[Asus  Eee Pad Transformer Prime] Vaanhoot:
Okay so I just called Best Buy Customer Support once again regarding my orders made on November 23, 2011 and December 2, 2011 for the TF-201. I called with 2 problems I have in mind.

1. I preordered my first TF-201 on November 23, 2011 and my brother ordered a TF-201 Gray non CBIL version on December 27, 2011. On Tuesday, January 3, 2011 my brother received an email stating his TF-201 had been shipped with tracking number and today my brother received his prime; my preorder still says "In Process..." and "In Stock" and no mention of shipping and no email yet stating that my item has been shipped. Question I wanted to ask is why they are fulfilling orders made recently rather than fulfilling the orders made a month ago?

2. I preordered a second TF-201 on December 2, 2011 and a few day back its status changed to "Out of Stock." Why would mine change from In Stock to Out of Stock while orders made weeks after are being fulfilled?

I got a man this time and I told him to check the status of my Nov 23 order. He said that it has been processed and handed over for shipping. I told him that when I called on Tuesday they said the same things and why my order status still reads "In Stock" and I haven't received any tracking information. For some reason his computer kept crashing and after some time he told me that it says my order has been shipped but there is no tracking information. I asked him if that was normal and he said no, and he said he wouldn't be able to investigate it for another 10 days.

I then told him that my brothers tablet was shipped before mine and why that was. He said that it is their policy that the orders made first will be fulfilled first. I gave him my brothers order number and he told me that since it wasn't my order that he would be able to check it for me. I then asked if I could talk to someone higher up that would be able to help with my problem. I got transferred to a supervisor.

I asked him to investigate my shipping information. He investigated for about 2 minutes and said that according to their records my item was handed over to Canada Post on December 30, 2011, but since then there has been no record of shipping, just that it was handed over to CP. He then said that CP guarantees delivery with in 10 business days, and if I haven't received it by next Friday they can open a lost item report.

I asked him if he would be able to investigate this item now as if it is lost then I will cancel my order and order elsewhere. He put me on hold for about 5 minutes. After he told me he called the warehouse in Langley, BC (warehouse #10) and it appears that some of their stock of the TF-201 is backordered at that warehouse and some items have shipping labels made but no item exists to ship yet and it may be possible that is what happened to my order and that is all he could find out about it. He also mentioned they don't know when they will get the next shipment of TF-201's in. Again he said call next Friday if I haven't received the tablet yet.

I then told him about my brother's tablet arriving today and gave him the order number. He checked it and said, well this says that your brothers tablet went out for shipping on January 3, while yours went out for shipping on December 30, your brother must just be lucky to receive it before you. I then confirmed with him that my tablet was shipped out December 30th and the my order status just hasn't been updated and there currently isn't any tracking information for my order, and also that since there is no tracking information then my tablet might be backordered and that my brother is just luckier than me to receive his first. He confirmed that.

I then asked him about my second order on December 2, and he checked it and said that currently they have no stock to fulfill my December 2 order. I complained that they sent my brother a prime well after this date. He did some checking and then explained that apparently there are different sku #'s for the preorder and in stock primes and he apologized about that mistake and offered me a $50.00 gift card. I told him not to bother with the gift card because after this I am going to be taking my business elsewhere. He apologized again and asked if there is anything he can do. I told him all I want is my tablet shipped to me, I feel like I am getting screwed and that they just keep shifting the blame around instead of actually working to solve my problem with my order. He then said that he would like to investigate this matter more and would appreciate if I could call back in a few days so that he can satisfy my concerns. He gave me a reference number.

So if there is anyone who hasn't received shipping confirmation from Best Buy yet for their November preorder it might be a good idea to call in too and see if you can get further confirmation on this. Especially anyone who would be receiving the prime from the Langley, BC warehouse. I plan on calling again on Monday and see what they have to say then. Maybe it will just show up in the mailbox...