yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] pbg225:
Thought I would share my email response..same as most earlier ones although out does make note of the lack of champagne units I ordered on 11/22 so it looks like I may be one of the lucky ones to get champagne but portions of the email are open to interpretation.

Hello Patrick,

Thank you for taking the time to contact the executive offices at Best Buy’s corporate offices. I was sorry to read about your disappointment surrounding the launch of the ASUS Transformer Prime tablet.

I personally have been in contact with our buyers regarding this product. Please keep in mind that this was a pre-order and the launch was completely dependent on the availability from ASUS and was not promised to deliver prior to the Christmas holiday. We just learned yesterday that ASUS has received their shipment of this product. The good news is our main warehouse is located in a close vicinity to ASUS and we are expecting very large shipments of this product to hit our warehouse starting today. All of our online orders will be fulfilled with shipments starting on Friday, December 23.

With that being said, I understand your disappointment that this product was not ready to meet your gift giving needs for Christmas. While it won’t be there in time for this special day, the product is going to get filled and shipped to you. As a gesture of customer service, I am sending you a $25.00 Best Buy Gift card as our way of saying we’re sorry to have let you down; you will receive this gift card in about two weeks.

***Please note, since you ordered this product in the “champagne color” we have been notified by ASUS that this color is very limited. But no worries, we have you covered. If you would like the other color, we can change your order as well will have plenty of the grey tables in stock to cover all of our preorders. You should receive an email regarding this color change within the next day or two.

Thank you again for your understanding…and I truly hope you and your family have a wonder and safe Christmas holiday!

Michael Bredemeier
[Asus  Eee Pad Transformer Prime] nukemanmd:
It Arrived

Finally, after almost a day shy of a month after pre-ordering it, my Prime arrived. It was scheduled to arrive tomorrow, but thankfully it arrived a day early.

So far, no problems encountered, although I haven't had a chance to test the GPS. The wifi is robust. Signal strength readings are equal to or exceed those of my Samsung EPIG 4g.

No stuck pixels noticed.

Of course, I've only had it for about an hour, so I may notice some issues later.
[Asus  Eee Pad Transformer Prime] new2q9c:
No pending charge yet?

OK, so if BB says they are shipping tomorrow... shouldn't we have cc charges by now?
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Or at the very least a status change?
[Asus  Eee Pad Transformer Prime] RussianMenace:
Mine shipped on the 19th and I didn't get charged until this morning. It may be a while until you see a charge.
[Asus  Eee Pad Transformer Prime] Superguy:
For anyone who's gotten it, has UPS required a signature? Mine will be here tomorrow and I need to know if I need to leave a signed note or if they'll just leave it.
[Asus  Eee Pad Transformer Prime] new2q9c:
Thank you for letting us know
[Asus  Eee Pad Transformer Prime] mythrid12:
Please tell me that BB's overnight delivery option delivers on Saturday. If not then shipping them out tomorrow won't get them to anyone before Christmas.

Doesn't really matter to me because I got mine shipped to work and we're closed on Saturdays so UPS normally just skips our building. It's just my luck that they'll ship them out one day too late. D:

What really sucks is I just saw this...

UPS does not pick up or deliver on these days:

Jan. 1: New Year's Day

May 30: Memorial Day

July 4: Independence Day

Sept. 5: Labor Day

Nov. 24: Thanksgiving

Dec. 26: Christmas (observed)

They aren't working on Monday. Payed for overnight on a 3 day weekend for UPS. FML.
[Asus  Eee Pad Transformer Prime] RussianMenace:
BestBuy "delivery" is via UPS. They will deliver on Saturdays, however, whether or not it will ship in time to reach YOU by Saturday? That's a whole other ball game. All depends on when it ships/shipped.
[Asus  Eee Pad Transformer Prime] swallaces:
WHAA?

ALLOFMYWAT?!?! Does this mean that ASUS isn't focusing on the champagne color? If so, would it be reasonable to speculate that people will either be:

A) Forced with a grey tablet or be stuck with a cancelled pre-order.

or

B) Not get a champagne tab until ASUS starts building more, or will they even?

~I pre-ordered on 12/2, and am starting to feel like I'm not going to get one, regardless of color, until January... I am tempted like no other to wail out on a CSR right now...:mad::mad::mad:
[Asus  Eee Pad Transformer Prime] Dnorwood:
When I got the response from best buy corporate (seems to be pre packaged) I immediately replied and asked for clarification regarding the champagne tablets. To my surprise I got the following response within minutes:

"We currently do not have a fill date on the champagne color from ASUS. You will receive an email shortly with instructions on how you can change to the grey tablet if you wish."

So no estimate on when they will get them, I for one will be switching colors.
[Asus  Eee Pad Transformer Prime] swallaces:
Well that is a COLOSSAL downer... Maybe Santa will break into an ASUS factory and leave me one for Christmas... ;)
[Asus  Eee Pad Transformer Prime] GCurry:
I also got the boilerplate letter from corporate regarding the 32gb champagne tablet.

I'm a firm believer in Murphy, so my interpretation of "this color is very limited. But no worries, we have you covered" really means "we can still get you a champagne tablet, at some indeterminate time in the future".

The other emails floating around about "changing order to grey" and the difficulty thereof mean that they need to invent a patch/script/etc for their system to allow that transaction, by tomorrow.
[Asus  Eee Pad Transformer Prime] wynand32:
So, has anyone received an automatically generated email about this? Because my champagne order sits there on backorder and I've heard nothing. I'd be happy to take grey if that means I could get it immediately, which I'm sure is a common sentient.
[Asus  Eee Pad Transformer Prime] swallaces:
This may or may not be news to anyone, but definitely something of note to observe, but if you go to the page on ASUS's site for the TFP, it magically only shows the grey one now. I honestly remember (maybe somebody has a cache'd copy of this?) that back in the late-November timeframe that the site showed both colors of the tablet. I wonder if that means that ASUS is only *officially* building and selling grey tabs now as opposed to grey and champagne, and that they'll reintroduce them as the need dies down. Although this is just some pure speculation.

~~~EDIT: Additional searching has shown me that if you go to another ASUS TFP page on their site, you can see both colors of the tablet, although the grey is featured imo. Something very fishy is brewing beneath the surface... (Sorry guys I had all the links set up but am too new to the forums to post them, but I'm sure you could dig them up in about a minute.)
[Asus  Eee Pad Transformer Prime] John Kotches:
wynand:

I've heard nothing on this. I'm sorry to say that the email actually makes me want to ask even more questions.

is the champagne gold more difficult to manufacture?

Asus should have had a figure for both colors with the earliest preorder figures. assuming the ratio of grey to champagne stayed the same they could have scaled to size of the preorders. If BB didn't provide that, that's part of the problem.

BestBuy has really botched on the part that they control, the order with the buyer. they might have botched with the vendor as well, but we aren't privy to that.
[Asus  Eee Pad Transformer Prime] NAiLs00:
bah to that.
[Asus  Eee Pad Transformer Prime] bwalker25:
I've read all 60 some odd pages of this thread...woohoo.... what else was I to do while a wait for my prime to arrive? :)

I ordered Dec 4, and I checked my status this morning around 630 and it was still back ordered. I just logged into my best buy account and had this status:

"Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days."

I ordered the grey (purple) one.

If I am lucky (dont think I will be), maybe they shipped it yesterday and I will get it today? If not overnight shipping would put it getting here next Tuesday with Christmas right?

Finally its in prep for shipping!!!!!!!
[Asus  Eee Pad Transformer Prime] rockstatus90:
That's good man...hopefully you get it Tomorrow...

I'm still backordered, no email to switch colours yet...

And well I love BB....

11/23 order....
[Asus  Eee Pad Transformer Prime] Peyts:
"Hi XXXXX:

Thank you for your recent order at BestBuy.ca! We just wanted to inform you that your pre-order item(s) is currently awaiting the release date. You will receive a Shipment Notice email as soon as inventory is ready.

This order contains:

Items(s) Currently On Order:

asus tf201-b1 bl a3.2/32gb/wifi/10

Release Date:

30 Dec, 2011

We want you to enjoy your item(s) as soon as possible, so each item is shipped when it becomes available at no extra cost. You will be charged for each item separately at the time of shipping, and you will receive a new ship notice email as each one is shipped from our facilities.

We apologize for any inconvenience this may have caused.

Thank you for shopping at BestBuy.ca

This email was sent from an outgoing-only address that cannot accept incoming emails. If you still have questions, please visit our help centre for more information.

© 2011 Best Buy Canada Ltd. All rights reserved

Privacy Policy Terms & Conditions"

Not really understanding how the release date for Canada is now Dec. 30... especially considering that I have heard of other people here who have them (including a piece of sh*t trying to sell his for more than $150 over retail so you'd have it for Christmas... I mean if you didn't want it, then don't order it! Jackass wreaks of a ticket scalper type.)

Further, I'm still left to wonder if I will receive mine as of "release date", or if I'll be waiting for orders to fill like you guys in the States... where they've taken more pre-orders than product available.

Anyone have any more info?
[Asus  Eee Pad Transformer Prime] techjunkie9194:
Ordered 32gb Gray on 12/2. Status was back ordered as of 12:30 this morning. At 8:00 when I checked it is now Status:

1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.

To say I am happy is an understatement! :D
[Asus  Eee Pad Transformer Prime] jyan_osu:
Just to reiterate what others are seeing

Ordered a 32gb gray on 12/2 after the Amazon debacle. Status has been saying backordered until just now. Now it says

Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.
[Asus  Eee Pad Transformer Prime] liderbug:
So ... Arrival mid next week - better late ....

Last night - Backordered. (from 12/02)

8AM ET

BBY01-4320XXX095XX

Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.

So, Christmas comes a few days late. Happy Holidays to all. :)
[Asus  Eee Pad Transformer Prime] Jeff1192:
I wrote to Best Buy customer support in Canada last night and they assured me that the date of December 30th was received from ASUS and that they would be getting stock from ASUS by that date for shipment. Let's hope Best Buy finally gets some so that those of us in Canada who pre-ordered with them can finally get our hands on the Prime. Of interesting note, on the Best Buy Canada forums a customer service rep replied to some people inquiring about the Prime that they had fullfilled their pre-orders. To say that this upset some people is an understatement. I am not aware of anyone in Canada claiming to have received a Prime from Best Buy. However, many much smaller retailers have somehow managed to get them up here. What a brutal handling of the launch in Canada by ASUS. Best Buy was supposed to be their official release partner in Canada and they're pretty much the only store that hasn't received any up here. Well done ASUS.
[Asus  Eee Pad Transformer Prime] infinitemethod:
No shipping email as of yet but mine also says being fullfilled. Order grey 12/03 with overnight shipping. I hate to have people work Christmas Eve, but if I happen to be home when the guy delivers it (if it is indeed coming tomorrow) I'll slip the guy some cash.
[Asus  Eee Pad Transformer Prime] peare:
Happy, merry Christmas to all! I am looking now and my status also changed from backordered to shipping in 1-2 days.
[Asus  Eee Pad Transformer Prime] kborer22:
ordered 12/02 after amazon cancellation

32 GB Grey

Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days.

wooooo!
[Asus  Eee Pad Transformer Prime] cooper1010:
Not to sound like a jerk, but one of those should be mine. I ordered on 11/25. Just because I got the wrong color shouldn't mean I should get porked, especially since bb's own solution is to allow me to switch colors. By the time they figure out how to implement the switch, they'll be out of grey
[Asus  Eee Pad Transformer Prime] nramprabhu:
Ordered on 12/2 , 32GB Gray after Amazon cancelled ...

Today morning status changed to "1 item(s) - Order in process of being fulfilled; Usually ships in 1 - 2 days. " . CC is not yet charged .
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
32/Grey on 12/2

Finally out of backorder and into fulfillment.

Let's see how fast it ships.

Good luck to those with champagne. I imagine you will have a way to switch to grey on Monday.
[Asus  Eee Pad Transformer Prime] SpecialK17:
12/1 Backorder when to shipping in 1-2 days. Who needs an Xmas present when you can get a New Years present.
[Asus  Eee Pad Transformer Prime] talont101:
12/2 grey

Order in process today.
[Asus  Eee Pad Transformer Prime] Smurph82:
Has anyone that ordered the champagne 32gb gotten this magically email that gives you instructions on changing colors. I got my email from the rep at Bestbuy saying that the grey tablets were going to get shipped but since I had the champagne I would get an email with instructions on how to change my order to the grey. I hate this waiting game.
[Asus  Eee Pad Transformer Prime] ReaderLee:
No, still waiting for that magical email. Ordered the champagne on 11/23. I'm with others that think by the time the change gets made, they'll be out again.
[Asus  Eee Pad Transformer Prime] gregnetz18:
So I ordered mine on 12/04 and it says it will ship in 1to2 days.does that mean il get it on monday our teusday our something?
[Asus  Eee Pad Transformer Prime] original G:
No, it means they will get it in UPS' hands in 1 to 2 days. At that point it will really ship.
[Asus  Eee Pad Transformer Prime] Smurph82:
I think that BB is waiting till they get all of the current grey pre-orders in processing then send the email for us the champagne ordering people. The only reason i went for the champagne was because i thought there would be less of a demand, shows me what happens when I try to think. I know that it will not ship today if i got the email but I would like to see it ship next week. But feel like you do as when I do change the color it will be backordered again until end of January. I have an order in with Amazon for the grey one. So who ever ships first be it BB or Amazon will get to keep my money.
[Asus  Eee Pad Transformer Prime] mustang_52:
Great. Mine is saying being fulfilled and I just picked up my GameStop order.
[Asus  Eee Pad Transformer Prime] Smurph82:
Might want to call CS at BB and tell them to cancel quickly. or wait and sell it yourself.
[Asus  Eee Pad Transformer Prime] WallyJ2K:
Just got off the phone with CS at BB. I asked if my order would ship today. They said that it WOULD ship today. I asked if I could switch it to overnight shipping. The answer was YES.

I asked if they were willing and/or able to mark the shipment for Saturday delivery (which is what UPS says is necessary to receive packages tomorrow).

They said NO.

So it looks like your ASUS Transformer Prime might ship today, but your "overnight" shipping won't get it to you by tomorrow.

This seems like such a linchpin moment. Best Buy could repair a lot of customer relationships by making overnight packages from today arrive tomorrow... Christmas Eve. I am not sure if they are unwilling or unable, but it seems like a tragedy written for a movie or something...
[Asus  Eee Pad Transformer Prime] peare:
Mine is shipped too, but probably wont catch my son's flight on Sunday.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Just got the shipment notification! Game on! Hoping it get's here tomorrow!
[Asus  Eee Pad Transformer Prime] howardfu:
Just received my shipment notification as well. I ordered a 32gb Gray on 12/3. Woot!!
[Asus  Eee Pad Transformer Prime] talont101:
12/2 just got shipment notification.
[Asus  Eee Pad Transformer Prime] wynand32:
I'm letting my Best Buy champagne order ride, just for kicks. Got a tracking number from Abt that shipped ground (they couldn't do next-day for some reason), so I won't be getting mine until Friday. If Best Buy ships mine sooner, and it ends up being a gray unit, then I'll play with it a couple of days and then decide between it and the champagne to see which one I keep.

Normally I don't play the return game like that, but in this case, screw it.
[Asus  Eee Pad Transformer Prime] bwalker25:
same here, got shipping email and such about 2 hours ago.
[Asus  Eee Pad Transformer Prime] infinitemethod:
Anybody know how long it took after they got their shipping notification?
[Asus  Eee Pad Transformer Prime] NAiLs00:
About 36 hours before UPS had it in their hands was my experience.
[Asus  Eee Pad Transformer Prime] RussianMenace:
Yeah that's about how long it took to get tracking # after it went "fulfilling within 1-2 days".
[Asus  Eee Pad Transformer Prime] nramprabhu:
ordered 12/2 , status changed but no Shipping confirmation mail yet.....

Got the email also , Just now .....
[Asus  Eee Pad Transformer Prime] WallyJ2K:
UPDATE:

Called UPS to see if they could update my "Next Day Air" package to Saturday delivery once it had shipped from BB. They said the could NOT. ONLY the shipper has the orange labels for Saturday delivery.

Then I called BB CS again. The rep I talked to told me that UPS was wrong... and that they don't have any stickers to put on packages. (I'm not inclined to believe a first level CS rep over a UPS rep), so I'm not sure who to trust. This BB CS rep also told me that my order would NOT ship today, but then said "Well... it might ship today".

I asked for a supervisor and she told me they are currently in a meeting and that my order had been changed to "Acknowledged" status and that she couldn't make any changes at this time, and to call back in a couple of hours. She then volunteered to watch my order and would call me back when it came out of "Acknowledged" status so we could change the shipping, even though she was still sure that they couldn't mark it for Saturday shipping. She even said that she had spoken to a number of customers who were calling UPS once they received tracking info to change their orders to Saturday delivery.

So not sure who to believe. But I will be calling back myself in a couple of hours... for sure...
[Asus  Eee Pad Transformer Prime] UmbraeSoulsbane:
Got my tracking number. Now 8 hours before I get a delivery date. Expecting Tuesday but we shall see.
[Asus  Eee Pad Transformer Prime] af9674o:
Same, 12/2 shipping in 1-2 days. Hopefully Best Buy tries to help us out and gets it out to UPS today or it will be stagnate for the next couple days till Tuesday.

i think im just staying with the free standard shipping now that its not coming for xmas.

yay for new years presents!!!!!!

never thought i would ever see my TF201
[Asus  Eee Pad Transformer Prime] dude2k5:
Woah, ordered 12/2, said going to ship in 1-2 days like an hour ago (when I woke) and now just got email with tracking number. Fast, they must be in a rush or something :D
[Asus  Eee Pad Transformer Prime] Blairware:
Same here... exactly the same... NOT!

Woah, ordered 12/2, said going to ship in 1-2 days like 3 hours ago (when I woke) and now just got NOTHING and NO tracking number and no change, PLUS, since I have always had next day deliver for $29, they will be sure to NOT put the "Saturday Delivery" Sticker on it The reps told me as much. AL-RIGHT!!! MONDAY!!! Just another case of too little too late, to we don't give a crap from my buddies at BB :(

See, Monday I am not going to BE here. I will be in New York, for one day, then on to several other paces next week, and no, I do not want to try and guess when BB will actually pull the trigger, b/c I don;t need MORE aggravation from it showing up wherever I just left. If nothing else BB provided 1000% more stress for me at a stressful time of year. I must remember to thank them for that.

I sound a little negative... must work on my psositive attitude.

HEY, WAIT!!! BestBuy just said the WILL put the Saturday stickers on all the packages... oh drat... not enough stickers for everyone... Sorry to get your hopes up.

Also, you have to sympathize with BestBuy. Those orange stickers for Saturday delivery are so hard to come by. You have to ask UPS for them, PLUS you have to tell them how many, PLUS you have to remember to hit "OK" after ordering them. It's NOT BestBuy fault. That's one thing that pretty obvious.

I saw two emails fromBestBuy that said ALL of this was ASUS fault. THEY did this. Not us. We are innocent lambs, why do people blame us for EVERYTHING... I so love when large corporations step right up and take ownership. As if there aren't enough depressing things this time of year. Sigh... *a beaten man*
[Asus  Eee Pad Transformer Prime] infinitemethod:
Damn, definitely not getting it tomorrow then.
[Asus  Eee Pad Transformer Prime] jyan_osu:
Monday is a holiday observance so Tuesday at the earliest
[Asus  Eee Pad Transformer Prime] radar5:
also ordered 12/2 and got my shipping confirmation. Cancelled my office depot pre-order, but still holding on to my amazon for now.

in-store still had no idea of availability.
[Asus  Eee Pad Transformer Prime] wynand32:
Still waiting here for the mythical email explaining how to get my champagne changed to gray so it can ship. I wonder how long I'll be waiting... Any bets?
[Asus  Eee Pad Transformer Prime] techjunkie9194:
32gb Ordered on 12/2 received my UPS Tracking Number! :)
[Asus  Eee Pad Transformer Prime] infinitemethod:
I've been so pissed, can't imagine how you gold fellas feel.
[Asus  Eee Pad Transformer Prime] SteveG12543:
Ordered on 12/3 (color and size are obvious lol...) and finally got a tracking number. No status on said tracking number yet, but having the number makes me happy :) gives me hope. Got the second fastest shipping.
[Asus  Eee Pad Transformer Prime] smashingblue:
Just got my tracking number from Best Buy on my tablet, so should be getting it sometime next week.

Supposedly my $25 gift card that was charged to my credit card has been reversed, even though the item has already shipped out. Will see if they cancelled the card or not once it arrives.

There is an investigation pending on the employees that were involved in the credit card fraud committed.

I also have a $40 gift card coming and a $25 gift card coming from one of the customer service executives at Best Buy Corporate.
[Asus  Eee Pad Transformer Prime] monocheli:
FYI Best Buy has the Grey 32gb model up for order on the web-site again, saying they should deliver around the 6th of Jan.
[Asus  Eee Pad Transformer Prime] asaberan:
Gray isn't even on the page when I search, it had been until about 2:30 when I refreshed the page and it disappeared. Champagne is still there, but still says 'Coming Soon'.
[Asus  Eee Pad Transformer Prime] yumms:
Gray version is in sock now http://www.bestbuy.com/site/Asus+-+...Gray/4038674.p?id=1218450204286&skuId=4038674