yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] htc6500uk:
I can't say I'm impressed by the lack of updates on the possible volume control problem by Clove. They acknowledge that they were aware of a potential problem, said they were investigating further and then there was silence!

I realise that they are probably a 9-5 business but Handtec is similar and both have customers around the world and, as such, timely information is wanted by customers whatever timezone they are in.

Handtec, who have stopped shipping because of ther investigations into the problem, have a detailed blog giving customers info on their findings and even offering custiomers the choice of still having their device but making it clear that they will have to pay additional shipping/handling costs in the event that they want to return it at a later stage. In other words, the buyer takes the risk despite their warning.

Detailed Handtec blog is at: http://goo.gl/eApNZ

Handtec also point out that their stock is from the distributor as other retailers although they do state that they don't think all production batches are "effected" (sic). Their customer service seems better than their English!

O2 in the UK have delayed the release of the Nexus and reported their findings to Google and Samsung: http://mobile.twitter.com/O2/status/138586666737729536

If you find this info useful - feel free to click "Thanks" below!
[Samsung Galaxy Nexus] inffy:
Maybe clove thinks that their stock is flawless, maybe they have tested one phone and it didn't suffer from the "bug" or they didn't know how to test it xD

But anyway...now that there are no updates on the situation and if / when there will be faulty devices found, Clove hpas no way to redeem itself from it. Handtec made a good update and said that if you still want it, prepare for it to be faulty, and you have to pay the p&p back to us atthat time.

Europe actually has pretty strict laws on warranty so this is not a problem. Also in Finland (i'm not sure about other eu countries) it's a law that if you buy something from inside the eu and it breaks and the manufacturer ships that item aldo to finland, customer can service the faulty device in his own country.

---

I am here: http://maps.google.com/maps?ll=60.232111,24.886736
[Samsung Galaxy Nexus] gatogringo:
Interestingly enough, I also cancelled my order and around one hour later after the cancellation email I have received their shipping notice. I am wondering whether they are pushing out cancelled orders quickly.

And they haven't replied to my cancellation email.

This all makes me wonder what is going on. I had better experiences with Clove than that.
[Samsung Galaxy Nexus] AirBaker:
Has anyone gotten their Fedex tracking number? I've read this whole thread and I only see DHL numbers and Royal Mail numbers. I'm wondering if no Fedex orders went out, or if they just didn't send tracking numbers for the Fedex orders?

Sort of disappointing. I ordered one for a friend too from Handtec and that one will arrive here tomorrow before 10:30 AM whereas it looks like I won't get the Clove one until Monday (Thursday-Sunday are holidays and it is being delivered to a business). At least I know what company to order from from now on (Handtec).
[Samsung Galaxy Nexus] jivemaster:
Possibly not many people chose FedEx because the option may not have been available to them at the time of purchase. Clove's inclusion of FedEx to Australia for example was only enabled a few days ago. I was contemplating getting them to change my order to FedEx, but knew they were going to get bombarded, so I've held off. I'll go FedEx from now on though. I always get stuff from them in 4 days from the USA.

It's a very interesting thread. Very reminiscent of a Aussie Whirlpool shipping thread! Every time this happens (ie. a new Nexus release) we're usually the only ones on here panicking over Clove shipping. I'm old hat at this. The Americans are usually the people of envy walking into a store the morning of and grabbing a unit. Can't believe it's the other way around this time! (as far as release date goes)...
[Samsung Galaxy Nexus] mils69:
I must admit I'm pretty p!ssed with Clove right now... actually livid would be more appropriate.

Ordered quite early on, my third order with Clove over the past few years...

Only to be told this morning that I had not responded to their 'security check' email and therefore would not be receiving my handset.

Well I didn't respond to the email b/c it clearly said 'if this is your first order with us...' and as this was my third order..

So they'll get an earful from me this morning when I manage to find the time to call them.

Absolute farce.
[Samsung Galaxy Nexus] zjunyuan:
Hurry up!!!

Wednesday, November 23, 2011	Location	Time

7	Shipment on hold	LEIPZIG - GERMANY	07:15

6	Departed Facility in EAST MIDLANDS - UK	EAST MIDLANDS - UK	01:44

5	Processed at EAST MIDLANDS - UK	EAST MIDLANDS - UK	00:04

Tuesday, November 22, 2011	Location	Time

4	Arrived at Sort Facility EAST MIDLANDS - UK	EAST MIDLANDS - UK	23:04

3	Departed Facility in SOUTHAMPTON - UK	SOUTHAMPTON - UK	19:45

2	Processed at SOUTHAMPTON - UK	SOUTHAMPTON - UK	17:23

1	Shipment picked up	SOUTHAMPTON - UK	14:33
[Samsung Galaxy Nexus] kristovaher:
I am a very upset customer.

I ordered early on and didn't mind to pay more than some of their competitors. My payment was cleared right away and passed their security checks.

I selected FedEx, hoping for a speedy delivery.

I notified them early on regarding the faulty batch problems and assisted their customer support as much as possible. Then they finally started testing the handset themselves. I felt comfortable being their client.

Ever since I have not heard a single word from them, neither about the faulty batch or about my handset being shipped. Many, who ordered much later, have already received their handsets.

And their customer support is completely ignoring me.

Damn it.
[Samsung Galaxy Nexus] ock:
You're using FedEx? How long was the specified shipping time btw?
[Samsung Galaxy Nexus] zjunyuan:
DHL

The estimate from Clove was 1-6 days but since its already in Germany, Im thinking friday is a real possibility.
[Samsung Galaxy Nexus] Mehrsau:
It's in Germany you say? Well.. I'm in Germany as well... ;-) IT'S MINE!!111
[Samsung Galaxy Nexus] kristovaher:
From my previous experience, FedEx within Europe is 1-2 working days maximum. If Clove would actually ship the item today, you would get it this week. I ordered quite a while ago though, with FedEx, and haven't received any shipping notices. I fear that Clove simply is out of stock (as their website says) and shipped new orders before older ones (many who ordered this week have already their orders shipped), in which case I will demand shipping costs back since I picked FedEx for a reason.
[Samsung Galaxy Nexus] inffy:
Same thing here. Nothing heard from Clove. Sent them email yesterday...no answer.

I know I orderd little late (15.11.2011) but still, if you believe the info on this thread, even orders that have been put on 21st / 22nd are already shipped is freaking insane, and if they actually run out of stock, i'm gonna demand the refund for the shipping costs.
[Samsung Galaxy Nexus] kristovaher:
Yeah. They actually said that they will ship in chronological order, which is the worrying part for me, because my order cleared (I was in contact with their customer support about it), security checks cleared and money has been transfered. It is unbelieveable that pre-order gained no advantage at all. People who did not pre-order and ordered when Clove had stock already have the devices shipped.

I've never experienced something like this.

---------- Post added at 11:29 AM ---------- Previous post was at 11:22 AM ----------

I did finally get in contact with them just now. They told me that they are apologizing for this mess and that the order of shipped orders is messed up due to high volume of them, but that pre-orders will all be shipped today. It seems the orders shipped this week were part of the buffer of their stock.

They did not respond to the volume problem concern.
[Samsung Galaxy Nexus] olivierlee:
Just received this email from them. I ordered on the 21st October. We'll see.

We are sorry for the delay due to the exceptionally high volume of orders being dispatched. Your order has definitely been processed and you will receive your tracking number later today.

Regards

Sales Team

Clove Technology
[Samsung Galaxy Nexus] kristovaher:
This seems to be a copy-paste reply they send to all concerns regarding pre-orders. I ust hope that they actually 'checked' if the order has been processed.
[Samsung Galaxy Nexus] TaIz82:
Lol the same as my shipment is also on hold in Germany :p
[Samsung Galaxy Nexus] jack182:
I just got my confirmation email.

I ordered on October 25th

shipment to Austria with Fedex!

I hope you guys will get yours soon!
[Samsung Galaxy Nexus] akash31:
Galaxy Nexus volume changing automatically

Hi .. Just received my Galaxy Nexus from Clove, UK. Sadly the phone suffers from automatic volume change bug! :(

-Akash
[Samsung Galaxy Nexus] TaIz82:
Whoa!!! :eek: this is bad...hope my phone will be ok free from volume bug
[Samsung Galaxy Nexus] htc6500uk:
So much for their "testing" - seems like Handtec made the right decision to stop shipping after they tested their Nexus stock - unless customers were prepared to risk shipping at their own risk.

Still can't find anything on the Clove site responding the to many questions in their blog area concerning the SAV ghost volume problem. Many users have explained to them exactly what to look for. At least Clove customers should be able to return their handsets at no cost to themselves as they have been shipped a phone than it faulty when Clove assured them that theirs had received additional checks.
[Samsung Galaxy Nexus] shehriih:
i just called the guy at Clove and he said that my order is by default on hold as they are waiting for an official statement from Samsung about a fix.

the official statement would be issued in few hours as per him.

after that they will send us email sharing that statement and asking us if we want to go ahead and for shipping or not .

i think it is a fair thing to do.
[Samsung Galaxy Nexus] Gundea:
What probably happened was that Clove was contacted by Samsung/Google and were assured that a fix in on the way in the form of an OTA software update that will essentially solve the volume changing problem by working around the interference at a very low level.

So there's not much reason to be worried or have to send the phone back to Clove, just wait for the update.
[Samsung Galaxy Nexus] liorra3:
BAD CLOVE, they make an "ERROR" with my order and ship it to some 1 else LOL

now i need to wait to the second wave, im disappointed.

order and pay on nov 2
[Samsung Galaxy Nexus] olivierlee:
Sorry to hear that. Just got shipment confirmation email from them.
[Samsung Galaxy Nexus] PeterHook:
Fedex:

Anticipated ship date: Nov 23, 2011 Estimated delivery: Nov 25, 2011 by 10:30 AM

Destination USA

Order date: 11/21/11
[Samsung Galaxy Nexus] otacon888:
I also just got tracking number from Clove.

Shipped via FedEx.
[Samsung Galaxy Nexus] MardukMeNa:
Clove order has been dispatched

Order Date: 10/20/11

Fedex Int Courier (1-2 Working Days)

Destination ESTONIA

Estimated delivery Nov 29

Weight 0.5 kg

HAVE TO BE HAPPY AND HOPE THE BEST :)

Nov 24, 2011 09:07 In transit STOCKHOLM-ARLANDA SE
[Samsung Galaxy Nexus] hkoutso:
Clove just shipped my order through Fedex too.

Re-editing to make proper format for this thread.

Just got a mail from Clove that my order has been dispatched.

Order Date: 11/02/11

Fedex Int Courier (1-3 Working Days)

Destination GREECE

Note that my tracking number does not still give me any results in the Fedex system.
[Samsung Galaxy Nexus] htc6500uk:
it is most unlikely that the volume problem could be fixed by a software update. The consensus of opinion is that it is caused by 2G RF interference affecting components within the phone. If it was thought that it could be fixed by an OTA update then Handtec and Clove would not have stopped shipping the phone.

Google meanwhile have stated are reported by the Android Community website to have a software patch. I am dubious that a software patch will sort the problem out - it may possibly hide and inherent hardware design fault which will no doubt be remedied in later manufacturing batches.

This is my personal view as someone who designs microprocessor based systems and is aware of the problems that RF interference can cause. Physical isolation/shielding is the only real solution. This necessarily would require a physical modification that would necessitate a recall of any faulty devices.

I suspect an official announcement from Samsung will be made soon.
[Samsung Galaxy Nexus] balto:
I had a great experience with clove. Ordered on Monday night got my shipping notice early this morning. Will be here via FedEx on Friday. Very excited I am not worried about the volume bug at all. Two reasons one I am in Canada we don't have any 900mhz service. Second there is no doubt that the issue will be fixed via software update. Samsung would not allow the units to be shipped if they could not fix them with an ota, also the launch on bell which is next week is not being delayed.
[Samsung Galaxy Nexus] BiGMERF:
thanks for posting

phandroid is also reporting OTA

http://phandroid.com/2011/11/23/gal...le/?utm_source=twitterfeed&utm_medium=twitter
[Samsung Galaxy Nexus] inffy:
Still no reply from clove...

---------- Post added at 12:41 PM ---------- Previous post was at 12:41 PM ----------

And just as I send this...i received a tracking number :D
[Samsung Galaxy Nexus] htc6500uk:
Many sites are quoting the same unverifiable statement from Google.

Still no official statement from Samsung on their Samsung UK twitter feed where there are a lot of unhappy/concerned people.
[Samsung Galaxy Nexus] Gundea:
I'm quite certain that the volume problem can definitely be fixed by a software update. The method for doing so has already been detailed in the main thread about this problem. However, you're quite right about RF interference inducing a current in the hardware being quite unsolvable using merely software.

What is absolutely most likely is that there are now varying definitions of the words "fix" and "patch" as some want the entire device to be absolutely perfect and other just want the bloody thing to work properly. So we end up with a situation where Google say that a software fix is in the works is taken as word of god that the entire issue is in software and post-update the device will thus be perfect. Which may not be the case.

Honestly, this whole thing has me wondering about how many other weird bugs we've not seen before thanks to low-level software filtering et c. Just that this one slipped through QA somehow.
[Samsung Galaxy Nexus] kristovaher:
Clove itself seems to have some communication issues going on within their company.

Their blog stated that there will be a software fix and all shipments will continue as scheduled. But their sales seems to be not aware of this. I just -now- got a response from Clove that they have, in fact, not received any new information from Samsung.
[Samsung Galaxy Nexus] Gundea:
They're probably completely swamped now, what with the massive influx of calls, mails, shipping orders, canceling orders, trying to get Samsung or Google on the line et c. I'm not surprised that their internal communication is quite less than perfect now. After all, they're only human.
[Samsung Galaxy Nexus] htc6500uk:
Very true - I'm also amazed that with so many Samsung and Google people having had access to the phones for what seems like months that this problem was not noticed. It's not as if it is very obscure.

As you say, a software patch may well hide the problem.
[Samsung Galaxy Nexus] inffy:
I gotthe official statement which was on the blog as a response to my mail yesterday.
[Samsung Galaxy Nexus] Gundea:
At least this bug is fairly logical, I can't wrap my head around how it got through QA, but I can understand how the devs missed it. I mean, it's not like my Milestones super weird 28-day cycling autofocus bug. How the hell the functioning of an auto-focus is tied to a calendar is still beyond me.

Back On-T, I'd like to see some tests of the Galaxy Nexus battery life in 2G/3G with the new update, if it lasts about as much longer as comparable devices do in stand-by on 2G as on 3G I think we can safely say that this whole mess has been fixed. If, however, we find that the software fix noticably affects battery-life then Google / Samsung might have to replace the devices after all. (It's also hard to get a good reading on the GN standard battery life in 2G, because I'm fairly certain that the un-worked-around volume ghosting is a far, far greater draw on battery life than the workaround.
[Samsung Galaxy Nexus] htc6500uk:
That's a statement from Clove - I want to see something on an official Google or Samsung web/twitter/facebook etc. feed.
[Samsung Galaxy Nexus] kristovaher:
The exact same one? Yesterday?

So it was already written yesterday. Apparently they were waiting for new information from Samsung, which had not arrived yet. This explains why Clove sales told me that they are on hold because of that.
[Samsung Galaxy Nexus] inffy:
Ah sorry,

I send the mail yesterday evening, and got the response with the "statement" today.
[Samsung Galaxy Nexus] winwiz:
http://www.engadget.com/2011/11/23/google-responds-to-galaxy-nexus-volume-complaints-says-fix-is-i/
[Samsung Galaxy Nexus] htc6500uk:
That's a report from Engadget - again not verifiable - not an official Google/Samsung web page/feed.
[Samsung Galaxy Nexus] kristovaher:
It's the same source as before, from androidpolice.com
[Samsung Galaxy Nexus] winwiz:
with so many sources reporting it, also an official update from Clove I think we can be fairly sure that this is a statement from google.
[Samsung Galaxy Nexus] chandlerweb:
With so many blogs repeating the same source? That hardly makes it 'more' official.
[Samsung Galaxy Nexus] inffy:
Fedex picked up my order. Shojld be here tomorrow.

Order info:

Ordered: 15.11

Dispatched: 23.11

Hope fedex will bring it tomorrow afternoon, and not at 6pm as the tracking site informs as the deadline for the delivery.
[Samsung Galaxy Nexus] Irregular Programming:
Mine is sent to Sweden.

Ordered: 21/11

Sent: 23/11
[Samsung Galaxy Nexus] htc6500uk:
Quite true - in fact the same report is appearing on loads of Android web sites, blogs and tweets and depending on who you are inclined to believe, some say it is Google that made the statement, other say it was Samsung. Most of these Android sources all copy each others stories, reviews and "scoops" - hence inaccuracies are prevalent as rumour is re-worded.

I was waiting for something from a Samsung or Google source and, however short, there is now a statement on the Samsung UK Facebook page at http://www.facebook.com/SamsungUK?sk=wall stating...

"Regarding the Galaxy Nexus, we are aware of the volume issue and have developed a fix. We will update devices as soon as possible."

At least there is now something official and it looks like whether it is hardware or software - it can be fixed with a software update.

Let's hope this resolves the situation and we can all rest easy.
[Samsung Galaxy Nexus] 2dorr:
Ok, my order was dispatched today to Romania. Expected delivery on 25 November.
[Samsung Galaxy Nexus] kristovaher:
What did you use for shipping? Mine shows next week and it is with a FedEx courier (and closer to UK than Romania)

Sent from my HTC Desire
[Samsung Galaxy Nexus] 2dorr:
It was sent with Fedex.
[Samsung Galaxy Nexus] @home:
Mines here - Yay - Finally - Will check the volume problem later & report back.
[Samsung Galaxy Nexus] MartijnVdS:
Mine was sent with FedEx to the Netherlands, and according to FedEx it'll be here tomorrow before noon.
[Samsung Galaxy Nexus] kwazi:
I also ordered recently (and am also located in Toronto, Canada). I chose DHL though (because in my experience their brokerage fees have been more reasonable than FedEx). Please let us know when you get yours and how much customs you end up forking over.

I'm sure other Canadians (myself included) want to know :)
[Samsung Galaxy Nexus] kristovaher:
Those of you who had their handsets shipped by FedEx today, can you tell me from your tracking where the handset is at the moment? And when was it picked up according to tracking?

I am surprised that mine shows delivery on Monday in Europe, while according to previous posts the Romania and Netherlands are expected to arrive tomorrow. Clove told me that it should not take that long, but I don't know now. (I am shipping to Estonia, just as far from UK as Romania).
[Samsung Galaxy Nexus] balto:
Got my tracking number this morning. Here is the tracking since. it is current sitting in FELTHAM GB

All shipment travel activity is displayed in local time for the location

Date/Time Activity Location Details

Nov 23, 2011 7:36 PM

At local FedEx facility FELTHAM GB

Nov 23, 2011 3:45 PM Left FedEx origin facility POOLE GB

Nov 23, 2011 2:12 PM

Picked up POOLE GB

Nov 23, 2011 10:38 AM Shipment information sent to FedEx
[Samsung Galaxy Nexus] طوني تبولة:
The shipment has been stuck in East Midlands, UK for more than a day.

p.s.

It just arrived in Cincinnati 10 minutes ago.
[Samsung Galaxy Nexus] kristovaher:
I called FedEx and they told me that Clove is lying about FedEx 1-2 day delivery (if you ordered from Clove and selected a FedEx 1-2 day courier delivery option). Because it is UK (and not inland Europe) the delivery is 2-3 days in Europe (excluding weekend), so if they picked the order up yesterday, then some of you might not get it before Monday.
[Samsung Galaxy Nexus] TaIz82:
Finally!!!...my shipment was on hold for 1 day in LEIPZIG Germany and now it's start shipping again.....
[Samsung Galaxy Nexus] inffy:
Well mine is coming today. Shipped and picked up yesterday :)
[Samsung Galaxy Nexus] kristovaher:
Nice! Apparently it takes an extra day to get mine from Finland to Estonia. Where is yours at the moment (according to tracker)? (It is possible we have them on the same truck actually).
[Samsung Galaxy Nexus] inffy:
Last entry in tracking is:

Nov 24, 2011 07:13 In transit KASTRUP DK
[Samsung Galaxy Nexus] kristovaher:
I also had that entry, so they were on the same truck at the time. But I also have:

Nov 24, 2011 08:58 In transit STOCKHOLM-ARLANDA SE

I am just so confused about how long the delivery takes to Estonia compared to Finland, even as we are neighbours :)
[Samsung Galaxy Nexus] inffy:
Don't have that yet, but I think it takes time to update sometimes, depending how quickly they scan the packages.

It also might be that after DK the transit route might be different to Finland than to Estonia.

But if they are on the same truck...it will be in Finland today, and after that your phone will be moved to the truck/plane/boat that goes to estonia :)
[Samsung Galaxy Nexus] kristovaher:
Well, mine is in Stockholm, it kind-of makes no sense for the route to be different from route to Finland, Stockholm is even closer to Finland afterall :)

But do let me know what your next status will be, it's interesting to hear.
[Samsung Galaxy Nexus] Marfapr:
Does anyone who ordered it after 17th nov got their tracking number?
[Samsung Galaxy Nexus] bandur:
yes, ordered on the 21st and it is on the way
[Samsung Galaxy Nexus] inffy:
Still no updates on tracking :(

I guess that the next update will be in Finland then...
[Samsung Galaxy Nexus] kristovaher:
That is really strange. If it is plane to Finland then that would have been a faster way to Estonia too. We'll see.

By the way, their customer support is no help, they will just quote tracking information.
[Samsung Galaxy Nexus] olivierlee:
They can't really do anything once the phone is with the courier.
[Samsung Galaxy Nexus] inffy:
Well it has updated to stockholm now. It seems phones are with different "truck". I hope they deliver it before four o clock. Tracking saus that the deadline 6pm. Which sounds pretty strange.