yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] oscillik:
Just got off the phone with their frustrating 'tech' support. Spoke to a 1st Line operative and then asked to be put through to a supervisor.

The supervisor seemed to be understanding what I was telling her, although in the end she just advised me to get the handset replaced. I tried telling her that won't help, as people have already had a replacement handset and have had the problem reoccur, but yeah...Samsung technical support is hopeless.

I'm going to travel into Liverpool shortly and go to the O2 shop to inform them of the issue, and to get a replacement handset.

---------- Post added at 09:31 AM ---------- Previous post was at 09:29 AM ----------

Well I asked if I could email her the pertinent information (this thread, and the Android bug tracker page) but she refused to give me an email address, and instead directed me to use their online contact form....which I assume will be about as much use as a chocolate fireplace in hell.
[Samsung Galaxy Nexus] :
It just happened again this morning. I picked up the phone and while the face unlock feature activated the volume reduced all the way to silent.
[Samsung Galaxy Nexus] jms.flynn:
Since it happened once this morning it is now happening on every call. Man this is infuriating, just so i am clear you guys are think it is happening only on the networks specified on the first post? So it should not be happening on Orange is that right?
[Samsung Galaxy Nexus] qwerp_:
its happening to me, not all the time, just some time, not sure what triggers it, but it defo happening to me.

using o2. got it from Phones4U(Oxford street) on launch.
[Samsung Galaxy Nexus] jms.flynn:
Phones 4 U won't offer me a return only an exchange. They advised they are not aware of the problem.

What a terrible launch! I hope that this is a software issue, i know people are saying its a hardware but i love this phone and can't be arsed having to get a replacement.
[Samsung Galaxy Nexus] gogol:
Guys,

I think the correct official Google Support forum for Android Device is this:

http://www.google.com/support/forum/p/Google+Mobile/label?lid=551c5c4cca827a18&hl=en

Sorry that I don't create any thread there because I have not owned GN yet.

But, I am trying to help.

I still remember that we also need to open support request there.
[Samsung Galaxy Nexus] jms.flynn:
I have started a thread here also. http://www.google.com/support/forum/p/Google+Mobile/thread?tid=38a9e304e3a4d03f&hl=en
[Samsung Galaxy Nexus] gogol:
I think the "SAV Ghost" is a bit unclear for people who don't know the acronym.
[Samsung Galaxy Nexus] zac68:
Looks like someone already reported it yesterday

http://code.google.com/p/android/issues/detail?id=22021
[Samsung Galaxy Nexus] CJSnet:
Same issue here. O2 edge in London. My father is in hospital and when I received their call this bloody phone kept trying to mute them!

CAN SOME CLEVER DEV MAKE A FIX APP?
[Samsung Galaxy Nexus] Matcarroll:
I haven't had this problem all weekend as been on wifi but had it quite a few times today and it seems to be when my phone switches between different mobile data signals.
[Samsung Galaxy Nexus] seakins:
I had the problem all weekend at home where my signal is forever jumping between 3G and 2G. Calls were a total bombshell as the volume would go nuts when trying to speak. I got a replacement phone yesterday and as soon as i turned it on the volume went nuts again.

So replacements are not the answer asi got the first from P4U Oxford Street and then the replacement from a P4U shop out in Kent.

I'm now at work where I have a constant 3G signal and I've had absolutely no problem at all! Calls and data streaming is great!

I might just sleep at work under my desk until this gets fixed!
[Samsung Galaxy Nexus] Shodney:
This is becoming more and more of an issue.

Today was the first time I've had chance to give it a proper run in my usual day, and it has been a constant issue. Almost to the point of the phone being unusable.

I have pretty poor 3G connection round here, and every time it drops to 2G the volume goes haywire. Pretty much every time I unlocked my phone, I had to give it 10 seconds or so to sort itself out before the phone became usable.

This isn't good.
[Samsung Galaxy Nexus] CJSnet:
Anyone know of an app to disable 2G data?

Or I suggest let's use that command that forces the phone into 3G. That should be a workaround. Wasn't it a dialer code?
[Samsung Galaxy Nexus] gogol:
*#*#4636#*#*

Set the phone to "WCDMA Only" ...

Here is step-by-step instruction:

http://www.androidcentral.com/how-force-nexus-one-3g-mode

Probably that would help ... please try

About WCDMA Only:

WCDMA only - The GSM phone is capable of using only 3G data communication. When the 3G signal is too low you get nothing at all.

http://www.google.com/support/forum/p/android/thread?tid=6a327a95211ac789&hl=en
[Samsung Galaxy Nexus] gambiting:
I have the same problem as well. Got it from Phones4U in Newcastle, currently running on GiffGaff(so O2 network).
[Samsung Galaxy Nexus] kristovaher:
Well, I've tipped The Verge, TechCrunch and Engadget by now and none have posted anything related to these issues. We need a lot more media coverage than just a few independent blogs.
[Samsung Galaxy Nexus] her0n:
I'm surprised Engadget aren't all over this. ANY opportunity to bash android and they're usually straight in there!

:confused:
[Samsung Galaxy Nexus] Shodney:
Gizmodo have picked it up, but haven't gone into it too much really.

http://gizmodo.com/5861340/galaxy-nexus-doesnt-support-flash-player-plus-the-volumes-a-bit-knackered
[Samsung Galaxy Nexus] Rubu:
You shouldn't shoot it down like that, for people that don't want to mess with their phones and have an unusable Galaxy Nexus on their hands, temporarily only being able to change the volume with an onscreen slider might not be the worst idea!
[Samsung Galaxy Nexus] webthingy:
As long as it is a temporary measure.

As for all those wondering why the OTA fix has not come yet, I think it may come along with more software fixes/updates. Also, I guess PR teams of both Google and Samsung need to find the way to rescue what's left of the two companies' reputation ;)
[Samsung Galaxy Nexus] IvanDobskey:
I've heard the OTA fix is due to go live in the next hour or so. Not sure how true this is though.
[Samsung Galaxy Nexus] bobbysixkiller:
do you just poo poo and troll this thread? ALL your posts are negitive and forgive me if im wrong but you sound like the sort of person that likes the sound of his own voice and opinions. try and be a little more open minded to others.

---------- Post added at 08:57 PM ---------- Previous post was at 08:56 PM ----------

http://gazedice.com/2011/11/29/samsung-galaxy-nexus-update-hitting-the-airwaves-now/
[Samsung Galaxy Nexus] IvanDobskey:
Yep, that's the one :) Any sign of it yet?
[Samsung Galaxy Nexus] oscillik:
On the contrary, I have done my level best to keep this thread factual.

If people are misinformed (like so many people posting in this thread have been due to previous posts) then they will try out 'solutions' that may not be right for them.

I didn't dispute that the suggestion of using Volume Locker would stop the volume from behaving erratically, I was pointing out that using such an application would have other side effects that could be just as infuriating as the original fault.
[Samsung Galaxy Nexus] TonyHoyle:
And are gazedice a reliable source? Nobody else has mentioned this 5pm release...
[Samsung Galaxy Nexus] bobbysixkiller:
i have found gazedice to be a good source, but nothing solid anywhere, just rumbles on sites, fingers crossed!
[Samsung Galaxy Nexus] webthingy:
No source (apart from "Samsung") given, so I wouldn't believe it too much
[Samsung Galaxy Nexus] kristovaher:
Ah, this update thing makes me nervous now. One of the phones from the new batch has the exact same details as phones already out there (this is from Handtec thread):

No idea about the other details yet.
[Samsung Galaxy Nexus] oscillik:
So that proves that Handtec, at least, are bullshitting.
[Samsung Galaxy Nexus] bleets:
Teardown on ifixit

http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1

looks pretty standard too.

also, at least you guys know when your places are going to have nexus in stock.

where i ordered from 2 weeks ago hasnt had any stock (they were supposedly gonna have a week after launch but what the hey).

still waiting for mine to ship :p (contract upgrade, i cant afford 5 ton!)
[Samsung Galaxy Nexus] nyyankees3511:
I dont think he got his phone from todays batch, he most likely got it from last weeks... he just never got tracking.
[Samsung Galaxy Nexus] bleets:
oh

http://guide-images.ifixit.net/igi/2FdXIHOvEjLwOAqy.huge

can see those pesky volume buttons people have been moaning about at the bottom of that picture
[Samsung Galaxy Nexus] rbs_uk:
Can anyone take a photo, do some MS Paint magic and show/explain us where actually fault is and how it should have been fixed?
[Samsung Galaxy Nexus] nyyankees3511:
Doesnt look like the phone has much shielding at all. Looks like the battery cover might have some.
[Samsung Galaxy Nexus] noobdeagle:
the problem would be on the otherside of that board if you look at the volume buttons they run to the underside of the board :P
[Samsung Galaxy Nexus] bleets:
go look at all the phone teardowns on ifixit, you'll see they're all pretty much the same.
[Samsung Galaxy Nexus] nyyankees3511:
Yea youre right, I know my g2x had shielding over the CPU. But look at the iphones shielding, pretty intense.
[Samsung Galaxy Nexus] Chirality:
I don't think so...

Droid RAZR:

Galaxy Nexus:

When I first saw the Galaxy Nexus teardown, my first thought was: did they skip a step showing us how they took down all the shielding?

---------- Post added at 03:28 PM ---------- Previous post was at 03:25 PM ----------

Also, take a look at this:

The red/orange strip extruding from the top-right is the volume controls. The chip circled in red is the power amplifier for the radio. The gold sections of the board are I think the antenna traces? The volume controls are really close to the radio amp and antenna, could explain why this issue is occurring.
[Samsung Galaxy Nexus] bleets:
this makes a huge amount sense.

OK maybe it is a hardware design flaw BUT not one of shielding. just bad placement.
[Samsung Galaxy Nexus] oscillik:
:rolleyes:
[Samsung Galaxy Nexus] CanaganD:
I understand where you're coming from completely. However, we both have one single assumption which can swing either way: level of interference.

Yes, it's true that software and hardware work symbiotically where software (firmware) is used to routinely filter signal noise. Yes, the debounce example is a common one, and one my father experienced as an electrical engineer building alarm keypads.

However, in those cases, it is known that the hardware is creating noise that software must handle. In this specific case of the GxN, it appears there is some harmonic with the internal hardware that is causing this in a specific frequency. The fact that it can be caused by EXTERNAL 900MHz sources means that it is not a software bug (a bug specific to the 900MHz mode, or specific to the 2g mode). Additionally, if internal RF transmitters were sufficiently shielded, this entire problem would have gone away.

My argument is that there is SO MUCH NOISE, that perhaps the depresses are longer than debounce intervals. Please see my pesudo code a few pages back (it implementes an overkill half second debounce scheme which restores back to a stale volume level if it knows debouncing is occuring.)

I really hope that this will go away. But given the symptoms, I fear this is too great for software to fix.

How will we know? Someone should take apart the GxN and probe the board with at least a 500MHz capable scope. Find the volume switcher and measure the interval and LEVEL of the interference. Who knows, maybe I spliced inline coil (loader) or spliced inline pico rated ceramic capacitor would work. Hell, even a resistor tied to ground would work.

One and one more thing. The iPhone problem could be fixed with a single piece of tape, and since it is a hardware fix (physical) the fix was 100% root cause solved.

=/\=
[Samsung Galaxy Nexus] rbs_uk:
Can`t we put piece of foil ourselves by opening phone and solve a problem? :D
[Samsung Galaxy Nexus] bleets:
semi right, you were going on about shielding...doesnt look like that matters! (it wasnt a shielding issue anyway.)
[Samsung Galaxy Nexus] Chirality:
Should've used the HATERS GONNA HATE image for that, not the Y U NO guy.

---------- Post added at 03:49 PM ---------- Previous post was at 03:48 PM ----------

Why is that?

With such tight space constraints you are bound to have lots of components really close to each other that can interfere each others' operations. The way to solve this is by adding EMI shields to sensitive components. Look at the Droid RAZR, it has shields covering up virtually every chip. Look at the Galaxy Nexus, almost no shielding at all.
[Samsung Galaxy Nexus] tom369:
Well, 30 years of Motorola's experience pays off. Samsung is still learning ;).
[Samsung Galaxy Nexus] bleets:
if you look at a LOT of smartphones, there's no shielding. razr is a psycho phone for that.

and yes, there aint much space but you need to use it intelligently...although admittedly i doubt they expected that kind of interference to a volume rocker but still

i'm starting to have 2nd thoughts about the device now...
[Samsung Galaxy Nexus] Chirality:
Looking at the other teardowns, the Galaxy Nexus stands out for how little shielding it has.

Nexus One:
[Samsung Galaxy Nexus] Nebucatnetzer:
Pfff who needs shielding? That's just unnecessary weight :D.
[Samsung Galaxy Nexus] mehalaktas:
+1

I am also considering the same thing
[Samsung Galaxy Nexus] Chirality:
Even the Galaxy S II has a decent amount of shielding. What the hell, Samsung?
[Samsung Galaxy Nexus] Nebucatnetzer:
And risk a shortcut?

If I were you, I would make sure that the isolation between your foil and the circuits is really solid or you'll have a smoking 500£ brick within seconds.
[Samsung Galaxy Nexus] rbs_uk:
We just need a proper instruction from somebody who knows what he is doing
[Samsung Galaxy Nexus] Chirality:
Wait, nevermind, they did remove some EMI shields covering the radio amp near the volume control ribbon. Guess it was just not enough, though.
[Samsung Galaxy Nexus] nyyankees3511:
I asked awhile back if the problem was that these units were missing shielding... looks like I was right.
[Samsung Galaxy Nexus] bleets:
i dont think it's missing shielding. more bad placement.
[Samsung Galaxy Nexus] justabrake:
That was made for samsung this was made for google :D
[Samsung Galaxy Nexus] oscillik:
so the update was supposedly pushed out 5 hours ago, and yet there is not one single report from anyone on this forum that they've had the patch... :rolleyes:
[Samsung Galaxy Nexus] bleets:
go to bed, come back in the morning.

i remember nokia released N900 updates region by region
[Samsung Galaxy Nexus] oscillik:
I understand that, but currently there's only one region that officially has the phone in the hands of the general public.
[Samsung Galaxy Nexus] bleets:
yeah it'd make too much sense to release it there first, these are the people that put the radio amp next to the volume buttons :rolleyes: (wonder what issues it would have caused if they'd put it elsewhere :confused:)
[Samsung Galaxy Nexus] neovisage.HD2:
sorry guys quick question is anyone one know the good file manager for mac user? thanks BTW i still waiting for phone call from phones4u to swap my GN for motorola razr lol
[Samsung Galaxy Nexus] oscillik:
Entirely the wrong thread to ask this.
[Samsung Galaxy Nexus] neovisage.HD2:
ta for your help
[Samsung Galaxy Nexus] ShiroEd:
He *is* correct.
[Samsung Galaxy Nexus] bobbysixkiller:
and the unofficial sheriff of this thread
[Samsung Galaxy Nexus] CanaganD:
More problems. The volume switch probably uses a large dynamic change to register presses meaning in theory it should've been non susceptible to RF. But because even such a straight up difficult to mess with component was messed with... my hopes aren't very high with the software fix.
[Samsung Galaxy Nexus] burnduck:
well to be fair there IS some kind of shielding but only around the power amp
[Samsung Galaxy Nexus] Terrahawk104:
So Expansys say their new stock arrives tomorrow and has a 'Google approved firmware update' applied to it from Samsung. Ties up with the dispatch information I was given this morning for 30th November.

The story is on Tech Radar, I can't post links yet to provide one myself.
[Samsung Galaxy Nexus] bleets:
yeah i pasted that earlier.

anyways

http://guide-images.ifixit.net/igi/yt2CQSVPlSnJaUpa.huge

look at the pic. definitely shielding on all the chips around the volume switches so...shrug.

shielding for other chips on either side is part of the casing.

also

Look at that cute barometer!
[Samsung Galaxy Nexus] CanaganD:
Well, someone should do the obvious:

Desolder the volume switch. And then see if the problem is occuring.

Problem still there? add an inline pico rated ceramic capacitor.
[Samsung Galaxy Nexus] madhat73:
yes all new shipments have the new update where is the OTA sammy
[Samsung Galaxy Nexus] Chirality:
Are those gold strips on the board part of the antenna? If so I think that might be the problem. Not sure how antennae connect to these things, to be honest.
[Samsung Galaxy Nexus] burnduck:
not likely, they look more like groundings to me

when i was at uni they doing logic board layouts they always told us to fill the gaps with ground, not really sure why but probably to get better voltage reference level?
[Samsung Galaxy Nexus] Terrahawk104:
Sorry bud, I've been keeping up with the thread but I must have overlooked that.
[Samsung Galaxy Nexus] sethyx:
Update on the Google Mobile Help Forum from a Google Employee

"We're currently rolling out a fix for the volume issue which will reach everyone in the coming week."
[Samsung Galaxy Nexus] kristovaher:
So.. That can easily imply next week. Ah I love them.
[Samsung Galaxy Nexus] dirtyhank:
Reading this mini-review (in Spanish) of an engineering terminal I couldn't help noticing it's running baseband I9250XXKK2 instead of I9250XXKK1 (see attached image).

The guy says he hasn't experienced the volume bug but I can't tell whether this is related to the newer baseband version or not.
[Samsung Galaxy Nexus] Atreus:
Regarding the ifixit teardown: It looks to me, that the little part being the volume rocker, is about 3.8cm long, which is the wavelength of a 900MHz signal, which explains the interference on that particular frequenzy.

So, as suggested before, desoldering the volume rocker should work and should once and for all be undenieable proof, that it was and has always been a hardware fault.
[Samsung Galaxy Nexus] agormog:
I hope it has not been posted before:

http://www.theverge.com/2011/11/29/...lume-bug-fix-will-be-rolled-out-in-the-coming

edit: oh well, but this is from the verge :D
[Samsung Galaxy Nexus] bobbysixkiller:
is coming week this week or next, grrrrrrrrrr

same response here

http://www.engadget.com/2011/11/30/google-galaxy-nexus-volume-fix-to-roll-out-next-week/
[Samsung Galaxy Nexus] kristovaher:
Yeah, but that's no different from what we've got all week now. The fix was supposedly developed already last week (if not before). Devices were supposedly flashed, but so far there's no information on these flashed devices. The software fix was supposed to be released last week too, but didn't happen.

And I am very upset when new orders get the fix before those of us who have suffered from the bug for a while and who did a lot of work to discover what the bug was about to begin with.

Well, they are technically correct. 'Coming week' means next week, not this one. By the sound of it, everybody, who already has the phone is getting screwed.
[Samsung Galaxy Nexus] bobbysixkiller:
if i find o2 have shipped the fixed version today, im gonna do a 24 door step replace with them! buggers
[Samsung Galaxy Nexus] pienut:
I received my GN yesterday from Handtec ... and guess what :-)

I have the volume issue on 2G and 3G because my wonderfull provider uses 900Mhz for both 2G & 3G

Doom !
[Samsung Galaxy Nexus] bongadadu:
Was this from the supposedly fixed batch ?
[Samsung Galaxy Nexus] Ladrero:
Handtec received the phones supposedly fixed yesterday, so you received the previous batch with no fix.

---------- Post added at 11:00 AM ---------- Previous post was at 10:58 AM ----------

No, he has received a Nexus of the previous batch.
[Samsung Galaxy Nexus] noobdeagle:
considering you got it yesterday when they only shipped that same afternoon i doubt its the new batch perhaps delayed postage from the initial batch ?, what date of pickup did your tracking say ?
[Samsung Galaxy Nexus] bongadadu:
Gonna be real ticked off if this new batch has had a hardware revision (good thing, but bad for early adopters unless they offer a trade)
[Samsung Galaxy Nexus] bobbysixkiller:
yes i will be soon. i understand pushing out a OTA can be problematic, but seriourly some of us folk no what we are doing, so release it somewhere else to download so we can obtain it. if they are shipping patched handsets then its been tested! grrrrrrrrrrrr

"hey public we have a fix for your issue.... but you cant have it"
[Samsung Galaxy Nexus] pienut:
Never received a tracking notice.

Just received the phone late int the afternoon yesterday from DPD.

It's quite annoying for me since I have this issue on both 2G and 3G :)
[Samsung Galaxy Nexus] kristovaher:
The it is very possible your phone is from the previous batch and just took a while to arrive with DPD. So welcome to the boat with the rest of us, waiting for that mythical software fix!
[Samsung Galaxy Nexus] mnexusaud:
I emailed Handtec and asked them about delivery of faulty phones as another user just posted how he just received a phone from Handtec right after they announced that they received and will distribute NEW FIXED stock within 24-48 for ALL orders (domestic and international) commencing the 29th.

I asked them why my 'friend' would receive a broken phone right after their new stock announcement and whether or not the phone was sent from old stock/if the new batch may still be faulty.

According to a DHL report my phone commenced its shipping route on the 29th so I'm worried that either the new batch of phones is still faulty and/or I am about to receive a phone from OLD Handtec stock. I'm based in Australia.

I will update with what they say about delivery of faulty phones.

---------- Post added at 11:45 AM ---------- Previous post was at 11:43 AM ----------

Did you receive a notice saying that your phone has been dispatched? Not a tracking notice but a simple email notifying you that the phone has left. If so was this sent last week perhaps?
[Samsung Galaxy Nexus] pienut:
Gee...

Thanks I suppose :D

Besides the volume bug, I love my GN :-)

I'm sure it will get fixed :-)
[Samsung Galaxy Nexus] webthingy:
May also check baseband number, no? :)
[Samsung Galaxy Nexus] Ladrero:
Update from Clove's Blog:

http://blog.clove.co.uk/2011/11/30/samsung-galaxy-nexus-update-rolling-out/
[Samsung Galaxy Nexus] oscillik:
In my eyes, anything Clove says must be taken with copious amounts of salt.
[Samsung Galaxy Nexus] kristovaher:
This whole thing is getting better and better. So now the shipments were delayed for a week for no reason whatsoever, other than to have enough time to release the fix and hold back people from demanding replacements or refunds.

Samsung is so not trying to be a customer friendly company that I am totally amazed. No wonder their Galaxy Note and Nexus presentation in Europe was utterly dry of all emotion.
[Samsung Galaxy Nexus] oscillik:
Well we did already theorise that this would be the likely outcome from all of this. I didn't believe for one minute that Samsung were really flashing handsets before distributing.
[Samsung Galaxy Nexus] rbs_uk:
Chirality, don`t worry, oscillik will come over as a god again and say its hardware fault, because he works for Samsung and he even knows how many phones are sold in UK already :D:D:D:D He knows everything and he is god, no point arguing with him.