yashsingh1/xdaforums huggingface dataset:
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Jade Eyed Wolf:
I don't think you'll have any issues. It seems like this problem predominantly affects old customers who still have grandfathered unlimited data. Since you're a new subscriber, you should be fine.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] aaronsv425:
I just got off the phone with AT&T. In the end, she stated that AT&T has complete rights to tell you which phones you can or can not use. She stated that she came from T Mobile and since she couldn't get the data plan transferred to her T Mobile phone, she had to purchase another phone. She further went on to state that if the IMEI is not in their system, there is nothing they can do, and it is withing their rights to refuse to allow a fully function phone since they don't sell it.

I told her this was unacceptable and I wanted to take further action. She gave me their arbitration page on their website.

While typing this post, I got a phone call from office of the president at AT&T, because I too sent an email to the email address provided in this thread. I spoke with a Veronica for about 5 minutes. She said she will research it and contact me in 24 hours, but, she stated as well that if the device is not purchase from AT&T that they can not guarantee it will run on their network.

Hope this helps. I really think everybody who got the texts needs to email the president's office as others have.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
I didn't want to do this at the risk of *****y emails being sent to executives, but here are the contact emails:

Mark Collins

Senior Vice President AT&T Mobility and Consumer Markets

MC6582@att.com

Randall Stephenson

CEO of AT&T

randall.stephenson@att.com

If you chose to contact these individuals, PLEASE state your case in a grammar correct and professional tone. None of this THIS IS NOT FAIR I'M SUING talk. You can certainly catch more flies with honey than vinegar.

Again, keep you tone and case professional and well-written. If we piss them off, they may just ban the device from their network all together.

I did hear back from Mark and he is looking into it.

I simply don't see a legitimate reason why AT&T is not recognizing this as a smartphone simply because the IMEI is not in their system. We are all in over $700 for this unlocked GSM device and it should function as such on the open GSM network under GSM standards. The irony here is AT&T is planning to launch this very device in 2012, so us early adopters don't deserve the threats we are receiving about our plans not being compatible.

Again, only use these emails if you have a level head about it. Don't attack them unless you want to ruin it for everyone.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] 5150Joker:
The LTE Note is coming to AT&T so instead of furiously writing AT&T execs emails, run a generic IMEI for now and see what AT&T does with the Note. If they sell it as a smartphone, then you all have a very strong case and AT&T will let you do what you want. With that said, I haven't gotten any text messages yet.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] inurb:
The IMEI for the Note is obviously already in their system if it is being recognized as a galaxy tab. Somehow I think the IMEI's are a similar string in the first few digits thus causing the confusion in AT&T's system.

Can anyone confirm if the IMEI of the Note is a similar strand of numbers like the Galaxy Tab?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] RMXO:
If he was on a 4G smartphone plan he would of never gotten the call hence my reply. So, AT&T checked his IMEI & thought it was a tablet. They caught him red-handed. Sucks because I was planning on doing the MediaNet for my mom when I get her on an international phone but I'm not going to bother now.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] cushcalc:
In USA what in the world would we switch to? AT&T has the HSPA+ bands we need with the Note!
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] starbuck123:
Since you were already on the smartphone data plan, maybe you can just show them it's a phone and not a tablet and have them switch you back to the unlimited plan? I'm not sure if they'll make you switch to the new smartphone 2gb plan since it's not a iphone though. So it's really up to you if you want to take that risk or not.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] RMXO:
I highly doubt they will make him switch to a 2gb or 4gb plan,.but they will might switch him to the unlimited 4g plan though.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Darrius777:
It wouldn't matter to me as long as I can keep unlimeted data. I'll probably go back to the iphone when the next one comes out.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] intruda119:
All I can say is User Error. This is what happens when someone doesnt know what there doing. Ive been running dumbphone plan since 06 and never had this issue with ATT. The only way they would think you need smartphone plan, is if you told them. Maybe not intentional but you had to tell them something.

idiot.

With the 500 threads that pop up everytime a compatible unlocked att device comes out, new people have to make it complicated. Why get a smartphone if you cant figure this out. Stick with iphone and make it easy on yourself.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Darrius777:
Like i said, I have an unlimited data plan. I don't have a dumbphone plan.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] juiceppc:
Can someone inform me what the "4G APN" is?

This is what I have in my Note

Name: AT&T WAP

APN: wap.cingular

Proxy: wireless.cingular.com

Port: 80

Username <not set> - Leave this alone

Password: <not set> - Leave this alone

Server: <not set> - Leave this alone

MMSC: http:/mmsc.cingular.com

MMS proxy: wireless.cingular.com

MMS port: 80

MCC: 310

MNC: 410

Authentication type: <not set> - Leave this alone

APN type: internet + mms

However I do have an unlimted Android Data plan at 30$ a month. Heck I never go over 2 gigs so they're actually making an extra 5$ bucks off me...
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] fosselman:
I got an email and text as well today. Not sure what to have my settings at either. Have mine at

Cingular APN:

Name: Cingular 410

APN: wap.cingular

Proxy: null

Port: null

Username: WAP@CINGULARGPRS.COM

Password: CINGULAR1

Server: cingulargprs.com

MMSC: http://mmsc.cingular.com

MMS Proxy: wireless.cingular.com

MMS Port: null

MCC: 310

MNC: 410

Authentication type: null

APN Type: internet + mms

edit:

I have the unlimited $30 plan.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] juiceppc:
Holy ****. I'm going to expect this text soon. WTF already. ATT is a bunch of ****ed up dickheads. Didn't they claim they are an "open" network allowing unlocked devices to run on their network? ****in A the Dell Streak is 5 inches this is only .3 larger.

I'm thinking it's because the screen is HD. More data comes through. But what about the Nexus Prime? However if I'm not going over 2 gigs then what the **** do they care? I swear... Literally. lol.

Is there any way to tell what our IMEI comes up as? Can we root and change our IMEI? That's probably illegal... I personally don't think 5.3 inches qualifies a tablet. Anything 7 inches and up I think.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] maxh:
AT&T boils my blood! I would switch to T-Mobile in a heartbeat, but really want the ability to use international devices with at least HSPA+ connectivity, rather than waiting months or forever for them to come out with their own gimped version of the latest and greatest devices. But if they take the Note from me, I'm gone.

I'm currently on a smartphone plan, but was considering moving back to dumbphone data; I'll hold off a little longer. I'm worried, because while some keep harping on the OP and others having problems, saying they did the dumbphone thing wrong, some of them were on smartphone plans.

I've said it many times before, and I'll say it again even more vehemently: WE NEED A GOOD WAY OF SPOOFING IMEIs!!! It's illegal in some countries (where they blacklist stolen phones) but it's NOT illegal in the United States (where we don't blacklist.) Please, someone who's a more capable developer than I (not very hard to accomplish), please work out a way. If XDA has a problem with IMEI discussion since it's a fairly international site, someone please start a separate site for just that topic and link to it! I'll donate! Heavily, if a decent non-device-specific method is developed. I'd throw in $100 up front as a bounty, and donate $50/mo for at least a year for hosting fees, just because I feel this is a noble cause. Once again, it's not illegal in and of itself here in the US, and no nefarious purposes for it here (unless you consider thwarting AT&T's dastardly control measures nefarious...)
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] les_garten:
I got the same message today.

Haven't called them yet. Probably do it tomorrow.

I have used a total of 54 mb H+ data since turning on the note and I was using the 410 apn info.

Here is how I think mine got triggered.

Yesterday I was setting up my note to listen to my Shoutcast stream.

I'm betting they have a "script" that looks for protocols and traffic shapes, kinda like Sandvine, and it kicks out mismatches against the data plans. I have the old $15 unl data dumbphone plan. If I were them, I would do that.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] maxh:
Wow. This and AT&T is really burning me up right now. I went to Engadget and sent them a tip, linking to this thread and asking them to write an inflammatory article, painting a picture of what scum AT&T is. I don't know if they will, but I encourage all of you to do the same. Go to engadget.com and look near the top on the right for a link titled "TIP US". Click on that and enter the information.

I also included a link to the link ChodTheWacko posted on this thread about the guy with the galaxy tab 7 that got screwed over. I explained how AT&T is claiming tablets are data only devices and can't have voice/sms, so they're canceling users' data plans, and mentioned that yes, that's very counter-intuitive. The reason they do this is that they have the little problem of how they tie the contract to the voice plan, so they can't just go and cancel the voice plan, can they... so instead the cancel the data plan to be a dickhole.

AT&T just can't stand for a tablet user to get by using only a tablet, and only paying one bill. They care naught for innovation or customer convenience, and insist that anyone that wants to use a tablet must carry both a tablet and a phone, and pay them twice. This is going too far.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] SNiiPE_DoGG:
just because you got caught doesnt mean you should bring more attention to this and screw everyone else over.

stop being so selfish. I dont want engadget anywhere near this.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] maxh:
I didn't get caught (yet) and there are people here that are on the smartphone plan that are getting booted. If they're booting people regardless of smartphone/dumbphone plans, don't you think this is a serious problem? Do you think an article on this is going to somehow bring more attention from AT&T and cause them to boot more people? This is an automated system they've clearly put in place that's already doing it. You may already be on the chopping block . If you ask me, negative publicity will either have no effect or maybe, just maybe, 1 in a million chance, cause them to do the right thing.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Darrius777:
I disagree. I think more attention should be brought to it so we can come up with a solution. If no solution can be found then at least we can save people some money before they buy the note thinking they can use it on their existing plan.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kirkla79:
Anyone on a 4g unlimited plan been hit yet?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ChodTheWacko:
There is no need to overreact yet. Our phone runs gingerbread, not honeycomb. Imea searches list our device as a phone.

There's no need to go up in arms unless one of us is unable to get a voice plan for the note.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] juiceppc:
Yeah I agree however I do see maxh's point as well. The way I see it ATT would be discriminating against larger sized people and people with vision issues. I don't want a baby sized phone and screen like the iPhone. And even a 4.3 inch screen isn't as large as I would like. I want a Galaxy Note. The dang thing has voice and an EARPIECE built in.

It's just another way for ATT to meddle. But this would be one of the few instances I would like the govt to step in and regulate. I mean society is stepping into the digital age everything is connected to these dang carrier networks. They are going to get out of control soon and do whatever they want. In about 2 years I can see the average "cell phone" bill per user being 150$ USD a month. With the way technology is going and the depreciation of their towers and network it should be getting less expensive for ATT to run.

I wonder if Samsung would do a firmware update to not label the Note as a ... whatever ATT is calling it?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] foxmeister:
As an outsider looking in, I think part of the problem is that you don't seem to gave a truly competitive cellular carrier market in the US. The whole industry seems to be run as a cartel, and there are obvious signs of collusion between carriers.

For example, the original Galaxy Tab 7", when released outside North America had the capacity to make and receive phone calls. When released in the US, all 4 major carriers decided to cripple the device's voice capability. I question whether all of them made the same decision individually, because I'm sure if one of them had decided to sell the Tab with phone functionality, they would've ended up getting a lot more sales.

I do speak with some direct experience of the US cellular companies, because I've owned property in the US for coming up to 15 years now, and have had cellular service (mostly prepaid) on several US carriers. Compared to say the UK, most of the carrier offerings are, whether prepaid or on contract, much more expensive than their UK equivalents.

Regards,

Dave
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
Nobody (well, I'm not) is "furiously sending emails." I am simply trying to understand why the IMEI is coming up as a tablet when the device is clearly a smartphone.

My correspondence is professional and factual.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Funk2641:
What data plan are you using, out of curiosity?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] dscline:
That's a funny choice of words on her part. Saying it may not run on their network makes it sound like a compatibility issue. As if the phone physically just won't work on AT&T's network (which obviously isn't the case). There's a big difference between "we can't guarrantee it will run on our network", and "we can't guarrantee we'll let you use it as a phone on our network".
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kirkla79:
For those nervous about deleting the efs folder contents, there really isnt much to fret over. Back up the folder on your device and your computer, then delete the contents of the efs folder and reboot. Now you have a generic imei.

I have deleted, replaced the contents, and redeleted again, without any issues.

If you are comfortable with rooting, or flashing anything this is really no different than any of that.

Just remember to BACKUP
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] gman901:
Just curious, do I need to root first to access and remove the efs folder? I just ordered one and I am a little worried about them cutting me off. I would prefer not to root the phone; however I will if I need to. I plan on just popping my sim from my iphone, so if I get the text, will removing the efs folder fix the issue?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Jade Eyed Wolf:
Yes. Root access is required for this to work.

If you want to be extra thorough, I would suggest not even getting onto AT&T's network in any way shape or form until you have backed up and deleted the contents of the /efs folder first.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kirkla79:
Yes, you need root access.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Skiddledank:
Started a thread on this in General but think it appropriate here too. It would seem Korea is going through the sme thing. Here's what's going on...

http://asia.cnet.com/blogs/lte-samsung-galaxy-note-isnt-welcome-in-korea-62212571.htm
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Funk2641:
Talk about a controversial device
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
Wow, innovation stifled by carrier greed. Who's shocked (not me).

My EFS folder will be deleted when UPS drops this thing off in a few hours.

Anyone have a good guide on how to root, delete (and backup) the EFS folder so I don't brick my phone in the first few minutes of ownership? I'm on Windows so it should be pretty straightforward (plus, I've rooted most every device I owned).

Thanks.

Edit: In the (unlikely) event AT&T says "ok, Note IMEI's are good to go" can I just re-instate the EFS folder and be up and running without incident? I fear the generic IMEI that's generated will eventually be killed, so I want a backup just in case.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] p51d007:
email/phone call

I too wrote emails Sunday, and I got a phone call this morning...

I let it go to voicemail since it was a number I had no idea. Was someone from

at&t responding to the email, wanted me to call back an 888-number, but I deleted the number before I wrote it down LOL.

Noticed I got an email back from them also wanting further information.

Not that it will get anything down, but at least SOMEONE is at least responding.

Who knows...maybe (I still have my doubts) they don't know it is being blocked.

Wonder if you are still on the OLD unlimited plan, went in, wanted to change to a tiered data/phone plan, THEN popped the sim in the phone...would that trigger the text of doom?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kirkla79:
For rooting just read through this thread:

http://xdaforums.com/showthread.php?t=1329360

As for deleting the efs folder contents, first BACKUP on both phone and computer, go into the folder and delete contents. Then reboot.

As for replacing, go back to the efs folder and delete contents, go to your saved backup, copy contents of folder, then paste into efs folder. Reboot.

I have deleted, put original imei data back in and deleted again without issue.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Jade Eyed Wolf:
I know it's technically "illegal," but in just this case, I really wish there were some easy way of swapping the IMEI of my Note with the IMEI of my SGS2. That way, as far as AT&T could see, "nothing changed."

*sigh* Stupid laws...
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] Siriack:
I research that too... not possible.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
UPS should be here any minute with my Note from Amazon. Here's what I plan on doing since AT&T is not responding to my inquiries:

Before touching my SIM, I will:

1. Root:

http://xdaforums.com/showthread.php?t=1329360

2. Backup then delete the EFS folder:

http://www.xda-developers.com/android/backup-and-restore-your-efs-folder-on-samsung-devices/

4. Install root explorer:

http://www.apktops.com/root-explorer-2-16.html

5. Set up the APN:

Name: AT&T

APN: wap.cingular

Proxy: leave blank

Port: leave blank

Username:WAP@CINGULARGPRS.COM

Password:CINGULAR1

Server: leave blank

MMSC: http://mmsc.cingular.com

MMS Proxy: wireless.cingular.com

MMS Port: 80

MCC:310

MNC:410 (note. this could also be 310, 41 or 15)

APN Type: leave blank

6. Give AT&T the finger for being a*hols about this device.

7. Profit?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] maxh:
Looks like a plan, though I would install root explorer first then use it to do the /efs folder modifications. And it looks like you can just delete certain components in the /efs folder associated with IMEI to do the trick. There may be fewer problems down the road if you only delete those certain files, rather than everything (at least one has suggested possible roaming signal issues associated with deleting the whole thing.)

Are you going to stick it to them by using the $15 unlimited medianet plan with your generic gsm #? I'm pretty sure those apn settings are the same ones used by that plan. It would serve them right to lose $15/mo. for pulling this crap.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
I pay $30 for grandfathered unlimited. Are there better APN settings for my scenario?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] p51d007:
Got another phone call from at&t tonight. Some office drone wanting to know when a good time for the correct person to "handle my problem" to call me back WTF?

Here is how I feel the next call will be...

Sorry, we are not going to allow any phone that isn't sold in the at&t stores on our network. Don't like it, go somewhere else. We can't guarantee a good user experience unless we vett the phone ourselves bla bla bla.

Yeah, unless you change it the way the manufacturer intended it, change processors so you can exploit the (15??) places that actually have true LTE, charge us more for less, and of course we can't have any device on our network that shows up our beloved iPhone.

I give that idea about a 75% chance...and this one about 25% chance

I'm sorry, we had no idea those devices were being blocked. The president

has instructed me to get those IMEI numbers unblocked.

I give this idea about a 0% chance of working.

We're sorry, give us your physical address and we'll send you a brand new

Galaxy Note with LTE to use and let us know how you like it on our network.

LOL...hey, it's almost Christmas...we can dream can't we?
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
At least you got called back. I got a "we're looking into it" email from the VP.

Translation, silence until I give up.

Whatever. There goes my EFS folder. I win.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] getmouse:
off

off topic ICS came out today for my Nexus s
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
I backed up my EFS folder, but cannot delete/rename it with Root Explorer because it says the file system is read-only.

Help.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kbilly70:
Sounds like you need to mount it as read/write. There is a toggle button in root explorer in the upper right corner.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] kirkla79:
Did you push the "mount as rw " button?

If that doesn't work try copying to SD card and rename
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] ericshmerick:
Worked, thanks.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] uwengdori:
Is Galaxy Note still good to go on AT&T?

Hey guys, thanks for all the discussions. Wish I've read it sooner because I've already ordered my Galaxy Note and should be coming sometime this week :(...

So is rooting->delete EFS->set APN as suggested by ericshmerick supposed to work still?

man I spent so much money on this phone ditching iPhone 4 I really wish this works otherwise I'll be cellphoneless for awhile :(
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] s1mpd1ddy:
Yeah I read thru this thread, but I can't seem to find a definite answer on what I should do..

I currently have an Atrix 4G with a grandfathered UNLIMITED dataplan (4G sim card and everything)..... will this be OK to use on the Note? I noticed one guy had a problem doing it, but it seems like everyone else on this thread is using the old mediaNet plans.
[Galaxy Note GT-N7000 Q&A, Help & Troubleshooting] GenghisKhent:
Any suggestions as to which files in the /efs folder to delete?