yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] spier:
PM Sent, trouble streaming music over Wifi via bluetooth (to Nokia BH-905i headset and a Logitech bluetooth audio receiver attached to my Onkyo surround receiver).

Cheers & thanks for your efforts.

Did some more testing. Streaming audio from internal memory over bluetooth is also dramatic. After a minute or so the music starts to stutter. I'm playing 320kbps encoded mp3's from internal memory over bluetooth with wifi completely turned off, direct after a cold boot. Might just be a bluetooth issue instead of a wifi + bluetooth issue....
[Asus  Eee Pad Transformer Prime] Valito183:
Nebraska Furniture Mart has Transformer Prime instore

just confirmed that the Transformer Prime is available in store but not online....and thats at the kansas city K.S. store..... if you call in they will say no but they are here and will be sold if asked for.....will check if wifi and bt issues still here and will note serial numbers...
[Asus  Eee Pad Transformer Prime] compuw22c:
Ah, wasn't sure ( thus the phrase 'In my experience'), I'm sure most n routers are defaulted to mixed gn so I imagined that was why it was working for others. I did try changing many settings including channel width with no luck, but will try another n router next time I'm by my buddy's house (only other n router i frequent). Not like it really matters, wifi will never be really fast (150-270mbps advertised? Really? lol) unless you're out in the country with 0 interference. As I understand n basically uses all 3 channels at once (1,6, and 11 and obviously the 'fake'/overlapping channels in between). Would be nice to get a wifi 2.0 with the fcc giving us some useful spectrum (maybe 600-800mhz range)for better range and with a bigger chunk of it so it could be fast, no overlapping channels with your neighbor, and no worthless wifi at conventions and trade shows where there are some 20 mifis every 20 feet, with only 3 REAL unoverlapping channels to share. (I know, but I can dream can't I :-) )

Can anyone else share on this subject (n only mode working/not on various routers)?
[Asus  Eee Pad Transformer Prime] demandarin:
you have to remember that N operates on 2 frequencies. 5Ghz and another one. Prime doesn't support 5Ghz. only supports the other N frequency. that could be the issue. plus doesn't like when 5Ghz and another frequency pumped out St the same time. For some it seemed to affects speeds, range, etc. Plus with N network, it only makes it possible for higher speeds but you loose out on range. G mode has longer range.

Read fix #2 in this article called "5 fixes for slow 802.11N speeds".

www.smallnetbuilder.com/wireless/wireless-basics/30664-5-ways-to-fix-slow-80211n-speed
[Asus  Eee Pad Transformer Prime] compuw22c:
Actually, while 5GHz is preferred it its not required for wireless N (in fact the ASUS N16, an N Router doesn't even have a 5GHz radio). It is however usually preferred, but not required, and many devices function without it with still some increase in speed (though 5GHz is preferred for less interference for the biggest boost over n).
[Asus  Eee Pad Transformer Prime] acidus.:
Gary, is Asus considering dropping Bluetooth and/or WiFi from the specs to fix this issue? The same way they fixed GPS?
[Asus  Eee Pad Transformer Prime] soulctcher:
The snark really isn't called for in this thread. ASUS is obviously trying to work on this issue. Go trolling elsewhere.
[Asus  Eee Pad Transformer Prime] compuw22c:
Agreed, don't be rude to a guy trying to help you out. And if the issue were enough to deter you you would have returned it. Though in reality you, like us realize the device's benefits outweigh its flaws. I love how nobody seems to remember the ipad2 has no gps at all without the 3g radio, and it also had diminished wifi vs ipad1. But its apple so nobody notices or tests as thoroughly as we do.

Don't get me wrong, I certainly am not happy about the bt/wifi issue, but insulting the only guy trying to fix your new 90%awesome 10% suck device is not the way to resolve it. He doesn't need to be here at all you know. Has any other company ever had a real dialog with xda before, ever? Not that I know of. Thanks a lot Gary, and remember for every immature guy telling you you're not needed there are at least a hundred of us that are extremely grateful you're here. Now let's resolve the issue so we can rub it in his face ;P
[Asus  Eee Pad Transformer Prime] kapitankoz:
Listen here Marine, how about you maintain a little bearing, suck it up and provide some useful freakin' input.
[Asus  Eee Pad Transformer Prime] Thwip:
OT: Just have to say - I've had the Prime on order for a month (Amazon) and was about to cancel the order due to reported problems. But seeing an ASUS employee publicly trouble shooting for resolutions of these problems I'm NOT canceling my order.

Thank you Gary/ASUS, keep up the good work!:D
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Ya this is really good, thank you.

I haven't used any BT devices with mine yet aside from a PS3 controller, not sure what happens if I try to surf the web, I'll try it out, but my Wifi isn't the greatest, sometimes it does funny things, seems like it's range is really weak on mine. I'll have to do some actual tests but I can certainly see a difference between the tab and even my Asus laptop.

Is there anything you guys want me to test out specifically?
[Asus  Eee Pad Transformer Prime] cherokee990:
Issue confirmed. PM sent.

Also, when i start a download, the wifi gets interrupted somehow and the connection drops several times. I have read all the threads i could find about wifi issues and mine wasn't among them. Has this happen to anyone else?
[Asus  Eee Pad Transformer Prime] nyijedi:
This is incorrect. Wireless N has a longer range than wireless G. I can't send a link at the moment, but the information is out there if you want specific values.
[Asus  Eee Pad Transformer Prime] acidus.:
Its a valid question, given Asus' handling of GPS. I'd like to see Gary's answer.
[Asus  Eee Pad Transformer Prime] starkruzr:
Gary -- first of all, let me congratulate you and Asus. This is EXACTLY how you address your customers when they complain about a flagship product like the Transformer Prime. I am very, very impressed.

Does anyone have a link to a Transformer Prime teardown? I will Dremel a slot in my chassis for better wireless reception if it comes to that.
[Asus  Eee Pad Transformer Prime] bimbobo:
Where is the "official statement" Asus should give us according to Gary?

I am really "curious" to read what they tell us.

It seems that the last update was only for USA, but it's OK.. now we need to know what they found out.
[Asus  Eee Pad Transformer Prime] fenturi:
I'm starting to think software is part of the BT/wifi issue. Mine will pair to my speakers and stream video for 2-5 min then the wifi just stops... it's like it gets worse and worse till it's at 300baud!

If it was hardware it would not work for a bit then die.
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Totally agree. The point of this thread should be to identify how widespread the problem is, and whether there is a correlation between the working units and some identifier (like SN) or whether it's random. People out there who HAVE tested BT/WiFi together and it works, I want to hear about it so I know there's hope.

As others have said -- Please don't post to flame people who have working units. Please don't post to flame people who don't have working units. Neither of these is helpful.
[Asus  Eee Pad Transformer Prime] opentoe:
Can't be a fix. Since when my Bluetooth is on my wifi speeds just plummet. And most important I still have an aluminum back plate.
[Asus  Eee Pad Transformer Prime] BTrack:
FYI, I have an aluminum backplate and I watch Netflix movie while listening through my BlueAnt headset. All while two floors away from my router.
[Asus  Eee Pad Transformer Prime] newellj79:
I have five days left untill im out of the 45 day window from bestbuy. 40 ft. away from my router i get nothing. I'm not familiar enough with whats happening with rma's to know if i should or not. I know gps is a dead issue, i get absolutely nothing from my gps. I don't have a blue tooth head set so i can't test. Should i rma? I really like the prime and I'm hoping things get worked out. Thanks guys.
[Asus  Eee Pad Transformer Prime] astralmind:
wow lucky you... only got 14 days here in Canada and I'm well passed that unfortunately.

I did as a lot of people did: Waited because Asus stated they were looking into it and confident they could fix it. Bad decision it seems...

Since there are some users out there that do have "working" Primes it means that the whole backplate theory is not holding up. It is something else. Worst part is I've got one of the later serials so you would have thought that by then they would have swapped the defective piece out... seems not.

Gary, any update ? People are trying to be hopeful but it is normal to see their patience wearing thin...
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
If you've got five days left, maybe the statement which Asus was releasing "shortly" as of two days ago will materialize. If they haven't said anything in the next five days, I'd return it or exchange it and hope for better luck on the next one.

However...

GPS should not be completely dead. I've got mediocre WiFi and the BT cutout issue, but my GPS will pick up 11-12 satellites indoors and will lock to within 30 feet on a good day. It's weaker than my phone but works. If you are getting no WiFi at 40 feet from your router and no GPS at all I'd be inclined to say you have a faulty unit and you should, at a minimum, exchange for another try.
[Asus  Eee Pad Transformer Prime] newellj79:
You can rma anytime within the one year warranty right? The 45 days is only best buys return policy?
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I know people are frustrated but just wait
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
As I understand it, yes. RMA is the process of sending it back for Asus to repair/replace. Doesn't have anything to do with the individual store return policy.

The benefit of exchanging at BB (if they have replacement stock) is that you don't have the tablet out-of-hand for weeks while the RMA process goes through and you know you're getting completely new hardware. There's threads on this forum and Transformerforums.com on people's RMA experience. You have to take it all with a grain of salt (people saying that the repair facility destroyed their Prime, for instance) but it gives you some idea of how long the process takes and the visibility you have into what's actually going on. Some people report that they received a replacement unit, some people state that they got their own back and the repair facility said nothing was wrong with it. If you want to make sure you're getting completely new hardware, retail exchange is unfortunately the way to go.
[Asus  Eee Pad Transformer Prime] bimbobo:
Gary Key just posted a comment on another thread (about lockout), I hope we're going to have also some news here.

Expecially for the unlucky in Europe that do not get any fw updates, as early as they do in USA
[Asus  Eee Pad Transformer Prime] astralmind:
latest update still not out in Canada so don't feel all alone ;)
[Asus  Eee Pad Transformer Prime] dcAndroidFan:
Well, if you're on this thread and you want the update to fix your WiFi issues, don't feel bad that you don't have it yet. For the vast majority of users it makes no difference on WiFi performance and it doesn't fix the BT interference issue at all (verified by Gary's statements on the first page of this thread). That's why we're all sitting around camping on this thread waiting for more news -- supposedly the next official "Statement" will specifically relate to that issue. At this point that's all we can do...wait. It's clear that Asus knows what the problem is or they wouldn't be so plain in stating that the new firmware won't fix it. We're just left to wonder right now what the problem is and what they ARE going to do to fix it.
[Asus  Eee Pad Transformer Prime] Ride525:
I've tested both my original BC and a C1, that Asus provided. Both seemed to work about the same, although WiFi was weak at distances or 30-40 feet.
[Asus  Eee Pad Transformer Prime] astralmind:
Ha yes, I see... well then, I must say I'm quite anxious to see what Asus have to say... hopefully good news.
[Asus  Eee Pad Transformer Prime] JohnDaddyo:
My serial begins, BCOKAS......

ASSuming it's of the original lot?

Anyway, those that are blaming the update as the evil

youtube killer are simply, wrong. This is what happens

in forums. Someone hears a rumor and runs with it, and

the next 10,000 people follow.

What makes me think the update did not do "it"?

I have youtube issues and have NOT received the update.

All these, CONFIRMED posts.
[Asus  Eee Pad Transformer Prime] Ride525:
First Primes were BB, made in November 2011.

Then BC, made in December 2011.

Then C1, made in January 2012.

C2 would be made in February 2012.
[Asus  Eee Pad Transformer Prime] Larebear:
My serial starts with BCOKA. I haven't tested the wifi with BT turned on but will check it later today. Wifi seems to work fine by itself.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Update to .11, .11.1, or .13 introduced the WiFi/BT fallout to my device for the first time.

I remember testing extensively before .11 and saw no ill effects to through-put when turning on BT and pairing to my phone. Therefore, any three of these could sadly have started it and I regret I did not test on every update.

Now even so much as turning BT on and not pairing to anything causes WiFi to permanently stop until I turn it off and on again. That is, any apps requiring internet connection simply stop dead in their tracks including WiFi Analyzer and OAKLA's Speed Test. Netflix reaches the end of its buffer and simply tries to reload.
[Asus  Eee Pad Transformer Prime] clj03:
Has anyone else had random reboot issues after the latest update? My prime seems OK with Bluetooth off but while I had it on yesterday it rebooted three times.
[Asus  Eee Pad Transformer Prime] rookie50:
Asus finally replied

Well had issues with wifi like many and asked Asus tech support for help, you know the online help that they were supposed to answer within 48 hrs. Well today I got their answer, 23 days later, to try the latest update which wasn't available here yet! Anyway I had returned unit anyway over a week ago cause my return time was ending. Loved the Prime but couldn't cope with the wifi dropping my connection all the time. Asus didn't give me much hope of a resolution so I returned it.

For those that have working Primes enjoy them, they are a super device. For all the rest that have problems I would advise returning for refund if you can, other wise I hope Asus comes thru for you.
[Asus  Eee Pad Transformer Prime] regalpimpin:
I seem to believe it was working with the .11 update. (never did the manual update to .11.1)

When I first got my prime i had the fallout. I got a new bluetooth speaker somewhere in there while running .11 and it actually worked. I could still browse the web, while using google music and it was fine. Thus I kept it past my 14 day return window.

Now with .13, complete fallout again. I dont have to restart wifi, but I do have to kill bluetooth before the wifi comes back. And it's not just slowing it down to an unreasonable level. It absolutely kills wifi.
[Asus  Eee Pad Transformer Prime] buxtahuda:
So, one step forward and five back? I just can't for the life of me think of a reasonable explanation as to how their updates are causing such a flip-flop on devices. It's as if even Primes from the same serial batches are completely different devices trying to accept the same code... Not even for the life of me...
[Asus  Eee Pad Transformer Prime] Larebear:
I ran the OOKLA speed test with BT turned off and about 60' from the router. I got 2 mbps download and 1 mbps upload which is the same I get with my desktop PC. This is a normal speed for me out here in the boondocks since I'm using a wireless internet service.

Then I turned BT on and ran the test again. No difference, I am still getting the 2 mbps download and 1 mbps upload speeds. I haven't found any problems yet.

I'm running ICS with the latest firmware 9.4.2.13-20120203.
[Asus  Eee Pad Transformer Prime] :
You may need to pair with a bluetooth device to see the problem. With the 13 update, I could turn on bluetooth without much of any drop. When I paired it with my phone to use the phone's GPS, my throughput fell through the floor.
[Asus  Eee Pad Transformer Prime] regalpimpin:
You have to be actually doing something with bluetooth. via speaker, file transfer, or the likes. Simply having bluetooth on will not cause the issue.
[Asus  Eee Pad Transformer Prime] buxtahuda:
It does for me! As soon as I even touch the BT icon, WiFi screeches to a halt.

I'm collecting battery stats right now, but soon Gary will be hearing from a Mississippi boy and dealing with a stubborn one at that. I'm getting tired of the emotional rollercoaster that is the Prime; the bipolar family member of current mobile tech. One second everything's working perfectly, the next you have a useful paperweight that'll light up...
[Asus  Eee Pad Transformer Prime] Larebear:
I took your suggestion to pair a BT device with the Prime and then check the speed. I paired it with a Iogear BT keyboard. I went to the other end of the house (60') through two walls.

First I checked it without BT turned on and the OOKLA speed test registerd approx 2 mbps download & 1 mbps upload, which is the speed that subscribe to. Then I enabled the BT with it being paired to the keyboard. I typed a few characters on the keyboard to make sure it was working with the prime, which it was.

Then I ran the OOKLA speed test again and it was still 2 mbps download & 1 mbps upload. I ran several tests turning BT on and off and my results were the same. The BT had no effect on my transfers speeds and I was getting the same results everytime no matter where I was in the house. The wifi indicator on the Prime always showed maximum bars with BT off or with it on.

I have no idea why mine is not having the problem that so many others are having. It is rooted but that shouldn't make a difference.

---------- Post added at 05:36 PM ---------- Previous post was at 05:21 PM ----------

Is it possible that BT frequencies could be interfering with the wifi channel? Just curious about that. I'm using a ASUS RT-N16 router on channel 11. The Prime has been working fine for me before and after the last firmware updates. I've never had any wifi or BT problems with it and GPS seems to be working fine too. Google maps pinpoints my house and where I'm sitting in the house, probably within about 6'.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Awesome for you man! Really, I can't say you're rare (no numbers to back it up), but it's something to hear about a Prime that will work at 60' with maximum connection while BT is on. Forgive me if I'm taking your distance measurement with a grain of salt, but your BT/WiFi doesn't have fallout I'm sure; as even thinking of doing that (the distance or with BT) probably slows down my Prime after this update...
[Asus  Eee Pad Transformer Prime] demandarin:
Nope, all good over here. Another update coming but will take a lil time to make sure its right.
[Asus  Eee Pad Transformer Prime] CrunchyDoodle:
My experience with this Bluetooth / WiFi problem is that it is improved with the recent update, however, there is still at least an annoyance. Just having Bluetooth on is not enough to cause a problem. I played music into my Bluetooth headset and ran Speedtest. My speed dropped from 15 Mbps down to 6 Mbps. That's still plenty good for my purposes. Prior to the recent update, just having Bluetooth on would cut the WiFi speed in half. Now it requires Bluetooth to be loaded. What I find interesting, is that the range of the Prime's Bluetooth is longer than any other device I have here at home. The WiFi range is so-so. The WiFi speed doubled with the recent update for me.

Bye. :cool:
[Asus  Eee Pad Transformer Prime] opentoe:
If you have an aluminum back plate your prime is NOT fixed and won't be fixed with a firmware/software update.

---------- Post added at 04:37 AM ---------- Previous post was at 04:23 AM ----------

Gary - Gary - Gary,

My return period is over but I want to return my Prime tablet. I'm really starting to believe the aluminum back plate is the major issue of a lot of problems AND the BT/Wifi issue could be software AND hardware issues. I don't think a few firmware upgrades is going to fix anything really. How can I return my Prime for a full refund, because if I can't listen to my Netflix or watch movies with my BT headset this device has no use. Forget about the GPS. That's a lost cause. I just want to return this thing. Just too many issues and by the time you guys even get an exchange program going it will be summer of 2012 and other tablets with all working parts will be available. I don't want a $600 tablet built from all different parts and taken apart 5 times, possibly to get scratched up. Not my thing. Please help us who want to return their units after the stores return policy days. Thank you.
[Asus  Eee Pad Transformer Prime] :
I had a similar experience. With a bluetooth keyboard paired, no change in throughput. If I typed on the keyboard while doing a speedtest, it dropped a little. Once I paired to the phone with gps. 2 bluetooth, throughput took a nose dive.

Seems the amount of data passing through the bluetooth connection made a difference. Btw, upload speeds were never affected.
[Asus  Eee Pad Transformer Prime] frazipe:
Full bars with 2mbs...really? I haven't seen full bars with mine...even with 58mbs (next to my router).
[Asus  Eee Pad Transformer Prime] Larebear:
The 2mbps speed is actually my internet connection speed through my ISP. It stayed the same whether I was next to the router or 60' away from it. I was using OOKLA to check it.

I just installed the "Network Signal Info" app to check my actual wifi speed between the router and Prime. According to it I am getting 65mbps when in the same room as the router and 35mbps when 60' away. It does vary some but never got very weak. I never lost connection.

My wifi strength didn't change when I turned on BT and started typing on the BT keyboard. It stayed fairly constant. Most of the time I was getting between 3 and 4 bars on the wifi indicator on the Prime.
[Asus  Eee Pad Transformer Prime] buxtahuda:
You have a C1 serial? 60 feet is godly. What router are you using, what settings?
[Asus  Eee Pad Transformer Prime] Larebear:
I'll try connecting a BT headset to see if that makes a difference. The keyboard didn't seem to have any effect on the signal, even when I was typing. Thanks for letting me know. I'll post the results.

---------- Post added at 10:21 PM ---------- Previous post was at 10:11 PM ----------

My serial starts with BCOKAS. The router that I'm using is a ASUS RT-N16 with Tomato firmware and set for Channel 11. Channel width is set to 40MHz. Using WPA/TKIP encryption.
[Asus  Eee Pad Transformer Prime] astralmind:
Just checked my network speeds with the mentioned app and as expected I scored -49 DB when right next to my router and saw the speed go up to 62mbit! So in theory the wifi adapter in the Prime is N?

Regardless, as soon as I left the room roughly 15' away it dropped to -80db and 5mbit and 48%. In comparison, my desktop which is sitting in that same spot achieves a -52db 100% signal strength at 120mbit with a cheapo USB wifi stick!

Forcing my router to broadcast in G only vs auto b/g/n improved stats greatly!? In forced G at the same distance I got -70db 55% and 36 mbit however this did not improve my internet speed which capped at 3 mbit while it goes up to 25 mbit on my desktop.

In other words as soon as there is more than 5' it is useless. Moreover the screen facing the router vs back plate also influences the signal greatly.

WW model in Canada so still running .11 not .13 serial bcokas