yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] bigf00t:
As I said earlier, they've already confessed to me that mine is still in the warehouse. And seeing how none of your Royal Mail tracking numbers give any info either I suspect yours are all still there as well.

They won't even be picked up until the evening I'm guessing, no point waiting around for postman pat today.
[Samsung Galaxy Nexus] mrwhizzard:
Postman on foot has been and gone by 10am here. No handset. CEO has been emailed with a very formal and to the point set of points to reply to. Their own order tiering and inconsistent customer service needs to be answered for, and accountability needs to be taken.
[Samsung Galaxy Nexus] saquib:
Suggest get back on to them via web chat and send them a link to this page. Show them we know it's a wider problem and not just one individual
[Samsung Galaxy Nexus] The Gingerbread Man:
My bad sorry man! I suspect mine might be out of their warehouse as iv been given a tracking number for royal mail although the site seems to be not working and when it does it doesn't give me any information. Who knows where it is...
[Samsung Galaxy Nexus] swine...:
Sorry should have said. No, it wasn't an upgrade, I decided to start a new contract as I got a better deal.
[Samsung Galaxy Nexus] mrwhizzard:
I believe RM Special Delivery isnt actually trackable (unlike Parcelforce), other than when its left mail centre for delivery and after recipient has signed for it.
[Samsung Galaxy Nexus] JP_:
Royal mail has confirmed several of our tracking numbers haven't left P4U yet. I'd believe RM over P4U anyday so it appears our GN's are sitting in a warehouse somewhere with Special Delivery tracking numbers awaiting uplift by Royal Mail...which has been the situation for me (and most, if not all of the upgraders) since Thursday night...
[Samsung Galaxy Nexus] mrwhizzard:
Which shows the inconsistency in all its light. Same network as those upgrading yet two different delivery methods even though an Upgrade is a contract term or tariff renewal for all intents and purposes. To treat people who may be entering 18,21,24 or 27 month contract terms in this way is diabolical.
[Samsung Galaxy Nexus] saquib:
Has anyone checked with their network provider if their contract has been upgraded, i.e. have phones4u actually processed the order?
[Samsung Galaxy Nexus] whyamihere:
Just got off live chat with P4U.

'Sam G' was adamant that my order had been despatched on Thursday 17/11 via Royal Mail Special Next Day Delivery even though Royal Mail have no information regarding the parcel.

Farcical.

Edit: Anyone got the CEO's email address for me?
[Samsung Galaxy Nexus] bigf00t:
Yeah, having the RM tracking number means nothing.

Phones4u (and other large companies) probably have a large amount of Special Delivery envelopes, with tracking numbers assigned, which they can give out as soon as the Phone is placed in the envelope. The tracking number won't actually get activated until the RM guy has come, picked them up, and delivered to the mail sorting centre, at which point its processed and comes up on to the RM system for the first time.

Or something like that anyway.

I feel like saying at least we should all have it by tomorrow, surely.

But with P4U I can't say that.
[Samsung Galaxy Nexus] saquib:
But what does not make sense if that if we've had the tracking references since Friday lunch, and if the phones are in their pouches/envelopes, why have RM not collected yet?!
[Samsung Galaxy Nexus] bigf00t:
'Cos P4U are idiots?
[Samsung Galaxy Nexus] nick w:
Back from lunch and its the magical time of 1.00pm where i should see an update on the Royal Mail Website.

I have clicked refresh, before i look at the outcome, shall we take bets there's nothing new to see?

---------- Post added at 01:07 PM ---------- Previous post was at 01:03 PM ----------

Can anyone get on the tracking website now of RM. I cant. P4U dont own RM do they :P
[Samsung Galaxy Nexus] liorra3:
YEPPPP - email that i get form clove, they will get them - today !
[Samsung Galaxy Nexus] JP_:
My 02 page has been updated with my new tarrif, it also shows an order for the Nexus which was completed last week. So there is definitely progress in that respect.
[Samsung Galaxy Nexus] The Gingerbread Man:
This is actually true how special delivery works. Large groups have large numbers of these envolopes with the tracking number on it.

My mum works in an admin kind of job and just spoke to her about the lack of info from royal mail but having been given a tracking number means that royal mail haven't collected yet. This means our phones are sat around in envolopes in some warehouse. Info will be ready form tracker site when royal mail collect them.
[Samsung Galaxy Nexus] nick w:
TGM, can you get onto the RM tracking page and get a result from searching your number?

Its timing out for me

Thanks
[Samsung Galaxy Nexus] The Gingerbread Man:
Royal mail tracker down. Everybody is trying to use it to see their nexus'
[Samsung Galaxy Nexus] pnnorth:
Update for those waiting for their order from Handtec:

Stock Update: We will begin shipping on the 22ndNovember with all back orders being shipped by the 23rd - Any orders placed now will be shipped23/24 November. Please check our blog entry for up to date info.
[Samsung Galaxy Nexus] bigf00t:
Try the post office website instead.

http://www.postoffice.co.uk/track-trace?intcampaignid=PI0086&campaignid=PI0086

Mine still not showing up with any details
[Samsung Galaxy Nexus] nick w:
Royal Mail website is down.

Post Office website is down.

Called Royal Mail - NO NEWS

Online Talk with P4U is down.

Im honestly thinking about just getting an S2 now. This is a real pain in the butt!
[Samsung Galaxy Nexus] noobdeagle:
Excellent news!!! however unfortunately for me mine will arrive in Australia in my city probably Friday night so it will be stuck in fedex for the week end :\
[Samsung Galaxy Nexus] nick w:
Considering cancelling the order now.

spoke to Laura.

Told me that its still waiting to be posted. Latest to expect it is Friday!!

Over a week after the launch

I don't understand why its taking so long to be honest

She said that there inst a tracking number on my purchase and cant see how i was given one. hahahahaha

Cant tell me when its going to be posted either.

Im paying a premium to get the phone from P4U on their exclusive deal. How can i justify that now after having to waiting a week after the launch

Crazy!

N
[Samsung Galaxy Nexus] mrwhizzard:
Well Orange have switched my tariff over (and did so on the 17th). No sign of handset still and P4U CS rep on the phone was totally unsure of whether it was dispatched on Friday or Saturday even though it was supposedly transacted at 7pm on Thursday. So looking forward to that contact from the CEO office now.
[Samsung Galaxy Nexus] nick w:
Called again, i was given the same tracking code and was told that for you to get a tracking code means is being released. i was given it Friday and he said it would have been ready to post Friday????
[Samsung Galaxy Nexus] kthdsn:
I just joined to say I'm also a Phones4U upgrade customer waiting for 2 SGNs. I too was told that my handsets were shipped on Friday and given Royal Mail Special Delivery tracking numbers, and Royal Mail has no info on my packages yet.

I have used the Live Chat and been assured twice by two different agents that my phones were definitely passed to Royal Mail on Friday, so I waited rather unpatiently this morning for a postman. Nothing.

I went back on Live Chat only to be told that my order was in progress and no tracking number was available yet, wait 3-5 days. I explained that I had been assured it had left on Friday and had the tracking numbers, agent changed their mind, my order was being investigated. I asked if the other two agents had lied when they told me it was sent on Friday, she changed her mind again, it is showing as sent. I gave up and phoned instead.

The lady on the phone said it is showing as dispatched on Friday and it is worrying that they hadn't arrived yet or shown up on Royal Mail track and trace. She said the best she can do is email the upgrade department who should have more info and call me back within 24 hours. I'm not holding my breath. I mentioned that I had seen other upgrade customers online in the same situation as me but she had nothing to say about that. She didn't seem to know anything at all.

Good luck to us all, seems like we need it.
[Samsung Galaxy Nexus] whyamihere:
Huzzah!

Looks like I'll be getting my phone tomorrow at last, RM site:

I'd imagine this situation should be similar for you all fairly soon. So get checking!
[Samsung Galaxy Nexus] saquib:
Mine not changed yet.

** keeps refreshing **
[Samsung Galaxy Nexus] ande_uk:
mines still showing no info.. but atleast if one persons has actually been sent it shows p4u aren't compulsive lyers who still have 100's of nexus sat in there warehouse...
[Samsung Galaxy Nexus] nick w:
WOW, mine still says:

Results

The system is currently unable to confirm the status of your item with reference SC*********GB. Please try again later.

Contact Us

When did you place your order whyamihere?

Thanks

n
[Samsung Galaxy Nexus] saquib:
Nick,

Looking at whyamihere's posts, it appears he got his rmsd confirmation on thursday, whilst the rest of us got it on firday. Wonder if that is why his has despatched?
[Samsung Galaxy Nexus] whyamihere:
Ordered 9.20am Wednesday Morning 16/11.

I have since used live chat twice and rang the support team, but I don't think that helped as they all they would say is it has despatched and they would not look into it before Wednesday as they state to wait 5 working days.

Hopefully by the end of tonight you'll all have updated status.

Possible, I guess...
[Samsung Galaxy Nexus] saquib:
Was it an upgrade?
[Samsung Galaxy Nexus] whyamihere:
Yup, on Orange via P4U.

Panther plan, 900 mins 3000 texts 1GB data 2 orange swappables. Free phone and £100 back. £33.50 x 24 months.

Works out at £29.46 a month.
[Samsung Galaxy Nexus] saquib:
Ordered on Sat 12th, well before you. P4U are just a mess.
[Samsung Galaxy Nexus] bigf00t:
I ordered on like the 2nd or 3rd November... :(
[Samsung Galaxy Nexus] Erazor786:
Where did you get the £100 back from? Via a cashback site?
[Samsung Galaxy Nexus] whyamihere:
P4U themselves, they send a cheque out 40 days after you have placed your order iirc.
[Samsung Galaxy Nexus] nick w:
Ohh ok, so Wednesday is our day then hopefully. I reckon we will get RMD notes tomorrow with an update

Thanks Saquib

Still terrible service throughout by P4U.
[Samsung Galaxy Nexus] Erazor786:
They do? I wasn't told or offered the £100 cashback. That just pisses me off more. lol
[Samsung Galaxy Nexus] nick w:
Same offer as me
[Samsung Galaxy Nexus] Erazor786:
Wow, seems like they've done me over there then. Absolutely ****e service. E-mailing the CEO and will have quite a lot to put. Can anyone else confirm if they were offered the cashback when they upgraded?
[Samsung Galaxy Nexus] nick w:
I had to haggle to get this. They didnt offer this right away. I asked them to better the deal as CPW and other were offering a close deal to theirs

And i have been with orange for a while, does that make a difference
[Samsung Galaxy Nexus] kthdsn:
I was offered the same deal but without the cashback. I think I will give them a call tomorrow and see if I can get it added on as compensation for their terrible service.
[Samsung Galaxy Nexus] bigf00t:
I've got Panther 46 for £41/month on an 18 month contract (can't be waiting 21 months before I can upgrade again!).

I told them I had to think about it so they offered me £75 cashback. Looks like I should've haggled for the £100...
[Samsung Galaxy Nexus] mrwhizzard:
Offered the same deal without the cashback also. Needless to say when my response from CEO comes they will be adding it!!
[Samsung Galaxy Nexus] whyamihere:
Ditto, I haggled until they had nothing more to give and I've also been with Orange for 5+ years.

Worth asking for as compensation as kthdsn suggested though.
[Samsung Galaxy Nexus] Erazor786:
I've been with Orange for coming past 6 yrs now so I'd suspect that I am regarded as a somewhat loyal customer.

I suggest you do mate as I will be doing the same. Had a nightmare today speaking to Customer Services trying to get straight answers. It was like trying to get blood out of a stone. Requested numerous times to speak to Manager and was refused point blank and told a callback can be logged and ill receive a call 24/48 hrs after. Just ridiculous. I am very close to canceling as I've had nothing but ****e service. Could be doing without this.
[Samsung Galaxy Nexus] md2:
I had two preorders: Amazon (from before the date change) and Ebuyer (that still say 17th!) , I walked into a Phones4U shop today and came out with one @ £529.99, I was actually surprised they didn't put up a fight or mess me around. I did try the same shop on Friday but they had the higher price then. The P4U staff in the shops have all been pretty pleasant to deal with to give them their credit.

I saved money too compared to the online pre-orders I had.

I still think the p4U "exclusive" was a bad idea.
[Samsung Galaxy Nexus] konsta819:
In all seriousness chaps... sense of proportion?

They say three to five working days from placement of the order.

Whilst it would have been nice to get it on the shorter end of the stick, they haven't missed the longstop for most people yet.

Angry letters to the CEO (which will inevitably be passed over instantaneously to subordinates) are all very fine and well, but for the most part they haven't done anything particularly wrong yet. You'll do well to get compensation before they miss their own stated time period for delivery.

The only genuine loss suffered is that you've begun paying for a new contract and have not yet got the new phone yet.... so it's the increase in price over what you would have been paying multiplied by the number of days you've been without the new phone. Gonna be about £5. They didn't ask you to skip work for the delivery.

As for being 'screwed over' on deals... it's really down to the individual to negotiate.

Hope mine does arrive tomorrow...
[Samsung Galaxy Nexus] TonyHoyle:
Woot.. dispatch notice just arrived from unlocked-mobiles.
[Samsung Galaxy Nexus] kthdsn:
It's not a money or inconvenience issue for me, it's that they have lied to me. They keep telling me it was given to Royal Mail on Friday, which is clearly not true or Royal Mail would have delivered it by now (guaranteed next working day before 1pm). One Live Chat person told me that the order was still being processed and had not got to shipping, then told me that it had definitely been shipped on Friday, then told me that they didn't know and it was being investigated, all within a 5 minute chat. It's poor service, it's dishonest and it's incredibly frustrating. If they had said "I'm sorry but we don't have any in stock and we'll keep you posted" or something of the sort I would have been irritated but informed and reasonably happy.
[Samsung Galaxy Nexus] mrwhizzard:
Its not a money or inconvenience issue for me either. Its poor, lacking, misinformed or alltotgether absent communication and general customer service, plus the inconsistent service delivery.
[Samsung Galaxy Nexus] konsta819:
What I would imagine (most rational and charitable explanation) is this:

The phones were made ready for delivery on Friday, packaged up and tracking numbers assigned etc. They therefore show as despatched in the p4u computer system.

After that point (for whatever reason) they are not picked up. Maybe it's too late in the day, maybe the bag was left behind - whatever. The computer system doesn't show that, and probably can't. This means that the call centre person can't tell you that either. They're not "lying" - **** just happens sometimes. Maybe there was a bad traffic and the van didn't come?

To the extent that you're frustrated and lied to, it's only because you've hounded them for information, which realistically you probably at least suspect that Mr. callcentre person doesn't have.

Anyway, royal mail tracking just enabled itself and is promising me delivery for tomorrow. They're within their 5 days for me. Although it would have been nice to have had it on Thursday, I can't say that anyone has lied to me.
[Samsung Galaxy Nexus] saquib:
Mine has just tracked as well. Nick et al, check again!
[Samsung Galaxy Nexus] go2mo2:
Wow really? Just the confirmation that they will be getting stock tomorrow for me. No dispatch. When did you order?

Edit: got mine too, says it will be picked up tomorrow and delivered wednesday. Woot!
[Samsung Galaxy Nexus] mrwhizzard:
Mine is now showing for delivery tomorrow. Still upon initial order they stated Thursday, then Friday. Plus not sending even a mere email to confirm order at point of sale is just poor. Whilst I myself have not hounded them, many people would have simply because they were not kept informed in the first instance.
[Samsung Galaxy Nexus] The Gingerbread Man:
Checked royal mail tracker, I'm due for delivery tomorrow apparently :D
[Samsung Galaxy Nexus] nick w:
Results We have received your item and expect to deliver it before the guaranteed time on 22/11/11. If you have purchased Saturday guarantee, your delivery will be guaranteed on Saturday Contact Us

Welcome to Track and Trace. Here you can track the progress of items sent using selected Royal Mail and Parcelforce Worldwide services. Simply enter the reference number of your item (and date of posting for Royal Mail Recorded Signed For items only).

Bang

Thanks for the heads team
[Samsung Galaxy Nexus] The Gingerbread Man:
So how many are going to be trying to unlock and root tomorrow if we're all set to receive 'on time'? I'm a little anxious as the rooting procedures in the past have all been one click or apk and unlocking bootloader on my x10 was one click.
[Samsung Galaxy Nexus] whyamihere:
Glad everyone else has received the good news too, seems someone pulled their finger out! :p

Our phones should arrive unlocked.
[Samsung Galaxy Nexus] 404reality:
I just received an email from Three saying my Galaxy Nexus has been dispatched and that it should get here on the 22th.
[Samsung Galaxy Nexus] Erazor786:
The problem for me is the fact that everyone gave different answers and were not forthcoming. When I sorted the upgrade I was told it would be delivered the day after release. If he had told me it will take a couple of days after release I would've been fine and eagerly awaited delivery. Granted the part about being screwed over on the deals is down to the individuals ability to negotiate. However, I pre-ordered very early and the phone was not available via CPW at the time to give me the leverage required to negotiate.

Anyhoo, tracking indicates I'll be getting my GN tomorrow!!! Wohoooooo.
[Samsung Galaxy Nexus] kthdsn:
Mine are also out for delivery, so they will in fact arrive within the 3-5 days I was told when I ordered on Thursday.

I still feel I've been treated like a row in a database rather than a customer. Not a single email to say thanks for your order, here's the details, here's a status update, nothing. Various different stories from different people, which I've had to chase up myself. Nobody seemed to know anything but rather than say so and apologise, they fobbed me off with fake information and their "wait 3-5 more days" line.

I'm also still concerned that one of my accounts was upgraded to the new tariff on Saturday but the other is still on the old tariff and nobody can tell me anything about why that would be either.

Maybe I'll feel better when the phones have actually arrived and I have them in my hands.
[Samsung Galaxy Nexus] saquib:
Can anyone who receives their phone this morning post here and confirm if phone is unlocked/unbranded? Will only get at mine this afternoon. Thanks.
[Samsung Galaxy Nexus] whyamihere:
Will do when I get mine.

Should be unlocked though as afaik all P4U stock is unlocked.
[Samsung Galaxy Nexus] nick w:
So the only night this week im out after work. No chance in me getting it now until tomorrow when i leave early to stop off at the post office.

When everyone GN arrive today, can you not post anything until tomorrow? :)
[Samsung Galaxy Nexus] saquib:
Lol. Feel for you mate.
[Samsung Galaxy Nexus] whyamihere:
Got mine. :D

Excuse the poor pic:

I can also confirm it's unlocked, takes both Orange and vodafone sim cards I've tried.
[Samsung Galaxy Nexus] saquib:
And no Orange branding?

Can you post firmward/baseband versions please? Thanks!
[Samsung Galaxy Nexus] mrwhizzard:
Got mine as well - just setting it up now whilst its charging :)
[Samsung Galaxy Nexus] whyamihere:
Yup no Orange branding or bloatware.

They did send me a micro sim though, but I have an adaptor for it. Using my old sim atm as the new one takes up to 6 days to activate.
[Samsung Galaxy Nexus] saquib:
Why did they send you a sim - assume this is an upgrade, not a new contract?
[Samsung Galaxy Nexus] whyamihere:
Yup, upgrade.

Standard practice to provide a new sim card that requires registering, all of our contract phones get new sims with each new phone.
[Samsung Galaxy Nexus] liorra3:
im wonder if any 1 get the tracking number from clove yet ?
[Samsung Galaxy Nexus] megamangy:
Hi, I just received mine from an orange upgrade as well through phones4u, sightly off topic but was just wondering how long do you recommend leaving it on charge for the first time before actually using it, because as you prob have already seen it says 14 hours in the phones4u letter, but surely that cant be right,

Cheers in advance
[Samsung Galaxy Nexus] whyamihere:
Ignore that, I just start using straight away with the charger plugged in.

Modern batteries in phones aren't fussy.
[Samsung Galaxy Nexus] case0:
Phones4U really suck..

Sigh.. Ok spoke on Live Chat again and this time I was told there was a problem with the tariff I was put on and to phone the support number.

Rang up and they put me through to sales, who then said they had to get the original person who dealt with my order to phone me back, so now I'm waiting.

They basically said though that I was put on the wrong tariff and that I couldn't get the Galaxy Nexus on my banding? I don't really understand that. If a new customer can get the Galaxy Nexus then why wouldn't I be able to get it?!

The most annoying thing in all of this, is that I was told when I ordered it I'd probably receive it on Friday. After this I have contacted them every working day to see what is happening with my order and they've said it was a problem with Orange. Now they have finally realised it was someone in P4U who ****ed it up. I'm pretty pissed off with P4U they are dreadful.
[Samsung Galaxy Nexus] ande_uk:
i presume you never got a dispatch email or tracking number?
[Samsung Galaxy Nexus] Q.Entity:
Just read my email... Clove shipped my 2 GN today... Should be here by the weekend...
[Samsung Galaxy Nexus] bigf00t:
Well I've got my Nexus now- I'm at work so can't really play with it properly yet.

Interesting thing is though, I've emailed the CEO twice re: their sloppy service. Didn't get a reply to my last one (yesterday) but after speaking to Live chat yesterday evening, and voicing my displeasure, they offered to get somebody to ring me.

A few minutes later, a guy rings up to apologise etc, but assures me the phone is now in Royal Mails hands and it *should* be delivered tomorrow (ie: today) which it was thank God.

Anyway, as a "good will" gesture he offered to send me a cheque for the first months line rental (before their discount) which for me is £46, and I graciously accepted. I did ask if they had any more of those £250 Samsung vouchers he could offer me as well but it was a polite no.

Anyways, glad to have my phone finally and at least they made some effort to appease an annoyed customer.

He did say I wasn't the only one he had to call to apologise about all the trouble so did anyone else get a call?