yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wynand32:
I'm going to keep saying: I have this with other devices, and the issue simply isn't unique to the Prime. My Samsung Epic 4G Touch does EXACTLY the same as my Prime. Stream audio via Bluetooth headphones and wifi drops to nothing. Can't browse or otherwise access the network until audio streaming is stopped.

I'm sure there are other devices as well. Granted, my OG Transformer does BETTER than the Prime, but there's a dropoff with it, as well. The Prime does have some problems where other devices don't, but I really don't think this is one of them.
[Asus  Eee Pad Transformer Prime] newellj79:
I'm new to bluetooth headphones. Bought a pair just for my prime and love them. They work great, when you don't have to be connected to the internet. Like most others here, the wifi becomes all but unusable when you streaming. I wondered if this was common with other devices. I tested it on my TouchPad running CM9. It did'nt drop anything. Still d/ling at 29mbs.
[Asus  Eee Pad Transformer Prime] :
For many of us the concern is not that this problem is exclusive to the Prime (I am sure other devices have a poor design as well . . .) but that there are devices that do not suffer from this issue, so in theory, one should be able to expect to use your BT headphones while watching netflix. I can on my Galaxy SII, and I am pretty sure I would be able to do it on a Ipad (If I could get over my distaste for apple and IOS).

The simple solution to the long unending drama would be for ASUS to just tell us plainly whether this will be remedied or not. My guess . . . it will be another feature that will no longer be supported just like GPS.
[Asus  Eee Pad Transformer Prime] hungrybear:
No issues with bt/wifi anymore.

I would just like to say that I'm not having any issues with bt/wifi after the last update. I recently had my TFP connected through BT with my Sony ps3 controller (not usb) along with my Jaybird sport band a2dp BT headset while streaming netflix without any buffering or data drops. Works perfect now! Love my Prime.:D
[Asus  Eee Pad Transformer Prime] diecast17:
Can anyone else confirm this?????
[Asus  Eee Pad Transformer Prime] newellj79:
I'm on .15 which I'm pretty sure is still the newest. I still have a problem. :(
[Asus  Eee Pad Transformer Prime] bimbobo:
3/8/2012 Update:

Users who RMA'd their units for the BT/WiFi fallout issue and are still waiting on repairs should receive an update status on or around 3/12~3/13. Additional units and replacement parts will be at the service depots by 3/12."

this is of course for North America?

We should get an ASUS European person here, because they are selling WorldWide, and in Europe there are zero info.

Mine has been at repair center since 06th March and still "repairing".

Which replacing parts Gary... more info would not damage ASUS damaged name.
[Asus  Eee Pad Transformer Prime] nortuc:
What about weak wifi?

Gary

Is it possible that replaceing these parts will fix the weak wifi problem. This is a major issue on many Primes that no one at Asus seems to care about.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
As someone who posted earlier stated, What are Asus standards to consider wifi to not be the problem? They may have a very weak standard for considering that wifi is OK. They may go in a room with 1 router, walk 30 feet away with no obsticles and get decent wifi and say that works great, we just don't know what the standard is.

I hope there is something "Magical" coming, not to steal some other companies phrase.
[Asus  Eee Pad Transformer Prime] louvass:
Unlocked bootloader

My question is will Asus replace these wifi/BT parts after a unit have been unlocked and rooted. Since it is hardware and it was a problem when shipped, just wondering.

thanks
[Asus  Eee Pad Transformer Prime] newellj79:
Unlocked, no I don't think so. It's been made very clear that unlocking your bootloader absolutely absolves them from any obligation to fix anything. Rooted, hopefully you'll just unroot it and cover your tracks before you send it in.
[Asus  Eee Pad Transformer Prime] louvass:
Yes I understand their view on unlocked bootloader.. this is a hardware issue created by them not by me unlocking the bootloader. the hardware is defective, again nothing to do with the unlocking of the bootloader. with that said... my Prime is perfect and works just fine except for the GPS !
[Asus  Eee Pad Transformer Prime] bologdl:
An Update from Gary at Asus Found this in another forum

So it appears that hardware will only be replaced if your Prime fails a predetermined test. Also the modified back cover that is used on the TF700 will not be offer to the TFT201 owners. You would have to wonder way they choose this back style cover. To me it confirms the engineering mistake with the aluminium so why are they continuing this flawed design with the Prime and not with the TF700. Lastly Gary why all the secrets please lets stop hiding behind numbers that we all know can be made to conform to what ever you want them to be. Plus we have no way to confirm or contest the numbers. We can all see that ASUS has admitted to the design flaws by confirming it in the redesigned TF700. All motherboards should be replaced if they are not at the latest part number. Why would I want a part that has suspect track record.

Items- 3/8/2012

1. For users with the WiFi/BT dropout problem we expect additional materials or replacement units in stock at the repair depots by 3/12. We apologize for some of the lengthy waits a few customers had to endure but it will be solved shortly.

2. As to the rumors of a hardware fix for WiFi/BT dropouts, the actual fix is just ensuring that the hardware utilized in current units is performing to tested standards. Basically to ensure this level of compliance we are replacing components within the WiFi subsystem on an as needed basis and then testing the units before shipment.

5. Expect to see a .16 or later release in the near future with further tweaks and updates.
[Asus  Eee Pad Transformer Prime] bimbobo:
Thanks for posting that.. I am sure one the those *****ing, but I have also RMA'ed mine, so I am excused.

Why not posting the same message here? He has not had time maybe yet.

So.. all in all this message should be pointed at NA users, EU and other continents?

I agree that it's "normal" that other companies' undercover person throw mudder on others products, but I also sure that many has a Prime with issues they did not discover simply because they do not use them, BT, GPS...

Anyway, let's see of this replacement parts are available, and when and where.

I really want to believe that someday the issue with BT, at least will be solved. I was offered full refund, but I insisted to have a RMA first, I want to give them a chance.

Gary, we hope you are still helpful, on behalf of the European users, please send your info all over the place. In Europe the knowledge about the Prime is at "ground zero" level.
[Asus  Eee Pad Transformer Prime] zoltan35:
Got my RMA'd Prime back today.

So far so good, and bad. Here is what the paper they shipped with said:

IR: Customer issue Replicated. T: The unit was tested. After testing it was concluded the main board was defective. S: Replace main board, charge unit to 25% and test all functionality.

My results so far:

WiFi is working. I connected to my router with no problem, and currently using the Prime outside, in my back yard office, with walls and windows in between. The signal drops (naturally), but I haven't lost connection.

I am able to do bluetooth file transfer to and from my phone. I don't have a bluetooth headseat but will borrow one and test.

GPS ONLY works with wifi connected, will NOT work with wifi off. In my case it's useless. I called tech support and they said that's the way it is, the prime is NOT a standalone gps like garmin. Harumph.

I sent my unit in on Feb 2, 2012 and got it back today. They did pay for shipping both ways.

PS: Tethering is still not working, the Prime doesn't see the phone's internet. Interestingly, yesterday I checked a few other tablets and they don't see it either. My nephew's Ipad does though.

EDIT: Got the tethering working thanks to the post I found in the forum: http://xdaforums.com/showthread.php?t=1438297

I am rooted, wifi-ed and gps-ed. If anyone would like me to test something particular, pls let me know. I haven't seen any other posts with returned/repaired TFP yet.
[Asus  Eee Pad Transformer Prime] Coderedpl:
My wi-fi signal is pretty weak. Gps is non-existant but then again I don't use my tablet for GPS, so i don't really "care" too much, but if advertised, i would want to have that feature.

I was wondering if those who unlocked would be eligible for some kind of repair or something, after-all it is a hardware issue and it does effect people whether or not they are locked or unlocked. I saw a few posts before that obviously unlocking terms stated voided warranty, but wouldn't that occur to something other than a common fault among a lot of others.

Wouldn't the Magnuson-Moss Act fall under here? I don't recall it specifying that it's only for automotive parts.

At this point in-time I'm not sure if I should just flash a stock-like rom, then run back to Staples and return it, or hold out.
[Asus  Eee Pad Transformer Prime] nukemanmd:
No degradation with me Epic 4g

I suffer no decline in my WiFi u/d speeds while streaming audio via BT on my Samsung Epic 4g.
[Asus  Eee Pad Transformer Prime] bimbobo:
This is the first post from a person getting a "good/repaired" Prime about BT/WIFI.

Good news!
[Asus  Eee Pad Transformer Prime] opentoe:
I had a Samsung Galaxy I temporarily bought and the Wifi/BT worked perfect together with no problems using either or. Looks like Samsung got it right. If that new Samsung Galaxy 11.1 has good specs, I may look into something like that and sell my Prime for cheap.
[Asus  Eee Pad Transformer Prime] brainimpact:
Wished I had read this Prime Forum before Friday, I ordered a transformer Prime yesterday as its a awesome piece of hardware but sadly after reading this forum and seeing all the many different issues i'm starting to think twice and may cancel it on Monday which is a shame as its so unique and sexy.

Is there software fixes in the pipeline for the issues? or is it 100% Hardware problems what can only be fixed by a hardware revision for future models?
[Asus  Eee Pad Transformer Prime] opentoe:
Customer's have had their Prime's now for maybe three months or more and still no resolution on the issues. It has been a hard road for me, and this is my first tablet experience. Most people on here have also had more then one tablet, one after the other all having the same or worse issues. Really too bad.
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
And to add to that my screen has started a hairline crescent shape crack on the bottom left of my screen, only visible in direct light while tilting back and forth, thats a bad sign, its only going to get worse. F ME!
[Asus  Eee Pad Transformer Prime] Chukibu:
I'm in the Air Force and deploying in a few weeks. Bought a TF201 because my little crappy netbook can't handle HD videos. Unfortunately I seem to have a not so great tablet. Not as bad as others, as my WiFi works, to an extent. But I'm sitting her barely able to browse the internet while the crappy netbook is streaming videos over the internet no problem.

Might just have to put up with it as I don't think the turn around to get it checked out and fixed/replaces will be quick enough before I leave. I may just return it as well. I like the device overall, but having such spotty connectivity reliability really defeats the primary purpose for me.

Pretty unfortunate.

Edit: I guess I could add that mine has pretty bad light bleed all along the left side with dark colors being displayed. I can put up with it, but it is there. Also, I've had quite a few random crashes, and freezes when just doing normal things like browsing internet with default browser, or searching the store.

I could put up with both of these if the WiFi actually worked at a functional level.
[Asus  Eee Pad Transformer Prime] mantasj:
Looks like it software problem

Hi, I had no problems with wi-fi before, and today i did factory reset, and now i do have wifi problems !!!!!!! Thats crazy!

So i had no update i havent done anything with hardware all i did is factory reset?

Is there any way to solve it with root? or i have to return it to ASUS?
[Asus  Eee Pad Transformer Prime] thenrz:
not sure what about a factory reset would do anything to your WiFi connectivity...

Did you change anything else? Since you mention not having root, safe to assume you aren't unlocked?
[Asus  Eee Pad Transformer Prime] kdn102:
Well, the BT cans I ordered finally arrived and, unfortunately, it looks like I'm suffering from Wifi "fallout" when I use them. I cannot use Youtube at all when BT is on...even without the headset paired! If I play a video from my media center (via MyNet) the video plays OK with BT on (not paired), but once the cans are paired it stops, stutters and lags horribly.

Wifi was somewhat crippled from the get go, 5 to 15 dBm less than my OG Droid. In the same room with the router the TFP showed about -60 and the Droid was -53. With the devices two floors directly above the router the TFP showed -75 and the Droid -65. I have yet to check out the signal with BT on. Speed tests were good, but actual throughput was always low.

The BT test was done less 10 feet from the router and in direct line of sight. It's an airport extreme that I have set to the least congested channel according to Wifi Analyzer.
[Asus  Eee Pad Transformer Prime] sgosnell:
I don't know why, but my Prime has always worked fine with both wifi and bluetooth. I've never noticed any issues at all with that. I use bluetooth headphones with it regularly, and continue to use the internet via wifi, no problems at all. I've done no actual speed tests, since I've seen no need. It works.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Thank you. I'm pretty sure my Prime would still work as well, but I still don't have a replacement charger to test my soldering job on my broken JayBird Sportsbands or a new headset.

I can connect all 4 of my PS3 controllers over BT and emulate different Nintendo games while I stream Google Music without skipping a beat. I suppose I'll test a YouTube video using Stick It while playing a game.
[Asus  Eee Pad Transformer Prime] Coderedpl:
At home and school connection seems fine with the prime. I should probably do a wifi analyzer test comparing it to my phone. The weird part comes in at work.

I work as security so I use the AP's of two tenants here since they passed me their info. One has some issues with their router or something because I get a warning triangle even on my laptop. The other is fine. Laptop connection works fine from where I stand/sit

But my phone from wifi analyzer reads -85 while my tablet reads -77 or so.

But the difference being my phone has a connection (blue bars) while my prime gets gray bars with no connection......ehhh???
[Asus  Eee Pad Transformer Prime] zoltan35:
Problems eliminated by replacing main board on Prime

To follow up, I have connected my Jambox to the Prime via bluetooth and listened to YouTube videos for at least an hour. My connection never dropped and the sound was just fine. So it appears that by replacing the main board ALL the problems have been eliminated. FYI, my unit was sent to Texas.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Can you please check to see if your wifi signal drops at a short distance n compare the speed to another device?? How about GPS, does it lock on a signal while mobile?? Thank you
[Asus  Eee Pad Transformer Prime] opentoe:
This is happening more and more with users with this tablet, as they are being told to try out Bluetooth WITH their Wifi. A lot of users don't even know their tablet can't perform this.

---------- Post added at 03:39 AM ---------- Previous post was at 03:37 AM ----------

Then how would you know if your Prime is ok or not if you haven't actually done any test?
[Asus  Eee Pad Transformer Prime] wizzer300:
Best Buy return experience

Well, I must have an amazing Best Buy store in my home town. I've had my Prime for over sixty days and the dock for just under thirty days. I went in to return my dock since I was going to return my Prime via RMA. Anyway, I explained very nicely the problems I was having with BT/WiFi fallout and they agreed to allow me to return the defective Prime for a full refund. They were very understanding. I placed an order for a new Prime and hope that it works.

Just thought I'd share a positive experience and maybe one of you will get as lucky if you try to return yours outside of their return policy.
[Asus  Eee Pad Transformer Prime] jjsoviet:
My experience with WiFi and Bluetooth are pretty good, but when I get to actually quantifying the difference (roughly) using Speedtest (will try WiFi Analyzer) it's a different story. Disabling BT will allow the Prime to max out at my home connection, but then shaves a third or so when connected to my Bluetooth mouse. Not that bad to drop the signal entirely, but sometimes noticeable when downloading or surfing bandwidth-heavy sites.

I've heard that we could bypass the issue if we can somehow disable one of the receivers, particularly the one on the right which acts as a primary. The secondary internal WiFi antenna kicks in and does a much better job in reception. Possible software update to achieve this?
[Asus  Eee Pad Transformer Prime] vittogn:
The drop happen when there is a tranfer in but as well. This is in my experience, just connecting a bt device does not drop wifi speed.
[Asus  Eee Pad Transformer Prime] gandalf77:
I just noticed Gary had another thread...

Gary put up this new thread on 03/08/12 :- Unofficial by Official ASUS Thread - Product Updates -

Items- 3/8/2012

1. For users with the WiFi/BT dropout problem we expect additional materials or replacement units in stock at the repair depots by 3/12. We apologize for some of the lengthy waits a few customers had to endure but it will be solved shortly.

2. As to the rumors of a hardware fix for WiFi/BT dropouts, the actual fix is just ensuring that the hardware utilized in current units is performing to tested standards. Basically to ensure this level of compliance we are replacing components within the WiFi subsystem on an as needed basis and then testing the units before shipment.

3. I am still responding to messages sent during my last two events at the end of February and beginning of March. I should be current by the weekend.

4. I will have some exciting news in about two weeks on the TF201.

5. Expect to see a .16 or later release in the near future with further tweaks and updates.
[Asus  Eee Pad Transformer Prime] MRCANNADY:
Thanks, but it has already been posted on this thread already. Cant wait to see what the good news is!
[Asus  Eee Pad Transformer Prime] Ready2Mosh:
Full unlock, not the gimped version we have now.
[Asus  Eee Pad Transformer Prime] zoltan35:
I did speed test with both my laptop and Prime. First in the living room, next to the wireless modem, then in my bedroom, down the hall, behind closed doors. The numbers on both machines are virtually the same, no significant drop in speed, despite both computers showing only two bars in the bedroom. The speed difference is something like 32kbps, not of any concern.

The GPS signal is locked while I am on wifi,(walking around) but does NOT work without wifi. I called ASUS about that and they said it will not work unless there is a wifi connection to the Prime. I guess the only way to navigate is tethering off my phone, then again, my phone has Google Maps too :-)
[Asus  Eee Pad Transformer Prime] MRCANNADY:
You just made my day!! My WiFi is fine but at a distance its much weaker than my laptop. If the new motherboard addresses this, than I will be so happy. I don't care for gps, my phone has it. ;)
[Asus  Eee Pad Transformer Prime] zoltan35:
That's exactly how I feel about the GPS, my phone has it. It would have been nice, esp. when I am flying, but such is life.
[Asus  Eee Pad Transformer Prime] kkrunner7777:
Are they hoping for a full unlock or did someone read about a full unlock somewhere?
[Asus  Eee Pad Transformer Prime] kkrunner7777:
Can you provide a link or location to this posting?
[Asus  Eee Pad Transformer Prime] newellj79:
It should be at the bottom of the first post in this thread.
[Asus  Eee Pad Transformer Prime] vvveith:
Seriously??

You paid good money for a feature that Asus sweeps under the rug after the fact and your okay with it because you don't use that feature anyways? Seriously, you paid around seventy extra dollars for that feature, regardless of whether you planed on using it or not. So since giving away seventy dollars does not bother you, how about sending me seventy dollars, I'll use the money wisely and besides you'll never miss it, you buy things all the time and don't feel ripped because you don't use half the features the product may have anyways. Good for you! This is purely principle, it's not about whether you use the feature or not. You paid for it and are entitled to some kind of compensation. If you lay down and let companies roll over you with tactics like this, it will become the norm. Accountability is required for companies that want to show appreciation for their customers. :eek:
[Asus  Eee Pad Transformer Prime] MNDaveC:
I tend to agree somewhat...

Many of these hardware features are something you don't use right away but over time you might find a serious need for them. Perhaps through a certain application or otherwise.

Once the cheaper TF300 comes out with stronger wifi & gps, I have a feeling that TF201 owners will feel a bit slighted.
[Asus  Eee Pad Transformer Prime] gandalf77:
Gary's new posting...

Here'a a link to the forum having Gary's posting:

http://xdaforums.com/showthread.php?t=1537260
[Asus  Eee Pad Transformer Prime] @bushwilliams:
Wifi/BT Drop out and my rear camera only shows solid green or snow and locks up / causes a reboot unless I switch to front camera as soon as I open the app. I sent an email to tablets a few days ago and heard nothing, sending PM now.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Yay camera issues! I still need to pop mine apart to see if it could be an obvious connection problem since people are saying that pinching near the camera causes it to start working.

Just go for a full refund from ASUS, they aren't going to be able to get everything how it should be if the last 3 months are any indication.
[Asus  Eee Pad Transformer Prime] fern420:
I received my transformer prime back today, sent it in February 8th, they had it for over a month. I'm certain they did not even open the unit, I placed 2 tiny hairs of scotch tape on the edged of my unit, ones that would get pulled off if the unit was serviced/opened, kind of a "tell all" test to see if any work was going to get done.............they were both intact meaning they never even took this unit apart, just sent it right back out 30 days after the received it, mine doesn't have ANY GPS signal WHATSOEVER! NO GPS SIGNAL NO MATTER WHAT! and wifi drops in half when bluetooth is turned on, they did not do a damn thing to my unit, absolutely amazing, I guess those reports at the better business bureau weren't exaggerating, there's a reason asus cant get BBB affiliated............now to see if i have a understanding best buy like the previous poster because I'm ready to return this fail.

"We have identified a pattern of complaints concerning customer service and service issues. Complaints processed by the BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer.

2) Customers calling the company are asked to call back or told they will receive a call back and in many cases don't.

BBB asked the company to respond to the pattern but has received no reply to our request."