[Desire HD General] alappancholi:
This is my response to their e-mail

" I would like to know the date when the update was released for India.

You said that the update is live and available for the Desire HD users, so what I fail to understand is that WHY NOT ONE DESIRE HD USER HAS BEEN ABLE TO UPDATE THEIR DEVICE IN INDIA?

Before you say that you have any sort of confirmation that Desire HD users have updated their handsets, I would like to tell you that I have first hand information and statistics of Desire HD users and none of them have received the UPDATE YET.

I would also like to know why is the update available OTA only until 20th Jan 2012?

Why is the customer care hotline not aware of any such update ?

You said that we may have to get our handsets updated from the service center, but then why aren't service center's not AWARE OF THE UPDATE AT ALL ?

Please answer all the questions with accurate, precise and updated information. "

---------- Post added at 07:00 PM ---------- Previous post was at 06:59 PM ----------

This is their reply to my questions

" Dear Alap Pancholi,

Thank you for contacting HTC Customer Support Center.

We are dedicated in providing you the best quality service and answering your question and concern.

We apologize for the inconvenience you are experiencing.

I understand that you are waiting for Android 2.3.5 upgrade and even HTC Sense 3.0 UI upgrade.

I'm sorry for the reply given earlier. I just checked with the technical department that the update was released early this week, but due to some technical issue it was unable to reach to the customer. Our engineers are working on it. It will be available ASAP.

Once again, my apologies for the wrong reply.

If you have any further question or comments, please feel free to e-mail or call us at our contact center: 1800-103-3566. Mon-Sat 9:30 am to 5:30 pm.

Thank you for your continued patronage "

This is my response to their e-mail

" Dear Ashraf,

Thank you for the prompt reply.

Thank you for clarifying my query.

Can you tell me how long will it take to resolve the technical issue ?

Also, why is it that the update will be available only until 20th Jan 2012.

I appreciate your co-operation in this matter.

Eagerly waiting for the update. "

This is their response to my questions

" Dear Alap Pancholi,

Thank you for contacting HTC Customer Support Center.

We are dedicated in providing you the best quality service and answering your question and concern.

We apologize for the inconvenience you are experiencing.

I understand that you need the further information for Android 2.3.5 upgrade and even HTC Sense 3.0 UI upgrade.

In this regard, we would like you to know as we stated in our previous reply that the information provided was not correct. So please don't consider the date of 20th Jan 2012. As far as the new update is concerned, our engineers are working on it and it will be available as soon as possible .

We are not able to commit the date as of now. Sorry for the inconvenience.

If you have any further question or comments, please feel free to e-mail or call us at our contact center: 1800-103-3566. Mon-Sat 9:30 am to 5:30 pm.

Thank you for your continued patronage "

My final response

" Dear Ashraf,

Thank you for your prompt and efficient response.

It is good to know that the date of 20th Jan 2012 is not applicable now and that the engineers are working to resolve the technical issue regarding the update.

I hope it is resolved soon and we get the update soon.

I appreciate your co-operation in this matter. "