yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] nkd:
and yet the some reps say that your account features wont be changed even if it was audited unless system accidently allowed you the unlimited options, atleast thats what I was told. She actually said that if we add this to your account manually than it should not be taken off. If it was given to you by a rep over the phone and manually added to your account than it should not be take away. The lady I talked to kept on saying she was an account specialist like it was some sort of a higher status than other reps. I don't know if she had more power than another reps. It all depends on who you talk to, first two I talked to didn't have the power to do it.

May be only certain reps with higher rights have the power to give you that plan. First two reps I talked to couldn't do it. Third one kept on saying something about being an account specialist, so may be she had more power than the others.
[HTC Rezound] Evo4gLI:
I don't believe anything the regular reps tell anyone anymore...they all have a different story and a different answer for everything...they agreed to an account change, and I, for one, am holding them to it.
[HTC Rezound] nrfitchett4:
not saying they are going to come in the middle of the night and take it away. Just my experience so far. Second one even discussed it with her mgr. Thought it best to try again in the morning. If I can't get unlimited on it, I'm going to add a flip phone, turn off the data, and stash the line for now.
[HTC Rezound] nkd:
Like we said, some reps wont budge and they wont give it you. Thats just the way it is, if you get a nice rep who has the rights to add it to your accoun, than you cant really complain. The best you can do is, let them know that if it is not unlimited than you dont see a point in getting it because online feature change was saying that it is unlimited.
[HTC Rezound] feralicious:
Don't ask for unlimited data. Just ask for unlimited hotspot. To give you that they have to change your plan to unlimited data.

When I called my rep said they didn't have the unlimited hotspot. I told her my friend said to get the unlimited hotspot. She put me on hold and when she came back she said she would have to change my data plan to unlimited to get the unlimited hotspot. I said that's fine.

So I think the option doesn't show up for them because of that. I don't know if you should mention that or not, maybe just say your friend has unlimited hotspot so you want it too.
[HTC Rezound] karn101:
This.

When you start throwing "Unlimited Data" around, they get a bit reserved about trying to help you.

Just say that you attempted to add the feature online, but the website says you need to speak with a representative.

Tell them you have the $30 4G Mobile Hotspot feature.

When I got it, I never mentioned the word unlimited. Just asked for that feature and it was given to me. The unlimited data gets added along with it. Remove it afterwards online if you want.

As for me? I'll keep it. I plan on getting a tablet soon anyway and this will be useful.
[HTC Rezound] nrfitchett4:
Didn't mention unlimited data, just that I was wanting to add the hotspot and asked if there was an unlimited option. I was told no. Supervisor said no as well. Will try again in the morning.
[HTC Rezound] Cares:
To be honest...I'm trying to aggressively use data with unlimited now. I can only use a little over 1 GB per week. Or roughly the 4 GB I originally had. It probably works out the same for a majority of their customers.
[HTC Rezound] 4ktvs:
I can use 2.5gb a day with h+ via usb. I like just about need unlimited data.
[HTC Rezound] dccoh:
I have to ask, what are you doing to NEED 2.5gb a day?
[HTC Rezound] 4ktvs:
My internet is crap and go's out all the time. I can use 1/2GB a day on the phone some times.
[HTC Rezound] Cares:
Unless you're streaming videos like 10 hours a day...I don't find it possible you can use 2 GBs a day. I'm using Pandora on "high quality" for about 8 hours (during work) non-stop and some light Facebook and browsing...no where near 1GB.
[HTC Rezound] SamXp:
When I posted the screen shot of my account shortly after I added the unlimited MHS to my account, I was at 0.8GB. Less than 24hrs later, I am at 2.3GB.

I streamed Netflix at High Definition for about four hours last night through a Roku. That'll do it!
[HTC Rezound] punman:
If you've read your contract you'll note that it says nothing a customer service rep or salesperson or anyone says to you is binding (paraphrased,) so they can pretty much say whatever they feel like. This is why people are getting the run-around and having to call multiple times to get this turned on. Now, once it's on your account, they do need to notify you before they turn it off, but don't think they can't do it if they find enough people using this loophole.

Big company like Verizon probably has some Quality Assurance department with a team of a few people tasked with scanning internet forums too, just FYI.

Personally I hope you guys can keep the unlimited data turned on, it's certainly worth $30/mo and I easily go over 2GB and can probably push it well over 4GB without trying too hard. :)
[HTC Rezound] Dblfstr:
I saw the question asked before, and I see that everyone here has 4G. BUT, does this work with 3G phones. The answer was: "I think" it has to be 4G.

Has any 3G only phone user tried this?

Edit:

Ok, I tried with my 3G line. It took some very tactical conversation but I did manage to persuade the Verizon rep to dig deeper and she did verify the $30.00 UNLIMITED 4G hotspot feature. At first she said there was nothing but she eventually found it. However this is ONLY AVAILABLE TO 4G customers and they cannot add it to 3G phones (in my experience). So no luck for us 3g users. :(

I suppose one could buy a new 4G phone, add the feature, and return the phone for a nominal restocking fee. Although, I feel that your plan would change from 4G to 3G if you were to go this route, and all would default to your previous plan.
[HTC Rezound] nkd:
They can probably switch you back, but I doubt they will do that. They will most likely close down the loophole and let people ***** about "my friend got it, why can't I get it" kind of crap. They will probably ignore you. I am sure the people that were mad at us for using the loophole have already called and told verizon because they don't want another few hundered people on online forums using unlimited data thinking that we don't deserve it for some reason.

Hell if verizon stopped charging 6gb hotspot for 50 bucks and allowed me to keep my 10gb plan and let me tether with it, than I would happily pay 50 dollars. If you are going to limit my data, why the hell does it matter how I use it? Let me use my 10gb the way I f'in want. That is what pisses me off the most. We as consumers don't deserve that.
[HTC Rezound] 4ktvs:
I tryed it and got shot down. she tryed to add it and it failed. How and when should I try again?

HELP!!!
[HTC Rezound] feralicious:
Probably the sooner the better in case they shut it down. Seems to just depend on who you get. My rep first said it didn't exist, then I told her my friend told me to get the unlimited hotspot so she put me on hold. When she came back she said she can do it and I would also have unlimited web and email and I said that's fine.

Did they say it wasn't available or that they wouldn't do it for you? If it's that it's not available I would press it by saying your friend has it so it must be available somehow.
[HTC Rezound] 4ktvs:
OMG!!! 2rd try and bam unlimited
[HTC Rezound] WORDMAN713:
Same here. The first lady said right away oh we have to switch you to unlimited I said sure. Then came back and said it wasn't possible. The second time I called I said the same and he did it. I even asked how to setup the hotspot :-) (although I already knew), I am all smiles here. thanks for the tips they paid off guys!

Sent from my Rezound aka Sleeping Giant!!!
[HTC Rezound] 4ktvs:
1) Thank you OP so much

2) My friend who works for them said HOW and I told him how and he said it was a BIG pain just to put them back on unlimited if there phone died. Thanks again OP
[HTC Rezound] nbaj2k:
Hoping the Nexus comes out Friday so I can give this a try... assuming its not too late...

Just a question. So unlimited 4G hotspot used to be available to users which were grandfathered in having the unlimited data package, is that still the case? And users with tiered plans are only supposed to be able to get the tiered hotspot data, or is there a promotion for unlimited hotspot going on right now? I apologize, just trying to make sure I have the background info correct before I call. This is definitely a game changer for me and would easily get me to switch to Verizon, even paying more monthly (I'd be losing my $50 Sprint SERO plan).

~J
[HTC Rezound] nkd:
True unlimited grandfather plans are only able to get the unlimited hotspot. That is the whole trick, if you can get a rep to add the unlimited hotspot on your account than you automatically get switched to unlimtied data. They both go hand in hand. If the rep says that you have to have unlimited data than they are really doing their job right, lol. You just have to get one who will be willing to add it to your account. Mine said that she can try to add it but not sure if it will work, but when she added it, it automatically switched me to unlimited plan.

The first person could not do it, she said the system wont let her add the feature and she had to talk to someone and came back and told me that I had to be unlimited grandfathered customer to sign up for that. So she probably didn't have the rights to add it to my account. The third rep, she said she was an account specialist and the system appearently let her add it to my account. It might have to do with who you connect with. I talked to both and the second rep had no problem adding it to my account.
[HTC Rezound] nbaj2k:
Thanks for the info, I definitely appreciate it. So it seems that it is the luck of the draw. I'd assume that they would notate your account each time you called in so that they would see that a person has asked the same question so many times. So you just kept hanging up and calling back? I'm really hoping I can make this happen, hopefully it isn't an issue calling and trying to add this the same day that I get the phone.

Of course my luck I'd get it, and it would get removed from my account AFTER the double the data promotion is over....

~J
[HTC Rezound] y2jdmbfan:
Tried twice tonight. First time was a guy, and he put me on hold after the computer wouldn't do it and then came back and said I could only add 2GB of Hotpot data to the account. Only grandfathered plans could do unlimited...Basically what I figured would happen. Second call about a 1.5 hours later and I thought the woman was going to do it, she even said "I remember this promotion now for the HTC Rezound, that is the phone you have, right?" I said yes, but apparently she didn't have the authority to add it either, and then came back and said because I have the 4GB promo data plan she couldn't add the unlimited 4g hotspot. I asked her if she could remove the promo plan, but she wasn't interested in pursuing it any further after she put me on hold the second time. The people that have gotten it to work, what option are you picking after dialing 611? I was trying option 4 and then manage features. Is this what the people who have had success are doing?

Thanks,

Y2J
[HTC Rezound] nkd:
They dont notate your accounts unless you request them to do it. If you don't want the feature you simply thank them and try again. I have never had any notes on my account with any provider without knowing that my account was notated. They only do it so they can reference it in the future, no need to add a note to account if you wanna add a feature. Unless ofcourse you confront them and sound suspicious.
[HTC Rezound] 4ktvs:
If they say no then thank them and try again. Do NOT confront them, that will not help at all and mess up your odds.

Just be nice and wait and then it should work. If you can't get it, then geting all mad at them will NOT help you one bit.
[HTC Rezound] cveez11:
one call to *611. took about 2 minutes. now unlimited. WOW. Thanks!!
[HTC Rezound] jmorton10:
That is EXACTLY what I'm afraid of.

I have unlimited, but my Wife is on the promo 4g for 2g price.

I was going to try getting her unlimited, but I don't think she will ever use 4 gigs anyway & I don't want to risk losing the 4g's.

~John
[HTC Rezound] AtLemacks:
*4GB, you aren't going to lose 4G service.
[HTC Rezound] Dblfstr:
(THIS IS FOR THE PEOPLE WITH ONLY 3g PHONES)

I have a plan,

Today I am going to call Verizon again to try and add the 4g hotspot even though I do no have a 4g phone.

The plan:

Call Verizon and start discussion on how I am "going to trade my phone to a friend for a Rezound.

I will say that I am going to get it later today (after work) but I want to go ahead and switch my plan in preparation.

*I will have to make sure that my phone will still work after this switch

Once switched to the 4G plan, ask to add the mobile hotspot. Since I confirmed the existence of said hotspot yesterday I should be able to coerce the rep to find it if a problem arises.

After the changes have been made, I can go and remove the hotspot feature.

Now, if there is any question of why the feature was added and quickly removed, it is because my friend decided not to trade.

I think I run the same risk as everyone else in haveing the plan revert to my original, but this might work.

I will report back.
[HTC Rezound] roflcopter321:
Indirect agent here, your idea isn't going to work. As an indirect I wasn't able to make the change to my own account, but they were able to do it over the phone (I have a 4G phone).

To have the 4G data feature even added to your plan you have to have a 4G device on it. So, to get that put on you would have to have the device ID and sim card ID for the 4G phone in order to be switched.
[HTC Rezound] Dblfstr:
It is on our flat earth, in the center of our solar system, where new Verizon customers cannot get unlimited data...

Do I think it will work? Probably not.

Will something bad happen to me if I try? Nope.

If it does work?
[HTC Rezound] roflcopter321:
Definitely won't work but all the power to you.
[HTC Rezound] chaoscentral:
Actually that is 100% wrong, I work for VZW directly, and it is company policy to notate EVERY account you touch. Even if you look up someones upgrade date you need to notate it as to why you were in there. This is to prevent things like phishing, fraud, and is also for holding reps accountable for their actions. Just because you didn't tell them to notate the account doesn't mean it isn't.
[HTC Rezound] jmorton10:
I was about to post the same thing.

My Brother used to work for VZ & he said the same thing..........

~John
[HTC Rezound] Dblfstr:
First attempt was a failure. The lady I spoke with claimed that the 4g unlimited hotspot feature was a promotion from March to July and that is was no longer available. The lady yesterday was ready to add it to my account (if I had a 4G phone).

However, I did engage in a conversation with the rep about how plans change when phones are swapped. This is not automatic. So, theoretically, if I activated a 4G phone (or had them activate one in the system) I could add the 4G hotspot, get unlimited data, remove the hotspot and reactivate (or reactivate in the system) my 3g phone and keep unlimited.

She said that the 'feature', 4g hotspot, would have to be removed since my phone would not support it, and therefore I should not be charged for it. But the data plan would remain the same.

Now if I can get a rep to pretend that I have a 4g phone in their system, add the hotspot, change my data plan, then reactivate my 3g phone, I would keep the unlimited data portion but not the hotspot.

Will report back.

---------- Post added at 02:37 PM ---------- Previous post was at 02:33 PM ----------

True, and that is the way with most companies of this type; cell phone, cable, etc.

However, the fact that the notes are there means nothing. I rarely have the rep know what the hell I am talking about (if I have a recurring problem or such) until I TELL them to see if there are any notations from previous calls. At that point they look them up and verify what I have most likely already described in great detail to some other technically inept schmuck the previous day.

This cannot be a blanket statement to cover all reps, but I am sure plenty do not check.
[HTC Rezound] feralicious:
That's a lot of work! lol.

For some (strange!) reason I just got it in my head that the VZW reps are watching this thread and seeing how many hoops they can get you to jump through while they sit there toying with you, laughing. lol.
[HTC Rezound] Dblfstr:
They are! Notice the little comments from "I'm a Verizon employee" with only two or three posts lol.

As for the work, if I can get them do it in the system, it is a simple as a phone call for me. I have to make phone calls every day anyway, and get paid for it.
[HTC Rezound] y2jdmbfan:
Finally!!!! I called this morning and got through on the first try, no questions asked, I just asked the guy for the $30 mobile hotspot and he said no problem, and advised I now had unlimited data as well!
[HTC Rezound] j0hnnyn:
What information do I need to provide for the rep to access my account over the phone?
[HTC Rezound] roflcopter321:
Your name, and either the last 4 digits of your social security number or your billing password if you have one. Also you need to be the primary account holder or be setup as an authorized user.
[Motorola Droid 3] daywalker04:
These files are for UMTS XT860 Models.

Bell Canada users should be able to flash these files, but as always you do so at your own risk ..... there may be no going back.

Fastboot package for UMTS XT860 Vivo Brasil

Android 2.3.5 ------ Blur_Version.5.2.440.XT860.Vivo.en.BR

p2b_solana_umts_solana_vivo_br-user-2.3.5-5.5.1-112_SLU-44M-111006-release-keys-Vivo-BR.xml.zip

Fastboot package for UMTS XT860 TIM Brasil

Android 2.3.5 ----- Blur_Version.5.2.420.XT860.Brasil.en.BR

p2b_solana_umts_solana_tim_br-user-2.3.5-5.5.1-112_SLU-42M-110930-release-keys-Brasil-BR.xml.zip

Fastboot package for UMTS XT860 Retail Brasil

Android 2.3.5 ----- Blur_Version.5.2.390.XT860.Brasil.en.BR

p2b_solana_umts_solana_retail_br-user-2.3.5-5.5.1-112_SLU-39M-110926-release-keys-Brasil-BR.xml.zip

Fastboot package for UMTS XT860 Claro Argentina

Android 2.3.6 ------ Blur_Version.5.2.560.XT860.AmericaMovil.en.01

p2b_solana_umts_solana_claro_ar-user-2.3.6-5.5.1-112_SLU-56M-111106-release-keys-AmericaMovil-01.xml.zip

Fastboot package for UMTS XT860 Retail Latin America

Android 2.3.6 ------ Blur_Version.5.2.560.XT860.Latam.en.01

p2b_solana_umts_solana_retail_la-user-2.3.6-5.5.1-112_SLU-56M-111106-release-keys-Latam-01.xml.zip

Fastboot package for UMTS XT860 Iusacell Mexico

Android 2.3.6 ------ Blur_Version.5.2.570.XT860.Latam.en.01

p2b_solana_umts_solana_iusacell_mx-user-2.3.6-5.5.1-112_SLU-57M-111107-release-keys-Latam-01.xml.zip

Fastboot package for UMTS ME863 Retail Hong Kong/Taiwan

Android 2.3.6 ------ Blur_Version.60.2.200.ME863.Retail.en.05

SOLANAUMTS-HKTWN_SLNCU-60.2.200_Fastboot-service.xml.zip

These Fastboot files can be flashed with RSD Lite.

Extract the contents of the zip file to a folder on your Desktop and point RSD Lite to the XML file inside the package folder. The program will do the rest.

Firmware Downloads:

Atrix 2 Firmware---ATRIX Froyo Firmware---ATRIX Gingerbread Firmware---Defy Plus MB526 Firmware---Defy MB525 Firmware---Milestone 2 A953 Firmware---MB632 Pro Plus GSM---Verizon Firmware---XOOM 3G---XOOM WiFi---Milestone 3 Firmware---XT910 Firmware
[Motorola Droid 3] mvp3:
great

sofa
[Motorola Droid 3] btn21:
I'm guessing it'll be rootable with the zerg method. But it'd be interesting to see if bootstrap works... if so, we finally have a safe fallback when making custom ROMs.
[Motorola Droid 3] Endoroid:
A few questions

What's the difference between the 3 files?

Are these the original system versions or updates?(ie do they have the cell standby fix, blue camera tint etc)

I guess that's it

Sent from my rooted xt860
[Motorola Droid 3] Endoroid:
Bootstrap works on the xt860 use Droid3CWbootstrap.apk I think its on hashcodes site. Safestrap doesn't work however

Sent from my rooted xt860
[Motorola Droid 3] daywalker04:
All are original complete systems and radios. 2 of them have operator/carrier customizations from Brasil and one is a Retail/Generic version for Brasil.

I don't know about any bug fixes or problems
[Motorola Droid 3] Rick#2:
How lucky is this. I just soft-bricked my Bell XT860 yesterday while half-asleep, ended up flashing the ME863 ROM mentioned in another recent thread (which actually did resurrect my phone, by the way) and now I get to test this one out. Sweet.

At least Portuguese is easier to decipher than Chinese! :D
[Motorola Droid 3] btn21:
I know bootstrap works on the Bell XT860 4G, I currently have it installed...

The question is whether it works on these ROMs. It does not work on a XT860 with ME863 ROM, so I would be careful with making such a statement without confirming first.
[Motorola Droid 3] Rick#2:
I'll tell you guys if either Safestrap/Bootstrap work on a Bell XT860 flashed to one of these fastboot sets in a few minutes.

---------- Post added at 10:30 PM ---------- Previous post was at 10:27 PM ----------

...after I redownload another one of the packages. I downloaded the first one and got an "Unexpected end of file" error in WinRAR and then realized I must have aborted the download somehow. Hope it doesn't take as long as it did the first time to download... hehe.

So much for going to bed early tonight.

---------- Post added at 11:14 PM ---------- Previous post was at 10:30 PM ----------

Good news boys, as expected it flashed without any problems whatsoever, rooted with zergRush and last but certainly not least, I can get into Koush's Bootstrap from the Market now. Good ****! Just to reiterate, I've gone from a Bell XT860 -> ME863 -> Vivo XT860 (Using Blur_Version.5.2.440.XT860.Vivo.en.BR package from above). Thanks OP, you're the man.

Now I'm going to try the unthinkable... and try to restore my most recent Bell XT860 nandroid backup over top of this. Otherwise, I'm happy just using this one anyways now that I can get into some form of custom recovery!

So much for having to rely on the Chinese ME863 now... thank you Brazil!
[Motorola Droid 3] Rick#2:
Great news, I was able to restore the backed up /data partition from a previous nandroid backup of my Bell system before I flashed over to this Brazilian update. Got me out of a brick and everything, as far as I can tell right now, is pretty much the same as it used to be on the surface at least. Seeing as how I can root it and I have access to the CWM recovery, I'm set.

While this isn't exactly a perfect match for the Bell XT860, I think it's likely better than the ME863 fastboot files I was using earlier
[Motorola Droid 3] Willis111:
Were you trying advanced restore of data or fully restoring your bell system?
[Motorola Droid 3] Endoroid:
Sorry I should have been clearer. I am aware no bootstraps seem to work on me863, however some other threads have had some confusion on what works on bell xt860. It seemed some people were unaware we could make nandroids on bell xt860

Rooted xt860, debloated and overclocked to 1.1
[Motorola Droid 3] Endoroid:
I'm curious if this rom still has cell standby as one of the biggest user of battery. And battery life on general, same as on bells rom?

Rooted xt860, debloated and overclocked to 1.1
[Motorola Droid 3] Rick#2:
That would have been the smart thing to try... don't know why I didn't notice that option! I'll check it out.

---------- Post added at 09:53 AM ---------- Previous post was at 09:52 AM ----------

Too early to really tell anything, I'll see today if that issue has been addressed.

*** EDIT ***

Okay, I just restored the data tarball without any problems and my phone booted up just fine, everything is good. This is great, still a little sketchy but it's better than nothing in terms of a fastboot to restore our XT860s with.