yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] qreffie:
They're just passing the import fees along to the consumer and trying to make a $30-$40 profit like Negri did. Personally I have no problem going through a UK retailer but a lot of folks were hesitant.
[Samsung Galaxy Nexus] assisterah:
I just received the same email too.

They were actually expecting stocks due next Monday. It looks like it arrived earlier.

For the price, I think it is OK. There is a $20 coupon which brings the total down to 729, plus they do not charge tax outside IL.
[Samsung Galaxy Nexus] rashad1:
I just placed an order through expanys usa, only because my bank was blocking transactions though Handtec due to "fraud", which is rubbish because they are a legit company. Anyway Expansys charged me for shipping, while advertising free shipping, also none of the coupon codes worked (10OFFLC nor 20OFFLC).
[Samsung Galaxy Nexus] cu_ninja:
I believe it is free shipping for 3-5 day.
[Samsung Galaxy Nexus] rsg_1:
I just placed an order with them clicking through Mr. Rebates to get 2% back and $20 off. The email acknowledgement shows -$20 for a total of $729.99.

I'll check my CC to see if they did only charge $729.99 or added to that.
[Samsung Galaxy Nexus] ruthlesset:
I tried 20OFFLC and it did apply it. It shows it at the bottom. For warranty is expansys USA a authorized Samsung reseller?
[Samsung Galaxy Nexus] farfromovin:
oh man, soo tempting. I could probably have one in my hands this Friday :-)
[Samsung Galaxy Nexus] BarryH_GEG:
Anything sold outside its intended country of sale is considered grey market by Samsung and has no warranty. However, during the life of the two-year warranty Expansys-USA will send the phone to their UK affiliate for service on behalf of their customers. Anyone buying from Negri, Amazon, or eBay has no warranty. No one in the U.S. is authorized to sell the phone by Samsung and it's not a U.S. product. Should the phone need service, Samsung UK will ask for a receipt and/or credit card statement. The purchase had to be made in the UK in GBP and from an authorized reseller for the warranty to be valid. They also keep a database of which phone serial numbers were sent to specific dealers/distributors. Many i9100 repairs were rejected because they didn't meet the requirements I described. All us i9100 owners went through this when the phone first came out so what I'm sharing is fact.
[Samsung Galaxy Nexus] GuestK0080:
I got the same email. My total was 729.99 and I was more comfortable buying from a company with a US presence.
[Samsung Galaxy Nexus] audi09:
$750 + $29 for 1 day shipping. = $777.94 :eek:

is it worth it?
[Samsung Galaxy Nexus] InternationalNexusFan:
Where does it say that the phone comes with a two-year warranty? Does it say that one the Expansys USA website?
[Samsung Galaxy Nexus] Deleted member 2842059:
Any word if EX will ship these with USA plugs?
[Samsung Galaxy Nexus] CWL:
They will ship with a UK/EU to USA adapter.
[Samsung Galaxy Nexus] InternationalNexusFan:
Has anyone's Expansys USA order status for this phone changed to "Shipped" yet?

Good question.
[Samsung Galaxy Nexus] ruthlesset:
Thank you for the clarification. Any idea as to how is their customer service in case something goes wrong with the phone?
[Samsung Galaxy Nexus] aaronmoe:
Buying from EXPANSYS USA does not void a warranty by any means. I sent my GS2 back for a repair with no problem at all. In fact, I called EXPANSYS and spoke with a rep there that offered to take care of everything for me. I shipped it back to EXPANSYS and they forwarded it on to France for me, got it repaired, and shipped my phone back to me when it was finished. They also gave me all the information I would have needed if I wanted to do it myself. I just went through them to alleviate any huge shipping fees and any unforeseen obstacles. It looks like they do have the Galaxy Nexus in stock now.... It's hard not to buy one!!!
[Samsung Galaxy Nexus] steevo1:
I am tempted, but I really want the 32GB version. :(
[Samsung Galaxy Nexus] aaronmoe:
Agreed. It baffles me that they didn't put any expandable memory slots on this device.
[Samsung Galaxy Nexus] pukemon:
Mine now says 2 days to ship but order not processed yet. Grrrrrrr... expansys. Y u play with my emotions?

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] Luxferro:
haha, get in line. soon as you get past "not processed" you'll be "awaiting stock" and probably 3-4 days to ship :p
[Samsung Galaxy Nexus] leyvatron:
I talked to them this morning... they said they will get shipment on Wednesday and will start shipping Wed.

For people that ordered next day, he said we should have them by Thursday...unless their shipmentt arrives late..then Friday.
[Samsung Galaxy Nexus] pukemon:
You know what. I dont like your attitude. I think expansys just lost your order a :p

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] qnet:
I'm thinking about it more now. I wish Verizon would just say something. If I had got in on the last batch I would have the phone by now. I'm seriously thinking about getting in on this batch. My T-mobile Sim activation kit is on the way.
[Samsung Galaxy Nexus] :
I ordered from the first batch of Expansys stock and my phone arrives today. Pretty excited.
[Samsung Galaxy Nexus] justanothernoob:
I ordered last friday and selected the free business shipping to send it to my work as I dont want the delivery man to leave my $700+ phone on my front porch for the world to see. Now i'm wishing I would have ponied up for the next day shipping...
[Samsung Galaxy Nexus] Luxferro:
I'm just curious on how you talked to them. On the phone, or via email?

They seem to ignore me emails, even if about my pending order... granted it's only been about 40 minutes since I inquired about my order... but they haven't replied to the email I sent over 5 days ago either.
[Samsung Galaxy Nexus] gabster21:
For all those wondering about the volume bug fix, I just saw this on the Expansys website:

"Please note: The Galaxy Nexus is due in stock tomorrow (30th November). The new stock has had a Google approved firmware update applied to it by Samsung's distributors in order to fix the bug with volume control that affected some original stock. This newly 'flashed' stock is available to order now whilst stocks last!"

Now if they could only post news about the 32GB sim-free version! :D
[Samsung Galaxy Nexus] justanothernoob:
I talked to them on the phone yesterday and they said that they expect to receive stock on wed and ship out the same day.
[Samsung Galaxy Nexus] leyvatron:
phone also.... I was on hold for about 20 minutes before I got customer service.
[Samsung Galaxy Nexus] dnlsmy:
W00t! Just got it!
[Samsung Galaxy Nexus] pukemon:
Just got the phone? If so we hate you. If you just got the email still dont like you very much. :p

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] f231f:
Pics or it didn't happen.
[Samsung Galaxy Nexus] dnlsmy:
Here you go!
[Samsung Galaxy Nexus] f231f:
well im jelly.

waiting for mine to ship.
[Samsung Galaxy Nexus] pukemon:
We dont like you no more.

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] brian6685:
So I just went to pick mine up from the fedex store...and there was no phone in the box. Someone stole it and resealed or something. My day was just ruined, now I have to go through this stupid claims process. Kill me please
[Samsung Galaxy Nexus] rashad1:
Did they take the box too? Or just the phone? It must have been someone at the store
[Samsung Galaxy Nexus] brian6685:
Box too, the only thing in the box was the receipt from expansys-usa. Good thing I opened it in the store in front of everyone. Expansys-usa had me write the store number and lady's name down, this sucks
[Samsung Galaxy Nexus] justanothernoob:
No freaking way. Man I would come unglued...
[Samsung Galaxy Nexus] brian6685:
I did come Unglued. Fedex can eat a d&*%
[Samsung Galaxy Nexus] f231f:
Didn't you notice the box weighed 3 ounces before you signed for the package?
[Samsung Galaxy Nexus] brian6685:
I signed before touching it
[Samsung Galaxy Nexus] leyvatron:
I would be PISSED!!!

Good you opened it in the store....

then I would be cry.
[Samsung Galaxy Nexus] Luxferro:
You should call the police too. Make waves!
[Samsung Galaxy Nexus] brian6685:
I should have called the police lol
[Samsung Galaxy Nexus] Luxferro:
Make a sign and picket outside fedex until someone coughs up your phone! lol

In all seriousness, i bet they have camera's in their facility. The problem will be getting someone to review them I guess.
[Samsung Galaxy Nexus] brian6685:
Yeah I saw the cameras
[Samsung Galaxy Nexus] steevo1:
It is also possible that something fishy happened at the origin pickup or the origin Fedex station and not necessarily at the destination station. Just a thought.

---------- Post added at 04:22 PM ---------- Previous post was at 04:18 PM ----------

I am waiting on my GN from Expansys and I am in Atlanta also. Which Fedex service did you use? Was it Fedex Express (overnight) or Fedex Ground?
[Samsung Galaxy Nexus] dnlsmy:
The f*ck? :confused::confused::mad::mad::mad::mad:
[Samsung Galaxy Nexus] brian6685:
I used fedex ground, but had it held at a local Fedex store because I was not going to be home to sign for it. The one off N Decatur & Clairmont
[Samsung Galaxy Nexus] steevo1:
I used Fedex Express overnight for mine. This really sucks. I have been obsessing over getting this phone and finally pulled the trigger and ordered one from Expansys. I was worried about a lot of things but I had not even considered that someone might steal it while being shipped. It's a good thing that you opened it front of the Fedex employees. Did they say how long a claim would take?

As I said, the theft could have occurred somewhere at the shipping point. I'm sure the couriers that pick these up are aware of the contents.

Hope you get a replacement GN soon.
[Samsung Galaxy Nexus] brian6685:
I'm sure it was fedex somewhere in the process. Expansys told me the only thing they can do is file a claim through fedex. They said it takes anywhere from a couple days to 10 days. My guess is because of the holidays, it will be around 10 days. Either i wait for them to resolve, then resend me another one, or i go ahead and buy another one and then get the refund when it goes through. I am still deciding what I should do...I really want the phone ;( This is really starting to piss me off
[Samsung Galaxy Nexus] f231f:
If you can spare the $700 on your credit card, order another one now and get it sent to you. If they don't take care of you on the stolen one like they say they will, just dispute the charge with your credit card company.
[Samsung Galaxy Nexus] steevo1:
In light of what has happened to Brian6685, I am wondering if I should call Expansys and pay for insurance against loss or theft. I have never ordered a phone this way, and now I am kind of paranoid.
[Samsung Galaxy Nexus] brian6685:
Thats probably what I'm going to do, but I'm not ordering from expansys. There is another company based out of Atlanta selling them online, they told me I could pick it up directly since I'm local.
[Samsung Galaxy Nexus] steevo1:
Who is this company? I may cancel mine with Expansys also if I can pick it up here in Atlanta.
[Samsung Galaxy Nexus] Luxferro:
I'm starting to get fed up with expansys.

so far they haven't replied to 2 emails, and are keeping us in the dark (i'm not calling to wait on hold for 30 minutes). I'm regretting canceling my handtec order (which would have shipped out today) to order with them.
[Samsung Galaxy Nexus] brian6685:
I sent you a pm
[Samsung Galaxy Nexus] audi09:
They said shipment would come in tomorrow (wed), and ship tomorrow. I ordered next day delivery, as long as it comes by Fri, ill be happy
[Samsung Galaxy Nexus] qnet:
Wow, I'm in Atlanta and this has me worried now. I ordered mine today through Hantec. I'm wondering if I should open it before the delivery guy leaves (if he waits). I've ordered phones before and, never had anything stolen.

It seems like they should have weighed it and, through that process found out something was wrong. I know it's not a heavy item but, you would think there was a system in place to weigh it at each interval/stop. if it weighs different than what's stated in their system they know something isn't right.

I don't know how all that works but, it seems like a company as big as Fedex would have some sort of safeguards like this. Especially for small packages.
[Samsung Galaxy Nexus] pukemon:
the guy who does the weighing could've pushed it through.
[Samsung Galaxy Nexus] ericshmerick:
Whoever stole it was probably an unsavory Fedex warehouse guy who knows about this phone and figured the Expansys "from" on the label indicated either a GNEX or some other expensive imported smartphone.

My buddy was one of the first to order and receive the original iPhone 4. Doorbell rang, he answered it, immediately after signing he noticed the box had been tampered with. Opened it right in front of the delivery guy and, well you guess it, no iPhone.

He was majorly pissed. Took 3 weeks to resolve and receive a replacement because they were sold out.
[Samsung Galaxy Nexus] meuz:
Wow just read about member who had His GN stolen from fedex. That's bad biz from fedex, hope he can get other one again. Anyways I order mines GN from handtec with free charger adapter and should have 2morrow or dec 1. Can't wait to play and compare with my G Note.
[Samsung Galaxy Nexus] pukemon:
I guess you all havent read about the receivers being received with bags of sand in place of receiver to accomodate the weight from amazon reviews. The first couple of reviews i read about it had very hard time getting cmpensation from amazon and fedex. Very hard to believe because good receivers can weigh 50lbs or more and are big at that. Then there are the bought a galaxy s2 but recieved a galaxy s variant, verizon version at that. And then the fake nokia's or nokla's. Its like receiving a bag a coal for xmas i bet. You all are making me worry now. I probably wont be home to mine so maybe i have to video record it.

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] benblb:
Steer clear of expansys!

I strongly urge you and anyone else not to work with Expansys. They lied about the item being in stock (It was supposed to ship Friday) and they did not ship. They then changed my order to "Awaiting Stock". I know there was the volume bug, but nothing was said about that. They pretty much lied to me about my item being in stock. I tried to contact customer service. I sent two emails, both of which have still not been responded to. I called and waited for 20 minutes to talk to a representative, all of which were "currently assisting other customers". I also tried calling their Canadian and British numbers. I finally got through when I tweeted ExpansysUK. They were nice, but there is only so much they can do over Twitter. I direct messaged them my order number, but because of the 8 hour time difference, they wouldn't have gotten back to me until tomorrow. I was tired of the deceit and crappy service, so I switched to Handtec. Handtec has live online service, and their blog was constantly updated today with Nexus news! I also saved $20 by going with them, despite my $20 off coupon at Expansys. I highly recommend that everyone steer clear of Expansys. (I can't recommend Handtec yet, seeing that my item is still set to ship tomorrow morning)

-Ben
[Samsung Galaxy Nexus] _illmatic_:
I ordered last Tuesday at 2:30pm with next day delivery, got my device Friday. Having issues with the screen called em and they are shipping me a new one over night tomorrow. They are paying for it to be shipped back and refunded me my overnight shipping in my first order. Once the new phone comes in I'll check for defects then ship my old one back. Just my experience so far.
[Samsung Galaxy Nexus] pukemon:
Some of us are ordering through expansys for warranty purposes. Little to no hassle when there is a problem.

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] InternationalNexusFan:
Sounds like someone is fed up with FedEx.
[Samsung Galaxy Nexus] AmesCell:
Uh. You are trying to get a phone that's not even supposed to be available in the US and you are acting like they should be stocking these at Walmart.

Expansys has been great on every phone I've ordered. They respond to emails. They handle issues with the phones. They do everything you could want for a company importing phones from the UK.

Throwing out the volume bug just shows how wrong your post is. What are they supposed to say when you are buying this phone? Hey did you know there are some discussions of a volume bug you might not want this first ever Android 4 phone that's not really being sold in the US?
[Samsung Galaxy Nexus] brian6685:
I agree, what happened to me has nothing to do with Expansys, its fedex. Expansys didnt give me any problems.. Not yet at least, we'll see how this claim goes
[Samsung Galaxy Nexus] Matt-Helm:
Order Placed:

11/26/2011 4:58 AM London UK Time

Main Status:

Awaiting Stock

Explanation:

We are currently awaiting the stock required to fulfil your order.

Notes:

11/26/2011 Sent email - eXpansys USA Order Acknowledgement

Remaining to be shipped:

Google Samsung Galaxy Nexus I9250 Android Smartphone (Unlocked, 16GB)

Usually Ships 2 Days
[Samsung Galaxy Nexus] apascual89:
I ordered from expansys for the first time. Could you elaborate on their warranty support? How would I handle any issues and how do they normally handle them?

Thanks
[Samsung Galaxy Nexus] justanothernoob:
I'm very tempted to call expansys up and ask them to change my order to overnight shipping...
[Samsung Galaxy Nexus] Matt-Helm:
Probably mean the difference from getting this week and next... it would a very long weekend ;)
[Samsung Galaxy Nexus] justanothernoob:
A very long weekend stuck with this craptastic dell streak...
[Samsung Galaxy Nexus] :
agreed. I got my GN last night from Expansys - no problems with the order or communication.

They even included a converter for the power adapter which I didnt expect but was a nice touch.
[Samsung Galaxy Nexus] Neon01:
I'm starting to go crazy here over this. I had a pre-order in originally on Nov 5 from expansys. Last week when they got them in, they tried to charge my credit card and F-ing Amex denied the charge as a security measure, thinking it was fraudulent. So of course, they didn't ship mine and ran out of stock. Nevermind the fact that I called moments after receiving the email telling me about the declined card and waiting on the phone for 35 minutes without response. No response via email either.

After realizing they still had some stock and were sending to people even on Thursday, I started to get pissed. I had already sent them an email stating that they could charge the card again, and to go ahead with processing the sale. Apparently that email never got to anyone that actually gave a ****, because it continued to remain "order declined" and they then actually did run out of stock. I placed another order on Friday (Nov 25) and that one was supposed to go out "early next week". I finally get through to them yesterday and all they can tell me is that it'll go out "Wednesday or Thursday". Well, which is it? I'm hearing about everyone and their brother just placing orders on the spur-of-the-moment and getting them shipped out immediately from other retailers (among others, apparently the poster above me somehow got his shipped out early this week from expansys if he received it last night), and I've had the damned thing ordered for almost a month now and have nothing to show. I have zero confidence that expansys will ship out today, but I don't want to order from the UK based on difficult warranty repairs/return policy.

Come on, Expansys, ship the damned thing out today! I'm pulling my hair out over here. :eek:
[Samsung Galaxy Nexus] f231f:
I hope they really get their shipment today like they've claimed.
[Samsung Galaxy Nexus] steevo1:
After what happened to brian6685's shipment, I phoned Expansys this morning to ask ask if I could add insurance to my Galaxy Nexus shipment and they told me that the shipments are already insured.

I have spoken to them on the phone several times and they have always been helpful. I was told that they are getting some stock in today and should be receiving more tomorrow. I ordered using FedEx overnight shipping, so I hope I have mine by Friday.
[Samsung Galaxy Nexus] jonathanhuerta4:
Same with me, hopefully we both get them by friday :D
[Samsung Galaxy Nexus] maconsultant:
Hopefully.. Friday will be the day for many..!
[Samsung Galaxy Nexus] Noodles5666:
I just called and had my shipping updated to Next Day. Also was told they are getting shipment today and shipment tomorrow.
[Samsung Galaxy Nexus] justanothernoob:
I'm a bad guy I just called and upgraded my shipping to overnight also...
[Samsung Galaxy Nexus] steevo1:
I'm keeping my fingers crossed! :)
[Samsung Galaxy Nexus] rsg_1:
When I received my shipment from Expansys, on the outer box, it was sealed with tamper-proof tape.

I don't trust any carrier UPS of FedEx around the holiday period. The temptation is too great for people of questionable character. It is best to use next day or 2nd day shipping as well. FedEx Ground delivery is often contracted out and its possible for someone to open or damage the package. My GNex was suppose to have come last Saturday, but FedEx ground never showed up and I had it held to pick up myself.
[Samsung Galaxy Nexus] brian6685:
My package had the tamper proof seal on there, yet, no phone. I did not realize that ground went through different services then next day or overnight. That is good to know in the future. Also, about my claim, I got an email from expansys today saying they have submitted the claim to fedex and now I have have to wait for fedex. It could take up to 14 days.... Ugh
[Samsung Galaxy Nexus] justanothernoob:
Wow, that really sucks. I know how it feels to not get your tech fix. Last time I had fedex deliver to my house they brought a 27" monitor and left it on my front porch. When I got home no box on the porch... Now I have all my packages delivered to work.
[Samsung Galaxy Nexus] :
I ordered from the first batch they got in stock and chose the ground shipping which is why i just got mine.
[Samsung Galaxy Nexus] trineomorph:
How long did it take you to get your shipment? I ordered on Monday and hoping I will get it this Saturday using ground shipping. I'm in the DC area.
[Samsung Galaxy Nexus] f231f:
I picked ground shipping, but I'm in Missouri and they're in Illinois. Ground shipping is only 1 day for me. Hopefully mine ships today or tomorrow so I have it by Friday.
[Samsung Galaxy Nexus] cbutters:
I got too eager as well and just emailed in to see if I can upgrade my shipping to overnight. If anybody hears word that they actually received the shipment be sure to update us :)
[Samsung Galaxy Nexus] justanothernoob:
As of about 10:00 Central time they hadn't received it yet. Sure hope they get it soon and get my nexus in the mail...
[Samsung Galaxy Nexus] leyvatron:
Impatiently waiting. :D

Hope they get stock soon and start pushing them out.

I want mine tomorrow.... I'm currently using a dumbphone... or am I just smart? :p
[Samsung Galaxy Nexus] Noodles5666:
I sold my HTC Vivid last Friday. I have been using my Nokia 2320 beater phone for the last 5 days.
[Samsung Galaxy Nexus] leyvatron:
Same here... I sold my smartphone 2 days ago and using my Motorola phone. Its not a Motorola razr flip but candybar style razr... IT SUCKS!!!!!!
[Samsung Galaxy Nexus] f231f:
fyi, FedEx Ground doesn't deliver on Saturdays. Only FedEx Home Delivery does. Not sure which they ship, but they are not the same.
[Samsung Galaxy Nexus] :
I ordered on the 23rd and got it on the 29th (FedEx Ground)
[Samsung Galaxy Nexus] AmesCell:
When? Looks like he is reading a book?
[Samsung Galaxy Nexus] f231f:
Disregard. I heard him say Galaxy Nexus and unboxing, but he's actually unboxing his mac.

He said his GN from expansys is still waiting to ship.