[Samsung Galaxy Nexus] maybememe:
update

To date communication with BestBuy Canada's Mobile Media Communications Manager Danielle Jang, regarding the Galaxy Nexus Screen defects. Thanks to Ian Hardy of the blog http://mobilesyrup.com/ for connecting me to her. She has been helpful in working out an agreement to settle for my losses. Stay tuned for updates here.

Hi Danielle,

The phones retail price at BestBuy was $650. Is the store credit compatible with my Telus contract buy out? I suppose I could sell the BestBuy Card for less than the value to someone on Craigslist and use the cash towards buying the Telus contract out.

In truth, I wanted to return it and not continue with Telus. That is why I wanted the iPhone 4s 64gb to sell and make 50% in back in cash to make up losses on 3 years with a Telus whose signal is weak in my home on Burnaby Mountain. I discovered the defect 2 hours after deciding to return asap (within less than 24 hours of "owning") and doing nothing to the screen to accelerate this kind of deprecation.

There are troubling, and yet promising anecdotal reports from others with this issue, saying Best Buy (USA?) has replaced a Galaxy Nexus phone with this issue.http://xdaforums.com/show....php?t=1425382

More folks are coming forward. This may not be a pandemic, but a minority of careful thoughtful people who all too great care of their expensive phones, only for those phones to develop a visual defect on the screen.

If BestBuy USA "has" replaced a Galaxy Nexus with this issue, then, maybe you can just release me and take the defective Galaxy Nexus phone back to Samsung for comment? Maybe BestBuy Canada is different? Maybe BestBuy didn't take a defective Galaxy Nexus phone back and that person is lying. And those who are saying Verizon has taken them back are lying, and the T-Mobile employee who confided to his friend that the Galaxy Nexus hairline cracks are a manufacturing defect and Samsung knows and is replacing them under warranty.

But Ian has the media power to gain comment from Samsung. Any luck Ian?

Other wise, I have to decide if I am going to live with a weak signal in my home for maybe 3 years of the contract and take 50% store credit for acceleration of depreciation of the Galaxy Nexus due to defect.

The position I am in is one of compromise, as I feel like it's not worth the stress to push for more, though I will ask out of the honesty of my heart once more at a higher level again for a return, as I absolutely babied the phone, mainly because I hadn't even decided to keep it.

I appeal to the outside world to be my judge.

In Canada it seems as though the way to try a phone, is not in the store before you buy, like in the US, but by buying one with a return policy. That is what I was doing, evaluating very very carefully. The phone made no impacts of any kind other than normal hand held use, and I carried it in my xl leather jacket pocket.

Thank you for your considerations on this quantum "physical" damage mystery.

On Wed, Feb 1, 2012 at 3:45 PM, Jang, Danielle (Best Buy Canada) <danjang@bestbuycanada.ca> wrote:

Hi Bryan,

Here’s what I can offer. I can get you the iPhone you requested at 50% off, but only with a new or upgraded activation, which would likely come with a cost of around $200 depending on your carrier, plan and data etc. Alternatively, I can offer you a $300 Gift Card, which should be about half the price of a Galaxy Nexus. The GM will know for sure and will give you the correct amount.

The physical damage issue is a tough one, as you are experiencing. I know it’s frustrating – I’ve had this issue myself in the past. I hope you will accept one of these two offers from us and that your experience with Best Buy hasn’t been a complete disaster. Wish I could do more. Please let me know and I’ll give Janine a head’s up on when you are coming into the store.

Thanks,

Danielle

From: Bryan

Sent: Wednesday, February 01, 2012 10:47 AM

To: Jang, Danielle (Best Buy Canada)

Subject: Re: Galaxy Nexus screen issue...

I want just the phone, so you are now adding in that I must do a one month activation?

How much more is that minimum?

I thought I could do a bit of extra work and get around BestBuy's Policy limit on my returning the defective Galaxy Nexus, by reselling a sealed inbox iPhone4s 64gb (to recoup my loss via the defective galaxy nexus screen.)

Is that an acceptable compromise?

On Wed, Feb 1, 2012 at 10:00 AM, Jang, Danielle (Best Buy Canada) <danjang@bestbuycanada.ca> wrote:

Hi Bryan,

Yes, that works. Will you be able to go in today or tomorrow? Janine, the GM of the store is the best person for you to meet with on this. She will give you the iPhone 4S 64 GB at 50 per cent of the cost with whichever new activation you choose.

Thanks,

Danielle

From: Bryan

Sent: Wednesday, February 01, 2012 9:15 AM

To: Jang, Danielle (Best Buy Canada)

Subject: Re: Galaxy Nexus screen issue...

Okay so do I just go to Cambie and show my ID?

On Tue, Jan 24, 2012 at 7:46 AM, Bryan Berndt <bryan.berndt@gmail.com> wrote:

Danielle,

I would be interested in a sealed brand new iphone 4s 64gb. That is because the higher resale value would allow me to be compensated for the work involved with this work around. I am grateful for the option. Thank you for putting your time into this.

I would probably go to the Bestbuy at Cambie, but whoever has the Iphone 4s 64Gigabyte first, I will go there.

On Mon, Jan 23, 2012 at 12:58 PM, Jang, Danielle (Best Buy Canada) <danjang@bestbuycanada.ca> wrote:

Hi Bryan,

After speaking with the teams, it looks like although we are unable to replace your Galaxy Nexus due to the cracked screen, we can offer you 50 per cent off of a new cell phone. Either the Cambie or the Coquitlam store teams can arrange this for you.

Let me know which store is most convenient for you to go to and I will let them know to expect you. I know this is not exactly what you were looking for but I hope this is helpful to you.

Thanks,

Danielle

From: Bryan

Sent: Thursday, January 19, 2012 4:17 PM

To: Jang, Danielle (Best Buy Canada)

Subject: Re: Galaxy Nexus screen issue...

After speaking with multiple people in Coquitlam (seemed like assistant manager) Told me to call the Vancouver store, and Cambie (manager) told me I had to bring the phone in to be looked at. I posted photos, still I was told to drive in. I was told I'd receive a call back to see if Coquitlam could do the inspection. No word back after 1.5 hours, called back and he said sorry he got tied up, told me AOK on the Coquitlam adventure. Get to Coquitlam, new "manager" says looks like physical damage, explain how I didn't do it.... he says call this number.

I was told to call a number. I did.

No word back.

You are higher than the level I was given, thanks to the media connection.

Did you see my YoutubeVideo?

On Thu, Jan 19, 2012 at 4:08 PM, Bryan wrote:

From BestBuy in Vancouver at the Cambie location.

The Phone Cracked by itself is a bit much... I, must admit, I did have to turn it on first.

2012/1/19 Jang, Danielle (Best Buy Canada)

Hi Bryan – Can you please tell me which store you purchased this from? My understanding from Ian’s note is that you bought the phone, it cracked, you tried to return it but got turned away – is that accurate?

Thanks,

Danielle

From: Bryan

Sent: Wednesday, January 18, 2012 5:02 PM

To: Ian Hardy

Cc: Jang, Danielle (Best Buy Canada)

Subject: Re: Galaxy Nexus screen issue...

Thanks Ian,

Hi Danielle.

The issue should be logged in the BB system, as I have spoken to 8 people at BB now.

3 people at Samsung, and so far I have been lumped in the "physical damage" category.

Physical damage seems to mean that it is believed I dropped the phone, or bent it or something.

None of those actions apply on my part. Others are saying the same thing and posting photos of very similar symptoms.

Here is my issue in more detail in case the info is not readily accessible to you Danielle.

My GN screen hair line cracked mysteriously.

http://youtu.be/7rkz36Q-xZY

Others have no idea how it’s happened to their phones as well!

http://xdaforums.com/showthread.php?t=1425382

On Wed, Jan 18, 2012 at 4:56 PM, Ian Hardy <info@mobilesyrup.com> wrote:

Hi Bryan, meet Danielle,

As promised, I've lightly informed Danielle of the issue you're having with your Galaxy Nexus. You stated you purchased it at Best Buy and noticed a crack in the screen, attempted to get it exchanged but was turned away? Danielle can possibly help you out - she's the Communications Manager at Best Buy.

All the best,

Ian

--

Ian Hardy

Editor-in-chief - MobileSyrup.com

ian@mobilesyrup.com

www.mobilesyrup.com