yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] bittercold:
Thank you. Well I ordered mine from America so I am in the same boat. I am primarily getting it for a upcoming delpoyment. I am thinking about using it to start a VLOG so I can keep my family/friends informed on what I am up to. Well as much as I can tell them on the internet lol.
[Asus  Eee Pad Transformer Prime] chickswearhats:
I thought you all might enjoy hearing about my phone call to my local Best Buy to find out if they could gauge for me, in-store pick-up and when they expect that to happen, etc.

Some girl "Courtney" answers the phone, and I describe to her exactly as I said above, making sure to give her the exact thing I am looking for. I said I know that they have them for pre-order online but I wanted to see what the deal was for the street date in-store.

Her first response: "The what?"

Me "The Asus Transformer Prime tablet."

Silence.

"Let me check."

I'm on hold for about five minutes or so.

"We don't know."

I say, "So...the release date that's been given everywhere is Dec. 19th..."

"We don't know."

Wow. Really? My confidence in the store just went to 0. I wonder if I should just go in and find someone who knows what the hell I'm talking about. Either that or I'll put my pre-order online back in place.

:rolleyes:
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
Same thing happened to me a couple weeks ago but i was actually at the store. When i asked the about info on the transformer prime they thought i was wanting to order a blueray movie lol.

So when i told the what it was the "tablet specialist" acted suprised, asked the general manager and came back saying they didnt know anything.

Im driving by today to give them a nerd check on my way to the Deschutes brewpub :-) ill update you later on.

Sent from my EVO 3D w/ Tapatalk
[Asus  Eee Pad Transformer Prime] techjunkie9194:
I have a preorder but was at a store and talked with a manager that was in the department. He said they won't have in store stock until sometime in January. Everyone in the department was aware of the Prime and was anxious to see it.
[Asus  Eee Pad Transformer Prime] SwissyChief:
Think about how much simpler things would be if we all wanted iPad2s instead of Transformer Primes (whatever the hell those things are anyways)! :P
[Asus  Eee Pad Transformer Prime] AnFreud:
I just got an email from BB with an update on my pre order. I pre ordered a champagne 32gb Prime and dock on 11/29. I have checked everyday to make sure my order was still in place and it has always said that the release date for the Prime was 12/18 and the dock 12/31.

This is the email that i just got.

Pre-Order Update

12/9/2011

Order Number: *****************

Dear Seth:

There's been a change to the release date for your pre-ordered item.

The new release date is 12/19/2011. Your order details are listed below.

Get more information on this order by checking your order status.

You can also call us toll-free at 1-888-BEST BUY (1-888-237-8289) with any questions. For faster service, tell us the order number when you contact us.

Thank you.

Best Buy Customer Service

Edit: Just for clarification, the Dock is the item that was moved from a release date of 12/31 to 12/19
[Asus  Eee Pad Transformer Prime] duradrinx:
Same email here. So does it ship in the 19th or do we expect delivered by the 19th?
[Asus  Eee Pad Transformer Prime] AnFreud:
I assume it means that it should ship on 12/19.
[Asus  Eee Pad Transformer Prime] wroche:
I got the same email. I hope that is a good sign!
[Asus  Eee Pad Transformer Prime] richB7:
Same email here too. Seems like most other people are getting serious delay emails so this is pretty good news considering.... So between this and Game Stop I think I have a pretty good change of getting one. Not holding out much hope for Adorama though.
[Asus  Eee Pad Transformer Prime] monocheli:
I got the same email for the dock.
[Asus  Eee Pad Transformer Prime] septicdeath:
Might sound lame, but renting a TF1

I know this might sound lame, but I just went to BB and bought a transformer 1, BB just increased its return policy to basically 45 days, (1.5 months), and since I basically had no experience using the asus transformer and its rooting method and only experience with Samsung Galaxy tab 7510 10.1 unit (which has one hell of a lot more support and clockwork mod right from the market), anyways, its done a lot different, so I figured, why not get something to play with over the holidays, I really dont think that these things are coming on time, and basically, I've learned I can setup a TF1 and back up everything with titanium root and save it, get the thing the way I want it, and basically, take back the TF1 next month as we get closer to actually getting a TF2.

I double-checked at BB twice, with management, NO restocking fee, full refund as long as original receipt and of course no damage is done, so I tossed on a screen saver overlay, paid 15 bucks for a decent leather case, and am "renting" the unit for the cost of the protection devices. Have learned a whole bunch about the rooting of the TF1 (which the same method will be used for TF2) and learned about the different recovery methods, and options, anyways, I guess it could sound kind of lame, but what the hell, I preordered and have been twiddling my thumbs watching and reading about wi-fi issues now, etc, etc.

Not sure if I feel better or worse for saying this, but owell, it is what it is....

SD
[Asus  Eee Pad Transformer Prime] blackinjun:
This is going to hinge on the person/place you return it to unless you are a reward zone silver member, there is a clause that they can use that is listed in the holiday policy about standard provisions applying. Just giving you a heads up, I have had 7 different people tell me different things about whether tablets and computers are included, including 2 managers. Even Best Buy corporate had to check with their supervisor to see whether a

reward silver member

can return a tablet like this after 14 days were up.

Buy Your Holiday Gifts With Confidence

Gift purchases made between Nov. 13, 2011, and Dec. 24, 2011, qualify for our Holiday Return and Exchange policy. Products purchased as gifts may be returned through Jan. 24, 2012.

•Terms of our standard policy (including, but not limited to "non-returnable items" and "photo identification required") apply.

•Carrier contracts for mobile phones and other third party service providers (e.g., DirecTV contracts) do not qualify for the holiday gift policy.

•Geek Squad Black Tie Protection/Buy Back plans returned after 30 days from date of purchase will be refunded at a pro-rated amount.

Note: Reward Zone Premier Silver members will still receive their extended 45-day return policy on all items. Premier Silver members purchasing any gift between Nov. 13 and Dec. 24, 2011 will qualify for an extended return policy until Feb. 7, 2012.
[Asus  Eee Pad Transformer Prime] R2D2 631:
Does anyone know if i were to purchase this from best buy and i took out the protection plan, would i be able to return tablet get full credit within 2 years of purchase to get newer model..Ive been buying a protection plan for my mp3 players for a while doing that, but never bought a tablet and protection plan from best buy and wanted to know how that works.

Edit:: I just read best buys protection plan, not the same as mp3 players..not really a good deal then
[Asus  Eee Pad Transformer Prime] Cordy:
I'm going to have to go with a no to that. In fact they created a Buy-Back program you can pay for when you purchase tablets so that you get back most of the value of the tablet within the first two years or so if you want to upgrade to a newer model.

Ok it's not the best program in the world but it's better than nothing if you don't want to sell the tablet yourself. Here is more information. --> http://www.bestbuy.com/site/Misc/Buy-Back-Program/pcmcat230000050010.c?id=pcmcat230000050010
[Asus  Eee Pad Transformer Prime] ModestMuse23:
Ok, so after reading the dude's plan about 'renting' the TF101 until the TF201 drops for use over the Holidays, because THAT is one of the reasons that I'm getting so upset with this delay, was to use over the Holidays. I'm honestly considering doing something similar. I would return it, and take 100% store credit, then buy the TF201 right then and there. Is there anything that can go wrong this this? Should I even feel bad, since I'll be giving them the in-store sale of the TF201?

Let me know if this would be a douchey thing to do?
[Asus  Eee Pad Transformer Prime] blackinjun:
@modest

To answer your third question, probably but it's legal and I can't blame you. To answer your second question, it is a matter for your conscience, To your first question it would depend on the time you had it and whether you are a silver member. As long as you are following their published policies I don't think you would have a problem

The only thing that I wonder about is the new requirement about showing a drivers license, the stated reason that they are trying to better understand how to give us good pricing seemed strange, then I found this on the Best Buy forums

Future Returns Will Be Declined for 90 days THE RETAIL EQUATIONS (TRE) and Bestbuy restrict Amount of returns..Options

Mark as NewBookmarkSubscribeSubscribe to RSS FeedHighlightPrintEmail to a FriendReport Inappropriate Content....11-22-2011 08:31 PM

The reason best buy is collecting your driver's liscense with every return is that there is a company restricting you for 90 days at their discretion from making ANY returns.

I recently had a series of price matches, and since Bestbuy does the transaction as a return my first warning, came with the restriction that "Future Returns Will be Declined for 90 Days".

They had no firm number of returns or any definitive numbers, just that based on your return activity, you are not able to return anything during Christmas for any reason.

If you have to wait 90 days and their return policy says things have to returned within 15-45 days, then you would be out of the time period. Not to mention that silver member status does not matter.

I will NOT BE SHOPPING AT BESTBUY FOR CHRISTMAS, AND WILL RECONSIDER USING THEM AS THE RETAILER FOR THE PROFESSIONAL CAMERAS THAT I BUY.

I have spent almost 4000 dollars in the last 6 months with their company and unfortunately due ot them not fully researching their system and how they do price matches and returns.

So if you have any returns at Christmas and you do it with your driver's liscense you maybe told somewhere that you are not allowed to return them. SHAME ON BESTBUY!

Sincerely,

I also just noticed that they say they will happily help you return an item on the back of the receipt but they also say they reserve the right to deny any return

WOW I JUST LOOKED AT THE FAQ FROM THIS COMPANY. I know this is a bit off topic but

http://www.theretailequation.com/Consumers/FAQ.aspx
[Asus  Eee Pad Transformer Prime] septicdeath:
well, I went to a local store, and purchased from the local store. Before leaving, I talked to the floor supervisor. I dont normally shop there, and only plan on getting the TF2 when available. Im pretty sure in my case that I will be okay, but I guess this is the gamble that I am taking. Most of this thread deals with people that have been price matching and thus looking like multiple returns are happening, I guess I am pushing it, but I only can expect them to do what the onsite people said they would do. Guess I should have gotten that in writing. I guess I will call and verify one more time, at 12 days or something like that, to make sure.

-SD
[Asus  Eee Pad Transformer Prime] BongoBong:
As far as "renting" goes I have to say I personally think its a pretty big **** move. Technically I suppose you are allowed to do it (although don't these return policies say you can return if not satisfied with the product? If you are renting and returning it wouldn't be because you are not satisfied, its because you had already decided to return it before you even got it).

But aside from the technicality if you can do it, I still think its a **** move because it makes things worse for the rest of us. Stores have been getting crappier and crappier return policies due to abuses like this. I wouldn't care if it simply cost the big box store a few bucks (and it does), but rampant abuse of these systems is what causes stores to be unable or unwilling to provide good return policies and ends up screwing with the rest of us.
[Asus  Eee Pad Transformer Prime] AnFreud:
Just had to say that I have been reading those posts about "renting" and thinking the same thing. Completely agree with you. It is a very low class move to knowingly abuse policies that have been out in place to help consumers. Just my opinion of course.
[Asus  Eee Pad Transformer Prime] ModestMuse23:
Fair enough. Kinda why I asked.

I think I'll just tough it out. Besides, I plan to pick up a WebOS TouchPad at tomorrow's fire sale. Fiddling around with that should tide me over.
[Asus  Eee Pad Transformer Prime] xPSYCHOTRONx:
So i went into BB yesterday and talked to one pf the employees in the tablet area, ahe said (with a complete guessing look on her face) that it would be in thier store the 23rd lol

Not going to get my hopes up.

Sent from my EVO 3D w/ Tapatalk
[Asus  Eee Pad Transformer Prime] Meanee:
Here's a weird one. I walked into a Best Buy in Memphis and casually asked if I can buy one. They said that they received the shipment, but it's unpacked yet, and I should check on Monday.

Probably employee didn't know, but hey...
[Asus  Eee Pad Transformer Prime] beavertank:
They might have just gotten some TF101s as part of a shipment and they fixated on "Transformer" totally ignoring the "Prime" part. With such similarly named products, and generally (in my BB experience anyway) not particularly tech savvy people, it wouldn't be too unexpected.

...but that would line up with the "fulfillment date" of 12/13 that some of us have gotten, so it is a ray of hope! Even if it's false hope!

At this point any scrap will do to keep hope alive.
[Asus  Eee Pad Transformer Prime] Meanee:
They have a bunch of transformers in stock. And they guy repeated "Prime?" when I asked. So, we will see. I do not have much to do anyway, since I am stuck in this hotel for a week.
[Asus  Eee Pad Transformer Prime] beavertank:
Hm... that's a good sign, at least. It may turn out to be another in a long line of red herrings, but thanks for the followup details. My hope! It lives on!
[Asus  Eee Pad Transformer Prime] -viperboy-:
I'm currently on a mini-vacation but I will be back to work on Wednesday and check on everything again for you guys :)
[Asus  Eee Pad Transformer Prime] rushless:
Memphis rocks! Have you ever been to the Commissary Barbeque in Germantown? Delish!

Mega hot and humid there in the summer, but love the BBQ :)

As far the Prime, even ASUS has said they would not ship until 12/19 week (if the wifi rumor is false), so perhaps the employee was mistaken. Seems 12/23 might be a best case date.
[Asus  Eee Pad Transformer Prime] Meanee:
Nope, but thanks for the tip. I am close to Germantown, on Primacy Parkway, right across St Francis Hospital.

Since I am not really doing much, I will check that Best Buy again. I mean, if Gamestop got their demo units weeks ago, maybe Asus sent out shipments to the store. The sales rep I spoke with is a tablet sales rep. He helped out someone to buy Galaxy Tab in front of me, so I hope he knows what he's talking about.
[Asus  Eee Pad Transformer Prime] Meanee:
Just came back from same Best Buy. Another sales rep, who was very enthusiastic about the Prime, said that it's on track for 19th release. So, while it's not from a higher up, I think this should be more or less of a confirmation of release.
[Asus  Eee Pad Transformer Prime] polbit:
Do you really think that a sales clerk at BB has any more insight than the order page he can look up? Right now all that the 19th means is that at some point in the past, ASUS indicated to BB that they will ship the Prime in the timeframe required to deliver them to the stores on the 19th. Until we hear an official word from BB, or from ASUS, or somebody gets a shipping notification, it means nothing. I know we would all like to get our hopes up, but at this point there is nothing concrete to hang on to.
[Asus  Eee Pad Transformer Prime] mugen939:
As some one who works in the logistics field I can tell you that if any store plans to ship these to customers they have to have them in early this week. Asus would have had these units in the water about two weeks ago considering they're coming from china. I expect to see some blurry camera stock pics later this week if we are to have any hope of getting them before christmas.
[Asus  Eee Pad Transformer Prime] infinitemethod:
What happened to Viperboy? I was hoping he'd update this thread since he started it and works for Best Buy!
[Asus  Eee Pad Transformer Prime] skeptikal:
Few posts up :)
[Asus  Eee Pad Transformer Prime] infinitemethod:
Damn, thought i had read all the way thru this thread! Thanks man!
[Asus  Eee Pad Transformer Prime] skeptikal:
No problemo. :)
[Asus  Eee Pad Transformer Prime] -viperboy-:
Thanks for answering, I appreciate it. I work on Wednesday so I will update it with what I know. I can't wait to get my hands on this tablet as well!
[Asus  Eee Pad Transformer Prime] infinitemethod:
Awesome, thanks man, appreciate the help!
[Asus  Eee Pad Transformer Prime] beavertank:
More fun calls with best buy! /sarcasm

Over the weekend I got an email about "billing problems" with my order (which I've mentioned here, or another thread at least) where they seem to have been trying to charge my account twice (there was already an authorization in place) but it was failing because I don't keep enough money in that account to cover the charge twice.

Over the weekend I was assured they'd get it fixed. So then this morning I get the same email again.

I'm starting to get hopeful, that they've tried to charge the amount again (rather than convert the authorization) because it's shipping now! So I call in and act dumb and listen to the woman as she's reading things off her screen, and I hear "We haven't charged you yet... but we are now..." so I'm getting more hopeful!

She does some sort of magic on her end, re-enters my information, says it's probably fixed, and then ends with, "And we show you getting it between the 18th and 23rd."

:(

It's before Christmas, sure, and it's what everyone has been expecting, but I was hoping by this Friday because of the whole "trying to charge to ship" thing. So close!

---------- Post added at 11:53 AM ---------- Previous post was at 11:17 AM ----------

...and now they've cancelled my order. WTF.
[Asus  Eee Pad Transformer Prime] blaziner18:
lol your being jerked... hope you get yours soon (mainly because that means i should get mine soon)
[Asus  Eee Pad Transformer Prime] hauj0bb:
Do you really think that BB will have this item in retail stores on the 19th?
[Asus  Eee Pad Transformer Prime] beavertank:
Wonderful... bad news for me, good news for you.

Apparently the CSRs up until today have been lying to me, and in spite of the authorization charge holding the full amount in my account it shows as never actually charging on their end. And they can't re-instate my order. And they can't make a new one because the pre-order is totally sold out.

So I'm stepping it up to executive customer support. Where I'm sure I'll get nothing too. Assholes.

Anyway, the good news for you is I was told it was cancelled because payment was run (and failed) because the item was shipping, so yippee you guys who'll probably get notifications fairly soon and tablets not long after.
[Asus  Eee Pad Transformer Prime] wynand32:
My condolences, seriously, that sucks. But interesting that they're saying yours was shipping. Haven't heard word one from Best Buy about my order, including my sending an email to customer service yesterday morning.
[Asus  Eee Pad Transformer Prime] beavertank:
I had sent an email to them before this whole charging debacle started too and never heard word back. They probably don't reply to general email questions about pre-orders or something.

As I've also now heard ad-nauseum (thanks hold times!) "because of high volume, it may take up to seven days for you to receive notice that your online order has shipped!" in a very perky voice. I don't know how true that is, it seems pretty absurd, but apparently you might actually get the thing before being told it has shipped. Good plan best buy!
[Asus  Eee Pad Transformer Prime] wynand32:
Now, THAT would be ironic, to actually receive the tablet BEFORE I'm expecting it... But I like irony, so that's okay. :D
[Asus  Eee Pad Transformer Prime] cooper1010:
meh. i was told on the 5th that i was charged b/c the item was in the warehouse and soon to ship. was told a few days later that i should just cancel b/c the item was no longer in the system.

i've been charged 3 times already; still pending as we speak.

when it's here, i'll believe it. and bb can s my d after this.
[Asus  Eee Pad Transformer Prime] new2q9c:
Form of payment

So I've been reading that people got charged already. To those that swear up and down that they were charged, what form of payment? I paid with Discover and nothing has been charged.

So please next poster, state they type of payment and when you placed your order. Thanks!
[Asus  Eee Pad Transformer Prime] wynand32:
Just checked my CC and I don't even have an pre-authorization from Best Buy (whereas I do from Frys). So, huh.
[Asus  Eee Pad Transformer Prime] cooper1010:
debit card. And, it's a "hold," not a charge. They do it every 8 days.

For those that are being told that it's a charge and the item is shipping, I'm sorry. You're the victim of shoddy information dispersal and clueless employees.
[Asus  Eee Pad Transformer Prime] richB7:
Best buy put a temporary hold on my visa starting on 12/10.
[Asus  Eee Pad Transformer Prime] new2q9c:
Someone from FB

This guy posted in ASUS FB wall:

"New Best Buy Status says TF201 Prime in process will ship within 1-2 days"
[Asus  Eee Pad Transformer Prime] NoTanFightFan:
That's great news if true. Where did you find this? Facebook? Which account? Thanks for the info man.
[Asus  Eee Pad Transformer Prime] new2q9c:
ASUS Global and ASUS North America FB pages. I don't want to mention his name here, I kind of feel bad. :rolleyes:
[Asus  Eee Pad Transformer Prime] cooper1010:
I just looked quick, couldn't find it.

edit: whoops, found it. Hopefully legit. He looks like a regular dude, not a plant or troll or something.
[Asus  Eee Pad Transformer Prime] new2q9c:
If your using desktop FB you might need to click on Everyone. I think it defaults to only show ASUS' comments.

I'm using my iPhone and it shows everyones comments by default. Hope that helps.
[Asus  Eee Pad Transformer Prime] SwissyChief:
Ya it's there. If it's true, how come no one else is reporting the chance in status? I'll believe it when I see it!
[Asus  Eee Pad Transformer Prime] xGary:
IDK, BB has confirmed to me that they cannot legally ship the Primes before their release date due to contractual agreements.