yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Larebear:
I'm still not having any wifi or BT problems with my Prime. I have taken it to the other end of the house several times (50'-60'). Wifi strength drops to 3 bars but I never lose signal. I used a BT speakerphone to listen to a radio station app. Turning the BT on and off has no effect.

I have also taken it to other locations, such as my sisters place, my parents house and to a business with wifi. No dropouts at all. Wifi worked fine. I don't know the brand of router at my sisters home but I know it always has a weak signal when using laptops or phones. I expected my Prime to lose connection, but it was fine even with the weak signal.

The router at my parents house is a Linksys WRT54GL with Tomato firmware. It is in the basement and approx 35' from my Prime upstairs. Wifi works fine there too even with BT turned on. I did notice that GPS wasn't that great inside their house. Could only pick up 2 birds even though my Bionic phone picked up many more.

I did do 2 factory resets on my Prime when I was having problems with some apps not updating or installing. My Prime is rooted. My serial starts with BCOKAS, using a ASUS RT-N16 router with Tomato firmware. Router is set to "Auto" instead of B, G, or N. Bandwidth 40 MHz.

It's so strange that so many others are having the wifi & BT problem and I haven't seen it yet. Using ICS with the firmware update 13.
[Asus  Eee Pad Transformer Prime] astralmind:
As I brought up before, you are the living proof that even with the current backplate, the Prime can work very well - that is a critical observation. Unless you are insane (lets assume you aren't ;) ) it means that the issue is fixable while maintaining the same look.

My thought is that either the Wifi chips themselves are defective or not properly soldered
[Asus  Eee Pad Transformer Prime] MRCANNADY:
I believe that the weak wifi issues are due to only one wifi chip connected properly within the system. Asus was well aware that while the backplate will help with the slim/sturdy look, that it does not play well with wifi. To compensate for this, instead of installing one wifi connection, they gave us two to make up for the weaker signal. However, the people hired to build the devices did a piss-poor job on some of the devices(Damn pogo pins!!!). That's why some have weak wifi/or loss wifi (especially when using bluetooth), while others(like myself) have slim-to-no issues with wifi whatsoever. For Asus, in order to avoid issues like this from happening again, the newer models will have the plastic backing to give the devices a better signal. i actually like the backplate, it really gives the device a sturdy feel unlike the other tabs on the market. Just wish that they really made sure that the devices were built correctly, but that's what happens when you "outsource" to save money :)
[Asus  Eee Pad Transformer Prime] buxtahuda:
Right right. After ensuring a proper connection, my Prime reaches about 70 feet at ~ -70/75 dBm with my friend's Belkin N900 set to Mixed, Channel 1. However, the backplate is still causing a huge issue with downloads at distances due to the larger packets, correct? People see a steady upload speed, but download speeds see a dramatic hit at a distance.
[Asus  Eee Pad Transformer Prime] astralmind:
This is my exact issue. While the signal itself is weaker than most devices it's really the download speed that is abysmal. I don't understand why the upload rate would be better though, if the back plate is blocking off the signal it should do it both ways..
[Asus  Eee Pad Transformer Prime] buxtahuda:
I have 0, I mean nada, knowledge about the finer details of wireless tech and the physics involved. So as is usual, this is just how I'm thinking about it until corrected.

But we don't just broadcast a steady stream of data over a network, we just throw out tons of little packets of information that then get assembled into a whole. While uploading, those packets are tiny and numerous, and so therefore is the part of the signal involving them; it will have a better chance at being uninterrupted being smaller and simpler. While downloading though, the packets are larger and more complex and so will have a much better chance to result in error.
[Asus  Eee Pad Transformer Prime] kkrunner7777:
RMA

Just got my RMA # from ASUS... Lets keep our fingers crossed on the replacement...
[Asus  Eee Pad Transformer Prime] astralmind:
You got a replacement directly without arguing or did you have to fight for it ?
[Asus  Eee Pad Transformer Prime] Ride525:
What procedure did you have to go over with the CSR to verify you had a problem?
[Asus  Eee Pad Transformer Prime] kkrunner7777:
They wanted all of my testing data from speedtest and wifi analyzer. Went through a number of emails asking me to change a number of settings on my router...n-g then channels. After thinking some of the issues was with my router I simply told them I would replace my Linksys e4300 with a new Netgear n900. I changed out the routers and did see speed increase but still have the issues. After this they agreed to give me the RMA. I've been emailing Asus support and a tech. rep for weeks now...

Part of the issue sounded like they didn't have any units on hand for exchange... until today.
[Asus  Eee Pad Transformer Prime] Evo4sickness:
I also havent seen one drop what so ever I got my Ptrime 3 weeks ago from Gamestop my Serial is BKO and havent had any probkems with Bt and Wifi together.
[Asus  Eee Pad Transformer Prime] Ride525:
I thought this was all about BT issues? Did you have to verify with CSR that BT was not working with Wifi?
[Asus  Eee Pad Transformer Prime] val1121:
exactly

[ QUOTE=msalvini;22543644]I can not stream Netflix or Google Music when I have BT headset connected. It will play for about 15 seconds and then buffer and then play another 20 seconds then buffer again. I suppose this is not a complete dropout although it is completely useless. As soon as BT is turned off.everything streams perfectly.[/QUOTE]

That's exactly what my prime does. My question is...does this qualify for RMA?

From Gary's response it seems as if there will be a OTA to fix this.
[Asus  Eee Pad Transformer Prime] blinky44:
That's exactly what my prime does. My question is...does this qualify for RMA?

From Gary's response it seems as if there will be a OTA to fix this.[/QUOTE]

We do not know what the OTA will do, however the assumption since it is tied to this thread is that it is related to wifi.
[Asus  Eee Pad Transformer Prime] Larebear:
I don't think I'm insane, but my wife thinks I am for buying a Tablet in the first place. :-)

I did a little more testing with the BT today. I move my BT Motorola speakerphone about 20' from the Prime and listened to a police scanner app for about half an hour. It worked great and never dropped the BT or wifi signal.

You are probably right about it being a chip or connection problem. Mine has never lost wifi, BT and has never rebooted on its own (knock on wood).
[Asus  Eee Pad Transformer Prime] cameronsutor:
Another reason I'm glad XDA exists!

I have to admit, aside from the non-working/non-functional GPS, I am very happy with my Prime. Even though I have noticed that the WiFi performance has not been what I expected with a WiFi-only device, it was acceptable; it's not like I am transferring large files to and from it via WiFi, but it does well enough with web browsing (reading and watching Netflix, Youtube, or Joe Rogan on Ustream)... After seeing this post about the severe degradation in WiFi throughput when used in conjunction with streaming audio over bluetooth, I thought I would give it a try and see if my device exhibited the same issue as many others have reported.

Testing method:

I connected my Motorola Rokr HD's and streamed a song stored locally, then ran the Speedtest.net app and my throughput dropped from ~3Mbps down, to ~200Kbps. I ran multiple speed test's from the same location (upstairs bedroom with my router located about 40 or feet away in the downstairs living room) and they all produced similar results. I did email the information that was asked for to the email address provided by Gary in the first post. I'm not sure if this is important, but from the same position upstairs, I get about 19Mbps down on my iPhone 4, even performing the same test (audio streaming a locally stored audio track via bluetooth).

When I get a call from one of the Asus tech's, I will post the result of that conversation here.
[Asus  Eee Pad Transformer Prime] neo1738:
I have to ask why are people with the signal slowing but not dropping bothering ASUS? Gary specifically said for those with COMPLETE signal drops to contact them. I feel like this will only slow things down for those whose actually drop out if they are flooded, not to mention why is it so hard for people to just follow directions?
[Asus  Eee Pad Transformer Prime] Ride525:
I would really like to hear from someone that called customer service, and find out what was asked to verify there was a WiFi/BT problem.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Because these "not complete dropouts" cause performance so poor that you can't even stream online radio stations.... oh and we paid $500 - $600 for this f#@$ing thing and we all expect it can handle BT and WiFi at the same time. THAT'S why we're bothering Asus.
[Asus  Eee Pad Transformer Prime] cameronsutor:
I honestly don't give a f*ck what you think. I would call WiFi dropping to 200Kbps or less a complete signal drop. Sure, the speed test ran, but I couldn't even open a webpage while streaming; I would consider that a complete fallout.

Bothering Asus? I don't consider it "bothering Asus" since they have over $500 dollars of mine and they are responsible for providing a warranty on my product. How about this - how about you stop "bothering" people with stupid*ss comments?
[Asus  Eee Pad Transformer Prime] Screwedupsmitty:
Less rage please. Ty
[Asus  Eee Pad Transformer Prime] opentoe:
I called and the support person was clueless. They just set me up with an RMA.
[Asus  Eee Pad Transformer Prime] Ride525:
I think they should be calling you, if you follow what Gary Key set up on the first post of this thread, dated yesterday, February 14.

I was just curious for anyone that followed what Gary Key suggested, what was the short procedure that customer care walked though to identify the problem.
[Asus  Eee Pad Transformer Prime] chrisaba1:
Support went like this,

1st call 23rd of January, spoke to tech support, had me do a full wipe which took 5 minutes did not solve problem (WIFI/BT slowdown to unusable speeds), rep said someone would contact me within 24 hours from more advanced tech support.

2nd call from ASUS tech suppport, verified that I had done a full wipe and reset with first tech support person, and when I answered I had, immediately set me up with a RMA said i would receive shipping instructions via email.

A few minutes later got RMA/shipping intructions via email.

Sent Prime in for repair/testing on January 25th, they got it the 26th.

January 27th, support page listed my prime's status as "waiting/testing/repairing".

February 14th no change in status on my prime, called customer service again, rep said that he would escalate case to find out what was taking so long with my prime. That very night got email showing that my prime was shipping by FedEX and it should arrive February 16th.

Right now--- keeping my fingers crossed that my $600 toy works now.

..... will update when I get it back.
[Asus  Eee Pad Transformer Prime] bimbobo:
..there is another thread where people are discussing "backplate/hardware" influence on WiFi/BT problem..

I contacted ASUS, they wrote that there should be a OTA next week for USA NA and 1 for WW, DE a week later or so addressed expecially for this issue.

I will await 2 more weeks until DE is out, if not I will RMA, as it seems they have a procedure to follow, they cannot tell what they do though. Probably because of the oending lawsuit in US??

Anyway.. let's see.
[Asus  Eee Pad Transformer Prime] MontAlbert:
Oops forgot to quote
[Asus  Eee Pad Transformer Prime] MontAlbert:
Take it back and replace it. I did this with mine to good guys Australia and the new one runs ics flawlessly
[Asus  Eee Pad Transformer Prime] bimbobo:
What do you mean? That this also fixed the issue with BT/WiFi this thread is about?

It would be nice to know if yes, and what is the S/N in your new device.
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
I sent my info in on the 14th, still no reply, although I did say that I'm away starting tomorrow till the 27th
[Asus  Eee Pad Transformer Prime] skyterrier:
GPS - "It is what it is"

For the GPS issues they have assigned a support person. When I called about my GPS issues I was immediately transferred to the support person that was specifically tasked with handling the TP GPS issues. At least he understood the problem and told me that Asus was not going to do anything for the GPS issues. As far as they are concerned the GPS performance is what it is and nothing is going to be done to improve it.

I was offered a refund if I wanted to return the TP.:(:eek::mad:
[Asus  Eee Pad Transformer Prime] opentoe:
I setup my RMA before Gary's post came out, but I still sent all my information to that email address, begging, pleading to just fix my tablet and if they couldn't please issue me a refund.
[Asus  Eee Pad Transformer Prime] bowserjr:
WiFi doesn't work

Just got my ATP in the mail from Amazon today. I haven't done any updating. Wifi won't connect. I rebooted and verified my network key. I have 2 phones and a laptop on my wireless network with no issues. I left the tablet next to my wireless router for 10 minutes. Still couldn't connect. Very mad right now along with everyone else. I'm at a loss and very frustrated on what to do or try now.

SN=C1

Honeycomb
[Asus  Eee Pad Transformer Prime] buxtahuda:
Hmm, if only not for the phones... I would say make sure you're not broadcasting 5 GHZ as the Prime is not compatible... But neither would be most mobiles, right?
[Asus  Eee Pad Transformer Prime] bowserjr:
Well, talked with ASUS on the phone. Rebooted my router did the job. I don't know why that would have caused a problem. Very strange. Its connected with good signal now. Should I update to ICS? Been hearing all kinds of power issues on ICS lately.
[Asus  Eee Pad Transformer Prime] aznmode:
I will try this when I get home. Just an FYI on my home router the data slows to a crawl between 100-200bps (Normally its 10mbps) but at work it drops about 50% (normally 20mbps). So this might fix the issue I had at home.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Manually update to .11, and freeze the DMClient: you'll only drain about 1% every 5-7 hours with low sync settings (long intervals between syncs) on standby. Best I've seen so far.
[Asus  Eee Pad Transformer Prime] jfarinella:
Slowly things are getting better

I have a BCOKAS serial number that I got on Jan. 23rd. My .11 release worked perfectly except for the occasional (1-2 a week) reboot. Battery life was great - I took it to Canada on a business trip and was on it hevaely and the battery lasted forever. When I got the notice to update to .13, I foolishly went ahead. Immedeatly, I had the sleep of death every single time it went to sleep. On the first overnight sleep I had to wake it by using a paperclip. I called tech support and read the forums and did a factory reset. That seemed to clear up the sleep of death but not the overnight battery drain problem. I started doing a reboot every day. The more I did that, the more things settled down and now I can go all day and still have 70% battery life left. Also, it doens't drain overnight (I do not turn of WiFi on sleep). I really have no idea why.

I know the frustration of getting an update that breaks a perfectly working machine. I my opinion, it wasn't the update that was the issue, it was our inability to revert back to a previous release.

I, for one, will be sticking it out. I took my TP to a business appointment and when I needed some reports from my accounting software I tethered to my 4G phone, logged into my home PC and pulled them up in about 60seconds. My banker was impressed and the screen was crystal clear.
[Asus  Eee Pad Transformer Prime] maskedpirate:
I did almost the exact same thing as you, right down to the dates I shipped out. Despite the idiot customer service reps swearing they would not replace my unit, rather repair it, I received a replacement (today) anyways (I pretty much figured this would happen). I'm unhappy to say, this unit still has the same bt/wifi issue. What a POS. FYI, new serial starts with C10KS. :mad: Does your replacement unit work?

Just in case anybody wants to know; I ran the standard streaming/no bt, streaming bt tests both before the ICS upgrade and after on the replacement unit, with identical results.
[Asus  Eee Pad Transformer Prime] astralmind:
wow... really ? that's depressing....
[Asus  Eee Pad Transformer Prime] maskedpirate:
No kidding,

Just got off the phone w/ customer service ... AGAIN! I'm a bit pissed right now, so I'll stick to the short version. ASUS CSRs are still clueless, ASUS is paying for overnight shipping both ways, new RMA # with supposed "expedited" status (yeah right), but still only promised the standard 7-14 business day turn around.

I desperately want to like my tablet, because on paper it's awesome. But this just freaking sucks!
[Asus  Eee Pad Transformer Prime] diecast17:
Did anyone get contacted by Asus yet that followed Gary's instructions????

I sent the email almost immediately after his post and I still didn't get a call.
[Asus  Eee Pad Transformer Prime] blinky44:
Thanks for all the updates this week, they helped me decide to just request a RMA from Amazon for a full refund. I don't believe that ASUS really has a solution yet and if some C1's are bad then why would anyone even want a C1. Until you see the C2's and everyone is saying wow what a difference I personally would not believe it. This way I just wait for something better and it will not be an ASUS product. Started this journey in mid December and ended it 2 months later after 2 BC primes that had week wifi. Sorry Gary my returned Prime will not get to count in your 0.9% of bad units. Hope the rest of you end up with something that works.
[Asus  Eee Pad Transformer Prime] wizzer300:
I too sent in my information almost immediately after Gary's post and have yet to receive a reply. I'm even checking my spam folder...just in case.
[Asus  Eee Pad Transformer Prime] 760hacker:
Make me the third who has seen no response after following Gary's instructions.
[Asus  Eee Pad Transformer Prime] msalvini:
My Prime is on its way back to Amazon due to the wifi/bt trouble amongst other issues. To many problems are not being solved. I believe that Asus will keep telling everyone that the issues will be fixed with updates or rma so that everyone holding out for the magical fix will be left with no way to get a refund. As for me I will no longer be a Prime owner.

I do have a dock that I can not return so it will be on Ebay soon.
[Asus  Eee Pad Transformer Prime] kenbr:
That would make me the 4th.
[Asus  Eee Pad Transformer Prime] opentoe:
Gary sent me an email today. I told him I sent all my information to that email address and even sent my unit in very recently via RMA and even though it was delivered, the Asus status page says nothing about it being received. I have a feeling my box is just sitting somewhere in their building, not doing anything. Gary said someone will check my problem out shortly. Whatever that means. So, basically it has been sitting in an Asus building for 4 days doing nothing. I'll climb the corporate ladder and email/write the CEO everyday if I have to, to at least get some service. Man, this is lame. I thought Asus was a top notch company. Having an RMA item sit in an office somewhere for 4 days isn't top notch in my book. Even Burger King operates better then that.

Gary, thanks for responding but please help.......again!
[Asus  Eee Pad Transformer Prime] hogwilson:
Same here, I don't understand Gary's reasoning. Unless he randomly contacted some due too high number reporting.
[Asus  Eee Pad Transformer Prime] Ride525:
Sounds like three or four have posted that they did not hear back. Did you allow 72 hours?
[Asus  Eee Pad Transformer Prime] kenbr:
My 72 hours runs out at 7pm EST tonight. I haven't PM'd Gary because the time hasn't run out but it just seems odd that they don't seem to have contacted anyone yet. I guess we keep waiting and hoping.
[Asus  Eee Pad Transformer Prime] bimbobo:
Update.14

Hi, can anybody check if the last update from last night, discussed in another thread, has any good impact on WiFi/BT?

It could be nice to know.

In my opinion all the discussions about customer service/support should not "fill" too much in this thread :-)
[Asus  Eee Pad Transformer Prime] wizzer300:
My 72 hours runs out tonight at 7:30 Eastern. At 8:00 PM, I'll PM Gary if I haven't heard anything.
[Asus  Eee Pad Transformer Prime] kenbr:
I just installed the .14 update and it didn't do anything for the WiFi/BT problem. I still run speedtest and get over 17mbps download then connect my BT speakers and start Pandora streaming and the download speed goes to 380kbps.
[Asus  Eee Pad Transformer Prime] andersonphotographics:
Update .14 was not intended to fix bt/wifi issue from what I read on this forum - it was to address the battery drain caused by .13
[Asus  Eee Pad Transformer Prime] FunkyMcBain:
Getting closer and closer to requesting a full refund... sure hope there's some more T3 tablets coming soon, I need an Android tab and this, I'm sorry, this whole debacle is just starting to wear on me. I've been patient and telling everyone to be the same but I'm really getting annoyed with all the ****ty RMA stories, people getting back broken units, Asus not saying ANYTHING officially, like WTF why hasn't there been a press release, this requirement of "complete dropout" bull****...

Asus you're really going to lose a customer of like 15 years because of this nonsense, this is starting to be the worst handled mishap I've ever seen. Replace the damn units with something that works or tell us WTF you're thinking!!

/rant
[Asus  Eee Pad Transformer Prime] diecast17:
I agree!!!!!!!!!!!!!!!!!!
[Asus  Eee Pad Transformer Prime] MaverickHHH:
+1!!!!!!!!!!!!
[Asus  Eee Pad Transformer Prime] kokusho:
I am wondering, does the BT (headset) + wifi actually work for someone or is it a general issue?
[Asus  Eee Pad Transformer Prime] Hairyhippy:
I have the same issue - without BT, streaming works fine even 1080p content. However with BT headphones connected even standard def videos cannot play smoothly.

My first thought was that the BT HW or SW module is somehow overwhelming the CPU/GPU causing the video decoding to suffer. But I guess from this thread it probably is an issue with the wifi throughput instead.

EDIT: Serial # sent to Gary
[Asus  Eee Pad Transformer Prime] pharcyde23:
Got mine today. Updated to ICS. No GPS lock-on at all. Wifi is erratic, drops to 1 bar at roughly 20ft away from router.

Will send serial # to Gary.
[Asus  Eee Pad Transformer Prime] jatkins09:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown