yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] superbeast0:
Outside of 14 days refurbished is every manufacturers policy for replament. A working refurbished device is better than a faulty USED phone. Outside of the 14 days your phone is no longer considered new, and therefore cannot be replaced with a new device. Read your service aggreements people.
[Samsung Epic 4G Touch] MadFlava:
That would be true if they offered up something even comparable to an E4GT. Im not going to downgrade my phone to some old piece of technology and not get any money back just because Sprint cant get off their ass and do the right thing.

Keep filing those complaints!
[Samsung Epic 4G Touch] sfhub:
Once the phone is activated it is no longer considered "new".

There is no "cannot". The *policy* is to replace with refurbished but there are ways to get a new replacement if they want to do it for you.
[Samsung Epic 4G Touch] kd0axs:
They don't have to replace it with anything other than another E4GT. Again, the phone's warranty is through Samsung, not Sprint. Sprint can exchange them, but Samsung only compensates Sprint to exchange it with the same device, not one from another manufacturer.

Speaking of complaints, the best place to report the issue of having LOS and not being able to call 911 would be the Consumer Product Safety Commission. Turns out Samsung had another phone called the Jitterbug, which had an issue similar to this. The CPSC got involved and Samsung recalled the phone for a software update.

http://www.cpsc.gov/cpscpub/prerel/prhtml09/09744.html

Again, notice that it was Samsung that recalled the phone, not the phone's carrier.

You can make a report with the CPSC here:

http://www.saferproducts.gov/Default.aspx
[Samsung Epic 4G Touch] jprovan1:
OK. So I bought this phone launch day. I've taken it to the store 2 times due to the phone being stuck in Los. On my second trip the phone won't leave Los, its just stuck. So they ordered me a replacement phone on Nov 3'rd. I'm still waiting on the damn phone lol. I bought this thing full price. What are my options here and who do I talk to about some sort of credit or refund.?
[Samsung Epic 4G Touch] Ryan23474:
If you actually like the phone, minus the LoS, just install the LoST kernel. It comes with Caulkulins e4gt rom, or you can flash it to stock. I've been using Calk's for a few weeks, and haven't gotten LoS once.
[Samsung Epic 4G Touch] MadFlava:
Whatever, dude.. keep believing that. Im glad you're all up on Sprint's jock. Some of us arent.
[Samsung Epic 4G Touch] Rob4828:
I just experienced my first LOS and it happened back to back. My internet connection all of sudden got really slow signal went from two to zero then phone froze up and LOS sign came up. Both times, the sign would go away and phone seems to resolve it without me rebooting and signal is at a steady four bars at the moment.... weird
[Samsung Epic 4G Touch] kd0axs:
In case you didn't realize it, I was actually trying to help by pointing out another place you can make a complaint that may help yield some results. If multiple people contact the CPSC about this issue, they will look into it and work with Samsung to get it worked out ASAP. It could even lead to a recall as it already has with another Samsung phone in the past.
[Samsung Epic 4G Touch] superbeast0:
You said it. Policy, with the recent purchase of iPhones and continued 4g investments we are not allowed to deviate from policy. The cost of breaking policy on such a high end device is around 7 to 8 hundred dollars. You see any given phone sold is normally discounted, we sell it at a loss. It takes 6-9 months to break even. If you add another new phone to the mix double that. Reconditioned devices cost considerable less, if it was your company you would think the same way.
[Samsung Epic 4G Touch] superbeast0:
do you really think we are sitting on our butts doing nothing? We have teams working with sammy for a resolution. We have an update being tested, to release it prematurely is irresponsible. Look at the 2.3 update for the optimus, BIG MISTAKE. By the way we can exchange it for the same device, not all have the los issue, I have yet to see a single one in the wild.
[Samsung Epic 4G Touch] mattykinsx:
Could you stop with the rude/obnoxious comments?

I know how horrible that he give you the facts and another way of complaining to the responsible party in hopes that we can get Samsung to actually fix this issue instead of just whining incessantly on a hacker forum.

Really, terrible of him.
[Samsung Epic 4G Touch] rdcrds:
Ok so you post as you are part of sprint.Do you sell phones? are you a sales person for sprint? because the whole deal of this thread i made was this.I went into the sprint store in Sarasota since my kids were down there and i had time to waste i walked into the sprint store and i played dumb.

I said i was interested in a new phone and heard the epic touch 4g was large screen and a good phone.The rep gave me the whole sales pitch about how fast the phone is.How large the screen is.How it will get ICS.

People who know me know i am blunt and loud.So i said ok so this is a great phone right? he said oh yes so i came right out and said how about the LOS issue's with it? his face went pale (i lie not) i said it again and loud.Another sales rep was selling one to a lady and she turned around and said a problem?

The sales rep then told me there are only a handful of phones out of a million and it is a isolated issue.

Then i said well then why does sprint call it a known issue and on xda forums and Android central there are 1000's of people who have this.I then reached into my pocket and pulled my ET4G out and said this thing has los at least 2 times a day.

The lady who was buying one had already left and the rep's both looked pissed.

This is why i call it like it is on sprint's part FRAUD FRAUD FRAUD!!!!

The guy knew about the widespread LOS issue and yes it is widespread no matter if you have seen 1 or not.

This is where sprint's fraud comes in they KNOW ABOUT IT and yet SELL IT and DO NOT tell people about it.

You can spit out all the sammy this or sammy that you want but sprint is defrauding people when they sell this phone and do not tell the people about a KNOWN ISSUE.

True story and they go on all day all over.Yes sammy is the most at fault but sprint is selling it and it is sprint's obligation to tell people this when they sell it or it is fraud.This is not what if it is fact it is fraud you just work for sprint and will not admit it.
[Samsung Epic 4G Touch] rdcrds:
Oh yeah and exchange it for what? A REFURB LOL YEAH I WANT ONE OF THOSE LAFF
[Samsung Epic 4G Touch] rdcrds:
lost kernel does ****.I have it the same way you do and have tried them all and i still get LOS 2 times a day.It is not the kernel that is a problem.

LOS is random so random some can go a week and not get 1 and others get 4 a day and run the same setup so it has nothing to do with chris's kernel it has to do with the phone.
[Samsung Epic 4G Touch] bluefire808:
I hop with this guy
[Samsung Epic 4G Touch] drob311:
Ok guys... the radios are locking up, and causing l.o.s. This is the direct and only cause of l.o.s. Both sprint and sammy are responsible for the radios. That is why the F.C.C. is your best course of action. This thread is hilarious... I had problems with l.o.s. on a few sammy devices (both rooted and not rooted) and the F.C.C. route is what got it taken care of. And than to really end this situation I made sprint give me an htc device... enough was enough... again I repeat a major fact in this situation, the radios are both sprint and samsungs responsibility. Good luck guys... sooner or later the situation will be resolved...
[Samsung Epic 4G Touch] kwiggington:
Now its starting to happen specially when u hold the bottom

Sent from the bridge of the USS Enterprise using LT.Com Worf
[Samsung Epic 4G Touch] ker0zene:
I'm a tech support engineer and can't put up with LoS due to my job.. has anyone been successful in getting Sprint to swap out their phone? I've read conflicting reports but my phone starting displaying the issue the day I rooted.. I wouldn't mind getting the epic swapped for another.
[Samsung Epic 4G Touch] kd0axs:
Yes, I have seen several people report that they were able to exchange their phone through a Sprint store.

Your best bet would probably be to go to a store that's a service center. From my experience, the people at those stores are much more knowledgeable and helpful than the regular retail stores.

It also helps to be polite and patient. If some of the people posting in this thread are using the same attitude with Sprint as they are here, it's definitely not helping their situation at all.
[Samsung Epic 4G Touch] Dchibro:
What kernel are you using?
[Samsung Epic 4G Touch] drksilenc:
well i am using lost and i still get los.
[Samsung Epic 4G Touch] ker0zene:
I'm currently using the stock pulled kernel.. but was using LoStkernel.. both displayed LOS but LoSt was less frequently
[Samsung Epic 4G Touch] Dchibro:
That's odd. Your LOS occurrences should be the same as they were before you rooted. How many days did you spend using the phone before you rooted it?
[Samsung Epic 4G Touch] ker0zene:
I was using the phone for around 3 weeks before rooting it and I hadn't seen LOS once.. the day I rooted I had LOS within the first couple hours after rooting.
[Samsung Epic 4G Touch] kd0axs:
That's exactly why I've held off on rooting mine. LOS definitely seems to be more common with rooted phones, so I'm not messing with mine since it's been working flawlessly so far. Once there is a fix for LOS, I will probably go ahead and root.
[Samsung Epic 4G Touch] Dchibro:
In that case, if it's bothering you enough, you may want to consider unrooting and going completely back to stock by following the instructions here http://www.youtube.com/watch?v=xL11g3-LKj4
[Samsung Epic 4G Touch] snake4812:
My Story

I wanted to tell my story to you fine people for no other reason than just venting my frustration.

I have been on AT&T and iPhone since the 3G. I became more and more jaded with all that over time and could finally jump ship last week. Went with Epic 4G Touch and Sprint due to the unlimited data and raving reviews of the handset. Also have loved Android since getting an Asus Transformer a few months ago.

Last Thursday I get the phone and I am in awe. I am rooted and running Calkulin ROM in just a couple hours and I am just exhilarated by the freedom after finally breaking the chains. The phone is absolutely incredible. Thanks to everyone here making it so easy for a noob to maneuver his way through everything.

Fast forward to today, not a week later. I missed at least 2 phone calls today due to LoS. My battery is drained in less than 12 hours from Android OS bug or whatever the hell you call that. I'm rebooting and dicking around trying to make sure my texts have sent. I can't maintain a data connection enough to even be able to stream a low bitrate podcast (3G or 4G, metro Houston). And there is not one d$%^ thing I can do about it.

I am heading out for a walk now and will be using my iPhone because the E4GT battery is dead, and if it weren't I wouldn't be able to maintain a connection anyways. Thanks a lot Sprint- I have no idea how you can stay in business with such god awful service. I don't know if it is fraud or what but this phone has been out for how long now and they will still put me through this with no type of warning whatsoever when I buy? I only wish I would have came here and read about all this before I pulled the trigger.
[Samsung Epic 4G Touch] eman3316@optonline.net:
Well if you got the phone last Thursday you should have no problem returning it as you are within your 14 days so if you are not happy then do something about it.
[Samsung Epic 4G Touch] sling:
I purchased on release day have never had loss

Ive been Rooted for 5 days stock EG30 kernel still no loss.

I find that amazing seeing I'm a swapoholic always finding something wrong with every smart phone purchased in the last 9 years.

Ok now to the numbers , in 9 years Ive purchased 8 phones total swap out equaling 18 within 30 days of purchase.

ET4G has been a different story its perfect no swap needed.
[Samsung Epic 4G Touch] jgipp2001:
Originally Posted by kd0axs

This is where your logic is a bit off. Using your example here, Ford = Samsung, not Sprint. Samsung is the manufacturer of the phone, not Sprint. In this case, Sprint would be the equivalent of the Ford dealership. It's Samsung's responsibility to fix this problem. Sprint can't fix it because they didn't build the phone.

Yes but the dealer takes on issues You don't take your car back to manufacturer you take it back to the dealer, the dealer makes it right for you then goes to the manufacturer for compensation. That is the whole point of a middle man is so manufacturer doesn't have to deal with us because we are not there customers they don't sell to consumers, sprint is Samsung customer.
[Samsung Epic 4G Touch] snake4812:
Will do - I am hoping to get a replacement that isn't so jacked up. I would be in phone heaven if this thing actually worked the way it was supposed to.
[Samsung Epic 4G Touch] Stearmandriver:
Man, I hope it works out for ya. I know the frustration. I have a great copy of this phone... No los at all... Until I rooted by installing Lost Kernel. 6 los the next day. Went back to stock, and no issues in the 3 weeks since. It's frustrating for sure, but my copy at least is so good stock that root really isn't necessary. Would still like to play with custom ROMs but I figure I'll wait until the los bug its worked out for real.
[Samsung Epic 4G Touch] snake4812:
Im going to try going back to stock before returning
[Samsung Epic 4G Touch] rksand:
This isn't the first time and it won't be the last that a carrier and manufacture deny a problem. Apple and their antenna issue comes to mind.
[Samsung Epic 4G Touch] kd0axs:
No one is denying a problem here. Several people here have reported that Sprint has confirmed this is a known issue and a fix is being worked on.

Apple on the other hand....They never did actually fix the problem. Their solution was to put a case on the phone.
[Samsung Epic 4G Touch] bluefire808:
I was having problem with LOS but then I flashed the stock kernel and haven't had a LOS since. Its pretty safe to root your phone and use a great room like Caulkins room with the stock kernel and not experience any more LOS than you would on your non routed phone. I think its sad when people think rooting= LOS garrentied. Its not the case. Also with vinery boy and his friends working on the LOS script it will soon be a thing of the past even on kernels that once were pleagued with LOS for certain people in the past and present.
[Samsung Epic 4G Touch] jgipp2001:
Just thought I let the thread know after nearly 2months and filing with the BBB sprint did the right thing. I have gotten 50% off my bill until a fix is released and my worker is at least ATTEMPTING to see about restoring my upgrade. Im sure sprint doesn't wanna do this with everyone but I am glad they are acknowledging their mistakes and trying to do right by there customers during the time it takes them to fix the situation. Well at least who I last worked with did. Inspiration to not let sprint push you around, they want you to forget and move on. Enough people holding their ground is going to catch there attention to get this fix a.s.a.p.
[Samsung Epic 4G Touch] rdcrds:
Well i will be calling tomorrow when my bill posts since i have a few of these pn my account and see what i can do without having to go to the BBB
[Samsung Epic 4G Touch] K0STA:
I'm normally a consumer fighter, but running on Lost kernel I can't remember the last time I had to reboot due to LOS. I got it on other kernels before that but not Lost. Also just updated my modem to EG31 and no issues.
[Samsung Epic 4G Touch] Just_s:
"People who know me know i am blunt and loud." Sounds more like people who know you know your an @**hole. It's no wonder you get no help with your issues. If I would have been a customer in that store I would called your rude ass on the carpet. Ambushing some sales guy doing his job is such a douche move. I'm guessing that you're not real good with numbers. 1,000's of users on XDA, AP, AC, etc. IS an isolated issue when millions of units have been sold. This IS an important issue and it needs to be fixed by Sprintsung, but the only fraud here is you.
[Samsung Epic 4G Touch] LoveisPeace2012:
+1

Yea bro no need to get outta control, its not the reps fault there just doin there job. If you have problems sell it and be done with it no need to go and be negative Nancy .
[Samsung Epic 4G Touch] parkslope:
I agree completely. After replacing Rogue kernel that is now part of Caulkin's rom with stock I haven't had any problems. Rooting this phone is a piece of cake.
[Samsung Epic 4G Touch] wase4711:
amen...

If people hate the phone, sell it and move on..sick of all the whiners here...you made your point, you hate the phone, Sprint employees are all assholes, we get it...
[Samsung Epic 4G Touch] JohnCorleone:
Best phone I have ever owned and its not close. I wish all of my fraudulent purchases were this good
[Samsung Epic 4G Touch] kchannel9:
Right? I ****ing love my ET4G, my girlfriend loves hers too. We have never experienced LOS, mine's rooted stock on EK02, her's is stock on EL29.

:cool:
[Samsung Epic 4G Touch] tkemack:
How the F did you find this thread?! :eek:
[Samsung Epic 4G Touch] Sephirothvfc:
Lol the guy must have gone through 40 pages before he found it.
[Samsung Epic 4G Touch] jayharper08:
Wth???.......

---Jay--- Mobile moddin' from the E4GT
[Samsung Epic 4G Touch] hypersonicx:
Ive experienced LOS sometimes also but the devs here are doing a good job at fixing it. I had a couple LOS when I was on stock the first day I bought the phone.

Rooted it and flashed starburst and now on Calks rom they do what they can to stop LOS. I RARELY get LOS now.

Im more concerned about slow 3G and high ping on 3G/4G. Thats concerns me the most. There network is so slow...
[Samsung Epic 4G Touch] R1ptide:
For whatever it is worth they are completely capable of producing a phone that is LOS free. I have tried everything to actually induce los on my phone, going into areas of bad signal, putting the phone in a signal blocking bag for any number of minutes and even jamming the signal. It always recovers.
[Samsung Epic 4G Touch] poppygt:
Same here -the bag lol.
[Samsung Epic 4G Touch] 12MaNy:
Getting sick of these crybaby threads....
[Samsung Epic 4G Touch] Just_s:
This^^^^^^
[Samsung Epic 4G Touch] PanchoPlanet:
Maybe they need Tmobil or ATT or Verizon maybe that will fix thier wagon.

I have two Epics (his & hers) 3 weeks and not one LOS.
[Samsung Epic 4G Touch] G1-8701:
i don't really have problems with calls or texts, it's just when i try to download an app or get on facebook is when it moves hella slow
[Samsung Epic 4G Touch] spencer88:
I had LOS one time while on bone stock never rooted, bought the phone a week after it came out. I've had LOS twice since I rooted two weeks ago.
[Samsung Epic 4G Touch] paniro187:
Stop the dam whining and cancel your service.
[Samsung Epic 4G Touch] cidica:
I wouldn't call it fraud. Have I had LOS? Yes 4 times total and one of the 4 times was not a Sprint OR Phone Problem. Outside of that the phone has it's normal quirks just like any other smart phone out there does have. Even with the LOS I have had I'm still happy with my phone and I love using it.
[Samsung Epic 4G Touch] datajosh:
This thread is fraud! I want a refund! :mad:
[Samsung Epic 4G Touch] Overstew:
I'm happy with my purchase. Every phone has it's fault (EVO 3D had speaker problems, and the aux input was wacky), Photon had silent call issue, and GSII has soundpool bug and LoS sometimes.

Nothing in the world is perfect.
[Samsung Epic 4G Touch] ipetloudog:
Can I be troll now?

Samsung ignores the soundpool issue which IMHO is a way huger issue than LOS.

Sent from my SPH-D710 Galaxy S II [suck it]
[Samsung Epic 4G Touch] TheShackSpecialist:
Its people like that are so uninformed that piss me off! I hope the OP ports to verizon!!!

Sent from my MB855
[Samsung Epic 4G Touch] IAmSixNine:
Crap, i must have gotten the defective one. Mine works great. LOL
[Samsung Epic 4G Touch] Itchiee:
For the record I have two ETs without this issue, so statistically its not all phones.
[Samsung Epic 4G Touch] musclehead84:
What us the soundpool problem? Thanks.
[Samsung Epic 4G Touch] MadFlava:
Overall, there should be more consumer protection against things like this. Sprint is passing the blame on to Samsung while they continue to take my money every month. Its not right we get locked into these long term plans and they refuse to do ANYTHING.

Im probably going to end up getting fired because of this phone. Its gone LoS on me out on service calls where Im tied up and cant check for LoS and by the time I notice it, my boss is already upset he cant get hold of me.

Sprint doesnt care. They'll let me downgrade to a refurbished device and not give me any money back or they'll set up an exchange for me. They're in the driver seat and we're just taking it up the shorts.

Ive already filed a complaint with the attorney general in my state and its not just because of this incident. Selling shoddy equipment in the cellular industry is commonplace and with these contracts we get roped into, we have no power to get any kind of resolution.
[Samsung Epic 4G Touch] jeremiah.rs:
Hey guys, just out of curiosity, what exactly are the problems with this phone? I just bought one of these today and it should be getting here soon, so before I get it in, I'd like to know what exactly are these defects that you all are talking about on here.
[Samsung Epic 4G Touch] kd0axs:
So cancel your service, pay the ETF, sell the phone, and get a new phone on a different carrier.

If your boss needs to get a hold of you that bad, he needs to give you a company issued phone. Only time my work ever calls me on my phone is if they need me to come in on my day off. Otherwise, I have a company issued Nextel phone.

I haven't had any LOS with my E4GT.
[Samsung Epic 4G Touch] Overstew:
Soundpool is the bug when apps randomly crash (mostly with games).
[Samsung Epic 4G Touch] radrian92:
Now lets be honest...what company has actually sent updates to fix the problem?...oh that's Moto while Sam takes it's time. Photon is #1 period
[Samsung Epic 4G Touch] kingsway8605:
There are threads all over with 30+ pages of complaints. In addition, for a company to acknowledge an issue, the issue has to be affecting a lot of people. I am fairly confident this will result in a class action lawsuit. Look at the ipod scratch lawsuit a few years back, this is a lot worse than that.
[Samsung Epic 4G Touch] kd0axs:
From what I've seen, there are many threads with the same people complaining over and over. I'm pretty sure the vast majority of people with the E4GT are not experiencing LOS. Remember, people come on forums and complain whem there is a problem, but when everything works you don't hear from them.

I'm not saying that LOS isn't a problem, because obviously it is. I'm just saying that I don't think it's as widespread as many of the people here are making it out to be.
[Samsung Epic 4G Touch] mattykinsx:
People are more likely to exasperate their situation on a forum.

They're also far more likely to complain than to praise.
[Samsung Epic 4G Touch] boolboo:
LOS is a myth if you ask me. And, the story told by the OP is a fairy tale.
[Samsung Epic 4G Touch] MadFlava:
Why should I have to do that? I shouldn't be the one having to go to that kind if trouble because they are selling a defective phone.

So I should rearrange my life to accommodate Sprint for not doing something I'm paying then for.

Makes a lot of sense to me......
[Samsung Epic 4G Touch] mattykinsx:
...but continuing to have a phone that does work for you does?

If it isn't work for you use the 14 day money back guarantee.

I have LOS once in a while but you don't see me *****ing ...why?

Because I made the choice to not return the device within the 14 days despite the issues.

Sprint didn't force me to, it was my choice, as it is everyone else's.