situation? WHY ARE WE SO DEPENDENT ON GARY, PEOPLE???

Sorry for the shouting, but all these "Gary" comments are getting annoying. The fact of the matter is that Gary should be able to fall off the face of the earth (and I sincerely hope he does not) but it should not effect people's support experience with this product. He's one man, in one country, and even worse he's in Marketing. This whole scenario is maddening.

Edit: Nothing against marketing people, and I don't mean that derisively. I simply mean that if we're depending on any one person as the primary point of contact for support, shouldn't it be someone who's in support?
[Asus  Eee Pad Transformer Prime] nortuc:
Few people have ever been more right than you are at this moment! I have been thinking the same thing for weeks.
[Asus  Eee Pad Transformer Prime] Arie Prime:
Whille traveling........Is he also using the Asus prime ?

Unable to report due to low WIFI capability :)
[Asus  Eee Pad Transformer Prime] bimbobo:
After weeks of reading from Gary and contacting different ASUS people, I believe that Gary cannot do anything else that trying to save ASUS' face.

If you read his last comment, the only thing is "contact your local ASUS Support".

He promised a patch for BT/WiFi, but nobody has seen it. Why.. because there is no patch to fix this.

I started a thread..that was a complaint at the beginning, but I added the last comments after talking on the phone with a manager of ASUS Sweden. he offered me a full refund rather than a hope.

the link is here.. http://xdaforums.com/showthread.php?t=1525229

I made an RMA, UPS will send this to Czech Rep. but he killed my hope to have it fixed :-(
[Asus  Eee Pad Transformer Prime] Evo4sickness:
Wow I really LOLed on this one
[Asus  Eee Pad Transformer Prime] Arie Prime:
Final Answer regarding WIFI performance

One interresting suggestion:

Let ASUS in front of camera perform a "Full" WIFI performance test

with the prime Tf201 and Tf700

Yhis Including long distance

The Outcome will prevent any further discussions
[Asus  Eee Pad Transformer Prime] caanda45:
I think that Asus is giving refunds based on a number of criteria and also to those who yell the loudest...

I gave a list to Asus about issues with my prime and depending when you bought it the issue that seems to have the most traction is the removal of the GPS spec.

On numerous phone calls to Asus they always mention it as a reason for my refund...my spider senses fell that legally removing a spec after you have the product is a legal quagmire...So it is easier to refund the customer.

My refund is in the mail but I think the removal of the GPS spec and when you received your prime are traceable and with those who had it before the spec was removed are all offered a refund if they ask for one!! IMHO

I will report here when the cheque comes.
[Asus  Eee Pad Transformer Prime] newellj79:
I've now sent 3 emails to asus regarding issues with my prime. I haven't mentioned the gps to much yet because while disapointed I thought if everything else was working I may could live with it. All I was hoping for was to get it fixed. I'll give it a couple of more days before I start asking for my money back. I certainly qualify as I have one of the early primes that certainly advertised gps. Again, I'm disappointed in lots of things, service especially...
[Asus  Eee Pad Transformer Prime] caanda45:
I had the same experience numerous calls and then I had enough and wanted my money back, once I asked for a refund the technical rep put me on hold and came back and said no problem they will issue a refund. I had to send it in to North Bay Ontario which is the Eastern Canadian service center. Then then in turn have sent it to the head office in a suburb of Toronto. Had to e-mail the initial service rep and he has always gotten back to me with updates. But still do not have the cheque in my hot little hands.....I am not as patient as before, so I will stay on top of it and e-mail again. I will report back here a status update of when I get my cheque!!!
[Asus  Eee Pad Transformer Prime] bimbobo:
So, the essence of tha last reports I read in this and other threads is that the famous patch and the famous procedure to have the BT/WiFi issue fixed is just "smoke"?

Many have offered refunds instead of a hope that the issue can be fixed.

Mine will be picked up today, but they took the hope away from me 90%.

I do not recall that I have ever had some many problems with anything I bought...

Let's trust us with the IPad3, maybe the money I will end getting back, will allow me to buy that instead :-( :-(
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I will tell you exactly what's been going on. In so far as the fix for this is concerned, what I think has basically been happening is that those who have RMA their devices have unfortunately been guinea pigs for the benefit of the rest of us. Asus would never come out and say we don't have a fix but we need you to send your units in so that we can learn what the problem is and test different ideas, so they have just strung people along a bit. I can't say I'm surprised, shocked, angry etc, it's the only way to resolve the issue. Obviously the problems are not consistent, probably some bad piece of manufacturing combined with bad hardware combined with poor design etc. The only way to track something like that down is to get as many test cases as possible, and that's exactly what they have been doing. Now there is a rumor of new parts coming out for the units. These new parts, if real, are probably a combo of better design, better components and probably assembled in a way that makes the manufacturing process far less prone to mistakes.

Asus messed up, they know it, we know it. Typical policy is to usually say nothing, either negative or positive, negative cause it would affect their bottom line, positive because they need to be certain it all works before saying anything. I believe that Asus has been giving people full refunds if they request them, so as frustrating as this might be they haven't robbed anyone of anything. IF I get frustrated I'll return mine, but mine works alright for now so I'll keep waiting some more
[Asus  Eee Pad Transformer Prime] caanda45:
I think you pretty much nailed it, time will tell if you are right about the new parts.

I still believe that Asus in a legal sense are also giving people their money back based on the changed spec in GPS, depending on when they got theirs. Also it is easier to grease the squeaky wheel and those asking for re-funds go away and stop commenting on different forums.

I will do that as soon as I have my money...lol this is what I was offered by Asus....

Thank you for choosing ASUS products.

For DOA case listed below, a refund would be processed back to you, which has already been approved by our ASUS facilities.

Please kindly let me know if the credit is acceptable or not. If yes, we will issue the credit to the distributor/reseller directly and you will get your credit from the distributor/reseller.

In this case, please fill in the part of VENDOR (distributor) and email or fax me the invoice (FACTURE) of the unit provided by the distributor/reseller.

I have chosen the cheque, will wait awhile till I get another tablet.....not sure what it will be.!!
[Asus  Eee Pad Transformer Prime] chamberc:
Actually not the entire base. Less than1% have issues.
[Asus  Eee Pad Transformer Prime] caanda45:
I do not believe that figure at all, it is higher than that. I talked today to the retailer I bought from, sent him here and he passed on the wi-fi/bt issue and got back results from 10 customers he sold TFP to and they got a 25% failure rate in the 10 tested where with bt on the wi-fi crashed or was unusable.
[Asus  Eee Pad Transformer Prime] westcoastgeek:
I would just liek to know if I should continue buying and then returning units until I get a BT/wifi unit that works, or will ASUS come out and tell me to wait a month or two until they get this fixed for real.
[Asus  Eee Pad Transformer Prime] zoltan35:
Well, breaking news on my end. I checked the status of my RMA and it is "Ready for shipping". It has been sitting at Asus Texas facility for over a month now, awaiting parts. I am crossing my fingers that it is indeed fixed, but I guess I will know for sure in a couple of days. I suppose they'll ship it within a day or two, so I should have it by Friday. Will share my findings with the group.
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Are we losing the plot in this thread. This was started by Gary whose last post was 14 Feb. I, like many others, have a severe wifi degradation when enabling bt - but it doesn't drop out completely thus not falling into Gary category. All I am asking is WHAT IS THE PLAN ? and would Gary please close out this thread.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
No no no no no, don't make that mistake, the "complete" failure is not a complete failure. I told the Asus guy mine drops to 1Mb when BT is on and he didn't miss a beat just kept going with the RMA. You need to contact Asus
[Asus  Eee Pad Transformer Prime] nortuc:
Louisa plairma

I have bought and returned two Primes. Both had very weak wifi and no GPS. I never tested BT/Wifi performance. The wifi on both was barely useable in my small house, where three other wifi devices (two laptops, and an Ipod) worked perfectly. I took the second Prime to a hotel that offered free wifi in all rooms. The wifi in my room was so weak that it was unuseable. I spoke to the manager, and he said that in two years of offereing free wifi at the hotel, I was the first person to complain that the signal strength was weak.

I do not believe the failure rate is less than 1%. I believe it is more than 50%, based on the odds of me getting two faulty units. That 100% in my case.
[Asus  Eee Pad Transformer Prime] newellj79:
I have three emails in and one pm to Gary. I've yet to hear anything, not even an acknowledgment. If I don't here from them by tomorrow (my day off), I will be calling to request a refund. I really, really wanted this thing. I may could live without the gps, but not the wifi/bt drop off.
[Asus  Eee Pad Transformer Prime] bimbobo:
My Prime arrived in Zcech Rep. today.

Now let's see if they fix the WiFi/BT issue.

I hope that they will send it back this week, as ASUS 2nd level in Sweden told me that they use to send it back i a week.

I think the issue will not be solved, if they do not test it correctly.

I'll post some feedback.

About Gary, I have not seen reply from him either. PM, Mails and here in this thread no sign og him.
[Asus  Eee Pad Transformer Prime] Techie2012:
Do you really believe that? I have ordered and returned 4 primes, from different stores/batches. All of them were defective. In my math book that is 100%, not 1%.
[Asus  Eee Pad Transformer Prime] barryflanagan:
You are the 1% :)

It strikes me though - with so many people on these forums having gone through multiple Primes trying to find a working one, for the 1% to work there must be a whole bunch of people who managed to get a working one WITHOUT actually buying ANY :rolleyes:

Obviously the maths on this is beyond me. I am the 99%
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
I don't think anyone has made this point yet, so here goes...

Let's assume for argument's sake that it IS only 1%. Let's also assume that the normal EXPECTED rate is 5%, at least.

If we assume both of those figures as true, I think that makes this situation even worse, because what it means is that ASUS apparently can't keep up with servicing a failure rate that is only 1/5 of the expected failure rate. If people were getting prompt and responsive service, they wouldn't need to PM a marketing guy and fret about whether he was traveling or not. People wouldn't be sitting around weeks waiting on parts, or waiting on responses when their Prime has been RMA'd and nothing has happened for weeks.

In other words, if you do believe the 1% figure, I'd be even more worried.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
They're pulling a Microsoft about the Xbox 360 failure rate. Years later the true number comes out and it was about 35%. I have had 2 primes with the same wifi/bluetooth issue. I've seen someone posted they have gone through 9, another that has gone through 5 or 6. 1% my ass! A lot of people on here are sitting on their Primes waiting for the supposed parts to fix their Primes to come in. The number is a lot higher than 1%, me personally, I think it's every Prime and a lot of people just don't understand what the problem is.
[Asus  Eee Pad Transformer Prime] Colombiano80:
i agree with you too. people dont' realize that the issue exists with their prime simply because they don't have bluetooth speakers/headsets. could be that bluetooth streaming devices aren't as popular as we make them out to be.

my $0.02 the problem is more broadscale.
[Asus  Eee Pad Transformer Prime] diecast17:
I agree I had 4 Primes and they all had the Bluetooth/Wi-Fi issue.
[Asus  Eee Pad Transformer Prime] bimbobo:
...1% is just a figure, thrown there in an interview, not to lose the face.

I believe that all Primes have it, if people tested it the right way. It's simply a "design" failure in the hardware part.

The major issues are on WiFi, GPS and WiFi/BT..the rest of the prime itsels was excellent for me. No reboots, backlight bleeding, crashes, perfect.

Only the part of hardware that had with networking/GPS is faulty. But, even a weaker WiFi alone is not a problem for Mr.Smith, surfing on the couch.

BT, as somebody wrote, is not a "common" thing for Mr Smith type. He uses the built in speaker and mic for Skype or whatever.

So 1% is just their dream.. and the fact that they offered me a full refund, NOT a replacement, NOT a repair in the first place explains all.

I insisted for the RMA, and I wait now.

I think it will end with a refund... but I did not give up at first.

Gary is gone... I am thinking that I was so happy he was in this forum, but now I see that as a strategic thing, using a bunch of people here as betatesters, 'cause their own engineer "did not get it", and they now realized how POOR their product is and cannot change it, with just a fw or else.
[Asus  Eee Pad Transformer Prime] caanda45:
Until Mr. Smith takes a drive and @ the small little motel/hotel and the wi-fi makes is inoperable cause the unit has poor wi-fi, or they go for a plane ride and in the airport they cannot connect to the wi-fi to stream the news or do what they usually do on the couch....how happy will they be??? Not very happy at all.
[Asus  Eee Pad Transformer Prime] newellj79:
Just called and got my rma. The agent "Kevin" did not know anything about a hardware fix being available this month. He said it was probably a rumor. That said, he didn't sound very knowledgeable and really wasn't that pleasant to deal with. I sure hope this gets fixed. I will be requesting a refund based on the GPS if they don't get it right the first time. I don't plan on going months without a tablet. Here's hoping.

---------- Post added at 09:22 AM ---------- Previous post was at 08:42 AM ----------

I received my RMA info but know shipping label yet. I should'nt have to pay for shipping right???
[Asus  Eee Pad Transformer Prime] buxtahuda:
Did you specifically bring it up with them? If you did, or they said they would supply one, it'll take a while for the label to get to you. If they haven't said anything, I'd contact them immediately and demand one.
[Asus  Eee Pad Transformer Prime] newellj79:
I'll give them a call back this afternoon. What a pain in the ass.
[Asus  Eee Pad Transformer Prime] wbwjr:
I returned my Prime and I'm now waiting on the TF700. I'm currently on the Apple Store website and I'm very tempted to pull the trigger. Please, someone talk me off of this ledge and tell me to wait for the 700.
[Asus  Eee Pad Transformer Prime] newellj79:
Dont do it. Even if you can't wait for the infinity. Let me change that, I wouldnt do it. The fun of android for me is the custimization and the development by people here. That's just me. I just got my RMA number to try and get the bt/wifi fixed. If they can't do it I'll get a refund and try to find something else to get. But it for sure will be android. My two cents...
[Asus  Eee Pad Transformer Prime] Maximus205:
I'm taking the plunge to the ipad3. Returning my third prime C2 tonight. As far as customization I can do that when I upgrade my phone to the galaxy nexus next month.
[Asus  Eee Pad Transformer Prime] n8mack33:
I guess Gary is back based on his edit of the OP. I suppose it will be interesting to see what he says. My prediction is this issue is hardware based and can't be fixed.
[Asus  Eee Pad Transformer Prime] mario_1603:
hi, i hope you guys can help me to make a decission, im from El Salvador and i want to buy a prime from amazon because my brother will be here in may but i was reading all your post and i dont know what to do if buy it or not, because here in El Salvador there is not asus support and i cant return it, do you recommend me to buy the prime or not ? i hope you can help me

pd: sorry for my english
[Asus  Eee Pad Transformer Prime] caanda45:
I think if you 20 to 30 pages of the thread you can get an idea of what to do. Trend lately is to return them.....from what I have read, including myself.
[Asus  Eee Pad Transformer Prime] tsc123:
Feedback fro ASUS support

I complained my WIFI/BT problem and recieved the following feedback

______________________________________________________

Hello,

The BT and WIFI is controlled by a single chip therefore, both are utilizing the same antenna for connections. While streaming, WIFI or BT speed or bandwidth connection will be affected and may cause connection to drop depending which device has the priority on the network. A possible software patch, driver or firmware update may resolve the issue and will improve connectivity, there is no guarantee that this may happen. Our Software Team is looking into this and a hot fix may be available soon. Meanwhile, we recommend not using both WIFI and BT simultaneously to avoid connection drop.

Thank you,

ASUS Product Support

Toll Free: (888) 678-3688

Essentio Desktop: (877) 339-2787

Business Hours: 24/7

__________________________________________________

Nice recommendation :(
[Asus  Eee Pad Transformer Prime] bl117:
This is my 3rd prime purchased from best buy. All have horrible wifi so now i just have an access point in every room of my house so i can connect. They are netgear wg302s and 2 linksys e4200s. Ive given up on a fix.
[Asus  Eee Pad Transformer Prime] oblig:
My first post - I have been enjoying my Prime and recently purchased the app Tablet talk - however when I try to connect to my phone using Blue Tooth my Wifi drops massively. I am in the UK - what do you suggest?
[Asus  Eee Pad Transformer Prime] bimbobo:
I will exclude a software update to solve this.

If a chip is used for both WiFi and BT, it's does not matter which priority, as these are used simultaneously.

I expect that they replace the chip or a new motherboard with separate chips.

Mine has been is "repairing" status the last 2 days and no news.

I could understand this as good thing, because they are actually doing something, or a bad thing, 'cause they do not know what to do.
[Asus  Eee Pad Transformer Prime] newellj79:
That is very disappointing and in no way acceptable. :(
[Asus  Eee Pad Transformer Prime] bgm307:
I don't know if the new tf300 is using the same chip but if you look at the FCC filing for the 300, it looks like Asus is giving up on simultaneous wifi and BT. Look at the second footnote.

Product Name ASUS Transformer Pad

Trade Name ASUS

Model No. TF300T

FCC ID MSQTF300TNH615

TX Frequency 2412MHz~2462MHz

Type of Modulation DSSS/OFDM

Antenna Type PCB

Device Category Portable

RF Exposure Environment Uncontrolled

Max. Output Power

(Conducted)

802.11b: 16.84 dBm

802.11g: 11.29 dBm

802.11n: 9.66 dBm

* Note : Per FCC KDB 616217 D01,

(1) The output power of BT is less than 10mW ,so SAR not required .

(2) BT & WLAN can’t work simultaneously, thus simultaneous mode is no need.

https://fjallfoss.fcc.gov/eas/GetApplicationAttachment.html?id=1644817
[Asus  Eee Pad Transformer Prime] Mtbr442:
I have received three emails from ASUS Product Support concerning this issue. One asking if I had the latest firmware, one with the above statement (not encouraging considering the Prime has been on the market for over two months), and the last was for me to submit for an RMA. All of these were from different techs and each has a different Case ID. I should have them all send me a replacement per the ID and then pick the best one! HA
[Asus  Eee Pad Transformer Prime] demandarin:
good find. so it's safe to assume this will be the same for the Tf-700/Infinity Pad also.
[Asus  Eee Pad Transformer Prime] junrider:
I hope not, I can see it for the Pad 300 if its suppose to be a watered down version, but not the Pad infinity. I guess we will just have to wait....

So I take it 2 things are now scratched out of the Prime, whats next?
[Asus  Eee Pad Transformer Prime] demandarin:
being a watered down version has nothing to do with FCC filing. more than likely all devices will use same chip or have same thing. only one that might be different is the LTE version. since it'll be using the S4 qualcomm chip with built in radio. but then again the wifi/BT component module is likely separate from that. so chances are good same is used throughout all devices. you have to remember also, lots of people reported having no issues steaming wifi and using BT also. so seems to be a hit or miss kinda thing or the way people using it. not sure.
[Asus  Eee Pad Transformer Prime] Colombiano80:
wait...where do you see "lots" of people claiming they're fine. as it is, i haven't seen ONE person claim they're perfectly fine. i for one had 12meg up/down with BT on but i had to be connected to my company's 100 up/down link to get those speeds.

once i went home, i got nothing, or crawling, which is essentially the same.

PLEASE show me where someone had absolutely ZERO side effects while streaming with BT.
[Asus  Eee Pad Transformer Prime] junrider:
Youd think it should perform like all the others, but like the GPS its a hit or miss with the prime. With this thread accumulating over 1040+ posts and we know of no hardware changes till the end of the month, seems wierd because every prime gets the same update. If restoring back to factory doesnt help, the prime has 3 things to officially state as a flaw 1) aluminum backplate 2) GPS 3) and possibly Bluetooth/wifi fallout when used together

There is the serial number thread also looking looking like a hit or miss but not as bad as the GPS and the bluetooth/wifi fallout
[Asus  Eee Pad Transformer Prime] mario_1603:
last week i pre order the prime from amazon but right now i cancelled the order, i dont want all this issue, i think i going to buy the eee pad transformer tf101