yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] drob311:
Ok, I agree, I over generalized my statement... Not all sammy's have the issue but there is a huge majority of sammy's phones that do suffer from data lock/los... I came from palmOS a couple years ago and "upgraded" to a sammy moment. I had no idea what rooting even was until I got my moment. Why did I learn about rooting? To try and eliminate the data lock/los/airplane mode bug on a non-rooted stock device. The bottom line is that all though not all sammys have this issue, there are a good amount of sammy's phone that do have this issue. Wanna make a statement and get their attention? File a complaint with the fcc about the loss of service. Its against the law for our phones to not be able to call 911. I made my complaint and sprint contacted me two weeks later. I was given multiple sammy intercepts and finally after issues with that device I was given a free htc evo shift. The number one thing to remember is to stay calm and polite. Oh yeah with the fcc complaint, there has to be quite a few complaints before sprint/sammy will take the proper corrective actions. Good luck guys! The phone looks bad ass! Its too bad that sammy just can't get it right, i.m.o... Again best of luck to those having the issue. :)
[Samsung Epic 4G Touch] sfhub:
IMO carriers should be required to post known issues on the sales pages for the phones.
[Samsung Epic 4G Touch] superbeast0:
Issue is stated as being fixed in MR1, it is also stated as a rare instance and that Samsung suggest that you powercycle to resolve the issue when it occurs. Known issues are not reported by Sprint, they are reported by the manufacture in conjuction with information reported by the carrier.

I work for Sprint and I know the process. We find the problems then we have teams that work in conjunction with the manufacturer to develope a fix. Look at how many sw revisions there were with the EVO. Each one had problems. Did HTC recall the phone? Nope.

If you want a phone that works 100% of the time, then you need one that plugs into a wall. If Sprint were to hand out billing credits for every defective sw version, then you would not have unlimited data anymore. We would financially unable to afford it. It is up to the customer to do the research and figure out which phone is right for him/herself.

Not every store is a repair center and knows all the known issue with any given device. Blackberry has been jerking around with a VVM issue for a little over 4 months now without a fix, and it is up to Blackberry to create the fix, not Sprint. We sell the phones at a discounted price, we take a loss, until a customer has paid his/her bill for 6-14 months depending on the device/discounts. If we add credits on top of this it takes even longer. If you want to continue to get unlimited data, STOP CRYING.

It is not fraud by selling a device that has an issue that will be resolved by the manufacturer, it is if there is a recall and there is no fix in the works.
[Samsung Epic 4G Touch] wingzfan:
Fair enough to a point. Maybe you can explain to me why Sprint offered a blackberry an a transform as a suitable replacement to the ET4G? An what people like myself can do if the problems occur after 14 days when i bought it day 1 before problems were known?

Sent from my iPhone on Sprints "Slower than dial up" Network
[Samsung Epic 4G Touch] sfhub:
No credits needed. Sprint should just extend the return period 7 days from when the MR is released for people who have documented they are affected by the known problem within the first 14 days. That way if the MR doesn't fix the problem, the customer can still return the phone.

Before someone goes and says Sprint would lose all this money by doing this, they would be worse off if the customer returned the phone within the first 14 days as they would still be left with a returned phone but would be out the 1 or 2 months of additional service revenue on new lines.
[Samsung Epic 4G Touch] MadFlava:
How should I be asking? Ive ASKED. Ive emailed the damn president of the company, for Christ sake. Granted Im sure it goes down to his underlings but what else can you do? Ive called in a zillion times, Ive spoken to everyone I can about this. Spring is not willing to do ANYTHING for me.

I have filed a complaint with the AG and I expect to get results through that. I may also file with the BBB. Ive had good luck with Sprint there too. I wish I hadnt bought a Samsung product. Ive stuck to my word about not buying another one but I thought as long as this phone had been out overseas that I would not have any issues here. Boy, was I wrong.

---------- Post added at 12:21 PM ---------- Previous post was at 12:16 PM ----------

What is it to keep taking my money when you know there is a problem with the device? What is it to keep selling a product you know your customers are going to have issues with and then stand back and go "Well, sorry, its Samsung's fault even tho we sold it to you and know there is an issue."

And Im sorry but a voicemail issue is a lot more minor than not being able to get phone calls. The above poster is 100% right about the 911 service and everyone should file a complaint with the FCC over it. There needs to be more oversight in the cell industry because as it stands now, consumers have 0 power.
[Samsung Epic 4G Touch] drob311:
F.C.C. is your answer... When your phone goes into los can you call 911? If not, the carrier is in violation of federal law. This is a fact.
[Samsung Epic 4G Touch] kd0axs:
Actually, it's not. FCC says the carrier must allow 911 calls on their network, even for phones that are not subscibed to service. This is assuming the phone has a signal to make a call on. If you can't make the call because there's no signal, it's not a violation of the law. Doesn't matter if it's because you are in an area with no service or if the phone is defective.
[Samsung Epic 4G Touch] drob311:
I'm hunting down my email, if I still have it, right now just to prove you wrong... Very wrong... In fact you are so wrong you should delete your last post. That is 100% mis-information... I'm not a kid and I have kids. If I got in an accident in a full service area and needed to call 911 and was in data lock when I tried, what should I do? These phones whether in 3g service or not are mandated by law to still communicate with 911. I have old phone that don't even have service and 911 still works. you are trying to tell me that its a non issue... Think about it...
[Samsung Epic 4G Touch] MadFlava:
In the short term thats probably as good as we're going to do and that WILL get results.

In the long term, Im not really complaining about this incident specifically. I just think there needs to be more oversight in the world of cell phones. You get locked into these long contracts with equipment that has issues and you're powerless to do anything about it.

Its not fair for the playing field to be so slanted towards the provider. Consumers should have a recourse and it shouldnt be some uneducated phone jockey making $7.00 an hour that gets to make that decision.
[Samsung Epic 4G Touch] jgipp2001:
That is fine and all but your company is doing lackluster job at taking care of its customers in the process of the roll out of MR1. They have mentioned that a few time. Good and dandy it the issue has been fixed as in past tense they need to get it out to there customers. Go in your system see how long the note has been there that it has been fixed then do the math of how long people are not receiving voice calls and the such. We are not talking about a glitch where my camera doesn't take the picture right or force closes on applications or slow buggy software. We are talking about an issue that doesn't allow you to use the MAIN function. Understandable there are issues but its how you deal with those issues that makes you a great company. Sprint is getting an F as far as I am concerned. If it is such a small issue you would think it would be more beneficial to eat the costs for the few having the problem. I believe it is a lot more spread out then a few. PlayStation gave out free games and service when they knew things were unfair to there customers, Xbox extended warranties when things were unfair to there customers, lots of companies do this whether it is something to get excited about or something trivial. Companies who even semi care about there customers show it it by at least attempting to right a wrong. In my opinion Sprint has not done this for me what so ever in an unfair position I have been stuck in. Can you tell me release date for MR1. No one else has been able to. Most people could care less they gave a name a fix. They just want the fix. If they cant get the fix don't charge for what we aren't getting. we pay for voice and data. a camera gps keyboard apps would be irrelevant in an argument regarding sprint.
[Samsung Epic 4G Touch] MikeyLee:
This I'd why I don't buy the first round of phones when they come out. There's always something wrong. Next time wait a few months after people have bought, used them and reported the issues.
[Samsung Epic 4G Touch] drob311:
Here is the email I received from sprint after my F.C.C. complaint, I couldn't locate my reply from the F.C.C. but for sprint to take corrective actions almost immediatly should tell you something... The datalock/los issue is a direct violation of the F.C.C.'s 911 laws. Do some research before you try to tell someone they are wrong. Why would I lie anyhow, I got a better phone free of charge as a direct result from my complaint to the F.C.C. And yes, it is a short term fix, but the end result will be that you are putting pressure on sprint to right the wrong. I know I wouldn't want the federal government involved in my business affairs more than they already are...
[Samsung Epic 4G Touch] MadFlava:
You guys want this fixed and you want to lean on Sprint? Here's your way to do it. Im filling mine out now. I hate to do this, I just had to do it with Time Warner too because of their shoddy phone service. Nothing like paying out over $300 a month for crap that doesnt work.

https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000D
[Samsung Epic 4G Touch] jgipp2001:
Link to a pdf that says everything http://transition.fcc.gov/pshs/serv...11/archives/factsheet_requirements_012001.pdf Phones have to be able to process a 911 phone call after feb 2000 no matter subscriber or not or which service or tech used. Phone will have to be able to make 911 at all times.
[Samsung Epic 4G Touch] drob311:
BOOM SHAK A LAKA... IF YOU DON'T GO TO THE F.C.C. THAN QUIT COMPLAINING!
[Samsung Epic 4G Touch] MadFlava:
Already filed mine. I really didnt want to go that route. Sprint should take care of this and wont. If people continue to report this to the FCC, I can promise you this will get resolved MUCH quicker.
[Samsung Epic 4G Touch] drob311:
I agree it sucks we need to go this far up the chain, but sprint really has dropped the ball with a good majority of sammy phones... I feel for you guys and that's why I revealed the F.C.C. option... Because it works. Plain and simple. Thanks for backing me up as well... I knew we were right the whole time, because I personally have filled out the documents and read all the F.C.C. laws pertaining to 911 service... Samsung better pray the galaxy nexus doesn't have the datalock/los issue...
[Samsung Epic 4G Touch] kd0axs:
Yes, phones must be able to make 911 calls provided they can access a network. However, it says NOTHING in there regarding a malfunction of the device. It is NOT illegal for a phone to malfunction.

Im not saying this issue doesn't need to be resolved, because it absolutely does.

Do we even know if the phone can't make a 911 call when LOS is experienced? Has anyone actually needed to make a 911 call and not been able to?
[Samsung Epic 4G Touch] MadFlava:
If you dont have service because the device loses it, thats kind of a problem with 911 accessibility, wouldnt you say?

I dont understand why some of these people are defending Sprint to the death. This is a known issue. If Sprint would just be honest and work with customers, this could have been avoided.
[Samsung Epic 4G Touch] mattykinsx:
You're right, there's nothing "illegal" about the device malfunctioning.

Just forced LOS via the ##3282# menu, it does not. [Didn't think it would be just wanted to confirm for factual basis]

With any luck though, enough complaints to the FCC, or whatever group you want to complain to, will get Samsung to get off their ass and get this fixed.

And I don't understand why it is that the answer is always "blame the carriers" "it's xy carriers fault" and all the other constant negative talk about it.

Are the carriers perfect? Absolutely not. But the attitude that people take where EVERYTHING THAT EVER GOES WRONG IN LIFE IS THE CARRIERS FAULT is just non sense.

Instead of taking sides, lets understand what's going on and appeal to the correct people to get the issue resolved.

It was explained several pages ago, the process for issues of this type.

http://xdaforums.com/showpost.php?p=19231131&postcount=89

Everyone wants to complain to Sprint when the answer is complaining to Samsung.

Sprint has no pull here.

What's the threat gonna be? "Fix the issue now or we won't carry your future devices!" ?

I can already here Samsung laughing over that one.
[Samsung Epic 4G Touch] cobraboy85:
samsung is so awesome. i just love that 2 out of the 2 android phones i have owned with their name on it, both have had MAJOR problems.

they suck. i am still hoping this gets resolved, however, because i would like to keep this phone. i don't have a problem with the phone... i love the phone (aside from its huge defect). i just have a problem with samsung.
[Samsung Epic 4G Touch] kd0axs:
When you make a 911 call, the phone is supposed to disregard its normal logic and look for any signal it can find. Because of this, its possible that the phone could still find a signal to make a 911 call even if you are experiencing LOS. Again, we don't know for sure because we haven't heard from anyone that has needed to make a 911 call when they are experiencing LOS.

I'm not really defending Sprint on this, but it's not their issue. This is Samsung's issue because they manufactured the phone and it's their software. There's nothing Sprint can do about it. Samsung has to come up with the fix for it.
[Samsung Epic 4G Touch] mattykinsx:
I just tested it.

It sits there saying "turning radio on" and never does anything.
[Samsung Epic 4G Touch] drob311:
And radios are the carrier and manufacurers issues (both)... Again this issue has happened since the moment... It isn't anything new to a lot of people... Its violating law anyway you look at it because you can't call 911...
[Samsung Epic 4G Touch] sling:
Oh the good old days when carriers stood by product they sell.

T-Mobile for example , The HP Ipaq 6515 was a mess customer complaints galore....major radio issue switching between wifi & edge , GPS drops , WM os that didn't get along with hardware consistent freeze lots of soft reset needed it was pure hell I came close to throwing it many times.

TM pulled it off their shelves 3 or so months after release took responsibility for selling defective product offering customer swap for different device free of charge eating cost on both devices.

HP was a little pissed but oh well customers rejoiced
[Samsung Epic 4G Touch] MadFlava:
I dont even expect that. Restore my upgrade, let me put my crappy Evo back in service and get one of the new upcoming HTC devices. I dont want any money or credit, I just want a working phone. Ive been nice to these people and very reasonable. Thats ALL I asked for. But nope "Our solution is to pull the battery."

Id even return the stupid phone if they'd restore my upgrade so thats virtually no money out of their pocket and they still wont do it.
[Samsung Epic 4G Touch] drob311:
I feel bad for you bro, I had all the same arguments when I had my moment... I wanted to go back to palmOS I was so pissed... Stay calm and persistent and things will work out. The ball is rolling since you made your complaint with the F.C.C. Good luck and send me a pm when you hear something. I'm interested to hear what they have to say...
[Samsung Epic 4G Touch] mattykinsx:
Ask to speak to Sprint retentions and then explain this and I'm sure that will get you some where.
[Samsung Epic 4G Touch] drob311:
That's a good option too... Or in the screenie I posted a page or 2 back there is contact info for Ms. T. Langley... Give her a call or send her an email... It won't hurt any...
[Samsung Epic 4G Touch] MadFlava:
Ive already done that. They refused.

Ive spoke to EVERYONE. Emailing Dan@Sprint.Com was my last resort before pulling in another agency to assist.

Their only solution is to downgrade me to a archaic device or me pull the battery over and over. Both unacceptable. I dont want to go from a Ferrari to a Yugo.
[Samsung Epic 4G Touch] wingzfan:
Let me know if anyone else does this. Im curious to see if offering a Blackberry or Transform is the standard resolution.
[Samsung Epic 4G Touch] MadFlava:
I emailed her as well. We'll see how it goes. Sprint doesnt even really have anything else I want but I can go back to my busted Evo for a month or so if I have to.
[Samsung Epic 4G Touch] sweets55:
Have I seen this thread before? hehe
[Samsung Epic 4G Touch] wase4711:
dan@sprint.com just goes to a department that reads the emails and forwards them elsewhere; that is NOT Dan Hess's email addy...

Daniel.R.Hesse@sprint.com*- Dan Hesse - President and CEO (Yes*Dan@Sprint.com*is an auto responder)

Robert.H.Brust@sprint.com*- Robert Brust - Chief Financial Officer

Keith.Cowan@sprint.com*- Keith Cowan - President, Strategic Planning and Corporate Initiatives

Paget.L.Alves@sprint.com*- Paget Alves - President of Sales and Distribution

John.A.Garcia@sprint.com*- John Garcia - Acting Chief Marketing Officer

Chris.A.Hill@sprint.com*- Chris Hill - Vice President, Corporate Governance and Ethics, Corporate Secretary

Len.Kennedy@sprint.com*Len Kennedy - General Counsel

Bob.johnson@sprint.com*- Bob Johnson - Chief Service Officer

Kathryn.Walker@sprint.com*- Kathryn Walker - Chief Network Officers

barry.west@sprint.com*- Barry West - Chief Technology Officer*
[Samsung Epic 4G Touch] rdcrds:
What gets me is they would do nothing for me about my problems.I call my cable company and tell them my service has been crap for months and i get a month of service credit from them.Sprint gave NOTHING but to pull the battery when this happens so this is why i am pissed and say it is fraud because they will not even help you.People that do not come on XDA etc might go past the 14 days before they understand what is going on with there phone.

It is a known issue per sprint not us.They claim it is a samsung problem and not sprint's problem.Ok that is fine BUT THEN STOP SELLING A BROKEN PHONE OR PUT A DISCLAIMER OUT.

But why will they not do this? 1 reason THEY WOULD LOSE SALES SO THAT IS WHY IT IS FRAUD.
[Samsung Epic 4G Touch] kd0axs:
You want a disclaimer? It's in the terms of service that you agreed to when you signed up for service.
[Samsung Epic 4G Touch] mattykinsx:
No, it's because it's not realistic.

Why would carriers be held to a standard that other industries aren't?

Here's your disclaimer:

Caveat emptor
[Samsung Epic 4G Touch] rdcrds:
Ill ignore the other thread capping troll but a disclaimer are you for real? where in my terms of service is the disclaimer that they will hide the fact phones have issues and they will hide them so they keep sales.

What a lame troll post not even a good one go back and take 101a in trolling.
[Samsung Epic 4G Touch] samuel346:
Are you so misguided that you actually believe calling everyone that posts a good/opposing point a "troll" makes your point more valid?

Because honestly it makes you look like an ass.
[Samsung Epic 4G Touch] kd0axs:
What exactly are they hiding? Sprint has acknowledged it is an issue that is being worked on. So how are they hiding it?

Just about every smartphone ever sold, regardless of brand, OS, or carrier has had some sort of bug or issue. That doesn't mean they take them off the market.

NO smartphone will EVER be perfect. Smartphones are a constantly evolving technology, so there will ALWAYS be bugs.
[Samsung Epic 4G Touch] rdcrds:
The other poster just like the LOS issue is a known Troll so i just ignore whatever he posts in any thread.

But this phone was like this on launch not after a month or 2 and there is not another new phone that is out or came out in the last few years with a KNOWN ISSUE THAT PROHIBITS you from calling 911 or making simple calls.It is 1 thing to have a bug lets say force close of apps no big deal or maybe like the photon which had issue they took care of fast but did not stop you from making or getting calls.

You should run for pres because you are running around the issue with fog screen's.

The point is they are selling a phone that is defective to the point of maybe costing someone there life or maybe even a lot of money.Do we get 14 days? yes but look in my case.By the time i figured out this was a known issue my 14 days were up and what will sprint do? NOTHING NADA...

So you see you say other phones have issues which they do but we are talking about loss of signal that only comes back when you reboot and unless you are always playing with your phone you can go the whole day with LOS and get no calls unless you check your phone all day to make sure you have service.

Go ahead and put out more smoke screens but the people know what the truth is and what the trolls are trying to BS.
[Samsung Epic 4G Touch] kd0axs:
I'm not "putting out smoke screens". This is far from the first phone to have connectivity issues. I can't recall any other phone being pulled from the market because of it, so why would the case be any different here? Eventually, an update gets issued to fix the problem.

One that was probably even worse than LOS was the Evo's GPS reboot issue. There was a bug that caused a reboot when GPS was used. When 911 was dialed, GPS would kick in to get your location and the phone would reboot, causing the 911 call to not go through. Just like LOS, this affected some phones and didn't affect others. However, unlike LOS, there were actually documented cases of people not being able to get through to 911 in an emergency. HTC/Sprint never pulled the Evo from the market, and eventually an update was issued that corrected the problem.
[Samsung Epic 4G Touch] miketucky350:
los

Now everyone has LOS issues right? did everyone check coverage map in CLOSE ZOOMED in detail? If its a roaming zone or white area or low signal area this can happen. I checked it for 2 months, analyzed it closely and made sure sprint was right for me. I MUst say in 2 months i have not had 1 los. or even lost 3g coverage. because i checked before i bought to make sure signal and 3g were always there. I Made this mistake with at&T and i NEVER had 3g and had LOS alot but no one said those phones were junk. (samsung captivate and htc inspire)

i love my epic touch. never dropped a call or failed anything network wise. I also run stock rom rooted not by a kernal. the kernels on xda for this phone cause issues ive tested them all and all of them caused los. but stock is great.
[Samsung Epic 4G Touch] cobraboy85:
you remember the samsung moment? how quick did they fix that little issue? and a year later the epic 4g is JUST getting GB? samsung is terrible with support and they take forever to get things done... except when it comes to getting a phone on the salesfloor... which is why all of their phones have some kind of problem.

HTC fixes things immediately. comparing them to samsung is apples and oranges.

i would seriously be shocked to see them actually get this worked out. if they do, good for them. if not, well i'm surprised. sprint will still sell the phones, comsumers will still get raped. that's just how some companies are.