yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] jayochs:
Meh despite the fact I'm an audiophile and I've got some good hearing, this honestly doesn't bother me too much. Like I said, I believe its interference from the CPUs in there. I've heard it before on my comps and stuff so I guess I'm used to it.
[HTC Rezound] koszor:
we should make this a poll, personally its happening to me

just spoke with verizon on the phone and they recommended a exchange, they also told me they didnt know when the G-Nex was coming out lol.. had to try
[HTC Rezound] brisdaddy1207:
I must of been a lucky one, I've not had no overheating, whining, buzzing, pink lights, or light leaks, or slow WiFi. I feel luckier then Charlie Sheens dope dealer.
[HTC Rezound] mufc1991:
If it is similar to the bionic then it's not too bad. I understand the gripes though. It's a music phone for crying out loud.
[HTC Rezound] feralicious:
Damn. When I do the above I hear it too. :(

While I don't notice it when music is actually playing audibly, I think it should be fixed.
[HTC Rezound] whezzel:
I have this problem to but only when I use my beats headphones. When I use my Bose or klipsch headphone
[HTC Rezound] tynman11:
I've tried 5 different Rezounds all with the same results as others have mentioned. Still waiting to hear back from HTC on this...not holding my breath...
[HTC Rezound] zetsumeikuro:
My repalcement doesnt have this issue anymore! As well as no stuck/dead pixels 8).
[HTC Rezound] mufc1991:
How? If it's the processor you can't do anything about it.
[HTC Rezound] zetsumeikuro:
Hmm on the newer unit I received today I heard the hissing noise again. But when I rotate my headphone jack it goes away and normalizes. It doesn't occur again unless I pause the media or close it down. Just a thought for those having the same issue.
[HTC Rezound] KrimsonStarfly:
I get that noise too, I believe it's when your phone is processing information & working with it's internal memory, not the memstick. That's what it seems like to me, at the very least.

Also note, it's not very noticeable. I only hear it when I'm using headphones & I do something that will make a sound, like when I receive a message or open up a game. but when in my car I don't hear any of the whining/buzzing.
[HTC Rezound] lafrad:
Yikes! THought I was alone on this issue, but it looks like its a design/assembly issue!

If anyone gets any positive fix to this, please post up asap!
[HTC Rezound] bast525:
having this issue as well. it is very minor but is kind of a joke for a phone that places emphasis on music....

screw emailing HTC, I'm emailing Dre and telling him I want my monehs back!
[HTC Rezound] zetsumeikuro:
LOL. Indeed!
[HTC Rezound] tynman11:
Had been a week and still no word from HTC so I called in and I was told they weren't able to replicate the issue and that they are escalating to the next level.

I also called support today for my wife's Rezound as it's doing the same thing. They didn't even bother opening a ticket, they just said send it in for repair. They told me to include a writeup of the issue and ship it to their repair center and gave me a 2 week turnaround estimate. BTW - I used the support info here - http://www.htc.com/us/support/service-and-repair

Haven't decided if I'm going to send hers in or not... feeling somewhat uncomfortable about that so I may see where they go with my Rezound.

Also, I spoke with the manager of the Verizon store I purchased it from since I'm still within the 14 day return window and he refused to swap mine out for a 3rd time since it will most likely have the same issue so at this point I'm stuck dealing with HTC or changing phones altogether. He did mention that he's been hearing alot of other Rezounds having the same problem.

As others have mentioned, this is pretty unacceptable for an audio focused phone.
[HTC Rezound] Vertigo151:
I have this issue as well and went through all the possible combos of turning off data connections as well as streamed/filed music. The most simple occurrence was no music, no data connection, and adjusting the notification sound/volume. My thought is this indicates a processor/circuit issue, maybe shielding? For me it's livable given I can only hear it through ear buds in a quiet room. Using ear buds for classical is out the window though. This is from a guy who went through ALL the steps for the same issue with the Bionic, which I'm glad I returned. The noise on the Bionic was painfully obvious all of the time. I hope an update can fix it but I wouldn't count on it. The Bionic has yet to get an update fix. You have to ask can you live with it as is, if not find a diff phone you like.
[HTC Rezound] Azeolus:
I'm within 14 days as well, planning on taking mine back and going back to my old droid until I hear better. Are they refusing returns on this? It seems like you should be able to return and simply hold on to your upgrade while we wait for a new batch with this hopefully fixed.
[HTC Rezound] zetsumeikuro:
Don't think you can hold onto your upgrade if you have purchased a new phone with it. You have 14 days total and you can exchange once, some vzw rep stated that you cannot hold onto the upgrade. Once returned you have how many ever days left in the 14 day period to decide. I think the next time i get a phone I'm going to Costco gg 90 days.

You could try calling into customer care to get a replacement, or try another store. Idk man it's crappy having to deal with exchanges, especially if you have to have another person verify the issue. Best of luck!
[HTC Rezound] tynman11:
I tried another store but they said I could only exchange at the store I bought the phone from.
[HTC Rezound] derekisthematrix:
This isn't likely to be helpful but...

I'm also hearing the same sound. It's worse when the phone is plugged in/charging. It sounds to me like the cpu. I say this because I'm using Slacker and can hear the sound as the song is caching when you first begin listening but it goes away/is diminished once the song has fully cached.

I've observed this sound on my PC when listening to music and it's crunching on something like loading flash intensive websites etc. I'm doubtful this is a software problem (sadly) and I'm guessing it's due to a lack of shielding.

I'm not hearing it when using the music player for mp3s (low cpu usage?).

PS FYI I'm using some Able Planet noise-canceling headphones.
[HTC Rezound] Azeolus:
Well for one I got the phone after the new return period so technically I have until January to decide either way. According to the VZW rep I worked with, I could return the phone within 14 days and hold onto my upgrade, I guess we'll see today when I get back in. Either way my current one is going back, the buzz is driving me nuts.
[HTC Rezound] tynman11:
Called HTC today and they admitted that this is an issue that is affecting some devices. They said it is being investigated and that they would contact me in 2-10 days.

The first step is admitting there's a problem...
[HTC Rezound] mc_365:
Maybe someone can create a silent mp3 so we can test if the squealing is always present when playing music. It seems like for me the squealing happens just after any sound finishes, but it maybe obscured by the actual sound (song or notification). Just a thought.
[HTC Rezound] jayochs:
Like I said one million times lol just turn your volume.to zero while playing a song and you'll hear it.
[HTC Rezound] mc_365:
Yes your correct it is there.

HTC's statement that this only affects a small number of devices smells like BS.

I think its every device, just not reported.
[HTC Rezound] awmobjects:
I'm one of the lucky ones without any problems so far...over 2 wks now...crossing my fingers!
[HTC Rezound] koszor:
i also called to let them know i was having a problem

thankfully my device is under 14 days time and i was able to take it back to the verizon store for a replacement

right off the bat i realized my soft keys were actually red and when i plugged in my headphones all was well

best bet is to notify VZW and HTC, and hopefully you dont get a defect model again

as of now, my new rezound is working as intended
[HTC Rezound] tynman11:
Nice, glad you got it worked out. For me though, I'd already exchanged out at Verizon and the replacement had the same issue. To top that off, the Rezound I got off Amazon for my wife has the issue too so I actually have 2 tickets open with HTC.
[HTC Rezound] koszor:
damn man, im real sorry to hear that 9 times outa 10 that happens to me
[HTC Rezound] FAUguy:
For everyone that is having this issue, it is good that you've contacted HTC, but please call Verizon and speak with tech support so they can issue you a trouble ticket. That is the only way Verizon can keep track of the issue and see how many tickets there are on it. I've already contacted them myself. The more people that call and have tickets in the system, the better the chance of getting it fixed.
[HTC Rezound] chkn:
I find that I get the squealing when screen is on, but goes away when screen is off?
[HTC Rezound] mc_365:
Does anybody think there will be a fix for this or are we going to have to send our phones in for replacement? It will really suck waiting on a replacement.
[HTC Rezound] HTGamingPC:
Well, finally getting around to really listening to this thing. The hiss is always there, but gets buried by louder music. I doubt any software would fix this, as its present at all volume levels and with all apps/files. Overall, the audio on this thing seems quite crappy to me. I would have expected better from something marketed with Beats. All the EQ in the world won't fix poorly shielded jacks and weak amps. They should have just spent an extra $2/phone getting quality board components and shielding instead of spending millions on that logo.

I also get static in the left channel, only when the volume is turned to its loudest. I seem to have the same left channel issue on my Asus Transformer, but that thing gets so loud (using the Voodoo control app) I don't really care. Right now, I suspect this is a headphone issue and I have to try with other pairs. Just curious if anyone else had the same issues.
[HTC Rezound] Azeolus:
I finally had enough of the squealing, pink buttons, other issues we've seen (I had almost all of them except for superheating). I decided to return the phone and this is what I had to do. 1. Call VZW and let them know, only they can authorize a refund of the restocking fee, have them note you are returning the phone and take it back. This might only work for people who bought their phone through a corporate store. I am now back on the OG Droid and waiting for either a fix or another phone, I guess we'll see. =/
[HTC Rezound] pantrybear:
Whining linked to soft keys

I hear a very loud whining noise when music is not playing and my soft keys are lit. I can sit a bright room and shade the optical sensor to turn the soft key lights on and off and the sound starts and stops. As soon as I play a music, the sound goes away whether the soft keys are on or not.

Anyone else having this same version of the problem?
[HTC Rezound] punman:
The number of different reported failure modes concerning this particular problem is staggering. How many people reporting the squeaking or buzzing audio issue are using the included iBeats headphones? Does it happen with another set of headphones, as well?
[HTC Rezound] jayochs:
yes, it happens with all headphones. it's NOT just the beats headphones.
[HTC Rezound] tynman11:
Got a call for htc today on my ticket. They said they are aware of the issue. No ETA on a fix, but he did say it would be a maintenance patch released to the phone.

Figured it being a hardware problem, but maybe they can "fix" it with software... I don't care as long as the noise goes away.
[HTC Rezound] mc_365:
I called VZW and they are overnighting me a new phone and a return shipping label for my defective unit.
[HTC Rezound] zetsumeikuro:
You probably will have the same issue again. This is a widespread issue w/ the device apparently. I also got the "we're aware no ETA blah blah blah patch bs" answer from HTC as well.
[HTC Rezound] BVKnight:
I think this issue has something to do with the 3g or 4g radio. I don't have 4g in my area, so I had it disabled for this. I tested it out today in my car, and here were my results:

Audio from internal storage/built-in speaker or iBeats/no 3g radio: Background hissing noise, like white noise, stops a few seconds after audio is paused or stopped

Audio from Pandora/built-in speaker or iBeats/Wifi: Background hissing, stops after audio

Audio from Pandora/iBeats/3g: Background hissing, some crackling and whining

Audio from internal storage/car stereo via 3.5mm/no data connection: Background hissing, stops after audio

Audio from internal storage/car stereo via 3.5mm/3g data: Intermittent loud crackling and whining, gets louder when the 3.5mm audio cord is held close to the top of the phone

Audio from internet/car stereo via 3.5mm/3g data: Loud crackling and whining whenever the 3g radio is transmitting data. Happens when changing songs in Pandora, but not once song is loaded. Can be replicated by accessing data while song is playing, such as loading a web page. Sound diminishes when the loading stops.

I don't think this is a sound coming from the cpu, because I don't hear it on wifi, I only hear it when the 3g radio is active. The sound isn't as noticeable when just through headphones, however it is VERY noticeable through my car stereo when the volume is at max. I didn't test the sound through my car over wifi, but I think this is enough to go on.

I just got my Rezound a few days ago, so I have 30 days to return it to Amazon. Should I try and get it replaced, or is this going to be a manufacturer defect with every one? What do you guys think HTC will do to fix this?
[HTC Rezound] jim_0068:
Between my phone, my replacement phone, and my fiancé phones, they ALL have it.
[HTC Rezound] WasabiWa83:
Can't say this is a phone-wide issue just like the pink buttons. I have no idea how they manufacture phones, but I would assume that they are manufactured in batches. I think those who purchased phones earlier are noticing more problems. I just got my phone a few days ago and have no issues whatsoever. Smooth, no hissing, no pink buttons, no real overheating. Everything seems to be perfect. So I think if you replace the phone, you might have better luck with it since it will likely be from a different "batch" or whatever. I'm sure you all are frustrated since this phone is so great other than its minor issues (and that damn S-on :mad:). I hope you all get it fixed, but I would definitely try getting a replacement.
[HTC Rezound] jayochs:
sorry dude, mines on wifi all the time, especially when i listen to music, and i hear the noise

---------- Post added at 11:33 PM ---------- Previous post was at 11:31 PM ----------

and if it IS the radios and intereference, which it most likely is (even tho i put it into airplane mode and still heard it..) what else could they do? maybe they could code a noise supressor the filters out the low freqs of those noises we hear, but then that would affect the frequencies in the music. ah who knows
[HTC Rezound] HTGamingPC:
So it doesn't seem like anyone has returned a phone and actually gotten one back that doesn't have this issue anymore.

To be clear, the real issue most of us are referring to is the noise you hear through the

headphone jack

when you

start or stop

any kind of audio or if you

turn the volume all the way down while playing something

. It sounds like

interference from the CPU or antenna

. Some of the other things people mention are due to ground loops (you hear your car engine) or loose jacks (you move your plug and it changes) and I don't want to confound them since they are not specific to the Rezound.

I would suggest we all spam HTC's Facebook page and support forums. I did, and they responded suggesting that I contact their support, which I know will probably be worthless until they've come up with a hardware or even software change. I still contacted them anyways, just to make some noise.

This is their Facebook page, spam away! http://www.facebook.com/HTC

This is the support forum, spam away! http://community.htc.com/na/htc-forums/android/f/176.aspx

Should I make a separate thread on this? I'd like to get more people checking and spamming. I'm convinced every phone has this issue but fear most people just wouldn't notice or care (look at the audio quality Apple has always gotten away with).
[HTC Rezound] mc_365:
I'm thinking the same, most people probably don't listen to their phones in very quiet surroundings, so they don't hear all the squealing. I tested a demo unit at the Corp. store in the mall and could just barely hear it only because I new what to listen for.
[HTC Rezound] tynman11:
Thanks for the information and I second these suggestions.

I've spammed their FB page and support forum as well. On FB, they actually responded very quickly letting me know that they would check on it. On the support forum, several others have commented with similar issues, but no response from HTC on that one.

I got an email update today on my ticket with HTC support:

"We have identified your issue of the high pitched noise with headphones on your Rezound as a software issue that we will correct with the next update."

No ETA though... so who knows when it will be released.

Both mine (Verizon) and my wife's (Amazon) have this issue and we purchased them just before Thanksgiving. So, while I wait for the patch, Amazon is swapping out my wife's and it's suppose to be here tomorrow. I was also able to convince Verizon to swap me out for a 3rd time. Suppose to get that one on Monday and am hoping that they are from a "new batch" that doesn't have this issue. I would be surprised if it DIDN'T have the issue though as this will be the 5th and 6th ones I've tried.
[HTC Rezound] nosympathy:
Only thing I'd like to add is a lot of bionics had this issue. And the OTA that leaked, 5.7.893, fixed it for me and many others.
[HTC Rezound] jim_0068:
The more I read about it the more it us software related and not hardware specifically. So no amount of rezound exchanges will fix it imo.
[HTC Rezound] mc_365:
Got the replacement today, and it has the same problem. I didn't bother even activating it, just plugged the headphones in and turned the vol. down until I heard the the beep and the squeal. I'll hit the Facebook page up in a bit.
[HTC Rezound] jayochs:
i'm GLAD to hear a software fix fixed the bionic and that we may be saved after all. i have a ticket open and i will be contacted by the escalation dept soon from HTC; my issue is also the crappy audio that's encoded when you make a video, and the clicks and pops that are present in the videos audio as well as this issue. i think we should all begin to report the clicks and pops from recording videos as well, so hopefully a fix will be in order fro that as well!
[HTC Rezound] HTGamingPC:
I got a similar response: "As a correction/update to my previous reply, the resolution for this issue will be included in an upcoming update. There is no guarantee that replacing the device will resolve the audio problem, as this is a software issue. Unfortunately, HTC Technical Support does not receive any prior information an exact release date."

I suspect that they will simply implement tighter control over when the headphone jack is activated, so that there's less of a window to hear the interference between songs. I hope that I am wrong, but I guess we have to just wait and see. At the very least, they will hopefully be mindfull of these things with future phones. Too many music players just have atrocious sound quality these days.
[HTC Rezound] BVKnight:
That would be pretty bad, since this happens during the song as well, and is pretty distracting when you are listening to anything that is not loud or has quiet moments in the song, like classical music.
[HTC Rezound] tynman11:
Agreed, I often hear it during the softer, quieter sections of songs.
[HTC Rezound] acroanidd:
I personally use my phone to listen to Opie and Anthony, a talk radio show on Sirius/XM... the whine is terrible.. also audiobooks have become almost unenjoyable. This is definitely hardware related, I couldn't possibly think of any way to resolve this via software that wouldnt butcher the sound quality.

While playing anything with the phone plugged into a car charger, the volume and pitch of the whine changes. This is due to a grounding problem. But not with my car as I have a brand new car and this issue does not occur on any of my other devices (og droid, dinc, tbolt and zune hd)
[HTC Rezound] tynman11:
Yeah, I don't see how a software update can fix the obvious hardware issue, but who knows... Willing to try anything at this point.
[HTC Rezound] jayochs:
I just got my phone call from htc tonight about it haha and heassured me that they're working on a fix... Eh we'll see I guess
[HTC Rezound] nosympathy:
I went on like a super freezing spree on my phone. Litterally froze so much. Phone runs fine still, and the whine is gone. I do not know what caused it tho.
[HTC Rezound] Tenchi4U:
Got a list of what you froze?

I'd be willing to freeze in small groups to try and narrow down what is causing.
[HTC Rezound] michaelkahl:
Froze the phone, like you put it in the freezer?

Ok, well my Tbolt and Rezound do it so I've assumed its an HTC thing. On that note after two Rezounds I've opted to exchange it for the Nexus. The exchange is approved and noted on my account. Using my TBolt till then while the Rezound is boxed up staying "like new". Still no date but I'm good through Jan 15th thanks to the holiday return policy :)
[HTC Rezound] nosympathy:
Uh if you give me a few mins to finish what I'm doing ill sit down at the computer and list every app I froze. It'll be a long list but if it helps you all out in stopping the noise issues, I am all for it.
[HTC Rezound] Tenchi4U:
Thanks.

I'll compare it against my list, I still get the buzz in Pandora & Last.fm (don't listen to mp3s) and I've de-sensed completely and frozen a lot of other stuff, so I figure there can't be too much variance between our two freeze jobs, this should make things easier to track down. Assuming its the same cause for everybody.

Have you verified the noise is gone using wired headphones, while charging as well? I only ask b/c even my iPhone 3GS used to have some buzz when plugged into my car charger (via usb), but fixed when I went to bluetooth in the car.

I find the easiest way to see if its fixed is to plug in wired earbuds and just turn the media volume all the way up, with nothing playing.
[HTC Rezound] nosympathy:
yeah I get no buzz, with the phone plugged into my computer or ac charger, and max volume over 3.5 in the car aux, or the beats headphones in my house. I never had it bad anyway, atleast in my opinion, so I agree it may not fix it the same for everyone.

Anywho, here is my list.

adobe reader

amazon kindle

app sharing

auto-sync

backup assitant

bookmark widget

calculator widget

calander widget

car panel

clock widget

com.htc.footprints.widget3d

com.htc.fusion.fusionapk

connected media

data dashboard

data roaming

dock mode

facebook chat widget

facebook for htc sense

file browser

flickr

footprints

friendstream

friendstream widget

gmail(I use just the mail app, and sync both my accounts. One less program to run as one isn't gmail.)

home screen tips

hot pursuit

htc sense

htc weather sync provider

htc weather wallpaper

let's golf 2

mail widget

messages widget

mobile hotspot

mobile IM

Mobile Instant Messaging

music visualization wallpapers

music widget

news

news widget

peep

photo widget

picasa web albums

polaris office

profile widget

ringtone widget

scan

screen brightness

scribble

settings - auo-rotate

settings - widget

setup

slacker

stock widget

stocks

streak live wallpaper

streaming media player

sync widget

talk

task manager

task widget

tasks

tetheringguard

tips for home

trends widget

twitter widget

usage monitor

v cast media manager

v cast music

verizon sso engine

video surf

visual vm

vz navigator

watch widget

weather

weatherwidget

***let me know what is different, and if it helped make a difference for you!***