yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] cjbailey75:
I have posted up here thinking that people were just lying and they are far more people that didnt have problems and just griping. But I would have never checked the GPS I only did cause of this forum and It locked on but it was pulling from my phone that was wifi connected and right beside my Prime. The WIFI was what bothered me MORE THAN ANYTHING cause I opened my Prime next to someone opening their half the price OG Transformer and I wasnt impressed and couldnt get a signal. I will try at her house later today cause I did a firmware update and see if it was better but I was not pleased at the out the box experience. Everything should work but ESPECIALLY WIFI this thing is a paperwieght with out it not like you have a 4G/3G option.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Y haven't you switched to the grey? I had a champagne on backorder too, but got email to switch colours....and I did, I expect it Jan 4th...
[Asus  Eee Pad Transformer Prime] jordache16:
I didn't receive that email, so I didn't know about it right away. Regardless, I prefer the Champagne color over the Grey, so I am willing to wait (impatiently mind you).

I've thought about ordering the Grey one and keeping my Champagne pre-order and just return the Grey one once the Champagne comes in, but I don't think I want to deal with the hassle. This whole thing has been a mess from the get go.
[Asus  Eee Pad Transformer Prime] rockstatus90:
Understandable, I was in the same boat...but I was already too pissed to keep waiting even more, hat off to you....I really did want my gold though, I hope they get that gold shipment soon for your sake...
[Asus  Eee Pad Transformer Prime] liderbug:
Happy, happy, happy (well sort of)

2:30 P.M. [ding-dong] UPS truck - 2 packages - "her" tf201-b1-gr & dock. Got unwrapped and turned on - WiFi passwd?, timezone? Update avail Y/N - y. GPS right on, wifi seems fine (not sure what will happen if she goes walk-a-bout...) - no dents, no dings. Seems to match the description. If she were 6 yo the keyboard would be just the right size - she'll adapt.

The bad news - I am now a tablet widower. (cook my own meals, laundry, .....) But "She Who Must Be Obeyed" is happy. :rolleyes:
[Asus  Eee Pad Transformer Prime] NAiLs00:
Well, my email complaint to Brian Dunn helped my situation. I expressed my dissatisfaction with the phone representatives, as well as the poor packaging materials that they shipped my prime in, which inevitably damaged my new investment.

With that all said, this afternoon I received a phone call from a representative who Mr. Dunn (or likely his secretary) forwarded the email to. It went into a chain that went around the company. They pretty much *****ed out the Fresno, CA warehouse for putting the Prime in a plastic bag; a plastic bag that I'd expect to receive clothing in, not a $500 electronic item.

So, all that I know that I'm going to be receiving, is an advanced replacement of my damaged Prime, which I should hopefully receive on Monday. They are shipping it via their fastest method offered, plus they are not charging me for that. I'm unaware if any other credits will be given, though I didn't ask for any others aside from the late delivery (their Christmas promise).

I hope any orders that are shipped as of yesterday come in better packaging!! I can't wait to see how my replacement comes, that's for sure!

** It sucks that I have to get this one replaced, since it has zero stuck pixels and no GPS or WiFi issues. I hope the new one retains this same quality!
[Asus  Eee Pad Transformer Prime] jordache16:
This may warrant a new thread but I know the mods and every one else is getting fed up with the pre order threads.

I noticed this morning that the Champagne Transformer Prime has been completely removed from BestBuy.com. Searching for TF201-B1-CG returns no results. Searching for TF201 only returns the Grey tablet and dock. In addition the product page for the Champagne model has been taken down:

http://www.bestbuy.com/site/Asus+-+TF201+Tablet+with+32GB+Memory+-+Champagne/4040165.p?id=1218452443...

The product page previously listed it as "Coming Soon".

I have a pre-order for the Champagne from 11/29 and am starting to believe that they are never going to fill it, which would be completely unacceptable.
[Asus  Eee Pad Transformer Prime] ReaderLee:
This is really disturbing. I wish someone would make a statement about what's going on with the champagnes. I picked up a 32gb champagne from Newegg, but am still waiting on my backordered champagne dock from 11/23. I will be really upset if for some reason asus isn't going to resume manufacturing them. No one has them.
[Asus  Eee Pad Transformer Prime] Houndx:
Keep an eye on Newegg. They are the only retailer who has actually had the CG according to Nowinstock. I ordered one from them Thursday and it will be here tomorrow or Tuesday.
[Asus  Eee Pad Transformer Prime] jordache16:
Well the day has finally come. My Champagne pre-order from best buy is finally being fulfilled.

This is funny because I just sent BB a long nasty email yesterday complaining about how long it has been.
[Asus  Eee Pad Transformer Prime] AnFreud:
Yeah, my champagne prime shipped from Best Buy today too. I had standard shipping, so it says it won't be here until next Wednesday though. :(
[Asus  Eee Pad Transformer Prime] nukemanmd:
You sute BB uses UPS ?
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
I'm guessing the in-store date might be different from the online site's stock date. So, it hopefully doesn't mean anything for Best Buy customers.
[Asus  Eee Pad Transformer Prime] infinitemethod:
I was just going by what the guy told me. I'd imagine they use both, UPS and FedEx, especially around the holiday season. I mean, the guy told me it was already shipping, which is clearly hasn't since I haven't gotten a confirmation e-mail and it still says "in process".

Would be really nice to know who though so I can be home when it get's there.
[Asus  Eee Pad Transformer Prime] nascar24usa:
Pre Orders Ship From ????

Store inventory is one thing, preorders is another, right? Preorders don't ship from a store, they would ship from a distribution center. So while the distribution center ships products to a store, a distribution center would ship preorders to your home, I would guess. Since free shipping, it would seem product would ship from closest distribution center, in a perfect world. (reduces shipping costs for BB)

Does anyone really know?
[Asus  Eee Pad Transformer Prime] infinitemethod:
The dsitribution centers send the stuff to UPS or FedEx for sure. Anybody know where those distribution centers are located?
[Asus  Eee Pad Transformer Prime] xXxDieselxXx:
Not receiving a confirmation E-mail doesn't mean it has not been shipped.

Some time you get an update way after the shipment is gone. I have received many packages to later get a confirmation E-mail :D
[Asus  Eee Pad Transformer Prime] wynand32:
Best Buy's on-hold phone system even warns that delivery of shipping notification emails can be delayed by up to seven days. Which cracks me up, of course, that a physical product can be moved through the real world from one side of the country to another faster than an email can be kicked off in Best Buy's system and sent via the Internet.
[Asus  Eee Pad Transformer Prime] biggem001:
NY, GA, CA, OK, and OH
[Asus  Eee Pad Transformer Prime] blackinjun:
Don't forget Richmond VA
[Asus  Eee Pad Transformer Prime] RussianMenace:
There's one in Richmond? If so...then I don't feel as bad about being cheap and taking up the free "standard" shipping. If only they let us drive up to the distro center and pick it up. :(
[Asus  Eee Pad Transformer Prime] wynand32:
Problem is, I don't think there's any guarantee which distribution center your Prime will actually ship from. They could very well come into the Port of LA and then go straight to the CA DC and ship from there.
[Asus  Eee Pad Transformer Prime] infinitemethod:
I'm logging off this forum until it's in my hands. I can't take it anymore. I'm a 30 year old acting like a 12 year old child. Good luck everybody, hope we all get them soon!
[Asus  Eee Pad Transformer Prime] new2q9c:
I just hung up with a CS rep, I called the 888 number to check on the status and the automated system said that there is a billing error and to stay on the line to speak with a rep.

I spoke with a very nice lady that said there was no problem with the billing. I asked her when it is shipping and while she checked and checked she finally said, it's odd but there's not much information in the system about this product. It showed it should be delivered between the 18th and the 23rd which is very odd (again) because in order for us to get it by the 18th, it already should have shipped. But we all know it has not shipped.

Oh well... just adding to the confusion! :p
[Asus  Eee Pad Transformer Prime] MN_Evolution:
Same exact thing i got from two people at two different BB's when i called about them today... "I don't see anything in the stock-system about this product. No release dates or anything".

I didn't pre-order cause i needed to sell my Galaxy Tab so just figured that i'd get one at the store when they were supposedly being released on the 19th... well according to Asus, via an article on Engadget... I guess i'm not surprised by all the confusion here. Asus did the same exact thing when the first Transformer was coming out... Massive amounts of intrest and pre-orders but they didn't have the stock to keep up. You'd think they would have learned from the first go-round.
[Asus  Eee Pad Transformer Prime] nukemanmd:
Ok, Asus. Why make us wait !!!

I've been watching the various pre-order threads, and sharing in everyone's eagerness to get the Prime.

Is there anyone out there who can justify this "release date" bull****. Why not allow the merchants to ship the tablets to pre-orders when they are received from Asus. What's the point of making us wait until 12/18 or 12/19, while wondering if the merchants even have them available for shipment. If merchants were able to ship them as soon as they received them from Asus, we'd know that they are in fact available for delivery.

This policy of requiring merchants to hold them until a release date is just plain mean spirited.
[Asus  Eee Pad Transformer Prime] blackinjun:
Yep also elkridge MD

6680 BUSINESS PKWY, ELKRIDGE, MD, 210756349
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
Pre-ordering is actually still a new thing (relatively). Back in the day, you did not get it until it appeared on shelves. Theory goes that pre-ordering allows retailers and manufacturers to manage initial demand and provide a fair means of getting a first run product outside of waiting in line on release day.

The problem is retailers taking orders will no idea of actual supply. Asus will not ship until they have enough stock (not to meet pre-order supply but to meet the financial justification for shipping (a logistics thing)). If there were no pre-orders then the release date would be when the stores get it.

I know its frustrating, but would you rather be standing in line all morning only to be sent away empty handed? Sure you might still be empty handed, but you did not have to stand in line. :)
[Asus  Eee Pad Transformer Prime] dajackal9999:
Order being shipped according to BB

Hey All,

I decided to head to BB during lunch for a face-to-face session. I asked the lady behind the Customer Service Desk would the Prime be shipping in time for X-mas and did they have them in stock. She logged on to a terminal and asked my phone number which I gave. She then verified my name. After that she told me I had two packages shipping out on the 17th and the 19th. I had not told her I ordered the dock as well...just the tablet. She then stated the tablet MIGHT ship out today since they had just received a shipment. That would be the 17th package. The dock she said was the 19th package. There was no hemming and hawing about dates or "what is the prime ?" either. I pressed her again on them being in stock to which she replied yes again. The wait may be over !:eek:
[Asus  Eee Pad Transformer Prime] jcjr81:
Sweet! What does your BB.com status show?
[Asus  Eee Pad Transformer Prime] Swiftks:
Amazon also told me this morning that my 64GB would be shipping "very soon" :rolleyes:
[Asus  Eee Pad Transformer Prime] wynand32:
What shipping method? Shipping today with overnight shipping would be a problem because you'd get it before the street date.

EDIT: Oops, I was thinking today is Thursday. Disregard.

But, they're shipping on a Saturday?
[Asus  Eee Pad Transformer Prime] Swiftks:
Not really... even with Fedex Next Day Shipping, you still have to select Saturday delivery (which is extra) if you ship on Friday and want it delivered on Saturday; otherwise, it will be delivered on Monday.
[Asus  Eee Pad Transformer Prime] wynand32:
Yeah, brain fart. Edited my post.
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
In the past few days, this thread has got my emotions raging. From excitement, to disappointment, and well, back to excitement.
[Asus  Eee Pad Transformer Prime] nascar24usa:
CSR at BB very Nice and Informational

Simple call, wait 13 minutes and determined lots of callers are getting billing error when they call and get recording, she called it a system error. She was able to tell me Am X has authorized the charge (which isn't even posted on Am X yet). The Tablet shipping tomorrow and the docking station shipping Monday, and both are guaranteed (free shipping) to arrive NLT 12/23. She could tell me absolutely nothing more. Questions about shipper, where items being shipped from, etc. I merely asked out of curiosity and could pass on info, for what it may or may not be worth.

What I most wanted to confirm, I was able to, and that is, the charge had been processed and approved. I wasn't concerned about being approved, just that it had even been put thru, since without that nothing will ship.

We shall see!
[Asus  Eee Pad Transformer Prime] droidx2.3.3:
so if i take it right frome a few other posts, even if you had selected free shipping, it will arrive before or on the 23rd? man i hopeso
[Asus  Eee Pad Transformer Prime] bendispo:
Did you happen to order the gray or champagne?
[Asus  Eee Pad Transformer Prime] nascar24usa:
Color

I ordered the Champagne color.
[Asus  Eee Pad Transformer Prime] bendispo:
Sounds good. I ordered the champagne too, so will keep fingers crossed!
[Asus  Eee Pad Transformer Prime] dajackal9999:
Yep...she said they are shipping on Saturdays as well. Can't speak for Sunday but I have heard that some shippers are 24/7 right now.

---------- Post added at 01:36 AM ---------- Previous post was at 01:32 AM ----------

The Status is still the same. They do not update in "real time" therefore the up-to-7days wait on a confirmation email. I'm thinking most will have their primes before their emails.
[Asus  Eee Pad Transformer Prime] wynand32:
Same here. Champagne, and I changed my order to 2nd day shipping. So, theoretically, I could get mine on Monday or Tuesday depending on how they define 2nd day. Probably Tuesday, since they probably go by business days.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Anyone have an update on their Best Buy order? I called last night to check since their online system isn't apparently real time. I received the standard you should have it between the 19th and 20th routine. I quizzed the CSR when she told me this because I had called a week ago and was told between the 18th and 23rd. I said that I really wish there was more information on shipping due to holiday travel etc. Didn't want it sitting on the porch. She then said well your status is Pending Release which means you will get it next week. I asked if this status was different from the status found online and she said "yes this is the status it is in just before shipping."

I don't know whether or not to put much faith in it. My order was placed on 12/2 after amazon canceled my order. I can deal with whatever the shipping date is I just wish their was a little more information.
[Asus  Eee Pad Transformer Prime] wynand32:
Well, darn. Called BestBuy this morning and mine is still in that unknown status. I was assured the order is fine (no billing issues, etc.) but no word whether or not it's going to ship. Just in the system as "pending release."
[Asus  Eee Pad Transformer Prime] techjunkie9194:
What is your order date?
[Asus  Eee Pad Transformer Prime] adampdx:
Bestbuy rep told me this morning that my order will be "shipped tomorrow" (Sunday?), and I should expect it by the 23rd. I know how reps can be (I'm in customer service) so I'll take it with a grain of salt. When I called the automated system told me there was a billing error and I needed to talk to a real live person. The rep said that there wasn't an error and I was on track.
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
I think a lot of people are getting the billing error message. I did, and I've seen a lot of other saying the same.
[Asus  Eee Pad Transformer Prime] wynand32:
Ordered on 12/1. Changed yesterday to 2nd day air.
[Asus  Eee Pad Transformer Prime] juvenile43:
called again today to get any updates and this time the lady said the same generic response. The only info she has is what she sees on the computer and that is the same 18th - 23rd. She just said i should have it by the 23rd but didn't see anything about a guaranteed by christmas message at all. i asked about warehouse info and tried to get any little info i could just to keep her talking such as if i don't get a confirm email for up to 7 days i won't be able to track the package and i got nothing. The only thing she confirmed is that "IF" they have it sunday it will ship out sunday and they do ship out on sundays. Champagne 32gb only ordered on 11/27 standard free shipping i was told a few days ago i shouldn't mess with my shipping when i tried to upgrade to 2nd day.......
[Asus  Eee Pad Transformer Prime] xXxDieselxXx:
Just called to check my order and the automatic system said I have billing error.

Waiting for a representative as I type this...

UPDATE: The representative just told me my order should arrive any time from Monday to the 23rd and there were no issues.
[Asus  Eee Pad Transformer Prime] lalbcp:
The "billing error" is happening every time you call; I got it and asked the CSR, she said no issues at all, payment has been pre-auth and the standard you should get it between 18-23rd.

Now, keep checking your registered email, I did receive an email about 2 weeks ago on my dock order dated 11/23 (my chmpg Prime is in another order dated 11/22) stating a billing error on the dock; I called them and there was a real billing error actually caused by them by posting several pre-auth to my credit card which eventually ran out of credit and therefore the billing error. I just provided another cc and the lady apologize for the multiple pre-auths. She did something because in the following days the avail credit went up again. The dock since then is showing release date dec 19th a no more "billing errors".

By the way, yesterday my initial cc showed a pre-auth for the tablet. I'll say no more!
[Asus  Eee Pad Transformer Prime] Blairware:
Guess we will know, when we know

Yep, I don't think we are going to get much more out of the CSR's at this point. I called (again) because I used a debit card, and it has been run for authorization 2x, but currently the charge came OFF my account again, and I figure the next time it shows up, it will be the real charge.

Rep I spoke with left me on hold for 10 minutes while she spoke "with the order department" or "shipping department" or "some damn department" or other. Got back on the line and said, they said your order is set to SHIP out on the 19th, and you absolutely will get a "shipped" confirmation email, and a tracking number."

I asked her when the final charge will go through, and she said "right between the packing, and shipping steps" so, even if I

don't

get an email, and even if the online status doesn't update (I should probably say:

when

I don't get the confirmation and email) I should be able to estimate the shipping date by when I see the charge go back on again. I hope.

I will be Soooooooo happy when this is over. :rolleyes:
[Asus  Eee Pad Transformer Prime] wynand32:
Ain't that the truth...
[Asus  Eee Pad Transformer Prime] mistarose:
I pre-ordered on the 2nd of December after my Amazon order was canceled.

I pre-ordered the 32gb Gray along with NEXT DAY shipping.

In my call to Best Buy, I had the usual "billing error" which was incorrect, and while talking with a representative, she claimed it should ship out on the 18th or 19th and arrive the next day.
[Asus  Eee Pad Transformer Prime] richB7:
Just called to switch my card from another visa to reward zone and the representative said no problem on messing up my order. She was right as now my tablet is in process to ship. Dock still in process though.
[Asus  Eee Pad Transformer Prime] wynand32:
Still waiting for my CC to be charged. I can't believe I'm waiting impatiently for money to be taken from me... :eek:
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
Did your status change or did the rep tell you it was in process to ship?
[Asus  Eee Pad Transformer Prime] cjbailey75:
Well the authorization is back on my card today after vanishing for the third time. Still has in process I ordered Nov 23 grey 32 by.
[Asus  Eee Pad Transformer Prime] richB7:
Online the tablet went from pre-ordered to in fulfillment, ships in 1 to 2 days. Dock still simply pre-ordered. Ordered on 2nd after Amazon mess, 32gb, champagne. 1 day shipping.
[Asus  Eee Pad Transformer Prime] wynand32:
Looks like they're not going in order by order date then. My 12/1 order still hasn't changed status from pre-order.
[Asus  Eee Pad Transformer Prime] cooper1010:
Same with my 11/25 order.
[Asus  Eee Pad Transformer Prime] shanevanhulle:
I ordered the the gray one on 11/23, the morning it was available for pre-order and my order status says "1 item(s) preordered, release date is 12/18/11."
[Asus  Eee Pad Transformer Prime] g0t0:
I have the same staus. I'm going to hopefully assume that sometime tomorrow I will get the "enroute" email as it does say release and not receive.
[Asus  Eee Pad Transformer Prime] RowdyBoss:
Is there any chance that some are being shipped to stores & could be on the shelves before Xmas? Does anyone have info on when BB is suppose to have them in store? I want 2.
[Asus  Eee Pad Transformer Prime] james33440:
As does mine.
[Asus  Eee Pad Transformer Prime] DarkSi08:
According to various reading on here, Best Buy has stated that they will not be available in-store until 1/8.
[Asus  Eee Pad Transformer Prime] chaztech:
Ain't that the truth, I got sh#t on by Amazon and had the same auth problem from best buy! God this has been the worst buying experience ever!
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Just called tonight since I was told mine should ship today and my order status has not changed. The CSR told me that it is in the shipping process and shows a delivery date of 12/20. This is the second time I have been given this date so I am pretty comfortable that this is accurate. She said they can see information on their screen that is not on the website (go figure).

I sure hope she is right.

EDIT: Apparently the system did not have up to date information. My status now says "Order Status: 1 item(s) backordered". Oh well. I called Best Buy and the CSR told me it is on a two week backorder. She said normally things are put on a 30 day backorder. She said this means that stock should arrive any time. I guess it will come when it comes but I must say some of the fun and excitement has worn off. First Amazon and now Best Buy. I realize they can't ship what they don't have but to be told it would be delivered the 20th and it was shipping and now this. It is a little frustrating.
[Asus  Eee Pad Transformer Prime] DarkSi08:
Did you do 2-day or overnight?
[Asus  Eee Pad Transformer Prime] RussianMenace:
According to BestBuy.com "free" shipping is guaranteed before Christmas delivery if ordered before 2am EST Dec 20. So if this thing ships before the 20th, which it should, everyone here should have it by Christmas regardless of shipping method.