yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] wingzfan:
Weve had a TON of returns at Best Buy on the ET4G for the LOS issue. Id say 9 out of 10 of those have no clue about these and other forums.

Not always that simple. I didnt start getting the LOS issue until 3 weeks in. I returned my first one due to battery draining in about 3 hours but the second one didnt show any signs of problems till after the 14 days.
[Samsung Epic 4G Touch] mattykinsx:
But it is that simple.

You knew about the problems whether or not the phone you held in your hand had those issues at that moment or not. [Therefore you accepted that responsibility]

I always make it a policy to read up on complaints about a phone before spending the money. [Which is why I never buy at release]

Now, if you didn't know about the issues then you do have a right to ask Sprint for a different model phone.

And I'm sure that if you handle yourself appropriately, Sprint will honor that.

But you will find that most people would rather have something to complain about rather than take that route and solve the issue.
[Samsung Epic 4G Touch] eman3316@optonline.net:
So you work at Best Buy, know about the issue because everyone is returning the phone for it, continue to own it, then complain about it.

Your stories don't even equal up and at this point you are just full of it. There is no way I believe that 9 out of 10 people returned their phone for LOS and on top of that lie they do not know about these forums. The LOS issue is hitting rooted phones way more then non rooted phones.

There is no way that 9 out of 10 non rooted phones have this issue. So please stop with the lies!!!
[Samsung Epic 4G Touch] rrmzr1:
+1 no way with stock phones. 9/10 is crazy
[Samsung Epic 4G Touch] wase4711:
The simple truth is that there is NO SMARTPHONE out there, that is 100% perfect, every minute of every day...whether its network issues, hardware issues, software conflicts, sunspots, global warming, whatever BS you want to blame it on, EVERY piece of electronic equipment has its glitches...So, either learn how to deal with it, return it, exchange it, move to a cave somewhere and don't use anything electronic, but, please, stop the whining about it...

This phone has 100 great features, and only 1 or 2 annoyances, so, to me, thats a pretty damn good balance, compared to lots of other electronic devices...
[Samsung Epic 4G Touch] Success100:
TOTALLY agreed. NOw close this thread for petes sake!
[Samsung Epic 4G Touch] redram38:
My wife had the Moment, NO LOS ever, I had the first Epic, NO LOS ever, and I now have this phone, you guessed it NO LOS Ever. Guess that makes your statement false. I am not saying some don't get it, but not everyone does.
[Samsung Epic 4G Touch] kd0axs:
Because that's what you do. If you are unhappy with a company's product and/or service, you take your business elsewhere.

Changing phone carriers is far from "rearranging your life".
[Samsung Epic 4G Touch] Khilbron:
That's not what he said. He said 9 out of 10 returned phones had no clue what XDA was. Not that 9 out of 10 sold phones had LoS.
[Samsung Epic 4G Touch] LouieGrandie:
I thought I had LOS one time but it turns out I had forgotten to turn the phone on. Other than that I have never had a problem.
[Samsung Epic 4G Touch] MadFlava:
I did return the device. I also bought it on launch day before the LoS bug was really well known. I also exchanged it once before my 14 day window closed.

Honestly, and Ill be very blunt with you, I cant afford the expense of switching to another provider. I cant afford to sell the phone and HOPEFULLY be able to cover the new outrageous ETF fee and I cant afford to go to another carrier and buy another phone.

Thats kind of the point Im trying to make. Im stuck. I have no choice. I am 100% at Sprint's mercy and they're just saying "Oh well, keep rebooting your phone." If your car stalled out a couple of times a day, would you want to keep restarting it? No, you wouldnt. And if even a small percentage of cars were doing this, there would be a massive recall. Why doesnt that happen here? Cell phones have become vital communication tools. Most people only have a cell these days. What would happen if you had to call 911 in the middle of the night while your phone had gone LoS? Wanna reboot and wait for it to come back up while your house is on fire or someone is breaking in?

Putting this back on ME is the whole problem with the situation. Sprint should be accountable for this and they are not. They are passing the buck as quick as they can but they continue to take our money every month. Its no different than the car analogy. Car manufacturers dont make all the components in their vehicles but they have to warranty them and take care of the customers, not pass it off to the vendor and say "Oh well! Now give us our money."

My phone is not rooted nor was my first one and both have had the LoS issue.
[Samsung Epic 4G Touch] mattykinsx:
But that's not the case.

Many people on these forums have reported getting their device exchanged or upgrade reinstated because of the LOS issue.

I'll guarantee you that if I really want I could get Sprint to do that for me... and I have yet to complain to Sprint once about any LOS.

Some of you guys are sitting here acting as if Sprint is just taking the money and laughing at you for the problems you're having.

But that's really not how it is at all:

Here's a whole thread [one of many] where people have had credits, device exchanges and even their upgrades reinstated:

http://xdaforums.com/showthread.php?t=1301448

What else can they do?

Stop selling one of the best selling phones in the world because a subset of phones have an issue?

LOL No.

Fix the issue themselves?

Can't do that either.
[Samsung Epic 4G Touch] kd0axs:
What is Sprint accountable for here? Sprint is giving you what you pay for, which is access to their network. Samsung makes the phone, not Sprint.

Using your car analogy, blaming Sprint for this problem would be like blaming the City for your car breaking down on the side of the road.

Have you tried contacting Samsung directly about this rather than just going back to a Sprint store?

http://www.samsung.com/us/support
[Samsung Epic 4G Touch] jgipp2001:
Your logic would be conclusive if Samsung sold us the phone. The problem is every time I turn it over Sprints name is on the back. Maybe if they didn't want to take responsibility for it issues Samsung left them with they shouldn't have done that maybe gone the way of Nexus S for t mobile or something by not selling it branded. I don't purchase my car from the city therefore I cant hold the city responsible for my car breaking down on the side of the road. If Chrysler sold cars to the city and then the city sold those cars to us, you better believe Id be at town halls door an hour before opening. I don't know about everyone one else, but I raised the issue well within the first 14 days with sprint they have this on record, and I was encouraged that it was tower issues or I needed to update PRL and profiles, or anything to get me past the 14 day mark, just because the people you talk to on the phone and in the stores are robots and they don't think outside of what they have been trained for or experienced prior. I can deal with early adopter issues, but when influenced to keep a device by a company who assures you that there is nothing going wrong until after 14 days passing from the release date then acknowledging an issue and not doing anything about fixing the problem is an issue to me. Seems funny they tell me it was added to there system on the 29th of September...?? I have filed with BBB and if that doesn't get resolved I will be at my Attorney Generals office next. They know enough to tell me that replacing the phone will result in having the same issues then they should know enough that they are screwing me over. ask them for an opinion see there response. They are not aloud to give an opinion on their treatment of customers. Sorry for the rant, but I am day one adopter been having issues since an hour within getting it activated. Heard every excuse in the book of why it happens and it is soon to be 60 days with no resolution what so ever. Never had these issues with sprint but am starting to see why everyone jumped ship a few years back.

P.S. Samsung told me they have know knowledge of the Issue WTF.... Not what sprint has been telling me?
[Samsung Epic 4G Touch] kd0axs:
Oh, and this is NOT the type of problem that would warrant a recall.

Car manufacturers issue recalls when there is a known safety related problem. Things like wheels falling off for no apparent reason, fire hazards, airbag malfunctions, etc. These are things that can cause accidents and/or injuries.

For mechanical problems, they issue what is called a Technical Service Bulletin. This makes the service technicians aware of the problem and tells them what to do about it when they get one in for service.

The LOS problem does NOT warrant a recall because it's not a safety related issue. If we had phones starting on fire, then I would expect a recall.
[Samsung Epic 4G Touch] MadFlava:
What good is contacting Samsung going to do?

And like I said, this service is provided through Sprint. Theyre just as accountable as Samsung. They sold the phone. Its designed for THEIR network. They QA'd this phone just like Samsung did. All updates have to be tested and approved by Sprint. They have just as much accountability here as Samsung does.

The point Im trying to make is that this type of crap is becoming commonplace and consumers have zero protection against it. Look at all the crap that the cell industry has pushed out and attempted to "fix" later and most of the time, the "fix" is some kind of software bandaid that just hides the problem.

Original Nexus One had antenna issues. Well documented, it was never fixed.

The original Moment has GPS issues out of the box, it took Sprint MONTHS to release a fix.

The Nexus S had reception issues out of the box and they ended up just "fixing" it and thats a known fact.

Thats just 3 examples. The list goes on and on and on.

Just because this isnt happening to you guys doesnt mean its not an issue for some of us and at some point, youre going to be on the other side and maybe then you'll realize what Im saying.

There should be more accountability here and there isnt. Dumping this back on the consumer is just wrong.

And I have tried everything possible to get Sprint to do ANYTHING. Im not just in here whining and wishing they would do something. Ive called MULTIPLE times, Ive emailed Dan@Sprint.Com, Ive talked to the rep that handles those emails and Ive talked to her boss. They are willing to do NOTHING but downgrade me to an inferior device.

All I asked for was my upgrade to be reset so I could get rid of this hunk of junk and get something new that actually works. I didnt ask for credit, I didnt ask for anything except my upgrade to be reset and they told me "Nope, sorry. The only thing we can offer you at this point is to keep rebooting your phone or take it in and we can give you a Nexus S"

Maybe Ill just put my Evo back into service. Its got a busted screen but at least I can get calls on it.

---------- Post added at 10:17 AM ---------- Previous post was at 10:13 AM ----------

They do recalls for other things to. Dont act like its just safety. I got a recall for the fabric of my seat coming loose at the bottom of the frame. Dont see how thats safety related.

I understand its easy to sit back and throw rocks when this doesnt effect you. When I get fired and am living in a cardboard box because of Sprint, Im sure at that point they'll send me to collections for not being able to pay them. Wont that be ironic?
[Samsung Epic 4G Touch] eman3316@optonline.net:
He said he had a ton of returns because of the LOS issue and 9 out of 10 of the returns don't know what XDA is. What that should tell you is, if you do not know what XDA is you do not have a rooted E4GT.

Anyway, no point in arguing over a story that a troll is making up.
[Samsung Epic 4G Touch] jgipp2001:
Maybe not a recall, but compensation is due whether its restoration of all epic 4g touch purchasers upgrade or a choice to bring the phone back with an extension on the 14 day window for all customers who purchased before acknowledgement of this issue. I promise if they don't fix this situation now Sprint will be putting itself in a bad position with customers. For a company trying to grow and catch up they really aren't doing their customers right. If you have not had the issues, then maybe its hard for you to understand what people who do especially the people like me who will get LoS multiple times through out the day have to go through, and then the 2 and 3 hours on the phone with sprint every other day with the Lying... and blaming and being hung up on and randomly transferred. I love the E4GT for what its capable of, but as a cell phone its gotta be the worst I have ever owned, I had the Epic before this, the pre before that G1 and Wing. Man I've seen issues with phone before, but not to where I don't get my phone calls at as consistent a rate as experienced with this one. Until they get a fix it cant be recommended.
[Samsung Epic 4G Touch] mattykinsx:
As I have shown, if you ask for it, Sprint will compensate you.

What more do you expect?

Its certainly far more than they are legally required.
[Samsung Epic 4G Touch] LordLugard:
I guess I have a low tolerance for rubbish like these. I voted with my pocket and dumped the Epic Touch. These phones are dang too expensive for me to continue being a beta Guinea pig. It didn't take me 2 weeks to experience the gamut from battery draining in 6hrs flat to the LoS orgy fest to the Android OS bug to wifi draining bug e.t.c.

I don't have the patience for these crap and after attempting to remedy the situation by coming on here for solutions that didn't work, I dumped it. Simple as that.

Yes, it's a dreamy phone and you might feel like you have to have it despite its flaws but I don't think that way.

It didn't work for me so I broomed it. No need to come up with fraud accusations against any entity (though I guess/understand it makes you feel better to vent your deserved frustration).

Good luck.

Sent from my Google Nexus S 4G
[Samsung Epic 4G Touch] cbpagent72:
maybe it only happens once a day. But I'm pretty sure it all depends on what area live in your signal areas like. In tucson arizona that happens to me probly about 3 times a day which is 3 times too many. I love how you call people trolls when there's an actual issue as opposed to just pulling the covers over your eyes and pretending these issues don't exist out if they do they are acceptable.....they are not acceptable.
[Samsung Epic 4G Touch] cbpagent72:
maybe it only happens once a day. But I'm pretty sure it all depends on what area live in your signal areas like. In tucson arizona that happens to me probly about 3 times a day which is 3 times too many. I love how you call people trolls when there's an actual issue as opposed to just pulling the covers over your eyes and pretending these issues don't exist or if they do they are acceptable.....they are not acceptable.
[Samsung Epic 4G Touch] wingzfan:
Uh your a little defensive arent you.

Yes I work at best buy and my "estimation" is 9/10 people who own this phone do not frequent the forums.

I sold 1 of my ET4G's for an iPhone. I still have an ET4G on my account that is just recently getting the LOS bug.

Most of our returns at BB for this phone is either LOS or people unhappy about the signal. Truthfully we dont sell many of the phones anymore. Whether that be due to the iPhoone or because people know about Sammys issue with the phone I couldnt tell you.

Now before you get all butt hurt here I suggest you think about a couple things. First, if this was such a small issue and Im trolling the why is there countless threads about the same issue on multiple forums? Secondly, Do you really think everyone who buys android roots it and comes here? Your extremelly niave to believe even 50% of android owners come here.
[Samsung Epic 4G Touch] cbpagent72:
that is not true maybe guys like you were compensated I called and they would not give me anything and they even admitted it's a known issue.
[Samsung Epic 4G Touch] wingzfan:
What??? I bought my phones at 10am Sept 16th. How the hell would I "know" about an issue on a phone that hasnt released. The first 2 weeks we tested to see if it was a root problem or not. ASnd yeah they sure did offer compensation. They offered a Blackberry bold or a samsung Transform. Id love to see you accept either of those.
[Samsung Epic 4G Touch] mattykinsx:
1) If you root or modify your android device you've at least HEARD of XDA considering that's where a good percentage of the developments come from.

2) IF you made the mistake of believing that what people post on forums is how the majority of people feel you'd believe no one is happy with any phone/service they have.

I was never compensated for LOS.

I posted a link to a thread where a bunch of people posted success in getting credits etc.
[Samsung Epic 4G Touch] wingzfan:
Dude...I never rooted my exchanged phone. I got LOS long after the 14 days on my 2nd phone. Ive stated a dozen times in this forum that I wouldnt root untill samsung released the firmware.

You guys crack me up. You are so damn defensive over a phone that your blind to the fact that Samsung has ADMITTED that theres an issue, Sprint is now Admitting theres an issue, countless users admit theres an issue, your loved developers made a frickin kernel to tackle the issue but you still deny it.

And I ask people when they return the phones why cuz its kinda my job. When they almost always ***** about signal or LOS I tend to take that into account.

This is the funniest forum Ive ever been apart of.
[Samsung Epic 4G Touch] mattykinsx:
No, you crack me up.

Why?

Because you typed an entire paragraph in response to something that had NOTHING to do with what I said.

And I'm not sure you get any room to talk about people and what they're 'defensive about' considering you've admitted you don't even use this phone anymore and yet have spent the last several hours in this thread defending your point of view.
[Samsung Epic 4G Touch] jgipp2001:
Ive asked, and they have offered nothing. I even ask to get out of my contract, I always am told that they dont have the power to do anything, Ill ask for supervisor, Ive learned to make sure that representative announce their title. This is because I would ask for a supervisor, and when they get on the line I would ask Is your title Supervisor and more than less people would get quite or give a response eluding to not exactly, acting supervisor or something. I would ask are you a supervisor no, but they are busy. I dont understand how if I ask to talk to a supervisor I dont get one, I would then go through the motions, may I please speak with a associate with the title or are you refusing to let me talk to a superior. I more then often am offered to be called back, multiple times it either happens 2 or three days later even though says 24 hours or not at all. I have also learned to ask to stay on the line and wait for this reason. I have asked multiple people about resolution to my issues. All will acknowledge everything in my notes, when I ask them how is it they want me to pay for service but don't want to give me what I have agreed to. They get silent and tell me they are not allowed to comment and all sorts of stuff. I have heard the only resolution for you is to wait on a fix from Samsung which when I was everything but guaranteed to me within weeks about two months ago. I know better, I owned the OG Epic. I was even told that Ice Cream Sandwich was going to be out for the epic this month and that it contains the fix for LoS.....lmfao. They thought I was stupid and didn't know what it was. they called 2.4. I promise they have not budged for me at all regarding this phone. I have documented over 22 calls with them some reaching over 3 hours long. Been in the stores four or five times, but disregard them because they don't try to help me much and tell me that everything has to happened over the phone anyway as far as compensation. If you think you can get business taken care of for me. I can shoot you my number and we can conference and you can show me what Im doing wrong. But I promise its way more than asking for what you want and getting it.
[Samsung Epic 4G Touch] wingzfan:
So you think 9/10 people who bought phones from Best Buy rooted them? God you really have no idea how the world outside a computer works. Maybe thats not what your trying to say either but since I NEVER mentioned rooting in any post until the last one I can only guess what your saying.

Look kid, you can deny theres any issue at all with the phone and everyone else can be a "troll" but when the manufacturer says there is indeed an issue and the developers make a kernel for said issue Imma go ahead and think before I speak.

---------- Post added at 11:04 AM ---------- Previous post was at 11:03 AM ----------

What??? I just clearly stated I still have an ET4G on my account that I do indeed use. What the hell is wrong with you?
[Samsung Epic 4G Touch] cbpagent72:
I am very aware about people getting credit for los however I have not had any success when I called sprint. I think they are on to the game people calling to try and get 50 dollars in credit
[Samsung Epic 4G Touch] wingzfan:
Here since people wanna question whats on my account. I also have a blackberry and when I give my kid her xmas gift we'll have a Nexus s. Omg its crazy to have more than one device. Mindblowing.
[Samsung Epic 4G Touch] mattykinsx:
First of all your arbitrary number dialing is laughable at best.

Second, who said there isn't any issue with this phone?

Really?

You clearly stated the opposite...

Second or third time you've been called out for lies/misleading posts in this thread alone...

At this point I'm going to ignore further posts from you as it seems very clear your intent is to try to find an argument...even if one doesn't exist.

Have a nice day. :)
[Samsung Epic 4G Touch] cbpagent72:
It is not worth arguing with him, mattykinsx always defends the epic touch, I am almost jealous of that kind of ignorace he truly loves his phone and is unaware of the obvious issues with it. I almost think he works for either Sprint or Samsung. It is almost a brilliant strategy post a photo of the user that is a young kid with his girlfriend and have him say the phones not so bad it's really great and maybe some of the people won't complain about the los.
[Samsung Epic 4G Touch] mattykinsx:
You're calling me "ignorant" when you're claiming that I deny an issue that I have clearly acknowledged? :rolleyes:

Where did I, OR ANY ONE IN THIS THREAD, deny ANY issue with this phone?

I'll wait...

I have to leave this thread now.

Scary.
[Samsung Epic 4G Touch] rgregg504:
Blah blah blah until they fix their network I think Sprint selling any data intensive phone is fraud. My ET4G is my 3rd Samsung android phone and the biggest problem I had with any of them was the damn network. I've had LOS twice since I got the phone. Both times were bad signal areas. I think its triggered by their sucky network and the phone just "forgets" to get back on the network when it loses it LoL
[Samsung Epic 4G Touch] wingzfan:
My day is amazingly good. In case you needed a clearer shot of my account to see I indeed can backup what I say here ya go

You need to reread posts before speaking on them man. Everything Ive ever stated in here has proven to be correct. Do your homework.

So just so you understand. Most returns on this phone are for signal issues including LOS. Most android users dont have a clue about rooting or XDA. I do indeed still use a ET4G. Sprint will only offer a Blackberry Bold or Samsung Transform (its in there approved exchanges), There has been verified radio and signal issues with the phone and when it comes to using it as it was intended it flat out sucks.