yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] jptech:
alright, who's calling first thing Monday morning?

I am on the edge of my chair... and not just because my seat back is broken!

This is literally the first device in 7 years that I am able to get. I got a g1 for my me and my wife a year after they came out. I actually had to settle for a samsung Intercept when we switched. I've been drooling over devices for years now. I almost got a evo 3d, but they wouldn't subsidize me.

Now I'm gonna get this baby. And I have to share it with my 4 year old son and my wife, that's ok. He won't be toddler-handling it.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
I will just be sitting on the edge of my chair Monday waiting for the order status to change! As I need to time it right to change my shipping!

They deliver on the 24th right ups?
[Asus  Eee Pad Transformer Prime] mazjohn:
Yea.. me too. Lets update this thread if any of us get any new word from New-egg. ...

BTW- Sorry for sounding redundant with these kinds of posts, but those of us who ordered from New egg have been just left to wait without much information -other than one fellow in another thread who spoke to a rep and heard it might ship on Dec19th.... Most attempts by any of us to contact New-egg other than that have went nowhere.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Yeah newegg doesn't have the best customer service anymore its overseas now... You get better results if you call instead of chat!
[Asus  Eee Pad Transformer Prime] jptech:
has anyone read anything about people with grey primes being shipped from anywhere? So far, I've only read about gold primes being shipped.
[Asus  Eee Pad Transformer Prime] Cordy:
Personally no, everything has been the champagne model. However everyone was already near the edge and I guess since some places shipped early now people are over the edge. A lot of people are forgetting that the release date is the 19th. It's pretty much confirmed at this point. Once tomorrow and at the latest tuesday comes and goes then I think people should start worrying about whether or not they are going to get their Prime soon or not based on whether their order ships or not. Those retailers that already shipped choose Friday because it would be recieved at earliest on the 19th which is the official launch. As far as Newegg goes, I already expect to have to wait an additional week, however if they come through and ship our early pre-orders this week then I will be happy.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
They better ship Tomorrow!
[Asus  Eee Pad Transformer Prime] Cordy:
lol we can wish. Unfortunately Newegg played it safe just like Amazon. Unlike Amazon, they did not cancel any of their pre-orders. Instead they gave a later date (which is after Christmas) they would most likely have them available by. If they don't ship any this week, they can easily refer you to the ETA of 12/27/11 that they have on the product page. Until recently most Amazon orders stated the product would be recieved after 12/25/11 again playing it safe, and once they recieved product, they shipped them out and updated peoples dates to reflect this. So we can only hope the same happens with Newegg. However I at this point I won't set myself up for disappointment. I rather be pleasantly surprised if it ships early.
[Asus  Eee Pad Transformer Prime] jptech:
cancelled my newegg preorder

snatch it up

http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217

ordered from amazon, says "shipping soon"
[Asus  Eee Pad Transformer Prime] holmern:
My order still says "On Hold". Ordered on November 26th.
[Asus  Eee Pad Transformer Prime] Cordy:
Newegg is based in CA although they have different distribution centers in the US their site should be based on Pacific time so it's only going on 7 there. Don't expect this until next week, but it's too early to say whether they will surprise us and ship today or tomorrow.
[Asus  Eee Pad Transformer Prime] jwigginton:
Tried calling them this morning for an update, but just waited on hold for 20 minutes and had to get to work.

I also placed an order this morning from Amazon to be on the safe side. Who knows maybe Amazon will get their second batch before Newegg. Atleast with Amazon it was free 1-day shipping.

I pinged Newegg several times to try and get free 1-day shipping because of all the delays, no go. Amazon is giving out free gift cards left and right, and provides free 1-day shipping, and newegg can't even upgrade my shipping...
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Just went to gamestop they said the release was pushed back to the 23rd! They wouldn't even let me play with the tablet so much for a display model!
[Asus  Eee Pad Transformer Prime] prayformojo:
Just got off the phone with Newegg. Also had a 20 min wait and was about to give up when they finally responded.

Went with the strategy of a previous poster, where I mentioned that I'm leaving town Fri and am not sure where to ship my order. Unfortunately, he said that his best advice is to change the address to wherever I will be on the 27th. He did, however, upgrade my shipping for free.

I still plan to wait until later in the week to change my shipping address, just in case.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Dang it seems like I will not be having a present Christmas morning! :(
[Asus  Eee Pad Transformer Prime] holmern:
I guess Newegg isn't the big vendor that I thought they were with Asus.. Considering others (Amazon, Bestbuy ++) have all gotten their shipments already, and according to Newegg CS it will be delivered on the 27th at the earliest :(
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Actually amazon only the 32gb champagne model shipped bestbuy has bot shipped any! So basically only tiger direct has them shipped all models!
[Asus  Eee Pad Transformer Prime] mazjohn:
catastrophic fail

This is catastrophic ... I really expected New-egg to be on par with -or if not then ahead of most other vendors in quick availability of this item. They only took pre-orders from mid day on 11/25 and closed them on mid day 11/27, (with the exception of cancellations) so they had a really short pre-order cycle as compared to other vendors. Is it possible that Asus cannot send them at least a couple of hundred on "launch day" to ship out???? Heck, they are only offering 1 model , the 32-gb Grey.... what is the problem with getting these out??? utter nonsense.... My "normal logic" above still makes me think this thing should ship very soon.... If not, I will never pre-order anything from Asus or NewEgg for that matter ever again. I've used New-egg for many years for items in stock... who would have thought this could happen with a lousy pre-order???

Sorry.. just need to vent.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
I better be able to get one at Gamestop!

All I want is 1 and some asshole bought 5 and will be selling them on ebay!
[Asus  Eee Pad Transformer Prime] prayformojo:
As an added point, the rep I spoke to initially stated that their ETA is 12/27 (which he undoubtedly read off his screen), and that they would probably ship it out that day or on it's release day. When I explained that today is the release day he then leaned more toward the 27th, but all of his statements were very speculative.

I maintain that there was never anything special about the 27th, and doubt that Asus had anything to do with them setting the ETA to that date. I suppose we can apply whatever positive or negative spin we want to that.
[Asus  Eee Pad Transformer Prime] richaoj:
I second that. Douches like that don't deserve the prime.
[Asus  Eee Pad Transformer Prime] coasterg:
I know its disappointing, I got my pre-order in on the 26th and haven't heard a word but they did post the ETA as 12/27 for awhile now. The original ETA was totally unrealistic with all of the information out there, although I had my hopes that they had a preferred status with ASUS.

My hope is that in the next few days it comes into stock and its at my door on the 26th. I'd really hope for the 23rd but I'm thinking that's not going to happen.
[Asus  Eee Pad Transformer Prime] aawshads:
Don't worry, he won't be making anything. In order to make any profit you have to sell just the tablet above 650, and the ones that are listed on there now are not selling for much above that. I have been monitoring them for awhile, they are listed at 700-1100, but not any real takers at this point. If they cannot sell them the week before Christmas, after christmas will be even more difficult.
[Asus  Eee Pad Transformer Prime] dweezilz:
Amazon says out of stock.
[Asus  Eee Pad Transformer Prime] holmern:
Until someone can make a product like this and actually release it world wide on day 1.. there won't be any competing with Apple. This launch is as botched as it gets. The Asus website still does not list a release date, the dates mentioned earlier are mostly hearsay at this point, and unless you are a total geek (like us I guess) nobody has even heard about this tablet before the iPad 3 marketing campaign starts..

Congrats to Asus on managing to do everything wrong at launch 2 years in a row!
[Asus  Eee Pad Transformer Prime] aawshads:
Actually it is all one year ;)
[Asus  Eee Pad Transformer Prime] coasterg:
How about we don't sidetrack on Apple. They aren't a paragon of great releases either with their track record.
[Asus  Eee Pad Transformer Prime] holmern:
How about we don't get sidetracked? Uhm.. I am pretty sure how this whole forum now is sidetracked because of the botched launch and this is all we are talking about?
[Asus  Eee Pad Transformer Prime] jptech:
it's quite common here in Miami where south americans come specifically to the malls with suit cases and load them up to sell in their countries. Mostly clothes, but also tons of games and consoles.

It should be against policy for items like this to sell more than 2 to anyone while stocks are low.
[Asus  Eee Pad Transformer Prime] kristovaher:
Wow, could you be any more offensive?
[Asus  Eee Pad Transformer Prime] jptech:
I could try to be offensive, but I was simply stating fact.

It's a fact. It's not open for debate.

go troll somewhere else.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Still no shipping notification!
[Asus  Eee Pad Transformer Prime] codyco83:
Didn't see anything offensive about that comment. It does happen all the time. Nothing wrong with it either. Making money.
[Asus  Eee Pad Transformer Prime] holmern:
Just talked to an online CSR.. they are not expecting any supplies at their warehouse until the 27th.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Take it with a grain of salt call them if you want some real info!
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
I'm on hold now

Got some good information from this guy!
[Asus  Eee Pad Transformer Prime] dweezilz:
Just got off the phone with NE...CSR sounded like they knew what they were talking about and said no matter when they get them in, they are not shipping until the 27th, which is what their manager told them. They said they will not be in before the end of this week thus they can't ship before the 27th. Hard to say if anyone we talk to knows what they are saying, however, I'm starting to think that we will not be seeing these until after the 27th, maybe not until Jan 2nd. If they ship the 27th even, it's iffy at best that we get it before the end of the year. Sort of a bummer. And I didn't even get free shipping out of the conversation!! :)
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Okay new info!

I expressed my concern about everyone else shipping and how I've been a customer of theirs for awhile! Ect.

The guy had me hold...

He looked up the purchase order for the tablets... Told me I was like order 107 and would be one of the first to ship because I have a preferred account!

The purchase order was dated for the 14th of December!

The guy said they usually take about a week to arrive at the warehouse! (the new jersey warehouse he said when I requested to upgrade my shipping!)

So that we could expect the first ones shipping the 21st! He said basically the 27th date is just to cover their butt! But not to depend on his estimate!

He also stated that anyone who preordered will be getting an email as soon they receive the shipment from asus!

I requested to upgrade my shipping he tried to but the system wouldn't let him as it's a preorder.. So he is crediting my account the 11.26 for standard shipping and I should receive it In a day as I'm so close to their warehouse (which is true, it stops In Chelmsford mass at ups sort then heads directly to my local ups!) which is right as I ordered from them all the time!
[Asus  Eee Pad Transformer Prime] holmern:
Just seems like so many conflicting messages at this point.. Would be really crappy if they just sit on them even if they do get them before the 27th. What was your pre order #? When did you pre order yours? Just want to see where I am in line compared to you.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Preorder number I placed it on 11/27 won't give you my number as you could call up and cancel my order with it
[Asus  Eee Pad Transformer Prime] monkeyboywa:
Highly unlikely that he could call on YOUR preorder without ANY identifiable account info.

I've dealt with Amazon, Newegg and even gamestop and the CSR reps have asked for more info than just an order number.

A solution would be to have the prior poster call and get his own position number and you both can then compare...
[Asus  Eee Pad Transformer Prime] holmern:
It's all good. I ordered mine on the 28th. Hopefully not too far back in the line..
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Yeah sorry... I should have asked how many preorders in total!

But I'm assuming like less than 300-1000 probably closer to 300
[Asus  Eee Pad Transformer Prime] holmern:
Makes me wonder how many they will actually get on their first shipment? Seems like Asus is spread pretty thin as it is.
[Asus  Eee Pad Transformer Prime] prayformojo:
Correct me if I'm wrong, but I believe there are currently reports of shipments from all of the following: Tigerdirect, Best Buy, Amazon, Gamestop, and NCIX. Am I missing any?

Besides Newegg, which of the original official preorder sites have still not shipped? I think B&H is one, but I don't actually remember what that list of retailers was.

Starting to feel pretty lonely here in the Newegg corner. :(
[Asus  Eee Pad Transformer Prime] mazjohn:
You would have to imagine that New-Egg must be shipping these today or tomorrow???... how is it possible that almost all of the other vendors on the Asus partner list have shipped some stock except for New-Egg? New-Egg has been carrying the Asus brand for the last 10+ years, before others even heard of Asus.... yet they are almost the last to receive or ship an Asus tablet. This goes against all common sense, yet this is what is happening.

New-egg does nothing?
[Asus  Eee Pad Transformer Prime] jptech:
I think only gold primes are shipping. I think all greys are back to the factory for rejiggering.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Tell me about it I'm getting really worried! They like need to ship today!

Someone should call them today and see if they have any new info! As I called yesterday and got Alot of information!

But make sure you call and don't use online chat as they are not helpful at all!
[Asus  Eee Pad Transformer Prime] holmern:
Also pretty annoyed with the lack of communication from Newegg. When I ordered it in the first place it said it should ship out on the 18th. Never heard anything after that.. no email explaining why it was delayed and when we would get it.

Definitely NEVER pre-ordering anything from Newegg ever again. Especially not when F'ing OFFICE DEPOT gets the stuff before them.. they should be embarrassed!
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Yeah it is crazy! I mean preordering stuff like video games has worked for me in the past!!

And when I preordered it said the 12/08 LOL! thats why I ordered!

Hopefully with my preferred account with high priority mine will get here! it should be the same day they receive them in the warehouse it should ship!

Actually Newegg changed the date on 12/07 to 12/18 around the same time gamestop was requested to send back their stock they had received for the Im wondering if gamestop and newegg where ready to ship and had to send them back due to the bad wifi! so if gamestop is getting them in Friday then newegg might be around the same day? if that makes sense! I actually believe the guy said the purchase order was dated for 12/14 which is when asus would have reccieved the bad batch back and sent out the old batch we should expect them to be in their warehouses on the 21st! hopefully!
[Asus  Eee Pad Transformer Prime] cyi1:
I will never preorder through newegg again. I've had problems with cellphone preorders with amazon so I went with newegg this time. They have no idea when they'll ship primes out and they haven't even shipped 1 while other retailers have.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
See I think they are in the same boat as gamestop having to send them back!

And who shipped other than tiger direct and some of amazons only the 32gb champagne model!

Bestbuy are all on backorder right now!

Office Depot shipped a few non preorders

Gamestops date for pickup is the 23rd
[Asus  Eee Pad Transformer Prime] jwigginton:
So have any Gray 32GB shipped from ANYWHERE yet?
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Not that I know of...

The wifi issue most not have affected the other models???...
[Asus  Eee Pad Transformer Prime] DarkSi08:
32gb grays have been shipping in droves from best buy.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Hmmm...

Wish I had ordered from more then one place! Newegg better ship by Thursday morning! And I will get it for Christmas!
[Asus  Eee Pad Transformer Prime] mazjohn:
As far as I am concerned, there is no excuse why New-Egg should not have these units shipped and in front of our doors by Friday at the latest. Even Game-stop, a "Gaming company" nonetheless is going to have these for pickup 2 miles from my location for those who pre-ordered, Yet New-Egg does nothing. To say this is disappointing is an understatement. Lesson learned- I will NEVER ever pre-order anything from Asus ever again, and I will never use New-egg again to pre-order anything at all.

One reason for my impatience is that this was an intended gift for the Holidays, and although it will arrive when it does, as a consumer we deserve to be treated better than this. I will remember this next time and take my business somewhere else.
[Asus  Eee Pad Transformer Prime] prayformojo:
Getting frustrated with the lack of information here. Would like to call Newegg but am working so I'm waiting to chat instead. Number 16 in the queue so I guess I'm not the only one getting frustrated. :p

If anyone else is getting new information (or even lack of information) from Newegg, let us know!

---------- Post added at 01:57 PM ---------- Previous post was at 01:39 PM ----------

Well it looks like, once again, the news isn't news, but I'll paste it anyway. I noticed that his long response about the tablet popped up so quickly that he must have copied it from somewhere else. Maybe they're getting hassled a lot today...which I'm actually quite comfortable with. :D

And no, Newegg, I am not having an eggcellent day!
[Asus  Eee Pad Transformer Prime] holmern:
Now you can add Abt to the list with Office Depot of retailers that have received the stock for the prime while Newegg has no clue of what is happening.

Only reason I ordered from them was because they are one of the larger Asus vendors. Guess Office Depot and Abt are higher up on their priority lists :mad:
[Asus  Eee Pad Transformer Prime] prayformojo:
They sent me to a survey page after the chat ended. I gave them a (probably too polite) piece of my mind! I haven't been too put out by most of this, but it is starting to drive me crazy now that so many others are getting shipment notifications or at least SOMETHING to go on.

I will be completely baffled if Newegg actually sends these out on the 27th. How could they have known at the beginning of the month that they would be available that exact day? And how is it that NO ONE has even the slightest explanation of why that is their ETA?
[Asus  Eee Pad Transformer Prime] mazjohn:
can we try to escalate to a manager or supervisor? perhaps if we push this to a higher level by stating that the scripted answer of the 27th is unacceptable. There has to be someone we can speak to if we call and say we want to speak with a supervisor or manager .... Perhaps this will get things moving? I wish I had another answer..... Does anyone know if there is a customer complaint number we can call??? - EDIT-SEE BELOW------

I found this contact information on another complaint thread... lets each all call and voice our concern about what is going on...

-EDIT

***UPDATE

Hello All,

Newegg isn’t perfect but I can assure you we do what is necessary to correct any errors we may have made on our end. Our goal is to keep our customers as happy with their shopping experience as possible. I welcome any customer here that feels their purchase requires additional attention or review to please contact me at Maverick.B.Iniguez@newegg.com or call me at 1800-390-1119 ext 25062 with your order details and I will give it the attention it deserves.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Yeah from bestbuy in us and Canada have only shipped gray and not champagne yet.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
I know this is crazy!
[Asus  Eee Pad Transformer Prime] prayformojo:
Lol. With a name like Maverick, this guy must be good! I encourage you to give this guy a call, but I think when I get home I will just try the regular number and ask to speak to someone else if they don't have answers. No use bombarding this guy if he ends up being a dead end.
[Asus  Eee Pad Transformer Prime] holmern:
Poor Maverick might have opened the floodgates..
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
Keep us updated!
[Asus  Eee Pad Transformer Prime] mazjohn:
can we try to escalate to a manager or supervisor? perhaps if we push this to a higher level by stating that the scripted answer of the 27th is unacceptable. There has to be someone we can speak to if we call and say we want to speak with a supervisor or manager .... Perhaps this will get things moving? I wish I had another answer..... Does anyone know if there is a customer complaint number we can call??? - EDIT-SEE BELOW------

I found this contact information on another complaint thread... lets each all call and voice our concern about what is going on...

-EDIT

***UPDATE

Hello All,

Newegg isn’t perfect but I can assure you we do what is necessary to correct any errors we may have made on our end. Our goal is to keep our customers as happy with their shopping experience as possible. I welcome any customer here that feels their purchase requires additional attention or review to please contact me at Maverick.B.Iniguez@newegg.com or call me at 1800-390-1119 ext 25062 with your order details and I will give it the attention it deserves.

I left him a voice message in regard to the item ( N82E16834230217 ) asking him to kindly look into this item and why New-egg has not shipped it yet when other major distributors have already begun shipments.... feel free to also call or email- the more calls New-egg receives about the item the better.... Maybe they will get off their butts with Asus and we will finally get some answers!
[Asus  Eee Pad Transformer Prime] nunyabiz:
Called

Just called them and they said they shipped the first wave of preorders, but I was not included, but then he gave the dec 27 answer. Ordered nov 28.
[Asus  Eee Pad Transformer Prime] Wordlywisewiz:
What I was told I was on the first wave of preorders!
[Asus  Eee Pad Transformer Prime] nunyabiz:
Then you must have received yours lol