[Venue Pro General] MJCS:
The following steps should unbrick your Dell Venue pro in most cases (this will not unbrick your phone if you updated the touch screen firmware via the EM app). You can do this at your own risk. I strongly suggest calling or e-mailing Dell Mobility Support before doing this. If your phone is out of warranty, you replaced the SD card, or did something else really silly to it then this might be your only option. You will lose all data on your phone with this method. Your contacts should be backed up on Live/Hotmail/Facebook/Twitter/Etc. and your images on SkyDrive. Everything else will be wiped. You phone will be wiped back to Version 7704 (or what we had when the phone launched back in October of 2010).

The following instructions are for Windows-based machines. There might be a similar utility for Mac’s but I have no way to find out. You are on your own if you have a Mac.

Unplug your DVP, Remove the battery.

If you replaced your SD card (and voided the warranty in the process) please insert your stock SD card at this time. If you never touched your SD card then you can obviously skip this step.

If your phone already has the stock SD card in it, please wait 10 seconds, and put the battery back in. You may put the cover back on as well if you like.

Now we are going to enter the boot loader (this is how your bricked phone can receive the FFU file) by holding the volume down (-), camera, and then power buttons. DO NOT RELEASE THESE until you see the image of a phone, USB cable, and laptop.

Connect your Dell Venue Pro to your computer with the USB cable that came with the phone or one that has the same or higher specs. I have seen it take up to 10 minutes for the phone to be recognized by your computer. If after 10 minutes your phone hasn’t connected, try another USB port and/or cable.

While your computer is installing the drivers/connecting to your phone download the following file and extract it.

http://www.multiupload.com/5YT27EHLZV

VenuePro_flash_GLEOS2A_US_TMO_SIGNED_SWV0105_LP0030_RV001_RETAIL.zip (138.7 MB)

While this is downloading, close Zune if it is not already closed as it takes a few seconds for it to really unload from memory.

Once you think your phone has been connected, open up command prompt (you may need to start it in admin mode depending on your security settings) by typing “cmd” in the start menu or going start -> run and entering “cmd”.

Change directory to “C:\program files\zune\” by typing “cd C:\program files\zune\” and hitting enter

Then type “UpdateWp /list” and your phone should show up there. If it hasn’t be patient and read step 3 again.

If your phone is listed (it should be) and your download is done and extracted, copy the VenuePro_flash_GLEOS2A_US_TMO_SIGNED_SWV0105_LP0030_RV001_RETAIL.ffu file over to the” C:\program files\zune\” directory. You may wish to rename this file before copying it over to something shorter if you wish for the next part.

Now back in the command prompt window type “updatewp /ffu VenuePro_flash_GLEOS2A_US_TMO_SIGNED_SWV0105_LP0030_RV001_RETAIL.ffu”. If you did not rename the FFU file you can type Venue and then hit tab to auto complete the name otherwise enter the name of the FFU file you renamed.

Hit enter and DO NOT unplug the phone. This process can take anywhere between 60 seconds and 10 minutes.

This should work and bring you back to the stock state. If it does not you can retry this a few more times but if after 2 or 3 times it does not work then you need to contact Dell as your phone is royally screwed.

You can now re-open Zune, pair your device, and update all the way back to Mango (this could take up to an hour).