yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] corman1:
This is the email they sent me after I emailed them to complain.

I responded to this email asking where is my tablet and where is my tracking number. I told them I want answers not excuses. Am I being unrealistic here? Are we not entitled to know what is going on with our product?

WOW

Thank you for contacting Future Shop in regards to order 1xxxxxxxx. I am sorry for your difficulty but we have not charged you as of yet. The funds have been authorized by your credit card company, and they have a hold on those funds, but we, as of yet, have not charged you. You will be charged when the items ship.

Sorry for the inconvenience. For further assistance, please call us at 1-800-663-2275 or email us at service@futureshop.com.
[Asus  Eee Pad Transformer Prime] von_epp:
I'm having trouble believing that a professional company would give a product they are responsible for to a third party without out some sort of tracking ID. Nor would Canada Post want to accept responsibility for a package, without giving it tracking information. How would they ever determine if something went missing or who's responsibility it was?
[Asus  Eee Pad Transformer Prime] yhzhrm:
I would guess that with the voulme of packages BB and FS ship with CP that BB and FF generate their own shipping labels and tracking numbers. You mean BB slaps a label on a package with my name and address and the CP prints out another label with a tracking number and this number is then given to BB so they can e-mail me. I don't think it works that way.

More likely computer generates a label for my order and the tracking number is then linked to my order. label applied to package and package enters CP mail stream.

I have a feeling the Primes might be dropped shipped from their suppliers and not even making it to their own warehouse.

Anyone who received a CBIL version just after Christmas can you confirm the package labeling for us. Much appreciated.
[Asus  Eee Pad Transformer Prime] von_epp:
This just keeps getting better. First it was Asus' fault because they didn't have any (believable). Then it was Canada Post's fault because they didn't have the tracking number yet (I'm not convinced). Now it's the Credit Card companies fault. Who does that leave to blame? ...I guess us for ordering with them in the first place (that one I'll actually buy).
[Asus  Eee Pad Transformer Prime] corman1:
I demanded answers and this is what they sent. same BS but this csr claims I should have a tracking number "available" by tomorrow.

I have air shipping btw and I should expect to see the prime from2-7 days? Makes no sense. My dock is supposed to be released on the 6th, gee did they order me a all in one package , is that available (dock and tablet in one box).

Thank you for contacting Future Shop in regard to Order # 1xxxxxxxx.

Your order is in progress for shipping and awaiting the release for shipping by Canada Post and has not yet been assigned a tracking number. You should receive an email with this confirmation number once the item is pick up from Canada Post. Also you can sign into your online account and select My Orders and you will find the tracking information after you are assigned one. You can expect to receive your order within 2 to 7 business days after you reciever your tracking number. If there is no delays with Canada post your tracking number should be avalible by tomorrow.

If you have any further questions or concerns, please contact us again by emailing service@futureshop.com or by calling 1-800-663-2275.
[Asus  Eee Pad Transformer Prime] von_epp:
That's a good point. They probably do them in bulk, which might bring legitimacy to the claim that the bottleneck is Canada Post. Best Buy probably gets them from Asus in batches and then ship a batch to Canada Post (if it doesn't go there directly in the first place) along with the shipping info for the corresponding number of pre-orders, Best Buy will likely have a tracking number for the batch, but not the individual orders in that batch until Canada Post goes through and assigns them. It's fun guessing what's going on the behind the scenes, but it'd be great if Best Buy would just tell us.
[Asus  Eee Pad Transformer Prime] goraps:
My Order Status page now shows a tracjing number Yeah!!! The only proble is that the Canada Post site does not recognize it yet. I have hadd that happen before with many other purchases from places like amazon and others. This usually means that Best Buy creates the tracking number using a system that CP gives them and that Canada Post will get the tracking number in their system when they scan the package in. Maybe this means I will have it before the weekend!!!
[Asus  Eee Pad Transformer Prime] Vaanhoot:
When did you preorder yours. Mine hasn't changed and I have one preorder from November 23.

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] Minupla:
Canada BestBuy Nov order

I just called BB regarding my order, and was informed that despite what it's showing on the website it went out today and they provided me with a CanPost tracking #. Tracking number's not yet active in Can Post's system but that's fairly normal. So hopefully a prime is on its way to me as I type!

Min
[Asus  Eee Pad Transformer Prime] goraps:
Mine was from Nov. 23 as well. Maybe yous is coming soon too.
[Asus  Eee Pad Transformer Prime] henryyywang:
I just got the tracking info updated on my order details page.

Schedule delivery is today Jan 4, 2011.

I ordered the CBIL version from Future Shop on Dec 27.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Still no change yet but at least tracking numbers are going out now, sure mine will too soon.

Edit: did you get email also?

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] goraps:
No email yet. I was just checking.
[Asus  Eee Pad Transformer Prime] hbk19:
You know, I'm kind of glad that my pre-order hasn't been filled yet. Expansys (with whom I have my pre-order) has already informed me they'll get stock mid-January, and that the units they'll be getting are from a newer batch.

So hopefully, my tablet won't have the defects some people are complaining about (minus GPS problems, which seems to be universal among the TFP) because it'll be from a new batch.

It may even come with ICS pre-installed. :D
[Asus  Eee Pad Transformer Prime] Minupla:
Replying to report that my order has now updated in BB's system. Hopefully for the rest of you Nov ppl soon too!

Min
[Asus  Eee Pad Transformer Prime] Jeff1192:
Finally received shipment email from Best Buy for my Nov 24th preorder!!!
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Still nothing on my Nov 23 order. Must be shipping by location rather than date. I'm in Alberta.

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] anorack:
How many days between charging the CC and the tracking number?
[Asus  Eee Pad Transformer Prime] yhzhrm:
Cannot speak for BB, FS or Staples (don't know who their suppliers are).

FYI

From my source I have access to a Canadian distributor supplier (I will not name the distributor) for ASUS products in Canada. This distributor is currently showing two variants in their system for the Prime. A CBIL version and a none CBIL version. Manufacture parts numbers TF201-B1-GR (SKU#: 4762877) and TF201-B1-GR-CBIL (SKU#: 4773259).

The distributor has all current orders showing as back-ordered. The following are the ETA dates.

CBIL version

ETA Qty

01/07/12 30

01/09/12 6

01/17/12 6

01/19/12 18

01/24/12 24

01/26/12 12

01/30/12 6

02/03/12 6

02/08/12 30

None CBIL version

ETA Qty

01/06/12 18

01/07/12 18

01/09/12 192

01/12/12 6

01/16/12 6

01/19/12 18

01/31/12 30

feb 18

---------- Post added at 06:45 PM ---------- Previous post was at 06:42 PM ----------

Hard to say. My BB order was showing CC was charged December 30th and shipped today (tracking number issued). In checking my CC statement online today the amount never appeared on my CC statement.
[Asus  Eee Pad Transformer Prime] goraps:
Ok so I got the shipping email at about 5:15 pm. Canada Post still has no record of the supplied tracking number.

My CC was "charged" on the 30th and out shipped today. I say "charged" because like FS and BB say the just put a hold for the amount on your card, not actually put the charge through. I suspect that they will put the charge through now that it has shipped.
[Asus  Eee Pad Transformer Prime] wrick01:
So, I spent a whole evening with my CBIL TP

To date, the thing is flawless.

Screen is tight, can't notice leaks.

It's so bright, I think I need to wear sunscreen.

GPS locked on instantaneously, when I was inside. I did have Wifi on, but it locked on in a half second, just like my ipad does, to 20m.

Coming from the Ipad 1, I notice no screen lag whatsoever, and internet browsing is actually better. Remember, the ipad 1 has 256 mb of ram. Don't open too many tabs at once....

I can get exactly the same speeds and signal my laptop and ipad gets. My isp sells me 30 mbps, I get 30 mbps on the Tf201.

Next step is trying it with a file transfer from my GB router/pc, and see how that goes.

Not a blemish, not a scratch. Blazing fast. All that I was expecting from a 500.00 $ tablet.

I'm curious to see if this one was recalled or produced with the correct GPS fix. I guess I could see if it has been tampered with ( small screws seem to have been taken off maybe ? )

Now, all I need to find, is a skin/pouch I had like the original ipad. My ipad is still NEW, after almost 2 years of use. Has OEM apple pouch that covers the screen, and the metal backing... sooo slim!!!

---------- Post added at 06:33 PM ---------- Previous post was at 06:29 PM ----------

this!!

http://store.apple.com/us/product/MC361ZM/B

man that thing went around the world with me, and underneath, my ipad is nothing less than a 10/10.

I need the same thing for my TP....
[Asus  Eee Pad Transformer Prime] Vaanhoot:
When did you order yours? My Nov 23 order still hasn't gotten a tracking number or shipping notification yet. I'm waiting on the phone with BB Customer Support now to see what is up? Has anyone else who preordered Nov 23 not yet receive shipping notification yet?

Edit: well got another bs excuse from best buy. Apparently my order is being shipped from warehouse 10, and only warehouse 1-4 will ship today. Have to wait until tomorrow or Friday for it to be shipped.

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] goraps:
November 23, 2011, 13:38:36 (PST)

That is the timestamp from my order.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Mine is November 23, 2011, 10:00:06 (pst)

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] goraps:
I'm in T.O.

That may be the difference.
[Asus  Eee Pad Transformer Prime] DuranC:
November 22, 2011, 15:48:51 (PST)

That's my time stamp. No shipping information just yet.

Duran
[Asus  Eee Pad Transformer Prime] Vaanhoot:
Okay good to hear I'm not the only one. Mine is being shipped from Langley, BC and was told it won't be leaving that warehouse (warehouse 10) today. Are you in Western Canada too?

Sent from my SGH-I896 running MIUI.
[Asus  Eee Pad Transformer Prime] Dr.Mcq:
Well Finally got my tracking # today.

Order Date: November 23, 2011, 17:08:03 (PST) TORONTO

Does any one know from where these primes will be shipped??
[Asus  Eee Pad Transformer Prime] renozz:
My preorder with FS was Nov 22, and I just got a shipping email from FS at 8:13pm (30mins ago). I went and checked and I have a tracking number from the FS email with Canada Post, but it's not in the system yet.

BTW The DHL package was for my wife, not for my Prime.

@wrick01, did you run all the updates on your Prime before you posted your excellent Prime news??
[Asus  Eee Pad Transformer Prime] goraps:
The last thing I got from BB shipped from Mississauga.
[Asus  Eee Pad Transformer Prime] 5h4d0w:
Order Date: November 22, 2011, 16:51:56 (PST)

Shipping to BC, no update yet - still "in progress".
[Asus  Eee Pad Transformer Prime] urself25:
Hi, preordered on Nov 28. I'm getting mine tomorrow at my local Staples. I have mine shipped there. Ordered champagne gold but it is not available so they asked me if they could change it to a grey model. I didn't mind the color so i said yes. Can't wait to get my hands on this thing.
[Asus  Eee Pad Transformer Prime] DuranC:
Yes, in Vancouver. No shipping information yet as of 7:16pm PST.
[Asus  Eee Pad Transformer Prime] alayambo:
Sorry to interrupt all the BB/FS posts, but I have a question for the folks that ordered from NCIX.

My order was hanging on "Order Processed" for just over a week, which is the last step before "Shipping," but now my order has just DISAPPEARED. Didn't switch to "Shipped" or "Backordered" or "Not in Stock" and not even "Cancelled". Just gone without a trace of the order ever existing.

Is this normal for NCIX or should I be concerned?

I ordered on Dec 21 for in-store pickup in the Langley, BC location, so I guess it's possible that the store received the shipment and hasn't gotten around to calling yet? I've emailed the store but I wont get an answer before at least tomorrow and I'm kinda freaking out :p
[Asus  Eee Pad Transformer Prime] F0l3ert:
Just got a bill and tracking number from November 22nd order at Best Buy.

About time.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
What province do you live in?

Edit: nvm, see in your profile you're from Toronto.

Sent from my SGH-I896 running ICS.
[Asus  Eee Pad Transformer Prime] goraps:
My tracking number now works. Shows expected delivery tomorrow.

Woo Hoo!
[Asus  Eee Pad Transformer Prime] hbk19:
@wrick01

That gives me a lot of hope. Hopefully, my TFP turns out the same.
[Asus  Eee Pad Transformer Prime] Jeff1192:
So does mine but based on the speed of my Boxing Day shipment from them I don't think I'll be getting my Prime until Monday. I'm really not too impressed that Best Buy didn't get these shipped out first thing Tues morning. Then I would have at least had it for the weekend. Just shows that they really don't care about their customers at all. After their screw-up shipping out non-preorders first they should have been doing every they could to get these things to early pre-order people ASAP.

Keeping my fingers crossed....but not too optimistic at this point.
[Asus  Eee Pad Transformer Prime] nooganator:
Finally! Got shipping Conf. Last night at about 8pm Atlantic time. wont be here till Monday says CP.
[Asus  Eee Pad Transformer Prime] yhzhrm:
Same here. Shipping from from MISSISSAUGA with ETA delivery to Halifax on Monday, January 9th. Shipping info indicates expedited parcel.
[Asus  Eee Pad Transformer Prime] Sobai:
I've pre-ordered mine on Staples.Ca. The confirmation email said I should have it by the 12th of December, but I'm not holding my breath.
[Asus  Eee Pad Transformer Prime] xGary:
So what is the current date for in store release?

My Amazon.ca preorder is said to have a delivery estimate of Dec 20-21. But I noticed on the product page the date is updated to "This item will be released on January 31, 2012." although it still says Dec 20-21 on my delivery estimate. So what is the date going to be? x_X
[Asus  Eee Pad Transformer Prime] SS2006:
when i preordered from Futureshop.ca a week ago it said December 5

right now the product page says nothing..

if its december 22 indeed..thats just wayyyy too long

this thing has been announced, reviewed and tested, just waiting to be released..comeon
[Asus  Eee Pad Transformer Prime] SwissyChief:
I finally pre-ordered. After looking around for a 64GB grey, I found that NCIX was the only place who still had these up on their site, so I added it to my cart last night. This morning I went to pre-order on another computer, but it wouldn't let me add the item to my cart!! Good thing it was still in MY computer's cart... the pre-order went through and everything.

Long story short... These things are NOT up for pre-order at NCIX anymore. I couldn't add another to my cart after I pre-ordered mine. So it seems Canada as a whole is all out of 64GB models :(
[Asus  Eee Pad Transformer Prime] LinS123:
Well, my amazon.ca order was pushed back to Feb 1 from Dec 19. I have one more preorder left from Canada Computers, but that says mid December.

I hope I can get this tablet before the year ends...
[Asus  Eee Pad Transformer Prime] xGary:
Same happened to my Amazon order.
[Asus  Eee Pad Transformer Prime] SwissyChief:
NCIX told me hopefully before the 22nd. Obviously no one knows anything about this product's release date.
[Asus  Eee Pad Transformer Prime] LinS123:
I want to put a pre-order down at NCIX as well. But they charge your credit card upon order and not a moment of shipping. I don't know whether or not I should put one down.
[Asus  Eee Pad Transformer Prime] SwissyChief:
Hmm they did charge me... I thought that was a good thing. At least they're probably less likely to cancel the order if you payed for it in full?
[Asus  Eee Pad Transformer Prime] Pascal2009:
I noticed nobody mentionned Tigerdirect.ca I pre-ordered mine from there(since my workplace has business with them directly). I pre-ordered it on the 1rst and received a notice on the 3rd that they were backordered? They're no longer available through the website...

This is the e-mail that I received

.

I called them and asked if that was a usual responce to pre-orders and the lady said her system was down and she couldn't give me an answer
[Asus  Eee Pad Transformer Prime] LinS123:
I can't even make an order on tigerdirect.ca. I don't think anybody in Canada seems to have any stock right now The shipping dates are all over the place.
[Asus  Eee Pad Transformer Prime] MrGiggles:
NCIX still lets you put a order in.. does not mean you will get it anytime soon...
[Asus  Eee Pad Transformer Prime] Pascal2009:
When I click the link in my e-mail back to the product page, It says that the item is currently Unavaliable in bold red text
[Asus  Eee Pad Transformer Prime] LinS123:
I wish I could pre order from NCIX but they would charge my credit card immediately. And I don't have that much money floating around to have 565 dollars set aside while having other preorders too.
[Asus  Eee Pad Transformer Prime] MrGiggles:
no one in canada has stock period. soon.. everyone needs to just wait lol
[Asus  Eee Pad Transformer Prime] oaf_tobark:
yeah, it's looking pretty slim that it will be getting to my house before xmas.

I pre-ordered it on Nov 25th and I just got an email which included the following:

Thank you for your recent order at BestBuy.ca! We just wanted to inform you that your pre-order item(s) is currently awaiting the release date. You will receive a Shipment Notice email as soon as inventory is ready.

This order contains:

Items(s) Currently On Order:	Asus 10.1" 32GB Eee Pad Transformer Prime Tablet With Wi-Fi

Release Date

22 Dec, 2011

We want you to enjoy your item(s) as soon as possible, so each item is shipped when it becomes available at no extra cost. You will be charged for each item separately at the time of shipping, and you will receive a new ship notice email as each one is shipped from our facilities.

We apologize for any inconvenience this may have caused.
[Asus  Eee Pad Transformer Prime] Sharkie32:
I pre-ordered mine thru Staples.Ca for 64GB. Now, Staples removed the 64GB from their list. Does it mean Staples won't receive the 64GB?
[Asus  Eee Pad Transformer Prime] MrGiggles:
It may mean they have reached the max pre-orders for that product.

Dec 22nd.. damn.. that sucks. If bestbuy gets any Demos you know they will be getting stock soon..

oh well we will all get our stuff sometime.
[Asus  Eee Pad Transformer Prime] alayambo:
Amazon has updated my expected ship date to Jan 31st so I'm looking into other options for Canadian preorders.

I've never heard of Memory Express and I have a few concerns about ordering there:

a) Are they reputable / what is their return policy like?

b) They don't list an expected release date at all on the order page for the Prime; for all I know it will ship later than my Amazon order.

c) I don't see it mentioned anywhere that I can cancel a preorder anytime, which would be important if my Amazon order were to somehow ship sooner than expected or if I found it elsewhere.

If someone familiar with this company could chime in it'd be much appreciated, and if anyone knows any other options out there, let me know!

I'm almost tempted to wait and see if some brick and mortar stores will get some stock like Gamestop did in the States... it seems "pre-orders" aren't as reliable as one would think... :rolleyes:
[Asus  Eee Pad Transformer Prime] BongoBong:
I have my order through memory express and have bought things from there before (granted nothing big like this and never had to return anything). They have a good reputation in Calgary for computer stuff.

For returns it seems like you only have 7 days and they mention only being able to do it in a retail store so that could be a problem, but may be worth calling and asking about.

As far as cancelling goes, they gave me a call to let me know they wouldn't be getting any champagne models from asus so I could either cancel or change my order to grey (Was really nice they actually called me). At that time I asked when they expect to be getting the units and they said they expect to get them around the 20th, but asus hasn't been exactly good with the release so far so they didn't want to make a guaruntee. I asked if I could cancel if it turns out they don't get it around then and they said it wouldn't be a problem.
[Asus  Eee Pad Transformer Prime] von_epp:
Got the tracking number late yesterday. Pre-order date was Nov. 26th. ETA Jan. 9.
[Asus  Eee Pad Transformer Prime] nooganator:
Whoo Prime Party in Halifax!
[Asus  Eee Pad Transformer Prime] renozz:
Woohoo!!!!

I just accessed my tracking number with Canada Post.

Jan 4, 00:08 received order info: Mississauga ( funny when I checked last night at 8:30pm there was no info at all )

Jan 5, 01:39 item processed : Mississauga

expected date of delivery Jan 5. ( I'm in Ottawa )

I'm not leaving the house today!!!

PS. No new emails from Futureshop!!!
[Asus  Eee Pad Transformer Prime] Dr.Mcq:
This thing was shipped reallly fast. Mine is out for delivery finallly. Ill let you know if there is any problems when it arrives.
[Asus  Eee Pad Transformer Prime] ryth:
My co-worker's shipped yesterday and is due to arrive today. He pre-ordered on Nov 23.

I think I'm just going to wait until stock is more plentiful, I feel like I'll probably get it at the same time as if I do the back-order anyway... my assumption is this most recent shipment will get rid of most of the pre-orders and regular stock should be soon to follow.

Am I deluded?
[Asus  Eee Pad Transformer Prime] henryyywang:
Mine is

Jan 4, 00:48.

Jan 5, 01:39. Processed from Mississauga.

I think our Primes are shipped at the same time lol
[Asus  Eee Pad Transformer Prime] DuranC:
I just checked again. It still says "In Stock" and I have not received shipment notification and I have not been charged.

I feel like I've been left out here. And I ordered before most of the people here on Nov 22.
[Asus  Eee Pad Transformer Prime] Dr.Mcq:
Just received mine.... This thing is amazing.

WIFI works fine... No Screen leak what so ever

screen touch works well. Snappy & very fast

Did not test GPS yet.

Hope you guys get your soon. It is so much worth the wait.
[Asus  Eee Pad Transformer Prime] hbk19:
Is everyone here getting the Amethyst Gray version?
[Asus  Eee Pad Transformer Prime] anorack:
I've been charged but no tracking info yet, just show in progress. FS order from 22 Nov.
[Asus  Eee Pad Transformer Prime] Vaanhoot:
I ordered morning of Nov 23 and no tracking number or shipping notification yet. They have only started shipping to people in Eastern Canada, so far nothing for central or western Canada.

Sent from my SGH-I896 running ICS.
[Asus  Eee Pad Transformer Prime] henryyywang:
I'm in Vancouver and FS has shipped mine to me. It's on the way.