yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] ryan562:
Just arrived. Preorder 11/28. 32gb grey.

Ths packing slip/sender address is:

returns department 888-237-8289

Bestbuy.com

14405 county road 212

Findlay OH 45840

Sent from my 5@m5un6 6@1@x¥ §2
[Asus  Eee Pad Transformer Prime] SpecialK17:
69XX and ordered on 12/1. Thinking the numbers don't mean much.
[Asus  Eee Pad Transformer Prime] John Kotches:
i was told stock is slated 12/18 through 12/23 for the Tablet and 12/19 through 12/25 for the dock.

nothing new to report really.
[Asus  Eee Pad Transformer Prime] nramprabhu:
Orderd on 12/2 , 32GB Gray + Dock . Dock shipped on 12/20 . Tab is on Backorder yet.

There was a Temp Authorization put for the Whole Amont in my CC , Just now checked my CC and saw that Tablet amount ($499+$25) again charged .

No change in the status yet.....
[Asus  Eee Pad Transformer Prime] strabo100:
Ordered on 12/4

2x Gray transformer prime

both listed as back ordered. Called CC they say they will get more stock on the 23rd.
[Asus  Eee Pad Transformer Prime] new2q9c:
Email update from BB

This was in response to my inquiry regarding the Primes... I didn't ask for specific colors.

"I personally have been in contact with our buyers regarding this product. Please keep in mind that this was a pre-order and the launch was completely dependent on the availability from ASUS and was not promised to deliver prior to the Christmas holiday. We just learned today that ASUS has received their shipment of this product. The good news is our main warehouse is located in a close vicinity to ASUS and we are expecting very large shipments of this product to hit our warehouse starting Thursday, December 22. All of our online orders will be fulfilled with shipments starting on Friday, December 23."

Edited to add: Email from Michael Bredemeier, Executive Resolution Specialist - He also mentioned that they are filling the orders as they get more from ASUS (meaning this batch may not cover everyone). He also mentioned that the pre-orders will take priority. Primes will not hit the stores until they are all fulfilled.

I ordered 11/30 - Grey, 32GB
[Asus  Eee Pad Transformer Prime] Swiftks:
Great, well ask that chod monkey what the F is going on with the 64 GB models.
[Asus  Eee Pad Transformer Prime] calin75:
I wonder if that includes the champagne ones as well.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Was this an email reply to you personally or one that went out to all Pre-Orders? I haven't received an email from Best Buy since the backorder email. I called yesterday, was on hold 20 minutes while the CSR was checking on the status of shipments to be told by the CSR that she was just informed they did not have an ETA on new shipments. Your information is much more encouraging.
[Asus  Eee Pad Transformer Prime] new2q9c:
Update to my earlier post

Here's an updated one.

This was in response to my inquiry regarding the Primes... I didn't ask for specific colors.

"I personally have been in contact with our buyers regarding this product. Please keep in mind that this was a pre-order and the launch was completely dependent on the availability from ASUS and was not promised to deliver prior to the Christmas holiday. We just learned today that ASUS has received their shipment of this product. The good news is our main warehouse is located in a close vicinity to ASUS and we are expecting very large shipments of this product to hit our warehouse starting Thursday, December 22. All of our online orders will be fulfilled with shipments starting on Friday, December 23."

Edited to add: Email from Michael Bredemeier, Executive Resolution Specialist - He also mentioned that they are filling the orders as they get more from ASUS (meaning this batch may not cover everyone). He also mentioned that the pre-orders will take priority. Primes will not hit the stores until they are all fulfilled.

I ordered 11/30 - Grey, 32GB
[Asus  Eee Pad Transformer Prime] richaoj:
This is good news. Perhaps some shipments got caught up in customs. That is always something to consider. But now that they are in the states, WOOOO!!
[Asus  Eee Pad Transformer Prime] MatthiasMD:
I hope it's a ginormous shipment
[Asus  Eee Pad Transformer Prime] alecblumenfeld:
woot, called bb complained about the shipping mess and they sent me a 50$ gift card. still dosent make up for it in my opinion but it helps:(
[Asus  Eee Pad Transformer Prime] g0t0:
Ordered a grey 32gb on 11/24. Received yesterday at 530pm pacific. LOVE IT!!!:D
[Asus  Eee Pad Transformer Prime] rockstatus90:
I hope there's some bubbly champagne in tht shipment....
[Asus  Eee Pad Transformer Prime] wynand32:
Since I got screwed by Office Depot (they too like to ship orders placed later while keeping earlier orders on backorder), it's now all down to Best Buy. I'm not holding my breath, however--I think I'm on Santa's naughty list for some reason and nobody wants me to have one of these things.
[Asus  Eee Pad Transformer Prime] Blairware:
Ready to ship? In stock? Whoa now... That the first BB rep to state that (been a few Gamestop comments that are curious, but NO ONE HAS OUTRIGHT SAID YES, WE HAVE THEM!!!)

At least not till now. I kind of wish u hadn't posted that; get ready for some inbound calls, BestBuy! LOL!
[Asus  Eee Pad Transformer Prime] new2q9c:
BB Facebook page

I saw a post on BB Facebook page. The guy mentioned that he got charged already. A response was posted that there is no official release date yet and not sure if it's going to make it for Christmas.
[Asus  Eee Pad Transformer Prime] cooper1010:
commence breath holding...now!
[Asus  Eee Pad Transformer Prime] curreyr:
If I was a CS rep at BB (or any of the online retailers), I'd just say "yup" to whatever you wanted to hear. "Sure, we're shipping it out this week, did that answer your question?, good, thanks I could help, goodbye" ... then a *real* customer could be dealt with.

I hope I'm wrong and the online retailers *do* start getting them into the delivery chain this week or next ...
[Asus  Eee Pad Transformer Prime] Vaanhoot:
I talked to BB too and they confirmed by email that they received the first shipment but would not be sending them out until the official release date.
[Asus  Eee Pad Transformer Prime] infinitemethod:
I am sticking to my guns... If I don't have the tablet in hand by Monday (I paid for overnight shipping), then I am canceling and going to buy a different toy completely. I've spoken with a couple reps and they've all said that it's shipping out the 18th.
[Asus  Eee Pad Transformer Prime] RussianMenace:
Nothing is official until you have a tracking number....Besides Asus never came out and said anything about the 12th. It's always someone else reporting that "asus representative said blah blah blah" and everyone takes it as absolute fact.:rolleyes:
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Just got a second email from them, I am at the top of the list and it is scheduled to be shipped on December 20 and I should receive it on the week of January 2. So pretty much what they told me is they have my prime in stock but won't be shipping it out until the official release date on December 20. I am going to see if they can upgrade my shipping, seams long time to wait for shipping.
[Asus  Eee Pad Transformer Prime] kristovaher:
That's what they initially said and we hoped for, but that was pushed to 19th because the amount of pre-orders was larger than they expected. I would not be surprised if on 19th only some places actually get the item either, leaving many to wait longer. It just happens when demand is so high and some sellers, like GameStop, get preference.
[Asus  Eee Pad Transformer Prime] infinitemethod:
For what it's worth.... I am heading out of town for Christmas on Tuesday and I asked how do they plan on shipping on the release date if it's a Sunday and nobody delivers? She said that they've got the tablets and I could possibly get it before Monday. But for sure Monday.
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
Just wanted to state that I just spoke with Best Buy customer service and what I was told. First, I just wanna say I called specifically to find out if there was an ETA date or expected delivery date for me, which as of a week ago, there was. This rep couldn't find one. So here is what was said.

I was told that the rep could not find an ETA date, so she told me she would call upper management to find out more, or at least when the tablet would begin shipping. So, I was put on hold and waited a few minutes. She then told me that the reason the tablet had not shipped yet was because it was a pre-order, which I had already told her, and that I had two options, I could either cancel my order and go pick it up at the store, or keep my order and wait. I then asked her about the store option, wondering how BB retail store could already be selling the tablet. She just said that she was just telling me what she was told by upper management, that I could go pick it up in the store. I didn't cancel of course. I called my local BB and they said they had no word on when the tablet would be released and they had none in stock yet.

So, who knows? Again, all these conversations seem to go no where, but point to week of 12/19 because of the online order status. I still can't get myself off of these forums hoping for a confirmation that I will have this in hand prior to Christmas, being that it is a gift for a family member and I would hate to have to tell them it isn't here yet.
[Asus  Eee Pad Transformer Prime] g0t0:
Big +1 on the trolling the forum for new updates!

I look at my order status every day to make sure it hasnt changed.
[Asus  Eee Pad Transformer Prime] Howdoimlkacow:
I preordered as soon as it came out. Accidentally had the wrong shipping address so a canceled to reorder and after waiting a week for the money to be released from my BB card I spent 3 hours and 45 mins on the phone to get the money released which after getting to the correct person took 30 seconds. They said my money was on hold until the 23rd.
[Asus  Eee Pad Transformer Prime] AnFreud:
I had to call BB this morning to talk to them about protection plan options. While I was on the phone with the rep, I did ask if everything was still on schedule or if they had heard of any delays. He said as of this morning the system shows everything is sill on schedule and that the Prime should be released and I should get mine between the 19th - 23rd.
[Asus  Eee Pad Transformer Prime] Blairware:
No news could be good news or just no news!

*Crickets* so, after daily checking just to see the same information, repeated, misquoted, and generally learning nothing of any real value, it seems to have gotten kind of quiet round these here parts.

Guess everyone decided to just hunker doen and wait it out until the 19th. We were all hoping to see our orders status change from "in process " to "shipped " THIS WEEK instead of REALLY having to wait for the release date. No joy.

Now my latest dream is that BestBuy does the old "it will arrive on the release date " instead of shipping then. I suppose that they would, if possible, so one can hope, can't one?

I keep thinking about one post I saw that the guy said "I am confident that i will have it in my hands on the 13th. Based on a "fulfillment date " that Viperboy found. I don't know where he got his confidence from, cause i have zero confidence in any of this anymore, LOL! and of course it didn't happen. Not that i am amused at his expense, i feel terrible that he got his hopes dashed.

Well, there really ISN'T much to say at this point, is there!?

If these all get out next week, it will be a bit anti-climatic, but if history is any indication, we can expect plenty of yelling, screaming and general freaking out from anyone who has not been graced with a delivery. Blood will boil, heads will roll, and madness will ensue. I would NOT wany to be a BB CSR next week, in any event.

I just want to see this through, and I swear, 'll NEVER, EVER TRY

TO LIVE ON THE BLEEDING EDGE AGAIN.

What do you guys think about the Zen Book?
[Asus  Eee Pad Transformer Prime] infinitemethod:
That was me! Just by what viperboy told me about my order and from the Best Buy rep. I spoke with, I thought they'd ship them before.... Well, more wanted them to. Damnit!
[Asus  Eee Pad Transformer Prime] cpadrr:
I spoke to BestBuy CS on 2 different occasions, once this week and once last week. Both times I was told that 12/18 or 12/19 was an "arrival date" not a "ship date". I was very specific when I asked that question.
[Asus  Eee Pad Transformer Prime] g0t0:
made my daily check. 12/18 is still the release date. I feel confident we'll get it by next week. Hopefully with no wifi issues. :eek:
[Asus  Eee Pad Transformer Prime] xGary:
BB told me that they cannot legally ship the devices before release date due to contractual agreements.
[Asus  Eee Pad Transformer Prime] wynand32:
Actually, the devices can ship early, they just can't arrive early. Indeed, that's one of the benefits from pre-ordering, that you can receive the item on its official launch day without having to stand in line.

Edit: just carefully re-read that EXTREMELY LONG post... Okay, maybe that's what Best Buy is saying in this case, but I know in other pre-order situations it's not always the case. Maybe this person is mistaken.

A guy can dream, right?
[Asus  Eee Pad Transformer Prime] infinitemethod:
Hello Clayton,

Thank you for your reply. The last update I heard regarding the availability of this tablet is that we are receiving a huge shipment today. As of this morning, your order is still showing as being back-ordered. Due to the uncertainty of the availability of this item, I cannot guarantee that it will arrive before mid-January. You can cancel your order by calling 1-888-237-8289 and speaking with our Online Support team. I completely understand your reasons for wanting to cancel this order. I'm truly sorry for this item not being available as promised. Thank you for taking the time to share your concerns with us. We're hopeful you will still consider Best Buy for future purchases. Please let me know if there is anything else I can do to help.

Kind Regards,

Kelli

Best Buy Consumer Relations

94308888

I hate BB so much. I am going to go rent something fun until this comes in.
[Asus  Eee Pad Transformer Prime] new2q9c:
when did u place your order?
[Asus  Eee Pad Transformer Prime] infinitemethod:
12/03. I know they've shipped some from 11/29 and 30th. I wonder how big this shipment was today? Another reason I am pissed is my dock was supposed to be delivered tomorrow but now it's going to be delivered next Tuesday and of course I won't be home because of the holidays.
[Asus  Eee Pad Transformer Prime] new2q9c:
I ordered 11/30, still nothing.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
With as big a mess as this has been I wonder if our status will change from "Backordered" to "Shipped" instead of going through the various status changes? Maybe their system has to follow a specific routine and we will see the various status changes concerning fulfillment but I can't imagine status changes until they actually have them in the warehouse and they are sure. That said I thought this the first time too and look how that turned out! :confused:

I ordered 32gb Gray on 12/2 and still on Backorder.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Damn, that sucks man. Post in here if you get anything today/tomorrow. Hopefully she wasn't bullshitting with that "large shipment" they're getting today.
[Asus  Eee Pad Transformer Prime] John Kotches:
unless the big shipments include champagne gold 32gb units, many of us are still SOL.

for me, if the timeline stretches out much beyond 1/1 i am going to cancel. there will be others announced at CES.
[Asus  Eee Pad Transformer Prime] SpecialK17:
Just saw this. Most here would probably agree.

http://gizmodo.com/5870440/best-buy-is-ruining-christmas
[Asus  Eee Pad Transformer Prime] Peyts:
Interesting article by Gizmodo... unreal how bad the situation actually is. I mean, of course these are minor 1st world problems... but still, its bad business, bad service... just leaves a bad taste.

I haven't heard a thing yet from BB since I placed my pre-order via their Canadian site. Still shows "Scheduled for Ground Delivery / Estimated Arrival: 12/19-12/30/2011"... the weird thing is that (just today) the first arrival date changed from Dec. 17 to Dec. 19... and here we are on the 22nd. Odd... makes me wonder what the hell is going on.

Like I said, I'm pretty much totally in the dark here north of the border. :confused:
[Asus  Eee Pad Transformer Prime] digimuzik:
On Monday, I was alerted that my grey dock was shipping (or ready to be picked up... whatever).

On Tuesday, it finally shows up on UPS tracking as 3 Day Select, with a delivery of Friday.

Yesterday, the delivery date changed to next Tuesday.

As of today (Thursday), it hasn't even left California.

*sigh*. Oh well. I didn't pay for shipping, and I don't even have a tablet yet to go with it. :twiddles thumbs:
[Asus  Eee Pad Transformer Prime] smashingblue:
I called Best Buy to find out what is happening with my tablet order and to find out why my dock isn't going to arrive in time for Christmas.

Long story short, they were going to give me a $25 gift card, after I spoke with a supervisor. The employee who I originally talked to was handling the $25 gift card compensation. He said I had to give him my three digit credit card security code, which I was stupid to have given him. He took it upon himself to charge my credit card for the gift card.

The supervisor took it upon herself to delete all evidence of my speaking with them today. So now I have a charge on my credit card for a $25 gift card. :mad:
[Asus  Eee Pad Transformer Prime] mythrid12:
From the Best Buy forums: "For those of you who pre-ordered the ASUS Transformer Prime, thank you for all of your patience. We anticipate that pre-orders for Grey units will ship today, so please continue to keep an eye on your email for shipping notifications with details and tracking information.

For those of you who pre-ordered the Champagne models, we can either 1) cancel your order, or 2) switch your order to a grey unit for faster fulfillment. You will receive an email with details shortly if you haven’t already. At this point we don’t have enough Champagne units available to fill existing pre-orders and apologize for the inconvenience."

A link is posted on the champagne thread but I can't post links yet.

Looks good for people who have backordered greys!
[Asus  Eee Pad Transformer Prime] infinitemethod:
Maybe I'll get mine next week. I doubt it haha!
[Asus  Eee Pad Transformer Prime] digimuzik:
Scratch that. I have my tablet from GameStop, so I want a keyboard now! Hmm. Now in Kentucky. Maybe there's still hope for tomorrow...
[Asus  Eee Pad Transformer Prime] demandarin:
DONT ORDER ONLINE FROM BEST BUY! I'm looking at a newscast now on t.v. Talking about how Best buy has said they won't be able to fulfill most of the popular online preorders, even if done directly after thanksgiving. Some may have slipped through but they said majority won't be fulfilled due to overwhelming demands for popular products. They said they weren't prepared for the 15% increase demand this year.

Sorry if this has already been mentioned. Just wanted to let y'all know since I literally just saw the news cast on it on channel 4 news Washington.
[Asus  Eee Pad Transformer Prime] skinien:
I don't think "any" is accurate here.
[Asus  Eee Pad Transformer Prime] rockstatus90:
*throws hands in air*......should have told me this a month ago....lol

But seriously though BB is really messing up here....
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
I found this

http://www.suntimes.com/business/9602250-420/best-buy-cancels-some-online-orders.html

Sounds like it is item related. The prime is probably part of this but hopefully won't be as bad as others.

As long as they make good on the $150 in gift cards they promised I can forgive it I guess. They are giving them out by default now. Maybe if it doesn't ship I can continue to call in until I have it back in gift cards.

However I will never shop online there again.

---------- Post added at 05:04 PM ---------- Previous post was at 04:56 PM ----------

Direct link

http://forums.bestbuy.com/t5/Tablets-eReaders/ASUS-Transformer-Prime/m-p/418687/highlight/true#M2905

I hope it is true.
[Asus  Eee Pad Transformer Prime] mythrid12:
Me too. I'm not getting too excited until I see that tracking number though. I've heard enough BS from bby about this already. I'm one of the 12/2 amazon cancellations. I ordered the grey on 12/2 but have yet to get any kind of shipping info and my order still shows backordered.

My luck will be they just missed the shipping window today so they will ship it tomorrow and it'll arrive just after I leave town on saturday. I guess it's better than nothing but I really hope they manage to get them out today.
[Asus  Eee Pad Transformer Prime] demandarin:
Well hopefully prime won't be affected as badly. I edited the post I made. Just wanted to let the best buy preorder people know what I just saw on the news. Definitely don't preorder from there now if you haven't already. Or you will be in for a loooong wait.
[Asus  Eee Pad Transformer Prime] Rhiven:
Another post on the Best Buy forums:

I am feeling a little more hopeful now, but still won't believe anything until I have my tracking number.
[Asus  Eee Pad Transformer Prime] wynand32:
What's unclear here is if they 1) have enough gray units to cover champagne orders as well and 2) if they're telling us that by switching to grey we're actually going to get ours.

I haven't received an email yet, but I'll be fascinated to see what they come up with here.
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
Asus probably stopped champagne and focused on grey. As such BB will probably have a surplus after fullfilling the preorders. Who knows how many or how they will handle it. I imagine they won't give details until existing greys are fulfilled.
[Asus  Eee Pad Transformer Prime] SpecialK17:
I hope people who ordered champagne and ordered before me, don't switch to grey and shaft me out of getting my order filled quicker.
[Asus  Eee Pad Transformer Prime] insidetrack:
Just got off the phone

I have an inside person at BB. I had called them [this AM] to pass on this [xda] link, et-al and voice my displeasure with BB - ".. tell your boss this TF201 preorder has become a CF ...".

[PM] Just received a call back. Seems the people "in charge" have become

well

aware of the problem and there is a meeting scheduled for 12/23. Not that that will get extra units out of the factory, on the boat, thru customs, to distribution points, order processing, UPS, to my door. But maybe, just maybe when the TF-747 comes out (and all of us say Boy that TF201 is a dog. I want the 26 cpu's and 96gb and the new mindreading SW) it will be a smooth process.

I'm resolved - Never had a New Year Present. That would start off the New Year ... :D
[Asus  Eee Pad Transformer Prime] NAiLs00:
This was for their Black Friday stuff, not the Transformer Prime preorders...