yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] wynand32:
I have to say, if Best Buy ships a single gray unit to anyone who orders today BEFORE they've honored their offer to switch champagne units to grays and ship, some people are going to be even more pissed.
[Asus  Eee Pad Transformer Prime] Tekara:
Well, I bit on the Best buy restock, Amazon still shows my order through them not arriving until Feb.

*crosses fingers*
[Asus  Eee Pad Transformer Prime] Dnorwood:
Just got the email offering the switch to grey, going to call now and do it.
[Asus  Eee Pad Transformer Prime] John Kotches:
If you follow the dollars, you already know they will do just that.

I wonder if the BB store and BB.Com systems actually have any interaction. Based on what we're seeing with this, I doubt it.

---------- Post added at 02:31 PM ---------- Previous post was at 02:28 PM ----------

I just got it too. They aren't switching the order to grey, they are cancelling the original order and creating a new one for a grey unit. I might be picking nits on this, but it shows that they really have some systems and process issues.

Regards,
[Asus  Eee Pad Transformer Prime] wynand32:
I'm going to see when that means I'll get mine shipped, and I'm expecting to be updated to the fast shipping possible for no charge. If I'm put back on backorder, then just, wow.

Edit: Here's a followup email from Best Buy corporate, in answer to my question:

Wow. 7500 Grey units and not a single Champagne. If they'll upgrade me to overnight shipping for no charge, then maybe I'll give them just a tiny bit of credit.
[Asus  Eee Pad Transformer Prime] John Kotches:
So I guess they aren't getting any champagne units from Asus.

What about the dock?

"Your estimated wait time is less than 20 minutes". Beautiful...
[Asus  Eee Pad Transformer Prime] sdelliott31:
On the Chicago news there is a story about the many customers in general that are upset with BB on the promises of items being received by Christmas that for one reason or another won't be. So either manufacturers not making as much surplus this year, the demand for merchandise is high, or BB has really messed up. Its not like they are a new company. Found it interesting.
[Asus  Eee Pad Transformer Prime] GCurry:
I got the email upgrade and will do it. I will try to get clarity on whether I'm back at the end of the Q, or whether this is an in-place order conversion. I would like to get compensated for the grief, either via shipping upgrade or gift card.

But I've put it on the back burner, by opting to upgrade my Droid 1 to Galaxy Nexus from Costco. If I miss the current shipment of grays, well, I'd expect the remaining GPS and wifi issues to be attenuated in any second batch.

So whatever happens happens; I'm cool with it.
[Asus  Eee Pad Transformer Prime] conanthelibrarian:
Yea, I won't be ordering from BB this season. I'd rather wait a bit longer for Amazon.
[Asus  Eee Pad Transformer Prime] philipito:
CSR couldn't find SKU for gray

Just wanted to let you guys know that the CSR I talked to was unable to find the SKU for the gray model when I called in to change over to the gray model. I couldn't find the item on BBs website either, but the link to the gray model in the email was still valid. I went ahead and ordered online from the link while I had the CSR on the line, and the order went through. It shows "Order in process of being fulfilled; Usually ships in 0 - 1 days." Shows it should be here on the 27th!! :D
[Asus  Eee Pad Transformer Prime] infinitemethod:
Still waiting on some tracking info!
[Asus  Eee Pad Transformer Prime] yumms:
We probably won't get the shipping info today, it'll be tomorrow at the latest, unless they don't ship on weekends...then it'll be next week :/
[Asus  Eee Pad Transformer Prime] pbg225:
That's what I'm afraid of..if we missed todays deadline we may be in limbo til Tuesday I saw a post somewhere that UPS if off Monday cause

Xmas is on a Sunday this year
[Asus  Eee Pad Transformer Prime] ReaderLee:
Anybody successful in getting a gray dock from BB with their order change?
[Asus  Eee Pad Transformer Prime] BarryH_GEG:
They never published the link on their website but it leaked out on slickdeals.net and a seperate thread here so it's been hammered with orders all saying delivery by 12/27. Hopefully BB is smart enough this time to limit orders to what they have in the warehouse. If not, this could become CF II.
[Asus  Eee Pad Transformer Prime] wynand32:
Just FYI, if your CSR has the same problem of finding the SKU on the Web, just tell him/her to enter the SKU directly into their sales order system. It'll take it and the order can be placed.
[Asus  Eee Pad Transformer Prime] NAiLs00:
Mine arrived in my city about an hour ago, not more than 15 miles away. I called UPS to see if I could pick it up or have it delivered tomorrow, and I got a big fat NO to both questions. They also said Best Buy would have to put Saturday delivery on the package. I guess Tuesday it is. :(
[Asus  Eee Pad Transformer Prime] CoolWaters:
I recommend that everyone who ordered the Champagne do as I did: order the grey now and return it when the Champagne comes in and let BB eat the cost.

Piss on BB. Seriously.
[Asus  Eee Pad Transformer Prime] new2q9c:
Does anybody know where these are shipping from?
[Asus  Eee Pad Transformer Prime] Dnorwood:
Did the same thing, much easier than waiting 24 hours like the second CSR asked me to do. Great job best buy, offer to switch out for the other color, but don't equip your customer service to actually do it. Last time I ever pre order from them
[Asus  Eee Pad Transformer Prime] cooper1010:
cool $500 joke.

i think i'm gonna hold out for the champagne one. maybe i can emblazon the bb receipt to the outside of the case so that people will know it's a collector's item.
[Asus  Eee Pad Transformer Prime] schelfho:
They wont. I am traveling during the free ship date and told them I would have never ordered from BB if I would have known I would have to pay $30 more to get it when I was supposed to. He talked to his manager and made me pay $30 more to get it when I was supposed to. Bush league.

---------- Post added at 11:48 PM ---------- Previous post was at 11:44 PM ----------

Actually, they wouldn't let me use the same reward zone certificates as the original preorder a month ago, so I paid more to get it when I was supposed to. And wasted an hour and a half while no one had any idea what was going on. Double bush league.
[Asus  Eee Pad Transformer Prime] original G:
Fresno, CA
[Asus  Eee Pad Transformer Prime] Charsher47:
Probably why they shipped it today and the arrival date is Jan 3rd for me (I'm in Florida) :(
[Asus  Eee Pad Transformer Prime] cham0:
I just got more details on my tracking (the status changed this morning and it shipped this afternoon).

The scheduled delivery is tuesday 27 by 3 pm (with 1 day shipping), luckily for me it is one day before I leave for 3 weeks :)
[Asus  Eee Pad Transformer Prime] infinitemethod:
I got overnight shipping and now it says delivery Tuesday. Will be calling them and getting my shipping money back.
[Asus  Eee Pad Transformer Prime] pbg225:
You ordered today? Or this is a pre order from before?
[Asus  Eee Pad Transformer Prime] rockstatus90:
Will BB process shipments on Sat?
[Asus  Eee Pad Transformer Prime] morphiend:
so i got the email today but canceled the order because i'm waiting for amazon anyways..so if you switched today it was really going to ship right away?
[Asus  Eee Pad Transformer Prime] cham0:
I ordered the 12/02 (after amazon cancelled preorders).

I don't think it could have arrived before since I don't have saturday delivery + ups is closed this monday. In the tracking detail, there's written "1 business day left".
[Asus  Eee Pad Transformer Prime] strabo100:
Ordered on 12/4 now order status is showing Processing will ship in 1~2 days.
[Asus  Eee Pad Transformer Prime] norm883:
Tablet and Dock Grey both preordered from Best Buy. This is what they ended up doing to me even after missing Christmas.

Scheduled Delivery:

Tuesday, 01/03/2012, By End of Day

Last Location:

Fresno, CA, United States, Friday, 12/23/2011

So glad I got another at Gamestop today and the dock from Newegg. Both items from Best Buy will take a long ride across the country to Pennsylvania, only to be returned on 1/23/12 to their point of origin. Only way I can think of to show just how much I care.

It is really sad how much effort Best Buy put into the free shipping. These items are valuable and were wanted by many people and they just took the easy way out.

Merry Christmas Ya Filty Animal! Just a quote from "Home Alone" only fitting. ASUS was the problem but, Best Buy just made it worse. After seeing individuals getting $25 and $50 dollar gift cards, even heard of some getting free docks, this just was not right.

I have had many issues with this company in the past and now I know, I was wrong for letting my guard down. All you guys get the grey ones and find the color you want else where and return them on 1/23/12. Send a loud and strong message on how you were handled. If it were for myself I would not be so hurt but, we go to the wall for our children. I have spent many hours pre and post anouncement of a wonderful product and finally tracked on down for him. Enough venting let the games begin! Hope others were also successful.

norm883
[Asus  Eee Pad Transformer Prime] zanzbar:
Just so everyone knows the 1/24 extended return policy does not apply to tablets so if your planning on getting your revenge just makes sure you return it within 14 days of getting it.
[Asus  Eee Pad Transformer Prime] wynand32:
Still no shipping status on my order at about 12:30pm today. CSR told me I should get it on the 27th via Express shipping, but I'm assuming that's only if it actually shipped today. Would love to know what's going on.
[Asus  Eee Pad Transformer Prime] NAiLs00:
That technically is overnight... 12/26 is the observed holiday and no one is getting a package that day, so the next business day is 12/27. Best Buy apparently doesn't offer Saturday delivery either, otherwise I'd have mine tomorrow as well. Mine is sitting in my town, waiting to be delivered, but I cannot pick it up until they attempt one delivery.

But, all you can do is try and *****... I'm sure they'll give you a gift card or refund the shipping.
[Asus  Eee Pad Transformer Prime] norm883:
Return Policy

So you mean this is also false?

Extended Holiday Returns

Gift purchases made between November 13, 2011 and December 24, 2011 qualify for our Holiday Return and Exchange policy. Products (goods) purchased as gifts may be returned through January 24, 2012. Terms of our standard policy (including, but not limited to "non-returnable items" and "photo identification required") apply. Carrier contracts for mobile phones and other third party service providers (e.g., DirecTV contracts) do not qualify for the holiday gift policy. Geek Squad® Black Tie™ Protection/Buy Back plans returned after 30 days from date of purchase will be refunded at a pro-rated amount. No Restocking Fees, except on Special Order Products, unless prohibited by law.
[Asus  Eee Pad Transformer Prime] liderbug:
Ordered 12/02

Fresno, CA, United States	12/23/2011	5:54 P.M.	Origin Scan

United States	12/23/2011	5:22 P.M.	Order Processed: Ready for UPS

Scheduled Delivery:

Thursday, 12/29/2011, By End of Day
[Asus  Eee Pad Transformer Prime] new2q9c:
Where are you located? I'm asking because I didn't pay for upgrade shipping. Curious to know how long it will take to get to me.
[Asus  Eee Pad Transformer Prime] techjunkie9194:
My shipping was updated. Shipped today. Paid for 2nd day delivery and it was picked up by UPS at Fresno, CA, United States	12/23/2011 7:14 PM. It shows delivery 12/28. FWIW. Patience paid off and that is not my strong suit! :) Now if Amazon just delivers my dock! :D
[Asus  Eee Pad Transformer Prime] liderbug:
> Where are you located?

Colorado Springs 809xx
[Asus  Eee Pad Transformer Prime] peare:
were there any other option in the shipment methods?

Mine left Fresno hours ago. Tomorrow morning it will be in my town, but it will be delivered on Tuesday, because I paid 29.99 for next day air saver, and they dont deliver on Saturdays, and that was the most expensive shipping method available. Am I not correct? Thats why UPS is not delivering tomorrow. I spent hours with BB rep. over the phone, she then transfered my call to a UPS rep. And that lady at the UPS is a firm, cold blooded b****. I explained them both that there will be no one there after Monday for at least a month. She went on saying that it should have been initiated with next day (not saver) by the sender and nothing could be done from now on. I was ready to pay another 30 for Saturday.

I then asked the rep at BB to re-route the shipment to another address which she noted, but still nothing has changed. Anyone ever changed the shipping address? When does UPS updates the new address? I still see the original address after 3 hours.
[Asus  Eee Pad Transformer Prime] swallaces:
Switched from champagne on the phone, shipping tomorrow and with free shipping it'll be on my door on the 27th. If BB is lying again I will be a sad panda, but I am cautiously optimistic atm.
[Asus  Eee Pad Transformer Prime] burr:
Ordered on 12/04. Grey 32GB. I chose the free shipping option.

Scheduled Delivery:

Tuesday, 12/27/2011, By End of Day

Last Location:

Departed - Fresno, CA, United States, Friday, 12/23/2011

I am in California so quick delivery for free.
[Asus  Eee Pad Transformer Prime] af9674o:
Scheduled Delivery:

Wednesday, 12/28/2011, By End of Day

Last Location:

Departed - Fresno, CA, United States, Friday, 12/23/2011

Fresno, CA, United States	12/23/2011	9:03 P.M.	Departure Scan

12/23/2011	6:12 P.M.	Origin Scan

United States	12/23/2011	5:22 P.M.	Order Processed: Ready for UPS

I live in central arizona. So hopefully that helps with estimating time.

I ordered 12/2 - Grey. Chose the free shipping, the standard method.
[Asus  Eee Pad Transformer Prime] dakine:
Dont mean to troll but why not avoid all this BS by just cancelling your preorder and waiting a couple weeks. As a bonus you get to see if the kinks are worked out before buying. It really seems like asus is having some production issues and it wont be great till it gets ICS so why go though all this hassle.
[Asus  Eee Pad Transformer Prime] RussianMenace:
That requires patience. :p

But seriously, a lot of us picked up the Prime as a Christmas present...at least, it was planned that way hehe.
[Asus  Eee Pad Transformer Prime] james33440:
Got the email last night about swapping colors. Got back from Disney too late though. Getting ready to head out to Disney again but I just got off the phone with BB and had my color swapped. Should get it between the 30th and 3rd. :)
[Asus  Eee Pad Transformer Prime] juvenile43:
i called 3 times yesterday after the color swap email and i couldn't find a single person that knew what i was talking about and then this morning the lady i talked to says that the gray ones are out of stock now regardless of what the website says they have a bulletin posted for all the reps that says gray is now out of stock also. FU BB SMD.
[Asus  Eee Pad Transformer Prime] pbg225:
Unless they lied to you about being out of stock then we are in for another BB cluster fu*k because they are still taking orders online.......when will they learn selling more of an item than they actually have does not a happy customer make
[Asus  Eee Pad Transformer Prime] wynand32:
Well, my confirmed order from yesterday at 12:30pm (replacing my Champagne order from 12/1) still hasn't changed status to shipping. I'm beginning to believe I got screwed by BB again, because it seems like many have already shipped.

Fresno is about 5 hours from me, so getting it on Tuesday shouldn't have been a problem. And now I can't even relax about it over the weekend. Damn.
[Asus  Eee Pad Transformer Prime] ktulu0421:
I ordered yesterday, the only thing that changed is I cant cancel it anymore. Hope this means it gets shipped out first thing tuesday.
[Asus  Eee Pad Transformer Prime] wynand32:
Thanks, at least I know I'm not alone. Shipping on Tuesday and getting on Wednesday wouldn't be terrible. I have the week off, however, and was really hoping to get it sooner rather than later to have some quality time to spend with it.

I know that sounds wrong on so many levels, but there you have it.
[Asus  Eee Pad Transformer Prime] pbg225:
I haven't seen a single post with anyone getting an actual tracking number all the shipping notices have been for original pre orders not the new once from Friday afternoon as far as I know
[Asus  Eee Pad Transformer Prime] joepic:
BB Return Period

Return your item anytime from the date you received your item(s) within the timeframe below:

* 14 days for computers, monitors, projectors, camcorders, digital cameras, iPads, tablets and radar detectors

* 30 days for all other products

* 45 days for all products for Reward Zone Program Premier Silver members*
[Asus  Eee Pad Transformer Prime] infinitemethod:
Mine's sitting in my destination city and of course can't pick it up or have it delivered. I got my overnight shipping money back last night. Ended up ok, spent 720, got a 50 dollar gift card and 30 back for shipping, Best Buy paid half of my dock. ****ers.
[Asus  Eee Pad Transformer Prime] wynand32:
Could be, certainly. And maybe they'll ship out today still.

Gotta learn at least a LITTLE bit of patience, I suppose...
[Asus  Eee Pad Transformer Prime] peare:
After hours spent with BB and UPS I had lost all my hope. The item was due on Tuesday. It still shows destination scan, but is been delivered. Hooray!
[Asus  Eee Pad Transformer Prime] MatthiasMD:
So you get it delivered today?
[Asus  Eee Pad Transformer Prime] MatthiasMD:
There patience and there's doubt because we have been lied to before
[Asus  Eee Pad Transformer Prime] peare:
Yes today although my calls to UPS and BB been told otherwise.
[Asus  Eee Pad Transformer Prime] philipito:
Gray TP can only be found via direct link on BB's site

They may still be taking orders online, but only for people who have the link directly to the item (like from the email they sent to all of us who got the champagne model). If you search BB's site, you cannot find the gray Transformer Prime. If you enter the SKU manually, it still does not return results. So that leads me to believe that the public in general does not know they can order it, only those of us who got the email with the direct link from BB to reorder the gray and cancel the champagne. This assumption could be entirely inaccurate, but at least the gray model cannot be found on their site unless you have the direct link.
[Asus  Eee Pad Transformer Prime] RowdyBoss:
You should check the other thread.
[Asus  Eee Pad Transformer Prime] bittercold:
Yeah. The link has leaked so if you haven't already ordered one you probably won't get one. BB should have been smarter about how they did this. Human nature took effect and everyone was out for themselves. So in the end the champagne people will get messed over twice. Hopefully BB goes back and checks the orders and cancels the people who should have not gotten this promotion. I know I am mean and I know in another thread I was told that this is what forums are for, but we all know the purpose of what BB tried to do. Sorry that you feel justified to take advantage of the situation.
[Asus  Eee Pad Transformer Prime] zanzbar:
I will start off by saying that this will be my first tablet. I have been seriously thinking about buying one since the last week of September and I was going to go with the OG Transformer, but word of the Prime kept me holding out. Until now I have been pretty patient, but now I am getting pretty annoyed. I put in my preorder for champagne 11/29. When I got the email I tried calling bestbuy, but I sat on hold for about an hour without ever getting a CSR so I got annoyed hung up and just Reordered and canceled my previous order (that was yesterday.) They claim it is supposed to be here the 28th, but I am starting to doubt that since it hasn't shipped out yet and UPS isn't working Monday. It kind of sucks how people exploited the work around for us who have already been screwed, but once again that only occurred because Best Buy dropped the ball. Hopefully I get a nice pristine working prime, but based upon how the reviews are going I am halfway expecting to return this thing and get a refund already.
[Asus  Eee Pad Transformer Prime] ravizzle:
It is the same page I had book marked like a week ago, also Google search brings up that link. They should've created a different link that was different. Also nowinstock.net had it on their website

Sent from my Galaxy S2
[Asus  Eee Pad Transformer Prime] rjscott2005:
Ordered Today (December 25th @12:45 Eastern)

I took a chance and ordered one using this link: http://www.bestbuy.com/site/Asus+-+Tablet+with+32GB+Memory+-+Gray/4038674.p?id=1218450204286&skuId=4038674&AID=10597222&PID=1886881&URL=http%3A%2F%2Fwww.bestbuy.com%2Fsite%2FAsus%2B-%2BTablet%2Bwith%2B32GB%2BMemory%2B-%2BGray%2F4038674.p%3Fid%3D1218450204286%26skuId%3D4038674&ref=39&CJPID=1886881&loc=01. I opted for expedited shipping. I'll report back.
[Asus  Eee Pad Transformer Prime] wynand32:
I don't know of anyone who ordered from that link starting on Friday (either the Champagne preorder holders it was intended for or anyone else) who has actually received shipping information. I will be shocked if I get a tablet on Tuesday as my order email indicated, because that would mean that the tablet shipped on Friday or Saturday but my order status online never changed (UPS is closed on Monday).

In fact, I'll be shocked if I get a Prime from this lot of Grays at all. I think Best Buy just added insult to injury by managing the switch from Champagne to Gray models so poorly.
[Asus  Eee Pad Transformer Prime] Jaded-Fan:
All I can say is if this order goes through, and I have two on order that I can not cancel now so supposedly I am getting both, then Bezos from Amazon must have done something big to piss off Asus. I can hear the conversation now:

'Ya know that order for 100,000 grey units meant for Amazon? Screw the SOB, send em to Best Buy. And tell Amazon we will send in an order in 4-7 weeks, and then send it in three months.'
[Asus  Eee Pad Transformer Prime] liderbug:
Or the conversation was "Amazon? Who????".

I've got a question: What da L we'all go'n do after next week (or in 2 weeks) - when everybody has received their TF201-B1-GR - except for the few that UPS looses? Or just throws over the fence - or ... :rolleyes:
[Asus  Eee Pad Transformer Prime] wynand32:
Funny thing is, I have it on good authority (i.e., Best Buy corporate) that they only received 7,500 Grays in this latest batch, and that this was enough to cover preorders for both Grays and Champagnes. We're not talking about 100's of thousands of units, and certainly not millions as with Apple launches. We're talking about less than 10's of thousands.

Although we tend to give ASUS grief for underestimating demand, if 7,500 was enough to cover Best Buy preorders, then maybe their reluctance to make 100's of thousands of units (or even 10's of thousands) is understandable. Consider that it's quite likely that many of the Best Buy preorders were from people switching over from Amazon preorders.

I think ASUS was burned by making so many Zenbook ultrabooks, and would rather build to meet a higher-than-expected demand than stuff the channel with 10's of thousands of unsold units.

Edit: I just reread the email I got from corporate, and it looks like they had 7,500 Gray units in stock late Friday morning and only about 6,000 preorders TOTAL. That includes both colors. So, it's possible that they didn't actually sell out even with all of the "extra" orders and that their system is just behind on the status. Although I don't understand how that could be possible...