yashsingh1/xdaforums huggingface dataset:
[Motorola Droid X2] aceoyame:
With Moto and Verizon's power combined... they always seem to **** things up. Look at the GB rollout for the D2G for instance. They announced it, started taking signups and then withdrew it. A few months later I leaked it and a week later they announced a soak (coincidence? I think they were withholding it and then when I leaked it they were like well **** now we have to) Then when they DID release it, it had an exchange server bug and they had to roll another release out a month later... Not to mention all their other horrific updates they've rolled out across other device. Lastly, I wish I could release a product with an OS over a year old, update it to current and then call it EOL stating it got it's update when its not even 6 months after it was released as moto has done.
[Motorola Droid X2] ashclepdia:
similar happened here with 2.3.4

But soak was announced b4 leak.

Then it was discovered the.build dates on the leak sbf were two months before the soak

That means VZW held it for two months before letting moto soak.

Which also means they HAD to know bout the battery jumping glitch (moto and VZW) and just never did anything about it.

They don't like us

They need to unlock us and let our devs handle our updates
[Motorola Droid X2] in99flames:
I did my part and signed. I hope we get some resolution
[Motorola Droid X2] litetaker:
I signed it too. Hope this leads to something good.
[Motorola Droid X2] CadenH:
If someone could remind me, what was Verizon's reason for keeping bootloaders locked? Anyone ever hear back from Verizon?
[Motorola Droid X2] Stuckinabox:
On the outside, probably security blah blah blah. Internally it probably has something to do with getting people to use their services. If I wanted to use sluggish, overpriced web apps I'd have kept my enV touch.
[Motorola Droid X2] CadenH:
They really don't do a good job enforcing their software. It takes all of 15 minutes to debloat this phone.
[Motorola Droid X2] ztotherad:
i think i may email motorola about the bootloader again

then im going to see if i can get a hold of vzw people and email them
[Motorola Droid X2] ztotherad:
To whom this may concern,

First off, I want to say that I enjoy Motorola phones, but lately, there's been an issue with the promising of an unlocking the bootloaders. Motorola promised that in Q4 of 2011 that all motorola devices that were released in the year 2011 would have unlocked bootloaders upon updates in late Q4 '11. It is now January 2012 and that promise has been broken. Numerous people have emailed about this concern. Needless to say, if this isn't going to be followed through with this is going to be my last motorola phone until this promise is followed through. I also know of at least 3300+ (http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2 ) signatures of people who are agreeing with me on leaving motorola for HTC or Samsung who have followed through and unlocked their bootloaders on Verizon's network.

Android was made to be open-source and highly customized and with the locked bootloaders there is no full customization of my device. I understand that unlocking the bootloader voids my warranty, but I'm okay with that. In an email that was previously answered, I don't want to be protected from whatever motorola has chosen to protect it's customers from, but as of yet, I'm sick of all this locked down business and I believe in Motorola's eyes that almost 4,000 signatures of customers of your devices will leave if this isn't fully dealt with will hurt motorola's business, but that's my opinion on this matter. Like I said above, if this isn't fully unlocked, I'm never going to buy another motorola phone nor support them. I'm sick of being thrown to the side because I'm just a customer, but shouldn't motorola really pay attention to it's customers and fully support them buying the phones? I think so, I think that the only way motorola has succeeded in the android business is through the customer buying their phones and tablets.

Thank you for listening,

Zachary Robert Griffin

here's the email I sent to motorola just like 5 minutes ago. I may sound harsh in the last bit, but that's what I believe.
[Motorola Droid X2] ashclepdia:
Exactly

As if the people who want them unlocked use those services and don't resource

Remove them already.

If people were going to use them they most likely AREN'T the one who are going to unlock and flash ROM anyways...

Let's go moto and VZW...u can only not listen to us for so long.

Do us a favor and start with the x2 since it seems u guys can't getan update to us that is actually worth installing
[Motorola Droid X2] Stuckinabox:
That's what I keep saying! Nobody who actually knows what a bootloader is is going to use that crap!
[Motorola Droid X2] iBolski:
Latest response from Motorola to my email

Here is the link to my last response to Motorola:

http://xdaforums.com/showpost.php?p=21114646&postcount=194

Here is the response:

Here is my response back:
[Motorola Droid X2] CadenH:
The email you received in return had bad grammar. It doesn't portray the professional expectations of a company as large and as powerful as Motorola. In at least glad that you got a response. Hopefully they take your threat seriously, I would love a razr with an unlocked bootloader, but I will also be purchasing my phones elsewhere in the future if they do not comply. It's irritating that they are being so difficult on the matter. We payed for the phone, we should be able to break it if we want to.
[Motorola Droid X2] iBolski:
I'm sure the person sending the email was doing their best, but it does happen. Consider they are probably answering hundreds of these emails a day, if not more and it can get pretty taxing.

But, at least she's been responding and it's out of her control what happens. She's just some poor person trying to make money answering questions the higher-ups don't want to deal with.
[Motorola Droid X2] CadenH:
True, and at least it wast a cookie cutter email.
[Motorola Droid X2] Stuckinabox:
The person who replied might not have even known what you're talking about.
[Motorola Droid X2] iBolski:
I'm pretty sure they didn't, but they assured me that my statements would get forwarded onto the correct department.

We'll see.
[Motorola Droid X2] T3HBR1AN:
Looks like a cookie cutter email to me. Nothing is directly addressed. Just his "concerns."

Sent from my Eclipsed and ICS themed X2.
[Motorola Droid X2] ashclepdia:
Screw that

email back and ask for an email address for whoever they are forwarding to

(if you want to be sneaky tell them it's because you want to be sure their email makes it past your spam blocker)

Tell them they aren't helping YOU the CUSTOMER AT ALL with these generic responses and would like to communicate with someone directly who can give or get more info then they are providing

If they are forwarding this to someone who can respond better then it should be no problem at all for you to be able to speak directly with them instead of this whole run around game with a employee who never needs to get this technical and prolly has no idea where to forward the email anyways
[Motorola Droid X2] iBolski:
Okay, just read this article from Motorola Mobility's CEO, Sanjay Jha:

http://phandroid.com/2012/01/11/mot...seven-stock-android-devices-on-their-shelves/

Maybe this is the guy to send our stuff to? I'm looking for any kind of way to contact him. So far, LinkedIn is the best and I'm outside of his circle.

Here's a web page with contact info (address and phone number):

http://investing.businessweek.com/research/stocks/people/person.asp?personId=4289073&ticker=99186

Maybe we send him letters via snail-mail I guess?
[Motorola Droid X2] CadenH:
I believe his email address is in the op

sanjay.jha@motorola.com
[Motorola Droid X2] iBolski:
Okay, thanks to CadenH for the tip of the emails in the OP. I didn't see those. :o

In any case, I took all the email addresses listed in the OP and sent them the following letter which is a compilation and update to my emails with Motorola Support. Not sure if this will get the ball rolling, but hey, it never hurts to try:
[Motorola Droid X2] ashclepdia:
You should send another email stating its up to 4426 sigs now lol

Getting close to 5000

we need another push from somewhere big...

maybe some android blobs or other forums...
[Motorola Droid X2] iBolski:
When I sent the email today, it was around 4300, so that's why I stated 4,000+.

We'll see if this works. Doubt it, but I had to try, right?
[Motorola Droid X2] Superm@π:
Okay I just signed the petition. Keep fighting the good fight! I don't know whether to worry about the bootloader issue or this SOPA bull**** more!
[Motorola Droid X2] wesf90:
SOPA / PIPA, definitely ;) I've been on a crazy SOPA/PIPA awareness spree with everyone I know. It's a pretty big deal
[Motorola Droid X2] iBolski:
119 signatures away from 5,000.

Come on people! You can do it!
[Motorola Droid X2] ztotherad:
is there anything else we can do to get through to motorola?
[Motorola Droid X2] wesf90:
Would reporting this "false advertisement" be eligible for BBB? I think that would really turn their heads about this bootloader issue. Anyone else?

Check it out: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
[Motorola Droid X2] ztotherad:
hmm, idk if thatd fall in there, maybe someone else'll hafta comment
[Motorola Droid X2] iBolski:
56 more to go and we hit 5K. Let's keep it going!
[Motorola Droid X2] ashclepdia:
http://www.xda-developers.com/annou...8th-at-8am-you-can-help-bring-us-back-online/

I just wanted to make sure everyone saw this
[Motorola Droid X2] Giphtid2705:
It's signature level is over 5,000!!!
[Motorola Droid X2] ztotherad:
fuhreakin' awesomee! we need to show motorola we are going to be heard!
[Motorola Droid X2] ashclepdia:
Just wondering...

has anyone else besides me submitted this thread as a news tip via the button in top pf OP?

having this thread.on front page for a day would probly add a few sigs lol
[Motorola Droid X2] LaserChicken:
Good tip, done.
[Motorola Droid X2] cbh2000:
Kudos!

I really like this idea. I am a programmer and I REALLY like the idea of Motorolla unlocking their devices because it is the right thing to do, as opposed to hacking it ourselves.

You have another activist. I am going to get at least ten others to sign this and bring it to some other forums. I have watched other attempts fail, but this one has promise!
[Motorola Droid X2] billmcg:
Sign me up too, just sent my emails and signed the petition...

I really hate the fact that my wife has more capability with her OG Droid (my old one)

than i do with this DX2 - would kill for some wired tethering, make my life so much easier...
[Motorola Droid X2] iBolski:
Over 5,000 signatures now. Keep it up.

Now, when does Daniel send this into Motorola? I need to email them again because I have NOT heard back from them at all and that is it. I'm done with Motorola devices. My next device will NOT be Motorola unless the bootloader is unlockable at the time I get it.
[Motorola Droid X2] LaserChicken:
Ditto, if Motorola proves they are not willing to listen to the customer base, I simply won't remain a part of the customer base.

Spit from my DX2CM7b using XDA App
[Motorola Droid X2] Superm@π:
I think it's pretty safe to say that Motorola really shot themselves in the foot with this one. Based on what I've seen, I think they have already lost a ton of their customer base and who knows if they will ever be able to get them back after this stunt. I will not buy anything else from Motorola in the future and I have also signed the petition. It's a shame. I'm even considering switching from Verizon to another carrier because I hear they have a huge hand in this. Nice one guys! Keep on pissing off all your customers. I know HTC's gotta be loving this. Idiots.
[Motorola Droid X2] IDMA.DROID.X2:
Haha yeah, HTC is probably rolling on the floor laughing all day having the time of their life! I want my next phone to be a Google Experience phone or an HTC, if moto makes a great phone completely unlocked right out of the box, then I'd take it.
[Motorola Droid X2] ztotherad:
+1
[Motorola Droid X2] hamburgerman:
awesome

http://www.xda-developers.com/android/motorola-announced-droid-razr-with-unlocked-bootloader/
[Motorola Droid X2] LaserChicken:
If they can do it for yet another Razor release, I don't understand why we can't have it.
[Motorola Droid X2] moosc:
Its vzw plane in simple

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk
[Motorola Droid X2] ztotherad:
motorolas just mocking us with that crap, i dont think they honestly understand our seriousness in this matter
[Motorola Droid X2] theredvendetta:
I doubt that's their intention. Motorola has no problem with unlocked bootloaders. Verizon sets specific guidelines for their manufacturers to follow. The petition to Motorola is silly. We need to be petitioning Verizon.
[Motorola Droid X2] iBolski:
Actually, to both. But, Motorola still is the main one to force Verizon to allow it. HTC somehow got Verizon to allow them to unlock their bootloaders.

Motorola, however, needs to stand up to Verizon.
[Motorola Droid X2] theredvendetta:
Its not about Motorola growing a pair, its about them losing hundreds of millions when Verizon sues for violating their contract. Verizon has the final say on everything.
[Motorola Droid X2] IDMA.DROID.X2:
Isn't verizon already violating contracts with customers because of the locked boot loader? I may be wrong but I thought I heard that somewhere.
[Motorola Droid X2] theredvendetta:
No, they aren't, sadly. Its the equivalent of a computer manufacturer locking the BIOS, which I'd very common, or Apple patching to prevent jailbreaks.
[Motorola Droid X2] ashclepdia:
Manufacturers can lock bios?

Why would they do that?
[Motorola Droid X2] IDMA.DROID.X2:
Oh :/ oh well
[Motorola Droid X2] theredvendetta:
Don't ask me, ask them, I have no idea why. My last desktop came with a locked bios. I was pretty PO'd lol :P
[Motorola Droid X2] LaserChicken:
I think the responsibility lies with Moto. They are releasing a Razor with an unlocked bootloader and don't seem to fear reprisal from Verizon.

Sent from one place to another.
[Motorola Droid X2] iBolski:
The Droid RAZR Developer Edition, RAZR MAXX and now the Droid 4 pretty much forced me to send Motorola the following email:

The Droid 4 was the final straw that broke the camels back.

HTC all the way this summer WITH an unlocked bootloader.
[Motorola Droid X2] ztotherad:
that email is well thought and well written, i cant wait to see the response that you get back +1 on the email
[Motorola Droid X2] imchairmanm:
I would say it might also actually get you somewhere if you let them know that the entirety of your correspondence is being shared in an open, high-traffic forum in order to demonstrate Motorola's unwillingness to address these issues or even offer you an adequate explanation.
[Motorola Droid X2] roze658:
I am with you, it will be interesting to hear a response from upstairs. If you don't then we'll know.
[Motorola Droid X2] iBolski:
Here's the response I got:

Here's how I responded:
[Motorola Droid X2] roze658:
We'll will wait and see.
[Motorola Droid X2] iBolski:
If you're on Twitter ...

If you're on Twitter, it's high-time to start bombarding Verizon and Motorola to unlock the bootloader for the X2. At the very least, they must release ICS for it.

It you're not on twitter, email them.

We need to be civil, people. Don't be nasty. But, let them know you are not happy with how they have dropped support on the X2.
[Motorola Droid X2] :
I really think that the way to do it is to bombard them with calls. Its VERY easy for them to delete emails, but much harder to ignore 100 callers in their support queue.
[Motorola Droid X2] iBolski:
Still haven't heard back from Motorola. I think the silence is deafening. They don't care about the customers, period.

I sent another complaint to them:

I'm not stopping. I'll keep bugging them until I get a contact. What Motorola has done is wrong and it's a disservice to us, the customers.

Oh, and BTW, Motorola is releasing ANOTHER phone - this time one that is Intel based. So much for scaling back on so many new phones and not saturating the market. Liars! True, this is for the UK, but still. How many more devices can they think up?

http://mediacenter.motorola.com/Pre...ength-to-UK-with-Motorola-DEFY-MINI-39f0.aspx

With that, I have had it with Motorola. I send this email as well. Maybe I went over the top, but I've had it with them and their so-called promises.
[Motorola Droid X2] Mikeyfitz14:
Did anyone else receive a call from the FCC in regards to filling a complaint as suggested in the first post? They left me a voicemail, but thought I'd check and see if anyone else has heard to them as well.
[Motorola Droid X2] ashclepdia:
you really gonna ask that and not tell us what they said??

lol :p

CLIFFHANGERS!! AAAGHHH lol :eek:
[Motorola Droid X2] king..kranium:
Dude I wanna file a FCC complaint... how???
[Motorola Droid X2] Mikeyfitz14:
I haven't had a chance to call back yet, still at work. The message was from "Gwen at the Federal Communications Commission (FCC) calling about my complaint against Motorola Mobility in regards to my Droid X2 phone". She left a call back number so I will have to try her when I get, or tomorrow on my break. Just wanted to see if anyone else had spoken to them before I call them back, or if it is standard procedure to receive a call back in response to a complaint (this was my first time :D).
[Motorola Droid X2] motrinHD:
I just signed and the count is at 7,861. going to send some tweets now
[Motorola Droid X2] Superm@π:
Come on people, let's hit 10,000!
[Motorola Droid X2] iBolski:
Filed my complaint to the BBB. Probably won't do squat.
[Motorola Droid X2] h_10:
here's what i emailed them. i know nothing is going to change in terms of their supporting or unlocking the bootloader on the X2s. so i said f them because it doesn't matter. at least i feel better. i'm never buying from them again and i want them to know why.

No More Moto Phones.

I was excited that Verizon had the BOGO Free program for the Moto Razr Android phones. I was going to buy one as I've been sitting on an update since Jan 13. But then I remembered that my wife and I have Droid X2's and that Moto basically stopped supporting the X2s. Incredible that a simple program like the music app can't play songs without it skipping. My OG Droid never had that problem and it had less RAM and much slower processor.

Here's the real reason. You lied. I bought the X2s because you said that you would unlock the bootloader. I loved my OG Droid for that reason. If you refuse to/can't update the X2s to address the music issue and won't/can't release ICS on the X2s, then please do us a favor and unlock the bootloaders so that the Android dev community can do what you can't. And don't please don't cop out and blame the carrier. HTC doesn't seem to have an issue unlocking bootloaders on phones on VZW network. And who thought it would be a good idea to offer unlocked RAZRs with no warranties? What idiot came up with that fail idea? You mock your customers who are sure to not be your customers going forward.

In any case, I will NEVER buy another Moto phone again. Your product support sucks and you lie. I hope you have continued quarters of bad earnings. You are as inept as you are deceitful.
[Motorola Droid X2] iBolski:
Just got an email confirmation back from the BBB. The case has been reviewed and has been forwarded to Motorola for their response.

Not sure if I want to go with a binding arbitration at this point. I'll wait and see what Motorola's response is to this complaint.
[Motorola Droid X2] iBolski:
HTC has announced that they are adding MORE devices to their bootloader unlocker:

http://www.talkandroid.com/91178-we...ocking-tool-on-htcdev-touts-htc/#.Tzz65sjd5Bk

Here is their statement:

Note the statement in red. Too bad Motorola doesn't operate this way...
[Motorola Droid X2] skwoodwiva:
Ibolsky

While all is true, everybody's complaints, one thing not mentioned is Moto's once stellar call quality is still above everyone else's .

Edit

Vzw's role in in squeezing more and more out of the network in more responsible for the recent losses to call Q than Moto phones.

It seems to me THAT VZW is the bad guy here.
[Motorola Droid X2] iBolski:
We're not speaking about call quality here. We're talking about Motorola's promise to unlock bootloaders in the 4th quarter of 2011 which never happened.

We also wanted to have updates on ICS for the X2 and they were all but silent until yesterday.

So, we have never talked about quality of calling, so I'm not sure why this is coming up but I do concur that the call quality is great with Moto products. But, that's not our argument here.

I do agree that VZW is also an issue with regards to the bootloader, but HTC was able to get VZW to agree to allow them to unlock bootloaders, so Moto should be able to do the same. In fact, HTC just announced the unlocking of MORE devices because they want to ensure developers are satisfied. Too bad Motorola doesn't seem to want to do that and ignore requests from users. And, it wasn't VZW that promised to unlock bootloaders. That falls on Motorola. And, Motorola is the one that programs the OS for the phones, so they are the ones that will push out ICS to VZW for distribution.

I still haven't heard back from Motorola about my complaints. Oh well. They'll be getting my complaint from the BBB soon.
[Motorola Droid X2] skwoodwiva:
I'm just adding the view that leaving all Moto phones is not an option cuz of the radio performance .
[Motorola Droid X2] iBolski:
Okay, gotcha.

That's why I'll have to investigate which HTC phone for me would be the best and ensure it has an unlocked bootloader.

I should have done that before I got the X2, but since I've had Motorola devices before (RAZR, etc), I expected it to be a good device. Boy did that BLUR ruin a perfectly fine machine.
[Motorola Droid X2] iBolski:
BTW, I didn't realize what HTC did, but here are the phones they added to unlock:

HTC Hero, Legend, Droid Eris, myTouch 3G, and myTouch 4G

Some of them are older phones which goes to show that HTC, after flooding the market like Motorola is doing, has decided to go ahead and unlock the bootloaders for phones that are probably out of warranty now.

Getting the hint, Motorola? Follow suite!
[Motorola Droid X2] Steve125:
My last android phone was a Droid Eris we had custom kernels and overclocking ages ago. You can even change the radio. I'm pretty sure the hero and Eris were already unlocked lol.

Sent from my CM7 DROID X2
[Motorola Droid X2] aetern1ty:
This is nothing new. If I recall correctly, this started late last year or early this year. Nothing has happened yet but hopefully Moto will realize.
[Motorola Droid X2] iBolski:
Same canned response I received about forwarding my issue on to the correct department.

Demand to have that information. I have several times and I have yet to receive any type of reply.
[Motorola Droid X2] zeb carter:
An idea to help spread the word

I wonder what kind of results we would get if the folks at G4 or similar shows would do a story on the world of Android development.
[Motorola Droid X2] LaserChicken:
Bolski, I just read about your motodev ban on Twitter.

*sigh* When will they learn to respect their customers.