yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] aimfire72:
Same exact situation here, got the shipping notification from BB on 12/19. Over 24 hours later and UPS tracking still hasn't updated. Not looking good, UPS usually delivers to my place by now. I'll give it until the end of day, and if no arrival, call BB and ask for a refund on the overnight shipping. Annoyed. :/

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[Asus  Eee Pad Transformer Prime] cpadrr:
Ordered 32GB Grey on 11/28. Received ship notice on 12/19 (yesterday) and I paid for 1 day shipping. Nothing arrived today and the UPS site has no tracking info. I called UPS and they have the shipping notice, but no package. So I waited on HOLD for 20 minutes to talk to BestBuy CS about this. They had to create a case number to see were my Prime is. After all this, now they LOST mine (maybe)???? :( Of course they will refund my $29.99 shipping fee. :)
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
He'll never see it. Typically at companies the size of BB there are three executive admins that do nothing but intercept and manage customer issues for anyone with a SVP title and up. You'll probably get a call or e-mail from one of them with a canned response but they're not going to magically make a Prime appear for you or give you anything more then some token compensation.
[Asus  Eee Pad Transformer Prime] aimfire72:
Yup, what a CF...

Two worst companies ever, BB and UPS.

I doubt it's lost, myself and others are in the same boat.

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[Asus  Eee Pad Transformer Prime] DaRacerz:
Agree. Many of us are in the same boat. I hope BB didn't manage to botch up that many orders. UPS is reliable from my experience and has a fairly quick response system when it comes to tracking.
[Asus  Eee Pad Transformer Prime] idontknowu2:
For those that so not deal in shipping much this is normal. Usually the company in this case bb creates the label. That is why you have a tracking nunber. once ups picks up the package and bills it, the shipping info will show up. So if they pick it up today you should see the tracking info tonight.

It most likely did not get picked up yesterday or it was picked up too late to move and was not billed.
[Asus  Eee Pad Transformer Prime] aimfire72:
Yup, I agree, looks exactly like that's what happened. First time this has ever happened to me though. Only good thing is, it says 12/19 as the shipped date in BB's system, so should be no problem getting a refund on the overnight shipping. What a pain this is, lol. :P

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[Asus  Eee Pad Transformer Prime] arcticreaver:
this is very weird.

i have a billing information received. looks like the label was processed on 12/20 - today but the tracking number was issued to me yesterday.

i know shipping since i've worked with ups and fedex. so i called ups preferred, and i wanted to place a trace on the package, the gentleman told me that the tablet is to be delivered tomorrow and if not then we can put a trace.

very weird since the package is from OH and it takes 4 business days to get to my location. now it's tomorrow?

damn i hate pre-orders. ASUS needs to take a page out of Apple - when they say it will be here, it's here.
[Asus  Eee Pad Transformer Prime] bittercold:
I am sure Apple has a patent for that page. Don't need anymore lawsuits lol.
[Asus  Eee Pad Transformer Prime] af9674o:
Ordered the 32gb GRAY from BB on 12/2

At first had expedited shipping to Hawaii where i am visiting fam for xmas till 27th.

But then called yesterday to have it rerouted to AZ - changed the shipping back to Standard because of the taxes in AZ ( 9% :eek: ).

ANYWAYS after the CSR changed the shipping address i noticed. the "Order in process -- will ship in 1 - 2 days". Then today it changed back to backorder --- so frustrating.

They also have had a hold on my CC since Saturday night for the previous amount when it was suppose to be shipped to HI. has not changed, still pending. (btw, cc is VISA).

(Haha, just saw the UPS truck passed my house *sigh*)
[Asus  Eee Pad Transformer Prime] kfm2000:
Took until now for the tracking # to show up in UPS' system.

Mine is shipping from Fresno, CA also. Delivery scheduled for 12/23.
[Asus  Eee Pad Transformer Prime] g0t0:
My label was just created today.....that blows goats. Means I MIGHT get it on Friday:(
[Asus  Eee Pad Transformer Prime] LSXAndrew:
Good problem to have...

the rest of us are stuck on Backorder or that awesome

"Order in process of being fulfilled; Usually ships in 1 - 2 days." message with a pending charge on the credit card
[Asus  Eee Pad Transformer Prime] Scumbag Inc.:
I'm still monitoring this thread and as I said I will update you with any information I find that y'all don't already know. (I am dwelling in the champagne camp.)

I just have to jump in on this as I can get you a definitive answer. I used to be a salesman for an electronics retailer. Yes a salesman. Not just a drone that points or reads product labels/boxes. My job was to steer customers towards more profitable items so I know a little (a lot) about profit margin. That being said, a product like this doesn't make the store much money at all. In fact I just called my former employer as I was typing this. I gave them the PLU of the product and asked for the GP. The response they gave me was RNCC. Using the Charleston code this equals $39.00 The Transformer Prime makes a retailer $39 in profit. The real profit comes from accessories like cases and of course the protection agreements which are 100% profit.
[Asus  Eee Pad Transformer Prime] cjbailey75:
I ordered 2 other orders on amazon yesterday. Both have not been giving ups tracking numbers yet it is not bb its ups.
[Asus  Eee Pad Transformer Prime] cpadrr:
I finally received my tracking info this evening. Coming from Fresno CA. I will definitely be requesting a refund of my $29.99 for overnight shipping. Im just happy to see it coming. Will be here tomorrow :) :) :)
[Asus  Eee Pad Transformer Prime] cjbailey75:
If you go to their shipping page it shows that bb ships it to your local ups.
[Asus  Eee Pad Transformer Prime] CoolWaters:
That's basically what I suggested earlier as the basis for a small consumer class.

It's the kind of despicable behavior that pisses a jury off.

But who knows. Maybe it's more complicated than that, and less insidious.
[Asus  Eee Pad Transformer Prime] djsaad1:
Has anyone had a champagne dock shipped from best buy yet?
[Asus  Eee Pad Transformer Prime] arcticreaver:
an update with my situation -

basically BB customer service have absolutely NO IDEA WTH they are talking about. my package which they told me shipped on the 19th from Ohio, was actually shipped today from Fresno, CA!!!!

bad thing - they lied to me.

good thing - i get my tablet tomorrow.
[Asus  Eee Pad Transformer Prime] biggem001:
mine too, thank god im an hours drive from fresno hahaha
[Asus  Eee Pad Transformer Prime] cjbailey75:
WOW. Just got my shipping notice coming from Fresno CA. Estimated delivery of 12-28. Uhm r u serious u can't put that on a plane. Lol. 8 days.
[Asus  Eee Pad Transformer Prime] SHRED:
Maybe they pull the B.S. shipping in 10 days non-sense so people don't end up cancelling?

Worst Buy for sure...
[Asus  Eee Pad Transformer Prime] smashingblue:
My grey dock will be here Friday, which should be lots of fun without actually having a tablet to hook it up to...
[Asus  Eee Pad Transformer Prime] matthewgwilt:
wipe

dalvic!!! always the dalvic!!
[Asus  Eee Pad Transformer Prime] DaRacerz:
These posts are really getting to me. If you paid for GROUND shipping, what did you expect? Seriously. They ain't going to put it on a plane unless you pay up. UPS is running an enhanced schedule the way it is and I am positive they will make an attempt to reach your door step by the 23rd if its possible on the Ground Route or a plane hop if they have room to spare.

Best hint I can give you is call UPS and see if you can bargain with them a deal to bump up to Next Day Air. I *think* they can do that as long as the package is at a facility.
[Asus  Eee Pad Transformer Prime] aimfire72:
Same here, lol!

Yeah, BB jumped the gun by sending out those shipping emails on 12/19. They probably packed them up, but nothing actually got shipped out! Calling tonight and requesting a shipping refund as well, I hate these guys.

Sent from my PI39100 using Board Express
[Asus  Eee Pad Transformer Prime] idontknowu2:
Those emails are probably automated and sent when they print the labels. You still get your shipping that u paid for. Doesnt surprise me that all these people want a refund because you got an email a day before they shipped This site has turned into a lot of crying. I hope it is just venting but wow.
[Asus  Eee Pad Transformer Prime] cjbailey75:
Ten days to deliver a lbs package is crazy dude. Said release on the 18th I assumed that other would take a week at best. And your a moron.
[Asus  Eee Pad Transformer Prime] ryan562:
Pre ordered mines from best buy 11/28. Ups shipping notification said its coming down here to Long Beach from Fresno with an ETA of 12/22

Sent from my 5@m5un6 6@1@x¥ §2
[Asus  Eee Pad Transformer Prime] vcs111:
got mine today

ordered 32 grey (not purple) from BB on 11/26 got the shipping notice on the 19th and was delivered today at about 5pm

express shipping. Hope everyone else is as fortunate
[Asus  Eee Pad Transformer Prime] bendispo:
Ordered gray dock on 12/2, delivered today. No tablet.

Just the dock.

lol
[Asus  Eee Pad Transformer Prime] djsaad1:
By grey do you mean the purple or champagne? It seems like people are calling the champagne grey and the grey purple.
[Asus  Eee Pad Transformer Prime] bendispo:
Amethyst Gray, not Champagne Gold.
[Asus  Eee Pad Transformer Prime] vcs111:
sorry i should clarify. i ordered gray and heard it might be purple but it really is a gunmetal gray. If i squint and drink a couple cosmopolitans it might turn "amethyst"......
[Asus  Eee Pad Transformer Prime] NAiLs00:
So I got my shipping notice early Monday afternoon and finally this evening I have tracking details. Mine is coming from Fresno, CA and I live in WI... I thought I read of people receiving shipments from OH. Mine won't be here until the 27th and I'm quite upset since I have a 4 day weekend, and I'm not receiving it until after my weekend. Sure I opted for the free shipping, but ****, it took 1-1/2 days just for the package to actually ship after I was notified it was being shipped. My fault I guess... The $20-30 saved on shipping is worth it to me, but I'm still bummed.
[Asus  Eee Pad Transformer Prime] nukemanmd:
I wonder why UPS take longer to ship to WI than it does to MD ? Mine shipped when yours did, and it's scheduled for

delivery on Fri 12/23.

It als9o shipped from Fresno.
[Asus  Eee Pad Transformer Prime] biggem001:
based off a travel system. there are probably more direct trips going your ways than to his. his package may make several mid-west stops before reaching the destination.

no package, really, goes directly to you unless its 2 days or less. it zig-zags quite a bit, some more than others.
[Asus  Eee Pad Transformer Prime] NAiLs00:
Did you opt for the free shipping as well, or the 2 day?
[Asus  Eee Pad Transformer Prime] james33440:
Maybe they lied again to get you off the phone. ??????
[Asus  Eee Pad Transformer Prime] NAiLs00:
Bah, I was willing to see if UPS would upgrade the shipping method on my package, but they said since it already arrived at their facility, they cannot. I did call Best Buy about my dissatisfaction about Christmas Delivery and the representative put in a request for a gift card to compensate me for the inconvenience. That's a win in my book. Yeah, my fault for choosing free shipping... lol. Now let's see if this gift card pulls through.
[Asus  Eee Pad Transformer Prime] nukemanmd:
I went with free shipping. Don't recall having the option to upgrade.
[Asus  Eee Pad Transformer Prime] aimfire72:
Umm, the email was sent on 12/19 and stated that the package had •shipped•. It didn't say that it was only just packed up and sitting there waiting to be picked up, it said it was SHIPPED. So what else is one to think?? :/

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[Asus  Eee Pad Transformer Prime] RussianMenace:
Yeah mine has been sitting in San Pablo for since 1230 am on the 20th... Almost 36 hours. Delivery shows 27th to richmond va. Looking like they either have no room on the truck or tracking is forked. So much for Christmas delivery if shipped free before 2am on the 20th.
[Asus  Eee Pad Transformer Prime] cooper1010:
looks like it's time for a Best Buy Pre-Orders Only: Champagne Edition thread, so you guys can talk about how pissed you are that you'll be getting your tablets a day or two after xmas. the rest of us can go commiserate about our Q1 deliveries in the new thread.

edit: whoops - http://xdaforums.com/showthread.php?t=1403252
[Asus  Eee Pad Transformer Prime] juvenile43:
Yeah I started that thread cooper if u had info that I would get it a week after Xmas I'd be happy but so far nothing makes me believe that hence the reason I started the thread
[Asus  Eee Pad Transformer Prime] original G:
Like a few others I got the shipping update heading out of fresno. I have an estimated delivery of 12/28/11!

At least I actually know when I most likely will be getting mine. unlike so many other unfortunate souls. Who knows, maybe i'll get it by X-mas eve?
[Asus  Eee Pad Transformer Prime] idontknowu2:
Read the first line in the email..

.your item has been processed and is ready to leave our warehouse. ......

Meaning we printed your shipping label.
[Asus  Eee Pad Transformer Prime] aimfire72:
Lol, scroll further down the email, it says:

STATUS Shipped on 12/19/2011 via UPS

Are we done now? ;)
[Asus  Eee Pad Transformer Prime] infinitemethod:
So nobody here after 11/29 has gotten a shipping confirmation? I guess that 10-30 day back order is legit. I might just cancel this altogether. Anybody want to buy a grey dock?
[Asus  Eee Pad Transformer Prime] GizDrak:
I canceled my Bestbuy pre-order hopefully that will help some people get there sooner. I am keeping my repreorder from Amazon if I am going to have to wait tell jan to get the prime may as well pay the lower price.
[Asus  Eee Pad Transformer Prime] liderbug:
From another thread - Hitler and the Prime

Hitler comes to know about Asus Transformer Prime delay

http://www.youtube.com/watch?v=VzXfSSVmx2I

I'd say LMFAS ... but it hit just a little to close to home to be all that funny.
[Asus  Eee Pad Transformer Prime] madpoet:
Mine is on the sloooow boat from Fresno. Gets here next Wednesday.
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
So I complained to the CEO of Best Buy in relation to this fiasco and this the response I received. I have left it in its entirety but did censor my person stuff. However, sounds like they are hoping to have all pre-order filled this week, but of course says this is up to Asus.

Overall, a well written response. Hopefully Best Buy and Asus will work hard to make sure pre-orders are in fact shipped by end of week.
[Asus  Eee Pad Transformer Prime] Smurph82:
This does not make me feel any better. I order the champagne 32 GB on 12/1 and no one has even gotten a tracking number for any champagne colored Primes that I know of. It would be great if I could get it next week or the first week of January but I am not going to hold my breath.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Dear Clayton:

Thank you for reaching out to the offices of Brian Dunn concerning the order you placed on our website. Your letter was forwarded to me for review and response. I was disappointed to read that you did not receive your preorder on the release date as promised.

I realize that it can be frustrating when we do not meet your expectations. I sincerely apologize for any inconvenience this may have caused. We value receiving your comments so we may use this feedback to improve the shopping and service experience for all our customers.

We started receiving these units from Asus last week and received another shipment this week. This entire inventory is being directed to our website in order to fulfill the preorders. We should also receive another shipment on January 1st. Asus has been having difficulty with production of these units and this something that we are not comfortable with. I apologize for the way this has affected your order. We should have most of the preorders covered by the end of this week, should there be no delays from Asus. There is a record of the $50 gift card you were promised and this should arrive in 7-10 business days. Please let me know if it is not received.

We are documenting your concerns here at our corporate office in an effort to improve our overall service. Thank you again for contacting Best Buy to share your concerns regarding your experience with BestBuy.com. Your feedback will help us build a better customer experience for all our customers. We appreciate your patronage and hope you will let us know of any future questions.

Sincerely,

Kelli A.

Best Buy Consumer Relations
[Asus  Eee Pad Transformer Prime] Smurph82:
Where did you send these emails or letter as the emails I sent have gotten no response.
[Asus  Eee Pad Transformer Prime] liderbug:
Please share the email address you used. Tks.
[Asus  Eee Pad Transformer Prime] SpecialK17:
Seems like if you complain to the higher ups they try and calm you with giftcards pretty easily.
[Asus  Eee Pad Transformer Prime] infinitemethod:
I sent an email to brian.dunn@bestbuy.com
[Asus  Eee Pad Transformer Prime] infinitemethod:
I had already gotten the $50 dollar gift card because one CSR said, "I can't actually change anything on your order because it's already left the warehouse and is on it's way to UPS and you'll have a ship confirmation tomorrow." I called and asked why I haven't gotten a shipping confirmation and it was right there in the notes what he had told me. She was extremely nice and instantly offered me the gift card. I knew the guy was full of ish, but that is really unacceptable.
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
Same here...

---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------

My favorite line was "Do they know how much time I have wasted on the XDA forums!?"

LOL
[Asus  Eee Pad Transformer Prime] SpecialK17:
I emailed their Facebook team the other day after posting on their wall. If nothing comes from that I'm going to email Dunn and see what happens from there.
[Asus  Eee Pad Transformer Prime] g0t0:
"***, CA, United States	12/21/2011	5:40 A.M.	Out For Delivery

12/21/2011	5:27 A.M.	Arrival Scan

West Sacramento, CA, United States	12/21/2011	4:23 A.M.	Departure Scan

West Sacramento, CA, United States	12/20/2011	11:46 P.M.	Arrival Scan

Fresno, CA, United States	12/20/2011	8:30 P.M.	Departure Scan

12/20/2011	5:19 P.M.	Origin Scan

United States	12/20/2011	4:07 A.M.	Order Processed: Ready for UPS"

YYYYYEEEESSSSS!!!! TODAY!!!!!:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D

---------- Post added at 09:11 AM ---------- Previous post was at 09:00 AM ----------

LMAO.... totally hilarious. +1!
[Asus  Eee Pad Transformer Prime] Wannagotopopeyes:
So I've been tracking my order from best buy for a while and letting my mom know about it (she let me order it for my Christmas gift).

I told her the tracking number finally got updated to say it'll be next Wednesday after Christmas and she was pretty upset (even though we both knew that was a possibility because of ground shipping)

She decided to call best buy any way to try and at least get the free gift card from best Buy's guaranteed Christmas delivery nonsense and, to make a long story short, ended up getting a dock for free!!!

They have them at my local store, we just picked it up. She complained about how I wouldn't have a good Christmas and that they shouldn't treat their customers so poorly, etc etc. I figured the worst that would happen is that they say "sorry there's nothing we can do" or something.... But I didn't expect to get a dock for free!

Call the CSR's and start complaining! Try and get free docks! It's definitely possible (especially for those of you stuck on backorder)

Good luck!
[Asus  Eee Pad Transformer Prime] infinitemethod:
What date did you pre-order?
[Asus  Eee Pad Transformer Prime] RussianMenace:
Has anyone who had theirs shipped with standard free shipping had the CC charged yet? Mine shipped on the 19th and still hasn't charged.....Are you guys getting charges posted?
[Asus  Eee Pad Transformer Prime] ryan562:
Ups dropping off my grey 32gb prime today. 11/28 preorder date

Sent from my 5@m5un6 6@1@x¥ §2
[Asus  Eee Pad Transformer Prime] biggem001:
haha you live by me. los alamitos FTW
[Asus  Eee Pad Transformer Prime] cpadrr:
My Prime is finally here :-)

I will be calling BestBuy for a return of my $29.99 for overnight shipping.

It is as good as everyone claims and well worth the wait!!!!
[Asus  Eee Pad Transformer Prime] infinitemethod:
When did you pre-order?
[Asus  Eee Pad Transformer Prime] southpaw930:
I ordered mine on the 11/28 with standard shipping and have not a heard a single word from BestBuy other than it being placed on backorder and getting my confirmation email that it was on backorder. At this rate I might not even get it before the end of the year which is really disappointing considering this is my Christmas gift.
[Asus  Eee Pad Transformer Prime] arcticreaver:
just got mine.

i am very disappointed with the way the boxed it up. it wasn't even boxed up. just a piece of package wrap and no padding.

setting it up now.
[Asus  Eee Pad Transformer Prime] newtybar:
Damnit, why did I have to be cheap and not want to pay tax.

Should have just went with BB.
[Asus  Eee Pad Transformer Prime] cpadrr:
My preorder dates was 11/28. I got the 32GB grey.
[Asus  Eee Pad Transformer Prime] ryan562:
Nice. 562 represent haha

Sent from my 5@m5un6 6@1@x¥ §2
[Asus  Eee Pad Transformer Prime] nukemanmd:
You are a tough man to please. (gtin).
[Asus  Eee Pad Transformer Prime] Blairware:
No so much...

You mean you LIKE being lied to, having you funds held hostage for 3 weeks, and getting a big FU on release day? Well then, BB is the place to go!

They have delivered perhaps 25% of the preorders they continued taking when everyone else shut down preorders, and people are defending them saying "aww, don't be mad at BestLie" They didn't KNOW! Really? Could they not have actually CHECKED with the vendor for what had to be hundreds if not thousands of nervous customers calling daily and trying to confirm the product would be avalable in sufficient numbers come release day?

Naw!! Why bother CONFIRMING? Just CONFIRM that customer paid those FUNDS, and then come release day, we will just send what we got and give a nice "Whoopsi!"It's ALL ASUS FAULT. Statement. I have seen a couple of emails saying ASUS DIDN"T TELL US UNTILTHE 18th... Yeah... RIGHT!!! How come EVERY SINGLE OTHER RETAILER KNEW THERE WER PROBLEMS BEFOREHAND AND TRIED TO GET THE WORD OUT...

Get this a few hours ago, they stated sending a few emails saying "The Prime has not been released yet! Release is pushed back to January 14th. Have they not heard that the internet is avalable to all now? We can call BS on stuff all we want, they just keep the laughable lies a comin!
[Asus  Eee Pad Transformer Prime] Wannagotopopeyes:
11/25 I think.
[Asus  Eee Pad Transformer Prime] newtybar:
yeah...but I ordered on 11/24 and from the looks of it, my 32GB grey would be here by now.
[Asus  Eee Pad Transformer Prime] aimfire72:
Wow, and I thought mine was bad - it arrived in a beat up manila envelope with bubble padding. Pretty sad way to ship a $500 item, BB :/

Sent from my PI39100 using Board Express
[Asus  Eee Pad Transformer Prime] dude2k5:
Curious if the order numbers are in order, I have BBY01-43XXXXXX77XX, does yours start with the same, if so what are the last 4 digits (can X the last 2 if you want to hide your direct order number) and those who shipped already, what were yours? I might be 7700+ down the list?
[Asus  Eee Pad Transformer Prime] juvenile43:
yup i'm 4800+ but i'm champagne so it don't matter here they definitely not shipping mine any time soon
[Asus  Eee Pad Transformer Prime] talont101:
32XX for me I ordered 12/2