[LG Revolution] Cybie257:
First off, let me apologize if anyone is not happy with starting a new thread on the ICS topic. I did this because this particular post is about the communication issues between Verizon, LG, and, most importantly, us as the paying customers.

This would be a great thread for others to post transcripts from both sides!! Should've named it "LG/Verizon Transcripts - Who does what?" LoL

Here is a transcript of my conversation. As per the agreement to post this, Names were removed.

LG Rep: Hello Cybie257. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?

Cybie257: I have an LG Revolution phone. I love this phone and wish to find out how much more support LG will give for it. As in, will ICS become reality for it?

LG Rep: Unfortunately there are no posts from the carrier regarding that update being released, at least not yet

Cybie257: Please note I am thinking about buying a Samsung Nexus for ICS, but will keep my LG Revolution if ICS is something in the works. :) (Threw this in for FUN!!! LOL)

Cybie257: By carrier, do you mean Verizon?

Cybie257: I guess I should ask, is it in 'development' with LG? Or has LG given up on updating that phone any further?

LG Rep: The software is just tested by LG after it has been modified to fit the software on the phone through Verizon

Cybie257: Ok, so still not clear with that answer. A lot of LG Revolution owners are wanting some sort of "Yes, LG is working on ICS for the Revolution". That is something we can go from. :)

Cybie257: or, "No, LG has no interest...."

LG Rep: In fact LG does not control the updates

Cybie257: Ok. That's an interesting answer since Verizon told me to contact LG for such information because they state that 'they' don't control them, LG does. hmmm

LG Rep: Hmm, I see

LG Rep: I am sorry that you are having this inconvenience with the phone; unfortunately LG manufactures the phones as the service provider’s request. LG would love to have all our customers satisfied with the products, however the service provider makes specific requests that we by contract have to comply with.

Cybie257: Yeah, it makes it confusing to figure out where and who to find out any such information when both sides point fingers at each other for answers to the most important people, 'the paying customer.' :(

LG Rep: I would like to let you in to some information as well so you could understand a bit more to how the phone and service are actually developed. You see; software and service actually come from the carrier. LG’s role was to develop the phone hardware for the carriers to place their software into and offer the service. Basically what I mean to say is that if you would be interested in finding out information related to software I suggest contacting the carrier since they should have more concrete foundations for your questions. As well, even though LG engineers do help out through out the development process, LG does not actually support third party software or applications, which in any case you would want to contact the carrier as well if dealing with issues related to apps or other software not directly related to the phone. I am always happy to help out as best I can with situations in general, but I am unfortunately only limited to the information we have for the hardware specifications and what we can find in the Owner’s manual. I do apologize for the inconvenience if there is any. Hopefully you now have a better picture of software vs hardware. I did try to type in this information as clearly as I could so you could have a better picture of how LG phones are actually made.

Cybie257: Ok, that was a good piece of information. In order to provide others in the forum I chat within, is it ok to post this within the forum without violating any privacy issues?

LG Rep: It would do, but we have provided the same information to other customers

LG Rep: It's ok as long as there are no names (yours nor mine)

Cybie257: ok. But this will at least let others that I I spoke directly with LG. and yes, I do plan to Omit names. :) Thank you for your time.

The toughest part about such a conversation is staying away from saying, "You are all a bunch of &%*!&$ Morons!" LoL :D

So, there you have it, straight from LG. I will see if I can't get a chat transcript from Verizon. I already know it's going to say something like, "We (Verizon) have no control over the updates. That is up to LG."

I'm confident of that response because, well, that's what I was already told by Verizon and why I was directed to contact LG.

Ugh. Anyhow, enjoy the transcript. :rolleyes:

-Cybie