[Galaxy Tab 10.1 General] nikosal:
Hi guys... A couple of days ago, the chat technician of Samsung had told me "we are working for the OTA fix, will be available as soon as possible etc". Today a disturbing surprise waited me in my latest chat with them: "Send Tab in our Service, we can't fix it OTA"!

I forward your the full chat transcript (I only have corrected couple of typos). Let me know what you think. I also erased name of technician and ID number.

Your Issue ID for this chat is XXXXXXXX

Technician: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: hi, I would like to know if the fix on the (infamous worldwide now) broken update to 3.2 in my 7510 Galaxy Tab is a day closer

Visitor: As I only have static wifi and even more important, not auto-rotate

Technician: I understand that your Tab is unable to connect to wifi even after assigning the static IP address. Am I correct?

Visitor: No, I said I only have static wifi, which is good for my house only, where I can "read" the settings of my router, but nowhere else

Visitor: so in every public wifi place I used to carry tab with me, it is now useless

Technician: I am sorry to hear that.

Visitor: and to that, you have to add the inconvenience of non auto-rotating

Visitor: so, my initial question: any news of the fix, other than "we are working on it"?

Technician: In this case, you need to send the Tab in for service so that our Samsung service technician will examine the unit and fix the issue.

Visitor: ??

Visitor: your co-mate technician a few days ago said you are working on a fix which will be transmitted OTA

Visitor: now I should send the tab from my country to where?

Technician: Yes, you are right. Now, you need to send the Tab in for service so that the Tab can be serviced.

Visitor: I bought it from Amazon.com in NYC and I live in (European Country), where should I send the tab?

Technician: You need to send the Tab to the service center in US. After filing the service request, you would receive a confirmation e-mail regarding the service center details.

Visitor: I guess postage paid by samsung, as it was your mistake the whole thing

Technician: May I know the date of purchase of your Tab?

Visitor: it was around first days of July, I will check with my Amazon.com account

Visitor: Still I don't understand, why not transmit a fix through the internet? Why all this inconvenience of parcels going over the Atlantic

Technician: I am sorry you feel that way.

Technician: As it should be physically examined by the Samsung service technician, you need to send the Tab in for service.

Visitor: Come on my friend, how would you feel if a major company had uploaded a broken update, without sufficient Quality Control?

Visitor: Thousands of people around the globe have the same problem, all these have to send a parcel to Samsung, USA?

Technician: I once again apologize for the inconvenience.

Visitor: ok, thanks, so where is the link for the service request?

Technician: If for some reason the unit cannot be repaired, would you accept a factory reconditioned exchange unit?

Visitor: what is a factory reconditioned exchange unit?

Technician: Another Tab which is in a good condition would be given to you if your Tab cannot be repaired. Is that okay?

Visitor: ha! you should be kidding! I don't believe you propose that! A second hand Tab, just because you send to your customers a broken update?????

Technician: I am sorry; I just asked you if you are wishing to accept. Not a problem.

Visitor: Really, I only need one answer, if possible

Visitor: Why don't you transmit a fix giving us instructions how to upgrade, this time properly

Visitor: or even downgrade again to a working 3.1 environment

Technician: I am sorry; it is not possible to transmit the fix and unit needs to be physically examined.

Technician: We would have surely helped , if we had any fix regarding the fix.

Visitor: Ok, I will consider my options.

Visitor: Please send me a link for the service request to fill the form etc. in case I decide so

Technician: Here is the service request link to file a service request. XXXX