[Samsung Epic 4G Touch] jromankvcc:
Companies tend to try to improve their customer rating index by either providing with special offers that grant customers a want to stay with them, or by remaining unchanged when they are doing well in respect to customers.

You can argue Sprint is trying to do it looking at he bigger picture, but if they continue they are not going to have the same customer base as they did before they started "remaining competitive".

To the customer, he is seeing a $6 extra a month for x months without seeing any improvement. But that's just this one time. They did the 4G $10 package, and that was the only one that made sense. OK, new product, better speeds, cooler phones. I'm OK with that. Then it was, same phone as you had before, but now we are going to add in the $10 fee and call it a smartphone fee. All of the sudden, bill went up $40/mo for 4 lines on new 3g phones on non-4G area. That was a "just because we can" increase. Then, they removed the discount from lines 3 and 4. So that was another extra $12. Then, they doubled the activation fee, in case you actually wanted to make use of those extra $10/mo by using 4G phones. So you add 4 4G phones and it costs you $72 more ($144 in activation fees). Then, they tell you, and oh by the way, you can't upgrade every year anymore, now its every 20 months (was it 20?) regardless of how much you pay a month. Then, they figure, hmm how can we lower costs even more? I know! Let's get rid of other offers, like the corporate discounts! So there goes the second line, another $6 a month. Oh by the way, we are also going to raise fees, because we can. And everything we added, yeah you are paying taxes on that too, buddy.

Did they get rid of the instant discounts vs mail-in rebates yet!?

Oh they removed the unlimited data from hotspot (checked after autotranslate this time!) and mobile devices, because they can.

They are pretty much throwing away everything that gave them the good reputation so they can be hated like the rest of big corporate wireless companies.

Customer rep or not, you have to agree they are squeezing us wherever they can hoping we stay with them.

Like someone commented, all they have left is unlimited data on cellphones. But I don't use more than 2gb, and between 4 4G phones, of which only one is ever on 4G, we average 2gb total per month maximum.

I may not be the norm, but who ever is? There are those who get 100kb down and 40kb up, and then those that get 10mbps down and 1.5mbps up.

Thing is, show me that you have improved, show me that I'm gaining right now something out of the monthly raise on my bill, or don't bother charging me for hopes and dreams that may never come true, or that may take so long to materialize that it won't matter anymore, because everybody else will be on the next best thing while we play catch up again.

Now, out of rants, I love my 4G speeds in my phone, and I love the phone. I hate att without even knowing why. All I hear is their 3g aucks and their 4G is a myth. Of Verizon all I hear is that you'll have to sell your liver to pay the monthly difference between sprint and Verizon. I love sprint because we are like the cool hip "new" guy in the block that is small, but that kicks ass at playing all sports. Nobody could think we would be able to play with the big guys but we do, and we'll.

But there's a point in time where it seems pride has overcome the little guy in that he doesn't want to be "the little guy who could", but the big guy who is not different than the rest.

Except a small difference in price at the end of the month, and the capability of potentially having unlimited data that in 90% of cases translates to less than 2gb, if you get 4G at all, what differentiates sprint from the rest anymore?

Take into consideration that I've used sprint since I got my first cellphone in the US 10 years ago.

I don't hate sprint, but I hate what sprint is becoming.

This is probably too long for anybody to bother reading and I understand, or may say it's been talked about before. Maybe I'm just using this as a way of channeling my anger and frustration toward sprint for all the latest decisions they've been making toward customer pricing and benefits removal.

Keep it clean guys, and apologies if I just made you waste your time. If you are to read anything at all from what I've posted be it what follows:

Is there an alternative out there that could be more beneficial in my case? Take this into consideration:

Line 1) 600 minutes talk, 200 messages, 2gb data,

Line 2) 500 minutes talk to line 1, 200 messages to line 1, 500kb data

Line 3) 60 minutes talk to line 2, 50 messages, 200mb data

Line 4) 350 minutes talk, 50 messages to line 1, 1gb data

I've been researching possible switches to other companies but I just don't see it clear. Could anybody pitch in on helping me find better plan than what I already have? Family shared 1500 minutes, 4 lines, 20% discount, about $255 after fees, taxes, and protection plans.

Any help would be greatly appreciated. Courteous suggestions through PM also welcomed.

Thank you for your time and apologies again for the time wasted.

P. S. Sorry for mistakes, using phone and English is not my first language.

Best regards,