yashsingh1/xdaforums huggingface dataset:
[HTC Rezound] FAUguy:
I tried two different brands of wired earbuds and a regular wired over-the-ear headphones and can hear the background whining sound with all of them. It doesn't matter if I'm using the default music player, Google Music, WinMap (or 3rd party player), I can also hear it when streaming YouTube videos.

But if I use my Motorola HT820 Stereo Bluetooth headphones, there is no whining sound, just a small background "hiss" that the Motorola HT820 always has done.

So it seems the background whining problem with the Rezound has more to due with using the 3.5mm headset jack for listening to music, as I don't hear it when using Stereo Bluetooth headphones.

Maybe someone else with Bluetooth Stereo headphones can double-check?
[HTC Rezound] Resputan:
I would be curious if someone else could try this as well. In a response to my ticket regarding this HTC support suggested I try a bluetooth headset, I dont have one and they told me to go to the store and ask to try one. I dont plan on doing that but would be interesting if someone has one laying around already to try and confirm.

I tried removing my back cover and listening as well at their suggestion and that seems to take care of it as well so it may be an antennae issue.

I put the cover back on but have 4g off today to save some battery life and havent heard it yet while listening to music on my device, so it may even be the 4g signal interfering if someone else would like to try that as well.
[HTC Rezound] jayochs:
my 4g is off and i hear the noise, so it's not the 4g radio
[HTC Rezound] BBEgo:
I notice it only when the music player is not playing any audio. When beats kicks in, the noise seems to go away.

Like when an album is done and the player has nothing to do, when the phone is connected to my truck stereo, I hear noise that changes in pitch with the RPMs.
[HTC Rezound] jayochs:
I notice that on my GPS when I use Bluetooth through my stereo speakers...my Garmin GPS puts out a radio signal and u set the car to that frequency so u hear stuff through your speakers...I hear my.rpm changes in that lol
[HTC Rezound] HTGamingPC:
Some of what you guys are describing, the stuff with car chargers, has to do with a ground loop. http://www.epanorama.net/documents/groundloop/index.html

Some of it sounds like poor shielding. This is the noise you hear when you have earphones plugged in and no audio is playing. The audio jack/circuitry on this phone is probably very poorly shielded as all of them probably are nowadays. A lot of this noise gets drowned out with louder music, which is might be what happens when Beats is on.

I would love to know objectively if this were better or worse than other phones but no one ever tests these things and I'm not gonna hold my breath for a phone that touts a real headphone amp, DAC, and superior signal to noise ratios, or anything a music lover (not just hip-hop) might care about.

The easiest way I've found to get around most of this is to use Bluetooth audio. It doesn't sound great by any stretch, but it has less noise than most jacks and doesn't have the ground loop issue.
[HTC Rezound] BBEgo:
All I know is there was no noise at all with my Incredible.

I was listening to sections of John Lennon's Rolling Stone Interview (recorded shortly after the breakup of the Beatles) via the YouTube app on my Rezound today. The noise would start right after one segment would end, and stop as soon as I selected the next one.
[HTC Rezound] yoitsbry:
yep

i hear it when I am using the ibeats headset on calls, it is very annoying. However it only happens if I have the audio all the way up, after putting it down two times it goes away.
[HTC Rezound] FAUguy:
I tried a suggestion of turning on the Airplane Mode to kill data while using the music player, and I can still hear the backgtound whining interference sound. Even with a song playing, and turning the music volume all the way down to mute, I can still hear it in the background. But once I pause the song, the whinging stops a few seconds later. This happens while using any brand of wiered earbuds or headphones, not just the red ones that come included.

The only time I don't hear it on the Rezound is when using Bluetooth Stereo headphones.

Since I also just got the Droid Razr, I tried music playback on it, and it doesn't have any backgroud interference sounds, though the actual music quality still sounds better on the Rezound. Hopefully its an issue that can be resolved with a future software upgrade, but it might be a hardware issue that can't be fixed.
[HTC Rezound] nrfitchett4:
probably your headphone jack then.
[HTC Rezound] eriscat:
Took it to Verizon tonight and they factory reset - it did not improve anything. They said probably hardware - you are probably right that it is the headphone jack - I will be getting a new Rezound from HTC but didn't have time to start that process tonight.
[HTC Rezound] rboddy:
Quick bump, I found that I get the buzzing sound while streaming music only. I use both TuneIn Radio and Slacker and both of them give me a low volume buzz/static noise using the iPod earbuds I keep here at work. I'll try the Beats buds tonight when I get home if I can remember. When I exit either application, the sound goes away within 2 seconds of getting back to the home screen. I also found that if I just put a finger on the volume rocker, the noise completely goes away. So it seems as my problem at least is definitely interference related, and in someway related to the hardware near the volume rocker.

Also, I just took off the back cover to see what was under there, and when I put the cover back on my phone went to 3G and the noise changed from crackly buzzing to a higher pitched but still low volume squeal, and it doesnt go away by putting my finger on the volume rocker. So yeah, I think it's pretty safe to say the trouble is related to the radio and a lack of proper shielding.
[HTC Rezound] GrayBoltWolf:
I get when I pause music. After I resume, it is great.
[HTC Rezound] dante020:
It seems that the general consensus is that this issue has been resolved, however, I'm on the newest leaked RUU and I'm still getting pretty considerable interference. I haven't done much testing but I think I might end up getting a new Rezound.
[HTC Rezound] platinumrims:
I've never had this audio winning buzzing thing on anything. U should get a new one its probably borked
[HTC Rezound] destro158:
It has been resolved? It seems like people who had the problem due to the capacitive light buttons have a solution (either dim or turn them off), but others who have it due to radio interference do not. I actually have the radio interference problem. It's quite noticeable with in-ear headphones if I'm streaming on 3G or 4G. Not as noticeable with over the ear headphones. Fortunately I don't stream enough for it to bother me much.
[HTC Rezound] THE-COPS:
Has the compression noise and that annoying beeping sound in recordings been addressed yet?
[HTC Rezound] brando56894:
Mine only happens in my car when I have my phone connected to the Aux In and powered via the car adapter. I've never noticed it with headphones. I'm on the second to latest leak.
[HTC Rezound] taptaptouch:
Mine still does it on the 2nd to latest update when capacitive lights come on, I just turn them off but it's still stupid
[HTC Rezound] platinumrims:
I wish they would have it so the lights turn of you don't touch them for a few seconds and stuff. They should have settings that do that under power settings or something. Like Samsung does... Or to Just turn them off completely. I don't think you should have to root to do something like that
[HTC Rezound] GrayBoltWolf:
I only notice the squealing when I am on 4g and music is playing.
[HTC Rezound] dante020:
At least in my case, I believe this issue is caused by the radios or weak signal strength. At my work I have a horrible 3G signal that barely works and no wifi. I also get almost unbearable squealing.

At home I have a good 4G signal as well as wifi and I didn't notice any issue whatsoever. This leads me to believe that either having wifi, or just a good signal, fixes the issue for me. This could make since because I believe that the radio would have to boost power when in a low signal area which would likely cause more interference and my problems.

Anyways, I have to do some more investigation (airplane mode, wifi, no wifi, no 4g, etc) to track down the cause.
[HTC Rezound] GrayBoltWolf:
I hear it on 4g anytime in-between songs.
[HTC Rezound] JinxtPhoto:
I hear it in the car when it's on the dock and plugged into my aux input via 3.5mm cable and there is nothing on the phone playing audio (streaming via Google music or radio apps). I also hear it through all my earbuds between songs when streaming via google music. I believe in my case it is radio interference. I haven't tested it very carefully though. I use the Verizon extended battery and haven't tested with stock battery.
[HTC Rezound] dante020:
I have found a solution for the interference that seems to work great for me. I noticed that if I touched the edge of the phone in a certain location the interference mostly went away so I took the back cover off and saw that there was an antenna located near that area.

I decided to experiment so I put a piece of aluminum foil covering the antenna while avoiding the contact points. Now my interference is COMPLETELY gone. It doesn't seem like reception has changed at all but I haven't tested extensively.

See attached for a pic of my little mod.

EDIT: It appears that this might negatively affect 3G but I'll have to do more testing.

EDIT: I still get a 1x signal and 4G but rarely or never get 3G. I'm guessing this is the 3G antenna and the foil is blocking reception. I will have to see if I can come up with something else that works.
[HTC Rezound] Poddi80:
HTC support

I have sent a bunch of emails to HTC regaurding this issue. The response I get most of the time is "please call HTC for an accessory replacement". After a few emails I called the support line last week. The lady I spoke to on the phone thought it was the beats headphones also. Then I explained to her that no matter what headphones are used with this device the same thing happens. She then put me on hold and then came back and said that this is a software issue and will be fixed with an update. I told her that I have been hearing the same response for almost 6 months. I asked her that if it was a software issue then why aren't all the rezounds having this same problem. She did not have an answer for me and told me to wait for the software update.
[HTC Rezound] THE-COPS:
Ok, I certainly hope they address that beeping noise. Danm I hate that!

Hey...I have an idea for all of you to try who are still having problems. Go to the google market and download the free app called "Microphone". Basically, when you run this app, it routes the audio from the mic directly through the internal D/A converter then out to the speaker/headphones. So its like a tiny PA system, just with a quarter second of lag. Make sure to use headphones or else there will be audio feedback squeal. Turn the sound up and test in different noise situations inside or outside. If any noise, this is the best place to check for it. Make sure to do both quiet and very loud noises. Play some music..start a car. Etc...I was able to isolate some noises this way.
[HTC Rezound] THE-COPS:
Anyway.. Im going to get on HTC's a$$ about that damn beeping noise in recordings. They should have addressed that and that horrible compression noise. Damn..it sounds like s**t! Ehh.. the second noise is in their encoder settings. The first...beeping noise is being generated by the audio hardware I think...and only occurs when there are louder lower frequency noises. I am wondering if the beeping is from the noise cancelation settings....?
[HTC Rezound] MarkyD311:
Time for an old thread bump. I'm on Rezound #3, and the noise is worse than ever on this one. It's so frustrating! I have the noise no matter what ROM I'm on (stock, latest ICS leak, and everything in between). I have a hard time believing this can be fixed by a patch. I'm to the point of trying to get VZW to swap the phone for something else, which I hope they'll be receptive to. There's just not anything else that can match a lot of the things my Rezound has:

-Excellent f/2.2 camera

-Beautiful 720p display

-Nice, heavy feel (not cheap feeling!)

-rubberized back

All that said, this is my only device for audio playback and it is driving me nuts.
[HTC Rezound] tynman11:
I'm actually about to get my 8th rezound due to multitudes of issues (bad LEDs, dead pixels, overheating, etc), but I'm in the same boat, nothing compares to this phone and anything else feels like a downgrade. I asked if I could get a new one instead of a refurb, but no go... Maybe 8th time's a charm...
[HTC Rezound] GrayBoltWolf:
I hear it whenever I'm on 4g. I wish I knew where the radio chip was, I'd open up rezzy, cut out a piece of RF shield from an old NES, and tape it on.
[HTC Rezound] MarkyD311:
I just spent over an hour on the phone with Tier 2 and then retentions trying to get them to exchange my Rezound for something that can compare spec-wise. The ONLY phone that is on par in terms of screen resolution/real estate and CPU speed is the S3, which they said is out of the question. They said they can only swap it for a refurb RAZR or Nexus, but I'll have to pay for the battery and battery cover myself. WTF?

I paid $299 for this phone. I don't think asking for a $199 S3 as a replacement is unreasonable considering they can't seem to get me a Rezound without a the interference noise.

He even went so far as to tell me that it was a known issue, therefore a manufacturer issue that I'd have to take up with HTC. I reminded him that THEY sold me the phone, THEY marketed the phone as the ultimate multimedia device, which it most certainly is NOT. I also reminded him that I pay the highest tier of TEC (insurance and extended warranty) on every one of my 5 lines, so yes, it IS their responsibility. He disagreed. He said his supervisor would call me back in 3-4 hours. I'm not holding my breath. Next stop: Executive support.
[HTC Rezound] tynman11:
Yep, I got the same song and dance too. Was told a manager would call me back in an hour... Didn't happen...

Called back in and started over and was told my only options were to try another refurb or "downgrade" to the razr or the nexus.

So I got my refurb today and it has light leakage on the bottom half of the screen. Another refurb on the way! Yah!!!!
[HTC Rezound] MarkyD311:
Called back and got passed to a "supervisor." She was very nice and offered to swap the phone for anything but the S3 or Incredible LTE. She said they were too new and that she didn't have any in stock to ship as replacements. She said they even have a backlog for retail boxed S3's. While it was a nice gesture, I declined. Good camera is important to me. S3 is not QUITE as good, but good enough. All the Moto cameras are terrible. The screen, though, is a big issue- must have 720p. Won't accept QHD. Oh well. I'm going to go talk to some friends who are local higher-ups on Monday to see if they can help.
[HTC Rezound] xmoox:
I have a question does this happen when our using your tape adapter or when your using headphones. I fixed the squeal by using a cord that has a ferrite core to filter the interference. The 4g is at a low frequency that can cause interference in the wire itself not coming from the phones output. Force it in 3g and see if it still happens. I will say that my phone will squeal sometime like every 20 min going to try a different ROM and see if it fixes it. My droid charge had the same problem its the 4g signal that causes the noise.
[HTC Rezound] dwkeepinup:
How can you tell if a cable has a ferrite core?
[HTC Rezound] xmoox:
This is one with the cores. They are the cylinders right before the stereo jack.
[HTC Rezound] winged mantis:
You will always get audio squeal on 4G unless you have an audio cable with that core on it.
[HTC Rezound] tynman11:
I'm having the same issue as well. I went to the Verizon store to listen to their demo unit with the same results. Even had them swap my Rezound with a new one, but no go.

I have a case open with HTC on it and would suggest others with this issue do the same. HTC support - 866-449-8358.

Basically told them the following:

Hearing a feedback sound when using headphones in the headphone jack.

It occurs during the entire song and lasts for a few seconds after the song finishes.

Tried different 3.5mm headphones but issue still occurring.

Tried turning off 4G, removing SIM card, batter cover but issue still occuring

Tried turning off Beats as well as different music player apps but issue still occuring

Tried a software factory reset but issue still occuring

Tried different Rezounds but issue still occuring

Issue does NOT occur when streaming through a bluetooth headset.

After going through the motions, finally got a hold of an engineer and he's investigating on his side and said he would call me back. He seemed very helpful and willing to help, but we'll see...

My thinking is that the 3.5mm jack/wiring is not shielded very well and is getting interference from other components in the phone and that it stops after the song ends because the phone kills the power to the jack. If that's the case, I'm not sure that this will be an easy fix. Will post updates on if/when I hear back from the HTC engineer.
[HTC Rezound] Resputan:
I have a ticket opened with HTC as well through their site via email. After 3-4 emails back and forth with a normal rep she told me she was escalating my issue to an engineer but they take issues on first come first serve so no idea when ill hear back :mad: hopefully soon, ill post whatever feedback I get here.
[HTC Rezound] jayochs:
i've got a ticket open with them about the random clicks and pops in the audio of video files...their answer was a factory reset. really annoying since i already said that plenty of people had the issue, so it's not a factory reset problem
[HTC Rezound] e90driver:
Don't have anything to add... other than I have the issue too and feel like complaining. It's incredibly irritating for me. I doubt HTC will offer a solution, I agree with others here that it's not a software issue. It's likely in the hardware and we are stuck with noise. I can't believe they'd develop a phone and market it as a great music device with such an obvious flaw. OK.. rant over. I feel better now. Thanks.
[HTC Rezound] BBEgo:
+1

We're probably stuck with it, and that's not good. It is especially ironic that HTC would let this obvious flaw go, since it's marketed as such an audio superphone.

For me, it's not a deal-breaker. But it is kind of annoying. I think it's silly that I can plug in my 2yr old Incredible and it's quiet as a mouse. Then I hear this noise coming from the phone I've been dreaming about for months. Ugh...

The good news, for me anyway, is that all noise issues go away once the actual music or audio file starts to play.

Honestly, I don't really have a lot of complaints with the Rezound. I miss a few of the features that I enjoyed with my Incredible, thanks to Nils' amazing Business Gingersense 3.5 ROM, and Joel's Prime 3D XL 3.5 ROM. But really, for a non-rooted new phone with Sense 3.5, I LOVE this phone.
[HTC Rezound] nrfitchett4:
Tried to find this buzzing y'all are reporting. Tried YouTube videos, Amazon more and using the stock music plate with beats. Tried the beats headphones, my Dell in ear headphones from my ds7 and my jawbone era Bluetooth headset. I'm not hearing it. I also don't have any light bleeding and my capacitive buttons are more red than pink. I must have gotten the unicorn device. Add to that the fact that the Amazon rep told me it was backordered and I got it the next day, and I'm happy.
[HTC Rezound] BBEgo:
It goes away during playback. Only really happens for me when the phone ISN'T playing audio.

And it's most noticeable when it's connected to my truck stereo, because the pitch of the noise changes with the engine's RPMs.
[HTC Rezound] Tenchi4U:
Opened case with HTC.

I had a similar issue with my old iPhone 3GS when using it with a wireless FM transmitter on my old ride (my new ride has Bluetooth Audio built-in).
[HTC Rezound] koszor:
laughed at that one, however i confirm that this happens on my phone as well

this actually might be a problem with grounding on your truck im assuming you have an aftermarket radio?
[HTC Rezound] zetsumeikuro:
It's the Bionic all over again. :rolleyes:
[HTC Rezound] feralicious:
Just put some music on mine and I don't hear any odd noises using the Beats earplugs. I paused the music and it's just silent. I'm going to try it out in the car tomorrow.

Side note, anyone have a Gen III Prius they're using their phone with? I'm hoping I can plug it into the usb port like my ipod and see the music. Otherwise I guess I have to use bluetooth for the music?
[HTC Rezound] thatsricci:
I guess i'm not able to have any conclusive evidence that this is happening on my phone.

I've used the beats headphones that came with it, and my own over the ear headphones (non-noise cancelling type).

Listening to music normally it all sounds great with the built in music player and 3rd party ones (youtube... subsonic... winamp...etc.)

I do notice, if I turn up the volume to MAX on the device. and MAX on my headphones (it has a volume slider) I hear pretty standard faint white noise during silent parts of tracks. Also, I can't physically handle the audio at that volume so it doesn't make sense to me to listen to it that high. The sounds do not get distorted either, just really really loud.

Are you guys hearing this 'distortion' at lower volume levels? Maybe it's the quality of your rip getting pumped through the HQ earphones ;P (probably not).

I think i'm busting my hearing by trying to investigate this on my device, so i'm going to say it's not happening over this way...
[HTC Rezound] jayochs:
here, put the media volume to 0 and play a song..you'll hear squeeling noises int eh background that will correspond to you doing stuff on the phone....like pulling down the notification bar will make it squeel more. it's like the sound of the processor.

for example, when i play guitar right next to my PC, my pickups in my guitar pick up the waves transmitted by the CPU itself....so i hear weird buzzing and squeeling noises through my amplifier, and they correspond to me doing stuff on the comp..so if i'm opening a program, the CPU is working hard, so i hear squeels like crazy through my amp. that's what i'm getting out of this..it's just poor shielding i suppose!
[HTC Rezound] thatsricci:
Thanks for the example steps. I'm confident in saying I'm not having this issue over here then so it must be a random defect and we can't say it's happening everywhere! So not to deter others looking at this device :)

Rezound
[HTC Rezound] FAUguy:
I have tried everything to get rid of this squealing sound. I've placed the phone into airplane mode so the data is completely off, turned my other phones off that are nearby, turned off my WiFi router....anything that might be sending out an RF or EMI signal.

I still get the squealing sound and can hear it while a song is playing and with the volume allp the way down or at max.
[HTC Rezound] zetsumeikuro:
If it is indeed hardware.. I really hope they WILL replace the units if they are defective. I'm hoping a software fix will rectify the situation.
[HTC Rezound] BBEgo:
Stock stereo. I would've gone there too if I hadn't already tested it out with my Incredible. It's dead quiet with properly grounded/shielded devices.
[HTC Rezound] punman:
I've been listening to music all morning and I don't notice anything at all, wifi on or off, when the music is paused. I'm in an office surrounded by other phones and equipment. Wrap your phone in tinfoil? :)
[HTC Rezound] jim_0068:
I do have it on my phone. I will check my fiancé phone later as we both have rezounds.

It isn't huge but it's there and it is annoying since my incredible s didn't have this issue.

I'm a bit disappointed in this issue and the screen bleed issue where you can see the leds. Neither were there on my incredible s.