yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] case0:
No I didn't. It seems my order was never ever put through due to an error by the guy who took my order, even though until today they kept saying it was Orange's fault. Their service is unbelievable. I was supposed to get a call back within an hour, it's been over 2 now. I'm going to give them half an hour more to ring me and then I'm phoning up to cancel. :mad:

Edit:

Ok well I phoned to cancel it, and miraculously it has been processed today. What a coincidence. I guess now I'll have to wait and see if it actually turns up.

Question to those who did an upgrade: Did you get an email with the tracking number or did you have to ask them for it?
[Samsung Galaxy Nexus] Jean_Baptiste:
Phones 4 Still-in-the-warehouse

I'm upgrading from Orange, I've experienced equally poor communication, I gave them a call on Friday evening, only then did they offer me the tracking number. This was the email that I received prior:

Dear Customer

Your Samsung Nexus upgrade order has been processed and will shortly be leaving Phones4u.

It will be sent Royal Mail Special Delivery and you should expect to receive it within the next 3 working days.

You will receive a new SIM card with your order. Your mobile phone number will be transferred to this SIM in 6 days. In the meantime please continue to use the SIM card you have in your old phone.

Surprise surprise, it wtill isn't being detected in the RM systems! :mad: It's Tuesday now, so I took it upon myself to use the chat function on P4U and they informed me that RM are experiencing problems with their back-end systems. I suppose that's chanceable considering the track-and-trace site has been questionable these past few days.

Nonetheless I can't wait to get my phone and hopefully not have to deal with P4U any more...

All said and done, we're all being rather impatient, clearly the GN has that effect on a man :p
[Samsung Galaxy Nexus] TonyHoyle:
Untill the recall :D
[Samsung Galaxy Nexus] kthdsn:
It's not just men, I'm a girl :D

My SGNs arrived this morning and I have been playing around on mine all day, much to my other half's annoyance (he's at work). Still only one of the accounts is on the new tariff so far though.

I just called Phones4U and got a very nice helpful person who actually chased up my queries, provided me with information, and when I mentioned that some of you guys had been given 1 month line rental back she said she could do that for both of my accounts. My faith in the human race has been restored and I should have a bit of extra cash in time for xmas, yey!
[Samsung Galaxy Nexus] case0:
Urgh! Why didn't I try and get one month line rental back! I'm going to see if I can get my tracking number now, and maybe try that too!
[Samsung Galaxy Nexus] Jean_Baptiste:
"I can see that your order is currently in our warehouse awaiting despatch. As soon as it is despatched, you will receive an email confirmation. We then work on a next working day delivery service however advise to allow a maximum timescale of 3-5 working days for delivery. We are currently investigating a batch of orders as they were showing as they have been sent, however the tracking reference was not valid you see. I'm sorry about that Olivier."

FFS
[Samsung Galaxy Nexus] Taggard:
Gum Mobile UK has shipped my GN

So I just got an email saying my phone has been shipped. I bought it on EBay and it is being shipped to the USA. I can't wait to get it!!!
[Samsung Galaxy Nexus] case0:
Update for anyone who's interested. Apparently my order still hasn't gone through! Apparently it will be done tomorrow but we'll have to see. I couldn't get any compensation because I wasn't a priority (because I didn't pre-order).

This is the interesting bit though. The woman I spoke to said the delay for those upgrading was because they don't normally do upgrades on new phones (until after a month). As they didn't have the Galaxy Nexus on their system for upgrades they had to put it as the Galaxy Note, and add a note to that saying it was the Nexus. People didn't look at the notes though and thought the order was for the Note, and because the tariffs are different for the Nexus they didn't put the upgrades through. That's the reason that people who ordered it on an upgrade didn't have their order processed. Apparently the system has been updated now. This is for Phones4U by the way.

I hope all that made sense I'm not sure I explained it very well!
[Samsung Galaxy Nexus] The Gingerbread Man:
Explained perfectly ;) mine was only dispatched yesterday, I kjow this because my nexus arrived with a next day sticker on the envolope lol
[Samsung Galaxy Nexus] phillipm:
I'm upgrading and phoned phones4u today as I've had no confirmation email and they said I would not get a confirmation email as it was an upgrade, so they gave me the Royal Mail tracking number.
[Samsung Galaxy Nexus] redmongoose:
Just got a dispatch email from buymobilephones.net.........

"This email is to confirm that your order has been dispatched today and should be delivered on the 24/11/2011."

Despite getting an automated email from them last night saying it was out of stock and would be 15 to 20 working days :eek:
[Samsung Galaxy Nexus] bigf00t:
That would certainly explain a lot.

I remember when the Nexus first came up on the P4U website, I rang up about getting it on an orange upgrade. They said they don't do it on Orange upgrade, but phoned me a week later to offer it to me on upgrade.

Fair play- I suppose we should be grateful they allowed us to upgrade. I think I'm correct in saying nobody else is offering it on a Orange upgrade?

On another note, I got an orange sim card with a different number, and I think it will be "activated" and my old number will be transferred at some point within 6 days?

I know everybody got a new sim card but was it assigned a different number as well? Mine actually gets reception too, although I haven't tried to make a call in case its a mistake or something.
[Samsung Galaxy Nexus] mskip:
Well at least you didnt receive an email saying it would be dispatched tomorrow by royal mail an hour AFTER receiving the phone by citylink couriers lol.

Mark.
[Samsung Galaxy Nexus] TonyHoyle:
Got mine.. yay! Just need to wait until lunchtime to set it up.
[Samsung Galaxy Nexus] niallmal:
Mine has arrived. Ordered it monday night from Vodafone Ireland.
[Samsung Galaxy Nexus] MardukMeNa:
Clove order has been dispatched

Order Date: 10/20/11

Fedex Int Courier (1-2 Working Days)

Destination ESTONIA

Estimated delivery Nov 29

HAVE TO BE HAPPY AND HOPE THE BEST
[Samsung Galaxy Nexus] case0:
Contacted them again today and apparently it was dispatched yesterday. Royal Mail tracking number isn't showing anything but a lot of people had problems with those I think?

I feel like I'm finally nearing the end of this arduous ordeal!
[Samsung Galaxy Nexus] trinitys_mate:
Exactly the same here, I crapped myself when I got the email last night!
[Samsung Galaxy Nexus] Jean_Baptiste:
Has anyone who's upgrading through Phones4u had any luck? It seems that I get a different excuse/answer/status every time I contact P4U. So annoying! :(
[Samsung Galaxy Nexus] case0:
It was like that for me too. It was only when I said I wanted to cancel my order that they got it all sorted out, might be worth considering.
[Samsung Galaxy Nexus] kthdsn:
I'm a Phones4U upgrade customer, placed my order over the phone on Thursday, it arrived yesterday, but not without a lot of hassle from Live Chat and refreshing RM a million times an hour to no avail. I'd recommend phoning them rather than using Live Chat if you need to contact them, and don't forget to ask for a months line rental back as compensation :p
[Samsung Galaxy Nexus] Jean_Baptiste:
Did the RM page ever actually give you something other than the infinitely disappointing default message ('Information on your item is not yet available online.')?

Today will be 3 working days which is the promised deadline stated in the email I got on Friday... So I shall definitely be getting my free line rental!

Why do they insist on toying with our minds!
[Samsung Galaxy Nexus] kthdsn:
RM updated for me sometime during the night the day before delivery, so I didn't know it was coming until I got up that morning. There was nothing at midnight when I gave up trying, but by 7am it was out for delivery.

They kept assuring me they have shipped it on Friday but as it arrived Tuesday by guaranteed next day, they must have sent it Monday. I had complained to them over the phone on Monday, I don't know if that was coincidence or not.
[Samsung Galaxy Nexus] pjmurphy77:
Post-Thanksgiving Treat!

CLOVE

Dear Mr Murphy

We are pleased to inform you that your order (Ref: CT000000000) has been dispatched.

Your order was dispatched by Fedex Int Courier (1-3 Working Days).

If you want to track your order then please visit the following web site using the tracking ID 473715618371

http://fedex.com/Tracking

Thank you. We look forward to doing business with you again.
[Samsung Galaxy Nexus] mrwhizzard:
My RM tracking info only changed the day before i received. Finally got handset yesterday but with a micro sim with no adapter. Had already been onto CEO prior to this and got a phone call full of apologies and a reimbursement of line rental :)
[Samsung Galaxy Nexus] case0:
If it came with a micro sim and no adapter then how are you supposed to use it? :confused:
[Samsung Galaxy Nexus] cmonthegas:
That's great news. When did you order?

Thanks
[Samsung Galaxy Nexus] InternationalNexusFan:
Sweet: Estimated delivery Nov 25, 2011 by 10:30 AM
[Samsung Galaxy Nexus] redmongoose:
16th November
[Samsung Galaxy Nexus] VoicesX:
Unlocked-Mobiles.com (The online Sim-Free Mobile Phone Shop)

------------------------------------------------------

Order Number: XXXXXXX

Detailed Invoice: https://www.unlocked-mobiles.com/account_history_info.php?order_id=XXXXXXX

Date Ordered: Friday 04 November, 2011

The comments for your order are

UPS Tracking Number: 1ZXXXXXXXXXXXXXXX

http://www.ups.com/tracking/tracking.html

Please allow 24 hours prior to tracking.

Your order has been updated to the following status.

New status: Dispatched

Please reply to this email if you have any questions.
[Samsung Galaxy Nexus] mrwhizzard:
This point was raised with them. I just got Orange to reactivate old full size sim instead.
[Samsung Galaxy Nexus] cmonthegas:
Ahh that's annoying! I ordered then too, I must have just missed out on the first batch lol
[Samsung Galaxy Nexus] case0:
Cool thanks, good to know :)
[Samsung Galaxy Nexus] JeepoUK:
I ordered mine on Sunday night and it arrived here in Northern Ireland on Tuesday, which is good going over here. However they neglected to send me a new Sim so I went up to a "local" o2 shop (18 miles each way) and got another, and an adapter. The guy wanted to play with my Nexus as they had never seen one before, which is a sad state for a phone shop!:)
[Samsung Galaxy Nexus] case0:
Mine finally arrived today from P4U, a week after I ordered it (was told at the time it would be delivered the day after!).

My advice to anyone thinking of ordering with P4U is don't, they have dreadful customer service.
[Samsung Galaxy Nexus] cmonthegas:
Buymobiles.net are still claiming they are going to receive their batch tomorrow, even though Clove and Handtec have said their deliveries have been delayed.

Considering buymobiles.net are online retailer of the year for the past two years, they seem to be taking their customers as mugs, just be honest! :rolleyes:
[Samsung Galaxy Nexus] mskip:
Im glad I cancelled my order with them and ended up going with phones4u they might have gone about things in a very secretive way but I think everyone who placed orders has got their phones now.

Mark.
[Samsung Galaxy Nexus] cmonthegas:
Yep, I'm seriously considering cancelling my order now. I wonder if P4U still have any stock?

Am I right in thinking that RobboFTW is a member on here? He's had enough of buymobiles and cancelled according to their twitter.
[Samsung Galaxy Nexus] bigf00t:
Hmmm...

my orange upgrade... My old sim has been deactivated (no reception) but my new sim hasn't been activated yet.

Anyone else have this? Its been about an hour...
[Samsung Galaxy Nexus] kthdsn:
I saw your post and checked my phones, my old sim had been deactivated too, and the new one had no reception, so I rebooted the new phone and it's live now. Is yours working yet?
[Samsung Galaxy Nexus] bigf00t:
I've rebooted a couple times with no change, it seems to have reception but if I try to make call it diverts me to an orange recorded message asking me if I want to register my group, or register a business account or some such. I'll have to phone up P4U or orange in the morning to see what's going on.
[Samsung Galaxy Nexus] kristovaher:
This could potentially be VERY bad if there was a production line with engineering ROM's. If that happens, Samsung has fracked up more than just their 'global launch'.
[Samsung Galaxy Nexus] Chirality:
Maybe it was just the very first phone that had the special ROM, sort of a thank-you for being a hardcore fan...

Somebody should tell him on that forum to not return that phone yet, first he needs to dump all the APKs and copy all the ROM images from the phone. Should be easy, that device should be fully unlocked.
[Samsung Galaxy Nexus] matt2053:
Its not a big deal. Anyone can build eng build from aosp.
[Samsung Galaxy Nexus] matt2053:
Deleted.
[Samsung Galaxy Nexus] Chirality:
Does the AOSP build include those diagnostic tools? I haven't seen or checked out the AOSP code since their Gerrit instance went down...
[Samsung Galaxy Nexus] matt2053:
I don't know. I just know engineering is a build option.
[Samsung Galaxy Nexus] Rusty!:
It happens, some retail Nexus One's and Nexus S's had a eng build as well. I'd be more surprised if this hadn't happened really.

Bit of comedy it being the first one sold though :D
[Samsung Galaxy Nexus] revthanki:
He's going to take it back after work! I can't register to post but someone should post there and talk him through dumping the ROM if possible.
[Samsung Galaxy Nexus] Rusty!:
Why? It's nothing special at all.
[Samsung Galaxy Nexus] Chirality:
I think it has some internal hardware diagnostic APKs? Not sure...
[Samsung Galaxy Nexus] Lcrkz0023:
Deleted post
[Samsung Galaxy Nexus] gstadt:
Anyone received a dispatch email from Phones4U yet? Worried I won't get it tomorrow
[Samsung Galaxy Nexus] jmbillings:
I haven't.

Gonna livechat them later on. It's possible they won't get sent out until later in the afternoon but I need to know to decide whether to get time off work!
[Samsung Galaxy Nexus] mskip:
Its very unlikely that we will get any despatch email before 7 or 8pm as couriers dont pick up from the larger places until late so they can pick up all items in 1 batch.

Best thing to do is wait until about 4:30pm and if you havent received anything by then give them a call as I dont know when their customer service desk closes. By that time they should have stock in and allocated so you will know whether you are getting it tomorrow or not.

Mark.
[Samsung Galaxy Nexus] gstadt:
Thought I'd hedge my bets....Cardiff Phones4U are expecting a delivery this afternoon, they'll call me if they get them in and I'll pop down after work.

Feel better now :D
[Samsung Galaxy Nexus] The Gingerbread Man:
Its called dev tools, you get it in cyamogenmod builds. Its nothing special, its quite handy sometimes but it doesn't really do much unless you know how to use it. Nothing of use to general public, its quite funny that guy got a dev phone though. I hear he is taking it back, I bet they will be out of stock when he gets there and it stuck with it. So much bad PR around the release of this device, the Samsung Google presentation was nice to watch all 58 mins of it :rolleyes:
[Samsung Galaxy Nexus] mskip:
I know I watched it all too lol. You would think they would hype the hell out of it but no advertising went into the release at all. I dont know if previous Nexus phones were advertised on the tv or not but not one single little advert to launch their 'flagship' device. Wierd..

I guess they only want the techno geeks to get it lol :rolleyes:

Mark.
[Samsung Galaxy Nexus] jonnyguitar:
Guys I got one! I went to phones4u in oxford street. They have a lot left I think. It's very lovely. Much like a galaxy s2 of course, but without the samsung software getting in the way.

One odd thing is that there's a Vodafone category in the market app. It's not a branded phone so this must come from the sim…

Let me know if you have any questions and I'll do my best…

Jonny
[Samsung Galaxy Nexus] spences10:
I did :D

Check my Twitter or Google+ for proof ;)
[Samsung Galaxy Nexus] The Gingerbread Man:
Well yesterday my girlfriend pointed out to me at my closest bus stop there is an advert for the nexus on there, round here you don't see that many TV adds for phones execpt the iPhone. The nexus devices I think are more aimed towards the technical people but designed for everybody to be easy to use. If i knew about there Oxford street launch thing officially happening today I'd of gone and been one of the first 100, iv even had the day off work to take delivery so if I knew I could've gone down there. Not launched very well at all, certainly will think twice about p4u in future.
[Samsung Galaxy Nexus] pnnorth:
There was a small phones4u advertisement in Metro today but I haven't seen anything else.
[Samsung Galaxy Nexus] oscillik:
He got his replacement http://91.151.218.11/showpost.php?p=20586617&postcount=1557
[Samsung Galaxy Nexus] animaleyes76:
My O2.co.uk order is now shown on the courier tracking page (awating collection today) so hope that makes some of you feel better. I've not got the confirmation email bu t i think that will be sent when the courier collects.
[Samsung Galaxy Nexus] mskip:
So does that mean he wasnt 'officially' the first person in the world to own a retail handset since the one he bought was a development unit :rolleyes:

Mark.
[Samsung Galaxy Nexus] :
LOL. Technically you are right :)
[Samsung Galaxy Nexus] oscillik:
yup, technically you're correct. So not only have Samsung completely ballsed up the release of the phone in the UK, but they've ballsed up the posting on twitter.
[Samsung Galaxy Nexus] jmbillings:
Update from a P4U Live Chat just now:
[Samsung Galaxy Nexus] mskip:
Yes I just called up phones4u as well lol I guess they are getting ALOT of calls from anxious Nexus pre-orders today.

Basically told me the same thing that my order was in the warehouse awaiting despatch and as soon as its picked up I will get an email confirmation to let me know its on its way. She said it was still on schedule for pre 9am delivery tomorrow so I may get an early night tonight just to make the time pass quicker :D

Mark.
[Samsung Galaxy Nexus] Spinstorm:
So I just called O2 - I paid for next day before 10am delivery - and after speaking to 2 guys on the phone and one on the internet they assured me that I would get the phone in the morning as I paid for special early delivery!

I even called the courier who had no record of my address and then when I called back they said it was a different courier who does early deliveries.

So basically I have no idea what is going on. I guess I will find out tomorrow.

I would add however that it is not uncommon to get dispatch emails late evening even though the item was shipped many hours earlier so there is still hope.

It is interesting what Phones4u says as well - basically no way of knowing where your phone is but it will be delivered tomorrow.

UPDATE: Literally 2 minutes after posting this I got a dispatch email.
[Samsung Galaxy Nexus] Rusty!:
Next day pre-9am will most likely be Royal Mail Special Delivery.
[Samsung Galaxy Nexus] oscillik:
don't worry, O2 have no idea what's going on either! ;)
[Samsung Galaxy Nexus] Spinstorm:
Well I got my dispatch email from Yodel - who when I phoned said they had no record! although maybe it just literally came onto the system after I hung up ;)
[Samsung Galaxy Nexus] titmusa:
I have my dispatch notification from O2 at 11:27 this morning so hopefully it will turn up tomorrow. Apparently I was their first to upgrade to it. Anyway, I really hope it will be better than my unreliable HTC HD2.

Andrew
[Samsung Galaxy Nexus] jmbillings:
Has anyone had a dispatch notification from Phones4U? Starting to look like for all their exclusive pre-orderness, we're not going to see our devices...
[Samsung Galaxy Nexus] mskip:
Phones4u webchat at 18:34 today:

Mark Skippen says:

hi i just want to know if my order has been dispatched yet and if it will still be with me pre 9am tomorrow morning

Mark Skippen says:

hello?

Gemma W says:

Ok Mark, I can see your order has not yet been despatched. You can expect delivery between Saturday and Tuesday morning. I am sorry about the delay with your order, this is due to an unexpected delay with distribution of stock.

Mark Skippen says:

so im not going to get it tomorrow morning even though it was promised many times that i would have it?

Gemma W says:

As it has not yet been despatched you won't receive delievery this morning. I am sorry about the delay Mark.

Mark Skippen says:

ok well will it definitely be dispatched tomorrow for pre 9am delivery on saturday?

Gemma W says:

We are aiming for despatch tomorrow in which case you will receive delivery between Saturday and Tuesday, I cannot give an exact date, this is dependent on delays with the courrier.

Mark Skippen says:

has this delay been with all galaxy nexus phones or just a few. I work for a phone support website and alot of members will be asking the same questions

Gemma W says:

Ok it has been with the Nexus in general, there was an issue receiving the stock from the distributer, this was unexpected and I really am sorry about the delay, I can imagine you are looking forward to receiving your handset. We are processing the orders as quickly as possible and your handset will be with you very soon.

Mark Skippen says:

ok thank you thats all i wanted to know

I guess alot of people arent going to be getting their phones tomorrow.. Oh well life goes on.

Mark.
[Samsung Galaxy Nexus] mezzyg:
Same problem with me! Order processed and just waiting for phones4u to dispatch it!
[Samsung Galaxy Nexus] majikdragoon:
No. I spoke to somebody about half an hour ago and they said that my phone was awaiting dispatch and should still be with me tomorrow. However, they also said that they couldn't guarantee that and it could be Tuesday at the latest.
[Samsung Galaxy Nexus] WhiteHartMart:
Still not convinced live chat really have the correct info - they gave me the 3 - 5 day line yesterday - 2 mins later I got a call saying it will 'definetly' arrive tomorrow.

I reckon there is still hope.
[Samsung Galaxy Nexus] bigf00t:
Boo that Mark, you're being too nice to them.

You should've asked why they're giving people who walk into stores preference over those of us who ordered so long ago.

They're giving the first 100 who walked into the Oxford St store £250 worth of galaxy nonsense but the first 100 who pre-ordered will probably be waiting til Tuesday for their phone.

Its stupid.
[Samsung Galaxy Nexus] floateruk:
Hmmm.. I'm supposed to be at work at 9am tomorrow, but I after a call from phones4u promising me my phone by 9am AND with my boss in London, I figured I'd hang around for my phone and just go in late.

I just don't know how confident I am of getting my delivery now and I don't want to hang around for nothing.

Especially not when I could have got O2 direct to guarantee it...
[Samsung Galaxy Nexus] Shodney:
O2 aren't guaranteeing anything. I ordered at 9 this morning, and haven't had a single email yet. No confirmation. No dispatch. Nothing.

They told me once today that they didn't have any stock, then they changed their minds and said they did when I pushed it.

So who knows whats happening.
[Samsung Galaxy Nexus] The Gingerbread Man:
Atleast you have half a chance, I'm meant to start work at 7am tomorrow. Still no email or any kind of confirmation from p4u other than them assuring my order is between my processed and will be dispatched asap. No contact from them at all everytime iv had to contact them.