yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] Mazy:
Hi.

I've got a small question for all. I had my galaxy phone for only 2 weeks now, and treaded it with the same care I've done with all my phones (have had earlier a Galaxy S for 1.5 years without a single scratch on it).

Just a few days ago I saw a very thin crack in the screen, stretching from almost the edge of the top left corner, and diagonally down a bit to the right side.

Curiously as I am, I checked if anyone else had the same problem.

I found a few places online, but not a lot.

[cant add links due to first post]

I want to know if this can be a build problem, since I'm pretty sure I didn't miss treat it.

It doesn't affect the usability of the screen, meaning all pixels and everything with the touch layer seems to be working perfectly, and its quite hard to spot even if you know its there. You need the right amount of light and angle to see it. Perhaps that's why I cant find a lot about it.

Has anyone a similar problem?
[Samsung Galaxy Nexus] @rbiter:
That sucks. You might not be able to exchange it since that is physical damage. Youre probably going to have to live with it, sell it or get it repaired which will be costly.
[Samsung Galaxy Nexus] stretched:
Is that on the digitizer or on the glass? If its on the surface you could throw a screen protector on it to fill it in.

http://www.youtube.com/watch?v=qoMRO4OiXw4

if its on the digitizer, that shouldn't happen. I would try and get it replaced.
[Samsung Galaxy Nexus] PhilDX:
there is certainly no harm in taking it back to the place of purchase to see if they are willing to help...
[Samsung Galaxy Nexus] Mazy:
I've tried to take it back, but they didn't want to take it without examination, and that will cost $150, and from experience, they will probably come to the conclusion that its not a manufacturer error (unless several people reports the same issue)

Its not in the top glass, but as far as I can see, its not in the digitizer either (I assume the digitizer would at least behave differently with a crack in it)

Still hoping that more people have this problem, since that would prove that its a bad batch or something..
[Samsung Galaxy Nexus] sotirid:
Hi Mazy,

I just discovered a hairline crack on my nexus too.

Unfortunately I don't have a camera right now to take pictures of it, but suffice to say the crack matches the one you have!

I cannot think of how this crack came to be - its so new and hasn't been mistreated at all.

I'll try and upload some photos in the next few days if I can borrow a camera to do so.
[Samsung Galaxy Nexus] sotirid:
With some effort I managed to get to take a photo with a webcam (see attachment).

I haven't yet contacted the place of purchase to see what can be done about this - I'll keep this thread posted.
[Samsung Galaxy Nexus] Mazy:
Thanks for that image.. This seems to be more than a coincidence, the angle and size of the crack seems very similar. I suspect that your phone works as normal as well, and that the crack is more or less invisible in normal usage, but in specific angles it shines up?

Have you used any "heavy" program for a long time, meaning did you use a program that could make the phone become warm?

We have two similar phones here, but only one is cracked, and thats the one that we used as GPS, and using that, the phone gets hotter than normal. I dont know if that can affect it at all, but Im trying to figure out what caused it.
[Samsung Galaxy Nexus] Buff McBigstuff:
Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.
[Samsung Galaxy Nexus] Slowburn72:
I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.
[Samsung Galaxy Nexus] Mazy:
Its a GSM, and from the charger I got, I assume it was meant to be shipped to UK (or any other country with that type of outlet)

Slowburn72: if its possible, please take a picture as well, Im planning to use this thread to prove that this is not a user mistreating the phone, but rather some problem in manufacturing or assembly of the phone.
[Samsung Galaxy Nexus] MrBewst:
Wow guys, I smell something fishy here. Mark one up as my GN has the same thing.

I was out in the winter sun today for the first time with this phone after having it for about 4 weeks when I saw a line going across from the top left, diagonally down to the right side about 1/3 down.

Immediately I thought, WTF! I have NOT dropped this thing and have NOT sat on it. It's been in a case since day one which should also reinforce it. How the hell did I do this? I even tried rubbing it off when I first saw it thinking it was just another fingerprint smudge.

This is a Verizon LTE version so at this point I don't think this is specific to version.

I will also say that I am shocked that I didn't notice this before being a very picky nerd about this kind of stuff. At the same time, I can't actually see this until I get enough ambient light and hold it on an angle. It's a hairline crack beneath the topsheet of glass but not deep enough from what I can tell to affect the display. Most user damage appears to result in shattered outer glass and the fact that our cracks are the same that this is due to assembly or design.

I have a feeling we aren't the only ones with this issue. I have insurance on the phone but no way am I going to make an insurance claim considering we all have the same, and I mean SAME crack.

I will be printing this thread out when going back to where I got mine to kindly ask for a replacement. I will be taking this one up the chain, if I have to, after reading this thread. I am glad this thread was started.

I think we are on to something...
[Samsung Galaxy Nexus] stretched:
I would contact Samsung and point them to this thread. Maybe if they see its happening to multiple people they will replace it.
[Samsung Galaxy Nexus] maybememe:
Same hairline crack on mine too!

I have had this galaxy nexus less than 24 hours. I literally watched a small scratch like mark turn into a diagonal and long hairline crack across 1 quarter of the screen. I didn't do anything to the phone I've had a nexus 1 for over year with no crack at all. Now I think I know why the guy was trying to sell me the warranty so hard. Will be returning the GN to best buy for a full refund.

Same symptoms everyone else is listing... shows up in only certain lighting and angles. But marked it is... ever presently defective.
[Samsung Galaxy Nexus] RogerPodacter:
Everyone with this defect, are you on gsm or verizon version? Only reason i ask is verizon version case is slightly modifies which can cause loose volume keys. Perhaps this bigger casing puts some awkward twisting force on the screen from the modified production assembly.

Thats why the crack would be in identical location on every one.
[Samsung Galaxy Nexus] mike216:
Its happened on both gsm and lte
[Samsung Galaxy Nexus] nagylaci:
I have the exact same "Hairline crack". Tried to get it replaced without success.

Btw, it's a GSM version.
[Samsung Galaxy Nexus] maybememe:
I have a version from telus in vancouver canada. My crack is from top right (to the left of the front facing camera) and runs to the middle left side. There are absolutely no scuff marks on the phone as it has not been dropped once. Phone is in mint condition all except for this hairline crack.

I will be returning to best buy to let them know my unhappiness with this phone.

I suspect a change from inside temp afer taking video and pics all day at the local science world.. then going outside is when I noticed a small crack starting to spread. i had the phone less than 24 hours.

Unimpressed!

I also only kept the phone in my x-Large leather jacket pocket by itself.

When the phone is turned on the hairline crack can only be seen from certain angles. When it is turned off it is easier to see from the photos attached.

Coincidentally, a friend bought the GN and just told me over gchat that the same thing happened to his GN phone, as described here.
[Samsung Galaxy Nexus] stretched:
I would call samsung. Ask to speak to a manager. That is crap. If this many people are having the same crack, it isnt isolated.
[Samsung Galaxy Nexus] sn0warmy:
While I do not have this problem, I did want to chime in here. For those of you who tried to exchange your Nexus without success, I highly recommend going to another store or taking the matter up the chain until you get a replacement.

There is absolutely no reason they can't exchange the phone. This is clearly a manufacturing defect and there is absolutely no sign of physical abuse that the user could have done to cause this. If I were in your shoes I would not give up until it got replaced.

My last resort would be to go directly to Samsung with pictures and a detailed explanation of the issue. This is completely unacceptable in my opinion.
[Samsung Galaxy Nexus] Jaevlar:
I have the same with my Galaxy Nexus, it doesn't show unless i have a really dark background (or screen off) and tilt it so that i almost look at it from the side.

Haven't dropped my phone once and i've got no scuffs or nicks in my display or anywhere else on the phone.

Haven't tried to return it since it works as it should, ie no issues with the touch.

But maybe i should try, since it is quite a substantial amount of money that i paid for it...

If i would return it and get a replacement it would count as my third GNex since the first one had faulty wifi. :(

*Edit*

Running GSM edition.
[Samsung Galaxy Nexus] maybememe:
To a Crack at making a youtube video with my story.

I encourage everyone to post to youtube your experiences.

I have to post 8 times to lift the restriction on url's posting.

Just search on youtube for Galaxy nexus screen cracks far too easily.

---------- Post added at 11:03 PM ---------- Previous post was at 10:32 PM ----------

How many recall the crack after going from indoor to colder outdoors?
[Samsung Galaxy Nexus] eaglesport:
Two GN's in our house. 1 had this exact crack and was replaced last week by an associate at Verizon Corporate store. Pretty quickly, I would say too.
[Samsung Galaxy Nexus] maybememe:
385 for a new samsung GN screen+digitizer?

Perhaps the new fortified/fused digitizer + LCD design has something to do with these mystery cracks?

385 Bucks for the "new" design and replacement method pioneered by Samsung.

parts4repair dot com/samsung-galaxy-nexus-complete-screen-assembly

Wow, any other phone the digitizer part is no more than 100, nexus one you can get for 35!

Looks like the 385 replacement part is being sold by Samsung.

hmmm......
[Samsung Galaxy Nexus] maybememe:
Interesting comment from another thread on this issue: http://xdaforums.com/showthread.php?t=1306904&page=2

...

Talked to a buddy that works for TMO corporate and he said there is a known problem on some builds of the gs2 where the LCD will have a hairline crack that will show up on it's own. In other words faulty LCD's straight from the factory. If you talk to customer care or a store they should switch it out under warranty. If they question you tell them to look in their internal system under "Known Issues" for the device. On another note he said that's the only major issue they have noted.
[Samsung Galaxy Nexus] dp92180:
Not to joke around because I haven't been able to see this crack yet, but I almost dropped mine onto concrete trying to check for it.
[Samsung Galaxy Nexus] wilsonlam97:
mhmm I don't see it. Mine is from the china production line. Does this affect the Korea phones?
[Samsung Galaxy Nexus] wilsonlam97:
Its nothing a matte screen protector can't fix:D
[Samsung Galaxy Nexus] maybememe:
Media attention.

Just got word from the communications manager at BestBuy...

Ian, an editor at Mobile Syrup, who I contacted, connected me. He has also contacted Samsung for comment.

Will post back when I hear more.

Jang, Danielle (Best Buy Canada)

6:08 PM (10 minutes ago)

to me, Ian

So sorry to hear about this Bryan. I will look into this with the mobile team and get back to you.

Danielle

Sent from my iPad
[Samsung Galaxy Nexus] mike216:
Do you guys think its faulty hardware that was installed on the phone straight from the factory or does everyone this is happening too live in a cold area and maybe the hot to cold is causing this?
[Samsung Galaxy Nexus] evozyn:
I'm having the same issues you guys are experiencing, a hairline crack from top left of the screen diagonally down towards the right which you can't see unless at the right angle/light. I only got my SGN two days ago (GSM, UK : bought from dailysteals.com) and saw the crack yesterday and it was only about an inch and today it expanded to about two inches.

I have noticed that my phone runs hot when running apps, so I think heat could be a factor.
[Samsung Galaxy Nexus] evozyn:
Have any of you guys tried letting you phone heat up under use and then check the size of the crack again?

I was playing around with some games and checked the screen again it seems that my "crack" pretty much disappears after the devices gets warm/hot and the "crack" reappears after I let it sit idle.

Just wondering if you guys are seeing the same thing happening.
[Samsung Galaxy Nexus] nagylaci:
Yep. Exactly.
[Samsung Galaxy Nexus] QuadFather:
I have the same "crack" on my SGN. So far it has not affected the phone in any way and I can not see it unless the screen is black with no image on it and I tilt the phone at a certain angle. Looks like some kind of manufacturing "defect" for sure.
[Samsung Galaxy Nexus] maybememe:
some are theorizing that a stress fracture unseen from the factory grows larger as the phone heats up, maybe cold increases the rate. Maybe it's just the overall design?

---------- Post added at 09:44 PM ---------- Previous post was at 09:43 PM ----------

The galaxy nexus cracks far too easily...

http://youtu.be/7rkz36Q-xZY
[Samsung Galaxy Nexus] Mazy:
Please.

Would it be possible to get more pictures into this thread? Its always easier to see if we are talking about the same kind of crack if we have more evidence.
[Samsung Galaxy Nexus] Nightfall983:
Nothing yet.

Wow, I'm sorry for those of you affected by this. I hope it doesn't turn out to be some huge manufacturing defect.

I just got a new one sent to me (after 2 lemons) and so far I don't notice any cracks (it has gotten very cold in NY too).

Question to those of you with the cracks/fractures were you using a screen protector before it happened?
[Samsung Galaxy Nexus] QuadFather:
Manufacturers defect on GSN. Thats what I am officially calling it. Starting conversations with Verizon, lets hope their customer service is as good as they say. Only good thing is that the defect is undetectable during phone use.

UPDATE: Verizon is replacing the phone after I described the issue. I used the word defect and didn't describe it using the word "crack" until they did first.

I described the fact that the phone heats up a lot right where the defect started and then worked it's way diagonally across the screen. If you have this problem, you know the drill.
[Samsung Galaxy Nexus] QuadFather:
Mine came from the carrier with it.
[Samsung Galaxy Nexus] xCaldazar:
This has me worried. I'll keep a close eye on mine. I wish these were gorilla glass...
[Samsung Galaxy Nexus] Malike25:
I just got my GN on Thursday & noticed what I thought was a small scratch on the top left edge of the screen. Today before I installed my screen protector I noticed the "scratch" spread towards the right of the screen. This is when I realized the "scratch" was actually a hairline crack. A similar crack that was mysteriously showing up on the TMO GS2's. The top layer glass is ok but the next layer on top of the screen is where the crack is located. TMO was replacing these defective devices due to a manufacturer defect. Since my GN comes from Europe I'm not sure if Samsung is replacing these units under warranty.

My GN is the GSM version ordered through Expansys-USA.
[Samsung Galaxy Nexus] MrBojangels:
For those of you with this problem, do you keep your phone in your back pocket? Or do you applications that heat your phone up substantially often?

I'll be pissed if my phone develops this while I'm on this 2 year contract.
[Samsung Galaxy Nexus] Malike25:
I noticed the "scratch" after I removed the stock sticker that comes on the phone in the box & after cleaning it. I put a case on it right out of the box & carry it in my front pocket with nothing else in there.

It's not a crack on the top glass it's on the top layer of the screen. I believe this is the reason why the pixels aren't affected like when the screen is completely cracked. It's also not noticeable when the screen is on.
[Samsung Galaxy Nexus] QuadFather:
I occasionaly keep my phone in my back pocket but I always wear loose pants.

Applications definitely make the phone heat up. It heats up right around the camera lens area. I have a protective case on it and if out feels "toasty" through the case I can't imagine how hot its getting inside. My theory its this may be a contributing factor to all these mysterious cracks. Hard to say though...
[Samsung Galaxy Nexus] MrBewst:
While I have a case which reinforces the phone, I would sometimes keep mine in my front pocket but by no means do I like my balls screaming for mercy (kids these days...). Never, would I ever put it in my back pocket only to forget and sit on it. That would be my own fault.

Also, I don't think I use any specific apps enough to the point where they would heat up my phone (ie. navigation). It seems to get warm around that spot during charging though.

__________________________________________________

As an update to my own experience, I now have a different phone thanks to BB 30 day warranty. I do pay for insurance which would have covered this anyways albeit through a different route. On a positive note, the replacement model is the best one I have had in hand yet...rock solid buttons, no bad pixels and just as important, no hairline defects - yet. I might have a winner...

In the end, I am pretty sure if we caused this "crack", we would be cracking the top layer glass too or damaging the screen. If we can cause this type of "crack" then the build quality stinks. If it's really that sensitive to temp, then the build quality stinks. It's quite simple.

Verizon/Samsung/retailers need to decide what level this is taken to. Either replace these admitting a manufacturing issue or be prepared for some negative review. The question is do they care?

My suggestion to all with this exact issue is to demand a replacement immediately or start broadcasting. Now might be your only chance. Good luck!

---------- Post added at 06:58 PM ---------- Previous post was at 06:24 PM ----------

More food for thought....

http://xdaforums.com/showthread.php?t=1306904

Maybe Gorilla glass is no better than our fortified glass....maybe it's the way the glass is made...maybe it's Samsung's method of manufacturing.

Regardless, for you guys with this issue, you might want to use this as more ammo for getting a replacement as I am understanding that there was bad batch of screens going out for GSII's which were replaced. I could be wrong.
[Samsung Galaxy Nexus] xriest:
hmmmmm this thread is making me paranoid...

When I run a power hungry app like the playstation emulator the screen gets HOT, not the back side but the screen it self.
[Samsung Galaxy Nexus] QuadFather:
Well, just finished setting up the replacement phone Verizon sent. So far so good. If the same defect starts to show again I'll let those who are interested know with an update to this thread.

Mad props to the Clockwork team for making it incredibly simple to get this new phone to the exact same state as my original one with the click of one button. Mmmmmmmmm sweet juicy programming goodness.
[Samsung Galaxy Nexus] SkyWalker1726:
Should This thread make me reconsider getting a GN .... ?
[Samsung Galaxy Nexus] QuadFather:
Not really. I chose this phone because as a developer of computer apps I am starting to develop on the Android platform, otherwise I would have maybe gotten a Razr or a Galaxy S2. I have no regrets on this phone. The issue may be a pain but didn't make me regret the decision.

The replacement phone I got seems perfect so far. Just be aware of the problem and inspect the phone properly and regularly.
[Samsung Galaxy Nexus] terminal 7:
OMFG this is insane !!

Okay now this is just totally not a coincidence..

i never ever put my phone in a pocket, im obsessed with keeping all my devices in 100 percent new condition, i have never had so much as a scratch before on any phone.

this is exactly in the same place as the others on this thread..

we need to see to it that samsung fix this it just cant happen like this without it being a manufacture defect

im so so furious right now.. gonna write samsung now - hope they listen cos i wil not give up !!

.

.
[Samsung Galaxy Nexus] mike216:
Does this problem happen out of no where? Like if you stress the phone a little or is it being shipped like this?

BEST DAMN PHONE BECAUSE WE HAVE THE BEST DEVELOPERS! ROUND 2
[Samsung Galaxy Nexus] QuadFather:
Happens out of the blue from what I can see from all the posts on this thread.
[Samsung Galaxy Nexus] erkv:
I had the same problem, hair like crack, but this time only a cm long and it was curved as a hair....

Returned it, dont know if they are going to give a new one, but this happened the second day, it was hard to see, soi dont kowmif it was there already when i received it.i also thought it could be a temperature problem.
[Samsung Galaxy Nexus] tannor:
It hasn't happened to me but I have a feeling it heat related.

Today while using the phone my phone got super hot only on the top part of the screen.

It wasn't the battery, it was the radio causing it, because as soon as I put it on airplane mode temp went back to normal within minutes.

But the temperature was so hot I could not even make a call if I wanted. it seems all the cracks from what i can see posted id on the top part of screen, I bet it heat
[Samsung Galaxy Nexus] maybememe:
BestBuy Response Update

BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.

I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
[Samsung Galaxy Nexus] Sipek.:
Maybe i'm lucky or i'm just delaying the inevitable, but i've had my phone in use since the 21st and I don't have the crack. The guess of possibly caused by a repetition of heating and cooling may be possible, but i've yet to really experience what you guys define as "cold". I will say that when I actually DO use my phone with the screen on for long periods of time, I occassionally have the wifi on from 30-45 minutes before turning it off and my screen as well altogether. Needless to say, yes, the phone gets hot, but this has been completely on the back of phone and not the front from what I could feel. I wonder if the brightness of the screen also contributed to this as I leave mine on manual and set to fairly low (1/10 or so on the bar). As for how I store it, well, i've yet to get any kind of protection for it, so it's bare and I keep it in my chest pocket maybe allowing me to keep it as a fairly decent temperature.

If I do get a crack after this, i'll be sure to post again.
[Samsung Galaxy Nexus] RogerPodacter:
I wonder if only cold winter area people have this issue. Any like me in california had this happen?
[Samsung Galaxy Nexus] mkarps:
I'm in Wisc and nothing yet here.
[Samsung Galaxy Nexus] erkv:
I think it happened to me while we had a difference of 15 C from indoors outdoors.
[Samsung Galaxy Nexus] sledgeyj:
It more than likely will turn out to be a combination of several factors. Potential factors could include, the tension on the glass due to the curvature in relation the CPU and GPE may cause the expansion and contraction of the glass at different rates, when coupled with thermal changes (hot phone- cold weather), may all combine to produce cracked glass. Just a theory though
[Samsung Galaxy Nexus] erkv:
Gotta say my sgn had no screen curved, absolutely!