yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] ccampbell1:
Hi Balto,

I am not sure what the deal is for Canada, but in this other thread over here: http://xdaforums.com/showthread.php?t=1362360

there are several of us waiting for deliveries to the US, who were in the same boat.

It turned out that there is a US FCC form (740) which was supposed to have been submitted by Clove, to FedEx. FedEx will not hand the package over to US customs without that form. We got in touch with Clove, and they hadn't known this before. They had only just started offering FedEx to North America, and DHL, who they used before, did not require this form.

Anyway, once aware of the situation, Clove prepared the forms for the US FedEx customers, and submitted them to FedEx.

As an aside, I am not sure who in FedEx that Clove submitted them to, because the FedEx lady in Newark with whom I was dealing, did not yet receive them. I ended up preparing one myself, and sending to her. She released the shipment to Customs after receiving the form, so now it awaits customs themselves releasing it. Unfortunately, I don't expect that before Monday, as the Newark customs office has already closed for the weekend :-(

Given that FedEx did send your package onwards, I'm guessing the same issue did not apply for Canadian customers. Of course, now you have to deal with your customs people :-(
[Samsung Galaxy Nexus] طوني تبولة:
The lazy DHL delivery guy didn't bother to dial the code to get into the complex where I live. Every delivery service guy (FedEx, UPS, USPS) knows the code and they always knock my door and if they don't get a response, they would leave a note for a second attempt.

This guy came around 7:40 am and left. When I checked my ship. status, I found out that he left because he couldn't get into the complex. When I called DHL, they told me they would try delivering it next Monday. I explained to her the situation and how I get all my shipment delivered to my door without any problem. however, that didn't change her mind and she insisted that there is no chance to communicate with the driver for safety reasons and I would have to wait till Monday for a second attempt. so I asked her to connect me with her supervisor who was very helpful and asked me to wait for about an hour to get a response from the driver. Later on, he called me and told me that I would get it before 3:00 pm. by 2:40pm I got my precious GN.
[Samsung Galaxy Nexus] balto:
Thanks for the heads up. Turns out the phone is sitting on a plane in nj waiting to be flown to Toronto tonight.

Let's hope it makes it through Canadian customs (which processes imports 24/7).
[Samsung Galaxy Nexus] Pubbles:
You paid duty on the phone? Customs shouldn't charge you duty...

Maybe GST/PST/HST wherever you may be, but not duty.

Goto the Tariff schedule on the CBSA website and then goto Chapter 85,

(Electrical machinery and equipment and parts thereof; sound recorders and reproducers, television image and sound recorders and reproducers, and parts and accessories of such articles ) and see tariff item 8517.12.00.

If I misinterpreted that then please tell me so I know what to expect :)

Ordered my a GNex this weekend and Clove just emailed me saying they expect to ship it out latest wednesday by DHL to Vancouver
[Samsung Galaxy Nexus] Ladrero:
Update:

SOLD OUT - ALL ORDERS PLACED BEFORE 17:30 GMT ON 29/11 ARE SHIPPING - ALL NEW ORDERS PLACED AFTER 17:30 ON 29/11 WILL SHIP 2/12

I've bought Galaxy Nexus at 15:02 today. Fingers crossed!
[Samsung Galaxy Nexus] poisike:
I placed a order at 17:12...
[Samsung Galaxy Nexus] bedoig:
16:02. Hopefully this works out.

Expansys-USA canceled my order after 6 days with zero communication and they wont answer emails. Not particularly happy with Expansys.
[Samsung Galaxy Nexus] bedoig:
Got a DHL tracking number! Hopefully it comes in on Friday.
[Samsung Galaxy Nexus] Ladrero:
Same for me!
[Samsung Galaxy Nexus] poisike:
Me too... I just hope it will actually get picked up today, otherwise there is no hope for me to get it before weekend.
[Samsung Galaxy Nexus] bedoig:
Mine recently changed from "shipping info received" to "shipment picked up." Fingers crossed for a Friday delivery.
[Samsung Galaxy Nexus] Ladrero:
My delivery status on DHL: "Shipment picked up"
[Samsung Galaxy Nexus] inffy:
I hope i'm one of the lucky ones to get a tracking number today. Took the fedex delivery so I would get it this week, if they can ship it today or wednesday (if everything goes fine with fedex's end). Last phone from Clove with Fedex took a day to deliver from UK to Finland :)
[Samsung Galaxy Nexus] kristovaher:
I am hoping for the same. In fact, it's possible our orders will take the same route, most of international couriers to Estonia come through Helsinki :)

Clove has still not posted update about their tests with the handset though. So if there are problems, they might not ship at all.
[Samsung Galaxy Nexus] kristovaher:
No sign of Clove having shipped orders yet and it is already past mid-day. While they haven't said anything since yesterday, when they said they will test the devices, I fear they might have detected the problem.

If anyone has gotten shipment notice from Clove, let us know!
[Samsung Galaxy Nexus] htc6500uk:
It wouldn't surprise me if Clove are in urgent discussions with Samsung over the volume problem which seems hardware related to 2G signals as per the XDA poll which shows most owners are having problems.

See the poll at: http://xdaforums.com/poll.php?do=showresults&pollid=6824

Clove would far rather delay shipping and return their sealed stock back to Samsung rather than have to deal with the hassle and cost of loads of returns from unhappy customers complaining that the device "was not of merchantable quality" under the distance selling regulations.
[Samsung Galaxy Nexus] Irregular Programming:
They did post an unboxing video on their blog just now, I dunno if they would have done that and not said anything about the phones if they where faulty.
[Samsung Galaxy Nexus] kristovaher:
This is already quite known. I contacted Clove early on, pointing out the potential problem with these handsets. As a result they said they will test the handset yesterday and ship today.

But there have been no information from Clove regarding their yesterdays tests or todays shipments. In fact, a person who was 'one of the first' to order from Clove (he ordered it the first day it became available) has not received notice of shipping yet.

As a result it is clear that Clove has not yet shipped any handsets as of noon (in UK) today. Nor have they posted anything about their volume tests. One could assume that they did detect the problem and are delaying the shipment, but in that case I expected the notice from Clove in some form, especially since they said a lot of handsets will be shipped today.

The only thing from Clove has been the unboxing video, which was recorded yesterday before they had tested the handsets with 2G yet.

Day is still young though, we'll see.
[Samsung Galaxy Nexus] inffy:
Also it might be that the shipping notices are sent as a batch as they are processed, and of course there is still hours left of today =)
[Samsung Galaxy Nexus] Irregular Programming:
This is very likely.
[Samsung Galaxy Nexus] kristovaher:
True. But Cloves Customer Support has been very straightforward so far. I would have expected them to tell us the good news about not finding a flaw already yesterday.

I sent them an e-mail and will notify you immediately should they respond.
[Samsung Galaxy Nexus] kindiboy:
Clove might just have a sucky customer services standards
[Samsung Galaxy Nexus] inffy:
Handtec has started sending out shipping notices....hopefully Clove will too..
[Samsung Galaxy Nexus] kristovaher:
Stressed much?

Clove has a very friendly customer service.
[Samsung Galaxy Nexus] jimyen:
Just received email from clove, my phone was shipped :D

Check your inbox guys!
[Samsung Galaxy Nexus] mkouk:
I got my tracking number from Clove!
[Samsung Galaxy Nexus] inffy:
Nothing yet...Although I ordered 15/Nov so it might not be processed today :/

Handtec updated their blog and said that they were not able to produce the sound issue on their phones...
[Samsung Galaxy Nexus] kristovaher:
It is entirely likely that they will ship locally first and international orders will be pushed back. It is bad, I know, but I can understand that from a logistical standpoint.

I am a bit skeptical about Handtec's investigation into the post, they didn't really give much information about it and what they tested. But coud you give a link where they said that? Or is it the same thing they said yesterday?
[Samsung Galaxy Nexus] liorra3:
same here, from nov 2 and didnt gen any shipping number yet :cool:
[Samsung Galaxy Nexus] Irregular Programming:
Well I ordered yesterday, so I just hope I get it shipped at all.
[Samsung Galaxy Nexus] @home:
When did you place your order - Mine was October 23rd
[Samsung Galaxy Nexus] kristovaher:
This confirms my suspicion that some international orders have been put on backburner by Clove and will be shipped later. This is likely due to method of shipping rather than anything else. It is possible that Royal Mail shipments will be dispatched first (they also ship internationally, but it is slow) and Fed Ex will ship later.

But of course I could be completely wrong. I did expect someone who ordered as early as Nov 2'nd to have it shipped among the first ones though.
[Samsung Galaxy Nexus] mcgon1979:
International orders being pushed back? hmmm...

I ordered with Handtec way back in October the week the pre-order was available. I ordered with them because they state that all back orders are cleared based on the order date. Not the destination.

---------- Post added at 03:37 PM ---------- Previous post was at 03:35 PM ----------

OOoops Just got email from GPSK (Handtec) now saying my order will be delivered in Nov 24th. Sweet.
[Samsung Galaxy Nexus] escrivel:
Does this mean that they have checked the devices for the Sound-Bug?

Does this mean that the first UK batch was a "black sheep"?

Pleeeeeeeeeeeeeeeeeease some1 say yes :)
[Samsung Galaxy Nexus] kristovaher:
We're talking about Clove, not Handtec, here. They might do things differently.

Just that a user who ordered the first day it became available from Clove is an international customer and hasn't received a shipping notice yet. This may not be international vs local, but more Royal Mail vs FedEx, with the latter being pushed back for whatever reason.

We will not know until tomorrow or the day after.

It is a bad sign though that Clove hasn't posted their findings about the flaw, they were doing the tests yesterday. It might be that Samsung told them to ship and promised a 'software fix' of some sort. I personally simply hope that there was no hardware issue, but as long as Clove has not replied to my question about it, we do not really know.
[Samsung Galaxy Nexus] mcgon1979:
I saw somebody say that Handtec updated their Blog saying they could not produce the volume bug. Where is this blog? I have not seen Handtecs statement on this?

I did see that Clove said they would check their stock before shipping and had discussed the issue with Samsung.

I guess we just need to wait until phones start arriving tomorrow. :confused::confused:
[Samsung Galaxy Nexus] inffy:
Handtec blog

http://www.handtec.co.uk/blog/2011/11/samsung-galaxy-nexus-shipping-update/#disqus_thread

The comment is at the very end, keep loading the comments till to the end.
[Samsung Galaxy Nexus] kristovaher:
That comment is from yesterday, at the time when Clove said they are going to test their handsets. They said:

..yet they haven't posted any further comments. Clove has also been quiet after they said they will test. I fear that they notified Samsung of the problem and were told to ship anyway and will get a software 'hack' later on that fixes the problem.

Maybe I am too paranoid, but I expected at least one of the two to state that they are shipping today because they did not find the flaw in the handsets that were delivered.
[Samsung Galaxy Nexus] Q.Entity:
Clove shipped my order today. Since there are no networks in the US using the 900 frequency, it is a non issue for me.

EDIT:

From clove.co.uk

DHL to the US - Dallas, TX

Shipping notice received 22 Nov 2011 (2 devices)

Order 1 - Posted on 28 Oct 2011

Order 2 - Posted on 21 Nov 2011
[Samsung Galaxy Nexus] kristovaher:
When did you order and what shipping did you use?
[Samsung Galaxy Nexus] TaIz82:
Yessss!!!..clove shipped my order..order from clove from 20 Nov..can't wait :D
[Samsung Galaxy Nexus] paul_one:
thats not technically true.. nfc/rfid readers can operate at 900mhz, as well as some broadcasting frequencies (tv broadcasts).

you may find this problem occurs later on down the road - i just hope it isn't too bad if/when it happens.
[Samsung Galaxy Nexus] PeterHook:
I'm guessing you shipped it to US?
[Samsung Galaxy Nexus] kristovaher:
If your order is shipped, PLEASE DO THE FOLLOWING:

Post here what shipping method was used (Royal Mail, Fed Ex, etc) and where did you order it to (locally, internationally)

When did you place your order.
[Samsung Galaxy Nexus] TaIz82:
I use DHL and international..place my order on 20 Nov :)
[Samsung Galaxy Nexus] kristovaher:
Alright, then they are certainly not shipping orders in queue and it's just being shipped randomly.
[Samsung Galaxy Nexus] liorra3:
Grr clove nov 2 international with dhl and still its don't ship yet

Sent Via My HTC Desire HD
[Samsung Galaxy Nexus] zjunyuan:
Got an email from clove that my order was shipped but cant find the package with my tracking number on DHL yet.

DHL - Shipping to Singapore

Placed my order on 21 Nov
[Samsung Galaxy Nexus] kindiboy:
I didn't order from them, but I had a bad experience once.

Rest assured no stress.
[Samsung Galaxy Nexus] liorra3:
now the phone is "SOLD OUT - MORE STOCK DUE LATE THIS WEEK"

im wonder, my phone didnt ship yet (order at nov2), mybe it will ship next week ?
[Samsung Galaxy Nexus] kristovaher:
Clove stated that they had enough stock to fill all current orders on 21'st of November:

Of course, since they did not 'ship' in order, it might be that they really have run out of stock now and some of us who ordered weeks ago are left waiting for next batch.
[Samsung Galaxy Nexus] Arkish:
ordered on the 22nd Oct... no email yet.
[Samsung Galaxy Nexus] @home:
Me too & no email
[Samsung Galaxy Nexus] kristovaher:
While it is not good to spam their e-mail, you could voice your concerns on their blog, commenting on their latest post and ask why your orders were put on backburner while people who ordered yesterday have already got theirs shipped.
[Samsung Galaxy Nexus] paul_one:
I don't like to assume things much, but I've just watched their video on the blog, and the way the fault was described as a 'problem with the volume rocker' just felt like the problem hasn't been described fully.

I've gone via their 'contact us' page to try and get more info on their testing methods too (saw your posts Kristo).

Is there someone receiving their phone from clove soon who can do a valid test of the ghost and report back to us?
[Samsung Galaxy Nexus] Gundea:
The problem was described to them in some detail. In fact, they even got a link to the thread in this very forum.
[Samsung Galaxy Nexus] Arkish:
...if It is despatched today by special delivery
[Samsung Galaxy Nexus] paul_one:
i know that. which is why I'm surprised it was described as 'a volume rocker fault' and not an 'rf induced volume fault' or something closer.

Volume rocker fault could lead testers to think 'ok, let's try and press vol up and down a bit to see if it sticks or fails'.

I'm just saying to people expecting a delivery, please test it yourself too.
[Samsung Galaxy Nexus] mcgon1979:
ORDER DATE: OCT 22

COMPANY: HANDTEC

SHIPPED: NOV 22 1:25pm

METHOD: www.DPD.co.uk (due OCT 24 to Ireland)
[Samsung Galaxy Nexus] omrij:
Ordered at 20/10

still haven't got mail
[Samsung Galaxy Nexus] piggo:
Any idea how long it'll take to reach Singapore?
[Samsung Galaxy Nexus] inffy:
THIS IS CLOVE.CO.UK thread, not a HANDTEC

---------- Post added at 03:39 PM ---------- Previous post was at 03:37 PM ----------

It will take hours to be updated to DHL site. It will register to the site when the courier picks it up from the warehouse and scans the package label.
[Samsung Galaxy Nexus] mcgon1979:
Ok. Don't get upset. It was a mistake.
[Samsung Galaxy Nexus] :
No PP for Clove, correct?
[Samsung Galaxy Nexus] Arkish:
just got my mail. shipped via Royal mail, ordered on the 22/10/11

PP? postage and packing?
[Samsung Galaxy Nexus] Lootes:
I understand this is the Clove thread but thought you should know Handtec has reproduced the bug and has halted all shipments.
[Samsung Galaxy Nexus] @home:
Had an email - It's on its way - Get In There
[Samsung Galaxy Nexus] TeraByte911:
This is going to turn into the proverbial storm of faeces, I can see it happening. I ordered my GN from Clove, it hasn't shipped yet and I hope it doesn't until this issue is resolved. If I get a faulty unit, I'm going to be absolutely livid.
[Samsung Galaxy Nexus] drkstl:
got my mail, dispatched 1pm this afternoon. ordered 3am GMT this morning :D
[Samsung Galaxy Nexus] kristovaher:
It seems like Samsung has told Clove to refrain from any public statements. They keep posting things related to Galaxy Nexus, yet have not responded to a single e-mail or blog comment regarding the volume issue since yesterday evening when they said they will start testing.

I regret that I didn't order from Handtec now.
[Samsung Galaxy Nexus] TeraByte911:
I fully agree. This is beyond a joke, consumers should not be copping the silent treatment over something as serious as this. Clove will not be seeing my business ever again if this is what I can expect from them.
[Samsung Galaxy Nexus] htc6500uk:
Absolutely correct - a review at pocket lint: http://www.pocket-lint.com/review/5644/samsung-galaxy-nexus-ice-cream-sandwich-review#comment-369966514 now says that they can replicate the problem but that it seems to disappear when NFC is turned off.

They got volume bug with a Blackberry next to the Nexus - If the Nexus is using 2G itself (ie 3G tuirned off) the problem may be worse. Since Clove and Handtec have decided to ship their stocks, we will have to wait for some of the people expecting their handsets to do some thorough tests.

Personally, I think that if over 50% of the XDA users with this phone can replicate the problem, I'll wait a while as I can't afford to be a bleeding edge guinea pig!

UPDATE

Reports state that Handtec have now reproduced the volume problem and halted further shipments.

Deafening silence from Clove who seemed to have shipped all their stock.

Hope there won't be loads of unhappy Clove customers over the next few days
[Samsung Galaxy Nexus] TonyHoyle:
Is that repeatable? Or just a coincidence.
[Samsung Galaxy Nexus] htc6500uk:
I was just quoting from the Pocket Lint review - I'm interested in the Nexus and was torn between the Galaxy Note and the Galaxy Nexus.

I decided that I would prefer the larger screen, greater processor speed, larger battery, MicroSD expansion, Stylus, FM Radio etc. and wait for ICS. Whilst Flash is not terribly important, I would rather have it if I can and NFC is rather a novelty feature at the moment (at least here in the UK). As you will have gathered - I chose the Galaxy Note and pleased I did.
[Samsung Galaxy Nexus] WhiteHartMart:
I can replicate the issue when NFC is off so not sure what was different in their experience?
[Samsung Galaxy Nexus] htc6500uk:
I think the point was that the Samsung Galaxy Nexus is sensitive to both 2G GSM and NFC. If the phone is not using 2G and not near another device using 2G the problem may still occur if NFC is turned on.

I assume although you had NFC off, the phone or one near it was using 2G.
[Samsung Galaxy Nexus] inffy:
No tracking code today :/

I'm kinda pissed and disappointed of Clove. Usually it has been very good in everything but as we can see, the shipping has been totally random this time which is baad
[Samsung Galaxy Nexus] atomic_dude:
Got my dhl code 5 hours ago.

Ordered on November 7 on clove's website.
[Samsung Galaxy Nexus] طوني تبولة:
Order placed on Nov. 10 to the US

DHL

I know they don't do delivery on Thanksgiving, but I assume that doesn't mean they would shut down their entire operations.

I'm hoping I will get it by Friday.
[Samsung Galaxy Nexus] omrij:
Placed an order on Oct, 20

haven't got email/tracking code yet.

which is really annoying...
[Samsung Galaxy Nexus] kristovaher:
It seems that Clove has completely turned off their customer support and public relations as of yesterday evening.
[Samsung Galaxy Nexus] otacon888:
Yup...that's pretty strange...they are usually quick to answer.
[Samsung Galaxy Nexus] MartijnVdS:
Their email did say they'd be very busy for 2 days shipping all the orders.

I haven't had my (FedEx) tracking code yet either.
[Samsung Galaxy Nexus] kristovaher:
They seem to have stopped shipping, other than some posted e-mails, no one else has gotten a shipped notice since afternoon.

They have had time to post videos and pictures of the handset in their blog, on Twitter and on Facebook, so they would certainly have had time to give at least some status update the way Handtec did.
[Samsung Galaxy Nexus] inffy:
Yep. I would have toought they would have put up somekind of update.
[Samsung Galaxy Nexus] AirBaker:
For what it's worth, I called Clove (internationally) earlier today and they answered. They said my unit had already processed and will ship today or tomorrow despite any volume issues.

My agent also said that they reached out to Samsung and haven't heard back yet. I'm not sure how high up the guy is in the company, though, so take it for what it's worth.
[Samsung Galaxy Nexus] sgs064:
Received an email from Clove saying my order has been dispatched.

Shipping Method: Royal Mail (3-7 Days)

Destination: New Zealand

Date of Order: 14th Nov
[Samsung Galaxy Nexus] kristovaher:
When did you receive the shipping notice?
[Samsung Galaxy Nexus] jeffreyng:
Hi

Received my tracking email yesterday after questioning the volume issue with Clove. I demand to cancel my order if the volume bug has not been fixed. i heard nothing back but the next hour i received the tracking email. I then got a reply from one of their rep. see below.

"Thank you for the email,

The Samsung Galaxy Nexus units are now being dispatched as they don’t include a hardware fault.

Regards

Sales Team

Clove Technology"

So hopefully everything will be fine. will definitely test it out.

Destination: Australia
[Samsung Galaxy Nexus] sgs064:
I received it on the 23rd November 2011 6:18:27 a.m NZ time. So that is 22nd November 5pm in UK time?
[Samsung Galaxy Nexus] jivemaster:
Mine dispatched yesterday. I ordered mine within the first 30 minutes of the phone becoming available to purchase on their site. Should be here early next week. I think people thinking they're getting it on Friday is pretty impossible (unless you're in the UK or Europe). DHL is not that fast.
[Samsung Galaxy Nexus] atomic_dude:
Yeah, can't see the phone arriving by Friday since it is still stuck in Heathrow when writing this... Would be nice though, pretty pretty pretty nice :)

Arrived at Sort Facility LONDON-HEATHROW - UK Tuesday, November 22, 2011 at 20:51

Origin Service Area: SOUTHAMPTON - Dorset - UK

Destination Service Area: ADELAIDE
[Samsung Galaxy Nexus] kwazi:
I dunno, in my experience DHL has been very fast and much more consistent than other couriers. In addition, I checked the transit time estimate for UK to Canada (Toronto specifically). if the phone ships by end of day on Wednesday, it *should* arrive by end of day Friday.

I ordered mine 2 days ago :S so I can only pray it ships out tomorrow :P