yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] slack04:
Just sent mine in today for the newton's rings issue, so I hope they make a habit of that! Then again, I'm in the U.S., so my chances are probably low...
[Galaxy Tab 10.1 General] nuprotocol:
What number do you calll or what do you do to get the ball rolling on this for US peeps? I think I may want to send mine in while it still has warranty.
[Galaxy Tab 10.1 General] slack04:
I did it online through samsung's website. chatted with a csr, he set it up. they emailed me a ups label. I had to provide my own box.
[Galaxy Tab 10.1 General] g1g:
I have to send mine back to samsung also.. Should i put the stock rom back before i mail it in for the newton rings? im currently running task v5..
[Galaxy Tab 10.1 General] Mi|enko:
It'd be a good idea. You can never be too safe.
[Galaxy Tab 10.1 General] g1g:
Thanks I'm putting it back to stock now ....
[Samsung Epic 4G Touch] bane126:
First of all I am new to Sprint...I previously had TMo. Picked up this phone cause it's a BEAST only to be let the f@ck down by the data issues (I get slow speeds when I can even get data, I miss calls and no one ever gets my text messages...yea, it might be a little exaggerated but you all know what I am talking about.) I swapped it out and same thing. I understand that new phones can have issues, but come one man, the data on this thing is horrible.

So, I decided to email dan@sprint and a rep called me the next day, she listened to me b!tch for a while and said they were "looking" into it. Got a call today from a network tech and he finally acknowledged a problem with the phone (something every other rep would not). The tech told me that an update was coming (which would fix all the data issues) but that he did not know when it would be coming out, of course not, that would be to much to ask. He also said that there are tower enhancements happening in my area and that I should see data speed improvements by the end of the month.

Now, I take this with a yea-I'll-believe-it-when-I-see-it attitude....so I hope this happens sooner than later. I love the specs of the phone but what good is it to me if I can't use it half the time. Just wanted to share all this with everyone. I plan on waiting a little longer for the update before I root the damn thing.

Thanks for reading.
[Samsung Epic 4G Touch] Bielinsk:
Wall of text.

Hard to read.

I did the same thing about LOS. After two weeks, I got my upgrade reinstated.
[Samsung Epic 4G Touch] bane126:
Cleaned it up for ya.
[Samsung Epic 4G Touch] G1-8701:
i'm thinking about unrooting and waiting for the update
[Samsung Epic 4G Touch] graffixnyc:
What's the email address? I'd like to email about issues I've had with Sprint since switching from T-Mobile. Funny thing is I just read a story about iPhone users complaining to Sprint about data speeds and now they are taking it seriously and looking into it. Funny though.. the site I read it on had a screen shot of speed tests and its about the same 3g speeds I get on my phone.. sure they complain and Sprint snaps to it...

Sent from my Samsung Galaxy S II Epic 4G Touch
[Samsung Epic 4G Touch] Bacardi222:
According to another thread on here they're currently upgrading their network in many areas and judging by the amount of people that experienced positive results I believe it. as for the los issue...I know that sprint is currently working on working on a patch for the phone as of today. So hang in there and stay positive!
[Samsung Epic 4G Touch] Bielinsk:
dan@sprint.com
[Samsung Epic 4G Touch] playya:
Why wait to root... rooting is too easy for this phone and affects nothing... why unroot to wait for an update which the community will have the same day if not earlier in a rooted form... To each his own but from my Evo days I seen a lot of people unroot only to have problems re-rooting...IMHO
[Samsung Epic 4G Touch] gigadigit:
When I got my phone about 2 weeks ago my data speeds were terrible. Starting yesterday it's been great! Data as fast as it used to be.
[Samsung Epic 4G Touch] satur9ine:
My data speeds were pretty bad up until a few days ago also. Looks like they are fixing data speed problems.
[Samsung Epic 4G Touch] soccer9kba:
I will concur with the better data speeds the past couple days. Came from Verizon for this phone, and to save some $$ and was Very disappointed in data. Last few days have been nice.
[Samsung Epic 4G Touch] musclehead84:
There will never be a problem with re-rooting this phone. Odin does it all.

Sent From My Evo Killer!!!
[Samsung Epic 4G Touch] kingsway8605:
Daniel.R.Hesse@sprint.com*- Dan Hesse - President and CEO (Yes*Dan@Sprint.com*is an auto responder)

Robert.H.Brust@sprint.com*- Robert Brust - Chief Financial Officer

Keith.Cowan@sprint.com*- Keith Cowan - President, Strategic Planning and Corporate Initiatives

Paget.L.Alves@sprint.com*- Paget Alves - President of Sales and Distribution

John.A.Garcia@sprint.com*- John Garcia - Acting Chief Marketing Officer

Chris.A.Hill@sprint.com*- Chris Hill - Vice President, Corporate Governance and Ethics, Corporate Secretary

Len.Kennedy@sprint.com*Len Kennedy - General Counsel

Bob.johnson@sprint.com*- Bob Johnson - Chief Service Officer

Kathryn.Walker@sprint.com*- Kathryn Walker - Chief Network Officers

barry.west@sprint.com*- Barry West - Chief Technology Officer*
[Samsung Epic 4G Touch] akarol:
OP, why didn't you just get the S2 from Tmo instead?

Sent from my badass Samsung Galaxy Tab 10.1.
[Samsung Epic 4G Touch] clamknuckle:
You're better off emailing dan@sprint.com. None of those people will return your email, if they even see it.
[Samsung Epic 4G Touch] kingsway8605:
They do see it, personally. Know for a fact. As long as you are polite, the common response is a short reply directly from one of them, then they directly forward it to executive relations.
[Samsung Epic 4G Touch] clamknuckle:
Their mailboxes aren't handled by them, is what I mean. They have assistants and what not for that. The actual people you are trying to get will more than likely never see the email.
[Samsung Epic 4G Touch] bvzxa3:
So far of all the three current SGS2's, the best one is the Epic Touch 4g. Phonedog ran Quadrant Standard and the ET4G was at 3414, the ATT SGS2 was at 3100 (something). The T-Mobile version has a faster processor, but it's not the Exynos but a snapdragon. I have T-Mobile and Sprint, the T-Mobile version wasn't quite as smooth in the store. my EG4t was running stuff and still was smoother.
[Samsung Epic 4G Touch] bbedward:
The other ones have a benefit in regards to keeping a signal :P

Sent from my Galaxy S2 Epic 4g Touch.
[Samsung Epic 4G Touch] kingsway8605:
Well I received a direct call from Verizon's ceo through email late at night within a couple of minutes before. I assume sprint is the same or similar structure.
[Samsung Epic 4G Touch] dallastx:
No CEO is going to talk to us. Its over 100 people who handle executive emails. Their job is to listen and pretend to pass on info. Sounds alot more apealing though when they say they work directly for the president. One of there depts is in Ft. Worth TX. The president is in Kansas. Executive services sit and drink coffee all day in a room talking to each other. It is cozy might i say. They turn off all the lights and have lamps in there cubicles.
[Samsung Epic 4G Touch] Shoulon:
This is meant to be funny right? Cause i laughed lol.
[Samsung Epic 4G Touch] allroy1975:
The thread that birthed this thread was about our phone. Now its just another "sprint is slow but getting better" thread.

The original thread was about how you can speed test the et4g right next to other sprint phones and the other sprint phones will be much faster than ours.

This Samsung radio still sucks for me. I know sprint has good speed where I am. But Samsung is f-ing it up.
[Samsung Epic 4G Touch] bane126:
I switched to Sprint 'cause my wife wanted to leave her provider, AT&T, and put on us on one plan and provider. Sprint seemed like the best choice with their unlimited data.

I'll ride out this storm 'cause I have faith in the XDA community fixing a lot of the shirtcomings with this phone. I just hope Sprint gets their sh!t together and provides better data speeds for all the saturated areas. With all the new iPhone users on Sprint I'm sure Sprint will step up because everyone always listens to Apple customers.....while we Android users get sh!tted on.
[Samsung Epic 4G Touch] allroy1975:
does that really make sense though? I mean....how many people changed networks because of the iphone? people on verizon and at&t left to get the iphone....on sprint? if anything people who had old android phones and were frustrated with the experience might have switched, but I can't see sprint having a TON more traffic because nitwits got an iphone. and hopefully they'll be frustrated with all the limitations that the oh-so-restricted-iphone....and they'll be back for the next wave of bad ass from google. :)
[Samsung Epic 4G Touch] bane126:
Well, Sprint is taking the iPhone data issues very seriously......

http://m.cnet.com/Article.rbml?nid=20129291&cid=null&bcid=&bid=-94
[Samsung Epic 4G Touch] No_Nickname90:
Well? Think about it. I mean, Sprint has the cheapest plan in owning the iPhone. So people can get an iPhone, have unlimited unrestricted data, and still pay a low monthly bill. I think a lot of people would move to Sprint because of that. Especially since a lot of people I know that had an iPhone only had AT&T because that was the only network that had it.

But that's my theory.
[Samsung Epic 4G Touch] allroy1975:
Great point. I hadn't thought of that. Are people really that willing to pay ETFs though? I just know I wouldn't. :-)
[Samsung Epic 4G Touch] bbedward:
Many people with older phones or iPhone 3gx that switch, already out of contract.

Sprint iPhone 4s users should have no problem getting no etf because of their speeds being lower than guaranteed by sprint.

Sent from my Galaxy S2 Epic 4g Touch.
[Samsung Epic 4G Touch] wingzfan:
I also emailed Dan@sprint last week and got a call back. My email was a bit different explaining I worked for a Sprint retailer and would no longer support the company and referring new customers. Got a phone call the next morning and the following day got a phone call from the network tech division. Currently theyve got me running speedtests and keeping records of it. I dumped my ET4G for an iPhone 4s since I couldnt take samsungs crap products anymore but so everyone knows, the speeds are across the board. Granted I get way better signal on the 4s than on the ET4G but the actual speed is the same. Im ranging anywhere from 60kbps to 270kbps.

They say theyre rolling out the new towers as we speak starting in Kansas City but that it could be quite a while before the eastern U.S. sees it. They said the east is the last to receive these updates and based on the recent weather it will be even further delayed.

So basically I wouldnt hold my breath for speeds to improve anytime soon from the midwest to east coast.

As for ETF's go, sell the phone and pay the etf. Problem solved. If you complain enough they'll even waive a portion of the etf due to the inability to provide specified service.
[Samsung Epic 4G Touch] JasonK75:
I'm going to sell both my epic touches and get an iPhone!
[Samsung Epic 4G Touch] MadFlava:
I dont want an iPhone but id like to have my upgrade restored. Maybe Ill get one of the upcoming HTC devices or something. I cant deal with this LoS issue. Its going to end up getting me fired from my job. Sprint needs to be reasonable about this. Maybe if they deployed more than 1 or 2 phones a year that were worth a crap, this wouldnt be so much of an issue.

"We're gonna fix it at some point but we dont know when" isnt going to satisfy my boss when he's firing me for being unavailable during the work day.
[Samsung Epic 4G Touch] maddmatt02:
I dont know about the possible issues with any of these phones(have an ET4G myself), but this year theres been the nexus s, evo3D, photon, evo design, evo shift, marquee, and the conquer. And of course, like it or not, the iphones are very popular phones. then if you are a winmo fan the arrive looks decent on paper at least.
[Samsung Epic 4G Touch] eyecon82:
That's the usual response
[Samsung Epic 4G Touch] expertzero1:
I contacted sprint cares@sprint.com lol

They said that a tower near me is at capacity and In a month or 2, they will augment the tower or something. Would figure why my data speeds are crap at home with full signal compared at school with a tbh e same bars and hitting over 2Mb on.3g
[Samsung Epic 4G Touch] MadFlava:
I emailed this address also and some customer service rep called me back. Basically she told me I could wait for the patch and they werent going to do anything for me. She said I could take the phone into a Sprint store and have them exchange it. Yea, for another lemon.

Im going to file an FCC complaint against them for 911 service. If I wake up and my house is on fire and Im in the middle of LoS, I REALLY am going to have time to reboot the phone and call 911.

Yea, their workaround is to reboot the phone. Thats awesome. Great service, Sprint. Im unhappy I got sucked into another piece of junk from Samsung. It wont happen again.
[Samsung Epic 4G Touch] expertzero1:
Yeah might hop on that HTC train. When my contract ends in 2012 lol
[Samsung Epic 4G Touch] superbeast0:
Haven't had any Los issues till I rooted. Went back to stock...poof it works fine again. Love the phone... currently rocking Starbust 1.9.5 still got Los probs but maybe 1or2 a day. No big deal. Data speeds are awesome except at my work, never a problem with calls or txt. Maybe I am just the lucky one... then again I didn't have any issue with the nexus s 4g either.
[Samsung Epic 4G Touch] rdcrds:
I was going to make a thread about this but ill just post it here so i do not get the angry people who want to cry about this.

I e-mailed dan$sprint.com and told them how upset i was with my ET4G's LOS problems and that i did echat and the rep had no clue what i was talking about and that i think i should get a month of service free.

I call my cable company and when we had a bad month of service they gave me a month credit.

Well i got a call from someone from that department and me and her went on about this for awhile.

She said she checked and this IS A KNOWN issue.So i said well if you know it is a known issue then why not give me credit since i can't take this phone back.She would not help me at all.

She said i can reboot the phone and i told her why should i have to do this 2-3 times a day?

So now this is where i get pissed.She says to me IT IS A SAMSUNG problem and NOT SPRINT'S problem.

So i said to her are you still selling the phone? and she said yes we still sell it.So i said why? you know this phone has a known issue cause you just told me so YET TO CONTINUE to sell it.

When you know something has a problem you stop selling them.Car companies recall cars but this is just a phone but they STILL SHOULD NOT SELL IT.

So i said to her how can you sell this phone knowing there is a issue.I said are you telling people of this issue? she said nothing.

How can sprint sell this phone and get away with it yet? it is a known issue yet they can sell it for $500 plus or $200 plus and a 2 year contract.Yes you have 14 days but people go and buy it without knowing there is a issue.

Is there no law about what they are doing?
[Samsung Epic 4G Touch] kingsway8605:
I am considering filing a class action lawsuit against Sprint. They continue to sell a phone under contract that is known to be defective. This is the equivalent of selling a new car that stalls a few times everyday.
[Samsung Epic 4G Touch] MadFlava:
You know what? It really is.

I know this is trivial to most people and most look at it and think its not that big a deal but for some of us, it IS a big deal. I work in IT support and Im always out working on site and my company uses my cell phone to contact me. When Im working in a tight server room, I cant pull my phone out every 10 minutes and make sure it didnt go LoS on me. My phone is STOCK and it still has the LoS issue. Ive been reamed out by my boss already because they think Im making myself intentionally unavailable when they call and call and it goes to voicemail. I've had it be LoS for over an hour while I try to troubleshoot and repair some netwok issues. I got yelled at over that.. Im going to end up getting fired because of this phone and Spint just doesnt seem to give a crap one way or the other.

Something needs to be done about this. They ARE selling a defective phone. They KNOW they are selling a defective phone and they still take monthly service money knowing that we're having these issues.

All I asked for was a upgrade reset so I could buy something else and they flat out refused.

Cell phone carriers have too much power and these ridiculous contracts ensure people are screwed no matter what. Phone doesnt work? Oh well, keep sending us our $129.00 a month please. We'll get a fix out eventually.

---------- Post added at 08:40 AM ---------- Previous post was at 08:19 AM ----------

I just filed a complaint with my state's attorney general. I urge everyone to do this. If enough people complain, the AG will take action.
[Samsung Epic 4G Touch] bane126:
So, I guess it's all Samsung's fault and pulling the battery is the solution. Great.

Sprint email from earlier today closing out my tech issue ticket:

Dear xxxxx,

Thank you for contacting Dan@Sprint.com

I appreciate you taking the time to speak with me today. I apologize for all of the frustration you experienced with your Samsung Epic Touch.

Per our discussion, I advised you that we are currently waiting for Samsung to release a fix to address your device concerns. In the interim, as a temporary workaround you may refresh your device by pulling out the battery for at least a minute before replacing it.

At this time, you have confirmed that I have addressed your issue and have no additional billing, equipment or coverage concerns. Again, if you need assistance in the future, please don’t hesitate to call me directly at 757-2x3-xxxx or reply to this email. My office hours for the week of Monday November 07, 2011 through November 11, 2011 will be Monday – Thursday from 9:00am-6:00pm and Friday 9:00am - 1:00pm EST.

Thank you again for choosing Sprint. Have a pleasant day.

We value your business and appreciate the opportunity to answer your questions. Please reply to this email or visit sprint.com if we can be of assistance.

Sincerely,

xxxxx

757-2x3-xxxx

Sprint

Get the best value for your money & exercise your freedom to change plans anytime without penalties - we promise!

www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know, right at your fingertips -- take a tour and sign up today!

www.sprint.com/mysprint
[Samsung Epic 4G Touch] jxb25:
I hope that that doesnt happen to you but when I read the part about the 911 I just had to bust out and luagh Im sorry
[Samsung Epic 4G Touch] MadFlava:
You know what, tho? Id be the guy it happened to. Thats just how my luck goes.

Im not going to mess with Sprint any more. Ive taken this as far as I can and they have completely refused to do anything. The AG from my state will be contacting them as will the FCC on my behalf. They can take it up with them and explain why theyre selling a defective product.
[Samsung Epic 4G Touch] cobraboy85:
well.....actually..........

since the phone does boot rather quickly.. you would still have time.

and logically speaking, if you woke up because of a fire, its probably a pretty big fire and you are screwed anyways...

FIRE PLAN

1. reboot phone

2. go grab garden hose

3. check phone 1 minute later

win
[Samsung Epic 4G Touch] bbedward:
I get it. Rebooting the phone takes a minute or less. Still not the best solution.

Sent from my Galaxy S2 Epic 4g Touch.
[Samsung Epic 4G Touch] dallastx:
Future refrence that email address is nothing but esculations in another state. You would do better to call everyday complaining. They cant afford for cust to call in 3/4 times a day. You will get what you want. Ultimatley out of your contract. They will not credit you entire acount every month. Audit team will question the employee/manager and start watching them closely. Ultimately ending up getting fired. So just press to get out of contract that way you can leave when you get fed up or buy a new phone at elgibility price.

Srent from my SPH-D710 using xda premium
[Samsung Epic 4G Touch] air2k57:
True, but even upgraded 3g on sprint is way slower than other networks. Good 3g speeds for us is like 1.5-2mbps with data interruptions whenever you get a text or send one. On tmobile, I think in my state the average is over 4mbps. Verizon hhas very strong 4g with 12mbps, and att is pretty much at least at 2. Sprint 4g is pointless as it is spotty. So yes, sprint data remains awful..
[Samsung Epic 4G Touch] fadeaway:
Just felt like adding to this thread with my personal experience. I'm on a SERO plan which sends me to employee customer service, so YMMV. This entire process took a bit over two hours so figure out what you are willing to commit to this.

First call, some jackass tells me there is nothing that can be done. I don't have insurance. Take it into the store to have a tech look at it.

Went to the store to have a tech look at it. My store allows you to speak with techs directly. Some stores only let you talk to folks on the floor. Another tech chimes in and says, "This is a known issue. It is LoS, so just pull the battery." I tell him that this is a crap solution. They all agree. Now it is documented on their system that I went into the store for this issue. I was also complaining about data speeds, overall coverage, and numerous calls.

Second call while I'm still at the store. Ask for retention when you call this time if you're not on SERO. Got very lucky with a girl on the phone telling me she's sad for me. I talk to her for over an hour while she asks her supervisor what can be done. They immediately offer a picocell (air rave?) so my service at home is better. After a LOT of talking and her calling back to check on my status they give me 2 months credit (~$150), the picocell for home, and a $35 credit for warranty replacement fee (w/o insurance).

Once I get the replacement phone, I will most likely have to go through this whole process again to get my upgrade status reset.

Cheers and good luck to you all!
[Samsung Epic 4G Touch] superbeast0:
I cannot think of a single phone that hasn't launched with glitches. Get over yourselves, new devices have flaws that need ironed out. No one twisted your arm to buy the phone, and there is a 14 day return policy for this very issue.
[Samsung Epic 4G Touch] adaaaam:
Im a pretty new Sprint customer, and im loving how they call us back to address issues.
[Samsung Epic 4G Touch] kingsway8605:
If you think a phone not working as a phone is a glitch, you are doing it wrong.
[Samsung Epic 4G Touch] superbeast0:
It is due to faulty software, hence the term glitch. I work in the busiest service and repair center in Indiana, on any given month I personally work on 300-500 phones and I am one of 5 technicians. Care to guess how many instances of this glitch we have seen? One... my phone after I rooted it. I went back to stock and the issue went away. My store alone has sold 500 plus since the launch. I asked a buddy of mine at another store in Indiana and he didn't even know there was an issue. People who call into customer care to get something fixed only want one of two things, something for free or account credits. They are leeches, if you want the issue resolved take the phone to a repair center.