yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] cvflowe:
I must say, I really appreciate how quick Tien has responded to this issue. I will be sending my C30 unit out for RMA. Now I can only hope. Do you guys recommend I do something to the unit before I send it?They did send a email saying what you should do.
[Asus  Eee Pad Transformer Prime] fsured:
Read up on the posts about RMA experiences. Take pictures etc like it is being suggested in there.
[Asus  Eee Pad Transformer Prime] NeoMagus:
I know you have to be wondering the same thing, if newer Primes have had this issue addressed, why are several C3/4 owners still claiming the problem is there? Do you have to get a C5 now to have a "working" Prime? If they have some sort of new antenna are they just trying to say now its defective out of the box since that is what they are replacing?

You can dig thru the thread they aren't the only ones.. with all the horror RMA stories no way I'd send mine in until its proven what they're doing actually fixes the problem and from what I've read if they're claiming newer Primes already have this fix.. it doesn't
[Asus  Eee Pad Transformer Prime] good4y0u:
Email tien he helps me..and iv rmad like 4 times now ...the Texas facility broke it the first time and the second so now he is having it sent to Asus USA HQ :) he's a great guy .. just pop him an email
[Asus  Eee Pad Transformer Prime] asalott2:
I'm done dealing with this company

after going through 4 separate transformer primes, ( 2 with wifi issues, one with no working backlight and another with the vibration mechanism not connected correctly, the fifth time was the charm..... until the newest update. I was getting constant wifi crashes with ALL of the tablets that I had purchased that worked, (couldn't test the one with the broken backlight). I have now tested EVERY generation of Prime table, C1-C5. C5 was the one. No crashing, no problems. The latest update once again brought back my wifi crashing issues. Also, now if i leave my tablet closed on the dock for an extended amount of time, the tablet does now wake back up and I have to hold the power button down for about 15 seconds until it turns itself back on from boot. The horrible truth is, Asus doesn't even know what is wrong with their product. Hardware, software, whatever. The fact of the matter is that it has been MONTHS and there is still no light at the end of the tunnel for this company's errors. This tblet is definitely a software issue or else I wouldn't have had this issue only after the latest update. I'm ****ing done with this company and it's awful products. I will avoid Asus like the ****ing plague from now on when buying products and will be returning my 5th tablet back to Best Buy to get my money back to spend on something that WORKS LIKE IT IS SUPPOSED TO.

---------- Post added at 01:20 AM ---------- Previous post was at 12:44 AM ----------

let me add, with the new update downloading ANYTHING takes a ridiculously long time. Also the task bar when downloading anything is ridiculously buggy when opened. It flashes like crazy and everything underneath the opened task bar disappears. The downloading icon also no longer shows that an item is downloading. it just stays stationary. Pure ****ing garbage.
[Asus  Eee Pad Transformer Prime] tsc123:
After 2nd RMA still no fix

I had my prime 2 times for RMA in Czech.

First time they send it back without doing anything, except they dropped it and the back plate had a dent.

I send it back with the complain - dent in the back plate and still no working BT/WIFI.

=> after 8 weeks and 24 e-mails I recieved it back with a new back plate but still no working BT/WIFI.

BT/WIFI is working when watching youtube and streaming audio to the headset but if I try watching a movie (via internal network) and streaming the audio to the headset it continously breaks down.

=> there is no way to get the stream running smooth again, it seems that the BT device needs a hard reset to work again. :mad:
[Asus  Eee Pad Transformer Prime] good4y0u:
Send an email to support, Gary and tien even though he's USA he might be able to give you a good redirect
[Asus  Eee Pad Transformer Prime] brkati:
i had my Prime last week for RMA in Czech. They did nothing. Still got poor Performance on Wifi with active BT
[Asus  Eee Pad Transformer Prime] cvflowe:
HI, I just received my C30 from RMA because of the WFI/BT issue. Before I sent it in It would stop while playing Pandora. After a heavy day of testing it stays connected :D. The WFI is a little better but still stinks in comparison to my other devices.

Good luck
[Asus  Eee Pad Transformer Prime] g00ner:
After latest update my wifi acts up like mad, drop outs and after Ive turned the screen off it almost never reconnects. Even during use the wifi drops out and reconnecting may take a few reboots, annoying as ****. Am trying the WPA now instead of WPA2, hope it gets better.

The problem seems to be with the connection itself, my Prime finds the wifi without problems (almost) but when I press connect nothing happens.
[Asus  Eee Pad Transformer Prime] g00ner:
Looks like it works alot better with WPA instead WPA2. So ASUS really broke something with last update. Hopefully they'll sort it out ASAP.

Edit: after a few days of use I have the same problems with my wifi as before, after turning the screen off and then on he wifi wont connect. Its really annoying. Had no problems before .28.
[Asus  Eee Pad Transformer Prime] good4y0u:
3rd rma or so they decided to replace my tab....but it has a dead pixel :/ should I be ...annoyed about this. ? ( also the rubber things that protect the dock slots are missing)
[Asus  Eee Pad Transformer Prime] fsured:
You may have gotten a refurbished prime and not a brand new one then. I would think a new one would come with the rubber parts and maybe that plastic which is wrapped around them when opening the box for the first time.
[Asus  Eee Pad Transformer Prime] good4y0u:
but should i say something about it do you think? or just..roll with it?
[Asus  Eee Pad Transformer Prime] amaectpo:
Google uses a Nexus 7 kernel 3.1.10. This means that there are already drivers for Tegra 3 for this kernel. Will there be a kernel update for our Prime's? and if so when? Long past time to do everything properly and avoid as many negative reviews. While it seems that Asus has decided to focus on users T700 and T201 users forget about. Then why call the flagship T201 and sell it at that price? Since Asus has developed jointly with the Nexus 7 Google had long been a source of a new version of Android? why Asus did not translate it to our tablet?
[Asus  Eee Pad Transformer Prime] fsured:
Check the serial number. If you got a new device it should start with a c4 or c5. You can try and ask for another but manufacturers usually have a statement about sending refurbished parts/units in the warranty. If you are truly concerned then don't call Asus. You will get a run around with the call center. Try emailing Gary or Tien.

I could be wrong but isn't there a number of dead pixels needed before a company will replace a screen? It would annoy me to have a dead pixel.
[Asus  Eee Pad Transformer Prime] good4y0u:
I have two -.- the tablet and the settings say something different
[Asus  Eee Pad Transformer Prime] 145ty:
I have these issues on my Prime as well (C3 model). Also has a lot of light bleeding (doesn't really bother me that much) and a dead pixel that is rather annoying.

Wifi is my biggest issue (along with all the other "software" issues - freezing, lag, sluggish, force closes, reboots etc.,).

I can't go any further then 10 feet away from my router (I get 20mbps, ALL other devices I get 10-20mbps at the furthest point of my house - Prime there is nothing- and after 10-15 feet it drops to about 2-3mbps)

RMA won't solve this issue if they are using the same RF Connectors - which is what is being posted here.

I trusted Asus to fix the tablet, at least with software issues. But they did nothing - really regret purchasing this tablet from them. Hoping I can get some issues solved / or even a refund. I'll never buy from Asus again as long as I feel like I have been robbed by them.

I've even tried selling the Tablet on Kijiji - but generally get messages asking me how the wifi is (everyone knows about the issues) and I can't even resell it to recoup some of the loss to put towards a different tablet.
[Asus  Eee Pad Transformer Prime] rosshalz:
I can't understand how they got it so wrong in spite of having the right ingredients.....

Come on Asus.. prime's an awesome tablet if you ask me.... if only these WiFi and Bluetooth issues are fixed....

Pm'ed tien my serial number now... hope to hear from em soon...
[Asus  Eee Pad Transformer Prime] federer:
I got mine back from rma and the wifi is better, but still half what I get on my evo 4g lte, and Asus ul30vt. They ended up sending me a refurbished model. Its better but I'm still dissatisfied because off all the software issues and I can't stream Netflix while connected to my big jambox. If I wasn't going to Spain soon I would send it back again.
[Asus  Eee Pad Transformer Prime] Eroc162:
Just sent an email to tablet@asus.com. I been stalling for the longest cause all the stories. I don't want to have multiple rma or a refurbished unit. Just want my unit fixed. Hoping for the best.
[Asus  Eee Pad Transformer Prime] rosshalz:
On a related topic, HP had published a small study on interference between Wi-Fi and Bluetooth (since both use 2.4GHz Band) and methods for Co-existence.

Go here to read the article.

the way wif-fi behaves seems to be corresponding to reduced speeds observed now.

Gary / Tien: this is probably something you guys are already aware but you can probably have your engineers look into the methods of co-existence described in page 3 onwards.

Hope this helps and we have a fix soon. :)
[Asus  Eee Pad Transformer Prime] shaji8888:
Problem with my ASUS prime

I do have an ASUS Transformer Prime C3 series. Its a lovely piece of unit. My main issue is WiFi signals. If I sit near the router, i get reasonably good WiFi signals. But a few metres and in the next room very poor signal and videos never play. I contacted for technical help several times and even sent the unit for repair to Czech. Poor service. Condition remain the same. I dont know what to do. Dealer refused to pay my money back or exchange it bec it is outside 3 months now.
[Asus  Eee Pad Transformer Prime] eSbek:
How can I check what series is my prime?
[Asus  Eee Pad Transformer Prime] whycali:
Posted this in another thread but thought I should copy it here in case it is still a relevant topic to anybody

This is my prime (with solder wicking wire providing better ground for the 3 antenna ground points to the backshell http://xdaforums.com/show...postcount=1085 running baked bean 3 preview 3) streaming hbogo and connected to a Bluetooth speaker.

http://www.youtube.com/watch?v=kJhWFH5sVmo

Could not do this running stock and prior to fixing the ground points
[Asus  Eee Pad Transformer Prime] micaman:
From the looks of your WiFi meter i am assuming your router must be in close proximity to the prime. Not to mention the poor audio lag that is noticeable at the end where he says Buster and then turns his head and says come on.
[Asus  Eee Pad Transformer Prime] whycali:
YouTube warned me there were audio sync issues after upload. I didn't care enough to take the time to fix it for a proof of concept video. My desk is 20 feet from the router. I will test it out on my patio when I get home.
[Asus  Eee Pad Transformer Prime] whycali:
So I was looking to see why you leaped immediately to doubting the results of my test. I saw your video from http://xdaforums.com/showpost.php?p=26889796&postcount=1414 and I decided that recreating your situation was the way to go.

My original test was streaming HD video to my prime via wifi and audio to a bluetooth speaker. Yours was google music to bluetooth and you lost 90% of your original wifi signal as a result.

http://www.youtube.com/watch?v=hP2znFBf4Wg&feature=youtu.be

I have attached a picture of my results because the video kind of blows as I was competing with my 4 year old for wifi and audio. The top three are from top down with blutooth, with just streaming, and flatline no apps running.
[Asus  Eee Pad Transformer Prime] lennie paz:
What is considered poor wifi? I mostly use my Prime in the same room as the router, which is only about 10 feet away. As soon as I go upstairs, the Prime goes down to 1 bar. All of my other devices that use wifi, barely lose any signal at all when I go upstairs.
[Asus  Eee Pad Transformer Prime] whycali:
I use wifi analyzer to check wifi, its a market app. try it out and if you have big differences between devices there is a problem.
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Poor wifi for me, is when the router is in the basement, but if you go up to the main floor it won't even connect. Yeah, mine seriously is that bad. My work around though is to use wifi tethering on my phone when I'm not in the basement.
[Asus  Eee Pad Transformer Prime] lennie paz:
Hmmm, I haven't really used WiFi Analyzer since installing AndroWook Rom. Sitting in my basement, 10 ft from the router, I'm at -45 dBm. When I go upstairs, I'm at -56 dBm. I think that's very good, right? Is it possible the AndroWook Rom has improved my WiFi? I was around -70 dBm with other Roms when I would go upstairs.
[Asus  Eee Pad Transformer Prime] Moothead2:
Christ, that sounds rough!
[Asus  Eee Pad Transformer Prime] whycali:
I dont really believe in a software solution for actual bad wifi connections.

I did this http://xdaforums.com/showthread.php?t=1474391&highlight=opened&page=108 and every wifi, bluetooth, gps issue is improved for me.
[Asus  Eee Pad Transformer Prime] lennie paz:
I'm trying to understand what you did. From the pictures you posted in that link, it looks like you scraped away the spongy material on that top edge, and replaced it with a strip of desoldering braid?
[Asus  Eee Pad Transformer Prime] Newfe:
i fixed my bad wifi by updating my E3000 to tomatousb firmware and change country to sunaporg and channel to 13 20MHz now i get 20mb/s is my max internet connection
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Not rough, just very unexpected for a $500 tablet. I have tried 3 different wifi routers to rule that out. The house is pretty large but none of my other devices have this problem, they can still connect even on the second floor. I already sent it in via RMA and they said they fixed it, but there was no change in performance. Its currently headed back there for round 2 lol
[Asus  Eee Pad Transformer Prime] good4y0u:
On rma #5 . Take picture / video of packaging before sending etc. .... and open it on camera. Through inspection... :)
[Asus  Eee Pad Transformer Prime] Yuhfhrh:
Not sure if I'm following you all the way or not, its getting late for me. After RMA #1, they scuffed up the back and took a small piece of the bezel out (black rubber stuff between the glass and the metal?). Unfortunately I didn't take pictures beforehand. So for RMA #2, at this point I don't even care what it looks like anymore, I just want it to work.

I have been very disappointed with this product overall, but I finally got ahold of someone competent (Tien), and it seems like he may be able to help this time around. I plan on making a thread comparing the before and after results, so we'll see.
[Asus  Eee Pad Transformer Prime] whycali:
I didn't scrape it away. I laid the braid on top of it to improve contact between the antennas and the shell.
[Asus  Eee Pad Transformer Prime] lennie paz:
So you didn't scrape it away, you just pushed it down with a screwdriver to make it flat?
[Asus  Eee Pad Transformer Prime] whycali:
http://images.anandtech.com/doci/5286/_DSC8221.jpg

I pushed down the foam ground material were it contacts the prepared metal under the ground material because it was not making a lot of contact. At the point where I placed the wick wire I did nothing to the material.

http://xdaforums.com/showpost.php?p=29685066&postcount=1085
[Asus  Eee Pad Transformer Prime] diecast17:
Did anyone get contacted from Asus yet about this issue??

Also I am starting to think that everyone has this issue, but not everyone is streaming audio through Bluetooth and that is why they don't know about the issue.

Please let me know if I am wrong. I just didn't hear anyone say my Wi-Fi works well while using Bluetooth.
[Asus  Eee Pad Transformer Prime] gabrujee:
Returned my TF-201 today on the last day of my 14 day window with Best Buy.

The last firmware upgrade did improve the wifi while bluetooth is on but it still was losing data transfer speed more than i was comfortable using the tablet with.

Also the wifi speed compared to every other device in my House just wasnt up to the mark.

A 22Mbps download speed on every other device sitting in the same place and a 2 Mbps on my TF-201.

I hope they can get this fixed because there are too many unhappy customers who have had to return their transformer prime.

Cheers

PM sent to Gary regarding the serial number.
[Asus  Eee Pad Transformer Prime] Tech Faded:
So he mentions "service side solution" so does he mean we would have to send in the tablet?
[Asus  Eee Pad Transformer Prime] mbo1951:
I dont think so. I think Gary is talkig about Android OS services. It would be a software fix, which I think is definitely part of the problem.

Regards.
[Asus  Eee Pad Transformer Prime] GuillermoJones:
I stumbled on this thread while researching and hoping for a fix for this problem...nice find, and glad the issue is being addressed.

PM sent.

Thanks so much Gary & ASUS!!
[Asus  Eee Pad Transformer Prime] t3ch7:
What's the best way to test to see my Prime exhibits this problem? Watching something via Netflix (or any other streaming service) or watching a movie streaming via my home network while using something like bluetooth headphones?

I actually don't own any bluetooth devices, so I'll have to go out and buy something. Everything else on my Prime has been okay so far, but this is one thing I haven't checked out yet.
[Asus  Eee Pad Transformer Prime] insane111:
Why not paired your prime with your phone via bluetooth then transfer a large file from your phone to the prime while watching netflix to see if it lag or stutter.. or do a speed test while transfering file from the phone.
[Asus  Eee Pad Transformer Prime] maxwelledm:
PM Sent. Wifi Problem, have not tried with BT yet.

I tested it against my other devices using speedtest.net. The results were as follows, averaged over three runs of test.

Same room as router (DL / UL)

Transformer Prime - 10.02 / 1.09 Mbps

Samsung Nexus S - 21.81 / 1.10 Mbps

Windows 7 Pc - 23.23 / 1.13 Mbps

Upstairs Bedroom (DL / UL)

Transformer Prime - 3.11 / 1.11 Mbps

Samsung Nexus S - 8.99 / 1.13 Mbps

Windows 7 PC - 25.84 / 1.13 Mbps

I trust Asus can manage this problem because at the moment the speed where I normally use the device makes it useless. Thanks Gary for organising this thread.
[Asus  Eee Pad Transformer Prime] cherokee990:
I'm waiting a little longer for an update for the fallout issues when streaming video content.

If one doesn't come soon, i'm returning this prime aswell.

It's annoying trying to watch a video and, when you exit a browser, the download resumes.
[Asus  Eee Pad Transformer Prime] federer:
Gary, what if the BT streaming while on wifi is fixed with an update, but the wifi range is still weak? I am far more concerned about having a big paper weight every time the wifi conditions aren't perfect. I am past the point of returning to the store and I think having to pay for an rma is absurd when the product is defective. I travel a lot and not having a stable connection that can stream plex, Netflix, youtube is most frustrating. please tell me Asus plans to fix the sub par wifi range?
[Asus  Eee Pad Transformer Prime] kevinkline:
Gary, I just heard that Asus can't fix the wifi issues on the TF201 and that the TF700 (new design)will be the fix. New back, radio ect. I waited 6 weeks for this 64GB to arrive from Amazon and have a keyboard on the way from diff seller (not returnable). Thats $700 US. Is Asus going to resolve this issue or replace with a TF700 w/keyboard?

I love the prime but its got to work!
[Asus  Eee Pad Transformer Prime] youngnex:
The only real problem i have is that when i come back and unlock the screen sometimes the wifi is not connected. does that happen to anyone esle?
[Asus  Eee Pad Transformer Prime] caanda45:
I hope this works, but I have my doubts, but I will give Asus the benefit of the doubt on this, if it does not work I expect my money back or a replacement that will work....

Where do you get this info from???? Please quote a real source and not somebodies uncle who knows somebody who works at Samsung who knows somebody @ Asus.....
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Frankly I don't care if I have to ship it in for repair/change, I want it all fixed
[Asus  Eee Pad Transformer Prime] kevinkline:
Sorry, didn't mean to offend. It was a forum response from a different member on XDA. Not from ASUS or any other competition. Just trying to get to the heart of the matter and looking for answers. So far I'm reaching out for help but can't get a response other than sit on your non-working $700 tablet. I've never had these issues before.. I purchased a TF101 for my son... works fine... I purchased a SL101 for my other child and it works fine.... I purchase a TF201 for me with 64GB and a keyboard attachment and it doesn't work.... What are the chances. All after waiting for 6 weeks for the thing to arrive.
[Asus  Eee Pad Transformer Prime] redpoint13:
From further tests on my end, this can't be an every-tablet issue. I'm talking strictly WiFi issues as I haven't tried (or ever use) BT on my end.

Tested from the same room as router and capped out my speedtest just like any other computer or phone would.

Went to bedroom which is notoriously bad for WiFi with all my devices.

Speedtest on TFP - 3 meg down, 2 meg up

Speedtest on Thunderbolt - 2 meg down, 1 meg up

Went to stream netflix and watched 2 minutes of a show without lag or stutter, and quality got better as the show progressed. I probably should have watched longer so I will give it another shot tonight/tomorrow.

Went to check out in-browser streaming (pr0n), and every site, ads or not, would load in spurts, to the point of being unwatchable. My xoom had similar cutouts but far less often and stuff was mostly watchable.

All-in-all this doesn't bother me too much. Aside from weak GPS which I don't care about and WiFi only cutting out in an area I know it blows anyway doesn't bother me too much (though any fix would be great). I didn't have any issues updating, with crashing, screen flashing, HDMI works perfectly, keyboard is amazing, battery life is as good as advertised, etc.
[Asus  Eee Pad Transformer Prime] erisi:
what does "service side solution" mean

I an not familiar with that phrase... what does it mean ?
[Asus  Eee Pad Transformer Prime] blinky44:
I never thought of this thanks so much, I will try that tonight.

I spent a few hours last night testing a few different routers using wifi analyzer all over the house with my second prime I just got yesterday and I do get a bit better wifi with an old Dell G router and I get the best service with my trendnet DDWRT rooted router on channel one. I could move the router to the main floor with some rewiring and would probably be fine. However I still wish it was even close to our two laptops and ipod touch.
[Asus  Eee Pad Transformer Prime] federer:
this is what I'm talking about. we should never have to reconfigure our home network for a new state of the art tablet. I went as far as to buy a amped wireless high power 600mw repeater for $120, that did nothing to improve my wifi reception. what are you going to when your at the airport and can't connect?