yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Daniel K.:
I pre-ordered a 32GB champagne on 11/23. From what I have seen not a single champagne has shipped from Best Buy. Meanwhile, Amazon has shipped mostly champagne. My screens are the same. My credit card doesn't show the pre-auth's but I assume they've run it multiple times. I was told many times that it would (1st) be delivered on 12/19 and (2nd) before Christmas. I think it is safe to assume Best Buy hasn't shipped any champagne as I pre-ordered early on 11/23.
[Asus  Eee Pad Transformer Prime] pbg225:
I ordered on 11/22 same back order status standard shipping and I haven't gotten a single piece of usable information from my multiple attempts at calling..used a BB credit card and the charge is not on my balance but it had been taken from my available credit
[Asus  Eee Pad Transformer Prime] cooper1010:
11/25 w/ free shipping. card (debit) has been charged 4 times, including right now (seems to stay in "pending" for 3 or 4 days before dropping off).

i was told on the 5th (when I called after the 2nd "hold" was placed on my card) that it happened b/c the item was shipping. on the 14th (3rd charge) I was told to cancel, b/c bb doesn't sell the champagne one (I told her not to touch my order, that I didn't trust anything they were saying).

if I can find this thing anywhere else, I'll get it.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Pre-ordered 11/23

Status on first screen says "in process" 2nd screen says "backordered"

Paid with paypal and they have my money from day 1....

Free shipping was offered at the time....
[Asus  Eee Pad Transformer Prime] juvenile43:
Well I guess I'm gonna call again this morning I can't believe they told u bestlie isn't selling the champagne if this is true I won't really be surprised. I tried switching to gray yesterday and the rep told me it wouldn't matter lol if anyone gets any info please share. Let u guys know if I find out any new info on my call.
[Asus  Eee Pad Transformer Prime] wroche:
Pre-ordered 12/1 32GB and dock. Status on first screen says "in process" 2nd screen says "back-ordered" for both. I also paid with PayPal and they have had my money since day 1 too!!!
[Asus  Eee Pad Transformer Prime] dajackal9999:
32GB Champagne Prime

Ordered 12/2 after the great Amazon Debacle. Went from processing to backordered a few days ago.
[Asus  Eee Pad Transformer Prime] CheeseMcGee:
I ordered the 32GB Champagne and dock on 11/22 via paypal - The money was taken out of my paypal account on 11/25! I recieved the back-ordered email and when I complained to the CSR that people who preordered later than me had recieved tracking numbers, she couldn't explain it. I guess they really don't have the Champagne in stock as the other thread doesn't have a single Champagne owner mentioning a shipped email. :mad:

I knew I ordered the wrong color!!! ;)
[Asus  Eee Pad Transformer Prime] juvenile43:
Yeah and I only ordered champ because seemed everyone with a gray from amazon was getting cancled thought I would have a better chance boy was I wrong. I haven't called yet today I'm going to in a few minutes then will post
[Asus  Eee Pad Transformer Prime] lalbcp:
I ordered the tablet on 11/22 and the dock on 11/23; both with same status now as "backordered"; I received emails for both regarding the backorder; called BB yesterday and they just send me one email for each item stating "extended backordered" for 30 days; after 30 days order will be cancelled!

4 times pre auth on my Citi card; problem is that Citi holds precharges for 30 days! :mad:

BB CSR told me when she extended the backorder status that the system was showing date of receipt BETWEEN 19-23; so, two more days and we'll be there to see our hopes vanish.

:(
[Asus  Eee Pad Transformer Prime] juvenile43:
Nothing changed on my call today just told for a 2nd time when it comes off back order I get free upgraded shipping. At least the lady I talked to today tried after being on hold twice and disconnected she called back to tell me should could not get any more info
[Asus  Eee Pad Transformer Prime] ReaderLee:
In the same boat as everyone else. Ordered two 32GB Champagnes and one dock on 11/23 from BB and anxiously watching for word that they're shipping Champagnes. Called Best Buy on Monday and was told 10 days by CSR, but I think he was just splitting the difference on the 1-2 week timeframe in the email. Thanks for starting this thread.
[Asus  Eee Pad Transformer Prime] jordache16:
Ordered on 11/29 (both the dock and the tablet)

Both have shown back-ordered status since 12/18

I emailed them on 12/18 asking what was going on and they emailed me back later in the day and basically just confirmed that they are on back-order and didn't have any additional information.

I haven't received any additional communication from BB regarding the issue. I also did not receive the auto-generated email indicating that the item is on a 1-2 week back order that others have received.
[Asus  Eee Pad Transformer Prime] jrsalda:
Ordered on 11/23 (both the dock and the tablet) Money has been deducted from my Chase debit card already. Got an email saying both items have been back-ordered, I keep calling them, believe it or not, they are hanging up on me now(twice yesterday). this is totally bizarre.
[Asus  Eee Pad Transformer Prime] conquereddroiduser:
Ordered on 11/23, and got a back order e-mail on 12/19. It's listed as back ordered now, with an estimate of 1-2 weeks.
[Asus  Eee Pad Transformer Prime] Dnorwood:
I am in the exact same boat, calling CS today. I got my back order email at 10:20 pm on the 18th (twenty after midnight at their corporate office). Was pretty upset about it as this is a gift.
[Asus  Eee Pad Transformer Prime] GCurry:
Ordered champagne 32GB on 12/4. Backordered email came same time as everyone 12/18 midnight, with a delay of 1-2 weeks. 2 weeks hits January, and I expect another week of delay then, then ship time. Should have it from BB mid Jan, unless I change my mind about the whole thing.
[Asus  Eee Pad Transformer Prime] wpgibson:
Ordered 12/2 after the Amazon fiasco.

No information since the email stating it was backordered.
[Asus  Eee Pad Transformer Prime] Dnorwood:
Just spoke to a csr and it was pointless, told me it is back ordered and that she has no other information. Going to email now, utterly ridiculous.
[Asus  Eee Pad Transformer Prime] joepic:
I pre-ordered the GREY keyboard from Best Buy on 11/22.

I just checked my UPS tracking and it was delivered at 2:40 PM today ;)

Now I have a keyboard but no PRIME :mad:

The 64 GB GREY PRIME is on order with Amazon ordered on 11/22 and still NO shipping date, which is a very good thing. So I am hoping that it will get a date of early January.

I did order a second 64 GB GOLD PRIME on 12/22 which now has a shipping date of 1/25/12 - 2/8/12.
[Asus  Eee Pad Transformer Prime] rockstatus90:
^^^ You failed comprehension....on ALL counts you failed....read the title of thread....your post was amazingly unrelated....
[Asus  Eee Pad Transformer Prime] anubis66:
Just to put in my experiences with bestbuy on this matter.

I called 3 times to see if it would get to me by this weekend (for a present). I was told that while it still says it is on backorder in the system I would indeed have the tablet on the 23rd (I made sure they noted that in the system) and that the dock would ship shortly after. I got this story from all 3 people I spoke to. Still have not received any shipping information. So here is hoping.
[Asus  Eee Pad Transformer Prime] rockstatus90:
I hope this is true, but with no shipping info and that time so close it doesn't seem likely unless they over night everyone's....
[Asus  Eee Pad Transformer Prime] johnnyutah22:
Did you get the backorder emails and if so was one of them the 30 day backorder email, also when did you preorder.
[Asus  Eee Pad Transformer Prime] rockstatus90:
No hope on the horizon as of yet huh? Am I the only one constantly refreshing my order status page? In hopes seeing some activity?.......originally my order did go from in process to backorder in like a minute....have lost 80% of my initial excitement.....at this point just give me what I paid for a month ago....sigh!
[Asus  Eee Pad Transformer Prime] calin75:
No, you're not the only one. The sad part is that I preordered a TFP on gamestop but I cancel it because for some reason I thought that Best Buy would be better for a just in case return. I also wrongly assumed that ASUS had learned from last time mess with the first transformer. It's really disappointing and if ASUS and Best Buy don't delivery really soon, I'm just gonna wait to see what other options will be coming from SAMSUNG or Toshiba.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Agreed! But if Samsung keeps building like Apple with NO ports and NO memory expansion slot then ill never be purchasing from them...on the other hand I'll be interested in seeing what the others have to offer....I'll be pretty happy with a good product....like my EVO 4G, I was super excited to get it and it lived up to all my expectations....to this very day, there are a lot of phones now that can easily replace the EVO but it works flawlessly still albeit with rooting but still....I jus want my order and I'll be fine....
[Asus  Eee Pad Transformer Prime] John Kotches:
I'll give them until around the first of the year, then i will explore other options based on what we learn from CES.

Not spending the $700 isn't the end of the world after all ;)
[Asus  Eee Pad Transformer Prime] cooper1010:
Get ready to wait some more:

http://www.forums.bestbuy.com/t5/Tablets-eReaders/ASUS-Transformer-Prime/td-p/418687
[Asus  Eee Pad Transformer Prime] pbg225:
Jesus Christ it just gets worse....they couldnt have told us this prior to release or even when gray started shipping? not to mention im very curious to see how long it will take to get a gray one if we do change colors, but odds are we are going to be put in the back of the line and be looking at mid jan.
[Asus  Eee Pad Transformer Prime] stinebd:
Wow. So the options they give are to switch to gray or just cancel it. Interesting. I wonder when we'll start getting the emails.
[Asus  Eee Pad Transformer Prime] ReaderLee:
Just spoke to CSR and supervisor. They don't know anything about this. CSR couldn't even switch the color. Supervisor said they could only cancel the order and put a new one in. I would go to the back of the line. I said no thanks and placed an order on Amazon with an expected delivery date of end of Jan-early Feb. It will probably come in before the BB.
[Asus  Eee Pad Transformer Prime] lalbcp:
Thanks, you saved me at least 20 minutes wait and a disappointment :(
[Asus  Eee Pad Transformer Prime] ReaderLee:
Honestly wish that I had better news to report. The uncertainty and lack of info is really disheartening.

---------- Post added at 05:09 PM ---------- Previous post was at 04:55 PM ----------

Forgot to mention, when I spoke to the CSR I asked him for any type of time frame and it said "it says coming soon". I said that didn't agree with what was being posted by the BB Moderator in their forum. I kept pressing him and he finally said "it says, coming soon, you know, coming soon like on a movie poster". You can't make this stuff up.
[Asus  Eee Pad Transformer Prime] John Kotches:
ReaderLee:

I think it serves as a great lesson about the overall state of customer service in the retail business. Basically, it sucks.

I don't have a problem with BB not getting the stock they were supposed to get, that is something that is out of their control (i.e. you can't ship what you don't receive). I have a big problem with how they have handled the lack of stock with their customers.
[Asus  Eee Pad Transformer Prime] holmern:
Ironic how BestBuy cant get the Champagne colored version.. Newegg cant get grey and sold some Champagne versions off their website a few minutes ago with no pre-order. (Out of stock again now)

Seems like Asus could have avoided a lot of trouble by just sticking with one color and maybe offer another color option at a later point when they could actually cover the demand.
[Asus  Eee Pad Transformer Prime] cooper1010:
News story on the local boston channel about bb.com ruining christmas. I said "honey, come quick! We're on the news!"
[Asus  Eee Pad Transformer Prime] stinebd:
FYI, the wording on the Best Buy forums post has been updated...

See again http://www.forums.bestbuy.com/t5/Tablets-eReaders/ASUS-Transformer-Prime/td-p/418687
[Asus  Eee Pad Transformer Prime] calin75:
Just called Best Buy twice and no luck about switching to the gray one. I was told that they'd have to cancel my order and then place a new one for the gray, but then they couldn't place a new order since the gray one is not available either. So obviously the computer won't allow them to just switch the color. What a waste of time and energy. But of course they're sorry and very apologetic.
[Asus  Eee Pad Transformer Prime] wynand32:
I hereby officially give up. I have my supposed order from ABT that's supposed to ship tomorrow. I'll believe it when I get the tracking number.

If that doesn't come through, that'll be it for me. I'm very disillusioned with this whole thing, and if I get the Prime it better be freaking worth it. I was a huge ASUS fan given 1) I was lucky enough to get a Transformer right away back during THAT fiasco and 2) ASUS did a really good job of updating it. If the Prime is disappointing, and after this hot mess, I'll not be such a fan going forward.

The number of tech companies I like is dwindling. I'm not sure who I like anymore...
[Asus  Eee Pad Transformer Prime] calin75:
Guys I'm jumping ship. I'm giving up my fight with BB. I'm one of the lucky ones. Yesterday I went to my friendly neighborhood Gamestop and inquired about the Prime only to be told that my only option was to reserve one with ETA 01/11/2012. My surprise was that today they called me to go pick it up!!! I have right in my hands not thanks to BB. What It's been done to us is inexcusable and I hope that the Prime lives up to its expectations and it was worth the whole trouble. BB and Asus can kiss my brown @ss!!! Peace!!!
[Asus  Eee Pad Transformer Prime] rockstatus90:
I hope this email comes soon...I wonder if we'll be placed at the bottom of the list....I'm already too depressed to care anymore.... 11/23 pre order...and when's the delivery schedule? After Xmas?
[Asus  Eee Pad Transformer Prime] CheeseMcGee:
Well, as of 1:42 AM, BB had canceled my preordered dock! :mad:

Now the question is, do I ride it out with the champagne and buy the dock elsewhere, hoping BB won't cancel my tab, or do I just move along and purchase somewhere else and wait until Feb to get my Christmas present! :mad::mad:
[Asus  Eee Pad Transformer Prime] jrsalda:
I'm still expecting those bastards(best buy of course) to have at least the decency as being told to get a "compensation" for their mistake, it hasn't happened, and pretty much seems won't be getting anything at all for christmas. My unit has been mark to be shipped around mid January, I pre-ordered on 11/23. I'm walking away from BB and surely from this whole prime fiasco and logically from asus as well, will get either the ipad 3 in february or the lenovo or acer tegra 3 tablets, whatever comes first.
[Asus  Eee Pad Transformer Prime] lalbcp:
32GB Champagne tablet back on BB website

I just found that that the Champagne version (which I have backordered 11/22) is back on the BB website and it says Coming Soon... no more comments!

:confused:
[Asus  Eee Pad Transformer Prime] John Kotches:
I'll believe it when i open the box.
[Asus  Eee Pad Transformer Prime] GCurry:
I wrote to the CEO, got the assistant handling this, and the canned response about "we've got you covered".

So I asked for clarification ...

Here is response

So now I'll likely either change my order to grey, if they have a process which doesn't put me at the back of the line, likely not to happen before next Tue, given Christmas. Then there is ship time. So, particularly given the GPS and wifi issues, am beginning to wonder if I should just punt this whole thing for a while, and upgrade my OG Droid. with my Christmas money, instead.
[Asus  Eee Pad Transformer Prime] monocheli:
Best buy has the Grey back up on the website for order... I just ordered one, lets see which gets here first the gold or the grey...
[Asus  Eee Pad Transformer Prime] pbg225:
Might be gone couldn't find it in my search but I'll be seriously pissed if they take new orders before setting if those of us still waiting on a champagne get a chance to switch to gray....what was the shipping time estimate for the order page you saw
[Asus  Eee Pad Transformer Prime] wynand32:
I've sent a number of emails to Best Buy corporate, with no response yet. I certainly hope they don't give away Grey units that they's supposed to be giving to Champagne customers.
[Asus  Eee Pad Transformer Prime] Dnorwood:
Just got the email offering to switch, have to call to do it.
[Asus  Eee Pad Transformer Prime] obelis:
Order on 12t /02/2011

got back order notice on the 12/19/201r

kept up with forum but was not able to call till yesterday after a five hour drive through snow.

Explained situation to csr who could not help me so I asked to speak to a supervisor, got put on hold for 55 minutes, this after a 15 minutes on hold to talk to a csr. Got tried of waiting started to push 0 on phone a new csr picked up explained once more Asked to talk to supervisor got put on hold and 15 minutes late lline disconnected (my phone had 4 bars and half a battery so not me)

Today, called back spoke to csr, no notes on my account she explained she had no idea about when they would get the prime she did refunded my next day shipping (oh joy) She got me to a supervisor Lori-lee who tried to find one could not. She stated she was sending a letter to corporate headquarters and she gave me a 40 dollars gift card. I Thanked her but was honest I will not spend my money any longer at best buy and to many customer I speak with every day I will explained my disgust and ineptness of best buy i will see it as a very very very small victory for every time i can get someone not to use best buy

Thanks for letting me get that off my chest best wish to all in getting their Prime
[Asus  Eee Pad Transformer Prime] bittercold:
Called to switch mine and the CSR had no clue. I had to e-mail her the e-mail sent to me and she said she would get back with me.
[Asus  Eee Pad Transformer Prime] pbg225:
Yeah I basically got the same reaction and was ultimately told to go online and order the gray and cancel the champagne which I did... and my new gray one is supposedly in the process of being fulfilled/shipped but after everything else I've been through I'll believe it when I get tracking

And I swear to God if it gets backordered and by canceling my champagne I lost my place in line I'm giving up lol
[Asus  Eee Pad Transformer Prime] yumms:
What shipping carrier does bb use? And do they require it to sign the package?
[Asus  Eee Pad Transformer Prime] Kohawk09:
I just called in -they couldn't find the grey one in the system (not by sku or model number)... painfully provided the url in the email... didn't work. She googled it, found it. Upgraded my shipping to express, knocked 45 bucks off the total price, should be here betweeen 26th and 27th! Champagne order cancelled!

Kinda sucks I didn't get the champange... but for 45 bucks cheaper I'll take the grey :p Plus at this point, I just want it!
[Asus  Eee Pad Transformer Prime] ReaderLee:
I'm hoping that they get some gray docks in to replace the champagne pre-orders. At this point the swap out is only good for the tablets. I called and spoke to a CSR and there's no way for them to change the keyboards yet, not even to put it on back order.
[Asus  Eee Pad Transformer Prime] slugbug2010:
if this has already been answered, then I'm sorry for the double post, but maybe this will help someone else

I just spent over 2 hours on the phone with BB. Cuz I could.

The csr don't have a clue and it seems apparent to me now why - the grey prime's have been taken down form the site completely. We can get to it from the link in the email we were sent, but even with that sku #, the csr can't pull it up. UNLESS......they go to their BB order screen :rolleyes:. My csr was really very very sorry and helpful and she really did try. she was very confused as to why I could see and she could not. We both tried, she asked co-workers, it was a mess, she was very flustered, she felt terrible. She transferred me to a Supervisor and once I told the Sup the background, she was able to get in pretty quickly. This was her first transaction like this and previously she'd been able to help others with the grey using the "regular" screens. She said she had heard earlier murmurings of "we have a problem!". And she was glad to know how to help others now.

My grey will be shipped expedited for free and should be here on the 27th (weather permitting). My champagne docking station.....well, it's still ordered because we wanted to let it generate its own "special replacement" email (which should happen on the 25th since she could tell that is when it is showing as scheduled to be released to me) - this time I'll know to ask them to go to their own internal ordering website.

All things considered, I really don't care about the color and and I will receive my Prime within about 8 days of it's release date. So I'm pretty happy about that.
[Asus  Eee Pad Transformer Prime] bittercold:
Well the third CS was the charm for me. He totally hooked up everything. He even called my CC company to get funds released. To boot he gave me $25 off. Funny thing is he almost gave me $125 off but I was honest with him because he was so great with it all. Oh and that Sku is not supposed to be released to the public. It was only for us but got leaked.
[Asus  Eee Pad Transformer Prime] CheeseMcGee:
What a freaking mess! After about 2 hours on the phone and being passed to 3 different CSR's, we finally got me the Gray Prime. Literally had to tell them to look up the email in their system - they kept telling me the item was not available! For those planning on calling, be persistent, and keep referring to the email, the Gray doesn't show up in their system, even when searching by the SKU on the web page. They have to click the link in the email/alert system that they use.

Wish I would have called earlier when there were real management available, not just the night shift supervisors that don't have any real authority! Now I just have to find a freaking dock! :mad:
[Asus  Eee Pad Transformer Prime] cooper1010:
i'm letting my champagne order ride.
[Asus  Eee Pad Transformer Prime] dsmitty166:
Just looked on the site. Said delivery for the gray would be 12/27. If I ordered today. Let's hope my wife will let me!

Sent from my Inspire 4G with ICS!
[Asus  Eee Pad Transformer Prime] jbendaou:
i came back from game stop not long ago and i have to say that the gray prime doesnt look good. it was my 1st time seen and touching one. first impression...wait is this an ipad 2 or an asus? let me turn it around and see the name on the device.

second impression, d@rn this gray looks ugly.

i am one of the people who ordered the champagne prime in november and still waiting for it. the first thing that came to my mind. i am glad i didnt cancel the champagne to get this gray... i dont know about you people...but i think the gray doesnt do the prime justice.

i briefly played with it and i became less excited about the device. i think the reason behind that is because the browser was a bit slow....but again maybe its because the store's wifi was bad.

i recommend that people go check it out at a store nearby first...who knows you might change your mind.
[Asus  Eee Pad Transformer Prime] John Kotches:
jbendaou:

Assuming they have champagne gold units in stock within 45 days, I'll avail myself to my RZ Silver status benefits if I find myself dissatisfied with the grey unit.
[Kindle Fire General] Ectoplasmic:
I wasn't thinking that I would lose root for good, so I didn't worry too much about the new update. I was at 6.2 rooted.

But apparently there is no way, as of now, to root the Kindle Fire, if I'm at 6.2.1 unrooted. Is that right?