yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] davidper:
Same

I too got a shipped confirmation email, gray 32Gb on 11/28. I also ordered a champagne dock but it says back order on that item, also ordered it on 11/28 :(
[Asus  Eee Pad Transformer Prime] LSXAndrew:
ordered 12/03

32GB Grey

credit card got charged today, still 1-2 day...
[Asus  Eee Pad Transformer Prime] mwbarb:
Shipped from Fresno, CA

Well my UPS Tracking Information was finally updated at 6:52 PST to show that it was shipped from Fresno, CA.
[Asus  Eee Pad Transformer Prime] jtaliaferro:
im out!!! that moves someone up in line by one! enjoy
[Asus  Eee Pad Transformer Prime] DarkSi08:
Really? You're bowing out now that there's hope?
[Asus  Eee Pad Transformer Prime] calin75:
I hope you ordered the champagne one. :p
[Asus  Eee Pad Transformer Prime] Superguy:
Gray 32GB, ordered 11/28.

Just got an email that BB shipped mine. Coming by standard shipping. Nothing in UPS tracking yet, so I don't know where it's coming from or when I'll get it. Hopefully by Friday. :D
[Asus  Eee Pad Transformer Prime] mgymnop:
I am out too.
[Asus  Eee Pad Transformer Prime] cooper1010:
You guys can't wait 'til morning to see if something shakes loose?
[Asus  Eee Pad Transformer Prime] Swiftks:
Oh well, more for everyone else.
[Asus  Eee Pad Transformer Prime] mgymnop:
Good luck;-)
[Asus  Eee Pad Transformer Prime] ryan562:
Ordered mines on 11/28. Just recieved this email from bestbuy :)

QTY PRODUCT DESCRIPTION STATUS TRACKING NUMBER

1 Asus-Transformer Prime TF201 Tablet with 32GB Memory-Gray-TF201-B1-GR SKU: 4038674

Shipped on 12/19/2011 via UPS
[Asus  Eee Pad Transformer Prime] arcticreaver:
since my UPS tracking number did not track on UPS and it's 12:47am, i decided to call BB. they told me that UPS is just backed up.

however, i did find out where they shipped out of - Ohio.

damn.

that's 4 business days. meaning thursday or friday for me. FUUUU
[Asus  Eee Pad Transformer Prime] generositus:
Oh so you mean you're getting it before Chirstmas? How terribly harsh and awful :p
[Asus  Eee Pad Transformer Prime] HuskerWebhead:
Has anyone who was previously in a backordered status gotten their device shipped?
[Asus  Eee Pad Transformer Prime] Wagon Mound:
Should be here later today

I've been following all the jibber jabber regarding the release date, but I finally decided to sign up and share what's been going on in my inbox.

On 12/18 I got the backordered email from Best Buy for the 32g gray tablet. Then on 12/19 I received a shipment on its way email for the docking station, which I should be getting later today. I just checked tracking and it's in my town.

I will call my local Game Stop later today to see if they received my tablet. If so, I will cancel the BB tablet order and not have to pay shipping. This whole waiting around affair may finally be coming to an end!

FYI, I ordered both the 32g gray tablet and docking station on 12/2 after amazon cancelled my order.
[Asus  Eee Pad Transformer Prime] aimfire72:
Yeah UPS is annoying, it took about 12 hours for my tracking # to finally track and all I got is "shipping label created". So hopefully its on the way and I'll get Tuesday as planned.

Sent from my PI39100 using Board Express
[Asus  Eee Pad Transformer Prime] rockstatus90:
Only those with champagne got those emails....the gray Primes are the ones being shipped....gold is backordered somehow....I wish if I was given the option to change colours, because its kind of unfair that orders after mine are getting fulfilled because somehow they can't seem to ship the champagne models.....
[Asus  Eee Pad Transformer Prime] cooper1010:
looks like amazon got champagne and bb grey. let's hope it switches with today's shipment.
[Asus  Eee Pad Transformer Prime] Wagon Mound:
I ordered grey and got the backordered email. Only my dock has shipped.
[Asus  Eee Pad Transformer Prime] jeb5000:
BB Shipment No joy for Christmas

Scheduled For Early Delivery On:

Tuesday, 12/27/2011, By End of Day

Originally Scheduled For Delivery On:

Wednesday, 12/28/2011, By End of Day

Last Location:

Departed - San Pablo, CA, United States, Tuesday, 12/20/2011
[Asus  Eee Pad Transformer Prime] rockstatus90:
64GB?

10Chars
[Asus  Eee Pad Transformer Prime] RussianMenace:
Heh yeah, looks like the pre-Christmas "guarantee" on their website is not so solid lol. Oh well at least it's coming.

BTW, have you been charged yet? I've been checking my discover account and still no charge....
[Asus  Eee Pad Transformer Prime] John Kotches:
now that the ship date has come for the dock i dutifully received the backorder notice for the champagne dock.

regards,
[Asus  Eee Pad Transformer Prime] DarkSi08:
I have a 32gb gray, ordered 12/3, status is back ordered.
[Asus  Eee Pad Transformer Prime] SpecialK17:
Seems like they got the first week of preorders out yesterday. And they seem to still be moving. Hopefully thats a good sign.
[Asus  Eee Pad Transformer Prime] aimfire72:
Hmmm... Got the shipping email with tracking # from BB around 12 noon on 12/19.

UPS finally showed the tracking info on 12/20 at about 2am PST. All it says is "Shipping label created on 12/20", no other tracking info given...

I hope this thing was shipped out on 12/19 as the BB email said, but I dunno... Could UPS's tracking system really be that far behind? I'm gonna be pissed if I don't get this on Tuesday!

Btw, I'm in San Jose, CA - anyone know what the closest BB warehouse is?

Sent from my PI39100 using Board Express
[Asus  Eee Pad Transformer Prime] lalbcp:
A note for the BB champagne backordered team mates

I just called BB and the CSR told me that the shipping date in their system shows as between Dec 18th-23rd. So, until Friday, there's nothing else to do but wait and hope :( that they will receive it this week. In other words, it's backordered because they haven't received yet but their receiving window ends until Friday. By the way, she extended my backorder for 30 days; I already received both emails (one for the tablet, one for the dock). Unfortunately, the email states:

"If this order remains unavailable for shipment in 30 days, it will be canceled. Your account will not be charged until your order ships."

I preordered at Amazon yesterday (just in case!) but their ETA is late January :(

Is there anybody that can reach and call BB Corporate directly later today and get more details? Because of my job I can't until late hours and their offices are close by then.
[Asus  Eee Pad Transformer Prime] cooper1010:
Specifically for champagne? I'm holding out hope. Maybe they ship direct from asus or something.
[Asus  Eee Pad Transformer Prime] Peyts:
Any word from Canadian BB?

I read through the past several days of the forum to see if this had already been answered, but didn't see any posts.

Has anyone from Canada received notification regards to shipping, backorder or whatever from Best Buy (bestbuy.ca)?

I PO'd the 32g in grey.

My credit card hasn't been charged.

Of interest, the main information page on the Prime (on BB site) shows it with a release date of 2011-12-20 (today), but my order details page changed the release date to 2011-12-30.

Any word from fellow Canucks out there?:confused:
[Asus  Eee Pad Transformer Prime] xXxDieselxXx:
My UPS tracking shows as Scheduled For Delivery On:

Tuesday, 12/27/2011, By End of Day

I regret I didn't upgrade the shipment.

Oh well...At least it's on its way :D
[Asus  Eee Pad Transformer Prime] infinitemethod:
I just spoke with someone from BB, she said that it's on a 10 day backorder (I ordered 12/03 grey 32gb), I said that I was already on a 30 day one, does that mean it's extended to 40 or reduced to 10. She said it was reduced to 10. I wish there were more tablets to choose from in this caliber. And not at BB.
[Asus  Eee Pad Transformer Prime] LSXAndrew:
12/03 here also...

Was your credit card ever charged?
[Asus  Eee Pad Transformer Prime] infinitemethod:
I used my Best Buy card I forgot I had and I have no idea how to login to see the purchase since they just changed banks I believe. I'm sure they already took the money and are collecting the interest off of all the pre-orders that haven't shipped yet. I would.
[Asus  Eee Pad Transformer Prime] Smurph82:
I just got off the phone with a BB CSR. All she could tell me was my order was still on backorder for 30 days, but continued to say that it usually does not take that long and should be shipped in one to two weeks. I wish I could get a CSR that just did not read from a computer screen and would get/give better information that could be helpful. I know it is not the CSR's fault but BB should treat their customers better because most tech people will remember this and shop else where in the future. As a side note I know that the supply is not BB fault but that is not what has me ill. It was their continued sale of the pre-orders even after Amazon and other discontinued theirs. On top of that, there is little information from BB and/or Asus other than the supply line should be full by January. To me, which I hope is untrue, is that BB over sold their pre-orders and now is try hard to play catch-up.

Order 12/1

Color champagne

Size 32Gb
[Asus  Eee Pad Transformer Prime] MatthiasMD:
What makes me mad is that Amazon is also shipping both colors and I have yet to see one champagne ship from best buy... I mean come on..

12/1 and obviously champagne
[Asus  Eee Pad Transformer Prime] xmtsystems:
Well this is a bummer. "Best" Buy backordered my keyboard dock without so much as an email to notify me, so it looks like I won't be getting anything this Christmas. :(
[Asus  Eee Pad Transformer Prime] liderbug:
Let's all cancel and go somewhere else

Asus has confirmed that the Tegra 3-powered Android-based Transformer Prime 64GB tablet will be delayed until Q2 2012 as it misses the key Christmas sales period.

From: http://www.itproportal.com/2011/12/20/asus-transformer-prime-64gb-tablet-delayed-until-q2-2012

ASUS = CF

What I meant to says was ... cancel and buy something else...
[Asus  Eee Pad Transformer Prime] Blairware:
I believe that is a mis-quote, and that only applies to the UK, at least it does in the other four versions I have read.
[Asus  Eee Pad Transformer Prime] DarkSi08:
Click through to the Slashgear article linked there - It says that's for UK shipments, NOT US.
[Asus  Eee Pad Transformer Prime] liderbug:
missed that -
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Yeah I got mine shipped yesterday from bestbuy.ca. I had a email sent to me that told me they had my prime is in stock and would be shipping it Dec 12. Well, never got a shipping notice on Dec 12 and when I called they told me all stock had been recalled and gave me a $25 gift card. Later they sent me a $25 e-certificate for the delay and on last Friday I complained again in store and got another $25 gift card. I still don't know what color I am getting and shipping seems really slow, suppose to receive it Jan 6. At least I know one is on its way. As a side note, my friend has received his already and he ordered it from a small online retailer. Told me he got it last night. I'll text him to see where he got it from. I bought a 32 gb micro sd card with my gift certificates they gave me. :)
[Asus  Eee Pad Transformer Prime] curreyr:
a couple of things ...

1) the article that itproportal is re-reporting (slashgear) specifically is talking about UK.

2) slashgear is referring to what clove is saying (who at clove? some clueless CSR perhaps?)
[Asus  Eee Pad Transformer Prime] xmtsystems:
I don't see where Asus confirmed anything. It seems that only applies to the UK.

Per Slashgear's post title -"Asus Transformer Prime 64GB UK ship date slips to Q2 2012"

edit: It seems my "quick reply" wasn't quick enough. Sorry for repeating what several others before me already said.
[Asus  Eee Pad Transformer Prime] Peyts:
Wow... "slow shipping" is right! Are they sending it by dogsled?! :)

I haven't gotten any email from BB yet regarding shipping, etc. My order details page says "Scheduled for Ground Delivery / Estimated Arrival: 12/17-12/30/2011" but my credit card hasn't been charged. Pretty much in the dark I guess.

Nice deal on that micro sd card, though!

---------- Post added at 11:51 AM ---------- Previous post was at 11:05 AM ----------

Gonne head to closest BB over lunch break... see what the CSR has to say or if there's any inside info... won't hold my breath, though.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Anyone past 11/28 with 32g grey get shipping confirmation? I'm starting to worry now!
[Asus  Eee Pad Transformer Prime] Blairware:
Best Buy = worst business practices.

Dude, you're only starting to worry NOW? You are a cool customer, if your weren't worried before now, LOL!
[Asus  Eee Pad Transformer Prime] Smurph82:
Hell I was worried before all of this started. I will be out of state for much of January so if I don't get it before the 11th then my wife is going to have all the unboxing fun.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Ha! I got my hopes up last night after seeing 11/22-11/28 shipped! Only need another 5 days worth of shipments and I am money! I hate the technology bug, it's destroying my life right now!
[Asus  Eee Pad Transformer Prime] Blairware:
BestLie screws thousands! Read all about it!

It is NOT the supply chain snafu's or ASUS hyping a product, then having trouble getting it out there in time.

It's about BestBuy allowing (possibly encouraging) its CSR's to promise ANYTHING to keep the sale, best liar gets CSR of the month plaque and a free Prime.

I have sent a snail mail certified letter to Brian J. Dunn, CEO BestBuy, and asked him: "Do you TRAIN your reps to lie? If not then why aren't you HANDLING this and providing a consistant, relevant and TRUTHFUL response to the thousands of upset callers you are getting." I don't fool myself that it will change squat, but I sure feel better telling this guy who's 2011 Total Compensation = $10,232,060.00

Yep.

10 Million Dollars

. I'll bet he can really empathise with us.

Am I bitter? I am freaking =LIVID. I'm happy for folks getting their tracking numbers. And I HATE THEM!!! (Maturity is not my strong suite)
[Asus  Eee Pad Transformer Prime] original G:
I'm starting to worry and I got a tracking number. I received it yesterday afternoon and the only update i have received since is that it's "ready for UPS shipping"!? Does that mean it hasn't even hit UPS' hands? I hope UPS is just swamped and it's on a truck but they haven't updated their tracking system yet. what's the odds of that though? Never a dull moment when it comes to prime hunting...
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
First, I feel your pain and agree that BB mishandled this. But, it appears it's because their internal systems are pretty antiquated for a company their size. They probably make about $100 in profit on a tablet. So if they had 10K pre-orders that's a $1MM. For the 3 months ending November 26 they generated $12B in revenue. The Prime's a big deal to everyone here but it's inconsequential to BB (so is Asus). And $10MM in total comp for a CEO of a multi-billion dollar company that's performing well is about right.
[Asus  Eee Pad Transformer Prime] wynand32:
Hanlon's Razor:
[Asus  Eee Pad Transformer Prime] DaRacerz:
Ain't that the truth. I've been in the same boat about the UPS status. Wish there was something more there like arrival city and destination estimate. But to me this usually means its not picked up from bb yet unless there systems are backed up. But I have a hard time believing that.
[Asus  Eee Pad Transformer Prime] Blairware:
I bet Mr. Brian J. Dunn Has a Prime (or 10) to play with right now.

If you are interested, here's the guy I think needs to get an earful, since it is his lovely recording that comes on just before you wait 30 minutes to be lied to by another BestLie CSR: "I want to personally thank you for choosing BestLie this season"

Best Buy Co., Inc.

7601 Penn Avenue S.

Richfield, MN 55423

Attn: CEO Brian J. Dunn

Director and Chief Executive Officer

Monday, December 19, 2011

Dear Mr. Dunn,

(Reserved for your own personal rant) May I suggest though that you keep it in business like language, as I have found, often that stating what's got you so angry that you are writing, but doing so in a sickeningly polite way, is very effective in getting the desired response.

Radio Shack fried an MP3 player I had a few years ago, and an appropriate letter to the correct person netted me a brand new iPod Classic 160 Gb. -Just sayin!

I used the above to send Mr. Dunn a nice note last night via certified mail. He may not ever read it, but legally, it will be someone he personally authorized to read his us mail, and thats far enough up the chain from the BS CSR's to work for me!

Note that Mr. Dunn's combined "Total Compensation" for the year is:

$10,232,060.00

I am positive that he can totally identify with me, who couldn't afford to try an get the Prime elsewhere when BestLie had my debit card/checking account held hostage for the full price of the Prime + Dock for the last 3 weeks.
[Asus  Eee Pad Transformer Prime] wynand32:
You're kind of coming across as a little envious here. What does it matter how much the guy makes?

And seriously, are you so perfect that you simply can't imagine someone else making a mistake? Particularly when they handle literally millions of transactions?

Yeesh.
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
They probably have a drop ship agreement in place with UPS to save money. Rather then UPS picking up bulk shipments, the shipper delivers it to a UPS facillity which could be pretty far away. The package status updates later than if UPS picks it up directly. You should be fine.
[Asus  Eee Pad Transformer Prime] SkinDLr1:
So, I've been lurking on XDA for years and this is the first time I felt compelled to post.

I ordered my 32GB Grey TF201 on 11/28, early in the AM...like 5:00 AM. I live in a major metropolitan area on the east coast. And yet, I have not received a shipping notice. Every time I call Best Buy, the CSR's give me the run around. Now, I am not special nor do I deserve special treatment, but it has come to my attention that most people who ordered a Grey tablet on 11/28 received notice that their order was in process, or being shipped.

At first I thought, "Well, maybe people ordered earlier than I did, no big deal, I'll receive a shipping confirmation soon." It has now come to my attention that some people who ordered the same item on 11/29 have received shipping notices. This really pisses me off.

I spoke with an enthusiastic, comparatively well informed, kind CSR (he at least gave me a case ID number, more than I can say for any other CSR) who said that my problem should not be happening . He said that order of distribution should be on a "first come, first serve" basis. The question that he seemingly was unable to answer is whether the supply distributed to regional fulfillment centers also contributes in dictating where/when you would receive your item.

If they give 3000 to the Eastern regional fulfillment center, and 5000 to the Western, and the Eastern center runs out, does the Western center give preference to those orders nearby before shipping out any excess stock?

If anyone has any insight, I'd appreciate it. Thanks.
[Asus  Eee Pad Transformer Prime] Blairware:
It's about the lies & false Promises. Amazon pulled a prime right out of my cart. I was unhappy about it. They have my respect for pulling the page when they couldn't back it up with product. Further they gave me $100 to compensate me. BestLie when right on taking orders, and money when they couldn't. Notice how everone else shut down the Pre-ordres, but BestLie kept it up until middle of last week. They aslo said not one word about any problem until release day. Basically a bull**** way to do business.

knowingly oversell a product at pre-order just before Christmas

continuously misrepresent shipping date in order to reduce competitive advantage of competitors at the expense of the customer - (CSR lies again. I know, I called daily for 3 weeks)
[Asus  Eee Pad Transformer Prime] Smurph82:
While I may not be as heated as SmartAs$Phone I do agree with what he is saying.

The only reason I went with Bestbuy over Amazon is because Amazon had pulled

their pre-orders. Now the the difference between BB and Amazon is that Amazon stated in a article,

I will have to find it, but it said that they only received about half of the inventory

they had ordered for pre-orders. Now that tells me that companies had their stock

a while ago but BB did not stop taking pre-orders. I ordered mine with my paypal

account and guess what the money is gone from my on-line card as well as my

paypal account. Now I could cancel my order but no matter where I go it will be

January before I get my Prime most likely.
[Asus  Eee Pad Transformer Prime] wynand32:
The alternative interpretation is that they're trying their best to get product to people as soon as possible. Perhaps they actually thought they were getting the product from ASUS until just this week, and so they're now just trying to fill orders as they can. I couldn't care less what someone thinks about Best Buy or anything else, it's just this entitlement mentality drives me crazy.

**** happens. Things get screwed up sometimes. It rarely means that someone is purposefully being deceptive trying to wrangle out a handful of orders for a product that they're not even making much money on in the first place.
[Asus  Eee Pad Transformer Prime] Blairware:
There IS a better way

Fine. Then "Doing your best" should include information provided to your CSRs to give angry, confused, and dissapointed customers, who have to give a receipt instead of a gift for Christmas. Can they provide a statement for the CSR's? "We have been shorted product From ASUS, we knew NOTHING about this until realease day, and we will not have enough to fulfill all the many preorders we kept taking when everyone else, even SMALL retailer had this information last week" Really. We JUST found out! Ok, benefit of a doubt. BestBuy just found out. Now give the customers a consistant truthful answer. I have never asked for anyting more.

When all the other retailers were sending out emails and taking down the pre-order pages, I called BestLie repeatedly. What i got was not "misinformation" What I got was lies. This is based on information that I cannot share here, directly from a BestLie CSR not through official channels.
[Asus  Eee Pad Transformer Prime] wynand32:
So, let's go with Napoleon Bonaparte's version:
[Asus  Eee Pad Transformer Prime] infinitemethod:
Has anyone else gotten shipping confirmation today? Especially those in the 11/29-12/03 range?
[Asus  Eee Pad Transformer Prime] Blairware:
Okay

I give up. What you see as "entitlement mentality" I see as reasonable expectation. Lets agree to disagree. Though my "parting shot" as it were, would be, uhm. Yes: I am entitled to expect commitments to be met, or if missed, to have an appropriate level of effort expended to meet said commitment. My fault here, I know. I f__ked up. I trusted them. Incompetance is everywhere, the key is steering clear of it. Looks like I went straight on, full speed ahead into this CF. Do I blame myself as well? Hell yes! I never liked BestLie (theres a news flash) But I didn't heve a whole lot of options. Should have gone with TigerDirect, since they actually handled things honestly.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Has anyone with Champagne called and tried to switch to gray in hopes of getting it it shipped?
[Asus  Eee Pad Transformer Prime] nramprabhu:
Anyone ?

I orderd 32GB Gray on 12/02 still in Backordered status.
[Asus  Eee Pad Transformer Prime] SpecialK17:
So I believe we've seen shipping up to 11/29. Anyone later get theirs shipped yet?
[Asus  Eee Pad Transformer Prime] dajackal9999:
Ordered 12/2. Nothing but backordered 32 GB Champagne tab and dock
[Asus  Eee Pad Transformer Prime] calin75:
Ditto.