yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] froesei:
Hi Corey,

Does all the information in this thread apply to orders made through expansys.ca as well? My order currently shows a delivery time of 5:00 pm today, shipped yesterday, and I'm wondering if that's not in fact the case.

Thanks
[Samsung Galaxy Nexus] trineomorph:
It would have been great if we got this type of customer service before the whole fracas started. The only reason why I cancelled my order was because of the seemingly bad and unresponsive customer serviced that was mentioned here.

I ordered from Negri and hopefully mine ships out today.
[Samsung Galaxy Nexus] Corey L:
Hello,

Yes, Canada is shipped out of our USA warehouse. It would be International Priority and should be delivered tomorrow.
[Samsung Galaxy Nexus] froesei:
Ok, thanks for the head's up.
[Samsung Galaxy Nexus] pinbak:
I ordered mine via ExpanSys and I can't wait for it to get here!! Yay! I am just excited that I could actually afford one! Hopefully it is here next week sometime or even the next!! =)
[Samsung Galaxy Nexus] aimetti:
Expansys has been awesome for me so far.

I have a defective radio and they got another one out for me and I just have to send mine back. They were a great help on the phone. Really appreciate it and will definitely do business with them again in the future.
[Samsung Galaxy Nexus] gabster21:
Spoke to a woman from Expansys UK on the phone about my order being messed up (all items in stock but main status is 'Awaiting Stock'). She said it wasn't a problem and assured me that my shipment would go out today. As of end of business hours, status is still 'Awaiting Stock'.

I guess they teach their reps to lie to get customer off the phone quickly. Don't know if I can even cancel since they don't seem to be checking their emails.
[Samsung Galaxy Nexus] pukemon:
Patience and courtesy go a long way fellas. I would gather some of the guys that haven't gotten a reply email probably weren't courteous. My first email reply was slow but i received a response in a reasonable amount of time. Brandi is the woman. And corey is the man. Thank you expansys.

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] Corey L:
Did you order from the US or the UK, I'm confused. Send me your order ref and I will try to help if it is a UK order.
[Samsung Galaxy Nexus] trineomorph:
Negri is out of stock and supposedly getting stock tomorrow. Don't cancel your Expansys order!
[Samsung Galaxy Nexus] gabster21:
Thanks, PMing you the ref now.
[Samsung Galaxy Nexus] maconsultant:
Why expansys just confirmed mine will be here tomorrow.! Good luck to everyone else.!!
[Samsung Galaxy Nexus] bennettm89:
Eh, I guess I am having the same "In stock" status and "Awaiting stock" exception issues. That and e-mail has been somewhat sparse... apparently there was an issue processing my card. Sucks.
[Samsung Galaxy Nexus] WillyWonka23:
Edit: Double post. Sorry
[Samsung Galaxy Nexus] WillyWonka23:
If i were to order the phone today with over night shipping, when would i be looking to get it? Next week?
[Samsung Galaxy Nexus] TroyBoy30:
thats what i would like to know as well. if i order right now with over night shipping would i get it tomorrow? If not how do i get saturday delivery. I need to know if i ship it to work or to the house for sat delivery. i've been on hold for about an hour and a half with them!
[Samsung Galaxy Nexus] gabster21:
Huh? My credit card has been charged.. now I'm really confused. :S
[Samsung Galaxy Nexus] _DiMoN_:
The second post contradicts the first. What is true then?
[Samsung Galaxy Nexus] jeremysv:
No contradiction. The first is about phones incoming from suppliers. The second is about orders going out to customers. Different batches of phones in different parts of the chain.
[Samsung Galaxy Nexus] Corey L:
Yes, inbound vs outbound. Thanks
[Samsung Galaxy Nexus] TroyBoy30:
shew...almost 2 hours on hold but it was worth it

told i will get one from the stock arriving tomorrow and he upgraded me to sat delivery for free! now i need a micro sim adapter quick!
[Samsung Galaxy Nexus] Corey L:
Had you already ordered?
[Samsung Galaxy Nexus] pukemon:
Ahould be shipped then.

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] El Daddy:
Thanks again!

I don't usually do this but, I just wanted to say thanks to Corey and Expansys. Not many companies would have an employee jump into a user forum and work with the customers to sort things out. We are all excited to get our hands on this phone and its made most of us downright crazy.

I will definitely buy from them again for my future purchases.

Big thumbs up for Expansys!
[Samsung Galaxy Nexus] Corey L:
I responded to your PM. Your order is shipping out of our French company. I cant be of much help at the moment as they are closed for the night. I will try to help in the morning.
[Samsung Galaxy Nexus] waylo:
Really? That would be nice.

Can you provide more details?
[Samsung Galaxy Nexus] TroyBoy30:
ordered at 2:50 pm eastern today
[Samsung Galaxy Nexus] brian85:
Will AT&T give us a sim card made for the nexus or do we have to pay for it?
[Samsung Galaxy Nexus] TroyBoy30:
they probably will but i gonna just pick up a microsim adapter in case i need to use my 4
[Samsung Galaxy Nexus] Manacit:
You can take the SIM out of your last phone and pop it in this one - unless you're transitioning from the microsim in an iPhone? Then I have no idea.
[Samsung Galaxy Nexus] bennettm89:
Eh, I'm starting to get a little skeptical. For such an expensive piece of equipment, the sparse communication through e-mail is making me a little bit upset. Not sure why the card wasn't processed correctly the first time. Corey, if I were to PM you the ref number of my order, could you see if you could help me out?
[Samsung Galaxy Nexus] brian85:
The only sim I have is a very old non 3g one.
[Samsung Galaxy Nexus] nbeebe24:
Just got mine today from negri electronics! Ordered yesterday and had it overnighted. Will definitely do business with them again.
[Samsung Galaxy Nexus] Corey L:
Send me the REF. I'll find out what the CC issue is.
[Samsung Galaxy Nexus] bennettm89:
Got a response through e-mail right before you responded. Apparently stock is short again. This is like the second or third elongation of shipping.

nbeebe24, where is Negri located? I may be cancelling and just ordering from there. I feel like I'm getting lead around like a dog chasing meat hanging off of a stick.
[Samsung Galaxy Nexus] waylo:
Negri's in Las Vegas.
[Samsung Galaxy Nexus] f231f:
Too late. They don't have any.
[Samsung Galaxy Nexus] DarkSi08:
Wish I had gone through this thread earlier. I ordered my GN on Friday, and spoke with someone in sales earlier. He said the batch is expected to arrive tomorrow. I upgraded my shipping to overnight (from 2-day) and Saturday delivery, but I'm paying the difference. Oh well, I won't care at all if I get my GN on Saturday like I'm supposed to! It's been a loooong week of waiting, and the battery life on my NS sucks!
[Samsung Galaxy Nexus] apascual89:
Unless there's another Corey L in that company, I believe he's the General Manager. To me that puts me more at ease with the delivery of my $800 impulse buy;).

On another note, did you get your phone today, or was it not coming today?
[Samsung Galaxy Nexus] El Daddy:
I didn't get it today, but thanks to Corey I should get it tomorrow. I haven't been this excited about tech since I was waiting for my Nexus One.
[Samsung Galaxy Nexus] pr3cision:
My experience with expansys is as follow: I was happy when I ordered, then unhappy and mad when ish hit the fan, then extremely happy and pleased. They are truly doing all they can and I can appreciate that, trade excellent service for a couple days of waiting anyday, they upgraded me to Saturday shipping. Woot 2 more days.
[Samsung Galaxy Nexus] leyvatron:
Did they upgrade your shipping for free?

This sucks! cause I paid for next day delivery. :(
[Samsung Galaxy Nexus] Corey L:
Leyvatron - you were upgraded to Saturday too...
[Samsung Galaxy Nexus] froesei:
I'm in the same boat as you, and share your ridiculously high level of excitement. Thanks to Corey for all his efforts.
[Samsung Galaxy Nexus] Superfrag:
If you paid for next day delivery, then they'll add Saturday delivery which costs an additional $13.00 for free. If you haven't paid for next day delivery, and have normal ground shipping which is free, you'll get it next week. That's what I understood reading the posts.
[Samsung Galaxy Nexus] pr3cision:
I might cancel my preorder wit TD for Asus prime and get it from expansys if they're taking pre orders...*satisfied*
[Samsung Galaxy Nexus] bennettm89:
This is pretty funny because I am stuck at stage two of three. I envy your experience.
[Samsung Galaxy Nexus] cbutters:
I'm still showing up as awaiting stock :(.... PM sent to corey. Thanks!
[Samsung Galaxy Nexus] pr3cision:
Hopefully u experience stage three and hopefully I don't experience stage 4..
[Samsung Galaxy Nexus] TroyBoy30:
just to follow up, yes they will give you a new sim of you go to a corp store. At least I know my local one will. You can also pick up a micro sim adapter if you want to go that route. I needed an adpater by saturday and wasn't willing to pay the $17 shipping for overnight on a $1 item! I'll just run to att to get a new one!
[Samsung Galaxy Nexus] Corey L:
Update:

Everyone, just wanted to give you a breakdown on what's been delaying this shipment of stock from our supplier. A copy from the FedEx tracking is below.

1. After getting confirmation a few days ago of the shipment, we found that the packages arrived late to the FedEx sort facility. Once there, the went thru further screening of the docs and asked for more info from our supplier.

2. On the 30th, they were cleared in Feltham, but we've now been told by our FedEx rep that there was some sort of security issue at the Feltham location, and the packages had to be re-screened. They sent the packages to Poyle to do the re-screening.

3. After re-screening at Poyle (which is also at Heathrow), the conveyor system on the plane physically broke. (I couldnt make this up if I tried)

4. Packages this afternoon were put on a truck and moved as quickly as possible to Stansted Airport, a little over an hour away. They had 2 hours to make it on the plane.

5. We have been told by our FedEx rep now that they are confirmed on the flight out of Stansted.

We expect them to be fast tracked thru Memphis overnight and with us tomorrow.

This update is merely to keep you informed and to let you know there have been some issues we did not see coming. We're doing everything possible, along with FedEx, to get these to you ASAP.

Dec 1, 2011 9:19 PM

In transit

STANSTED GB

Dec 1, 2011 9:02 PM

In transit

STANSTED GB

Dec 1, 2011 5:28 PM

In transit

POYLE GB

Dec 1, 2011 5:00 PM

In transit

POYLE GB

Dec 1, 2011 6:39 AM

In transit

POYLE GB

Nov 30, 2011 1:09 PM

Clearance in progress

FELTHAM GB

Nov 29, 2011 9:26 PM

Shipment exception

FELTHAM GB

Improper or missing international paperwork, contact Customer Service

Nov 29, 2011 9:25 PM

Picked up

FELTHAM GB

Package received after FedEx cutoff

Nov 29, 2011 8:40 PM

In transit

FELTHAM GB

Nov 29, 2011 4:14 PM

Picked up

FELTHAM GB

Nov 29, 2011 10:51 AM

Shipment information sent to FedEx
[Samsung Galaxy Nexus] cbutters:
Received a favorable response from corey, It is awesome that expansys is taking the time to personally participate on the forum and improve consumer confidence in their company. Thanks. Looking forward to the phone.
[Samsung Galaxy Nexus] ashman5:
Is it better to order online or contact expansys by phone?

thanks
[Samsung Galaxy Nexus] Luxferro:
@Corey L,

can you clarify which shipment you're referring to? And which orders this will affect? (past and/or recent) You guys did get some phones into today, and ship out some, correct?

Thanks
[Samsung Galaxy Nexus] pukemon:
Omg. I want my phone now. I took friday off but now am working still but would rather be off. Omg. This sucks. Its the end of the world. Just kidding.

Btw, expansys. Y u no use ups? Never liked fedex. They never refunded me when they didnt make good on next day orders and they dont make it more often than not. Ups does. Y u mess with my emotions?

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] CraigP17:
Corey no like my pm
[Samsung Galaxy Nexus] Corey L:
Corey like, Corey respond

---------- Post added at 12:24 AM ---------- Previous post was at 12:15 AM ----------

We used UPS for years, and had tons of issues with them unfortunately. Maybe it is location based?
[Samsung Galaxy Nexus] bblanski:
Hope so
[Samsung Galaxy Nexus] Corey L:
This is in reference to the stock we are expecting tomorrow. It was originally expected today.

The ones received last night have already been picked up by FedEx.
[Samsung Galaxy Nexus] bblanski:
Nice and thanks.
[Samsung Galaxy Nexus] kchino:
Even though I can still say that I'm still very excited about this phone, it has been without a doubt the hardest acquisition of a Nexus device I've ever encountered (I've had them all - the N1 & NS, unlocked). I'm on my second vendor (Expansys>Handtec) and both have been less than stellar. I cancelled my order with Handtec after the "tell us if you really want it shipped" fiasco and my order processed with Expansys on the 25th (for the second time, 1st order was cancelled by them due to shipping issues on my part) who I purchased my GSII with this May which was quick and easy, good experience.

It's been one delay after another with the Galaxy Nexus. I'm on my third week of purchasing and not receiving anything. Samsung and Google really need to reevaluate the way they distribute the Nexus line. It really seems like it's pushing vendors to the limit in their ability to make customers happy as there has been almost zero confirmed announcements from Google or Samsung on when we could buy/who will have it, at least for the early adopter crowd. Better communications = Better expectations. You'd think they'd get better at it, this is the third iteration and all. But no :mad:.

I received a shipped notice from Expansys yesterday but after taking a "work from home day", realized that the phone wasn't actually shipped after reading the forums here. I praised them a bit earlier in this thread but not any better off in reality especially considering I've had zero correspondence from them since they cancelled my 1st order. I would have received the phone already from Handtec if I could have been patient enough with their derp...derp...derp :p.

The guy/girl who is on the forum here from Expansys (Corey L) did reply quickly once I PM'd today but why should I have to rely on a forum to find out what's happening with my order? That's just bad customer service, I didn't place my order through a forum I took the time to contact you directly! Talking to you Expansys and Handtec! I'll try Negri next time ;)

Hopefully this time tomorrow I'll have a Nexus again. Rant over... :D
[Samsung Galaxy Nexus] ericshmerick:
Lol, classic.
[Samsung Galaxy Nexus] Luxferro:
Yay! Tracking info says my package was picked up finally. I just put the tracking number into Packing Tracker Pro app to keep me updated on it's progress heh :D
[Samsung Galaxy Nexus] bblanski:
Mine too!!!! Woot!!!
[Samsung Galaxy Nexus] pukemon:
i hate you. :mad: no really i do. that was my phone. :mad: all i got for consolation was my atrix rebooting.
[Samsung Galaxy Nexus] bennettm89:
Same boat as you. Keep getting run-arounds. Ready to switch to Negri. I got a response from Corey, which is nice and thanks.... but three times it's been delayed (two from stock, one from my card apparently being in New Zealand...right...) Brandi through customer support is pretty blunt and really isn't forthcoming with information unless you pry it out of her.
[Samsung Galaxy Nexus] g33k3r:
I just went on eBay and ordered on for 735 and it was shipped on the same day purchased and already in FedEx tracking system. Will be here on Saturday!!!
[Samsung Galaxy Nexus] steevo1:
Thanks to Corey for being forthcoming on this board and keeping us informed about the shipment delay. All things considered, I am pleased that I will be getting my Galaxy Nexus on Saturday. Thanks Corey for the upgrade.

I had been contemplating this purchase for some time, so one additional day is not a big deal for me.
[Samsung Galaxy Nexus] kchino:
I'm so jaded right now :cool:, I'll believe it when the Google con Samsung tostones is firmly planted in my hand. It's becoming your friends mythical significant other that you've never met that you've heard about forever. Do they really exist? :rolleyes:
[Samsung Galaxy Nexus] leyvatron:
Would you be upset if Corey has his signature saying "Sent from my Galaxy Nexus using Tapatalk" HA! HA! j/k

Really appreciate you keeping in contact with us Corey.... I'm sure being on the board cut the phone calls in half today.
[Samsung Galaxy Nexus] Luxferro:
Huh? Is this one of those Google Galaxy Nexus puzzles? :p
[Samsung Galaxy Nexus] alhail99:
just ordered one from ebay, can't wait to put my hands on it.

I didn't knew that it would work on T-mobile's HSPA+, the moment I knew about this I immediately ordered it, as I thought that it would be limited to edge on T-mo
[Samsung Galaxy Nexus] pukemon:
i bet he is using galaxy nexus. but if he smart, he put using nokia 1100 or a lowly gs2 in his sig. :D
[Samsung Galaxy Nexus] Corey L:
I likely lose all credibility immediately here by announcing I currently use a 4S :eek:
[Samsung Galaxy Nexus] leyvatron:
BOOOOO this man..............after we get our phones. ;):D
[Samsung Galaxy Nexus] Corey L:
But I did use a GS II for a while too! Even fell off a boat with a GS I and it survived the drenching somehow ;)
[Samsung Galaxy Nexus] pukemon:
Boooooooooo!!

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] listairee:
Thanks for the update!
[Samsung Galaxy Nexus] HasDer:
I was also between Iphone 4s or GNex, (my previous phone was an iphone 4) but got disappointed by 4s... and I heard that android 4.0 interface use the GPU for a smoother usage (that's why I didn't liked android... it was all clunky...) anyway... GNex got me with the screen, OS, etc etc... man I want that phone in my hands NAO...!!
[Samsung Galaxy Nexus] Luxferro:
Best of all, you won't have Steve Jobs telling you what you can do with your phone :) (He still has that power over apple products from his grave :p )
[Samsung Galaxy Nexus] pukemon:
Expansys stock now say ships in four days. Fedex plane better not have crashed expansys. We will blame you corey l and drag you down the street with a 2g iphone around your neck. We will be confiscating the 4s as uh, uhmm, evidence. Live wise corey. Live wise.
[Samsung Galaxy Nexus] waylo:
Oh texans... always resorting to lynching and such... :p
[Samsung Galaxy Nexus] pukemon:
Ya reckon?

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] :
If I fell off a boat with my GS Vibrant, I would assume that any self respecting shark would steer clear from eating that pos. LOL
[Samsung Galaxy Nexus] justanothernoob:
My phone is on a plane from Vegas as we speak will be delivered to my work before 3pm tomorrow. Ordered from Negri this morning after canceling my Expansys order. However I got a call from Corey right after I canceled and he was great. Just a little too late.
[Samsung Galaxy Nexus] drizzle123:
Still waiting

My status now says: Usually Ships 4 Days

Ordered on the 27th (US Time) - Anyone that ordered on the 27th get a shipment?
[Samsung Galaxy Nexus] g33k3r:
Cool thing about ordering from ebay is you can use billmelater and have 6 months to pay it off no interest instead of putting on a credit card as I am sure many have been doing and will end up paying more for the phone after interest charges.
[Samsung Galaxy Nexus] gabster21:
Thanks, my order has turned to green and Main Status now says Ready to ship.

I got your PM with their number and will try giving them a call later this morning. I plan on yelling "Mais où diable est mon Glaxy Nexus saperlipopette!" :D
[Samsung Galaxy Nexus] LordGrahf:
Ordered earlier today through negri with next day shipping. Got tracking number and it'll be here 2morrow. Can't wait!
[Samsung Galaxy Nexus] froesei:
Mine is in transit, and just left Memphis. Scheduled to be delivered Friday.
[Samsung Galaxy Nexus] pr3cision:
You do know that billmelater is owned by PayPal now, thus you can use it anywhere that PayPal is excepted and more? Just saying
[Samsung Galaxy Nexus] Corey L:
Inbound shipments just passed thru Memphis clearance!
[Samsung Galaxy Nexus] gabster21:
I gave the french number a call, they said they've been swamped with SGN orders (which I don't doubt) and that my order was ready to ship. But then when I asked her to confirm that it was indeed shipping today, she said that they still had unprocessed orders from october so my order was not a priority, so I should just wait and see!

Then I called the UK number again and a woman told me that everything looked fine and I should expect my shipment to go out today. It reassured me a little but still, you never know.

What time do you usually ship and how can I confirm that this is indeed going out today? I'm getting two different responses from each country.
[Samsung Galaxy Nexus] gabster21:
No, still 'Ready to Ship'.. seems like it was just a pre-auth on my card but I got the charge SMS anyway

Edit: Main status changed to shipped, woohoo! :D Should I be expecting an email with the tracking number any time soon?

Edit 2: Got the email but no tracking number, where can I get it from? Thx

Edit 3: The plot thickens.. I just spoke to the nice lady in France who told me that the package was picked up by the shipping company, they will generate a tracking number by the afternoon and update it on the website
[Samsung Galaxy Nexus] pukemon:
Well they better pass through ya'lls warehouse faster than a conveyor belt can break. I gotta go to work today and im supposed to goofing off with my phone and fishing for flounder tomorrow. Stupid technology. :)

Sent from my samsung gt i9250 which is in the wrong country.
[Samsung Galaxy Nexus] g33k3r:
Even though they are owned by pay pal not every place offers the bill me later option
[Samsung Galaxy Nexus] aimetti:
darn fedex !

initially had delivery date setup for tomorrow. Now its Dec 6th :(. Fedex is slacking.
[Samsung Galaxy Nexus] TroyBoy30:
mine said in stock last night, now it says usually ships 3 days. my car charger and promotional discount shipped though! :D
[Samsung Galaxy Nexus] apascual89:
Thanks again for the continued info. Does this mean were looking good for Saturday delivery?

Andres
[Samsung Galaxy Nexus] Corey L:
Yes it does. About 2 hours ago they were at the sort facility for our truck. Should be here by 10:30am.
[Samsung Galaxy Nexus] pinbak:
I ordered mine on 30NOV2011 via Amazon Payments with standard shipping because that was the only option that I could pick...the order still says open and I have had a pending charge for the full amount against my CC since I hit submit on my order plus another 1$ charge...will this order move along anytime soon such as from open to maybe getting ready or something!! I would've assumed that since I had the only option to chose standard shipping, I would get sometime next week say 5-7 business days?!?! Thx!
[Samsung Galaxy Nexus] Corey L:
On Vehicle for Delivery...
[Samsung Galaxy Nexus] justanothernoob:
I canceled my order with Expansys. But i'd really like to say that you really stepped it up by getting on the forums here and keeping people updated and working through their issues and I for one would like to say thank you. Never seen a company take the time to work with their customers like that. Even if you are an ithingy user..... You're alright with me.
[Samsung Galaxy Nexus] DarkSi08:
That's great news. Looking forward to having this thing tomorrow, finally! :D
[Samsung Galaxy Nexus] steevo1:
Hopefully I will have mine as well. :)