yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] newellj79:
My 32gb amethyst shipped next day and ordered on 12/2 now says "order being fulfilled, usually ships in 1-2 days".

---------- Post added at 07:59 PM ---------- Previous post was at 07:57 PM ----------

can you please post the link for the grey dock. i can't find it anywhere on there freakin website. thank you much!
[Asus  Eee Pad Transformer Prime] wynand32:
Okay, that has to show that SOMETHING is happening with this thing. No way it could just be randomly changing states like this, unless some Best Buy flunky with nothing better to do is just messing with us...
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
From my BB experience I don't think any of their systems are well integrated - dot com, in-store, or supply chain. As the status changes it probably means progress and the systems are just out of sync. Someone said BB's on-hold message said it could take up to seven days to receive shipping notification which in most cases is after the product is delivered. So while you're flying blind, that doesn't mean it's bad news.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Needless to say I was pretty frustrated this morning when I updated my post in this forum that my order status had changed to Back Ordered after two confirmations from CSRs that it would be in my hands Tuesday.

Fortunately my oldest son was given two tickets to the Colts-Titans game for today so I was able to get out and chill a little. (BTW the Colts won, go figure) Anyway I started wondering if a Back Order email had been received by my IT Manager who placed the order. I shot him a text and he replied that the only email he has received from Best Buy was a customer satisfaction survey for one of the CSR's I had talked to. He never received a Back Order email.

I am now wondering how many have received emails confirming the back order and how many haven't. I would think that if the order was in fact on back order Best Buy would send an email alert. At least my first preorder experience has been interesting!

I guess I will know for sure tomorrow or Tuesday at the latest what is going on.
[Asus  Eee Pad Transformer Prime] calin75:
I ordered on 12/02 the champagne one and now it shows to be in backorder. But so far no email from Best Buy.
[Asus  Eee Pad Transformer Prime] juvenile43:
no backorder email here and i spoke with best buy twice today and they said if it does change status within the next few days they they would upgrade my shipping for free because i was told i would have it by the 23rd multiple times. 32gb champagne ordered 11/27 and to think the only reason i ordered champagne was because i figured less people would want the color and i would have a better chance.
[Asus  Eee Pad Transformer Prime] CoolWaters:
I'm a lawyer, and I know we have a litigious reputation, but this scenario looks like a half decent consumer class case to me. You're right. IF (and it's definitely an "if"), BB knowingly oversold their supply and pushed the dock with it, it sure seems like a solid misrepresentation case to me. Especially around Christmas.

I hope I receive my 11/29 order soon, but if I don't, I'll be interested in getting some names for a smallish class case against BB.
[Asus  Eee Pad Transformer Prime] g0t0:
Ordered mine 11/24... be here by wed. Woooooooo!
[Asus  Eee Pad Transformer Prime] nukemanmd:
I'm a lawyer as well. Good luck with a class action. Let's start with the issue of damages ? About all class actions are good for is enriching plaintiff's counsel. They'll get a couple of million, while members of the class will get $10 gift certificates, or some such crap.l

By the way, I ordered from BB on 11/25, and my order status has changed to "Order in process of being fulfilled; Usually ships in 1 - 2 days."

This would be consistent with the release date. I'm keeping my fingers crossed.
[Asus  Eee Pad Transformer Prime] RussianMenace:
Kids gotta lay off of the koolaid.
[Asus  Eee Pad Transformer Prime] biggem001:
Ordered 11.28

"1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days."

WOOO!
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Did yours go to back ordered and then process of being fulfilled or did it just go from relase 12/18 this status?
[Asus  Eee Pad Transformer Prime] rockstatus90:
11/23 32Gb Champaign

Order went from item preordered to backorder to

"1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days."....
[Asus  Eee Pad Transformer Prime] SteveG12543:
Update: called again tonight; I as well am on the back order team. She said it went on back order on the 15th apparently. Never got any emails except for the original order confirmation. She also said they are usually backordered for a week, so she expects it to ship out on the 22nd. I don't know what to believe anymore lol...

I forgot to mention it before, but I ordered the 32GB gray one.
[Asus  Eee Pad Transformer Prime] juvenile43:
at what time did you notice it changed and also when yours said backorder at the first screen did it still say in process?? also for everyone elses that says back ordered does the first screen still say in process then the next say 1 item(s) backordered???? because mine still says in process. Also the authorization from my credit card is no longer there but my available credit limit is still the same as if i was charged for it?? i use chase....
[Asus  Eee Pad Transformer Prime] DarkSi08:
So, basically, she had absolutely no idea, and made something up to tell you...
[Asus  Eee Pad Transformer Prime] biggem001:
straight to order fullillment. i think i'm the latest pre-order date so far
[Asus  Eee Pad Transformer Prime] rockstatus90:
I really hate the idea of ppl who ordered after me, getting theirs shipped before me.....don't BB have some kind of system? And they are telling me on the phone that they don't have it yet that's why its backordered....meanwhile there are late pre-orders getting shipped.....SMH...I am happy that some are getting theirs but its ridiculous on BB part....
[Asus  Eee Pad Transformer Prime] techjunkie9194:
The "Status" on my first page says "In Process". Once I click on my order number the "Order Status" is "1 item(s) backordered". I was curious about this as well. I figured the first screen would say "Backordered". If that was the status of the order.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Well I called to change my shipping address and to ask about that backorder status....

She said she would "extend" the backorder somehow meaning I still wanted it....after address was updated I checked and noticed the new status....and yes to yur 2nd question....
[Asus  Eee Pad Transformer Prime] skeeter123:
Got the backorder status change as well. Called CS, got the "extended backorder" (wow. Thanks.) Got the "order at midnight PST" email from Amazon. (another big thank you) This has been the biggest CF I've seen in trying to spend my money. Ever. In my 51 years. My, how times have changed.... ;-)

Adorama screwed up my account so that my order is not linked to my email and can't phone-cancel until they open in the AM EST. All totaled, Amazon wins because of the $60. 00 in credits they've given me. I have to be up at midnight anyway. So. Hellllooo Amazon.... What can you do for me today? (I'll happily wait for whatever the delivery turns out to be.)

Meanwhile, the ROMS for my Galaxy Tab 10.1 have gotten so good I'm not sure if I remember why I wanted the TP anyway. Oh, yeah. Now I remember. I'm a geek like the rest of you. (tongue firmly planted in cheek!)

"What we have here, is a FAILure.... to..... communicate".... Literally. At least it has been entertaining!

Cheers!
[Asus  Eee Pad Transformer Prime] smashingblue:
While my status on the tablet still shows as backorder, I just got another pending charge on my credit card for the price of the tablet.
[Asus  Eee Pad Transformer Prime] Rhiven:
My order (32GB Grey placed 12/3) still shows as backordered but I just got the first charge to my debit card since I placed the order. If I remember right someone posted either earlier in this thread or in another one saying that debit cards only get charged once the actual payment is processed for the order (not for authorizations) so hopefully this means it will be shipping tomorrow.

Anyone know what I would need to do to cancel the order after they charge my card if it still just says backordered tomorrow? I am thinking about also placing an order with Amazon tonight as well since I got the order about them cancelling my order and offering to let me replace the order. I just don't want to get screwed and get charged for two tablets! :eek:
[Asus  Eee Pad Transformer Prime] Haro912:
If you get charged for two and can't get rid of the second one I'm sure someone will gladly buy it from you lol. I know I will and ebay def will for lots o money:p
[Asus  Eee Pad Transformer Prime] skeeter123:
This could be the most brilliant marketing ploy. Ever. Curse you, Amazon.

(I'll have a purple one, please.)
[Asus  Eee Pad Transformer Prime] Rhiven:
For those of you that got authorization charges on your cards, did it say that it was an authorization charge? Mine just says "CHECKCARD 12/18 BEST BUY RICHFIELD MN".

As I said above I have never had an authorization charge since I placed the order over 2 weeks ago so it seems like it would be odd that it would be an authorization charge happening now.
[Asus  Eee Pad Transformer Prime] DarkSi08:
My 2 pre-auths said the same thing. Nothing indicating they were pre-auths.
[Asus  Eee Pad Transformer Prime] nxp3:
At least you got a TAB to entertain you. My Asus transformer broke, and I've been waiting for it for months to replace and now the delays. My kid peed on the transformer by the way. I mean it was not all loss, I was able to sell the screen for 100 bucks but the internals were shot. I got an extra keyboard still. I just got the amazon email too. How the heck did you get 60 bucks? I got 30 for complaining and now they're offering 10 more if I preorder. If I don't get it for xmas...then I'm just going to be really disappointed.
[Asus  Eee Pad Transformer Prime] Rhiven:
Damn, looks like I will be placing a second order with Amazon at 3am EST then. I'd rather purchase it through Amazon anyways to be honest due to the no tax and cheaper shipping options.
[Asus  Eee Pad Transformer Prime] wynand32:
Still no pre-authorization to my CC, except for the shipping charge when I changed to 2nd day. Which just makes no sense to me. My wife is so tired of hearing about it though that she's pushing me to do an order at midnight at Amazon. Twist my leg...
[Asus  Eee Pad Transformer Prime] james33440:
I noticed yesterday that my champagne model was back ordered. However, my account still has a pending charge.

Just figured since this was back ordered my account would be credited. I just want my TP. :(
[Asus  Eee Pad Transformer Prime] arcticreaver:
We all just have to wait. A bit longer. Maybe tomorrow we will start seeing tracking numbers.
[Asus  Eee Pad Transformer Prime] DarkSi08:
Agreed. They obviously have SOME tablets to send out.
[Asus  Eee Pad Transformer Prime] calin75:
I doubt it. Just got the stupid email from Best Buy that my item is backordered. It's expected to ship within the next 1 - 2 weeks.

12/02, champagne 32GB.
[Asus  Eee Pad Transformer Prime] Rhiven:
I just got the same email 7 minutes ago.
[Asus  Eee Pad Transformer Prime] arcticreaver:
I ordered the grey. Status shows in process of being fulfilled normally in 1-2 business days.

So I guess the grey ones are in stock. Not the gold ones.
[Asus  Eee Pad Transformer Prime] kerryking1:
Item Information

12/19/2011

Order Number:

Dear :

The item listed below is not yet available to be shipped. We expect to ship it within the next 1-2 weeks, but you may not receive it before December 24. We will ship the item as soon as it becomes available.

If the product is a holiday gift and you would like to discuss other ways to get your item(s) sooner, please call us at 1-888-BEST BUY (1-888-237-8289) and we will gladly assist you. Please have your order number ready.

Your options may include:

Finding a store in your area with your item in stock

Ordering a similar in-stock item that meets your needs

Cancelling your current order

Visit our forum for more information about your backordered item.

We apologize for the inconvenience. If we do not hear from you before we ship your item, we will assume that you accept this delay.

Thank you.

Best Buy Customer Service

Order date: 12/05/2011

BESTBUY.COM

Order number:

QTY 3

PRODUCT DESCRIPTION	Asus-Transformer Prime TF201 Tablet with 32GB Memory-Gray-TF201-B1-GR

STATUS Backordered

SKU: 4038674

Questions? Call us at 1-888-BEST BUY (1-888-237-8289). For faster service, please have your order number ready when you call.

For complete order details, check your order status.
[Asus  Eee Pad Transformer Prime] arcticreaver:
I pre-ordered on 11/22. Seems like a first come first serve basis.
[Asus  Eee Pad Transformer Prime] pbg225:
I just received the same email... i ordered on 11/22 which i believe was the first day they accepted pre orders. How can a company fail to even fulfill orders from the first day? I would be interested in a class action suit even if it only netted me 3$ just because i feel these companies should be held accountable for this horrendous situation, whether the fault lies with asus or best buy this is poor poor business and nobody wins. /rant
[Asus  Eee Pad Transformer Prime] wynand32:
Got that email as well... Damn.
[Asus  Eee Pad Transformer Prime] SteveG12543:
Same email...
[Asus  Eee Pad Transformer Prime] arcticreaver:
wow, you ordered 3?

would it help that i'm a silver rewards member? lol.
[Asus  Eee Pad Transformer Prime] pbg225:
fyi amazon is allowing you to order again all models, says temporarily out of stock but who knows with the way best buy is going it may still ship before my 11/22 BB order
[Asus  Eee Pad Transformer Prime] Scumbag Inc.:
Just got the cancellation email aka "backorder." I would hate to be a Best Buy CSR right now.Best Buy will be getting an ear full. Looks like I'm going to be getting a free dock. :)

32GB champagne tablet only ordered 12/2
[Asus  Eee Pad Transformer Prime] John Kotches:
got the backorder notice too...

11/29 order date champagne 32gb
[Asus  Eee Pad Transformer Prime] Scumbag Inc.:
Just got off the phone with a tier 2 rep. He, of course, is claiming it is the venders fault for not releasing the item. He seemed to like to pass the buck. You guys will have to trust me on how I very calmly press these guys for information. He would not release the names of his vendors or his buyers (the guys at any retail store responsible for placing orders with vendors. Vendors in turn are responsible for placing orders to manufacturers. I Know how it effin' works Matt!) In fact he didn't grasp the concept of a buyer which doesn't surprise me. I did, however, get him to admit this:

Me: Best Buy holds no responsibility for delays?

Matt: (That was his name. I asked him for an employee number before our conversation began "In case we get disconnected" and he refused to give it to me.) No. The plain was to ship them out by the 19th but we haven't received them yet.

Me: So Best Buy hasn't received them from the vendors yet? (I am very conscious about referring to the company and not saying "you" or "your" because in this situation it's NOT Matts fault. Pro tip: you can get farther in a conversation with this type of wording. It's psychological. But I digress)

Have the vendors received shipments from Asus?

Matt: I don't know. I don't have that information. It may be Asus has pushed back the release date again. (Oh, great!)

Me: Do you have the names of the vendors that would be filling shipments from Asus?

Matt: Not off the top of my head and even if I did I don't think I can give that out. (You just wait Matt. XDA will be receiving that info. )

Me: So Matt, what you are doing is passing the buck. Where does the fault lie?

Matt: Like I said I don't have that information. If you call back tomorrow we will know more. (Like Hell he's going to get rid of me that easily.)

Me: So your official statement is, "It's not Best Buys fault."

Matt: Like I said we havn...

Me: (More aggressive and authoritative) Yes or no Matt.

Matt: No.

Thanks for nothing Matt. It has not been a pleasure speaking to you. You have not been very helpful. I do not hope to speak with you soon.

Conversation lasted a good 20 minutes. He did mention that orders may be being filled within the next 24 to 48 hours but could not guarantee arrival by Xmas. Directly contrary from what I have been told for the last two weeks.

Maybe, and hear me out here, maybe the gray models where coming from one vendor and the champagne from another. But who knows.

I will keep y'all informed as more information becomes available to me.
[Asus  Eee Pad Transformer Prime] liderbug:
Watch your CC

On 12/02 order placed online order for a 32GR - BestBuy did a PreAuth for $524(inc tax). Then on 12/10 they RE-PreAuth'ed for $524 and AGAIN on 12/18 another $524. So now we have $1573 in PreAuth and the card is now maxed.

Will be having a conversation with a BB supervisor today! :mad:
[Asus  Eee Pad Transformer Prime] John Kotches:
overnight my status improved dramatically (said with heavy sarcasm ).

before, only the tablet was backordered. overnight, the dock went into backorder status as well.
[Asus  Eee Pad Transformer Prime] newellj79:
For what its worth i just called best buy. I ordered 32gb grey on 12/2, internet says ships in 1 to 2 days. They just told me on the phone that it will be shipping today and ill receive a tracking number when it does.
[Asus  Eee Pad Transformer Prime] Scumbag Inc.:
I too my brothers was trolled buy Worst Buy. When I called to complain I was told "there is nothing I can do about it." Best Buy employs minimum wage 18- 21 year olds who couldn't care less.

Nothing is stopping me from ordering future products through Amazon. At least they canceled orders early and offered rebates to those who where screwed.

BB couldn't care less.

Remember Me!
[Asus  Eee Pad Transformer Prime] cooper1010:
Did they ask you to hold your breath, too? Cuz I wouldn't.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Ordered 32gb Grey on 12/2 as well and status is Backordered. I received the backordred email this morning as well.
[Asus  Eee Pad Transformer Prime] peare:
I received the same e-mail, and my bank account shows twice the amount of my order plus the dock. My amount was $733, tablet and dock plus tax and next day shipping both. Now I see $1466 plus another $160ish for the dock again. I can still cancel the tablet, but not the dock. Darn, darn, daaaaaaaaaaaaarn!
[Asus  Eee Pad Transformer Prime] DarkSi08:
Wow, what kind of card do you have that doesn't dump an unposted transaction after a couple of days?
[Asus  Eee Pad Transformer Prime] rdenis:
Why are people blaming Best Buy and other retailers for Asus' problem? Seems non-sensical but whatever....
[Asus  Eee Pad Transformer Prime] GizDrak:
I have also gotten the back ordered email. I am pretty bummed about it. My birthday is the 21st and this is the only thing I wanted / getting and now I will have nothing. Also I asked my family to get me accessories for it for christmas now I will have accessories and no tablet fun fun. I picked up a holiday job just so I could buy the Transformer Prime so now I worked all this extra time to just have to wait :-/

I was one of the ones who had my Amazon order cancelled. I should have known better then to order from Bestbuy I have never liked them as a company but at the time they where the only option. Oh well such is the way of things I guess.

I will keep waiting and hope for the best but looks like it will be next year before I will get one.
[Asus  Eee Pad Transformer Prime] liderbug:
Seems BB thinks PreAuth's drop after 8 days - CITI says 30 days - Google/wiki says up to 30 days. FYI, CYA, WYB, HU ... It is a new card, promo, low limit. The other card we normally use it wouldn't have been noticed. Again: FYI, CYA, WYB, HU ...
[Asus  Eee Pad Transformer Prime] radar5:
got my pre-order delay email as well.
[Asus  Eee Pad Transformer Prime] DarkSi08:
Heh... Every bank I've ever used drops them within a week. Bank of America drops them in 3 business days.
[Asus  Eee Pad Transformer Prime] jtaliaferro:
Got the back ordered email as well.
[Asus  Eee Pad Transformer Prime] lalbcp:
I called Citi about a week ago; they wait for 30 days! I ordered since 11/22, so I have been pre-auth 4 times already! :mad:
[Asus  Eee Pad Transformer Prime] cooper1010:
so, just checked my bank and i've been charged. just happened within the last few minutes (i checked about 1/2 hr ago and it wasn't there).

to sum up my situation:

pre-ordered champagne on 11/25.

this will be the 4th time my card's been charged.

status went from "release 12/18" to "backordered" yesterday.

got the "backorder" email overnight.
[Asus  Eee Pad Transformer Prime] DarkSi08:
Man. Incompetence on every level of that process. I wonder why Best Buy feels justified in doing all of these pre-auths in the first place. Amazon, etc don't pull that crap.
[Asus  Eee Pad Transformer Prime] calin75:
Now my dock is in backorder status as well.
[Asus  Eee Pad Transformer Prime] cooper1010:
especially after sending you an email that says "you won't be billed until the item has shipped."

i made a lot of calls after the first "hold" caused me to bounce a bunch of checks and cost me over 100 bucks in overdraft fees. they said it's a "hold" not a "charge" and that i could eat **** if i didn't like it. that's what she said; i swear!

and, before some cpa or millionaire comes in here and lectures me about money, a preemptive gfy for you!
[Asus  Eee Pad Transformer Prime] infinitemethod:
Last week around Tuesday or Wed. I had a CSR tell me that I couldn't change my shipping because the tablet had already left and was heading to UPS and that I'd have a shipping confirmation the next day. I called yesterday and made my case and the lady said she was going to spend me a $50 gift card in the mail. With all that has happened, I doubt I'll even get that. I'm officially boycotting Best Buy.
[Asus  Eee Pad Transformer Prime] kylez64:
I just called and got a bs rep to try to tell me it got recalled due to an os problem! Last lime i ever spend money at "Best" Buy.