yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] Conduitz:
For what its worth, here's my chat transcript:

You have been connected to Diana.

Diana: Good Morning Brent. I will be happy to assist you .

BRENT : Good morning, Diana. Perfect!

BRENT : Could you please just inform me what exactly the status means on order number 5912*****-***

Diana: Let me check on the order.

BRENT : It says 3 day delivery pending. I'm a desperate nerd and I need to be cottled and told that I'll actually get it on that day, if possible!

Diana: Thank you for your patience.

Diana: 3 day delivery pending refers to the items that are outside of the regular delivery area. The order # 5912***** is scheduled to be delivered on Thursday, December 22, 2011 08:30 AM - 05:00 PM

Diana: Please do not worry about it.

Diana: Your order will be delivered to you by Thursday, December 22.

Diana: Is there anything else I can assist you with Brent ?

BRENT : Diana, if you're correct, you've made me the most anxious happy tech nerd this morning, and I cannot wait to receive my delivery

BRENT : we're all set thanks a ton!

Diana: Thank you for chatting with me, please take the survey to rate my service after the session ends.

Diana: It was my pleasure to assist you.

Diana: Merry Christmas and have a blessed 2012.

Diana: Thank you for choosing Office Depot.

This service is available 8AM-8PM EST. Monday through Friday. Please don't hesitate to use this service again.

Have a nice day.

Diana: Thanks for chatting and have a great day!

Thank you for chatting with Office Depot. You may now close this window.

the question of the status was in regards to the 3 day pending. Mostly the pending part. Diana says not to worry.
[Asus  Eee Pad Transformer Prime] thomslik:
After receiving the usual Office Depot email sale message this morning, I went to their site and did a search for TF201 and it came up as available for delivery. I immediately ordered and my confirmation email shows: TABLET, TF201, 10.1", ASUS, SLVR (906853) QTY 1 Shipping 1 BO QTY 0 Expected delivery date: 12/21/2011 8:30 AM - 5:00 PM. The pending charge also showed on my credit card. This seemed a little too good to be true!

I checked back on the OD site again just to see if it was still available, by adding it to my cart and it came up as "The quantity of the item you requested could not be added to your cart. You requested 1, however, this item is currently out of stock." Still a little unsure about my order, I used chat as soon as it became available. The reply to my question of whether I could expect my item as shown was:

"I could see the item that you have ordered not available in your location. Hence the order is shipping from different delivery location warehouse to your shipping address. There is no problem in the order. The order will deliver to your location within 3 business days."

So, it appears that OD is releasing these into the system as they receive them, as they didn't accept preorders. I'm glad I just happened to check their site this morning. I'll still feel much better when it actually arrives! Maybe Santa is coming!
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Intresting!!!

When did you order!? did it say insufficient stock when you originally ordered?

Im gonna chat with them now and see if they can confirm this before I order!
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
Does it show B/O quantity 1 on your order?
[Asus  Eee Pad Transformer Prime] thomslik:
I ordered about 7:20 am est this morning and it showed it as available. Later when I checked back it showed insufficient stock on the new order.

It shows: shipping 1, BO QTY 0. Sorry for the confusion.
[Asus  Eee Pad Transformer Prime] Conduitz:
Ive confirmed that mine isnt, like 3 times today via chat support.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
It seems like they are phasing them in slowly we will need to keep checking is what it seems like......

Is their any info on the zipcodes of office depot warehouses so we can try them all?
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
Thats weird because I placed my order yesterday at about 5:30 and I still have Backordered Quantity 1.
[Asus  Eee Pad Transformer Prime] clenz:
Where are you located? It may be only Eastern US is getting them shipped? It seems they are all coming out of the GA warehouse.
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
I'm in Louisiana.
[Asus  Eee Pad Transformer Prime] thomslik:
I'm in NC.
[Asus  Eee Pad Transformer Prime] oluchika:
i live in GA and my item is back ordered.
[Asus  Eee Pad Transformer Prime] wynand32:
I just placed an order for the heck of it. It's my 5th pre-order, so I figure one more won't hurt me. I even went for the gray (the only one I could find) even though I really want Champagne.

It says backordered, but still tells me delivery by 12/22. The system also didn't give me a choice of shipping methods.

Seems kind of wacky to me. I have a feeling their system just isn't aggressively telling us what's actually going on. If I actually get this thing from Office Depot, I'll laugh my freaking head off--you know, that cackling, high-pitched laugh when you've truly lost your mind.
[Asus  Eee Pad Transformer Prime] Haro912:
I figured I should throw an order here too and while going through the process it said 12/22 delivery date and when I was finished it said pending. I was chatting with a CSR about my order and he said he sent a message to the warehouse and I will have a reply in ~4 hours:) talk about good customer service!!!
[Asus  Eee Pad Transformer Prime] wynand32:
The only problem with Office Depot is they have one of the worst return policies. I figure, though, that after all this mess I'll take whatever I can get. If I have issues, I'll probably kick myself afterwards, but hindsight is ALWAYS 20-20. For now, I'm blinded by my irrational desire to get my hands on this freaking thing...
[Asus  Eee Pad Transformer Prime] Haro912:
you're not blinded exactly because you can see that you are going to mess up:p <<Successful troll is successful

I figure if I have any issues with it I'll just go straight to Asus. It's easier that way since that is what any reseller would do anyway. I'll do without the middleman.
[Asus  Eee Pad Transformer Prime] wynand32:
Ah, you noticed the irony in my statement. Good on you! :D
[Asus  Eee Pad Transformer Prime] Haro912:
I try:p I just want to get my hands on this thing. I'm just hoping I'm not making a big mistake here. That's something I won't know until I get it in my hands and play for about a week (killing all the resell value:p)
[Asus  Eee Pad Transformer Prime] clenz:
Does anyone show their Office Depot order as shipped? My order status has not changed from pending, but some have been promised 12/21 so these things need to be getting on trucks by now!!
[Asus  Eee Pad Transformer Prime] Haro912:
I talked to a rep today and he said the estimated date isn't garenteed. (spelling :( ) I have the warehouse either calling or emailing me later regarding my order and when I will get it because the rep didn't know anything more than that. I will post back her with the information I receive from the warehouse.
[Asus  Eee Pad Transformer Prime] thomslik:
So, has anyone seen any change in their OD order status since placing their order? Mine still appears the same.
[Asus  Eee Pad Transformer Prime] clenz:
My order changed status to "in the warehouse" and my delivery date changed to 12/23 (from 12/22 before).

Looks like they are starting to ship.
[Asus  Eee Pad Transformer Prime] wynand32:
Mine still sits in the sad, sorry backordered state.
[Asus  Eee Pad Transformer Prime] Haro912:
Updated info :)

So I got ahold of a warehouse (I assume the one shipping to me) and I'm not sure if this matters to everyone or just me but this is what I was just told:

I had asked when I could expect my TP to be delivered and they said I had to wait for it to arrive at the crossdock(I assume the dock at the warehouse?) and then I asked when it "should" be there and was met with the response above :)

Hope this makes everyone a little happier and that they aren't just shutting me up and telling me random stufff :)
[Asus  Eee Pad Transformer Prime] oluchika:
How were you able to reach a warehouse for info? I tried Google to locate the closest one to me and came up with nothing.
[Asus  Eee Pad Transformer Prime] Haro912:
Talked to a csr and had them email me:-) but yeah there is a three day turn around from when they get it I guess
[Asus  Eee Pad Transformer Prime] thomslik:
My Office Depot order changed to "in the warehouse" and delivery date changed from 21st to 22nd. Under carton details it shows shipped 1. So maybe I'll get the email with the shipping info soon. Order was placed early on the 20th and never showed backorder.

Come on Santa!
[Asus  Eee Pad Transformer Prime] Haro912:
ok so I'm not sure how far I can throw this one but it is looking like I might be getting my tablet tomorrow... I will post my CSR chat log once I am done talking to him for you guys to review :p

EDIT: Well chat log is gone unless the email it to me. Mozilla crashed and I lost the sessions :(

---------- Post added at 03:44 PM ---------- Previous post was at 03:07 PM ----------

Well I figured there wasn't much point in sharing the second log. But to sum it all up the second person I talked to was more realistic and said I can receive it anytime between now and next week and will for sure have it by next week. The first person I talked to said I will for sure have it for tomorrow but I don't know how great that is I don't think it will happen but it is possible. The warehouse team is working on getting a shipment in tonight and they "might" have them shipping for tomorrow by the end of the night. Take all of this with a grain of salt and it might not be the same for everyone else.
[Asus  Eee Pad Transformer Prime] just4kix:
DispatchSRPending@officedepot.com

Hi,

I just received this email from Office Depot Warehouse:

Waiting Backordered Items Delivery Info: 1105 - DC CHICAGO, IL Ship to: STEPHEN XXXXXXX ______________________________ Per replenishment: 288 units are expected to arrive 12/28. Thank You For Shopping At Office Depot.

I'm in Pittsburgh as well. Ordered yesterday afternoon after I saw this thread.

-Steve
[Asus  Eee Pad Transformer Prime] Haro912:
I ordered on 12/20. I didn't get that email, at least not yet. So maybe the earlier pre orders are going to be filled possibly before Christmas and then their will be more coming after that?
[Asus  Eee Pad Transformer Prime] wynand32:
Was this in response to a query, or did they just send this to you? Haven't received any such email, and I ordered yesterday morning.
[Asus  Eee Pad Transformer Prime] just4kix:
It was in response to a query. I threatened to cancel my order because of the Expected delivery date of the 22nd when I placed the order. I chatted with an online rep yesterday who told me it would be delivered. The status was still at back ordered today. So when I chatted with another one today I told him about the guarantee that I got and he said he'd escalate my issue.
[Asus  Eee Pad Transformer Prime] Haro912:
New information!!!!!

So I just got done talking to a CSR...again... I do this a lot lol.

I wanted to check on the shipment tonight and guess what **** IS BEING STOCKED RIGHT NOW!!!!!! Said I would get mine tomorrow:))))))))))))))

Chat log is below :)

TL;DR: They are stocking now and will have them shipping tomorrow

Hopefully this is all true as I cannot check my order online as you all now know but I'm looking forward to tomorrow so much right now!!
[Asus  Eee Pad Transformer Prime] wynand32:
^^^ Okay, this now has me kind of excited. I'm not going to believe it until I see it, but maybe that "what the hell" order I placed yesterday morning at Office Depot will pull through.

Would be ironic, because they're one of my least favorite places, but if they manage to get me one of these damn things I'll love them forEVAR! :D
[Asus  Eee Pad Transformer Prime] just4kix:
Thanks for the info. I hope this is so! I'll let you know if anything changes with my status. I hope everything goes well for you. I'm inclined to get back on chat myself...
[Asus  Eee Pad Transformer Prime] wynand32:
Where did you find a way to chat with them? Can't call at the moment but could chat...

Edit: Found it...
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
By the way, I was told the same thing by another rep.
[Asus  Eee Pad Transformer Prime] clenz:
I don't get it. This is the strangest shipping process I have ever seen. My order still shows "In Warehouse" with a 12/23 delivery. From what I can tell they are cross shipping to local Office Depot warehouses and either overnight shipping from there or sending out the Office Depot trucks. Either way, it would be nice to have better tracking info. I'm still not convinced this will make it by 12/23 and I'm pretty sure I got in on the initial allocation.
[Asus  Eee Pad Transformer Prime] wynand32:
Okay, I just chatted with a CSR, and here's the log. It's very bizarre, because I'm not sure how they know the warehouse is being restocked tonight (maybe they have shipping info but the units just have to be physically stocked?), and how I'll get it tomorrow if it's stocked tonight. How does Office Depot ship things that I can get them essentially the same day?

Weird. But according to this CSR, I'm supposed to get mine tomorrow (if it's restocked tonight, which is expected... huh?!?):
[Asus  Eee Pad Transformer Prime] Haro912:
Haha yeah I feel the same way. Like WTH kind of magic powers does Office Depot have to get this **** out in less than 24 after getting it?!?!!
[Asus  Eee Pad Transformer Prime] just4kix:
I chatted with a Kristy yesterday before I placed my order. I wonder if it's the same person. Anyhow, it was Kristy who told me I'd have mine by the 22nd. I hope she's not blowing smoke...
[Asus  Eee Pad Transformer Prime] Haro912:
haha I talked to a Kristy today too! Also, I just got out a chat with Rudy (yeah I went in again) Wanted to see who was shipping my tablet and now we are getting conflicting answers:(

Granted this is the first person saying they don't know much.

TL;DR: Stocking information isn't updated don't know when anything will happen. Wouldn't say when I would get the tablet.
[Asus  Eee Pad Transformer Prime] wynand32:
I'm really trying not to get my hopes up on this one. It's just too weird. If it happens, then awesome, but... I mean, weird, this whole "the item is backordered and not restocked yet until today, but if it restocks tonight then you'll get it tomorrow."

"...not restocked yet until today..."? By my English, that means that, being today, it IS restocked, but until today it wasn't. I hope she didn't mean, "...not restocked yet as of today...", which means something very different.

I hate that I'm freaking parsing sentences to figure out what's going on. And, I have this image of trucks loaded with Primes pulling up to warehouses but not unloaded yet, hence the warehouses "aren't restocked yet," but by tonight they will be. Then little elves will load up the Primes on tiny little sleds driven by tiny little reindeer, and they'll be specially delivered to us.

I'd laugh if I weren't so obsessed with this damn thing... :D
[Asus  Eee Pad Transformer Prime] just4kix:
Kristy and Rudy must be the only ones working... Rudy is who I spoke to this morning... Same conflicting information...
[Asus  Eee Pad Transformer Prime] wynand32:
I hope Kristy isn't just some noob who has no idea how their system works....
[Asus  Eee Pad Transformer Prime] Haro912:
Well it made me laugh lol

---------- Post added at 07:37 PM ---------- Previous post was at 07:36 PM ----------

I was told by Rudy that I will be getting it tomorrow and also by a CSR named Steve but I lost my Steve chat log due to my computer at school ****ty a brick... :p
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
I talked with Steve as well. Same thing. He told me I would get it tomorrow or Friday, and I told him my status said backordered.
[Asus  Eee Pad Transformer Prime] effingnewguy:
From the warehouse, I assume closest to me in Atlanta.

Good Morning Notgettingyourshitever, This is Office Depot emailing about backorder# 59121111 to let know you that it will take up to 2-3 weeks until we get more in...Thank You!

I ordered 11/20 sometime in the morning.

GDit.
[Asus  Eee Pad Transformer Prime] Haro912:
Well that's very contradictive to everything I've heard. Even from the warehouse that I'm getting mine from... They said they expect a shipment tomorrow when I talked to them this morning and I was told by a few CSRs that I would be getting it tomorrow... This is all so CONFUSING!!!!!!!!!!!
[Asus  Eee Pad Transformer Prime] dchay:
I just chatted with one of their reps and the impression I got is that:

1. Their current shipping dates are NOT updated.

2. They are restocking tonight and new shipping dates should be in place tomorrow that reflect their current stock.

3. I am tempted to place an order but I wasn't left with a ton of confidence in their stocking system/accuracy.

Here's the chat transcript for your own interpretation:

Me: I am trying to check on teh stock of your ASUS® Eee Pad Transformer TF201 Tablet, 32GB

Me: Your site says it is out of stock but the expected delivery date to me is the 23rd.

Me: I know that the supply of this particular tablet has been sporadic so I wanted to double-check before I ordered

Kristy: Please know the restock date for the item is not yet updated, and the all the related orders are on back order status until now. Please do place the order if you would like , but the order will be shipped only after the item is restocked.

Me: When do you think you will have a new restock date abailable?

Kristy: THe item is expected to be restocked tonight, but the details are not updated yet, please get back to us tomorrow to know the restock details.

Me: what are your chat hours relative to when I should check in (after restocking)?

Kristy: Our chat option is available from 8Am to 8PM est.

Me: OK, thanks. Should I check back at 8 then?

Kristy: Anytime between our chat hours.

Me: ok
[Asus  Eee Pad Transformer Prime] clenz:
Poor Kristy!
[Asus  Eee Pad Transformer Prime] Haro912:
Rack another one up for Kristy:p Also, yeah idk what is really going on with it but I'm looking forward to this. It is going into stock and they think they can push it out in less than a day so that means worst case is Friday or sometime next week. Considering I ordered this thinking I wouldn't get it from here this is good news to me. I was counting on Amazon or eXpansys to get one to me. They are ETA late Jan to early Feb. (farther away than next week:))
[Asus  Eee Pad Transformer Prime] wynand32:
Is it possible that they know they're getting stock, but just not how many or what items? I mean, literally: is that even POSSIBLE? I would think that ASUS would send them a manifest and they'd know precisely what they're getting.

I swear, this is as bizarre as anything else going on. They MIGHT BE "restocking" tonight, and if so then some of us will definitely be getting them TOMORROW. Not that they'll be shipping out tomorrow, oh no: we'll actually physically get them in our scrawny little hands (in my case; some of you might have massive hands for all I know)...
[Asus  Eee Pad Transformer Prime] Haro912:
lol yeah. Well I asked if they knew how many they were getting(in a chat log somewhere around here) And they couldn't give me a number. I wanted to get a number to give you guys. You have to realize that the CSRs aren't at the warehouses. They are miles away(judging by some of their English they are not American) and it takes awhile for the system to update with new information like stock numbers and everything. I'm just hoping mine comes in before Christmas. Gonna be a boring Christmas if I don't get the present my whole family is buying me :p
[Asus  Eee Pad Transformer Prime] wynand32:
Well, it's the thought that counts, right?

RIGHT?!? :D
[Asus  Eee Pad Transformer Prime] Haro912:
haha yeah. My mom asked what i wanted and I told her this and she was like "...." and I was like I'll take that as a no then she asked what everyone should get me and I was like "Just split the table:)" she goes "Okay that will work" lolol
[Asus  Eee Pad Transformer Prime] dchay:
So I went ahead and placed my order at around 8 PM. My email confirmation says that my expected delivery date is 12/27/11. That is definitely a new ETA so we'll see what tonight's magical "restocking" brings.
[Asus  Eee Pad Transformer Prime] just4kix:
Well, according to the email I was sent, they should have 228 units on 12/28. That doesn't say when they will be shipped to customers though...
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
If you add to cart it says estimated shipping on 12/23
[Asus  Eee Pad Transformer Prime] just4kix:
Initially it did. After the order was complete it went to "backordered..." or more specifically "Note: Your order contains backordered items are back ordered."
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Does it tell you a date now?
[Asus  Eee Pad Transformer Prime] just4kix:
No. No date at all. They haven't even charged my card.
[Asus  Eee Pad Transformer Prime] hyrulejedi86:
So, if something went wrong with the unit would I return it to the store, the website or asus???
[Asus  Eee Pad Transformer Prime] Haro912:
I'm going to Asus with any issues. If I got Office Depot they will do the same thing anywayz. I'll just RMA it to Asus :)

---------- Post added at 09:41 PM ---------- Previous post was at 09:39 PM ----------

Just noticed this on the Office Depot website. Good news :p

http://www.officedepot.com/specialLinks.do?file=/misc/deliveryOptions.jsp

Free next day shipping for orders over 50 bucks. I think we all fit in there. Explains the lack of asking. Who would say no to free next day?
[Asus  Eee Pad Transformer Prime] hyrulejedi86:
It does say though that you need to be in their local delivery area, whatever that means. Hopefully it's just furniture and the like not difficult to get ahold of items.
[Asus  Eee Pad Transformer Prime] Haro912:
yeah they also have same business day shipping on some items... That might be how we are getting ours the same day they ship:)
[Asus  Eee Pad Transformer Prime] wynand32:
That's all just too darn promising. Almost makes me think I could actually get this thing... will say no more to avoid the accursed jinx.
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
As much as I want to believe them, and get relief, I can't bring myself to get my hopes too much, because Best Buy strung me along for quite a while, and OD has been saying different things everyday. I hope this info is true from CSR, and we will begin getting these devices this week.
[Asus  Eee Pad Transformer Prime] thomslik:
Just received my shipping confirmation and tracking number from Office Depot. It arrives today!

I can't believe with all the preorder fiasco, I just happened to do a search on the OD site during the early morning of the 20th, after receiving their usual sale email. At the time I didn't even know OD was selling them. There I found it, ordered it, and now it will arrive two days later! My order never showed backordered. I'm in NC.

Cancelling my JR and Amazon preorders. Good luck to everyone else and Happy Holidays!

There is a Santa!
[Asus  Eee Pad Transformer Prime] Tairen:
Just placed my order as well! Getting it January 3rd though, but way earlier than the Amazon delivery date so I'm happy! :)
[Asus  Eee Pad Transformer Prime] jm_vapor1:
OD earned some of my future business...

I also was lucky and happened to check the site the morning of the 20th. Just got a shipping notice this morning and it should be here today. They really came through for me at a time when Amazon, JR, BB, Expansys-USA (I could go on) did not. So as long as the tablet 'does' arrive - they've earned some future business from me where historically I would have just used Amazon. Good business reaps good rewards!