yashsingh1/xdaforums huggingface dataset:
[Asus  Eee Pad Transformer Prime] kristovaher:
I asked B&H about the situation with the dock. Since I have an international order and I ordered both the tablet and the dock, I wondered if they will ship the order separately.

They told me that if you ordered both the dock and the tablet as single order (like I did), they will not be dispatched separately. They will be dispatched once both items are in stock.

Regarding the estimate for the arrival of the dock they told me 'We hope to have by the end of the month. It may not be there before the holiday. I do sincerely apologize for the inconvenience.'

So, if you ordered both items as a single order, you may not get the order before holidays, unless they will also get the docks in stock by 19th. At the moment they are only expecting the tablets to arrive by 19th, they have no estimation for the docks.
[Asus  Eee Pad Transformer Prime] keatre:
So it's being reported Best Buy will see the US ship date (19th, I think). Any updates on Adorama?
[Asus  Eee Pad Transformer Prime] HelenOster:
I haven't been given any additional info; if I am, be sure I will be right back here to let you all know.....
[Asus  Eee Pad Transformer Prime] xTRICKYxx:
TigerDirect Preorders of the Prime - UPDATE: Shipped on the 16th!

I placed my Preorder of a 32GB Champagne Prime on November 23rd. After a few days, I received an email that is was backordered. After no word about the prime, I called TigerDirect.

The guy that picked up told me they should be arriving to people that preordered it before Christmas as they are shipping them out on Monday.

No idea how solid this is... But he told me right away without having to look anything up.
[Asus  Eee Pad Transformer Prime] xTRICKYxx:
Okay, even though it still says my Prime is backordered (no idea about the dock yet), TigerDirect emailed me back and sent me a UPS tracking number!

My order shipped out on the 16th!

Img:
[Asus  Eee Pad Transformer Prime] GarJones27:
That's interesting since this is the preorder I'm really trying to get (cheapest and champagne). Thanks for the update.

Sent from my Sensation Z710a via the XDA Premium App
[Asus  Eee Pad Transformer Prime] xTRICKYxx:
It looks like TigerDirect is pulling through. They are JUST getting them, so obviously there was a shortage/delay.
[Asus  Eee Pad Transformer Prime] tlo729:
Thanks for updating us Helen. I was wondering if Adorama is expecting enough stock to cover all the pre orders before the item was marked not available on your site or will you have to ship them in increments?
[Asus  Eee Pad Transformer Prime] dirwin:
I also ordered a 32GB Champagne and a Champagne dock on Nov. 23 on the same order with 2-day shipping. I noticed that the status on the tablet changed to "In Process" today but the dock is still listed as "All backordered". The overall order status is now "Partial Backorder".

I called and spoke with a customer service rep who told me that she could not get an exact ship date due to the backorder/pre-order, but that I would receive the order "before the end of the year".

I asked for a more exact ship date and she was unable to give me that information.

This doesn't contradict the Monday ship date - just thought I'd throw my experience out there.
[Asus  Eee Pad Transformer Prime] p0k3y:
My order for the grey tablet only from 11/22 still says all backordered. I did select the cheapest shipping option.
[Asus  Eee Pad Transformer Prime] kristovaher:
I feel like I am the only one who ordered from B&H and has not canceled yet, according to activity of this thread :) Others are getting stock now and its sad to see B&H not getting any yet. I really hoped that NY based company would be on top of things. :(
[Asus  Eee Pad Transformer Prime] thebaron862:
I called today and they said they will be receiving the devices on the 20th and shipping them out after then.
[Asus  Eee Pad Transformer Prime] p0k3y:
Just called them and got the same news - my grey will should be in stock on 20th and shipped by the 21st.

A friend of mine ordered the champagne a few days after I did and his order says "in progress" today. So apparently the champagne one will ship sooner.
[Asus  Eee Pad Transformer Prime] dirwin:
Update on the order of my 32GB Champagne: I have a UPS tracking number and the status is marked "shipped"!! If this is correct I should have it in my hands by EOD Tuesday, 12/20 (or Wednesday if the shipping window was missed for today).

The dock is still listed as backordered.
[Asus  Eee Pad Transformer Prime] darkangeldc5:
Wow that is amazing!
[Asus  Eee Pad Transformer Prime] avinash60:
I still have my preorder on B&H, but all we can do right now, really is play the waiting game since no one there seems to have any solid information on the arrival of stock apart from the usual "all preorders will be fulfilled before the holidays". If we are lucky perhaps we see 19th as the ship date.. but I think we can expect the units to arrive at their warehouse atleast by the end of the next week.
[Asus  Eee Pad Transformer Prime] fzaer:
hey you are not alone hehe, I ordered from B&H on the 27th and have not cancelled yet.

As an international buyer, I don't have alot choices...especially since B&H offer one of the faster delivery method using UPS (at least on they say so on their website).

so I will wait .... for now...

and thanks for providing all the updates with regards to the situation at B&H :)
[Asus  Eee Pad Transformer Prime] RJM77:
lucky. hopefully my order will ship soon too.
[Asus  Eee Pad Transformer Prime] hihihehe:
i spoke to 1 of the CS representative(Dana R) and she said they will receive the stock on 19th and hopefully can ship out on the same day. They even said all the pre-orders will be covered
[Asus  Eee Pad Transformer Prime] Mr_Armageddon:
Ordered the 32GB Grey on Nov 22, along with a dock, USB Adapter, and SD Card Adapter. The adapters have already arrived, but the dock and tablet show as back-ordered.

I called customer support and they said that it will show up as back-ordered until they physically get them in, and that they should still be shipping the week of the 19th. Hopefully the order status changes to reflect their incoming shipment any day now.
[Asus  Eee Pad Transformer Prime] :
Also preorder. Not much to do, just wait until they start to ship. No need to spam the forum with nonsense.

I think it's good that this thread have staied clean and that only important information have been posted. Thanks to those who have posted updates :)

Now let's hope that B&H gets there Primes in the beginning of next week and that they start shipping directly.
[Asus  Eee Pad Transformer Prime] GarJones27:
American TigerDirect

Just got the same email at 6:30am saying it shipped yesterday! I'm quite happy since this is the Champagne 32gb, the model i really wanted (have two other preorders for amethyst grey). Should get mine on Tuesday 12/20!

Sent from my Sensation Z710a via the XDA Premium App
[Asus  Eee Pad Transformer Prime] wynand32:
I find it kind of fascinating that after all this, Tigerdirect and not Best Buy is the first to actually ship a Prime to someone, or at least to provide a tracking number. I did NOT expect them to go first.
[Asus  Eee Pad Transformer Prime] richaoj:
you bastards . . . lol
[Asus  Eee Pad Transformer Prime] jatkins09:
NOOOOOOO! I had a pre-order with Tigerdirect but canceled and ordered from newegg to save on sales tax :(
[Asus  Eee Pad Transformer Prime] benofoz:
I'm curious when you pre-ordered? I ordered the same one (32GB champagne w/dock) but I haven't gotten an email yet.
[Asus  Eee Pad Transformer Prime] Pascal2009:
Is it possible for future posters to precise if they ordered from the Canadian or American website? I've pre-ordered my prime october 30th (champagne32g) from the canadian website and I've yet to see anything different in my order.
[Asus  Eee Pad Transformer Prime] kristovaher:
Well, many are shipping now, including Amazon. I hope B&H will ship too. When anyone hears anything Monday, do post here!
[Asus  Eee Pad Transformer Prime] xTRICKYxx:
I pre-ordered on the 23rd of November.
[Asus  Eee Pad Transformer Prime] Mr_Armageddon:
2-300 Primes still up for grabs?

Just got off the phone with TigerDirect. My 32GB grey Prime will be shipping Monday. But they also said they have 1,000 Primes in their initial shipment, and just over 700 pre-orders have been placed so far l. She didn't specify what combination of sizes/colors make up the 1k order, but said my 32GB Grey was definitely in the first batch.

My keyboard dock on the other hand won't be shipping til the end of the year :(

At least it looks like there are around 2-300 Primes still up for grabs. Maybe they are about to open up another batch of pre-orders?

Sent from my Samsung Galaxy S II
[Asus  Eee Pad Transformer Prime] EndUser2012:
Ordered on the 30th 64Gb model

Wonder if all the ship notes mean I will be seeing mine going out Monday as I did not do speedy shipping .. so this is my punishment....
[Asus  Eee Pad Transformer Prime] p0k3y:
That's encouraging. The dates are moving up for the grey model. YMMV - when I called on Friday asking about my order, the nice rep on the phone upgraded my shipping for me for free. Hope it does ship Monday. If lucky, I might get it Wednesday with the 2-day shipping.
[Asus  Eee Pad Transformer Prime] Blueman101:
I wonder why they aren't taking orders anymore if they still have some.
[Asus  Eee Pad Transformer Prime] EndUser2012:
Maybe it was a use them or lose them thing for the pre-release... just my .02 either way if I get mine shipped monday I would be exstactic as I want to show it to my father before I snag him a Kindle Fire which I want to show him what he can get by at least going full android something instead of a dubbed down variety.
[Asus  Eee Pad Transformer Prime] xTRICKYxx:
Yeah, the keyboard docks are an entirely different matter. My dock is still backordered and they definitely won't be shipping soon. But I would rather have the tablet first, haha.

When I first got my TF101, I recieved the dock a week before the tablet and it was torture!
[Asus  Eee Pad Transformer Prime] hihihehe:
if they ship on Monday(which is Tuesday in Australia), i hope i can get it by end of the week!!

finger crossed!!!
[Asus  Eee Pad Transformer Prime] compuw22c:
Mine hasn't shipped yet but I might call them tomorrow to speed up/upgrade shipping and ask what's up. Incidentally they are closed Saturday which may mean they'll ship tomorrow or Monday :)
[Asus  Eee Pad Transformer Prime] kristovaher:
Main problem being is that they don'thave their stock yet, we'll see how much they get. And have others gotten the keyboard dock shipped by the way? I still hope B&H secured some docks.
[Asus  Eee Pad Transformer Prime] fzaer:
I certainly hope they will be able to fulfill all their pre-orders...I am feeling sort of happy that the other retailers have started shipping but at the same time somewhat sad having no news from B&H yet..
[Asus  Eee Pad Transformer Prime] kristovaher:
Unsure. Other sellers started shipping but in limited quantities. Very many are backordered. Considering that differently from others, B&H does not even have stock yet, it is unlikely that we will see our orders out of backorder for weeks.

I think that GameStop, Amazon and BestBuy will force a priority in the launch, leaving small company, even if a known New York one, empty handed. I am sure B&H could have secured some stock, but I think they just kept waiting for Asus stock, instead of trying to secure it, that now it is too late.

I am disappointed that I ordered from B&H, but for international shipping I did not have much choice :)
[Asus  Eee Pad Transformer Prime] morphiend:
i got an email saying the item is still on backorder =( (32g champagne)
[Asus  Eee Pad Transformer Prime] HelenOster:
For 2 reasons I can't tel you!

Until we actually unpack the trailer, we won't know whether we have 100%, 50% or 20% of the units we requested.

Many customers with Adorama back-orders have other orders spread across 7 or 8 different retailers. When anyone who gets a shipping confirmation from another retailer cancels their Adorama order, it pushes everyone else up the list.

Just checked with our purchasing manager, who says he still doesn't have anything definite. Sorry.
[Asus  Eee Pad Transformer Prime] avinash60:
This is what I know from what the customer representatives have told me on chat as well as on the phone:

They don't have any solid date on the arrival of the units, it is still showing as "late/end of the month" in their systems and it is highly unlikely that it will arrive tomorrow.

The orders will be shipped in the order in which they were placed, they will not be priortizing the domestic shipments any more than the international ones.

So, yeah looks like it will not make christmas or the new year if you go by this information..
[Asus  Eee Pad Transformer Prime] Todd_W:
Thanks for the update, Helen. I hope the trailer is filled with units!
[Asus  Eee Pad Transformer Prime] fzaer:
Yea...sadly..

I emailed B&H customer service yesterday, and got the standard reply: they do not have a ETA from supplier, etc etc...

Its likely B&H wont get it any time soon and more silly part for me would be that local retailers might start selling prime as early as mid jan(according to my local asus FB), if that really happens I might have been too eager hahaha
[Asus  Eee Pad Transformer Prime] kristovaher:
Alright, I hate to break it to everybody, but here's what B&H website now shows about the tablet and the dock:

APPROX. ARRIVAL JANUARY

Awesome.
[Asus  Eee Pad Transformer Prime] hihihehe:
oh ****/.now that make me feel ****
[Asus  Eee Pad Transformer Prime] new2q9c:
I'm hoping that's for the 2nd batch.
[Asus  Eee Pad Transformer Prime] kristovaher:
Well, so far B&H seems to have even less information than the collective mind of this forum thread has. It's horrible to feel that you know more about Transformer Prime status than the company you paid a lot of money to for securing you one :)

I am sure that today, when asked, their 'customer support' will say that their systems show 'January' and apologize for the inconvenience.
[Asus  Eee Pad Transformer Prime] jptech:
they changed their eta to January for all asus tf prime products.
[Asus  Eee Pad Transformer Prime] kristovaher:
Correct, as pointed out above. We'll see what their customer support tells us throughout the day, but all signs point to the fact that B&H is simply waiting for Asus to notice them. BestBuy, GameStop, Target Direct and even Amazon has worked to get the shipments (remember that Amazon was even removed from launch partners, yet are now shipping). I don't think B&H cares much, but we'll see.
[Asus  Eee Pad Transformer Prime] fzaer:
thats just great, considering that they were rather fast in charging my cc..3 days after I placed the pre-order, I would have expected morezzzzzz
[Asus  Eee Pad Transformer Prime] kristovaher:
B&H is not doing anything to make sure any of B&H orders get shipped any time soon. They haven't got any new information other than delaying the release to January. Here's my todays talk with them, today, on official launch date.

Well, there you have it, they don't have any stock nor any new information for a third week in a row. At least others can confirm stock numbers or are already confirmed to ship this week. B&H simply waits and hopes. They are no better than ordering the tablet from another person who waits here, like us :)
[Asus  Eee Pad Transformer Prime] pierre3408:
Thet say no way they will be shipped before Christmas

I just got off the phone with Tigerdirect customer service to check on my pre-order (32Gb Gray, ordered on 11/26). After being told last week not to worry, I was just told they are not in stock and won't be shipped by Christmas.

Anyone else hear the same? Or did I just get someone that was to lazy to check what the actual status is??
[Asus  Eee Pad Transformer Prime] tyrnight:
not cool...

Here is a message from B&H I received this morning about the Prime, I pre ordered mid November'ish.:

:mad:
[Asus  Eee Pad Transformer Prime] kristovaher:
This is BS, they haven't gotten any new information for three weeks. They are not doing whatever they can. Amazon and others seem to be as they have confirmed dates for incoming stock and its numbers and Amazon is even shipping to some customers.

B&H is not doing anything. They've not told me a new thing in three weeks and today were even surprised when their system showed 'January' as the estimate.

Sigh.
[Asus  Eee Pad Transformer Prime] gaushell:
Just spoke with Pedro at Tigerdirect.

Ordered 64gb champ on 11/24

He said they arrive tomorrow and then ship. Unfortunately I set mine up for standard shipping originally - which is 3-5 days once released. Ugh. Can't change without canceling order so certainly not doing that.

He did not say mine would ship tomorrow (12/20), but said they arrive in their hands.

I'm hoping to see mine before end of year.
[Asus  Eee Pad Transformer Prime] iMouseOne:
12/20

I just got off the phone also with customer service. They said they EXPECT a shipment tomorrow 12/20. No more information about if my order would be fulfilled at that time.

ordered on 11/22 in gray
[Asus  Eee Pad Transformer Prime] Falhawk:
I figure I'll add my chat session in here as well:

Falhawk: Asus has said that retailers would be receiving the Transformer Prime on the 19th (today). I'm curious about the status of my pre-order

Jack L: Hello Falhawk. My name is Jack, and I will be glad to assist you. Asus announced that their release date for the tablets would be on December 19th (today). We will ship the pre-existing backorders on a first-come, first-serve basis, as they arrive. Unfortunately, we have not been provided with a specific date for each incoming batch, or the quantities contained therein, from Asus. Therefore, I cannot guarantee you that you will receive it in time for the holidays.

Falhawk: but you can confirm that Asus told you that you would be getting your first shipment today

Jack L: No, no one will be receiving them today. Asus will start to ship today.

Jack L: Today is their "Release Date".

Falhawk: ah ok I understand. They ship to you today and then when you get them you start sending out the existing pre-orders

Jack L: That is correct.

Falhawk: how is it that other sites such as Amazon and Tiger Direct have received their shipments and begun shipping out?

Falhawk: if the 19th was the official release date

Jack L: I do not know of any retailer who has started to ship it.

Falhawk: There have been a few confirmations of shipments but that could be erroneous

Jack L: Yes, it very well could be erroneous.

Falhawk: Anyhow I appreciate the information you've provided. Hopefully I'll see it by Christmas but I do understand that there's not much you can do to speed things up.

Jack L: You're welcome, Falhawk. Have a great day. We appreciate your business.

Falhawk: thanks
[Asus  Eee Pad Transformer Prime] :
bd85 when will you start shipping the Asus Prime that i ordered?

Yekusiel F: Hello bd85. My name is Yekusiel, and I will be glad to assist you. Please give me a few moments to begin working on your inquiry.

Yekusiel F: We should be receiving them this month. I do not have an exact date. I apologize for the inconvenience.

bd85: That's the same thing I heard last week,

Yekusiel F: it is possible we may be receiving them today or tomorrow but we were not made aware of this. I apologize for the inconvenience.

bd85: And how come you are saying you expect them in stock today,tomorrow, when you changed your website to January.

bd85 expected your company to do more than just wait, especially since B&H has already charged me. And when other companies is shipping now, (amazon)

Yekusiel F: We like to give a few extra days just in case. if you want to order it from Amazon then I can cancel this order and you can place the order with them.

bd85: Amazon dont ship to sweden, thats way i ordered from B&H. How hard can it be to give a delivery date?

Yekusiel F: I apologize for the inconvenience.

Yekusiel F: Is there anything else I can help you with today?

bd85 when will you have Prime in stock? Find it strange that B&H can sell a product that you dont know when you will have in stock. And you was really fast to charged me for a product you dont know when you will be able to ship.

Yekusiel F: We should be receiving it by the end of this month. This is all the information that I have for you at this time. If we receive more information then we will let you know.
[Asus  Eee Pad Transformer Prime] compuw22c:
I'm a photographer, and if this turns out as badly as it's looking this will be the last product I ever buy from bhphoto. This was handled absolutely terribly. I was surprised to see them carrying it at first and now it's obvious they never cared about it at all.

The other poster is right, the other retailers have been begging asus for shipments for happy customers while bhphoto sat on their hands. They don't care or we wouldn't be dealing with this BS!

EDIT: 'Backordering' another one from Amazon. I have more faith in Amazon getting 2 shipments before BHPhoto gets one the way they're sitting on their damn hands!
[Asus  Eee Pad Transformer Prime] phoenix573:
Hi Helen

Do you perhaps have any further news on whether Adorama has received their stock yet?
[Asus  Eee Pad Transformer Prime] kristovaher:
Seems to be they are not expecting stock before January. This was reported at transformerforums.com

This is horrible.
[Asus  Eee Pad Transformer Prime] flyingwolf:
I will add my experience here.

Ordered on the 26th of November, next day air shipping.

Just got off the phone with them, they say they have 2k units coming in including keyboard docks. And they have a little over 700 pre-orders so they have plenty of stock.

The Champagne already came in and are going out.

The grey they expect in the next couple of days.

They state they expect them in tomorrow and that it could even be delayed a day or two.
[Asus  Eee Pad Transformer Prime] Falhawk:
While I appreciate, and share, everyone's disappointment lets also remember that the customer service reps aren't the ones holding us up. I worked retail when I was in college and I can tell you...christmas SUCKS for retail. Again I'm disappointed as well but lets cut them a little slack. They aren't the ones who are at fault here. They just get to deal with angry customers all the time.
[Asus  Eee Pad Transformer Prime] pierre3408:
Well it looks like it depends on who you talk to. But nothing 100% positive yet..

I guess wait until tomorrow and see what we hear.. If anything..
[Asus  Eee Pad Transformer Prime] palmbay24:
Taking your frustration out on a customer service rep is not going to make any new information appear. If you are truly that mad cancel your order and let the patent ones move up in line. That is all.
[Asus  Eee Pad Transformer Prime] newtybar:
Dang, I should have gotten then champagne.
[Asus  Eee Pad Transformer Prime] flyingwolf:
The guy was rather.. Brusk.

He asked me what my question was, then stated gruffly "Order number?"

Then after I gave him my order number he stated gruffly again "Question?'"

After that he opened up and began talking, I did call semi early, but still sheesh.
[Asus  Eee Pad Transformer Prime] oasis9389:
I just went in adorama in nyc.. please is mindless and i'll buy anything from them again. terrible service.

me: did you get the transformer prime in?

::checks computer::

ad: not sure what that is, its not in my system

me: it is supposed to come out this week, its the new asus tablet, do you know when you are getting it?

ad: its not in my system

me: if the ipad came out next week, would you know when you are getting it?

ad: surely we would

me: ok the prime comes out this week, when are you getting it?

ad: this week, we always have it first.

i just walked out.