yashsingh1/xdaforums huggingface dataset:
[Barnes & Noble Nook Tablet] Philly Tim:
It's fairly easy to get a replacement NT USB cable under warranty.

These cables are pretty fragile (poor design) and I hear that BN has replaced many cables under warranty, with no hassle. You just need to call the technical support line (1-800-THE-BOOK) and indicate that your NT USB cable is wearing out. Common problems: "the male end of the cable that inserts into the NT is bent or broken or cannot be inserted into the device" or "the color n indicator built into the cable is not turning amber or green, but is red." They will ask you for your serial number to confirm that the unit is still under warranty and ship you a replacement cable.

You can do the same thing by bringing your NT and cable to a BN store, but they still have to have a replacement cable shipped to you as they do not have extras to give out. You can also purchase just the USB cable rather than an entire "charging kit," since the AC adapter part seems quite durable and only rarely gives problems.

I would recommend asking for a replacement cable even if yours is not currently broken, for it WILL wear out far sooner than is reasonable.
[Barnes & Noble Nook Tablet] atomicpookavirus:
:cool: Thanks for the tip!
[Barnes & Noble Nook Tablet] ShinnAsuka:
i can confirm that getting replacement cables under warranty is easy. just do a live chat with them, give them your serial number for ur NT and they will ship it off to you. delivered in like 3 days max i think.

one thing u need to make sure of though when doing the live chat is to have a default shipping address assigned to your bn.com account. thats what i had to do anyways...
[Barnes & Noble Nook Tablet] Montisaquadeis:
Seems you need to have a credit card attached to your Barnes&Noble account before they will issue you a new cable and I do not own a credit card.
[Barnes & Noble Nook Tablet] conundrum768:
That cannot be a requirement. Under the warranty they are required to replace it. Call them and demand: 1) a replacement 2) to speak to a supervisor/manager.

Swyped from my B&N Tablet
[Barnes & Noble Nook Tablet] chainsaw667:
be here in five days

I ran across this thread this morning, right after I noticed my cord started flashing green during charge, sooooo I went ahead and ordered the spare. Call was easy enough, and done in five minutes. This is info every nook owner needs to have. Thanks for this.:)
[Barnes & Noble Nook Tablet] ShinnAsuka:
if you purchased your nook tablet from bn, chances are you already have a credit card on file.

in my case, i ordered mine from staples so i just told them that it doesn't make sense why i need to associate a credit card with my bn.com account, and they were just speechless so to speak...:)
[Barnes & Noble Nook Tablet] Montisaquadeis:
considering I was chatting with a rep online. When you pay cash for the device in store there is no credit card action going on so no they would not have a credit card on file
[Barnes & Noble Nook Tablet] ShinnAsuka:
oh ok well in that case, you wouldn't need a credit card on file.
[Barnes & Noble Nook Tablet] laserbiz:
Does B & N require that you send back the "defective" usb cable?
[Barnes & Noble Nook Tablet] ShinnAsuka:
nope, well not for me anyways
[Barnes & Noble Nook Tablet] Wurstwarenfachverkäuferin:
Out of curiosity, would this also work with just a valid serial number (and the device being bought some place else than b&n)?
[Barnes & Noble Nook Tablet] ShinnAsuka:
yea, that was my case. i bought mine from staples and i provided was the S/N, and they sent me the cable replacement.
[Barnes & Noble Nook Tablet] laserbiz:
Well it has been close to 2 weeks since I was promised a replacement USB cord, and still no replacement cord. I chatted B&N this morning and here is their response:

9:09:13 AM : Customer***: Initial Question/Comment: I had a problem with my charging cord and I chatted with support who said I would receive a replacement...I have not yet received it and it has been close to 2 weeks. Is there a tracking number for the order that I was supposed to be received in 3 to 5 business days?

9:09:18 AM : SystemSystem: Welcome to the Barnes & Noble Chatroom.

9:09:24 AM : SystemSystem: Edsel has joined this session!

9:09:24 AM : SystemSystem: Connected with Edsel. Your Reference Number for this chat is ***18.

9:09:24 AM : SystemSystem: Thanks for joining us.

9:10:24 AM : AgentEdsel: If I understand it correctly, the replacement USB cable has not yet arrived. Am I correct, ***?

9:10:46 AM : Customer***: that would be correct! is there a tracking number?

9:11:19 AM : AgentEdsel: We apologize for the inconvenience. Please stay with me and I will do my best to help you resolve your issue.

9:12:19 AM : Customer******: ok

9:12:24 AM : AgentEdsel: We regret to inform you that accessories doesn't have a tracking number but I'll be able to find out what happened to the package. Please give me a moment to check the serial number that you have provided.

9:13:42 AM : Customer*****: thank you, i will wait, I desperately need it!

9:16:04 AM : AgentEdsel: ****, the warehouse had a low inventory of accessories (USB cable and chargers) that's why it has not been shipped to you. However, we have an adequate volume of accessories now. I'll follow up the warehouse about this to process another replacement.

9:18:03 AM : AgentEdsel: Please verify your mailing address, ****.

9:18:06 AM : Customer****: Wow, That is poor service! why would support say I would get the cord in 3 to5 business days when you did not even have them? and then why wouldnt you contact me to let me know that yo had run out of them? I am very upset !

9:18:52 AM : Customer******: ***** M***** Rd - #300

9:19:02 AM : Customer*******: M******* OH *****

9:19:39 AM : AgentEdsel: We apologize for the inconvenience, ****. I'll process the replacement now.

9:19:44 AM : Customer*****: I just cant believe how you guys dropped the ball on this!!!

9:20:05 AM : Customer******: How long will this one take? I would like a tracking number!

9:22:29 AM : AgentEdsel:*****, the replacement device will be sent to you within three to five business days. You'll have the package within that time frame for sure. Replacement accessories doesn't have a tracking number.

9:23:26 AM : Customer****: by what means is it being sent? Fedex, UPS, Snail Mail?

9:23:54 AM : AgentEdsel: It's by UPS.

9:24:40 AM : AgentEdsel: Would there be anything else I can assist you with?

9:24:55 AM : Customer******: ok thanks
[Barnes & Noble Nook Tablet] jon.01:
I bought this thing used off of eBay and I live in Canada, am I right in assuming that B&N will not be shipping the free replacement cords to Canada?
[Barnes & Noble Nook Tablet] moukazwina:
I can confirm that ANY micro USB would charge it. The only annoying detail about it is that it needs to be shut down completely.

My guess is that B&N developers added some code that would disable this micro USB charging while the device is ON.

This is a real shame as micro USB cables go for $1 or $2. Whereas B&N cable is $15.

I am pretty sure that they have a very good reason for doing what they have done. I just don't see the point of making this cable replacement such a pain in the neck.

I bought my NT from CraigsList. I don't want to use a credit card with my B&N account. I called them and could not get them to ship me a replacement cable.

My NT came with a cable and charger. But the end of the USB cable that goes into the NT got bent, and I am guessing it will snap sometime in the very near future.
[Barnes & Noble Nook Tablet] anothermiler:
I'm pretty sure it doesn't have to be shut down - when I plug mine into a wall micro-usb charger it tells me it isn't charging, but the battery % keeps on going up.
[Barnes & Noble Nook Tablet] moukazwina:
I am aware that it charges on standard micro USB cords while ON, but it charges very very slowly. It's as if 90% of the power gets lost. This is why annoys me the most.

B&N cable is very fragile on the end that plugs into the NT.
[Barnes & Noble Nook Tablet] topched:
Yeah, I tried to get them to ship me one but they won't ship to Canada right now. Apparently that may change in the future.
[Barnes & Noble Nook Tablet] moukazwina:
It sucks to have to shut it down before you can charge it.

The more I discover the NT, the less I like it.
[Barnes & Noble Nook Tablet] snailmale:
I believe that not all micro USB cables work.

The gf loaned me her NT because she had not used it much over the past few weeks. When she woke it up, she was pretty impressed that it was still at 56% battery. When I took it home, it started behaving erratically: the keyboard appeared to be gone, ES file explorer did not work. As such, I decided to reboot.

When turning back on, I got stuck with a dark N sign on the screen for several minutes, with no movement. A long press on power shut it down again. After this, it refused to turn on at all, not even to the N screen.

Figuring that the battery had been depleted, I plugged it into my SGS II charger for the whole day and came home to find the Nook warm, but still not booting. A few minutes on my gf's original NT cable apparently allowed her to turn it on.
[Barnes & Noble Nook Tablet] moukazwina:
The micro USB I am using is off the shelf cable I got with my Samsung Galaxy phone.

I tried a couple other micro USB cables. And they all worked fine. As long as the nook was off. If it's on, it still charges but very slowly.

I contacted B&N several times with no luck. I am not using a credit card, but I have a valid account and my NT is 100% legit. It was purchased with a B&N gift card and sold to me by a guy who needed the cash.

I am waiting for the Asus memo 7 tablet to come out and I will dump this piece of crap. B&N are targeting a special type of customers, not users like me who want a cheap Android tablet and will almost never buy anything from them.
[Barnes & Noble Nook Tablet] PlacidCat:
Generic Micro USB cord worked for me...

When I got my Samsung Vibrant a bit over a year ago, I ordered two generic micro USB cords off Amazon for less than $5 so I could transfer files at work as well as at home. One day my Nook Tablet refused to come out of sleep telling me that the battery was too low. I plugged the Nook Tablet into the micro USB cord (which was plugged into a standard USB 2.0 port) and kept the screen off. The Nook Tablet was ON BUT ASLEEP.

Several hours later, I had plenty enough charge (70%+) to get the thing out of sleep and do some reading.

I'm certain that there is some hit-and-miss with these generic cords, perhaps due to a mix of quality, but I can say with certainty, you do NOT have to have the tablet off to charge, just ensure the screen is off. A standard micro USB cord SHOULD work then.
[Barnes & Noble Nook Tablet] moukazwina:
How can you ensure the screen is off?

I don't know how to keep the screen off when the NT is plugged in.

Can someone show me how this can be done?
[Barnes & Noble Nook Tablet] SCClockDr:
One press of the power button causes sleep.
[Barnes & Noble Nook Tablet] moukazwina:
LOL! That simple? I thought one had to go through some complicated hidden settings.

Thanks!!!!
[Barnes & Noble Nook Tablet] conundrum768:
One thing to keep in mind when discussing the charge/discharge status of the NT is this. The NT seems to recognize three different states:

1) Charging - This is the state indicated when the NT is plugged into a power outlet, connected by the stock USB cable to the stock AC adapter. When in this state the NT is charging at full speed.

2) Not Charging - This is the state indicated when the NT is plugged into the computer via USB cable or when using a non-stock AC adapter. This state appears to charge the nook at a pace similar to a trickle charge when the screen is on and a very slow charge when the screen is off.

3) Discharging - This is the state that the NT indicates it is in when not connected to any outside power source and is running purely off the battery.
[Barnes & Noble Nook Tablet] Land Master:
I agree and I think that the "piece of the puzzle" people are missing is the STOCK AC adapter. I have been using the Stock USB cord but a Non-stock AC adapter and I get the "trickle" charge affect.

I haven't tried the stock power block yet but my hunch is that IT is the missing piece. I will report back the next time I need to charge the unit.
[Barnes & Noble Nook Tablet] moukazwina:
I got the final word on this issue: any micro USB cable works. As long as the screen is off. It charges perfectly. I tried 3 different cables, and all worked flawlessy.

So for those that can't get a cable replacement from B&N, just get a cheap micro USB and you'll be set.
[Barnes & Noble Nook Tablet] bustergonad:
You have to use the stock AC adaptor and stock USB cable to get full speed charging. Using a stock cable with a different 2amp AC adaptor you only get trickle charge speed.
[Barnes & Noble Nook Tablet] izaakski:
My nook tablet charges via usb to the PC only if the nook is turned off
[Barnes & Noble Nook Tablet] Abaddon2501:
Motorola Vehicle Power Adapter micro-USB Rapid Rate Charger

From amazon for 5.58 works fantastic to charge my Nook Tablet.
[Barnes & Noble Nook Tablet] ag94:
You can use any adapter or cable for charging, if you're using the new firmware (CM7 or MIUI).
[Barnes & Noble Nook Tablet] joelee100:
Something to note...I lost my stock charger and have been using a regular AC charger that I had laying around and it did in fact charge the Nook while running CM7, albeit slowly...

However, two days ago I awoke to a completely dead Nook and the regular AC charger wont charge it from a completely dead state. I'm going to have to buy a new stock charger and see if that will bring it back to life...

I even kept it plugged in over night and tried several different chargers.

Update: I stopped into my local B&N and asked the girl at the service desk to charge my Nook for a few minutes while I went for a cup of coffee...15 minutes later I booted it up and then powered down via CM7 menu...Once home, I plugged a random charger in and that initiated a boot...Once booted(and still plugged in), I powered it off via CM7 options and let it charge...An occasional boot by the means of unplugging it and then plugging it back in shows that the Nook does appear to be charging...

I called B&N and bellyached, telling them that my Nook shipped with a broken charger...They are sending me a new charger.
[Barnes & Noble Nook Tablet] deadbot1:
Close but not quite...the circuitry in the cable looks for shorted data pins(ie. 0 ohms resistance). It wont work with most apple chargers(53 ohms), but will with any high output charger that has FULLY shorted data pins.

Feel adventurous? Open up a high output charger that currently doesn't work and short the pins...Viola...it charges full out put!

Note that this is only the stock cable...regular old microusb means 500 mA...no more.
[Barnes & Noble Nook Tablet] ag94:
As a result for tablets with custom ROMs:

IF your NT is fully discharged, you need original BN charger&cable for first 15-20 min(initial charging)

After that, you can charge it with any chager/cable.

Is it right?
[Barnes & Noble Nook Tablet] Dobabobalina:
None of mine work either, just the B&N cable. Furthermore, the B&N cable will not work in standard USB devices. My SGS2 does not like it at all.
[Barnes & Noble Nook Tablet] Azholio:
My new NT cable is still OK but I can tell the design build of it is pretty flimsy and probably will not go the distance.

I figured now would be the best time to call up B&N and tell them a little white lie that their cable didn't work out of the box. I never registered the device and immediately put CM7 on so I was concerned they were going to give me some grief.

The only thing they wanted was for me to go to the website, put my address and CC info and that was it. Allegedly a new, FREE cord is on the way in the next 3-5 days. I asked if they were in stock and he said that yes, I was good to go.

We shall see.
[Barnes & Noble Nook Tablet] bustergonad:
Tell me more!

This sounds awesome! Yeah I'm adventurous (or just reckless) and happy to give this a go - what sort of tools would I need to do this? I really wanna be able to fast charge (in 3hrs) the Nook Tablet in the UK using my 2A 3pin ac power supply.

What's the worst that will happen??!
[Barnes & Noble Nook Tablet] dang69:
950 Ma-hr. This means it will take 2.1 times as long to charge as the stock wall charger. Certainly adequate if you want to use GPSTether and navigate without losing ground in your charge.
[Barnes & Noble Nook Tablet] ag94:
Yesterday I has some additional research about chargers.

NOOK Tablet, running under CM7/MIUI

If you discharge your tablet below 15%, do not shutdown your device. If you shut it down, it can be charged only with the original charger and original cord.

In other case, you can use any adapter/cord, charging time depends only on the maximum current, provided by your charger. For example, Nokia AC-10U charger can fully charge my tablet in 4-5 hrs (instead of 2,5 hrs with original BN).
[Barnes & Noble Nook Tablet] O26Keypunch:
Another charger option

I keep chargers near most chairs where I like to read and an additional extra in my suitcase since I travel on business frequently. I didn't like buying a lot of expen$ive BN chargers; a nearby thrift store solved the problem. They have several large tubs full of orphan phone chargers & wall warts for just $2 to $5 a pop. I rummaged for a few minutes & came up w/ several w/ micro usb connectors rated from 700 to 1200 ma. All work great so long as screen is off.

Also: Local big box home improvement store sells generic car chargers for most popular phones for around $9. Again picked up one w/ micro usb connection rated @ 700 ma and it too works fine w/ screen off.

Ken
[Barnes & Noble Nook Tablet] arcon2600:
I am able to charge my device overnight with a standard micro usb cable...
[Barnes & Noble Nook Tablet] Domiel:
This is incorrect, at least in my case.

Yesterday I fully discharged my nook down to 1 percent and it wouldn't turn off after that. I'm from Denmark so the B&N ac adapter doesn't fit into the power plugs in my country. Instead I use an old phone ac adapter with the B&N micro usb cable and it worked fine after having charged 30 min or so. I'm running Miui.

A funny quirk tho: If I plug my NT in to the phone ac charger while turned on it goes mental on me, like an invisible hand is pressing all over the screen, activating menus, pressing buttons etc....its rather spooky.
[Barnes & Noble Nook Tablet] Intruder7s:
This happens to me too! Not when I plug it though. All 3 times than happened I had less than 20% battery left but I have no battery saving apps running. Restarts and pluging to an ac adapter don't seem to help.
[Barnes & Noble Nook Tablet] nekoworkshop:
This happened to me before. At first I thought there's something wrong with the touch screen. But when I use a charger borrowed from my friend everything become alright. So I just bought a new charger and it never happened again.

Try a different charger if you got one. It may work;)
[Barnes & Noble Nook Tablet] Onageric:
I have 4 or 5 micro USB cables and only one of them is finicky with connecting to the nook. I think it is because it is cheaply constructed and barely meets the connectors minimum dimensions specifications. With this one cable it is easy for the connector to get knocked out of the socket. Other that this one exception I've had no problems using my other cables.
[Barnes & Noble Nook Tablet] Onageric:
I charge my nook off my PC while the nook tablet is on all the time. It's connected with USB storage turned on most of the time. It's not as fast as the AC charger but it works as fast as I go.

---------- Post added at 03:06 PM ---------- Previous post was at 03:01 PM ----------

GPStether? You've tweaked my interest. What GPS module are you using and what software makes it work with the Nook Tablet?
[Barnes & Noble Nook Tablet] Montisaquadeis:
Hmm wonder if my nook is charging at the full 1amp of my charger without using the nook cable. Upgraded from a weaker 750Mamp charger.
[Barnes & Noble Nook Tablet] TheBigDogz:
Check out #2 in my post below.

http://xdaforums.com/showpost.php?p=25616077&postcount=4
[Barnes & Noble Nook Tablet] bustergonad:
Works on my UK 2A adaptor :)

Thanks to TheBigDogz for this. I cracked open my UK 3 pin adaptor, shorted pins 2+3, then removed all 4 of the resistors between pins 2+3. I've now got full speed charging on my Nook tablet without having to use a travel adaptor and the stock Nook charger. Still need the Nook usb cable - but this is awesome.

:D
[Barnes & Noble Nook Tablet] fritze01:
It amazes me that BN (or anyone for that matter) makes a proprietary charger cable for a device that turns out to be of so poor construction that its customers have to replace over and over, over 400 reviews of this cable at BN website with only 1 1/2 stars out of 5 star rating, do you know how bad an item would have to be to get that bad of a rating.

And then the customer service reps (thanks for nothing Justin at the BN store in Lakewood, WA) at the store say they can do nothing for you and only want to sell you a new cable, BN needs to send out boxes of replacement cable to their retail out lets so their customers will not have to wait for replacements, my wife uses her Nook every single day and waiting for a cable for 5 days is unacceptable.

Really BN, you have absolutely finalized my decision to never buy another product from you.

A Kindle Fire or an Ipad will be under the tree this year.

I also cannot believe some company does not make a better quality cable, one with a 90 degree angle would be nice.

Sorry, had to vent.
[Barnes & Noble Nook Tablet] timpilcher:
Hey, I can sympathize . . . but just be forewarned that Apple is going to change the current proprietary charger they use to a brand-new one that is half as wide. So none of the previously sold accessories for iPods and iPads will work with the new models coming out at the end of the year.

But I'm sure Apple will be happy to sell $25 adapter dongles to people who really want to use old chargers and devices.

I think all manufacturers should have to use a standard micro USB, just like electric plugs and internet cables are all standard. Enough of this proprietary crap for basic accessories.

Back to topic - - there are a bunch of cameras that use 12-pin USB cords . . . I wonder if any of those might be a cheaper replacement for a shorted charger cord.
[Barnes & Noble Nook Tablet] Loran425:
THANKS!!

Thanks SO MUCH, was bummed i was gonna have to buy another $20+ cord and now its shipping to me for free. Thanks so much.
[Barnes & Noble Nook Tablet] blautens:
I have a Kindle Fire in addition to my NT. Similar crappy charger issues, and it barely charges on anything but the 1.8 amp chargers. At least it uses a standard cable, but still, the KF charger is really cheesey, and the cable is fixed, so damage its delicate connector and you're toast.
[Barnes & Noble Nook Tablet] tmjohnsonfse:
I guess I got lucky when my cable broke. I went to the store and they gave me one for free from a display unit. I was actually shocked. Still will never buy another one though.
[Barnes & Noble Nook Tablet] zaptoons:
I'm in exactly the same camp. We went on a trip recently and somehow the NT USB cable got lost. So now my NT is basically a useless lump. I've scoured the web looking for a reasonable replacement; everyone (Amazon, eBay etc.) sells rip off chargers that are known not to work properly. Every charging option B&N sells for the NT is grossly overpriced, and gets horrible ratings with lots of 1 star reviews about how the cable/charger simply doesn't work or breaks easily. I have no choice but to pony up $25 for a crap-rated replacement charger- and I can't even buy just the USB cable. Greedy, stupid bastards.

I'm so disgusted with this company. I will NEVER buy anything from B&N again if I can help it, and will steer anyone I can away from their products. All they are interested in is making people into cash-cows for their crappy content. Actually supporting the hardware they sell is a distant last on their priority list.