[T-Mobile LG G2x] Private Pyle:
Greetings fellow XDA folks,

Background: I bought an LG G2x (New, from the featured seller on Amazon) on October the 3rd and it shipped in on the 8th. It seemed to work fine until the 16th of October (that's 8 days which the phone worked) when I tried to wake it up in the morning after an overnight charge.

(Paragraph summary: the phone broke, I performed extensive troubleshooting to no avail)

The phone did not wake up so I took the battery out and tried to turn it back on but to no avail. I tried plugging the charger into the phone to see if the little battery would appear on screen. I tried plugging the USB cable into my computer to see if the phone or the computer would do anything. I verified that the electrical outlet was working. I performed other troubleshooting techniques to no avail. I contacted the seller from whom I bought the phone and he told me that I should send my phone to LG.

LG support experience: I sent a warranty claim to LG using their website on the 16th of October. The LG website returned a document which said that an LG rep would contact me about returning/swapping my phone. On the 18th of October (that's about 42 hours later) I received an E-mail with a shipping address in Fort Worth, Texas (Stellar Wireless Technology Inc.). The Next day(19th), I shipped the phone and battery and no back cover or accessories with proof-of-purchase, RMA# and RMA request from, per instructions from the LG E-Mail. I shipped from one state over, using USPS 1-3 day shipping with insurance and signature which cost me 11 dollars. It arrived the 22nd (74 hours to ship, not bad). I went to the LG "track a warranty claim" webpage and entered in my RMA. Each time I did that I got nothing until the 24th when it said "Received (10/24/11)" and it said "shipping (10/24/11)", there was no tracking number. I received a package Friday the 28th from LG. I opened the package and all that was in there was a battery.

I called LG using someone else's phone and I asked where my phone was, the lady asked for my phone number and I gave it to her and she said that she had no record of any RMA under this phone number. I said "I'm going to look on your website track a warranty claim page right now." she quickly asked for my RMA# and I gave it to her and she said that she found the record. She said that LG shipped back the battery because they didn't need it for the repair and that my phone was still in the repair facility. I told her that the LG track a warranty page gave NO indication whatsoever of what progress the repair facility has made. I asked her if she could give me more details. She said that she couldn't and that it's still sitting in the warehouse, waiting to be repaired. I asked her how long that would take, she said that it takes 5-7 business days to repair (I assume from the receiving date) and then it will ship. So shortly after that call on the 28th, I looked on the LG track a warranty claim page and I saw that the facility repaired my phone and that my phone had been shipped, this time I had a tracking number. I received my phone from FedEx (presumably 3-day shipping) on November 2nd because the 29th and 30th of October were weekend days. This time it was the actual phone.

I plugged the phone into the outlet and got the charging screen but I notices that the top two corners of my screen were bleeding. Today, on the 3rd, I got a sleep of death and took my battery out and put it back in and the phone worked fine. My phone has had no other problems so far (about 34 hours).

Overall, I spent two and a half weeks without a phone and I'm down 11 dollars for shipping.

Timeline:

* 8th - 16th (120 hours) phone works and fails presumably midnight of the 16th.

--repair--

* 16th -18th (42 hours) Wait for RMA#

* 18th - 19th (26 hours) I'm busy with other things this need not apply to you (this will vary and is not within LG's control)

* 19th - 22nd (74 hours) shipping via USPS (this will vary and is not within LG's control)

* 22nd - 24th (52 hours) phone and battery sit in facility, on the 24th the repair facility shipped the battery

* 24th - 28th (96 hours) phone still sits in facility, I receive the battery on the 28th and LG begins phone repair on the 28th

* 28th - 2nd (115 hours) LG return shipping (FedEx), presumably 3-day (certainly within LG's control)

2nd - present (34 hours and counting) phone has a few problems (screen bleed and one sleep of death) but it still works, below the standard.

My opinion of all this as of now:

With my phone, I also included a special request for them to remove some bloatware apps from my phone in addition to fixing my phone, I gave them a specific list. I did not expect them to even pay attention to it but I thought "If they actually carry out my request then they are going far out of their way to make the customer happy and I will consider buying from LG for my next phone." They probably just threw it away. They did not carry out my request.

LG warranty repair is very slow. When I got only the battery in the mail I was pretty upset. LG customer service rep was not very co-operative. LG probably doesn't care in the slightest for it's customers. The phone hardware quality is very poor. The repair is poor. On LG's warranty page, they say that they fix it right the first time and that they provide the best customer service. Two outright lies. They say that LG customer support will provide fair solutions on the first interaction, another lie ($11, a poor repair, a defective phone and two and a half weeks of downtime all because of a mistake that LG made is hardly fair). Waiting more than 1 weekday just for an RMA# is not cool at all.

Above all, I hope this proves helpful to all who need to file a warranty claim to LG or to those who already have done so. Secondly, I hope this proves useful to all who are considering an LG G2x for purchase. I also hope this proves helpful to the curious mind.

--Dave