[Defy General] gkai:
I did my part, but the outcome so far is not good: look at my exchange with the bozos @ moto europe (read from bottom to top, I extracted it from the last email):

Me:

Your answer, while not as clear as I hoped, falls clearly in the 2) category: Contrary to its previous declarations (yes, it means lying) and in contrast with its competitors, Motorola do not intend to provide unloackable/relockable bootloaders. This information will be transmitted to the relevant newsgroups and social networks.

In case you wonder, it is not a positive message: There is no reason for an official relockable bootloader to void the warranty (Motorola provide such a bootloader on the Xoom), and the benefit of such a bootloader is maximal after the legal waranty anyway (for devices no longer supported by Motorola but still enjoying an active developer community).

Best regards

Moto europe:

Dear Mr xxx,

Thank you for contacting Motorola.

We would like to inform you that from Motorola Customer care service we will never give any means to unlock the bootloaders since it will void your phone's warranty. If you are a developer, please contact Motodev at http://developer.motorola.com/

Kind regards,

Motorola Mobile Devices Contact Centre

Me:

Sorry, but your answer is in total contradiction with previous Motorola

declarations:

Motorola official position in 2011 (from

http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/ )

Bootloaders: It’s our plan to offer an unlockable/relockable bootloader,

currently found on the Motorola XOOM, in future software releases

starting later this year, where operator and channel partners will allow

it. Going forward, check out MOTODEV, the Motorola developer network,

for the latest information.

Exclusive: Motorola RAZR will be the first phone to incorporate

Motorola’s new bootloader solution

Posted by Irwin Proud on October 21st, 2011 3:02 PM - In Carriers,

Exclusive, Modding, Phones

Another example from

http://www.facebook.com/motorolaeurope/posts/234252379967105 :

Motorola Europe @Martin Malinowski the software version featured on

Motorola RAZR has been built with an unlockable/ relockable bootloader

included. However, whether that feature is enabled is dependent on

carrier and operator partner restrictions. Thanks.

Now there are two possibilities:

1) Confirm the previous Motorola position (that bootloaders will be

unlocked starting from end-2011). In this case, an apology for the delay

and more precision as to which device will get the update when would

strongly be appreciated. Note that the carrier and operator partner

restriction does not stand in Belgium, as phones are sold without

constract and not within operator outlets.

2) Infirm the previous Motorola position, i.e. "Sorry, we lied". And let

your customers pay back this behavior as it deserve.

I would appreciate a clear answer: 1) or 2).

Thanks,

best regards,

xxx

Moto:

Dear Mr xxx,

Thank you for contacting Motorola.

We are very sorry to inform you that Motorola will not unlock any bootloaders or give any methods to do so since this practice will void the phone's warranty. We sincerely apologize for any inconvenience this may cause you.

Thank you for allowing us to be of service to you.

Kind regards,

Motorola Mobile Devices Contact Centre

Me:

Dear Motorola,

Last year you promised that, late in 2011, you will start to distrubute new bootloader solution that can be unlocked/relocked, subject to network provider veto.

In Belgium, phone are sold network-unlocked and in general electronic retail shops intead of network provider outlets. In means that the veto do not apply in any way.

Still, although we are now in the early days of 2012, we have no news of unlocked bootloaders.

Unlocked bootloaders allowing custom unsigned kernels are extremely important to the developer community, they allow experimentation and community support, while locked bootloaders with signed kernels makes the job of the community much more complicated. Note that even on a signed kernel, phone can be rooted and custom modules loaded, so the locked bootloader fail to secure the phone for the end user, while it is a huge annoyance for the dev community.

Your main competitors (HTC ans Samsung) have unlocked their bootloaders. You promised to do so. Now it is (more than) time to honor that promise.

I love my Defy, but with locked bootloaders I feel it does not have the support it desserve from the community, and having experienced the effect of a locked bootloader, it will be the last Moto device I buy if Moto do not honor its promise.

Regards,

xxx

To all, feel free to post the exchange in any media you see fit....