yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] zoltan35:
I am not OK with it. I have several options, make a lot of noise, return it, live with it, etc. Since I do have a decent phone and I have GPS in the airplane and in my car, it's not a pressing issue. I would have LOVED to have the GPS working, but it wasn't the primary reason for my purchase. Nevertheless, your point is well taken, companies should not get away with this. Despite that, I will not send you $70 :-) Also, I am not planning to return the unit, everything else is working fine, but I am going to pursue the GPS issue, so the next step is to make a lot of noise.I have a feeling, though, that the chances ASUS would send me a partial refund are 0 to none.

I don't own an IPad but my understanding is that its GPS requires wifi as well. So until I find a tablet that's comparable to the Prime and its GPS works without wifi, I will keep the Prime.
[Asus  Eee Pad Transformer Prime] bimbobo:
Isn't this the thread for WiFi/BT?

Can we stay back on topics instead of all this "smoke" for GPS in this thread.

Thanks... :)
[Asus  Eee Pad Transformer Prime] fern420:
a BBB complaint ALERT should be relevant to all who purchase products advertising features that simply aren't there, it points to a pattern of incompetence and deceptive sales techniques that are relevant to us all, especially when a class action lawsuit has been filed.

My BT/WIFI issues are also accompanied by having no GPS signal, but dont fret, I still have WIFI drop out when BT is turned on so it's very relevant to this thread, especially since the product was not repaired but still returned through the RMA procedure.
[Asus  Eee Pad Transformer Prime] vvveith:
Class action suit?

Where does one sign up to be a part of this class action lawsuit? Please link. :confused:
[Asus  Eee Pad Transformer Prime] newellj79:
+1

10characters
[Asus  Eee Pad Transformer Prime] Fireplug:
http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1644-asus-transformer-prime-defect-class-action-lawsuit-

Googled it
[Asus  Eee Pad Transformer Prime] Coderedpl:
I must be blind, no way we can participate? :P
[Asus  Eee Pad Transformer Prime] fern420:
I believe you will have to contact the law firm heading the class action lawsuit, I'm not sure if i am even going to waste anymore of my time or resources on this tablet to be honest, unless my best buy doesn't take it back on Monday i will probably waive my right to a settlement, if not i will update this thread on how or if it even possible for other prime owners to participate in this class action lawsuit yet.
[Asus  Eee Pad Transformer Prime] eliporter:
So i just got my prime and sure enough wifi doesn't work well. Definitely going to return this thing if i can get a resolution
[Asus  Eee Pad Transformer Prime] vvveith:
I did.

I am now a Plaintiff in the case. I will be doing the technical testing of hardware problems and overall design flaws. I have been waiting and watching all these threads for any developments and resolutions. And I have seen very little positive results posted as to the latter.

If anyone else can list legitimate design and hardware flaws and PM me, I will validate them and let the law firm know so they can add it to the case. Let's hope this is resolved before going through all the court action in a fair and responsible way by ASUS. But after following these threads for over two months, I don't think it is going to happen.

I have already covered the Glass and dock problems, BT and WiFi fallout, non functional GPS, Misleading Advertisements and Spokespeople, and a string of other unsatisfactory CS problems. This is a good case and could end up costing ASUS millions of dollars along with untold consumer revenue losses. I will only post here from time to time, and only things that are important for all of us. I will post again in one week and if necessary host a new thread. Peace. :)
[Asus  Eee Pad Transformer Prime] Coderedpl:
Sounds good! Thank you for getting involved. Let's see what comes out of this.
[Asus  Eee Pad Transformer Prime] SharDK:
Returned from RMA

I sent my Prime in for RMA an d got it back yesterday....

The reason wasa no gps at all, wifi goes on and off, even if im sitting 1m from adapter. It works well next to the router, but that is not good enough.

So got it back and the same issues is still there, it so annoying.

I might call Asus today, they will have to take it back.

But will there ever come a Prime that works ???
[Asus  Eee Pad Transformer Prime] eliporter:
Really sucks to hear that. I keep reading this thread hoping someone gets a fix that works, but it always comes back with the same reply, the problem isn't resolved. Mines work fine in my living where my router is 20 feet a way, but soon as I go in my bedroom which is one room away, I start to get dial up speeds.
[Asus  Eee Pad Transformer Prime] Coderedpl:
Luckily I don't have major issues like some of you guys but better wifi reception would be nice.

Reading the replies people are posting about problems not being fixed, I'm not sure if its even worth it to bother contacting ASUS about the issue.
[Asus  Eee Pad Transformer Prime] fenturi:
I got an email about it, I responded, then nothing back

I'd like the WIFI/BT issues fixed... but posts like this concern me.
[Asus  Eee Pad Transformer Prime] bimbobo:
After almost 3 weeks of waiting and fighting I saw that my RMA status changed today from "waiting for customer ...bla bla bla" (they wanted me to pay for a damage I did not cause) to "repairing", so there is a hope that I will receive the Prime back next week.

I filed the WiFi/BT status, but I am not optimistic, after reading reports from others who got the Prime back after RMA without having the issue fixed.

More news when I get it and test it.

If the issue is not solved, I will await the "major announcement" Gary wrote about, and if it's a Trade in option, well OK! if not I might considering a refund.
[Asus  Eee Pad Transformer Prime] opentoe:
I emailed every Asus contact I had, even Gary about my RMA and have not received a response at all. Not sure what's up, but I may have fell into the customer service black hole.

Come on Asus, get with the program!
[Asus  Eee Pad Transformer Prime] minimeat:
wifi/bt

I'm going to send mine back.. Having wifi/BT issues I'll b on a good 10+ mb connection connect my PS3 controller with BT then BAM wifi goes down the toilet. Also charger stopped working, well it charges with a crawl I put charger in freezer and it still messes up. Hope they can fix it but reading past few pages I'm not getting my hopes up..
[Asus  Eee Pad Transformer Prime] bgm307:
Sorry if this has already been posted. I wrote to the email address that Gary provided about 10 days ago. Just got an answer. They apologized for the delay in responding. This was their answer to wifi/bt problems.

"The BT and WIFI is controlled by a single chip therefore, both are utilizing the same antenna for connections. While streaming, WIFI or BT speed or bandwidth connection will be affected and may cause connection to drop depending which device has the priority on the network. A possible software patch, driver or firmware update may resolve the issue and will improve connectivity, there is no guarantee that this may happen. Our Software Team is looking into this and a hot fix may be available soon. Meanwhile, we recommend not using both WIFI and BT simultaneously to avoid connection drop."

You would think that whoever designed the chip would have anticipated that someone might want to run wifi and bt at the same time. We know from the FCC filing that the tf300, which may have the same chip, is not going to support wifi and bt at the same time. It's going to take some pretty significant firmware to fix this, if they can fix it.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Yeah, the chargers are complete ****. Can't believe they make it a proprietary port and then produce nothing but ****ty chargers for it; and you're limited on the actual AC/DC > USB things you can use since the Prime requires its high voltages. Can't count how many times my charger has just randomly fallen into two pieces while it's plugged in.

Anyway, that's crazy, most people see the fallout with higher throughput than PS3 controllers are going to use: I can connect all 4 of my PS3 controllers and still pull enough connection while using them to stream Google Music or watch a YouTube video on Overskreen.

Geez I need a BT headset to see if streaming an audio channel will give me the fallout.
[Asus  Eee Pad Transformer Prime] rdrm69:
Thx Asus, reading this thread for many, many days convinced me

actually not to buy Prime neither orignal Transformer. Many thanks!
[Asus  Eee Pad Transformer Prime] EVCT:
This was what I was afraid of and why I have been waiting for more users to get their RMA'd tablets back. When I wrote Asus they said to wipe the device and try again and if it persisted to confirm it so they could send out an RMA.

Well I still have the issue but haven't asked for an RMA as I would like to see evidence the problem has actually been fixed for those affected.

It does give me hope seeing that several people on the forum claim they have not had this issue but on the other hand I don't know if they are facing similar circumstances. For example, I have seen individuals with fast connections indicate their speed gets cut in half or more. Having said that, this probably may mean nothing in terms of real world impact. In my case, I have a 7 mbps connection that drops to about .1 mbps - if I had 35 mbps and dropped to 15 mbps It wouldn't impact on my use of the tablet and I wouldn't care.

In any case, I hope the feedback you received from Asus is incorrect and they do in fact have a fix. To tell you the truth the fact that few who seem to have sent in their units claim this issue has been fixed does not exactly give me a lot of hope. Not enough to ship off my unit and wait for a month to find out. For the time being I guess I'll resort to connecting my PS3 controller via USB to my dock.
[Asus  Eee Pad Transformer Prime] Jesse6749:
I simply connected my Jabra BT8010 stereo BT headset and started streaming a youtube video and right away the wifi started dropping out like crazy and I could not even view one video :mad::mad::mad:.
[Asus  Eee Pad Transformer Prime] Aotw:
Got my Prime this monday and had some time tonight to try Wi-Fi/BT on my device.

I usaly have a connection at 65 Mbps with no BT turned on, reported in settings>wifi, after turning on BT and connect it to a BT reciever on my music system at home it drops to 5 Mbps directly, but have seen up to 19 Mbps reported, also one time seen it as low as 1 Mbps.

I played/streamed Spotify (160kbit) and also tested with Digitally Imported Radio app (256kbit) for about 40min via WiFi and sent to my music system with BT.

I could still browse internet and listen at same time without any issues, most of this time, system reported 5 Mbps WiFi connection. Will try to make a longer test soon.

Even if i could still do some minor things like surf internet, loosing 60 Mbps feels imo to much, and unsure how much more stuff i would be able to do at the same time. I really hope they will be able to fix, or atleat make it work alot better then now, because i really like my Prime otherwise.

I haven't so far been able to try my GPS function, but i'm not so botherd with it since it wasnt a primary reason for me to buy it, but will try it asap.

C30 serial number.
[Asus  Eee Pad Transformer Prime] bgm307:
I think you are right about the wifi fallout greatly depending on what you start with. I lose 90% of my wifi speed when I run my bluetooth GPS. When I'm near my AP and start with 30Mbps, I'm still getting 2 - 3 MBps which is not great but I can use the internet. When I'm at a distance from my AP and am getting 10 Mbps on wifi, it drops to 1 Mbps or lower and I even lose the connection at times.
[Asus  Eee Pad Transformer Prime] newellj79:
I really think this is a issue with 100% of the tablets, and it's not likely to get fixed. It's terrible that people are being reduced to "it's not great but I can use the internet", and being ok with it. What choice do we have? I love this stinking thing, I just want it to work right. Asus got my $500 but they lost a customer for life. It's crazy that the third biggest computer company in the world conducts business this way. The proper and responsible response, a LONG time ago for various reasons, would have been to stop production, issue a recall, and fix the countless problems. At a minimum if they didn't want to invest the tools to get things working right, a streamlined world-wide refund policy no questions asked should have been instituted. I work in customer service, and this is a complete debacle.
[Asus  Eee Pad Transformer Prime] Aotw:
Looking at my own numbers, it see im loosing about 90% like you.

I wish it wasn't like this, and it shouldnt. But ill gonna wait for this coming announcement and decide to stay with my Prime or not.
[Asus  Eee Pad Transformer Prime] opentoe:
Losing 60Mbps is a huge thing. If a wireless networked connected device does that then there is something seriously wrong with it.
[Asus  Eee Pad Transformer Prime] buxtahuda:
Agreed.

BT signal is currently being ran along with the primary WiFi antenna isn't it? I wonder if there's a way we could separate them, need to look through the teardowns at the module.

And I realize that naturally you'll see degradation of one wireless signal when you start pumping others out into the air, but a 90% hit on performance? That's not function-able and in no way is it acceptable.
[Asus  Eee Pad Transformer Prime] bimbobo:
I received my Prime back.

Nothing changed, it's still buffering using You Tube

They replaced the WiFi and BT card (ASUS Nordic informed me about that), the WiFi seems better, but with BT is the same.

About the damaged they wanted me to pay for... it looks like a big trick to score money.

The backplate and all the rest is 100% the same I had. So the damage they showed me on pictures was not my Prime.

I asked ASUS Nordic to investigate this, as ASUS name is on the line, if Wistrom wnat to cheat people like that.

See appropriate thread http://xdaforums.com/showthread.php?t=1525229
[Asus  Eee Pad Transformer Prime] caanda45:
Most likely the last post in this thread, finally got my refund cheque from Asus.....took a long time...good luck to everyone here and I hope they can fix your hardware!!! I have my doubts...now I just have to wait for a tablet this year that is as good as the TFP and that works with no issues on wi-fi and bt!!!;)
[Asus  Eee Pad Transformer Prime] bimbobo:
After getting back the Prime from repair with no success, I wrote to tablet@asus.com instead of the Nordic ASUS and got this answer:

"The BT and WIFI is controlled by a single chip therefore, both are utilizing the same antenna for connections. While streaming, WIFI or BT speed or bandwidth connection will be affected and may cause connection to drop depending which device has the priority on the network. A possible software patch, driver or firmware update may resolve the issue and will improve connectivity, there is no guarantee that this may happen. Our Software Team is looking into this and a hot fix may be available soon. Meanwhile, we recommend not using both WIFI and BT simultaneously to avoid connection drop."

It's up to us to make conclusions about the Prime build quality.

BTW IPad2 works fine with my 2 headsets.

Furthermore they asked to update the fw to one "I already have (15WW) and reset with a pin in the hole..

It's like a joke, because I sent them my RMA number and they should read what the story about RMA was about.
[Asus  Eee Pad Transformer Prime] bimbobo:
Well, is this the way it should be?

I started streaming a Youtube video using my Plantronics headset 2 meters from the router, and the BT did not cause any disconnection!!

The longer I go away from the router the more it seems the connection risk to drop,even if WIFI still works perfectly. So does BT means in ASUS planet, that you need to have full signal to have it working?

More tests coming.
[Asus  Eee Pad Transformer Prime] yodumontet:
firmeware update

installing the new firmeware. I hope it will fix somes problems
[Asus  Eee Pad Transformer Prime] newellj79:
Can anyone else confirm that this update fixed the dropout with bt and wifi?
[Asus  Eee Pad Transformer Prime] bimbobo:
Who wrote that the fw 21 helps for BT issue, I am still on 15 WW.

I am just testing the Prime after get it back from RMA.
[Asus  Eee Pad Transformer Prime] chamberc:
Nope, no update ever will. Like the reception problem and GPS, it's a hardware problem.
[Asus  Eee Pad Transformer Prime] newellj79:
whoops.......
[Asus  Eee Pad Transformer Prime] compuw22c:
Speculation does not equal fact...it MAY be hardware, it may be software, or a combination.
[Asus  Eee Pad Transformer Prime] vvveith:
Bend over.

And here's the vasoline, Opps, the jar is empty. :eek:
[Asus  Eee Pad Transformer Prime] yodumontet:
firmeware build epad-9.4.2.21-20120323

Made some tests. I get better wifi speed and reception than before.

Before I was getting around 7 mb and now i get around 10mb.

The problem with bluetooth is still there. Get around 2 mb when

i transfert a file over bluetooth at the same time. Like alot have said

I think it's part hardware and part software. I didnt have wifi disconnect

before so I cant tell if the problem is fix but overall it a better firmeware for my

tablet than last. Just not the problem fixer we all wanted. I wonder what's the

other annoncement they are talking about.:rolleyes:
[Asus  Eee Pad Transformer Prime] fazerrider:
With the .21 update my Wifi speed stays the same, with or without bluetooth.

Also the random lockup problem (the browser frooze often) is gone..

Also getting 8 locks out of 8 sats from my living-room!
[Asus  Eee Pad Transformer Prime] NeoMagus:
The dropout is still there on .21. My speeds are fine until I connect my rocketfish headphones then it plummets to about 1.5m. Its usually not a problem for me as when I use netflix it doesnt seem to buffer but this update def didnt help
[Asus  Eee Pad Transformer Prime] louvass:
Great update

I am rooted... unlocked running Virtuous Prime with 21 update. I had virtually no GPS now I show 11 sats and lock on 8 even when walking around with in 10 secs, this is the best GPS I have had in 3 months(with WiFi OFF). The BT and WiFI is much better it drops a little but still stays in the green in GPS Status. Just my .02
[Asus  Eee Pad Transformer Prime] bimbobo:
GPS is not the issue here...

I am keeping testing, and I have a question for the "group" here.

How long are we supposed to walk away from the WiFi router in our homes/aptms, before the WiFi and the BT should drop on a "goo working" device.

As I said, I can stream with WiFi and BT as long as I am pretty close to my router, but what should I expect/demand from the Prime? I am still on 15 WW.
[Asus  Eee Pad Transformer Prime] lildodoo:
Thinking about sending in my unit for wifi/bt fallout. Has anyone received their Prime back with the new replacement parts? Any improvements, or is it just a waste of time sending it in?

Thanks
[Asus  Eee Pad Transformer Prime] buxtahuda:
bimbodo I think it was? Might be wrong, maybe he's the one that had like 7 parts replaced.

But I know one poster had their WiFi/BT module replaced and although they saw better WiFi performance in general, the fallout is very much still there and always will be to a degree.
[Asus  Eee Pad Transformer Prime] demandarin:
Erusman says his new C3 model doesn't suffer from the fallout issue at all.
[Asus  Eee Pad Transformer Prime] bimbobo:
Yes, I was the lucky one! I got the Prime back, but I cannot tell if it's fine now.

I actually asked a question a couple of messages above.

They replaced some parts.

I think that it depends on how far you are from the router. Close=pretty good, 10m away=drops.

I am still testing also with Skype calls, because it seems YouTube stream is causing drops, but Skype calls

seems not to be affected.

I'll tell you more later this weekend.

If they offered me to trade it for a better model TESTED I would, but no more RMA to Europe repair centers.

After what I experienced I will only send it to USA if I could.

I still await this big announcement for the TF201!
[Asus  Eee Pad Transformer Prime] bimbobo:
OK..

If I am in the same room where my Netgear 3700 is I can stream YouTube video on both my Plantronics headsets. No drops.

I can also call with Skype and all is fine.

Moving away is still a mistery, because Skype seems to work but Youtube is not stable.

In my opinion the issue is not fixed. I think this is not solvable with a software update, maybe improved but not fixed.

If people are depending on WiFi/Bt for the primary use of the Prime, then move to IPad.

My IPad2 in the same places where I tested the Prime is not affected at all with BT.

I think the WiFi signal is still fine, but the connection loses strenght and the buffering of YouTube is the simptom.

The explanation they gave me at ASUS USA was clear the chip is the same!
[Asus  Eee Pad Transformer Prime] demandarin:
try using Tubemate and run your same tests. you tube has been an issue for people even not using BT headsets. tubemate is a way better YouTube app and no buffering at all.
[Asus  Eee Pad Transformer Prime] opentoe:
I'll be getting my Prime back Monday or Tuesday and the RMA was specifically to setup to change parts to make the BT and Wifi act together normally. We will see.

---------- Post added at 04:51 PM ---------- Previous post was at 04:48 PM ----------

All kidding aside I really do think it is a design flaw of the BT chip and the Wifi chip being on the same board. These should be seperate (like in a laptop) and have their own antenna. I can be half way down my street and connect with my laptop just fine. With my RMA'ed prime if I walk out the door, the wifi drops like a ton of steel and becomes useless.
[Asus  Eee Pad Transformer Prime] bimbobo:
Thanks for the advice, but :-) this does not solve the main question.

I was "asked" to make an RMA, because some parts needed to be changed.

Well, they did and then? Still the same. For me the only solution was to replace the whole motherboard with separate chips for WiFi and BT.

The rest is like trying to make shadow in a sunny day with a net.

I am disappointed at Gary, that seems to have forgot this thread. Reason.. no fixes can be made, cheaply (new MB costs a lot).

If they do not "announce" that we can somehow get another product trading the Prime, I am done with ASUS in the future.
[Asus  Eee Pad Transformer Prime] newellj79:
agreed. done as well.
[Asus  Eee Pad Transformer Prime] kidneysrgood:
I myself am planning on purchasing one within the next week. How can I tell if I have these issues that are plaguing you guys or if its a newer model?
[Asus  Eee Pad Transformer Prime] jonnhy88:
I guys. Tomorrow i´ll buy my tfprime. However, im a little bit worried about the issues like the wifi reception problem.

Can someone plese answer me if the wifi problem is already solved?

Thanks
[Asus  Eee Pad Transformer Prime] opentoe:
Really? I would really wait until the 300 or even the 700 comes out. Even the Acer A510 is only $449 and has the same specs as the Prime. I would imagine that device will be about in a couple of days. I have pre-ordered it via Amazon. We all know about the BT/Wifi issue and non working GPS, if you are ok with that just keep in mind about light bleed. It is a force of habit now to check every tablet I pick up and check light bleed. Right now, the Asus Prime is the only table that I've picked up and has light bleed. Even at the Best Buy store I picked up a few Samsung 10.1 tablets and checked for light bleed. Not one had any. I've played with several ipad3's and well, even though I hate IOS they are just quality built. No light bleed at all and perfect workmanship. No creaking screen. I'll just leave you with good luck!

---------- Post added at 01:04 AM ---------- Previous post was at 01:03 AM ----------

If you read a little more you'll understand the issue HAS NOT been resolved.