[HTC Amaze 4G] marleyfan61:
I decided to be persistent and have emailed htc regarding the bootloader. Here is the series of responses. My initial question was: Attempts to unlock the bootloader fail. When will the Telus Amaze be added? I thought HTC made a commitment to unlock all bootloaders.

Response 1. Thank you for taking the time to contact us here at HTC about the Bootloader for your HTC Amaze, Mark.

Here at HTC we encourage owners of our many devices to use their phones to their full potential. For many owners this involves unlocking the bootloader to experiment with different device ROMs. Although this is not something we would encourage everyone to do, we recognize that many cellphone users with a technical background may wish to do this with their device so that they can optimize the functionality of their device and customize it to suit their needs.

While we can't directly assist you with the process, because of the great demand from our customers we have provided you with the tools you will need to get the process started. Our developer site can be accessed at http://htcdev.com/devcenter. Once the bootloader for your device is available, it will be posted to this site.

This being said, HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator restrictions. If your device is listed as unsupported, we would suggest you follow up with your mobile operator to let them know your interest in unlocking the bootloader.

Thank you for your interest in HTC and our devices. As always, we are here to answer any technical questions or concerns you may have from 6am to 1am EST, 7 days a week for your convenience, or by phone at 1-866-449-8358.

Sincerely,

Tara

HTC

My Response: Thank you for your response to my question about unlocking the bootloader. I just want to be clear about your answer. Are you saying that the bootloader is currently not unlockable because TELUS has placed restrictions which prevent me from unlocking my phone? I was under the impression that I bought an HTC phone, not a TELUS phone. Are you saying that HTC is waiting for permission or information from TELUS before it will add the TELUS Amaze to the htcdev site and make it unlockable. If so, do you know if TELUS has indicated a willingness to do this and it is forthcoming? If not I will be returning my HTC phone for a Samsung which is fully rootable.

Thanks again for your assistance.

HTC Response 2: Thank you for your response, Mark. Please allow us to clarify.

When it comes to the bootloader for each device, all the information we have at this time is that once the bootloader for your device is available it will be posted to our developer site, which can be accessed at http://htcdev.com/devcenter.

Unfortunately we cannot provide a timeframe for the release of the HTC Amaze bootloader, Mark. We do apologise for any inconvenience that this may cause, and we thank you again for contacting HTC.

My response: Thanks again for your quick response.

Sorry to be so persistent but I just want to be sure I understand. Does a team at htcdev.com (or one associated with it) develop the bootloader, or does it come from the provider (Telus)? Would contacting Telus make any difference or are they just going to tell me that it is HTC who must make it available and that Telus has nothing to do with it.

Thanks for your patience.

HTC response: Thank you for your prompt reply Mark.

HTC, not your carrier, is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator restrictions. Please refer to our list of supported devices to see if your device is eligible for unlocking the bootloader.

For more information on unlocking the bootloader please feel free to visit our developer page at www.htcdev.com. We apologize as we here at Technical Support cannot, and do not support the bootloader unlocking of any HTC device.

We apologize for any inconvenience this may cause you Mark. Keep in mind that we are here to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, or by phone at 1-866-449-8358.

My last response: I'm sorry but you are not answering my question, but simply repeating an apparent canned response. Please explain what "operator restrictions" are. Aren't I the operator? By operator do you mean carrier? The Tmobile Amaze is unlockable but the Telus Amaze is not. Is that because Tmobile allows it but Telus doesn't?

All I really want is a straight answer as to why this is the case. How are the phones different given that prior to the Tmobile being added to the htcdev site one could unlock the Telus Amaze too. Since the Tmobile was added the Telus will not unlock.

Please provide a straight and clear answer. I am rapidly losing faith in HTC. Given the recent court case loss to Apple, HTC cannot afford to alienate customers. I want to remain loyal but I feel I am being given the run-around.

UPDATE: Htc's last reply: We apologize if you feel that we are not providing you with enough information regarding the unlocking of the bootloader. However; we here at Technical Support really do not have that much information regarding this issue. This is on the development side of things that we do not have access to or clearance for. We do not support or trouble shoot this area of development. This is really a hands off area for us.

With regards to your question regarding "operator restrictions". This is a restriction based on the carrier, not the end user. We apologize as we are unable to elaborate any further on this issue. Again, for more information on unlocking the bootloader please feel free to visit our developer page at www.htcdev.com.

So who know's where we stand on this. Maybe HTC's right hand is working on it but their left hand doesn't know. Or maybe Telus has no intention of allowing us to unlock our bootloader. I guess we wait. The GSII is looking better and better at this point.