[HTC Rezound] tryest:
I send email last week asking "why cant I unlock the bootloader?"

here is Verizon's answer:

Good Morning Mr. XXXX,

Thank you for contacting Verizon Wireless through our website. My name is Michelle, and I understand that you're questioning the bootloader on your HTC Rezound. I certainly know the importance of being aware of the features on your device. I'll be glad to assist you today.

Mr. XXX, The bootloader is locked on an Android device because although it’s an open source OS, still the manufacturers want you to stick to their Android OS version specifically designed for the device. Additionally, the Bootloader is locked on each device so that only the Verizon Wireless operating system can be ran.

I apologize for the inconvenience.

Please know that unlocking the Bootloader or rooting your device will void your warranty. We also don't offer assistance for Non-Verizon Wireless software.

I also wanted to inform you that I attempted to contact you on your mobile number ending in XXXX, unfortunately I was unable to reach you. I was calling to assist you with your concern and verity your account. According to our records, you previously added a password to your account. For your protection this password must be verified before I can discuss your account or process any changes. I apologize for any inconvenience this may cause and hope you understand our desire to protect account privacy.

Please note: The account password referred to on the website "Contact Us" page is not the same as the password you created for your online "My Verizon" service.

If you have forgotten your password, please contact Customer Service at 800 922-0204 or dial *611(send) from your wireless phone. Both numbers are airtime free. We will be able to verify secondary information with you to ensure the security of your account.

Mr. XXXX, If you have any additional questions, please don't hesitate to contact me directly. You can reach me at 803-231-1787. My normal business hours are 7:00am - 4:00pm EST, Monday - Friday. Your call will go to voicemail, please leave a message, advising the best time and number to contact you.

If outside of my business hours, you may also call Verizon Wireless Technical Support Department at 1-800-922-0204 and select option 3 from a landline phone to speak with a representative who will walk you through step-by-step instructions to troubleshoot the issue. Our Data Technical Support Department is open from 6:00 a.m. to 11:00 p.m., daily. Please have your wireless phone fully charged and available when you call.

I look forward to providing you with any additional assistance that may be needed.

I hope the information that I have provided for you today regarding Bootloading on your device was helpful

I make it my personal goal to resolve all of your wireless concerns. I hope I have done that for you today. We appreciate your business and thank you for using Verizon Wireless.

Sincerely,

Michelle

Verizon Wireless

Data Technical Support

If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.