yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] dpiddy14:
When I saw you were having problems I tried to re-add and then take off MHS from my wifes phone. I was able to do both on-line no problems just like 10 minutes ago! I have no idea why you can't remove it without calling.
[HTC Rezound] ohwut:
Just added and and removed worked flawlessly. Rep made sure about 3 times to inform me I can't use it yet because of the 4G outage but it will be there.
[HTC Rezound] thatsricci:
well wtf did you say verbatim to the rep? I've tried 3 times now, still no luck.

grrr..
[HTC Rezound] ohwut:
Called and asked to add a feature. She asked what feature and line. Said "I'd like to add the Unlimited 4G Hotspot to my XXXX line". She said "You're aware this is to share data with other devices correct?" I said yes. She then said "Would you like me to post-date the addition until tomorrow because of the outage so you don't get charged today". I said "Nope do it now please" about 2 seconds later she said it was added and to have a nice day.
[HTC Rezound] jmorton10:
Well, this is weird. I had tried twice to remove it and got an error saying they where unable to process the request and to call CS both times.

This morning I decided to try once more online, & when I went to remove the feature it was already gone so I guess one of the previous requests actually went through after all..........

The line still shows as unlimited data.

~John
[HTC Rezound] Truballa4real7:
You just have to make sure your role on the account is owner and then it will let you choose features...
[HTC Rezound] jmorton10:
I am the owner & it let me pick/select the features just fine.

When I scrolled down to the hotspot & clicked remove everything seemed to go fine. It showed how my bill would go down $30 a month etc. Everything went fine until the last step where you submit the changes.

At that point, it said "we are unable to process your request, please call customer service" and gave an 800 number.

~John
[HTC Rezound] tgeigel:
I was also reading that it prompts u to call cs from other pages so I am afraid to remove ths mhs and loose ths unlimited data.

Has anyone removed the mhs today without a problem?

Should I wait it out?
[HTC Rezound] spencer88:
I removed it yesterday without a problem. I would remove it now before it's too late, that's why I removed mine. I was going to let it wait a full billing cycle but not after reports of having to call CS.
[HTC Rezound] jmorton10:
As I posted earlier, I did actually end up with the feature removed & it still shows unlimited data.

I was originally planning on leaving it activated for one or two billing cycles before removing it just to be safe. When I started seeing these posts about calling CS I figured I better try removing it right now however & that's when I ran into problems yesterday.

I tried two different times online to remove it yesterday & both times it failed on the final step & told me to call CS.

This morning, I was trying to figure out how to handle this & decided to try removing it one more time online. Much to my surprise, when I signed in online today the feature was already showing it was de-activated and the line still has unlimited data for now anyway.

This was all on my Wife's line & even if they dropped her to a 2 gig tiered plan it wouldn't be the end of the world. I doubt she will ever use even that much data (99% of Verizons customers use less than 2 gigs a month), I just wanted the unlimited on her line for the piece of mind of never having to worry about it.

~John

---------- Post added at 02:47 PM ---------- Previous post was at 02:42 PM ----------

I agree.

~John
[HTC Rezound] dothack7:
Ive tried six times calling and got nothing. Any suggestions?
[HTC Rezound] tgeigel:
I remember the rep I spoke to told me that it was going to be noted in my account that once I removed mhs my data would go back to my original plan. Im kind of afraid

Did anyone else get the same warning?
[HTC Rezound] YafaKlan:
Yeah i tried it this morning and got a similar warning. She said that once i remove the mhs from my plan that the unlimited would not be there anymore and that it would revert to my old plan.

Well that's a risk im willing to take. Hung up with her. Went online. Removed it and unlimited is still there. Let's see if it sticks!
[HTC Rezound] tgeigel:
Would u please let me know. Does your cycle end soon?
[HTC Rezound] YafaKlan:
Actually i just ported my number over on the 15th from sprint, the day the nexus came out. Im a verizon newbie.

So, i guess my account is from the 15th to the 14th.
[HTC Rezound] rwc95:
Just removed my hotspot feature online with no problems. Still got unlimited data:D
[HTC Rezound] dpiddy14:
I'm a customer and I want to save a buck or get more for my money. As of now I did what was inside their policies. So yes I did have a choice to get more for my money by doing what is inside their policies. Not a crime.
[HTC Rezound] Cares:
And as a Verizon customer that spoke with a Verizon CSR and supervisor ... they guaranteed this change will stick.

They even gave me their personal names and e-mails. They were well aware of what they were doing and had to get the supervisor to manually overwrite and change my plan from 4GB to unlimited.
[HTC Rezound] ftmaniac948:
Wow, talk about cs. Iv never seen anything like that before

I'm living on a yellow submarine
[HTC Rezound] Thadrow:
I did this about two weeks ago when it started surfacing. I called and just said can i get the 30 dollar mobile hotspot. I didnt mentiom unlimited as that probably triggers them to say no. Just say 30 mobile hotspot feature. On first try said it, boom she said its done. Check i have unlimited, went to change my plan to remove hotspot and kept the 30 dollar unlimited. Everythings been unlimited since.
[HTC Rezound] Evo4gLI:
This actually does work.....I just did this on my line, and they upgraded me to unlimited data with the hotspot....I'm going to wait a day before I cancel it though, this way it doesn't look really really suspicious. It's going to anyway, but it will still look better than cancelling it immediately after the call lol.
[HTC Rezound] Thadrow:
Grats. Feels good having no limits huh? Especially on a great network too.
[HTC Rezound] tynman11:
Didn't work for me. The cheapest option they gave me was a 6GB data plan with hotspot.
[HTC Rezound] Evo4gLI:
Definitely...I had unlimited on Sprint, but their network sucked so bad it was basically unusable. Nice to be able to do whatever I want on a great network.
[HTC Rezound] Evo4gLI:
Just so everyone believes me that this did actually work today.
[HTC Rezound] Thadrow:
Try again. What did you say to the rep ?
[HTC Rezound] Rootuser3.0:
I also can confirm this worked for me ad well thanks OP !!!
[HTC Rezound] tynman11:
I told them I wanted to add the hotspot to the line. Didn't mention anything about unlimited. That's then they told me the cheapest option is to add the 6GB data/hotspot plan. At that point, I asked if there was an unlimited hotspot option and was told that it was only available to plans that were grandfathered into the unlimited plan.
[HTC Rezound] dpiddy14:
I would just try again. Across the boards it seems to be hit or miss depending on the person you talk to. Some people it took 3-5 times.
[HTC Rezound] JAYNO20:
Supervisors at my building would not do this nor say they would. It is VERY dependant on who you talk to and even if they will add it, it won't stick forever.
[HTC Rezound] Cares:
What is your current data plan? Are you on the $30 for 4GB (double data)? I think it only works with that one IIRC. If you're on the cheaper 300MB one maybe they won't offer you the $30 for unlimited MHS.
[HTC Rezound] feralicious:
I'm on hold with them right now and she's trying to find out if there is an unlimited hotspot plan after telling me she didn't see it anywhere and doesn't think they have it.

She asked if I wanted unlimited data and said there was a 22gb hotspot plan and I told her my friend said to get the unlimited hotspot so she's checking.

I had signed up for hotspot to get the Amazon gift card so I just said I picked the wrong plan.

Whoo-hoo! She just came back and said she found it! Must have been hidden in their janitor's closet or something. ;)

I'm unlimited all around now. I may have made a mistake in starting it on my billing cycle tomorrow but I think it'll be fine since it's in the system.
[HTC Rezound] mallman:
it worked for me and i was on the 10gb plan for what its worth
[HTC Rezound] Thadrow:
Why wouldnt it stick ?

Previous poster who did this was assured that it'd stick from verizon themselves.
[HTC Rezound] l7777:
Sorry to pick on you, but you're the last one to post. Do you really think a verbal confirmation from a phone tech counts for anything? If verizon wants to go through the accounts and fix anyone who has unlimited data and isn't supposed to, they will. AT&T does it as well. Only time will tell if people get to keep unlimited data after this loophole is patched.
[HTC Rezound] tynman11:
Nice, that must have been it. I did have the 300mb plan so I upgraded to the 4GB plan online, called back and and asked to upgrade to the unlimited hotspot. She said she wasn't aware of it, but I explained that a "friend of mine" called in earlier and upgraded. She had to do some digging around, but, after being on hold for a bit, she was finally able to find it. She applied and and I logged into Verizon and confirmed that the line now show's unlimited data! We'll see how long it lasts...
[HTC Rezound] nrfitchett4:
I was told the same thing.
[HTC Rezound] tgeigel:
And how long ago did u remove the mhs?
[HTC Rezound] nlitend1:
I removed the MHS 15 minutes after I called for it. I started a new billing cycle on the 26th and I still have unlimited data :-)
[HTC Rezound] smokindank42o:
i hav eto post something sorry
[HTC Rezound] Yakuzahi:
Don't mention the word "unlimited" at all!

you have to ask for the $30 a month Mobile Hot Spot.
[HTC Rezound] antawnm26:
forget telling them that because thats what they are doing....Almost like walking in a store and telling the clerk your about to steal..lmao...I done it on the 13 telling them the verizon site asked me to call to get the $30 MHS and she said ok..I waited a week took it off and still have it...
[HTC Rezound] Truballa4real7:
wen i called called them up i just asked for the hot spot she said let me add that for you it will be 30$ for unlimited data i said ok no problem she said ok i have that set for you anything else no thank you bye couple hours later wen online and took it off no problem you can even add it online and take it off online with no problem...
[HTC Rezound] nrfitchett4:
Haven't turned off mobile hotspot. Considering keeping it for now.
[HTC Rezound] feralicious:
I did not get any warning. She just put me on hold after I asked for unlimited mhs since she couldn't find it. Then when she got back she told me it would cost $10 more than the plan I was on (I had signed up for 6gb mhs when I bought the phone) and that I would now have unlimited web and email and asked if that was okay. I said that was fine. :)

I'm keeping mine for a little bit, but I find I'm not really using it that much, but then again I keep using my home internet and was going to see if I could replace that. I guess I have to disconnect the dsl so I'll use the mhs.

I don't think that matters at all, it's not like they don't know it's unlimited. I asked for the "unlimited mhs" and had no problem other than she couldn't find that plan. I again said all I knew was my friend told me to get the unlimited mhs. She put my on hold then came back and gave me the plan with unlimited data.
[HTC Rezound] Cheetohz:
Are we asking for unlimited mobile hot spot or unlimited mhs?
[HTC Rezound] feralicious:
mhs = mobile hotspot so it doesn't really matter. I would say the whole thing since the rep might not even get what mhs stands for.
[HTC Rezound] tgeigel:
So besides one guy who was reverted back, anyone else still have their unlimited data after mhs awhile ago?
[HTC Rezound] xnygiants1027x:
Can anybody confirm calling up today (the 31st) and having the entire feature work?

And has everybody been getting the warnings lately about being reverted after removing the hotspot feature or just a handful out of everyone?
[HTC Rezound] sway40:
I don't think anyone was reverted back yet I've read all these posts unless I missed one, and they can warn all they want but chances are it won't happen.

~Sent from my Galaxy Nexus ~
[HTC Rezound] tgeigel:
One person on this forum was reverted back.
[HTC Rezound] nkd:
That seemed so iffy like may be his unlimited never took affect. I doubt it was ever done right in the first place. 1 person out of all the people is not that much.
[HTC Rezound] tgeigel:
True.
[HTC Rezound] tgeigel:
Trick loophole is all over gizmodo.com so i'm sure it will be closed really soon smh
[HTC Rezound] Evo4gLI:
Well my cycle ended yesterday, a new one started today, and I've still got unlimited data.
[HTC Rezound] nrfitchett4:
several of us have gotten the warning, most have not. Will be interesting to see going forward. I will probably give it one or two months. I work a lot of overtime in the winter so I'm not too worried about the extra 30 bucks.
[HTC Rezound] tgeigel:
Yea this is my second cycle since getting the feature. Going to wait to see how much my regular bill is next month. Is its not that much I might keep the mhs
[HTC Rezound] sway40:
I have tried calling multiple times, even my girl has tried and no go. They just say it's not available, or there's no plan like that anymore. I've tried everyway, including giving the code at the end of every conversation.

~Sent from my Galaxy Nexus ~
[HTC Rezound] tgeigel:
Sounds like they closed the loophole. Sorry man :(
[HTC Rezound] maximus20895:
That's sad. Hopefully you can get it!
[HTC Rezound] bobbysteels216:
I can confirm that this works for 3G devices as well as I just did it on my Xperia Play line. I made sure to return the rep's "how are you doing today" greeting FWIW.
[HTC Rezound] blocatan:
http://gizmodo.com/5872419/how-to-get-unlimited-data-on-verizon-right-now

If it isn't closed now, it will be soon.
[HTC Rezound] jmorton10:
No kidding, that should kill it for sure......

~John
[HTC Rezound] blestsol:
Giz posted it? Rip unlimited loophole
[HTC Rezound] Dblfstr:
Must be closed. Added it, data went from 2GB to 4GB. Not unlimited.
[HTC Rezound] spencer88:
I would have called 611 and just asked about the feature add on. That's what I did. She explained to me that it would take me to unlimited data and add the 30 a month charge for the hot spot.
[HTC Rezound] dmoses1969:
I did this on my Rezound when I first got it and just now done it on my wife's iPhone. Only had to make one call. Now we both have unlimited data. Awesome!
[HTC Rezound] Dblfstr:
Did that previously for curiosities sake.

I have a 3G phone. No way to add the 4G feature without a 4G phone. I did my research, tried a couple of ways. Other posts (engadget included) reported that it would work with 3G phones; as did a user above.

Did not work with 3G.
[HTC Rezound] spencer88:
Buy a dirt cheap 4G phone off ebay and get unlimited data ;)
[HTC Rezound] Dblfstr:
Or buy a not-so-cheap one from Verizon or Costco and return it later. Either way more trouble than it is worth. Plus that is two more activation fees I would imagine.
[HTC Rezound] spencer88:
You can switch your phone online, without a fee.
[HTC Rezound] Grims:
Word is Verizon is calling people and reverting them back to tired data plans.

http://consumerist.com/2012/01/veri...ophole-returns-account-to-tiered-pricing.html
[HTC Rezound] spencer88:
Maybe the ones that just signed up for it, but the ones who have had it changed for a while, I doubt they'll do anything to those. And it was an error on their part, not ours. Their system let them do it, we didn't force them to do anything.
[HTC Rezound] antawnm26:
wow....seriously?
[HTC Rezound] Grims:
Maybe not, but just because it was an error doesn't mean they can't correct it...hell if anything that gives them more power to correct it.
[HTC Rezound] Dblfstr:
So just one activation fee?

Activate 4G phone. Get unlimited.

Switch back to 3G phone?
[HTC Rezound] spencer88:
Should be able to yes.
[HTC Rezound] Dblfstr:
I see. It seems that it is too late any way. I had asked earlier in this thread about the activation fees but no one answered.

Honestly, I wanted unlimited because... just because. The most I have ever used in my years of data usage was 1.7GB. And that was with tethering and using my google navigation all the way from Alabama to South Carolina, about 10 hours one way. Granted, I had unlimited with T-Mobile, but their coverage really sucked - in my area. And when I would travel, I was lucky to get a place out west with decent coverage.

Now, I have 4GB with hotspot. Apparently all the data is calculated together. So I can tether 4GB or use 4GB with my phone or any combination of the two. I was under the impression that they were separate. I will be removing the hotspot feature and just using a tether app. :D but... I tried.
[HTC Rezound] Cares:
Still have my unlimited data...checking every day though to make sure I still have it.
[HTC Rezound] antawnm26:
Me also...I done mine on 12/13/11
[HTC Rezound] :
Yeah, the jig is up. Thanks blabbermouths. (no one in this forum) you see, this is why we can't have nice stuff.

androinica.com/2012/01/verizon-may-have-caught-on-to-the-unlimited-data-trick-reportedly-adjusting-accounts/?utm_source=feedblitz&utm_medium=FeedBlitzRss&utm_campaign=androinica

Haven't lost mine yet, but waiting....
[HTC Rezound] spencer88:
I wanted unlimited just so I wouldn't have to worry about how much data I used. I was paying 50 bucks for 10 gigs now I'm paying 29.99 for unlimited.
[HTC Rezound] blocatan:
I got the hotpot because I wanted it. I am keeping it on that line. I wonder if that is still part of the "glitch" or if the taking it and dropping it was the glitch?
[HTC Rezound] blestsol:
I knew it. Giz dr killjoyed us. I'm still unlimited atm but come on Giz. I wanna chuck a pebble at that articles poster.
[HTC Rezound] feralicious:
It also got posted as an iPhone trick on cultofmac yesterday. My ifriend sent me the story.

http://www.cultofmac.com/137537/get...your-verizon-wireless-iphone-heres-how-deals/
[HTC Rezound] nkd:
Well when all the mainstream websites start posting it. Verizon has to do something about it. I wouldn't be surprised that if they are just just bluffing about calling people and reverting back to tiered data. K am sure they wanna assure those who can't get the deal anymore that everyone will be reverted back so they don't *****.
[HTC Rezound] Rubic13:
Damn, bought my phone just before Christmas so didn't think they would have customer support during those hours. Then afterwards never had a chance to call in due to work etc...sucks that I missed the boat but oh well.

Edit:

Well...I called just now just for the hell of it, figured worth a try at the very least. (didn't think someone would be manning the phone at this time but why not.)

Called, got a representative immediately. Asked about the hotspot plans, my "friend" told me about a 30 dollar 4g lte plan. She looked it up, and said yeah, oh its unlimited, that wont be a problem right? Said nope, and now I have hotspot working on my phone, and verizon.com says I have unlimited data.

Like I said I LITERALLY just did this, 10:16PM (central standard time) on 1-3-12. So if they are cracking down, I'd imagine I would be one of the first. I'll keep y'all posted.
[HTC Rezound] sway40:
Wtf I've tried and tried, what kinda system do they have going on picking and choosing. Is it just needing to get a dumb ass rep or what.

~Sent from my Galaxy Nexus ~
[HTC Rezound] Tikerz:
When you get a rep on the phone ask them how long they've been working there. If it's been years, hang up. If they say less than month, you're golden. :D
[HTC Rezound] lawnguy:
I just tried again an got a good rep but same answer. Can't find it in the system anywhere. Is this a regional thing? I'm in Oklahoma.
[HTC Rezound] Tikerz:
Based on the responses from earlier this evening, it sounds like word got around to the Verizon call centers and they closed the loophole. :(
[HTC Rezound] Rubic13:
I'm in Kansas so I'd assume same region. Just asked for the 30 dollar 4g lte hotspot.

I did it 3 hours ago and seems well so far, no phone call 15 minutes later as that one dude in the blog got. Still might get one in the morning though.
[HTC Rezound] spencer88:
The option is still available online to add to the account. I wonder if it would still work.
[HTC Rezound] Cares:
It never was available online or advertised. You always had to call to get it.
[HTC Rezound] blocatan:
Wrong. It was and still is.
[HTC Rezound] Evo4gLI:
Actually you're wrong...if you did it online, you didn't get the unlimited data.
[HTC Rezound] tgeigel:
Exactly that's why ppl had to call to get it. If the option was available online everyone would have unltd.
[HTC Rezound] blocatan:
Nope, I am right. You could see it and add it but it never worked without calling as they had to change your data plan. I was mostly referring to this not being a huge secret code thing, it was in the open and advertised on their list of features and instructed you to call to get it added.

It was a valid option online though. It still is.
[HTC Rezound] Cares:
Show me a screen shot of the option of unlimited 4G MHS online. If you already have it it will be there...but if you don't it won't show up.
[HTC Rezound] jmorton10:
That is absolutely how it worked on my Wife's line.

It shows online now, but it definitely did not until it was added once.

~John
[HTC Rezound] Dblfstr:
Some people said they found it, but when trying to add they were prompted to call customer support. Could not add it online.
[HTC Rezound] spencer88:
Here's screenshots of the feature to add to your plan. First pic is the feature in the list of available feature when you log in to "my verizon" and click the "change features box." Second screenshot is when you click the "tell me more" link in blue; it tells you about that feature.
[HTC Rezound] jmorton10:
That is what my Wife's line shows now, but that option did not show up before I called and added the feature on the phone with CS.

I was planning on leaving it active for a month or two before cancelling it. I cancelled it immediately after reading the warning here however.

~John
[HTC Rezound] blocatan:
All of my smartphone lines have unlimited now so .. I can't prove to you. What I can say though is I had a line that was at 4gigs, and the option was there for me to add. HOWEVER, I did have to call in when confirming it as it said the CSRs needed to adjust my account.

That may have shown up because I have a grandfathered line on the account too, who knows. I am not trying to argue. I think I come off as an asshole sometimes, I was just trying to state that this wasn't a case of a leaked feature code from inside that people were all abusing, Verizon showed the option to customers and then invited them to call and add it.

Then the CSRs added it.
[HTC Rezound] lawnguy:
Thanks guys. I finally got a rep that got it done for me. Even backdated it for beginning of this last billing cycle.
[HTC Rezound] tgeigel:
What warning?
[HTC Rezound] jmorton10:
The warning that you would not be able to cancel the hotspot feature without calling CS & risk losing the unlimited data at the same time.

The first two times I tried to cancel it after I read that, I got an error saying I had to call CS but I did finally manage to get it cancelled & still have the unlimited data for now anyway.

~John
[HTC Rezound] sway40:
Im looking at the verizon site now and it says requires an (unlimited data package)/plan subscription of 30$ or higher. So I click add feature knowing im going to be asked to call cs but it says with needing to call that "they have to adjust features before you can make feature changes to this line".

wtf kinda screwed up wording is that, does that mean they have to make your account unlimited or bc I don't have unlimited I can't get it. This is a rhetorical question bc I've read every post. Just seems like it's on their site why do they only say over the phone 6gb is all I can get.

~Sent from my Galaxy Nexus ~