yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] mprh:
asus

My order was not cancelled either, I called Amazon and was told that not all orders will be cancelled.
[Asus  Eee Pad Transformer Prime] Beknatok:
"Would you like fries with that?"

Seriously, what good is it, to talk to some random Customer Service peon, or their manager, or their manager's manager?
[Asus  Eee Pad Transformer Prime] adiliyo:
i would have more preorders, but with amazon having cancelled my order, the only other place i found that won't charge me sales tax is adorama, so i'm putting all my eggs in that basket now...

if they don't get it to me, i'll just wait until i can easily find it and go buy it, this whole logistics issue has kind of put a dampner on the excitement i had a couple days ago, as it's just turning into a hassle to order one with any kind of certainty.

all i know is asus better get ICS on this thing by the end of the year as an apology to once again screwing up their supply.
[Asus  Eee Pad Transformer Prime] copc:
Don't waste your time with amazon, all chat is from india
[Asus  Eee Pad Transformer Prime] mprh:
asus

Mine still on order.
[Asus  Eee Pad Transformer Prime] demandarin:
Wow, this should be the number 1 trending topic on Twitter as fast as this issue took traction. I just read all 10 pages and all of engadgets comments on the issue. People are truly pissed over this. Sorry to hear this happening for you all who preordered. I think Asus didn't realize how popular this unreleased device would be.

Let me play Devils Advocate though ;). Maybe Asus didn't realize so many would sell so fast and pulled out a big portion of preorder stocks back. Reason being that if they fulfilled all online orders there would be none for walk in retail purchases for a very long time until they refill/manufacture the new supply. They might figure they get more sales off of retail than online orders. Although that's silly since preorders already sold basically. Another reason they could've pulled back orders is to go the Apple route. They need heavy duty advertisement. So they pull the trick, like apple did. Of saying that the demand outweighs the supply, although they really do have enough. Therefore this would create even more demand and the press n Internet would pick up on the Hype and benefit Asus more in the long run. If everyone starts hearing how hard it is to get this device, they become more interested in it. They start wondering what's so great about this device that everyone wants it. Now they like now I want one also.

I dunno..lmfao just playing Devil Advocate and hoping this will still arrive in retail stores around Dec. 19th like Asus stated to websites and reps.
[Asus  Eee Pad Transformer Prime] Ravynmagi:
Not sure why anyone needs to talk to Pedro's manager. This is not exactly a great mystery. Amazon doesn't have enough tablets from ASUS to fullfil it's pre-orders. So Amazon just cancels instead of pending them out further to an unknown date.
[Asus  Eee Pad Transformer Prime] copc:
They could go apples route but CES is right around the corner and if something(s) right around the corner they may have just blew their wad a bit too early!
[Asus  Eee Pad Transformer Prime] thesandman2236:
I've got a manager.

"Can I please talk to a manager.

Pedro:just a moment let me transfer you

Me:Thank you.

A Customer Service Associate will be with you in a moment.

You are now connected to Arelis from Amazon.com.

A Customer Service Associate will be with you in a moment.

You are now connected to Dave from Amazon.com.

Me:Hi Dave.

Dave:Hi Chris.

This is David from Amazon and I'm a Customer Service Manager.

Me:Have you read my conversation with Pedro?

Dave:I'm very sorry that your order was canceled.

Let me check what's going on.

Me:Thank you.

Dave:I'm going to put you on hold while I check this issue OK?

Me:Ok."
[Asus  Eee Pad Transformer Prime] copc:
On hold from india :eek:
[Asus  Eee Pad Transformer Prime] Smyc151:
Oh we all know this. But it gives us something to do.
[Asus  Eee Pad Transformer Prime] SwissyChief:
Ya but AFTER Christmas, ie next year... That sucks!! So much waiting :(
[Asus  Eee Pad Transformer Prime] mapas01:
True that, this is the first time i've smiled all day! :) It's entertainment that my non-existent Prime can't give me right now :(
[Asus  Eee Pad Transformer Prime] skeptikal:
I want to hear more from Pedro, personally. Dave is probably going to be boring.

'Uh, listen, Dave? Could you put Pedro back on when we're done here? Thanks.'
[Asus  Eee Pad Transformer Prime] mapas01:
Yea, ask them to speak to Pedro...
[Asus  Eee Pad Transformer Prime] Ravynmagi:
But think of poor Pedro. I'd probably have to kill someone if I had to deal with his job. :)
[Asus  Eee Pad Transformer Prime] thesandman2236:
Ok.

Dave:Thanks for waiting, Chris.

It looks like the order was canceled as the Asus Tablet is no longer in stock.

Me:How can it no longer be in Stock? It was a pre-order.

There was none in stock to begin with...

Dave:Actually, we offered a pre order thinking we would be able to obtain this item.

The supplier has confirmed that they won't be able to supply this item to us in the near future.

Me:I pre-order this item with the first 20 mins. it was available -- how could it get cancelled?

were all pre-orders cancelled?

Can you replace my pre order with an item that is going to be available?

Dave:Do you have the URL of the alternate item?

Me:checking.

It's not on your website anymore -- it was removed.

the 32GB model in champagin -- or the 64GB models.

all models have been removed.

Dave:Mostly because of the notification that we won't be able to get any of these items in the near future.

Me:It says I still have an order for an accessory for an item I will no longer be getting.

Were all pre-orders cancelled?

Dave:Yes, as of now we have canceled all the pre orders since we're not sure if we'll be able to fulfill them.

Me:

all pre-orders for all models? Or just the one I ordered?

...Still developing...
[Asus  Eee Pad Transformer Prime] GizDrak:
I chatted with Amazon for a good half a hour. They first told me that I canceled the order myself... which was not true. I canceled the dock after they canceled the tablet! After talking with them about how frustrated I was with how they where treating there customers that pre-ordered a item from them. I finely asked to speak to a manager. All the managers where busy so they told me there was nothing they could do and that they would be giving me a $30 gift card for all the trouble this as caused me.

That does not make up for my frustration but at lest they offered something to me for the trouble I guess.
[Asus  Eee Pad Transformer Prime] bendispo:
I think it might be more helpful for people to post not only what date they ordered, but more importantly, what model they ordered.

Looking at other threads it seems like people who ordered the Amethyst Gray 32GB model have been getting the majority of the cancellations...

I happen to be one of those people... :-/
[Asus  Eee Pad Transformer Prime] F34RDR01D:
LOL @ the people canceling prime memberships, etc. like they had that membership solely for the cheaper shipping for this ONE item lol.
[Asus  Eee Pad Transformer Prime] skeptikal:
I used to do tech support for verizon business dsl...it was kind of fun. i had people 'milking' their phone line for intermittent connection issues.

'Uh, yeah we wanna just make sure there are no kinks in the line. Just place it between your thumb and forefinger and apply pressure while pulling the cord through your fingers...great great. I'm seeing more throughput. This is awesome!'

I hope karma doesnt exist.
[Asus  Eee Pad Transformer Prime] adiliyo:
i think they should be giving those to everyone who got their order cancelled to save some face.
[Asus  Eee Pad Transformer Prime] richB7:
No that's not the point, it's the way they've handled this. Basically waiting until it's impossible to do anything else and dumping a sorry email at the last minute. I used my prime a lot and certainly liked it but I can get what I need elsewhere all the same. IMHO Amazon has started to slip and get sloppy in more area's than just this.
[Asus  Eee Pad Transformer Prime] Smyc151:
Yeah, but conversations like this keep Pedro in a job. I support such things! :D
[Asus  Eee Pad Transformer Prime] Swiftks:
Tell Dave that's BS... my 64GB Grey has not been canceled... actually nevermind, they might start cancelling those then too :P
[Asus  Eee Pad Transformer Prime] copc:
Google is working a prime type setup for 2012 with test market in San Francisco with different retailers

http://www.engadget.com/2011/12/01/google-looks-to-compete-with-amazon-prime-offer-speedy-delivery/
[Asus  Eee Pad Transformer Prime] Lani Kai:
Mine was cancelled too... Sad that this isn't the first time Asus and Amazon have been unable to properly gauge demand.
[Asus  Eee Pad Transformer Prime] thesandman2236:
A bit more...

As of the current update, we have canceled only the Tablet because this is what the supplier mentioned in their update.

We're still waiting for the update about the Transformer Mobile Docking.

Me:No I mean -- there are multiple models -- the 32GB and the 64GB in different colors

Can you get me a different model? Or were they all cancelled?

Dave:Right now, we don't have any more stocks of Asus Tablet. However, some of our sellers have.

Me:Did you have ANY stock?

This is just ridiculous -- I went through all of this trouble to pre-order and now others will get there's else where before me. I've used Amazon pre orders in the past with no problem -- and now this? I'll never pre-order from you guys ever again. I'm even a prime member.

I'm seriously anger about this -- why couldn't you just take the pre-orders and move the shipping dates?

Dave:The only reason we don't want to take this risk is that we're afraid if we won't actually get the item from the supplier.

It would simply be setting a wrong expectation to our customers by simply pushing the delivery date to a future date without actually obtaining the item.

Me:So did you guys have any stock to begin with?

of any model?

Dave:We didn't have any stock but we started taking pre orders thinking we would be able to obtain the item. Since the supplier changed their mind about fulfilling the purchase orders, we're no longer sure if we'll be able to fulfill these orders which is why we canceled the orders.

Me:So no then.

Because I pre-ordered mine within the first 20 mins of Amazon actually taking pre-orders. This is just crazy, if you cancel THOUSANDS of pre-orders you better be ready to tell them WHY. ASUS OR AMAZON.

I'm just angry -- and so are thousands of others.

I'm sorry to take this out on you -- but no one is apparently telling anyone anything.

Dave:All I could do as of now is to offer my sincere apology for setting a false expectation upon this item.

As a token of apology, I could offer you $30.00 credit which you can use towards your future shopping at Amazon.com.

Me:Apparently there is no point in Amazon doing pre-orders anymore because they rely on suppliers keeping their word.

That would be fine -- Can I use it towards the purchase of my non-cancelled keyboard that I ordered?

And **I do** appreciate that. I'm just frustrated among others.
[Asus  Eee Pad Transformer Prime] richB7:
I didn't take their stinking $20 which is what was offered several hours ago. How can I use a coupon when I won't be buying from your company anymore anyway is what I told my Indian guy....
[Asus  Eee Pad Transformer Prime] Beknatok:
And how do you know that they "waited till the last minute?"

How do you know exactly when Amazon was alerted to the supply shortfall? Do you know how long they sat on it and waited before issuing the cancellations?

C'mon man, I know you're pissed and frustrated, but be realistic about how the real world and giant corporations work. It is what it is.
[Asus  Eee Pad Transformer Prime] richB7:
Well you know what, giant corporations will continue to act like they do when they pull crap like this and people sit around and say oh well, that's what they do. Well I don't, I take my money elsewhere. You don't want to, great. Keep giving them money, but I won't.
[Asus  Eee Pad Transformer Prime] thesandman2236:
Dave:Sure. What I can do is to simply reduce the price of the keyboard by $30.00/.

Is that OK?

Me:That is fine -- thank you.

What about my other giftcards that I used to pre-order the cancelled item? Can you apply those to the keyboard as well?

Dave:Let me check this out.

Me:K thank you

Dave:Thanks for waiting.

I have applied the gift card funds to your Keyboard order along with the $30 discount.

Me:OK -- thank you.

Dave:Your welcome.

Me:What about if you cancel the keyboards

Dave:If you cancel the keyboard, the gift card funds would go back to your account.

I'll add a note about the $30 credit in this order so that the next agent can simply apply the same credit to your next order.

Me:Ok thank you.

Dave:Most welcome.

Is there anything else I can do for you today?

Me:I guess not.

Unless you can recover my pre-order

Dave:As much as I want to reinstate the order, my hands are tied and I can't be of much help about this order. I'm sorry for any disappointment this may cause.

Me:No problem. Thank you dave. I put in two pre-orders just now elsewhere.

Please let your managers know about this problem -- I hope they can fix it.

Dave:Thanks for your understanding and I'm very sorry we don't meet our usual standards in terms of customer service this time.

I hope you'll give us another chance to serve you better in the future.

Me:No problem. Thank you.

Dave:Thanks for shopping with us and have a great day!
[Asus  Eee Pad Transformer Prime] copc:
Blah, blah, blah... You know we just stuck it to all our customers and there is nothing you can do about it! :rolleyes:
[Asus  Eee Pad Transformer Prime] Ravynmagi:
The problem is you are upset with the wrong "giant corporation". ASUS promised Amazon tablets, then cancelled the order to Amazon.

ASUS HQ came out a couple days ago and said the US launch was December 9th. At which point ASUS USA had to come out quickly and correct it as December 19th, which was supposedly because there wasn't enough inventory yet. So we already had a hint something was not going well. ASUS HQ and ASUS USA weren't even on the same page. So I have no problem believing Amazon was also misled.
[Asus  Eee Pad Transformer Prime] copc:
still does not explain that pre-orders are for items that are not instock yet. So why would they be canceled? Why not notify customers there has been a delay you can continue to wait for more info or cancel your order at anytime? (now that makes too much sense) :eek:
[Asus  Eee Pad Transformer Prime] Ravynmagi:
It's a shame the people that act like the biggest dicks get the gift cards. Haha. I wish I could, but I just don't have it in me.

---------- Post added at 01:50 PM ---------- Previous post was at 01:47 PM ----------

Most pre-orders are for items not in stock... thus the pre (meaning "before"). They cancelled because apparently the item was expected, but now no longer expected.

Dave explained this pretty well I though. They don't know when the next shipment is. And Amazon doesn't want to pend these orders out indefinitely.

To me it makes just as much sense to just cancel all the orders, inform the customers you are not getting the product as expected. And then when the distributor finally gets their act together, you can do the pre-order or regular order again in the future.
[Asus  Eee Pad Transformer Prime] copc:
Again it makes sense to you, but not a majority of their customers. So to clarify, you do not work for amazon and are only speaking for yourself, correct?

So I assume you are getting your info like the rest of us (as you said) "Dicks", though we have no right to get upset at a retailer that took our "Pre-Orders" and canceled them with no warning or specific reason at the time?

I still believe they have no idea why it was canceled, what the product is, or how much this makes them look bad. from the conversion I had with support and what I have read, they are so oblivious to what has happened. :eek:
[Asus  Eee Pad Transformer Prime] curreyr:
My guess ...

The first production run was the 32gb black tabs, there is an issue with them and so they are being recalled. The later 32gb gold and 64gb gold/black are not being recalled (yet?) because they are a different manufacturing run.

Again Just a guess ..

Supposedly the USA is getting 350k units, and I wouldn't be surprised if that consists of say 200k of the first run 32gb blacks (with say 50k of the other 3 variants).

One lesson perhaps Asus should learn is initially run the "obscure" versions (and hand out as mules for testing and/or initial orders) before making the expected bulk demand run ...

P.S. I hope I'm correct because I have a 32gb gold "pre-ordered" (not from amazon), and hoping I don't get canceled.

P.P.S I do feel the pain for those that are getting hosed (just hoping selfishly it won't also be me).
[Asus  Eee Pad Transformer Prime] bendispo:
Currently chatting online with an Amazon rep.

According to the rep, the cancellation came directly from Asus. Also, he states that it's only a matter of time before ALL preorders get cancelled. I'm trying to get clarification on whether it only affects some particular models of the Prime or all Primes in general. Not good news. I'm wondering if this is going to start to happen with other retailers as well...
[Asus  Eee Pad Transformer Prime] skeptikal:
Good idea to say that it makes sense to him and then claim to speak for the majority of Amazon customers as if you somehow know how they all feel. ;)
[Asus  Eee Pad Transformer Prime] Ravynmagi:
Well I definitely understand the frustration and anger. I've been there too. It's hard to be reasonable.

And yes, it's just my personal opinion that you are upset at the wrong people. Though as I mentioned earlier, even ASUS was already dropping hints they were going to have shortages just a couple days ago. So to me it seems kinda obvious that if Amazon says they don't have the product, whose fault that is.

How do you fix this? Should Amazon never take pre-orders again on the rare chance the supplier fails? Should Amazon just pend orders indefinitely without having any knowledge when they'll be able to fulfill? I guess some of you would say yes on that latter part, but I understand why Amazon would not want to operate that way.

This crap just happens. It sucks, especially after waiting 2 weeks. And I'm a pretty impatient person myself. I often get frustrated over things like this. But I think Amazon did okay this time.
[Asus  Eee Pad Transformer Prime] bendispo:
Okay, the rep is now saying only the Amethyst Gray 32GB has been cancelled. Is there anyone who ordered this model who did NOT receive a cancellation?
[Asus  Eee Pad Transformer Prime] Ravynmagi:
[deleted my reply to bendispo after his update]
[Asus  Eee Pad Transformer Prime] HuskerWebhead:
Mine got cancelled at Amazon, too. 32gig Grey. I just preordered at Best Buy and will now plan to try and grab one at one of the local stores. We've got a couple places that are out of the way and don't get much traffic, so I might be able to snag one from one of those places.
[Asus  Eee Pad Transformer Prime] Swiftks:
Well then ask him when I'll get my 64GB Grey one :p

Sorry, shouldn't make light of the situation I know a lot of you are hurting and upset.... I feel for you. I would be super pissed!!!
[Asus  Eee Pad Transformer Prime] skeptikal:
They took Amazon off the official US preorders list for a reason. My guess is it is just a US Amazon issue. Amazon.ca is now listed on the preorder page at Asus:

http://promos.asus.com/US/EeePadTransformerPrime/WTB.html
[Asus  Eee Pad Transformer Prime] vonslydog:
Well there's some "confirmation" from someone at Amazon I suppose. Don't think we know enough about what is going on to point fingers yet, but it's pretty clear somebody somewhere screwed the pooch on this one.

[p.s. My Amethyst Gray 64 is still on order. Hopefully the Amazon rep you're talking to is right about it being just the 32s. I still wants it. Sorry for everyone else though...]
[Asus  Eee Pad Transformer Prime] ModestMuse23:
Why only the 32GB model though, do you think the remaining Amazon orders getting canceled is just a matter of time?
[Asus  Eee Pad Transformer Prime] jmt230:
I just talked to a rep too, and got this, which seems to contradict your rep:

I plan to keep my amazon order up and let them cancel it if they have to. Meanwhile, I've placed a backup order at adorama - hopefully that one goes through at least.
[Asus  Eee Pad Transformer Prime] F34RDR01D:
If they aren't getting ANY tablets, and they don't know if they will be getting any, why would they not cancel the orders? It's not a delay... they are saying that they aren't getting ANY tablets, ever. If ASUS changes that, then they'll change their stance/status as well. Got it?
[Asus  Eee Pad Transformer Prime] Ravynmagi:
I think I'm not so upset about this, because maybe there could be a little silver lining in not getting the first production batch anyway.

Those early runs sometimes have issues. C-Net and Anandtech had wifi issues with their units. Some had some battery issues. And it's still running Android 3.2.

Perhaps it's not such a bad thing to get my order cancelled and having to maybe buy it in early January instead. Hopefully the few hardware quirks get ironed out and then it'll have Android 4.0 shipped on it.

Trying to look at the brightside. :)
[Asus  Eee Pad Transformer Prime] ModestMuse23:
But I wanted to rub it in my iPad loving sister-in-law's face SO BAD, and now I won't get the chance to... Not to mention the flight out and back for Christmas... (I'm also due for a phone upgrade, and at this rate the Galaxy Nexus is going to miss Christmas too...)

I preordered the 64GB from Amazon, and it appears it being canceled is just a matter of time :mad:

Why can't an Android fan get him a piece of Ice Cream Sandwich?!
[Asus  Eee Pad Transformer Prime] imadork8317:
I ordered the 64gb TF201-C1-GR with docking station with my Amazon store card; my order is still alive.

The only reason I ordered through Amazon was because they were the only US retailer who had the 64GB version, B&H, Best Buy, Game Stop, Newegg, and Tiger Direct only have the 32GB version.

Update: According to my account "Delivery estimate: January 6, 2012 - January 17, 2012" I'm not paying over $700 to have to wait a month after the release date.
[Asus  Eee Pad Transformer Prime] markimar:
sounds to me like amazon did not full fill their contract with Asus and Asus cut the string. Like amazon promised Asus they would pre sell so many units in order to get more stock and they fell short on the deal breaking the thus breaking the contract. Gamestop on the other hand paid more money to Asus to have their units customized with added games and is getting preferred service. Thank god I cancelled my amazon order and went with gamestop! But we shall see...
[Asus  Eee Pad Transformer Prime] jjdevega:
I still have my pre-order from 11/26 at Gamestop for 32gb. Release date still 12/19
[Asus  Eee Pad Transformer Prime] meta96:
... kill the fire with fire*?

*prime

.

.

.
[Asus  Eee Pad Transformer Prime] nostalgie:
got mine cancelled and I ordered on the 23rd of November - going to try bestbuy with a champagne colour to see what happens. If not I'll have to wait till it comes out in Australia I guess.
[Asus  Eee Pad Transformer Prime] spalding1028:
The only reason I was able to pre-order one (or get one in general) was because amazon approved me for the store card and I was getting 12 months with no interest. If they cancel the 64gb champagne model, I'm gonna be without a prime for a while, as I'll have to save up the money to buy it. I'll be a sad panda if they cancel the rest of the pre-orders...
[Asus  Eee Pad Transformer Prime] nostalgie:
looks like bestbuy cancelled my order immediately as well
[Asus  Eee Pad Transformer Prime] xmtsystems:
I ordered the 32gb Champagne Gold model on Nov. 22, and it hasn't been canceled, but my delivery estimate is January 18, 2012 w/2 day prime shipping. Why so late I wonder? I thought these were supposed to hit the USA on Dec. 19?