yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] mysterioustko:
My issue is that they decided to update a blog instead of sending out emails. The same way they chose to update a blog, is the same way they could have easily sent out a mass email. A blog or a twitter page is a very poor means of notifying customers about changes to their orders. I don't care about receiving any sort of credit from them, as the issue they have caused me is going to cost me more than what they can credit me. I just simply will never do business with them again, and I would discourage anyone else from doing business with them. There are better options out there than using Handtec.

Again, I see you still don't read......Like I said, I CHECKED THE BLOG THIS MORNING and none of that was there....this is why having a blog to communicate changes on customer's orders is a very poor business decision. Blogs aren't meant to do business....it's fine to have as a supplement but it shouldn't be your primary means of communicating with your customers. How many times per day do you expect a customer to check their blog?! As for you continuously bringing up your military experience. Again, I really don't care about that as it has no bearing on what I'm talking about. You signed up for that...conversely I signed up to receive a product that I now will not receive due to a company's poor level of communication. ...oh and by the way...I finished school a while ago buddy so make your assumptions elsewhere. Obviously you don't read and you are too dense to comprehend what it is that you read so I am finished responding to you now. Have a great day..
[Samsung Galaxy Nexus] paul_one:
the 900Mhz band is also used for wireless handsets (got one of those on your home's landline?).. Possibly baby monitors, and also RFID readers (and also TV transmissions).

There's a possibility that any of these can work to cause your 'not defective for US' phone to throw a wobbly.

It's also uncertain if the 850Mhz band (which *is* used in the US) will cause problems or not.

... So just remember, if you start moaning in 2 weeks time saying "I've got a faulty product and am having to return it to handtec - why is it taking so long" then you don't really have a right to moan.

Why don't you just give it to her then and go a couple of days without a phone?

What happens if they do a recall (or you experience the fault) and have to return it? You're then without the phone for a long time... Can you live with that or will you be moaning on here saying "I got a faulty device even though I was warned" ?
[Samsung Galaxy Nexus] ikm19:
Thats your personal problem, I don't care what you did and why you did and what did you missed.

It would have been really simple if handtec would have emailed the updates about the status of the phone.

I did checked their blog as they say on their website, but there was nothing on it today morning. I didn't knew i had to check every 5 mis to see whats going on with them

I am not sure about others but for me i was paying EXTRA money so i can get my device early.
[Samsung Galaxy Nexus] hotleadsingerguy:
Hmm, that's weird. I work at a software company that uses Blogs for customer information, quite often. We send emails to customers fairly regularly (which I said that Handtec *should* have done), but we use Blogs for up-to-the-minute things. You should tell my CEO he's an idiot for running our $1.2 Billion company this way. Also, you should tell Apple, Microsoft, HTC, Samsung, etc... that blogs are stupid too...since they all use them for the latest news.

I was *responding* to your rude comments about my analogy being stupid. Why? Because the analogy works perfectly, but you're too dense to understand how. You even admitted that you signed up for this phone using Handtec as the supplier. You didn't *have* to. Anyone, with a brain, would realize that there are always inaccuracies when ordering brand new products from overseas. It's just a habit of commerce.

Have you even realized that *every* single person in this thread has been against you? Every single person thinks you're overreacting, acting like a child, and wrong in your ideas that this entire process has been unprofessional, unethical, or shown ineptitude on the part of Handtec. If you would have read the site, like you're supposed to when agreeing to buy something from them for $700, you would have noticed that the blog is the way they update their customers. You checked the blog in the morning...I understand that. For reference, if you checked the blog at 10am EST, it would have been 3pm in London. The business day usually closes around 5-6pm, which is when most things would probably get updated (since they'd want to update customers on things that had happened throughout the day). If they found out toward the end of the day that the shipments weren't going to be sent out, that's when the update would have gone out.

Most likely, they were doing testing throughout the day and, finally, at the end of the day a manager asked for a final word before they went home. That's when the customer service reps probably said don't ship. It's not like they waited all day just to piss off a kid in the States.

Synopsis (since you don't seem to be hearing this part): They should have sent out an email. I would have expected one, as well. However, I wouldn't have ordered a brand new product from an overseas company when they didn't even know the release date and expect it to arrive at my door on day 1. I also wouldn't have ordered from a site that *only* uses a blog to keep its customers up to date. Thankfully, I would have actually *read* that and not placed an order.
[Samsung Galaxy Nexus] pnnorth:
PLEASE STOP WRITING IN UPPER CASE - IT'S BLOODY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The excessive use of exclamation marks is also not needed, we already know how angry you are.
[Samsung Galaxy Nexus] mysterioustko:
EXACTLY!! I don't see why this is so hard for other people to understand. I checked the blog, there was nothing new there. How many times should a customer check their blog throughout the day just to get information on THEIR ORDERS? This is why using a blog as your primary means of communication is a very unprofessional and terrible idea.

I can't be without a phone. 1) I have a 1 year old son, I have to be able to be reached and reach others. 2) I have to be able to be reached by my attorneys who are working on time sensitive things. 3) I have to be able to be reached by my job 4) I don't use a landline and the cell IS my means of communication.

Long story short, not having a phone is not an option. And addressing what you said about a recall, I'm not concerned about a recall. This isn't my first time importing a phone. I'm well aware of the risks and accept them.
[Samsung Galaxy Nexus] htcplussony:
Hey paul_one, I totally forgot there's 900mhz cordless home phones.

Thanks!
[Samsung Galaxy Nexus] paul_one:
So what will happen when you need to return the phone to get it fixed (baby monitors as I've mentioned may affect the phone)?

If you say you can't go without - are you going to then get the phone back from your mother?

What will she then do?

You could effectively be WAY better off due to this.
[Samsung Galaxy Nexus] hotleadsingerguy:
But that's the thing...you were paying extra money for a service that didn't even have any certain circumstances associated with it. Nobody knew when it would be possible to ship...it was all heresay. The company said they should be able to get it out on "this date", but they were hampered by forces outside of their control.

Then they found out there's a flaw in the design. Instead of making their customers, possibly, have to send back the phones for service (and for reference: RMA service to the UK would mean around a month without the new phone) they're holding the phones unless you specifically request it.

You might be of the minority that thinks differently...but a vast majority of people would rather wait an extra few days to get the phone and know they could keep it than get it a few days early but have to ship it back to the UK for a month.

Once again, like I said to the OP multiple times, you agreed to follow the blog for updates. You're mad that they didn't update the blog earlier...wait, what? So you're mad that a company didn't fill you in on a decision that they hadn't even yet made? That makes no sense at all. Likely, as soon as they made the decision they put it up on the blog. That's the entire point of having the blog.

And, finally, my analogy. IT'S A ****ING ANALOGY. The point of an analogy is linking a topic or situation to another situation by similar points and actions. The analogy works perfectly. As an adult, I understood that I agreed to something and, as such, there were factors at work that were beyond my control. It didn't happen the way I'd hoped (so far they're identical). The difference in the analogy is that I'm not crying and pissing all over the internet about how horrific my situation is...because, once again, I'm an adult who realizes that it's not that big of a deal.
[Samsung Galaxy Nexus] mysterioustko:
Microsoft, HTC, Apple, etc send emails when it's something regarding your order. They don't post it on a blog and hope you see it. So once again a very poor comparison from you...

No, everyone isn't against me on this thread...apparently you read selectively..or don't read at all. It seems mostly the people in the UK are the ones that just shrug it off (cultural differences perhaps). At least if you're going to comment read first next time, then post an actually well thought out response....that doesn't involve your military background (that has nothing to do with this) or poor comparisons to other companies. How would you like it if a company like..your bank decided they'd close your account if you didn't email them to say you wanted your account, but instead of contacting you directly they just put it in a blog. Wouldn't you consider that to be poor communication of something that directly effects you? The bottom line is when communicating something that directly effects someone, then you need to communicate it directly with that person....not on a blog.
[Samsung Galaxy Nexus] nyijedi:
WOW. I could not disagree more with the OP. I absolutely love the way Handtec handled this. Calm down, bro.
[Samsung Galaxy Nexus] mysterioustko:
If worse case scenario was that the bug showed itself and it was so bad that I couldn't use the phone (which is highly unlikely) I'd get rid of it and flip the cash to get a different phone. I don't send phones in to get fixed, if I need a new phone I sell the old and purchase another one. In the end I'm never without a phone. But the scenario you suggest is highly unlikely.
[Samsung Galaxy Nexus] Slaguru:
If its that important then get a $10 PAYG phone for a couple of days.

My Nexus has this volume issue and its REALLY annoying, trust me you cant rely on this phone yet.
[Samsung Galaxy Nexus] Dmw017:
Okay so this dude is outraged and decided to use XDA as the pillows to cry his eyes out in.

Aside from that, I saw the blog, contacted them, they responded in 2 minutes (pretty nice) but said they couldn't find my order after I provided the order number and exact time/date of purchase. So I sent them both my shipping/billing address + name and they responded a few hours later saying they only found one order which was a failed transaction, and asked me to email my order number... which I did in the first email..and the order number is right in the subject of the email...

Now I sent them the entire confirmation email I received upon purchasing the phone. The money was deducted from my account, my bank called to confirm the purchase, I approved it. I don't like where this sh** is going but they better send my god damned phone out tomorrow. I hope they die in a fire if this BS keeps up.
[Samsung Galaxy Nexus] hotleadsingerguy:
Hrm...how many times throughout the day can business decisions be made or changed?? That might just provide you an answer

Ahh, this is starting to come into better view. Guessing you don't spend enough time planning for the future...which makes sense given your current (multiple) situations.

Aside from diagnosing your life, I'll talk about your final sentence. If you were well aware of the risks...and you accept them...then you wouldn't be complaining about this right now. This is one of the risks and you've, apparently, accepted it. Shouldn't it...not be making you mad, then? You haven't really "accepted" anything if you're flaming mad about it.

Solution: Get a GOphone for a few days and worry about it when you get back home. Sounds like you have enough problems on your plate for the next week to worry about a stupid phone.
[Samsung Galaxy Nexus] sherri:
If they could notify OP that "order has been processed and is on its way", they could have sent a simple "there has been a delay in shipment" email. A "mass" one if needed. Like UPS or Fedex would do....

I ordered a computer from Dell a few years back. It was using a different processor than usual. One of the "special order" deals....I got an email saying it was being processed and to check for shipping date. Next day, I received an email apologizing, but they were having a problem with parts. They offered me a solution (wait)/refund/or different machine. Left it up to me, but kept me informed.

No reason for all the arguing. OP should have been informed.
[Samsung Galaxy Nexus] hotleadsingerguy:
You're right, that was unfair of me. ikm19 is with you. The person that wrote the following:

You've really got a winner on your side. Gem of a post. There's a strong chance he's in junior high...so his opinion *might* be invalidated when it comes to business matters.

As I've said, I would expect a company to send out the emails. Please enter that into your increasingly thick skull, as I've now said it around 8 times. I would expect any company to do this; HOWEVER, they stated explicitly that their blog is where the up-to-date information is found. You knew this when you placed the order if you had read the site (which I would hope *anyone* would do when placing a $700 order for a company overseas).

I guess I'm finished even discussing the analogy...since you don't seem to understand how most analogies work.

As for the banks. Perfect *NEW* analogy! Have you ever over-drafted? I'm guessing you have (if you have a bank account). 99% of banks in the world don't contact you by the fastest methods when you overdraft. Why? Because they charge daily late fees when an account has been over-drafted. Any person in their right mind would say, "They should send an email!". The banks say, "No, we'll just stick to standard postage, thank you."

So in this new analogy you've created, you've proven my point. Business doesn't work like you hope or expect it to work...it works like it works. There are clear instructions for *HOW* it works when you sign a contract or agreement with the company. If you didn't read the agreement, it's no fault but your own.
[Samsung Galaxy Nexus] FishTaco:
It's only an extra day.
[Samsung Galaxy Nexus] mysterioustko:
You are truly dense.....and obviously have a problem with reading and comprehending what it is you read. Like I previously stated, when I spoke to handtec last week they let me know they would be shipping out today....which they would have if they had not have chosen to stop shipping. Furthermore, it's not even just that they stopped shipping that I have the issue with is it being communicated on a blog instead of being communicated with me directly....ESPECIALLY after I had already spoke to them in the morning ensuring that they would be shipping my device out today. If they want to update on a blog fine...but they should also send out a mass email at the same time...that's not asking too much. Had they have done that I would have been afforded the opportunity to respond as opposed the way they handled it. That being said, I'm done responding to you..since obviously you don't read, and then choose to respond. So say what you want at this point, but I'm done responding to you.

PS

Read more.

I require a smartphone for my work. That is not an acceptable "solution". The solution would have been for Handtec to act in a competent manner to begin with.
[Samsung Galaxy Nexus] ikm19:
@sherri

I agree with you. I run a business if i am not able to process an order or have any problem with it i let customers know whats happening. I don't just post on my BLOG and say you should have checked it. Thats doesn't work like that...
[Samsung Galaxy Nexus] hotleadsingerguy:
I said it would have been really helpful if they'd sent out an email...but that's just not their policy. He should have known that when placing the order, since it's the first thing listed in the details of the phone on the order page.

As for the mailing, the process works differently. It's easy to set up an auto-email when an order is placed...when the order comes in it hits a process that sends out the email. Every new order creates the email.

Sending out a mass email to people that specifically ordered one device? Not nearly as easy. Without a sufficient content management system it's not an easy task at all...which might be why the company lists the blog, in the first place. It's not the most efficient method, but it's the one they use and it's the one the OP accepted when purchasing from them.

I just don't get why anyone can be mad for buying an item under certain conditions...*THEN* flipping out about them. Also, I'm not from the UK (if I was one of the people you were lumping into that category). I'm, patiently, waiting for the Verizon LTE model to come in. Mentioned that in one of my first posts here.
[Samsung Galaxy Nexus] mysterioustko:
Precisely! Having a blog is fine, but it shouldn't be your primary means of updating your customers about their orders. Information that directly effects a customer's order should be communicated directly with that customer. Anything less is unacceptable.
[Samsung Galaxy Nexus] pnnorth:
Did handtec actually guarantee that they would ship your order on the 22nd? I though they said orders would be shipped on the 22nd & 23rd.
[Samsung Galaxy Nexus] jeh_:
Who promised you that you'd get your phone before Thanksgiving anyway? No one ever did. You whine like a child who doesn't get their way. Grow up.
[Samsung Galaxy Nexus] ikm19:
No dude you got me wrong here... i own a business and i do take care of my customers.. I am not with anyone here.. i am saying what is wrong and what should have been done... i don't care if you agree or not...
[Samsung Galaxy Nexus] Lootes:
So am I the only one that received an email from Handtec around 3:50 PST notifying me about the delay and providing me with the information to request them send it anyway? That's about 4 hours after the blog was updated. Not bad for a small company.
[Samsung Galaxy Nexus] mysterioustko:
Actually, like I said earlier in the post (learn to read before you respond), I spoke with Handtec last week before I ordered and I was told they would be receiving their shipment on the 21st and would be shipping the next day. Next time read before you respond....And the next time you decide to ask a question, how about you let me answer instead of you doing it yourself. ;)
[Samsung Galaxy Nexus] paul_one:
For anyone interested:

http://www.microwaves101.com/encyclopedia/frequency.cfm

About 4 things in or close to the 900Mhz range... And that would just be a quick overview of usage areas - not specific devices.

No-one is arguing over that fact.

The OP is overreacting to not receiving an email the *very* second the halt on ordering was placed. The argument is on both the arrogance of the OP and the level of 'unprofessionalism' (invented word?) of handcent not sending out this up-to-the-minute halt to all it's customers via email.

I've seen a post in here stating an email has been received.. And anyone in an actually large business will know, it can take some time to actually get around to doing many things. Especially when dealing with parts of your business in different parts of the country.

Please actually read more yourself.

Get a $10 pay+go mobile while you wait.

Since you're facing the possibility of loosing $100 or more selling on the phone later anyway when it stops working around your baby monitor.
[Samsung Galaxy Nexus] innisdb:
i received an email also around 330 this afternoon telling me that they have stopped shipments until the issue is fixed....i think you guys are over reacting that they didnt tell you the very second they decided to stop shipment
[Samsung Galaxy Nexus] ikm19:
Maybe and i wished everyone had got that email...
[Samsung Galaxy Nexus] asad510:
check your spam box LOL

Dear Customer

This email is to inform customers of current issues with the Samsung galaxy nexus.

If you are already aware of this issue or have emailed us please ignore this email.

After some testing we have found a few issues with the volume on Samsung Galaxy Nexus and we are now putting all shipping on hold.

Some units have already been shipped however we understand that some customers would still like to have their units shipped with this potential issue.

If you would like your order to be shipped – please email support@handtec.co.uk with your order number. Please note by doing this P&P will need to covered both ways (by customer) in the event of returns regarding the volume issue. Orders placed before 21/11 to be shipped by 23/11. Orders placed later to be shipped 24-25 November .

If customers would like to wait until Samsung resolves the issue then you do not need to do anything. We have contacted Samsung distribution and waiting for answer.

Reference

http://xdaforums.com/showthread.php?t=1353590

http://www.handtec.co.uk/blog/2011/11/samsung-galaxy-nexus-shipping-update/

Please do not reply back to this email – Only email us if you would like your goods to be shipped support@handtec.co.uk

Thank you

Handtec Customer Services
[Samsung Galaxy Nexus] Dmw017:
Sir, this will be the first time I address you directly, and I just have one thing to ask.

Umad bro?
[Samsung Galaxy Nexus] pukemon:
Cool story bro. Might want lay off the 'roids.

Sent from my samsung gt i9250 using powers of the unicorn.
[Samsung Galaxy Nexus] mysterioustko:
Keep reaching....I don't use baby monitors. A 15 month old doesn't require a baby monitor. I think I'll be just fine with my phone, if not then oh well, but that's my risk to take.

No the problem is that they didn't send out emails and instead chose to update a blog. The same way they updated their blog, they could have sent out emails also. It isn't very hard to do and that would have been the most professional and customer oriented thing to do. Updating a blog should not have been priority over emailing customers.
[Samsung Galaxy Nexus] jeh_:
You're free to wink and smile all you'd like, but you're ignoring the facts while pretending to be clever. Shipping to the US is quoted as taking 2-4 days, in order for them to guarantee delivery by Thanksgiving it would have to be shipped out before last Friday. You were never promised anything, stop crying about it and bad mouthing a company who is looking out for it's customers..
[Samsung Galaxy Nexus] mysterioustko:
Hee Hee Ha ha....I received the same email about 30 minutes after I posted this. I am well aware of the email being sent out now. Fact is they did not do it in a manner that would have afforded me an opportunity to respond to it so that it could be sent out as previously agreed. They updated their blog earlier in the day, this email should have been sent out at that time too. Perhaps someone saw this thread who knows, the end result is still the same.
[Samsung Galaxy Nexus] ikm19:
You got me on that one...
[Samsung Galaxy Nexus] mysterioustko:
Once again you manage to show your ignorance. I never said they guaranteed a delivery date. They told me WHEN IT WOULD SHIP on the 22nd Fedex International Priority. Fedex International Priority delivers next day from the UK to Atlanta....so next time get more information before you decide to draw conclusions based on something you have no knowledge of. Read with comprehension also next time. ;)