[Samsung Galaxy Nexus] mysterioustko:
I'd like to warn anyone who is considering purchasing their Galaxy Nexus from Handtec to think twice! Handtec does their business in a VERY unprofessional manner and it may impact you receiving the device you paid for as a result. I pre-ordered a Galaxy Nexus with them on 11-18 in the morning. A few hours later I received an email from them stating " Thank you for your purchase with Handtec..

This email is to notify you that your order has passed all security checks.

Your order is ready to be processed according to your selected delivery options and subject to stock availability.

Once your order is shipped you should receive tracking via email.

Please keep your order number safe for future reference to your purchase."

I later found out that in order to get information from them you have to constantly check their blog site because they don't update their official site with up to date information regarding their products, and even worse THEY DON'T COMMUNICATE INFORMATION REGARDING CHANGES IN PRODUCTS TO THOSE THAT ARE AWAITING THEIR ORDERS! What happened is that due to a bug that effects some Galaxy Nexus devices, HANDTEC STOPPED SHIPPING PHONES OUT unbeknownst to me. They also state on their blog that if you want to still receive your phone, that you have to email them and let them know. Well how the hell am I supposed to know to email you to let you know that I still want my phone IF YOU NEVER CONTACTED ME TO LET ME KNOW I NEED TO DO THAT?!!! I don't check your blog every single day! Ironically enough, I had a live chat with them this morning after checking their blog to confirm that they were indeed shipping. At the time that I checked their blog this morning it simply stated they were shipping devices. I contacted handtec to request that they ensure that my device would be shipped out today. Well apparently later on in the day they updated the blog to state they aren't shipping out anymore unless you email them to request it. Well...SINCE THEY NEVER CONTACTED ME IN ANY WAY TO LET ME KNOW OF THIS CHANGE I NOW WILL BE DELAYED IN RECEIVING MY PHONE.

Handtec is COMPLETELY UNPROFESSIONAL! Customers don't check your blog site everyday multiple times a day. I paid damn near $700 for a device that I EXPECT TO RECEIVE ASAP. If they are concerned if people still want it, then they should email people and let them know their phone will ship, and that if they do not want it, that they should email them to let them know. The concept of by default not shipping someone a product they just paid $700 for is ASININE! The concept that they only communicate updates concerning products people have paid for on a blog site or twitter is EVEN MORE ASININE AND BEYOND UNPROFESSIONAL. If I were not a member here at XDA I would never have even known that I needed to email them to have them ship my phone...since the last correspondence I received from them stated my order was being processed...and that when I spoke to them on the live chat this morning they made no mention of this. THIS IS COMPLETELY UNACCEPTABLE. There are people who have ordered from other places that have had much better experiences (like clove, negri electronics, expansys, etc). I wrote this to warn

anyone who is considering purchasing from HANDTEC....DON'T DO IT. ORDER YOUR PHONE FROM SOMEWHERE ELSE!!!