yashsingh1/xdaforums huggingface dataset:
[Asus Transformer TF700] Lock-N-Load:
Yeah, 2 weeks is really quite a while :rolleyes:

Sure they should fix prior mistakes in future products. But you can't seem to see the issue with releasing an improvement while people are still waiting on their known flawed models and not resolving issues in the just released model. This is all about timing and yet that fact does not seem to click with you.

BTW, car makers can go months and months and find an issue and do a recall costing them millions. That is what a recall is for. Just happened to the Volt. We never got a recall. In a matter of weeks, we got dismissed and pushed under the rug with a "sorry, it didnt work as we hope and as you expected by reading the specs so instead, we are going to quickly release a new model, leave you hanging, fix the issues, and throw in a few other changes to make it seem like a totally different product" - and they got you, your buying into it.
[Asus Transformer TF700] CrunchyDoodle:
Yes, it's possible a few people will now wait for the 700 Transformer instead of the TF201. I won't be one of them. The announcement said second quarter and no one is making such advanced screens in volume production - I believe it will be a year. :) I plan to wait and see. If it comes out in July, that will make a lovely birthday present for me and you will be right.

You did notice in the video that while the screen was lit up, he never pressed one icon. :D

Bye. :cool:
[Asus Transformer TF700] wynand32:
Huh. I can't find anywhere that ASUS actually highlights the new back plate design. I see that various blogs and gadget sites are making note of it, but not ASUS.

Also, wow, looking at those pictures of the TF700 at CES, it's clear that this is a hack job that was thrown together. The pieces don't fit well, with the plastic bulging out at the corners and with uneven tolerances along the seam.

No WAY this isn't something ASUS threw together at the last minute.

---------- Post added at 02:46 PM ---------- Previous post was at 02:43 PM ----------

Um, you know, the TF700 hasn't actually been released yet. This is clearly a pre-production model being demo'd at CES, where devices are quite often "announced" that aren't actually released until much later in the year (sometimes, even, not at all).

So, to be clear: ASUS has NOT "released" a product resolving issues with the TF201. Not even close. If you don't believe me, then let's do this: go out and buy the TF700, and if you show me pics of it in your possession any time before the end of this month, I'll pay you $100 cash.
[Asus Transformer TF700] morphiend:
great point. they're throwing it in our faces that they fixed the issue. insulting to say the least.
[Asus Transformer TF700] BongoBong:
Whats left to remedy? They stated the problems the prime has and if that's a problem you can return it. That is the remedy, and its perfectly fair. If a product doesn't work as stated, you can return it. While a full on solution to the problem certainly would be nice its far from a requirement, and unfortunately sometimes the economics of providing that nice solution isn't feasible.

Nobody was forced to live with the prime as is (once again, had not heard of anyone being rejected a return due to faulty gps), and before this announcement there really wasn't much expectation of them providing everyone with a complete fix (maybe hoping, but it seemed like most knew it wasn't likely, and especially not for free). We knew what we had, what the problems were, how it effected us personally and our use, and decided to keep it instead of returning it.
[Asus Transformer TF700] nyijedi:
As has been said many times in this very thread, some people don't have the option to return it. Asus hasn't offered to give refunds themselves, at least not here in the U.S.

EDIT: Stores like Gamestop arent' accepting returns, stores like BB only had 14 days which is up for many people, and other websites like Newegg charge a restocking fee. Returning it is not as simple as you seem to think it is.
[Asus Transformer TF700] BongoBong:
Or they learned from a past mistake? Is that crazy? Is it crazy for them to want to ensure potential costumers know that their new product won't have the same problems as an old one?
[Asus Transformer TF700] keitht:
Formally announced by Asus or not, just look at the pictures. What are the differences mentioned at CES?

- New back design for improved GPS/Wifi/Bluetooth

- 1080p resolution

- 2MP front camera

You can't tell me that this is worthy of a "premium" model selling along side of the current Prime? Hell, it even works with the current KB docks without the matching back style. Bug fix release.
[Asus Transformer TF700] ChristoA1:
Except that the "old one" is a new one. The device hasn't even been out a month.
[Asus Transformer TF700] Underwater Mike:
Watch out for the herbicides. :(

Asus did essentially the same thing about 10 years ago with some motherboards. (The first P4s, maybe? I can't remember.) Leaky, bulging plastic capacitors on the power circuitry which ultimately failed on many boards.

Their solution was to offer an updated board with a couple tweaks, including solid metal caps, under a new model number. People who complained about the poor-quality components were not offered new-model boards, and those who returned their problem boards got remanufactured replacements, not new-model mobos. The only time I know of people getting new-model replacements for old-model boards is a few anecdotes from guys who posted about getting new boards because the old ones were no longer available.

This is the way Asus does business. They are focused on short-term profitability and market penetration, not long-term customer relationships. They bring to market great ideas in their products, but many of those features -- whether on tablets or mobos -- tend not to be quite ready for the real world, even when they're very basic functions. Hello, Express Gate?

No offense to any current owners, but I think that Asus' record points to you deluding yourself if you think they'll "do right by you" in any way other than the announcement (i.e., refund or warranty extension) that has already been mentioned. I hope I'm pleasantly surprised, and I say this as a longtime Asus buyer (including a netbook and a water-killed TF101).

My money, though, is on another manufacturer's Tegra 3/ICS pad. I just can't afford to play Asus' silly games at this price point.
[Asus Transformer TF700] killermojo:
No one is arguing that it's a bad thing they're improving a future model. The argument is that there are issues affecting a current model that ASUS seem to be fine with not providing support for, instead saying it now does not work as they originally sold it. There will be backlash when you hype up and sell a product on the basis of specifications that are then removed after the product is in the hands of the consumer, especially when it is the consumer that finds the issue. This is that backlash.
[Asus Transformer TF700] hn84:
This is ridiculous. I just cancelled my amazon order. I'll be waiting for the new prime.
[Asus Transformer TF700] BongoBong:
Considering I have had it for less then 3 weeks, yes I would say I knew about it for quite awhile in terms of time I have had the device.

But there was no fix to that problem coming, whether they release this product tomorrow or a year from now. You seem to think that if they weren't releasing this 1080p tablet that instead they would be replacing all our backpanels with something else, which needless to say I don't think that was going to happen.

.

Despite the inherent problems of comparing two very different industries, from what I know of car recalls they are for issues that have the potential to be a safety issue or has a huge effect on the regular usage of the car. Has their been any mass recalls for things like onstar not working in the car, or the radio not working?

So what am I buying into? I was not so naive as to believe this will be the be all end all tablet for a long time. I was not so naive as to believe asus wouldn't make a puish into 1080p tablets. And as I mentioned already I have known for almost the whole time I have had this tablet what its limitations were, and decided that despite that, I want to have a tablet now, and the limitations have little effect on me.

Being able to return the tablet due to the problems is absolutely a solution to it. Anything beyond that is a gesture of goodwill from asus (and if they do indeed give an extended warranty over here, and extended return periods, then they have given us a gesture of goodwill)

---------- Post added at 01:07 AM ---------- Previous post was at 01:04 AM ----------

Unfortunately sometimes problems like this cannot reasonably be fixed by the company due to the economics of it. While unfortunate, by being able to return the product there is a solution. There wasn't going to be a fix coming only if they didn't want to release a 1080p tablet. That's what a lot of people don't seem to get.

As far as the hyping the product based on the gps I would guess that the majority of the hype was not generated due to the gps in this. And once again, even if it was, you could return it due to this problem.
[Asus Transformer TF700] BixBix78:
Mr Wallace don't like to be %&#%ed by anyone but Mrs Wallace.
[Asus Transformer TF700] d1ez3:
http://www.youtube.com/watch?v=N3AOFTwigXY

[youtube]N3AOFTwigXY[/youtube]

not sure if this was posted, but this shows someone using the screen, starts about 1 min into the video
[Asus Transformer TF700] Nunezshow:
if I'm not mistaken wasn't the Primes launch delayed because of an unofficial problem with the WIFI. and now this seems to be the big let down along with a couple other flaws... This is reallllly a shame, and like many others I am debating on canceling my amazon shipment but Ive been waiting so long to try to tablet out. Why can't we just ever have a decent release without issues and returns and let downs ?!?!?!?!
[Asus Transformer TF700] killermojo:
It's absolutely surreal that you believe ASUS fixing the issues in their product should only be a result of goodwill. Consumers rightfully have expectations around what they are buying (set by ASUS in the first place), having those unmet and simply given an option to return it is unacceptable.

You've made it clear that you don't care about the current issues with the Prime- there are people who do. You need to grasp the fact that returning it is not a positive experience to those of us who have waited months, and that the expectation of a fix is not unreasonable.
[Asus Transformer TF700] DroidHam:
How bad is the wifi
[Asus Transformer TF700] demandarin:
come on now...don't give up. THIS IS TURNING INTO A NIGHTMARE NOW:(
[Asus Transformer TF700] keitht:
I know what you mean. The tablet is actually very nice but with these few flaws from one engineering design mistake, then, slap those of us that already have one in the face with this new tablet announcement, it really is putting a sour taste in my mouth for Asus which I had read great things about from original Transformer users. Instead of actually trying to fix the issue, they sweep it under the rug. They could fix this whole mess by just replacing the back on existing Prime tablets and be done with it. Save face, make customers happy and move on.
[Asus Transformer TF700] benefit14snake:
I'm contiplating weather or not I should be mad about this. Part of me says "ohhh 1080p purrty!" The other side says completely useless on this size screen. My biggest frustration is my Droid razrs wifi performance is about 25-40% better. I get between 17-20 mbs on prime and about 22-38 mbs on my razr with wifi. The only saving grace for me is if the new prime ships with that super ugly backing. If it is spun metal I'll be upset.

Just out of curiosity does the new prime look alot thicker??
[Asus Transformer TF700] wynand32:
Actually, you're both right and wrong here. Yes, ASUS should be worried about their perception in the marketplace. To the extent that the Prime's GPS issues will create bad will and cause people to not buy an ASUS product in the future, that's clearly a concern.

However, that says nothing about whether or not ASUS can afford to fix the issue, nor whether or not they should. That involves a very cold financial calculation that also must take into consideration any legal responsibility have. Certainly, anything they sell has to meet both their explicit and implied warranties, and so that's something they need to weight pretty precisely or face future legal action (that could cost them more than making things right in the first place).

Personally, I don't think it's so easy to "fix" the GPS issue without completely redesigning the Prime. It's not a simple matter of just replacing some metal with plastic--there are likely major structural considerations. So, the best that ASUS can do might be:

1. Stop marketing the Prime TF201 as a GPS-enabled device. They're doing that, or at least they've announced their intention to do so. I know that the Prime I received today from Best Buy still has "GPS" on the box, and so they're not there yet.

2. Offer an extended return policy for those who purchased the Prime during this gray period. According to ASUS Taiwan, that's exactly what they're doing there. They should just make the same announcement in the US, and then nobody would have room to complain.

What ASUS cannot do is make up for the months of waiting on the part of people who were excited about the Prime. I mean, seriously: no company can guarantee that everyone's going to be delighted. That's the nature of the beast. Their inability to make up for your months of waiting might lose them a customer, but then that, too, is the nature of the beast.
[Asus Transformer TF700] federer:
the trim part of the prime is metal. I thought it was plastic until I took a bite of it...
[Asus Transformer TF700] BongoBong:
It is unfortunate that the prime did not live up to many standards. But to expect a company to go to any expense to fix this problem that really isn't a massive problem (not working gps is not a massive problem).

How much was their margins on the prime? Just a guess but its probably not that high considering the price point it came out at and the high level of competition in the tablet market right now. So should they have to essentially sell all their primes at a loss (could be a huge loss) because of this problem? I guess you think they should fix this no matter what the expense is to them, but I have no problem with the solution as is and it is completely acceptable. There is a problem with your unit, they have admitted it and made you aware of it, if its a big problem to you, you are free to return it. That is completely fair. Not ideal obviously for many, but fair.

Of course its not a positive experience. But unfortunately businesses simply cannot be run by lets give positive experiences all the time. Sometimes economics have to come into play and unfortunately, having some not positive experiences due to having to return (and really, as far as unpleasant experiences go this is far from the worst) is the result.
[Asus Transformer TF700] doeboy711:
So will we actually get developers for our TFP 201 or will they get discouraged and wait for this new one? That is my real question!
[Asus Transformer TF700] killermojo:
I agree. I think defending ASUS on the cold calculation part is not our role. We are the consumers here, we are the ones getting the chilly end of that cold calculation. To defend ASUS on the merits of that cold calculation (as BongoBong does) blows my mind. Just because it makes financial sense for them doesn't mean we can't be dissatisfied and voice that. Leave the job of defending their decision up to them. Me? I'd rather they buckle under pressure and spend some of their cash to cough up a fix. Why BongoBong cares about their bottom line is beyond me.

As I mentioned above, your argument is for ASUS' bottom line. I fully understand their reasoning here- it's up to dissatisfied consumers to provide the counterpoint. If enough of us demand a fix, we'll get it. I'm not sure why you are against that. I understand abstaining from the discussion because the issues don't affect you, but you're actively railing against it.
[Asus Transformer TF700] Wordlywisewiz:
I just started Social media attack part 2 guys! HIT IT UP!
[Asus Transformer TF700] TalynOne:
Android software platform isn't ready for 1920x1200, devs are barely starting to support 1280x800. By the time 1920x1200 is prevalent and after a few delays when the new Prime TF700T is out in October then people will say you should wait another 3-4 months for Tegra 4.
[Asus Transformer TF700] killermojo:
While those of us who would just like to be happy with what we've got have been passed over by a company interested in selling a step-up model.
[Asus Transformer TF700] jfortier777:
As long as the TF700 ships in late Q2 or Q3 I wont mind at all.

Also just to reiterate, the TF700 looks horrible. If I had to take something that looks bad to get slightly better wifi and gps I would refuse outright. Aesthetics are important too.

Is anyone else amazed that the crazy speaker positioning is still there?!

yeehhhck!
[Asus Transformer TF700] keitht:
I don't even want the new one with the higher resolution screen. I just want the one I just bought to have the back replaced so I can enjoy the GPS/WiFi range and BT the way it should work. If they would do that, I would be 100% happy with it.
[Asus Transformer TF700] Diamondback:
They made the speaker grill actually even smaller :D
[Asus Transformer TF700] BongoBong:
Unfortunately it's not as simple as "if enough of us demand a fix, well get it". There are times where no fix is going to come and this is very very likely one of them. The problem is small and the costs would likely be large so its not reasonable to expect a complete fix for it when they have provided the option to return the product.

If there was another product you bought that turned out to be fundamentally broken for everyone, as in the thing simply doesn't work at all and the company then offers everyone a refund for their product would you be arguing that no, that's not good enough, you should be spending whatever it takes to fix it? Things like this do happen and people don't get as outraged over it as people seem to be here over what is a small problem.

---------- Post added at 02:00 AM ---------- Previous post was at 01:59 AM ----------

Yah I really hope that's not the final look, or at the very least the amethyst grey (presumably there will be one since they work with the 201 doclks) doesn't look as terrible.
[Asus Transformer TF700] dpwhitty11:
I'm staying to develop for it :3
[Asus Transformer TF700] wokka00:
I had hopes from Anandtech's hands-on with it that the plastic strip would make a difference, but:

:(

http://www.anandtech.com/show/5348/...-with-asus-1920-x-1200-tablet-running-ics-403
[Asus Transformer TF700] hbk19:
Design appeal is subjective, not to mention it can change a lot in 4 months. And we don't know anything about slightly better Wifi and GPS. ASUS put in a dual-antenna in the TP to make up for the aluminum; if they do the same in the TF700, then it's reasonable to assume there might be a significant improvement. Same with the GPS, which was practically nonexistent in the TP.

Okay, we need a name for the TF700; it's getting cumbersome to see. TP2 or TPHD or something.
[Asus Transformer TF700] killermojo:
So your solution is to just drop it- noted. I'd really like this thing to live up to what was put forth, so I'm going to continue to voice that. I'm confident ASUS has the resources at their disposal to put forth a fix if the PR cost becomes too high.

That aside, I'm still really confused as to your motive.
[Asus Transformer TF700] hbk19:
But it seems to have performed really well on the software side. No difference from the TP, so it seems that the Tegra 3 can easily keep up with an HD display. Perhaps now all the naysayers can be put to rest.

Besides, it's reasonable to assume that the plastic strip will make a difference.

Is it just me, or nobody outright saying whether the entire casing is plastic or if it's just the top. Anandtech says plastic strip, so we can assume the rest is still aluminum, but it's still not 100% confirmed. Or have I missed something?
[Asus Transformer TF700] BongoBong:
Nothing wrong with voicing your displeasure to asus that's for sure. I am simply disagreeing with the many people here going off on asus as if they are purposely stabbing them int he back or something.

There is no "motive", i simply have an opinion that this situation is not nearly as bad as people are making it out to be and am voicing it. I don't think people shouldn't complain if they feel the need, I just personally don't agree with why they are complaining.
[Asus Transformer TF700] wynand32:
I think the point is, maybe it doesn't make sense to try to fix this. Yes, they should come up with a solution to make early adopters whole (like, an extended return policy). But "fixing it," as in coming up with a way to retrofit sold devices so they perform better? Wow, that's a pretty expensive proposition to make a relative handful of people happy.

I'm not saying people who bought their Primes before they knew about the GPS issue should just live with it, if GPS performance is important to them. You shouldn't. But you have no reason to expect anything better than ASUS giving your money back. Asking them to spend millions of additional dollars so that you're happy with your Prime doesn't make much sense.

Seriously: if ASUS offers to give you your money back, and then you're free to go buy another tablet, how is that not good enough?
[Asus Transformer TF700] Nunezshow:
I don't know if this is getting posted twice or not if so i apologize ahead of time BUT to get on with what I was posting.....--- if I'm not mistaken wasn't the Primes launch delayed because of an unofficial problem with the WIFI. and now this seems to be the big let down along with a couple other flaws... This is reallllly a shame, and like many others I am debating on canceling my amazon shipment but Ive been waiting so long to try to tablet out. Why can't we just ever have a decent release without issues and returns and let downs ?!?!?!?!
[Asus Transformer TF700] jmitr:
How much, and would you ship to Canada?
[Asus Transformer TF700] BongoBong:
I dont recall if asus themselves came out with a statement saying it was the wifi that caused the delays but we had multiple retailers telling us that asus told them that it was the wifi.

Many people have wifi that work fine for the most part. It seems like the only consistent problem is that towards the end of a routers wifi reach the prime experiences a sharper dropoff in signal and speed then most. When you have good reception the wifi is fine.

If you are willing to wait and $100 is reasonable for you for working gps, 1080p screen, and bit better wifi you should wait for whenever the a700 releases. But you know the limitations of the prime already, I wouldn't let a release that doesn't effect the prime you may get affect your views on it. The prime itself is the same as it was yesterday.