[myTouch 4G Q&A, Help & Troubleshooting] Skipjacks:
My god, how the mighty have fallen.

T Mobile customer service used to be the benchmark against which businesses were measured. But over the past year it's become a joke.

Get this.....

Over problems with multiple defective MT4G's I've gotten frustrated with unhelpful customer service reps 3 times and asked to speak to a supervisor. Once in the morning, once in the afternoon, and once at about 9pm.

On all 3 occasions the customer service rep immediately said, without missing a breath or actually taking the time to check...., that "the supervisor just walked into a meeting. He will call you back within 24 hours".

Now that's a hell of a coincidence, wouldn't you say? And those 9pm meetings really cut into the work day.....(sarcasm)

It's unimaginable to me that a customer service office has a canned lie to give as a matter of policy. And that's clearly what's going on here. I'm sure that policy isn't written down anywhere, but there's a supervisor giving that instruction.

But it actually gets worse!

Figuring out that I've been lied to really cheesed me off as a customer. I can deal with the haggling over getting a solution to my problem, but when I get lied to I'm done. So I did what any other pissed off person with too much time on his hands would do. I found the emails of T Mobile's president and chief operating officers and sent them a letter detailing the issues I've had in hopes that maybe they'll put a boot up someone's ass to get their customer service problems fixed. I didn't ask to get my phone situation sorted out. I've given up on that. I'll just deal with the bad screen I've got until my contract runs out and start over.

But within 2 hours of sending that email, an 'executive customer service' rep called me and told me (not asked me) what I was going to do to fix my phone problem. He told me I was going to talk to tech support then he got pissed off when I told him I wasn't going to. I mean, how dare I not jump when he tells me to, right?!

Then he reads me the riot act about T Mobiles terms and conditions of warranty exchanges and tells me, and this is a direct quote, that "I'm going to accept those terms". He then goes on to tell me that T Mobile will never do anything outside of the strict terms and conditions for me again, even if they screw up (by like...I dunno...selling me a broken POS phone and replacing it with even more broken POS used phones).

Is that a hell of a way to speak to a customer or what?!

Then he lies to me more! He goes on a spiel about how even the president of T Mobile has to abide by the rules of the warranty exchange program, and if his phone breaks he'll get a refurbished one too.

Uh huh....sure he will. And I've got feathers growing out of my nostrils. Thanks for basically calling me stupid by thinking that I might believe that garbage.

The whole thing was just surreal. I couldn't believe that a company called a customer up and basically ***** me out because I caught on to their policy of lying to customers.

So my wife, who is off contract, will be becoming a Sprint customer soon. I will be too as soon as my contract expires.

Anyone else having these problems?