[Samsung Galaxy Nexus] i<3myphone:
ENSQUARED COVERAGE- ONLINE CHAT.

I just got finished talking to them online (live chat). I wanted to clear up some items of confusion that you brought up.

Please wait for a site operator to respond.

You are now chatting with 'ensquared'

me: hello?

me: I am looking at insurance for android phone.

ensquared: Hi, how may I help you?

me: If the phone malfunctions or just dies, do you cover it?

me: ANd what does it mean when you do not cover "extended warranty?"

ensquared: Yes we do. The website is being updates as of the moment.

ensquared: Your question actually pertains to "Extended warranty" which is also covered under our polocies

me: Can you please explain that?

me: if it malfunctions or dies, do you cover it?

ensquared: Extended warranty means coverage for sudden malfunction or death of the cellphone. It is covered under our platform

me: I see you just changed that?

ensquared: Nope. What I said earlier "Your question actually pertains to "Extended warranty" which is also covered under our policies"

me: Odd. You just changed 2 impt items on your website within the last 48 hours.

me: So what you are telling me is that if my phone malfunctions and does not work, you do not cover it.

ensquared: We do cover "malfunctions and does not work" scenarios

me: Ok. thank you for clarifying.

me: But you just recently changed that on your site?

me: and the pricing , too?

ensquared: Yes, we are actually updating te site even as we speak

me: where can I read user reviews for your service?

ensquared: Pricing has been brought down to corporate pricing level. So it's the lowest we can go

ensquared: You can check out android.com

ensquared: Some forum sites actually does have reviews on us.

me: but you are a paid sponsor there. seems a little biased.

ensquared: Actually, it's a forum site

me: if i have to send my phone to you, what is the turnaround time?

ensquared: So people do ask, even if we are a proud sponsor

me: and do i have to pay for shipping?

ensquared: 2-4 days

ensquared: Yes you will pay for shipping

me: do you replace with new or refurb?

ensquared: Always new. We never send refurb phones

me: Ok.

ensquared: Is there anything else I can assist you with?

me: How do you compare with SquareTrade?

ensquared: Major advantage of Ensquared over Squaretrade is 1st, the replacement phones. As mentioned earlier, we do not send refurbs

me: Good to learn. Anything else?

ensquared: 2nd is our claim limit. With us, you'll get $1000 PER CLAIM, where as Squaretrade has a unified claim limit (usually about 400-800) spread across all of your claims. Meaning, you can easily use up all of your claim limits with Squaretrade in just one claim

me: I see. That is also good to learn. ANything else you can tell me to sway me? ;)

ensquared: That's basically it. I have to be honest with you regarding this, those 2 are the main advantage on going Ensquared. Everything else should be the same

me: Ok. I work in a school and am paranoid about my phone being stolen by some jughead kid. If that happened, what is the process?

ensquared: Just file a police report (needed for both lost/stolen claims) and prepare your original receipt. Once your have the docs, call our claim center at 888-406-7925 ext 2, pay the deductible and that's it

ensquared: In 2-4 days, you'll have a new phone as a replacement

me: That kinda gives me peace of mind.

ensquared: Glad to hear that. =)

So that was our chat. I am still undecided and will prob read the reviews on android. com. HTH anyone else.