[Samsung Galaxy Nexus] DarkSi08:
So, for those still debating where to buy your Galaxy Nexus, here's a story for you.

Now, before I even start, I will say that I don't completely blame Expansys for the behavior here, but with all that has happened, they could have done a bit more to try and keep a customer happy.

1 - I ordered my Galaxy Nexus on Thanksgiving Day, just after they went out of stock, so I got caught up in the whole shipping issue, getting the next batch of phones to Expansys. Read back a bunch of pages if you need more explanation.

2 - Other people, who ordered days after me, were getting their phones before mine was even shipped.

3 - Corey L was active in this thread night-and-day, giving people free overnight/saturday delivery, etc. I hadn't seen this thread yet, called expansys and PAID for said shipping. Once I saw this thread, I PM'd Corey to see what he could do, and I got no response. I had also originally emailed them about paying to upgrade my shipping - and, as you will note from various other posts and threads, Expansys likely doesn't even check their email, because I never received a response to that, either.

4 - My Gnex is defective. In a place where every other AT&T phone I have (GS2, Nexus S, etc) get 3-4 bars, my Gnex struggles to get 1 bar. I am currently sitting at 50% time without a signal. Clearly a major problem.

5 - I've already sold my Nexus S. Despite all of the trouble I went through to pay Expansys more than some other retailers charge, paid for shipping most others got free, and finally receiving a defective phone, the only option I have is to return mine, wait for it to get there, wait for them to check the phone and verify the defect, then wait for them to send me another phone, likely using the slowest means possible. Mind you, this was after waiting on hold for, literally, 37 minutes before even speaking with customer service.

6 - For an advanced replacement, Expansys requires that you literally order another phone from them, then they refund the old phone, once they check it out. Normally, I would say that this is reasonable... but with all that I've dealt with, and being this close to Christmas, do you really think I should have to cover the $750 for what will likely be about 2 weeks? If it hadn't been such a struggle just to get my defective phone in the first place, I would be willing to play their game, but this is just another ridiculous step in what has been a ridiculous process.

Of course, there will be some of you who think I'm being ridiculous, that is inevitable, but, I won't be spending $750 to get another phone from Expansys, I'll be ordering from Negri momentarily. Sure, Expansys covers the phone's warranty, but if this is how they handle it, that's pretty worthless to me. And, don't get me wrong - I don't expect Negri to be better in the customer service aspect - but if I'm going to be treated like $hit, I'm going to be treated like $hit for the least amount of money possible, and Negri currently has the Galaxy Nexus for $685, with coupon code 'VZSucks'.

Also, just for the record, I PM'd Corey to find out if there's anything he can do, he poked around, and came back to tell me that there is no other option, because of the price of the item in question.

Well, considering I was going to buy 2 more Galaxy Nexuses in a couple of weeks, (daughter and fiance,) maybe Negri will be happy to have earned my business.