[Samsung Galaxy Nexus] dreamersipaq:
Chiming in

Thought I would chime in. Had a quaint little talk with a Samsung Live Chat Rep. tonight. Just proves that they either don't know their product, or don't want to give out the goods since obviously there are .10 devices out there. Hiding Chat ID and Agent name:

Please wait for a Samsung Agent to respond.

You are now chatting with 'XXXX'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is XXXXXXXXXXXXXXXX

XXXX: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: I have a question about basebands. I've been plagued with very long switch time between 3g and 4g and sometimes between cellular data and WiFi. I read in a forum that an upgrade to a rev. 10 baseband helps this, but I'm on rev. 9 and this seems to be a HW revision and not a SW one. Can you clarify?

XXXX: Please allow me to go through the inquiry.

XXXX: I understand that it is taking a long time for you to switch between the 3G and 4G data and also between cellular data and Wi-Fi. Is that correct?

XXXX: yes

XXXX: Thank you for the confirmation.

XXXX: I would like to inform you that when you switch between 3G and 4G the change takes place based on the signal availability at that particular area.

Visitor: I understand this, but my phone takes 3 times that of a Bionic or a Razr, and usually the reception is much worse

XXXX: I am sorry for the inconvenience caused to you.

XXXX: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .

Visitor: It's a verizon galaxy nexus

Visitor: I'm on 1515.9 V.EK05 and I've read that 1515.10 V.EK05 relieves this issue. Is this a software update, or has there been a HW change?

Visitor: SCH-I515MSAVZW

XXXX: If there is a software update, you will be notified by the carrier regarding the update.

XXXX: I am sorry the issue might be with the hardware of the phone as there is no such issue with any other same model number phone.

Visitor: Again, regarding basebands, I'm on 1515.9 V.EK05 and I've read that 1515.10 V.EK05 relieves this issue. Is this a software update, or has there been a HW change? If you don't know the answer, can you please ask someone else? I don't need vague answers, I need to know if I should take my phone back to the store and ask for a replacement. Sorry to be rude, and thank you in advance...

XXXX: Not a problem. I will provide you with the information.

Visitor: Thank You

Visitor: along with poor reception... correct

Visitor: ... sorry disregard

XXXX: Thank you for holding.

XXXX: I have checked with the details for you.

XXXX: I would like to inform you that there is no change in the software version as of now, the present version is 1515.9V .EK05. If there is any update, you will be notified by the carrier regarding the update. The issue might be with the internal signal reception hardware. So in that regard, please contact the store and get the replacement if it is under warranty conditions.

XXXX: For further clarification, you may contact our voice support team .

XXXX: You can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7.

Visitor: Thank you very much for the info...

XXXX: You may also contact our dedicated Nexus S phones voice support team at +1 (888) 987-4357 .They are available 24/7.

XXXX: You're welcome. Is there anything else I can assist you with?